Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies  
Results by Autonomous Community or Autonomous City
ICT use variables (at January 2013) by Autonomous Community and Autonomous City,  main variable and activity group
Units: percentages

;Total Companies;Industry;Construction;Services;
National total;
    1.1 % of companies that had computers;98.9;98.8;99.1;98.9;
    1.2 % of companies that had a Local Area Network (LAN);85.4;85.7;80.3;86.7;
    1.3 % of companies that had a 'wireless' Local Area Network;55.6;53.2;49.6;58.3;
    1.4 % of companies that had an Internet connection;98.0;97.5;98.0;98.2;
    1.5 % of companies that had Mobile telephones;94.7;94.2;98.3;93.9;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);35.3;24.8;24.7;43.4;
    1.7 % of companies that had electronic mail (e-mail);97.8;97.4;97.6;98.0;
    2.1 % of personnel that uses computers at least once a week;57.4;49.7;38.8;63.3;
    2.2 % of personnel that uses Internet-connected computers at least once a week;48.5;38.7;36.6;54.4;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);16.1;13.3;16.1;17.3;
    3 % of companies that used some type of open source software;70.5;68.7;71.3;71.2;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);32.9;32.5;30.6;33.7;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);67.9;65.9;69.0;68.6;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);50.5;49.6;50.5;51.0;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);24.8;21.5;18.2;28.2;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);19.7;19.2;10.4;22.4;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);28.4;25.4;23.2;31.3;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;16.6;18.3;20.5;14.6;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);16.8;17.7;15.5;16.8;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;13.0;14.4;14.9;11.7;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;10.5;11.4;10.0;10.2;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.0;15.5;14.3;13.1;
    4.6 % of companies that did not use open source software due to the following reasons: Other;4.6;4.7;1.4;5.5;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;65.5;62.9;59.9;68.3;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;20.2;17.8;13.6;23.1;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);46.9;48.7;22.4;50.0;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);93.0;91.0;97.5;93.0;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);25.9;23.9;22.7;27.0;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;27.0;20.3;25.5;30.6;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);10.2;10.1;6.7;11.1;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.5;99.4;99.5;99.6;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.5;97.9;97.4;99.1;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);93.6;93.2;91.0;94.4;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);21.5;17.2;16.7;24.9;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);7.0;8.0;5.4;6.9;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);73.6;69.7;77.0;74.7;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);53.8;49.2;53.4;56.1;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);68.6;65.6;70.2;69.6;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);24.5;21.3;22.5;26.5;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.5;0.6;0.5;0.4;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);55.1;63.6;50.9;52.1;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);29.0;25.1;33.2;29.8;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);9.6;6.4;12.0;10.5;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);5.9;4.3;3.5;7.3;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);96.8;96.8;97.4;96.7;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);91.5;91.9;91.7;91.2;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);45.0;41.6;38.1;48.4;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);51.9;50.1;41.4;55.7;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);52.7;49.5;47.0;55.8;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);91.3;90.6;91.2;91.6;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);51.5;49.2;47.4;53.7;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);38.3;36.4;31.4;41.1;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);47.3;45.8;43.6;49.0;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);90.1;89.7;91.3;90.0;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);77.6;76.3;79.4;77.8;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);89.1;89.0;86.5;89.8;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);55.8;54.0;60.2;55.6;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);34.8;26.0;41.0;37.4;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.8;3.2;1.6;3.0;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);75.5;74.3;79.2;75.2;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);85.5;86.7;78.1;87.0;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);54.3;53.0;59.6;53.5;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);29.2;19.2;36.7;32.0;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.2;3.5;3.0;3.1;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);64.4;66.5;59.9;64.5;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);86.4;85.5;81.7;88.0;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);45.6;46.6;50.3;44.0;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);18.9;11.9;24.2;21.1;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);5.2;5.5;5.9;4.8;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);72.5;72.8;66.5;74.0;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);90.4;87.2;90.3;92.0;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);34.6;36.5;31.3;34.5;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);14.0;9.3;13.4;16.4;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);3.5;4.4;3.7;3.0;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);53.4;54.0;53.0;53.2;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);88.9;86.5;91.5;89.5;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);25.6;27.2;23.7;25.3;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);8.1;5.8;9.4;8.9;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);7.5;8.7;6.2;7.3;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);19.3;12.0;34.3;19.0;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);5.1;2.8;6.4;5.9;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.9;0.5;0.3;1.2;
    14 % of companies with an Internet connection and a website (3);71.6;76.3;59.5;72.5;
    14.1 Services available on the website: Company introduction (4);93.6;94.0;90.3;94.2;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);63.2;57.8;54.4;68.0;
    14.3 Services available on the website: Access to product catalogues or price lists (4);56.4;61.0;31.6;59.5;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);6.8;5.3;1.8;8.6;
    14.5 Services available on the website: Carrying out online orders or reservations (4);15.2;9.1;0.3;21.7;
    14.6 Services available on the website: Online payments (4);9.1;5.6;1.1;12.7;
    14.7 Services available on the website: Online order tracking (4);11.0;7.3;2.6;14.7;
    14.8 Services available on the website: Website personalisation for regular users (4);7.3;5.0;4.7;9.1;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);21.9;13.9;19.1;26.6;
    15 % of companies that used a digital signature in any communication sent from their company (3);71.8;71.4;70.5;72.4;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);21.3;20.5;14.2;23.6;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);98.6;98.6;99.4;98.4;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);29.1;22.3;21.5;34.4;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);13.9;9.8;6.9;17.7;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);15.3;12.2;10.0;18.2;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);5.3;3.8;3.0;6.7;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);50.3;54.2;56.6;46.6;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);23.2;17.7;14.3;28.2;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);18.8;13.3;10.6;23.7;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);10.5;7.0;5.2;13.6;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);8.7;5.5;5.7;11.1;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);5.9;3.4;1.4;8.3;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);9.6;6.2;6.0;12.2;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);9.4;6.2;4.2;12.3;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);12.5;6.9;7.5;16.6;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);16.1;15.4;14.4;16.8;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.4;1.5;1.5;1.3;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);19.8;16.3;17.4;22.1;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);83.7;82.9;83.6;84.0;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);51.2;45.7;39.5;55.6;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);47.9;39.7;40.8;52.4;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);20.6;13.4;10.4;25.3;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);19.7;19.2;15.6;20.7;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);61.1;62.3;63.1;59.9;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);53.6;56.8;57.0;50.9;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);32.1;32.3;31.3;32.2;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);39.5;39.7;37.0;40.1;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);19.4;20.0;16.0;20.0;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);7.3;7.9;2.3;8.4;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);56.2;51.2;60.4;57.5;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);26.1;27.9;21.9;26.4;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);71.0;69.5;71.9;71.4;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;33.1;37.4;20.3;34.4;
    29 % of companies that had some computer application for managing client information (CRM tools);31.2;28.3;18.5;36.0;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;29.2;26.6;16.2;34.0;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;24.8;21.8;13.4;29.3;
Andalucía;
    1.1 % of companies that had computers;99.3;98.3;100.0;99.5;
    1.2 % of companies that had a Local Area Network (LAN);84.7;83.0;74.7;88.5;
    1.3 % of companies that had a 'wireless' Local Area Network;55.2;46.8;47.4;61.1;
    1.4 % of companies that had an Internet connection;98.5;96.2;100.0;98.9;
    1.5 % of companies that had Mobile telephones;93.4;90.6;99.4;92.5;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);39.8;28.6;32.9;46.5;
    1.7 % of companies that had electronic mail (e-mail);98.1;95.7;100.0;98.5;
    2.1 % of personnel that uses computers at least once a week;48.2;42.4;37.6;53.1;
    2.2 % of personnel that uses Internet-connected computers at least once a week;42.8;36.4;36.7;46.9;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);12.9;10.5;14.7;13.4;
    3 % of companies that used some type of open source software;72.9;74.0;75.9;71.5;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);37.4;42.8;41.7;33.9;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);70.3;70.6;75.8;68.5;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);55.9;60.5;64.2;51.4;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);27.2;29.9;27.3;26.1;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);18.2;17.4;7.6;21.8;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);30.9;30.5;25.7;32.7;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;17.1;16.6;21.7;15.9;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);14.6;14.3;8.8;16.6;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;10.6;10.2;14.2;9.6;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;9.0;7.9;9.9;9.1;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;13.1;13.0;12.8;13.2;
    4.6 % of companies that did not use open source software due to the following reasons: Other;3.8;2.0;0.0;5.7;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;65.8;60.6;74.0;65.3;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;19.9;18.2;9.9;23.7;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);47.7;43.1;19.0;53.1;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);93.8;86.9;100.0;95.1;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);30.0;23.1;23.9;34.3;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;27.4;20.6;27.4;30.1;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);8.8;7.7;10.3;8.8;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.2;100.0;100.0;98.6;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.2;99.0;96.1;98.5;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);96.2;97.6;95.3;96.0;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);16.6;15.6;12.2;18.4;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);6.7;5.3;4.4;8.0;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);73.6;69.3;84.2;71.9;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);54.0;43.8;69.8;52.8;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);67.5;67.4;75.0;65.1;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);25.5;17.4;35.9;25.3;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.8;0.0;0.0;1.4;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);58.7;68.8;60.5;54.1;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);28.8;26.3;26.3;30.6;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);6.8;2.3;9.3;7.8;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);4.9;2.6;3.9;6.2;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);95.2;96.1;98.7;93.8;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);94.0;94.8;98.1;92.4;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);45.6;46.2;44.2;45.8;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);51.8;57.2;46.4;51.5;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);54.5;50.0;54.0;56.5;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);92.2;90.9;94.1;92.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);48.4;45.6;46.4;50.2;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);33.2;27.5;34.5;35.2;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);43.1;43.8;43.1;42.9;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);91.0;90.8;95.4;89.7;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);79.4;77.9;90.9;76.2;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);91.4;94.6;84.8;92.6;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);54.7;48.7;64.6;53.2;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);36.8;30.7;33.9;40.4;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.0;2.9;0.0;2.3;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);80.0;81.4;93.7;75.0;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);86.7;89.3;80.3;88.3;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);54.5;51.2;61.7;53.0;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);32.0;21.9;35.4;34.9;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.3;4.8;1.8;3.2;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);64.3;61.8;66.5;64.5;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);89.5;90.6;86.7;90.1;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);47.5;46.7;51.9;46.4;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);21.8;11.7;25.8;24.4;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);3.6;3.5;0.1;4.8;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);73.1;69.4;75.6;73.8;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);95.2;93.1;95.6;95.8;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);40.6;39.5;39.7;41.4;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);17.7;9.1;13.6;22.3;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);2.4;2.5;0.1;3.1;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);57.0;49.2;62.6;58.3;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);93.0;92.6;97.9;91.5;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);32.3;27.8;39.9;31.2;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);13.3;5.9;15.7;15.0;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);5.0;5.9;2.6;5.6;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);21.8;12.2;47.6;17.2;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);6.5;2.2;13.1;6.0;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.4;0.1;0.4;0.5;
    14 % of companies with an Internet connection and a website (3);67.5;71.7;63.6;67.1;
    14.1 Services available on the website: Company introduction (4);92.4;93.7;83.0;94.7;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);61.8;59.0;39.2;69.9;
    14.3 Services available on the website: Access to product catalogues or price lists (4);57.1;59.5;39.2;61.6;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);8.7;10.6;0.1;10.5;
    14.5 Services available on the website: Carrying out online orders or reservations (4);19.6;16.4;0.1;27.0;
    14.6 Services available on the website: Online payments (4);11.1;10.9;0.3;14.5;
    14.7 Services available on the website: Online order tracking (4);13.7;12.4;5.3;16.8;
    14.8 Services available on the website: Website personalisation for regular users (4);9.8;7.9;1.1;13.3;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);21.3;15.1;15.1;25.9;
    15 % of companies that used a digital signature in any communication sent from their company (3);77.3;78.1;76.1;77.3;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);21.0;15.3;24.9;22.0;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.6;99.2;100.0;99.6;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);32.7;27.2;34.0;34.5;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);16.3;10.7;12.0;19.8;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);15.9;13.1;13.9;17.7;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);4.2;4.3;1.4;5.2;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);48.7;50.5;52.7;46.7;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);27.2;20.9;21.1;31.7;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);23.4;18.3;22.7;25.6;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);13.9;9.7;11.6;16.4;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);12.1;6.2;11.7;14.5;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);6.4;3.7;1.1;9.2;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);11.8;6.6;12.4;13.6;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);10.4;7.0;7.2;12.8;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);16.6;10.0;15.5;19.6;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);15.4;16.5;13.7;15.5;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.4;0.1;4.9;0.7;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);18.0;13.8;16.2;20.2;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);88.8;86.2;94.1;88.2;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);53.1;53.7;32.4;58.4;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);55.5;53.9;53.5;56.4;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);25.6;18.8;25.4;27.5;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);19.0;24.4;5.1;21.2;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);60.2;58.0;56.1;62.5;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);54.7;61.4;60.6;49.9;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);29.5;31.5;24.0;30.5;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);36.9;35.9;32.5;38.8;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);14.9;15.7;12.6;15.3;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);6.3;8.2;0.7;7.2;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);59.4;50.4;68.4;60.2;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);26.8;19.2;28.0;29.5;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);71.0;59.7;78.3;73.3;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;25.8;21.2;15.9;30.9;
    29 % of companies that had some computer application for managing client information (CRM tools);28.4;23.5;18.1;33.7;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;26.3;21.3;14.8;32.1;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;23.2;18.7;15.5;27.6;
Aragón;
    1.1 % of companies that had computers;98.5;99.2;100.0;97.6;
    1.2 % of companies that had a Local Area Network (LAN);84.6;87.8;87.1;81.8;
    1.3 % of companies that had a 'wireless' Local Area Network;51.7;47.8;48.6;55.1;
    1.4 % of companies that had an Internet connection;97.6;99.2;96.5;96.9;
    1.5 % of companies that had Mobile telephones;93.5;90.2;100.0;93.8;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);28.4;17.8;16.3;38.8;
    1.7 % of companies that had electronic mail (e-mail);97.6;99.2;96.5;96.9;
    2.1 % of personnel that uses computers at least once a week;50.2;43.7;39.4;57.5;
    2.2 % of personnel that uses Internet-connected computers at least once a week;42.2;33.3;38.0;50.3;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);10.8;8.9;15.5;11.5;
    3 % of companies that used some type of open source software;69.6;69.0;71.7;69.4;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);33.1;30.8;35.3;34.1;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);67.2;64.5;71.7;67.6;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);47.0;44.7;33.1;52.4;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);21.7;18.1;18.2;25.2;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);12.7;13.2;4.7;14.6;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);22.3;15.8;13.9;29.0;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;16.9;16.5;9.4;19.2;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);20.2;21.6;19.4;19.5;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;14.4;15.0;11.7;14.7;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;9.7;10.6;7.7;9.6;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.1;14.1;12.1;14.6;
    4.6 % of companies that did not use open source software due to the following reasons: Other;2.7;1.7;1.7;3.6;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;57.1;54.5;60.6;57.8;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;20.4;19.3;25.0;19.8;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);42.8;47.5;15.9;49.4;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);90.5;89.8;100.0;87.5;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);20.1;19.0;23.7;20.6;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;22.0;17.0;21.2;25.6;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);8.3;7.0;2.9;10.8;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.4;98.6;100.0;99.7;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.2;97.4;100.0;98.2;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);97.3;96.0;100.0;97.4;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);16.5;13.3;15.0;19.1;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);5.2;2.7;2.9;7.5;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);71.9;65.3;89.2;71.5;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);51.8;48.9;53.4;53.4;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);68.3;61.0;89.2;67.3;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);19.3;17.1;7.4;24.1;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.6;1.4;0.0;0.3;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);57.5;61.4;59.8;54.2;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);31.6;30.4;28.3;33.3;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);7.5;4.7;12.0;8.1;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);2.9;2.2;0.0;4.2;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);98.2;98.4;97.1;98.4;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);90.6;89.6;93.7;90.4;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);45.2;42.9;40.3;48.1;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);48.6;50.3;42.6;49.2;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);47.5;48.9;39.9;48.7;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);94.6;95.0;82.9;97.6;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);47.0;48.4;42.1;47.5;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);35.0;38.2;16.0;38.3;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);43.2;46.4;40.4;41.8;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);89.8;92.3;92.0;87.5;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);75.3;74.0;75.4;76.1;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);87.2;89.9;75.1;88.9;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);55.7;54.2;50.4;58.2;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);40.2;27.6;56.5;43.9;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.1;2.0;0.0;2.7;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);75.5;69.6;84.9;76.8;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);81.5;86.7;63.2;84.2;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);50.0;47.0;52.5;51.1;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);36.3;22.6;55.8;38.5;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);4.0;5.5;0.0;4.4;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);60.1;64.4;56.6;58.2;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);88.3;85.1;88.9;90.4;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);42.5;41.7;41.4;43.3;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);24.1;14.5;33.1;28.8;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);5.4;8.5;0.0;4.5;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);67.5;76.5;58.1;64.1;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);93.7;95.3;100.0;90.7;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);23.3;26.7;8.7;24.4;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);14.1;11.5;10.7;17.0;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);3.9;4.1;0.0;4.8;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);44.2;46.4;49.0;41.4;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);88.6;86.1;93.0;89.0;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);19.1;29.4;6.9;15.5;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);9.9;12.1;2.6;10.8;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);7.2;8.1;3.5;7.7;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);16.3;9.0;24.8;18.8;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);4.6;1.4;7.5;6.0;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.4;0.7;0.0;0.3;
