Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies National results ICT use variables (at January 2013), by activity group (except CNAE 56, 64-66 and 95.1), main variable and company size. Units: percentages Total 10 to 49 50 to 249 250 and over Total Companies 1.1 % of companies that had computers 98.9 98.8 99.3 99.9 1.2 % of companies that had a Local Area Network (LAN) 85.4 83.7 95.2 98.0 1.3 % of companies that had a 'wireless' Local Area Network 55.6 52.6 71.9 79.4 1.4 % of companies that had an Internet connection 98.0 97.8 99.1 99.9 1.5 % of companies that had Mobile telephones 94.7 94.1 97.8 99.5 1.6 % of companies that had other technologies (GPS, TPV, etc.) 35.3 34.6 38.7 42.9 1.7 % of companies that had electronic mail (e-mail) 97.8 97.5 99.0 99.9 2.1 % of personnel that uses computers at least once a week 57.4 52.2 57.1 61.1 2.2 % of personnel that uses Internet-connected computers at least once a week 48.5 46.5 49.5 49.4 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 16.1 13.2 16.5 18.0 3 % of companies that used some type of open source software 70.5 69.6 74.3 85.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 32.9 30.9 41.9 58.5 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 67.9 67.0 71.8 78.0 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 50.5 50.2 51.5 55.2 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 24.8 22.3 36.2 57.4 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 19.7 17.4 30.8 45.6 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 28.4 27.1 34.1 46.7 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 16.6 17.7 10.5 5.9 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 16.8 16.9 16.4 14.5 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 13.0 13.5 10.4 7.8 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.5 10.6 10.4 8.7 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 14.0 14.6 10.7 6.8 4.6 % of companies that did not use open source software due to the following reasons: Other 4.6 4.4 5.7 6.2 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 65.5 62.4 82.3 92.4 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 20.2 17.1 35.4 53.6 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 46.9 40.7 58.9 76.5 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 93.0 94.3 89.2 91.1 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 25.9 34.8 28.1 23.5 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 27.0 23.4 44.4 63.5 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.2 10.1 10.0 13.1 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.5 99.5 99.9 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.5 98.3 99.5 99.7 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 93.6 93.8 92.3 92.2 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 21.5 18.1 36.8 62.9 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 7.0 5.4 12.6 32.7 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 73.6 71.0 87.5 96.0 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 53.8 49.9 73.8 88.8 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 68.6 65.9 82.8 92.0 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 24.5 21.4 38.9 57.8 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.5 0.5 0.1 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 55.1 56.3 50.7 37.4 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 29.0 28.8 29.7 30.1 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 9.6 9.3 10.1 15.7 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 5.9 5.0 9.5 16.8 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.8 96.5 98.9 99.2 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.5 91.0 94.4 93.9 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 45.0 41.6 62.0 77.7 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 51.9 49.7 63.6 72.4 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 52.7 51.1 60.6 69.6 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.3 91.1 92.5 92.4 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 51.5 46.8 76.3 91.3 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 38.3 33.1 65.4 85.8 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 47.3 42.7 71.5 86.4 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 90.1 88.9 96.7 98.8 13.1 Reasons to interact with the Public Administration: To obtain information (3) 77.6 75.3 90.3 95.6 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 89.1 88.3 92.4 93.8 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 55.8 53.7 64.2 75.6 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 34.8 33.4 39.7 50.6 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 2.8 2.9 2.4 3.8 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 75.5 72.9 90.1 95.2 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 85.5 84.3 90.5 93.6 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 54.3 52.2 62.0 73.2 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 29.2 28.1 32.2 44.5 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.2 3.2 3.0 4.3 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 64.4 61.1 81.9 91.5 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 86.4 85.3 90.7 92.9 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 45.6 43.5 52.3 64.6 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 18.9 17.8 21.5 32.4 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.2 5.4 4.1 4.9 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 72.5 69.7 87.5 94.6 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 90.4 89.9 92.7 92.1 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 34.6 32.5 42.0 54.8 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 14.0 13.1 16.9 24.8 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 3.5 3.5 3.2 5.3 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 53.4 49.5 73.0 89.5 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 88.9 88.2 91.8 91.5 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 25.6 24.2 29.1 38.9 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 8.1 7.3 10.4 14.7 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 7.5 7.9 5.9 7.2 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 19.3 17.7 27.2 36.9 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 5.1 4.4 8.1 13.9 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.9 0.6 2.3 4.7 14 % of companies with an Internet connection and a website (3) 71.6 68.6 87.8 93.8 14.1 Services available on the website: Company introduction (4) 93.6 93.0 96.0 98.3 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 63.2 61.0 71.6 79.9 14.3 Services available on the website: Access to product catalogues or price lists (4) 56.4 55.7 59.7 58.8 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 6.8 6.4 8.2 8.9 14.5 Services available on the website: Carrying out online orders or reservations (4) 15.2 14.4 18.6 19.7 14.6 Services available on the website: Online payments (4) 9.1 8.3 12.0 16.1 14.7 Services available on the website: Online order tracking (4) 11.0 10.3 13.4 18.3 14.8 Services available on the website: Website personalisation for regular users (4) 7.3 7.9 8.2 11.6 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 21.9 17.7 35.5 63.4 15 % of companies that used a digital signature in any communication sent from their company (3) 71.8 69.1 87.1 91.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 21.3 19.2 28.1 45.4 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.6 98.5 99.1 98.8 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 29.1 27.6 35.5 45.9 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 13.9 12.2 22.3 32.4 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 15.3 13.6 23.5 32.9 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 5.3 4.6 8.3 14.7 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 50.3 51.1 47.0 37.7 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 23.2 21.4 31.8 41.3 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 18.8 17.3 26.4 33.2 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 10.5 9.5 15.3 19.3 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 8.7 8.3 10.2 15.8 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 5.9 4.4 12.6 22.5 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 9.6 8.7 13.2 22.5 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 9.4 7.9 16.2 25.2 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 12.5 11.7 16.2 23.6 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 16.1 15.4 19.3 22.6 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.4 1.3 1.6 1.9 24 Cloud Computing: % of companies that used cloud computing solutions (3) 19.8 18.2 27.4 34.8 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 83.7 86.4 75.6 65.4 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 51.2 52.7 46.4 41.7 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 47.9 46.3 51.7 62.0 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 20.6 18.9 24.9 35.1 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 19.7 17.9 25.4 29.8 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 61.1 61.5 59.4 55.9 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 53.6 55.9 40.4 25.2 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 32.1 32.3 31.3 28.0 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 39.5 38.1 47.2 56.9 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 19.4 18.5 24.8 28.9 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 7.3 5.2 18.1 29.0 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 56.2 54.9 63.5 65.1 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 26.1 25.4 29.2 37.7 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 71.0 69.9 77.0 78.7 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 33.1 28.3 58.4 75.4 29 % of companies that had some computer application for managing client information (CRM tools) 31.2 28.6 43.8 56.7 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 29.2 26.7 42.4 54.3 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 24.8 22.5 36.4 47.5 1. Total for Industry (CNAE 10-39) 1.1 % of companies that had computers 98.8 98.5 99.8 100.0 1.2 % of companies that had a Local Area Network (LAN) 85.7 83.3 96.8 100.0 1.3 % of companies that had a 'wireless' Local Area Network 53.2 48.5 73.6 88.5 1.4 % of companies that had an Internet connection 97.5 97.1 99.6 100.0 1.5 % of companies that had Mobile telephones 94.2 93.4 98.2 99.8 1.6 % of companies that had other technologies (GPS, TPV, etc.) 24.8 24.0 27.6 32.4 1.7 % of companies that had electronic mail (e-mail) 97.4 97.0 99.5 100.0 2.1 % of personnel that uses computers at least once a week 49.7 39.1 51.2 57.4 2.2 % of personnel that uses Internet-connected computers at least once a week 38.7 32.3 39.0 43.8 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 13.3 7.9 12.0 18.7 3 % of companies that used some type of open source software 68.7 67.3 73.9 84.0 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 32.5 30.9 37.3 56.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 65.9 64.9 70.4 73.8 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 49.6 50.0 47.5 46.5 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 21.5 18.8 30.5 56.5 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 19.2 16.9 28.8 38.6 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 25.4 24.4 28.5 40.2 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 18.3 20.2 10.2 4.4 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 17.7 17.8 17.4 16.0 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 14.4 15.3 11.0 7.7 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 11.4 11.6 11.2 9.1 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 15.5 16.6 11.0 6.3 4.6 % of companies that did not use open source software due to the following reasons: Other 4.7 4.3 5.8 9.0 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 62.9 58.2 83.6 95.2 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 17.8 13.0 36.9 63.9 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 48.7 37.7 61.6 76.7 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 91.0 90.9 90.7 92.5 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 23.9 20.5 23.1 24.7 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 20.3 14.4 44.4 68.8 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.1 9.9 10.0 17.4 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.4 99.3 99.9 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.9 97.6 99.4 99.8 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 93.2 93.4 93.0 90.4 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 17.2 13.3 29.2 67.6 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 8.0 6.0 13.4 38.1 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 69.7 65.5 87.7 97.7 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 49.2 43.2 74.4 92.6 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 65.6 61.6 83.0 93.3 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 21.3 17.3 36.1 60.3 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.6 0.7 0.1 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 63.6 65.4 57.6 43.9 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 25.1 24.4 27.6 33.5 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 6.4 6.0 8.0 11.7 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.3 3.6 6.7 11.0 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.8 96.3 99.2 99.9 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.9 91.1 95.7 94.2 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 41.6 36.4 63.0 81.9 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 50.1 46.9 63.9 71.6 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 49.5 47.1 58.7 69.2 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 90.6 90.4 92.0 91.6 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 49.2 42.2 80.1 94.0 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 36.4 28.9 69.0 91.1 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 45.8 39.2 75.2 88.9 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 89.7 88.0 97.2 99.5 13.1 Reasons to interact with the Public Administration: To obtain information (3) 76.3 73.1 90.5 97.6 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 89.0 87.9 92.8 93.4 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 54.0 50.7 64.0 78.3 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 26.0 24.5 29.3 44.6 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 3.2 3.3 2.5 4.5 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 74.3 70.7 90.0 97.9 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 86.7 85.6 90.2 92.5 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 53.0 49.7 62.7 76.0 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 19.2 17.4 23.3 37.3 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.5 3.3 4.1 5.4 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 66.5 62.2 85.2 94.9 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 85.5 84.0 90.2 91.3 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 46.6 43.5 54.3 68.7 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 11.9 10.6 14.4 24.9 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.5 5.7 4.7 6.3 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 72.8 68.6 91.4 96.4 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 87.2 86.5 89.5 90.5 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 36.5 33.8 43.9 55.5 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 9.3 8.5 11.2 17.9 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 4.4 4.4 4.3 6.1 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 54.0 48.6 76.7 92.2 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 86.5 84.9 91.4 90.1 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 27.2 26.0 29.5 35.7 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 5.8 5.1 7.3 10.5 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 8.7 9.6 5.8 8.0 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 12.0 10.8 16.1 24.8 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 2.8 2.4 4.0 8.1 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.5 0.2 1.4 2.5 14 % of companies with an Internet connection and a website (3) 76.3 73.2 90.3 93.5 14.1 Services available on the website: Company introduction (4) 94.0 93.2 96.7 98.3 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 57.8 55.2 65.7 76.9 14.3 Services available on the website: Access to product catalogues or price lists (4) 61.0 60.2 64.4 60.6 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 5.3 5.2 5.4 7.2 14.5 Services available on the website: Carrying out online orders or reservations (4) 9.1 8.8 9.8 13.7 14.6 Services available on the website: Online payments (4) 5.6 5.5 5.9 8.2 14.7 Services available on the website: Online order tracking (4) 7.3 6.9 7.7 15.9 14.8 Services available on the website: Website personalisation for regular users (4) 5.0 7.9 4.0 7.7 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 13.9 10.0 23.3 57.2 15 % of companies that used a digital signature in any communication sent from their company (3) 71.4 67.5 88.6 93.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 20.5 17.1 29.0 50.3 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.6 98.5 99.4 98.2 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 22.3 21.6 23.7 37.5 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 9.8 8.6 13.7 25.8 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 12.2 10.7 17.8 28.6 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 3.8 3.1 6.1 12.1 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 54.2 54.1 56.8 43.5 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 17.7 16.5 22.0 33.0 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 13.3 12.1 17.1 27.2 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 7.0 6.4 9.0 13.1 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 5.5 5.1 6.9 11.5 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 3.4 2.3 7.2 16.8 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 6.2 5.7 6.6 17.5 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 6.2 5.0 9.8 19.7 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 6.9 6.4 8.0 14.8 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 15.4 15.0 16.3 23.0 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.5 1.3 2.3 2.2 24 Cloud Computing: % of companies that used cloud computing solutions (3) 16.3 14.2 25.1 32.3 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 82.9 87.3 75.6 56.1 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 45.7 48.4 39.5 36.1 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 39.7 35.1 50.1 56.7 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 13.4 9.8 20.2 31.2 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 19.2 16.6 25.2 28.5 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 62.3 62.4 62.0 60.1 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 56.8 60.3 40.0 24.6 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 32.3 32.9 29.7 27.6 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 39.7 37.3 50.3 66.6 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 20.0 19.2 24.0 26.2 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 7.9 4.7 19.7 43.2 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 51.2 48.9 61.9 64.2 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 27.9 26.9 31.2 43.5 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 69.5 67.8 77.3 81.2 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 37.4 29.6 72.4 89.0 29 % of companies that had some computer application for managing client information (CRM tools) 28.3 24.3 45.4 57.6 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 26.6 22.7 43.8 55.8 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 21.8 18.2 37.4 48.2 1.1. Food beverages tobacco textile garments leather and footwear wood and cork paper graphic arts and reproduction of recorded media (CNAE 10-18) 1.1 % of companies that had computers 98.1 97.7 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 81.7 79.2 94.7 100.0 1.3 % of companies that had a 'wireless' Local Area Network 47.1 42.5 70.4 89.5 1.4 % of companies that had an Internet connection 96.1 95.4 99.6 100.0 1.5 % of companies that had Mobile telephones 93.0 92.4 96.2 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 27.5 26.4 31.5 45.0 1.7 % of companies that had electronic mail (e-mail) 95.9 95.3 99.3 100.0 2.1 % of personnel that uses computers at least once a week 43.1 35.9 44.7 51.7 2.2 % of personnel that uses Internet-connected computers at least once a week 33.4 29.0 32.3 40.8 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 10.5 6.0 9.2 18.5 3 % of companies that used some type of open source software 67.6 66.5 72.2 83.9 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 33.4 32.2 37.2 58.9 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 65.0 64.3 67.7 75.9 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 49.6 50.1 46.9 48.3 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 20.0 18.5 24.3 54.