Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies National results ICT use variables (at January 2012), by activity group (except CNAE 56, 64-66 and 95.1), main variable and company size. Units: percentages Total 10 to 49 50 to 249 250 and over Total Companies 1.1 % of companies that had computers 98.7 98.5 99.7 99.9 1.2 % of companies that had a Local Area Network (LAN) 86.6 84.9 95.9 98.4 1.3 % of companies that had a 'wireless' Local Area Network 51.7 49.0 65.7 77.0 1.4 % of companies that had an Internet connection 97.5 97.2 99.5 99.8 1.5 % of companies that had Mobile telephones 93.8 93.1 97.0 99.1 1.6 % of companies that had other technologies (GPS, TPV, etc.) 33.2 32.5 36.2 41.6 1.7 % of companies that had electronic mail (e-mail) 97.2 96.8 99.3 99.6 2.1 % of personnel that uses computers at least once a week 56.2 50.3 55.7 61.0 2.2 % of personnel that uses Internet-connected computers at least once a week 48.0 45.0 48.1 50.1 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 14.3 11.0 15.5 16.2 3 % of companies that used some type of open source software 82.4 82.3 83.4 83.4 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 35.9 34.7 41.4 51.4 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 76.1 76.0 77.4 71.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 57.6 58.1 55.1 50.1 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 26.0 23.8 36.3 51.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 17.9 15.6 30.6 39.5 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 29.6 28.5 34.5 41.7 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 55.7 51.9 76.5 85.1 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 21.8 18.1 40.8 59.6 6 % of companies that had personnel specialised in ICT 23.0 18.1 47.9 73.9 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 6.2 4.6 13.2 28.1 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 29.1 32.7 24.1 20.0 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 16.3 13.4 30.7 50.3 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 48.4 40.4 63.9 76.4 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 88.8 88.8 88.5 90.0 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 27.3 31.7 29.7 25.9 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.5 11.6 10.1 14.1 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.7 99.7 99.9 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.7 98.6 99.4 99.6 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 95.0 95.3 93.2 92.6 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 18.5 15.3 33.0 58.5 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.9 5.3 13.0 32.7 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 65.4 62.0 83.1 93.5 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 46.8 42.8 67.1 85.6 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 56.5 53.2 73.5 85.4 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 28.1 26.1 37.3 53.4 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.3 0.3 0.1 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 61.5 62.6 57.0 44.0 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 26.3 26.1 27.4 28.7 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.2 6.7 9.4 13.7 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.8 4.4 6.1 13.6 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 97.2 97.0 98.4 99.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.2 90.7 94.2 93.7 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 44.4 41.1 61.0 76.5 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 50.4 48.3 61.3 71.1 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 51.4 49.9 58.3 68.0 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.1 90.8 92.8 92.7 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 47.5 42.9 71.8 87.3 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 35.6 30.5 62.3 81.8 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 42.6 38.2 65.8 82.6 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 42.3 38.3 64.4 75.6 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 44.8 40.1 70.5 86.2 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 25.4 21.3 46.2 68.6 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 25.0 21.0 45.2 66.5 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 25.0 24.3 29.4 27.5 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 23.5 23.8 22.2 20.3 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 9.3 9.0 10.5 11.5 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 14.9 14.7 16.4 13.8 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 12.0 12.1 11.5 11.2 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 44.3 47.3 28.3 17.3 17 % of companies that, in 2011 interacted online with the Public Administration (3) 85.1 83.2 95.3 99.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 75.0 72.3 89.9 96.3 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 73.0 70.2 88.1 95.9 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 60.9 57.1 80.9 92.1 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 64.3 60.9 82.7 89.8 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 58.6 55.0 78.6 83.9 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 43.6 39.5 64.6 79.7 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 14.8 13.6 19.9 31.6 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 4.3 3.8 5.9 12.7 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.8 0.6 1.6 3.6 18 % of companies with an Internet connection and a website (3) 71.0 68.0 87.2 93.7 18.1 Services available on the website: Company introduction (4) 93.1 92.3 95.9 98.1 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 61.2 59.0 69.7 78.0 18.3 Services available on the website: Access to product catalogues or price lists (4) 56.8 56.9 56.6 56.0 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 7.1 6.8 7.9 10.4 18.5 Services available on the website: Carrying out online orders or reservations (4) 15.5 14.9 17.4 21.7 18.6 Services available on the website: Online payments (4) 9.8 9.3 11.5 15.6 18.7 Services available on the website: Online order tracking (4) 11.7 11.1 13.7 17.9 18.8 Services available on the website: Website personalisation for regular users (4) 8.2 7.9 8.9 13.0 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 20.2 15.9 35.3 60.0 19 % of companies that used a digital signature in any communication sent from their company (3) 70.7 67.6 87.4 95.4 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 25.1 23.6 29.7 41.3 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.8 96.4 98.6 99.0 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 47.2 44.7 59.5 74.2 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 77.1 76.7 77.8 81.9 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 59.4 61.5 50.1 51.9 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 58.0 58.0 57.1 62.5 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 72.1 69.3 83.6 86.1 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 21.8 20.3 28.9 40.6 22.1 % of companies that regularly shared information with their suppliers(9) 82.9 84.8 74.5 79.4 22.2 % of companies that regularly shared information with their clients(9) 71.3 69.5 78.0 79.8 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 79.7 79.7 79.3 80.0 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 66.5 64.4 72.7 81.4 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 29.0 26.6 41.0 52.3 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 35.0 32.7 46.4 57.4 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 31.5 29.3 43.5 50.3 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 28.3 26.0 40.1 49.0 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 34.3 31.9 46.5 56.1 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 35.9 33.3 49.4 62.7 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 23.3 18.9 46.5 62.8 27 % of companies that had some computer application for managing client information (CRM tools) 29.4 26.7 44.1 52.5 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 29.3 26.6 44.1 52.4 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 22.1 19.7 34.9 43.7 29 % of companies that used online social networks for work reasons 17.4 15.6 26.1 35.7 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 28.6 24.4 40.3 52.7 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 84.4 84.4 84.6 82.6 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 40.0 39.5 40.7 45.5 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 74.4 76.2 69.2 64.9 1. Total for Industry (CNAE 10-39) 1.1 % of companies that had computers 99.0 98.9 99.7 100.0 1.2 % of companies that had a Local Area Network (LAN) 87.0 84.8 97.6 99.9 1.3 % of companies that had a 'wireless' Local Area Network 50.2 46.0 68.5 86.3 1.4 % of companies that had an Internet connection 98.0 97.7 99.6 100.0 1.5 % of companies that had Mobile telephones 93.3 92.3 98.1 99.5 1.6 % of companies that had other technologies (GPS, TPV, etc.) 22.9 21.7 27.7 33.7 1.7 % of companies that had electronic mail (e-mail) 97.8 97.5 99.6 100.0 2.1 % of personnel that uses computers at least once a week 48.3 37.4 50.3 56.1 2.2 % of personnel that uses Internet-connected computers at least once a week 38.1 31.6 38.2 43.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 11.6 6.6 11.3 16.0 3 % of companies that used some type of open source software 80.4 80.3 80.9 80.9 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 30.6 28.6 38.4 50.6 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 73.9 74.0 74.6 66.8 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 54.0 54.7 52.3 42.0 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 23.1 20.4 33.7 50.7 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 17.8 15.0 31.0 33.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 26.0 24.8 31.0 36.5 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 51.7 45.8 79.8 88.2 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 18.0 12.7 40.7 65.1 6 % of companies that had personnel specialised in ICT 19.5 12.3 49.8 84.3 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 4.2 2.7 9.0 26.2 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 24.0 30.7 13.1 21.9 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 14.3 10.0 31.4 61.2 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 46.8 32.1 62.9 78.3 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 90.1 91.5 87.3 90.5 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 27.2 18.3 24.4 29.3 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.8 10.8 10.0 14.1 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.5 99.4 99.8 99.9 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.5 98.4 99.1 99.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.1 96.5 94.6 92.3 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 14.7 10.9 28.2 60.8 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.9 4.7 14.4 36.8 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 61.1 55.8 85.2 96.6 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 42.9 36.9 68.9 90.1 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 51.5 46.3 74.3 89.1 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 23.4 20.5 34.1 54.8 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.5 0.6 0.3 0.1 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 68.5 69.5 65.4 53.0 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 21.8 21.2 23.7 29.2 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 5.4 5.2 6.2 9.2 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.8 3.6 4.5 8.5 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 97.7 97.5 98.3 99.7 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 92.0 91.4 95.0 94.4 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 40.0 35.4 59.2 81.0 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 48.9 45.8 63.0 70.0 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 46.8 44.2 58.4 66.5 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 89.3 88.6 93.0 91.3 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 45.6 39.0 75.9 93.3 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 33.7 26.3 67.2 90.1 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 40.4 34.0 69.6 88.0 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 41.3 35.5 68.8 80.2 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 43.5 36.6 75.4 92.7 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 23.3 17.6 47.4 76.3 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 22.1 16.2 47.7 75.4 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 24.5 23.3 30.6 27.7 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 22.0 22.3 20.5 20.7 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 9.1 8.7 10.7 12.3 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 14.5 14.3 16.0 13.0 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 12.9 12.9 13.1 10.6 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 45.0 49.5 24.6 13.3 17 % of companies that, in 2011 interacted online with the Public Administration (3) 84.1 81.4 96.5 99.7 17.1 Reasons to interact with the Public Administration: To obtain information (3) 71.7 67.5 91.0 97.9 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 70.7 66.4 91.0 97.2 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 62.0 56.9 85.6 95.3 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 63.1 58.3 86.0 90.0 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 57.8 52.7 82.1 85.4 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 43.1 37.7 68.0 80.5 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 9.7 8.5 14.3 24.3 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 2.7 2.1 5.0 7.5 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.6 0.4 1.3 2.8 18 % of companies with an Internet connection and a website (3) 75.0 72.2 88.3 93.3 18.1 Services available on the website: Company introduction (4) 93.8 93.0 97.1 98.1 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 54.2 51.2 64.6 74.0 18.3 Services available on the website: Access to product catalogues or price lists (4) 61.0 60.7 62.9 56.8 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 5.0 5.0 4.8 6.6 18.5 Services available on the website: Carrying out online orders or reservations (4) 7.2 6.8 7.3 15.4 18.6 Services available on the website: Online payments (4) 5.5 5.3 6.0 7.5 18.7 Services available on the website: Online order tracking (4) 6.9 6.4 7.5 14.7 18.8 Services available on the website: Website personalisation for regular users (4) 5.3 5.1 5.5 8.5 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 11.4 7.2 23.4 52.7 19 % of companies that used a digital signature in any communication sent from their company (3) 69.2 64.7 90.1 97.3 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 23.8 21.6 29.1 43.7 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.4 95.7 98.5 99.0 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 44.6 40.4 62.7 80.9 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 75.9 75.5 76.2 80.5 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 54.9 58.1 43.8 49.3 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 64.1 64.1 60.7 77.5 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 70.2 65.8 83.7 84.7 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 18.7 16.2 27.6 49.9 22.1 % of companies that regularly shared information with their suppliers(9) 71.8 73.2 65.7 74.6 22.2 % of companies that regularly shared information with their clients(9) 86.6 86.2 87.0 88.7 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 71.8 71.0 72.7 76.6 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 67.3 63.2 75.4 86.5 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 34.5 30.0 53.8 72.8 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 36.5 32.8 52.1 68.5 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 42.2 39.0 56.3 70.1 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 32.9 28.6 51.7 68.7 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 40.5 35.9 61.5 75.8 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 37.5 33.4 54.9 74.4 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 28.3 21.0 61.7 79.1 27 % of companies that had some computer application for managing client information (CRM tools) 26.3 22.7 43.7 48.2 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 26.3 22.7 43.6 48.1 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 20.1 17.0 35.2 39.0 29 % of companies that used online social networks for work reasons 12.7 11.4 17.1 30.6 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 19.5 14.7 28.2 49.6 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 78.6 78.0 82.6 73.3 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 38.6 38.5 36.6 46.0 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 74.8 77.3 69.5 61.2 1.1. Food beverages tobacco textile garments leather and footwear wood and cork paper graphic arts and reproduction of recorded media (CNAE 10-18) 1.1 % of companies that had computers 98.0 97.7 99.8 100.0 1.2 % of companies that had a Local Area Network (LAN) 82.5 79.9 96.6 100.0 1.3 % of companies that had a 'wireless' Local Area Network 48.0 44.3 66.0 87.4 1.4 % of companies that had an Internet connection 96.6 96.0 99.8 100.0 1.5 % of companies that had Mobile telephones 89.2 87.7 97.2 99.3 1.6 % of companies that had other technologies (GPS, TPV, etc.) 26.8 25.8 31.5 38.5 1.7 % of companies that had electronic mail (e-mail) 96.2 95.6 99.8 100.0 2.1 % of personnel that uses computers at least once a week 42.1 35.5 43.0 50.4 2.2 % of personnel that uses Internet-connected computers at least once a week 32.6 30.2 31.0 37.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 9.5 6.1 8.1 15.5 3 % of companies that used some type of open source software 79.9 79.9 79.8 80.5 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 31.5 29.9 38.0 56.9 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 74.2 74.5 73.2 66.