Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies National results ICT use variables (as of January 2009) by group of activity, main variables and company size. Units: percentages ,Total,Between 10 and 49,Between 50 and 249,250 and over, Total Companies, 1.1 % of companies that had computers,98.6,98.5,99.4,100.0, 1.2 % of companiess that had Local Area Network (LAN),83.0,81.0,94.4,98.8, 1.3 % of companies that had wireless Local Area Network,34.7,32.1,48.4,65.8, 1.4 % of companiess that had an Internet connection,96.2,95.7,98.7,99.9, 1.5 % companies that had Mobile telephony,90.9,90.0,95.3,98.6, 1.6 % of companies that had other technologies (GPS, TPV, etc.),26.8,26.0,30.3,36.7, 1.7 % of of companies that had email,94.7,94.1,98.4,99.8, 2.1 % personnel that uses computers at least once a week,51.0,44.4,50.1,57.2, 2.2 % personnel that uses Internet-connected computers at least once a week,41.5,38.3,41.7,44.1, 3.1 % companies that had website for Internal use (Intranet),23.1,19.0,42.0,81.2, 4.1 % companies that had an Extranet,14.6,11.6,28.1,59.9, 5.1 % of companies that used open-source operating systems (LINUX),8.9,6.8,18.8,34.6, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,16.2,12.8,33.0,60.2, 6.2 % of companies with staff undertaking specific ICT functions,24.4,20.3,45.2,73.4, 7.1 % of companies with Internet access: via a traditional modem(1),7.3,7.6,5.5,9.3, 7.2 % of companies with Internet access: via RDSI(1),14.6,14.3,15.6,23.4, 7.3 % of companies with Internet access: via Broadband(1),97.5,97.2,99.1,99.8, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),94.7,94.7,95.2,91.4, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),9.2,6.9,18.2,45.1, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),34.0,30.5,51.3,71.2, 9 % of companies that interacted with P.A.s via Internet(1),67.8,64.1,87.7,97.4, 9.1 % Reason for interaction: Obtaining information(1),62.0,58.2,82.5,94.4, 9.2 % Reason for interaction: Obtaining forms, ...(1),61.3,57.4,82.3,93.7, 9.3 % Reason for interaction: Return completed forms(1),48.2,43.5,72.7,89.0, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),45.4,41.1,68.6,83.4, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),7.9,6.7,13.6,22.0, 10 % of companies with an Internet connection and website/page(1),58.9,55.2,78.0,91.0, 10.1 % of companies with an Internet connection and website for: Company introduction(2),90.0,88.8,94.5,97.1, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),45.1,42.1,55.2,64.9, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),56.1,55.4,59.3,57.1, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),6.5,5.9,8.6,10.3, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),12.1,11.4,14.2,18.4, 10.6 % of companies with an Internet connection and website for: Online payment(2),4.7,4.3,6.1,9.1, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),6.8,6.1,9.3,13.3, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),5.6,4.9,7.8,10.9, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),18.6,14.6,30.7,53.5, 11 % of companies which used a digital signature in correspondence sent by the company (1),52.8,48.3,77.1,90.5, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),17.3,16.8,17.2,28.3, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),93.9,93.0,96.9,96.9, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),96.8,96.5,98.7,99.7, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),79.9,78.1,89.7,95.6, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),53.2,50.8,65.0,79.4, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),66.8,63.5,84.1,95.7, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),73.1,70.6,85.9,96.2, 13 % of companies that have had some kind of security problem in the last twelve months(1),12.6,11.8,16.1,22.3, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,12.1,11.4,15.4,21.8, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.0,1.0,1.0,0.9, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.5,0.5,0.7,0.9, 14 % of companies carrying out automated data exchange,36.7,33.9,51.0,67.9, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),21.5,21.2,22.0,26.8, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),41.0,40.8,41.5,42.6, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),17.0,14.7,24.2,33.2, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),23.1,20.5,31.3,40.3, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),57.4,59.0,52.2,46.6, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),42.9,41.9,45.5,51.5, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),75.5,74.3,79.6,84.1, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),60.0,55.3,76.3,83.5, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,14.2,12.8,20.8,34.3, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),47.9,46.9,50.2,54.8, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),78.8,80.3,74.0,72.7, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),36.9,35.1,41.3,50.4, 15.4 % of companies which regularly shared with their customers: Shipment status (5),58.7,57.0,62.1,71.9, 16.1 % of companies which used for information exchange: Website (5),79.8,80.6,77.4,76.3, 16.2 % of companies which used for information exchange: Automated data exchange (5),47.4,43.0,58.7,75.9, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,26.5,24.0,39.5,51.2, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,30.3,28.1,41.2,55.4, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,28.9,26.8,40.2,51.7, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,25.5,23.2,37.8,48.7, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,30.6,28.4,42.4,55.2, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,30.6,28.3,42.3,57.7, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,19.1,14.5,43.1,65.8, 19 % of companies that had some type of computer application for managing client information (CRM tools),24.9,22.4,38.2,47.5, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,24.9,22.4,38.2,47.5, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,18.2,16.0,30.0,37.6, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,4.1,3.1,8.9,20.0, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),31.2,29.5,32.5,38.1, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),33.6,32.0,33.8,42.7, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),44.4,39.7,50.0,59.3, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),24.2,23.9,23.9,26.8, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),29.6,34.8,23.5,12.8, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),40.5,36.2,46.5,52.2, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,13.4,10.8,25.6,49.1, 21.2 ICT training in 2008: % employees who received ICT training (7),26.7,38.8,28.2,24.2, 1. Total Industry (CNAE 10-39), 1.1 % of companies that had computers,98.3,98.1,99.3,100.0, 1.2 % of companiess that had Local Area Network (LAN),84.0,81.3,97.0,99.8, 1.3 % of companies that had wireless Local Area Network,33.4,29.2,50.3,78.7, 1.4 % of companiess that had an Internet connection,96.0,95.4,98.8,100.0, 1.5 % companies that had Mobile telephony,89.3,87.9,95.1,99.8, 1.6 % of companies that had other technologies (GPS, TPV, etc.),20.0,19.3,21.8,31.5, 1.7 % of of companies that had email,94.4,93.5,98.7,99.9, 2.1 % personnel that uses computers at least once a week,45.0,33.8,44.0,56.4, 2.2 % personnel that uses Internet-connected computers at least once a week,34.1,27.2,32.6,41.6, 3.1 % companies that had website for Internal use (Intranet),21.8,16.3,41.8,90.4, 4.1 % companies that had an Extranet,12.8,8.4,28.3,70.3, 5.1 % of companies that used open-source operating systems (LINUX),7.9,5.4,17.9,36.8, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,13.5,8.8,31.7,68.8, 6.2 % of companies with staff undertaking specific ICT functions,23.4,17.5,47.3,84.4, 7.1 % of companies with Internet access: via a traditional modem(1),6.9,7.2,4.7,10.2, 7.2 % of companies with Internet access: via RDSI(1),14.8,14.6,14.7,23.1, 7.3 % of companies with Internet access: via Broadband(1),97.2,96.8,99.1,99.7, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),94.8,95.0,94.8,88.7, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),8.0,5.3,15.6,50.7, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),32.7,27.8,52.1,78.2, 9 % of companies that interacted with P.A.s via Internet(1),66.2,60.7,91.3,98.8, 9.1 % Reason for interaction: Obtaining information(1),59.6,53.9,85.7,96.2, 9.2 % Reason for interaction: Obtaining forms, ...(1),59.4,53.5,86.3,95.7, 9.3 % Reason for interaction: Return completed forms(1),49.2,42.7,77.7,93.4, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),45.9,39.6,74.0,87.1, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),8.0,6.7,13.5,19.9, 10 % of companies with an Internet connection and website/page(1),66.1,62.3,82.8,92.8, 10.1 % of companies with an Internet connection and website for: Company introduction(2),91.9,90.8,95.8,97.7, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),40.2,36.5,50.7,66.6, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),63.2,62.9,64.0,64.3, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),5.8,5.8,5.4,8.6, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),7.9,7.6,7.9,15.1, 10.6 % of companies with an Internet connection and website for: Online payment(2),2.5,2.3,3.0,4.0, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),4.5,3.9,5.9,12.3, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),3.8,3.3,4.4,10.6, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),9.8,6.4,17.2,45.6, 11 % of companies which used a digital signature in correspondence sent by the company (1),52.1,45.8,80.5,93.6, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),19.2,17.8,20.4,34.5, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),93.4,92.1,96.9,95.7, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),96.9,96.3,99.3,99.7, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),80.1,77.4,92.4,98.0, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),54.1,51.3,64.8,82.8, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),66.3,61.4,88.5,97.5, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),73.1,69.4,89.4,98.1, 13 % of companies that have had some kind of security problem in the last twelve months(1),11.2,9.7,17.3,25.3, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,10.7,9.2,16.3,25.1, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.9,0.9,1.0,0.5, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.4,0.3,0.5,0.8, 14 % of companies carrying out automated data exchange,34.8,30.4,53.2,77.1, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),17.1,15.5,18.2,33.2, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),41.4,41.5,39.9,45.1, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),24.0,19.6,31.9,51.2, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),29.7,25.2,39.3,51.3, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),55.6,59.6,45.3,43.7, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),51.2,49.5,52.8,66.5, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),74.8,72.9,78.9,83.3, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),60.3,53.7,76.6,82.3, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,13.7,11.2,22.3,47.4, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),49.3,48.8,48.0,57.1, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),78.9,84.4,66.9,67.7, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),49.4,48.0,50.4,58.1, 15.4 % of companies which regularly shared with their customers: Shipment status (5),77.7,79.8,71.6,77.5, 16.1 % of companies which used for information exchange: Website (5),70.2,68.8,73.7,71.9, 16.2 % of companies which used for information exchange: Automated data exchange (5),52.0,45.7,60.1,79.4, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,31.9,26.7,54.4,76.2, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,33.4,29.6,49.3,69.0, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,42.7,38.9,59.0,76.2, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,29.8,24.8,51.3,74.5, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,36.7,31.8,57.8,78.1, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,34.1,30.2,49.5,73.9, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,23.6,15.6,59.7,87.2, 19 % of companies that had some type of computer application for managing client information (CRM tools),24.9,21.7,38.8,50.4, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,24.9,21.7,38.8,50.4, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,18.6,15.9,30.6,40.5, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,4.8,2.7,12.8,29.9, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),26.6,22.1,28.6,35.7, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),48.6,46.8,46.9,58.4, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),51.4,46.5,49.6,70.6, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),16.4,12.4,19.1,22.1, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),27.3,38.5,21.8,6.6, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),42.9,36.1,50.6,44.7, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,12.8,8.7,28.8,60.5, 21.2 ICT training in 2008: % employees who received ICT training (7),18.8,21.6,19.3,18.3, 1.1. Food beverages tobacco textile clothing leather and footwear Wood and cork paper graphic arts and reproduction of recorded media (CNAE 10-18), 1.1 % of companies that had computers,96.9,96.4,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),80.5,77.6,97.7,99.6, 1.3 % of companies that had wireless Local Area Network,31.3,27.8,47.5,79.1, 1.4 % of companiess that had an Internet connection,93.6,92.5,99.7,100.0, 1.5 % companies that had Mobile telephony,85.2,83.6,93.5,99.6, 1.6 % of companies that had other technologies (GPS, TPV, etc.),18.4,17.4,22.1,34.8, 1.7 % of of companies that had email,90.3,88.7,99.6,99.6, 2.1 % personnel that uses computers at least once a week,39.3,31.9,38.4,51.8, 2.2 % personnel that uses Internet-connected computers at least once a week,28.8,25.5,26.0,36.8, 3.1 % companies that had website for Internal use (Intranet),18.1,14.2,34.0,86.2, 4.1 % companies that had an Extranet,10.1,7.0,22.3,69.7, 5.1 % of companies that used open-source operating systems (LINUX),7.5,5.4,17.5,36.7, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,11.8,8.7,24.2,69.5, 6.2 % of companies with staff undertaking specific ICT functions,21.2,16.7,43.3,80.2, 7.1 % of companies with Internet access: via a traditional modem(1),7.9,8.2,6.0,9.9, 7.2 % of companies with Internet access: via RDSI(1),13.8,13.4,14.5,23.7, 7.3 % of companies with Internet access: via Broadband(1),96.8,96.4,98.9,99.3, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),94.0,93.8,95.7,90.9, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),7.5,5.7,13.1,47.3, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),27.2,23.3,43.7,80.1, 9 % of companies that interacted with P.A.s via Internet(1),68.1,63.8,90.8,98.1, 9.1 % Reason for interaction: Obtaining information(1),62.1,57.8,84.2,94.5, 9.2 % Reason for interaction: Obtaining forms, ...