Survey on the Use of Information and Communication Technologies and Electronic Commerce in Companies Results by Autonomous Community or Autonomous City Variables in the use of ICT (first quarter 2014) by Autonomous City or Community, main variables and activity group. Units: percentages Total Companies Industria Construction Servicios National Total 1.1 % of companies that had computers 99.2 99.0 98.8 99.3 1.2 % of companies that had a Local Area Network (LAN) 87.3 86.8 84.9 88.1 1.3 % of companies that had a 'wireless' Local Area Network 61.9 61.5 55.0 63.6 1.4 % of companies that had an Internet connection 98.3 97.7 97.3 98.8 1.5 % of companies that had Mobile telephones 95.3 95.1 97.2 95.0 2.1 % of personnel that uses computers at least once a week 58.0 48.7 42.2 63.8 2.2 % of personnel that uses Internet-connected computers at least once a week 48.3 38.3 39.3 53.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 19.2 16.0 19.0 20.7 3 % of companies that used some type of open source software 85.6 83.1 85.5 86.8 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 37.5 34.5 35.6 39.3 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 80.2 77.9 80.5 81.3 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 60.7 58.9 64.2 60.8 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 27.7 25.0 24.7 29.6 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 21.3 19.7 14.0 23.5 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 35.0 31.1 34.8 37.0 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 6.4 8.0 6.9 5.5 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 6.9 8.2 7.1 6.2 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.1 6.4 5.2 4.5 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 4.4 5.4 4.6 3.9 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 5.9 6.8 6.9 5.2 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.7 1.7 1.4 1.7 5.1 ICT experts: % of companies that hired ICT experts 25.1 23.2 16.2 27.8 5.2 ICT experts: % of companies that provided ICT training activities to their employees 22.9 20.9 15.5 25.4 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 54.1 50.5 43.4 56.9 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 80.6 83.3 79.3 79.7 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 11.1 7.5 7.7 13.4 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 1.3 0.5 1.1 1.7 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.9 99.9 99.9 99.8 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.1 97.4 97.6 98.6 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 90.4 92.0 89.9 89.7 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 21.1 16.2 13.7 25.0 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 5.4 6.2 2.6 5.5 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 78.3 78.2 83.3 77.4 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 55.0 52.8 53.4 56.4 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 74.2 74.3 78.9 73.1 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 23.7 22.3 24.7 24.1 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.5 0.9 1.2 0.2 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 44.3 51.4 46.0 40.6 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 30.8 30.5 31.9 30.7 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 12.4 8.1 11.7 14.6 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 10.2 6.5 6.7 12.6 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 54.6 53.5 59.1 54.1 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 36.4 33.9 34.9 37.9 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 49.0 48.4 53.4 48.4 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 97.7 97.9 98.5 97.5 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 90.3 90.6 91.2 90.0 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 51.1 46.9 54.6 52.4 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 57.6 55.1 56.5 59.0 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 58.1 55.2 54.6 60.2 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.6 91.8 91.1 93.2 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 62.9 59.6 66.9 63.7 11 % of companies that paid for advertising on the Internet 30.0 26.5 27.6 32.1 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 91.1 90.0 93.1 91.2 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 80.0 76.4 82.8 81.1 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 88.6 89.3 86.0 88.7 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 58.2 57.7 65.4 56.9 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 36.3 26.9 43.3 39.0 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 3.8 3.0 1.7 4.6 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 78.2 75.2 82.5 78.7 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 85.8 86.5 80.9 86.6 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 58.4 56.9 67.0 57.3 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 31.2 22.0 37.4 34.0 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 3.9 3.8 2.6 4.3 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 68.4 67.8 68.7 68.7 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 85.8 86.1 81.4 86.5 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 48.4 50.1 57.7 45.7 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 21.4 14.8 25.9 23.6 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 6.4 5.7 3.9 7.2 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 76.6 75.5 73.6 77.7 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 89.6 88.8 87.7 90.3 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 38.3 38.4 43.5 37.2 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 16.9 11.1 21.2 18.8 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 4.9 3.9 4.8 5.5 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 60.2 58.8 60.1 60.8 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 88.0 88.5 89.9 87.4 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 27.1 27.8 29.1 26.3 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 9.9 6.0 12.2 11.2 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 8.9 7.1 6.1 10.3 13 % of companies with an Internet connection and a website (3) 75.8 79.4 67.6 75.7 14.1 Services available on the website: Appearance of the company (4) 90.5 90.3 87.4 91.1 14.2 Services available on the website: Execution of online bookings or orders (4) 16.9 9.2 2.9 23.3 14.3 Services available on the website: Access to catalogues and price lists (4) 52.8 55.5 29.7 55.6 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 7.4 6.1 2.1 9.0 14.5 Services available on the website: Online tracking of orders (4) 11.1 7.1 1.3 14.9 14.6 Services available on the website: Customization of the website for frequent users (4) 8.4 6.7 5.4 9.8 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 34.7 24.6 19.1 42.5 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 65.2 60.1 54.2 69.7 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 21.1 13.3 19.1 25.4 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 26.4 23.2 20.7 29.0 15 % of companies that used a digital signature in any communication sent from their company (3) 70.7 70.6 72.4 70.4 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 17.2 17.0 12.1 18.4 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.4 98.4 99.4 98.1 17 Social Media: % of companies that used Social Media: 36.9 29.7 23.4 43.0 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 92.4 87.8 87.3 94.5 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 40.9 33.4 24.2 45.3 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 39.6 40.4 30.3 40.4 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 12.9 11.2 15.0 13.3 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 72.1 64.8 60.0 75.9 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 56.8 49.7 40.4 61.0 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 32.9 26.1 27.5 35.7 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 28.2 21.4 31.9 29.9 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 21.8 15.2 20.3 24.1 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 28.2 20.8 33.6 30.1 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 39.2 34.5 25.7 42.2 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 48.1 48.4 60.3 46.7 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 4.2 5.0 5.0 3.8 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 15.0 13.1 8.9 17.2 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 61.4 61.2 61.6 61.5 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 27.7 22.5 29.5 29.4 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 54.7 44.8 45.5 59.3 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 69.0 66.0 68.9 70.1 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 20.7 18.3 35.8 20.0 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 23.1 19.2 14.9 25.4 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 25.1 15.2 19.2 29.3 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 53.4 48.0 47.8 56.0 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 39.1 33.2 31.6 42.0 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 31.0 30.8 18.3 32.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 19.2 23.1 24.3 17.2 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 17.6 17.3 20.2 17.4 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 26.8 27.8 22.0 27.0 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 32.3 32.9 23.2 33.1 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 27.8 23.6 26.2 29.5 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 24.9 29.9 27.6 22.8 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 21.5 24.1 36.0 19.0 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 17.0 16.4 8.1 18.1 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 45.9 39.6 42.9 48.5 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 17.9 17.2 28.7 17.0 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 28.5 25.6 8.3 31.7 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 42.7 36.6 53.1 43.8 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 10.5 11.6 17.8 9.3 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 22.4 18.6 8.8 25.2 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 46.6 42.9 53.7 47.1 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 12.0 13.2 18.4 10.9 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 33.3 34.9 30.5 33.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 34.7 36.0 33.8 34.2 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 33.8 34.5 33.8 33.5 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 30.6 28.5 32.7 31.2 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 46.5 48.0 48.3 45.4 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 45.9 46.7 47.9 45.0 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 38.0 43.2 30.4 37.1 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 36.8 34.9 25.7 39.9 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 34.9 33.3 24.2 37.9 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 28.5 26.7 15.9 31.9 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 40.2 38.0 41.0 41.0 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 42.1 39.0 44.7 43.1 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 18.8 17.1 13.1 20.7 31.2.% of companies that share electronically information about the supply chain via website (10) 69.7 64.2 54.6 73.8 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 68.4 73.0 68.8 66.6 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 7.7 10.8 3.6 7.0 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 5.9 7.3 2.0 6.1 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 3.6 4.4 2.4 3.4 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 18.9 23.5 10.5 18.6 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 4.9 6.3 1.5 5.0 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 69.1 63.7 70.6 71.1 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 93.0 93.7 96.5 92.0 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 23.6 26.0 26.9 22.0 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 16.2 16.7 12.4 16.8 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.3 0.9 0.4 1.7 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 65.3 63.7 63.4 66.4 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 2,589,876.1 499,821.1 79,030.9 2,011,024.1 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 2,180,584.7 679,246.1 56,558.5 1,444,780.1 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 3,960,749.8 912,011.3 81,048.1 2,967,690.5 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 938,350.6 268,487.7 22,254.7 647,608.2 AndalucÝa 1.1 % of companies that had computers 98.4 99.6 95.8 98.5 1.2 % of companies that had a Local Area Network (LAN) 86.6 85.6 80.5 88.4 1.3 % of companies that had a 'wireless' Local Area Network 61.1 64.3 53.8 61.5 1.4 % of companies that had an Internet connection 97.6 96.6 95.8 98.4 1.5 % of companies that had Mobile telephones 94.7 97.0 94.2 94.0 2.1 % of personnel that uses computers at least once a week 48.8 40.2 42.0 53.3 2.2 % of personnel that uses Internet-connected computers at least once a week 41.8 31.9 38.0 46.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 14.9 12.3 19.0 15.0 3 % of companies that used some type of open source software 88.2 83.3 90.4 89.6 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 38.5 42.2 44.7 35.7 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 83.9 81.1 85.2 84.7 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 64.7 63.0 70.2 64.0 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 29.5 28.2 42.0 27.1 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 18.1 14.0 17.3 19.9 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 38.0 33.2 45.7 38.0 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 6.0 8.6 1.7 5.9 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 5.5 8.2 2.1 5.2 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.7 7.8 3.3 3.8 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 3.8 5.5 3.4 3.2 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 4.6 6.5 1.7 4.6 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.3 1.7 0.1 1.5 5.1 ICT experts: % of companies that hired ICT experts 21.7 18.7 19.3 23.5 5.2 ICT experts: % of companies that provided ICT training activities to their employees 22.4 17.9 10.0 26.9 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 51.0 42.7 66.9 51.8 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 78.4 76.7 63.3 80.0 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 10.0 4.8 12.0 11.6 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 1.2 0.4 4.9 0.6 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.8 97.4 100.0 99.1 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 93.7 94.0 87.0 95.1 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 12.0 9.7 13.8 12.4 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 6.3 4.5 7.1 6.8 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 74.9 77.6 81.5 72.4 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 46.0 47.3 38.6 47.1 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 71.9 73.8 81.5 69.1 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 21.3 20.8 27.3 20.2 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.2 1.0 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 46.6 50.8 40.1 46.5 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 35.1 34.5 35.5 35.3 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 10.9 6.3 18.3 11.0 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 5.9 4.9 6.1 6.3 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 48.8 46.2 65.9 46.0 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 27.3 21.5 38.2 27.0 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 44.1 43.2 60.9 40.6 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 96.1 97.9 96.4 95.3 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 91.5 89.8 91.0 92.3 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 51.7 48.8 60.7 50.8 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 55.4 55.5 66.0 53.0 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 61.3 57.5 62.4 62.5 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 93.6 87.2 92.8 96.3 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 59.9 52.5 80.5 58.1 11 % of companies that paid for advertising on the Internet 33.2 28.6 26.9 36.4 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 94.4 88.1 95.6 96.5 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 83.3 69.5 85.2 88.0 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 89.3 93.6 86.9 88.5 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 57.7 56.9 79.4 53.4 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 41.3 22.5 61.8 42.6 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 3.5 2.3 0.0 4.6 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 81.5 70.5 87.5 84.3 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 88.1 90.8 83.0 88.5 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 59.8 54.7 76.6 57.6 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 36.1 18.9 52.9 37.7 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 3.4 6.7 0.0 3.1 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 69.0 64.9 74.8 69.3 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 87.4 87.9 88.3 87.0 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 51.6 49.4 69.3 48.2 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 23.2 16.0 26.5 24.9 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 8.1 8.3 2.2 9.5 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 83.8 74.2 88.2 86.4 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 92.7 91.8 94.8 92.5 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 38.2 35.9 49.5 36.4 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 22.0 12.2 30.2 23.3 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 5.5 7.0 5.0 5.1 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 66.6 60.2 75.0 67.1 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 88.5 88.5 93.9 87.2 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 29.6 27.7 38.4 28.0 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 14.0 6.9 17.7 15.5 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 9.7 9.8 5.9 10.6 13 % of companies with an Internet connection and a website (3) 70.9 71.6 79.4 68.8 14.1 Services available on the website: Appearance of the company (4) 84.7 86.1 77.0 86.1 14.2 Services available on the website: Execution of online bookings or orders (4) 20.3 11.3 2.6 28.3 14.3 Services available on the website: Access to catalogues and price lists (4) 52.9 50.9 29.4 59.6 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 8.4 7.4 2.5 10.2 14.5 Services available on the website: Online tracking of orders (4) 12.5 8.5 2.7 16.5 14.6 Services available on the website: Customization of the website for frequent users (4) 7.2 9.1 4.4 7.2 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 39.0 29.8 14.0 48.9 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 61.5 65.7 41.3 65.0 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 23.5 13.2 29.8 25.8 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 25.9 27.8 15.6 27.7 15 % of companies that used a digital signature in any communication sent from their company (3) 76.5 69.9 82.1 77.8 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 13.6 10.3 9.0 15.8 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.9 99.4 100.0 98.4 17 Social Media: % of companies that used Social Media: 40.5 31.0 27.3 46.9 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 93.3 89.8 91.6 94.4 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 36.9 32.5 23.8 39.6 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 36.0 31.8 34.8 37.2 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 9.1 4.6 8.9 10.2 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 70.2 69.5 58.8 71.8 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 54.9 48.8 37.3 58.7 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 33.1 34.0 37.4 32.4 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 30.4 31.7 65.6 25.6 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 19.2 14.7 37.8 17.9 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 26.8 30.7 43.1 23.8 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 39.3 48.9 25.1 38.7 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 49.7 40.9 74.4 48.7 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 3.3 4.6 0.4 3.4 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 11.2 8.3 11.2 12.3 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 64.9 61.0 66.5 65.6 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 38.2 35.8 42.0 38.0 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 49.7 38.5 52.4 52.1 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 60.3 61.1 83.3 55.5 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 21.8 18.5 46.1 17.7 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 18.0 16.3 19.5 18.1 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 34.0 23.1 58.7 31.9 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 52.2 50.8 66.2 49.8 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 40.0 47.6 27.6 40.6 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 39.6 42.4 21.5 42.