Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies National results ICT use variables (as of January 2009). Results from the corporate sector financial (CNAE sector by activity group, main variables and company size. Units: percentages Total From 10 to 49 years old From 50 to 249 years old 250 and over 1. Financial (CNAE 6419+6492+651+652+6612+6619) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had a Local Area Network (LAN) 99.9 99.7 100.0 100.0 1.3 % of companies that had a wireless Local Area Network 41.1 29.0 47.5 59.3 1.4 % of companiess that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % companies that had Mobile telephony 98.4 100.0 94.9 99.2 1.6 % of companies that had other technologies (GPS, TPV, etc.) 32.2 17.1 38.9 56.2 1.7 % of of companies that had email 100.0 100.0 100.0 100.0 2.1 % personnel that uses computers at least once a week 99.0 99.2 97.1 99.2 2.2 % personnel that uses Internet-connected computers at least once a week 90.9 96.1 88.6 90.9 3.1 % companies that had web page of Internal use (Intranet) 84.7 74.8 90.2 99.3 4.1 % companies that had an Extranet 63.0 51.5 67.3 82.0 5.1 % of companies that used open-source operating systems (LINUX) 36.2 25.6 36.3 58.6 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 45.5 38.0 38.8 69.5 6.2 % of companies with staff undertaking specific ICT functions 76.1 60.9 85.5 97.3 7.1 % of companies with Internet access: via a traditional modem(1) 2.1 1.2 1.6 4.4 7.2 % of companies with Internet access: via RDSI(1) 22.9 23.4 17.9 27.6 7.3 % of companies with Internet access: via Broadband(1) 99.7 99.4 100.0 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 85.5 82.5 89.3 87.2 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 46.3 25.1 59.6 75.8 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 62.7 47.2 72.1 84.4 9 % of companies that interacted with P.A.s online in 2008(1) 91.4 84.8 97.2 98.6 9.1 % Reason for interaction: Obtaining information(1) 84.7 71.2 97.2 98.6 9.2 % Reason for interaction: Obtaining forms, ...(1) 87.2 80.2 92.5 95.8 9.3 % Reason for interaction: Return completed forms(1) 81.3 71.4 90.3 91.6 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 80.3 75.5 81.4 89.4 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 6.0 3.7 4.2 12.8 10 % of companies with an Internet connection and website/page(1) 90.8 85.3 94.0 98.5 10.1 % of companies with an Internet connection and website for: Company introduction(2) 99.8 100.0 99.4 100.0 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 86.5 84.5 84.3 92.6 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 77.2 66.9 76.5 97.0 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 20.3 12.4 18.6 36.7 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 37.1 27.4 33.0 59.5 10.6 % of companies with an Internet connection and website for: Online payment(2) 27.6 13.9 20.7 60.5 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 20.2 8.1 18.8 43.8 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 26.1 17.7 29.7 37.6 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 45.6 30.8 48.3 69.9 11 % of companies which used a digital signature in correspondence sent by the company (1) 87.9 81.8 93.0 95.0 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 29.6 19.2 26.3 52.4 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 90.7 87.0 91.7 96.2 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 99.8 100.0 99.2 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 99.5 99.4 99.4 100.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 92.6 90.4 91.0 99.3 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 99.5 99.7 99.4 99.4 12.5 % of companies with an Internet conection using the following I.T. security services: Other authentication mechanisms (1) 99.9 99.7 100.0 100.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 19.7 11.0 16.8 41.6 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 15.1 11.0 15.2 23.8 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.8 0.0 0.5 2.8 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 7.8 0.0 3.4 29.7 14 % of companies carrying out automated data exchange 81.8 73.3 85.8 95.2 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 28.1 15.8 23.6 52.9 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 33.0 30.0 17.9 53.9 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 36.7 25.0 36.7 55.7 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 20.1 12.5 16.1 36.8 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 43.0 34.3 34.4 66.4 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 21.5 11.9 17.5 41.3 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 84.4 80.2 87.3 88.3 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 85.2 87.7 73.9 93.2 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 21.0 8.6 30.0 36.5 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 48.5 38.8 53.5 63.1 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: A production management 43.2 39.5 