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 55.5 56.1 53.3 44.6 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 21.7 19.2 33.7 47.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 17.1 14.3 32.7 35.7 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 26.1 25.2 30.4 37.0 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 46.5 41.6 72.8 84.8 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 15.4 11.2 35.2 63.8 6 % of companies that had personnel specialised in ICT 16.6 11.2 40.3 86.3 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 5.6 4.5 8.8 26.1 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 27.4 30.2 19.5 24.2 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 14.3 11.6 24.9 53.9 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 38.9 28.2 57.4 78.7 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 93.3 93.6 93.7 89.7 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 23.6 18.7 23.1 25.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.8 12.2 10.1 10.3 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.2 99.1 99.8 99.7 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.8 97.5 99.3 99.3 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.7 96.9 95.0 97.3 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 14.0 10.8 27.3 56.1 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 5.7 3.7 14.4 29.3 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 56.9 52.4 79.6 94.8 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 39.1 34.3 61.4 88.5 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 47.3 42.7 69.6 88.8 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 21.6 18.9 33.0 54.3 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.8 0.9 0.2 0.3 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 68.2 69.3 64.2 51.3 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 21.6 20.9 23.4 37.5 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 5.9 5.8 6.5 5.3 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.5 3.1 5.7 5.6 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.6 96.6 95.9 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 92.6 92.5 92.1 96.7 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 36.0 32.2 53.3 76.8 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 49.4 47.0 60.6 73.2 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 43.1 40.2 57.7 68.7 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 88.4 88.0 90.5 91.5 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 41.6 36.2 69.0 89.9 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 28.5 22.4 58.8 85.3 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 37.5 32.5 62.4 85.3 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 38.1 33.2 63.7 79.3 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 40.0 34.5 68.5 89.1 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 19.8 15.5 39.2 70.1 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 19.1 13.9 44.8 69.9 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 22.2 21.1 28.5 26.5 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 19.4 19.9 16.8 16.9 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 7.9 7.6 10.1 6.9 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 14.8 14.9 15.1 10.3 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 12.5 12.4 14.4 7.6 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 49.6 53.3 30.4 17.7 17 % of companies that, in 2011 interacted online with the Public Administration (3) 82.2 79.9 94.3 99.5 17.1 Reasons to interact with the Public Administration: To obtain information (3) 69.4 65.6 88.8 96.4 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 69.2 65.7 87.5 95.2 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 61.1 56.6 83.9 94.4 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 64.4 60.8 83.2 91.4 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 58.6 54.5 79.7 87.0 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 42.3 37.7 65.7 76.9 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 8.1 7.3 11.3 17.2 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 1.8 1.5 3.5 4.2 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.3 0.1 1.5 1.2 18 % of companies with an Internet connection and a website (3) 69.4 66.3 85.3 92.1 18.1 Services available on the website: Company introduction (4) 92.9 92.1 96.3 97.7 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 54.5 52.5 61.3 71.0 18.3 Services available on the website: Access to product catalogues or price lists (4) 65.4 65.8 64.1 59.9 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 5.4 5.7 4.4 2.9 18.5 Services available on the website: Carrying out online orders or reservations (4) 11.2 11.0 10.9 18.1 18.6 Services available on the website: Online payments (4) 7.9 8.1 6.5 8.1 18.7 Services available on the website: Online order tracking (4) 9.0 9.4 6.7 10.8 18.8 Services available on the website: Website personalisation for regular users (4) 7.4 7.7 5.4 7.8 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 8.6 5.9 15.1 45.8 19 % of companies that used a digital signature in any communication sent from their company (3) 67.6 63.3 90.1 96.6 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 31.2 29.6 33.9 54.0 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 94.1 92.8 98.7 98.9 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 46.7 42.7 66.5 86.5 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 72.6 71.5 75.2 81.2 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 52.6 55.1 42.4 50.4 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 69.2 70.1 62.6 81.5 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 69.0 65.2 80.5 89.0 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 18.9 16.9 27.1 50.1 22.1 % of companies that regularly shared information with their suppliers(9) 66.0 67.3 60.1 67.2 22.2 % of companies that regularly shared information with their clients(9) 85.5 84.6 88.1 89.4 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 59.2 56.5 67.0 69.3 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 72.3 70.2 75.1 91.8 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 33.9 30.0 52.0 79.0 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 35.4 32.6 47.5 73.2 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 39.9 36.9 53.8 74.9 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 30.9 26.4 53.6 75.9 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 38.2 34.3 57.4 75.0 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 34.7 31.9 47.4 70.5 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 24.1 17.9 55.7 79.2 27 % of companies that had some computer application for managing client information (CRM tools) 24.3 21.3 40.2 49.5 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 24.3 21.3 40.0 49.5 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 19.2 16.2 34.6 46.6 29 % of companies that used online social networks for work reasons 14.7 13.6 18.5 35.4 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 7.9 3.6 19.9 35.7 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 83.5 82.9 86.2 84.1 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 32.0 31.5 31.8 40.2 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 83.0 85.9 70.5 76.3 1.2. Manufacture of coke, refinement of petroleum pharmaceutical products rubber and plastics Non-metallic ore products (CNAE 19-23) 1.1 % of companies that had computers 99.5 99.4 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 91.6 89.8 98.7 100.0 1.3 % of companies that had a 'wireless' Local Area Network 51.9 48.3 62.4 90.6 1.4 % of companies that had an Internet connection 99.0 98.8 100.0 100.0 1.5 % of companies that had Mobile telephones 97.2 96.7 99.1 99.4 1.6 % of companies that had other technologies (GPS, TPV, etc.) 19.9 18.8 24.0 26.5 1.7 % of companies that had electronic mail (e-mail) 99.0 98.7 100.0 100.0 2.1 % of personnel that uses computers at least once a week 56.9 38.6 56.6 70.7 2.2 % of personnel that uses Internet-connected computers at least once a week 45.7 33.8 43.1 56.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 16.1 7.4 13.9 24.1 3 % of companies that used some type of open source software 78.5 77.8 82.2 77.4 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 30.2 28.7 34.5 44.0 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 72.0 71.5 75.4 67.5 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 52.4 53.0 51.9 39.3 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 21.7 18.4 32.5 51.8 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 16.6 13.7 28.5 28.8 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 24.3 22.6 29.9 38.3 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 58.6 52.2 84.4 89.3 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 20.8 13.2 46.3 82.0 6 % of companies that had personnel specialised in ICT 22.2 13.1 54.3 87.8 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 3.6 1.4 9.5 28.1 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 16.9 23.0 5.3 29.5 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 17.2 11.5 34.5 70.3 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 52.9 37.1 67.2 82.4 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 86.5 88.2 82.4 89.6 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 23.3 15.7 31.2 21.5 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 8.8 8.8 7.8 14.7 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.9 99.9 99.6 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.4 99.6 98.6 99.5 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.1 96.5 94.8 92.8 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 16.6 11.2 32.6 68.0 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 8.0 5.1 14.6 45.5 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 65.9 59.6 89.9 98.9 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 47.3 39.7 75.3 93.3 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 56.6 51.2 75.7 92.8 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 24.2 21.0 33.5 56.8 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.2 0.1 0.4 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 73.5 74.6 71.6 54.8 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 18.2 17.7 19.6 24.3 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 3.5 3.0 4.3 10.1 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.7 4.6 4.1 10.9 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 99.8 99.8 99.8 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 93.5 92.9 95.3 96.5 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 45.9 41.1 61.7 84.7 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 48.1 44.2 62.0 73.8 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 48.4 46.0 56.0 68.4 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.1 90.4 95.2 87.2 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 48.7 40.1 81.6 97.2 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 37.3 27.2 75.4 94.8 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 43.3 35.3 73.3 90.9 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 42.6 35.5 69.6 81.2 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 46.8 37.8 81.6 96.3 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 26.1 18.5 53.2 80.4 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 26.0 18.1 53.8 82.2 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 24.8 22.6 35.2 26.7 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 24.3 24.2 24.5 25.6 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 9.6 8.9 11.7 16.3 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 14.9 14.5 16.2 15.7 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 12.2 12.5 11.4 9.5 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 42.1 48.3 18.2 9.1 17 % of companies that, in 2011 interacted online with the Public Administration (3) 89.4 86.9 99.1 100.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 78.9 75.0 93.7 100.0 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 79.5 75.7 94.2 99.4 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 71.1 66.2 89.3 98.2 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 69.7 64.6 90.1 91.4 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 64.9 59.2 88.3 85.5 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 47.8 41.5 71.9 81.7 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 8.6 7.3 11.8 27.3 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 2.1 1.7 2.1 11.5 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.7 0.6 0.1 5.2 18 % of companies with an Internet connection and a website (3) 77.7 73.9 92.6 95.1 18.1 Services available on the website: Company introduction (4) 93.7 92.5 97.7 97.6 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 55.9 51.4 67.9 84.2 18.3 Services available on the website: Access to product catalogues or price lists (4) 63.8 62.9 68.5 58.1 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 4.2 4.2 3.4 8.5 18.5 Services available on the website: Carrying out online orders or reservations (4) 5.5 4.8 5.3 19.2 18.6 Services available on the website: Online payments (4) 4.5 4.6 3.9 6.2 18.7 Services available on the website: Online order tracking (4) 4.8 3.7 6.6 16.2 18.8 Services available on the website: Website personalisation for regular users (4) 4.3 4.4 2.9 7.9 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 14.0 9.6 22.1 58.7 19 % of companies that used a digital signature in any communication sent from their company (3) 76.2 72.0 92.2 98.0 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 19.7 16.1 29.0 41.3 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.7 96.1 98.7 98.8 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 43.6 38.2 63.3 79.7 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 75.8 75.5 76.8 74.8 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 49.8 52.7 42.3 44.2 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 57.2 54.9 58.6 80.1 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 76.5 72.6 88.1 75.9 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 17.1 14.9 22.1 48.0 22.1 % of companies that regularly shared information with their suppliers(9) 76.8 81.4 63.5 72.6 22.2 % of companies that regularly shared information with their clients(9) 86.1 84.9 89.8 87.0 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 64.8 62.0 69.9 74.1 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 69.3 64.7 75.5 90.4 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 42.0 36.7 60.7 81.9 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 39.3 33.8 58.7 75.8 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 44.2 39.7 60.5 73.3 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 41.6 37.7 53.4 81.1 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 47.0 41.4 67.2 83.6 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 42.1 36.0 63.0 85.8 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 34.5 25.5 68.0 88.7 27 % of companies that had some computer application for managing client information (CRM tools) 31.9 26.9 50.4 61.7 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 31.9 26.9 50.4 61.7 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 26.5 21.6 45.2 54.0 29 % of companies that used online social networks for work reasons 11.5 8.4 21.3 38.7 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 31.4 26.1 31.7 59.0 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 74.4 73.6 78.3 67.8 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 51.7 54.5 45.7 53.5 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 72.7 80.3 67.6 46.0 1.3. Metallurgy manufacture of metal products (CNAE 24-25) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 87.7 86.0 98.5 100.0 1.3 % of companies that had a 'wireless' Local Area Network 46.4 42.3 71.4 87.8 1.4 % of companies that had an Internet connection 98.7 98.5 99.4 100.0 1.5 % of companies that had Mobile telephones 94.9 94.4 98.1 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 17.2 16.9 18.1 24.6 1.7 % of companies that had electronic mail (e-mail) 98.7 98.5 99.4 100.0 2.1 % of personnel that uses computers at least once a week 43.7 34.1 47.3 57.0 2.2 % of personnel that uses Internet-connected computers at least once a week 31.9 26.9 32.9 39.9 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 7.5 5.2 9.3 9.8 3 % of companies that used some type of open source software 80.5 80.1 82.8 86.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 27.7 25.3 42.9 45.4 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 73.3 72.4 80.5 70.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 55.3 55.3 57.3 43.8 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 21.6 19.3 35.2 49.0 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 16.6 14.3 31.1 32.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 25.5 24.7 30.3 35.6 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 45.6 39.9 81.4 90.9 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 13.6 9.2 39.8 59.9 6 % of companies that had personnel specialised in ICT 15.7 9.9 49.4 84.6 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 2.1 1.2 6.5 24.3 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 37.8 69.8 8.1 12.3 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 9.2 5.6 29.9 56.4 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 48.9 33.4 63.0 79.1 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 83.2 82.2 82.1 92.9 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 18.2 11.1 17.1 20.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 13.3 13.7 10.9 10.1 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.0 98.9 99.4 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.3 98.3 98.2 99.