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 18.7 18.1 2.3 22.1 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 12.5 6.9 0.5 16.3 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 18.6 22.4 13.3 18.8 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 29.1 51.9 18.8 25.4 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 31.2 22.0 13.6 37.0 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 27.9 35.6 20.5 27.4 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 21.9 25.6 32.4 18.9 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 21.4 20.9 15.3 22.7 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 41.5 39.9 12.0 47.8 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 17.6 9.5 47.3 13.7 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 33.3 20.4 15.3 40.1 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 33.7 30.9 51.2 30.9 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 11.6 13.3 8.1 11.9 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 19.5 14.5 0.9 24.5 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 48.6 44.3 71.8 45.1 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 11.7 5.7 8.1 14.0 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 31.8 32.0 36.5 30.7 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 34.4 31.3 36.2 35.2 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 32.9 32.5 32.9 33.0 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 27.8 30.1 29.3 26.6 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 49.2 47.5 51.6 49.3 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 49.0 47.2 48.4 49.9 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 28.2 26.1 28.0 29.1 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 35.3 32.4 20.6 39.8 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 33.8 31.5 20.6 37.8 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 27.5 23.4 16.5 31.6 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 41.7 34.3 50.7 42.5 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 47.6 38.7 55.6 49.2 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 20.8 14.5 16.9 24.2 31.2.% of companies that share electronically information about the supply chain via website (10) 66.9 56.2 56.7 71.0 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 62.5 75.7 62.3 59.4 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 5.1 6.5 4.8 4.6 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 3.9 4.6 3.4 3.8 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 2.7 2.3 1.6 3.1 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 14.1 15.4 14.3 13.6 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 2.6 3.5 2.2 2.4 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 71.5 70.3 52.7 75.6 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 94.0 92.4 100.0 93.3 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 24.5 22.0 46.9 20.9 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 14.9 13.6 11.4 16.1 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.9 0.2 0.2 1.3 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 62.4 61.6 57.5 63.8 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 83,940.1 12,478.4 26,947.5 44,514.1 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 78,111.0 15,823.2 5,375.9 56,911.9 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 60,372.8 14,413.0 5,913.4 40,046.3 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 23,006.0 5,197.0 3,215.7 14,593.4 Arag¾n 1.1 % of companies that had computers 99.7 99.5 100.0 99.8 1.2 % of companies that had a Local Area Network (LAN) 88.1 92.3 85.9 85.7 1.3 % of companies that had a 'wireless' Local Area Network 58.7 71.0 41.9 54.1 1.4 % of companies that had an Internet connection 98.8 98.9 100.0 98.4 1.5 % of companies that had Mobile telephones 95.0 95.2 100.0 93.7 2.1 % of personnel that uses computers at least once a week 51.3 42.8 38.3 60.1 2.2 % of personnel that uses Internet-connected computers at least once a week 43.5 33.2 32.5 53.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 14.8 11.2 14.6 17.8 3 % of companies that used some type of open source software 86.0 86.5 79.7 87.1 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 44.1 47.0 34.1 44.4 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 82.1 84.2 71.9 83.0 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 66.6 64.4 68.7 67.6 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 25.6 23.8 17.1 28.9 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 19.4 24.8 1.7 19.8 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 37.7 35.4 40.0 38.8 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 7.4 6.3 12.9 6.7 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 6.9 5.8 11.9 6.4 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.4 5.7 6.9 4.9 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 3.7 3.7 0.7 4.4 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 4.9 4.1 4.1 5.6 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.7 1.1 0.0 2.6 5.1 ICT experts: % of companies that hired ICT experts 20.5 19.8 13.2 22.7 5.2 ICT experts: % of companies that provided ICT training activities to their employees 21.7 14.4 21.8 26.8 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 55.1 71.0 21.9 55.6 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 77.5 77.4 96.8 73.8 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 8.0 6.3 1.0 11.0 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 1.1 0.3 0.0 2.0 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.5 97.2 100.0 99.1 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 94.3 92.1 100.0 94.4 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 13.8 11.6 6.1 17.2 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 4.6 4.7 0.0 5.6 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 80.8 76.6 87.2 82.1 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 56.4 60.4 46.9 55.9 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 77.6 72.8 87.2 78.8 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 24.4 25.7 17.3 25.1 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.4 1.1 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 44.9 47.5 58.1 39.8 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 37.2 37.2 35.4 37.6 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 8.9 5.8 5.8 11.9 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.1 5.5 0.7 9.9 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 58.5 56.4 42.0 64.0 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 38.2 40.7 19.4 40.9 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 53.8 52.7 41.0 57.8 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.8 97.6 100.0 99.4 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 92.0 93.0 86.2 92.7 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 58.5 56.4 67.5 57.8 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 62.9 67.1 48.1 63.4 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 57.6 64.1 50.4 54.8 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.6 93.3 84.5 94.0 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 61.2 59.0 56.3 63.9 11 % of companies that paid for advertising on the Internet 37.8 37.1 50.7 35.2 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 91.7 92.9 84.5 92.5 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 81.5 83.8 76.7 81.1 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 89.9 90.0 89.9 89.9 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 54.4 52.6 52.9 56.1 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 30.3 22.4 37.5 34.6 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 3.0 3.1 0.0 3.6 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 80.5 81.7 81.7 79.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 84.4 83.5 86.8 84.4 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 54.5 58.2 51.9 52.5 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 29.3 27.5 38.4 28.4 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 3.8 2.1 0.0 6.0 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 65.6 70.9 56.4 64.0 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 88.8 86.3 98.2 88.6 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 36.6 44.2 26.6 32.7 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 15.0 14.0 12.8 16.3 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 5.7 3.2 5.4 7.6 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 71.1 75.5 50.8 72.9 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 96.4 95.4 100.0 96.6 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 23.0 29.4 23.9 18.2 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 10.3 7.6 18.4 10.8 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 2.7 2.2 0.0 3.6 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 51.6 59.3 31.4 51.0 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 86.7 84.3 96.7 87.2 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 21.8 28.5 11.9 17.7 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 7.0 7.4 11.9 6.0 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 11.5 12.9 3.3 11.6 13 % of companies with an Internet connection and a website (3) 77.8 81.9 62.2 78.7 14.1 Services available on the website: Appearance of the company (4) 91.7 90.6 97.2 91.5 14.2 Services available on the website: Execution of online bookings or orders (4) 14.4 6.3 0.0 23.2 14.3 Services available on the website: Access to catalogues and price lists (4) 52.6 63.0 31.1 49.1 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 8.5 6.9 0.0 11.2 14.5 Services available on the website: Online tracking of orders (4) 8.6 4.5 0.0 13.3 14.6 Services available on the website: Customization of the website for frequent users (4) 6.2 6.8 0.0 6.9 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 28.1 21.8 43.5 29.9 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 62.7 55.6 70.8 66.4 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 16.1 10.8 9.3 21.4 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 25.7 22.8 40.3 25.0 15 % of companies that used a digital signature in any communication sent from their company (3) 67.8 74.5 67.9 63.0 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 14.8 14.1 15.6 15.2 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.3 99.5 100.0 99.0 17 Social Media: % of companies that used Social Media: 32.3 26.7 35.9 35.3 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 86.0 78.8 75.4 92.4 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 43.5 33.9 8.5 57.2 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 43.7 50.0 33.0 43.0 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 15.5 15.6 21.7 13.9 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 65.0 47.5 53.7 77.2 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 47.9 41.6 53.7 49.8 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 32.9 25.3 21.7 39.7 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 24.6 22.7 21.7 26.4 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 12.8 10.6 0.0 17.2 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 23.6 32.6 0.0 24.7 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 32.7 24.5 30.1 37.8 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 47.9 48.0 48.2 47.7 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 6.3 8.1 21.7 1.5 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 12.1 9.9 4.8 15.5 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 55.7 66.5 14.5 53.9 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 23.2 33.4 14.5 19.2 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 58.6 66.9 21.9 57.6 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 60.3 75.1 100.0 50.6 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 21.4 22.8 0.0 22.4 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 18.5 22.8 0.0 18.0 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 19.4 27.3 0.0 17.3 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 56.9 59.5 0.0 60.0 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 30.4 30.4 0.0 32.7 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 23.1 9.0 14.5 30.0 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 19.1 19.2 0.0 20.5 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 20.8 14.5 0.0 25.3 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 22.6 15.3 14.5 26.6 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 29.7 27.3 36.4 30.3 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 37.7 29.8 85.5 37.7 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 24.0 21.0 21.9 25.4 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 19.7 15.2 0.0 23.2 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 9.2 16.0 0.0 6.8 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 47.2 53.7 14.5 46.6 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 28.0 23.0 85.5 25.9 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 27.4 39.3 0.0 24.1 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 49.5 50.4 100.0 45.3 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 8.2 3.0 0.0 11.2 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 24.4 39.6 0.0 19.3 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 46.6 41.3 100.0 45.0 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 13.0 9.7 0.0 15.4 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 31.9 41.3 13.8 29.7 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 34.0 38.7 23.1 33.4 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 30.5 39.0 14.9 28.4 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 23.5 30.1 22.3 18.8 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 47.8 50.0 59.3 42.9 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 45.3 53.6 36.0 41.5 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 37.4 42.5 23.1 37.3 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 39.7 32.8 31.1 46.6 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 38.2 31.9 23.3 46.2 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 29.6 22.7 20.3 36.7 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 47.8 44.5 58.5 47.6 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 46.4 45.1 34.8 50.1 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 21.7 22.2 16.4 22.6 31.2.