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 17.8 15.4 29.2 41.0 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 26.0 25.7 25.6 41.7 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 19.7 21.4 11.6 4.8 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 16.5 16.4 17.2 16.3 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 13.4 13.7 12.2 8.5 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.1 9.9 11.5 9.3 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 15.6 16.2 13.0 6.6 4.6 % of companies that did not use open source software due to the following reasons: Other 4.6 4.4 4.8 9.4 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 60.5 57.1 76.9 92.8 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 14.8 11.4 30.6 57.2 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 55.0 48.4 63.6 79.6 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 86.7 83.7 92.5 91.6 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 23.8 21.0 23.6 24.7 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 17.0 12.0 40.3 71.8 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.8 10.6 11.3 14.1 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.4 99.3 99.6 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.4 97.0 99.2 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 91.5 91.1 92.9 97.5 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 16.8 14.3 24.7 65.3 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 8.9 8.1 9.3 37.6 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 64.1 60.1 83.2 97.0 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 43.2 37.3 71.6 93.2 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 61.4 57.9 77.5 93.7 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 16.5 12.9 31.2 63.1 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.6 0.7 0.4 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 62.6 63.9 57.3 45.2 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 26.4 26.2 26.6 32.5 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 6.4 5.9 8.8 10.3 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.1 3.4 6.9 12.0 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 95.6 95.0 98.8 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 92.5 91.8 96.1 97.9 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 37.8 33.1 60.4 78.6 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 50.7 48.0 63.0 76.7 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 43.6 40.7 57.0 71.2 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 89.4 89.2 90.4 94.2 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 41.9 35.7 74.1 92.3 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 29.2 22.3 63.5 90.7 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 39.4 33.6 69.0 88.1 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 89.1 87.4 97.2 100.0 13.1 Reasons to interact with the Public Administration: To obtain information (3) 77.1 74.2 91.5 96.7 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 90.2 89.4 93.1 96.1 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 52.3 48.8 65.1 76.5 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 25.0 23.6 29.4 41.6 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 3.5 3.9 1.5 3.0 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 71.5 68.1 88.0 100.0 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 86.7 85.6 90.6 95.1 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 51.6 48.4 63.1 73.6 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 19.0 17.1 25.9 32.2 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 5.1 5.1 4.9 4.2 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 65.1 61.4 82.8 96.3 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 85.9 84.1 92.2 96.1 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 43.3 40.4 52.1 66.7 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 10.9 9.9 13.6 19.6 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.8 6.2 4.9 2.9 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 72.9 69.3 91.1 96.4 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 91.0 90.6 92.3 94.7 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 34.1 31.7 42.2 52.1 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 8.1 6.9 13.3 11.8 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 2.9 2.6 3.9 3.7 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 52.2 47.2 76.4 89.6 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 87.7 86.2 91.3 97.3 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 26.2 26.1 26.2 30.8 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 5.4 4.4 8.7 6.4 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 9.1 10.0 7.1 2.2 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 10.8 10.1 14.0 16.0 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.2 3.2 3.0 4.8 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.3 0.2 0.9 1.2 14 % of companies with an Internet connection and a website (3) 66.7 63.2 84.1 92.1 14.1 Services available on the website: Company introduction (4) 92.9 91.9 97.1 97.5 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 56.4 54.0 63.7 79.6 14.3 Services available on the website: Access to product catalogues or price lists (4) 61.3 59.8 67.3 66.0 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 6.3 6.8 4.8 3.6 14.5 Services available on the website: Carrying out online orders or reservations (4) 17.0 16.5 18.4 21.6 14.6 Services available on the website: Online payments (4) 11.1 11.0 11.7 12.5 14.7 Services available on the website: Online order tracking (4) 9.1 8.9 9.1 14.4 14.8 Services available on the website: Website personalisation for regular users (4) 5.6 7.9 2.7 4.9 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 8.5 5.0 16.7 54.4 15 % of companies that used a digital signature in any communication sent from their company (3) 69.7 65.6 90.1 97.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 24.8 21.7 31.2 68.5 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 97.8 97.4 99.3 97.0 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 27.1 26.6 27.5 44.1 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 12.9 11.7 17.9 29.7 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 12.4 10.8 19.8 29.2 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 3.9 3.7 4.7 6.6 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 48.5 47.6 55.4 38.2 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 20.8 19.3 26.6 41.3 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 18.0 16.6 23.7 35.7 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 9.4 9.0 10.7 17.8 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 7.1 6.7 8.6 11.0 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 3.4 2.4 7.5 20.4 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 6.9 6.6 7.6 15.7 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 6.5 5.5 10.6 18.1 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 8.9 8.5 9.7 19.6 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 16.9 16.7 17.5 22.1 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 0.9 0.6 2.6 0.8 24 Cloud Computing: % of companies that used cloud computing solutions (3) 15.9 14.0 25.3 29.9 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 85.9 91.4 73.0 54.1 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 44.8 46.1 41.8 39.2 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 34.5 28.2 51.3 58.9 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 9.7 5.3 20.6 33.1 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 17.5 14.3 26.6 27.1 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 64.5 65.3 59.0 60.7 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 58.1 61.1 42.3 24.9 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 34.0 35.2 26.9 24.8 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 37.9 36.6 43.7 60.8 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 18.7 18.4 19.4 26.4 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 12.8 8.3 33.3 65.0 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 48.5 46.1 62.6 57.3 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 27.7 26.0 35.2 49.3 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 65.8 63.8 76.1 80.0 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 30.6 23.1 68.9 89.0 29 % of companies that had some computer application for managing client information (CRM tools) 25.3 21.7 43.5 58.9 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 23.0 19.3 40.9 55.9 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 20.4 16.9 37.5 55.0 1.2 Manufacture of coke, refinement of petroleum pharmaceutical products rubber and plastics Non-metallic ore products (CNAE 19-23) 1.1 % of companies that had computers 99.0 98.9 99.4 100.0 1.2 % of companies that had a Local Area Network (LAN) 92.7 91.3 97.3 100.0 1.3 % of companies that had a 'wireless' Local Area Network 62.9 58.8 75.4 92.7 1.4 % of companies that had an Internet connection 98.1 97.8 99.4 100.0 1.5 % of companies that had Mobile telephones 96.7 96.0 99.1 99.2 1.6 % of companies that had other technologies (GPS, TPV, etc.) 22.5 23.1 19.8 23.1 1.7 % of companies that had electronic mail (e-mail) 98.1 97.8 99.4 100.0 2.1 % of personnel that uses computers at least once a week 60.2 43.7 60.7 72.0 2.2 % of personnel that uses Internet-connected computers at least once a week 48.5 37.3 46.0 58.7 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 17.5 9.1 14.3 26.4 3 % of companies that used some type of open source software 68.3 66.9 72.0 79.5 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 32.8 31.1 36.5 51.2 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 66.1 65.2 69.0 73.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 46.3 47.8 40.8 40.6 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 24.6 21.0 33.3 59.2 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 19.4 16.8 27.1 38.8 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 27.5 26.8 27.4 41.4 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 18.6 21.5 8.4 5.0 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 20.1 20.7 17.7 17.3 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 15.8 17.9 8.3 7.0 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 12.6 12.7 12.7 10.7 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 16.4 17.9 11.7 6.6 4.6 % of companies that did not use open source software due to the following reasons: Other 6.9 6.2 8.8 11.6 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 71.1 66.1 87.7 97.5 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 22.2 14.0 47.4 76.5 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 53.0 44.4 58.5 70.5 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 91.5 92.3 89.4 94.4 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 24.9 22.2 25.2 25.2 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 27.9 20.2 52.1 77.5 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 8.9 9.0 6.4 17.9 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.0 98.7 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.7 97.2 99.6 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 91.6 91.0 94.9 88.0 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 20.4 15.5 31.5 71.4 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 10.4 7.0 18.1 46.1 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 75.0 70.0 92.1 97.8 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 54.9 47.2 80.3 94.9 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 71.1 66.5 86.4 95.5 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 27.0 22.5 39.3 62.6 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 1.0 1.3 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 68.0 71.5 58.3 40.2 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 21.6 18.3 32.3 40.6 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 5.1 5.1 4.0 9.1 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.3 3.8 5.3 10.1 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 97.7 97.2 99.5 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 95.5 95.6 95.5 94.5 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 43.8 37.7 61.6 87.0 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 52.1 48.4 63.8 74.3 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 50.7 47.5 60.2 72.0 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 89.9 89.8 90.0 91.6 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 56.8 48.4 85.8 96.4 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 42.5 32.6 75.2 95.1 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 53.6 46.1 78.9 92.8 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 92.3 90.7 98.2 98.9 13.1 Reasons to interact with the Public Administration: To obtain information (3) 78.5 74.4 92.6 97.5 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 90.8 89.6 94.0 95.6 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 52.5 49.8 56.7 77.3 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 25.2 24.1 24.9 45.5 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 2.6 2.7 2.2 3.6 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 79.6 76.0 91.9 95.7 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 91.7 91.0 93.3 95.7 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 53.8 51.2 58.5 76.3 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 16.0 14.3 17.2 39.8 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 2.2 1.9 2.8 5.2 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 74.1 69.3 91.2 93.8 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 90.0 88.4 95.1 91.5 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 44.6 42.1 48.9 63.2 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 10.4 10.0 9.2 23.6 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 4.5 4.9 2.7 7.6 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 79.1 74.9 93.8 96.4 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 88.2 86.5 92.9 94.1 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 31.2 27.6 40.0 48.1 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 7.7 7.3 7.1 17.6 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 5.6 6.0 4.3 4.3 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 62.9 58.8 75.3 89.8 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 89.9 89.2 92.2 90.6 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 23.4 21.1 28.5 34.7 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 4.7 4.0 5.8 9.9 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 7.3 7.9 5.2 8.2 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 13.0 13.0 10.2 28.1 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.1 2.8 2.8 11.3 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.8 0.6 0.5 5.6 14 % of companies with an Internet connection and a website (3) 85.6 83.2 94.5 93.9 14.1 Services available on the website: Company introduction (4) 93.4 92.4 96.7 97.6 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 63.9 62.1 66.8 84.2 14.3 Services available on the website: Access to product catalogues or price lists (4) 67.1 66.6 70.0 62.1 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 4.7 4.2 5.8 8.5 14.5 Services available on the website: Carrying out online orders or reservations (4) 5.9 5.5 6.2 10.9 14.6 Services available on the website: Online payments (4) 2.9 2.8 2.8 5.6 14.7 Services available on the website: Online order tracking (4) 6.6 6.7 4.6 15.5 14.8 Services available on the website: Website personalisation for regular users (4) 3.8 7.9 2.7 8.3 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 16.9 12.6 24.2 62.0 15 % of companies that used a digital signature in any communication sent from their company (3) 73.4 68.7 90.0 93.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 16.7 11.2 29.4 42.8 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.9 99.0 98.6 98.2 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 19.9 17.7 23.3 48.6 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 9.2 7.1 13.9 30.3 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 13.6 12.2 15.6 34.1 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 5.5 4.6 7.2 15.8 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 56.0 56.0 60.1 34.1 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 17.2 15.7 19.2 38.5 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 10.9 9.7 12.3 31.0 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 4.7 3.7 6.6 15.3 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 4.1 3.5 4.7 13.7 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 3.6 1.8 7.9 22.3 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 5.7 5.3 4.3 21.6 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 7.4 6.1 9.6 25.6 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 5.8 5.3 5.5 17.9 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 16.2 15.3 17.7 28.8 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.9 1.9 2.1 2.6 24 Cloud Computing: % of companies that used cloud computing solutions (3) 18.2 16.6 22.2 34.2 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 79.3 82.7 78.6 47.0 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 36.6 35.4 42.5 30.9 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 43.4 34.6 64.0 69.1 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 18.9 14.1 27.4 40.9 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 23.0 20.7 30.2 24.7 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 58.2 56.4 66.9 56.4 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 54.6 59.8 36.3 21.2 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 29.6 30.0 26.6 34.5 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 41.1 36.4 56.6 78.1 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 23.6 22.5 28.2 27.6 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 5.0 1.3 13.8 42.4 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 54.9 53.2 60.6 63.3 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 29.9 29.6 29.7 38.3 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 72.6 70.0 82.4 81.3 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 46.2 37.1 77.0 93.1 29 % of companies that had some computer application for managing client information (CRM tools) 35.7 31.7 47.3 66.6 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 34.0 29.8 46.9 63.4 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 29.1 25.8 37.0 60.7 1.3 Metallurgy manufacture of metal products (CNAE 24-25) 1.1 % of companies that had computers 99.6 99.5 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 89.0 87.4 98.2 100.0 1.3 % of companies that had a 'wireless' Local Area Network 54.5 50.8 75.1 90.5 1.4 % of companies that had an Internet connection 99.3 99.2 100.0 100.0 1.5 % of companies that had Mobile telephones 93.9 92.9 100.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 17.2 16.3 23.8 16.1 1.7 % of companies that had electronic mail (e-mail) 99.3 99.2 100.0 100.0 2.1 % of personnel that uses computers at least once a week 47.2 38.4 51.6 57.9 2.2 % of personnel that uses Internet-connected computers at least once a week 33.7 29.6 35.4 39.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 9.4 7.2 9.9 12.6 3 % of companies that used some type of open source software 69.3 68.2 74.4 88.5 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 29.9 28.9 34.4 48.