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.6 97.0 94.4 89.3 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 11.7 9.3 23.3 57.6 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 5.6 3.7 16.2 31.5 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 56.2 51.1 88.1 96.9 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 37.8 32.5 69.7 92.0 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 48.4 43.6 78.8 87.0 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 21.0 18.8 32.7 55.0 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 1.1 1.1 0.6 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 68.6 68.5 69.5 69.1 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 21.5 21.8 19.8 18.7 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 5.1 5.0 6.0 4.5 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.7 3.6 4.1 7.7 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 97.6 97.3 99.3 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 89.4 88.2 97.9 93.5 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 36.5 32.4 60.1 86.7 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 42.3 38.1 67.6 83.5 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 42.5 40.3 54.7 69.6 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 88.0 87.2 92.8 98.9 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 41.3 35.2 79.6 93.9 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 28.9 22.7 66.2 93.9 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 37.4 31.2 75.7 89.0 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 37.8 32.3 72.9 84.3 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 38.5 31.9 79.6 92.9 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 21.4 16.3 51.3 80.1 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 20.7 16.0 48.5 74.7 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 22.9 22.0 28.3 31.8 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 22.4 22.8 19.5 19.2 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 9.3 9.1 10.2 9.5 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 12.5 11.9 16.4 16.3 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 13.4 13.6 12.4 10.9 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 48.5 52.6 23.1 12.1 17 % of companies that, in 2011 interacted online with the Public Administration (3) 82.7 80.5 96.4 100.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 68.1 64.5 90.1 98.7 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 63.9 59.9 88.7 97.8 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 54.6 49.7 85.1 94.7 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 58.3 54.3 83.8 83.6 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 52.7 48.3 80.7 82.4 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 40.4 35.8 68.5 80.7 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 10.3 9.8 13.9 11.9 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 2.1 1.6 5.5 3.3 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.8 0.7 1.9 0.0 18 % of companies with an Internet connection and a website (3) 74.9 72.1 92.3 96.8 18.1 Services available on the website: Company introduction (4) 92.8 92.1 96.3 98.0 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 47.2 43.6 64.7 70.7 18.3 Services available on the website: Access to product catalogues or price lists (4) 53.1 52.4 55.2 67.4 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 5.0 4.7 5.8 10.8 18.5 Services available on the website: Carrying out online orders or reservations (4) 3.1 2.8 4.0 10.5 18.6 Services available on the website: Online payments (4) 3.6 3.5 4.1 8.0 18.7 Services available on the website: Online order tracking (4) 5.1 4.3 8.2 18.3 18.8 Services available on the website: Website personalisation for regular users (4) 5.2 4.6 7.9 8.2 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 8.4 5.2 20.2 56.2 19 % of companies that used a digital signature in any communication sent from their company (3) 64.0 60.3 86.3 98.0 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 18.3 17.6 19.6 34.3 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 97.0 97.1 96.5 97.0 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 42.2 39.2 60.2 70.7 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 75.7 75.2 76.5 86.1 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 63.3 68.7 40.2 43.4 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 64.5 65.0 60.4 77.4 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 64.3 59.9 82.3 85.3 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 18.9 17.1 28.9 47.9 22.1 % of companies that regularly shared information with their suppliers(9) 73.9 77.5 58.9 71.7 22.2 % of companies that regularly shared information with their clients(9) 92.6 93.1 89.8 95.2 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 85.8 88.5 75.4 79.1 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 62.1 58.1 77.1 74.8 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 29.9 26.2 51.9 70.0 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 35.6 33.7 46.3 65.5 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 43.6 40.9 59.7 71.0 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 28.0 24.4 50.2 65.2 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 36.0 31.8 62.2 76.5 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 33.9 30.6 52.8 74.2 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 24.6 18.1 64.6 85.2 27 % of companies that had some computer application for managing client information (CRM tools) 18.3 15.3 36.2 48.8 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 18.2 15.2 36.2 48.8 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 11.9 9.5 26.5 36.1 29 % of companies that used online social networks for work reasons 10.0 9.8 10.4 17.3 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 15.2 13.4 23.3 35.9 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 59.4 53.9 96.9 61.8 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 51.6 53.5 37.3 59.1 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 74.2 74.2 79.7 49.6 1.4. Computer, electronic and optical products electrical material and equipment mechanical machinery and equipment motor vehicles transport material furniture manufacturing industry repair of machinery and equipment (CNAE 26-33) 1.1 % of companies that had computers 99.4 99.5 99.1 100.0 1.2 % of companies that had a Local Area Network (LAN) 89.4 87.5 97.8 100.0 1.3 % of companies that had a 'wireless' Local Area Network 54.9 49.6 77.9 88.2 1.4 % of companies that had an Internet connection 98.8 98.7 99.1 100.0 1.5 % of companies that had Mobile telephones 95.2 94.5 98.3 99.2 1.6 % of companies that had other technologies (GPS, TPV, etc.) 21.5 20.4 26.3 27.6 1.7 % of companies that had electronic mail (e-mail) 98.7 98.5 99.1 100.0 2.1 % of personnel that uses computers at least once a week 53.3 41.7 56.9 59.2 2.2 % of personnel that uses Internet-connected computers at least once a week 42.1 35.3 45.8 44.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 12.3 7.4 14.5 14.3 3 % of companies that used some type of open source software 82.7 82.7 82.7 80.9 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 32.0 29.8 40.5 51.0 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 75.2 75.8 74.4 64.8 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 53.4 54.7 48.9 39.2 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 27.5 25.4 34.3 51.7 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 20.1 17.4 32.9 33.4 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 28.5 26.9 35.9 34.6 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 56.2 49.9 84.6 88.8 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 21.3 15.6 45.3 59.2 6 % of companies that had personnel specialised in ICT 23.8 15.1 60.7 82.6 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 3.9 1.8 11.3 24.3 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 19.7 23.3 14.9 23.1 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 16.2 10.4 38.2 66.5 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 50.3 34.1 66.2 74.8 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 90.6 93.6 86.0 90.5 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 21.1 21.8 23.7 20.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 7.3 6.8 8.6 14.5 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.7 99.7 99.6 99.5 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.2 96.8 94.7 87.7 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 15.5 11.3 28.6 62.8 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 7.5 5.7 10.9 38.3 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 65.6 60.3 89.0 96.8 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 46.6 40.0 74.9 87.4 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 54.8 49.5 77.8 87.0 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 24.8 22.0 35.4 48.5 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 66.0 67.4 61.0 52.8 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 24.5 23.4 29.2 29.3 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 5.9 5.5 6.7 11.1 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.7 3.7 3.1 6.7 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.0 97.7 99.6 99.1 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 93.1 92.4 96.8 95.0 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 43.6 39.3 60.0 81.4 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 54.7 52.0 68.0 64.1 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 53.8 51.8 63.4 61.6 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 90.1 89.4 94.2 90.6 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 51.1 44.3 80.1 94.4 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 41.1 33.2 74.7 91.7 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 43.6 36.5 73.7 88.4 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 46.4 40.2 74.7 79.2 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 48.8 41.7 78.8 94.4 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 26.3 19.7 51.6 82.9 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 23.3 16.9 46.4 81.6 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 28.8 28.4 30.9 27.5 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 24.9 25.2 23.2 23.9 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 10.9 10.8 10.6 16.4 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 15.1 14.9 16.6 13.1 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 13.6 13.7 13.6 11.4 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 37.7 41.9 19.6 10.7 17 % of companies that, in 2011 interacted online with the Public Administration (3) 82.0 78.6 97.4 99.6 17.1 Reasons to interact with the Public Administration: To obtain information (3) 69.6 64.6 91.6 97.6 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 69.2 63.8 93.7 96.7 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 60.7 55.1 85.2 94.4 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 58.3 52.0 86.7 89.6 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 54.0 47.9 81.1 84.9 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 41.1 34.9 66.9 83.0 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 11.1 9.3 18.1 26.8 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 4.1 3.7 6.3 6.1 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.6 0.4 1.5 1.6 18 % of companies with an Internet connection and a website (3) 83.1 81.8 88.8 91.2 18.1 Services available on the website: Company introduction (4) 95.6 94.9 98.6 99.0 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 57.3 55.2 64.4 72.6 18.3 Services available on the website: Access to product catalogues or price lists (4) 62.4 62.4 64.8 52.7 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 5.5 5.2 6.2 8.2 18.5 Services available on the website: Carrying out online orders or reservations (4) 6.6 6.2 7.1 13.9 18.6 Services available on the website: Online payments (4) 4.3 4.0 6.0 4.3 18.7 Services available on the website: Online order tracking (4) 6.5 5.6 9.0 16.0 18.8 Services available on the website: Website personalisation for regular users (4) 3.6 3.0 6.1 7.4 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 13.8 7.8 35.7 55.7 19 % of companies that used a digital signature in any communication sent from their company (3) 69.5 64.5 91.4 96.3 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 20.0 16.6 28.7 41.0 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.4 98.2 99.3 99.6 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 42.0 37.6 58.3 81.4 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 82.9 84.0 79.3 82.2 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 58.2 61.4 47.8 52.9 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 64.3 63.2 63.3 81.9 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 68.8 63.5 83.9 82.1 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 19.0 15.3 31.2 61.4 22.1 % of companies that regularly shared information with their suppliers(9) 75.3 75.6 73.0 78.9 22.2 % of companies that regularly shared information with their clients(9) 86.1 84.6 88.9 89.2 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 84.5 86.3 81.5 79.2 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 61.9 53.7 74.9 84.7 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 36.2 30.8 58.3 77.3 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 37.4 32.6 57.4 70.0 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 46.1 42.3 60.9 76.2 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 35.7 31.0 55.2 69.5 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 45.9 40.6 68.2 81.7 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 40.8 36.1 60.0 75.4 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 33.6 25.5 68.7 82.8 27 % of companies that had some computer application for managing client information (CRM tools) 31.0 27.5 48.6 39.7 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 31.0 27.5 48.6 39.3 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 24.2 22.0 35.4 28.0 29 % of companies that used online social networks for work reasons 12.0 10.4 18.2 28.0 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 33.2 27.3 40.2 68.7 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 82.7 86.2 78.4 61.4 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 33.6 32.4 33.1 47.1 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 64.9 66.8 62.7 52.8 1.5. Energy and water (CNAE 35-39) 1.1 % of companies that had computers 99.4 99.3 99.7 100.0 1.2 % of companies that had a Local Area Network (LAN) 92.1 90.2 96.5 98.9 1.3 % of companies that had a 'wireless' Local Area Network 52.7 50.2 55.0 70.7 1.4 % of companies that had an Internet connection 99.4 99.3 99.7 100.0 1.5 % of companies that had Mobile telephones 96.4 95.1 99.7 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 33.7 27.1 49.3 55.8 1.7 % of companies that had electronic mail (e-mail) 99.1 98.8 99.7 100.0 2.1 % of personnel that uses computers at least once a week 44.5 38.4 45.5 45.2 2.2 % of personnel that uses Internet-connected computers at least once a week 38.7 34.3 38.7 39.4 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 13.7 10.3 10.4 14.9 3 % of companies that used some type of open source software 78.5 80.4 70.1 82.9 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 28.2 24.8 32.7 48.8 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 73.2 76.1 64.5 69.0 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 45.4 44.5 48.8 44.6 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 20.9 14.7 30.2 55.7 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 19.5 17.2 20.5 39.7 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 18.5 16.5 18.4 38.0 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 71.8 67.4 80.4 91.0 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 31.4 27.0 36.6 59.6 6 % of companies that had personnel specialised in ICT 26.4 16.3 43.4 77.7 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 5.6 3.1 5.6 29.6 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 5.0 3.2 0.0 9.3 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 16.0 7.0 32.9 56.9 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 56.2 38.6 55.9 77.6 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 96.2 100.0 95.9 92.0 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 58.2 30.9 27.3 62.3 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 18.0 16.9 19.2 25.8 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.6 99.4 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 95.2 93.9 99.6 96.3 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 88.9 87.7 92.4 92.1 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 23.3 17.6 30.5 59.0 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 15.9 10.9 23.8 43.2 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 74.1 70.6 78.2 97.3 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 58.6 54.0 62.2 93.5 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 61.3 55.8 70.3 90.6 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 37.9 34.2 40.1 67.4 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.4 0.6 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 64.9 68.9 59.7 40.6 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 22.5 21.4 25.5 24.9 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.7 6.2 9.4 17.2 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.5 2.9 5.4 17.3 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.2 97.7 99.2 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 86.6 84.5 95.2 84.5 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 46.6 34.7 77.0 79.4 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 44.1 41.9 47.2 57.0 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 51.1 47.7 57.6 66.9 