(1),61.0,56.4,84.6,94.0, 9.3 % Reason for interaction: Return completed forms(1),50.5,45.4,76.2,90.6, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),46.9,42.2,70.5,86.7, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),6.8,5.9,11.1,16.5, 10 % of companies with an Internet connection and website/page(1),59.6,55.8,78.9,90.7, 10.1 % of companies with an Internet connection and website for: Company introduction(2),90.8,89.9,93.7,97.4, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),37.4,34.5,45.8,62.8, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),66.1,65.8,66.9,68.7, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),5.7,5.7,5.7,4.6, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),10.6,11.0,7.8,15.1, 10.6 % of companies with an Internet connection and website for: Online payment(2),3.8,4.0,3.1,2.1, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),5.4,5.0,6.5,10.0, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),2.8,2.1,4.5,8.4, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),6.3,3.7,12.1,40.9, 11 % of companies which used a digital signature in correspondence sent by the company (1),54.8,49.7,80.1,93.9, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),22.5,19.1,30.7,50.2, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),93.5,93.0,95.7,90.9, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),96.1,95.5,98.9,99.6, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),78.2,76.0,88.9,97.0, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),53.2,51.2,61.9,77.9, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),60.4,55.4,86.5,98.1, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),70.2,67.1,85.2,98.5, 13 % of companies that have had some kind of security problem in the last twelve months(1),9.4,8.1,15.8,23.9, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,9.1,7.9,14.4,23.9, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.2,1.2,1.5,0.0, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.0,0.0,0.1,0.9, 14 % of companies carrying out automated data exchange,36.7,31.6,63.8,82.7, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),14.6,13.4,16.1,27.6, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),44.9,44.7,44.1,51.7, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),33.8,29.0,43.7,65.0, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),42.9,37.2,56.9,69.3, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),48.2,49.7,44.2,43.6, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),49.4,45.9,57.0,70.1, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),72.0,69.8,77.9,77.9, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),61.9,58.1,71.8,75.5, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,11.7,9.8,20.0,43.2, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),44.1,42.0,50.3,45.6, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),79.3,86.0,61.5,67.1, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),41.6,37.9,51.1,50.0, 15.4 % of companies which regularly shared with their customers: Shipment status (5),77.6,78.2,75.8,77.6, 16.1 % of companies which used for information exchange: Website (5),64.0,65.2,60.6,62.2, 16.2 % of companies which used for information exchange: Automated data exchange (5),60.5,53.5,75.7,84.5, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,28.6,24.2,50.5,80.7, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,31.0,28.1,44.9,67.2, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,40.3,36.8,58.4,75.6, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,27.2,22.7,49.4,79.2, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,33.2,29.3,53.1,75.6, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,31.0,28.0,46.5,65.8, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,18.2,11.3,54.1,87.5, 19 % of companies that had some type of computer application for managing client information (CRM tools),22.4,20.3,31.6,53.6, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,22.4,20.3,31.6,53.6, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,17.8,15.7,27.4,47.8, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,4.9,3.0,12.5,37.8, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),30.4,27.3,31.8,38.6, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),60.0,61.4,54.2,68.2, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),71.7,81.8,56.6,69.2, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),17.1,13.4,21.8,19.8, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),23.2,24.5,27.1,9.5, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),38.6,30.5,51.3,39.2, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,11.9,8.8,26.3,55.7, 21.2 ICT training in 2008: % employees who received ICT training (7),16.7,22.0,14.7,16.5, 1.2. Manufacture of coke and refined petroleum products pharmaceutical produc. rubber and plastics (CNAE 19-22), 1.1 % of companies that had computers,99.8,100.0,98.9,100.0, 1.2 % of companiess that had Local Area Network (LAN),92.8,91.0,97.7,100.0, 1.3 % of companies that had wireless Local Area Network,39.3,32.0,57.3,76.2, 1.4 % of companiess that had an Internet connection,99.2,99.4,98.6,100.0, 1.5 % companies that had Mobile telephony,93.9,93.1,95.5,100.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),19.9,19.8,18.6,26.7, 1.7 % of of companies that had email,99.0,99.0,98.6,100.0, 2.1 % personnel that uses computers at least once a week,62.9,47.3,57.6,74.0, 2.2 % personnel that uses Internet-connected computers at least once a week,48.7,37.8,44.3,56.9, 3.1 % companies that had website for Internal use (Intranet),30.8,21.7,48.8,96.1, 4.1 % companies that had an Extranet,20.4,13.0,34.7,74.4, 5.1 % of companies that used open-source operating systems (LINUX),9.5,6.5,15.1,32.0, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,22.2,12.6,43.4,81.6, 6.2 % of companies with staff undertaking specific ICT functions,35.1,25.9,55.1,92.0, 7.1 % of companies with Internet access: via a traditional modem(1),6.5,6.6,4.8,12.3, 7.2 % of companies with Internet access: via RDSI(1),13.5,12.7,13.8,24.1, 7.3 % of companies with Internet access: via Broadband(1),98.3,97.9,99.3,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),95.4,96.7,91.8,89.4, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),12.6,7.1,23.6,52.6, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),43.9,36.8,61.5,80.0, 9 % of companies that interacted with P.A.s via Internet(1),73.8,66.2,96.0,98.8, 9.1 % Reason for interaction: Obtaining information(1),68.7,61.0,90.3,95.8, 9.2 % Reason for interaction: Obtaining forms, ...(1),65.9,58.3,86.8,97.0, 9.3 % Reason for interaction: Return completed forms(1),62.6,53.5,88.6,94.6, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),56.7,47.7,81.6,91.4, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),9.5,7.2,13.9,26.8, 10 % of companies with an Internet connection and website/page(1),79.9,77.7,84.6,95.6, 10.1 % of companies with an Internet connection and website for: Company introduction(2),92.5,90.5,98.3,97.3, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),41.9,36.5,51.9,72.4, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),67.6,67.8,69.1,58.7, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),6.3,6.1,6.5,7.5, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),6.7,5.5,8.0,17.2, 10.6 % of companies with an Internet connection and website for: Online payment(2),2.1,1.4,3.6,5.1, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),3.5,2.2,6.1,10.5, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),5.8,5.2,6.5,10.0, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),13.4,7.5,22.7,53.5, 11 % of companies which used a digital signature in correspondence sent by the company (1),60.0,50.0,88.8,93.9, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),19.7,19.1,17.8,32.0, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),95.5,94.7,96.9,96.8, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),98.9,98.5,99.8,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),84.4,80.6,95.2,98.7, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),59.6,53.8,74.7,86.7, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),80.7,75.8,94.4,100.0, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),80.0,75.5,91.8,99.4, 13 % of companies that have had some kind of security problem in the last twelve months(1),11.1,8.7,17.3,22.5, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,10.1,8.2,14.6,22.5, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.7,0.7,1.1,0.6, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),1.2,1.1,1.8,0.0, 14 % of companies carrying out automated data exchange,44.2,39.4,54.2,77.7, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),15.5,11.8,19.3,33.4, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),48.1,49.2,44.7,49.5, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),24.0,15.7,33.6,60.8, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),32.0,25.6,41.9,52.3, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),53.9,62.0,37.2,40.3, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),63.0,64.7,53.0,79.1, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),86.5,88.7,82.0,81.9, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),68.7,61.1,83.7,84.0, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,17.5,13.4,23.5,56.1, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),54.3,58.7,44.6,55.1, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),59.9,61.4,51.7,69.0, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),61.5,65.4,56.8,55.6, 15.4 % of companies which regularly shared with their customers: Shipment status (5),77.9,77.0,79.6,78.3, 16.1 % of companies which used for information exchange: Website (5),74.7,73.1,82.7,66.7, 16.2 % of companies which used for information exchange: Automated data exchange (5),52.5,41.7,59.5,80.0, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,48.3,41.0,65.6,87.4, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,42.2,37.1,51.1,83.3, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,51.9,46.4,65.0,80.9, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,48.5,40.6,68.8,86.1, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,54.9,48.4,71.0,88.8, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,43.4,38.2,52.4,85.9, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,41.9,30.8,70.0,96.2, 19 % of companies that had some type of computer application for managing client information (CRM tools),34.6,29.5,46.3,64.4, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,34.6,29.5,46.3,64.4, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,30.4,26.6,37.6,57.7, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,7.8,4.1,16.2,30.6, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),48.3,46.1,46.5,56.9, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),64.4,66.5,63.2,63.1, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),76.6,69.1,76.6,91.8, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),28.3,34.6,21.9,29.4, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),11.3,13.7,11.7,5.7, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),37.2,37.3,35.8,40.0, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,16.9,9.3,32.5,67.9, 21.2 ICT training in 2008: % employees who received ICT training (7),25.1,27.4,27.1,24.3, 1.3. Various non-metallic ore products metallurgy manufacture of metallic products (CNAE 23-25), 1.1 % of companies that had computers,99.3,99.5,98.4,100.0, 1.2 % of companiess that had Local Area Network (LAN),84.0,82.0,95.0,100.0, 1.3 % of companies that had wireless Local Area Network,34.1,31.2,47.4,80.4, 1.4 % of companiess that had an Internet connection,98.0,98.0,97.5,100.0, 1.5 % companies that had Mobile telephony,91.2,90.4,95.0,100.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),17.4,16.8,21.0,22.3, 1.7 % of of companies that had email,96.8,96.6,97.5,100.0, 2.1 % personnel that uses computers at least once a week,36.3,28.5,37.2,49.7, 2.2 % personnel that uses Internet-connected computers at least once a week,26.1,22.9,26.7,31.2, 3.1 % companies that had website for Internal use (Intranet),18.8,14.7,37.0,88.5, 4.1 % companies that had an Extranet,10.2,6.9,24.6,64.2, 5.1 % of companies that used open-source operating systems (LINUX),6.3,4.2,16.9,31.8, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,9.3,5.8,24.7,67.8, 6.2 % of companies with staff undertaking specific ICT functions,18.9,14.9,37.0,83.7, 7.1 % of companies with Internet access: via a traditional modem(1),6.4,7.1,1.8,7.0, 7.2 % of companies with Internet access: via RDSI(1),15.5,15.5,14.9,24.7, 7.3 % of companies with Internet access: via Broadband(1),97.5,97.3,99.0,99.4, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),96.0,96.4,94.7,90.1, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),6.0,4.3,13.1,37.5, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),33.2,29.4,52.5,76.8, 9 % of companies that interacted with P.A.s via Internet(1),61.8,56.7,90.1,99.4, 9.1 % Reason for interaction: Obtaining information(1),54.9,49.2,86.3,97.5, 9.2 % Reason for interaction: Obtaining forms, ...