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 66.1 65.2 70.7 79.7 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 49.9 49.8 51.4 40.1 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 19.0 17.6 24.4 53.7 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 19.1 17.9 25.7 33.4 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 23.1 22.0 29.0 35.1 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 19.8 21.2 12.2 1.1 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 18.3 18.2 18.7 25.4 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 14.1 14.5 12.2 6.5 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 13.4 13.5 12.5 14.4 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 16.0 16.8 11.7 10.2 4.6 % of companies that did not use open source software due to the following reasons: Other 3.2 2.9 4.7 11.1 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 55.9 50.9 84.9 98.8 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 15.2 12.5 28.9 55.3 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 39.0 31.5 52.2 78.9 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 93.1 92.0 96.7 91.7 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 21.2 19.3 20.2 22.7 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 15.6 11.1 40.7 64.5 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.1 9.5 13.2 18.0 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.4 99.3 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.3 98.3 98.5 97.9 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.1 96.8 92.8 85.9 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 11.2 8.5 24.6 58.0 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 3.6 2.6 8.1 23.7 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 69.6 66.1 90.4 98.9 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 46.0 42.1 67.2 94.6 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 65.3 61.7 86.7 94.5 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 20.6 17.9 34.6 58.5 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.6 0.7 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 63.9 64.6 58.8 67.5 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 26.9 26.9 27.5 20.7 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 5.0 4.6 8.1 6.5 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.6 3.3 5.6 5.3 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.2 95.6 99.9 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.5 89.9 95.0 89.1 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 42.3 38.2 65.3 82.2 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 48.9 45.8 66.6 80.3 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 48.1 47.1 52.6 68.5 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.8 91.4 94.7 93.4 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 47.6 41.9 80.6 96.8 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 34.6 28.9 66.1 96.8 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 45.1 39.9 75.4 92.3 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 87.7 86.3 95.4 100.0 13.1 Reasons to interact with the Public Administration: To obtain information (3) 73.8 70.8 91.7 100.0 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 84.3 82.5 92.3 94.7 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 55.5 52.7 66.6 84.4 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 25.8 25.1 26.6 44.2 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 4.0 4.3 2.8 2.3 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 71.3 67.9 91.4 97.9 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 81.8 80.2 88.4 92.8 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 53.7 50.4 67.2 79.2 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 18.5 18.1 19.5 26.5 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.2 3.4 2.3 2.4 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 63.0 59.2 84.7 94.9 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 81.6 80.1 87.1 93.4 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 48.6 45.8 58.7 70.9 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 10.2 9.6 11.9 22.2 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 6.2 6.8 4.1 2.4 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 71.1 67.8 90.5 96.6 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 79.1 78.1 84.0 80.2 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 43.4 41.9 48.4 63.7 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 9.5 9.6 9.5 7.4 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 6.4 6.6 5.6 6.4 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 53.3 49.6 73.3 96.7 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 84.7 83.0 92.3 86.1 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 29.9 29.4 32.0 31.1 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 6.8 7.0 5.9 5.0 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 8.5 9.4 4.2 9.8 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 7.2 6.4 11.7 18.2 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 1.7 1.5 3.3 0.0 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.1 0.0 0.8 0.0 14 % of companies with an Internet connection and a website (3) 80.9 78.4 96.4 97.8 14.1 Services available on the website: Company introduction (4) 92.5 91.4 98.1 97.1 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 51.1 48.8 61.5 65.9 14.3 Services available on the website: Access to product catalogues or price lists (4) 48.2 46.1 57.8 63.2 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 2.9 2.5 4.4 10.9 14.5 Services available on the website: Carrying out online orders or reservations (4) 5.3 5.4 4.1 11.7 14.6 Services available on the website: Online payments (4) 1.6 1.4 2.1 5.5 14.7 Services available on the website: Online order tracking (4) 4.8 4.2 6.4 21.0 14.8 Services available on the website: Website personalisation for regular users (4) 2.9 7.9 3.5 10.7 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 12.5 10.0 20.9 60.6 15 % of companies that used a digital signature in any communication sent from their company (3) 66.8 63.7 85.2 93.4 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 18.4 16.9 23.4 38.9 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.8 98.7 100.0 96.5 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 16.0 15.5 17.8 27.9 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 5.5 5.1 6.5 20.2 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 9.6 8.7 13.8 24.8 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 2.7 2.7 1.8 11.9 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 63.3 64.4 57.1 52.3 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 12.1 11.5 14.7 22.6 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 8.4 7.9 9.9 21.5 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 4.2 4.0 4.7 12.9 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 4.7 4.2 7.0 15.4 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 2.8 2.4 3.7 18.4 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 4.3 3.9 5.0 19.6 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 4.2 3.4 8.6 10.7 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 4.0 3.9 4.5 5.4 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 11.8 11.5 12.2 26.3 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.8 1.6 3.3 1.8 24 Cloud Computing: % of companies that used cloud computing solutions (3) 13.2 11.5 23.1 31.3 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 85.7 90.0 72.0 79.7 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 56.1 63.5 33.2 45.3 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 41.4 43.0 38.1 28.6 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 15.4 16.0 12.1 24.5 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 16.9 13.4 23.5 48.1 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 60.9 60.6 62.9 62.1 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 56.2 58.1 43.4 39.4 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 33.7 33.4 36.0 34.5 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 40.9 39.3 50.9 65.8 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 17.5 16.3 27.2 22.2 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 3.6 2.4 8.6 29.6 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 52.7 51.1 61.0 73.1 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 28.3 28.3 27.8 28.8 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 72.0 71.0 77.8 82.5 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 38.4 32.7 70.8 94.4 29 % of companies that had some computer application for managing client information (CRM tools) 26.3 23.4 43.9 48.1 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 25.1 22.0 43.6 48.1 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 19.5 17.0 34.9 34.5 1.4. Computer, electronic and optical products electrical material and equipment mechanical machinery and equipment motor vehicles transport material furniture manufacturing industry repair of machinery and equipment (CNAE 26-33) 1.1 % of companies that had computers 99.0 98.7 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 84.2 81.0 98.2 100.0 1.3 % of companies that had a 'wireless' Local Area Network 54.7 49.5 77.0 87.2 1.4 % of companies that had an Internet connection 98.1 97.7 100.0 100.0 1.5 % of companies that had Mobile telephones 93.9 92.6 99.4 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 24.7 25.0 23.8 21.8 1.7 % of companies that had electronic mail (e-mail) 98.1 97.7 100.0 100.0 2.1 % of personnel that uses computers at least once a week 54.0 40.3 54.8 61.9 2.2 % of personnel that uses Internet-connected computers at least once a week 42.0 34.4 44.8 45.2 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 15.6 10.0 15.3 19.2 3 % of companies that used some type of open source software 70.5 68.5 78.5 86.4 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 32.2 29.7 39.5 61.7 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 67.3 65.6 76.1 69.8 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 51.6 51.7 51.5 49.8 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 22.3 17.8 39.8 57.7 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 20.9 18.5 30.6 36.2 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 24.5 22.6 32.0 39.1 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 15.9 17.6 8.5 5.3 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 16.6 16.9 15.7 13.3 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 15.3 16.6 10.2 6.4 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.9 11.3 9.7 5.7 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 13.8 15.5 6.2 4.9 4.6 % of companies that did not use open source software due to the following reasons: Other 4.3 4.1 4.9 6.8 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 64.1 58.7 88.4 92.8 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 19.7 13.7 42.9 65.3 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 42.8 22.5 66.5 80.0 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 93.5 97.5 87.2 91.3 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 22.7 18.0 21.3 23.8 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 20.9 14.4 47.6 65.8 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 9.6 9.5 8.4 17.0 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.6 99.6 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.7 98.5 99.7 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 95.4 96.3 91.7 87.5 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 17.8 12.8 33.8 69.5 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.3 3.6 14.5 35.1 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 72.5 68.7 88.1 97.6 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 53.7 47.7 78.8 89.0 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 66.4 62.1 84.8 89.7 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 21.2 17.0 36.8 52.5 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.4 0.5 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 63.9 65.9 57.7 41.5 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 24.3 23.5 26.3 36.2 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.3 6.7 9.5 13.8 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.1 3.5 6.5 8.5 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.1 97.9 99.1 99.6 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.3 89.0 96.1 95.2 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 41.9 36.4 63.4 81.7 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 49.1 45.7 63.7 65.4 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 55.8 54.8 60.5 60.7 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.8 91.6 93.9 89.7 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 53.8 46.7 84.8 93.8 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 42.1 34.2 76.0 89.1 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 48.3 41.1 80.7 86.1 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 88.9 86.9 97.6 99.6 13.1 Reasons to interact with the Public Administration: To obtain information (3) 73.4 70.0 86.3 97.1 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 90.2 89.7 92.8 89.4 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 51.5 47.0 65.2 77.9 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 23.8 22.1 27.5 40.0 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 2.5 2.1 3.2 6.9 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 74.1 70.2 89.8 97.9 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 87.6 87.2 89.0 88.0 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 49.1 44.8 60.6 76.9 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 18.3 16.7 20.1 39.0 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 2.8 2.1 4.7 7.5 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 64.1 59.2 84.3 94.1 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 85.3 84.7 87.1 87.4 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 47.7 43.6 56.9 73.7 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 12.7 11.0 15.5 27.4 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.3 5.0 6.1 8.0 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 67.6 62.2 90.9 97.7 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 86.4 86.2 86.8 87.9 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 36.1 31.9 46.5 57.4 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 10.5 9.6 10.9 22.4 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 4.6 4.6 3.6 8.6 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 48.9 41.6 78.2 95.1 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 81.5 78.0 91.0 85.2 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 27.7 24.7 32.5 41.4 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 5.1 4.3 5.3 13.7 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 10.8 12.7 4.8 11.9 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 12.7 10.8 19.5 27.7 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 2.4 1.3 6.5 9.8 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.7 0.3 2.9 1.4 14 % of companies with an Internet connection and a website (3) 81.9 79.1 95.2 92.6 14.1 Services available on the website: Company introduction (4) 96.4 96.4 95.6 99.3 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 59.5 56.6 69.5 74.2 14.3 Services available on the website: Access to product catalogues or price lists (4) 69.6 71.0 65.5 58.6 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 6.6 6.3 7.5 8.5 14.5 Services available on the website: Carrying out online orders or reservations (4) 4.4 3.5 6.9 11.9 14.6 Services available on the website: Online payments (4) 3.7 3.7 3.4 4.2 14.7 Services available on the website: Online order tracking (4) 7.1 6.6 7.9 13.2 14.8 Services available on the website: Website personalisation for regular users (4) 5.8 7.9 6.8 6.1 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 16.8 11.9 30.9 56.5 15 % of companies that used a digital signature in any communication sent from their company (3) 74.3 71.0 88.4 93.8 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 17.2 13.3 28.2 43.8 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 99.4 99.3 99.9 99.6 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 21.7 20.9 24.2 29.3 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 8.1 6.8 12.7 19.7 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 12.7 11.0 19.9 23.2 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 3.3 1.8 9.5 13.1 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 54.5 54.1 57.3 51.6 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 18.0 16.7 23.6 25.8 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 11.2 9.8 16.7 20.6 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 6.9 6.1 10.9 8.4 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 4.4 4.0 5.8 8.8 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 3.1 1.5 9.6 11.6 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 5.4 4.6 7.6 16.2 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 5.4 4.2 9.5 17.2 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 6.6 6.0 9.1 11.4 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 15.2 14.6 17.1 20.7 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.9 1.8 1.9 2.1 24 Cloud Computing: % of companies that used cloud computing solutions (3) 16.2 13.5 27.1 33.9 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 79.0 81.9 78.3 53.5 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 45.1 50.2 34.0 34.8 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 38.2 34.5 46.2 46.0 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 8.8 4.7 16.1 23.0 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 17.0 13.3 23.0 30.7 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 60.8 61.2 59.1 58.9 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 58.2 62.6 37.0 22.2 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 31.2 31.1 32.9 25.5 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 39.0 35.7 55.1 65.6 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 21.0 20.3 24.8 26.1 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 6.0 3.1 15.3 37.2 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 52.4 49.5 64.9 68.8 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 27.6 26.3 30.2 48.5 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 71.0 69.7 76.0 82.7 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 41.1 32.1 81.0 90.6 29 % of companies that had some computer application for managing client information (CRM tools) 28.3 23.3 49.8 56.8 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 27.1 22.3 47.7 56.1 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 20.7 16.0 42.2 42.7 1.5. Energy and water (CNAE 35-39) 1.1 % of companies that had computers 99.0 99.1 98.4 100.0 1.2 % of companies that had a Local Area Network (LAN) 89.4 85.9 97.5 100.0 1.3 % of companies that had a 'wireless' Local Area Network 57.0 51.3 68.6 79.6 1.4 % of companies that had an Internet connection 96.9 96.4 97.8 100.0 1.5 % of companies that had Mobile telephones 98.8 99.4 96.7 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 41.0 35.4 52.4 64.0 1.7 % of companies that had electronic mail (e-mail) 96.9 96.4 97.8 100.0 2.1 % of personnel that uses computers at least once a week 43.1 47.6 41.6 42.8 2.2 % of personnel that uses Internet-connected computers at least once a week 35.6 43.9 38.0 33.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 13.1 13.0 10.7 13.7 3 % of companies that used some type of open source software 67.1 64.7 70.7 81.6 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 36.5 34.6 38.0 52.1 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 64.2 62.5 66.9 74.8 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 48.3 48.6 46.6 50.7 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 30.1 26.4 34.7 55.6 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 22.3 17.4 31.8 44.0 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 27.1 24.2 32.0 42.0 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 12.8 14.4 10.3 3.1 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 21.7 23.1 20.1 11.4 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 14.9 15.9 12.6 11.6 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 13.4 15.2 8.4 10.2 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 18.4 20.8 14.6 4.7 4.6 % of companies that did not use open source software due to the following reasons: Other 5.8 4.8 8.3 7.3 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 76.1 71.0 85.5 100.0 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 27.1 21.6 35.3 60.8 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 53.0 44.0 60.8 73.3 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 94.3 95.6 91.7 94.8 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 26.7 28.4 26.6 26.6 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 36.0 32.8 40.4 56.5 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 12.4 11.2 12.5 24.9 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.2 98.8 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.6 96.6 100.0 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 89.8 88.8 93.0 89.2 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 29.6 22.8 39.5 69.6 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 18.7 12.9 29.2 45.6 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 81.6 77.4 89.9 98.7 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 65.9 61.0 72.9 94.5 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 78.0 73.8 85.9 96.6 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 43.6 38.3 52.2 72.1 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.8 1.2 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 54.1 55.9 54.4 31.8 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 23.3 22.9 23.7 26.2 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 12.2 12.4 9.7 19.3 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 9.6 7.7 12.1 22.7 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.7 98.5 99.1 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 88.2 86.4 94.8 85.6 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 60.6 55.0 72.8 80.2 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 49.9 44.6 63.0 61.9 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 64.1 60.5 69.7 83.2 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.6 91.5 92.9 87.7 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 63.0 56.2 76.8 91.7 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 50.6 44.7 60.2 83.8 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 