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.4 90.0 96.1 92.1 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 55.3 47.6 69.3 92.7 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 44.4 35.9 58.9 87.8 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 49.9 41.8 64.8 88.1 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 49.8 43.9 59.5 79.6 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 52.6 44.0 68.6 91.8 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 34.5 28.2 45.4 66.8 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 33.6 26.5 47.7 63.8 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 25.7 23.3 33.1 29.1 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 18.4 18.4 19.6 16.1 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 5.6 3.1 12.2 12.4 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 15.6 15.6 16.5 12.8 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 12.1 11.7 11.3 18.2 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 44.3 48.8 38.2 16.0 17 % of companies that, in 2011 interacted online with the Public Administration (3) 96.7 96.1 97.5 99.1 17.1 Reasons to interact with the Public Administration: To obtain information (3) 91.4 89.7 94.7 98.2 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 88.8 85.8 95.9 99.1 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 76.5 71.6 86.9 95.5 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 75.4 69.3 91.4 90.9 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 68.6 62.5 84.1 84.8 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 56.0 49.2 70.8 81.5 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 17.3 12.5 24.7 43.2 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 6.8 3.5 14.7 16.7 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.5 0.6 2.2 8.2 18 % of companies with an Internet connection and a website (3) 66.7 60.2 79.3 95.4 18.1 Services available on the website: Company introduction (4) 94.3 93.5 94.7 97.9 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 57.5 49.7 72.4 71.3 18.3 Services available on the website: Access to product catalogues or price lists (4) 39.0 33.6 49.9 46.9 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 3.1 2.8 2.9 5.0 18.5 Services available on the website: Carrying out online orders or reservations (4) 3.7 2.5 3.9 10.1 18.6 Services available on the website: Online payments (4) 6.2 0.8 16.9 14.9 18.7 Services available on the website: Online order tracking (4) 9.0 8.9 6.0 16.1 18.8 Services available on the website: Website personalisation for regular users (4) 4.9 2.9 6.3 13.9 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 22.8 16.1 28.8 50.4 19 % of companies that used a digital signature in any communication sent from their company (3) 77.4 71.8 88.6 100.0 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 25.6 23.1 28.5 36.3 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.8 98.7 98.4 100.0 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 55.4 50.5 65.3 76.3 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 70.7 70.3 68.2 78.9 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 43.9 40.5 50.3 50.9 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 45.4 43.6 48.3 50.3 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 86.4 84.1 90.2 93.0 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 20.4 17.3 29.1 27.0 22.1 % of companies that regularly shared information with their suppliers(9) 74.5 66.0 85.0 96.8 22.2 % of companies that regularly shared information with their clients(9) 74.0 80.5 59.1 77.4 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 69.0 67.6 61.3 100.0 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 71.8 69.6 74.0 79.2 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 21.2 17.7 29.0 33.7 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 32.8 27.1 49.1 43.7 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 27.3 25.7 29.5 37.0 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 20.9 18.5 25.7 31.3 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 25.2 19.3 37.1 49.6 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 41.4 35.0 56.0 63.0 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 26.5 20.9 38.1 48.9 27 % of companies that had some computer application for managing client information (CRM tools) 31.7 27.9 41.5 42.5 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 31.7 27.9 41.5 42.5 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 17.7 14.0 28.9 23.7 29 % of companies that used online social networks for work reasons 15.9 16.8 9.8 23.0 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 31.0 34.1 10.4 32.3 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 86.9 89.6 68.7 88.6 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 40.6 39.9 49.1 36.1 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 60.5 52.4 96.7 75.6 2. Total for Construction (CNAE 41-43) 1.1 % of companies that had computers 98.3 98.1 99.9 100.0 1.2 % of companies that had a Local Area Network (LAN) 80.4 79.0 94.5 96.7 1.3 % of companies that had a 'wireless' Local Area Network 45.0 43.6 58.8 62.7 1.4 % of companies that had an Internet connection 96.2 95.9 99.1 100.0 1.5 % of companies that had Mobile telephones 95.2 95.1 96.1 99.2 1.6 % of companies that had other technologies (GPS, TPV, etc.) 24.7 23.8 34.4 30.1 1.7 % of companies that had electronic mail (e-mail) 96.0 95.7 99.1 100.0 2.1 % of personnel that uses computers at least once a week 38.8 31.2 41.9 56.6 2.2 % of personnel that uses Internet-connected computers at least once a week 36.7 30.2 40.0 51.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 12.2 8.9 16.3 16.9 3 % of companies that used some type of open source software 82.6 82.3 85.3 86.8 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 36.9 37.1 34.7 38.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 77.0 76.8 78.9 79.1 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 59.7 60.2 56.9 33.1 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 21.4 20.5 27.4 53.7 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 8.9 7.1 25.9 39.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 28.5 27.9 34.4 39.7 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 47.7 45.2 71.5 93.3 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 19.0 16.7 40.8 59.7 6 % of companies that had personnel specialised in ICT 13.7 10.8 40.7 78.8 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 3.1 2.7 4.9 27.8 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 35.6 41.0 18.8 7.8 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 9.7 7.9 26.1 45.5 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 39.6 33.8 55.2 64.2 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 89.2 87.6 94.1 93.4 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 25.9 27.0 27.9 24.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.9 10.8 12.0 14.4 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.8 99.8 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.5 97.4 98.8 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 93.4 93.6 92.8 79.4 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 16.0 15.0 21.5 71.9 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 3.6 2.8 10.3 25.5 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 64.4 62.2 85.7 95.4 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 43.2 40.5 68.0 93.5 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 55.1 52.9 76.8 76.8 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 23.8 22.2 39.0 49.6 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.2 0.2 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 61.7 62.7 53.2 32.6 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 27.1 26.6 32.7 29.6 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.1 6.7 10.1 24.1 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.9 3.8 4.1 13.7 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.3 98.3 98.7 98.1 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.8 91.5 94.7 96.3 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 43.3 41.4 60.8 77.0 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 44.5 43.1 56.8 80.3 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 47.7 46.9 55.1 64.3 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 89.9 89.4 94.7 96.8 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 41.6 38.4 75.0 78.6 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 26.9 23.3 62.8 75.6 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 38.1 35.2 66.5 78.1 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 37.7 34.8 68.2 67.8 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 39.0 35.6 73.4 78.0 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 20.4 17.9 44.2 56.5 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 16.8 14.4 40.3 60.5 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 26.1 25.3 33.8 39.1 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 26.7 27.0 22.9 31.5 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 7.5 7.5 7.4 8.9 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 12.7 12.2 16.5 30.4 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 11.3 11.3 11.1 23.1 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 52.5 54.6 31.3 24.9 17 % of companies that, in 2011 interacted online with the Public Administration (3) 86.7 85.7 95.5 99.5 17.1 Reasons to interact with the Public Administration: To obtain information (3) 77.4 76.1 90.2 97.4 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 75.6 74.2 89.8 96.8 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 56.7 54.5 77.5 90.0 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 62.1 60.2 80.1 87.3 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 55.5 53.4 77.8 68.5 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 42.6 40.3 63.4 81.7 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 24.7 23.5 35.3 44.7 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 5.7 5.5 6.5 20.1 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.5 0.4 2.0 4.7 18 % of companies with an Internet connection and a website (3) 62.2 60.1 81.3 96.0 18.1 Services available on the website: Company introduction (4) 92.6 92.1 95.6 99.0 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 55.3 52.9 73.2 74.1 18.3 Services available on the website: Access to product catalogues or price lists (4) 38.0 38.1 36.5 40.7 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 3.8 3.8 4.4 1.0 18.5 Services available on the website: Carrying out online orders or reservations (4) 6.3 6.3 6.7 3.3 18.6 Services available on the website: Online payments (4) 3.9 3.8 5.1 2.5 18.7 Services available on the website: Online order tracking (4) 5.2 5.4 3.8 1.4 18.8 Services available on the website: Website personalisation for regular users (4) 5.9 6.2 4.3 2.0 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 16.2 13.6 34.4 46.1 19 % of companies that used a digital signature in any communication sent from their company (3) 70.8 69.0 88.9 94.3 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 15.8 14.1 28.5 33.6 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 99.2 99.3 98.1 100.0 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 40.5 39.5 50.3 54.9 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 78.2 77.5 83.9 85.8 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 63.3 64.9 50.0 48.1 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 53.4 54.7 43.9 38.9 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 76.3 74.6 89.8 93.3 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 17.2 16.7 21.9 31.6 22.1 % of companies that regularly shared information with their suppliers(9) 92.3 94.4 73.6 91.7 22.2 % of companies that regularly shared information with their clients(9) 75.6 75.9 79.1 34.9 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 83.1 83.6 76.2 95.1 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 65.7 66.2 68.7 23.1 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 15.9 14.5 30.2 28.8 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 31.1 29.4 49.0 48.5 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 27.1 26.0 39.6 36.7 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 16.1 15.1 27.0 21.3 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 24.2 22.9 38.5 33.8 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 32.4 30.5 51.7 52.9 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 11.8 8.9 40.2 61.7 27 % of companies that had some computer application for managing client information (CRM tools) 16.4 14.0 39.7 52.1 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 16.4 14.0 39.7 52.1 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 9.5 7.7 27.3 35.5 29 % of companies that used online social networks for work reasons 10.0 9.5 14.9 16.0 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 23.6 21.8 33.0 54.9 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 81.9 85.0 62.1 57.6 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 44.6 45.7 36.8 42.3 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 70.1 73.4 49.8 33.4 3. Total for Services (CNAE 45-82, excluding CNAE 56: food and beverages services, CNAE 75 and financial services) 1.1 % of companies that had computers 98.6 98.4 99.7 99.9 1.2 % of companies that had a Local Area Network (LAN) 88.4 87.0 95.3 97.8 1.3 % of companies that had a 'wireless' Local Area Network 54.6 52.4 65.6 73.5 1.4 % of companies that had an Internet connection 97.7 97.4 99.5 99.6 1.5 % of companies that had Mobile telephones 93.5 92.9 96.6 99.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 41.2 41.0 41.2 47.3 1.7 % of companies that had electronic mail (e-mail) 97.3 96.9 99.2 99.4 2.1 % of personnel that uses computers at least once a week 62.8 63.4 61.4 63.1 2.2 % of personnel that uses Internet-connected computers at least once a week 54.4 57.1 55.1 52.4 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 15.9 14.0 17.7 16.2 3 % of companies that used some type of open source software 83.4 83.2 84.3 84.4 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 38.3 37.0 44.4 53.4 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 76.9 76.8 78.6 72.9 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 58.7 59.1 56.3 56.6 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 29.0 26.7 39.5 51.9 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 21.0 18.8 31.3 42.5 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 31.7 30.6 36.4 44.7 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 60.3 57.3 75.6 82.4 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 24.6 21.2 40.9 56.6 6 % of companies that had personnel specialised in ICT 27.9 23.6 48.3 67.6 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 8.2 6.2 17.2 29.1 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 29.6 31.8 27.5 20.4 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 19.5 17.0 31.3 44.8 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 50.4 44.0 66.0 76.4 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 88.3 88.2 88.3 89.3 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 27.5 36.7 33.2 24.7 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 12.1 12.4 9.8 14.1 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.8 99.8 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.2 99.1 99.7 99.9 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 94.8 95.2 92.5 94.4 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 21.3 17.6 37.9 55.7 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 7.9 6.5 12.8 31.3 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 67.9 65.0 81.4 91.5 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 50.1 46.6 65.9 82.2 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 59.4 56.7 72.3 84.3 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 31.9 30.2 38.7 53.1 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.2 0.2 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 57.9 59.2 53.2 40.3 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 28.3 28.3 28.3 28.3 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 8.1 7.4 11.1 14.9 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 5.6 5.0 7.4 16.5 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.6 96.3 98.5 98.7 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.6 90.1 93.6 92.9 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 47.0 43.8 62.0 73.9 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 53.1 51.3 61.3 70.7 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 54.9 53.9 58.9 69.3 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 92.4 92.4 92.4 92.9 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 50.4 46.5 68.9 85.0 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 39.3 35.1 59.5 77.9 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 45.2 41.4 63.6 80.1 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 44.3 40.9 61.3 73.9 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 47.5 43.4 67.3 83.5 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 28.1 24.3 45.9 65.7 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 29.2 25.8 44.8 62.2 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 24.9 24.4 27.9 26.1 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 23.3 23.4 23.0 18.7 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 9.9 9.7 11.0 11.4 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 15.8 15.7 16.6 12.3 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 11.7 11.9 10.7 10.1 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 41.2 43.6 29.8 18.6 17 % of companies that, in 2011 interacted online with the Public Administration (3) 85.1 83.2 94.6 98.6 17.1 Reasons to interact with the Public Administration: To obtain