    14 % of companies with an Internet connection and a website (3);73.5;82.2;72.4;67.9;
    14.1 Services available on the website: Company introduction (4);93.3;93.2;89.0;94.7;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);66.8;64.9;75.2;65.9;
    14.3 Services available on the website: Access to product catalogues or price lists (4);55.7;54.7;41.3;61.0;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);8.9;5.1;0.0;14.7;
    14.5 Services available on the website: Carrying out online orders or reservations (4);12.8;4.9;1.7;22.6;
    14.6 Services available on the website: Online payments (4);9.4;3.6;1.7;16.4;
    14.7 Services available on the website: Online order tracking (4);8.7;1.7;11.0;13.8;
    14.8 Services available on the website: Website personalisation for regular users (4);5.9;2.3;0.0;10.6;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);20.1;13.1;24.7;24.3;
    15 % of companies that used a digital signature in any communication sent from their company (3);66.1;69.9;68.1;63.0;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);18.2;9.6;14.7;25.8;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.4;100.0;100.0;98.7;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);27.3;18.3;28.2;33.1;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);9.8;7.7;8.3;11.6;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);12.3;12.6;12.9;12.0;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);5.3;5.8;6.3;4.6;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);56.7;63.6;59.6;51.2;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);19.5;12.9;12.9;25.9;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);15.5;10.1;9.2;20.9;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);7.7;6.5;1.3;10.3;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);6.5;3.5;7.5;8.3;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);3.2;1.4;1.7;4.8;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);7.8;4.8;4.1;10.9;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);5.8;2.7;4.1;8.5;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);11.6;4.7;12.1;16.1;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);14.4;13.1;16.6;14.6;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.4;1.9;0.8;1.2;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);17.5;14.0;11.2;21.8;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);75.6;71.0;88.7;75.7;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);51.6;60.5;18.2;52.5;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);44.5;27.2;11.3;56.9;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);21.4;12.3;0.0;28.4;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);33.1;17.5;25.7;41.0;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);66.5;70.5;68.4;62.9;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);55.1;55.2;60.5;53.4;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);30.5;36.4;17.7;30.2;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);38.1;38.8;32.3;39.6;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);17.6;24.0;9.9;15.4;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);4.5;3.9;6.0;4.4;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);51.0;46.4;63.7;50.4;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);24.1;27.0;21.3;22.9;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);63.6;71.4;62.2;58.9;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;26.6;34.8;16.7;24.0;
    29 % of companies that had some computer application for managing client information (CRM tools);27.8;25.0;19.7;31.9;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;26.9;23.3;19.7;31.4;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;19.3;17.4;14.1;22.1;
Asturias, Principado de;
    1.1 % of companies that had computers;98.8;98.5;100.0;98.6;
    1.2 % of companies that had a Local Area Network (LAN);86.7;85.2;82.9;88.8;
    1.3 % of companies that had a 'wireless' Local Area Network;55.9;54.8;58.4;55.7;
    1.4 % of companies that had an Internet connection;98.7;98.5;100.0;98.4;
    1.5 % of companies that had Mobile telephones;92.6;89.6;99.4;92.0;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);36.9;30.3;32.0;42.7;
    1.7 % of companies that had electronic mail (e-mail);98.4;97.8;100.0;98.2;
    2.1 % of personnel that uses computers at least once a week;45.4;42.0;43.6;48.4;
    2.2 % of personnel that uses Internet-connected computers at least once a week;38.7;34.5;43.5;40.6;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);13.3;12.6;20.6;11.8;
    3 % of companies that used some type of open source software;73.2;73.4;84.9;69.1;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);40.4;38.0;58.4;35.6;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);72.2;71.0;84.4;68.7;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);52.5;55.9;49.3;51.6;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);23.0;22.6;25.8;22.3;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);16.9;20.5;16.0;15.0;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);33.9;18.9;69.5;30.7;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;13.8;14.2;4.2;16.9;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);17.6;15.2;5.6;23.2;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;13.0;9.3;4.2;18.2;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;7.5;9.7;0.6;8.5;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;10.3;6.1;4.2;14.9;
    4.6 % of companies that did not use open source software due to the following reasons: Other;3.8;3.9;11.5;1.0;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;66.3;57.6;90.6;63.1;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;23.9;14.9;28.5;27.7;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);40.2;63.6;5.7;44.9;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);96.1;94.5;100.0;95.3;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);22.9;15.5;36.4;26.0;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;26.0;17.6;44.7;24.7;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);13.4;16.4;23.3;8.1;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.7;99.1;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.9;98.7;100.0;98.7;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);90.3;91.0;92.0;89.3;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);31.4;24.0;29.7;36.5;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);3.5;4.9;4.3;2.4;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);68.9;65.8;84.2;65.4;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);45.6;48.1;49.8;42.6;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);64.0;61.9;81.4;59.2;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);21.6;20.8;15.9;24.0;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.3;0.9;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);38.2;43.9;27.1;38.5;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);39.0;38.3;47.6;36.5;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);17.5;13.4;19.9;19.1;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);5.1;3.4;5.4;6.0;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.6;98.7;98.1;96.7;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);92.6;90.9;81.0;97.7;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);48.7;44.2;60.6;47.3;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);50.6;46.6;44.4;55.2;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);51.8;42.9;50.4;57.6;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);87.9;85.5;69.6;95.7;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);52.0;47.4;74.7;47.1;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);33.0;35.3;44.3;27.8;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);49.4;45.3;68.0;45.4;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);88.0;83.5;96.2;87.9;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);81.8;73.0;94.3;82.7;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);89.4;92.1;95.4;85.6;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);61.4;53.7;52.1;69.3;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);39.4;30.7;32.3;46.9;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);1.9;2.4;0.0;2.3;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);75.5;65.9;93.5;75.0;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);93.0;90.3;97.5;92.6;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);69.0;63.2;62.7;74.7;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);36.1;24.7;35.7;42.3;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);2.2;3.8;0.0;2.3;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);57.9;54.5;66.1;57.1;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);92.3;94.4;94.9;90.0;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);52.2;41.0;51.8;58.7;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);23.5;21.2;16.6;27.6;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);2.0;4.4;1.2;0.9;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);66.6;65.0;62.9;68.9;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);97.0;94.9;97.0;98.2;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);41.7;33.8;48.1;44.1;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);18.8;14.6;8.8;24.3;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);2.1;5.3;0.0;1.0;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);53.6;56.2;56.9;50.9;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);96.8;93.5;100.0;97.7;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);33.7;27.5;29.5;39.4;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);12.6;5.1;4.8;20.7;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);2.2;5.7;0.0;0.8;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);29.0;18.9;42.5;30.3;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);4.4;2.2;9.5;4.0;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.3;0.7;0.6;0.0;
    14 % of companies with an Internet connection and a website (3);74.9;78.1;66.9;75.7;
    14.1 Services available on the website: Company introduction (4);95.4;92.0;95.8;97.4;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);64.5;65.0;41.4;71.2;
    14.3 Services available on the website: Access to product catalogues or price lists (4);49.2;48.0;38.7;53.1;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);5.1;3.3;0.0;7.8;
    14.5 Services available on the website: Carrying out online orders or reservations (4);10.9;3.1;1.4;18.6;
    14.6 Services available on the website: Online payments (4);7.4;3.6;5.1;10.6;
    14.7 Services available on the website: Online order tracking (4);9.1;2.4;0.0;16.0;
    14.8 Services available on the website: Website personalisation for regular users (4);6.4;2.3;5.1;9.3;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);26.8;16.9;33.4;31.0;
    15 % of companies that used a digital signature in any communication sent from their company (3);73.9;69.7;85.7;72.3;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);18.5;13.9;21.8;19.8;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);97.1;100.0;87.3;99.4;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);17.5;11.7;6.0;25.0;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);10.3;3.4;4.7;16.4;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);10.8;8.2;1.4;15.7;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);6.5;4.9;3.3;8.5;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);57.9;55.7;50.0;61.9;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);15.6;12.2;5.4;21.2;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);13.4;6.1;5.8;20.4;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);6.8;4.5;0.0;10.5;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);7.2;5.6;3.3;9.5;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);4.2;0.9;3.3;6.5;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);6.1;1.6;3.4;9.8;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);5.8;4.4;3.3;7.6;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);7.3;3.6;1.9;11.4;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);9.8;7.0;3.3;13.6;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.2;3.8;0.2;0.0;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);19.3;15.3;11.1;24.7;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);77.1;79.7;92.4;73.7;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);53.3;54.5;52.4;53.0;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);28.2;24.0;27.8;29.9;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);15.3;21.5;39.2;9.3;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);11.9;9.8;0.0;14.6;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);67.1;72.9;51.4;69.7;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);56.2;63.3;51.9;53.2;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);22.9;18.7;17.2;28.1;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);38.4;35.2;33.8;42.6;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);18.5;18.4;27.5;14.9;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);6.0;7.1;0.6;7.2;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);51.5;44.6;66.8;50.4;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);25.4;18.5;21.2;30.9;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);66.0;61.0;73.9;66.2;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;35.4;39.0;43.8;30.4;
    29 % of companies that had some computer application for managing client information (CRM tools);34.9;30.0;51.0;32.3;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;31.8;30.0;40.1;30.0;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;26.3;21.6;35.1;26.2;
Balears, Illes;
    1.1 % of companies that had computers;98.7;100.0;100.0;98.1;
    1.2 % of companies that had a Local Area Network (LAN);86.6;83.9;84.6;87.8;
    1.3 % of companies that had a 'wireless' Local Area Network;56.9;60.9;72.6;51.7;
    1.4 % of companies that had an Internet connection;98.7;100.0;100.0;98.1;
    1.5 % of companies that had Mobile telephones;91.1;87.0;100.0;89.5;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);50.2;29.2;33.2;59.5;
    1.7 % of companies that had electronic mail (e-mail);98.7;100.0;100.0;98.1;
    2.1 % of personnel that uses computers at least once a week;53.4;39.5;30.7;58.3;
    2.2 % of personnel that uses Internet-connected computers at least once a week;47.8;32.8;29.6;52.2;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);11.8;6.7;11.4;12.5;
    3 % of companies that used some type of open source software;62.4;63.1;39.5;68.4;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);31.9;20.8;18.5;38.0;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);59.3;59.3;39.5;64.7;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);43.4;40.7;18.8;50.7;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);25.4;26.6;12.1;28.8;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);18.5;9.4;6.2;23.9;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);25.6;20.1;15.0;29.7;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;23.8;20.4;55.8;15.9;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);25.6;21.4;53.1;19.1;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;22.4;29.5;46.3;14.3;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;13.8;22.5;16.2;11.3;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;21.9;19.7;49.8;14.7;
    4.6 % of companies that did not use open source software due to the following reasons: Other;4.8;2.8;2.1;6.0;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;66.4;45.9;76.3;68.2;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;18.1;13.0;5.8;22.5;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);43.8;40.9;72.8;42.2;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);88.8;100.0;86.4;87.5;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);20.0;17.6;18.1;20.7;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;20.8;17.8;23.9;20.7;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);7.8;1.9;4.8;9.9;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);100.0;100.0;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);99.1;100.0;100.0;98.7;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);96.9;93.9;100.0;96.6;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);12.6;8.5;2.1;16.4;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);4.7;9.2;0.2;5.0;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);63.1;50.9;78.5;61.6;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);39.0;32.8;30.6;42.7;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);60.6;49.5;77.0;58.5;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);17.4;9.6;6.0;22.4;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.0;0.0;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);60.4;64.9;66.6;57.7;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);25.5;29.6;15.3;27.4;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);11.5;4.4;18.2;11.2;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);2.6;1.1;0.0;3.7;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.1;90.2;100.0;97.9;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);90.9;98.0;81.8;91.9;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);40.9;24.8;32.6;46.8;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);46.9;40.8;16.4;56.7;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);56.2;43.9;39.5;63.7;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);90.0;91.3;79.9;92.5;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);48.2;36.2;68.7;45.2;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);26.0;21.2;11.1;31.1;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);44.3;32.9;67.9;40.5;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);85.7;82.6;83.8;86.9;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);73.6;69.5;79.1;73.0;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);85.9;76.9;71.9;92.0;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);58.0;65.6;45.6;60.1;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);49.0;46.8;57.8;46.8;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);4.2;6.4;4.1;3.8;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);72.2;63.1;78.5;72.6;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);81.7;62.4;68.2;89.6;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);54.9;55.6;25.4;63.6;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);37.3;36.1;38.1;37.3;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.5;10.2;4.1;2.0;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);61.9;55.7;53.2;65.7;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);85.0;73.0;88.8;86.4;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);43.4;35.4;22.1;49.7;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);19.3;21.9;3.1;22.5;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);6.1;11.6;6.1;5.1;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);67.1;55.5;64.2;70.6;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);87.9;83.6;85.9;89.2;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);34.0;21.9;19.1;39.9;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);15.6;5.3;3.5;20.5;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);7.2;11.6;13.6;4.7;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);44.2;43.7;28.5;48.7;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);87.9;82.2;79.0;90.5;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);23.4;17.2;7.3;27.3;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);4.4;4.9;0.6;5.0;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);8.7;14.8;21.0;5.4;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);14.3;14.2;14.6;14.3;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);1.4;1.3;1.0;1.6;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.1;0.0;0.0;0.1;
    14 % of companies with an Internet connection and a website (3);73.1;70.6;71.9;73.9;
    14.1 Services available on the website: Company introduction (4);93.1;93.2;91.3;93.6;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);60.0;40.4;35.0;71.0;
    14.3 Services available on the website: Access to product catalogues or price lists (4);58.1;48.6;25.8;68.9;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);12.1;4.9;0.0;16.9;
    14.5 Services available on the website: Carrying out online orders or reservations (4);31.2;10.6;0.0;44.1;
    14.6 Services available on the website: Online payments (4);23.9;15.0;0.0;32.3;
    14.7 Services available on the website: Online order tracking (4);13.4;13.8;2.1;16.4;
    14.8 Services available on the website: Website personalisation for regular users (4);6.5;3.6;5.9;7.3;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);21.5;7.3;7.2;28.4;
    15 % of companies that used a digital signature in any communication sent from their company (3);63.5;52.9;55.6;68.0;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);23.0;22.1;6.5;26.8;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);97.1;100.0;100.0;96.0;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);30.3;32.5;4.1;37.1;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);14.7;11.5;6.3;17.8;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);18.3;18.4;5.1;21.9;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);7.1;7.3;4.0;7.9;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);46.8;44.9;67.8;41.4;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);23.9;18.3;2.6;31.1;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);19.8;10.2;1.5;27.1;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);11.8;5.1;0.0;16.5;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);4.4;7.9;1.5;4.5;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);4.0;4.8;0.0;4.9;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);7.0;9.2;0.0;8.5;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);11.7;6.7;0.0;16.0;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);12.7;5.4;0.0;17.9;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);14.6;25.8;2.6;15.3;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);3.0;8.0;0.0;2.8;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);20.5;17.2;9.5;24.3;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);92.2;93.3;100.0;91.1;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);48.0;84.5;44.1;42.6;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);52.4;36.2;57.7;54.4;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);18.8;13.1;8.3;20.8;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);11.6;0.0;8.3;13.9;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);58.1;62.7;56.7;57.5;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);59.9;49.6;86.4;53.7;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);27.2;30.7;8.5;32.5;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);46.6;35.5;47.9;48.8;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);27.5;13.6;27.1;31.1;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);12.1;9.1;0.0;16.1;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);62.7;60.7;58.3;64.3;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);25.7;24.6;15.2;28.8;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);73.3;76.7;61.6;75.7;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;26.5;15.6;25.9;29.0;
    29 % of companies that had some computer application for managing client information (CRM tools);26.8;15.5;6.8;34.8;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;25.9;15.5;6.8;33.3;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;22.0;11.8;5.3;28.7;
Canarias;
    1.1 % of companies that had computers;97.8;100.0;93.9;98.2;
    1.2 % of companies that had a Local Area Network (LAN);84.8;82.7;68.3;88.4;
    1.3 % of companies that had a 'wireless' Local Area Network;50.5;45.5;42.3;52.9;
    1.4 % of companies that had an Internet connection;97.3;96.1;93.9;98.2;
    1.5 % of companies that had Mobile telephones;92.9;97.6;100.0;90.6;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);38.5;19.4;9.7;47.5;
    1.7 % of companies that had electronic mail (e-mail);97.0;96.1;91.9;98.2;
    2.1 % of personnel that uses computers at least once a week;45.0;41.4;29.7;47.6;
    2.2 % of personnel that uses Internet-connected computers at least once a week;38.2;35.6;27.7;40.0;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);8.4;11.6;9.1;7.9;
    3 % of companies that used some type of open source software;71.9;67.0;75.1;72.0;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);31.5;26.0;40.1;30.8;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);67.5;62.7;75.1;66.8;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);54.8;40.2;69.4;54.3;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);22.3;19.8;8.7;25.5;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);18.1;8.2;15.6;20.2;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);29.3;20.9;34.5;29.7;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;16.4;24.0;13.2;15.8;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);14.6;15.1;12.4;15.0;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;10.2;13.6;8.3;10.0;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;10.3;10.4;4.6;11.4;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;12.9;19.8;14.2;11.5;