(1),56.0,50.5,86.8,95.9, 9.3 % Reason for interaction: Return completed forms(1),44.7,39.0,74.9,95.3, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),42.0,36.2,74.0,86.9, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),7.8,7.0,11.9,12.7, 10 % of companies with an Internet connection and website/page(1),60.6,56.7,82.0,94.6, 10.1 % of companies with an Internet connection and website for: Company introduction(2),91.6,90.4,96.2,97.3, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),40.8,38.4,48.7,60.3, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),55.8,54.6,59.1,69.1, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),4.9,4.8,5.1,5.1, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),6.6,5.6,10.1,11.6, 10.6 % of companies with an Internet connection and website for: Online payment(2),0.8,0.7,0.7,3.1, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),3.4,3.0,3.6,14.4, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),4.6,4.9,2.6,9.2, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),10.1,7.6,16.4,44.2, 11 % of companies which used a digital signature in correspondence sent by the company (1),48.9,43.0,82.1,92.7, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),15.2,15.9,11.9,21.8, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),93.0,91.5,97.4,98.3, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),97.1,96.7,99.3,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),78.6,75.9,93.1,98.5, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),52.8,51.1,60.5,79.7, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),65.1,61.2,86.5,95.9, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),72.1,69.1,88.6,96.3, 13 % of companies that have had some kind of security problem in the last twelve months(1),12.8,11.7,18.5,25.1, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,12.0,10.9,17.6,24.7, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.0,0.9,1.2,1.6, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.5,0.5,0.4,1.6, 14 % of companies carrying out automated data exchange,29.1,26.2,42.8,70.3, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),16.7,16.1,18.9,17.7, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),38.8,39.9,37.0,27.5, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),16.2,13.6,22.4,36.1, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),18.5,16.6,22.5,36.2, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),58.9,61.9,50.1,42.6, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),48.2,48.9,43.7,58.0, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),77.1,76.2,78.4,86.6, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),57.2,49.5,82.3,84.3, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,13.8,12.0,22.5,39.1, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),49.5,51.5,44.7,38.5, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),84.1,88.8,74.5,52.4, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),54.0,53.4,54.8,59.5, 15.4 % of companies which regularly shared with their customers: Shipment status (5),78.3,81.5,65.8,84.7, 16.1 % of companies which used for information exchange: Website (5),71.3,69.0,78.4,76.8, 16.2 % of companies which used for information exchange: Automated data exchange (5),41.9,38.5,48.5,64.9, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,29.0,24.4,53.6,75.0, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,31.2,27.0,54.1,65.4, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,44.8,42.0,59.6,74.3, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,28.1,24.4,47.0,74.2, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,35.1,31.0,56.8,78.9, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,33.3,30.0,50.2,71.0, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,20.6,13.6,57.8,86.6, 19 % of companies that had some type of computer application for managing client information (CRM tools),21.0,18.0,37.4,43.7, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,21.0,18.0,37.4,43.7, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,15.0,12.4,28.9,35.6, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,3.7,2.2,11.1,22.0, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),9.0,2.2,14.4,23.2, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),37.2,39.2,31.4,50.8, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),24.8,14.0,28.0,70.2, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),8.4,3.2,13.6,15.3, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),39.1,56.4,23.8,8.9, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),51.2,43.9,61.0,49.8, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,10.6,7.3,26.7,54.0, 21.2 ICT training in 2008: % employees who received ICT training (7),14.2,16.5,17.4,11.7, 1.4. I.T., electronic and optical products electrical material and equipment mechanical machinery and equipment motor vehicle accidents transport equipment furniture manufacturing industry repair of machinery and equipment (CNAE 26-33), 1.1 % of companies that had computers,98.5,98.3,99.4,100.0, 1.2 % of companiess that had Local Area Network (LAN),85.1,82.2,97.9,100.0, 1.3 % of companies that had wireless Local Area Network,33.9,28.7,53.7,80.7, 1.4 % of companiess that had an Internet connection,95.6,94.8,98.9,100.0, 1.5 % companies that had Mobile telephony,90.4,89.0,96.4,99.7, 1.6 % of companies that had other technologies (GPS, TPV, etc.),23.7,24.2,20.5,28.3, 1.7 % of of companies that had email,95.4,94.6,98.9,100.0, 2.1 % personnel that uses computers at least once a week,48.7,38.1,50.0,54.9, 2.2 % personnel that uses Internet-connected computers at least once a week,37.9,31.2,39.1,41.6, 3.1 % companies that had website for Internal use (Intranet),26.2,19.2,51.6,94.6, 4.1 % companies that had an Extranet,16.5,11.0,34.8,74.8, 5.1 % of companies that used open-source operating systems (LINUX),10.0,6.7,21.6,43.1, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,17.2,10.7,43.2,67.0, 6.2 % of companies with staff undertaking specific ICT functions,26.4,18.3,58.9,88.8, 7.1 % of companies with Internet access: via a traditional modem(1),6.0,5.9,5.7,10.8, 7.2 % of companies with Internet access: via RDSI(1),15.9,15.9,14.7,20.6, 7.3 % of companies with Internet access: via Broadband(1),96.9,96.3,99.7,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),94.3,94.1,97.1,85.6, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),8.3,5.2,14.3,58.2, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),34.1,28.3,56.6,76.3, 9 % of companies that interacted with P.A.s via Internet(1),64.8,58.6,90.8,99.7, 9.1 % Reason for interaction: Obtaining information(1),57.0,50.4,84.0,97.1, 9.2 % Reason for interaction: Obtaining forms, ...(1),57.4,50.3,86.9,96.6, 9.3 % Reason for interaction: Return completed forms(1),46.8,39.2,77.3,94.4, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),44.5,37.2,74.6,88.9, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),8.7,6.6,17.2,21.4, 10 % of companies with an Internet connection and website/page(1),77.8,75.2,88.9,91.8, 10.1 % of companies with an Internet connection and website for: Company introduction(2),93.0,92.0,96.5,99.3, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),40.6,35.7,56.7,70.6, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),67.1,67.4,66.4,62.9, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),6.9,7.1,4.6,12.7, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),7.0,6.6,6.6,17.4, 10.6 % of companies with an Internet connection and website for: Online payment(2),2.5,2.1,3.7,4.5, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),4.8,3.8,7.6,11.5, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),3.1,2.3,5.1,10.7, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),11.5,7.8,20.8,44.6, 11 % of companies which used a digital signature in correspondence sent by the company (1),48.5,41.5,75.9,95.8, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),18.4,17.7,17.1,31.2, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),92.4,90.0,98.0,96.8, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),96.7,96.0,99.7,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),82.9,80.2,94.0,98.9, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),54.1,50.4,66.5,87.2, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),69.8,64.9,89.7,98.6, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),74.7,70.1,94.3,98.7, 13 % of companies that have had some kind of security problem in the last twelve months(1),11.8,10.0,17.9,29.1, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,11.5,9.6,17.9,29.1, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.6,0.7,0.3,0.0, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.4,0.4,0.2,1.0, 14 % of companies carrying out automated data exchange,35.7,31.3,51.1,79.4, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),21.5,19.4,19.9,49.4, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),36.3,35.8,33.5,50.3, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),19.3,14.3,25.7,54.2, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),20.0,15.1,28.8,45.6, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),64.5,71.2,46.9,47.8, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),54.3,51.7,57.7,71.7, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),71.9,67.8,80.9,88.1, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),55.8,47.5,75.1,84.7, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,15.5,12.1,25.2,59.3, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),54.4,51.6,52.2,74.5, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),81.0,86.4,70.7,72.2, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),48.8,47.2,44.7,66.4, 15.4 % of companies which regularly shared with their customers: Shipment status (5),79.7,82.9,72.4,77.0, 16.1 % of companies which used for information exchange: Website (5),74.0,73.1,76.0,75.5, 16.2 % of companies which used for information exchange: Automated data exchange (5),53.3,46.2,57.8,83.6, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,35.3,29.4,58.8,81.9, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,36.6,32.6,50.9,75.5, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,41.6,36.5,60.4,88.2, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,29.8,23.6,54.3,78.8, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,38.5,32.3,62.8,88.3, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,36.0,31.6,51.4,81.1, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,29.2,19.9,67.7,92.9, 19 % of companies that had some type of computer application for managing client information (CRM tools),28.9,25.2,45.8,44.7, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,28.9,25.2,45.8,44.7, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,20.0,17.0,34.6,30.6, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,4.5,2.2,13.0,28.3, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),25.4,22.1,25.0,33.2, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),27.3,0.0,38.5,59.4, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),36.4,8.2,44.7,76.6, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),10.0,0.0,14.0,21.9, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),34.3,66.9,17.8,3.4, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),45.7,38.7,53.0,43.9, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,14.6,9.9,30.9,64.0, 21.2 ICT training in 2008: % employees who received ICT training (7),19.9,22.5,21.4,19.3, 1.5. Energy and water (CNAE 35-39), 1.1 % of companies that had computers,100.0,100.0,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),91.5,88.5,98.6,98.8, 1.3 % of companies that had wireless Local Area Network,31.1,20.4,49.5,72.3, 1.4 % of companiess that had an Internet connection,99.3,99.0,100.0,100.0, 1.5 % companies that had Mobile telephony,96.8,95.5,100.0,100.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),35.4,30.6,42.1,57.3, 1.7 % of of companies that had email,98.7,98.1,100.0,100.0, 2.1 % personnel that uses computers at least once a week,52.7,39.5,48.5,55.7, 2.2 % personnel that uses Internet-connected computers at least once a week,42.1,30.5,42.0,43.9, 3.1 % companies that had website for Internal use (Intranet),35.8,24.7,52.5,83.7, 4.1 % companies that had an Extranet,21.0,9.3,42.0,63.4, 5.1 % of companies that used open-source operating systems (LINUX),7.8,2.9,12.3,35.7, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,22.2,15.2,32.4,53.9, 6.2 % of companies with staff undertaking specific ICT functions,36.9,27.8,52.6,71.4, 7.1 % of companies with Internet access: via a traditional modem(1),9.1,9.3,7.4,11.9, 7.2 % of companies with Internet access: via RDSI(1),14.7,12.7,17.3,24.1, 7.3 % of companies with Internet access: via Broadband(1),98.5,99.0,96.4,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),92.7,96.1,83.3,88.2, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),17.8,7.0,35.7,59.7, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),47.6,40.1,59.2,78.7, 9 % of companies that interacted with P.A.s via Internet(1),79.1,72.5,93.2,97.2, 9.1 % Reason for interaction: Obtaining information(1),76.2,69.3,90.9,96.2, 9.2 % Reason for interaction: Obtaining forms, ...(1),74.3,66.6,90.9,95.3, 9.3 % Reason for interaction: Return completed forms(1),60.9,51.0,80.4,92.5, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),54.4,45.3,75.2,76.0, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),16.2,14.0,18.7,27.7, 10 % of companies with an Internet connection and website/page(1),61.9,53.7,75.6,93.5, 10.1 % of companies with an Internet connection and website for: Company introduction(2),95.5,95.3,96.0,95.6, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),53.6,49.5,55.6,68.1, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),46.9,46.3,43.2,56.3, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),5.4,3.0,5.9,15.2, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),4.6,3.9,2.4,12.0, 10.6 % of companies with an Internet connection and website for: Online payment(2),6.2,4.0,10.5,7.7, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),7.8,6.4,4.8,19.7, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),6.8,4.5,5.1,20.2, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),16.8,7.2,21.7,50.5, 11 % of companies which used a digital signature in correspondence sent by the company (1),61.2,52.8,78.0,87.4, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),22.6,19.3,26.5,29.9, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),95.6,94.7,96.0,98.9, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),99.4,100.0,98.0,97.8, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),83.9,78.6,96.3,96.0, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),62.2,55.3,76.4,82.2, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),77.0,70.4,92.5,91.8, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),84.7,81.4,90.6,96.6, 13 % of companies that have had some kind of security problem in the last twelve months(1),10.5,7.0,17.3,22.7, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,9.8,6.2,16.6,21.7, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.6,0.7,0.0,0.9, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.2,0.0,1.1,0.0, 14 % of companies carrying out automated data exchange,35.2,26.4,50.8,67.6, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),19.5,15.7,22.3,26.5, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),36.8,35.9,41.0,32.1, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),5.9,5.5,5.9,6.9, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),32.8,36.5,22.5,39.8, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),49.8,57.3,43.6,38.0, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),27.9,24.7,32.8,29.3, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),74.4,76.1,68.1,80.4, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),74.8,67.5,79.5,89.1, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,11.1,7.5,17.0,25.2, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),32.3,24.9,30.5,52.3, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),68.9,59.9,75.0,80.4, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),43.9,53.1,31.7,41.8, 15.4 % of companies which regularly shared with their customers: Shipment status (5),43.2,36.6,44.4,56.7, 16.1 % of companies which used for information exchange: Website (5),70.8,44.5,93.5,96.3, 16.2 % of companies which used for information exchange: Automated data exchange (5),54.0,55.5,43.7,67.2, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,25.1,23.0,29.5,31.2, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,31.3,28.9,36.1,38.4, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,32.0,31.2,32.2,38.1, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,25.2,24.8,24.1,30.8, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,27.8,25.5,32.5,35.8, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,36.5,30.2,47.4,60.5, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,22.8,14.4,36.8,55.6, 19 % of companies that had some type of computer application for managing client information (CRM