information (3) 76.0 73.3 89.3 95.4 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 73.3 70.7 86.2 95.1 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 61.7 58.2 79.0 90.5 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 65.6 62.4 81.4 89.9 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 60.0 56.7 76.8 84.9 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 44.1 40.1 62.9 79.1 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 14.2 12.7 19.9 34.2 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 4.6 4.1 6.2 14.8 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.0 0.8 1.7 4.0 18 % of companies with an Internet connection and a website (3) 71.8 68.7 87.7 93.6 18.1 Services available on the website: Company introduction (4) 92.8 92.1 95.3 98.1 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 66.6 65.0 71.9 80.7 18.3 Services available on the website: Access to product catalogues or price lists (4) 59.9 60.6 56.9 57.4 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 9.1 8.7 10.2 13.6 18.5 Services available on the website: Carrying out online orders or reservations (4) 22.6 21.9 24.9 27.4 18.6 Services available on the website: Online payments (4) 13.9 13.2 15.6 21.7 18.7 Services available on the website: Online order tracking (4) 16.1 15.3 18.9 21.6 18.8 Services available on the website: Website personalisation for regular users (4) 10.4 9.9 11.6 16.8 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 26.0 21.2 42.0 65.7 19 % of companies that used a digital signature in any communication sent from their company (3) 71.5 68.6 85.6 94.4 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 28.8 28.0 30.4 40.8 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.3 95.7 98.7 98.9 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 50.7 48.7 59.6 72.8 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 77.3 77.0 77.7 82.4 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 60.4 61.9 53.8 53.8 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 56.5 56.4 57.2 55.4 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 71.8 69.2 82.5 86.3 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 24.9 23.7 31.0 36.4 22.1 % of companies that regularly shared information with their suppliers(9) 85.0 86.4 78.9 81.8 22.2 % of companies that regularly shared information with their clients(9) 64.5 62.1 73.4 77.6 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 81.9 81.7 82.9 81.2 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 66.3 64.4 72.0 83.3 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 30.5 29.2 36.2 43.8 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 35.5 33.9 42.8 52.2 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 27.5 25.7 37.2 40.9 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 30.0 28.7 36.4 41.4 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 34.4 33.2 39.9 47.8 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 36.2 34.2 45.8 57.3 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 24.5 21.4 39.5 53.9 27 % of companies that had some computer application for managing client information (CRM tools) 35.3 33.2 45.2 55.0 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 35.2 33.1 45.2 54.9 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 27.2 25.2 36.3 47.3 29 % of companies that used online social networks for work reasons 22.2 20.0 33.2 40.8 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 32.0 27.6 44.4 53.9 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 86.4 86.2 87.2 87.5 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 39.7 38.7 42.2 45.4 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 74.9 76.3 70.9 67.9 3.1. Sale and repair of motor vehicles wholesale trade retail trade (CNAE 45-47) 1.1 % of companies that had computers 99.4 99.3 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 91.5 90.6 98.1 98.2 1.3 % of companies that had a 'wireless' Local Area Network 54.7 52.5 70.2 78.2 1.4 % of companies that had an Internet connection 98.3 98.1 99.8 99.4 1.5 % of companies that had Mobile telephones 94.4 93.9 98.4 98.6 1.6 % of companies that had other technologies (GPS, TPV, etc.) 49.7 49.3 51.0 66.0 1.7 % of companies that had electronic mail (e-mail) 97.7 97.5 99.6 99.4 2.1 % of personnel that uses computers at least once a week 71.6 68.3 66.3 76.9 2.2 % of personnel that uses Internet-connected computers at least once a week 59.6 58.8 56.7 61.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 14.3 14.1 18.6 12.5 3 % of companies that used some type of open source software 82.1 81.9 83.6 84.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 36.3 35.2 43.5 51.5 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 75.3 74.9 79.1 70.7 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 57.1 57.0 57.6 60.4 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 24.9 23.1 36.5 46.8 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 18.0 16.2 29.7 42.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 28.7 27.6 36.5 40.8 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 61.9 59.4 81.0 80.6 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 25.3 22.5 43.6 58.8 6 % of companies that had personnel specialised in ICT 24.9 21.2 49.5 71.6 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 5.0 3.9 10.9 24.5 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 29.1 30.9 23.3 29.6 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 17.4 15.3 31.1 45.6 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 40.7 33.6 62.4 77.5 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 90.1 89.9 91.5 89.6 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 22.3 36.5 32.4 17.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 13.8 14.3 9.3 17.9 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.7 99.7 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.1 99.0 99.8 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 95.6 95.9 92.9 96.1 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 17.5 14.4 37.5 53.7 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.8 5.9 10.0 31.1 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 65.7 63.1 83.0 92.3 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 47.8 44.6 69.0 82.6 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 57.6 55.4 72.5 83.5 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 31.6 30.5 37.8 52.1 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.3 0.3 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 62.8 63.9 56.3 46.5 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 25.7 25.3 28.5 29.4 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 6.4 6.0 9.3 10.2 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.8 4.5 6.0 13.9 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 95.2 94.8 98.3 97.7 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.8 91.3 96.1 93.4 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 41.7 38.7 63.7 66.8 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 55.8 54.2 66.3 75.1 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 56.3 55.7 59.8 69.4 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.6 91.4 92.4 92.6 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 50.3 47.1 72.3 86.5 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 39.0 35.3 64.9 78.1 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 44.7 41.3 67.8 80.4 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 42.6 39.8 61.8 74.1 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 47.2 43.8 70.4 84.2 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 26.5 23.2 48.2 67.5 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 32.0 29.0 52.4 66.8 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 24.6 23.7 31.7 26.7 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 22.2 22.3 21.7 20.9 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 9.8 9.6 10.8 13.3 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 17.4 17.6 16.5 10.8 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 12.8 12.9 12.6 9.8 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 41.1 43.1 27.7 17.4 17 % of companies that, in 2011 interacted online with the Public Administration (3) 80.2 78.1 95.1 99.1 17.1 Reasons to interact with the Public Administration: To obtain information (3) 70.0 67.1 90.8 94.1 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 67.1 64.3 86.3 95.0 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 58.1 54.9 79.6 90.3 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 60.9 57.9 82.1 89.1 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 55.8 52.6 77.9 85.8 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 35.5 32.1 57.9 76.8 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 10.2 9.6 13.1 26.4 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.2 3.1 2.9 9.3 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.4 0.3 0.7 2.4 18 % of companies with an Internet connection and a website (3) 68.4 65.8 86.2 92.2 18.1 Services available on the website: Company introduction (4) 91.4 90.7 94.9 97.8 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 63.5 62.2 69.2 80.3 18.3 Services available on the website: Access to product catalogues or price lists (4) 67.9 68.2 65.3 71.1 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 8.3 8.1 9.0 10.7 18.5 Services available on the website: Carrying out online orders or reservations (4) 21.0 20.1 24.4 37.1 18.6 Services available on the website: Online payments (4) 11.8 10.8 15.6 27.6 18.7 Services available on the website: Online order tracking (4) 16.3 15.5 18.6 31.7 18.8 Services available on the website: Website personalisation for regular users (4) 9.1 8.9 8.8 19.1 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 17.9 14.2 34.7 60.3 19 % of companies that used a digital signature in any communication sent from their company (3) 65.9 62.9 86.3 93.7 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 29.2 28.8 29.3 41.5 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.4 95.9 98.6 99.3 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 52.7 50.4 67.8 78.7 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 74.8 75.0 73.4 79.3 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 68.4 69.1 64.7 64.2 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 67.3 66.8 69.1 77.0 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 65.0 62.3 79.2 81.1 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 30.7 29.3 39.4 51.4 22.1 % of companies that regularly shared information with their suppliers(9) 90.2 91.3 83.5 88.4 22.2 % of companies that regularly shared information with their clients(9) 48.5 45.8 61.7 68.0 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 79.2 79.2 79.8 73.5 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 64.3 62.1 72.8 90.4 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 46.0 44.0 58.6 73.9 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 38.3 36.5 50.1 65.8 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 26.8 24.8 40.6 48.8 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 40.0 37.5 56.7 69.2 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 51.0 49.1 62.7 77.3 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 38.4 36.4 51.1 68.4 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 31.0 28.1 50.2 67.7 27 % of companies that had some computer application for managing client information (CRM tools) 40.7 39.2 50.5 57.5 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 40.6 39.1 50.5 57.5 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 33.4 32.0 43.1 50.9 29 % of companies that used online social networks for work reasons 18.2 16.2 31.1 42.0 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 23.1 19.5 34.1 47.9 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 86.5 85.6 89.4 91.6 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 35.4 35.8 32.9 38.6 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 74.1 75.4 68.8 72.1 3.2. Transport and storage (CNAE 49-53) 1.1 % of companies that had computers 98.5 98.3 99.1 100.0 1.2 % of companies that had a Local Area Network (LAN) 84.8 82.9 94.8 97.8 1.3 % of companies that had a 'wireless' Local Area Network 47.7 45.1 58.5 86.3 1.4 % of companies that had an Internet connection 97.4 97.1 98.6 100.0 1.5 % of companies that had Mobile telephones 95.5 95.1 97.6 99.5 1.6 % of companies that had other technologies (GPS, TPV, etc.) 42.8 41.1 50.8 60.1 1.7 % of companies that had electronic mail (e-mail) 96.5 96.2 98.0 100.0 2.1 % of personnel that uses computers at least once a week 57.7 39.6 53.0 70.3 2.2 % of personnel that uses Internet-connected computers at least once a week 39.6 34.9 46.5 39.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 10.8 10.1 14.7 9.6 3 % of companies that used some type of open source software 82.9 82.5 84.6 91.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 36.2 35.1 39.0 61.8 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 73.6 73.0 77.2 77.7 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 58.2 59.2 52.3 55.0 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 25.2 22.6 36.0 62.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 17.8 14.9 30.7 51.8 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 30.6 30.4 28.8 51.3 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 48.6 44.0 72.2 89.7 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 16.3 13.0 31.2 53.8 6 % of companies that had personnel specialised in ICT 18.9 13.6 43.0 78.0 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 4.7 2.6 13.2 31.9 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 19.2 25.8 13.1 13.1 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 14.2 11.1 29.2 44.7 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 32.6 17.2 58.5 79.1 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 95.9 99.6 88.8 88.0 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 32.0 29.9 26.4 33.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.8 11.8 11.5 12.2 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.9 99.9 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.9 98.8 99.4 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.9 97.2 95.1 97.0 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 15.7 12.4 28.6 61.0 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 7.8 5.3 19.4 34.9 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 66.1 63.0 80.5 96.3 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 47.7 43.8 65.4 90.5 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 58.0 54.7 73.9 87.7 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 32.8 29.8 47.0 63.1 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.1 0.1 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 63.4 63.8 63.2 48.1 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 27.2 27.4 26.1 23.8 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 6.0 5.5 7.6 16.0 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.3 3.1 3.1 12.1 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.3 96.1 96.6 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 89.3 88.3 94.5 96.0 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 40.4 36.9 56.1 81.0 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 43.3 41.5 49.9 70.1 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 48.9 47.3 54.7 75.3 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 92.3 93.0 86.6 96.3 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 44.8 40.0 68.8 88.0 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 31.0 25.9 55.5 80.2 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 42.6 38.2 64.8 82.4 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 39.1 34.5 63.6 73.3 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 41.5 36.1 68.7 88.0 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 23.9 19.0 48.2 72.1 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 23.1 19.1 42.3 67.4 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 25.1 24.6 29.4 21.1 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 28.9 30.4 21.3 17.3 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 11.8 12.0 11.3 7.5 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 15.7 15.9 16.0 6.5 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 14.9 15.8 10.9 4.6 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 45.5 48.8 29.2 17.1 17 % of companies that, in 2011 interacted online with the Public Administration (3) 90.9 89.8 96.9 97.2 17.1 Reasons to interact with the Public Administration: To obtain information (3) 80.4 78.7 89.2 95.6 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 79.7 77.9 89.2 95.1 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 62.1 58.7 79.2 91.0 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 68.0 64.9 84.6 86.3 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 60.0 56.4 79.6 80.9 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 44.6 39.8 69.9 78.3 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 12.3 11.3 15.3 30.3 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.9 3.4 5.5 12.0 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.7 0.4 1.5 7.0 18 % of companies with an Internet connection and a website (3) 59.5 54.4 86.0 95.9 18.1 Services available on the website: Company introduction (4) 91.0 89.9 93.6 100.0 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 59.6 55.7 70.1 87.7 18.3 Services available on the website: Access to product catalogues or price lists (4) 39.7 38.5 40.3 62.3 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 9.0 7.8 11.8 20.1 18.5 Services available on the website: Carrying out online orders or reservations (4) 17.0 13.6 27.6 31.6 18.6 Services available on the website: Online payments (4) 8.0 6.3 12.3 23.5 18.7 