41.7 52.7 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 27.7 19.2 29.9 43.3 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 26.9 21.7 27.7 37.1 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 48.3 44.2 45.8 59.8 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 31.9 10.5 49.1 57.0 19 % of companies that had some type of computer application for managing client information (CRM tools) 68.6 55.4 73.9 90.2 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 68.6 55.4 73.9 90.2 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 55.7 42.4 51.2 89.5 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 8.2 5.4 8.1 14.4 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 2.4 0.0 0.0 5.9 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 0.0 0.0 0.0 0.0 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 4.6 0.0 0.0 11.3 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 4.6 0.0 0.0 11.3 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 19.6 0.0 6.7 44.0 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 92.2 100.0 100.0 80.7 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 53.6 36.8 58.1 84.1 21.2 ICT training in 2008: % employees who received ICT training (7) 30.8 34.4 34.3 30.6 1.1. Other financial intermediation and other credit granting (CNAE 6419+6492) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had a Local Area Network (LAN) 100.0 100.0 100.0 100.0 1.3 % of companies that had a wireless Local Area Network 40.3 31.8 28.1 59.0 1.4 % of companiess that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % companies that had Mobile telephony 98.3 100.0 94.6 98.9 1.6 % of companies that had other technologies (GPS, TPV, etc.) 44.2 22.1 51.2 65.3 1.7 % of of companies that had email 100.0 100.0 100.0 100.0 2.1 % personnel that uses computers at least once a week 99.5 99.9 99.7 99.5 2.2 % personnel that uses Internet-connected computers at least once a week 91.3 93.8 91.3 91.2 3.1 % companies that had web page of Internal use (Intranet) 90.2 77.5 98.8 99.0 4.1 % companies that had an Extranet 60.9 50.0 56.0 77.1 5.1 % of companies that used open-source operating systems (LINUX) 37.1 23.2 31.1 57.6 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 50.4 56.0 20.8 64.9 6.2 % of companies with staff undertaking specific ICT functions 83.3 66.4 90.7 98.1 7.1 % of companies with Internet access: via a traditional modem(1) 2.7 2.3 0.0 5.1 7.2 % of companies with Internet access: via RDSI(1) 30.1 32.9 27.0 28.9 7.3 % of companies with Internet access: via Broadband(1) 99.7 99.3 100.0 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 83.9 82.1 82.1 87.3 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 51.9 26.6 66.4 71.4 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 75.7 66.1 77.9 85.5 9 % of companies that interacted with P.A.s online in 2008(1) 99.3 100.0 100.0 98.1 9.1 % Reason for interaction: Obtaining information(1) 89.8 76.5 100.0 98.1 9.2 % Reason for interaction: Obtaining forms, ...(1) 98.4 100.0 100.0 95.3 9.3 % Reason for interaction: Return completed forms(1) 92.9 87.5 98.6 95.3 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 91.7 94.4 92.0 88.2 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 7.0 3.0 5.6 12.7 10 % of companies with an Internet connection and website/page(1) 92.1 84.6 94.6 99.0 10.1 % of companies with an Internet connection and website for: Company introduction(2) 100.0 100.0 100.0 100.0 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 88.2 89.0 75.4 96.1 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 85.0 84.6 66.6 97.9 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 21.3 14.5 11.1 35.1 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 39.0 20.3 27.7 65.7 10.6 % of companies with an Internet connection and website for: Online payment(2) 39.3 7.5 35.4 74.1 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 23.4 1.8 17.5 49.2 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 31.6 23.8 28.0 41.9 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 58.1 41.5 59.5 73.8 11 % of companies which used a digital signature in correspondence sent by the company (1) 96.2 100.0 92.9 94.0 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 30.0 10.9 30.3 53.8 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 95.0 89.2 100.0 98.9 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 99.5 100.0 98.2 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 100.0 100.0 100.0 100.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 95.1 93.3 92.8 99.0 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 99.7 100.0 100.0 99.1 12.5 % of companies with an Internet conection using the following I.T. security services: Other authentication mechanisms (1) 100.0 100.0 100.0 100.