    4.6 % of companies that did not use open source software due to the following reasons: Other;6.3;4.4;2.0;7.5;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;67.2;63.2;68.0;67.7;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;15.7;13.7;17.9;15.6;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);46.7;54.4;47.7;45.2;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);88.8;81.8;93.6;88.8;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);22.6;26.9;8.4;23.2;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;23.1;24.5;28.9;21.7;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);16.7;6.0;2.9;21.1;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);100.0;100.0;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);99.4;96.4;100.0;99.8;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);96.0;93.7;97.9;96.0;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);22.0;17.5;20.9;22.9;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);6.5;3.6;0.2;8.3;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);66.3;72.9;70.1;64.5;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);47.1;44.6;50.1;47.0;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);61.2;64.1;67.4;59.5;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);22.7;15.0;22.7;23.9;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.0;0.0;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);57.9;63.4;52.0;58.1;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);27.8;24.7;43.8;25.3;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);9.5;6.7;0.8;11.6;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);4.8;5.2;3.5;5.0;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.4;100.0;100.0;96.5;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);94.0;95.6;94.7;93.6;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);44.9;39.5;33.0;48.1;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);48.6;44.1;33.8;52.2;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);50.8;46.2;39.2;53.8;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);93.9;91.5;89.6;95.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);41.4;46.0;40.6;40.7;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);29.4;22.5;29.7;30.5;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);37.5;42.2;38.0;36.6;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);86.0;83.5;95.9;84.5;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);78.8;80.0;92.3;76.0;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);87.2;81.4;77.0;90.6;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);62.3;59.1;65.0;62.2;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);27.2;34.3;22.0;27.2;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.9;7.0;1.3;2.5;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);79.0;77.3;93.8;76.5;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);81.4;84.3;64.0;85.0;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);74.3;73.1;88.1;71.3;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);24.9;30.4;15.6;26.1;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.1;2.7;1.3;3.6;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);60.2;64.1;50.4;61.5;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);88.3;87.1;79.3;89.9;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);45.9;51.4;55.5;43.4;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);9.9;9.4;7.5;10.3;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);5.4;7.9;2.7;5.4;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);66.4;70.3;74.3;64.2;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);92.6;89.4;98.4;91.8;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);39.5;48.2;32.1;39.6;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);5.0;10.0;1.9;4.8;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);4.2;3.2;1.7;5.0;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);45.0;56.8;35.0;44.9;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);79.8;81.2;96.1;77.1;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);26.4;37.1;7.9;27.0;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);3.8;5.9;0.4;3.9;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);13.9;7.6;3.5;16.8;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);22.1;11.3;51.7;18.3;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);4.2;5.5;1.5;4.5;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.9;0.0;0.0;1.2;
    14 % of companies with an Internet connection and a website (3);57.7;68.9;26.5;61.9;
    14.1 Services available on the website: Company introduction (4);92.3;89.6;100.0;92.1;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);67.2;49.5;43.0;72.4;
    14.3 Services available on the website: Access to product catalogues or price lists (4);55.1;57.0;33.7;56.5;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);7.7;2.7;0.0;9.3;
    14.5 Services available on the website: Carrying out online orders or reservations (4);23.9;4.6;0.0;29.4;
    14.6 Services available on the website: Online payments (4);12.0;3.5;0.6;14.5;
    14.7 Services available on the website: Online order tracking (4);12.7;5.9;0.0;14.9;
    14.8 Services available on the website: Website personalisation for regular users (4);6.5;4.2;0.0;7.5;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);19.7;11.4;5.8;22.4;
    15 % of companies that used a digital signature in any communication sent from their company (3);66.2;65.4;65.7;66.4;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);23.1;16.1;25.0;23.9;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.3;97.3;100.0;99.4;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);31.1;26.1;21.2;33.8;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);10.4;7.6;0.3;12.8;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);15.6;6.1;8.5;18.5;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);2.6;1.0;0.0;3.3;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);45.1;48.1;55.5;42.6;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);23.3;19.3;2.4;27.9;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);18.7;16.4;2.8;22.2;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);11.3;8.9;0.2;13.9;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);7.4;6.1;0.2;9.0;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);4.8;4.3;0.2;5.8;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);6.5;5.0;1.5;7.7;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);8.8;2.5;0.0;11.5;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);16.4;15.8;8.9;18.0;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);13.7;13.1;10.7;14.4;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.7;0.1;0.0;0.9;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);18.3;16.3;10.0;20.3;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);85.0;79.5;19.8;91.9;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);42.4;1.5;18.3;50.1;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);49.3;27.1;18.3;55.2;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);12.9;17.2;0.0;13.5;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);25.9;27.4;80.2;20.6;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);57.6;57.2;64.0;56.3;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);55.6;60.8;69.3;51.8;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);25.9;28.1;27.4;25.2;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);41.2;47.0;42.9;39.8;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);17.9;25.5;21.6;15.8;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);9.4;5.8;0.1;11.9;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);54.3;52.9;63.7;52.7;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);22.7;25.7;8.8;25.0;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);68.6;72.4;70.7;67.5;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;22.9;21.9;4.2;26.8;
    29 % of companies that had some computer application for managing client information (CRM tools);26.6;23.5;17.7;28.9;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;25.0;20.9;17.7;27.1;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;20.6;14.7;15.0;22.7;
Cantabria;
    1.1 % of companies that had computers;98.7;100.0;100.0;97.3;
    1.2 % of companies that had a Local Area Network (LAN);80.4;78.4;82.4;80.9;
    1.3 % of companies that had a 'wireless' Local Area Network;51.8;51.9;58.9;49.2;
    1.4 % of companies that had an Internet connection;96.4;96.0;97.8;96.2;
    1.5 % of companies that had Mobile telephones;94.2;95.2;97.8;92.3;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);32.4;25.5;10.5;44.9;
    1.7 % of companies that had electronic mail (e-mail);96.4;96.0;97.8;96.2;
    2.1 % of personnel that uses computers at least once a week;51.9;48.2;25.0;62.2;
    2.2 % of personnel that uses Internet-connected computers at least once a week;40.7;37.5;24.7;47.9;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);9.6;10.9;8.2;8.8;
    3 % of companies that used some type of open source software;71.0;74.7;79.3;65.5;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);35.7;39.0;41.5;31.4;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);69.1;69.4;79.3;65.1;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);55.6;51.9;66.7;54.0;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);21.1;16.5;32.0;20.1;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);17.7;23.0;17.2;14.3;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);32.8;30.5;41.1;31.4;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;18.3;13.1;20.7;21.0;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);17.4;17.5;17.2;17.3;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;13.8;11.7;13.1;15.4;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;9.4;12.6;11.9;6.3;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;11.3;12.5;9.4;11.2;
    4.6 % of companies that did not use open source software due to the following reasons: Other;1.8;0.7;4.1;1.7;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;56.2;55.4;65.1;53.5;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;12.6;12.3;7.3;14.6;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);44.0;44.1;0.0;51.9;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);96.7;98.3;100.0;95.2;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);27.8;20.7;18.6;42.6;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;20.0;23.3;17.4;18.7;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);11.4;9.3;7.3;14.4;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);98.4;98.1;100.0;98.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);96.8;97.1;92.7;98.0;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);95.1;94.1;92.7;96.6;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);14.3;10.7;16.3;16.0;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);5.9;4.5;7.3;6.4;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);59.4;64.2;68.2;53.1;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);49.3;51.9;55.3;45.5;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);57.7;60.1;67.0;52.6;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);21.7;27.4;16.8;19.7;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);1.6;1.9;0.0;2.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);54.3;66.1;60.4;44.2;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);33.9;22.0;34.7;41.6;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);7.3;5.9;4.9;9.1;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);2.9;4.1;0.0;3.2;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);98.1;97.9;95.5;99.1;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);88.0;90.3;88.5;86.3;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);48.8;46.9;51.7;49.1;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);44.4;42.9;48.2;43.9;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);46.4;42.5;55.8;45.4;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);92.8;90.9;100.0;91.3;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);38.6;49.0;32.7;33.8;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);28.5;39.4;16.0;25.9;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);36.8;44.2;31.5;33.8;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);86.1;88.0;73.8;89.4;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);75.0;77.3;73.8;74.0;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);87.3;83.1;81.5;92.3;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);52.5;48.4;54.0;54.7;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);24.5;13.8;28.0;30.6;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);3.1;7.1;1.6;0.8;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);73.6;80.3;54.7;76.1;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);87.0;87.4;70.8;90.9;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);51.9;45.0;84.2;48.3;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);19.8;13.6;30.9;21.2;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.1;6.6;2.2;1.0;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);59.5;70.2;39.9;59.7;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);89.4;89.5;83.5;90.8;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);41.8;43.8;63.5;35.0;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);9.5;3.7;17.7;12.0;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);4.4;4.5;3.0;4.7;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);66.2;70.0;46.3;71.0;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);91.7;93.2;79.1;93.7;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);34.9;30.3;66.0;30.3;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);7.1;2.6;4.7;10.6;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);3.6;3.5;2.6;4.0;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);56.0;63.7;40.6;56.6;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);86.3;86.1;76.1;89.1;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);30.6;23.8;59.3;28.0;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);4.6;1.0;5.4;7.1;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);5.2;7.1;2.9;4.4;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);12.9;9.0;17.6;13.8;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);3.6;3.3;1.0;4.7;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);1.5;0.2;1.0;2.4;
    14 % of companies with an Internet connection and a website (3);75.1;82.5;69.5;72.3;
    14.1 Services available on the website: Company introduction (4);93.6;97.4;89.5;92.3;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);50.8;50.5;31.3;57.8;
    14.3 Services available on the website: Access to product catalogues or price lists (4);55.0;59.5;21.1;63.6;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);2.3;2.5;0.0;2.9;
    14.5 Services available on the website: Carrying out online orders or reservations (4);11.8;11.5;0.0;16.3;
    14.6 Services available on the website: Online payments (4);8.8;5.2;10.5;10.8;
    14.7 Services available on the website: Online order tracking (4);8.0;9.9;0.0;9.4;
    14.8 Services available on the website: Website personalisation for regular users (4);5.2;2.0;6.1;7.2;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);13.6;13.6;17.8;12.0;
    15 % of companies that used a digital signature in any communication sent from their company (3);63.0;72.2;43.0;64.3;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);20.0;29.0;5.1;17.0;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.7;99.7;100.0;99.7;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);21.2;19.7;22.0;21.8;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);7.4;10.2;4.2;6.7;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);8.8;14.0;4.2;7.1;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);2.2;1.3;0.0;3.7;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);59.3;62.0;65.2;55.4;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);18.8;19.8;13.5;20.1;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);14.8;16.2;0.0;19.3;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);5.5;6.4;0.0;6.9;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);4.6;5.1;0.0;6.1;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);1.4;1.6;0.0;1.8;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);4.7;6.5;0.0;5.2;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);4.6;5.6;4.2;4.1;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);7.1;5.8;6.2;8.2;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);13.0;15.2;7.3;13.7;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);2.1;0.0;7.3;1.6;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);12.2;11.6;13.9;11.9;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);88.3;70.3;100.0;94.9;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);35.8;19.0;8.6;58.4;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);24.9;25.0;8.6;31.8;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);11.6;3.2;0.0;22.0;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);20.0;32.8;8.6;16.8;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);58.0;60.1;59.0;56.3;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);52.6;50.2;51.8;54.6;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);23.8;26.5;34.6;18.2;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);38.2;42.4;44.4;33.2;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);19.1;21.8;26.8;14.6;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);7.9;15.4;0.0;5.9;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);47.9;47.2;54.5;45.9;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);23.7;35.5;6.5;22.1;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);62.8;67.5;65.9;58.5;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;25.1;33.7;1.9;27.9;
    29 % of companies that had some computer application for managing client information (CRM tools);27.1;33.2;10.3;29.0;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;26.5;32.5;10.3;28.3;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;18.1;21.9;0.0;22.2;
Castilla y León;
    1.1 % of companies that had computers;98.0;96.6;98.6;98.7;
    1.2 % of companies that had a Local Area Network (LAN);80.7;83.1;70.1;82.6;
    1.3 % of companies that had a 'wireless' Local Area Network;51.3;52.9;35.6;55.6;
    1.4 % of companies that had an Internet connection;97.1;93.8;98.6;98.7;
    1.5 % of companies that had Mobile telephones;94.9;94.8;98.6;93.7;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);37.3;25.5;23.1;49.8;
    1.7 % of companies that had electronic mail (e-mail);97.1;93.8;98.6;98.7;
    2.1 % of personnel that uses computers at least once a week;46.0;42.6;32.7;51.5;
    2.2 % of personnel that uses Internet-connected computers at least once a week;38.7;33.2;30.3;44.7;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);9.6;10.3;9.3;9.2;
    3 % of companies that used some type of open source software;71.2;62.5;66.3;78.6;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);37.3;33.6;36.4;40.1;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);68.1;59.9;57.9;77.0;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);56.1;44.9;55.9;63.5;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);24.7;18.3;29.4;27.4;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);17.3;14.5;18.8;18.6;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);30.9;29.5;25.4;33.7;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;18.5;23.8;23.2;13.3;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);13.7;15.6;13.4;12.5;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;12.8;16.4;13.1;10.2;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;10.7;14.5;6.0;9.8;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.7;20.3;15.6;10.7;
    4.6 % of companies that did not use open source software due to the following reasons: Other;6.5;6.5;6.6;6.5;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;58.9;59.0;50.2;61.8;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;16.1;12.0;10.4;20.7;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);32.5;36.1;8.0;35.2;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);96.2;94.3;100.0;96.2;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);23.1;27.8;12.6;20.2;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;21.6;15.7;29.7;22.7;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);13.7;8.1;5.3;20.0;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.7;99.2;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.5;98.2;100.0;98.2;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);95.8;96.4;93.7;96.1;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);10.7;10.2;1.6;14.1;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);7.5;4.8;19.9;4.9;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);65.0;58.3;68.8;67.9;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);49.1;43.5;48.8;52.7;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);59.3;54.7;61.9;61.3;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);19.2;18.0;14.2;21.7;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.3;0.8;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);60.0;65.2;62.6;55.9;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);28.9;26.5;24.5;31.9;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);7.9;3.4;12.9;9.0;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);2.9;4.0;0.0;3.2;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);98.9;100.0;100.0;97.9;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);91.6;90.2;93.3;91.9;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);40.8;45.6;30.4;41.3;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);51.7;48.4;46.8;55.4;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);47.7;45.6;38.1;52.3;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);90.5;91.0;93.9;89.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);41.9;37.4;37.5;46.3;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);30.3;27.7;20.5;35.4;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);36.7;35.3;30.1;39.9;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);93.0;92.3;100.0;91.0;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);79.9;81.4;85.5;77.1;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);90.9;91.1;82.8;93.8;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);52.9;51.6;63.8;49.8;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);30.8;19.3;52.0;30.6;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);1.5;0.3;0.0;2.8;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);77.3;75.4;79.0;78.0;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);92.5;95.6;86.1;92.8;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);46.6;39.9;62.9;45.0;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);23.5;15.9;41.7;21.8;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);1.8;1.3;0.0;2.7;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);63.9;66.0;61.6;63.4;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);92.3;91.2;98.4;91.1;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);38.0;31.1;54.0;37.4;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);13.9;7.0;24.1;15.2;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);3.4;3.7;1.6;3.9;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);74.9;73.4;74.8;75.8;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);95.1;94.9;99.9;93.7;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);22.6;17.3;22.0;25.9;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);8.4;3.2;10.2;11.0;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);3.2;3.4;0.2;4.1;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);58.1;59.3;63.5;55.5;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);92.3;93.4;97.6;89.5;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);14.9;15.9;3.2;18.8;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);5.0;1.3;9.7;5.7;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);4.9;4.2;2.4;6.3;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);16.8;8.7;34.6;15.9;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);3.1;3.4;1.9;3.3;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.6;0.4;0.0;0.8;
    14 % of companies with an Internet connection and a website (3);71.0;69.5;69.4;72.4;
    14.1 Services available on the website: Company introduction (4);92.8;93.8;98.0;90.5;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);58.5;46.9;56.8;66.1;
    14.3 Services available on the website: Access to product catalogues or price lists (4);53.4;51.5;32.8;61.1;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);4.1;4.3;1.7;4.8;
    14.5 Services available on the website: Carrying out online orders or reservations (4);14.3;9.3;0.0;22.0;
    14.6 Services available on the website: Online payments (4);7.0;7.0;0.0;9.3;
    14.7 Services available on the website: Online order tracking (4);7.8;8.0;1.1;9.9;
    14.8 Services available on the website: Website personalisation for regular users (4);4.3;2.9;0.0;6.6;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);17.8;17.4;13.3;19.5;