Services available on the website: Online order tracking (4) 28.2 23.5 45.8 37.6 18.8 Services available on the website: Website personalisation for regular users (4) 12.3 8.5 26.0 20.3 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 24.8 20.0 36.4 64.1 19 % of companies that used a digital signature in any communication sent from their company (3) 77.7 75.3 89.6 94.8 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 23.1 21.5 30.0 31.9 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.2 98.2 98.3 98.7 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 49.1 45.9 64.6 83.3 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 75.9 75.8 74.8 81.6 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 57.6 61.2 43.0 49.9 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 74.5 74.7 76.1 61.7 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 76.0 73.7 84.6 83.7 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 22.6 18.8 42.8 45.7 22.1 % of companies that regularly shared information with their suppliers(9) 71.7 75.3 61.4 71.9 22.2 % of companies that regularly shared information with their clients(9) 90.4 91.1 89.4 86.2 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 79.2 79.3 77.6 85.8 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 71.6 68.2 79.9 81.3 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 22.6 21.3 27.9 40.9 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 33.3 32.2 38.4 47.4 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 30.1 27.4 44.7 44.7 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 35.5 33.4 46.4 49.9 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 25.9 24.5 30.9 48.4 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 34.9 33.3 42.2 53.2 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 17.2 13.3 36.0 56.2 27 % of companies that had some computer application for managing client information (CRM tools) 26.1 23.0 42.8 45.6 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 26.1 23.0 42.8 45.6 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 17.3 14.3 33.8 37.1 29 % of companies that used online social networks for work reasons 10.7 9.5 15.0 28.4 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 27.0 18.4 57.7 43.5 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 72.7 71.2 76.2 80.9 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 54.2 58.4 42.3 37.1 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 66.1 68.1 54.7 77.1 3.3. Accommodation services (CNAE 55) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 93.4 92.2 97.6 100.0 1.3 % of companies that had a 'wireless' Local Area Network 61.6 60.3 64.6 76.1 1.4 % of companies that had an Internet connection 99.9 99.9 99.8 100.0 1.5 % of companies that had Mobile telephones 85.4 82.7 94.3 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 69.8 69.6 69.6 78.1 1.7 % of companies that had electronic mail (e-mail) 99.6 99.9 98.4 100.0 2.1 % of personnel that uses computers at least once a week 44.4 46.2 42.1 45.7 2.2 % of personnel that uses Internet-connected computers at least once a week 37.8 39.1 36.1 38.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 5.3 3.5 5.2 7.5 3 % of companies that used some type of open source software 85.0 85.6 83.2 81.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 33.8 33.6 33.1 47.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 77.3 77.3 77.3 74.6 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 60.0 60.5 60.0 45.1 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 25.4 23.3 32.6 36.8 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 17.5 15.3 25.6 21.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 33.6 33.7 33.1 34.6 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 55.7 50.6 72.8 82.2 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 6.8 3.2 17.1 34.7 6 % of companies that had personnel specialised in ICT 22.3 19.0 30.8 60.1 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 4.0 2.2 9.6 16.9 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 27.3 35.4 22.1 18.2 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 14.5 12.2 22.3 25.1 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 33.4 26.4 43.1 70.5 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 98.2 100.0 95.7 87.8 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 20.0 19.4 24.5 14.4 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 9.0 7.4 14.2 18.8 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.8 99.7 100.0 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 95.8 95.9 95.1 98.9 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 17.7 13.3 32.2 39.5 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 7.2 6.8 7.5 19.0 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 57.3 51.9 74.8 89.5 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 41.5 36.7 56.3 74.7 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 50.1 44.7 67.4 82.2 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 27.1 26.3 28.6 38.7 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 69.0 69.5 67.3 67.3 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 22.2 22.3 22.1 18.0 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 3.4 3.2 3.6 7.4 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 5.5 5.0 6.9 7.3 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.8 98.6 99.6 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 86.4 84.6 92.9 90.5 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 41.3 39.2 46.2 66.6 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 71.3 68.5 80.9 82.1 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 70.1 69.4 72.3 72.8 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 92.4 91.7 95.0 92.7 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 40.2 33.4 61.5 87.4 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 31.1 25.9 45.4 80.2 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 32.1 25.8 51.1 77.9 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 37.2 31.7 54.2 74.9 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 39.6 33.0 59.9 86.3 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 22.8 18.3 37.3 49.2 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 19.8 16.9 28.4 43.1 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 25.9 26.4 24.0 22.2 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 26.2 27.9 20.8 13.8 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 10.2 10.1 11.0 9.5 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 15.2 15.1 16.2 11.7 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 9.2 9.9 6.5 8.4 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 53.3 57.1 41.8 24.3 17 % of companies that, in 2011 interacted online with the Public Administration (3) 80.0 76.4 91.9 99.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 73.7 70.1 85.2 95.8 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 71.5 68.3 81.3 94.7 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 56.7 50.2 77.9 90.9 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 59.4 53.9 77.3 89.5 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 53.0 47.5 71.1 85.4 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 42.8 38.3 55.8 81.3 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 6.3 4.7 11.0 17.4 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.3 2.6 4.8 10.8 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.2 1.0 1.6 5.5 18 % of companies with an Internet connection and a website (3) 94.3 94.2 93.9 98.0 18.1 Services available on the website: Company introduction (4) 98.5 98.9 97.5 96.7 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 85.4 84.0 90.1 92.3 18.3 Services available on the website: Access to product catalogues or price lists (4) 88.0 87.0 91.1 95.7 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 27.1 25.8 31.2 35.8 18.5 Services available on the website: Carrying out online orders or reservations (4) 82.4 80.0 90.2 94.8 18.6 Services available on the website: Online payments (4) 40.9 37.4 52.4 60.0 18.7 Services available on the website: Online order tracking (4) 30.6 30.5 30.7 33.4 18.8 Services available on the website: Website personalisation for regular users (4) 13.2 13.4 11.6 20.5 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 25.3 20.4 39.8 62.3 19 % of companies that used a digital signature in any communication sent from their company (3) 62.1 55.6 83.3 100.0 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 36.8 38.0 33.0 40.4 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 91.9 90.7 94.7 94.7 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 50.3 46.5 61.0 83.3 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 78.2 76.8 82.8 76.7 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 56.3 56.0 56.6 59.6 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 39.4 40.1 38.5 31.8 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 65.6 59.7 80.9 80.0 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 24.6 22.4 33.2 25.4 22.1 % of companies that regularly shared information with their suppliers(9) 70.9 70.6 70.3 84.0 22.2 % of companies that regularly shared information with their clients(9) 83.9 86.4 79.3 61.3 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 87.1 86.3 89.9 82.9 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 68.2 65.1 75.2 83.4 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 27.0 22.7 41.6 46.3 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 30.0 27.8 38.5 34.7 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 28.3 25.1 39.3 42.2 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 17.1 14.7 25.8 24.1 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 27.0 22.2 44.7 39.9 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 31.0 27.3 44.5 41.1 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 15.1 10.3 30.1 47.5 27 % of companies that had some computer application for managing client information (CRM tools) 33.1 29.4 43.7 62.9 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 33.1 29.4 43.7 62.9 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 28.0 23.9 40.0 61.9 29 % of companies that used online social networks for work reasons 41.2 36.5 56.7 67.1 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 14.7 12.6 19.1 21.7 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 95.4 94.9 96.7 95.4 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 23.9 21.9 26.6 40.9 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 87.4 88.7 85.2 79.7 3.4. Information and communications (CNAE 58-63) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 97.0 96.4 98.8 100.0 1.3 % of companies that had a 'wireless' Local Area Network 81.8 80.3 86.6 85.3 1.4 % of companies that had an Internet connection 99.7 99.6 100.0 100.0 1.5 % of companies that had Mobile telephones 96.6 95.8 99.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 32.2 34.3 25.0 28.9 1.7 % of companies that had electronic mail (e-mail) 99.7 99.6 100.0 100.0 2.1 % of personnel that uses computers at least once a week 96.5 96.2 96.5 96.5 2.2 % of personnel that uses Internet-connected computers at least once a week 95.0 94.7 94.6 95.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 44.7 30.7 36.6 53.1 3 % of companies that used some type of open source software 94.2 93.7 97.0 91.3 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 63.2 61.9 66.2 74.0 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 92.4 92.7 93.0 84.4 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 70.3 71.8 65.7 65.0 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 66.8 65.7 69.7 74.4 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 50.8 48.8 56.5 60.5 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 53.3 51.1 60.2 62.9 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 85.9 83.6 93.0 94.8 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 52.3 46.0 71.8 77.8 6 % of companies that had personnel specialised in ICT 72.0 67.2 86.9 90.7 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 43.6 38.6 59.2 63.4 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 34.8 36.5 33.9 20.5 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 45.5 40.0 60.8 74.7 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 88.3 86.8 91.9 89.5 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 77.1 75.0 79.1 89.2 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 49.9 39.6 41.9 54.4 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 13.2 12.8 13.9 17.4 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.9 99.9 99.7 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 92.5 93.5 89.3 90.0 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 42.2 35.6 59.9 79.3 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 19.3 16.3 24.6 51.1 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 90.4 88.4 96.4 98.7 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 77.5 74.5 84.9 96.2 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 81.9 79.7 87.9 93.2 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 47.7 45.0 55.6 59.9 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 31.9 33.5 29.1 15.7 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 38.9 40.7 34.1 29.6 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 16.5 15.5 19.9 18.3 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 12.7 10.3 16.9 36.4 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 99.5 99.4 99.7 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 93.1 92.9 94.0 91.9 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 70.5 66.4 82.7 88.4 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 68.5 67.2 71.8 77.1 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 71.7 71.3 71.7 80.7 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 95.3 94.8 97.1 95.4 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 79.4 75.1 92.2 96.6 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 70.7 65.0 88.0 95.4 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 72.9 67.8 88.4 93.7 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 76.8 72.9 89.1 92.0 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 77.8 73.9 89.1 95.9 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 55.0 51.1 64.5 82.1 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 53.3 49.3 63.3 79.8 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 24.9 26.5 18.4 25.6 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 19.2 19.4 20.2 11.5 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 7.4 6.3 11.3 9.2 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 9.8 8.4 14.6 13.1 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 6.5 6.7 5.6 7.5 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 19.4 23.1 7.8 6.1 17 % of companies that, in 2011 interacted online with the Public Administration (3) 93.0 91.3 98.2 100.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 87.5 85.2 94.0 98.1 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 83.4 81.1 90.2 95.0 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 73.0 69.6 82.4 91.6 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 76.9 72.9 87.9 99.3 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 70.3 65.6 83.8 93.7 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 58.5 53.2 73.1 85.3 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 28.5 26.1 33.3 51.3 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 13.4 12.5 14.2 26.3 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 4.3 4.4 2.9 8.0 18 % of companies with an Internet connection and a website (3) 92.4 90.7 98.3 96.7 18.1 Services available on the website: Company introduction (4) 97.3 97.2 97.2 99.3 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 77.6 76.1 81.9 83.5 18.3 Services available on the website: Access to product catalogues or price lists (4) 63.2 64.2 60.9 58.7 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 8.0 7.9 6.0 17.8 18.5 Services available on the website: Carrying out online orders or reservations (4) 20.9 23.3 11.9 23.5 18.6 Services available on the website: Online payments (4) 18.2 19.2 14.7 18.0 18.7 Services available on the website: Online order tracking (4) 9.1 10.0 5.1 13.6 18.8 Services available on the website: Website personalisation for regular users (4) 16.0 16.3 14.0 20.1 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 44.3 37.5 63.2 71.4 19 % of companies that used a digital signature in any communication sent from their company (3) 83.1 81.1 88.1 96.3 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 35.8 33.9 39.4 51.1 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 94.7 93.0 99.7 99.3 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 60.0 58.1 63.1 80.4 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 87.5 87.7 85.7 91.1 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 55.0 57.1 47.6 54.6 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 48.2 48.4 46.9 49.8 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 81.6 80.7 82.2 90.7 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 30.5 30.8 27.9 38.8 22.1 % of companies that regularly shared information with their suppliers(9) 84.9 85.2 83.2 86.3 22.2 % of companies that regularly shared information with their clients(9) 79.0 82.8 63.7 74.8 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 90.5 90.3 91.1 91.2 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 65.8 66.4 60.2 75.8 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 21.4 21.9 16.3 34.7 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 44.0 42.8 45.1 60.5 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 36.6 36.4 35.9 42.0 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 26.7 28.2 19.1 36.5 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 25.7 26.4 20.3 38.5 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 48.6 46.1 54.4 66.5 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 35.8 32.2 42.9 68.7 27 % of companies that had some computer application for managing client information (CRM tools) 53.4 50.0 63.7 66.2 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 53.4 50.0 63.7 66.2 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 44.3 42.8 47.3 58.2 29 % of companies that used online social networks for work reasons 57.9 54.9 68.1 66.7 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 51.0 47.5 60.5 58.8 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 82.7 82.7 81.6 87.4 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 45.2 42.4 51.6 56.3 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 74.9 77.4 68.8 66.3 3.5. Real estate activities (CNAE 68) 1.1 % of companies that had computers 97.4 97.2 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 85.8 85.0 94.6 100.0 1.3 % of companies that had a 'wireless' Local Area Network 56.1 56.3 47.7 100.0 1.4 % of companies that had an Internet connection 96.2 95.8 100.0 100.0 1.5 % of companies that had Mobile telephones 86.0 84.9 100.