% of companies that share electronically information about the supply chain via website (10) 62.7 53.7 47.4 71.6 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 75.1 74.0 100.0 71.5 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 10.2 15.5 0.0 9.0 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 9.6 10.9 7.8 9.1 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 4.7 5.4 8.5 3.3 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 15.5 16.9 3.0 16.3 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 4.4 5.3 0.0 4.4 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 60.2 59.1 49.3 62.7 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 97.2 94.8 100.0 98.6 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 30.7 31.5 50.7 27.1 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 17.2 15.8 13.8 18.9 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.7 1.2 0.0 2.5 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 64.4 65.5 61.3 64.4 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 15,066.1 6,538.2 988.4 7,539.4 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 20,889.5 9,198.8 1,211.5 10,479.3 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 26,936.9 10,393.9 778.5 15,764.5 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 8,215.5 4,119.6 153.3 3,942.6 Asturias, Principado de 1.1 % of companies that had computers 98.8 99.5 100.0 98.1 1.2 % of companies that had a Local Area Network (LAN) 86.6 90.3 98.1 81.6 1.3 % of companies that had a 'wireless' Local Area Network 59.0 53.8 62.7 61.1 1.4 % of companies that had an Internet connection 98.6 99.5 100.0 97.7 1.5 % of companies that had Mobile telephones 95.1 95.9 100.0 93.5 2.1 % of personnel that uses computers at least once a week 46.6 45.5 45.8 47.6 2.2 % of personnel that uses Internet-connected computers at least once a week 38.3 33.6 42.5 41.4 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 16.5 13.9 20.0 18.1 3 % of companies that used some type of open source software 78.9 80.9 71.4 79.6 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 34.0 31.3 28.7 36.8 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 74.2 72.4 70.4 76.2 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 55.3 57.2 59.8 53.1 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 23.4 22.7 12.3 26.4 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 18.2 22.8 4.5 18.9 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 29.2 24.5 36.4 30.0 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 10.8 8.5 20.6 9.8 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 11.6 10.6 19.8 10.2 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.0 9.2 0.7 3.7 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 5.8 4.3 16.8 4.0 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 8.8 6.8 21.3 6.9 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.7 1.0 0.0 0.6 5.1 ICT experts: % of companies that hired ICT experts 20.3 20.8 8.7 22.9 5.2 ICT experts: % of companies that provided ICT training activities to their employees 25.1 21.0 32.1 25.8 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 49.2 44.7 16.3 61.4 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 83.7 81.0 90.8 82.8 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 8.7 8.7 1.9 10.4 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.3 0.3 0.0 0.4 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 97.7 96.9 100.0 97.6 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 79.8 78.6 90.1 77.8 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 32.0 30.9 25.8 34.2 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 3.6 6.5 0.4 2.7 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 83.1 87.4 92.4 78.4 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 53.6 56.4 68.3 48.2 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 79.7 80.6 91.2 76.3 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 21.5 18.5 20.3 23.4 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.0 0.0 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 31.3 36.7 13.0 32.8 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 31.2 36.8 37.9 26.3 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 18.4 11.3 36.3 17.9 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 16.9 12.1 12.8 20.7 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 55.3 63.9 61.7 48.9 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 32.2 39.7 36.3 27.0 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 48.5 55.6 42.4 46.0 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.7 99.8 100.0 97.7 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 92.2 94.4 98.8 89.2 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 54.9 57.0 82.9 46.6 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 58.2 63.3 50.8 57.1 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 55.1 63.5 37.9 54.6 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 93.2 95.7 99.3 90.2 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 63.6 64.4 74.4 60.4 11 % of companies that paid for advertising on the Internet 28.4 28.1 17.2 31.4 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 92.4 88.3 100.0 92.9 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 83.1 75.1 96.5 84.3 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 90.7 89.0 77.6 95.3 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 59.5 69.1 62.9 53.7 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 40.4 35.4 45.5 41.5 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 2.2 3.4 3.9 1.1 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 82.0 79.2 97.6 79.7 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 81.6 83.7 59.3 87.2 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 63.8 72.7 68.0 57.4 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 37.0 34.5 69.6 28.3 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 2.7 2.3 0.0 3.8 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 71.2 77.4 64.1 69.5 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 92.1 92.7 88.2 92.6 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 53.4 63.3 63.8 44.7 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 24.0 19.2 61.4 18.4 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 3.1 1.1 5.9 3.8 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 79.6 81.6 78.5 78.7 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 92.5 94.4 73.7 96.0 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 42.8 48.9 72.0 31.8 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 19.5 17.5 48.6 13.5 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 2.4 1.0 0.0 3.8 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 70.4 69.3 71.2 70.8 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 87.8 88.7 71.1 91.5 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 32.9 40.1 61.9 21.4 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 11.3 6.7 40.1 6.6 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 5.7 3.8 0.0 8.2 13 % of companies with an Internet connection and a website (3) 80.3 90.0 78.6 75.0 14.1 Services available on the website: Appearance of the company (4) 91.2 95.0 78.6 92.0 14.2 Services available on the website: Execution of online bookings or orders (4) 12.1 6.1 1.5 19.0 14.3 Services available on the website: Access to catalogues and price lists (4) 55.5 56.7 19.9 64.0 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 5.0 2.1 0.0 8.2 14.5 Services available on the website: Online tracking of orders (4) 8.4 8.2 0.0 10.8 14.6 Services available on the website: Customization of the website for frequent users (4) 5.3 5.0 1.5 6.5 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 32.3 21.0 23.7 42.3 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 71.3 70.4 59.4 75.0 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 22.1 15.6 26.6 25.4 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 32.1 24.8 31.1 37.4 15 % of companies that used a digital signature in any communication sent from their company (3) 70.9 69.5 57.5 75.0 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 17.0 16.8 1.8 20.0 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.0 96.8 100.0 100.0 17 Social Media: % of companies that used Social Media: 37.2 30.8 17.8 45.7 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 89.7 75.7 93.2 94.8 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 39.5 32.3 21.5 44.1 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 35.6 37.1 21.5 36.4 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 11.5 9.9 7.9 12.5 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 72.7 53.2 64.0 81.1 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 54.6 48.5 55.5 56.8 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 30.1 14.9 34.0 35.7 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 35.3 30.8 36.0 37.0 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 15.0 14.1 14.7 15.4 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 23.0 23.5 27.2 22.4 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 34.0 36.2 34.0 33.2 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 53.7 56.1 42.8 53.8 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 7.2 5.7 0.0 8.5 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 11.5 10.7 13.5 11.5 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 33.6 58.6 7.9 27.8 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 7.3 4.0 0.0 11.1 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 33.6 40.1 7.9 37.7 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 69.6 60.2 15.7 90.4 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 18.3 23.9 30.7 11.8 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 24.5 49.2 0.0 18.6 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 17.4 21.0 5.2 19.0 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 43.5 50.6 38.6 41.3 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 22.4 40.6 7.9 17.0 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 35.7 31.8 2.6 47.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 14.5 36.9 0.0 6.9 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 10.5 22.0 0.0 7.5 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 31.0 36.9 2.6 36.2 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 45.1 38.8 7.9 59.3 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 20.6 13.3 2.6 29.8 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 36.9 35.1 28.1 40.5 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 14.9 19.7 5.2 15.2 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 15.0 22.4 5.2 13.9 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 33.6 30.2 28.1 37.0 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 25.5 28.7 7.9 29.0 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 20.0 26.4 5.2 21.0 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 43.9 29.1 33.3 54.8 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 10.6 24.3 5.2 4.8 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 16.9 5.4 5.2 26.4 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 45.5 46.4 33.3 48.7 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 12.5 29.4 5.2 5.6 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 30.2 37.4 32.9 25.3 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 32.2 41.3 31.9 27.0 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 33.5 42.2 50.9 24.2 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 28.3 27.8 37.2 26.3 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 52.0 51.3 71.7 47.6 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 49.3 33.4 54.9 57.1 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 37.5 49.0 37.4 31.0 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 37.3 46.8 17.2 36.9 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 35.7 45.3 17.2 34.7 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 26.7 29.9 13.2 28.2 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 45.1 56.7 26.0 43.2 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 49.5 54.2 27.7 52.2 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 14.5 11.7 1.4 19.3 31.2.% of companies that share electronically information about the supply chain via website (10) 77.1 71.2 50.0 79.6 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 62.4 59.9 75.0 63.1 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 6.7 5.6 0.7 8.8 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 5.3 4.6 0.0 7.0 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 2.5 1.6 0.0 3.7 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 15.4 18.5 3.1 17.9 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 1.7 2.1 0.0 2.0 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 61.5 58.0 80.1 57.4 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 98.8 100.0 100.0 97.9 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 34.1 38.1 20.0 36.8 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 12.1 14.6 1.9 13.2 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.5 0.0 0.0 1.0 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 62.2 62.2 69.1 60.5 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 12,145.1 4,286.6 3,603.1 4,255.3 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 21,479.6 5,208.9 9,043.2 7,227.5 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 18,192.3 3,291.6 6,690.8 8,209.9 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 5,614.3 2,699.5 302.5 2,612.3 Balears, Illes 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 83.6 83.0 75.1 85.7 1.3 % of companies that had a 'wireless' Local Area Network 58.8 59.9 48.2 61.0 1.4 % of companies that had an Internet connection 99.4 96.3 100.0 100.0 1.5 % of companies that had Mobile telephones 92.5 91.7 97.3 91.6 2.1 % of personnel that uses computers at least once a week 49.2 33.7 29.8 53.1 2.2 % of personnel that uses Internet-connected computers at least once a week 43.8 29.2 27.2 47.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 10.4 6.1 13.7 10.5 3 % of companies that used some type of open source software 80.5 88.2 71.9 80.7 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 36.9 38.4 18.6 40.8 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 75.7 83.4 71.9 74.9 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 63.5 72.7 64.3 61.2 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 23.8 27.2 8.1 26.6 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 22.8 11.4 6.3 29.1 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 29.4 19.0 30.0 31.6 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 8.5 0.2 12.4 9.5 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 8.6 4.1 12.4 8.8 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 7.4 3.1 8.6 8.1 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 6.0 1.9 12.4 5.4 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 8.7 3.3 15.1 8.4 4.6 % of companies who gave the following as reasons for not using open-source software: Other 2.4 0.7 6.5 1.8 5.1 ICT experts: % of companies that hired ICT experts 21.4 11.4 10.5 26.1 5.2 ICT experts: % of companies that provided ICT training activities to their employees 16.1 17.1 7.8 17.8 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 51.8 35.0 100.0 50.6 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 80.1 87.0 19.8 84.6 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 9.0 7.7 0.5 11.2 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.7 0.3 0.0 1.0 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 97.6 100.0 93.5 98.0 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 94.4 99.6 92.4 93.7 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 14.5 6.1 2.4 19.0 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 3.8 7.4 0.2 3.8 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 76.5 71.1 96.5 73.1 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 50.9 36.9 50.9 54.0 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 73.6 67.2 94.7 70.1 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 22.7 22.9 9.6 25.6 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.5 1.4 0.0 0.4 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 44.6 49.9 46.8 42.9 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 34.5 38.7 30.9 34.5 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 11.0 6.0 11.3 12.0 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.0 4.1 4.5 8.2 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 49.5 38.8 56.2 50.4 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 28.1 20.3 20.1 31.7 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 42.2 31.6 49.0 43.0 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 97.1 95.8 93.5 98.2 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 92.2 97.1 80.4 93.8 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 50.9 47.7 25.8 57.3 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 58.9 46.5 35.2 66.9 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 57.0 50.1 39.6 62.5 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 90.7 91.2 75.9 94.0 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 58.2 43.9 48.3 63.6 11 % of companies that paid for advertising on the Internet 36.5 34.1 26.5 39.4 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 89.1 82.5 97.3 88.7 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 80.7 71.9 90.8 80.2 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 84.9 90.0 84.7 84.0 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 60.6 48.3 66.4 61.5 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 40.4 27.5 39.4 43.1 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 4.4 4.2 0.9 5.4 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 76.0 70.5 94.6 73.0 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 82.8 84.2 73.1 85.4 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 55.9 44.8 65.6 55.3 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 38.3 29.5 51.6 36.2 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 4.7 5.5 6.9 3.8 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 62.4 65.7 52.6 63.9 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 84.8 81.3 76.3 87.2 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 39.4 34.2 66.7 35.5 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 19.0 11.7 30.4 18.5 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 10.6 13.2 12.4 9.6 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 67.5 70.8 62.0 68.1 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 88.0 88.8 73.1 90.9 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 37.7 36.7 40.7 37.3 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 19.5 11.3 29.1 19.3 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 9.4 10.7 21.0 6.7 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 55.4 55.2 33.2 60.5 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 81.7 78.6 69.3 83.9 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 25.2 32.1 24.8 23.9 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 9.6 11.5 11.3 9.1 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 11.1 18.9 19.7 8.5 13 % of companies with an Internet connection and a website (3) 71.4 67.1 63.1 74.2 14.1 Services available on the website: Appearance of the company (4) 85.3 78.6 81.1 87.5 14.2 Services available on the website: Execution of online bookings or orders (4) 28.2 21.4 0.0 35.0 14.3 Services available on the website: Access to catalogues and price lists (4) 50.7 65.4 11.6 55.5 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 10.2 7.8 10.3 10.6 14.5 Services available on the website: Online tracking of orders (4) 13.4 12.8 10.3 14.1 14.6 Services available on the website: Customization of the website for frequent users (4) 7.7 3.2 11.1 7.9 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 37.6 28.6 32.0 40.4 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 62.5 50.8 51.7 66.8 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 21.8 9.4 21.5 24.2 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 23.8 23.0 19.5 24.7 15 % of companies that used a digital signature in any communication sent from their company (3) 63.9 71.5 75.2 59.8 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 20.4 21.4 16.7 21.2 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.6 91.5 100.0 100.0 17 Social Media: % of companies that used Social Media: 35.5 42.9 24.5 36.5 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 96.8 92.1 98.0 97.8 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 39.6 23.4 53.2 41.6 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 35.2 25.7 55.2 34.6 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 10.1 8.5 28.6 7.7 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 78.0 66.6 71.6 81.9 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 64.4 49.7 64.2 68.2 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 34.4 23.8 53.2 34.2 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 19.8 20.2 31.1 18.1 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 16.1 7.1 26.6 16.7 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 19.3 10.6 26.6 20.4 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 44.8 50.7 37.6 44.5 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 43.8 45.4 47.4 42.9 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 2.9 3.2 0.0 3.2 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 12.1 18.1 8.8 11.6 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 60.8 41.2 24.3 73.6 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 31.5 14.9 45.6 34.6 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 38.0 32.5 8.0 45.0 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 64.4 49.3 88.1 65.3 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 17.7 9.5 2.5 23.1 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 18.6 7.5 21.2 21.8 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 14.4 0.0 0.0 21.8 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 52.8 49.3 42.5 55.7 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 24.5 16.9 36.2 25.1 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 27.2 47.4 9.4 23.