59.3 51.6 75.7 87.9 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 97.5 97.3 97.7 99.0 13.1 Reasons to interact with the Public Administration: To obtain information (3) 89.7 87.9 92.6 99.0 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 85.6 83.6 89.4 92.1 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 76.5 78.6 69.1 79.7 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 46.6 42.8 52.8 63.6 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 3.5 2.6 5.7 5.8 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 92.0 91.6 92.1 96.6 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 82.8 80.5 87.3 91.9 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 73.8 75.0 69.1 76.4 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 35.8 30.4 48.0 51.8 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 2.1 0.6 5.7 6.0 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 79.1 75.6 85.4 95.5 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 82.0 80.4 84.4 87.4 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 63.7 63.7 62.2 68.4 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 25.6 20.4 36.2 37.5 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.1 3.7 6.9 11.5 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 84.4 81.8 90.4 92.4 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 89.4 89.7 88.4 89.3 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 48.6 48.6 43.3 66.9 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 17.3 15.5 18.0 31.9 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 3.6 2.1 6.1 8.5 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 68.9 61.8 84.8 91.3 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 93.6 96.1 89.1 89.1 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 35.1 36.2 31.9 37.8 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 12.3 10.8 13.7 18.8 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 3.8 1.5 7.8 8.6 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 33.8 31.0 41.2 39.5 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 4.6 3.4 5.5 13.9 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.0 0.0 3.0 5.5 14 % of companies with an Internet connection and a website (3) 71.6 67.6 77.5 95.3 14.1 Services available on the website: Company introduction (4) 96.5 96.4 95.5 100.0 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 63.2 60.1 68.0 73.7 14.3 Services available on the website: Access to product catalogues or price lists (4) 38.5 35.5 43.6 47.0 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 2.7 3.3 0.0 6.6 14.5 Services available on the website: Carrying out online orders or reservations (4) 10.0 12.8 3.8 6.0 14.6 Services available on the website: Online payments (4) 6.4 4.7 7.9 15.7 14.7 Services available on the website: Online order tracking (4) 9.9 7.3 12.4 22.8 14.8 Services available on the website: Website personalisation for regular users (4) 10.5 7.9 5.4 14.9 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 31.4 29.8 28.1 53.6 15 % of companies that used a digital signature in any communication sent from their company (3) 81.2 79.9 85.1 82.5 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 26.2 22.6 31.8 44.5 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 99.1 99.3 98.5 98.7 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 22.1 23.0 16.8 30.8 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 14.9 14.3 12.9 29.6 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 14.6 12.4 16.1 35.0 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 5.2 3.6 7.1 16.3 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 56.4 59.0 51.4 44.7 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 16.5 15.1 17.0 30.4 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 14.5 13.6 15.2 21.8 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 6.6 5.0 10.8 9.7 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 7.2 6.5 7.8 12.5 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 6.6 7.7 2.7 8.9 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 13.4 14.7 8.8 15.4 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 11.0 9.8 9.9 28.2 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 7.6 6.2 10.1 14.9 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 17.4 19.0 12.5 17.1 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 0.7 0.0 1.4 5.4 24 Cloud Computing: % of companies that used cloud computing solutions (3) 26.0 24.4 29.5 30.7 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 84.2 89.0 77.2 65.9 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 52.0 53.5 53.0 34.3 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 58.4 58.6 50.1 84.7 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 29.2 27.5 31.3 37.0 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 30.5 37.0 18.7 13.6 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 73.2 74.3 71.0 67.3 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 45.5 48.7 41.0 22.8 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 28.5 29.8 26.2 21.1 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 49.6 49.3 46.7 63.5 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 23.2 22.3 24.7 27.4 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 6.4 4.6 8.8 18.0 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 48.5 45.4 54.4 62.1 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 23.7 21.5 26.3 39.1 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 71.9 71.0 72.9 78.7 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 39.1 32.8 50.2 71.0 29 % of companies that had some computer application for managing client information (CRM tools) 34.9 33.0 37.1 48.1 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 34.7 33.0 36.9 46.8 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 23.5 21.5 26.8 34.5 2. Total for Construction (CNAE 41-43) 1.1 % of companies that had computers 99.1 99.1 99.2 100.0 1.2 % of companies that had a Local Area Network (LAN) 80.3 79.1 93.3 96.6 1.3 % of companies that had a 'wireless' Local Area Network 49.6 48.1 66.1 75.4 1.4 % of companies that had an Internet connection 98.0 97.9 98.8 100.0 1.5 % of companies that had Mobile telephones 98.3 98.3 98.2 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 24.7 24.1 31.2 39.2 1.7 % of companies that had electronic mail (e-mail) 97.6 97.5 98.8 100.0 2.1 % of personnel that uses computers at least once a week 38.8 34.7 38.8 49.1 2.2 % of personnel that uses Internet-connected computers at least once a week 36.6 32.9 37.3 45.2 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 16.1 12.1 18.0 24.2 3 % of companies that used some type of open source software 71.3 71.1 72.4 84.7 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 30.6 29.7 39.5 49.8 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 69.0 68.7 71.4 79.1 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 50.5 50.7 48.3 48.0 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 18.2 17.1 28.4 54.5 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 10.4 9.2 23.3 40.0 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 23.2 22.6 29.5 35.1 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 20.5 21.0 16.0 14.5 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 15.5 15.2 18.7 21.4 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 14.9 15.0 12.9 17.9 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.0 9.9 10.6 18.9 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 14.3 14.4 13.3 12.9 4.6 % of companies that did not use open source software due to the following reasons: Other 1.4 1.3 2.0 7.9 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 59.9 57.8 83.1 93.0 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 13.6 12.1 28.3 51.6 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 22.4 15.6 47.4 80.3 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 97.5 99.6 88.2 88.0 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 22.7 23.9 23.7 21.7 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 25.5 23.4 48.0 70.1 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 6.7 6.7 6.4 9.7 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.5 99.4 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 97.4 97.3 98.8 97.2 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 91.0 90.9 92.7 88.3 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 16.7 15.0 31.7 71.7 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 5.4 5.1 6.8 29.5 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 77.0 75.9 87.3 97.2 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 53.4 52.1 65.6 94.9 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 70.2 69.2 80.3 89.7 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 22.5 21.2 33.1 66.0 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.5 0.6 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 50.9 50.8 53.5 34.9 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 33.2 33.2 33.9 29.1 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 12.0 12.6 3.8 16.6 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 3.5 2.9 8.9 19.4 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 97.4 97.1 100.0 98.8 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.7 91.1 98.6 95.9 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 38.1 36.6 51.6 82.5 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 41.4 40.1 53.4 71.5 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 47.0 46.4 52.2 63.4 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.2 91.1 92.1 93.0 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 47.4 45.0 72.9 93.8 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 31.4 28.5 61.0 90.9 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 43.6 41.3 67.5 85.0 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 91.3 90.8 96.5 98.0 13.1 Reasons to interact with the Public Administration: To obtain information (3) 79.4 78.2 91.6 94.0 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 86.5 85.9 92.2 94.0 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 60.2 59.1 69.9 77.7 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 41.0 39.6 54.0 55.0 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 1.6 1.5 2.3 6.5 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 79.2 78.0 93.0 98.0 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 78.1 76.6 92.5 92.0 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 59.6 58.8 66.9 74.7 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 36.7 35.9 43.5 51.4 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.0 3.0 3.1 8.2 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 59.9 58.2 77.0 97.3 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 81.7 81.1 86.0 90.5 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 50.3 48.9 61.7 65.4 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 24.2 23.2 31.2 35.8 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.9 5.7 6.3 9.7 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 66.5 65.1 80.7 95.7 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 90.3 89.9 93.4 93.3 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 31.3 29.9 42.0 58.6 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 13.4 12.4 21.4 28.6 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 3.7 3.5 4.4 8.0 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 53.0 51.5 66.9 90.3 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 91.5 91.5 90.7 95.0 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 23.7 21.9 36.0 52.8 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 9.4 8.8 13.3 25.0 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 6.2 6.3 4.9 8.2 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 34.3 33.2 45.2 63.9 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 6.4 6.0 8.8 27.2 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.3 0.1 1.5 11.1 14 % of companies with an Internet connection and a website (3) 59.5 57.7 79.2 91.6 14.1 Services available on the website: Company introduction (4) 90.3 90.0 91.8 100.0 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 54.4 53.5 60.6 70.6 14.3 Services available on the website: Access to product catalogues or price lists (4) 31.6 31.6 32.0 27.2 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 1.8 1.5 3.8 3.3 14.5 Services available on the website: Carrying out online orders or reservations (4) 0.3 0.0 2.5 2.3 14.6 Services available on the website: Online payments (4) 1.1 0.9 2.8 3.2 14.7 Services available on the website: Online order tracking (4) 2.6 2.6 2.7 2.3 14.8 Services available on the website: Website personalisation for regular users (4) 4.7 7.9 8.3 4.0 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 19.1 17.6 27.5 61.2 15 % of companies that used a digital signature in any communication sent from their company (3) 70.5 69.0 86.7 91.8 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 14.2 13.8 14.4 40.6 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 99.4 99.3 100.0 100.0 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 21.5 21.3 23.9 22.9 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 6.9 6.8 8.3 13.1 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 10.0 9.5 14.6 20.2 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 3.0 2.5 8.0 11.7 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 56.6 56.9 54.6 43.4 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 14.3 14.1 15.4 25.7 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 10.6 10.7 8.8 14.8 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 5.2 5.2 4.1 8.9 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 5.7 5.9 2.6 9.8 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 1.4 1.0 4.6 15.0 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 6.0 6.0 4.5 12.5 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 4.2 4.2 3.8 12.1 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 7.5 7.3 9.1 9.7 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 14.4 14.2 16.1 19.4 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.5 1.5 1.3 3.1 24 Cloud Computing: % of companies that used cloud computing solutions (3) 17.4 16.1 30.9 41.1 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 83.6 84.9 77.1 68.7 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 39.5 38.1 49.2 35.0 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 40.8 41.2 37.5 48.6 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 10.4 9.9 12.6 17.4 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 15.6 13.6 27.9 19.5 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 63.1 63.3 60.8 55.9 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 57.0 57.5 53.8 19.3 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 31.3 31.7 26.5 26.5 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 37.0 36.7 39.3 61.5 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 16.0 15.9 17.3 33.4 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 2.3 2.0 4.2 15.2 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 60.4 60.3 60.4 65.7 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 21.9 22.0 19.6 28.3 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 71.9 71.4 76.9 83.6 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 20.3 17.9 43.3 82.9 29 % of companies that had some computer application for managing client information (CRM tools) 18.5 17.4 29.4 49.1 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 16.2 15.0 28.4 45.4 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 13.4 12.7 21.4 24.8 3. Total for Services (CNAE 45-82, excluding CNAE 56: food and beverages services, CNAE 75 and financial services) 1.1 % of companies that had computers 98.9 98.9 99.1 99.8 1.2 % of companies that had a Local Area Network (LAN) 86.7 85.2 94.5 97.2 1.3 % of companies that had a 'wireless' Local Area Network 58.3 55.8 71.8 75.0 1.4 % of companies that had an Internet connection 98.2 98.1 98.9 99.8 1.5 % of companies that had Mobile telephones 93.9 93.2 97.6 99.4 1.6 % of companies that had other technologies (GPS, TPV, etc.) 43.4 42.8 46.3 48.5 1.7 % of companies that had electronic mail (e-mail) 98.0 97.8 98.7 99.8 2.1 % of personnel that uses computers at least once a week 63.3 63.6 63.2 63.2 2.2 % of personnel that uses Internet-connected computers at least once a week 54.4 57.3 57.4 51.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 17.3 16.1 19.0 17.4 3 % of companies that used some type of open source software 71.2 70.2 74.8 85.8 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 33.7 31.2 45.0 60.4 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 68.6 67.6 72.6 80.0 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 51.0 50.2 54.2 60.2 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 28.2 25.4 40.7 58.1 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 22.4 20.0 33.2 49.6 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 31.3 29.7 38.1 50.8 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 14.6 15.6 9.7 6.0 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 16.8 17.0 15.5 13.2 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 11.7 12.2 9.6 7.1 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.2 10.4 9.9 7.6 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 13.1 13.7 10.2 6.6 4.6 % of companies that did not use open source software due to the following reasons: Other 5.5 5.4 6.2 4.7 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 68.3 65.7 81.3 91.0 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 23.1 20.5 35.6 48.5 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 50.0 45.9 58.8 76.0 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 93.0 94.4 88.4 90.4 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 27.0 41.5 31.8 23.2 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 30.6 27.8 43.9 60.3 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.1 11.2 10.6 11.1 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.6 99.6 99.9 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.1 99.0 99.6 99.8 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 94.4 94.8 91.9 93.4 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 24.9 21.3 42.1 59.8 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.9 5.3 13.1 30.2 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 74.7 72.1 87.5 95.0 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 56.1 52.4 74.7 86.4 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 69.6 66.9 83.1 91.6 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 26.5 23.4 41.4 55.9 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.4 0.5 0.1 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 52.1 53.5 46.2 34.2 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 29.8 29.7 30.3 28.5 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 10.5 10.0 12.3 17.6 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 7.3 6.3 11.2 19.6 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.7 96.3 98.5 98.8 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 91.2 90.9 93.0 93.6 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 48.4 45.4 63.1 75.1 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 55.7 53.7 65.1 72.8 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 55.8 54.3 63.0 70.3 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.6 91.4 92.8 92.8 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 53.7 49.5 74.6 89.7 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 41.1 36.4 64.0 82.7 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 49.0 44.8 70.0 85.3 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 90.0 88.8 96.4 98.5 13.1 Reasons to interact with the Public Administration: To obtain information (3) 77.8 75.4 89.9 94.8 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 89.8 89.2 92.2 94.0 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 55.6 53.5 63.4 74.1 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 37.4 35.7 43.5 53.3 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 3.0 3.1 2.3 3.2 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 75.2 72.5 89.7 93.7 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 87.0 86.0 90.4 94.3 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 53.5 51.4 60.9 71.5 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 32.0 30.7 35.5 47.7 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.1 3.3 2.4 3.3 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 64.5 61.4 80.7 89.2 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 88.0 87.1 91.6 94.0 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 44.0 42.1 49.7 62.3 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 21.1 19.7 24.4 36.1 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 4.8 5.1 3.4 3.8 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 74.0 71.6 86.2 93.6 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 92.0 91.5 94.6 92.8 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 34.5 32.5 40.8 54.1 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 16.4 15.3 19.7 28.0 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 3.0 3.0 2.4 4.6 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 53.2 49.3 71.8 88.0 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 89.5 88.7 92.2 91.9 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 25.3 24.0 27.8 39.4 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 8.9 7.8 11.9 16.1 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 7.3 7.6 6.2 6.7 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 19.0 16.5 30.9 40.9 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 5.9 5.0 10.3 15.7 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.2 0.9 2.9 5.3 14 % of companies with an Internet connection and a website (3) 72.5 69.6 87.7 94.1 14.1 Services available on the website: Company introduction (4) 94.2 93.7 96.1 98.1 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 68.0 65.8 76.8 82.2 14.3 Services available on the website: Access to product catalogues or price lists (4) 59.5 59.2 60.8 60.3 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 8.6 8.2 10.5 10.3 14.5 Services available on the website: Carrying out online orders or reservations (4) 21.7 20.7 26.1 24.0 14.6 Services available on the website: Online payments (4) 12.7 11.5 17.0 21.1 14.7 Services available on the website: Online order tracking (4) 14.7 13.8 18.3 20.7 14.8 Services available on the website: Website personalisation for regular users (4) 9.1 7.9 10.7 14.2 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 26.6 21.6 44.0 66.7 15 % of companies that used a digital signature in any communication sent from their company (3) 72.4 69.8 86.3 90.