Demographic characteristics	Problems experienced in the use of these services	Total
Total Persons	Total number of persons who have used file-storing spaces online in the last three months	8.494.152
Total Persons	Slowness in access and use speed	44,2
Total Persons	Incompatibility between diferent devices and file formats	26,1
Total Persons	Technical problems with the server (e.g unavailability of service)	28,7
Total Persons	Disclosure of data to third parties for security problems	5,1
Total Persons	Unathorised use of personal information by the service provider	4,7
Total Persons	Ambiguous or hard to understand terms and conditions from the service provider	18,5
Total Persons	Difficulties to move files from a service provider to another	10,8
Total Persons	Have not experienced problems	40,4
Sex: Male	Total number of persons who have used file-storing spaces online in the last three months	4.677.238
Sex: Male	Slowness in access and use speed	42,5
Sex: Male	Incompatibility between diferent devices and file formats	25,8
Sex: Male	Technical problems with the server (e.g unavailability of service)	27,4
Sex: Male	Disclosure of data to third parties for security problems	5,3
Sex: Male	Unathorised use of personal information by the service provider	5,2
Sex: Male	Ambiguous or hard to understand terms and conditions from the service provider	19,9
Sex: Male	Difficulties to move files from a service provider to another	11,2
Sex: Male	Have not experienced problems	41,1
Sex: Female	Total number of persons who have used file-storing spaces online in the last three months	3.816.914
Sex: Female	Slowness in access and use speed	46,4
Sex: Female	Incompatibility between diferent devices and file formats	26,4
Sex: Female	Technical problems with the server (e.g unavailability of service)	30,3
Sex: Female	Disclosure of data to third parties for security problems	4,8
Sex: Female	Unathorised use of personal information by the service provider	4,1
Sex: Female	Ambiguous or hard to understand terms and conditions from the service provider	16,9
Sex: Female	Difficulties to move files from a service provider to another	10,3
Sex: Female	Have not experienced problems	39,4
Age: 16 to 24 years old	Total number of persons who have used file-storing spaces online in the last three months	1.874.875
Age: 16 to 24 years old	Slowness in access and use speed	46,9
Age: 16 to 24 years old	Incompatibility between diferent devices and file formats	31,8
Age: 16 to 24 years old	Technical problems with the server (e.g unavailability of service)	32
Age: 16 to 24 years old	Disclosure of data to third parties for security problems	5,8
Age: 16 to 24 years old	Unathorised use of personal information by the service provider	3,4
Age: 16 to 24 years old	Ambiguous or hard to understand terms and conditions from the service provider	16,3
Age: 16 to 24 years old	Difficulties to move files from a service provider to another	11,5
Age: 16 to 24 years old	Have not experienced problems	37,1
Age: 25 to 34 years old	Total number of persons who have used file-storing spaces online in the last three months	2.277.612
Age: 25 to 34 years old	Slowness in access and use speed	44,7
Age: 25 to 34 years old	Incompatibility between diferent devices and file formats	21,6
Age: 25 to 34 years old	Technical problems with the server (e.g unavailability of service)	25,5
Age: 25 to 34 years old	Disclosure of data to third parties for security problems	4,2
Age: 25 to 34 years old	Unathorised use of personal information by the service provider	4
Age: 25 to 34 years old	Ambiguous or hard to understand terms and conditions from the service provider	16,5
Age: 25 to 34 years old	Difficulties to move files from a service provider to another	9,9
Age: 25 to 34 years old	Have not experienced problems	40,7
Age: 35 to 44 years old	Total number of persons who have used file-storing spaces online in the last three months	2.246.074
Age: 35 to 44 years old	Slowness in access and use speed	42,3
Age: 35 to 44 years old	Incompatibility between diferent devices and file formats	26,4
Age: 35 to 44 years old	Technical problems with the server (e.g unavailability of service)	27,4
Age: 35 to 44 years old	Disclosure of data to third parties for security problems	5,7
Age: 35 to 44 years old	Unathorised use of personal information by the service provider	5,9
Age: 35 to 44 years old	Ambiguous or hard to understand terms and conditions from the service provider	20,9
Age: 35 to 44 years old	Difficulties to move files from a service provider to another	10,8
Age: 35 to 44 years old	Have not experienced problems	42
Age: 45 to 54 years old	Total number of persons who have used file-storing spaces online in the last three months	1.395.392
Age: 45 to 54 years old	Slowness in access and use speed	40,2