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 14.0 31.8 9.4 8.8 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 8.9 24.3 0.0 5.3 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 29.7 31.8 40.1 27.2 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 42.9 54.9 30.7 41.0 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 31.7 24.3 48.1 31.3 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 16.9 24.3 0.0 17.3 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 23.2 32.5 2.5 23.7 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 14.2 7.5 21.2 15.3 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 43.9 49.4 5.6 48.7 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 12.6 0.0 11.9 17.0 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 15.4 9.4 9.4 18.5 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 43.1 47.4 38.7 42.4 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 13.1 0.0 18.8 16.6 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 22.0 9.4 9.4 28.4 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 36.2 47.4 38.7 32.0 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 11.2 0.0 18.8 13.6 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 30.5 30.9 21.5 32.5 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 31.0 32.5 31.6 30.6 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 32.0 31.4 30.7 32.4 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 28.9 21.5 28.5 30.5 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 42.2 31.3 45.7 43.5 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 43.5 44.4 51.7 41.4 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 27.8 15.1 17.4 33.0 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 29.6 31.4 8.8 34.0 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 29.0 31.4 8.8 33.0 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 19.7 12.9 1.6 25.3 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 37.4 34.5 26.6 40.5 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 35.3 32.1 21.7 39.2 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 17.7 23.0 6.7 19.0 31.2.% of companies that share electronically information about the supply chain via website (10) 75.4 77.5 96.8 73.1 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 57.8 64.2 59.7 55.9 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 7.8 5.4 2.7 9.5 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 2.4 4.8 0.0 2.5 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 2.1 0.2 1.1 2.7 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 32.2 15.6 21.9 36.9 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 14.1 3.1 0.0 18.1 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 78.1 82.9 89.9 75.6 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 92.2 91.6 100.0 91.3 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 15.5 9.3 10.1 17.5 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 15.8 17.1 7.0 17.5 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.7 1.3 0.0 2.1 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 67.4 77.7 78.9 62.5 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 18,709.4 1,371.6 864.4 16,473.4 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 50,824.8 1,784.1 399.3 48,641.4 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 31,594.7 846.5 545.7 30,202.5 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 10,683.8 681.2 67.5 9,935.1 Canarias 1.1 % of companies that had computers 99.4 100.0 100.0 99.1 1.2 % of companies that had a Local Area Network (LAN) 84.3 79.0 79.8 85.8 1.3 % of companies that had a 'wireless' Local Area Network 56.4 43.8 58.1 58.3 1.4 % of companies that had an Internet connection 98.9 96.6 100.0 99.1 1.5 % of companies that had Mobile telephones 96.4 98.1 100.0 95.6 2.1 % of personnel that uses computers at least once a week 45.9 37.9 27.4 48.6 2.2 % of personnel that uses Internet-connected computers at least once a week 37.9 32.8 26.1 39.6 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 8.6 10.2 7.3 8.4 3 % of companies that used some type of open source software 88.3 86.5 96.7 87.5 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 39.2 30.6 37.5 40.8 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 81.3 78.9 94.7 79.8 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 62.4 53.9 80.5 61.2 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 25.6 15.2 19.5 28.2 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 18.2 8.3 7.0 21.5 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 40.5 32.6 38.4 42.1 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 4.4 6.3 0.4 4.6 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 5.2 6.7 0.0 5.7 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.2 3.5 0.0 4.9 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 3.8 4.2 0.0 4.2 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 4.3 8.7 0.0 4.2 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.8 2.2 0.0 0.7 5.1 ICT experts: % of companies that hired ICT experts 22.6 13.1 17.5 24.9 5.2 ICT experts: % of companies that provided ICT training activities to their employees 18.4 7.4 2.8 22.5 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 52.5 65.9 67.3 51.5 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 80.5 82.9 98.8 80.1 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 9.6 4.2 0.1 11.9 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 1.2 0.2 0.0 1.5 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.8 100.0 98.1 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 97.4 94.8 89.4 99.0 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 93.0 89.7 75.8 96.0 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 20.3 20.8 19.5 20.4 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 2.9 2.9 0.1 3.3 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 72.0 75.4 73.2 71.3 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 47.6 35.2 63.4 47.4 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 65.7 72.8 55.8 66.0 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 20.1 20.0 33.2 18.2 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.8 0.0 1.8 0.7 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 46.1 56.9 44.2 44.6 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 30.6 23.5 31.0 31.8 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 11.7 8.6 10.7 12.4 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 8.3 5.8 1.6 9.7 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 43.5 44.6 49.7 42.5 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 28.7 22.9 32.5 29.1 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 38.2 37.5 31.8 39.2 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 97.9 98.0 100.0 97.5 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 94.3 90.5 99.1 94.2 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 45.3 42.9 41.6 46.3 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 52.0 44.1 44.5 54.4 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 58.7 54.7 58.1 59.4 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 89.6 89.7 76.5 91.5 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 59.2 48.6 75.5 58.6 11 % of companies that paid for advertising on the Internet 27.9 22.8 16.9 30.4 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 94.5 97.3 89.4 94.8 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 85.4 83.9 79.0 86.6 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 91.5 88.1 94.8 91.6 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 70.0 63.2 90.2 68.4 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 29.8 30.5 24.5 30.4 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 2.6 2.7 2.2 2.6 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 86.0 87.0 88.2 85.5 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 84.9 77.0 86.8 86.0 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 77.2 72.2 94.8 75.4 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 28.2 24.6 31.2 28.3 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 3.3 2.6 3.0 3.5 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 70.8 61.4 77.6 71.4 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 87.5 80.8 88.8 88.3 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 56.2 53.0 70.0 54.4 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 15.8 11.8 14.5 16.6 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 8.1 14.3 0.0 8.5 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 73.8 71.6 63.5 75.6 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 89.5 84.1 99.5 89.1 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 52.8 48.2 52.8 53.5 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 9.7 5.5 3.3 11.1 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 8.0 8.2 0.0 8.9 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 56.2 53.0 53.9 57.0 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 83.2 78.2 95.1 82.4 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 36.3 29.5 29.5 38.2 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 9.4 5.4 3.8 10.8 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 12.4 17.0 4.9 12.7 13 % of companies with an Internet connection and a website (3) 63.4 62.6 39.2 67.1 14.1 Services available on the website: Appearance of the company (4) 87.5 89.1 84.9 87.4 14.2 Services available on the website: Execution of online bookings or orders (4) 23.0 1.4 2.3 28.0 14.3 Services available on the website: Access to catalogues and price lists (4) 47.1 52.7 28.4 47.8 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 9.6 4.2 0.0 11.2 14.5 Services available on the website: Online tracking of orders (4) 14.0 1.2 0.0 17.2 14.6 Services available on the website: Customization of the website for frequent users (4) 8.2 7.8 0.0 8.9 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 44.0 26.1 32.4 47.8 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 66.6 61.2 34.6 70.1 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 17.4 15.8 10.0 18.3 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 25.7 25.6 2.1 27.7 15 % of companies that used a digital signature in any communication sent from their company (3) 65.6 64.0 55.3 67.4 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 13.7 9.0 3.7 15.6 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.8 100.0 100.0 99.7 17 Social Media: % of companies that used Social Media: 40.5 26.2 57.7 40.4 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 97.1 96.6 97.6 97.0 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 32.8 31.7 16.7 36.3 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 29.7 10.6 17.5 34.3 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 8.1 7.7 1.6 9.5 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 67.6 61.2 22.2 77.7 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 58.1 39.6 18.2 68.3 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 36.4 38.0 16.6 40.2 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 21.6 14.8 1.6 26.4 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 17.0 11.1 6.2 19.8 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 31.7 12.9 45.3 30.9 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 46.8 48.2 33.7 49.4 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 45.4 39.6 48.5 45.3 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 0.5 0.0 0.0 0.6 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 15.1 9.0 6.5 17.4 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 68.6 90.7 58.7 67.2 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 20.4 12.6 14.1 21.4 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 38.3 56.3 28.3 37.3 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 66.4 73.9 86.0 64.7 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 15.3 51.4 14.0 12.3 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 13.8 49.4 14.0 10.8 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 24.0 12.6 14.1 25.5 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 49.4 36.9 28.6 51.6 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 28.4 58.8 41.5 25.1 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 28.4 26.9 71.5 26.2 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 12.5 15.5 57.6 9.8 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 14.2 15.5 44.3 12.5 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 28.8 6.4 44.4 29.9 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 27.9 65.7 27.8 24.7 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 31.8 22.4 28.3 32.8 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 19.3 66.8 14.0 15.5 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 17.9 29.8 44.3 15.5 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 21.7 47.7 0.1 20.6 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 35.1 13.9 55.5 35.7 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 16.7 0.0 30.7 17.4 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 23.7 45.7 14.3 22.3 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 35.1 15.9 27.6 37.2 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 11.1 0.0 30.4 11.0 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 26.6 43.7 27.4 25.1 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 35.2 17.9 14.7 37.8 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 12.0 0.0 30.4 12.0 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 38.4 47.6 17.2 40.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 41.3 43.0 30.3 42.8 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 40.5 46.3 31.0 41.0 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 29.7 31.5 41.9 27.3 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 49.6 64.6 30.9 50.0 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 47.9 55.3 33.0 49.0 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 29.3 27.1 28.4 29.8 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 32.0 25.0 27.2 33.9 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 30.6 25.0 18.5 33.3 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 22.6 14.9 15.5 24.9 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 33.5 27.4 25.9 35.7 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 34.7 33.3 27.2 36.0 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 13.4 9.2 5.4 15.3 31.2.% of companies that share electronically information about the supply chain via website (10) 78.2 50.3 27.5 83.6 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 62.3 86.6 73.1 59.3 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 4.6 8.3 1.0 4.5 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 4.2 4.1 2.3 4.4 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 3.3 5.2 0.9 3.4 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 21.4 27.9 0.0 23.0 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 10.3 11.2 0.0 11.3 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 72.6 41.8 70.9 77.5 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 94.8 95.7 91.2 95.1 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 19.3 33.8 29.1 15.9 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 13.8 9.1 11.9 14.9 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.8 1.9 0.0 2.0 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 55.6 52.5 65.7 54.6 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 35,441.6 3,682.9 990.1 30,768.5 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 19,462.9 3,008.8 605.0 15,849.1 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 25,149.0 5,093.2 1,002.7 19,053.1 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 7,905.6 1,871.4 57.7 5,976.5 Cantabria 1.1 % of companies that had computers 99.1 98.6 100.0 99.3 1.2 % of companies that had a Local Area Network (LAN) 81.1 70.6 78.7 88.7 1.3 % of companies that had a 'wireless' Local Area Network 55.0 45.4 42.8 64.5 1.4 % of companies that had an Internet connection 97.8 94.7 100.0 99.3 1.5 % of companies that had Mobile telephones 94.1 94.9 85.7 95.7 2.1 % of personnel that uses computers at least once a week 55.8 46.3 28.3 69.9 2.2 % of personnel that uses Internet-connected computers at least once a week 44.0 36.1 28.0 54.2 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 14.5 12.4 11.3 17.1 3 % of companies that used some type of open source software 89.0 83.0 98.4 90.5 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 44.4 43.3 69.7 38.6 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 84.2 78.9 98.4 83.9 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 66.6 62.5 88.3 63.6 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 28.2 22.9 27.5 31.8 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 17.2 15.0 31.7 14.9 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 39.3 39.9 29.4 41.4 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 4.0 5.7 0.0 3.9 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 2.9 3.3 0.0 3.3 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 3.1 1.7 0.0 4.9 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 2.0 4.5 0.0 0.8 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 3.4 1.2 0.0 5.7 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.1 0.3 0.0 0.0 5.1 ICT experts: % of companies that hired ICT experts 13.7 15.0 14.3 12.8 5.2 ICT experts: % of companies that provided ICT training activities to their employees 15.4 15.6 5.4 17.8 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 39.8 50.5 0.0 36.7 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 86.1 94.0 100.0 80.4 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 5.7 5.1 0.0 7.5 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.5 0.2 0.0 0.8 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.3 98.