Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies National results ICT use variables (as of January 2009) by group of activity, main variables and company size. Units: percentages Total Between 10 and 49 Between 50 and 249 250 and over Total Companies 1.1 % of companies that had computers 98.6 98.5 99.4 100.0 1.2 % of companiess that had Local Area Network (LAN) 83.0 81.0 94.4 98.8 1.3 % of companies that had wireless Local Area Network 34.7 32.1 48.4 65.8 1.4 % of companiess that had an Internet connection 96.2 95.7 98.7 99.9 1.5 % companies that had Mobile telephony 90.9 90.0 95.3 98.6 1.6 % of companies that had other technologies (GPS, TPV, etc.) 26.8 26.0 30.3 36.7 1.7 % of of companies that had email 94.7 94.1 98.4 99.8 2.1 % personnel that uses computers at least once a week 51.0 44.4 50.1 57.2 2.2 % personnel that uses Internet-connected computers at least once a week 41.5 38.3 41.7 44.1 3.1 % companies that had website for Internal use (Intranet) 23.1 19.0 42.0 81.2 4.1 % companies that had an Extranet 14.6 11.6 28.1 59.9 5.1 % of companies that used open-source operating systems (LINUX) 8.9 6.8 18.8 34.6 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 16.2 12.8 33.0 60.2 6.2 % of companies with staff undertaking specific ICT functions 24.4 20.3 45.2 73.4 7.1 % of companies with Internet access: via a traditional modem(1) 7.3 7.6 5.5 9.3 7.2 % of companies with Internet access: via RDSI(1) 14.6 14.3 15.6 23.4 7.3 % of companies with Internet access: via Broadband(1) 97.5 97.2 99.1 99.8 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 94.7 94.7 95.2 91.4 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 9.2 6.9 18.2 45.1 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 34.0 30.5 51.3 71.2 9 % of companies that interacted with P.A.s via Internet(1) 67.8 64.1 87.7 97.4 9.1 % Reason for interaction: Obtaining information(1) 62.0 58.2 82.5 94.4 9.2 % Reason for interaction: Obtaining forms, ...(1) 61.3 57.4 82.3 93.7 9.3 % Reason for interaction: Return completed forms(1) 48.2 43.5 72.7 89.0 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 45.4 41.1 68.6 83.4 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 7.9 6.7 13.6 22.0 10 % of companies with an Internet connection and website/page(1) 58.9 55.2 78.0 91.0 10.1 % of companies with an Internet connection and website for: Company introduction(2) 90.0 88.8 94.5 97.1 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 45.1 42.1 55.2 64.9 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 56.1 55.4 59.3 57.1 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 6.5 5.9 8.6 10.3 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 12.1 11.4 14.2 18.4 10.6 % of companies with an Internet connection and website for: Online payment(2) 4.7 4.3 6.1 9.1 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 6.8 6.1 9.3 13.3 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 5.6 4.9 7.8 10.9 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 18.6 14.6 30.7 53.5 11 % of companies which used a digital signature in correspondence sent by the company (1) 52.8 48.3 77.1 90.5 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 17.3 16.8 17.2 28.3 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 93.9 93.0 96.9 96.9 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 96.8 96.5 98.7 99.7 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 79.9 78.1 89.7 95.6 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 53.2 50.8 65.0 79.4 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 66.8 63.5 84.1 95.7 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 73.1 70.6 85.9 96.2 13 % of companies that have had some kind of security problem in the last twelve months(1) 12.6 11.8 16.1 22.3 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 12.1 11.4 15.4 21.8 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.0 1.0 1.0 0.9 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.5 0.5 0.7 0.9 14 % of companies carrying out automated data exchange 36.7 33.9 51.0 67.9 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 21.5 21.2 22.0 26.8 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 41.0 40.8 41.5 42.6 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 17.0 14.7 24.2 33.2 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 23.1 20.5 31.3 40.3 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 57.4 59.0 52.2 46.6 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 42.9 41.9 45.5 51.5 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 75.5 74.3 79.6 84.1 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 60.0 55.3 76.3 83.5 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 14.2 12.8 20.8 34.3 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 47.9 46.9 50.2 54.8 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 78.8 80.3 74.0 72.7 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 36.9 35.1 41.3 50.4 15.4 % of companies which regularly shared with their customers: Shipment status (5) 58.7 57.0 62.1 71.9 16.1 % of companies which used for information exchange: Website (5) 79.8 80.6 77.4 76.3 16.2 % of companies which used for information exchange: Automated data exchange (5) 47.4 43.0 58.7 75.9 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 26.5 24.0 39.5 51.2 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 30.3 28.1 41.2 55.4 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 28.9 26.8 40.2 51.7 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 25.5 23.2 37.8 48.7 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 30.6 28.4 42.4 55.2 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 30.6 28.3 42.3 57.7 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 19.1 14.5 43.1 65.8 19 % of companies that had some type of computer application for managing client information (CRM tools) 24.9 22.4 38.2 47.5 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 24.9 22.4 38.2 47.5 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 18.2 16.0 30.0 37.6 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 4.1 3.1 8.9 20.0 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 31.2 29.5 32.5 38.1 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 33.6 32.0 33.8 42.7 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 44.4 39.7 50.0 59.3 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 24.2 23.9 23.9 26.8 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 29.6 34.8 23.5 12.8 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 40.5 36.2 46.5 52.2 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 13.4 10.8 25.6 49.1 21.2 ICT training in 2008: % employees who received ICT training (7) 26.7 38.8 28.2 24.2 1. Total Industry (CNAE 10-39) 1.1 % of companies that had computers 98.3 98.1 99.3 100.0 1.2 % of companiess that had Local Area Network (LAN) 84.0 81.3 97.0 99.8 1.3 % of companies that had wireless Local Area Network 33.4 29.2 50.3 78.7 1.4 % of companiess that had an Internet connection 96.0 95.4 98.8 100.0 1.5 % companies that had Mobile telephony 89.3 87.9 95.1 99.8 1.6 % of companies that had other technologies (GPS, TPV, etc.) 20.0 19.3 21.8 31.5 1.7 % of of companies that had email 94.4 93.5 98.7 99.9 2.1 % personnel that uses computers at least once a week 45.0 33.8 44.0 56.4 2.2 % personnel that uses Internet-connected computers at least once a week 34.1 27.2 32.6 41.6 3.1 % companies that had website for Internal use (Intranet) 21.8 16.3 41.8 90.4 4.1 % companies that had an Extranet 12.8 8.4 28.3 70.3 5.1 % of companies that used open-source operating systems (LINUX) 7.9 5.4 17.9 36.8 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 13.5 8.8 31.7 68.8 6.2 % of companies with staff undertaking specific ICT functions 23.4 17.5 47.3 84.4 7.1 % of companies with Internet access: via a traditional modem(1) 6.9 7.2 4.7 10.2 7.2 % of companies with Internet access: via RDSI(1) 14.8 14.6 14.7 23.1 7.3 % of companies with Internet access: via Broadband(1) 97.2 96.8 99.1 99.7 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 94.8 95.0 94.8 88.7 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 8.0 5.3 15.6 50.7 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 32.7 27.8 52.1 78.2 9 % of companies that interacted with P.A.s via Internet(1) 66.2 60.7 91.3 98.8 9.1 % Reason for interaction: Obtaining information(1) 59.6 53.9 85.7 96.2 9.2 % Reason for interaction: Obtaining forms, ...(1) 59.4 53.5 86.3 95.7 9.3 % Reason for interaction: Return completed forms(1) 49.2 42.7 77.7 93.4 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 45.9 39.6 74.0 87.1 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 8.0 6.7 13.5 19.9 10 % of companies with an Internet connection and website/page(1) 66.1 62.3 82.8 92.8 10.1 % of companies with an Internet connection and website for: Company introduction(2) 91.9 90.8 95.8 97.7 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 40.2 36.5 50.7 66.6 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 63.2 62.9 64.0 64.3 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 5.8 5.8 5.4 8.6 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 7.9 7.6 7.9 15.1 10.6 % of companies with an Internet connection and website for: Online payment(2) 2.5 2.3 3.0 4.0 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 4.5 3.9 5.9 12.3 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 3.8 3.3 4.4 10.6 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 9.8 6.4 17.2 45.6 11 % of companies which used a digital signature in correspondence sent by the company (1) 52.1 45.8 80.5 93.6 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 19.2 17.8 20.4 34.5 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 93.4 92.1 96.9 95.7 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 96.9 96.3 99.3 99.7 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 80.1 77.4 92.4 98.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 54.1 51.3 64.8 82.8 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 66.3 61.4 88.5 97.5 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 73.1 69.4 89.4 98.1 13 % of companies that have had some kind of security problem in the last twelve months(1) 11.2 9.7 17.3 25.3 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 10.7 9.2 16.3 25.1 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.9 0.9 1.0 0.5 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.4 0.3 0.5 0.8 14 % of companies carrying out automated data exchange 34.8 30.4 53.2 77.1 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 17.1 15.5 18.2 33.2 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 41.4 41.5 39.9 45.1 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 24.0 19.6 31.9 51.2 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 29.7 25.2 39.3 51.3 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 55.6 59.6 45.3 43.7 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 51.2 49.5 52.8 66.5 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 74.8 72.9 78.9 83.3 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 60.3 53.7 76.6 82.3 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 13.7 11.2 22.3 47.4 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 49.3 48.8 48.0 57.1 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 78.9 84.4 66.9 67.7 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 49.4 48.0 50.4 58.1 15.4 % of companies which regularly shared with their customers: Shipment status (5) 77.7 79.8 71.6 77.5 16.1 % of companies which used for information exchange: Website (5) 70.2 68.8 73.7 71.9 16.2 % of companies which used for information exchange: Automated data exchange (5) 52.0 45.7 60.1 79.4 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 31.9 26.7 54.4 76.2 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 33.4 29.6 49.3 69.0 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 42.7 38.9 59.0 76.2 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 29.8 24.8 51.3 74.5 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 36.7 31.8 57.8 78.1 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 34.1 30.2 49.5 73.9 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 23.6 15.6 59.7 87.2 19 % of companies that had some type of computer application for managing client information (CRM tools) 24.9 21.7 38.8 50.4 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 24.9 21.7 38.8 50.4 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 18.6 15.9 30.6 40.5 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 4.8 2.7 12.8 29.9 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 26.6 22.1 28.6 35.7 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 48.6 46.8 46.9 58.4 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 51.4 46.5 49.6 70.6 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 16.4 12.4 19.1 22.1 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 27.3 38.5 21.8 6.6 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 42.9 36.1 50.6 44.7 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 12.8 8.7 28.8 60.5 21.2 ICT training in 2008: % employees who received ICT training (7) 18.8 21.6 19.3 18.3 1.1. Food beverages tobacco textile clothing leather and footwear Wood and cork paper graphic arts and reproduction of recorded media (CNAE 10-18) 1.1 % of companies that had computers 96.9 96.4 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 80.5 77.6 97.7 99.6 1.3 % of companies that had wireless Local Area Network 31.3 27.8 47.5 79.1 1.4 % of companiess that had an Internet connection 93.6 92.5 99.7 100.0 1.5 % companies that had Mobile telephony 85.2 83.6 93.5 99.6 1.6 % of companies that had other technologies (GPS, TPV, etc.) 18.4 17.4 22.1 34.8 1.7 % of of companies that had email 90.3 88.7 99.6 99.6 2.1 % personnel that uses computers at least once a week 39.3 31.9 38.4 51.8 2.2 % personnel that uses Internet-connected computers at least once a week 28.8 25.5 26.0 36.8 3.1 % companies that had website for Internal use (Intranet) 18.1 14.2 34.0 86.2 4.1 % companies that had an Extranet 10.1 7.0 22.3 69.7 5.1 % of companies that used open-source operating systems (LINUX) 7.5 5.4 17.5 36.7 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 11.8 8.7 24.2 69.5 6.2 % of companies with staff undertaking specific ICT functions 21.2 16.7 43.3 80.2 7.1 % of companies with Internet access: via a traditional modem(1) 7.9 8.2 6.0 9.9 7.2 % of companies with Internet access: via RDSI(1) 13.8 13.4 14.5 23.7 7.3 % of companies with Internet access: via Broadband(1) 96.8 96.4 98.9 99.3 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 94.0 93.8 95.7 90.9 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 7.5 5.7 13.1 47.3 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 27.2 23.3 43.7 80.1 9 % of companies that interacted with P.A.s via Internet(1) 68.1 63.8 90.8 98.1 9.1 % Reason for interaction: Obtaining information(1) 62.1 57.8 84.2 94.5 9.2 % Reason for interaction: Obtaining forms, ...