tools),34.9,32.2,37.7,48.8, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,34.9,32.2,37.7,48.8, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,20.0,18.2,21.1,31.8, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,10.5,7.2,14.2,27.7, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),28.0,26.4,43.0,12.9, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),70.6,92.5,73.1,22.3, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),34.3,29.2,54.9,19.7, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),41.2,42.0,50.8,28.2, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),16.0,12.7,32.2,3.4, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),38.3,30.7,26.6,68.1, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,20.5,9.8,37.8,63.3, 21.2 ICT training in 2008: % employees who received ICT training (7),18.8,33.9,19.6,18.4, 2. Total Construction (CNAE 41-43), 1.1 % of companies that had computers,98.3,98.2,99.2,100.0, 1.2 % of companiess that had Local Area Network (LAN),72.9,71.0,89.9,99.2, 1.3 % of companies that had wireless Local Area Network,30.8,29.3,43.7,61.8, 1.4 % of companiess that had an Internet connection,93.7,93.2,98.7,99.7, 1.5 % companies that had Mobile telephony,91.8,91.2,96.5,99.7, 1.6 % of companies that had other technologies (GPS, TPV, etc.),16.1,15.0,24.4,42.1, 1.7 % of of companies that had email,91.7,91.1,97.4,99.7, 2.1 % personnel that uses computers at least once a week,30.3,25.3,29.9,44.6, 2.2 % personnel that uses Internet-connected computers at least once a week,28.1,23.5,28.5,40.1, 3.1 % companies that had website for Internal use (Intranet),11.4,9.8,23.0,71.0, 4.1 % companies that had an Extranet,5.1,4.2,11.4,45.7, 5.1 % of companies that used open-source operating systems (LINUX),4.1,3.1,11.9,33.6, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,9.7,8.0,22.9,63.5, 6.2 % of companies with staff undertaking specific ICT functions,16.4,14.7,28.7,76.0, 7.1 % of companies with Internet access: via a traditional modem(1),9.4,9.7,6.2,9.8, 7.2 % of companies with Internet access: via RDSI(1),10.6,10.1,14.9,22.2, 7.3 % of companies with Internet access: via Broadband(1),96.7,96.5,98.7,99.7, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),93.8,93.5,96.2,98.5, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),6.7,6.0,11.3,38.7, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),26.3,23.9,45.9,74.4, 9 % of companies that interacted with P.A.s via Internet(1),66.9,65.0,82.9,97.3, 9.1 % Reason for interaction: Obtaining information(1),62.1,60.0,79.3,94.6, 9.2 % Reason for interaction: Obtaining forms, ...(1),61.5,59.2,80.7,95.5, 9.3 % Reason for interaction: Return completed forms(1),41.9,39.1,65.6,85.8, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),39.7,37.1,61.8,82.9, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),8.6,7.9,13.9,28.2, 10 % of companies with an Internet connection and website/page(1),41.2,38.5,62.5,91.2, 10.1 % of companies with an Internet connection and website for: Company introduction(2),85.3,84.2,90.3,93.1, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),34.6,33.4,39.9,46.9, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),34.8,33.8,40.8,35.2, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),3.9,3.7,5.3,5.2, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),3.0,2.7,4.8,4.6, 10.6 % of companies with an Internet connection and website for: Online payment(2),0.3,0.1,1.3,2.3, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),1.7,1.6,2.4,3.3, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),2.4,2.2,3.7,3.2, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),15.7,12.2,33.3,43.3, 11 % of companies which used a digital signature in correspondence sent by the company (1),47.8,44.5,77.0,90.1, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),9.7,9.7,8.8,15.5, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),97.1,96.8,98.5,99.1, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),95.4,95.1,97.9,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),74.8,73.7,84.1,95.3, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),39.5,37.6,55.5,68.7, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),52.4,50.1,71.0,98.4, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),62.7,61.2,73.4,97.7, 13 % of companies that have had some kind of security problem in the last twelve months(1),13.3,13.0,14.8,23.8, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,12.9,12.6,14.4,23.8, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.0,0.9,1.2,0.4, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.6,0.6,0.7,0.0, 14 % of companies carrying out automated data exchange,27.8,27.0,34.4,51.5, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),11.4,11.0,14.7,12.8, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),41.6,42.5,35.9,35.0, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),5.3,4.5,9.8,14.7, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),19.3,19.6,16.8,20.8, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),68.9,70.8,56.6,44.9, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),39.3,39.7,36.9,33.2, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),74.1,73.4,76.5,96.3, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),55.4,51.5,82.4,88.9, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,6.5,6.1,9.7,15.4, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),32.1,30.6,38.5,51.6, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),79.7,78.6,87.6,71.4, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),33.5,32.6,39.1,36.4, 15.4 % of companies which regularly shared with their customers: Shipment status (5),65.9,66.9,58.6,71.7, 16.1 % of companies which used for information exchange: Website (5),87.0,86.9,87.8,83.7, 16.2 % of companies which used for information exchange: Automated data exchange (5),38.7,38.2,39.7,53.8, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,13.4,12.7,18.5,37.5, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,24.6,23.9,28.3,56.1, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,18.9,17.6,29.6,49.9, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,12.4,11.6,18.5,29.9, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,19.5,18.9,23.9,44.9, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,24.9,24.2,29.6,55.6, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,7.5,5.7,21.2,56.9, 19 % of companies that had some type of computer application for managing client information (CRM tools),13.4,12.3,23.0,31.6, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,13.4,12.3,23.0,31.6, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,8.2,7.4,15.4,20.9, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,1.4,1.3,2.2,9.1, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),25.4,29.4,7.1,10.7, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),27.7,33.1,2.9,7.0, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),28.3,29.4,26.5,14.7, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),28.6,29.4,32.1,7.0, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),41.0,38.7,64.6,16.5, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),37.2,35.0,28.5,92.7, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,7.2,6.1,13.5,56.3, 21.2 ICT training in 2008: % employees who received ICT training (7),30.0,35.1,29.8,28.8, 3. Total Services (CNAE 45-82 (excluding CNAE 56: food and beverage services, CNAE 75 and financial services), 1.1 % of companies that had computers,99.0,98.9,99.5,100.0, 1.2 % of companiess that had Local Area Network (LAN),88.5,87.2,94.6,98.2, 1.3 % of companies that had wireless Local Area Network,37.9,35.5,49.1,59.2, 1.4 % of companiess that had an Internet connection,97.7,97.5,98.6,99.9, 1.5 % companies that had Mobile telephony,91.2,90.4,95.0,97.6, 1.6 % of companies that had other technologies (GPS, TPV, etc.),37.2,37.0,37.9,38.6, 1.7 % of of companies that had email,96.7,96.3,98.5,99.8, 2.1 % personnel that uses computers at least once a week,60.6,62.5,61.0,59.2, 2.2 % personnel that uses Internet-connected computers at least once a week,49.5,53.9,52.0,45.6, 3.1 % companies that had website for Internal use (Intranet),30.9,26.6,49.6,77.9, 4.1 % companies that had an Extranet,21.3,18.1,34.4,56.8, 5.1 % of companies that used open-source operating systems (LINUX),12.2,10.0,22.1,33.5, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,21.7,18.2,37.7,54.6, 6.2 % of companies with staff undertaking specific ICT functions,29.9,25.5,50.4,66.6, 7.1 % of companies with Internet access: via a traditional modem(1),6.4,6.4,5.7,8.7, 7.2 % of companies with Internet access: via RDSI(1),16.9,16.7,16.3,23.8, 7.3 % of companies with Internet access: via Broadband(1),98.1,97.9,99.3,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),95.1,95.2,95.0,91.5, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),11.2,8.4,22.5,43.2, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),39.2,36.1,53.0,66.5, 9 % of companies that interacted with P.A.s via Internet(1),69.2,65.5,87.4,96.5, 9.1 % Reason for interaction: Obtaining information(1),63.3,59.5,81.9,93.3, 9.2 % Reason for interaction: Obtaining forms, ...(1),62.4,58.5,80.5,92.2, 9.3 % Reason for interaction: Return completed forms(1),51.3,46.8,72.4,87.1, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),48.5,44.4,68.1,81.3, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),7.3,5.9,13.5,22.0, 10 % of companies with an Internet connection and website/page(1),65.0,61.6,81.1,89.9, 10.1 % of companies with an Internet connection and website for: Company introduction(2),90.7,89.5,94.9,97.6, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),51.7,48.7,62.6,67.5, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),59.9,59.6,62.0,57.3, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),7.8,6.8,11.6,12.3, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),17.8,16.9,20.9,23.0, 10.6 % of companies with an Internet connection and website for: Online payment(2),7.7,7.0,9.5,13.5, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),10.0,9.0,13.4,15.9, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),7.8,6.8,11.2,12.7, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),24.6,20.1,38.3,60.2, 11 % of companies which used a digital signature in correspondence sent by the company (1),56.1,52.1,75.1,88.8, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),20.1,20.1,18.4,27.0, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),92.6,91.5,96.3,97.1, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),97.6,97.4,98.6,99.6, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),82.8,81.2,90.3,94.2, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),60.7,58.7,68.9,79.6, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),75.4,73.1,86.5,94.2, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),79.1,77.1,88.6,94.8, 13 % of companies that have had some kind of security problem in the last twelve months(1),12.9,12.2,16.0,20.3, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,12.5,11.8,15.3,19.6, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.1,1.1,1.0,1.2, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.5,0.5,0.8,1.1, 14 % of companies carrying out automated data exchange,43.2,40.4,56.2,65.8, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),27.5,28.0,25.9,24.6, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),40.6,39.8,43.8,42.1, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),18.3,16.9,23.1,23.9, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),21.5,18.9,30.1,35.8, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),53.8,53.7,55.2,48.8, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),40.5,39.6,43.4,44.2, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),76.4,75.2,80.7,82.8, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),61.6,57.7,74.6,83.6, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,19.1,18.0,24.1,30.6, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),50.6,49.9,53.4,53.2, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),78.5,79.2,75.9,77.3, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),32.5,31.0,36.4,44.9, 15.4 % of companies which regularly shared with their customers: Shipment status (5),49.4,46.8,57.3,67.0, 16.1 % of companies which used for information exchange: Website (5),82.3,83.4,77.8,79.6, 16.2 % of companies which used for information exchange: Automated data exchange (5),47.3,43.0,61.0,75.0, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,31.3,29.9,38.6,39.4, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,31.9,30.0,41.2,47.5, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,27.0,25.8,32.8,37.9, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,30.9,29.7,37.1,37.5, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,33.8,32.5,40.2,44.0, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,32.1,29.9,42.8,48.7, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,23.4,19.6,41.5,55.3, 19 % of companies that had some type of computer application for managing client information (CRM tools),31.9,29.4,43.9,49.0, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,31.9,29.4,43.9,49.0, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,23.9,21.6,35.4,39.2, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,5.3,4.4,9.2,16.5, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),34.5,32.2,38.1,43.5, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),26.6,26.6,25.6,30.2, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),43.3,39.2,52.4,52.3, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),27.5,26.9,27.2,34.0, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),29.0,32.8,21.0,18.8, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),39.8,36.4,44.7,55.6, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,17.6,15.1,28.5,41.2, 21.2 ICT training in 2008: % employees who received ICT training (7),30.1,46.1,33.7,26.2, 3.1. Sale and repair of motor vehicles wholesale trade retail (CNAE 45-47), 1.1 % of companies that had computers,99.5,99.5,99.7,100.0, 1.2 % of companiess that had Local Area Network (LAN),91.8,91.1,96.9,98.3, 1.3 % of companies that had wireless Local Area Network,39.6,37.5,53.7,66.4, 1.4 % of companiess that had an Internet connection,98.0,97.9,99.0,100.0, 1.5 % companies that had Mobile telephony,91.4,90.8,95.8,98.4, 1.6 % of companies that had other technologies (GPS, TPV, etc.),43.5,43.6,41.7,54.1, 1.7 % of of companies that had email,96.4,96.0,99.0,99.8, 2.1 % personnel that uses computers at least once a week,67.8,66.1,68.1,69.2, 2.2 % personnel that uses Internet-connected computers at least once a week,49.6,52.8,53.3,44.7, 3.1 % companies that had website for Internal use (Intranet),28.4,24.9,49.9,80.2, 4.1 % companies that had an Extranet,19.0,16.4,34.8,57.0, 5.1 % of companies that used open-source operating systems (LINUX),10.1,8.5,19.5,36.6, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,22.4,19.3,42.4,59.1, 6.2 % of companies with staff undertaking specific ICT functions,29.6,25.8,55.1,73.5, 7.1 % of companies with Internet access: via a traditional modem(1),6.4,6.4,5.2,13.1, 7.2 % of companies with Internet access: via RDSI(1),17.1,16.9,17.9,25.4, 7.3 % of companies with Internet access: via Broadband(1),98.8,98.7,99.4,99.8, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),96.8,96.8,96.9,92.5, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),9.0,6.9,21.5,42.2, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),36.3,33.5,53.9,69.1, 9 % of companies that interacted with P.A.s via Internet(1),66.3,62.7,91.2,96.8, 9.1 % Reason for interaction: Obtaining information(1),59.5,55.9,83.7,94.3, 9.2 % Reason for interaction: Obtaining forms, ...