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.2 97.0 100.0 98.5 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 93.1 91.3 96.4 93.4 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 12.2 14.2 4.1 13.1 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 2.7 3.9 0.0 2.6 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 79.0 83.7 65.8 79.5 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 52.1 49.3 34.3 58.5 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 73.0 77.1 65.8 72.3 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 16.1 15.5 5.7 19.2 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.0 0.0 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 44.8 48.2 63.5 37.8 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 30.3 22.6 23.7 36.9 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 15.7 19.7 12.3 14.1 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.4 6.6 0.6 9.6 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 50.0 42.1 59.3 52.9 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 30.9 26.3 27.2 34.9 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 44.8 41.6 54.1 44.4 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 99.3 99.5 100.0 98.9 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 93.5 93.8 100.0 91.5 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 52.6 40.3 76.6 54.1 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 61.7 56.5 75.7 61.3 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 64.0 56.7 72.9 66.3 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 93.8 94.6 91.9 93.8 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 53.8 44.1 66.0 57.0 11 % of companies that paid for advertising on the Internet 33.3 31.0 48.4 30.9 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 95.3 95.8 89.2 96.6 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 85.9 87.9 78.4 86.5 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 92.0 94.5 81.7 92.9 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 52.0 49.1 73.2 48.9 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 27.1 18.4 36.3 30.5 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 4.9 1.1 0.0 8.5 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 82.3 85.9 71.9 82.7 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 91.1 89.4 100.0 90.2 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 45.9 34.1 64.9 49.4 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 20.2 14.7 30.1 21.6 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 4.6 1.1 0.0 8.0 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 64.3 61.7 58.2 67.5 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 87.6 87.1 100.0 85.0 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 46.2 36.0 71.1 46.5 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 18.8 6.0 28.4 24.0 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 9.0 7.4 0.0 11.9 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 77.4 75.0 59.6 83.7 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 91.1 91.6 100.0 89.1 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 28.2 21.0 26.3 32.7 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 9.0 2.5 1.0 14.2 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 7.7 3.7 0.0 11.4 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 66.4 67.3 53.3 69.2 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 84.0 77.5 93.3 86.1 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 22.1 20.7 26.7 22.0 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 6.4 2.1 1.1 10.2 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 13.1 15.8 0.0 14.0 13 % of companies with an Internet connection and a website (3) 77.1 73.9 63.6 82.7 14.1 Services available on the website: Appearance of the company (4) 91.8 96.2 97.5 88.2 14.2 Services available on the website: Execution of online bookings or orders (4) 19.6 7.6 0.0 30.3 14.3 Services available on the website: Access to catalogues and price lists (4) 46.2 44.2 29.1 50.7 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 6.4 2.8 0.0 9.8 14.5 Services available on the website: Online tracking of orders (4) 12.9 6.3 5.6 18.1 14.6 Services available on the website: Customization of the website for frequent users (4) 8.3 3.8 17.0 9.1 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 28.7 31.5 42.3 24.4 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 62.8 62.3 42.2 67.2 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 11.3 10.5 16.8 10.7 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 22.6 14.5 16.8 28.4 15 % of companies that used a digital signature in any communication sent from their company (3) 72.4 69.3 79.1 72.7 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 11.5 8.9 14.4 12.2 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.9 100.0 100.0 97.9 17 Social Media: % of companies that used Social Media: 35.9 36.5 32.0 36.6 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 92.8 96.9 88.9 91.1 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 24.2 30.8 4.9 24.4 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 50.6 52.0 72.8 44.5 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 16.8 24.5 11.1 13.3 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 73.1 57.2 88.9 79.5 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 55.9 53.3 22.3 65.2 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 40.0 21.8 44.5 50.6 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 33.6 16.7 50.2 40.4 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 13.6 8.5 0.0 19.9 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 25.6 20.0 22.3 29.9 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 37.6 38.0 22.3 40.8 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 38.2 26.3 72.8 37.8 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 5.0 3.2 0.0 7.3 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 7.2 5.8 0.0 10.1 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 35.5 19.6 . 41.2 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 16.4 4.1 . 20.8 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 62.9 22.3 . 77.7 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 88.0 95.9 . 85.2 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 39.7 6.9 . 51.5 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 31.1 0.0 . 42.4 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 45.5 26.5 . 52.5 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 46.1 19.6 . 55.8 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 57.9 63.5 . 55.9 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 17.0 46.1 . 6.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 6.7 24.7 . 0.2 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 0.1 0.0 . 0.1 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 11.4 42.0 . 0.3 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 22.7 42.0 . 15.7 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 18.5 24.7 . 16.3 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 9.3 0.0 . 12.7 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 24.4 39.9 . 18.8 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 14.9 4.1 . 18.8 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 56.9 19.2 . 70.6 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 7.8 0.0 . 10.6 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 24.0 4.1 . 31.2 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 56.9 24.7 . 68.6 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 8.5 31.6 . 0.1 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 12.3 4.1 . 15.2 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 63.7 35.7 . 73.9 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 13.4 20.6 . 10.7 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 35.3 24.0 37.4 42.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 39.7 32.3 48.1 42.1 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 38.4 31.5 45.2 40.9 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 32.8 22.8 46.9 35.4 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 49.1 38.7 54.7 54.3 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 47.0 41.0 32.7 55.1 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 31.1 38.5 26.1 27.4 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 34.9 32.4 43.0 34.4 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 33.6 31.0 43.0 32.9 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 28.7 27.3 23.3 31.1 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 45.1 36.8 50.6 49.2 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 42.4 32.1 66.8 42.8 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 15.1 11.4 0.0 21.4 31.2.% of companies that share electronically information about the supply chain via website (10) 88.7 60.7 . 98.6 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 51.3 61.0 . 47.8 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 6.5 6.0 0.0 8.6 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 3.0 4.6 0.0 2.7 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 2.3 4.1 0.0 1.7 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 11.9 13.7 1.7 12.6 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 2.3 3.8 0.0 1.6 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 63.5 68.2 80.6 56.6 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 95.9 91.8 100.0 98.0 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 31.2 23.2 19.4 39.3 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 16.2 16.9 20.3 14.7 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.8 0.6 0.0 1.2 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 58.2 57.1 57.7 59.1 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 8,023.2 2,694.5 182.9 5,145.9 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 8,336.8 5,526.4 152.5 2,658.0 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 8,970.9 4,607.1 183.5 4,180.3 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 3,528.1 2,672.9 3.3 851.8 Castilla y Le¾n 1.1 % of companies that had computers 98.6 98.6 95.5 99.3 1.2 % of companies that had a Local Area Network (LAN) 85.0 91.5 77.6 82.6 1.3 % of companies that had a 'wireless' Local Area Network 55.0 53.3 49.8 57.4 1.4 % of companies that had an Internet connection 98.2 97.9 95.5 99.0 1.5 % of companies that had Mobile telephones 95.9 95.7 100.0 95.0 2.1 % of personnel that uses computers at least once a week 44.8 41.5 27.4 50.1 2.2 % of personnel that uses Internet-connected computers at least once a week 37.6 32.9 24.0 43.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 11.4 11.5 10.0 11.6 3 % of companies that used some type of open source software 88.0 84.4 87.4 90.5 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 45.6 42.5 42.2 48.4 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 83.3 80.5 77.1 86.7 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 68.5 63.1 72.7 70.9 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 22.6 23.7 9.9 25.0 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 18.8 19.6 10.1 20.4 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 31.5 30.6 8.6 37.9 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 5.9 8.0 7.8 4.0 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 6.1 7.6 8.1 4.6 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.4 5.6 8.1 2.7 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 4.3 5.1 6.3 3.3 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 5.1 6.1 7.8 3.8 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.9 1.7 0.0 2.5 5.1 ICT experts: % of companies that hired ICT experts 13.4 15.3 7.1 13.8 5.2 ICT experts: % of companies that provided ICT training activities to their employees 19.5 17.6 17.5 21.2 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 32.5 40.8 8.2 33.0 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 88.4 90.4 100.0 84.8 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 7.4 7.1 7.4 7.6 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.2 0.3 0.0 0.2 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 99.4 98.7 98.6 100.0 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 95.4 95.6 93.7 95.7 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 12.4 10.5 2.4 16.1 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 6.0 4.9 4.4 7.1 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 73.8 76.2 86.9 69.1 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 49.8 49.5 51.1 49.6 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 68.1 71.5 76.4 63.8 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 22.5 22.2 24.6 22.2 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.7 0.6 0.0 1.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 54.9 56.9 61.4 52.0 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 29.5 29.2 33.5 28.8 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 8.8 6.6 3.5 11.5 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 5.6 5.7 0.4 6.7 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 48.8 52.3 53.4 45.2 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 29.9 30.8 29.0 29.5 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 43.6 50.9 42.1 39.2 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.1 97.8 100.0 97.8 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 89.6 89.3 91.0 89.6 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 56.4 51.2 51.3 61.1 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 58.4 62.0 48.1 58.5 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 54.1 59.4 43.5 53.2 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.9 98.6 87.3 90.5 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 55.9 61.8 54.8 52.3 11 % of companies that paid for advertising on the Internet 30.2 30.7 25.1 31.1 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 94.2 94.9 95.3 93.5 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 79.8 80.3 88.5 77.3 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 90.5 89.4 92.9 90.6 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 53.7 48.6 56.5 56.4 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 28.4 20.3 49.3 28.2 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 2.6 1.7 1.4 3.6 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 80.1 80.9 86.0 78.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 93.1 92.5 93.3 93.4 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 49.3 43.4 68.5 48.2 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 25.9 19.4 46.4 24.9 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 2.1 2.7 1.4 2.0 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 75.3 68.3 85.8 77.3 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 92.0 96.3 85.8 91.2 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 35.9 40.7 51.8 28.8 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 14.9 15.9 23.6 11.9 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 4.6 2.5 1.4 6.7 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 78.8 73.8 86.2 80.3 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 95.6 97.6 99.1 93.4 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 21.0 23.2 22.0 19.4 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 10.2 8.4 11.5 10.9 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 4.8 2.3 7.8 5.4 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 67.0 62.2 79.5 67.2 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 89.4 91.8 88.6 88.3 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 17.0 16.0 12.6 18.9 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 6.4 2.6 6.1 8.7 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 7.9 6.6 9.1 8.4 13 % of companies with an Internet connection and a website (3) 72.2 83.4 66.5 66.3 14.1 Services available on the website: Appearance of the company (4) 90.5 92.8 88.0 89.2 14.2 Services available on the website: Execution of online bookings or orders (4) 16.2 10.4 1.8 24.5 14.3 Services available on the website: Access to catalogues and price lists (4) 54.3 60.6 21.6 57.1 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 8.1 4.8 3.4 11.9 14.5 Services available on the website: Online tracking of orders (4) 12.2 8.6 0.0 18.1 14.6 Services available on the website: Customization of the website for frequent users (4) 10.3 12.5 18.1 6.5 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 30.7 20.2 23.4 41.1 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 63.3 57.7 55.6 69.8 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 16.9 8.1 25.0 22.1 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 26.6 22.5 32.6 28.5 15 % of companies that used a digital signature in any communication sent from their company (3) 71.6 76.9 77.5 66.8 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 19.0 18.7 12.4 21.1 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.4 97.4 100.0 98.7 17 Social Media: % of companies that used Social Media: 32.2 23.8 28.3 38.5 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 91.6 86.4 82.5 95.4 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 34.6 22.6 34.2 39.6 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 33.4 38.9 68.4 24.9 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 8.4 9.1 16.7 6.7 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 66.6 56.2 76.7 68.9 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 60.0 48.9 55.7 65.2 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 29.2 12.3 39.1 34.3 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 31.9 18.1 73.8 30.0 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 17.9 12.5 33.9 17.3 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 26.0 17.9 37.6 27.2 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 40.4 26.0 21.5 49.6 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 47.9 63.9 71.8 37.2 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 6.3 1.8 6.7 8.0 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 7.9 7.4 0.6 10.0 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 60.8 43.8 37.5 69.5 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 11.7 7.3 37.5 13.5 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 63.0 50.7 100.0 68.5 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 74.9 76.1 100.0 73.9 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 22.8 18.2 0.0 25.4 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 23.7 10.7 0.0 30.4 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 13.6 10.7 0.0 15.2 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 54.7 28.0 75.0 67.3 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 40.9 34.7 62.5 43.5 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 30.1 15.6 37.5 37.1 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 17.0 6.8 0.0 22.3 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 19.1 5.8 0.0 25.9 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 12.3 9.7 37.5 13.2 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 27.8 17.7 62.5 32.2 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 29.2 13.2 75.0 36.2 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 37.3 50.8 25.0 30.9 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 28.0 42.5 25.0 20.9 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 9.5 6.3 0.0 11.3 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 65.7 57.4 62.5 69.8 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 11.2 19.1 37.5 7.0 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 16.8 23.3 62.5 13.0 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 63.5 45.8 0.0 73.1 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 3.3 5.1 37.5 2.0 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 15.4 12.7 25.0 16.5 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 58.4 44.4 37.5 65.6 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 11.3 17.0 37.5 8.2 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 34.2 33.6 38.1 33.5 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 38.9 39.4 43.9 37.2 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 36.8 37.8 32.5 37.2 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 31.2 28.0 32.4 33.1 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 57.6 52.5 51.9 62.6 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 53.1 50.7 53.3 54.7 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 32.1 37.7 20.9 31.2 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 32.6 26.7 14.8 41.0 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 31.8 26.3 14.8 39.7 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 24.7 18.0 12.7 32.2 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 40.4 42.6 42.7 38.3 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 44.6 46.6 47.5 42.7 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 22.4 21.2 17.9 24.3 31.2.