    15 % of companies that used a digital signature in any communication sent from their company (3);72.4;73.0;74.0;71.6;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);20.4;21.1;25.8;18.1;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);98.2;98.2;98.1;98.3;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);24.1;16.4;9.4;34.0;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);9.8;6.0;1.2;15.2;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);10.7;9.8;5.4;13.2;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);4.1;3.2;6.3;3.9;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);58.1;59.2;68.3;53.9;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);16.8;12.5;3.5;24.1;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);17.4;11.3;7.9;24.5;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);5.5;3.4;1.2;8.2;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);7.2;4.3;6.1;9.4;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);3.7;1.8;0.0;6.1;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);5.5;5.4;0.0;7.4;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);7.4;6.9;0.0;10.2;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);11.9;5.4;7.9;17.4;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);12.9;10.1;6.4;16.8;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.2;0.6;0.0;0.1;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);14.7;7.0;21.6;17.2;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);90.3;89.0;92.4;89.8;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);43.2;52.6;27.9;47.3;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);47.6;41.1;52.0;47.5;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);12.7;29.3;0.0;13.9;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);20.7;13.4;30.3;18.6;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);59.7;60.0;55.6;60.9;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);57.4;59.5;47.5;59.0;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);28.0;31.8;13.7;29.9;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);32.9;35.2;24.2;34.0;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);15.4;19.8;10.1;14.0;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);7.6;12.5;9.8;3.7;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);49.5;42.8;61.8;49.8;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);28.6;25.3;37.2;28.0;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);62.1;61.7;58.1;63.7;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;24.2;27.9;16.3;24.5;
    29 % of companies that had some computer application for managing client information (CRM tools);27.8;21.9;19.2;34.5;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;26.1;19.7;19.2;32.6;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;22.0;16.1;14.0;28.7;
Castilla-La Mancha;
    1.1 % of companies that had computers;99.5;100.0;100.0;98.8;
    1.2 % of companies that had a Local Area Network (LAN);81.5;82.9;87.3;77.9;
    1.3 % of companies that had a 'wireless' Local Area Network;55.6;54.0;60.3;54.8;
    1.4 % of companies that had an Internet connection;95.5;97.3;92.5;95.4;
    1.5 % of companies that had Mobile telephones;93.4;95.3;98.3;89.7;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);32.0;23.5;3.1;51.0;
    1.7 % of companies that had electronic mail (e-mail);95.1;97.3;91.4;94.9;
    2.1 % of personnel that uses computers at least once a week;45.9;39.5;34.0;56.8;
    2.2 % of personnel that uses Internet-connected computers at least once a week;38.6;32.5;30.6;47.7;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);10.2;8.2;11.2;11.9;
    3 % of companies that used some type of open source software;69.6;67.5;71.3;70.4;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);42.5;41.3;46.2;42.0;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);67.1;65.0;71.2;67.0;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);53.8;51.3;51.7;56.7;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);22.2;20.5;25.7;22.0;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);14.2;12.1;14.8;15.6;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);27.0;23.5;15.8;34.6;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;21.3;24.4;24.0;17.8;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);20.1;17.9;24.7;20.0;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;14.2;13.8;17.0;13.2;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;13.0;11.8;19.4;11.2;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.1;13.8;12.8;15.0;
    4.6 % of companies that did not use open source software due to the following reasons: Other;1.3;1.8;1.3;0.9;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;57.2;55.7;49.0;61.8;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;20.2;19.4;13.9;23.5;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);41.0;45.9;11.9;45.2;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);95.6;91.7;99.7;97.1;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);29.5;23.5;22.1;39.5;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;23.6;15.0;30.0;27.8;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);10.0;9.9;12.1;9.2;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);98.7;98.9;100.0;98.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.3;98.5;98.4;98.0;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);96.1;94.7;96.9;96.9;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);16.3;13.8;27.2;13.9;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);6.4;7.1;2.8;7.4;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);66.9;64.4;68.7;68.1;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);52.1;47.9;53.3;54.9;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);61.4;60.6;57.7;63.7;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);25.5;28.1;15.0;27.7;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);1.3;1.1;0.0;2.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);60.5;63.9;60.6;57.7;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);25.9;24.5;28.9;25.7;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);7.2;6.3;7.7;7.7;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);5.1;4.2;2.8;6.8;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);95.6;94.7;98.8;95.1;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);92.9;91.9;88.8;95.4;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);43.9;38.0;37.7;51.3;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);53.4;51.6;53.5;54.8;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);54.6;51.7;66.2;52.2;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);88.7;94.2;82.0;87.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);41.0;42.9;35.7;41.8;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);30.9;31.6;29.0;31.0;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);38.2;37.6;35.1;40.0;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);89.9;91.6;87.5;89.6;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);78.4;82.9;84.7;72.3;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);95.6;98.4;87.1;97.1;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);48.7;45.7;54.7;48.6;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);26.1;17.5;45.4;24.8;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);3.9;0.7;10.0;3.8;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);72.8;77.6;77.5;66.9;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);89.9;94.9;74.7;92.4;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);44.8;42.9;45.1;46.5;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);18.1;12.1;37.0;14.7;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);4.5;2.0;13.6;2.6;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);67.9;71.6;69.5;64.3;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);90.6;94.6;71.9;95.3;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);34.6;35.6;34.7;33.6;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);12.3;7.9;30.3;8.2;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);8.1;3.8;25.2;4.5;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);73.8;73.9;77.4;72.2;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);94.0;95.0;86.7;96.5;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);27.7;32.2;27.3;24.2;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);10.5;8.0;22.5;7.1;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);4.8;2.1;13.5;3.2;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);61.0;58.8;63.7;61.7;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);94.1;97.6;82.8;96.2;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);22.0;24.5;18.6;21.6;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);4.6;1.6;13.2;3.3;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);6.4;2.9;16.4;4.9;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);15.1;11.5;22.2;15.0;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);5.3;4.9;10.8;3.3;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.7;0.5;0.1;1.1;
    14 % of companies with an Internet connection and a website (3);69.5;76.7;65.1;65.4;
    14.1 Services available on the website: Company introduction (4);93.7;92.4;97.7;93.3;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);66.5;55.2;67.5;76.8;
    14.3 Services available on the website: Access to product catalogues or price lists (4);62.3;65.4;36.9;69.8;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);10.3;12.0;2.6;11.7;
    14.5 Services available on the website: Carrying out online orders or reservations (4);18.3;13.5;2.6;29.4;
    14.6 Services available on the website: Online payments (4);6.0;4.8;2.6;8.5;
    14.7 Services available on the website: Online order tracking (4);13.3;8.6;2.6;22.2;
    14.8 Services available on the website: Website personalisation for regular users (4);8.1;8.0;2.7;10.5;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);15.8;14.2;20.3;15.4;
    15 % of companies that used a digital signature in any communication sent from their company (3);71.2;76.1;76.0;65.2;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);19.8;15.9;22.5;22.2;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.3;99.8;100.0;98.5;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);25.3;18.8;28.9;29.1;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);10.8;9.2;9.4;12.6;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);11.2;10.2;10.3;12.4;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);6.0;9.0;7.0;3.2;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);47.7;49.0;51.6;45.0;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);20.7;18.4;23.4;21.4;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);18.0;13.4;28.1;17.7;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);8.9;7.4;11.6;8.9;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);6.3;2.9;14.3;5.7;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);3.2;2.4;0.2;5.1;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);7.1;5.2;8.8;8.0;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);7.3;5.8;1.3;11.1;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);11.3;7.0;9.1;15.6;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);13.6;12.5;21.1;11.4;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.9;2.4;0.1;2.1;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);16.8;15.6;23.2;15.0;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);92.4;86.4;91.8;97.8;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);44.2;46.6;31.6;50.2;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);46.0;46.4;34.0;53.2;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);8.7;7.7;3.6;12.7;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);15.9;15.5;11.7;18.9;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);60.7;64.5;58.7;58.5;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);60.6;65.4;52.1;60.0;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);34.8;44.2;28.1;29.7;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);41.1;45.4;31.6;41.2;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);23.2;16.6;7.7;34.3;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);6.2;8.7;2.7;5.7;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);47.5;49.9;48.4;45.1;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);29.3;28.6;30.0;29.6;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);58.7;60.7;54.5;58.9;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;25.1;27.9;12.4;28.4;
    29 % of companies that had some computer application for managing client information (CRM tools);24.0;23.5;12.8;29.1;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;21.8;21.6;6.4;28.6;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;20.1;20.4;8.3;24.8;
Cataluña;
    1.1 % of companies that had computers;99.3;99.9;99.1;99.0;
    1.2 % of companies that had a Local Area Network (LAN);87.7;88.9;82.5;88.1;
    1.3 % of companies that had a 'wireless' Local Area Network;56.6;59.4;38.9;58.7;
    1.4 % of companies that had an Internet connection;98.3;99.1;98.0;97.9;
    1.5 % of companies that had Mobile telephones;95.0;95.1;99.3;94.0;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);35.6;27.6;26.5;41.4;
    1.7 % of companies that had electronic mail (e-mail);97.9;99.1;98.0;97.3;
    2.1 % of personnel that uses computers at least once a week;58.3;52.7;45.0;63.4;
    2.2 % of personnel that uses Internet-connected computers at least once a week;49.9;41.3;42.9;56.2;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);17.1;15.2;21.3;17.8;
    3 % of companies that used some type of open source software;69.0;67.2;74.9;68.7;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);29.5;28.0;28.2;30.4;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);67.2;64.8;74.9;66.9;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);47.2;45.7;48.4;47.8;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);24.1;20.3;15.8;27.8;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);23.6;27.3;10.9;24.3;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);27.3;25.0;17.8;30.3;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;16.0;15.6;19.9;15.4;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);16.5;17.5;3.6;18.6;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;14.2;14.6;13.3;14.2;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;11.3;11.7;8.6;11.7;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.6;16.0;8.2;15.2;
    4.6 % of companies that did not use open source software due to the following reasons: Other;6.2;7.4;1.6;6.5;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;70.3;72.8;54.7;72.2;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;22.1;22.4;14.3;23.5;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);53.4;55.0;17.6;57.1;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);94.4;93.8;100.0;94.1;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);27.3;25.1;47.3;27.4;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;30.2;24.1;19.7;35.5;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);9.1;7.1;0.2;12.0;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.9;99.8;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.8;99.4;95.1;99.3;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);91.6;89.9;94.3;92.0;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);27.4;22.9;13.1;32.6;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);8.1;13.4;4.9;6.0;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);79.1;77.6;86.0;78.5;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);59.1;57.0;56.2;60.8;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);73.0;72.8;69.1;73.8;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);26.8;24.3;25.5;28.3;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.1;0.2;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);55.6;65.5;43.9;52.9;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);26.8;19.2;46.2;26.7;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);10.0;9.1;7.7;11.0;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);7.5;6.0;2.1;9.4;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.1;97.5;95.1;97.3;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);89.7;90.7;92.6;88.6;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);41.3;41.4;25.8;44.5;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);50.9;53.0;21.5;55.7;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);51.3;49.9;38.2;54.6;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);91.9;94.3;87.0;91.6;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);57.8;58.6;56.8;57.5;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);45.7;45.6;40.6;46.7;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);52.9;54.0;49.2;53.1;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);91.4;92.5;89.0;91.2;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);78.1;79.3;74.8;78.2;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);90.9;93.1;97.9;88.4;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);55.8;55.4;52.5;56.6;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);38.4;31.2;39.3;42.0;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);3.7;2.6;0.8;4.9;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);75.2;77.4;68.9;75.3;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);89.3;93.0;87.7;87.6;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);49.7;50.7;47.4;49.6;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);32.2;20.4;40.2;36.9;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);2.7;2.2;0.1;3.4;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);67.1;72.6;62.8;65.1;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);89.0;89.2;87.9;89.2;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);45.0;48.8;35.1;44.7;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);22.7;14.1;26.2;27.0;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);4.9;5.1;1.4;5.4;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);75.5;79.2;62.4;76.2;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);96.0;94.5;99.9;96.2;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);31.3;33.9;21.6;31.5;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);17.8;12.6;5.6;22.6;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);3.1;3.6;0.9;3.2;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);52.8;54.2;50.7;52.5;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);92.4;90.9;99.9;91.7;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);23.2;26.2;13.5;23.6;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);8.4;9.8;5.6;8.2;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);7.0;8.0;0.1;7.8;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);18.2;12.4;28.2;19.2;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);4.9;2.6;5.4;6.0;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.7;0.5;0.1;1.0;
    14 % of companies with an Internet connection and a website (3);75.2;77.8;55.4;77.9;
    14.1 Services available on the website: Company introduction (4);93.8;94.4;90.1;94.0;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);63.4;57.9;50.7;68.1;
    14.3 Services available on the website: Access to product catalogues or price lists (4);56.6;56.5;16.9;62.4;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);4.8;5.4;0.1;5.2;
    14.5 Services available on the website: Carrying out online orders or reservations (4);15.1;6.6;0.2;21.7;
    14.6 Services available on the website: Online payments (4);10.0;5.3;1.9;13.5;
    14.7 Services available on the website: Online order tracking (4);10.2;5.4;3.9;13.5;
    14.8 Services available on the website: Website personalisation for regular users (4);7.1;6.4;5.7;7.6;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);21.0;16.0;12.8;24.7;
    15 % of companies that used a digital signature in any communication sent from their company (3);74.1;74.5;77.3;73.3;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);23.2;23.8;7.1;26.4;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);98.9;99.7;100.0;98.2;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);31.8;25.6;21.8;37.0;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);16.2;12.1;6.2;20.3;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);18.0;16.5;9.8;20.4;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);5.9;3.7;5.2;7.2;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);48.2;51.6;59.5;44.1;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);25.5;20.7;13.1;30.4;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);19.6;13.7;7.2;25.2;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);10.1;6.8;0.3;13.9;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);9.8;5.2;11.0;12.0;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);7.0;5.0;0.1;9.4;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);11.7;8.2;12.5;13.3;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);10.6;8.8;5.0;12.7;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);12.6;6.6;9.9;16.2;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);19.0;19.3;12.8;20.2;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.1;1.7;0.0;0.9;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);24.1;20.9;21.3;26.3;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);83.9;82.4;88.8;83.8;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);54.9;46.0;27.6;63.0;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);49.7;39.5;43.8;54.8;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);18.7;14.9;4.0;22.7;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);20.4;24.2;15.0;19.8;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);61.3;61.3;75.3;58.2;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);50.0;53.0;48.1;48.8;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);35.8;32.6;44.0;35.9;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);40.0;40.1;35.4;40.9;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);22.0;20.9;29.9;20.8;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);7.4;7.0;2.4;8.6;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);61.8;56.2;77.1;61.5;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);25.3;33.1;23.4;21.7;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);75.7;74.7;88.4;73.7;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;39.4;45.7;25.4;39.0;
    29 % of companies that had some computer application for managing client information (CRM tools);34.2;33.2;12.8;39.1;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;32.3;30.7;12.2;37.1;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;27.3;27.8;5.8;31.5;
Comunitat Valenciana;
    1.1 % of companies that had computers;99.2;98.5;98.9;99.7;
    1.2 % of companies that had a Local Area Network (LAN);85.0;84.9;72.9;87.9;
    1.3 % of companies that had a 'wireless' Local Area Network;52.5;49.3;40.2;57.4;
    1.4 % of companies that had an Internet connection;98.7;97.5;98.9;99.5;
    1.5 % of companies that had Mobile telephones;96.9;97.2;100.0;96.0;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);34.9;22.3;23.5;45.7;
    1.7 % of companies that had electronic mail (e-mail);98.6;97.5;98.9;99.3;
    2.1 % of personnel that uses computers at least once a week;53.9;40.9;36.5;62.4;
    2.2 % of personnel that uses Internet-connected computers at least once a week;46.1;31.1;34.6;55.0;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);10.3;8.6;15.9;10.5;
    3 % of companies that used some type of open source software;73.8;69.4;66.2;78.5;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);32.5;32.7;16.9;35.9;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);71.6;67.4;66.2;75.6;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);53.7;54.6;33.3;58.0;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);24.0;18.5;12.9;30.1;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);18.3;16.6;11.2;21.1;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);31.1;30.8;27.6;32.0;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;14.2;17.1;21.3;10.5;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);15.1;16.2;22.9;12.5;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;11.3;12.9;12.4;10.1;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;8.9;10.8;4.9;8.7;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;12.2;14.1;11.4;11.1;