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 23.6 21.6 29.7 43.2 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.4 98.3 98.8 99.0 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 34.4 32.4 44.2 52.1 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 17.7 15.4 29.4 37.3 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 18.2 16.1 28.3 36.2 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 6.7 5.9 9.7 16.3 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 46.6 47.9 40.1 34.3 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 28.2 25.8 40.2 46.8 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 23.7 21.6 34.7 37.8 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 13.6 12.3 20.7 23.2 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 11.1 10.5 13.3 18.4 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 8.3 6.5 17.1 25.9 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 12.2 10.9 18.3 25.9 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 12.3 10.4 21.8 29.0 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 16.6 15.4 22.2 29.1 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 16.8 16.0 21.6 22.6 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.3 1.3 1.3 1.7 24 Cloud Computing: % of companies that used cloud computing solutions (3) 22.1 20.8 28.3 35.6 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 84.0 86.5 75.3 69.3 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 55.6 57.4 49.4 44.9 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 52.4 51.1 54.9 65.7 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 25.3 23.8 29.5 38.5 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 20.7 19.3 25.1 31.3 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 59.9 60.4 57.5 53.6 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 50.9 53.2 38.7 26.0 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 32.2 32.1 33.0 28.3 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 40.1 39.0 46.6 51.4 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 20.0 18.9 26.3 30.0 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 8.4 6.3 19.5 22.9 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 57.5 56.2 64.9 65.5 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 26.4 25.6 29.5 35.5 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 71.4 70.5 76.8 77.1 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 34.4 30.7 52.7 67.9 29 % of companies that had some computer application for managing client information (CRM tools) 36.0 34.0 45.2 56.8 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 34.0 32.0 43.8 54.3 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 29.3 27.4 38.2 49.0 3.1. Sale and repair of motor vehicles wholesale trade retail trade (CNAE 45-47) 1.1 % of companies that had computers 99.2 99.2 98.5 100.0 1.2 % of companies that had a Local Area Network (LAN) 88.9 88.0 95.7 97.3 1.3 % of companies that had a 'wireless' Local Area Network 59.6 57.6 75.0 79.1 1.4 % of companies that had an Internet connection 98.6 98.6 98.2 100.0 1.5 % of companies that had Mobile telephones 94.7 94.2 97.9 99.1 1.6 % of companies that had other technologies (GPS, TPV, etc.) 52.1 51.6 55.1 63.4 1.7 % of companies that had electronic mail (e-mail) 98.1 98.1 98.0 100.0 2.1 % of personnel that uses computers at least once a week 71.1 67.1 66.8 76.1 2.2 % of personnel that uses Internet-connected computers at least once a week 59.1 58.4 58.3 59.9 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 15.8 15.3 21.0 14.0 3 % of companies that used some type of open source software 72.1 71.6 73.2 88.8 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 32.6 31.0 42.9 59.5 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 68.8 68.2 71.2 83.8 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 52.8 52.2 55.5 66.8 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 24.8 23.1 35.4 54.0 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 19.8 18.1 29.6 51.3 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 30.3 29.5 34.7 50.1 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 14.8 15.6 9.2 5.2 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 16.6 16.9 15.2 12.1 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 11.4 11.8 8.6 6.5 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.0 10.0 11.4 6.2 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 14.2 14.8 10.3 6.4 4.6 % of companies that did not use open source software due to the following reasons: Other 5.0 4.6 8.0 5.4 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 69.6 67.7 83.7 90.3 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 20.9 18.7 37.0 45.6 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 38.8 35.5 47.0 72.0 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 96.4 97.4 92.7 93.5 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 25.6 42.3 30.4 20.6 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 31.7 29.4 46.8 63.5 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.2 11.3 9.8 13.7 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.6 99.6 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.9 98.8 100.0 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 96.2 96.6 92.7 96.8 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 18.9 15.8 41.5 54.3 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.0 5.0 11.1 30.2 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 73.7 71.8 88.0 93.6 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 55.3 52.3 77.3 85.7 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 68.0 65.9 84.2 88.0 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 24.0 21.4 41.7 55.4 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.4 0.4 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 55.9 56.4 54.1 45.0 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 29.6 29.9 27.5 25.8 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 9.0 8.7 10.2 15.4 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 5.1 4.6 8.2 13.8 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 95.9 95.6 98.6 98.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 93.1 92.9 94.9 93.2 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 43.6 41.4 59.4 67.3 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 58.0 56.2 71.2 76.3 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 56.7 55.6 64.5 71.7 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 90.8 90.6 92.4 92.0 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 52.9 49.6 76.8 88.2 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 40.5 36.7 67.3 82.7 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 47.4 43.9 72.5 83.7 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 87.5 86.4 95.9 98.6 13.1 Reasons to interact with the Public Administration: To obtain information (3) 72.8 70.6 89.6 94.8 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 88.4 88.0 90.1 95.2 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 50.1 47.3 65.4 75.2 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 33.7 32.3 40.2 51.8 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 3.2 3.2 2.9 2.4 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 70.2 67.7 89.3 92.2 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 85.2 84.4 88.5 95.7 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 48.0 45.4 61.8 73.8 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 27.2 25.7 34.7 45.1 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.6 3.7 2.9 2.4 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 61.5 59.0 79.6 90.0 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 87.3 86.4 91.8 93.6 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 37.6 35.1 48.9 64.6 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 16.5 15.1 22.9 33.2 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.4 5.8 3.6 3.4 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 72.3 70.2 87.2 94.7 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 92.0 91.3 96.5 93.6 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 30.6 28.6 39.8 57.3 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 13.0 12.0 17.2 27.1 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 2.6 2.8 1.5 3.2 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 46.8 44.1 64.7 87.8 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 87.8 87.2 91.4 90.7 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 21.4 19.5 27.6 43.6 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 7.5 6.6 11.7 14.8 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 8.8 9.2 6.8 6.1 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 12.3 11.2 20.7 25.4 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.8 3.2 8.5 9.1 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.4 0.2 2.0 2.0 14 % of companies with an Internet connection and a website (3) 70.5 68.2 87.3 91.5 14.1 Services available on the website: Company introduction (4) 91.3 90.6 95.3 98.4 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 65.1 63.4 74.0 82.9 14.3 Services available on the website: Access to product catalogues or price lists (4) 66.1 65.1 71.5 75.3 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 7.6 7.6 7.3 9.4 14.5 Services available on the website: Carrying out online orders or reservations (4) 19.0 17.4 28.3 33.2 14.6 Services available on the website: Online payments (4) 10.6 9.6 14.4 28.8 14.7 Services available on the website: Online order tracking (4) 14.0 12.8 19.4 29.0 14.8 Services available on the website: Website personalisation for regular users (4) 8.3 7.9 9.6 13.8 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 17.1 14.0 31.3 61.3 15 % of companies that used a digital signature in any communication sent from their company (3) 70.3 67.9 88.8 91.4 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 21.7 20.3 28.2 41.3 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.2 98.0 99.1 99.4 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 30.9 29.3 41.7 49.0 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 13.7 11.9 27.1 29.9 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 14.6 13.0 25.9 31.9 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 3.2 2.8 5.3 11.1 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 50.6 51.7 42.7 35.9 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 25.4 23.4 39.4 46.6 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 20.8 18.8 35.4 43.7 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 11.0 9.6 20.7 25.6 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 9.0 8.5 12.1 18.1 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 5.2 3.9 14.2 21.3 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 9.3 8.4 14.8 24.6 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 10.0 8.2 23.1 28.8 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 14.1 13.5 17.5 29.7 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 15.4 14.3 24.5 19.3 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.2 1.2 1.4 1.0 24 Cloud Computing: % of companies that used cloud computing solutions (3) 17.3 16.4 23.7 30.0 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 84.1 85.6 77.2 71.7 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 54.2 54.9 50.8 49.5 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 47.2 45.1 57.3 59.4 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 18.9 16.8 28.4 37.1 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 18.0 16.3 25.4 34.5 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 60.2 60.3 58.9 60.5 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 55.0 57.0 38.8 27.4 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 31.9 31.9 31.6 30.7 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 40.8 40.1 46.6 50.8 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 18.8 18.0 24.9 33.5 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 8.9 6.6 26.0 29.8 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 54.0 53.1 61.7 61.1 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 29.4 28.1 37.9 48.2 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 70.9 70.2 75.7 78.2 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 39.6 36.7 60.3 75.3 29 % of companies that had some computer application for managing client information (CRM tools) 41.1 39.9 49.0 59.3 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 39.1 37.8 47.9 55.9 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 34.2 32.8 42.9 56.4 3.2. Transport and storage (CNAE 49-53) 1.1 % of companies that had computers 99.1 99.0 99.8 100.0 1.2 % of companies that had a Local Area Network (LAN) 78.4 75.5 95.7 97.3 1.3 % of companies that had a 'wireless' Local Area Network 48.9 45.3 68.8 82.4 1.4 % of companies that had an Internet connection 98.3 98.0 99.8 100.0 1.5 % of companies that had Mobile telephones 97.7 97.5 98.8 99.4 1.6 % of companies that had other technologies (GPS, TPV, etc.) 48.3 47.7 50.5 62.9 1.7 % of companies that had electronic mail (e-mail) 98.3 98.0 99.8 100.0 2.1 % of personnel that uses computers at least once a week 60.6 40.7 56.5 73.2 2.2 % of personnel that uses Internet-connected computers at least once a week 39.8 36.3 48.6 38.4 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 12.0 14.3 11.9 10.8 3 % of companies that used some type of open source software 65.6 64.1 72.1 88.6 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 26.6 22.9 46.3 65.5 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 64.4 63.1 70.3 82.2 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 43.3 42.5 46.2 60.2 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 20.5 17.0 37.3 65.3 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 17.4 14.6 31.3 49.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 28.1 27.1 30.3 52.9 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 18.4 19.7 11.4 4.3 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 19.5 19.9 18.2 10.2 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 13.5 14.3 8.6 7.6 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 13.3 13.8 11.3 7.5 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 15.5 16.2 12.5 4.5 4.6 % of companies that did not use open source software due to the following reasons: Other 5.5 5.7 4.9 3.2 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 56.8 51.9 85.7 92.0 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 17.2 14.5 30.3 50.7 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 37.3 30.3 47.7 82.4 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 93.7 94.8 93.4 83.2 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 19.0 36.0 27.3 15.7 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 24.1 21.4 37.6 58.4 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.2 10.3 9.0 13.3 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.8 99.8 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.1 99.0 99.6 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 95.8 96.5 91.1 92.8 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 20.7 17.5 35.5 63.7 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 6.7 4.2 19.2 32.1 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 77.7 75.3 91.0 97.9 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 51.9 47.1 78.7 91.8 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 72.6 69.9 87.6 95.4 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 32.6 29.0 51.2 70.7 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.2 0.2 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 60.3 61.4 56.3 42.1 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 27.0 27.2 25.4 25.9 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.8 7.2 10.3 16.1 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 4.8 4.0 8.1 16.0 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 95.6 95.3 96.8 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.1 89.3 94.4 97.0 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 40.1 36.3 60.2 76.9 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 43.6 41.1 56.3 70.7 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 47.0 44.6 59.0 76.5 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 91.2 90.9 93.1 95.3 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 54.9 50.9 76.2 92.9 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 32.8 27.2 63.3 88.0 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 51.6 47.8 72.6 88.7 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 93.1 92.2 98.7 98.0 13.1 Reasons to interact with the Public Administration: To obtain information (3) 80.3 78.3 91.3 94.8 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 91.3 90.3 96.9 92.0 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 50.5 48.2 60.7 70.8 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 27.0 25.1 35.2 44.5 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 3.1 3.3 1.7 3.8 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 76.7 74.2 91.5 94.8 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 89.6 88.9 93.6 91.0 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 49.3 46.4 61.9 70.8 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 22.2 19.9 31.4 40.9 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 3.4 3.7 1.4 4.3 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 63.6 60.2 82.0 91.9 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 85.7 83.9 93.6 92.1 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 39.7 37.5 47.6 56.5 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 16.3 14.5 22.5 32.0 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.7 6.2 3.2 4.4 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 74.6 72.3 87.7 92.3 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 91.1 90.5 95.4 87.0 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 30.0 26.9 42.9 56.2 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 13.0 11.9 16.7 27.8 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 4.4 4.7 1.8 7.0 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 47.1 42.5 72.2 90.7 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 84.6 83.0 89.8 89.9 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 29.4 29.0 28.9 39.5 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 8.4 7.4 10.8 14.4 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 8.9 9.1 8.1 9.0 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 16.0 14.6 22.2 35.9 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 5.5 5.3 6.3 9.6 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.4 0.8 4.5 7.8 14 % of companies with an Internet connection and a website (3) 63.5 59.7 84.9 94.6 14.1 Services available on the website: Company introduction (4) 93.8 93.7 93.8 97.3 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 58.2 55.1 69.3 80.1 14.3 Services available on the website: Access to product catalogues or price lists (4) 36.1 33.6 44.2 57.2 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 7.1 6.3 9.6 15.8 14.5 Services available on the website: Carrying out online orders or reservations (4) 15.1 13.7 20.6 22.7 14.6 Services available on the website: Online payments (4) 7.9 6.8 10.1 23.2 14.7 Services