(1),57.8,54.1,83.0,94.0, 9.3 % Reason for interaction: Return completed forms(1),48.8,44.7,75.5,91.6, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),46.5,42.6,72.8,82.1, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),5.9,4.9,12.3,17.7, 10 % of companies with an Internet connection and website/page(1),62.6,59.9,80.9,89.2, 10.1 % of companies with an Internet connection and website for: Company introduction(2),89.2,88.1,94.1,98.1, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),45.9,43.3,58.4,68.3, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),65.2,64.3,69.3,72.9, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),7.1,6.4,10.8,8.9, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),13.9,13.2,15.9,29.4, 10.6 % of companies with an Internet connection and website for: Online payment(2),5.5,5.3,5.9,14.1, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),8.0,7.1,12.0,17.4, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),7.3,6.4,12.3,9.6, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),16.4,13.2,28.5,58.8, 11 % of companies which used a digital signature in correspondence sent by the company (1),53.0,49.3,77.4,90.1, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),21.0,21.2,18.8,27.9, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),91.2,90.0,96.6,95.6, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),97.7,97.4,99.6,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),81.8,80.4,90.9,97.1, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),58.0,56.4,67.5,82.5, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),76.1,74.2,88.2,95.4, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),78.4,76.6,90.6,96.5, 13 % of companies that have had some kind of security problem in the last twelve months(1),11.8,11.5,13.7,17.6, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,11.5,11.2,13.2,17.0, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.8,0.8,0.8,0.7, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.5,0.5,0.7,0.2, 14 % of companies carrying out automated data exchange,47.8,45.1,65.7,76.9, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),37.5,37.2,38.4,42.3, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),44.5,43.8,46.4,56.8, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),18.8,16.9,26.7,35.9, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),19.8,17.8,27.3,45.1, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),58.8,58.2,62.1,59.3, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),46.0,44.1,54.1,62.0, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),74.3,73.6,77.7,80.0, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),54.3,50.7,70.0,80.7, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,24.9,23.6,33.1,43.0, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),59.0,57.9,64.7,61.8, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),84.2,84.8,81.8,78.4, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),24.6,23.6,28.6,36.3, 15.4 % of companies which regularly shared with their customers: Shipment status (5),39.4,37.6,46.6,58.0, 16.1 % of companies which used for information exchange: Website (5),78.4,79.7,72.5,67.4, 16.2 % of companies which used for information exchange: Automated data exchange (5),48.7,44.7,65.9,80.6, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,48.2,46.1,61.5,72.1, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,37.1,35.1,50.1,61.7, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,26.9,25.5,35.7,47.1, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,41.2,39.1,54.6,68.5, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,52.7,50.9,64.5,74.7, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,36.2,33.8,51.1,64.7, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,30.4,26.4,56.2,74.0, 19 % of companies that had some type of computer application for managing client information (CRM tools),37.1,35.2,50.1,55.6, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,37.1,35.2,50.1,55.6, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,29.6,27.7,42.5,49.8, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,5.4,4.2,12.6,27.6, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),42.9,40.6,43.6,62.2, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),20.8,17.3,25.4,37.9, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),54.2,47.2,66.1,77.7, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),27.1,25.5,29.0,34.4, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),25.0,28.2,18.6,18.2, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),31.3,27.5,38.7,41.4, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,16.7,14.7,29.8,43.9, 21.2 ICT training in 2008: % employees who received ICT training (7),27.6,46.5,33.5,21.1, 3.2. Transport and storing (CNAE 49-53), 1.1 % of companies that had computers,96.1,95.5,99.6,100.0, 1.2 % of companiess that had Local Area Network (LAN),82.2,80.0,94.6,99.5, 1.3 % of companies that had wireless Local Area Network,28.8,25.7,43.2,74.8, 1.4 % of companiess that had an Internet connection,94.7,93.9,99.4,100.0, 1.5 % companies that had Mobile telephony,93.7,93.0,97.9,100.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),39.4,37.8,47.6,59.2, 1.7 % of of companies that had email,93.5,92.5,99.4,99.5, 2.1 % personnel that uses computers at least once a week,50.1,35.9,49.7,59.2, 2.2 % personnel that uses Internet-connected computers at least once a week,35.1,32.4,40.2,34.6, 3.1 % companies that had website for Internal use (Intranet),25.3,20.1,51.0,88.9, 4.1 % companies that had an Extranet,19.2,15.5,35.8,74.1, 5.1 % of companies that used open-source operating systems (LINUX),7.7,4.6,23.7,42.2, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,14.6,11.0,32.6,57.3, 6.2 % of companies with staff undertaking specific ICT functions,22.7,17.6,48.3,82.1, 7.1 % of companies with Internet access: via a traditional modem(1),6.3,6.2,7.0,7.3, 7.2 % of companies with Internet access: via RDSI(1),13.6,13.0,17.3,16.8, 7.3 % of companies with Internet access: via Broadband(1),97.8,97.6,99.3,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),93.9,93.9,94.3,91.6, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),9.3,7.2,16.8,46.6, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),39.6,35.6,60.2,76.5, 9 % of companies that interacted with P.A.s via Internet(1),70.3,67.0,87.7,98.8, 9.1 % Reason for interaction: Obtaining information(1),64.4,60.5,84.9,95.9, 9.2 % Reason for interaction: Obtaining forms, ...(1),64.4,61.0,81.6,96.3, 9.3 % Reason for interaction: Return completed forms(1),48.1,43.1,73.8,94.8, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),47.1,42.9,68.6,86.2, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),6.3,4.5,16.3,16.7, 10 % of companies with an Internet connection and website/page(1),54.3,49.4,80.5,92.2, 10.1 % of companies with an Internet connection and website for: Company introduction(2),90.8,89.9,92.9,98.8, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),45.1,41.3,55.9,69.5, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),41.0,38.4,46.9,64.2, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),5.9,4.9,7.5,17.7, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),18.3,18.3,16.0,30.1, 10.6 % of companies with an Internet connection and website for: Online payment(2),3.5,2.3,5.7,15.7, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),19.6,17.4,24.9,37.6, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),11.2,11.0,11.1,15.4, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),24.1,19.8,34.7,60.9, 11 % of companies which used a digital signature in correspondence sent by the company (1),55.6,51.3,77.3,94.0, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),12.6,12.2,12.3,22.0, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),93.6,92.4,97.8,99.0, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),96.8,96.8,96.9,99.5, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),79.8,78.0,88.9,100.0, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),55.6,53.4,66.1,80.4, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),66.1,62.8,82.5,99.0, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),73.7,71.5,84.4,98.5, 13 % of companies that have had some kind of security problem in the last twelve months(1),10.7,9.8,14.8,21.3, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,10.3,9.3,14.7,21.3, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.6,1.6,1.3,2.0, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.5,0.5,0.6,1.4, 14 % of companies carrying out automated data exchange,37.8,34.4,55.1,77.6, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),12.9,12.6,12.7,19.8, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),32.7,32.4,34.6,29.9, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),19.8,18.6,22.3,31.2, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),20.0,17.8,27.7,27.0, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),42.0,40.9,46.7,42.3, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),54.0,53.0,56.2,62.9, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),79.4,79.3,79.4,81.9, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),68.3,65.1,78.4,85.1, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,20.4,18.8,28.4,44.0, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),24.3,21.1,34.2,44.3, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),70.8,73.2,61.2,66.5, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),41.2,38.6,49.7,54.9, 15.4 % of companies which regularly shared with their customers: Shipment status (5),82.4,80.6,90.4,83.3, 16.1 % of companies which used for information exchange: Website (5),83.8,84.4,82.0,79.8, 16.2 % of companies which used for information exchange: Automated data exchange (5),48.2,42.2,66.5,86.1, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,15.9,13.9,26.3,41.3, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,24.3,22.5,33.8,43.9, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,22.8,20.5,35.7,41.8, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,30.6,29.5,36.2,42.3, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,17.0,15.1,26.3,41.3, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,26.2,24.4,35.6,43.5, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,16.3,12.3,37.4,58.0, 19 % of companies that had some type of computer application for managing client information (CRM tools),23.4,20.3,40.9,49.1, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,23.4,20.3,40.9,49.1, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,16.1,13.3,32.1,36.7, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,12.2,10.0,24.1,32.8, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),25.7,21.6,39.2,19.8, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),42.2,45.4,35.0,33.1, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),40.5,37.5,48.8,41.7, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),31.9,32.1,30.8,34.0, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),34.9,39.0,23.9,31.6, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),34.4,27.3,47.5,67.2, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,15.0,12.2,29.2,46.6, 21.2 ICT training in 2008: % employees who received ICT training (7),34.2,37.1,29.5,34.8, 3.3. Accommodation services (CNAE 55), 1.1 % of companies that had computers,100.0,100.0,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),88.8,86.3,95.0,100.0, 1.3 % of companies that had wireless Local Area Network,42.8,39.5,50.8,62.7, 1.4 % of companiess that had an Internet connection,100.0,100.0,100.0,100.0, 1.5 % companies that had Mobile telephony,82.0,78.5,90.9,99.1, 1.6 % of companies that had other technologies (GPS, TPV, etc.),56.3,54.5,60.4,67.2, 1.7 % of of companies that had email,99.3,99.3,99.1,100.0, 2.1 % personnel that uses computers at least once a week,43.4,43.2,41.7,45.8, 2.2 % personnel that uses Internet-connected computers at least once a week,35.3,36.1,33.0,37.7, 3.1 % companies that had website for Internal use (Intranet),31.6,23.7,49.2,85.5, 4.1 % companies that had an Extranet,22.1,16.4,35.2,58.5, 5.1 % of companies that used open-source operating systems (LINUX),12.0,7.1,24.8,32.8, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,10.7,6.2,21.1,41.8, 6.2 % of companies with staff undertaking specific ICT functions,22.5,16.2,36.4,66.2, 7.1 % of companies with Internet access: via a traditional modem(1),9.3,10.1,7.4,4.5, 7.2 % of companies with Internet access: via RDSI(1),17.3,15.5,21.7,27.6, 7.3 % of companies with Internet access: via Broadband(1),99.0,98.9,99.3,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),98.6,98.4,99.1,98.3, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),7.9,5.4,13.4,27.5, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),26.7,21.9,37.8,55.3, 9 % of companies that interacted with P.A.s via Internet(1),64.4,56.8,84.3,95.3, 9.1 % Reason for interaction: Obtaining information(1),58.9,50.7,80.2,91.9, 9.2 % Reason for interaction: Obtaining forms, ...