    4.6 % of companies that did not use open source software due to the following reasons: Other;3.3;5.3;0.3;2.6;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;65.0;61.8;64.9;67.0;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;18.2;17.4;15.1;19.3;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);43.7;54.2;11.1;43.5;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);91.0;85.3;97.6;93.0;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);15.4;19.6;15.0;13.8;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;24.7;17.1;30.2;28.4;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);9.9;11.0;13.5;8.3;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.7;99.2;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);97.8;95.8;95.2;99.7;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);92.8;90.7;80.4;97.1;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);15.9;13.2;25.1;15.5;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);6.8;8.1;6.5;6.0;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);75.7;71.6;80.0;77.2;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);51.1;47.5;48.4;54.0;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);71.0;67.3;79.5;71.4;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);22.0;21.0;19.2;23.2;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.3;0.8;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);62.2;69.6;53.4;59.5;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);28.4;23.5;34.5;30.0;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);5.7;3.2;7.8;6.7;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);3.5;2.8;4.3;3.7;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);94.8;94.5;94.2;95.1;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);92.3;95.9;94.1;89.6;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);40.4;32.1;47.5;44.0;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);51.4;48.1;54.7;52.7;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);53.2;50.6;47.0;56.3;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);90.4;86.3;95.2;91.8;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);53.1;43.2;64.4;56.8;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);34.5;33.2;34.1;35.4;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);49.1;40.1;63.3;51.6;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);90.3;85.7;94.8;92.2;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);77.3;72.9;79.9;79.5;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);92.2;93.4;85.3;93.2;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);44.9;34.3;50.9;49.7;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);28.4;14.8;45.8;32.2;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.4;4.8;0.1;1.5;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);72.2;68.4;80.3;72.8;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);88.8;90.3;80.8;89.9;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);48.2;40.4;55.3;51.1;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);26.2;13.1;44.7;29.3;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.8;5.4;6.2;2.2;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);62.2;65.4;57.3;61.3;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);89.3;87.4;84.5;91.7;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);34.4;30.9;46.3;34.1;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);12.8;6.9;25.8;13.9;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);5.3;7.2;8.6;3.4;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);70.0;68.6;59.3;73.5;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);93.8;89.0;91.8;97.0;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);22.2;19.4;26.1;23.1;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);7.8;4.5;16.2;8.2;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);4.9;8.4;8.3;2.2;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);46.8;52.5;38.5;45.1;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);87.7;79.7;87.2;93.7;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);20.6;19.0;20.3;21.9;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);5.6;2.5;6.4;7.8;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);12.2;19.7;12.6;6.5;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);13.6;8.9;26.8;13.5;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);2.4;1.4;0.1;3.5;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.6;0.5;0.0;0.9;
    14 % of companies with an Internet connection and a website (3);71.7;73.5;67.4;71.5;
    14.1 Services available on the website: Company introduction (4);93.1;94.1;84.8;94.2;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);61.0;62.0;58.0;61.0;
    14.3 Services available on the website: Access to product catalogues or price lists (4);59.5;70.4;36.7;57.4;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);6.2;2.7;0.3;9.9;
    14.5 Services available on the website: Carrying out online orders or reservations (4);15.0;9.0;0.4;22.2;
    14.6 Services available on the website: Online payments (4);6.6;5.2;0.4;8.9;
    14.7 Services available on the website: Online order tracking (4);10.5;5.2;2.8;15.6;
    14.8 Services available on the website: Website personalisation for regular users (4);8.3;6.6;10.0;9.0;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);17.3;8.9;13.1;23.7;
    15 % of companies that used a digital signature in any communication sent from their company (3);70.9;67.4;63.8;74.8;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);15.1;18.9;1.8;15.5;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);97.4;95.8;100.0;97.9;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);25.6;19.1;21.6;30.7;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);12.5;11.0;3.2;15.7;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);11.9;10.6;3.3;14.8;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);3.0;1.8;1.2;4.1;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);53.1;57.5;61.1;48.5;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);21.4;14.9;21.8;25.4;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);17.5;11.9;11.0;22.6;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);10.8;6.1;11.3;13.7;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);5.9;6.0;1.3;6.9;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);3.6;3.3;1.6;4.2;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);7.6;3.9;1.9;11.3;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);6.2;4.3;3.5;8.1;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);9.8;5.6;4.1;13.8;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);15.5;13.1;17.9;16.4;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);2.0;1.6;0.5;2.5;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);17.3;16.8;11.6;19.0;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);88.2;84.8;96.3;89.0;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);49.1;45.0;68.2;48.6;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);43.3;39.3;10.8;50.2;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);15.0;9.8;0.0;20.0;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);15.3;11.6;6.5;18.6;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);64.3;72.5;56.4;61.0;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);55.2;55.8;56.6;54.5;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);31.1;31.8;28.5;31.4;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);37.2;39.6;24.5;38.9;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);19.5;23.9;6.3;19.9;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);5.8;4.7;1.3;7.6;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);52.1;43.0;47.1;59.3;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);26.4;29.0;17.3;26.8;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);76.4;73.0;76.3;78.7;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;33.1;32.9;30.0;33.9;
    29 % of companies that had some computer application for managing client information (CRM tools);30.1;23.4;26.7;35.3;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;26.8;22.1;25.7;30.0;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;24.0;16.9;20.6;29.5;
Extremadura;
    1.1 % of companies that had computers;96.3;100.0;95.8;94.8;
    1.2 % of companies that had a Local Area Network (LAN);74.8;88.3;55.4;76.9;
    1.3 % of companies that had a 'wireless' Local Area Network;45.1;57.9;41.5;40.6;
    1.4 % of companies that had an Internet connection;96.2;100.0;95.2;94.8;
    1.5 % of companies that had Mobile telephones;95.2;96.9;95.8;94.1;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);35.0;29.3;22.8;43.0;
    1.7 % of companies that had electronic mail (e-mail);96.2;100.0;95.2;94.8;
    2.1 % of personnel that uses computers at least once a week;40.5;37.8;25.2;46.5;
    2.2 % of personnel that uses Internet-connected computers at least once a week;35.5;30.6;23.5;41.6;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);9.4;7.9;9.9;10.1;
    3 % of companies that used some type of open source software;70.1;75.0;74.6;65.9;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);18.1;23.3;10.4;19.1;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);68.4;74.2;74.6;63.0;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);52.7;48.9;48.0;56.5;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);14.5;14.9;2.4;19.5;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);12.0;4.9;5.5;18.1;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);21.3;22.1;17.8;22.4;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;18.1;14.8;17.0;20.1;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);16.5;16.6;18.2;15.7;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;12.5;14.8;8.5;13.1;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;10.5;13.0;4.2;12.0;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.1;18.4;8.5;14.6;
    4.6 % of companies that did not use open source software due to the following reasons: Other;2.3;2.8;0.0;3.1;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;57.9;69.2;40.4;60.3;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;14.7;9.1;17.4;16.1;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);33.6;36.1;2.6;47.5;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);91.5;97.7;97.4;87.2;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);25.4;20.1;28.6;27.4;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;19.7;15.3;14.9;23.8;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);23.5;22.3;20.5;25.5;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);97.7;96.1;100.0;97.4;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);97.6;96.1;100.0;97.3;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);95.4;91.5;99.5;95.5;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);9.3;11.9;0.5;11.8;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);4.9;7.4;0.5;5.6;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);65.6;61.3;56.6;71.7;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);45.8;42.0;45.1;47.9;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);63.8;59.4;56.6;69.1;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);25.1;22.8;23.9;26.7;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);2.3;3.9;0.0;2.6;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);55.1;59.8;67.6;47.4;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);31.3;28.4;18.2;38.4;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);7.8;3.0;13.4;7.8;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);3.5;4.9;0.9;3.9;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);96.6;96.2;97.9;96.2;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);84.5;95.6;53.4;92.6;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);40.2;34.5;28.3;48.1;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);46.3;57.4;28.6;48.5;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);49.6;48.4;43.8;52.6;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);95.3;95.1;99.0;93.7;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);37.4;43.0;43.4;32.3;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);25.5;35.7;24.0;21.4;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);31.3;34.8;30.1;30.2;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);82.8;83.3;68.8;88.6;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);64.3;71.3;46.9;68.3;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);89.5;91.9;59.9;97.1;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);48.2;46.4;35.7;52.8;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);28.2;18.3;36.1;31.0;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);3.7;4.2;10.5;1.3;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);61.5;66.9;48.9;64.4;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);89.1;89.0;90.9;88.5;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);50.6;46.2;56.6;50.9;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);23.1;7.8;19.2;32.2;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);5.5;5.5;9.1;4.3;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);51.6;58.9;33.0;56.0;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);91.6;91.2;86.5;93.1;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);37.5;38.3;34.5;37.8;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);6.3;2.5;6.8;8.1;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);6.7;6.2;13.5;5.1;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);64.9;65.9;57.9;67.5;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);96.5;92.1;99.6;97.5;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);22.5;32.2;2.6;25.2;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);3.5;2.2;2.2;4.6;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);2.7;6.5;0.0;1.8;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);47.7;39.2;48.2;51.6;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);97.2;95.2;100.0;96.8;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);23.7;27.8;3.2;30.5;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);4.5;6.0;2.7;4.6;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);2.6;4.8;0.0;2.8;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);23.9;14.8;42.2;20.4;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);8.0;0.0;6.0;12.8;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.0;0.0;0.0;0.0;
    14 % of companies with an Internet connection and a website (3);64.0;78.7;37.5;68.3;
    14.1 Services available on the website: Company introduction (4);92.4;91.3;100.0;91.2;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);58.6;51.3;51.2;64.5;
    14.3 Services available on the website: Access to product catalogues or price lists (4);50.2;66.2;14.9;49.5;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);5.2;6.6;1.3;5.3;
    14.5 Services available on the website: Carrying out online orders or reservations (4);15.8;15.0;0.0;19.9;
    14.6 Services available on the website: Online payments (4);6.5;7.9;0.0;7.3;
    14.7 Services available on the website: Online order tracking (4);15.8;9.2;0.0;23.3;
    14.8 Services available on the website: Website personalisation for regular users (4);5.3;2.0;1.3;8.2;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);16.9;9.0;1.7;25.0;
    15 % of companies that used a digital signature in any communication sent from their company (3);59.7;62.9;54.8;60.2;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);24.1;19.3;24.8;26.3;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);98.5;100.0;100.0;97.1;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);36.0;33.2;36.4;37.2;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);8.0;8.6;0.0;11.1;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);10.6;10.2;17.5;7.9;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);2.3;1.2;0.0;3.8;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);46.9;48.9;45.5;46.5;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);25.1;18.5;23.1;29.2;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);18.7;17.7;0.0;27.3;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);15.2;14.8;15.4;15.4;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);10.6;5.0;2.1;17.0;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);1.4;1.0;0.0;2.2;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);11.9;4.3;6.5;18.0;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);9.7;3.7;4.5;15.0;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);15.8;11.7;8.6;21.0;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);15.5;19.0;14.5;14.2;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.6;0.5;0.0;0.8;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);17.3;10.1;32.2;14.4;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);92.2;100.0;100.0;82.0;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);48.0;60.2;43.1;48.5;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);38.7;60.2;41.6;28.5;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);11.7;10.6;0.0;23.5;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);3.5;0.0;1.5;6.7;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);56.4;44.6;82.8;53.4;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);58.1;60.0;69.5;53.2;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);22.5;18.2;22.7;24.7;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);33.7;24.8;35.1;37.8;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);22.9;19.0;7.3;30.3;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);4.6;13.7;0.0;2.3;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);43.8;56.8;22.5;46.9;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);22.5;31.2;14.5;21.9;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);54.9;60.0;30.1;63.3;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;20.9;18.6;13.2;25.2;
    29 % of companies that had some computer application for managing client information (CRM tools);22.1;23.5;13.6;25.1;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;21.2;22.4;13.6;24.0;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;17.2;13.7;13.6;20.5;
Galicia;
    1.1 % of companies that had computers;98.5;97.8;99.1;98.7;
    1.2 % of companies that had a Local Area Network (LAN);82.8;77.9;92.7;82.3;
    1.3 % of companies that had a 'wireless' Local Area Network;52.1;51.0;52.5;52.5;
    1.4 % of companies that had an Internet connection;98.2;97.3;99.1;98.4;
    1.5 % of companies that had Mobile telephones;95.1;94.8;93.6;95.8;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);37.2;27.6;27.1;46.7;
    1.7 % of companies that had electronic mail (e-mail);98.1;97.3;99.1;98.2;
    2.1 % of personnel that uses computers at least once a week;53.8;43.5;35.6;64.6;
    2.2 % of personnel that uses Internet-connected computers at least once a week;45.7;31.4;33.7;57.9;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);10.5;9.3;12.1;11.1;
    3 % of companies that used some type of open source software;74.4;69.7;83.8;74.0;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);34.6;34.4;23.2;38.7;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);71.4;67.5;79.5;70.9;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);54.3;47.8;62.7;55.4;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);24.0;22.7;16.5;27.4;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);19.7;21.4;14.5;20.6;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);27.3;22.6;20.7;32.6;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;12.1;15.1;5.2;12.6;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);13.6;15.9;11.5;12.9;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;8.5;9.9;6.5;8.3;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;7.8;8.7;7.6;7.3;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;10.6;12.3;6.2;11.1;
    4.6 % of companies that did not use open source software due to the following reasons: Other;4.2;5.1;0.9;4.9;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;60.1;59.3;48.2;64.7;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;14.9;13.4;13.0;16.4;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);48.0;41.7;58.8;48.3;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);92.5;93.4;91.3;92.4;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);24.2;17.5;28.0;34.1;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;20.8;18.5;23.4;21.3;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);8.3;11.2;2.3;8.7;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.3;97.9;100.0;99.9;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.0;94.9;100.0;99.1;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);90.6;90.5;89.5;91.0;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);19.7;17.5;15.1;22.7;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);8.0;8.3;8.7;7.6;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);64.8;62.1;71.2;64.3;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);43.1;43.0;45.1;42.5;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);59.8;57.8;66.0;58.9;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);19.8;15.9;24.6;20.5;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.7;2.1;0.0;0.1;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);56.4;65.4;56.6;50.9;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);29.6;22.8;31.8;32.9;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);8.7;8.3;5.3;10.1;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);4.6;1.4;6.3;5.9;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);96.8;97.2;100.0;95.4;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);89.1;91.0;91.1;87.2;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);46.0;43.1;47.9;47.2;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);47.6;42.6;41.1;52.8;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);49.1;51.9;48.5;47.6;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);90.4;88.9;99.6;88.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);39.0;42.8;30.1;39.7;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);29.2;31.6;26.1;28.8;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);35.8;39.1;27.0;36.8;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);88.4;86.9;94.4;87.2;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);75.0;73.4;77.4;75.2;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);93.4;94.2;94.0;92.8;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);57.6;64.1;59.7;53.0;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);30.2;23.1;31.3;34.0;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.6;1.1;6.0;2.3;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);71.4;73.0;83.2;66.2;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);87.5;83.0;87.8;90.4;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);57.3;58.5;57.7;56.3;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);22.3;15.7;29.7;23.5;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);2.7;2.2;5.5;1.8;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);61.3;62.3;62.0;60.4;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);86.3;84.3;90.2;86.1;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);47.4;49.6;57.8;42.2;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);13.6;9.3;17.6;14.8;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);6.3;5.2;7.6;6.4;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);67.3;65.5;64.0;69.6;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);94.0;96.3;91.2;93.6;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);31.2;30.2;29.0;32.5;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);9.2;9.0;10.3;9.0;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);4.1;3.4;7.3;3.4;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);48.3;45.9;56.0;47.0;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);89.8;89.2;91.7;89.3;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);25.5;20.9;26.4;27.7;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);7.7;6.9;11.0;6.9;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);7.6;6.0;8.3;8.4;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);19.8;12.1;44.8;15.7;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);4.5;2.6;6.8;4.9;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.7;0.5;0.6;0.8;
    14 % of companies with an Internet connection and a website (3);64.4;73.6;50.1;63.9;
    14.1 Services available on the website: Company introduction (4);90.5;92.6;77.5;92.6;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);62.9;61.4;39.6;70.3;
    14.3 Services available on the website: Access to product catalogues or price lists (4);57.2;60.5;34.5;61.2;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);6.7;5.7;0.0;9.3;
    14.5 Services available on the website: Carrying out online orders or reservations (4);11.8;5.8;0.0;19.2;
    14.6 Services available on the website: Online payments (4);9.3;4.2;0.2;15.4;
    14.7 Services available on the website: Online order tracking (4);9.7;7.6;0.0;13.8;
    14.8 Services available on the website: Website personalisation for regular users (4);6.9;1.7;8.5;10.1;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);20.8;18.5;16.9;23.5;
    15 % of companies that used a digital signature in any communication sent from their company (3);72.4;73.0;81.9;68.8;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);18.5;23.9;13.8;17.0;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);97.3;95.2;97.7;98.6;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);25.6;22.1;13.2;32.2;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);10.5;6.5;4.7;14.9;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);11.6;12.6;8.0;12.2;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);3.6;2.8;2.8;4.3;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);52.8;54.0;57.8;50.3;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);20.2;18.7;11.0;24.4;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);14.7;11.7;0.7;21.4;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);8.3;6.2;0.3;12.4;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);5.9;4.0;1.4;8.6;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);3.0;0.8;0.1;5.3;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);8.8;7.2;3.0;11.8;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);7.2;6.1;5.9;8.4;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);8.3;5.4;1.8;12.4;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);16.5;16.1;13.4;17.7;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.8;0.7;0.0;1.2;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);16.3;18.2;10.0;17.4;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);86.8;87.5;99.2;83.8;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);43.3;36.6;37.4;48.7;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);42.3;34.0;63.4;43.4;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);16.7;6.0;33.4;20.2;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);24.1;17.4;30.8;27.1;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);59.2;59.0;66.4;56.7;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);55.3;60.1;50.1;54.4;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);35.5;30.4;43.5;35.5;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);39.7;37.1;43.0;40.1;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);19.9;17.0;21.8;20.8;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);7.8;11.0;5.2;6.8;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);51.6;54.9;43.9;52.2;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);26.6;30.9;27.0;23.8;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);68.0;68.1;68.8;67.7;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;31.0;37.5;22.6;29.8;