(1) 61.0 56.4 84.6 94.0 9.3 % Reason for interaction: Return completed forms(1) 50.5 45.4 76.2 90.6 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 46.9 42.2 70.5 86.7 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 6.8 5.9 11.1 16.5 10 % of companies with an Internet connection and website/page(1) 59.6 55.8 78.9 90.7 10.1 % of companies with an Internet connection and website for: Company introduction(2) 90.8 89.9 93.7 97.4 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 37.4 34.5 45.8 62.8 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 66.1 65.8 66.9 68.7 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 5.7 5.7 5.7 4.6 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 10.6 11.0 7.8 15.1 10.6 % of companies with an Internet connection and website for: Online payment(2) 3.8 4.0 3.1 2.1 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 5.4 5.0 6.5 10.0 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 2.8 2.1 4.5 8.4 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 6.3 3.7 12.1 40.9 11 % of companies which used a digital signature in correspondence sent by the company (1) 54.8 49.7 80.1 93.9 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 22.5 19.1 30.7 50.2 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 93.5 93.0 95.7 90.9 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 96.1 95.5 98.9 99.6 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 78.2 76.0 88.9 97.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 53.2 51.2 61.9 77.9 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 60.4 55.4 86.5 98.1 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 70.2 67.1 85.2 98.5 13 % of companies that have had some kind of security problem in the last twelve months(1) 9.4 8.1 15.8 23.9 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 9.1 7.9 14.4 23.9 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.2 1.2 1.5 0.0 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.0 0.0 0.1 0.9 14 % of companies carrying out automated data exchange 36.7 31.6 63.8 82.7 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 14.6 13.4 16.1 27.6 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 44.9 44.7 44.1 51.7 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 33.8 29.0 43.7 65.0 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 42.9 37.2 56.9 69.3 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 48.2 49.7 44.2 43.6 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 49.4 45.9 57.0 70.1 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 72.0 69.8 77.9 77.9 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 61.9 58.1 71.8 75.5 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 11.7 9.8 20.0 43.2 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 44.1 42.0 50.3 45.6 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 79.3 86.0 61.5 67.1 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 41.6 37.9 51.1 50.0 15.4 % of companies which regularly shared with their customers: Shipment status (5) 77.6 78.2 75.8 77.6 16.1 % of companies which used for information exchange: Website (5) 64.0 65.2 60.6 62.2 16.2 % of companies which used for information exchange: Automated data exchange (5) 60.5 53.5 75.7 84.5 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 28.6 24.2 50.5 80.7 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 31.0 28.1 44.9 67.2 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 40.3 36.8 58.4 75.6 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 27.2 22.7 49.4 79.2 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 33.2 29.3 53.1 75.6 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 31.0 28.0 46.5 65.8 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 18.2 11.3 54.1 87.5 19 % of companies that had some type of computer application for managing client information (CRM tools) 22.4 20.3 31.6 53.6 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 22.4 20.3 31.6 53.6 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 17.8 15.7 27.4 47.8 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 4.9 3.0 12.5 37.8 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 30.4 27.3 31.8 38.6 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 60.0 61.4 54.2 68.2 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 71.7 81.8 56.6 69.2 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 17.1 13.4 21.8 19.8 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 23.2 24.5 27.1 9.5 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 38.6 30.5 51.3 39.2 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 11.9 8.8 26.3 55.7 21.2 ICT training in 2008: % employees who received ICT training (7) 16.7 22.0 14.7 16.5 1.2. Manufacture of coke and refined petroleum products pharmaceutical produc. rubber and plastics (CNAE 19-22) 1.1 % of companies that had computers 99.8 100.0 98.9 100.0 1.2 % of companiess that had Local Area Network (LAN) 92.8 91.0 97.7 100.0 1.3 % of companies that had wireless Local Area Network 39.3 32.0 57.3 76.2 1.4 % of companiess that had an Internet connection 99.2 99.4 98.6 100.0 1.5 % companies that had Mobile telephony 93.9 93.1 95.5 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 19.9 19.8 18.6 26.7 1.7 % of of companies that had email 99.0 99.0 98.6 100.0 2.1 % personnel that uses computers at least once a week 62.9 47.3 57.6 74.0 2.2 % personnel that uses Internet-connected computers at least once a week 48.7 37.8 44.3 56.9 3.1 % companies that had website for Internal use (Intranet) 30.8 21.7 48.8 96.1 4.1 % companies that had an Extranet 20.4 13.0 34.7 74.4 5.1 % of companies that used open-source operating systems (LINUX) 9.5 6.5 15.1 32.0 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 22.2 12.6 43.4 81.6 6.2 % of companies with staff undertaking specific ICT functions 35.1 25.9 55.1 92.0 7.1 % of companies with Internet access: via a traditional modem(1) 6.5 6.6 4.8 12.3 7.2 % of companies with Internet access: via RDSI(1) 13.5 12.7 13.8 24.1 7.3 % of companies with Internet access: via Broadband(1) 98.3 97.9 99.3 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 95.4 96.7 91.8 89.4 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 12.6 7.1 23.6 52.6 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 43.9 36.8 61.5 80.0 9 % of companies that interacted with P.A.s via Internet(1) 73.8 66.2 96.0 98.8 9.1 % Reason for interaction: Obtaining information(1) 68.7 61.0 90.3 95.8 9.2 % Reason for interaction: Obtaining forms, ...(1) 65.9 58.3 86.8 97.0 9.3 % Reason for interaction: Return completed forms(1) 62.6 53.5 88.6 94.6 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 56.7 47.7 81.6 91.4 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 9.5 7.2 13.9 26.8 10 % of companies with an Internet connection and website/page(1) 79.9 77.7 84.6 95.6 10.1 % of companies with an Internet connection and website for: Company introduction(2) 92.5 90.5 98.3 97.3 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 41.9 36.5 51.9 72.4 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 67.6 67.8 69.1 58.7 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 6.3 6.1 6.5 7.5 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 6.7 5.5 8.0 17.2 10.6 % of companies with an Internet connection and website for: Online payment(2) 2.1 1.4 3.6 5.1 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 3.5 2.2 6.1 10.5 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 5.8 5.2 6.5 10.0 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 13.4 7.5 22.7 53.5 11 % of companies which used a digital signature in correspondence sent by the company (1) 60.0 50.0 88.8 93.9 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 19.7 19.1 17.8 32.0 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 95.5 94.7 96.9 96.8 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 98.9 98.5 99.8 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 84.4 80.6 95.2 98.7 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 59.6 53.8 74.7 86.7 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 80.7 75.8 94.4 100.0 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 80.0 75.5 91.8 99.4 13 % of companies that have had some kind of security problem in the last twelve months(1) 11.1 8.7 17.3 22.5 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 10.1 8.2 14.6 22.5 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.7 0.7 1.1 0.6 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 1.2 1.1 1.8 0.0 14 % of companies carrying out automated data exchange 44.2 39.4 54.2 77.7 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 15.5 11.8 19.3 33.4 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 48.1 49.2 44.7 49.5 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 24.0 15.7 33.6 60.8 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 32.0 25.6 41.9 52.3 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 53.9 62.0 37.2 40.3 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 63.0 64.7 53.0 79.1 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 86.5 88.7 82.0 81.9 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 68.7 61.1 83.7 84.0 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 17.5 13.4 23.5 56.1 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 54.3 58.7 44.6 55.1 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 59.9 61.4 51.7 69.0 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 61.5 65.4 56.8 55.6 15.4 % of companies which regularly shared with their customers: Shipment status (5) 77.9 77.0 79.6 78.3 16.1 % of companies which used for information exchange: Website (5) 74.7 73.1 82.7 66.7 16.2 % of companies which used for information exchange: Automated data exchange (5) 52.5 41.7 59.5 80.0 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 48.3 41.0 65.6 87.4 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 42.2 37.1 51.1 83.3 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 51.9 46.4 65.0 80.9 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 48.5 40.6 68.8 86.1 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 54.9 48.4 71.0 88.8 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 43.4 38.2 52.4 85.9 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 41.9 30.8 70.0 96.2 19 % of companies that had some type of computer application for managing client information (CRM tools) 34.6 29.5 46.3 64.4 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 34.6 29.5 46.3 64.4 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 30.4 26.6 37.6 57.7 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 7.8 4.1 16.2 30.6 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 48.3 46.1 46.5 56.9 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 64.4 66.5 63.2 63.1 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 76.6 69.1 76.6 91.8 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 28.3 34.6 21.9 29.4 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 11.3 13.7 11.7 5.7 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 37.2 37.3 35.8 40.0 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 16.9 9.3 32.5 67.9 21.2 ICT training in 2008: % employees who received ICT training (7) 25.1 27.4 27.1 24.3 1.3. Various non-metallic ore products metallurgy manufacture of metallic products (CNAE 23-25) 1.1 % of companies that had computers 99.3 99.5 98.4 100.0 1.2 % of companiess that had Local Area Network (LAN) 84.0 82.0 95.0 100.0 1.3 % of companies that had wireless Local Area Network 34.1 31.2 47.4 80.4 1.4 % of companiess that had an Internet connection 98.0 98.0 97.5 100.0 1.5 % companies that had Mobile telephony 91.2 90.4 95.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 17.4 16.8 21.0 22.3 1.7 % of of companies that had email 96.8 96.6 97.5 100.0 2.1 % personnel that uses computers at least once a week 36.3 28.5 37.2 49.7 2.2 % personnel that uses Internet-connected computers at least once a week 26.1 22.9 26.7 31.2 3.1 % companies that had website for Internal use (Intranet) 18.8 14.7 37.0 88.5 4.1 % companies that had an Extranet 10.2 6.9 24.6 64.2 5.1 % of companies that used open-source operating systems (LINUX) 6.3 4.2 16.9 31.8 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 9.3 5.8 24.7 67.8 6.2 % of companies with staff undertaking specific ICT functions 18.9 14.9 37.0 83.7 7.1 % of companies with Internet access: via a traditional modem(1) 6.4 7.1 1.8 7.0 7.2 % of companies with Internet access: via RDSI(1) 15.5 15.5 14.9 24.7 7.3 % of companies with Internet access: via Broadband(1) 97.5 97.3 99.0 99.4 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 96.0 96.4 94.7 90.1 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 6.0 4.3 13.1 37.5 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 33.2 29.4 52.5 76.8 9 % of companies that interacted with P.A.s via Internet(1) 61.8 56.7 90.1 99.4 9.1 % Reason for interaction: Obtaining information(1) 54.9 49.2 86.3 97.5 9.2 % Reason for interaction: Obtaining forms, ...