Age: 45 to 54 years old	Incompatibility between diferent devices and file formats	24,7
Age: 45 to 54 years old	Technical problems with the server (e.g unavailability of service)	29,3
Age: 45 to 54 years old	Disclosure of data to third parties for security problems	5,2
Age: 45 to 54 years old	Unathorised use of personal information by the service provider	6,6
Age: 45 to 54 years old	Ambiguous or hard to understand terms and conditions from the service provider	21,1
Age: 45 to 54 years old	Difficulties to move files from a service provider to another	13
Age: 45 to 54 years old	Have not experienced problems	44,7
Age: 55 to 64 years old	Total number of persons who have used file-storing spaces online in the last three months	571.134
Age: 55 to 64 years old	Slowness in access and use speed	48,9
Age: 55 to 64 years old	Incompatibility between diferent devices and file formats	26,1
Age: 55 to 64 years old	Technical problems with the server (e.g unavailability of service)	32
Age: 55 to 64 years old	Disclosure of data to third parties for security problems	4,2
Age: 55 to 64 years old	Unathorised use of personal information by the service provider	3,1
Age: 55 to 64 years old	Ambiguous or hard to understand terms and conditions from the service provider	18,9
Age: 55 to 64 years old	Difficulties to move files from a service provider to another	6,4
Age: 55 to 64 years old	Have not experienced problems	34,8
Age: 65 to 74 years old	Total number of persons who have used file-storing spaces online in the last three months	129.065
Age: 65 to 74 years old	Slowness in access and use speed	54,5
Age: 65 to 74 years old	Incompatibility between diferent devices and file formats	31,4
Age: 65 to 74 years old	Technical problems with the server (e.g unavailability of service)	37,7
Age: 65 to 74 years old	Disclosure of data to third parties for security problems	3
Age: 65 to 74 years old	Unathorised use of personal information by the service provider	2,8
Age: 65 to 74 years old	Ambiguous or hard to understand terms and conditions from the service provider	18,4
Age: 65 to 74 years old	Difficulties to move files from a service provider to another	10,6
Age: 65 to 74 years old	Have not experienced problems	30,2
Habitat: 100,000 inhabitants and over and provincial capitals	Total number of persons who have used file-storing spaces online in the last three months	3.995.133
Habitat: 100,000 inhabitants and over and provincial capitals	Slowness in access and use speed	41,7
Habitat: 100,000 inhabitants and over and provincial capitals	Incompatibility between diferent devices and file formats	25,1
Habitat: 100,000 inhabitants and over and provincial capitals	Technical problems with the server (e.g unavailability of service)	25,7
Habitat: 100,000 inhabitants and over and provincial capitals	Disclosure of data to third parties for security problems	3,6
Habitat: 100,000 inhabitants and over and provincial capitals	Unathorised use of personal information by the service provider	3,8
Habitat: 100,000 inhabitants and over and provincial capitals	Ambiguous or hard to understand terms and conditions from the service provider	18,5
Habitat: 100,000 inhabitants and over and provincial capitals	Difficulties to move files from a service provider to another	9,7
Habitat: 100,000 inhabitants and over and provincial capitals	Have not experienced problems	42,2
Habitat: From 50,000 to fewer than 100,000 inhabitants	Total number of persons who have used file-storing spaces online in the last three months	875.480
Habitat: From 50,000 to fewer than 100,000 inhabitants	Slowness in access and use speed	46,8
Habitat: From 50,000 to fewer than 100,000 inhabitants	Incompatibility between diferent devices and file formats	28
Habitat: From 50,000 to fewer than 100,000 inhabitants	Technical problems with the server (e.g unavailability of service)	29,7
Habitat: From 50,000 to fewer than 100,000 inhabitants	Disclosure of data to third parties for security problems	4,5
Habitat: From 50,000 to fewer than 100,000 inhabitants	Unathorised use of personal information by the service provider	6,1
Habitat: From 50,000 to fewer than 100,000 inhabitants	Ambiguous or hard to understand terms and conditions from the service provider	19,1
Habitat: From 50,000 to fewer than 100,000 inhabitants	Difficulties to move files from a service provider to another	9,9
Habitat: From 50,000 to fewer than 100,000 inhabitants	Have not experienced problems	38,4
Habitat: From 20,000 to fewer than 50,000 inhabitants	Total number of persons who have used file-storing spaces online in the last three months	1.238.733
Habitat: From 20,000 to fewer than 50,000 inhabitants	Slowness in access and use speed	43,2
Habitat: From 20,000 to fewer than 50,000 inhabitants	Incompatibility between diferent devices and file formats	26,2