    29 % of companies that had some computer application for managing client information (CRM tools);26.6;26.2;15.3;30.9;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;25.4;24.2;15.3;29.7;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;20.1;21.5;8.0;23.5;
Madrid, Comunidad de;
    1.1 % of companies that had computers;99.4;99.2;99.7;99.5;
    1.2 % of companies that had a Local Area Network (LAN);88.5;90.8;86.1;88.4;
    1.3 % of companies that had a 'wireless' Local Area Network;64.4;54.7;66.9;66.5;
    1.4 % of companies that had an Internet connection;98.1;98.8;96.9;98.3;
    1.5 % of companies that had Mobile telephones;95.1;92.5;95.5;95.7;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);32.8;19.6;29.8;37.1;
    1.7 % of companies that had electronic mail (e-mail);98.0;98.8;96.5;98.1;
    2.1 % of personnel that uses computers at least once a week;66.6;59.6;43.7;70.1;
    2.2 % of personnel that uses Internet-connected computers at least once a week;55.8;45.6;40.1;59.2;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);22.4;19.0;20.1;23.3;
    3 % of companies that used some type of open source software;68.5;65.9;64.3;70.2;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);33.4;35.2;28.8;33.9;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);65.4;63.4;59.6;67.2;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);46.8;49.8;50.4;45.2;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);29.9;23.5;18.2;34.3;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);23.0;14.3;7.1;29.0;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);30.2;22.2;23.2;33.9;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;16.0;22.1;23.2;12.7;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);20.1;23.8;20.8;19.0;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;14.3;20.2;19.1;11.6;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;12.8;13.8;15.4;11.9;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.6;17.6;20.9;12.3;
    4.6 % of companies that did not use open source software due to the following reasons: Other;5.8;6.1;0.7;6.8;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;70.0;58.5;59.5;75.4;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;25.1;16.7;14.1;29.9;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);50.3;47.0;28.1;53.2;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);91.6;90.4;94.9;91.4;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);28.1;29.3;15.1;28.6;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;35.9;21.5;29.8;41.1;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);7.9;7.9;2.7;9.1;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.5;99.8;97.3;99.9;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.9;98.2;96.8;99.7;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);91.9;95.9;79.5;93.6;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);30.6;17.7;21.6;36.1;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);7.6;6.4;5.5;8.4;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);79.2;63.7;79.3;83.4;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);61.7;46.8;57.4;66.7;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);75.4;60.6;77.7;78.9;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);30.0;21.6;24.6;33.5;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.5;0.2;2.7;0.1;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);46.2;60.0;35.6;44.9;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);28.5;23.1;33.6;28.9;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);14.9;9.9;23.2;14.3;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);9.9;6.8;5.0;11.8;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.3;95.4;96.6;98.0;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);91.0;86.2;89.1;92.7;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);52.1;42.5;38.6;57.7;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);59.3;45.5;53.3;64.3;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);60.9;52.6;56.0;64.2;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);90.9;85.0;94.7;91.7;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);61.2;47.1;48.7;67.9;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);50.7;37.1;34.2;58.2;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);57.5;45.6;46.9;63.0;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);91.6;94.4;86.7;91.9;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);79.3;78.2;71.3;81.4;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);94.5;92.5;93.6;95.2;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);47.9;39.5;61.5;47.4;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);39.8;31.1;54.9;39.0;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);2.9;6.1;0.7;2.6;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);79.1;77.5;75.5;80.4;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);89.6;91.2;75.6;92.2;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);44.7;36.4;61.3;43.3;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);32.0;22.0;34.6;34.1;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);4.1;6.9;4.3;3.4;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);67.7;70.5;53.4;70.2;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);90.9;90.6;80.0;92.9;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);36.4;29.4;48.2;36.3;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);22.9;17.9;28.7;23.3;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);5.8;8.3;13.8;3.8;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);77.1;75.4;65.8;80.0;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);95.6;95.1;89.9;96.7;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);23.9;19.1;19.9;25.9;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);17.2;11.0;24.6;17.3;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);2.9;4.6;6.1;1.9;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);60.5;62.0;62.7;59.6;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);90.8;89.5;88.7;91.7;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);17.6;16.8;17.7;17.8;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);9.3;8.0;12.6;8.8;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);8.2;9.1;11.4;7.3;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);24.5;15.2;29.0;26.0;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);8.8;5.2;8.5;9.8;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);1.9;0.7;0.5;2.6;
    14 % of companies with an Internet connection and a website (3);75.0;75.0;63.8;77.5;
    14.1 Services available on the website: Company introduction (4);95.9;94.0;94.8;96.6;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);68.4;56.3;73.8;70.5;
    14.3 Services available on the website: Access to product catalogues or price lists (4);55.2;69.4;28.7;56.4;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);8.8;4.4;8.2;10.1;
    14.5 Services available on the website: Carrying out online orders or reservations (4);13.5;8.9;0.0;17.1;
    14.6 Services available on the website: Online payments (4);7.6;3.2;0.2;10.1;
    14.7 Services available on the website: Online order tracking (4);11.1;7.8;0.2;14.0;
    14.8 Services available on the website: Website personalisation for regular users (4);7.7;3.7;8.7;8.6;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);31.4;14.6;39.3;34.3;
    15 % of companies that used a digital signature in any communication sent from their company (3);73.4;69.7;60.5;77.3;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);25.8;24.8;12.7;28.3;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);98.5;98.9;100.0;98.1;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);33.6;23.5;18.3;39.8;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);18.5;13.6;8.4;22.0;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);19.8;12.4;10.4;23.9;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);8.9;4.3;3.7;11.3;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);45.8;55.0;51.6;42.0;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);26.3;18.7;11.6;31.6;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);21.4;13.6;11.4;25.8;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);12.7;8.4;6.5;15.3;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);11.4;5.3;2.1;15.1;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);11.9;6.7;5.1;14.8;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);12.7;7.2;4.0;16.1;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);13.9;6.5;5.3;17.9;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);15.2;7.5;5.8;19.3;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);17.8;16.7;15.7;18.5;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.8;0.3;3.3;1.8;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);22.8;12.5;19.3;26.4;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);76.5;70.4;62.6;79.6;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);55.8;58.8;50.2;56.4;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);49.9;33.5;40.9;53.4;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);31.7;18.7;16.5;35.9;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);22.4;23.6;20.8;22.5;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);60.8;63.7;61.3;59.7;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);46.9;51.9;53.2;43.7;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);35.6;37.4;34.4;35.3;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);42.3;41.8;44.5;41.9;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);19.1;16.6;12.2;21.6;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);9.0;9.0;1.9;10.6;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);60.3;57.0;58.7;61.5;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);25.2;23.5;16.8;27.5;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);73.3;73.0;69.6;74.2;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;36.7;36.4;20.6;40.5;
    29 % of companies that had some computer application for managing client information (CRM tools);37.3;28.9;25.0;42.4;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;35.3;27.8;18.5;41.1;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;30.6;21.6;20.2;35.4;
Murcia, Región de;
    1.1 % of companies that had computers;99.4;100.0;100.0;99.0;
    1.2 % of companies that had a Local Area Network (LAN);84.8;83.7;98.0;81.8;
    1.3 % of companies that had a 'wireless' Local Area Network;50.0;48.6;55.7;49.2;
    1.4 % of companies that had an Internet connection;98.8;98.2;100.0;98.8;
    1.5 % of companies that had Mobile telephones;95.6;98.5;100.0;92.8;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);31.0;25.2;17.3;37.9;
    1.7 % of companies that had electronic mail (e-mail);98.6;97.7;100.0;98.8;
    2.1 % of personnel that uses computers at least once a week;37.4;38.2;33.5;37.6;
    2.2 % of personnel that uses Internet-connected computers at least once a week;31.6;30.7;32.8;31.9;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);7.6;8.1;9.6;6.9;
    3 % of companies that used some type of open source software;71.8;67.9;98.6;66.7;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);33.5;30.9;43.7;32.2;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);67.6;65.3;79.2;65.7;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);51.4;53.6;50.3;50.6;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);21.4;23.0;16.7;21.9;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);12.9;17.6;8.5;11.6;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);23.2;29.3;14.8;22.2;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;15.7;21.0;0.9;16.8;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);13.6;20.6;0.5;13.4;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;8.4;17.3;0.0;5.8;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;7.5;12.4;0.5;6.8;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;15.4;21.9;0.0;16.1;
    4.6 % of companies that did not use open source software due to the following reasons: Other;4.1;2.6;0.0;6.1;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;58.2;61.2;54.9;57.5;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;17.9;19.7;1.8;21.3;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);36.2;42.1;50.0;32.9;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);97.5;95.7;100.0;98.4;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);25.6;20.0;64.7;31.0;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;17.0;15.4;21.6;16.6;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);13.4;15.2;19.0;10.9;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);100.0;100.0;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);96.9;94.2;100.0;97.4;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);90.9;87.5;94.2;91.8;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);13.2;15.8;16.6;10.8;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);9.2;9.9;8.7;8.9;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);66.7;75.2;39.2;69.7;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);43.5;47.0;23.8;47.0;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);60.7;66.9;34.7;64.5;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);22.8;29.0;10.3;22.8;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.0;0.0;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);65.3;62.9;81.8;62.1;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);26.2;28.7;12.6;28.6;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);5.5;6.2;5.3;5.3;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);3.0;2.2;0.3;4.1;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.7;99.5;98.4;96.6;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);92.7;94.4;98.4;90.2;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);43.1;41.0;32.8;47.1;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);46.2;48.2;26.3;50.7;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);38.7;39.2;23.1;42.8;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);91.9;88.9;99.5;91.4;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);41.1;51.8;22.9;40.2;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);26.8;31.3;10.9;28.7;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);38.8;48.9;22.7;37.7;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);91.3;90.9;98.4;89.6;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);79.2;73.3;94.4;78.2;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);87.8;90.5;95.5;83.9;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);56.2;51.2;50.2;60.7;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);29.4;26.2;17.7;34.9;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);3.0;4.6;0.0;3.2;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);72.9;66.3;75.5;75.9;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);86.6;91.1;83.7;85.2;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);54.3;58.1;54.3;52.4;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);33.6;29.4;53.2;30.2;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);3.6;3.9;0.0;4.5;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);61.5;57.5;58.3;64.6;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);85.5;82.7;91.6;85.4;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);48.5;52.3;60.3;43.6;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);22.4;16.1;39.8;21.2;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);7.7;9.7;0.0;8.7;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);69.8;68.8;67.3;71.1;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);91.9;86.0;100.0;92.8;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);30.4;36.5;9.2;32.8;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);14.6;11.3;3.5;19.2;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);5.4;10.8;0.0;4.1;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);42.7;48.7;23.1;44.9;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);85.7;76.6;97.9;89.4;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);25.9;24.7;14.5;28.3;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);8.2;6.6;0.0;10.3;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);13.3;23.9;2.1;8.7;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);13.6;15.2;17.3;11.8;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);3.4;4.5;0.0;3.8;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.9;0.4;0.0;1.5;
    14 % of companies with an Internet connection and a website (3);64.7;79.1;38.8;64.0;
    14.1 Services available on the website: Company introduction (4);92.0;94.3;98.3;89.4;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);60.7;52.7;71.6;64.2;
    14.3 Services available on the website: Access to product catalogues or price lists (4);56.7;68.0;71.6;46.5;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);1.6;2.1;0.0;1.5;
    14.5 Services available on the website: Carrying out online orders or reservations (4);7.9;7.2;0.0;9.8;
    14.6 Services available on the website: Online payments (4);4.5;2.9;0.0;6.3;
    14.7 Services available on the website: Online order tracking (4);5.6;4.5;0.0;7.3;
    14.8 Services available on the website: Website personalisation for regular users (4);8.7;6.6;0.0;11.5;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);17.8;9.7;24.3;22.2;
    15 % of companies that used a digital signature in any communication sent from their company (3);70.5;66.2;82.4;69.6;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);14.4;17.6;2.5;16.6;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.6;99.2;100.0;99.7;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);31.0;29.9;49.9;26.4;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);14.4;10.0;27.3;13.3;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);17.0;9.0;43.8;14.0;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);3.6;3.4;1.1;4.3;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);43.3;50.1;17.3;46.9;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);23.7;22.8;43.1;18.8;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);16.8;16.8;23.9;14.9;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);8.6;10.3;1.1;9.7;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);5.7;8.0;0.9;5.7;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);2.4;1.4;0.2;3.5;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);7.1;6.5;0.2;9.3;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);7.5;8.4;2.0;8.5;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);11.8;9.8;4.4;14.8;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);20.9;18.5;62.8;10.6;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.8;1.6;0.9;2.1;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);12.9;13.1;6.7;14.5;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);77.9;86.1;100.0;71.1;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);53.5;30.5;50.3;65.2;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);44.5;39.0;16.2;50.9;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);20.3;14.6;2.6;25.5;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);14.5;26.1;13.6;9.0;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);60.6;54.8;70.5;60.8;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);55.7;57.3;57.8;54.2;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);33.6;24.2;67.6;28.5;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);46.8;42.9;73.9;40.7;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);21.1;28.4;9.3;20.6;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);6.7;8.2;4.0;6.5;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);62.3;51.2;91.9;60.4;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);28.3;31.1;16.6;29.9;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);71.8;67.7;92.4;68.5;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;27.1;37.3;7.7;26.8;
    29 % of companies that had some computer application for managing client information (CRM tools);24.5;30.7;12.3;24.5;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;23.4;28.7;12.3;23.5;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;18.3;23.3;3.4;19.7;
Navarra, Comunidad Foral de;
    1.1 % of companies that had computers;98.4;100.0;93.7;98.6;
    1.2 % of companies that had a Local Area Network (LAN);86.7;96.1;70.8;83.6;
    1.3 % of companies that had a 'wireless' Local Area Network;50.1;54.7;30.2;53.0;
    1.4 % of companies that had an Internet connection;98.4;100.0;93.7;98.6;
    1.5 % of companies that had Mobile telephones;96.0;100.0;99.2;91.0;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);31.5;25.0;18.7;42.5;
    1.7 % of companies that had electronic mail (e-mail);98.4;100.0;93.7;98.6;
    2.1 % of personnel that uses computers at least once a week;55.1;56.6;34.0;57.5;
    2.2 % of personnel that uses Internet-connected computers at least once a week;44.4;43.4;32.3;50.2;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);14.0;15.1;12.1;11.9;
    3 % of companies that used some type of open source software;72.8;73.7;72.5;72.0;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);31.2;30.6;12.1;39.0;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);70.3;70.0;72.5;69.7;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);50.0;48.0;47.0;53.1;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);26.7;23.9;14.8;33.9;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);21.7;24.7;7.4;24.0;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);26.0;23.9;24.5;28.6;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;18.0;21.1;14.4;16.3;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);16.9;19.2;11.4;16.6;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;14.1;16.8;14.5;11.5;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;10.1;12.1;8.1;9.0;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;12.7;15.6;8.9;11.2;
    4.6 % of companies that did not use open source software due to the following reasons: Other;2.9;2.9;1.0;3.5;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;65.1;70.1;56.9;63.4;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;17.7;20.1;14.0;16.9;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);44.6;53.6;49.2;32.9;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);90.9;82.2;100.0;98.0;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);17.9;16.2;19.3;30.1;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;22.3;19.6;19.0;26.2;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);12.3;16.6;3.5;11.1;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.0;100.0;100.0;97.7;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);98.9;100.0;98.9;97.7;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);97.4;97.4;98.9;96.8;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);21.1;20.6;38.4;15.5;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);7.0;8.3;5.9;6.1;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);73.4;77.8;79.2;67.1;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);50.3;53.8;54.5;45.4;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);69.0;73.1;78.1;61.8;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);19.5;20.9;23.5;16.7;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);1.0;0.0;0.0;2.3;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);54.2;61.1;34.1;54.5;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);33.7;33.2;42.8;31.0;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);6.7;3.6;16.4;6.3;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);4.5;2.1;6.7;6.0;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);97.1;100.0;86.5;98.0;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);93.0;93.1;100.0;90.6;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);47.2;50.1;40.4;46.9;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);50.7;48.4;54.5;51.7;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);48.4;50.1;38.7;50.2;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);91.4;92.5;91.9;90.2;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);47.9;56.3;43.6;41.4;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);35.9;43.7;32.2;29.8;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);44.3;55.0;37.3;36.5;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);89.2;86.8;98.9;88.2;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);76.9;73.1;91.6;75.5;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);60.6;60.0;63.2;60.1;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);94.7;94.1;100.0;93.0;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);21.7;15.4;15.1;30.6;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);0.4;0.3;0.0;0.8;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);77.9;80.1;84.3;73.5;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);51.6;49.2;51.6;54.2;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);91.5;89.0;100.0;90.8;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);15.2;11.6;23.3;15.8;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);1.2;0.2;0.0;2.8;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);67.0;64.2;78.4;65.7;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);55.0;54.0;52.1;57.1;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);90.9;93.9;96.6;85.6;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);11.0;5.1;19.8;13.0;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);1.4;1.1;0.0;2.4;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);76.6;76.6;87.8;72.7;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);40.0;36.4;49.6;39.8;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);94.7;96.7;100.0;90.5;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);7.9;2.2;22.4;7.6;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);1.7;1.2;0.0;2.9;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);50.5;49.2;65.3;46.6;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);66.3;71.7;49.7;69.0;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);58.9;59.2;76.6;49.9;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);4.6;2.8;5.4;6.1;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);3.2;0.7;0.0;7.2;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);22.4;12.7;71.5;14.5;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);5.8;2.8;19.3;4.0;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);1.1;1.3;1.1;0.8;