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 30.0 21.7 13.6 51.5 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 21.3 21.7 11.1 28.0 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.6 0.0 0.0 1.8 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 16.1 0.0 7.8 41.1 14 % of companies carrying out automated data exchange 85.2 77.0 87.2 93.4 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 33.3 15.1 33.4 51.0 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 37.6 41.8 6.4 54.4 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 43.2 33.5 38.4 55.7 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 20.7 25.3 3.3 28.0 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 42.1 23.3 37.4 63.5 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 31.1 23.3 22.6 44.4 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 85.0 80.2 85.9 89.1 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 88.9 85.9 81.5 96.7 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 20.4 0.8 23.5 41.4 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 55.1 58.9 39.0 62.2 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: A production management 40.3 31.4 43.1 48.9 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 24.4 9.4 23.6 42.7 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 24.6 9.4 29.6 39.1 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 53.6 66.0 29.9 56.0 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 30.7 10.1 34.0 52.7 19 % of companies that had some type of computer application for managing client information (CRM tools) 67.2 44.5 72.1 90.4 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 67.2 44.5 72.1 90.4 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 57.9 35.9 48.6 90.4 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 14.2 13.5 11.9 16.8 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 2.9 0.0 0.0 7.0 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 0.0 0.0 0.0 0.0 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 5.4 0.0 0.0 13.4 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 2.9 0.0 0.0 7.0 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 23.4 0.0 10.4 52.0 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 90.7 100.0 100.0 77.2 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 61.1 39.8 64.3 83.9 21.2 ICT training in 2008: % employees who received ICT training (7) 29.5 31.6 48.5 29.1 1.2. Life insurance, insurance other than life insurance and reinsurance (CNAE 651+652) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companiess that had a Local Area Network (LAN) 100.0 100.0 100.0 100.0 1.3 % of companies that had a wireless Local Area Network 42.0 17.8 52.8 60.5 1.4 % of companiess that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % companies that had Mobile telephony 97.2 100.0 93.1 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 28.7 31.5 25.0 31.2 1.7 % of of companies that had email 100.0 100.0 100.0 100.0 2.1 % personnel that uses computers at least once a week 97.5 99.8 98.8 97.1 2.2 % personnel that uses Internet-connected computers at least once a week 88.8 97.7 87.6 88.7 3.1 % companies that had web page of Internal use (Intranet) 83.6 67.7 88.4 100.0 4.1 % companies that had an Extranet 69.3 43.1 78.1 94.5 5.1 % of companies that used open-source operating systems (LINUX) 44.0 30.8 45.7 61.7 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 53.5 34.6 55.0 80.5 6.2 % of companies with staff undertaking specific ICT functions 71.0 44.0 79.6 97.6 7.1 % of companies with Internet access: via a traditional modem(1) 1.7 0.0 4.0 0.0 7.2 % of companies with Internet access: via RDSI(1) 15.6 11.6 15.0 22.8 7.3 % of companies with Internet access: via Broadband(1) 100.0 100.0 100.0 100.0 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 84.3 67.7 97.3 86.4 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 54.4 36.9 51.9 86.4 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 59.6 40.0 65.1 80.3 9 % of companies that interacted with P.A.s online in 2008(1) 90.1 73.9 98.7 100.0 9.1 % Reason for interaction: Obtaining information(1) 83.0 54.0 98.7 100.0 9.2 % Reason for interaction: Obtaining forms, ...(1) 87.8 73.9 94.7 97.2 9.3 % Reason for interaction: Return completed forms(1) 84.1 73.9 94.7 80.9 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 80.9 66.1 87.6 91.9 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 8.3 12.9 2.9 11.0 10 % of companies with an Internet connection and website/page(1) 85.3 69.2 91.0 100.0 10.1 % of companies with an Internet connection and website for: Company introduction(2) 99.4 100.0 98.5 100.0 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 88.9 96.6 87.6 82.6 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 93.9 100.0 89.5 94.5 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 31.5 35.4 22.4 42.2 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 53.8 85.4 38.8 44.5 10.6 % of companies with an Internet connection and website for: Online payment(2) 22.0 43.2 6.4 24.9 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 22.0 14.6 21.8 30.4 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 35.1 45.5 