Habitat: From 20,000 to fewer than 50,000 inhabitants	Technical problems with the server (e.g unavailability of service)	31,8
Habitat: From 20,000 to fewer than 50,000 inhabitants	Disclosure of data to third parties for security problems	6,2
Habitat: From 20,000 to fewer than 50,000 inhabitants	Unathorised use of personal information by the service provider	6
Habitat: From 20,000 to fewer than 50,000 inhabitants	Ambiguous or hard to understand terms and conditions from the service provider	16,9
Habitat: From 20,000 to fewer than 50,000 inhabitants	Difficulties to move files from a service provider to another	14,2
Habitat: From 20,000 to fewer than 50,000 inhabitants	Have not experienced problems	39
Habitat: From 10,000 to fewer than 20,000 inhabitants	Total number of persons who have used file-storing spaces online in the last three months	916.378
Habitat: From 10,000 to fewer than 20,000 inhabitants	Slowness in access and use speed	45,1
Habitat: From 10,000 to fewer than 20,000 inhabitants	Incompatibility between diferent devices and file formats	31,4
Habitat: From 10,000 to fewer than 20,000 inhabitants	Technical problems with the server (e.g unavailability of service)	35,3
Habitat: From 10,000 to fewer than 20,000 inhabitants	Disclosure of data to third parties for security problems	8,7
Habitat: From 10,000 to fewer than 20,000 inhabitants	Unathorised use of personal information by the service provider	4,7
Habitat: From 10,000 to fewer than 20,000 inhabitants	Ambiguous or hard to understand terms and conditions from the service provider	20,8
Habitat: From 10,000 to fewer than 20,000 inhabitants	Difficulties to move files from a service provider to another	11
Habitat: From 10,000 to fewer than 20,000 inhabitants	Have not experienced problems	36,6
Habitat: Less than 10,000 inhabitants	Total number of persons who have used file-storing spaces online in the last three months	1.468.428
Habitat: Less than 10,000 inhabitants	Slowness in access and use speed	49,9
Habitat: Less than 10,000 inhabitants	Incompatibility between diferent devices and file formats	24,3
Habitat: Less than 10,000 inhabitants	Technical problems with the server (e.g unavailability of service)	29,6
Habitat: Less than 10,000 inhabitants	Disclosure of data to third parties for security problems	6,1
Habitat: Less than 10,000 inhabitants	Unathorised use of personal information by the service provider	5,5
Habitat: Less than 10,000 inhabitants	Ambiguous or hard to understand terms and conditions from the service provider	18,4
Habitat: Less than 10,000 inhabitants	Difficulties to move files from a service provider to another	11,2
Habitat: Less than 10,000 inhabitants	Have not experienced problems	40
Size of the household: Households with 1 member	Total number of persons who have used file-storing spaces online in the last three months	481.041
Size of the household: Households with 1 member	Slowness in access and use speed	42,7
Size of the household: Households with 1 member	Incompatibility between diferent devices and file formats	28,4
Size of the household: Households with 1 member	Technical problems with the server (e.g unavailability of service)	32,3
Size of the household: Households with 1 member	Disclosure of data to third parties for security problems	3,8
Size of the household: Households with 1 member	Unathorised use of personal information by the service provider	4,7
Size of the household: Households with 1 member	Ambiguous or hard to understand terms and conditions from the service provider	21,5
Size of the household: Households with 1 member	Difficulties to move files from a service provider to another	11,1
Size of the household: Households with 1 member	Have not experienced problems	39,5
Size of the household: Households with 2 members	Total number of persons who have used file-storing spaces online in the last three months	1.692.673
Size of the household: Households with 2 members	Slowness in access and use speed	42,9
Size of the household: Households with 2 members	Incompatibility between diferent devices and file formats	23,5
Size of the household: Households with 2 members	Technical problems with the server (e.g unavailability of service)	26,7
Size of the household: Households with 2 members	Disclosure of data to third parties for security problems	4
Size of the household: Households with 2 members	Unathorised use of personal information by the service provider	2,7
Size of the household: Households with 2 members	Ambiguous or hard to understand terms and conditions from the service provider	19,9
Size of the household: Households with 2 members	Difficulties to move files from a service provider to another	10,7