available on the website: Online order tracking (4) 19.9 16.8 31.7 38.6 14.8 Services available on the website: Website personalisation for regular users (4) 8.0 7.9 9.5 20.9 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 25.2 20.9 39.5 60.3 15 % of companies that used a digital signature in any communication sent from their company (3) 71.0 68.3 86.4 91.7 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 17.1 15.0 25.2 37.0 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 99.5 99.5 99.7 97.1 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 19.2 17.2 29.1 41.5 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 7.6 5.7 16.2 35.2 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 9.2 7.6 17.1 25.6 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 2.0 1.6 2.8 10.9 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 54.6 54.9 54.5 43.5 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 13.1 11.0 23.3 39.5 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 11.5 9.7 20.3 34.3 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 6.4 5.2 12.5 19.7 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 6.3 6.1 6.8 13.6 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 2.5 1.5 7.5 15.2 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 7.3 6.9 7.9 17.8 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 6.6 5.4 12.2 20.7 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 8.6 7.9 11.8 18.8 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 9.9 8.8 15.2 22.6 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.5 1.7 0.5 1.4 24 Cloud Computing: % of companies that used cloud computing solutions (3) 16.4 15.0 23.8 29.3 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 84.7 89.3 67.0 73.1 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 50.2 51.5 45.1 45.8 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 48.4 44.7 58.9 75.4 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 20.5 17.2 29.5 45.4 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 10.1 8.5 14.7 21.4 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 66.0 66.6 62.5 58.1 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 54.1 56.6 39.2 27.1 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 34.4 33.9 38.0 33.8 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 35.8 34.1 46.2 56.0 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 18.8 16.9 32.0 30.9 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 5.8 4.3 13.9 23.2 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 56.0 54.6 64.7 63.2 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 25.0 25.3 21.6 32.2 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 67.9 65.7 82.5 77.2 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 27.5 22.7 55.7 64.3 29 % of companies that had some computer application for managing client information (CRM tools) 23.2 20.7 36.9 49.5 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 20.7 17.9 36.0 47.2 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 18.6 16.3 31.7 38.1 3.3. Accommodation services (CNAE 55) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 90.9 89.9 94.2 96.8 1.3 % of companies that had a 'wireless' Local Area Network 61.1 59.1 68.2 73.4 1.4 % of companies that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % of companies that had Mobile telephones 83.3 80.3 94.3 98.9 1.6 % of companies that had other technologies (GPS, TPV, etc.) 70.8 69.8 74.1 80.9 1.7 % of companies that had electronic mail (e-mail) 100.0 100.0 100.0 100.0 2.1 % of personnel that uses computers at least once a week 44.8 47.2 44.5 42.2 2.2 % of personnel that uses Internet-connected computers at least once a week 39.1 43.2 37.0 36.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 6.2 4.0 6.9 8.0 3 % of companies that used some type of open source software 71.3 71.2 69.9 84.3 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 29.1 26.7 36.1 53.2 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 69.4 69.5 67.1 84.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 46.0 45.3 49.0 47.3 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 21.8 18.5 33.7 41.3 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 20.4 18.9 25.7 31.7 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 22.7 20.5 29.7 39.6 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 16.4 17.0 14.7 9.2 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 19.2 19.1 19.7 20.5 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 12.1 12.3 11.3 9.5 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 10.9 10.9 11.3 10.7 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 13.6 13.8 13.5 8.5 4.6 % of companies that did not use open source software due to the following reasons: Other 6.0 6.3 4.6 7.1 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 60.4 55.8 77.4 82.8 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 19.3 18.4 21.8 31.5 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 35.7 33.0 41.0 59.3 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 87.8 85.3 97.4 82.8 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 22.1 23.8 28.6 14.5 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 15.1 11.0 30.4 32.0 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 16.3 16.3 16.9 12.0 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.8 99.7 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.8 99.7 100.0 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 97.2 97.2 97.0 100.0 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 22.4 19.5 31.9 44.1 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 7.2 5.9 12.4 10.2 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 61.8 56.7 79.5 94.5 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 41.9 36.9 58.0 83.2 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 58.1 53.0 75.7 92.0 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 20.9 16.8 35.5 41.6 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.2 0.3 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 57.4 56.1 63.3 55.7 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 28.8 29.8 26.1 17.9 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.8 7.8 6.3 18.3 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 5.8 6.1 4.3 8.3 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.5 98.0 100.0 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 89.3 88.5 92.3 93.8 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 44.6 42.7 49.9 69.8 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 77.6 76.5 80.6 91.2 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 70.3 69.2 73.9 76.7 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 96.8 96.9 96.7 95.2 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 42.1 33.9 71.1 88.8 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 29.2 21.3 56.7 79.8 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 37.6 29.2 67.6 83.3 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 87.9 86.3 93.5 97.8 13.1 Reasons to interact with the Public Administration: To obtain information (3) 76.8 74.0 86.0 95.6 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 89.9 88.7 93.6 94.2 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 56.8 51.9 72.5 71.8 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 46.4 45.7 47.9 55.8 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 6.1 7.3 2.1 4.7 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 74.3 70.9 86.2 94.5 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 82.0 78.5 92.4 94.8 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 57.6 55.5 64.3 62.0 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 38.8 39.6 36.5 37.7 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 7.1 8.0 4.1 5.2 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 64.5 59.6 81.9 90.0 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 86.9 83.9 95.2 95.8 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 44.4 43.9 46.2 41.9 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 24.9 28.2 15.2 22.4 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 5.5 6.4 3.0 4.3 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 72.1 68.4 84.8 94.5 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 86.6 84.3 93.3 94.1 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 29.1 24.8 43.1 34.9 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 15.5 15.9 14.4 14.8 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 8.5 9.4 5.8 5.9 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 59.1 53.1 80.7 89.0 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 83.0 79.4 91.8 91.2 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 22.6 20.2 28.9 25.2 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 10.6 11.5 8.6 7.8 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 11.8 13.1 8.4 10.1 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 11.0 10.2 13.9 15.9 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 3.6 3.0 5.9 4.7 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.5 1.3 2.0 1.5 14 % of companies with an Internet connection and a website (3) 93.7 92.6 98.0 96.8 14.1 Services available on the website: Company introduction (4) 98.6 98.8 98.2 96.3 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 88.3 87.2 92.6 90.5 14.3 Services available on the website: Access to product catalogues or price lists (4) 89.4 88.3 93.1 94.3 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 25.9 23.3 35.7 32.0 14.5 Services available on the website: Carrying out online orders or reservations (4) 83.3 80.7 92.2 96.7 14.6 Services available on the website: Online payments (4) 42.9 37.9 60.7 61.1 14.7 Services available on the website: Online order tracking (4) 36.1 35.9 36.4 40.4 14.8 Services available on the website: Website personalisation for regular users (4) 14.6 7.9 17.1 20.5 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 30.7 27.4 39.9 64.0 15 % of companies that used a digital signature in any communication sent from their company (3) 68.1 61.2 93.8 98.9 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 34.0 32.2 37.4 44.7 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 97.9 98.7 95.4 98.6 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 65.4 63.0 72.9 87.1 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 35.4 31.6 46.3 75.4 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 37.8 34.5 47.7 71.0 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 9.1 7.9 13.4 15.8 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 25.4 26.8 21.8 7.0 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 61.0 58.1 70.5 84.8 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 61.0 58.9 67.4 81.5 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 34.3 31.3 44.4 53.0 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 16.1 15.5 17.7 22.4 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 10.9 8.4 20.0 26.8 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 17.8 16.5 22.6 24.9 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 26.0 21.3 42.7 52.8 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 39.4 37.3 46.1 57.8 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 25.6 25.5 25.7 28.1 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.2 1.5 0.0 0.0 24 Cloud Computing: % of companies that used cloud computing solutions (3) 23.3 20.7 33.2 33.5 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 87.5 90.3 82.3 71.3 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 57.3 60.4 50.7 43.6 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 51.1 51.1 48.4 74.2 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 19.4 21.3 13.0 31.3 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 14.3 14.3 13.3 22.7 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 54.3 54.6 53.3 50.7 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 57.7 61.1 45.1 22.3 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 30.2 27.7 42.7 30.3 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 38.5 38.0 40.8 40.9 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 26.6 26.8 25.5 27.8 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 32.2 24.9 58.1 72.0 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 62.9 60.6 72.0 70.1 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 29.5 28.4 31.8 49.3 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 80.2 79.1 84.5 83.3 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 26.4 19.9 48.9 65.4 29 % of companies that had some computer application for managing client information (CRM tools) 39.5 37.1 47.4 56.6 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 35.3 33.0 42.6 55.5 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 35.9 33.4 43.8 56.6 3.4. Information and communications (CNAE 58-63) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 95.9 94.8 99.0 100.0 1.3 % of companies that had a 'wireless' Local Area Network 85.4 85.6 84.1 88.3 1.4 % of companies that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % of companies that had Mobile telephones 97.7 96.9 100.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 32.2 33.7 28.0 26.9 1.7 % of companies that had electronic mail (e-mail) 100.0 100.0 100.0 100.0 2.1 % of personnel that uses computers at least once a week 96.9 95.1 97.3 97.3 2.2 % of personnel that uses Internet-connected computers at least once a week 94.9 93.0 94.7 95.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 45.6 34.7 36.5 52.4 3 % of companies that used some type of open source software 88.0 87.6 88.9 91.2 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 64.6 62.0 71.2 76.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 86.7 86.3 87.8 88.0 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 65.5 65.7 66.3 59.8 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 64.9 62.8 69.0 80.2 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 55.9 53.9 60.7 67.4 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 58.2 57.5 59.5 65.3 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 4.0 4.7 1.5 2.8 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 8.3 8.6 8.2 3.5 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 5.5 5.5 5.9 3.9 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 4.6 5.1 3.1 3.3 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 3.9 4.1 3.5 2.9 4.6 % of companies that did not use open source software due to the following reasons: Other 3.0 3.0 2.3 5.4 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 92.5 90.6 98.3 97.8 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 51.9 48.4 59.8 74.0 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 88.6 89.1 86.5 91.1 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 82.4 83.2 78.5 88.3 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 47.8 47.1 39.2 50.3 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 60.1 55.9 70.7 82.3 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.7 11.1 13.7 11.4 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.8 99.8 100.0 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 90.5 91.1 87.8 91.0 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 53.5 48.8 64.4 81.7 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 16.0 12.1 23.1 48.1 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 93.3 91.4 99.0 99.0 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 82.7 80.4 88.2 95.9 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 91.5 90.6 93.4 98.3 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 42.6 39.5 48.9 64.0 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 30.0 32.8 23.8 12.7 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 30.7 29.7 35.7 25.2 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 21.4 22.5 17.6 20.2 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 17.9 15.1 23.0 41.9 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 98.7 98.3 100.0 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 90.6 89.0 95.7 94.6 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 82.4 80.3 88.3 90.7 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 76.6 76.2 77.3 80.7 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 81.6 83.0 76.7 79.8 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 96.4 95.6 98.8 99.1 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 83.7 80.3 93.2 97.1 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 77.5 73.5 88.5 94.2 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 78.2 74.9 87.1 93.2 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 95.6 94.6 98.8 96.7 13.1 Reasons to interact with the Public Administration: To obtain information (3) 88.9 87.1 94.4 93.4 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 91.3 90.7 92.4 95.9 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 59.9 59.4 59.1 70.9 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 41.5 38.5 47.3 61.0 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 0.8 0.1 2.7 1.2 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 84.9 82.7 91.7 90.9 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 87.9 85.9 93.2 95.2 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 51.5 49.9 52.5 71.3 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 32.4 29.6 36.4 56.1 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 1.5 1.0 2.8 2.6 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 70.6 64.7 88.3 90.1 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 88.7 88.0 89.0 95.7 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 47.0 47.4 42.9 60.5 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 24.7 21.4 29.2 44.0 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 2.7 2.2 4.0 3.1 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 82.1 80.0 87.8 92.2 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 91.1 90.9 90.8 96.0 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 32.2 29.3 37.6 52.3 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 16.6 13.4 22.7 37.0 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 2.4 2.2 2.9 3.8 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 67.3 63.1 78.7 85.7 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 93.6 93.8 93.0 94.3 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 24.9 21.9 30.6 37.2 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 11.5 8.9 15.6 26.2 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 4.1 3.8 5.0 3.2 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 33.9 29.9 42.3 61.5 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 12.4 10.4 16.2 29.7 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 3.1 2.5 3.6 11.5 14 % of companies with an Internet connection and a website (3) 94.0 93.6 94.8 96.2 14.1 Services available on the website: Company introduction (4) 96.7 96.5 97.0 98.6 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 73.9 71.6 79.9 84.6 14.3 Services available on the website: Access to product catalogues or price lists (4) 62.4 62.9 58.2 72.3 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 7.5 6.4 10.0 13.4 14.5 Services available on the website: Carrying out online orders or reservations (4) 20.6 21.5 16.3 24.4 14.6 Services available on the website: Online payments (4) 15.5 14.3 18.5 20.5 14.7 Services available on the website: Online order tracking (4) 9.6 8.7 11.4 17.5 14.8 Services available on the website: Website personalisation for regular users (4) 10.6 7.9 13.1 21.6 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 44.8 38.5 60.4 77.3 15 % of companies that used a digital signature in any communication sent from their company (3) 81.5 78.8 89.7 90.