Socio-economic characteristics;Reasons stated;Total
Total Persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;5.047.728
Total Persons;There was not a service available in the webpage;9,9
Total Persons;Lack of knowledge or ability;24
Total Persons;Concern about the protection and security of personal data;17,4
Total Persons;They do not have an electronic signature or certificate or have problems using them;19
Total Persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,8
Total Persons;Other reasons;37,2
Studies completed: Illiterate persons with unfinished primary education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;51.178
Studies completed: Illiterate persons with unfinished primary education;There was not a service available in the webpage;1,3
Studies completed: Illiterate persons with unfinished primary education;Lack of knowledge or ability;71,7
Studies completed: Illiterate persons with unfinished primary education;Concern about the protection and security of personal data;3,6
Studies completed: Illiterate persons with unfinished primary education;They do not have an electronic signature or certificate or have problems using them;20,6
Studies completed: Illiterate persons with unfinished primary education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);37,1
Studies completed: Illiterate persons with unfinished primary education;Other reasons;48,4
Studies completed: Primary Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;424.806
Studies completed: Primary Education;There was not a service available in the webpage;9,6
Studies completed: Primary Education;Lack of knowledge or ability;46,9
Studies completed: Primary Education;Concern about the protection and security of personal data;30,9
Studies completed: Primary Education;They do not have an electronic signature or certificate or have problems using them;16
Studies completed: Primary Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);50,4
Studies completed: Primary Education;Other reasons;21,2
Studies completed: First stage Secondary Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.151.834
Studies completed: First stage Secondary Education;There was not a service available in the webpage;6,8
Studies completed: First stage Secondary Education;Lack of knowledge or ability;33,4
Studies completed: First stage Secondary Education;Concern about the protection and security of personal data;17,3
Studies completed: First stage Secondary Education;They do not have an electronic signature or certificate or have problems using them;13
Studies completed: First stage Secondary Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);39,7
Studies completed: First stage Secondary Education;Other reasons;38,8
Studies completed: Second stage Secondary Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.568.125
Studies completed: Second stage Secondary Education;There was not a service available in the webpage;10,2
Studies completed: Second stage Secondary Education;Lack of knowledge or ability;21,5
Studies completed: Second stage Secondary Education;Concern about the protection and security of personal data;15
Studies completed: Second stage Secondary Education;They do not have an electronic signature or certificate or have problems using them;21
Studies completed: Second stage Secondary Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);38,8
Studies completed: Second stage Secondary Education;Other reasons;38,4
Studies completed: Advanced Vocational Education;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;506.554
Studies completed: Advanced Vocational Education;There was not a service available in the webpage;9,3
Studies completed: Advanced Vocational Education;Lack of knowledge or ability;15,4
Studies completed: Advanced Vocational Education;Concern about the protection and security of personal data;16,1
Studies completed: Advanced Vocational Education;They do not have an electronic signature or certificate or have problems using them;12,5
Studies completed: Advanced Vocational Education;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);41,9
Studies completed: Advanced Vocational Education;Other reasons;40,3
Studies completed: University studies and similar;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;631.325
Studies completed: University studies and similar;There was not a service available in the webpage;9,4
Studies completed: University studies and similar;Lack of knowledge or ability;15,1
Studies completed: University studies and similar;Concern about the protection and security of personal data;18,1
Studies completed: University studies and similar;They do not have an electronic signature or certificate or have problems using them;21,8
Studies completed: University studies and similar;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);35,8
Studies completed: University studies and similar;Other reasons;39,6
Studies completed: University studies, Master's and similar;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;680.748
Studies completed: University studies, Master's and similar;There was not a service available in the webpage;16,2
Studies completed: University studies, Master's and similar;Lack of knowledge or ability;11,1
Studies completed: University studies, Master's and similar;Concern about the protection and security of personal data;15,7
Studies completed: University studies, Master's and similar;They do not have an electronic signature or certificate or have problems using them;28,1
Studies completed: University studies, Master's and similar;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);31,3
Studies completed: University studies, Master's and similar;Other reasons;35,6
Studies completed: University doctorate;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;32.519
Studies completed: University doctorate;There was not a service available in the webpage;10,2
Studies completed: University doctorate;Lack of knowledge or ability;6,4
Studies completed: University doctorate;Concern about the protection and security of personal data;21,6
Studies completed: University doctorate;They do not have an electronic signature or certificate or have problems using them;31,3
Studies completed: University doctorate;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);29
Studies completed: University doctorate;Other reasons;49,4