(1) 56.0 50.5 86.8 95.9 9.3 % Reason for interaction: Return completed forms(1) 44.7 39.0 74.9 95.3 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 42.0 36.2 74.0 86.9 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 7.8 7.0 11.9 12.7 10 % of companies with an Internet connection and website/page(1) 60.6 56.7 82.0 94.6 10.1 % of companies with an Internet connection and website for: Company introduction(2) 91.6 90.4 96.2 97.3 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 40.8 38.4 48.7 60.3 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 55.8 54.6 59.1 69.1 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 4.9 4.8 5.1 5.1 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 6.6 5.6 10.1 11.6 10.6 % of companies with an Internet connection and website for: Online payment(2) 0.8 0.7 0.7 3.1 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 3.4 3.0 3.6 14.4 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 4.6 4.9 2.6 9.2 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 10.1 7.6 16.4 44.2 11 % of companies which used a digital signature in correspondence sent by the company (1) 48.9 43.0 82.1 92.7 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 15.2 15.9 11.9 21.8 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 93.0 91.5 97.4 98.3 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 97.1 96.7 99.3 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 78.6 75.9 93.1 98.5 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 52.8 51.1 60.5 79.7 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 65.1 61.2 86.5 95.9 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 72.1 69.1 88.6 96.3 13 % of companies that have had some kind of security problem in the last twelve months(1) 12.8 11.7 18.5 25.1 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 12.0 10.9 17.6 24.7 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.0 0.9 1.2 1.6 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.5 0.5 0.4 1.6 14 % of companies carrying out automated data exchange 29.1 26.2 42.8 70.3 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 16.7 16.1 18.9 17.7 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 38.8 39.9 37.0 27.5 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 16.2 13.6 22.4 36.1 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 18.5 16.6 22.5 36.2 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 58.9 61.9 50.1 42.6 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 48.2 48.9 43.7 58.0 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 77.1 76.2 78.4 86.6 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 57.2 49.5 82.3 84.3 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 13.8 12.0 22.5 39.1 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 49.5 51.5 44.7 38.5 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 84.1 88.8 74.5 52.4 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 54.0 53.4 54.8 59.5 15.4 % of companies which regularly shared with their customers: Shipment status (5) 78.3 81.5 65.8 84.7 16.1 % of companies which used for information exchange: Website (5) 71.3 69.0 78.4 76.8 16.2 % of companies which used for information exchange: Automated data exchange (5) 41.9 38.5 48.5 64.9 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 29.0 24.4 53.6 75.0 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 31.2 27.0 54.1 65.4 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 44.8 42.0 59.6 74.3 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 28.1 24.4 47.0 74.2 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 35.1 31.0 56.8 78.9 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 33.3 30.0 50.2 71.0 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 20.6 13.6 57.8 86.6 19 % of companies that had some type of computer application for managing client information (CRM tools) 21.0 18.0 37.4 43.7 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 21.0 18.0 37.4 43.7 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 15.0 12.4 28.9 35.6 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 3.7 2.2 11.1 22.0 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 9.0 2.2 14.4 23.2 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 37.2 39.2 31.4 50.8 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 24.8 14.0 28.0 70.2 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 8.4 3.2 13.6 15.3 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 39.1 56.4 23.8 8.9 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 51.2 43.9 61.0 49.8 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 10.6 7.3 26.7 54.0 21.2 ICT training in 2008: % employees who received ICT training (7) 14.2 16.5 17.4 11.7 1.4. I.T., electronic and optical products electrical material and equipment mechanical machinery and equipment motor vehicle accidents transport equipment furniture manufacturing industry repair of machinery and equipment (CNAE 26-33) 1.1 % of companies that had computers 98.5 98.3 99.4 100.0 1.2 % of companiess that had Local Area Network (LAN) 85.1 82.2 97.9 100.0 1.3 % of companies that had wireless Local Area Network 33.9 28.7 53.7 80.7 1.4 % of companiess that had an Internet connection 95.6 94.8 98.9 100.0 1.5 % companies that had Mobile telephony 90.4 89.0 96.4 99.7 1.6 % of companies that had other technologies (GPS, TPV, etc.) 23.7 24.2 20.5 28.3 1.7 % of of companies that had email 95.4 94.6 98.9 100.0 2.1 % personnel that uses computers at least once a week 48.7 38.1 50.0 54.9 2.2 % personnel that uses Internet-connected computers at least once a week 37.9 31.2 39.1 41.6 3.1 % companies that had website for Internal use (Intranet) 26.2 19.2 51.6 94.6 4.1 % companies that had an Extranet 16.5 11.0 34.8 74.8 5.1 % of companies that used open-source operating systems (LINUX) 10.0 6.7 21.6 43.1 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 17.2 10.7 43.2 67.0 6.2 % of companies with staff undertaking specific ICT functions 26.4 18.3 58.9 88.8 7.1 % of companies with Internet access: via a traditional modem(1) 6.0 5.9 5.7 10.8 7.2 % of companies with Internet access: via RDSI(1) 15.9 15.9 14.7 20.6 7.3 % of companies with Internet access: via Broadband(1) 96.9 96.3 99.7 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 94.3 94.1 97.1 85.6 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 8.3 5.2 14.3 58.2 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 34.1 28.3 56.6 76.3 9 % of companies that interacted with P.A.s via Internet(1) 64.8 58.6 90.8 99.7 9.1 % Reason for interaction: Obtaining information(1) 57.0 50.4 84.0 97.1 9.2 % Reason for interaction: Obtaining forms, ...(1) 57.4 50.3 86.9 96.6 9.3 % Reason for interaction: Return completed forms(1) 46.8 39.2 77.3 94.4 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 44.5 37.2 74.6 88.9 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 8.7 6.6 17.2 21.4 10 % of companies with an Internet connection and website/page(1) 77.8 75.2 88.9 91.8 10.1 % of companies with an Internet connection and website for: Company introduction(2) 93.0 92.0 96.5 99.3 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 40.6 35.7 56.7 70.6 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 67.1 67.4 66.4 62.9 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 6.9 7.1 4.6 12.7 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 7.0 6.6 6.6 17.4 10.6 % of companies with an Internet connection and website for: Online payment(2) 2.5 2.1 3.7 4.5 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 4.8 3.8 7.6 11.5 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 3.1 2.3 5.1 10.7 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 11.5 7.8 20.8 44.6 11 % of companies which used a digital signature in correspondence sent by the company (1) 48.5 41.5 75.9 95.8 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 18.4 17.7 17.1 31.2 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 92.4 90.0 98.0 96.8 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 96.7 96.0 99.7 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 82.9 80.2 94.0 98.9 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 54.1 50.4 66.5 87.2 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 69.8 64.9 89.7 98.6 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 74.7 70.1 94.3 98.7 13 % of companies that have had some kind of security problem in the last twelve months(1) 11.8 10.0 17.9 29.1 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 11.5 9.6 17.9 29.1 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.6 0.7 0.3 0.0 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.4 0.4 0.2 1.0 14 % of companies carrying out automated data exchange 35.7 31.3 51.1 79.4 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 21.5 19.4 19.9 49.4 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 36.3 35.8 33.5 50.3 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 19.3 14.3 25.7 54.2 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 20.0 15.1 28.8 45.6 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 64.5 71.2 46.9 47.8 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 54.3 51.7 57.7 71.7 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 71.9 67.8 80.9 88.1 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 55.8 47.5 75.1 84.7 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 15.5 12.1 25.2 59.3 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 54.4 51.6 52.2 74.5 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 81.0 86.4 70.7 72.2 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 48.8 47.2 44.7 66.4 15.4 % of companies which regularly shared with their customers: Shipment status (5) 79.7 82.9 72.4 77.0 16.1 % of companies which used for information exchange: Website (5) 74.0 73.1 76.0 75.5 16.2 % of companies which used for information exchange: Automated data exchange (5) 53.3 46.2 57.8 83.6 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 35.3 29.4 58.8 81.9 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 36.6 32.6 50.9 75.5 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 41.6 36.5 60.4 88.2 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 29.8 23.6 54.3 78.8 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 38.5 32.3 62.8 88.3 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 36.0 31.6 51.4 81.1 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 29.2 19.9 67.7 92.9 19 % of companies that had some type of computer application for managing client information (CRM tools) 28.9 25.2 45.8 44.7 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 28.9 25.2 45.8 44.7 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 20.0 17.0 34.6 30.6 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 4.5 2.2 13.0 28.3 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 25.4 22.1 25.0 33.2 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 27.3 0.0 38.5 59.4 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 36.4 8.2 44.7 76.6 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 10.0 0.0 14.0 21.9 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 34.3 66.9 17.8 3.4 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 45.7 38.7 53.0 43.9 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 14.6 9.9 30.9 64.0 21.2 ICT training in 2008: % employees who received ICT training (7) 19.9 22.5 21.4 19.3 1.5. Energy and water (CNAE 35-39) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 91.5 88.5 98.6 98.8 1.3 % of companies that had wireless Local Area Network 31.1 20.4 49.5 72.3 1.4 % of companiess that had an Internet connection 99.3 99.0 100.0 100.0 1.5 % companies that had Mobile telephony 96.8 95.5 100.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 35.4 30.6 42.1 57.3 1.7 % of of companies that had email 98.7 98.1 100.0 100.0 2.1 % personnel that uses computers at least once a week 52.7 39.5 48.5 55.7 2.2 % personnel that uses Internet-connected computers at least once a week 42.1 30.5 42.0 43.9 3.1 % companies that had website for Internal use (Intranet) 35.8 24.7 52.5 83.7 4.1 % companies that had an Extranet 21.0 9.3 42.0 63.4 5.1 % of companies that used open-source operating systems (LINUX) 7.8 2.9 12.3 35.7 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 22.2 15.2 32.4 53.9 6.2 % of companies with staff undertaking specific ICT functions 36.9 27.8 52.6 71.4 7.1 % of companies with Internet access: via a traditional modem(1) 9.1 9.3 7.4 11.9 7.2 % of companies with Internet access: via RDSI(1) 14.7 12.7 17.3 24.1 7.3 % of companies with Internet access: via Broadband(1) 98.5 99.0 96.4 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 92.7 96.1 83.3 88.2 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 17.8 7.0 35.7 59.7 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 47.6 40.1 59.2 78.7 9 % of companies that interacted with P.A.s via Internet(1) 79.1 72.5 93.2 97.2 9.1 % Reason for interaction: Obtaining information(1) 76.2 69.3 90.9 96.2 9.2 % Reason for interaction: Obtaining forms, ...(1) 74.3 66.6 90.9 95.3 9.3 % Reason for interaction: Return completed forms(1) 60.9 51.0 80.4 92.5 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 54.4 45.3 75.2 76.0 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 16.2 14.0 18.7 27.7 10 % of companies with an Internet connection and website/page(1) 61.9 53.7 75.6 93.5 10.1 % of companies with an Internet connection and website for: Company introduction(2) 95.5 95.3 96.0 95.6 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 53.6 49.5 55.6 68.1 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 46.9 46.3 43.2 56.3 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 5.4 3.0 5.9 15.2 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 4.6 3.9 2.4 12.0 10.6 % of companies with an Internet connection and website for: Online payment(2) 6.2 4.0 10.5 7.7 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 7.8 6.4 4.8 19.7 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 6.8 4.5 5.1 20.2 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 16.8 7.2 21.7 50.5 11 % of companies which used a digital signature in correspondence sent by the company (1) 61.2 52.8 78.0 87.4 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 22.6 19.3 26.5 29.9 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 95.6 94.7 96.0 98.9 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 99.4 100.0 98.0 97.8 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 83.9 78.6 96.3 96.