% of companies that share electronically information about the supply chain via website (10) 80.1 66.4 83.0 87.5 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 59.6 75.3 44.0 53.4 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 5.7 9.5 5.6 3.3 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 6.9 8.2 4.5 6.6 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 4.4 5.8 4.8 3.3 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 20.0 27.7 0.9 18.5 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 4.4 9.0 0.0 2.1 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 62.1 59.9 64.0 63.2 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 94.9 92.4 100.0 95.7 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 29.7 27.3 35.1 30.3 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 17.8 23.4 13.4 15.3 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.6 0.8 0.0 0.6 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 61.0 66.2 50.2 60.3 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 16,669.7 7,545.1 515.1 8,609.4 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 19,761.0 8,629.7 663.4 10,467.9 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 41,493.2 14,180.5 497.5 26,815.1 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 8,103.8 2,759.6 383.5 4,960.8 Castilla-La Mancha 1.1 % of companies that had computers 99.1 97.8 100.0 99.9 1.2 % of companies that had a Local Area Network (LAN) 86.2 81.5 87.3 89.6 1.3 % of companies that had a 'wireless' Local Area Network 53.7 52.5 59.5 52.8 1.4 % of companies that had an Internet connection 96.7 96.3 92.5 98.5 1.5 % of companies that had Mobile telephones 96.8 93.1 99.2 98.9 2.1 % of personnel that uses computers at least once a week 44.1 38.1 34.1 52.8 2.2 % of personnel that uses Internet-connected computers at least once a week 36.8 29.9 30.6 45.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 11.3 7.9 13.5 14.1 3 % of companies that used some type of open source software 83.5 76.5 87.1 88.0 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 38.3 33.8 53.9 36.8 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 79.4 75.1 84.0 81.4 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 60.8 57.0 66.9 61.8 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 24.5 23.0 24.6 25.6 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 17.3 19.4 12.3 17.3 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 33.7 29.2 37.7 35.9 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 8.5 11.3 8.8 6.2 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 8.6 11.4 12.9 5.0 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.4 8.0 10.5 1.6 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 4.1 4.9 9.9 1.5 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 6.9 10.3 8.8 3.5 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.8 3.1 0.0 1.2 5.1 ICT experts: % of companies that hired ICT experts 14.9 11.6 20.5 15.6 5.2 ICT experts: % of companies that provided ICT training activities to their employees 17.6 16.3 18.1 18.6 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 45.9 49.9 38.6 45.4 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 84.4 94.2 63.9 84.1 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 7.2 6.8 5.0 8.2 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.5 0.2 0.0 0.8 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.4 100.0 91.5 99.4 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 95.0 97.3 88.5 95.1 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 13.9 15.3 10.7 13.7 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 2.7 4.1 0.7 2.3 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 76.8 67.0 87.4 81.2 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 55.1 51.5 57.3 57.2 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 71.2 63.1 84.0 73.5 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 24.7 20.4 23.6 28.5 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 1.9 4.1 0.0 0.8 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 49.8 54.7 41.8 48.4 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 30.9 30.2 21.7 34.2 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 11.3 8.4 13.8 12.7 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 4.7 2.7 14.2 3.2 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 51.3 42.1 64.7 54.4 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 34.3 28.3 40.3 37.1 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 44.6 37.4 55.4 46.9 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.3 96.9 99.8 99.0 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 90.8 92.0 87.6 90.9 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 47.8 44.4 53.2 48.8 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 58.5 45.2 62.3 67.7 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 57.7 52.0 55.1 63.0 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 94.8 90.5 97.9 97.2 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 55.3 49.8 52.2 60.9 11 % of companies that paid for advertising on the Internet 30.4 28.4 35.3 30.4 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 89.3 90.2 95.0 86.9 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 78.9 74.2 86.2 80.4 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 94.4 95.5 89.3 95.2 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 56.5 58.6 69.5 50.6 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 27.4 18.0 41.2 29.5 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 1.8 1.8 0.8 2.1 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 79.2 81.6 68.4 80.5 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 91.5 93.3 84.5 91.9 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 53.2 52.2 60.8 51.9 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 19.3 12.3 37.5 20.0 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 1.7 2.5 0.0 1.5 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 72.1 72.6 72.7 71.6 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 93.9 95.2 85.4 95.6 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 44.9 47.3 62.6 37.4 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 14.5 8.6 30.3 14.2 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 1.2 1.6 0.0 1.2 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 78.0 78.2 74.9 78.8 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 96.8 99.1 92.4 96.4 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 31.5 30.0 48.4 27.7 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 11.6 5.7 25.3 12.1 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 2.1 0.6 0.9 3.6 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 61.5 57.3 53.6 67.3 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 95.5 99.4 98.8 92.1 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 28.4 26.5 50.2 24.3 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 8.2 3.6 27.6 6.5 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 3.9 0.5 1.2 6.8 13 % of companies with an Internet connection and a website (3) 68.3 73.8 57.4 67.3 14.1 Services available on the website: Appearance of the company (4) 88.5 89.9 92.7 86.1 14.2 Services available on the website: Execution of online bookings or orders (4) 17.0 8.6 0.0 28.7 14.3 Services available on the website: Access to catalogues and price lists (4) 52.5 55.6 24.8 57.1 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 9.3 7.6 0.0 13.3 14.5 Services available on the website: Online tracking of orders (4) 15.5 10.0 0.0 24.4 14.6 Services available on the website: Customization of the website for frequent users (4) 12.4 11.6 0.0 16.4 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 31.3 21.5 30.2 40.0 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 62.7 55.6 62.7 68.9 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 16.3 12.3 18.7 19.1 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 26.2 27.3 8.5 29.9 15 % of companies that used a digital signature in any communication sent from their company (3) 72.8 74.4 63.7 74.4 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 14.5 7.4 18.9 18.9 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.1 99.9 100.0 98.2 17 Social Media: % of companies that used Social Media: 32.3 28.8 24.8 37.5 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 89.8 89.0 97.4 88.7 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 30.4 44.4 8.8 26.3 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 39.7 43.7 26.2 40.1 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 8.9 9.0 2.6 10.1 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 63.7 65.7 29.2 69.5 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 56.5 67.6 21.1 57.1 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 33.2 34.9 13.9 36.2 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 35.1 30.9 34.3 37.8 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 17.0 20.7 0.0 18.2 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 29.3 31.6 1.5 33.6 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 36.0 33.7 1.5 44.6 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 43.6 42.0 63.1 40.6 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 5.5 4.4 12.4 4.8 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 9.3 8.2 6.9 10.9 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 56.3 44.8 100.0 54.5 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 24.2 10.8 23.8 32.1 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 53.3 51.3 100.0 45.3 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 64.5 68.3 100.0 55.3 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 22.2 23.0 0.0 26.1 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 19.6 14.6 0.0 26.3 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 22.9 29.1 0.0 23.7 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 61.9 59.0 76.3 60.8 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 44.7 25.1 23.8 60.3 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 23.9 15.5 0.0 33.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 11.1 22.8 0.0 6.4 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 11.1 15.8 2.5 9.9 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 16.6 18.9 0.0 18.5 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 28.5 24.4 0.0 36.4 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 21.0 17.5 2.5 26.7 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 28.2 28.6 0.0 33.5 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 11.9 5.6 0.0 17.9 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 14.4 10.0 2.5 19.3 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 51.4 40.0 97.5 49.2 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 7.8 12.9 0.0 6.3 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 17.7 15.4 2.5 22.0 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 50.4 34.7 97.5 50.5 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 9.5 12.9 0.0 9.5 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 19.8 28.0 2.5 18.3 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 48.0 23.0 97.5 53.1 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 8.1 11.9 0.0 7.4 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 29.8 39.2 9.3 28.9 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 32.9 35.4 17.5 35.8 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 34.0 37.6 20.8 35.4 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 31.0 31.1 28.9 31.7 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 51.8 51.6 43.1 54.7 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 41.5 45.6 49.3 35.7 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 27.4 28.3 21.4 28.7 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 32.0 30.7 19.3 37.1 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 30.4 29.5 19.3 34.8 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 23.7 25.1 8.1 27.8 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 38.3 30.4 45.4 42.3 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 46.4 39.7 60.3 47.3 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 19.3 13.2 10.3 27.2 31.2.% of companies that share electronically information about the supply chain via website (10) 66.5 70.8 9.3 72.1 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 69.9 63.8 100.0 68.5 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 6.1 9.1 4.8 4.2 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 4.7 5.7 1.5 4.9 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 3.9 4.2 4.7 3.4 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 18.5 23.4 35.0 10.3 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 3.3 6.3 4.8 0.5 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 63.8 46.5 85.2 71.7 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 97.5 98.4 85.2 100.0 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 31.0 45.4 10.1 25.3 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 14.6 14.4 7.9 17.0 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.1 0.1 0.0 2.2 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 56.5 48.4 48.3 65.7 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 12,247.7 5,676.3 1,591.6 4,979.8 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 17,462.0 10,763.1 1,067.8 5,631.1 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 14,459.9 7,690.9 678.6 6,090.3 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 6,689.3 3,871.1 278.8 2,539.5 Catalu±a 1.1 % of companies that had computers 99.8 99.9 100.0 99.7 1.2 % of companies that had a Local Area Network (LAN) 90.9 91.1 93.4 90.3 1.3 % of companies that had a 'wireless' Local Area Network 70.3 70.9 68.1 70.3 1.4 % of companies that had an Internet connection 99.0 99.1 100.0 98.8 1.5 % of companies that had Mobile telephones 94.7 93.2 96.3 95.2 2.1 % of personnel that uses computers at least once a week 57.6 49.2 50.3 64.0 2.2 % of personnel that uses Internet-connected computers at least once a week 50.0 40.1 48.7 57.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 20.8 18.3 25.8 22.1 3 % of companies that used some type of open source software 85.3 83.0 85.5 86.4 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 32.2 26.7 34.1 34.7 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 78.7 75.0 80.5 80.2 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 58.0 57.6 65.3 57.1 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 28.5 24.5 23.3 31.3 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 23.2 21.2 12.1 25.9 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 34.6 30.7 36.8 36.2 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 5.6 7.1 8.7 4.4 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 7.1 8.7 6.4 6.4 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.3 7.5 3.9 4.5 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 4.7 7.2 2.8 3.7 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 5.7 7.0 8.7 4.6 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.8 2.0 1.1 1.9 5.1 ICT experts: % of companies that hired ICT experts 33.8 36.5 20.3 34.6 5.2 ICT experts: % of companies that provided ICT training activities to their employees 27.7 28.5 23.1 28.0 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 54.9 54.2 30.5 58.5 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 80.2 80.6 88.8 78.9 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 15.0 11.4 7.5 17.9 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 1.7 1.2 0.1 2.3 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.9 99.8 100.0 99.9 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.4 97.2 100.0 98.8 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 89.9 92.2 93.6 88.2 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 23.4 17.3 14.1 27.8 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 5.8 7.6 2.3 5.5 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 82.4 84.1 89.1 80.4 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 62.0 60.0 58.5 63.5 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 78.5 79.9 84.4 76.9 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 26.5 26.8 35.6 25.0 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.1 0.0 1.1 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 45.1 57.3 50.4 38.3 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 27.9 26.5 32.4 27.8 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 13.0 6.0 9.2 17.1 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 12.4 7.4 6.9 15.6 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 63.2 63.1 68.4 62.4 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 46.2 43.2 37.4 49.1 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 56.0 56.7 65.7 54.1 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.2 98.1 100.0 98.0 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 90.5 90.3 97.0 89.5 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 49.0 45.2 56.6 49.7 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 60.4 55.9 58.1 62.9 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 62.0 51.0 59.5 67.8 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 94.0 92.5 94.2 94.8 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 70.8 68.3 70.4 72.1 11 % of companies that paid for advertising on the Internet 31.9 27.1 40.1 33.0 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 90.1 91.8 89.5 89.3 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 80.3 78.3 81.0 81.1 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 91.0 92.3 90.9 90.4 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 54.4 57.1 54.8 53.1 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 41.3 36.3 40.8 43.7 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 3.3 1.8 0.1 4.6 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 75.8 73.8 85.2 75.