Studies completed: Others;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;640
Studies completed: Others;There was not a service available in the webpage;0
Studies completed: Others;Lack of knowledge or ability;0
Studies completed: Others;Concern about the protection and security of personal data;0
Studies completed: Others;They do not have an electronic signature or certificate or have problems using them;0
Studies completed: Others;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);0
Studies completed: Others;Other reasons;100
Employment situation: Employed economically active persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.979.634
Employment situation: Employed economically active persons;There was not a service available in the webpage;9,2
Employment situation: Employed economically active persons;Lack of knowledge or ability;19,7
Employment situation: Employed economically active persons;Concern about the protection and security of personal data;18,5
Employment situation: Employed economically active persons;They do not have an electronic signature or certificate or have problems using them;20,1
Employment situation: Employed economically active persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);43,4
Employment situation: Employed economically active persons;Other reasons;36,3
Employment situation: Unemployed economically active persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;935.981
Employment situation: Unemployed economically active persons;There was not a service available in the webpage;8,2
Employment situation: Unemployed economically active persons;Lack of knowledge or ability;33,2
Employment situation: Unemployed economically active persons;Concern about the protection and security of personal data;15,9
Employment situation: Unemployed economically active persons;They do not have an electronic signature or certificate or have problems using them;18,4
Employment situation: Unemployed economically active persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);31,9
Employment situation: Unemployed economically active persons;Other reasons;39,5
Employment situation: Inactive population: Students;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;418.173
Employment situation: Inactive population: Students;There was not a service available in the webpage;21,2
Employment situation: Inactive population: Students;Lack of knowledge or ability;19,4
Employment situation: Inactive population: Students;Concern about the protection and security of personal data;15
Employment situation: Inactive population: Students;They do not have an electronic signature or certificate or have problems using them;14,3
Employment situation: Inactive population: Students;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);18,4
Employment situation: Inactive population: Students;Other reasons;40,2
Employment situation: Inactive population: Household chores;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;209.281
Employment situation: Inactive population: Household chores;There was not a service available in the webpage;5,2
Employment situation: Inactive population: Household chores;Lack of knowledge or ability;38
Employment situation: Inactive population: Household chores;Concern about the protection and security of personal data;16,6
Employment situation: Inactive population: Household chores;They do not have an electronic signature or certificate or have problems using them;26
Employment situation: Inactive population: Household chores;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);44,9
Employment situation: Inactive population: Household chores;Other reasons;37,6
Employment situation: Inactive population: Pensioners;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;447.976
Employment situation: Inactive population: Pensioners;There was not a service available in the webpage;6,6
Employment situation: Inactive population: Pensioners;Lack of knowledge or ability;31,2
Employment situation: Inactive population: Pensioners;Concern about the protection and security of personal data;15,4
Employment situation: Inactive population: Pensioners;They do not have an electronic signature or certificate or have problems using them;14
Employment situation: Inactive population: Pensioners;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);41
Employment situation: Inactive population: Pensioners;Other reasons;35,1
Employment situation: Other employment situation;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;56.684
Employment situation: Other employment situation;There was not a service available in the webpage;33,3
Employment situation: Other employment situation;Lack of knowledge or ability;17,1
Employment situation: Other employment situation;Concern about the protection and security of personal data;17,8
Employment situation: Other employment situation;They do not have an electronic signature or certificate or have problems using them;22,4
Employment situation: Other employment situation;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);21
Employment situation: Other employment situation;Other reasons;40,1
Professional status (in main job): Worker employed by others;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.263.005
Professional status (in main job): Worker employed by others;There was not a service available in the webpage;10
Professional status (in main job): Worker employed by others;Lack of knowledge or ability;19,4
Professional status (in main job): Worker employed by others;Concern about the protection and security of personal data;20,6
Professional status (in main job): Worker employed by others;They do not have an electronic signature or certificate or have problems using them;20,6
Professional status (in main job): Worker employed by others;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);36,9
Professional status (in main job): Worker employed by others;Other reasons;39,5
Professional status (in main job): Self-employed or freelance workers;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;716.628
Professional status (in main job): Self-employed or freelance workers;There was not a service available in the webpage;6,8
Professional status (in main job): Self-employed or freelance workers;Lack of knowledge or ability;20,6