    14 % of companies with an Internet connection and a website (3);72.6;77.5;64.7;70.6;
    14.1 Services available on the website: Company introduction (4);94.1;96.4;86.4;94.2;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);63.9;60.8;71.1;64.9;
    14.3 Services available on the website: Access to product catalogues or price lists (4);54.2;65.9;26.1;50.8;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);3.8;4.0;0.0;4.7;
    14.5 Services available on the website: Carrying out online orders or reservations (4);14.1;15.6;0.0;17.0;
    14.6 Services available on the website: Online payments (4);11.0;7.6;10.4;14.7;
    14.7 Services available on the website: Online order tracking (4);11.9;11.8;0.0;15.9;
    14.8 Services available on the website: Website personalisation for regular users (4);2.8;2.2;0.0;4.3;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);18.2;16.8;18.1;19.8;
    15 % of companies that used a digital signature in any communication sent from their company (3);70.3;71.7;69.0;69.4;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);16.9;17.7;12.4;17.6;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.6;99.1;100.0;100.0;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);23.2;22.8;23.8;23.4;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);10.0;9.8;6.7;11.3;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);11.9;13.5;12.0;10.2;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);4.5;3.8;0.0;6.8;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);61.4;64.3;57.2;59.9;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);17.1;15.0;18.2;18.7;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);12.0;13.2;4.7;13.3;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);6.5;4.5;11.4;6.6;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);7.0;7.6;11.4;4.9;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);2.7;2.6;0.0;3.8;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);7.3;6.2;11.4;6.8;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);7.0;5.4;11.4;7.0;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);6.9;3.0;4.7;11.5;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);15.6;17.0;25.9;10.7;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);2.7;6.1;0.0;0.2;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);19.1;16.8;26.6;18.7;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);75.4;83.0;74.7;69.0;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);27.7;22.3;25.3;33.7;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);35.5;34.6;76.0;16.0;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);19.7;9.3;25.3;26.0;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);23.1;15.4;50.7;16.0;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);65.1;58.4;54.5;75.3;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);61.2;62.3;72.6;56.4;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);27.1;31.7;20.3;24.7;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);38.9;49.7;34.3;29.6;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);15.0;24.0;4.8;9.2;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);8.3;13.7;2.5;5.3;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);50.7;51.5;53.6;48.9;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);31.0;37.1;29.4;25.6;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);66.7;75.2;60.8;60.6;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;42.4;52.1;30.5;37.4;
    29 % of companies that had some computer application for managing client information (CRM tools);32.9;30.6;26.0;37.7;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;31.6;29.7;26.0;35.5;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;25.0;20.6;18.6;31.5;
País Vasco;
    1.1 % of companies that had computers;97.7;96.2;100.0;98.3;
    1.2 % of companies that had a Local Area Network (LAN);84.4;83.9;77.0;87.0;
    1.3 % of companies that had a 'wireless' Local Area Network;54.9;55.1;43.9;57.8;
    1.4 % of companies that had an Internet connection;96.8;94.8;100.0;97.6;
    1.5 % of companies that had Mobile telephones;94.6;92.7;100.0;94.6;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);31.5;22.4;21.0;42.7;
    1.7 % of companies that had electronic mail (e-mail);96.2;94.8;95.9;97.6;
    2.1 % of personnel that uses computers at least once a week;57.5;55.1;34.6;64.0;
    2.2 % of personnel that uses Internet-connected computers at least once a week;45.9;42.7;32.6;51.5;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);14.3;14.6;11.2;14.7;
    3 % of companies that used some type of open source software;67.2;68.1;61.6;68.2;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);26.7;26.0;19.2;29.5;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);64.1;63.9;58.6;65.9;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);45.3;45.2;43.1;46.0;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);20.8;20.4;7.9;24.9;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);20.5;22.1;13.3;21.1;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);24.1;21.1;19.3;28.1;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;19.7;19.7;32.6;15.9;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);17.2;17.2;28.3;14.0;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;15.2;14.9;24.7;12.7;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;10.8;11.2;17.1;8.6;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;15.6;16.1;26.2;11.9;
    4.6 % of companies that did not use open source software due to the following reasons: Other;3.8;2.7;0.0;5.9;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;65.0;63.5;49.0;71.0;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;20.3;16.3;17.3;24.8;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);40.5;41.4;15.0;45.1;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);92.0;91.7;96.4;91.2;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);21.1;20.3;17.8;22.0;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;25.0;22.5;19.3;28.9;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);13.0;18.9;5.3;10.2;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.4;99.4;98.8;99.5;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);99.2;99.1;98.8;99.5;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);95.2;96.1;90.1;95.9;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);22.1;18.5;18.7;26.3;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);4.8;5.1;0.8;5.8;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);76.4;72.0;71.7;81.7;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);58.2;53.8;52.5;63.7;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);70.8;68.2;58.1;76.7;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);23.2;22.1;15.2;26.6;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.7;0.6;1.2;0.5;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);46.2;55.8;33.0;41.8;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);35.9;32.5;42.1;37.0;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);11.2;6.0;17.7;13.7;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);6.1;5.1;6.1;7.0;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);98.1;97.8;100.0;97.8;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);92.8;91.2;93.7;93.9;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);47.5;46.4;35.0;52.1;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);53.5;54.0;39.7;57.2;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);51.6;50.7;49.5;53.0;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);90.6;92.6;86.3;90.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);55.3;55.8;41.3;58.9;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);42.4;42.3;37.9;43.9;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);51.5;51.5;35.4;56.1;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);86.2;84.5;91.6;86.0;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);72.7;71.4;65.2;76.1;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);59.2;59.9;60.4;58.4;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);87.7;90.3;94.0;83.9;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);33.7;28.3;45.1;35.2;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);4.0;3.4;3.0;4.7;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);71.4;67.6;75.3;73.5;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);54.3;59.9;48.5;51.6;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);88.5;92.7;79.4;87.9;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);25.9;20.0;33.3;28.2;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);2.4;0.5;2.6;3.9;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);63.0;62.7;61.8;63.6;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);50.6;58.0;25.5;51.5;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);86.7;88.8;89.3;84.1;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);17.0;12.5;17.3;20.8;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);6.2;3.7;7.5;8.0;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);68.0;70.6;54.7;69.7;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);39.4;43.3;28.4;38.6;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);89.2;90.1;88.9;88.4;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);13.2;11.3;15.9;14.3;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);3.7;3.8;3.6;3.7;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);56.8;58.3;48.2;58.1;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);68.7;70.7;74.1;65.6;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);50.5;55.6;49.5;46.4;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);6.1;3.4;5.9;8.5;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);7.3;4.1;8.7;9.6;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);19.6;11.7;39.4;20.5;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);3.0;1.9;0.0;4.9;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);1.4;0.5;0.0;2.5;
    14 % of companies with an Internet connection and a website (3);77.6;85.1;55.6;77.7;
    14.1 Services available on the website: Company introduction (4);94.5;95.1;96.6;93.5;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);57.9;56.9;47.8;61.0;
    14.3 Services available on the website: Access to product catalogues or price lists (4);54.4;56.3;26.2;58.7;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);6.4;4.0;0.0;10.0;
    14.5 Services available on the website: Carrying out online orders or reservations (4);10.8;8.7;0.0;15.1;
    14.6 Services available on the website: Online payments (4);9.0;5.1;0.0;14.6;
    14.7 Services available on the website: Online order tracking (4);12.6;9.2;4.1;17.6;
    14.8 Services available on the website: Website personalisation for regular users (4);6.7;3.7;0.9;10.9;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);21.7;12.9;9.2;32.8;
    15 % of companies that used a digital signature in any communication sent from their company (3);63.5;65.2;64.8;61.7;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);25.3;24.3;9.9;31.0;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);98.6;99.4;100.0;97.4;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);20.2;15.4;4.2;29.2;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);9.1;4.6;0.0;15.7;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);12.5;8.1;1.2;19.7;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);5.7;4.6;0.7;8.2;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);57.7;56.8;73.3;53.9;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);17.3;12.6;1.1;26.3;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);15.0;10.9;0.0;23.0;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);8.6;5.4;0.0;14.1;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);8.2;6.9;0.0;11.9;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);3.8;1.3;0.1;7.0;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);6.5;4.8;0.2;9.9;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);6.1;3.4;0.0;10.1;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);9.5;6.3;0.1;15.0;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);11.8;11.5;0.8;15.4;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.9;1.4;0.0;0.6;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);22.8;20.0;28.5;23.5;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);81.4;85.6;70.6;82.2;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);50.9;43.6;59.7;53.2;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);48.5;45.1;29.4;57.9;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);17.4;10.5;0.6;28.5;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);16.1;15.7;0.3;22.0;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);60.3;59.4;67.2;59.2;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);56.6;57.2;69.8;52.4;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);31.3;33.0;26.1;31.1;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);39.0;42.4;25.5;39.7;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);19.5;19.3;15.0;21.0;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);6.4;5.1;0.6;9.3;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);50.8;52.3;50.2;49.7;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);26.7;24.6;18.2;31.1;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);69.6;70.8;64.9;69.9;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;46.5;59.5;21.8;42.2;
    29 % of companies that had some computer application for managing client information (CRM tools);33.5;37.4;11.1;36.5;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;32.4;36.8;11.1;34.7;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;26.8;28.1;11.1;30.2;
Rioja, La;
    1.1 % of companies that had computers;98.4;97.0;100.0;100.0;
    1.2 % of companies that had a Local Area Network (LAN);82.8;81.2;78.3;86.7;
    1.3 % of companies that had a 'wireless' Local Area Network;46.5;47.4;38.1;48.2;
    1.4 % of companies that had an Internet connection;97.3;95.5;100.0;99.1;
    1.5 % of companies that had Mobile telephones;95.1;92.1;100.0;97.8;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);31.2;25.5;13.7;45.9;
    1.7 % of companies that had electronic mail (e-mail);97.3;95.5;100.0;99.1;
    2.1 % of personnel that uses computers at least once a week;40.9;40.3;26.7;46.5;
    2.2 % of personnel that uses Internet-connected computers at least once a week;33.1;29.2;26.4;43.4;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);8.5;8.2;6.2;9.8;
    3 % of companies that used some type of open source software;72.3;74.0;45.4;79.0;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);33.1;32.0;8.5;43.5;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);70.1;72.1;45.4;75.7;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);47.5;45.0;17.0;62.0;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);20.0;19.1;8.0;25.5;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);17.9;23.0;4.6;14.9;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);31.5;34.7;11.4;33.9;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;16.9;17.6;38.2;8.6;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);16.2;14.1;29.6;14.7;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;12.9;10.5;29.6;10.6;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;11.5;11.4;16.5;10.0;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;15.8;14.0;38.2;10.8;
    4.6 % of companies that did not use open source software due to the following reasons: Other;4.4;5.1;3.3;3.7;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;58.3;62.5;35.7;59.8;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;18.0;17.5;12.0;20.9;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);42.1;39.5;19.0;50.0;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);99.0;98.0;100.0;100.0;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);28.7;23.0;11.0;49.1;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;23.1;30.7;10.8;16.2;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);10.1;6.9;16.0;12.6;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.4;98.9;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);97.0;95.8;100.0;97.8;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);96.5;95.4;100.0;97.0;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);16.1;14.2;23.2;16.3;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);2.7;4.4;0.0;1.1;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);66.9;72.5;47.6;65.5;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);42.0;46.8;22.6;42.0;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);62.6;68.7;44.3;60.2;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);15.9;15.7;15.9;16.3;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.6;1.1;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);49.8;51.0;56.2;46.0;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);32.0;30.6;19.8;38.3;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);10.7;8.2;21.7;10.3;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);6.9;9.1;2.3;5.4;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);96.9;94.7;100.0;99.2;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);95.3;95.3;89.2;97.5;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);51.3;52.4;35.7;55.2;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);47.4;50.5;30.1;49.0;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);44.6;45.3;9.7;56.0;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);88.7;87.8;83.5;91.9;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);48.4;58.5;25.9;41.2;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);33.7;40.9;19.2;27.8;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);43.3;51.1;25.9;37.6;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);94.7;94.0;89.2;97.8;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);79.7;73.2;89.2;85.9;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);94.2;91.8;96.3;96.5;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);67.6;61.5;96.3;64.7;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);34.2;22.3;85.5;30.1;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);0.5;1.1;0.0;0.0;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);80.8;80.0;85.8;80.2;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);91.3;92.0;100.0;87.2;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);66.0;66.3;86.9;57.7;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);27.0;18.6;50.5;30.2;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);1.0;1.0;0.0;1.4;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);75.6;80.0;75.0;69.6;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);95.1;97.3;97.0;90.9;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);48.4;46.0;78.0;41.1;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);16.2;8.8;35.8;21.1;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);1.4;1.0;0.0;2.7;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);86.9;88.5;85.8;84.9;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);93.4;92.2;97.4;93.8;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);39.1;35.4;64.3;35.7;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);14.8;10.9;33.9;13.8;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);1.9;2.9;0.0;0.9;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);64.0;61.9;69.3;65.2;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);92.3;85.8;100.0;98.4;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);22.0;27.4;13.1;18.1;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);2.7;0.0;4.1;5.7;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);4.4;8.0;0.0;1.2;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);14.9;9.4;36.2;15.4;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);3.9;2.2;4.6;6.2;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.0;0.0;0.0;0.0;
    14 % of companies with an Internet connection and a website (3);74.9;80.5;60.8;71.8;
    14.1 Services available on the website: Company introduction (4);96.3;96.4;100.0;95.1;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);69.2;69.0;55.4;73.6;
    14.3 Services available on the website: Access to product catalogues or price lists (4);65.8;67.7;45.0;69.0;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);6.3;5.4;3.7;8.4;
    14.5 Services available on the website: Carrying out online orders or reservations (4);12.5;10.2;0.0;20.0;
    14.6 Services available on the website: Online payments (4);10.3;10.0;0.0;13.8;
    14.7 Services available on the website: Online order tracking (4);10.9;9.5;0.0;16.5;
    14.8 Services available on the website: Website personalisation for regular users (4);4.4;3.6;0.0;7.1;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);13.4;7.5;3.7;25.6;
    15 % of companies that used a digital signature in any communication sent from their company (3);88.0;86.5;89.2;89.9;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);12.7;15.7;0.0;12.9;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);99.0;98.7;100.0;99.1;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);20.7;22.5;7.4;22.7;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);9.9;11.3;7.4;8.7;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);9.6;7.8;5.1;13.6;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);2.4;1.5;0.0;4.6;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);58.1;48.7;89.2;60.8;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);20.1;23.1;7.4;20.1;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);12.8;13.4;2.3;15.7;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);6.9;7.9;2.3;6.9;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);7.2;6.5;5.1;8.8;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);2.5;4.1;2.9;0.0;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);5.6;5.5;5.1;5.9;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);7.0;5.2;7.4;9.4;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);8.0;9.8;5.1;6.4;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);13.0;12.0;2.3;18.3;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.8;1.6;0.0;0.0;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);10.3;13.8;8.5;6.0;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);86.7;80.6;100.0;100.0;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);36.2;17.1;60.6;86.7;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);45.3;40.9;0.0;82.3;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);13.4;7.0;0.0;40.8;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);19.9;17.6;0.0;37.1;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);59.0;50.6;73.8;65.0;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);58.7;54.9;59.2;63.7;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);28.5;27.5;38.0;26.4;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);39.7;33.5;49.8;44.3;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);18.1;18.9;8.1;20.4;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);12.0;15.5;0.0;10.9;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);37.1;37.8;14.2;44.1;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);35.2;37.8;17.5;37.4;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);64.5;66.3;50.0;66.8;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;37.5;40.0;14.6;41.8;
    29 % of companies that had some computer application for managing client information (CRM tools);34.5;33.8;11.8;43.6;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;33.1;32.5;11.8;41.4;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;25.6;25.4;8.5;31.8;
Ceuta;
    1.1 % of companies that had computers;97.5;79.2;100.0;99.6;
    1.2 % of companies that had a Local Area Network (LAN);85.4;79.2;82.1;87.7;
    1.3 % of companies that had a 'wireless' Local Area Network;45.8;41.7;61.9;40.5;
    1.4 % of companies that had an Internet connection;97.3;79.2;100.0;99.3;