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 62.2 55.3 76.4 82.2 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 77.0 70.4 92.5 91.8 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 84.7 81.4 90.6 96.6 13 % of companies that have had some kind of security problem in the last twelve months(1) 10.5 7.0 17.3 22.7 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 9.8 6.2 16.6 21.7 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.6 0.7 0.0 0.9 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.2 0.0 1.1 0.0 14 % of companies carrying out automated data exchange 35.2 26.4 50.8 67.6 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 19.5 15.7 22.3 26.5 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 36.8 35.9 41.0 32.1 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 5.9 5.5 5.9 6.9 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 32.8 36.5 22.5 39.8 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 49.8 57.3 43.6 38.0 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 27.9 24.7 32.8 29.3 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 74.4 76.1 68.1 80.4 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 74.8 67.5 79.5 89.1 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 11.1 7.5 17.0 25.2 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 32.3 24.9 30.5 52.3 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 68.9 59.9 75.0 80.4 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 43.9 53.1 31.7 41.8 15.4 % of companies which regularly shared with their customers: Shipment status (5) 43.2 36.6 44.4 56.7 16.1 % of companies which used for information exchange: Website (5) 70.8 44.5 93.5 96.3 16.2 % of companies which used for information exchange: Automated data exchange (5) 54.0 55.5 43.7 67.2 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 25.1 23.0 29.5 31.2 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 31.3 28.9 36.1 38.4 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 32.0 31.2 32.2 38.1 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 25.2 24.8 24.1 30.8 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 27.8 25.5 32.5 35.8 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 36.5 30.2 47.4 60.5 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 22.8 14.4 36.8 55.6 19 % of companies that had some type of computer application for managing client information (CRM tools) 34.9 32.2 37.7 48.8 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 34.9 32.2 37.7 48.8 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 20.0 18.2 21.1 31.8 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 10.5 7.2 14.2 27.7 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 28.0 26.4 43.0 12.9 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 70.6 92.5 73.1 22.3 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 34.3 29.2 54.9 19.7 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 41.2 42.0 50.8 28.2 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 16.0 12.7 32.2 3.4 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 38.3 30.7 26.6 68.1 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 20.5 9.8 37.8 63.3 21.2 ICT training in 2008: % employees who received ICT training (7) 18.8 33.9 19.6 18.4 2. Total Construction (CNAE 41-43) 1.1 % of companies that had computers 98.3 98.2 99.2 100.0 1.2 % of companiess that had Local Area Network (LAN) 72.9 71.0 89.9 99.2 1.3 % of companies that had wireless Local Area Network 30.8 29.3 43.7 61.8 1.4 % of companiess that had an Internet connection 93.7 93.2 98.7 99.7 1.5 % companies that had Mobile telephony 91.8 91.2 96.5 99.7 1.6 % of companies that had other technologies (GPS, TPV, etc.) 16.1 15.0 24.4 42.1 1.7 % of of companies that had email 91.7 91.1 97.4 99.7 2.1 % personnel that uses computers at least once a week 30.3 25.3 29.9 44.6 2.2 % personnel that uses Internet-connected computers at least once a week 28.1 23.5 28.5 40.1 3.1 % companies that had website for Internal use (Intranet) 11.4 9.8 23.0 71.0 4.1 % companies that had an Extranet 5.1 4.2 11.4 45.7 5.1 % of companies that used open-source operating systems (LINUX) 4.1 3.1 11.9 33.6 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 9.7 8.0 22.9 63.5 6.2 % of companies with staff undertaking specific ICT functions 16.4 14.7 28.7 76.0 7.1 % of companies with Internet access: via a traditional modem(1) 9.4 9.7 6.2 9.8 7.2 % of companies with Internet access: via RDSI(1) 10.6 10.1 14.9 22.2 7.3 % of companies with Internet access: via Broadband(1) 96.7 96.5 98.7 99.7 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 93.8 93.5 96.2 98.5 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 6.7 6.0 11.3 38.7 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 26.3 23.9 45.9 74.4 9 % of companies that interacted with P.A.s via Internet(1) 66.9 65.0 82.9 97.3 9.1 % Reason for interaction: Obtaining information(1) 62.1 60.0 79.3 94.6 9.2 % Reason for interaction: Obtaining forms, ...(1) 61.5 59.2 80.7 95.5 9.3 % Reason for interaction: Return completed forms(1) 41.9 39.1 65.6 85.8 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 39.7 37.1 61.8 82.9 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 8.6 7.9 13.9 28.2 10 % of companies with an Internet connection and website/page(1) 41.2 38.5 62.5 91.2 10.1 % of companies with an Internet connection and website for: Company introduction(2) 85.3 84.2 90.3 93.1 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 34.6 33.4 39.9 46.9 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 34.8 33.8 40.8 35.2 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 3.9 3.7 5.3 5.2 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 3.0 2.7 4.8 4.6 10.6 % of companies with an Internet connection and website for: Online payment(2) 0.3 0.1 1.3 2.3 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 1.7 1.6 2.4 3.3 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 2.4 2.2 3.7 3.2 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 15.7 12.2 33.3 43.3 11 % of companies which used a digital signature in correspondence sent by the company (1) 47.8 44.5 77.0 90.1 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 9.7 9.7 8.8 15.5 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 97.1 96.8 98.5 99.1 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 95.4 95.1 97.9 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 74.8 73.7 84.1 95.3 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 39.5 37.6 55.5 68.7 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 52.4 50.1 71.0 98.4 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 62.7 61.2 73.4 97.7 13 % of companies that have had some kind of security problem in the last twelve months(1) 13.3 13.0 14.8 23.8 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 12.9 12.6 14.4 23.8 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.0 0.9 1.2 0.4 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.6 0.6 0.7 0.0 14 % of companies carrying out automated data exchange 27.8 27.0 34.4 51.5 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 11.4 11.0 14.7 12.8 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 41.6 42.5 35.9 35.0 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 5.3 4.5 9.8 14.7 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 19.3 19.6 16.8 20.8 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 68.9 70.8 56.6 44.9 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 39.3 39.7 36.9 33.2 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 74.1 73.4 76.5 96.3 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 55.4 51.5 82.4 88.9 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 6.5 6.1 9.7 15.4 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 32.1 30.6 38.5 51.6 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 79.7 78.6 87.6 71.4 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 33.5 32.6 39.1 36.4 15.4 % of companies which regularly shared with their customers: Shipment status (5) 65.9 66.9 58.6 71.7 16.1 % of companies which used for information exchange: Website (5) 87.0 86.9 87.8 83.7 16.2 % of companies which used for information exchange: Automated data exchange (5) 38.7 38.2 39.7 53.8 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 13.4 12.7 18.5 37.5 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 24.6 23.9 28.3 56.1 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 18.9 17.6 29.6 49.9 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 12.4 11.6 18.5 29.9 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 19.5 18.9 23.9 44.9 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 24.9 24.2 29.6 55.6 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 7.5 5.7 21.2 56.9 19 % of companies that had some type of computer application for managing client information (CRM tools) 13.4 12.3 23.0 31.6 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 13.4 12.3 23.0 31.6 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 8.2 7.4 15.4 20.9 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 1.4 1.3 2.2 9.1 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 25.4 29.4 7.1 10.7 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 27.7 33.1 2.9 7.0 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 28.3 29.4 26.5 14.7 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 28.6 29.4 32.1 7.0 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 41.0 38.7 64.6 16.5 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 37.2 35.0 28.5 92.7 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 7.2 6.1 13.5 56.3 21.2 ICT training in 2008: % employees who received ICT training (7) 30.0 35.1 29.8 28.8 3. Total Services (CNAE 45-82 (excluding CNAE 56: food and beverage services, CNAE 75 and financial services) 1.1 % of companies that had computers 99.0 98.9 99.5 100.0 1.2 % of companiess that had Local Area Network (LAN) 88.5 87.2 94.6 98.2 1.3 % of companies that had wireless Local Area Network 37.9 35.5 49.1 59.2 1.4 % of companiess that had an Internet connection 97.7 97.5 98.6 99.9 1.5 % companies that had Mobile telephony 91.2 90.4 95.0 97.6 1.6 % of companies that had other technologies (GPS, TPV, etc.) 37.2 37.0 37.9 38.6 1.7 % of of companies that had email 96.7 96.3 98.5 99.8 2.1 % personnel that uses computers at least once a week 60.6 62.5 61.0 59.2 2.2 % personnel that uses Internet-connected computers at least once a week 49.5 53.9 52.0 45.6 3.1 % companies that had website for Internal use (Intranet) 30.9 26.6 49.6 77.9 4.1 % companies that had an Extranet 21.3 18.1 34.4 56.8 5.1 % of companies that used open-source operating systems (LINUX) 12.2 10.0 22.1 33.5 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 21.7 18.2 37.7 54.6 6.2 % of companies with staff undertaking specific ICT functions 29.9 25.5 50.4 66.6 7.1 % of companies with Internet access: via a traditional modem(1) 6.4 6.4 5.7 8.7 7.2 % of companies with Internet access: via RDSI(1) 16.9 16.7 16.3 23.8 7.3 % of companies with Internet access: via Broadband(1) 98.1 97.9 99.3 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 95.1 95.2 95.0 91.5 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 11.2 8.4 22.5 43.2 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 39.2 36.1 53.0 66.5 9 % of companies that interacted with P.A.s via Internet(1) 69.2 65.5 87.4 96.5 9.1 % Reason for interaction: Obtaining information(1) 63.3 59.5 81.9 93.3 9.2 % Reason for interaction: Obtaining forms, ...(1) 62.4 58.5 80.5 92.2 9.3 % Reason for interaction: Return completed forms(1) 51.3 46.8 72.4 87.1 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 48.5 44.4 68.1 81.3 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 7.3 5.9 13.5 22.0 10 % of companies with an Internet connection and website/page(1) 65.0 61.6 81.1 89.9 10.1 % of companies with an Internet connection and website for: Company introduction(2) 90.7 89.5 94.9 97.6 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 51.7 48.7 62.6 67.5 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 59.9 59.6 62.0 57.3 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 7.8 6.8 11.6 12.3 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 17.8 16.9 20.9 23.0 10.6 % of companies with an Internet connection and website for: Online payment(2) 7.7 7.0 9.5 13.5 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 10.0 9.0 13.4 15.9 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 7.8 6.8 11.2 12.7 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 24.6 20.1 38.3 60.2 11 % of companies which used a digital signature in correspondence sent by the company (1) 56.1 52.1 75.1 88.8 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 20.1 20.1 18.4 27.0 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 92.6 91.5 96.3 97.1 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 97.6 97.4 98.6 99.6 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 82.8 81.2 90.3 94.2 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 60.7 58.7 68.9 79.6 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 75.4 73.1 86.5 94.2 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 79.1 77.1 88.6 94.8 13 % of companies that have had some kind of security problem in the last twelve months(1) 12.9 12.2 16.0 20.3 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 12.5 11.8 15.3 19.6 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.1 1.1 1.0 1.2 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.5 0.5 0.8 1.1 14 % of companies carrying out automated data exchange 43.2 40.4 56.2 65.8 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 27.5 28.0 25.9 24.6 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 40.6 39.8 43.8 42.1 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 18.3 16.9 23.1 23.9 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 21.5 18.9 30.1 35.8 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 53.8 53.7 55.2 48.8 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 40.5 39.6 43.4 44.2 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 76.4 75.2 80.7 82.8 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 61.6 57.7 74.6 83.6 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 19.1 18.0 24.1 30.6 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 50.6 49.9 53.4 53.2 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 78.5 79.2 75.9 77.3 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 32.5 31.0 36.4 44.9 15.4 % of companies which regularly shared with their customers: Shipment status (5) 49.4 46.8 57.3 67.0 16.1 % of companies which used for information exchange: Website (5) 82.3 83.4 77.8 79.6 16.2 % of companies which used for information exchange: Automated data exchange (5) 47.3 43.0 61.0 75.0 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 31.3 29.9 38.6 39.4 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 31.9 30.0 41.2 47.5 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 27.0 25.8 32.8 37.9 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 30.9 29.7 37.1 37.5 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 33.8 32.5 40.2 44.0 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 32.1 29.9 42.8 48.7 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 23.4 19.6 41.5 55.3 19 % of companies that had some type of computer application for managing client information (CRM tools) 31.9 29.4 43.9 49.0 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 31.9 29.4 43.9 49.0 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 23.9 21.6 35.4 39.2 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 5.3 4.4 9.2 16.5 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 34.5 32.2 38.1 43.5 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 26.6 26.6 25.6 30.2 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 43.3 39.2 52.4 52.3 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 27.5 26.9 27.2 34.0 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 29.0 32.8 21.0 18.8 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 39.8 36.4 44.7 55.6 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 17.6 15.1 28.5 41.2 21.2 ICT training in 2008: % employees who received ICT training (7) 30.1 46.1 33.7 26.2 3.1. Sale and repair of motor vehicles wholesale trade retail (CNAE 45-47) 1.1 % of companies that had computers 99.5 99.5 99.7 100.0 1.2 % of companiess that had Local Area Network (LAN) 91.8 91.1 96.9 98.3 1.3 % of companies that had wireless Local Area Network 39.6 37.5 53.7 66.4 1.4 % of companiess that had an Internet connection 98.0 97.9 99.0 100.0 1.5 % companies that had Mobile telephony 91.4 90.8 95.8 98.4 1.6 % of companies that had other technologies (GPS, TPV, etc.) 43.5 43.6 41.7 54.1 1.7 % of of companies that had email 96.4 96.0 99.0 99.8 2.1 % personnel that uses computers at least once a week 67.8 66.1 68.1 69.2 2.2 % personnel that uses Internet-connected computers at least once a week 49.6 52.8 53.3 44.7 3.1 % companies that had website for Internal use (Intranet) 28.4 24.9 49.9 80.2 4.1 % companies that had an Extranet 19.0 16.4 34.8 57.0 5.1 % of companies that used open-source operating systems (LINUX) 10.1 8.5 19.5 36.6 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 22.4 19.3 42.4 59.1 6.2 % of companies with staff undertaking specific ICT functions 29.6 25.8 55.1 73.5 7.1 % of companies with Internet access: via a traditional modem(1) 6.4 6.4 5.2 13.1 7.2 % of companies with Internet access: via RDSI(1) 17.1 16.9 17.9 25.4 7.3 % of companies with Internet access: via Broadband(1) 98.8 98.7 99.4 99.8 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 96.8 96.8 96.9 92.5 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 9.0 6.9 21.5 42.2 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 36.3 33.5 53.9 69.1 9 % of companies that interacted with P.A.s via Internet(1) 66.3 62.7 91.2 96.8 9.1 % Reason for interaction: Obtaining information(1) 59.5 55.9 83.7 94.3 9.2 % Reason for interaction: Obtaining forms, ...