Main variables	Total
1.1 % of companies that had computers	66.3
1.2 % of companiess that had a Local Area Network (LAN)	20.0
1.3 % of companies that had a wireless Local Area Network	10.1
1.4 % of companiess that had an Internet connection	55.9
1.5 % companies that had Mobile telephony	66.3
1.6 % of companies that had other technologies (GPS, TPV, etc.)	15.8
1.7 % of of companies that had email	51.7
2.1 % personnel that uses computers at least once a week	55.8
2.2 % personnel that uses Internet-connected computers at least once a week	47.1
3.1 % companies that had web page of Internal use (Intranet)	3.0
4.1 % companies that had an Extranet	2.1
5.1 % of companies that used open-source operating systems (LINUX)	2.4
6.1 %of companies with employees connected to company ICT systems via external telematic networks	2.0
6.2 % of companies with staff undertaking specific ICT functions	4.8
7.1 % of companies with Internet access: via a traditional modem(1)	10.9
7.2 % of companies with Internet access: via RDSI(1)	6.3
7.3 % of companies with Internet access: via Broadband(1)	93.3
7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1)	90.1
7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1)	5.4
7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1)	22.6
9 % of companies that interacted with P.A.s online in 2008(1)	38.8
9.1 % Reason for interaction: Obtaining information(1)	34.6
9.2 % Reason for interaction: Obtaining forms, ...(1)	33.1
9.3 % Reason for interaction: Return completed forms(1)	20.8
9.4 % Reason for interaction: Comprehensive electronic case-handling(1)	19.6
9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1)	3.1
10 % of companies with an Internet connection and website/page(1)	21.9
10.1 % of companies with an Internet connection and website for: Company introduction(2)	84.5
10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2)	32.4
10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2)	50.0
10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2)	3.9
10.5 % of companies with an Internet connection and website for: Ordering or booking online(2)	18.1
10.6 % of companies with an Internet connection and website for: Online payment(2)	4.4
10.7 % of companies with an Internet connection and website for: Online order tracking(2)	4.9
10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2)	4.2
10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2)	8.3
11 % of companies which used a digital signature in correspondence sent by the company (1)	24.7
11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3)	21.4
11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3)	85.3
12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1)	93.4
12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1)	64.3
12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1)	29.4
12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1)	39.4
12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1)	46.5
13 % of companies that have had some kind of security problem in the last twelve months(1)	11.4
13.1 % of companies which have had the following security problems(1): Attacks from software viruses	11.1
13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data	1.1
13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing)	0.6
14 % of companies carrying out automated data exchange	9.1
14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4)	26.1
14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4)	27.2
14.3 % of companies carrying out automated exchange: Receiving customer orders (4)	8.2
14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4)	12.0
14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4)	51.7
14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4)	28.3
14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4)	52.3
14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4)	44.0
15 % of companies which shared information electronically with their supply-chain suppliers or customers:	4.7
15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5)	39.1
15.2 % of companies which regularly shared with their suppliers: Shipment status (5)	76.3
15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5)	20.2
15.4 % of companies which regularly shared with their customers: Shipment status (5)	49.1
16.1 % of companies which used for information exchange: Website (5)	89.2
16.2 % of companies which used for information exchange: Automated data exchange (5)	27.2
17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management	3.7
17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting	4.0
17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: A production management	3.9
17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management	3.6
17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management	4.7
17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting	4.3
18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company	1.0
19 % of companies that had some type of computer application for managing client information (CRM tools)	4.2
19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers	4.2
19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes	2.6
20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments	0.8
20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6)	38.6
20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6)	9.4
20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6)	26.8
20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6)	25.7
20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6)	48.5
20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6)	18.0
21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees	2.1
21.2 ICT training in 2008: % employees who received ICT training (7)	60.8