    1.5 % of companies that had Mobile telephones;87.3;79.2;82.1;90.6;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);25.6;8.3;0.0;38.0;
    1.7 % of companies that had electronic mail (e-mail);97.3;79.2;100.0;99.3;
    2.1 % of personnel that uses computers at least once a week;37.6;39.5;14.6;47.3;
    2.2 % of personnel that uses Internet-connected computers at least once a week;34.3;38.1;14.2;42.4;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);4.5;7.4;1.6;5.3;
    3 % of companies that used some type of open source software;79.1;70.8;76.6;81.4;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);35.7;33.3;43.6;33.1;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);69.9;70.8;60.1;73.5;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);61.4;45.8;76.6;58.2;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);28.7;25.0;23.4;31.2;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);10.4;33.3;0.0;10.4;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);31.1;25.0;27.1;33.7;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;12.5;16.7;5.5;14.3;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);18.0;33.3;23.4;13.5;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;9.1;16.7;5.5;9.2;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;6.5;16.7;0.0;7.3;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;10.9;16.7;5.5;12.0;
    4.6 % of companies that did not use open source software due to the following reasons: Other;2.4;0.0;0.0;3.6;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;48.2;25.0;45.4;53.0;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;13.3;16.7;0.0;17.7;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);66.4;50.0;..;68.9;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);99.7;100.0;..;99.7;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);42.7;23.8;..;45.7;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;18.3;25.0;5.5;22.0;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);4.8;0.0;3.7;5.9;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);99.9;100.0;100.0;99.8;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);99.9;100.0;100.0;99.8;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);98.6;100.0;100.0;97.9;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);9.5;31.6;0.0;10.2;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);1.5;10.5;0.0;0.8;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);60.3;89.5;28.9;68.3;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);40.6;31.6;23.4;48.2;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);54.9;79.0;23.4;63.6;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);23.4;21.1;17.9;25.8;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.1;0.0;0.0;0.2;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);64.0;47.4;76.6;61.5;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);27.8;31.6;17.9;31.0;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);3.7;0.0;0.0;5.6;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);4.4;21.1;5.5;1.8;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);99.4;100.0;100.0;99.2;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);89.4;100.0;100.0;84.1;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);40.3;21.1;9.2;54.5;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);45.4;21.1;42.2;49.8;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);31.0;31.6;5.5;40.5;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);75.8;100.0;50.5;82.1;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);28.4;25.0;5.5;37.4;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);21.3;25.0;5.5;26.6;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);25.4;25.0;5.5;32.9;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);95.6;100.0;94.5;95.5;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);69.5;89.5;61.5;69.8;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);95.6;100.0;100.0;93.4;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);53.4;58.8;35.8;58.3;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);50.1;47.1;44.0;52.6;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);0.2;0.0;0.0;0.3;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);87.5;100.0;94.5;83.3;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);91.4;100.0;100.0;86.4;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);55.8;79.0;52.4;53.5;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);45.3;68.4;41.8;43.2;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);0.2;0.0;0.0;0.3;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);73.5;100.0;94.5;62.2;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);88.0;100.0;75.2;92.8;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);49.7;52.6;52.4;47.5;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);23.2;31.6;22.8;21.7;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);2.1;0.0;5.8;0.4;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);84.3;100.0;90.8;79.8;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);99.2;100.0;100.0;98.8;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);27.2;42.1;24.2;26.1;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);18.0;21.1;25.8;14.1;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);0.4;0.0;0.0;0.6;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);52.6;79.0;56.4;47.8;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);80.6;100.0;100.0;67.9;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);21.3;40.0;9.8;22.4;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);11.7;26.7;9.8;9.4;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);19.2;0.0;0.0;31.8;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);24.7;0.0;39.9;22.2;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);3.8;0.0;0.0;5.8;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);3.7;0.0;0.0;5.5;
    14 % of companies with an Internet connection and a website (3);47.9;63.2;21.6;55.8;
    14.1 Services available on the website: Company introduction (4);86.4;100.0;83.0;84.8;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);65.6;50.0;0.0;77.4;
    14.3 Services available on the website: Access to product catalogues or price lists (4);50.2;33.3;0.0;60.0;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);4.5;0.0;0.0;5.8;
    14.5 Services available on the website: Carrying out online orders or reservations (4);22.8;0.0;0.0;29.4;
    14.6 Services available on the website: Online payments (4);11.6;0.0;0.0;14.9;
    14.7 Services available on the website: Online order tracking (4);11.6;0.0;0.0;15.0;
    14.8 Services available on the website: Website personalisation for regular users (4);10.3;0.0;0.0;13.2;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);24.6;0.0;0.0;31.8;
    15 % of companies that used a digital signature in any communication sent from their company (3);65.9;79.0;72.9;61.6;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);12.6;0.0;0.0;20.2;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);97.8;100.0;100.0;96.4;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);25.8;10.5;5.5;35.4;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);18.8;0.0;0.0;28.3;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);11.0;0.0;0.0;16.5;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);0.1;0.0;0.0;0.2;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);64.0;89.5;94.5;49.3;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);20.8;10.5;5.5;27.8;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);20.5;0.0;5.5;28.7;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);8.4;0.0;5.5;10.5;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);4.9;0.0;0.0;7.3;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);1.2;0.0;0.0;1.8;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);3.3;0.0;0.0;5.0;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);8.4;0.0;0.0;12.6;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);7.8;0.0;5.5;9.6;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);20.4;10.5;0.0;29.3;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);0.0;0.0;0.0;0.0;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);23.0;36.8;0.0;29.8;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);75.6;28.6;..;83.2;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);37.9;71.4;..;32.5;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);12.4;0.0;..;14.4;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);0.9;0.0;..;1.1;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);18.6;0.0;..;21.6;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);69.0;66.7;78.0;64.5;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);67.7;83.3;82.1;58.2;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);44.8;0.0;64.2;39.7;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);51.1;66.7;58.7;45.2;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);20.7;0.0;21.6;22.6;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);0.2;0.0;0.0;0.4;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);49.7;79.2;23.4;54.7;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);17.3;16.7;23.4;15.2;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);62.1;79.2;46.8;65.0;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;12.6;20.8;0.0;15.9;
    29 % of companies that had some computer application for managing client information (CRM tools);15.4;0.0;0.0;23.7;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;10.0;0.0;0.0;15.3;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;13.0;0.0;0.0;19.9;
Melilla;
    1.1 % of companies that had computers;95.4;98.6;100.0;94.2;
    1.2 % of companies that had a Local Area Network (LAN);72.8;89.5;50.0;75.8;
    1.3 % of companies that had a 'wireless' Local Area Network;55.4;64.6;50.0;55.6;
    1.4 % of companies that had an Internet connection;95.3;97.2;100.0;94.2;
    1.5 % of companies that had Mobile telephones;81.9;95.8;100.0;76.7;
    1.6 % of companies that had other technologies (GPS, TPV, etc.);33.6;9.8;0.0;42.9;
    1.7 % of companies that had electronic mail (e-mail);95.3;97.1;100.0;94.2;
    2.1 % of personnel that uses computers at least once a week;50.9;36.4;15.3;58.3;
    2.2 % of personnel that uses Internet-connected computers at least once a week;41.2;26.1;13.6;47.3;
    2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1);7.4;1.9;1.7;8.8;
    3 % of companies that used some type of open source software;82.8;74.5;50.0;90.4;
    3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...);23.6;24.7;6.0;27.1;
    3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium, Opera, Safari...);79.2;74.0;50.0;85.8;
    3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...);58.2;55.8;50.0;60.2;
    3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...);16.8;32.3;0.0;18.8;
    3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information (e. g. Open ERP, Joomia, Ruby on Rails, MySQL.);5.6;5.0;0.0;6.9;
    3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...);32.6;34.1;0.0;39.2;
    4.1 % of companies that did not use open source software due to the following reasons: Lack of awareness of solutions, and lack of references regarding free software products;22.5;21.0;50.0;16.9;
    4.2 % of companies that did not use open source software due to the following reasons: The problems that migration may entail (e.g. interoperability problems with other products that have already been implemented);19.7;5.1;28.0;19.4;
    4.3 % of companies that did not use open source software due to the following reasons: Market inertia;16.5;17.3;50.0;9.4;
    4.4 % of companies that did not use open source software due to the following reasons: The perception of lack of quality of this type of solution;14.9;16.2;50.0;7.5;
    4.5 % of companies that did not use open source software due to the following reasons: Lack of support or lack of knowledge thereof by public organisations and companies for adopting free software;14.9;5.7;28.0;13.1;
    4.6 % of companies that did not use open source software due to the following reasons: Other;1.5;1.2;0.0;1.9;
    5 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.;37.3;56.1;6.0;41.9;
    6.1 ICT training in 2012: % of companies that provided ICT training activities for employees;14.2;15.1;22.0;12.5;
    6.2 ICT training in 2012: % of companies that provided ICT training activities for personnel specialised in ICT (2);40.9;89.8;0.0;50.0;
    6.3 ICT training in 2012: % of companies that provided ICT training activities for personnel that used ICT (2);86.4;98.0;100.0;80.0;
    6.4 ICT training in 2012: % of employees that received ICT training (specialists or users)(7);35.5;24.1;1.0;43.3;
    7 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks;4.6;4.3;0.0;5.6;
    8 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3);2.4;4.8;0.0;2.7;
    8 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3);100.0;99.5;100.0;100.0;
    8 3 % of companies with Internet access, by type of connection: Fixed broadband (3);99.9;98.7;100.0;100.0;
    8 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3);96.1;97.1;100.0;95.1;
    8 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3);9.3;16.8;0.0;10.6;
    8 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3);12.3;27.6;0.0;13.5;
    8 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3);48.3;71.2;28.0;50.4;
    8 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer (tablet, netbook, notebook, laptop, ultra-mobile PC) with access to mobile telephony networks (3G or 4G) (3);39.6;51.5;6.0;45.8;
    8 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a mobile phone with 3G or $G technology (smartphone, PDA phone,...) (3);46.7;70.1;28.0;48.5;
    8 10 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3);11.3;16.8;0.0;13.3;
    9.1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3);0.0;0.5;0.0;0.0;
    9.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3);68.9;47.6;100.0;64.2;
    9.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3);25.9;49.1;0.0;29.2;
    9.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3);4.2;1.9;0.0;5.3;
    9.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3);1.1;1.0;0.0;1.3;
    10 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3);96.8;97.9;100.0;96.0;
    10.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3);86.2;97.0;100.0;82.1;
    10.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3);36.3;24.8;56.0;33.2;
    10.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3);49.6;42.3;34.0;53.8;
    10.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3);21.8;26.7;28.0;19.9;
    10.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3);92.5;83.5;78.0;96.7;
    11 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1);30.9;10.9;6.0;38.1;
    12.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1);17.2;6.4;0.0;21.9;
    12.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1);28.9;9.6;6.0;35.6;
    13 % of companies that, in 2012 interacted online with the Public Administration through Internet (3);77.8;93.6;72.0;77.4;
    13.1 Reasons to interact with the Public Administration: To obtain information (3);60.9;50.7;72.0;59.5;
    13.1.1 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: General Administration of the State (3);87.8;93.7;100.0;84.0;
    13.1.2 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Autonomous Community (3);61.1;50.2;0.0;78.4;
    13.1.3 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: City Council (3);32.4;13.2;8.3;40.5;
    13.1.4 Reasons to interact with the Public Administration: To obtain information, through the WEB sites of: Does not know (3);0.1;1.6;0.0;0.0;
    13.2 Reasons to interact with the Public Administration: To obtain forms (3);55.4;86.9;44.0;54.7;
    13.2.1 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Administration of the State (3);95.0;96.2;100.0;93.9;
    13.2.2 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Autonomous Community (3);42.4;43.0;0.0;49.8;
    13.2.3 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General City Council (3);17.2;34.9;0.0;17.4;
    13.2.4 Reasons to interact with the Public Administration: To obtain forms, through the WEB sites of: General Does not know (3);0.2;1.5;0.0;0.0;
    13.3 Reasons to interact with the Public Administration: To return filled in forms  (3);38.1;71.4;50.0;32.1;
    13.3.1 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: General Administration of the State (3);92.9;96.2;100.0;89.7;
    13.3.2 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Autonomous Community (3);41.2;47.9;0.0;53.8;
    13.3.3 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: City Council (3);21.9;21.2;0.0;29.7;
    13.3.4 Reasons to interact with the Public Administration: To return filled in forms through the WEB sites of: Does not know (3);0.2;1.3;0.0;0.0;
    13.4 Reasons to interact with the Public Administration: Tax return using complete electronic management   (3);58.0;61.1;50.0;59.5;
    13.4.1 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: General Administration of the State (3);99.7;96.9;100.0;100.0;
    13.4.2 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Autonomous Community (3);25.2;12.5;0.0;31.2;
    13.4.3 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: City Council (3);10.8;2.4;0.0;13.8;
    13.4.4 Reasons to interact with the Public Administration: Tax return using complete electronic management through the WEB sites of: Does not know (3);0.1;0.8;0.0;0.0;
    13.5 Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management  (3);16.9;27.7;22.0;14.6;
    13.5.1  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: General Administration of the State (3);98.9;91.4;100.0;100.0;
    13.5.2  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Autonomous Community (3);7.8;14.4;0.0;9.1;
    13.5.3  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: City Council (3);0.2;1.7;0.0;0.0;
    13.5.4  Reasons to interact with the Public Administration: Statement of SS contributions using complete electronic management through the WEB sites of: Does not know (3);0.8;6.3;0.0;0.0;
    13.6 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3);21.8;16.2;6.0;25.9;
    13.7 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3);2.1;14.0;0.0;1.3;
    13.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3);0.0;0.3;0.0;0.0;
    14 % of companies with an Internet connection and a website (3);44.5;47.7;6.0;52.7;
    14.1 Services available on the website: Company introduction (4);91.7;95.3;100.0;91.2;
    14.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4);63.8;49.0;0.0;66.8;
    14.3 Services available on the website: Access to product catalogues or price lists (4);56.3;26.4;0.0;60.5;
    14.4 Services available on the website: Possibility of the clients personalising or designing the products (4);2.5;3.0;0.0;2.5;
    14.5 Services available on the website: Carrying out online orders or reservations (4);7.5;9.4;0.0;7.6;
    14.6 Services available on the website: Online payments (4);6.1;5.7;0.0;6.3;
    14.7 Services available on the website: Online order tracking (4);6.2;6.4;0.0;6.3;
    14.8 Services available on the website: Website personalisation for regular users (4);5.9;2.7;0.0;6.3;
    14.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4);2.5;2.3;0.0;2.5;
    15 % of companies that used a digital signature in any communication sent from their company (3);63.2;60.3;100.0;55.3;
    16 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5);14.0;7.4;0.0;20.4;
    16.2 % of companies that used a digital signature for: Relating to the Public Administration (5);95.2;98.9;100.0;92.8;
    17.1 Social Media: % of companies that used the following types of Social Media: Social networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (3);9.8;9.7;6.0;10.6;
    17.2 Social Media: % of companies that used the following types of Social Media: Company blogs or micro blogs (Twitter, Present-ly, Blogger, Typepad, ...) (3);1.8;3.4;0.0;2.0;
    17.3 Social Media: % of companies that used the following types of Social Media: Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (3);3.7;2.7;0.0;4.7;
    17.4 Social Media: % of companies that used the following types of Social Media: Tools for sharing knowledge, based on Wiki (websites whose pages may be edited by multiple vonlunteers via a web browser) (3);2.1;1.1;0.0;2.7;
    18 Social Media: % of companies that did not use any social media or only used them to place paid advrtisements (3);65.3;68.7;66.0;64.8;
    19.1 Social Media: % of companies that used Social Media to: To develop the company image or market products (advertising, launching of products,...) (3);7.0;6.1;0.0;8.6;
    19.2 Social Media: % of companies that used Social Media to: To receive or send customer opinions, critiques, comments, questions...  (3);6.9;4.9;0.0;8.6;
    19.3 Social Media: % of companies that used Social Media to: Engage the clients in the development or innovation of goods and services (3);4.7;2.7;0.0;6.0;
    19.4 Social Media: % of companies that used Social Media to: Cooperate with other business partners or other organizations (e.g. Public authorities, NGO's, ...) (3);1.2;2.1;0.0;1.3;
    19.5 Social Media: % of companies that used Social Media to: Personnel selection (3);1.1;1.0;0.0;1.3;
    19.6 Social Media: % of companies that used Social Media to: Exchange of views or knowledge within the company (3);1.1;1.8;0.0;1.3;
    20 Social Media: % of companies that had a formal policy on the use of Social Media (objectives, rules, procedures...) (3);2.6;1.8;0.0;3.3;
    21 Social Media: % of companies that consider the Social Media very useful on the generation or development of their business (3);4.7;2.9;0.0;6.0;
    22 Social Media: % of companies that consider the Social Media useful on the generation or development of their business (3);4.5;5.9;6.0;4.0;
    23 Social Media: % of companies that consider the Social Media not useful on the generation or development of their business (3);1.0;0.3;0.0;1.3;
    24 Cloud Computing: % of companies that used cloud computing solutions (3);7.8;3.8;6.0;8.6;
    25.1 Cloud Computing: % of companies that used the following cloud computing solutions: Storage (6);99.4;83.3;100.0;100.0;
    25.2 Cloud Computing: % of companies that used the following cloud computing solutions: Backup (6);52.7;37.5;100.0;46.2;
    25.3 Cloud Computing: % of companies that used the following cloud computing solutions: Software (6);1.4;37.5;0.0;0.0;
    25.4 Cloud Computing: % of companies that used the following cloud computing solutions: Complete technological platform (6);0.2;4.2;0.0;0.0;
    25.5 Cloud Computing: % of companies that used the following cloud computing solutions: Other (6);0.6;16.7;0.0;0.0;
    26.1 Cloud Computing: % of companies whose reasons for not using this technological model were: It was not necessary for the development of their business (8);74.9;60.3;70.2;77.5;
    26.2 Cloud Computing: % of companies whose reasons for not using this technological model were: Lack of an advanced knowledge of this type of technology (8);54.6;61.2;70.2;50.4;
    26.3 Cloud Computing: % of companies whose reasons for not using this technological model were: Costs (8);38.9;12.1;23.4;45.3;
    26.4 Cloud Computing: % of companies whose reasons for not using this technological model were: Security and confidentiality of corporate data (8);48.1;38.8;23.4;54.7;
    26.5 Cloud Computing: % of companies whose reasons for not using this technological model were: Other reasons (8);20.5;6.5;46.8;16.0;
    27.1 Electronic invoice: % of companies sending electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc);0.3;3.4;0.0;0.0;
    27.2 Electronic invoice: % of companies sending electronic invoices in a non suitable format for automatic processing (p.e. PDF, emails with scanned invoices);47.9;53.8;28.0;51.5;
    27.3 Electronic invoice: % of companies receiving electronic invoices in a suitable standard format for automatic processing (e.g.  EDI, UBL, XML, facturae etc.);20.8;34.5;6.0;22.5;
    27.4 Electronic invoice: % of companies receiving electronic invoices in a non suitable format for automatic processing (e.g. emails, emails with a PDF attachment, emails with scanned invoices);67.6;59.0;50.0;72.1;
    28 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company;19.6;6.0;0.0;25.0;
    29 % of companies that had some computer application for managing client information (CRM tools);31.7;6.4;22.0;36.3;
    30.1 % of companies that had CRM tools to: Capture, store and share information regarding clients;31.7;5.7;22.0;36.3;
    30.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes;15.2;4.7;0.0;19.4;
Notes:
1) ~'main variables'~
 (1) This does not consider those devices that are only used via wifi and not via mobile telephony networks paid totally or partially by the company
 (2) Percentage of the total companies that provided ICT training activities for their companies
 (3) Percentage of the total companies with an Internet connection
 (4) Percentage of the total companies with an Internet connection and a website
 (5) Percentage of the total companies that used a digital signature in any communication sent from their company
 (6) Percentage of the total companies that use cloud computing
 (7) Percentage of the personnel in companies that carried out ICT training
 (8) Percentage of the total companies that do not use cloud computing
Source: National Statistics Institute