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 33.8 30.4 38.6 62.3 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 99.4 99.6 98.9 98.7 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 67.0 64.8 73.8 73.6 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 50.6 47.1 60.7 63.9 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 46.2 44.3 50.5 58.1 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 29.6 29.3 29.6 33.3 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 24.2 25.8 19.8 18.2 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 59.0 56.0 68.7 64.4 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 45.0 42.6 55.2 39.8 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 28.7 28.0 32.1 24.2 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 25.9 25.2 27.0 33.3 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 28.1 23.1 42.1 47.7 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 28.9 24.6 40.8 47.5 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 31.9 30.7 31.6 51.5 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 37.1 33.3 50.0 43.5 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 29.9 31.5 24.0 28.9 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 0.9 0.6 2.0 2.2 24 Cloud Computing: % of companies that used cloud computing solutions (3) 49.1 49.6 46.4 51.8 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 82.8 83.9 79.2 78.1 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 60.4 60.5 57.4 70.9 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 71.8 73.4 64.7 74.1 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 49.3 54.1 28.5 55.1 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 29.4 29.1 28.6 37.2 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 63.8 68.9 49.4 46.4 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 28.9 32.4 20.0 11.3 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 28.1 27.7 29.8 27.8 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 48.0 46.5 52.6 50.8 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 22.8 18.7 35.3 33.0 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 12.0 10.5 13.3 31.2 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 74.4 75.6 71.7 65.9 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 28.4 28.3 26.9 35.9 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 86.6 87.8 84.6 75.8 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 49.1 43.2 63.9 80.7 29 % of companies that had some computer application for managing client information (CRM tools) 54.8 51.5 62.1 76.1 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 52.5 49.5 58.7 73.8 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 43.1 40.4 48.7 62.5 3.5. Real estate activities (CNAE 68) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 93.1 92.4 98.6 100.0 1.3 % of companies that had a 'wireless' Local Area Network 66.8 65.2 89.2 51.4 1.4 % of companies that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % of companies that had Mobile telephones 91.7 90.8 100.0 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 25.2 23.7 38.7 40.0 1.7 % of companies that had electronic mail (e-mail) 100.0 100.0 100.0 100.0 2.1 % of personnel that uses computers at least once a week 72.1 82.1 82.5 55.6 2.2 % of personnel that uses Internet-connected computers at least once a week 68.8 76.9 80.8 53.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 14.9 16.0 21.8 10.1 3 % of companies that used some type of open source software 72.7 71.7 77.4 94.3 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 36.4 33.0 64.1 78.1 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 70.8 69.7 77.4 94.3 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 50.8 50.1 53.2 73.4 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 38.8 35.9 60.7 83.8 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 22.7 20.1 49.0 35.2 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 35.9 34.1 44.6 79.1 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 8.1 8.5 6.2 0.0 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 17.9 18.4 13.6 10.5 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 11.9 11.8 16.4 0.0 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 11.0 10.4 19.6 5.7 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 8.0 7.9 11.2 0.0 4.6 % of companies that did not use open source software due to the following reasons: Other 9.5 9.7 9.5 0.0 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 81.3 79.3 98.7 100.0 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 30.4 28.5 51.1 34.3 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 69.7 68.2 76.9 86.1 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 93.7 92.6 100.0 100.0 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 37.6 35.6 46.8 28.9 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 22.9 19.8 57.1 26.6 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 10.9 11.0 11.9 4.8 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 100.0 100.0 100.0 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 92.0 91.8 92.1 100.0 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 33.8 31.8 55.1 37.1 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 9.7 9.5 9.9 20.0 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 74.1 71.3 100.0 100.0 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 61.0 58.9 86.8 56.1 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 71.0 68.1 98.2 95.2 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 33.4 32.7 35.6 51.4 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 42.6 42.0 48.5 48.6 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 29.3 30.3 19.6 20.9 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 17.7 17.4 19.3 24.7 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 10.3 10.3 12.7 5.7 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 95.0 94.5 100.0 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 89.8 89.6 89.9 100.0 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 46.1 43.2 66.8 94.3 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 64.9 65.1 55.9 90.5 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 59.5 59.3 53.3 90.5 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 88.5 88.5 86.4 95.2 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 57.5 54.6 79.5 100.0 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 41.4 39.2 62.7 56.1 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 52.3 49.2 75.8 100.0 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 93.2 92.5 98.7 100.0 13.1 Reasons to interact with the Public Administration: To obtain information (3) 81.3 79.7 93.9 100.0 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 95.1 96.5 92.8 56.1 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 47.8 48.2 45.3 40.9 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 38.2 37.0 51.7 31.4 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 1.8 0.0 7.2 43.9 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 84.1 82.4 98.7 100.0 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 94.1 96.4 83.6 51.4 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 54.0 53.6 61.0 40.9 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 35.6 35.7 36.3 31.4 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 1.9 0.7 0.0 48.6 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 62.8 60.7 89.3 56.1 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 95.6 96.7 87.1 91.5 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 44.2 45.4 33.5 52.5 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 20.0 19.3 22.9 35.6 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 2.6 2.1 5.7 8.5 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 77.7 76.5 89.4 89.5 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 94.6 96.1 92.9 44.6 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 35.3 35.4 37.9 21.3 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 20.2 20.4 18.9 15.9 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 4.2 3.2 0.0 55.4 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 58.1 55.5 79.2 94.3 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 90.1 92.2 88.8 42.4 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 20.1 21.1 16.8 5.0 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 2.6 2.1 8.1 0.0 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 7.7 5.6 8.8 57.6 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 5.6 3.8 19.2 31.4 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 8.3 8.7 5.9 0.0 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 0.6 0.4 3.1 0.0 14 % of companies with an Internet connection and a website (3) 85.3 84.8 89.7 94.3 14.1 Services available on the website: Company introduction (4) 98.2 98.0 100.0 100.0 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 75.9 74.2 87.1 100.0 14.3 Services available on the website: Access to product catalogues or price lists (4) 67.0 65.0 81.9 95.0 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 2.5 2.6 2.1 0.0 14.5 Services available on the website: Carrying out online orders or reservations (4) 14.2 13.5 17.3 31.3 14.6 Services available on the website: Online payments (4) 9.0 7.5 19.4 31.3 14.7 Services available on the website: Online order tracking (4) 6.2 6.0 10.4 0.0 14.8 Services available on the website: Website personalisation for regular users (4) 12.6 7.9 20.8 6.1 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 31.6 28.1 54.5 88.9 15 % of companies that used a digital signature in any communication sent from their company (3) 77.1 74.8 96.9 100.0 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 9.7 7.6 23.8 25.7 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 100.0 100.0 100.0 100.0 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 40.1 39.0 52.7 40.9 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 23.0 21.6 37.2 30.4 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 25.4 23.8 41.3 30.4 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 4.3 3.2 15.5 5.7 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 41.5 41.9 31.6 59.1 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 27.1 25.2 45.1 40.9 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 24.9 23.4 39.0 35.2 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 15.5 14.4 28.9 11.4 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 4.4 3.1 17.3 16.2 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 3.9 2.2 21.0 11.4 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 10.2 8.9 24.7 10.5 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 15.9 14.8 28.9 11.4 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 24.0 23.5 27.9 30.4 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 14.0 13.4 23.0 10.5 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.2 1.4 0.0 0.0 24 Cloud Computing: % of companies that used cloud computing solutions (3) 35.2 33.9 50.0 36.2 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 88.7 94.3 48.0 71.1 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 61.5 67.7 21.8 15.8 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 46.9 46.5 45.2 71.1 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 22.1 14.9 77.2 29.0 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 14.2 9.3 49.3 29.0 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 54.1 54.2 42.0 83.6 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 31.4 33.4 6.3 16.4 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 20.3 20.3 27.2 0.0 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 27.9 26.4 55.9 16.4 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 18.8 17.5 42.5 7.5 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 7.2 6.7 14.5 0.0 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 49.9 49.6 57.7 35.2 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 24.7 24.6 28.0 17.1 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 64.0 61.1 87.2 100.0 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 29.7 26.2 55.7 80.0 29 % of companies that had some computer application for managing client information (CRM tools) 33.9 31.4 57.5 51.4 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 33.9 31.4 57.5 51.4 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 23.6 22.1 34.0 46.6 3.6. Professional, scientific and technical activities (excl. veterinary activ.) (CNAE 69-74) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 96.0 95.9 96.7 98.2 1.3 % of companies that had a 'wireless' Local Area Network 62.3 60.0 75.9 80.6 1.4 % of companies that had an Internet connection 99.5 99.4 100.0 100.0 1.5 % of companies that had Mobile telephones 91.3 90.3 97.3 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 21.5 19.4 34.6 34.9 1.7 % of companies that had electronic mail (e-mail) 99.3 99.2 100.0 100.0 2.1 % of personnel that uses computers at least once a week 93.3 95.0 94.7 91.0 2.2 % of personnel that uses Internet-connected computers at least once a week 89.3 89.6 91.1 88.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 33.4 26.9 31.4 40.5 3 % of companies that used some type of open source software 71.8 70.5 79.0 86.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 35.7 33.0 49.3 68.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 69.7 69.0 74.9 73.1 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 50.1 49.8 51.8 52.6 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 35.5 32.3 53.2 69.1 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 29.3 26.2 45.3 63.0 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 35.4 33.1 48.0 58.4 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 11.1 12.3 4.0 3.4 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 18.8 19.2 17.6 9.8 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 12.4 12.7 10.3 9.0 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 12.1 12.8 7.0 8.1 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 11.3 12.0 7.0 3.4 4.6 % of companies that did not use open source software due to the following reasons: Other 4.3 3.9 6.9 6.6 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 83.9 82.4 92.4 97.9 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 32.5 29.6 47.6 65.6 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 55.2 50.1 72.6 78.2 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 94.0 96.6 81.5 94.5 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 41.2 44.2 42.1 39.6 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 40.2 36.4 63.0 70.8 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 12.2 12.4 12.1 7.8 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.7 99.8 99.5 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.6 99.7 99.5 98.6 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 89.1 89.4 87.7 85.7 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 41.1 37.1 63.4 80.7 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 8.3 6.4 15.9 38.3 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 76.7 73.9 93.7 98.8 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 60.8 56.5 88.0 91.3 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 71.3 68.7 86.2 96.4 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 29.1 26.4 42.9 60.1 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.3 0.3 0.5 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 37.8 40.4 23.5 10.4 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 33.6 33.8 33.3 30.2 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 16.4 15.4 22.5 23.9 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 12.0 10.2 20.3 35.5 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 99.0 98.9 99.1 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 93.1 93.1 92.3 95.4 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 63.7 61.1 77.6 90.4 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 50.1 47.0 68.0 75.1 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 51.8 48.7 71.5 69.6 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 93.6 93.3 95.0 97.7 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 60.8 56.4 87.6 96.2 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 53.6 48.5 84.3 91.8 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 56.7 53.2 77.5 89.1 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 96.3 96.2 96.5 98.1 13.1 Reasons to interact with the Public Administration: To obtain information (3) 87.5 86.8 90.9 95.9 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 92.1 91.9 94.4 91.1 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 72.6 72.8 69.7 78.8 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 49.3 49.0 51.0 51.9 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 2.7 2.7 1.8 5.7 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 87.9 87.1 92.2 94.8 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 90.7 90.4 92.1 91.2 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 65.7 65.6 64.4 73.8 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 39.9 39.7 39.3 47.4 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 2.4 2.5 1.1 4.9 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 76.8 76.0 80.1 87.0 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 91.2 91.0 91.9 93.0 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 61.5 60.8 65.2 67.2 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 30.7 30.6 30.0 37.0 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 2.3 2.3 1.4 5.4 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 81.1 80.5 83.2 89.4 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 95.0 95.0 95.7 91.5 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 49.8 49.6 49.9 54.8 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 24.6 24.0 28.3 29.9 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 1.5 1.2 2.5 5.1 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 66.5 65.0 74.1 82.5 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 94.5 94.6 94.7 92.4 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 33.8 34.8 25.7 37.9 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 10.2 9.6 13.6 14.0 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 4.0 3.9 4.3 7.6 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 29.3 25.5 54.4 51.1 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 8.5 7.1 17.1 19.3 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 2.8 2.2 6.4 8.2 14 % of companies with an Internet connection and a website (3) 78.9 76.6 92.8 98.5 14.1 Services available on the website: Company introduction (4) 97.9 97.5 99.4 100.0 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 69.9 67.4 82.0 87.8 14.3 Services available on the website: Access to product catalogues or price lists (4) 46.9 46.8 46.2 52.3 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 4.3 3.8 7.6 4.2 14.5 Services available on the website: Carrying out online orders or reservations (4) 9.1 9.4 7.6 8.3 14.6 Services available on the website: Online payments (4) 8.5 7.9 11.3 13.0 14.7 Services available on the website: Online order tracking (4) 8.6 8.5 8.5 11.5 14.8 Services available on the website: Website personalisation for regular users (4) 7.9 7.9 11.6 11.5 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 33.8 27.9 61.3 77.8 15 % of companies that used a digital signature in any communication sent from their company (3) 83.7 83.0 87.5 88.6 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 30.6 28.9 38.1 53.7 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 97.5 97.3 98.9 99.5 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 37.8 35.2 51.6 65.3 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 23.1 20.5 39.2 41.4 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 20.4 17.3 40.4 40.7 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 10.7 9.6 16.0 25.9 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 43.9 46.3 28.3 27.2 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 30.6 27.6 47.5 58.2 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 23.6 21.8 35.2 34.8 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 15.9 15.1 20.4 24.9 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 14.9 14.9 15.3 15.9 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 13.2 11.0 24.8 40.1 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 18.0 15.9 30.2 37.0 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 12.8 10.8 24.4 31.4 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 17.8 16.3 26.3 34.2 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 20.4 19.6 24.7 29.5 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.8 1.6 3.4 2.8 24 Cloud Computing: % of companies that used cloud computing solutions (3) 33.9 33.5 35.6 40.0 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 83.3 84.0 82.3 66.1 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 61.9 65.1 45.5 36.3 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 48.9 49.2 40.7 71.3 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 27.2 25.0 39.1 43.6 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 26.4 24.9 34.2 36.8 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 55.6 56.6 52.5 34.6 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 36.5 37.7 31.6 14.1 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 35.8 37.0 29.9 18.6 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 48.5 47.1 57.2 58.8 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 21.5 20.3 27.4 38.2 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 3.9 3.0 7.7 16.4 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 61.6 60.5 68.7 67.9 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 24.4 24.2 24.3 31.2 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 73.6 73.0 76.2 81.8 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 35.8 31.6 58.8 78.8 29 % of companies that had some computer application for managing client information (CRM tools) 37.4 34.7 54.5 58.7 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 36.0 33.0 54.4 57.7 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 27.5 24.9 43.9 45.1 3.7. Administrative office activities and auxiliary services (incl. travel agencies) (CNAE 77-82) 1.1 % of companies that had computers 96.0 95.3 98.3 99.2 1.2 % of companies that had a