(1),58.8,51.2,78.5,91.9, 9.3 % Reason for interaction: Return completed forms(1),48.3,39.1,72.3,86.5, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),45.0,37.1,64.9,83.7, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),4.6,3.1,8.0,13.6, 10 % of companies with an Internet connection and website/page(1),88.1,85.7,94.6,94.5, 10.1 % of companies with an Internet connection and website for: Company introduction(2),98.5,98.3,99.2,97.3, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),67.0,62.9,76.9,80.1, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),91.5,91.5,91.0,96.0, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),19.7,14.2,33.4,34.2, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),71.4,67.9,79.8,82.8, 10.6 % of companies with an Internet connection and website for: Online payment(2),32.1,27.6,41.5,56.3, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),22.7,21.0,27.4,25.7, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),8.8,7.3,11.6,20.5, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),22.5,16.2,37.2,47.5, 11 % of companies which used a digital signature in correspondence sent by the company (1),48.9,38.8,74.8,92.0, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),21.4,22.7,20.8,11.7, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),91.1,90.5,90.9,98.0, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),97.2,97.0,97.2,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),84.6,82.2,90.6,95.6, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),64.7,60.7,75.3,77.6, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),74.0,68.2,89.4,95.6, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),72.6,66.0,90.1,98.3, 13 % of companies that have had some kind of security problem in the last twelve months(1),18.1,17.5,19.6,23.4, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,17.4,16.6,19.4,23.4, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.6,0.6,0.3,0.8, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.6,0.7,0.3,0.8, 14 % of companies carrying out automated data exchange,39.9,32.4,59.7,65.7, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),16.1,11.1,23.0,28.7, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),57.5,54.2,63.6,53.1, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),48.9,46.9,51.4,55.6, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),40.5,32.0,53.8,48.7, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),69.6,72.4,66.5,58.0, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),25.2,23.6,27.4,28.5, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),73.2,69.9,79.7,67.7, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),62.1,52.1,77.5,73.1, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,16.9,15.5,19.1,32.9, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),45.1,51.8,32.1,27.2, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),47.3,40.3,60.6,67.9, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),59.8,64.7,50.4,45.7, 15.4 % of companies which regularly shared with their customers: Shipment status (5),43.0,35.8,55.4,70.4, 16.1 % of companies which used for information exchange: Website (5),91.8,96.9,81.1,80.8, 16.2 % of companies which used for information exchange: Automated data exchange (5),42.8,38.8,47.5,67.5, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,26.3,24.8,29.4,39.0, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,29.2,28.4,31.6,30.3, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,31.1,32.0,27.3,39.0, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,14.2,13.3,16.3,18.5, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,22.1,19.6,27.8,38.9, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,28.1,25.5,35.7,31.1, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,16.1,11.1,27.2,54.0, 19 % of companies that had some type of computer application for managing client information (CRM tools),31.5,24.1,51.6,56.1, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,31.5,24.1,51.6,56.1, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,23.4,16.6,41.6,49.6, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,1.4,1.3,1.5,5.3, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),11.8,0.0,32.2,35.0, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),11.9,0.0,33.6,33.2, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),43.0,45.5,40.6,33.2, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),39.5,42.8,33.6,33.2, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),20.4,0.0,67.8,33.2, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),63.8,57.2,72.9,82.4, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,10.9,7.8,17.8,33.0, 21.2 ICT training in 2008: % employees who received ICT training (7),18.1,38.7,22.6,11.9, 3.4. Food and beverage services (CNAE 56), 1.1 % of companies that had computers,90.7,89.9,99.2,97.8, 1.2 % of companiess that had Local Area Network (LAN),57.1,54.5,83.2,89.4, 1.3 % of companies that had wireless Local Area Network,25.3,23.3,45.1,53.5, 1.4 % of companiess that had an Internet connection,82.9,81.5,97.6,97.8, 1.5 % companies that had Mobile telephony,69.6,67.7,87.7,98.1, 1.6 % of companies that had other technologies (GPS, TPV, etc.),56.9,57.6,48.9,46.9, 1.7 % of of companies that had email,79.1,77.4,96.8,97.8, 2.1 % personnel that uses computers at least once a week,31.0,34.3,33.7,25.7, 2.2 % personnel that uses Internet-connected computers at least once a week,21.0,20.6,22.0,20.9, 3.1 % companies that had website for Internal use (Intranet),11.2,10.3,17.5,39.5, 4.1 % companies that had an Extranet,5.5,5.2,6.7,19.9, 5.1 % of companies that used open-source operating systems (LINUX),3.5,3.0,5.7,21.8, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,3.2,2.2,9.6,40.0, 6.2 % of companies with staff undertaking specific ICT functions,11.4,10.4,17.8,47.4, 7.1 % of companies with Internet access: via a traditional modem(1),9.1,8.8,13.2,7.9, 7.2 % of companies with Internet access: via RDSI(1),12.4,11.5,20.2,19.4, 7.3 % of companies with Internet access: via Broadband(1),95.1,94.8,97.9,99.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),93.9,93.6,96.7,95.6, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),4.2,3.5,8.8,20.2, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),19.9,18.4,29.1,54.9, 9 % of companies that interacted with P.A.s via Internet(1),40.2,37.8,57.7,84.3, 9.1 % Reason for interaction: Obtaining information(1),34.6,32.0,52.9,79.5, 9.2 % Reason for interaction: Obtaining forms, ...(1),34.8,32.4,51.7,80.4, 9.3 % Reason for interaction: Return completed forms(1),25.6,23.4,40.2,74.5, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),24.7,22.7,38.3,60.6, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),4.5,4.4,3.3,15.0, 10 % of companies with an Internet connection and website/page(1),56.5,56.4,52.9,84.7, 10.1 % of companies with an Internet connection and website for: Company introduction(2),93.2,92.9,96.8,91.6, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),38.6,37.3,48.7,51.7, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),62.8,63.0,68.1,34.5, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),2.5,1.9,9.1,1.2, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),18.1,18.1,21.4,8.2, 10.6 % of companies with an Internet connection and website for: Online payment(2),2.9,2.6,7.1,0.0, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),2.8,2.1,10.5,0.0, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),2.6,2.0,8.4,1.1, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),23.5,21.2,38.3,61.2, 11 % of companies which used a digital signature in correspondence sent by the company (1),27.3,25.0,44.6,64.9, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),16.2,17.6,10.3,8.8, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),86.8,84.6,96.4,98.6, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),94.3,94.0,96.7,98.6, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),72.4,71.3,82.4,81.4, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),42.4,40.6,56.9,65.2, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),55.5,54.0,67.0,81.5, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),59.7,58.1,72.9,83.0, 13 % of companies that have had some kind of security problem in the last twelve months(1),9.0,8.9,9.0,19.2, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,8.2,8.0,8.6,19.2, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.2,1.2,1.0,0.0, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.4,0.2,2.0,0.0, 14 % of companies carrying out automated data exchange,20.7,19.2,37.7,34.5, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),21.3,19.0,32.3,44.2, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),39.5,36.3,54.2,70.4, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),11.5,11.9,9.3,8.5, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),12.5,11.7,16.4,19.3, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),59.8,60.0,58.4,64.3, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),30.3,28.0,41.7,47.3, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),67.1,67.1,63.8,88.8, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),44.1,43.1,45.1,77.1, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,6.6,5.2,20.7,17.9, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),54.7,48.0,72.9,69.6, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),78.1,81.0,67.7,90.0, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),22.3,25.2,10.5,42.2, 15.4 % of companies which regularly shared with their customers: Shipment status (5),16.3,13.6,18.6,58.6, 16.1 % of companies which used for information exchange: Website (5),69.4,77.3,44.3,73.7, 16.2 % of companies which used for information exchange: Automated data exchange (5),54.0,50.2,65.9,52.5, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,12.1,10.9,23.8,29.6, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,12.6,11.5,22.1,31.4, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,12.8,11.6,23.9,28.7, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,9.6,8.7,19.2,19.1, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,14.3,12.4,33.8,35.3, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,13.0,11.9,24.4,26.5, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,5.4,4.6,10.4,36.0, 19 % of companies that had some type of computer application for managing client information (CRM tools),8.5,7.7,15.6,25.8, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,8.5,7.7,15.6,25.8, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,7.1,6.4,13.9,22.0, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,1.7,1.7,1.6,2.9, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),47.0,51.0,0.0,33.3, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),42.4,44.4,9.5,66.7, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),23.8,25.5,0.0,33.3, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),23.8,25.5,0.0,33.3, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),44.3,43.1,63.1,33.3, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),14.0,13.3,27.4,0.0, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,4.3,3.8,8.5,15.1, 21.2 ICT training in 2008: % employees who received ICT training (7),20.7,30.3,20.3,18.5, 3.5. Information and communications (CNAE 58-63), 1.1 % of companies that had computers,100.0,100.0,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),97.5,96.8,99.3,100.0, 1.3 % of companies that had wireless Local Area Network,60.3,57.1,69.6,71.6, 1.4 % of companiess that had an Internet connection,100.0,100.0,100.0,100.0, 1.5 % companies that had Mobile telephony,93.6,92.0,98.1,99.5, 1.6 % of companies that had other technologies (GPS, TPV, etc.),29.6,30.0,28.7,27.9, 1.7 % of of companies that had email,100.0,100.0,100.0,100.0, 2.1 % personnel that uses computers at least once a week,96.4,94.4,97.4,96.6, 2.2 % personnel that uses Internet-connected computers at least once a week,93.3,91.8,94.2,93.5, 3.1 % companies that had website for Internal use (Intranet),57.3,49.8,77.9,89.0, 4.1 % companies that had an Extranet,44.3,38.9,54.8,84.4, 5.1 % of companies that used open-source operating systems (LINUX),38.3,33.7,49.9,61.1, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,49.8,42.4,68.6,87.2, 6.2 % of companies with staff undertaking specific ICT functions,61.5,54.2,80.8,94.0, 7.1 % of companies with Internet access: via a traditional modem(1),5.4,5.3,4.0,11.5, 7.2 % of companies with Internet access: via RDSI(1),19.2,18.9,17.2,32.4, 7.3 % of companies with Internet access: via Broadband(1),100.0,100.0,99.8,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),93.5,95.0,91.1,81.6, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),31.5,24.4,46.4,80.3, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),63.7,59.4,74.9,84.8, 9 % of companies that interacted with P.A.s via Internet(1),81.7,78.8,88.9,98.1, 9.1 % Reason for interaction: Obtaining information(1),77.3,74.0,84.7,97.1, 9.2 % Reason for interaction: Obtaining forms, ...(1),75.1,71.4,84.0,96.5, 9.3 % Reason for interaction: Return completed forms(1),56.4,47.7,80.3,94.2, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),57.3,51.4,71.3,90.3, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),15.7,12.1,24.0,36.4, 10 % of companies with an Internet connection and website/page(1),87.7,86.3,92.3,90.2, 10.1 % of companies with an Internet connection and website for: Company introduction(2),95.4,94.7,97.2,98.3, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),66.1,63.2,73.5,78.3, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),67.7,68.0,68.0,61.4, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),8.0,6.8,9.2,19.7, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),17.0,15.8,18.8,27.4, 10.6 % of companies with an Internet connection and website for: Online payment(2),9.7,8.6,11.7,17.5, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),7.5,6.5,7.4,22.1, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),11.4,9.2,15.8,24.3, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),38.2,31.1,54.8,74.1, 11 % of companies which used a digital signature in correspondence sent by the company (1),65.7,60.5,78.9,92.8, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),24.1,21.4,22.0,57.3, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),94.5,93.3,97.0,98.3, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),98.2,97.7,99.7,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),92.9,91.0,98.7,98.4, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),78.0,74.2,88.1,95.4, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),90.1,87.4,98.0,99.0, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),91.0,88.9,96.9,100.0, 13 % of companies that have had some kind of security problem in the last twelve months(1),18.3,16.8,23.0,23.1, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,17.5,15.9,22.5,23.1, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,2.4,3.0,0.8,0.5, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.7,0.9,0.0,1.0, 14 % of companies carrying out automated data exchange,48.0,43.7,56.7,78.6, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),24.5,29.1,13.9,15.0, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),41.8,44.7,35.2,36.7, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),14.6,15.6,11.2,16.4, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),28.9,28.5,28.7,32.0, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),52.3,54.2,47.2,50.6, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),37.0,38.9,30.3,39.7, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),84.0,82.2,86.3,92.2, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),66.2,58.5,81.6,86.9, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,15.9,11.9,23.7,45.7, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),43.6,38.5,43.6,63.1, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),89.5,93.7,82.2,87.7, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),32.0,23.9,36.5,54.3, 15.4 % of companies which regularly shared with their customers: Shipment status (5),64.3,66.4,55.3,74.5, 16.1 % of companies which used for information exchange: Website (5),87.0,86.4,86.4,90.8, 16.2 % of companies which used for information exchange: Automated data exchange (5),53.8,49.2,50.4,78.9, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,20.8,18.5,26.2,33.5, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,41.8,38.9,50.0,52.6, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,34.4,32.2,40.3,44.3, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,25.9,23.4,32.9,35.5, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,23.0,21.0,24.4,47.2, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,41.8,37.8,53.5,54.5, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,35.6,27.1,57.8,76.2, 19 % of companies that had some type of computer application for managing client information (CRM tools),43.7,37.9,56.8,79.3, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,43.7,37.9,56.8,79.3, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,34.0,28.8,48.3,56.3, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,7.5,7.9,4.1,14.9, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),31.3,31.6,0.0,62.2, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),25.7,29.6,4.9,16.6, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),25.8,21.5,31.0,54.0, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),33.4,34.5,4.9,55.2, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),18.3,19.9,13.9,9.7, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),81.7,88.9,58.0,49.5, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,39.5,34.9,50.8,64.6, 21.2 ICT training in 2008: % employees who received ICT training (7),43.7,48.1,48.0,41.8, 3.6. Real estate activities (CNAE 68), 1.1 % of companies that had computers,100.0,100.0,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),90.3,89.7,92.9,100.0, 1.3 % of companies that had wireless Local Area Network,38.5,37.9,41.0,49.0, 1.4 % of companiess that had an Internet connection,98.1,97.8,100.0,100.0, 1.5 % companies that had Mobile telephony,93.3,93.9,87.3,100.