33.0 27.2 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 39.4 28.7 33.3 61.2 11 % of companies which used a digital signature in correspondence sent by the company (1) 92.4 89.9 91.7 97.6 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 36.9 50.3 18.5 49.0 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 84.7 73.6 91.7 88.8 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 100.0 100.0 100.0 100.0 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 99.4 100.0 98.5 100.0 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 93.5 89.1 93.8 100.0 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 99.4 100.0 98.5 100.0 12.5 % of companies with an Internet conection using the following I.T. security services: Other authentication mechanisms (1) 100.0 100.0 100.0 100.0 13 % of companies that have had some kind of security problem in the last twelve months(1) 15.1 2.3 26.8 13.8 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 13.9 2.3 25.5 10.9 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 1.9 0.0 1.3 5.9 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.0 0.0 0.0 0.0 14 % of companies carrying out automated data exchange 94.1 94.6 90.4 100.0 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 27.0 23.8 11.1 58.1 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 28.8 28.4 16.4 49.8 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 38.1 29.5 33.4 58.7 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 23.0 7.4 17.3 55.7 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 40.1 31.2 28.9 72.1 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 12.9 3.3 11.1 30.2 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 92.0 100.0 86.7 88.7 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 76.0 74.9 72.3 83.8 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 25.7 13.2 36.9 24.9 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 55.2 34.6 68.3 63.6 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: A production management 41.1 19.4 47.4 63.6 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 37.5 29.2 40.7 44.5 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 31.5 33.0 28.9 33.8 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 54.4 43.1 56.8 67.8 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 42.7 3.1 62.2 69.2 19 % of companies that had some type of computer application for managing client information (CRM tools) 76.3 72.9 72.4 89.1 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 76.3 72.9 72.4 89.1 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 57.1 47.5 49.4 86.3 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 4.3 0.0 5.6 8.4 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 0.0 . 0.0 0.0 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 0.0 . 0.0 0.0 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 0.0 . 0.0 0.0 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 15.7 . 0.0 34.7 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 0.0 . 0.0 0.0 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 100.0 . 100.0 100.0 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 57.2 34.6 60.8 86.3 21.2 ICT training in 2008: % employees who received ICT training (7) 39.1 34.3 18.8 41.8 1.3. Intermediation Activities in operations involving values and other assets, other activities ancillary to financial services, except insurance and pension funds (CNAE 6612+6619) 1.1 % of companies that had computers 100.0 100.0 .. .. 1.2 % of companiess that had a Local Area Network (LAN) 99.4 99.3 .. .. 1.3 % of companies that had a wireless Local Area Network 41.7 31.5 .. .. 1.4 % of companiess that had an Internet connection 100.0 100.0 .. .. 1.5 % companies that had Mobile telephony 100.0 100.0 .. .. 1.6 % of companies that had other technologies (GPS, TPV, etc.) 12.1 5.3 .. .. 1.7 % of of companies that had email 100.0 100.0 .. .. 2.1 % personnel that uses computers at least once a week 92.8 97.9 .. .. 2.2 % personnel that uses Internet-connected computers at least once a week 89.8 97.9 .. .. 3.1 % companies that had web page of Internal use (Intranet) 75.1 75.5 .. .. 4.1 % companies that had an Extranet 60.1 57.0 .. .. 5.1 % of companies that used open-source operating systems (LINUX) 26.0 25.5 .. .. 6.1 % of companiess with employees connected to company ICT systems via external telematic networks 27.3 21.7 .. .. 6.2 % of companies with staff undertaking specific ICT functions 67.4 63.7 .. .. 7.1 % of companies with Internet access: via a traditional modem(1) 1.3 0.8 .. .. 7.2 % of companies with Internet access: via RDSI(1) 16.6 19.7 .. .. 7.3 % of companies with Internet access: via Broadband(1) 99.4 99.3 .. .. 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1) 89.9 90.0 .. .. 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1) 26.6 17.9 .. .. 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1) 40.3 31.9 .. .. 9 % of companies that interacted with P.A.s online in 2008(1) 77.1 74.9 .. .. 