(1) 57.8 54.1 83.0 94.0 9.3 % Reason for interaction: Return completed forms(1) 48.8 44.7 75.5 91.6 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 46.5 42.6 72.8 82.1 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 5.9 4.9 12.3 17.7 10 % of companies with an Internet connection and website/page(1) 62.6 59.9 80.9 89.2 10.1 % of companies with an Internet connection and website for: Company introduction(2) 89.2 88.1 94.1 98.1 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 45.9 43.3 58.4 68.3 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 65.2 64.3 69.3 72.9 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 7.1 6.4 10.8 8.9 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 13.9 13.2 15.9 29.4 10.6 % of companies with an Internet connection and website for: Online payment(2) 5.5 5.3 5.9 14.1 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 8.0 7.1 12.0 17.4 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 7.3 6.4 12.3 9.6 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 16.4 13.2 28.5 58.8 11 % of companies which used a digital signature in correspondence sent by the company (1) 53.0 49.3 77.4 90.1 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 21.0 21.2 18.8 27.9 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 91.2 90.0 96.6 95.6 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 97.7 97.4 99.6 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 81.8 80.4 90.9 97.1 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 58.0 56.4 67.5 82.5 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 76.1 74.2 88.2 95.4 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 78.4 76.6 90.6 96.5 13 % of companies that have had some kind of security problem in the last twelve months(1) 11.8 11.5 13.7 17.6 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 11.5 11.2 13.2 17.0 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.8 0.8 0.8 0.7 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.5 0.5 0.7 0.2 14 % of companies carrying out automated data exchange 47.8 45.1 65.7 76.9 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 37.5 37.2 38.4 42.3 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 44.5 43.8 46.4 56.8 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 18.8 16.9 26.7 35.9 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 19.8 17.8 27.3 45.1 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 58.8 58.2 62.1 59.3 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 46.0 44.1 54.1 62.0 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 74.3 73.6 77.7 80.0 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 54.3 50.7 70.0 80.7 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 24.9 23.6 33.1 43.0 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 59.0 57.9 64.7 61.8 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 84.2 84.8 81.8 78.4 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 24.6 23.6 28.6 36.3 15.4 % of companies which regularly shared with their customers: Shipment status (5) 39.4 37.6 46.6 58.0 16.1 % of companies which used for information exchange: Website (5) 78.4 79.7 72.5 67.4 16.2 % of companies which used for information exchange: Automated data exchange (5) 48.7 44.7 65.9 80.6 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 48.2 46.1 61.5 72.1 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 37.1 35.1 50.1 61.7 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 26.9 25.5 35.7 47.1 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 41.2 39.1 54.6 68.5 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 52.7 50.9 64.5 74.7 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 36.2 33.8 51.1 64.7 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 30.4 26.4 56.2 74.0 19 % of companies that had some type of computer application for managing client information (CRM tools) 37.1 35.2 50.1 55.6 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 37.1 35.2 50.1 55.6 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 29.6 27.7 42.5 49.8 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 5.4 4.2 12.6 27.6 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 42.9 40.6 43.6 62.2 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 20.8 17.3 25.4 37.9 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 54.2 47.2 66.1 77.7 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 27.1 25.5 29.0 34.4 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 25.0 28.2 18.6 18.2 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 31.3 27.5 38.7 41.4 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 16.7 14.7 29.8 43.9 21.2 ICT training in 2008: % employees who received ICT training (7) 27.6 46.5 33.5 21.1 3.2. Transport and storing (CNAE 49-53) 1.1 % of companies that had computers 96.1 95.5 99.6 100.0 1.2 % of companiess that had Local Area Network (LAN) 82.2 80.0 94.6 99.5 1.3 % of companies that had wireless Local Area Network 28.8 25.7 43.2 74.8 1.4 % of companiess that had an Internet connection 94.7 93.9 99.4 100.0 1.5 % companies that had Mobile telephony 93.7 93.0 97.9 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 39.4 37.8 47.6 59.2 1.7 % of of companies that had email 93.5 92.5 99.4 99.5 2.1 % personnel that uses computers at least once a week 50.1 35.9 49.7 59.2 2.2 % personnel that uses Internet-connected computers at least once a week 35.1 32.4 40.2 34.6 3.1 % companies that had website for Internal use (Intranet) 25.3 20.1 51.0 88.9 4.1 % companies that had an Extranet 19.2 15.5 35.8 74.1 5.1 % of companies that used open-source operating systems (LINUX) 7.7 4.6 23.7 42.2 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 14.6 11.0 32.6 57.3 6.2 % of companies with staff undertaking specific ICT functions 22.7 17.6 48.3 82.1 7.1 % of companies with Internet access: via a traditional modem(1) 6.3 6.2 7.0 7.3 7.2 % of companies with Internet access: via RDSI(1) 13.6 13.0 17.3 16.8 7.3 % of companies with Internet access: via Broadband(1) 97.8 97.6 99.3 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 93.9 93.9 94.3 91.6 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 9.3 7.2 16.8 46.6 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 39.6 35.6 60.2 76.5 9 % of companies that interacted with P.A.s via Internet(1) 70.3 67.0 87.7 98.8 9.1 % Reason for interaction: Obtaining information(1) 64.4 60.5 84.9 95.9 9.2 % Reason for interaction: Obtaining forms, ...(1) 64.4 61.0 81.6 96.3 9.3 % Reason for interaction: Return completed forms(1) 48.1 43.1 73.8 94.8 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 47.1 42.9 68.6 86.2 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 6.3 4.5 16.3 16.7 10 % of companies with an Internet connection and website/page(1) 54.3 49.4 80.5 92.2 10.1 % of companies with an Internet connection and website for: Company introduction(2) 90.8 89.9 92.9 98.8 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 45.1 41.3 55.9 69.5 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 41.0 38.4 46.9 64.2 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 5.9 4.9 7.5 17.7 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 18.3 18.3 16.0 30.1 10.6 % of companies with an Internet connection and website for: Online payment(2) 3.5 2.3 5.7 15.7 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 19.6 17.4 24.9 37.6 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 11.2 11.0 11.1 15.4 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 24.1 19.8 34.7 60.9 11 % of companies which used a digital signature in correspondence sent by the company (1) 55.6 51.3 77.3 94.0 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 12.6 12.2 12.3 22.0 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 93.6 92.4 97.8 99.0 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 96.8 96.8 96.9 99.5 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 79.8 78.0 88.9 100.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 55.6 53.4 66.1 80.4 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 66.1 62.8 82.5 99.0 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 73.7 71.5 84.4 98.5 13 % of companies that have had some kind of security problem in the last twelve months(1) 10.7 9.8 14.8 21.3 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 10.3 9.3 14.7 21.3 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.6 1.6 1.3 2.0 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.5 0.5 0.6 1.4 14 % of companies carrying out automated data exchange 37.8 34.4 55.1 77.6 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 12.9 12.6 12.7 19.8 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 32.7 32.4 34.6 29.9 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 19.8 18.6 22.3 31.2 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 20.0 17.8 27.7 27.0 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 42.0 40.9 46.7 42.3 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 54.0 53.0 56.2 62.9 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 79.4 79.3 79.4 81.9 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 68.3 65.1 78.4 85.1 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 20.4 18.8 28.4 44.0 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 24.3 21.1 34.2 44.3 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 70.8 73.2 61.2 66.5 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 41.2 38.6 49.7 54.9 15.4 % of companies which regularly shared with their customers: Shipment status (5) 82.4 80.6 90.4 83.3 16.1 % of companies which used for information exchange: Website (5) 83.8 84.4 82.0 79.8 16.2 % of companies which used for information exchange: Automated data exchange (5) 48.2 42.2 66.5 86.1 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 15.9 13.9 26.3 41.3 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 24.3 22.5 33.8 43.9 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 22.8 20.5 35.7 41.8 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 30.6 29.5 36.2 42.3 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 17.0 15.1 26.3 41.3 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 26.2 24.4 35.6 43.5 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 16.3 12.3 37.4 58.0 19 % of companies that had some type of computer application for managing client information (CRM tools) 23.4 20.3 40.9 49.1 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 23.4 20.3 40.9 49.1 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 16.1 13.3 32.1 36.7 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 12.2 10.0 24.1 32.8 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 25.7 21.6 39.2 19.8 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 42.2 45.4 35.0 33.1 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 40.5 37.5 48.8 41.7 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 31.9 32.1 30.8 34.0 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 34.9 39.0 23.9 31.6 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 34.4 27.3 47.5 67.2 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 15.0 12.2 29.2 46.6 21.2 ICT training in 2008: % employees who received ICT training (7) 34.2 37.1 29.5 34.8 3.3. Accommodation services (CNAE 55) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 88.8 86.3 95.0 100.0 1.3 % of companies that had wireless Local Area Network 42.8 39.5 50.8 62.7 1.4 % of companiess that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % companies that had Mobile telephony 82.0 78.5 90.9 99.1 1.6 % of companies that had other technologies (GPS, TPV, etc.) 56.3 54.5 60.4 67.2 1.7 % of of companies that had email 99.3 99.3 99.1 100.0 2.1 % personnel that uses computers at least once a week 43.4 43.2 41.7 45.8 2.2 % personnel that uses Internet-connected computers at least once a week 35.3 36.1 33.0 37.7 3.1 % companies that had website for Internal use (Intranet) 31.6 23.7 49.2 85.5 4.1 % companies that had an Extranet 22.1 16.4 35.2 58.5 5.1 % of companies that used open-source operating systems (LINUX) 12.0 7.1 24.8 32.8 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 10.7 6.2 21.1 41.8 6.2 % of companies with staff undertaking specific ICT functions 22.5 16.2 36.4 66.2 7.1 % of companies with Internet access: via a traditional modem(1) 9.3 10.1 7.4 4.5 7.2 % of companies with Internet access: via RDSI(1) 17.3 15.5 21.7 27.6 7.3 % of companies with Internet access: via Broadband(1) 99.0 98.9 99.3 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 98.6 98.4 99.1 98.3 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 7.9 5.4 13.4 27.5 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 26.7 21.9 37.8 55.3 9 % of companies that interacted with P.A.s via Internet(1) 64.4 56.8 84.3 95.3 9.1 % Reason for interaction: Obtaining information(1) 58.9 50.7 80.2 91.9 9.2 % Reason for interaction: Obtaining forms, ...