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 22.9 22.5 21.7 63.3 1.7 % of companies that had electronic mail (e-mail) 95.7 95.4 100.0 100.0 2.1 % of personnel that uses computers at least once a week 79.6 75.3 77.1 93.4 2.2 % of personnel that uses Internet-connected computers at least once a week 77.6 73.6 75.2 90.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 22.3 20.4 17.6 32.1 3 % of companies that used some type of open source software 84.9 85.6 75.6 89.5 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 37.6 36.5 51.1 52.5 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 81.8 84.0 54.8 60.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 54.7 55.6 42.8 52.5 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 33.0 32.3 34.3 81.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 21.6 21.6 17.4 52.5 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 29.3 29.8 21.3 34.1 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 71.8 70.7 82.8 100.0 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 23.8 21.2 52.2 73.8 6 % of companies that had personnel specialised in ICT 33.4 30.4 65.0 92.1 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 7.0 5.8 20.2 34.1 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 12.4 14.6 6.9 0.0 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 23.1 21.4 45.2 31.5 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 63.7 63.6 60.7 100.0 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 91.1 92.2 82.6 100.0 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 34.9 31.6 41.2 31.4 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 7.9 7.4 14.2 7.9 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.9 100.0 98.8 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.4 100.0 91.9 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.8 97.5 88.3 89.5 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 26.5 25.4 35.3 63.3 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 3.4 2.6 10.8 26.2 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 71.6 69.3 97.4 100.0 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 59.2 57.0 83.1 100.0 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 61.4 58.7 91.2 100.0 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 23.1 20.8 43.1 89.5 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.1 0.0 1.3 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 56.8 57.2 54.4 42.0 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 30.6 31.8 16.4 18.4 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 6.9 6.1 17.0 7.9 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 5.7 5.0 11.0 31.8 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 99.6 99.6 100.0 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.0 89.3 98.8 100.0 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 35.1 33.1 54.6 84.3 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 60.3 58.5 81.8 73.8 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 51.7 50.7 62.9 65.9 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 92.1 91.8 96.3 92.1 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 55.6 53.1 83.4 100.0 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 43.0 39.6 81.0 100.0 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 53.7 51.8 75.3 89.5 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 52.0 50.6 68.1 79.0 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 51.9 49.1 83.4 100.0 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 30.8 27.9 60.1 100.0 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 23.3 21.2 44.2 76.4 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 19.8 19.6 23.3 15.7 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 11.1 10.5 19.6 7.9 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 4.9 4.1 16.3 0.0 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 8.5 7.6 20.7 7.9 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 5.3 4.9 10.9 0.0 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 41.6 42.7 32.8 0.0 17 % of companies that, in 2011 interacted online with the Public Administration (3) 92.6 92.3 96.3 100.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 87.9 87.1 96.3 100.0 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 86.7 86.6 86.0 100.0 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 66.1 64.8 77.5 100.0 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 67.7 65.7 90.4 92.1 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 66.4 64.5 89.1 81.6 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 41.9 39.8 65.7 71.2 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 14.4 14.3 12.2 34.1 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 0.5 0.2 2.6 10.5 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.1 0.0 1.4 0.0 18 % of companies with an Internet connection and a website (3) 82.5 81.9 89.2 89.5 18.1 Services available on the website: Company introduction (4) 91.7 91.0 100.0 100.0 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 75.8 74.7 85.9 100.0 18.3 Services available on the website: Access to product catalogues or price lists (4) 68.6 67.6 77.0 91.2 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 7.9 7.9 6.1 23.8 18.5 Services available on the website: Carrying out online orders or reservations (4) 15.5 15.7 5.7 61.9 18.6 Services available on the website: Online payments (4) 12.2 11.4 14.4 61.9 18.7 Services available on the website: Online order tracking (4) 12.4 12.9 4.4 23.8 18.8 Services available on the website: Website personalisation for regular users (4) 7.7 7.7 8.6 0.0 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 37.4 37.1 37.3 55.7 19 % of companies that used a digital signature in any communication sent from their company (3) 71.7 69.7 94.9 100.0 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 20.0 19.1 25.0 39.7 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.9 98.8 100.0 100.0 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 44.4 43.3 58.5 55.4 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 76.4 74.8 93.4 71.6 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 65.8 69.7 33.3 14.2 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 28.2 27.9 35.2 0.0 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 81.5 80.4 95.7 61.5 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 16.1 14.9 30.2 29.2 22.1 % of companies that regularly shared information with their suppliers(9) 74.2 71.2 90.9 100.0 22.2 % of companies that regularly shared information with their clients(9) 75.3 72.4 91.6 100.0 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 80.6 77.3 100.0 100.0 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 85.4 89.9 56.4 73.0 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 10.3 9.8 15.6 21.3 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 22.5 21.0 36.8 65.9 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 11.6 10.3 26.6 31.8 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 8.8 8.0 17.6 21.3 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 9.4 7.9 26.2 29.2 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 20.0 18.1 41.3 50.2 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 18.9 16.9 41.3 50.2 27 % of companies that had some computer application for managing client information (CRM tools) 33.1 32.5 35.9 73.8 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 33.1 32.5 35.9 73.8 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 28.5 28.3 25.8 65.9 29 % of companies that used online social networks for work reasons 31.6 31.7 30.7 34.1 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 10.0 7.1 43.9 53.9 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 95.1 96.1 79.1 100.0 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 19.7 18.6 29.7 53.9 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 71.2 71.8 58.7 100.0 3.6. Professional, scientific and technical activities (excluding veterinary activities) (CNAE 69-74) 1.1 % of companies that had computers 99.8 99.9 98.8 100.0 1.2 % of companies that had a Local Area Network (LAN) 97.4 97.3 97.4 99.3 1.3 % of companies that had a 'wireless' Local Area Network 59.3 56.8 74.7 76.1 1.4 % of companies that had an Internet connection 99.7 99.8 98.8 100.0 1.5 % of companies that had Mobile telephones 91.4 90.9 93.4 98.5 1.6 % of companies that had other technologies (GPS, TPV, etc.) 21.3 20.9 23.3 29.6 1.7 % of companies that had electronic mail (e-mail) 99.7 99.8 98.8 100.0 2.1 % of personnel that uses computers at least once a week 92.2 94.6 93.5 89.2 2.2 % of personnel that uses Internet-connected computers at least once a week 88.5 91.4 88.3 86.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 28.0 21.8 29.6 32.7 3 % of companies that used some type of open source software 86.0 86.1 85.6 86.9 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 42.8 39.6 61.8 66.1 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 80.7 81.1 79.5 72.4 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 58.8 59.9 51.4 54.9 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 36.2 32.9 54.1 70.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 30.8 28.0 45.3 58.2 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 36.4 34.9 43.4 58.5 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 74.0 71.7 86.7 94.7 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 33.3 28.5 60.3 71.9 6 % of companies that had personnel specialised in ICT 42.7 38.0 68.8 83.7 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 12.0 9.2 26.6 41.9 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 27.3 27.2 31.0 15.3 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 31.4 28.7 44.9 60.3 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 52.0 48.6 60.7 79.6 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 85.5 84.9 88.6 84.4 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 36.0 45.3 38.4 31.2 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 12.6 13.6 6.7 7.5 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.6 99.5 100.0 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 91.6 92.2 87.6 88.3 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 33.9 30.0 54.7 74.7 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 8.9 7.2 15.3 38.0 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 78.3 76.5 87.9 97.1 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 60.4 56.9 79.7 91.1 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 68.9 67.1 77.2 93.7 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 32.3 30.4 41.0 61.1 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 44.1 45.5 37.5 22.5 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 33.1 33.5 30.7 29.4 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 15.0 14.2 19.8 19.8 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 7.8 6.7 12.1 28.3 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.2 98.2 98.3 97.5 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.5 90.4 91.7 90.5 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 69.9 68.7 75.0 89.6 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 47.8 45.2 61.5 72.7 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 53.7 52.0 62.2 73.3 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 96.2 96.4 94.2 96.7 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 62.6 59.4 79.5 94.3 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 53.6 50.0 73.0 91.5 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 55.2 52.2 70.3 92.4 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 56.9 54.1 72.6 82.7 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 58.8 55.1 78.5 93.3 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 38.7 34.9 58.7 79.1 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 31.2 27.6 50.1 71.0 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 26.9 26.5 28.8 31.3 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 24.6 24.5 26.4 21.5 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 13.2 13.8 8.6 14.4 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 17.5 17.8 16.8 12.2 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 7.6 7.1 11.2 10.8 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 33.1 35.1 22.1 14.0 17 % of companies that, in 2011 interacted online with the Public Administration (3) 95.2 94.8 97.2 99.5 17.1 Reasons to interact with the Public Administration: To obtain information (3) 91.5 91.1 94.0 95.5 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 86.4 85.1 93.9 95.3 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 76.6 74.5 88.6 92.9 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 78.3 77.2 84.7 87.4 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 71.8 70.6 78.2 85.0 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 59.8 58.6 65.2 78.4 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 22.0 20.4 30.1 41.0 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 8.1 6.8 14.6 20.2 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 2.5 1.9 6.4 7.4 18 % of companies with an Internet connection and a website (3) 78.7 76.5 91.8 96.8 18.1 Services available on the website: Company introduction (4) 95.9 95.8 95.6 99.5 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 67.5 66.1 73.1 83.8 18.3 Services available on the website: Access to product catalogues or price lists (4) 46.3 45.6 49.6 49.6 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 5.5 4.8 7.8 12.6 18.5 Services available on the website: Carrying out online orders or reservations (4) 10.7 10.6 10.9 10.7 18.6 Services available on the website: Online payments (4) 7.9 7.9 6.0 15.5 18.7 Services available on the website: Online order tracking (4) 8.3 7.6 11.7 14.3 18.8 Services available on the website: Website personalisation for regular users (4) 11.1 10.7 12.1 18.4 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 34.2 30.0 51.1 77.7 19 % of companies that used a digital signature in any communication sent from their company (3) 87.7 87.1 90.1 96.9 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 31.6 31.2 31.8 44.7 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.0 95.4 100.0 98.9 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 55.9 55.8 54.9 67.9 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 80.7 80.4 81.4 86.2 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 43.1 42.9 43.4 46.0 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 32.7 31.2 41.6 42.2 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 85.3 84.4 90.6 92.8 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 20.5 19.7 25.2 26.0 22.1 % of companies that regularly shared information with their suppliers(9) 81.8 80.2 91.0 80.4 22.2 % of companies that regularly shared information with their clients(9) 89.0 89.4 86.1 90.5 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 89.2 88.3 93.3 95.5 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 68.3 70.1 56.8 75.9 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 11.6 10.3 17.7 27.1 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 38.6 36.7 49.1 57.1 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 32.6 32.1 34.8 38.5 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 16.3 15.9 17.8 24.2 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 16.0 14.7 22.0 31.0 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 38.8 37.1 46.2 65.8 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 20.4 16.2 44.3 56.9 27 % of companies that had some computer application for managing client information (CRM tools) 34.9 32.9 43.6 65.9 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 34.8 32.7 43.6 65.5 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 20.8 18.6 30.4 53.0 29 % of companies that used online social networks for work reasons 26.8 25.1 34.2 54.9 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 44.8 42.3 52.3 64.4 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 86.2 85.6 90.7 83.4 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 54.5 54.8 53.7 51.3 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 73.5 76.7 60.9 58.8 3.7. Administrative office activities and auxiliary services (including travel agencies) (CNAE 77-82) 1.1 % of companies that had computers 94.1 92.4 99.9 99.5 1.2 % of companies that had a Local Area Network (LAN) 67.1 60.7 86.3 95.5 1.3 % of companies that had a 'wireless' Local Area Network 40.9 38.4 47.0 56.7 1.4 % of companies that had an Internet connection 92.6 90.5 99.4 99.3 1.5 % of companies that had Mobile telephones 93.6 93.1 94.5 98.7 1.6 % of companies that had other technologies (GPS, TPV, etc.) 25.8 26.0 24.0 29.8 1.7 % of companies that had electronic mail (e-mail) 92.4 90.4 99.4 98.4 2.1 % of personnel that uses computers at least once a week 30.0 31.4 27.1 30.4 2.2 % of personnel that uses Internet-connected computers at least once a week 27.1 28.8 23.8 27.