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 88.5 91.1 88.3 87.2 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 54.7 54.8 56.0 54.4 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 34.4 27.5 23.6 39.7 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 4.2 2.6 2.9 5.3 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 68.9 72.1 66.5 67.6 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 86.6 87.5 87.3 86.1 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 48.6 47.7 53.0 48.5 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 26.1 16.8 21.8 31.7 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 6.7 5.8 3.7 7.6 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 76.2 80.6 62.5 76.1 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 92.5 94.3 92.2 91.6 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 35.3 31.5 40.1 36.7 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 21.4 14.7 15.4 25.6 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 5.1 3.4 3.9 6.1 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 57.3 59.0 49.5 57.6 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 89.5 92.6 94.0 87.4 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 22.9 20.2 20.8 24.5 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 9.8 4.6 9.9 12.4 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 9.7 7.0 6.0 11.6 13 % of companies with an Internet connection and a website (3) 83.5 82.6 82.7 84.0 14.1 Services available on the website: Appearance of the company (4) 93.7 92.9 96.3 93.6 14.2 Services available on the website: Execution of online bookings or orders (4) 17.9 6.5 3.1 25.6 14.3 Services available on the website: Access to catalogues and price lists (4) 55.2 53.8 26.8 60.2 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 6.3 4.7 1.4 7.8 14.5 Services available on the website: Online tracking of orders (4) 10.5 4.6 0.3 14.9 14.6 Services available on the website: Customization of the website for frequent users (4) 9.4 8.2 5.5 10.6 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 35.4 25.1 19.4 42.9 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 70.0 62.0 69.6 74.0 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 21.9 16.2 19.1 25.1 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 25.8 22.4 25.6 27.4 15 % of companies that used a digital signature in any communication sent from their company (3) 66.2 69.2 67.1 64.5 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 20.1 21.9 20.5 19.0 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 96.9 99.1 96.4 95.9 17 Social Media: % of companies that used Social Media: 39.7 30.6 24.2 46.5 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 91.4 85.0 81.1 94.2 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 43.8 36.5 24.6 47.8 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 45.1 46.6 25.1 46.2 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 15.9 13.3 20.2 16.4 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 75.4 64.8 70.7 79.1 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 55.2 40.2 36.4 61.6 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 29.8 21.1 10.2 34.2 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 24.4 14.8 10.8 28.6 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 26.7 19.6 13.4 30.1 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 25.7 15.0 20.4 29.6 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 41.4 32.3 27.2 45.5 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 46.7 50.6 54.7 44.8 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 4.9 8.1 3.2 4.1 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 20.8 20.4 9.2 22.9 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 58.2 59.1 78.1 56.5 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 28.9 22.9 23.9 31.7 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 60.5 45.6 44.7 67.9 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 73.0 59.5 68.4 79.2 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 23.1 22.3 20.9 23.6 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 29.5 26.3 20.9 31.5 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 26.0 12.9 19.7 32.2 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 54.6 41.8 58.5 59.9 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 35.8 24.4 32.4 40.9 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 31.7 27.0 26.6 34.1 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 17.5 20.3 20.3 16.1 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 17.2 14.2 6.3 19.2 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 29.9 29.3 4.1 31.7 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 32.4 31.1 4.1 34.7 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 25.6 20.4 17.6 28.3 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 28.3 32.4 48.2 25.2 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 15.9 19.1 57.7 11.9 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 14.1 11.9 7.1 15.5 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 45.9 42.2 40.2 47.9 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 19.1 14.0 25.5 20.9 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 32.2 20.3 7.7 39.0 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 41.1 41.2 58.2 39.9 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 10.3 10.1 5.8 10.7 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 21.5 14.4 7.7 25.4 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 47.1 44.1 46.9 48.4 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 12.0 14.2 18.1 10.6 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 35.6 38.4 35.7 34.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 36.1 38.4 37.0 34.7 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 35.5 36.8 39.5 34.1 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 34.2 27.9 45.9 35.2 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 43.8 43.0 49.3 43.2 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 41.2 45.1 34.3 40.5 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 48.5 55.5 36.8 46.9 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 40.7 39.3 31.8 42.8 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 38.7 37.8 29.3 40.7 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 34.5 34.6 24.7 36.0 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 40.1 40.9 45.3 39.0 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 37.9 38.9 37.2 37.5 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 20.1 19.1 11.2 22.0 31.2.% of companies that share electronically information about the supply chain via website (10) 61.7 63.7 23.1 63.9 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 76.7 79.5 87.5 74.6 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 9.1 13.7 2.0 8.0 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 7.3 10.5 0.6 6.7 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 3.8 5.7 3.0 3.0 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 18.6 26.1 10.6 16.9 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 4.0 5.6 0.4 3.9 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 74.2 68.3 85.5 74.7 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 90.9 93.3 93.7 89.3 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 18.1 20.4 14.1 17.9 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 17.0 17.1 10.1 18.0 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.3 1.2 0.0 1.6 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 73.6 73.8 75.7 73.2 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 363,086.1 126,569.3 22,590.4 213,926.3 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 385,627.7 189,073.5 12,099.4 184,454.8 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 518,421.0 207,461.9 18,839.4 292,119.7 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 192,517.2 84,034.1 6,341.3 102,141.8 Comunitat Valenciana 1.1 % of companies that had computers 98.6 98.1 100.0 98.7 1.2 % of companies that had a Local Area Network (LAN) 84.2 82.8 84.5 85.1 1.3 % of companies that had a 'wireless' Local Area Network 57.8 57.4 58.2 58.0 1.4 % of companies that had an Internet connection 97.2 95.8 97.5 98.1 1.5 % of companies that had Mobile telephones 96.7 94.8 97.5 97.8 2.1 % of personnel that uses computers at least once a week 56.3 41.4 42.6 65.1 2.2 % of personnel that uses Internet-connected computers at least once a week 45.1 32.9 37.0 52.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 12.7 11.6 14.9 13.0 3 % of companies that used some type of open source software 85.1 83.7 86.7 85.8 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 36.4 32.2 37.1 39.2 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 77.8 77.8 83.6 76.6 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 60.7 63.7 60.8 58.7 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 26.1 21.7 38.4 26.5 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 21.1 19.6 18.2 22.8 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 33.3 29.2 39.8 34.7 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 7.4 8.2 3.9 7.7 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 6.5 7.3 2.4 6.8 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.4 4.9 0.7 6.7 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 5.0 3.8 1.4 6.5 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 7.5 6.6 6.3 8.3 4.6 % of companies who gave the following as reasons for not using open-source software: Other 2.1 1.3 3.8 2.2 5.1 ICT experts: % of companies that hired ICT experts 23.9 21.1 16.2 27.4 5.2 ICT experts: % of companies that provided ICT training activities to their employees 18.0 17.8 11.9 19.4 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 52.4 46.0 38.1 58.2 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 76.0 89.9 63.8 69.0 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 9.2 6.4 10.6 10.8 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 1.4 0.3 4.3 1.6 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.2 100.0 100.0 98.5 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 96.8 96.5 97.9 96.9 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 91.6 91.3 95.8 91.0 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 18.0 14.1 11.9 21.7 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 4.6 6.2 0.2 4.4 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 76.5 79.1 80.6 73.9 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 50.9 50.2 63.3 48.8 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 73.3 77.0 78.0 69.9 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 22.9 21.3 26.0 23.3 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.0 0.0 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 45.5 46.1 61.9 41.7 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 32.7 35.4 22.4 33.0 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 11.2 7.9 7.7 14.0 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.5 7.1 6.0 8.2 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 51.2 50.4 60.8 49.7 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 30.4 29.8 32.9 30.3 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 47.7 46.6 58.8 46.1 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 96.7 97.7 96.8 96.1 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 91.3 92.7 88.5 91.0 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 46.9 38.7 41.7 53.3 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 56.1 55.5 53.4 57.1 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 56.4 56.4 50.9 57.5 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.8 95.6 93.5 90.9 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 57.6 56.1 63.9 57.4 11 % of companies that paid for advertising on the Internet 24.9 27.4 17.1 24.9 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 89.7 87.6 90.3 91.0 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 76.5 74.4 72.5 78.6 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 90.6 91.8 85.2 91.0 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 42.9 36.4 43.5 46.9 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 26.7 21.8 22.3 30.5 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 6.1 4.2 6.2 7.3 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 73.4 71.4 66.0 76.3 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 87.9 89.7 83.7 87.5 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 42.9 37.6 43.7 46.1 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 24.5 16.2 26.8 29.1 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 6.1 5.4 5.0 6.7 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 62.3 59.2 49.6 67.0 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 86.4 86.2 88.5 86.2 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 34.6 34.2 26.9 36.1 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 13.7 8.7 13.2 16.7 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 8.6 9.0 8.5 8.3 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 72.5 70.2 67.2 75.2 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 94.0 92.1 98.6 94.3 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 26.2 23.2 17.6 29.8 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 9.9 5.8 13.7 11.8 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 5.4 4.6 6.3 5.8 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 54.8 53.0 54.0 56.0 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 90.3 92.0 92.1 88.9 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 18.8 16.4 12.9 21.5 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 5.9 3.8 5.9 7.2 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 9.3 5.7 12.4 11.0 13 % of companies with an Internet connection and a website (3) 76.3 82.5 70.0 73.6 14.1 Services available on the website: Appearance of the company (4) 88.1 86.0 92.4 88.7 14.2 Services available on the website: Execution of online bookings or orders (4) 15.6 12.9 0.0 20.6 14.3 Services available on the website: Access to catalogues and price lists (4) 51.2 57.8 32.7 50.1 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 8.0 7.5 4.6 9.1 14.5 Services available on the website: Online tracking of orders (4) 11.4 9.8 1.6 14.5 14.6 Services available on the website: Customization of the website for frequent users (4) 6.5 3.9 4.6 8.7 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 31.9 29.0 13.5 37.6 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 62.5 60.4 65.3 63.6 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 16.4 7.6 14.1 23.2 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 22.2 22.3 11.7 24.3 15 % of companies that used a digital signature in any communication sent from their company (3) 76.0 74.5 78.3 76.5 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 11.0 14.6 2.9 10.4 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.8 97.6 100.0 99.3 17 Social Media: % of companies that used Social Media: 36.8 37.9 9.6 41.8 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 94.7 94.9 100.0 94.4 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 41.4 35.7 83.1 42.8 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 37.4 31.2 58.0 40.0 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 14.1 13.0 12.0 14.8 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 73.8 64.5 73.3 79.4 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 59.0 58.7 48.3 59.6 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 37.6 32.8 33.9 40.6 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 28.8 22.2 24.1 32.8 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 16.3 11.6 19.4 18.9 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 26.6 19.7 74.9 28.4 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 37.6 37.8 0.0 39.2 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 48.1 44.5 98.0 47.8 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 2.8 1.8 1.2 3.5 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 14.0 14.3 6.5 15.3 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 69.1 66.7 49.4 72.4 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 28.0 30.6 5.1 28.5 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 54.3 50.8 47.1 57.1 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 71.0 86.1 68.3 61.9 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 23.7 20.7 86.2 20.0 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 27.5 18.9 21.6 33.3 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 24.2 24.0 1.2 26.4 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 61.5 51.3 50.6 68.7 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 40.2 51.8 18.9 34.9 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 26.3 40.0 10.3 19.2 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 28.2 36.6 28.0 23.0 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 17.3 25.9 10.3 12.7 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 24.5 24.4 17.7 25.1 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 33.8 31.7 17.7 36.5 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 29.6 22.9 36.4 33.1 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 21.5 20.7 10.3 23.0 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 30.7 30.2 35.2 30.5 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 22.3 24.9 18.9 20.9 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 34.2 27.5 17.7 39.7 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 26.7 25.5 31.7 27.1 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 30.9 34.1 1.2 31.6 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 27.2 19.0 35.4 31.4 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 24.6 22.7 31.7 25.1 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 23.9 27.9 43.2 19.8 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 38.9 30.7 25.1 45.2 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 19.4 19.3 0.0 21.2 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 34.8 37.1 42.1 31.5 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 35.5 38.5 44.6 31.4 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 34.6 33.5 50.5 31.8 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 35.4 30.0 44.1 37.0 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 49.0 53.5 55.2 44.6 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 50.9 50.9 63.3 47.9 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 36.8 42.0 29.1 34.8 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 34.0 36.6 14.5 36.3 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 31.4 34.1 14.5 33.2 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 26.5 29.2 9.5 28.3 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 39.4 37.7 34.3 41.5 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 40.3 37.8 37.2 42.7 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 15.8 16.2 2.4 18.4 31.2.