(1) 58.8 51.2 78.5 91.9 9.3 % Reason for interaction: Return completed forms(1) 48.3 39.1 72.3 86.5 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 45.0 37.1 64.9 83.7 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 4.6 3.1 8.0 13.6 10 % of companies with an Internet connection and website/page(1) 88.1 85.7 94.6 94.5 10.1 % of companies with an Internet connection and website for: Company introduction(2) 98.5 98.3 99.2 97.3 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 67.0 62.9 76.9 80.1 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 91.5 91.5 91.0 96.0 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 19.7 14.2 33.4 34.2 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 71.4 67.9 79.8 82.8 10.6 % of companies with an Internet connection and website for: Online payment(2) 32.1 27.6 41.5 56.3 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 22.7 21.0 27.4 25.7 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 8.8 7.3 11.6 20.5 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 22.5 16.2 37.2 47.5 11 % of companies which used a digital signature in correspondence sent by the company (1) 48.9 38.8 74.8 92.0 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 21.4 22.7 20.8 11.7 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 91.1 90.5 90.9 98.0 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 97.2 97.0 97.2 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 84.6 82.2 90.6 95.6 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 64.7 60.7 75.3 77.6 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 74.0 68.2 89.4 95.6 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 72.6 66.0 90.1 98.3 13 % of companies that have had some kind of security problem in the last twelve months(1) 18.1 17.5 19.6 23.4 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 17.4 16.6 19.4 23.4 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.6 0.6 0.3 0.8 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.6 0.7 0.3 0.8 14 % of companies carrying out automated data exchange 39.9 32.4 59.7 65.7 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 16.1 11.1 23.0 28.7 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 57.5 54.2 63.6 53.1 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 48.9 46.9 51.4 55.6 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 40.5 32.0 53.8 48.7 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 69.6 72.4 66.5 58.0 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 25.2 23.6 27.4 28.5 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 73.2 69.9 79.7 67.7 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 62.1 52.1 77.5 73.1 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 16.9 15.5 19.1 32.9 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 45.1 51.8 32.1 27.2 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 47.3 40.3 60.6 67.9 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 59.8 64.7 50.4 45.7 15.4 % of companies which regularly shared with their customers: Shipment status (5) 43.0 35.8 55.4 70.4 16.1 % of companies which used for information exchange: Website (5) 91.8 96.9 81.1 80.8 16.2 % of companies which used for information exchange: Automated data exchange (5) 42.8 38.8 47.5 67.5 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 26.3 24.8 29.4 39.0 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 29.2 28.4 31.6 30.3 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 31.1 32.0 27.3 39.0 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 14.2 13.3 16.3 18.5 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 22.1 19.6 27.8 38.9 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 28.1 25.5 35.7 31.1 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 16.1 11.1 27.2 54.0 19 % of companies that had some type of computer application for managing client information (CRM tools) 31.5 24.1 51.6 56.1 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 31.5 24.1 51.6 56.1 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 23.4 16.6 41.6 49.6 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 1.4 1.3 1.5 5.3 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 11.8 0.0 32.2 35.0 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 11.9 0.0 33.6 33.2 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 43.0 45.5 40.6 33.2 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 39.5 42.8 33.6 33.2 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 20.4 0.0 67.8 33.2 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 63.8 57.2 72.9 82.4 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 10.9 7.8 17.8 33.0 21.2 ICT training in 2008: % employees who received ICT training (7) 18.1 38.7 22.6 11.9 3.4. Food and beverage services (CNAE 56) 1.1 % of companies that had computers 90.7 89.9 99.2 97.8 1.2 % of companiess that had Local Area Network (LAN) 57.1 54.5 83.2 89.4 1.3 % of companies that had wireless Local Area Network 25.3 23.3 45.1 53.5 1.4 % of companiess that had an Internet connection 82.9 81.5 97.6 97.8 1.5 % companies that had Mobile telephony 69.6 67.7 87.7 98.1 1.6 % of companies that had other technologies (GPS, TPV, etc.) 56.9 57.6 48.9 46.9 1.7 % of of companies that had email 79.1 77.4 96.8 97.8 2.1 % personnel that uses computers at least once a week 31.0 34.3 33.7 25.7 2.2 % personnel that uses Internet-connected computers at least once a week 21.0 20.6 22.0 20.9 3.1 % companies that had website for Internal use (Intranet) 11.2 10.3 17.5 39.5 4.1 % companies that had an Extranet 5.5 5.2 6.7 19.9 5.1 % of companies that used open-source operating systems (LINUX) 3.5 3.0 5.7 21.8 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 3.2 2.2 9.6 40.0 6.2 % of companies with staff undertaking specific ICT functions 11.4 10.4 17.8 47.4 7.1 % of companies with Internet access: via a traditional modem(1) 9.1 8.8 13.2 7.9 7.2 % of companies with Internet access: via RDSI(1) 12.4 11.5 20.2 19.4 7.3 % of companies with Internet access: via Broadband(1) 95.1 94.8 97.9 99.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 93.9 93.6 96.7 95.6 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 4.2 3.5 8.8 20.2 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 19.9 18.4 29.1 54.9 9 % of companies that interacted with P.A.s via Internet(1) 40.2 37.8 57.7 84.3 9.1 % Reason for interaction: Obtaining information(1) 34.6 32.0 52.9 79.5 9.2 % Reason for interaction: Obtaining forms, ...(1) 34.8 32.4 51.7 80.4 9.3 % Reason for interaction: Return completed forms(1) 25.6 23.4 40.2 74.5 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 24.7 22.7 38.3 60.6 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 4.5 4.4 3.3 15.0 10 % of companies with an Internet connection and website/page(1) 56.5 56.4 52.9 84.7 10.1 % of companies with an Internet connection and website for: Company introduction(2) 93.2 92.9 96.8 91.6 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 38.6 37.3 48.7 51.7 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 62.8 63.0 68.1 34.5 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 2.5 1.9 9.1 1.2 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 18.1 18.1 21.4 8.2 10.6 % of companies with an Internet connection and website for: Online payment(2) 2.9 2.6 7.1 0.0 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 2.8 2.1 10.5 0.0 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 2.6 2.0 8.4 1.1 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 23.5 21.2 38.3 61.2 11 % of companies which used a digital signature in correspondence sent by the company (1) 27.3 25.0 44.6 64.9 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 16.2 17.6 10.3 8.8 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 86.8 84.6 96.4 98.6 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 94.3 94.0 96.7 98.6 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 72.4 71.3 82.4 81.4 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 42.4 40.6 56.9 65.2 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 55.5 54.0 67.0 81.5 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 59.7 58.1 72.9 83.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 9.0 8.9 9.0 19.2 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 8.2 8.0 8.6 19.2 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.2 1.2 1.0 0.0 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.4 0.2 2.0 0.0 14 % of companies carrying out automated data exchange 20.7 19.2 37.7 34.5 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 21.3 19.0 32.3 44.2 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 39.5 36.3 54.2 70.4 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 11.5 11.9 9.3 8.5 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 12.5 11.7 16.4 19.3 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 59.8 60.0 58.4 64.3 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 30.3 28.0 41.7 47.3 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 67.1 67.1 63.8 88.8 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 44.1 43.1 45.1 77.1 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 6.6 5.2 20.7 17.9 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 54.7 48.0 72.9 69.6 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 78.1 81.0 67.7 90.0 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 22.3 25.2 10.5 42.2 15.4 % of companies which regularly shared with their customers: Shipment status (5) 16.3 13.6 18.6 58.6 16.1 % of companies which used for information exchange: Website (5) 69.4 77.3 44.3 73.7 16.2 % of companies which used for information exchange: Automated data exchange (5) 54.0 50.2 65.9 52.5 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 12.1 10.9 23.8 29.6 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 12.6 11.5 22.1 31.4 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 12.8 11.6 23.9 28.7 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 9.6 8.7 19.2 19.1 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 14.3 12.4 33.8 35.3 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 13.0 11.9 24.4 26.5 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 5.4 4.6 10.4 36.0 19 % of companies that had some type of computer application for managing client information (CRM tools) 8.5 7.7 15.6 25.8 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 8.5 7.7 15.6 25.8 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 7.1 6.4 13.9 22.0 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 1.7 1.7 1.6 2.9 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 47.0 51.0 0.0 33.3 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 42.4 44.4 9.5 66.7 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 23.8 25.5 0.0 33.3 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 23.8 25.5 0.0 33.3 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 44.3 43.1 63.1 33.3 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 14.0 13.3 27.4 0.0 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 4.3 3.8 8.5 15.1 21.2 ICT training in 2008: % employees who received ICT training (7) 20.7 30.3 20.3 18.5 3.5. Information and communications (CNAE 58-63) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 97.5 96.8 99.3 100.0 1.3 % of companies that had wireless Local Area Network 60.3 57.1 69.6 71.6 1.4 % of companiess that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % companies that had Mobile telephony 93.6 92.0 98.1 99.5 1.6 % of companies that had other technologies (GPS, TPV, etc.) 29.6 30.0 28.7 27.9 1.7 % of of companies that had email 100.0 100.0 100.0 100.0 2.1 % personnel that uses computers at least once a week 96.4 94.4 97.4 96.6 2.2 % personnel that uses Internet-connected computers at least once a week 93.3 91.8 94.2 93.5 3.1 % companies that had website for Internal use (Intranet) 57.3 49.8 77.9 89.0 4.1 % companies that had an Extranet 44.3 38.9 54.8 84.4 5.1 % of companies that used open-source operating systems (LINUX) 38.3 33.7 49.9 61.1 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 49.8 42.4 68.6 87.2 6.2 % of companies with staff undertaking specific ICT functions 61.5 54.2 80.8 94.0 7.1 % of companies with Internet access: via a traditional modem(1) 5.4 5.3 4.0 11.5 7.2 % of companies with Internet access: via RDSI(1) 19.2 18.9 17.2 32.4 7.3 % of companies with Internet access: via Broadband(1) 100.0 100.0 99.8 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 93.5 95.0 91.1 81.6 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 31.5 24.4 46.4 80.3 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 63.7 59.4 74.9 84.8 9 % of companies that interacted with P.A.s via Internet(1) 81.7 78.8 88.9 98.1 9.1 % Reason for interaction: Obtaining information(1) 77.3 74.0 84.7 97.1 9.2 % Reason for interaction: Obtaining forms, ...(1) 75.1 71.4 84.0 96.5 9.3 % Reason for interaction: Return completed forms(1) 56.4 47.7 80.3 94.2 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 57.3 51.4 71.3 90.3 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 15.7 12.1 24.0 36.4 10 % of companies with an Internet connection and website/page(1) 87.7 86.3 92.3 90.2 10.1 % of companies with an Internet connection and website for: Company introduction(2) 95.4 94.7 97.2 98.3 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 66.1 63.2 73.5 78.3 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 67.7 68.0 68.0 61.4 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 8.0 6.8 9.2 19.7 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 17.0 15.8 18.8 27.4 10.6 % of companies with an Internet connection and website for: Online payment(2) 9.7 8.6 11.7 17.5 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 7.5 6.5 7.4 22.1 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 11.4 9.2 15.8 24.3 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 38.2 31.1 54.8 74.1 11 % of companies which used a digital signature in correspondence sent by the company (1) 65.7 60.5 78.9 92.8 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 24.1 21.4 22.0 57.3 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 94.5 93.3 97.0 98.3 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 98.2 97.7 99.7 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 92.9 91.0 98.7 98.4 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 78.0 74.2 88.1 95.4 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 90.1 87.4 98.0 99.0 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 91.0 88.9 96.9 100.