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),22.1,20.5,31.5,34.7, 1.7 % of of companies that had email,97.2,96.8,100.0,100.0, 2.1 % personnel that uses computers at least once a week,64.1,81.7,57.5,49.5, 2.2 % personnel that uses Internet-connected computers at least once a week,59.9,77.8,55.3,43.4, 3.1 % companies that had website for Internal use (Intranet),42.8,39.6,56.2,96.9, 4.1 % companies that had an Extranet,20.8,18.7,30.2,52.9, 5.1 % of companies that used open-source operating systems (LINUX),16.5,16.1,16.4,32.1, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,17.2,14.5,30.2,55.5, 6.2 % of companies with staff undertaking specific ICT functions,35.4,32.8,50.7,55.2, 7.1 % of companies with Internet access: via a traditional modem(1),5.3,4.6,9.8,7.3, 7.2 % of companies with Internet access: via RDSI(1),17.2,17.1,14.4,36.5, 7.3 % of companies with Internet access: via Broadband(1),89.9,88.2,100.0,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),86.8,85.1,96.7,100.0, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),12.1,9.5,25.9,39.7, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),42.0,40.3,49.5,63.8, 9 % of companies that interacted with P.A.s via Internet(1),82.3,80.5,92.1,100.0, 9.1 % Reason for interaction: Obtaining information(1),81.1,79.7,88.7,95.9, 9.2 % Reason for interaction: Obtaining forms, ...(1),79.9,78.7,84.9,100.0, 9.3 % Reason for interaction: Return completed forms(1),66.5,64.9,71.9,96.9, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),63.0,61.2,69.8,93.8, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),7.6,6.8,10.8,22.8, 10 % of companies with an Internet connection and website/page(1),72.2,70.9,76.9,95.9, 10.1 % of companies with an Internet connection and website for: Company introduction(2),80.0,78.1,88.6,100.0, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),55.7,52.2,74.4,74.3, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),72.8,73.8,68.5,61.5, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),8.4,7.3,14.4,11.9, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),8.6,8.8,7.8,7.6, 10.6 % of companies with an Internet connection and website for: Online payment(2),2.3,2.3,0.7,10.8, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),6.2,5.3,11.4,10.8, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),4.7,3.6,11.2,6.5, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),24.4,18.9,49.1,75.2, 11 % of companies which used a digital signature in correspondence sent by the company (1),69.4,67.2,80.7,92.8, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),7.5,5.9,14.3,19.0, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),97.6,98.4,92.9,100.0, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),98.7,98.6,98.6,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),87.9,87.8,90.4,79.4, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),65.3,63.4,78.7,64.1, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),87.9,87.6,88.0,100.0, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),88.8,87.7,94.4,100.0, 13 % of companies that have had some kind of security problem in the last twelve months(1),13.9,13.2,15.5,31.6, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,13.7,13.2,14.9,27.4, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.2,0.0,0.6,4.2, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.1,0.0,0.0,5.1, 14 % of companies carrying out automated data exchange,41.6,38.7,56.9,72.7, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),13.3,9.4,29.9,25.6, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),34.7,33.7,45.1,12.8, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),10.8,9.6,18.2,4.3, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),13.5,8.4,34.9,29.2, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),54.6,57.0,49.3,25.6, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),23.9,25.2,20.5,10.0, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),72.1,69.9,84.0,65.9, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),72.7,71.5,79.7,68.0, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,8.1,7.4,11.7,16.6, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),14.8,11.5,24.3,37.5, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),79.5,75.0,100.0,81.3, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),24.5,27.8,5.9,37.5, 15.4 % of companies which regularly shared with their customers: Shipment status (5),60.0,61.4,52.4,62.5, 16.1 % of companies which used for information exchange: Website (5),87.2,86.3,88.3,100.0, 16.2 % of companies which used for information exchange: Automated data exchange (5),50.4,44.0,76.8,62.5, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,10.2,8.6,18.4,26.4, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,22.9,21.5,28.4,46.6, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,20.6,20.6,19.9,23.3, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,8.2,8.1,8.7,12.4, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,8.3,6.4,16.5,35.2, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,27.8,27.8,24.5,46.6, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,14.2,12.5,22.4,40.9, 19 % of companies that had some type of computer application for managing client information (CRM tools),33.9,34.8,26.7,41.5, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,33.9,34.8,26.7,41.5, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,20.0,18.8,26.1,33.2, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,3.0,3.2,0.0,12.4, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),2.2,0.0,.,25.0, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),2.2,0.0,.,25.0, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),2.2,0.0,.,25.0, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),4.5,0.0,.,50.0, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),66.2,72.7,.,0.0, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),54.6,55.0,.,50.0, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,19.0,16.9,28.9,49.5, 21.2 ICT training in 2008: % employees who received ICT training (7),42.0,69.6,30.7,39.0, 3.7. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74), 1.1 % of companies that had computers,99.8,99.8,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),95.1,94.6,98.1,99.5, 1.3 % of companies that had wireless Local Area Network,41.8,39.7,52.8,66.3, 1.4 % of companiess that had an Internet connection,99.7,99.8,99.3,100.0, 1.5 % companies that had Mobile telephony,90.3,89.5,96.5,92.8, 1.6 % of companies that had other technologies (GPS, TPV, etc.),23.8,22.6,31.1,31.4, 1.7 % of of companies that had email,99.7,99.8,99.3,100.0, 2.1 % personnel that uses computers at least once a week,89.4,91.6,92.5,84.6, 2.2 % personnel that uses Internet-connected computers at least once a week,83.6,87.2,85.8,78.1, 3.1 % companies that had website for Internal use (Intranet),39.4,34.7,67.1,90.6, 4.1 % companies that had an Extranet,27.9,24.9,44.4,64.9, 5.1 % of companies that used open-source operating systems (LINUX),16.3,13.8,31.1,40.7, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,26.3,22.1,51.2,69.0, 6.2 % of companies with staff undertaking specific ICT functions,36.1,31.0,67.3,83.5, 7.1 % of companies with Internet access: via a traditional modem(1),5.6,5.5,5.9,7.5, 7.2 % of companies with Internet access: via RDSI(1),21.0,21.3,16.9,26.5, 7.3 % of companies with Internet access: via Broadband(1),98.5,98.4,98.8,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),93.1,94.1,87.8,79.0, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),16.2,12.3,37.1,65.9, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),46.1,42.5,68.5,78.5, 9 % of companies that interacted with P.A.s via Internet(1),83.6,82.7,88.8,93.3, 9.1 % Reason for interaction: Obtaining information(1),78.6,77.6,83.8,90.5, 9.2 % Reason for interaction: Obtaining forms, ...(1),78.1,77.1,85.2,84.0, 9.3 % Reason for interaction: Return completed forms(1),69.4,68.1,77.5,80.0, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),61.8,59.7,74.3,80.4, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),11.8,10.5,18.0,31.5, 10 % of companies with an Internet connection and website/page(1),73.2,70.9,86.6,93.9, 10.1 % of companies with an Internet connection and website for: Company introduction(2),92.5,91.8,95.8,98.9, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),58.4,56.3,71.1,65.9, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),45.6,45.8,44.8,44.4, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),6.1,5.9,7.2,6.7, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),9.4,10.0,6.0,7.0, 10.6 % of companies with an Internet connection and website for: Online payment(2),5.9,6.2,3.9,5.0, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),7.9,8.0,7.5,6.9, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),4.9,4.4,6.1,14.6, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),36.4,32.4,54.6,72.7, 11 % of companies which used a digital signature in correspondence sent by the company (1),72.8,72.1,76.0,83.9, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),24.5,24.2,23.9,37.2, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),94.3,93.9,97.1,93.6, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),98.5,98.4,98.8,99.5, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),91.5,90.5,98.0,98.4, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),70.3,69.8,70.8,88.7, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),87.9,87.1,93.1,97.6, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),90.1,89.1,96.0,99.5, 13 % of companies that have had some kind of security problem in the last twelve months(1),14.0,12.7,22.9,23.6, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,13.5,12.1,22.8,22.6, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.1,1.1,0.8,1.9, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.3,0.4,0.0,1.0, 14 % of companies carrying out automated data exchange,46.4,44.8,55.7,66.8, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),14.6,14.3,16.0,15.9, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),30.4,28.6,41.0,32.1, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),8.9,9.0,9.1,5.5, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),20.2,18.6,28.9,26.5, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),40.1,38.8,50.0,36.1, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),26.2,24.2,37.2,31.7, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),79.6,78.2,86.8,88.3, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),79.1,78.9,77.6,89.4, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,11.7,10.7,16.6,25.5, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),40.8,40.4,42.6,41.9, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),62.0,58.4,76.5,75.2, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),45.7,46.0,45.9,39.7, 15.4 % of companies which regularly shared with their customers: Shipment status (5),61.6,60.4,68.3,61.1, 16.1 % of companies which used for information exchange: Website (5),93.7,94.5,91.9,87.3, 16.2 % of companies which used for information exchange: Automated data exchange (5),38.3,34.7,54.7,46.5, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,11.7,10.8,18.0,15.5, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,28.8,26.8,40.8,46.5, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,28.7,28.7,27.6,35.6, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,17.1,16.8,18.7,21.3, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,13.7,12.4,21.2,24.8, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,28.0,25.8,41.1,50.8, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,17.8,13.8,41.4,56.3, 19 % of companies that had some type of computer application for managing client information (CRM tools),31.6,29.9,42.8,46.9, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,31.6,29.9,42.8,46.9, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,19.7,17.7,32.0,36.4, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,2.3,1.9,4.3,9.3, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),16.2,20.9,0.0,15.5, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),23.2,29.6,8.8,5.2, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),16.8,20.9,5.1,10.8, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),22.3,20.9,30.1,15.5, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),38.6,53.4,0.0,10.8, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),68.2,66.7,61.1,95.3, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,23.6,20.5,40.6,59.3, 21.2 ICT training in 2008: % employees who received ICT training (7),36.7,48.7,33.5,33.4, 3.8. Administrative office activities and auxiliary services (incl. travel agencies) (CNAE 77-82), 1.1 % of companies that had computers,98.4,98.2,98.4,100.0, 1.2 % of companiess that had Local Area Network (LAN),72.8,67.6,86.3,96.1, 1.3 % of companies that had wireless Local Area Network,26.0,23.2,32.9,40.3, 1.4 % of companiess that had an Internet connection,95.9,95.7,95.6,99.6, 1.5 % companies that had Mobile telephony,91.2,90.5,92.1,97.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),24.1,24.9,22.2,19.5, 1.7 % of of companies that had email,95.4,95.0,95.6,99.6, 2.1 % personnel that uses computers at least once a week,35.3,41.2,32.4,34.8, 2.2 % personnel that uses Internet-connected computers at least once a week,31.3,36.2,29.1,30.8, 3.1 % companies that had website for Internal use (Intranet),24.3,21.0,26.5,60.9, 4.1 % companies that had an Extranet,15.4,12.8,19.0,37.5, 5.1 % of companies that used open-source operating systems (LINUX),9.0,8.5,9.0,15.5, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,15.0,12.3,19.6,35.4, 6.2 % of companies with staff undertaking specific ICT functions,20.8,17.7,27.2,39.9, 7.1 % of companies with Internet access: via a traditional modem(1),6.6,7.0,5.5,5.7, 7.2 % of companies with Internet access: via RDSI(1),13.7,14.3,9.4,19.4, 7.3 % of companies with Internet access: via Broadband(1),95.9,94.8,98.9,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),92.9,91.9,95.4,97.2, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),8.2,5.6,13.7,24.1, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),36.1,34.8,36.1,52.1, 9 % of companies that interacted with P.A.s via Internet(1),58.9,50.8,79.3,96.1, 9.1 % Reason for interaction: Obtaining information(1),54.0,45.9,74.2,91.6, 9.2 % Reason for interaction: Obtaining forms, ...