Local Area Network (LAN) 71.0 65.1 88.4 95.3 1.3 % of companies that had a 'wireless' Local Area Network 45.1 40.2 60.5 61.3 1.4 % of companies that had an Internet connection 93.9 92.7 97.7 99.2 1.5 % of companies that had Mobile telephones 93.2 91.9 96.6 99.1 1.6 % of companies that had other technologies (GPS, TPV, etc.) 26.5 24.3 32.7 36.5 1.7 % of companies that had electronic mail (e-mail) 93.8 92.5 97.3 99.2 2.1 % of personnel that uses computers at least once a week 30.4 34.1 33.2 28.7 2.2 % of personnel that uses Internet-connected computers at least once a week 27.3 31.4 30.9 25.4 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 7.5 7.7 8.8 7.0 3 % of companies that used some type of open source software 65.4 62.8 72.1 79.1 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 30.2 27.5 36.0 49.9 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 62.2 59.5 70.0 74.1 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 48.6 46.4 54.7 58.9 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 24.6 21.0 33.2 47.9 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 15.5 12.1 23.2 38.1 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 24.9 21.0 35.9 42.5 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 18.6 20.0 15.1 9.6 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 15.2 14.9 15.2 19.8 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 13.1 13.6 12.3 7.8 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 8.3 7.6 10.3 10.2 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 13.5 13.9 12.3 10.7 4.6 % of companies that did not use open source software due to the following reasons: Other 8.8 10.0 5.7 3.0 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 50.7 45.7 61.0 86.4 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 15.0 11.5 23.0 36.4 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 50.0 44.1 55.0 66.3 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 92.6 95.6 88.1 89.0 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 14.3 42.0 18.9 12.4 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 18.1 14.6 23.6 50.6 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 7.8 7.7 7.5 9.2 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 99.0 98.6 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 98.1 97.8 98.8 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 93.2 93.1 93.2 93.2 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 19.8 15.7 27.3 49.2 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 4.3 2.3 6.7 22.6 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 70.1 66.4 78.1 91.8 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 51.5 47.2 59.6 80.9 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 65.2 61.1 74.3 88.8 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 21.3 16.3 33.0 48.2 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 1.1 1.4 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 54.2 58.5 43.2 35.0 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 29.0 26.7 36.2 35.3 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 7.7 6.3 10.7 16.2 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 8.0 7.1 10.0 13.6 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 96.5 96.1 97.5 97.9 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 85.0 83.7 88.6 91.3 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 43.9 38.9 55.9 69.5 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 44.6 43.0 45.7 61.7 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 47.0 46.0 46.7 60.9 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 88.8 89.2 87.8 87.2 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 39.3 32.5 54.5 84.0 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 27.3 21.4 38.5 73.4 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 36.3 29.2 52.5 80.4 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 87.0 83.7 95.9 99.5 13.1 Reasons to interact with the Public Administration: To obtain information (3) 77.4 73.3 88.2 94.5 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 88.8 87.5 90.8 95.9 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 56.6 54.8 56.9 75.0 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 39.9 36.6 45.6 56.8 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 2.8 3.4 1.5 1.3 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 72.6 67.0 87.9 94.9 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 86.4 84.5 88.8 97.0 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 60.0 59.1 59.2 71.5 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 44.2 46.0 36.5 52.8 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 1.6 1.5 2.2 1.0 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 60.6 54.1 77.7 89.4 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 88.2 86.7 90.0 94.7 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 46.2 42.9 49.1 64.7 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 25.7 23.6 26.5 39.9 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 6.2 7.3 4.1 3.1 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 68.7 62.5 85.0 95.3 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 91.8 91.1 92.5 95.2 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 38.2 36.8 36.6 55.3 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 22.2 21.7 21.9 27.8 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 2.4 2.2 2.7 3.0 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 57.6 50.6 75.3 90.2 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 92.4 91.7 93.5 95.2 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 25.0 21.9 27.4 40.7 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 10.1 8.6 11.7 17.5 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 5.5 5.9 4.7 4.6 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 32.5 28.6 42.3 51.6 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 8.9 7.5 10.9 20.7 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 1.4 1.1 1.3 4.9 14 % of companies with an Internet connection and a website (3) 61.0 54.0 79.1 93.3 14.1 Services available on the website: Company introduction (4) 95.9 96.0 95.1 97.4 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 67.7 64.7 72.7 76.2 14.3 Services available on the website: Access to product catalogues or price lists (4) 49.8 53.4 44.7 37.1 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 10.3 12.0 6.9 7.1 14.5 Services available on the website: Carrying out online orders or reservations (4) 16.1 19.4 9.8 8.7 14.6 Services available on the website: Online payments (4) 9.7 11.0 6.4 8.5 14.7 Services available on the website: Online order tracking (4) 11.2 12.3 9.3 8.0 14.8 Services available on the website: Website personalisation for regular users (4) 9.7 7.9 8.0 9.7 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 39.6 32.0 51.2 64.7 15 % of companies that used a digital signature in any communication sent from their company (3) 66.8 62.8 76.0 88.3 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 19.1 16.7 21.3 35.7 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.9 98.9 98.9 99.2 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 28.4 28.2 26.3 38.7 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 12.8 11.7 13.0 26.9 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 14.6 14.1 12.5 27.8 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 7.6 7.6 6.2 13.2 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 47.9 47.3 52.0 42.8 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 21.6 21.2 20.5 30.6 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 19.1 19.0 17.7 25.4 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 11.2 11.1 10.0 15.9 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 10.6 10.5 9.7 15.3 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 9.9 9.1 10.0 20.2 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 10.9 10.5 10.8 17.5 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 10.0 9.4 9.9 18.8 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 11.5 11.2 10.4 19.1 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 15.4 15.1 15.6 19.8 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.0 1.1 0.4 2.2 24 Cloud Computing: % of companies that used cloud computing solutions (3) 17.7 15.1 22.8 36.1 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 82.7 93.1 65.2 62.4 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 44.4 45.3 47.5 32.1 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 57.7 57.9 56.8 58.9 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 21.3 17.3 29.0 27.2 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 22.4 20.9 24.2 27.0 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 58.4 58.4 59.4 53.6 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 50.7 52.6 46.5 34.5 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 31.0 30.9 31.7 28.6 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 34.3 31.8 41.3 50.4 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 20.5 20.1 21.8 22.4 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 2.4 1.4 5.2 7.3 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 58.0 56.0 62.5 70.3 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 17.5 15.8 22.8 23.4 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 64.9 63.6 68.2 72.0 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 19.3 14.4 30.4 51.1 29 % of companies that had some computer application for managing client information (CRM tools) 19.7 15.6 28.5 48.8 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 19.0 15.0 27.6 46.0 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 16.4 12.9 23.6 40.8 4. ICT Sector (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 96.6 95.9 98.7 100.0 1.3 % of companies that had a 'wireless' Local Area Network 86.1 85.7 87.6 86.8 1.4 % of companies that had an Internet connection 100.0 100.0 100.0 100.0 1.5 % of companies that had Mobile telephones 99.5 99.4 99.8 100.0 1.6 % of companies that had other technologies (GPS, TPV, etc.) 34.8 37.6 24.4 28.2 1.7 % of companies that had electronic mail (e-mail) 100.0 100.0 100.0 100.0 2.1 % of personnel that uses computers at least once a week 97.6 96.5 97.9 97.9 2.2 % of personnel that uses Internet-connected computers at least once a week 95.6 95.5 93.7 96.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1) 50.9 38.6 40.2 58.9 3 % of companies that used some type of open source software 89.9 90.1 88.3 92.5 3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...) 65.5 63.3 71.9 76.3 3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...) 87.8 88.0 86.7 88.5 3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...) 64.2 65.0 61.2 61.2 3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...) 65.8 64.2 69.5 78.9 3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.) 56.6 55.3 59.4 66.9 3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...) 56.7 56.3 55.6 67.0 4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products 2.5 2.9 0.8 1.5 4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented) 6.4 6.2 7.6 4.6 4.3 % of companies that did not use open source software due to the following reasons: Market inertia 5.0 4.7 6.5 3.5 4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution 4.2 4.1 4.7 3.4 4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software 2.7 2.2 4.7 2.3 4.6 % of companies that did not use open source software due to the following reasons: Other 1.8 1.3 2.6 6.4 5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection. 93.9 92.5 98.8 98.9 6.1 ICT training in 2012: % of companies that provided ICT training activities for employees 55.7 51.9 67.0 75.9 6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2) 91.3 91.0 92.1 91.4 6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2) 82.5 82.0 82.6 87.1 6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7) 49.4 48.0 40.3 52.4 7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks 66.3 62.9 75.5 86.5 8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3) 11.8 12.4 10.1 10.0 8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3) 100.0 100.0 100.0 100.0 8 3 % of companies with Internet access, by type of connection: Fixed broadband (3) 99.9 99.8 100.0 100.0 8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3) 94.6 95.5 92.1 89.0 8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3) 43.8 36.8 63.7 82.2 8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3) 12.3 8.8 18.9 45.7 8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3) 94.6 93.2 99.5 99.5 8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3) 81.0 78.3 88.6 97.2 8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3) 92.7 92.6 92.4 96.1 8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 44.5 41.9 49.1 71.6 9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3) 0.0 0.0 0.0 0.0 9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3) 35.8 38.7 28.1 18.8 9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3) 33.1 33.8 31.3 27.8 9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3) 16.1 15.0 20.4 16.9 9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3) 15.0 12.5 20.2 36.5 10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3) 99.9 99.9 100.0 100.0 10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3) 93.7 93.4 95.3 93.7 10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3) 84.9 82.8 92.0 92.4 10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3) 81.2 82.0 78.2 79.7 10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3) 83.3 84.0 81.6 78.0 10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3) 97.9 97.7 98.5 99.5 11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) 86.8 84.0 95.6 98.9 12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1) 81.2 78.6 88.9 95.5 12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1) 80.6 77.4 90.4 94.1 13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3) 95.3 94.5 98.2 97.6 13.1 Reasons to interact with the Public Administration: To obtain information (3) 85.5 82.9 93.7 95.3 13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3) 94.8 95.2 93.1 94.1 13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3) 61.0 61.6 56.5 69.7 13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3) 40.9 38.2 45.1 64.7 13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3) 1.0 0.2 3.2 3.6 13.2 Reasons to interact with the Public Administration: To obtain forms (3) 85.6 84.3 89.9 90.7 13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3) 90.3 89.8 91.9 93.1 13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3) 52.3 50.8 53.3 72.6 13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3) 36.9 34.7 39.1 63.1 13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3) 1.4 0.5 4.1 3.8 13.3 Reasons to interact with the Public Administration: To return filled in forms (3) 74.3 70.6 85.7 90.9 13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3) 92.4 93.4 88.8 93.7 13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3) 47.7 48.2 42.3 62.1 13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3) 28.3 25.9 32.0 46.6 13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3) 1.9 0.8 4.7 5.1 13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management (3) 83.4 81.9 87.3 92.0 13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3) 92.1 92.2 91.4 93.1 13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3) 35.3 32.8 41.3 51.1 13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3) 17.9 14.3 27.1 37.8 13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3) 2.0 1.6 2.7 6.5 13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management (3) 69.6 66.0 81.0 85.3 13.5.1 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3) 93.3 94.0 91.7 90.5 13.5.2 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3) 25.4 23.0 30.7 37.6 13.5.3 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3) 10.9 7.3 18.7 27.2 13.5.4 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3) 3.5 2.9 4.2 7.5 13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3) 38.0 34.8 45.5 62.6 13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3) 14.2 11.8 19.9 33.5 13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3) 3.0 2.3 3.9 11.2 14 % of companies with an Internet connection and a website (3) 93.8 93.2 95.8 96.8 14.1 Services available on the website: Company introduction (4) 96.4 95.9 98.2 98.5 14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4) 69.6 67.1 77.1 81.6 14.3 Services available on the website: Access to product catalogues or price lists (4) 64.6 65.5 59.3 70.9 14.4 Services available on the website: Possibility of the clients personalising or designing the products (4) 7.0 5.5 11.1 15.9 14.5 Services available on the website: Carrying out online orders or reservations (4) 15.4 16.3 9.6 22.9 14.6 Services available on the website: Online payments (4) 12.8 13.0 10.5 17.9 14.7 Services available on the website: Online order tracking (4) 12.5 11.6 13.3 23.0 14.8 Services available on the website: Website personalisation for regular users (4) 9.6 7.9 13.9 20.3 14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4) 47.6 39.9 69.4 86.1 15 % of companies that used a digital signature in any communication sent from their company (3) 84.2 82.4 90.4 90.3 16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5) 37.5 33.9 44.6 66.0 16.2 % of companies that used a digital signature for: Relating to the Public Administration (5) 98.9 99.0 98.4 100.0 17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3) 57.1 56.0 58.5 69.0 17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3) 38.9 36.6 44.5 55.5 17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3) 35.8 33.8 41.0 48.7 17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3) 25.6 24.6 27.7 33.9 18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3) 30.4 31.6 27.8 20.3 19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3) 50.0 48.6 53.5 59.3 19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions... (3) 35.9 35.0 39.0 38.8 19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3) 23.0 22.7 23.9 23.9 19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3) 23.1 23.1 21.3 30.7 19.5 Social Media: % of companies that used Social Media to: Personnel selection (3) 28.9 24.3 43.4 49.7 19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3) 28.5 24.8 39.6 47.0 20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3) 25.6 24.7 24.1 47.6 21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3) 28.2 25.1 38.7 38.7 22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3) 30.1 31.6 23.7 30.6 23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3) 1.0 0.5 2.8 2.3 24 Cloud Computing: % of companies that used cloud computing solutions (3) 50.3 51.5 44.4 52.4 25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6) 81.4 81.6 81.4 76.8 25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6) 58.8 59.1 55.6 65.9 25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6) 74.2 75.6 70.4 64.4 25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6) 47.5 50.2 34.7 46.1 25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6) 30.2 28.9 34.1 37.5 26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8) 61.2 64.9 52.2 39.2 26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8) 22.7 24.4 19.3 8.4 26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8) 23.8 22.3 29.4 24.4 26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8) 50.0 49.1 53.3 50.3 26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8) 22.3 18.0 36.0 32.1 27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc) 12.9 10.3 16.8 40.9 27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices) 74.2 74.7 72.1 74.2 27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g. EDI, UBL, XML, facturae etc.) 33.1 32.8 32.0 41.7 27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices) 84.5 85.0 84.1 78.2 28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 59.2 55.8 67.9 82.5 29 % of companies that had some computer application for managing client information (CRM tools) 59.2 55.7 70.4 72.2 30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients 56.8 53.4 67.7 69.8 30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes 46.4 43.5 54.9 61.1 Notes: 1) ~'main variables'~ (1) This does not consider those devices that are only used via wifi and not via mobile telephony networks paid totally or partially by the company (2) Percentage of the total companies that provided ICT training activities for their employees (3) Percentage of the total companies with an Internet connection (4) Percentage of the total companies with an Internet connection and a website (5) Percentage of the total companies that used a digital signature in any communication sent from their company (6) Percentage of the total companies that use cloud computing (7) Percentage of the personnel in companies that carried out ICT training (8) Percentage of the total companies that do not use cloud computing Source: National Statistics Institute