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 18.3 16.8 23.0 23.1 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 17.5 15.9 22.5 23.1 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 2.4 3.0 0.8 0.5 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.7 0.9 0.0 1.0 14 % of companies carrying out automated data exchange 48.0 43.7 56.7 78.6 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 24.5 29.1 13.9 15.0 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 41.8 44.7 35.2 36.7 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 14.6 15.6 11.2 16.4 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 28.9 28.5 28.7 32.0 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 52.3 54.2 47.2 50.6 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 37.0 38.9 30.3 39.7 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 84.0 82.2 86.3 92.2 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 66.2 58.5 81.6 86.9 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 15.9 11.9 23.7 45.7 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 43.6 38.5 43.6 63.1 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 89.5 93.7 82.2 87.7 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 32.0 23.9 36.5 54.3 15.4 % of companies which regularly shared with their customers: Shipment status (5) 64.3 66.4 55.3 74.5 16.1 % of companies which used for information exchange: Website (5) 87.0 86.4 86.4 90.8 16.2 % of companies which used for information exchange: Automated data exchange (5) 53.8 49.2 50.4 78.9 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 20.8 18.5 26.2 33.5 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 41.8 38.9 50.0 52.6 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 34.4 32.2 40.3 44.3 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 25.9 23.4 32.9 35.5 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 23.0 21.0 24.4 47.2 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 41.8 37.8 53.5 54.5 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 35.6 27.1 57.8 76.2 19 % of companies that had some type of computer application for managing client information (CRM tools) 43.7 37.9 56.8 79.3 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 43.7 37.9 56.8 79.3 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 34.0 28.8 48.3 56.3 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 7.5 7.9 4.1 14.9 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 31.3 31.6 0.0 62.2 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 25.7 29.6 4.9 16.6 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 25.8 21.5 31.0 54.0 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 33.4 34.5 4.9 55.2 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 18.3 19.9 13.9 9.7 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 81.7 88.9 58.0 49.5 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 39.5 34.9 50.8 64.6 21.2 ICT training in 2008: % employees who received ICT training (7) 43.7 48.1 48.0 41.8 3.6. Real estate activities (CNAE 68) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 90.3 89.7 92.9 100.0 1.3 % of companies that had wireless Local Area Network 38.5 37.9 41.0 49.0 1.4 % of companiess that had an Internet connection 98.1 97.8 100.0 100.0 1.5 % companies that had Mobile telephony 93.3 93.9 87.3 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 22.1 20.5 31.5 34.7 1.7 % of of companies that had email 97.2 96.8 100.0 100.0 2.1 % personnel that uses computers at least once a week 64.1 81.7 57.5 49.5 2.2 % personnel that uses Internet-connected computers at least once a week 59.9 77.8 55.3 43.4 3.1 % companies that had website for Internal use (Intranet) 42.8 39.6 56.2 96.9 4.1 % companies that had an Extranet 20.8 18.7 30.2 52.9 5.1 % of companies that used open-source operating systems (LINUX) 16.5 16.1 16.4 32.1 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 17.2 14.5 30.2 55.5 6.2 % of companies with staff undertaking specific ICT functions 35.4 32.8 50.7 55.2 7.1 % of companies with Internet access: via a traditional modem(1) 5.3 4.6 9.8 7.3 7.2 % of companies with Internet access: via RDSI(1) 17.2 17.1 14.4 36.5 7.3 % of companies with Internet access: via Broadband(1) 89.9 88.2 100.0 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 86.8 85.1 96.7 100.0 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 12.1 9.5 25.9 39.7 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 42.0 40.3 49.5 63.8 9 % of companies that interacted with P.A.s via Internet(1) 82.3 80.5 92.1 100.0 9.1 % Reason for interaction: Obtaining information(1) 81.1 79.7 88.7 95.9 9.2 % Reason for interaction: Obtaining forms, ...(1) 79.9 78.7 84.9 100.0 9.3 % Reason for interaction: Return completed forms(1) 66.5 64.9 71.9 96.9 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 63.0 61.2 69.8 93.8 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 7.6 6.8 10.8 22.8 10 % of companies with an Internet connection and website/page(1) 72.2 70.9 76.9 95.9 10.1 % of companies with an Internet connection and website for: Company introduction(2) 80.0 78.1 88.6 100.0 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 55.7 52.2 74.4 74.3 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 72.8 73.8 68.5 61.5 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 8.4 7.3 14.4 11.9 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 8.6 8.8 7.8 7.6 10.6 % of companies with an Internet connection and website for: Online payment(2) 2.3 2.3 0.7 10.8 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 6.2 5.3 11.4 10.8 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 4.7 3.6 11.2 6.5 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 24.4 18.9 49.1 75.2 11 % of companies which used a digital signature in correspondence sent by the company (1) 69.4 67.2 80.7 92.8 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 7.5 5.9 14.3 19.0 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 97.6 98.4 92.9 100.0 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 98.7 98.6 98.6 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 87.9 87.8 90.4 79.4 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 65.3 63.4 78.7 64.1 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 87.9 87.6 88.0 100.0 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 88.8 87.7 94.4 100.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 13.9 13.2 15.5 31.6 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 13.7 13.2 14.9 27.4 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.2 0.0 0.6 4.2 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.1 0.0 0.0 5.1 14 % of companies carrying out automated data exchange 41.6 38.7 56.9 72.7 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 13.3 9.4 29.9 25.6 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 34.7 33.7 45.1 12.8 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 10.8 9.6 18.2 4.3 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 13.5 8.4 34.9 29.2 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 54.6 57.0 49.3 25.6 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 23.9 25.2 20.5 10.0 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 72.1 69.9 84.0 65.9 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 72.7 71.5 79.7 68.0 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 8.1 7.4 11.7 16.6 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 14.8 11.5 24.3 37.5 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 79.5 75.0 100.0 81.3 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 24.5 27.8 5.9 37.5 15.4 % of companies which regularly shared with their customers: Shipment status (5) 60.0 61.4 52.4 62.5 16.1 % of companies which used for information exchange: Website (5) 87.2 86.3 88.3 100.0 16.2 % of companies which used for information exchange: Automated data exchange (5) 50.4 44.0 76.8 62.5 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 10.2 8.6 18.4 26.4 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 22.9 21.5 28.4 46.6 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 20.6 20.6 19.9 23.3 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 8.2 8.1 8.7 12.4 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 8.3 6.4 16.5 35.2 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 27.8 27.8 24.5 46.6 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 14.2 12.5 22.4 40.9 19 % of companies that had some type of computer application for managing client information (CRM tools) 33.9 34.8 26.7 41.5 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 33.9 34.8 26.7 41.5 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 20.0 18.8 26.1 33.2 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 3.0 3.2 0.0 12.4 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 2.2 0.0 . 25.0 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 2.2 0.0 . 25.0 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 2.2 0.0 . 25.0 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 4.5 0.0 . 50.0 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 66.2 72.7 . 0.0 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 54.6 55.0 . 50.0 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 19.0 16.9 28.9 49.5 21.2 ICT training in 2008: % employees who received ICT training (7) 42.0 69.6 30.7 39.0 3.7. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) 1.1 % of companies that had computers 99.8 99.8 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 95.1 94.6 98.1 99.5 1.3 % of companies that had wireless Local Area Network 41.8 39.7 52.8 66.3 1.4 % of companiess that had an Internet connection 99.7 99.8 99.3 100.0 1.5 % companies that had Mobile telephony 90.3 89.5 96.5 92.8 1.6 % of companies that had other technologies (GPS, TPV, etc.) 23.8 22.6 31.1 31.4 1.7 % of of companies that had email 99.7 99.8 99.3 100.0 2.1 % personnel that uses computers at least once a week 89.4 91.6 92.5 84.6 2.2 % personnel that uses Internet-connected computers at least once a week 83.6 87.2 85.8 78.1 3.1 % companies that had website for Internal use (Intranet) 39.4 34.7 67.1 90.6 4.1 % companies that had an Extranet 27.9 24.9 44.4 64.9 5.1 % of companies that used open-source operating systems (LINUX) 16.3 13.8 31.1 40.7 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 26.3 22.1 51.2 69.0 6.2 % of companies with staff undertaking specific ICT functions 36.1 31.0 67.3 83.5 7.1 % of companies with Internet access: via a traditional modem(1) 5.6 5.5 5.9 7.5 7.2 % of companies with Internet access: via RDSI(1) 21.0 21.3 16.9 26.5 7.3 % of companies with Internet access: via Broadband(1) 98.5 98.4 98.8 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 93.1 94.1 87.8 79.0 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 16.2 12.3 37.1 65.9 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 46.1 42.5 68.5 78.5 9 % of companies that interacted with P.A.s via Internet(1) 83.6 82.7 88.8 93.3 9.1 % Reason for interaction: Obtaining information(1) 78.6 77.6 83.8 90.5 9.2 % Reason for interaction: Obtaining forms, ...(1) 78.1 77.1 85.2 84.0 9.3 % Reason for interaction: Return completed forms(1) 69.4 68.1 77.5 80.0 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 61.8 59.7 74.3 80.4 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 11.8 10.5 18.0 31.5 10 % of companies with an Internet connection and website/page(1) 73.2 70.9 86.6 93.9 10.1 % of companies with an Internet connection and website for: Company introduction(2) 92.5 91.8 95.8 98.9 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 58.4 56.3 71.1 65.9 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 45.6 45.8 44.8 44.4 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 6.1 5.9 7.2 6.7 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 9.4 10.0 6.0 7.0 10.6 % of companies with an Internet connection and website for: Online payment(2) 5.9 6.2 3.9 5.0 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 7.9 8.0 7.5 6.9 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 4.9 4.4 6.1 14.6 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 36.4 32.4 54.6 72.7 11 % of companies which used a digital signature in correspondence sent by the company (1) 72.8 72.1 76.0 83.9 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 24.5 24.2 23.9 37.2 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 94.3 93.9 97.1 93.6 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 98.5 98.4 98.8 99.5 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 91.5 90.5 98.0 98.4 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 70.3 69.8 70.8 88.7 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 87.9 87.1 93.1 97.6 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 90.1 89.1 96.0 99.5 13 % of companies that have had some kind of security problem in the last twelve months(1) 14.0 12.7 22.9 23.6 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 13.5 12.1 22.8 22.6 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.1 1.1 0.8 1.9 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.3 0.4 0.0 1.0 14 % of companies carrying out automated data exchange 46.4 44.8 55.7 66.8 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 14.6 14.3 16.0 15.9 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 30.4 28.6 41.0 32.1 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 8.9 9.0 9.1 5.5 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 20.2 18.6 28.9 26.5 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 40.1 38.8 50.0 36.1 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 26.2 24.2 37.2 31.7 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 79.6 78.2 86.8 88.3 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 79.1 78.9 77.6 89.4 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 11.7 10.7 16.6 25.5 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 40.8 40.4 42.6 41.9 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 62.0 58.4 76.5 75.2 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 45.7 46.0 45.9 39.7 15.4 % of companies which regularly shared with their customers: Shipment status (5) 61.6 60.4 68.3 61.1 16.1 % of companies which used for information exchange: Website (5) 93.7 94.5 91.9 87.3 16.2 % of companies which used for information exchange: Automated data exchange (5) 38.3 34.7 54.7 46.5 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 11.7 10.8 18.0 15.5 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 28.8 26.8 40.8 46.5 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 28.7 28.7 27.6 35.6 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 17.1 16.8 18.7 21.3 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 13.7 12.4 21.2 24.8 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 28.0 25.8 41.1 50.8 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 17.8 13.8 41.4 56.3 19 % of companies that had some type of computer application for managing client information (CRM tools) 31.6 29.9 42.8 46.9 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 31.6 29.9 42.8 46.9 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 19.7 17.7 32.0 36.4 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 2.3 1.9 4.3 9.3 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 16.2 20.9 0.0 15.5 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 23.2 29.6 8.8 5.2 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 16.8 20.9 5.1 10.8 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 22.3 20.9 30.1 15.5 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 38.6 53.4 0.0 10.8 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 68.2 66.7 61.1 95.3 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 23.6 20.5 40.6 59.3 21.2 ICT training in 2008: % employees who received ICT training (7) 36.7 48.7 33.5 33.4 3.8. Administrative office activities and auxiliary services (incl. travel agencies) (CNAE 77-82) 1.1 % of companies that had computers 98.4 98.2 98.4 100.0 1.2 % of companiess that had Local Area Network (LAN) 72.8 67.6 86.3 96.1 1.3 % of companies that had wireless Local Area Network 26.0 23.2 32.9 40.3 1.4 % of companiess that had an Internet connection 95.9 95.7 95.6 99.6 1.5 % companies that had Mobile telephony 91.2 90.5 92.1 97.