9.1 % Reason for interaction: Obtaining information(1) 76.5 74.1 .. .. 9.2 % Reason for interaction: Obtaining forms, ...(1) 64.4 63.4 .. .. 9.3 % Reason for interaction: Return completed forms(1) 55.1 54.1 .. .. 9.4 % Reason for interaction: Comprehensive electronic case-handling(1) 57.4 61.2 .. .. 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1) 1.4 0.0 .. .. 10 % of companies with an Internet connection and website/page(1) 94.2 93.7 .. .. 10.1 % of companies with an Internet connection and website for: Company introduction(2) 100.0 100.0 .. .. 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2) 80.9 76.2 .. .. 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2) 45.8 39.2 .. .. 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2) 7.5 2.4 .. .. 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2) 16.8 13.1 .. .. 10.6 % of companies with an Internet connection and website for: Online payment(2) 10.3 9.1 .. .. 10.7 % of companies with an Internet connection and website for: Online order tracking(2) 12.1 11.5 .. .. 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2) 6.9 2.4 .. .. 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2) 27.7 21.8 .. .. 11 % of companies which used a digital signature in correspondence sent by the company (1) 66.8 59.7 .. .. 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3) 17.6 10.6 .. .. 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3) 87.2 93.1 .. .. 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1) 100.0 100.0 .. .. 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1) 98.8 98.5 .. .. 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1) 86.8 88.2 .. .. 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1) 99.4 99.3 .. .. 12.5 % of companies with an Internet conection using the following I.T. security services: Other authentication mechanisms (1) 99.4 99.3 .. .. 13 % of companies that have had some kind of security problem in the last twelve months(1) 4.4 4.5 .. .. 13.1 % of companies which have had the following security problems(1): Attacks from software viruses 4.4 4.5 .. .. 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data 0.0 0.0 .. .. 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing) 0.0 0.0 .. .. 14 % of companies carrying out automated data exchange 61.8 59.3 .. .. 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4) 15.8 10.7 .. .. 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4) 27.3 16.1 .. .. 14.3 % of companies carrying out automated exchange: Receiving customer orders (4) 16.7 10.7 .. .. 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4) 13.6 0.0 .. .. 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4) 50.3 50.9 .. .. 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4) 9.5 3.8 .. .. 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4) 70.6 65.0 .. .. 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4) 90.6 100.0 .. .. 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 16.8 14.2 .. .. 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 28.1 20.9 .. .. 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: A production management 51.2 57.3 .. .. 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management 23.6 24.1 .. .. 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management 26.5 28.5 .. .. 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting 30.9 23.0 .. .. 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company 22.6 14.4 .. .. 19 % of companies that had some type of computer application for managing client information (CRM tools) 62.8 57.8 .. .. 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers 62.8 57.8 .. .. 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes 50.0 46.4 .. .. 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments 0.7 0.0 .. .. 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6) 0.0 . .. .. 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6) 0.0 . .. .. 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6) 0.0 . .. .. 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6) 0.0 . .. .. 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6) 0.0 . .. .. 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6) 100.0 . .. .. 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees 34.8 34.8 .. .. 21.2 ICT training in 2008: % employees who received ICT training (7) 29.7 37.7 .. .. Notes: .Data protected by statistical secrecy 1) (1) Percentage over the total companies with an Internet connection (2) Percentage over total companies with an Internet connection and website (3) Percentage of total companies that used a digital signature in correspondence sent by the company (4) Percentage of total companies that used automated data exchange (6) Percentage of total companies that use RFID technologies (7) Percentage of company personnel that undertook ICT training The '..' symbol means that the figure is not published in compliance with statistical secrecy Source: National Statistics Institute