Professional status (in main job): Self-employed or freelance workers;Concern about the protection and security of personal data;12,1
Professional status (in main job): Self-employed or freelance workers;They do not have an electronic signature or certificate or have problems using them;18,4
Professional status (in main job): Self-employed or freelance workers;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);64
Professional status (in main job): Self-employed or freelance workers;Other reasons;26,1
Main occupation: Manual;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;836.210
Main occupation: Manual;There was not a service available in the webpage;5
Main occupation: Manual;Lack of knowledge or ability;37,2
Main occupation: Manual;Concern about the protection and security of personal data;27,2
Main occupation: Manual;They do not have an electronic signature or certificate or have problems using them;18,9
Main occupation: Manual;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);45
Main occupation: Manual;Other reasons;38,4
Main occupation: Non-manual;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.143.424
Main occupation: Non-manual;There was not a service available in the webpage;10,9
Main occupation: Non-manual;Lack of knowledge or ability;12,9
Main occupation: Non-manual;Concern about the protection and security of personal data;15,2
Main occupation: Non-manual;They do not have an electronic signature or certificate or have problems using them;20,6
Main occupation: Non-manual;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42,8
Main occupation: Non-manual;Other reasons;35,4
Main occupation: ICT workers;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;84.961
Main occupation: ICT workers;There was not a service available in the webpage;32,1
Main occupation: ICT workers;Lack of knowledge or ability;0
Main occupation: ICT workers;Concern about the protection and security of personal data;7,4
Main occupation: ICT workers;They do not have an electronic signature or certificate or have problems using them;45,1
Main occupation: ICT workers;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);63,1
Main occupation: ICT workers;Other reasons;18,6
Main occupation: Other workers;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2.894.673
Main occupation: Other workers;There was not a service available in the webpage;8,5
Main occupation: Other workers;Lack of knowledge or ability;20,3
Main occupation: Other workers;Concern about the protection and security of personal data;18,9
Main occupation: Other workers;They do not have an electronic signature or certificate or have problems using them;19,4
Main occupation: Other workers;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42,9
Main occupation: Other workers;Other reasons;36,8
Net household monthly income: Less than 900 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;691.140
Net household monthly income: Less than 900 Euros;There was not a service available in the webpage;7,6
Net household monthly income: Less than 900 Euros;Lack of knowledge or ability;41,1
Net household monthly income: Less than 900 Euros;Concern about the protection and security of personal data;22,4
Net household monthly income: Less than 900 Euros;They do not have an electronic signature or certificate or have problems using them;25,1
Net household monthly income: Less than 900 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);29,9
Net household monthly income: Less than 900 Euros;Other reasons;38,7
Net household monthly income: From 901 to 1,600 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.397.092
Net household monthly income: From 901 to 1,600 Euros;There was not a service available in the webpage;10
Net household monthly income: From 901 to 1,600 Euros;Lack of knowledge or ability;28,2
Net household monthly income: From 901 to 1,600 Euros;Concern about the protection and security of personal data;17,7
Net household monthly income: From 901 to 1,600 Euros;They do not have an electronic signature or certificate or have problems using them;21,6
Net household monthly income: From 901 to 1,600 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);37,8
Net household monthly income: From 901 to 1,600 Euros;Other reasons;39,1
Net household monthly income: 1,601 to 2,500 euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;982.596
Net household monthly income: 1,601 to 2,500 euros;There was not a service available in the webpage;7,3
Net household monthly income: 1,601 to 2,500 euros;Lack of knowledge or ability;18,9
Net household monthly income: 1,601 to 2,500 euros;Concern about the protection and security of personal data;17,9
Net household monthly income: 1,601 to 2,500 euros;They do not have an electronic signature or certificate or have problems using them;20,7
Net household monthly income: 1,601 to 2,500 euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42,2
Net household monthly income: 1,601 to 2,500 euros;Other reasons;38,4
Net household monthly income: More than 2,500 Euros;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;927.837
Net household monthly income: More than 2,500 Euros;There was not a service available in the webpage;11,4
Net household monthly income: More than 2,500 Euros;Lack of knowledge or ability;15,2
Net household monthly income: More than 2,500 Euros;Concern about the protection and security of personal data;13,8
Net household monthly income: More than 2,500 Euros;They do not have an electronic signature or certificate or have problems using them;21,4
Net household monthly income: More than 2,500 Euros;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);42
Net household monthly income: More than 2,500 Euros;Other reasons;34,4
Net household monthly income: DK/NA;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1.049.064
Net household monthly income: DK/NA;There was not a service available in the webpage;12,3
Net household monthly income: DK/NA;Lack of knowledge or ability;19,5
Net household monthly income: DK/NA;Concern about the protection and security of personal data;16,5
Net household monthly income: DK/NA;They do not have an electronic signature or certificate or have problems using them;7,9
Net household monthly income: DK/NA;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);40
Net household monthly income: DK/NA;Other reasons;35