Size of the household: Households with 2 members	Have not experienced problems	42,3
Size of the household: Households with 3 members	Total number of persons who have used file-storing spaces online in the last three months	2.602.024
Size of the household: Households with 3 members	Slowness in access and use speed	43,6
Size of the household: Households with 3 members	Incompatibility between diferent devices and file formats	24,9
Size of the household: Households with 3 members	Technical problems with the server (e.g unavailability of service)	29,2
Size of the household: Households with 3 members	Disclosure of data to third parties for security problems	5,4
Size of the household: Households with 3 members	Unathorised use of personal information by the service provider	5,6
Size of the household: Households with 3 members	Ambiguous or hard to understand terms and conditions from the service provider	18,4
Size of the household: Households with 3 members	Difficulties to move files from a service provider to another	10
Size of the household: Households with 3 members	Have not experienced problems	41,8
Size of the household: Households with 4 members	Total number of persons who have used file-storing spaces online in the last three months	2.744.361
Size of the household: Households with 4 members	Slowness in access and use speed	45,1
Size of the household: Households with 4 members	Incompatibility between diferent devices and file formats	28,8
Size of the household: Households with 4 members	Technical problems with the server (e.g unavailability of service)	28,9
Size of the household: Households with 4 members	Disclosure of data to third parties for security problems	5,4
Size of the household: Households with 4 members	Unathorised use of personal information by the service provider	5,1
Size of the household: Households with 4 members	Ambiguous or hard to understand terms and conditions from the service provider	18,4
Size of the household: Households with 4 members	Difficulties to move files from a service provider to another	9,5
Size of the household: Households with 4 members	Have not experienced problems	38,4
Size of the household: Households with 5 or more members	Total number of persons who have used file-storing spaces online in the last three months	974.053
Size of the household: Households with 5 or more members	Slowness in access and use speed	46,8
Size of the household: Households with 5 or more members	Incompatibility between diferent devices and file formats	25,1
Size of the household: Households with 5 or more members	Technical problems with the server (e.g unavailability of service)	28,8
Size of the household: Households with 5 or more members	Disclosure of data to third parties for security problems	5,9
Size of the household: Households with 5 or more members	Unathorised use of personal information by the service provider	4,6
Size of the household: Households with 5 or more members	Ambiguous or hard to understand terms and conditions from the service provider	15,5
Size of the household: Households with 5 or more members	Difficulties to move files from a service provider to another	16,4
Size of the household: Households with 5 or more members	Have not experienced problems	39
Nationality: Spanish	Total number of persons who have used file-storing spaces online in the last three months	7.727.578
Nationality: Spanish	Slowness in access and use speed	44
Nationality: Spanish	Incompatibility between diferent devices and file formats	26,1
Nationality: Spanish	Technical problems with the server (e.g unavailability of service)	28,7
Nationality: Spanish	Disclosure of data to third parties for security problems	4,8
Nationality: Spanish	Unathorised use of personal information by the service provider	4,6
Nationality: Spanish	Ambiguous or hard to understand terms and conditions from the service provider	18,9
Nationality: Spanish	Difficulties to move files from a service provider to another	10,6
Nationality: Spanish	Have not experienced problems	40,4
Nationality: Foreign	Total number of persons who have used file-storing spaces online in the last three months	766.574
Nationality: Foreign	Slowness in access and use speed	47,1
Nationality: Foreign	Incompatibility between diferent devices and file formats	26,4
Nationality: Foreign	Technical problems with the server (e.g unavailability of service)	28,8
Nationality: Foreign	Disclosure of data to third parties for security problems	7,6
Nationality: Foreign	Unathorised use of personal information by the service provider	6,2
Nationality: Foreign	Ambiguous or hard to understand terms and conditions from the service provider	14,6
Nationality: Foreign	Difficulties to move files from a service provider to another	12,5
Nationality: Foreign	Have not experienced problems	39,5