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 7.4 6.1 6.2 8.0 3 % of companies that used some type of open source software 79.7 79.8 79.3 79.0 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 33.5 33.3 32.6 40.4 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 73.9 74.4 72.8 69.2 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 59.0 60.6 54.1 53.3 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 22.9 21.0 26.7 39.2 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 12.7 10.6 17.0 29.0 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 28.0 27.5 27.5 36.1 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 41.6 36.9 53.2 71.2 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 16.9 13.2 24.8 44.9 6 % of companies that had personnel specialised in ICT 13.8 9.2 24.7 44.5 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 4.3 2.4 8.6 17.3 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 29.6 34.8 29.6 18.7 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 10.0 7.9 13.3 30.9 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 53.7 48.1 64.2 59.3 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 91.7 92.5 88.6 93.8 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 13.9 24.6 23.1 12.8 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 6.9 6.5 7.1 11.6 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.7 99.6 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.9 98.6 99.8 99.8 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 93.9 93.9 93.5 94.8 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 17.6 13.6 26.3 41.8 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.4 4.7 8.7 22.4 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 59.7 55.3 69.9 83.9 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 39.0 35.0 46.0 70.4 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 50.5 45.8 61.6 76.4 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 27.4 25.5 29.5 46.0 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.3 0.4 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 57.7 59.1 56.4 41.7 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 30.7 31.3 28.5 30.3 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 6.7 5.1 9.9 17.9 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.7 4.2 5.2 10.1 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 97.5 97.0 98.8 99.1 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 88.7 88.2 89.5 92.9 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 40.7 36.0 51.8 67.6 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 42.7 40.9 44.4 60.9 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 43.0 41.1 45.5 60.3 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 90.1 89.9 91.2 89.5 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 34.5 29.1 47.2 73.3 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 23.2 17.9 34.9 63.7 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 31.7 26.4 43.8 68.9 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 30.2 25.6 40.8 63.4 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 32.2 26.5 45.4 71.4 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 17.2 12.9 25.9 51.8 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 17.4 13.2 27.1 48.6 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 23.8 23.2 25.8 26.5 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 22.2 21.3 26.7 19.6 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 7.3 5.8 12.4 11.2 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 12.6 11.0 18.1 16.3 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 13.2 13.7 11.1 13.9 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 49.8 52.6 44.1 26.2 17 % of companies that, in 2011 interacted online with the Public Administration (3) 83.3 80.7 89.7 97.6 17.1 Reasons to interact with the Public Administration: To obtain information (3) 70.2 65.2 82.7 95.3 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 69.2 64.8 79.1 95.3 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 54.7 48.2 70.6 88.9 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 63.3 58.7 74.0 90.0 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 59.7 55.3 70.3 82.5 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 51.1 45.6 64.4 79.6 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 18.1 14.4 26.9 38.3 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.9 2.8 4.6 16.2 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.2 0.1 0.3 1.3 18 % of companies with an Internet connection and a website (3) 67.5 62.3 81.1 91.0 18.1 Services available on the website: Company introduction (4) 89.1 86.6 94.3 96.5 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 62.2 61.3 61.6 72.5 18.3 Services available on the website: Access to product catalogues or price lists (4) 44.7 48.7 36.0 34.3 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 6.5 6.8 5.1 7.7 18.5 Services available on the website: Carrying out online orders or reservations (4) 13.4 15.2 9.4 8.8 18.6 Services available on the website: Online payments (4) 14.3 17.2 6.9 9.7 18.7 Services available on the website: Online order tracking (4) 10.8 11.8 8.6 7.4 18.8 Services available on the website: Website personalisation for regular users (4) 7.6 8.0 5.6 10.5 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 32.4 25.4 42.8 65.4 19 % of companies that used a digital signature in any communication sent from their company (3) 66.5 61.6 78.2 91.9 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 23.7 21.4 26.0 38.3 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 96.7 95.6 99.3 99.3 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 37.3 34.9 41.4 59.8 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 77.9 76.5 81.0 82.8 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 56.9 61.8 44.2 44.4 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 38.6 39.4 35.6 38.5 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 73.4 68.4 83.8 92.0 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 11.0 10.1 11.7 22.7 22.1 % of companies that regularly shared information with their suppliers(9) 83.7 86.3 81.2 71.0 22.2 % of companies that regularly shared information with their clients(9) 80.1 75.2 91.7 91.9 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 84.1 85.1 81.8 81.6 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 66.3 61.0 80.2 76.6 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 13.1 10.9 19.7 23.4 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 25.2 23.5 28.9 37.8 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 20.4 18.0 27.6 31.4 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 14.4 13.3 17.2 21.4 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 15.8 13.3 22.6 28.8 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 26.5 23.5 34.7 43.8 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 13.4 10.4 21.0 32.9 27 % of companies that had some computer application for managing client information (CRM tools) 19.5 15.4 30.0 45.3 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 19.5 15.4 30.0 45.3 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 14.0 10.4 22.6 38.0 29 % of companies that used online social networks for work reasons 16.8 15.2 21.5 24.0 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 40.4 29.5 62.8 72.8 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 89.3 92.8 80.9 82.6 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 35.6 26.3 59.9 47.6 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 73.6 72.3 82.2 58.6 4. ICT Sector (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 98.5 98.2 99.1 100.0 1.3 % of companies that had a 'wireless' Local Area Network 85.4 83.9 90.7 87.1 1.4 % of companies that had an Internet connection 99.7 99.5 100.0 100.0 1.5 % of companies that had Mobile telephones 99.0 98.9 99.2 99.4 1.6 % of companies that had other technologies (GPS, TPV, etc.) 39.0 42.3 28.6 28.3 1.7 % of companies that had electronic mail (e-mail) 99.7 99.5 100.0 100.0 2.1 % of personnel that uses computers at least once a week 96.2 95.4 97.2 96.1 2.2 % of personnel that uses Internet-connected computers at least once a week 94.4 93.3 93.9 94.9 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 49.2 36.0 40.7 57.4 3 % of companies that used some type of open source software 93.9 94.3 93.7 88.8 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 64.1 63.3 65.6 71.2 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...) 92.2 93.2 91.0 81.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 68.4 70.4 61.9 62.6 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 64.8 62.8 71.3 71.1 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information 56.1 55.2 59.9 56.4 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 55.9 54.7 59.1 61.8 4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 93.1 92.3 95.9 95.9 5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 60.3 54.3 78.7 81.7 6 % of companies that had personnel specialised in ICT 79.1 75.3 91.2 91.9 7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT 49.4 44.3 65.9 64.7 8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7) 34.8 36.1 34.6 20.0 9.1 ICT training in 2011: % of companies that provided ICT training activities for employees 53.8 49.1 67.4 74.3 9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2) 90.7 89.2 94.7 91.7 9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2) 74.2 70.3 82.0 87.2 9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8) 52.0 43.8 44.3 56.5 10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.2 9.3 13.2 13.9 10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 10 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.9 100.0 99.7 100.0 10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 92.7 93.4 90.9 90.1 10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 42.1 36.1 57.5 77.3 10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 19.2 16.5 23.3 47.9 10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 94.4 93.5 97.2 98.1 10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3) 82.3 80.0 88.6 93.1 10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3) 85.4 83.2 92.1 93.7 10 10 % of companies with Internet access, by type of connection: Other mobile connections (3) 51.3 48.4 59.6 64.4 11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 34.1 35.1 33.7 19.6 11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 36.2 37.8 30.4 32.6 11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 17.4 17.1 19.3 14.2 11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 12.3 10.0 16.5 33.7 12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 99.7 99.6 99.7 100.0 12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 96.1 96.5 95.6 91.7 12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 78.0 73.9 90.8 92.1 12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 74.7 76.2 68.1 77.5 12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 80.7 81.9 76.5 80.1 12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 96.4 96.2 97.6 94.8 13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 86.3 83.6 94.5 96.3 14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 80.7 77.2 90.7 95.6 14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 77.0 72.5 91.2 92.0 15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1) 81.5 78.8 90.5 89.4 15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1) 85.1 82.6 92.1 95.6 15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1) 63.4 61.3 67.0 83.8 15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1) 64.1 61.4 70.7 82.4 16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems 30.3 31.9 24.7 27.5 16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony 18.6 18.0 22.0 12.6 16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information) 7.7 7.1 9.0 11.3 16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*) 8.6 7.8 11.0 11.1 16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**) 5.0 4.9 4.6 8.2 16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use 13.6 16.2 5.6 5.0 17 % of companies that, in 2011 interacted online with the Public Administration (3) 90.7 88.1 98.8 100.0 17.1 Reasons to interact with the Public Administration: To obtain information (3) 86.0 83.3 93.6 98.1 17.2 Reasons to interact with the Public Administration: To obtain forms (3) 77.9 74.6 87.2 93.9 17.3 Reasons to interact with the Public Administration: To return filled in forms (3) 72.5 70.2 77.5 91.4 17.4 Reasons to interact with the Public Administration: To use complete electronic management (3) 78.0 75.1 84.6 97.3 17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3) 70.3 67.1 77.8 92.6 17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3) 57.1 52.5 68.3 86.0 17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 28.6 25.3 35.3 55.7 17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 11.9 9.8 15.8 29.2 17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 2.9 2.7 3.1 6.8 18 % of companies with an Internet connection and a website (3) 92.5 91.0 97.4 97.3 18.1 Services available on the website: Company introduction (4) 99.1 99.0 99.6 99.3 18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 75.9 74.4 80.8 77.6 18.3 Services available on the website: Access to product catalogues or price lists (4) 63.4 64.7 60.1 58.1 18.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 11.5 12.9 5.1 16.1 18.5 Services available on the website: Carrying out online orders or reservations (4) 17.2 19.5 8.6 18.9 18.6 Services available on the website: Online payments (4) 12.9 13.9 8.7 13.7 18.7 Services available on the website: Online order tracking (4) 7.7 7.3 6.5 19.2 18.8 Services available on the website: Website personalisation for regular users (4) 16.5 17.1 13.0 20.8 18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 45.6 35.6 74.2 78.2 19 % of companies that used a digital signature in any communication sent from their company (3) 84.5 82.5 89.3 96.9 20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 40.3 37.2 47.4 56.8 20.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 93.5 91.6 99.0 98.7 21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing 61.2 58.1 68.7 81.3 21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6) 87.0 86.7 86.1 93.3 21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6) 56.6 57.0 55.5 55.8 21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6) 50.2 50.1 50.0 52.7 21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6) 78.0 76.8 79.2 88.4 22 % of companies that electronically shared information with their suppliers or clients in the supply chain 40.4 42.3 32.3 43.1 22.1 % of companies that regularly shared information with their suppliers(9) 89.0 90.1 83.7 87.2 22.2 % of companies that regularly shared information with their clients(9) 72.4 73.2 65.5 82.5 23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9) 94.9 94.8 96.3 91.8 23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9) 57.2 56.2 56.7 76.3 24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management 32.3 33.1 26.7 42.8 24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 45.9 43.0 53.2 63.4 24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management 38.9 39.4 36.3 42.7 24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management 33.9 35.3 26.9 39.4 25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management 40.1 42.3 29.4 47.6 25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting 54.2 52.1 58.7 70.4 26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 50.1 48.7 50.8 71.9 27 % of companies that had some computer application for managing client information (CRM tools) 68.0 67.2 71.0 67.9 28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 68.0 67.2 71.0 67.9 28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 57.9 58.6 55.4 57.7 29 % of companies that used online social networks for work reasons 47.6 44.6 57.8 53.9 30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10) 64.5 61.9 70.5 73.8 30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10) 77.1 75.2 80.9 85.7 30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10) 55.4 54.9 55.1 63.4 30.4 % of companies that used social networks for the following purpose: As an information channel for users(10) 65.8 67.7 61.3 59.8 Notes: 1) (*) (for example, compatibility problems with the software) (**) (for example: adaptability of the employees to the new work systems, lack of necessary skills or knowledge, hiring or legal problems) 1) ~'main variables'~ (1) This does not consider those devices that are only used via wifi and not via mobile telephony networks paid totally or partially by the company (2) Percentage of the total companies that provided ICT training activities for their companies (3) Percentage of the total companies with an Internet connection (4) Percentage of the total companies with an Internet connection and a website (5) Percentage of the total companies that used a digital signature in any communication sent from their company (6) Percentage of the total companies that carry out electronic data exchanges, appropriate for automatic processing (7) Percentage of the total companies that carried out, or tried to carry out, new hiring of personnel specialised in ICT (8) Percentage of the personnel in companies that carried out ICT training (9) Percentage of the total companies that share information electronically with suppliers/clients (10) Percentage of the total companies that use online social networks for work reasons Source: National Statistics Institute