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 24.1 24.9 22.2 19.5 1.7 % of of companies that had email 95.4 95.0 95.6 99.6 2.1 % personnel that uses computers at least once a week 35.3 41.2 32.4 34.8 2.2 % personnel that uses Internet-connected computers at least once a week 31.3 36.2 29.1 30.8 3.1 % companies that had website for Internal use (Intranet) 24.3 21.0 26.5 60.9 4.1 % companies that had an Extranet 15.4 12.8 19.0 37.5 5.1 % of companies that used open-source operating systems (LINUX) 9.0 8.5 9.0 15.5 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 15.0 12.3 19.6 35.4 6.2 % of companies with staff undertaking specific ICT functions 20.8 17.7 27.2 39.9 7.1 % of companies with Internet access: via a traditional modem(1) 6.6 7.0 5.5 5.7 7.2 % of companies with Internet access: via RDSI(1) 13.7 14.3 9.4 19.4 7.3 % of companies with Internet access: via Broadband(1) 95.9 94.8 98.9 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 92.9 91.9 95.4 97.2 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 8.2 5.6 13.7 24.1 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 36.1 34.8 36.1 52.1 9 % of companies that interacted with P.A.s via Internet(1) 58.9 50.8 79.3 96.1 9.1 % Reason for interaction: Obtaining information(1) 54.0 45.9 74.2 91.6 9.2 % Reason for interaction: Obtaining forms, ...(1) 54.1 46.8 71.5 90.6 9.3 % Reason for interaction: Return completed forms(1) 41.8 34.4 58.8 80.4 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 39.5 32.8 54.7 75.0 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 6.5 4.5 10.1 20.4 10 % of companies with an Internet connection and website/page(1) 55.5 49.9 67.6 87.0 10.1 % of companies with an Internet connection and website for: Company introduction(2) 88.1 85.0 94.1 95.9 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 51.9 49.9 54.3 59.6 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 47.7 50.5 44.0 36.2 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 7.0 7.0 6.4 8.0 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 12.7 14.2 10.1 7.8 10.6 % of companies with an Internet connection and website for: Online payment(2) 6.8 8.4 2.9 5.2 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 6.5 6.3 6.9 6.1 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 7.4 6.7 9.3 7.9 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 34.5 29.2 43.0 52.7 11 % of companies which used a digital signature in correspondence sent by the company (1) 47.9 40.2 66.6 85.5 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 17.9 19.2 15.4 16.4 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 92.4 89.6 97.0 98.3 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 97.0 96.7 97.8 99.2 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 74.8 72.2 81.5 87.2 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 55.4 53.2 60.2 68.9 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 62.1 56.7 75.4 87.9 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 71.6 68.6 78.3 87.4 13 % of companies that have had some kind of security problem in the last twelve months(1) 13.3 13.0 12.6 18.9 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 12.5 12.6 10.6 17.6 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.6 1.6 1.9 1.2 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.9 0.4 2.5 1.8 14 % of companies carrying out automated data exchange 28.8 25.5 36.6 47.0 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 20.0 24.0 12.1 11.8 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 35.5 35.3 35.4 36.7 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 15.5 18.4 9.5 10.5 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 21.4 18.5 25.5 32.2 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 53.3 59.4 40.3 43.3 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 27.5 29.7 22.5 25.2 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 77.1 73.7 83.9 84.1 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 62.6 54.0 77.1 85.7 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 9.0 8.1 11.7 12.1 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 53.9 54.4 54.2 49.0 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 76.3 78.8 68.5 79.7 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 53.5 57.1 45.1 50.1 15.4 % of companies which regularly shared with their customers: Shipment status (5) 48.8 41.6 63.0 66.2 16.1 % of companies which used for information exchange: Website (5) 90.9 95.0 79.4 92.7 16.2 % of companies which used for information exchange: Automated data exchange (5) 42.1 36.9 48.6 67.0 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 16.1 13.7 23.6 23.1 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 22.9 19.7 30.6 38.6 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 26.4 25.6 28.8 28.0 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 20.6 18.9 27.1 21.4 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 17.0 14.0 26.1 26.4 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 25.7 23.2 32.4 37.7 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 10.9 7.9 16.9 31.5 19 % of companies that had some type of computer application for managing client information (CRM tools) 17.2 13.7 26.6 32.4 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 17.2 13.7 26.6 32.4 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 12.8 10.5 18.0 24.2 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 2.3 1.9 2.6 7.0 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 43.6 50.3 40.9 22.5 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 7.4 5.7 0.0 22.9 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 25.7 37.8 3.7 9.8 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 7.6 5.7 0.0 24.4 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 31.1 34.3 38.4 10.5 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 43.4 33.6 54.2 65.3 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 10.7 8.8 14.5 23.1 21.2 ICT training in 2008: % employees who received ICT training (7) 17.3 45.1 24.7 14.8 3.8.1. Travel agencies, tour operator services (CNAE 79) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had Local Area Network (LAN) 98.8 98.6 100.0 100.0 1.3 % of companies that had wireless Local Area Network 45.5 44.3 53.4 47.9 1.4 % of companiess that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % companies that had Mobile telephony 94.4 93.5 100.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 51.8 52.2 56.0 22.3 1.7 % of of companies that had email 98.7 98.5 100.0 100.0 2.1 % personnel that uses computers at least once a week 98.0 96.0 96.9 99.7 2.2 % personnel that uses Internet-connected computers at least once a week 97.3 95.2 95.8 99.2 3.1 % companies that had website for Internal use (Intranet) 50.0 45.8 70.3 93.6 4.1 % companies that had an Extranet 39.5 35.6 60.4 72.3 5.1 % of companies that used open-source operating systems (LINUX) 26.4 25.0 35.9 27.7 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 24.0 17.6 58.4 71.3 6.2 % of companies with staff undertaking specific ICT functions 36.4 29.9 71.0 88.3 7.1 % of companies with Internet access: via a traditional modem(1) 5.2 6.1 0.0 0.0 7.2 % of companies with Internet access: via RDSI(1) 16.1 16.7 13.3 10.6 7.3 % of companies with Internet access: via Broadband(1) 100.0 100.0 100.0 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 94.0 94.3 93.3 88.3 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 22.0 18.6 38.1 55.3 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 52.0 49.0 69.4 70.2 9 % of companies that interacted with P.A.s via Internet(1) 66.1 63.1 79.7 100.0 9.1 % Reason for interaction: Obtaining information(1) 59.6 56.5 72.3 100.0 9.2 % Reason for interaction: Obtaining forms, ...(1) 56.9 53.6 71.8 94.7 9.3 % Reason for interaction: Return completed forms(1) 47.2 41.5 76.2 100.0 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 44.8 39.6 72.9 83.0 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 11.5 10.6 11.5 37.2 10 % of companies with an Internet connection and website/page(1) 91.1 91.3 87.2 100.0 10.1 % of companies with an Internet connection and website for: Company introduction(2) 92.5 91.7 96.4 100.0 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 73.6 71.9 82.5 88.3 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 81.9 79.8 96.0 89.4 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 26.7 23.8 42.2 50.0 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 41.2 35.6 72.5 83.0 10.6 % of companies with an Internet connection and website for: Online payment(2) 33.4 32.8 32.4 54.3 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 28.9 25.2 51.5 50.0 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 14.3 10.4 39.1 31.9 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 20.7 15.3 50.7 59.6 11 % of companies which used a digital signature in correspondence sent by the company (1) 48.4 43.7 72.9 88.3 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 27.9 27.9 29.4 24.1 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 88.8 87.0 95.2 94.0 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 98.9 98.7 100.0 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 93.9 92.8 100.0 100.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 73.5 71.6 83.6 87.2 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 89.9 88.5 98.1 100.0 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1) 90.8 89.7 96.3 100.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 17.8 18.1 19.0 5.3 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 16.7 17.3 14.7 5.3 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.3 0.0 2.2 0.0 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 1.8 1.5 4.3 0.0 14 % of companies carrying out automated data exchange 58.7 54.2 82.0 94.7 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 43.7 45.5 34.6 47.2 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 63.9 63.6 62.2 75.3 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 30.0 28.2 35.8 40.5 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 25.4 19.0 42.1 75.3 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 73.3 76.5 57.5 75.3 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 45.9 46.9 38.0 58.4 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 81.4 80.8 80.5 94.4 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 50.9 43.1 78.1 87.6 15 % of companies which shared information electronically with their supply-chain suppliers or customers: 20.9 16.6 41.7 66.0 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5) 59.3 67.2 40.2 50.0 15.2 % of companies which regularly shared with their suppliers: Shipment status (5) 77.7 81.2 69.0 74.2 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5) 42.8 38.9 47.4 59.7 15.4 % of companies which regularly shared with their customers: Shipment status (5) 59.8 58.1 56.3 82.3 16.1 % of companies which used for information exchange: Website (5) 93.6 97.8 79.0 100.0 16.2 % of companies which used for information exchange: Automated data exchange (5) 61.8 54.3 81.7 66.1 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 24.6 21.4 37.1 67.0 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 44.5 42.3 55.0 67.0 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management 40.0 36.3 63.0 56.4 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 27.9 24.0 47.4 62.8 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 24.7 22.6 30.0 67.0 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 44.0 42.0 53.0 66.0 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 24.5 21.5 35.7 68.1 19 % of companies that had some type of computer application for managing client information (CRM tools) 36.9 34.7 47.0 62.8 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 36.9 34.7 47.0 62.8 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 31.7 29.8 37.3 62.8 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 1.0 0.5 3.5 5.3 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 0.0 0.0 0.0 0.0 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 0.0 0.0 0.0 0.0 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 0.0 0.0 0.0 0.0 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 0.0 0.0 0.0 0.0 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 41.6 100.0 0.0 0.0 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 58.4 0.0 100.0 100.0 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 22.4 19.7 31.7 67.0 21.2 ICT training in 2008: % employees who received ICT training (7) 39.1 34.5 45.8 38.7 Notes: .Data protected by statistical secrecy 1) (1) Percentage over the total companies with an Internet connection (2) Percentage over total companies with an Internet connection and website (3) Percentage of total companies that used a digital signature in correspondence sent by the company (4) Percentage of total companies that used automated data exchange (5) Percentage of total companies that share information electronically with supply-chain customers/providers (6) Percentage of total companies that use RFID technologies (7) Percentage of company personnel that undertook ICT training Source: National Statistics Institute