(1),54.1,46.8,71.5,90.6, 9.3 % Reason for interaction: Return completed forms(1),41.8,34.4,58.8,80.4, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),39.5,32.8,54.7,75.0, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),6.5,4.5,10.1,20.4, 10 % of companies with an Internet connection and website/page(1),55.5,49.9,67.6,87.0, 10.1 % of companies with an Internet connection and website for: Company introduction(2),88.1,85.0,94.1,95.9, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),51.9,49.9,54.3,59.6, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),47.7,50.5,44.0,36.2, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),7.0,7.0,6.4,8.0, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),12.7,14.2,10.1,7.8, 10.6 % of companies with an Internet connection and website for: Online payment(2),6.8,8.4,2.9,5.2, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),6.5,6.3,6.9,6.1, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),7.4,6.7,9.3,7.9, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),34.5,29.2,43.0,52.7, 11 % of companies which used a digital signature in correspondence sent by the company (1),47.9,40.2,66.6,85.5, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),17.9,19.2,15.4,16.4, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),92.4,89.6,97.0,98.3, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),97.0,96.7,97.8,99.2, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),74.8,72.2,81.5,87.2, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),55.4,53.2,60.2,68.9, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),62.1,56.7,75.4,87.9, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),71.6,68.6,78.3,87.4, 13 % of companies that have had some kind of security problem in the last twelve months(1),13.3,13.0,12.6,18.9, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,12.5,12.6,10.6,17.6, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,1.6,1.6,1.9,1.2, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),0.9,0.4,2.5,1.8, 14 % of companies carrying out automated data exchange,28.8,25.5,36.6,47.0, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),20.0,24.0,12.1,11.8, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),35.5,35.3,35.4,36.7, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),15.5,18.4,9.5,10.5, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),21.4,18.5,25.5,32.2, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),53.3,59.4,40.3,43.3, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),27.5,29.7,22.5,25.2, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),77.1,73.7,83.9,84.1, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),62.6,54.0,77.1,85.7, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,9.0,8.1,11.7,12.1, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),53.9,54.4,54.2,49.0, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),76.3,78.8,68.5,79.7, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),53.5,57.1,45.1,50.1, 15.4 % of companies which regularly shared with their customers: Shipment status (5),48.8,41.6,63.0,66.2, 16.1 % of companies which used for information exchange: Website (5),90.9,95.0,79.4,92.7, 16.2 % of companies which used for information exchange: Automated data exchange (5),42.1,36.9,48.6,67.0, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,16.1,13.7,23.6,23.1, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,22.9,19.7,30.6,38.6, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,26.4,25.6,28.8,28.0, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,20.6,18.9,27.1,21.4, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,17.0,14.0,26.1,26.4, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,25.7,23.2,32.4,37.7, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,10.9,7.9,16.9,31.5, 19 % of companies that had some type of computer application for managing client information (CRM tools),17.2,13.7,26.6,32.4, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,17.2,13.7,26.6,32.4, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,12.8,10.5,18.0,24.2, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,2.3,1.9,2.6,7.0, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),43.6,50.3,40.9,22.5, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),7.4,5.7,0.0,22.9, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),25.7,37.8,3.7,9.8, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),7.6,5.7,0.0,24.4, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),31.1,34.3,38.4,10.5, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),43.4,33.6,54.2,65.3, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,10.7,8.8,14.5,23.1, 21.2 ICT training in 2008: % employees who received ICT training (7),17.3,45.1,24.7,14.8, 3.8.1. Travel agencies, tour operator services (CNAE 79), 1.1 % of companies that had computers,100.0,100.0,100.0,100.0, 1.2 % of companiess that had Local Area Network (LAN),98.8,98.6,100.0,100.0, 1.3 % of companies that had wireless Local Area Network,45.5,44.3,53.4,47.9, 1.4 % of companiess that had an Internet connection,100.0,100.0,100.0,100.0, 1.5 % companies that had Mobile telephony,94.4,93.5,100.0,100.0, 1.6 % of companies that had other technologies (GPS, TPV, etc.),51.8,52.2,56.0,22.3, 1.7 % of of companies that had email,98.7,98.5,100.0,100.0, 2.1 % personnel that uses computers at least once a week,98.0,96.0,96.9,99.7, 2.2 % personnel that uses Internet-connected computers at least once a week,97.3,95.2,95.8,99.2, 3.1 % companies that had website for Internal use (Intranet),50.0,45.8,70.3,93.6, 4.1 % companies that had an Extranet,39.5,35.6,60.4,72.3, 5.1 % of companies that used open-source operating systems (LINUX),26.4,25.0,35.9,27.7, 6.1 % of companiess with employees connected to company ICT systems via external telematic networks,24.0,17.6,58.4,71.3, 6.2 % of companies with staff undertaking specific ICT functions,36.4,29.9,71.0,88.3, 7.1 % of companies with Internet access: via a traditional modem(1),5.2,6.1,0.0,0.0, 7.2 % of companies with Internet access: via RDSI(1),16.1,16.7,13.3,10.6, 7.3 % of companies with Internet access: via Broadband(1),100.0,100.0,100.0,100.0, 7.4 % of companies with Internet access: via XDSL (ADSL,SDSL,...)(1),94.0,94.3,93.3,88.3, 7.5 % of companies with Internet access: via other leased connections (Cable, LMDS,...)(1),22.0,18.6,38.1,55.3, 7.6 % of companies with Internet access: via mobile telephony (GSM,GPRS,UMTS,...)(1),52.0,49.0,69.4,70.2, 9 % of companies that interacted with P.A.s via Internet(1),66.1,63.1,79.7,100.0, 9.1 % Reason for interaction: Obtaining information(1),59.6,56.5,72.3,100.0, 9.2 % Reason for interaction: Obtaining forms, ...(1),56.9,53.6,71.8,94.7, 9.3 % Reason for interaction: Return completed forms(1),47.2,41.5,76.2,100.0, 9.4 % Reason for interaction: Comprehensive electronic case-handling(1),44.8,39.6,72.9,83.0, 9.5 % Reason for interaction: Present a business proposal for public tender (e-procurement)(1),11.5,10.6,11.5,37.2, 10 % of companies with an Internet connection and website/page(1),91.1,91.3,87.2,100.0, 10.1 % of companies with an Internet connection and website for: Company introduction(2),92.5,91.7,96.4,100.0, 10.2 % of companies with an Internet connection and website for: Privacy policy statement or certification related to website security(2),73.6,71.9,82.5,88.3, 10.3 % of companies with an Internet connection and website for: Access to product catalogues or price lists(2),81.9,79.8,96.0,89.4, 10.4 % of companies with an Internet connection and website for: Possibility of customers customising or designing products(2),26.7,23.8,42.2,50.0, 10.5 % of companies with an Internet connection and website for: Ordering or booking online(2),41.2,35.6,72.5,83.0, 10.6 % of companies with an Internet connection and website for: Online payment(2),33.4,32.8,32.4,54.3, 10.7 % of companies with an Internet connection and website for: Online order tracking(2),28.9,25.2,51.5,50.0, 10.8 % of companies with an Internet connection and website for: Website customisation for regular users(2),14.3,10.4,39.1,31.9, 10.9 % of companies with an Internet connection and website for: Posting vacancies or receiving online job applications(2),20.7,15.3,50.7,59.6, 11 % of companies which used a digital signature in correspondence sent by the company (1),48.4,43.7,72.9,88.3, 11.1 % of companies which used a digital signature for: Customer and/or supplier relations (3),27.9,27.9,29.4,24.1, 11.2 % of companies which used a digital signature for: Dealing with Public Administrations (3),88.8,87.0,95.2,94.0, 12.1 % of companies with an Internet conection using the following I.T. security services: Protective software or virus checking (1),98.9,98.7,100.0,100.0, 12.2 % of companies with an Internet conection using the following I.T. security services: Firewall (1),93.9,92.8,100.0,100.0, 12.3 % of companies with an Internet conection using the following I.T. security services: Safe server(1),73.5,71.6,83.6,87.2, 12.4 % of companies with an Internet conection using the following I.T. security services: Data backup(1),89.9,88.5,98.1,100.0, 12.5 % of companies with an Internet conection using the following I.T. security services: Authentication mechanisms (1),90.8,89.7,96.3,100.0, 13 % of companies that have had some kind of security problem in the last twelve months(1),17.8,18.1,19.0,5.3, 13.1 % of companies which have had the following security problems(1): Attacks from software viruses,16.7,17.3,14.7,5.3, 13.2 % of companies which have had the following security problems(1): Unauthorised access to the IT system or to company data,0.3,0.0,2.2,0.0, 13.3 % of companies which have had the following security problems(1): Economic Fraud (e.g. Phishing),1.8,1.5,4.3,0.0, 14 % of companies carrying out automated data exchange,58.7,54.2,82.0,94.7, 14.1 % of companies carrying out automated exchange: Sending orders to suppliers (4),43.7,45.5,34.6,47.2, 14.2 % of companies carrying out automated exchange: Receiving invoices in digital format (4),63.9,63.6,62.2,75.3, 14.3 % of companies carrying out automated exchange: Receiving customer orders (4),30.0,28.2,35.8,40.5, 14.4 % of companies carrying out automated exchange: Sending of electronic invoices (4),25.4,19.0,42.1,75.3, 14.5 % of companies carrying out automated exchange: Sending or receiving information on products (4),73.3,76.5,57.5,75.3, 14.6 % of companies carrying out automated exchange: Sending or receiving documentation on transport, dispatch and deliveries (4),45.9,46.9,38.0,58.4, 14.7 % of companies carrying out automated exchange: Sending of payment instructions to banking entities (4),81.4,80.8,80.5,94.4, 14.8 % of companies carrying out automated exchange: Automated exchange of information with Public Administrations (4),50.9,43.1,78.1,87.6, 15 % of companies which shared information electronically with their supply-chain suppliers or customers:,20.9,16.6,41.7,66.0, 15.1 % of companies which regularly shared with their suppliers: Inventory levels, production plans and demand forecasts (5),59.3,67.2,40.2,50.0, 15.2 % of companies which regularly shared with their suppliers: Shipment status (5),77.7,81.2,69.0,74.2, 15.3 % of companies which regularly shared with their customers: Inventory levels, production plans and demand forecasts (5),42.8,38.9,47.4,59.7, 15.4 % of companies which regularly shared with their customers: Shipment status (5),59.8,58.1,56.3,82.3, 16.1 % of companies which used for information exchange: Website (5),93.6,97.8,79.0,100.0, 16.2 % of companies which used for information exchange: Automated data exchange (5),61.8,54.3,81.7,66.1, 17.1 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,24.6,21.4,37.1,67.0, 17.2 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,44.5,42.3,55.0,67.0, 17.3 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In production management,40.0,36.3,63.0,56.4, 17.4 % of companies which, when receiving a purchase order,the information pertaining to the aforementioned order arrived automatically: In distribution management,27.9,24.0,47.4,62.8, 17.5 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In stock management,24.7,22.6,30.0,67.0, 17.6 % of companies which, when sending a purchase order,the information pertaining to the aforementioned order arrived automatically: In accounting,44.0,42.0,53.0,66.0, 18 % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company,24.5,21.5,35.7,68.1, 19 % of companies that had some type of computer application for managing client information (CRM tools),36.9,34.7,47.0,62.8, 19.1 % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers,36.9,34.7,47.0,62.8, 19.2 % of companies that had CRM tools for: Analysing companies that had CRM tools to: Analyse the client information available for commercial and marketing purposes,31.7,29.8,37.3,62.8, 20 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments,1.0,0.5,3.5,5.3, 20.1 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: product identification(6),0.0,0.0,0.0,0.0, 20.2 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: observing and monitoring production(6),0.0,0.0,0.0,0.0, 20.3 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: tracking and monitoring the supply and inventory chain(6),0.0,0.0,0.0,0.0, 20.4 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: service and information maintenance management, asset management(6),0.0,0.0,0.0,0.0, 20.5 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: payment systems (e.g. road toll, passenger transport)(6),41.6,100.0,0.0,0.0, 20.6 Use of Radiofrequency Identification (RFID) Technologies: % of companies using radiofrequency identification instruments for: identification of persons or access restriction(6),58.4,0.0,100.0,100.0, 21.1 ICT training in 2008: % of companies that provided training activities to develop or improve the ICT knowledge of their employees,22.4,19.7,31.7,67.0, 21.2 ICT training in 2008: % employees who received ICT training (7),39.1,34.5,45.8,38.7, Notes: .Data protected by statistical secrecy 1) (1) Percentage over the total companies with an Internet connection (2) Percentage over total companies with an Internet connection and website (3) Percentage of total companies that used a digital signature in correspondence sent by the company (4) Percentage of total companies that used automated data exchange (5) Percentage of total companies that share information electronically with supply-chain customers/providers (6) Percentage of total companies that use RFID technologies (7) Percentage of company personnel that undertook ICT training Source: National Statistics Institute