% of companies that share electronically information about the supply chain via website (10) 78.6 71.8 100.0 82.0 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 64.1 63.4 100.0 63.5 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 7.5 8.9 3.3 7.5 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 6.7 6.3 0.0 8.5 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 3.4 5.5 0.0 2.7 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 20.8 27.9 10.0 17.9 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 5.0 8.7 0.0 3.4 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 69.8 64.2 93.6 70.0 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 94.9 96.6 99.3 93.2 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 22.1 26.5 6.4 21.5 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 14.7 18.2 11.0 13.2 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.6 0.2 0.0 1.1 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 68.9 63.6 69.9 72.2 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 106,646.6 32,278.3 3,849.9 70,518.5 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 85,999.5 38,521.8 1,642.5 45,835.1 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 77,070.0 30,475.2 1,397.7 45,197.1 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 39,858.7 12,675.1 1,875.7 25,307.9 Extremadura 1.1 % of companies that had computers 98.2 94.8 100.0 99.3 1.2 % of companies that had a Local Area Network (LAN) 78.7 70.3 79.7 82.4 1.3 % of companies that had a 'wireless' Local Area Network 55.0 46.2 58.2 58.2 1.4 % of companies that had an Internet connection 97.1 90.8 100.0 99.3 1.5 % of companies that had Mobile telephones 97.3 92.2 100.0 98.9 2.1 % of personnel that uses computers at least once a week 40.1 33.1 30.9 45.6 2.2 % of personnel that uses Internet-connected computers at least once a week 35.8 25.4 30.6 41.9 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 12.0 8.5 17.4 12.5 3 % of companies that used some type of open source software 86.0 79.6 91.8 87.4 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 26.2 20.6 16.8 31.4 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 80.8 78.4 91.4 79.0 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 59.0 47.9 70.1 61.0 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 25.3 12.1 35.5 28.6 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 11.3 7.8 12.2 12.6 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 35.8 29.6 41.6 37.0 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 6.0 11.0 3.0 4.5 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 7.0 11.1 5.2 5.6 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.6 6.5 5.2 3.6 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 3.9 7.1 1.0 3.2 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 5.2 10.1 3.1 3.6 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.5 1.2 0.0 2.1 5.1 ICT experts: % of companies that hired ICT experts 15.6 14.7 16.7 15.6 5.2 ICT experts: % of companies that provided ICT training activities to their employees 19.5 10.0 12.2 26.0 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 33.2 54.2 2.6 33.5 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 89.9 83.1 99.1 89.9 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 5.6 2.0 14.4 4.8 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.6 0.0 0.0 1.0 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.7 100.0 100.0 99.4 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.4 97.1 100.0 98.5 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 92.0 95.0 92.2 90.6 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 15.6 9.4 8.5 20.4 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 2.2 1.1 0.6 3.1 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 76.0 74.7 99.9 69.8 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 48.6 47.0 51.7 48.4 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 70.8 66.5 82.8 69.2 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 20.2 24.3 15.0 19.9 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 1.9 2.9 0.0 2.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 44.6 46.9 56.5 40.2 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 30.3 41.7 30.8 25.2 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 8.9 1.6 12.5 11.0 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 12.8 4.1 0.3 20.2 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 49.9 49.7 55.3 48.5 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 25.7 26.5 33.4 23.2 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 45.9 44.7 46.9 46.3 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 99.4 100.0 100.0 99.0 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 88.9 96.5 88.1 85.9 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 51.8 43.8 62.2 52.2 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 56.2 59.3 66.1 52.0 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 48.4 55.0 42.8 47.3 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.2 90.9 85.0 94.8 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 55.5 53.0 68.9 52.8 11 % of companies that paid for advertising on the Internet 32.7 26.4 34.9 35.0 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 92.4 96.8 100.0 88.4 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 83.4 80.4 88.1 83.4 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 93.7 97.9 83.4 95.0 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 58.2 54.4 57.9 59.9 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 29.3 18.0 25.2 35.2 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 2.5 1.0 3.1 2.9 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 70.6 75.5 94.7 61.7 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 83.7 86.1 69.2 88.7 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 62.6 59.9 66.3 62.5 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 18.5 23.0 21.7 14.7 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 2.4 1.6 0.1 3.9 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 65.9 67.6 83.0 60.3 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 86.1 87.5 68.7 92.4 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 52.1 49.3 53.9 52.7 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 16.3 6.0 8.8 24.1 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 5.3 1.1 14.3 3.8 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 71.2 72.8 72.0 70.3 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 93.6 96.1 77.1 97.4 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 31.6 27.4 31.5 33.4 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 8.0 6.0 6.4 9.5 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 4.9 1.5 22.9 1.1 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 48.9 53.0 56.5 45.0 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 90.1 97.3 70.7 93.5 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 28.3 22.8 17.5 34.9 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 7.3 4.8 0.3 11.0 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 10.0 3.2 29.2 6.5 13 % of companies with an Internet connection and a website (3) 67.2 85.5 44.0 66.0 14.1 Services available on the website: Appearance of the company (4) 86.5 82.8 90.2 87.9 14.2 Services available on the website: Execution of online bookings or orders (4) 13.1 9.9 0.1 17.3 14.3 Services available on the website: Access to catalogues and price lists (4) 55.1 54.3 54.9 55.6 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 9.1 7.4 7.2 10.4 14.5 Services available on the website: Online tracking of orders (4) 12.3 4.6 10.3 16.9 14.6 Services available on the website: Customization of the website for frequent users (4) 6.8 1.8 15.0 7.9 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 30.1 14.5 37.8 37.4 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 67.7 59.7 82.0 69.4 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 18.3 12.6 6.8 23.6 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 32.3 20.4 34.5 38.6 15 % of companies that used a digital signature in any communication sent from their company (3) 66.1 74.2 65.3 62.8 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 6.7 12.7 0.5 5.6 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 100.0 100.0 100.0 100.0 17 Social Media: % of companies that used Social Media: 33.6 21.0 35.1 38.6 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 94.0 82.7 87.7 98.3 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 34.9 22.6 34.0 38.0 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 24.9 30.1 12.7 26.8 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 15.5 17.1 33.9 10.4 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 57.7 48.2 47.5 62.5 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 49.9 55.6 19.2 56.6 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 32.7 14.4 45.8 33.6 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 30.8 17.2 64.3 25.3 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 8.6 4.0 0.3 11.8 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 36.5 21.1 46.0 37.6 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 51.9 10.5 64.4 58.4 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 37.7 74.1 35.2 29.9 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 1.1 6.8 0.2 0.0 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 8.0 7.5 12.2 7.0 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 36.6 58.7 1.7 43.8 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 5.6 0.0 0.7 10.6 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 59.7 28.6 98.7 54.6 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 90.3 100.0 99.1 81.5 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 5.6 0.0 0.7 10.6 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 10.2 0.0 0.7 19.7 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 14.7 0.0 0.4 28.6 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 70.7 66.7 98.1 58.9 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 18.4 29.6 0.7 22.2 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 16.6 25.4 0.7 20.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 4.8 0.0 0.4 9.1 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 12.2 0.0 0.7 23.5 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 19.4 45.1 1.3 16.5 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 26.2 36.5 1.7 33.6 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 18.1 0.0 1.3 34.9 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 28.0 70.4 0.9 22.0 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 27.9 45.1 1.1 33.4 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 14.7 25.4 1.1 16.5 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 66.5 29.6 97.6 68.0 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 17.0 38.2 0.4 15.6 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 6.5 3.2 1.3 10.6 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 85.7 64.5 97.6 89.4 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 0.0 0.0 0.0 0.0 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 16.2 26.4 1.1 19.0 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 81.2 66.7 97.8 79.5 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 0.8 0.0 0.0 1.5 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 29.2 24.0 30.1 31.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 37.6 27.8 52.7 37.8 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 37.9 25.5 48.0 40.5 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 37.6 26.6 47.8 39.6 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 49.8 48.9 51.4 49.8 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 40.9 32.9 41.2 44.3 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 19.7 16.5 18.0 21.7 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 33.8 20.8 52.8 34.6 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 29.7 20.6 40.9 30.8 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 24.0 13.2 18.7 30.6 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 40.4 38.2 38.1 42.1 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 47.6 37.6 48.6 52.0 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 23.0 12.6 24.1 27.5 31.2.% of companies that share electronically information about the supply chain via website (10) 75.9 36.8 90.1 80.8 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 69.1 100.0 37.1 70.4 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 4.2 6.3 5.3 2.8 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 4.1 1.6 5.3 5.0 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 5.1 0.0 11.9 5.5 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 12.0 20.0 5.2 10.4 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 3.5 10.1 0.1 1.5 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 69.4 59.1 87.6 67.9 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 90.3 92.5 84.1 91.5 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 25.1 28.1 7.4 29.9 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 9.4 8.6 6.8 10.4 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.7 1.1 2.3 0.0 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 61.8 51.7 66.5 65.2 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 3,287.2 1,356.9 310.7 1,619.7 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 3,316.3 1,142.2 691.9 1,482.3 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 7,356.6 922.0 570.3 5,864.3 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 1,281.0 401.5 94.1 785.4 Galicia 1.1 % of companies that had computers 98.6 97.9 95.4 99.9 1.2 % of companies that had a Local Area Network (LAN) 83.9 79.5 79.0 87.6 1.3 % of companies that had a 'wireless' Local Area Network 57.8 58.2 53.4 58.7 1.4 % of companies that had an Internet connection 97.6 97.5 88.8 99.9 1.5 % of companies that had Mobile telephones 94.9 95.0 93.4 95.3 2.1 % of personnel that uses computers at least once a week 54.6 44.3 35.0 63.9 2.2 % of personnel that uses Internet-connected computers at least once a week 45.5 32.4 33.3 55.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 14.8 10.6 12.4 17.7 3 % of companies that used some type of open source software 85.1 83.7 79.0 87.4 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 33.2 30.4 21.0 37.9 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 80.2 77.8 74.3 83.1 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 58.2 57.1 48.1 61.5 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 22.5 25.4 15.1 22.8 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 18.9 23.9 6.0 19.3 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 31.9 32.6 12.9 36.4 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 6.8 7.1 5.4 7.0 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 7.3 8.7 6.7 6.6 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 5.1 5.3 7.2 4.4 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 3.5 3.1 0.1 4.6 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 6.3 6.3 6.6 6.2 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.0 1.4 0.0 1.0 5.1 ICT experts: % of companies that hired ICT experts 18.2 22.7 13.2 16.8 5.2 ICT experts: % of companies that provided ICT training activities to their employees 20.9 20.6 13.5 22.9 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 45.9 56.3 49.0 39.9 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 81.6 79.5 53.4 87.0 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 6.4 4.4 11.1 6.3 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.3 0.1 0.2 0.5 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.6 99.2 97.8 98.4 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 89.5 93.8 92.1 86.5 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 21.8 17.1 13.0 26.5 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 3.9 7.1 2.1 2.5 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 72.4 72.7 75.2 71.6 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 50.9 51.1 46.2 51.9 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 66.7 69.6 69.4 64.5 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 20.1 22.3 21.3 18.6 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.4 1.4 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 46.4 48.3 52.1 44.0 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 29.9 33.8 31.3 27.3 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 12.4 10.2 5.7 15.1 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 9.5 5.5 8.8 11.9 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 48.0 56.9 37.1 45.7 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 30.0 36.5 24.1 27.7 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 42.9 51.9 33.4 40.1 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.3 98.1 94.8 99.2 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 90.7 89.8 92.6 90.8 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 48.7 53.4 50.3 45.7 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 55.5 55.9 62.9 53.6 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 53.3 52.1 53.5 53.9 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.1 92.1 94.1 91.6 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 58.6 58.1 61.6 58.2 11 % of companies that paid for advertising on the Internet 26.1 23.1 17.4 30.1 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 91.8 91.2 99.4 90.3 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 79.7 79.1 93.7 76.9 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 93.8 96.0 98.7 91.2 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 63.3 65.1 49.8 66.0 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 28.8 21.0 29.3 33.2 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 3.7 2.6 6.9 3.5 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 77.9 78.1 84.6 76.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 91.9 89.9 95.6 92.2 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 66.2 66.8 65.9 65.8 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 25.7 17.3 20.9 31.8 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 2.5 3.5 1.5 2.2 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 66.3 68.6 59.1 66.7 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 91.4 92.3 92.1 90.8 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 53.6 54.2 53.9 53.2 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 18.0 11.7 15.4 22.3 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 3.6 3.6 2.1 3.8 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 75.2 77.9 63.9 76.3 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 95.8 94.7 100.0 95.6 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 39.0 35.3 45.4 39.9 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 9.5 7.1 4.9 11.8 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 2.2 3.1 0.0 2.1 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 59.0 60.0 58.5 58.5 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 93.7 94.4 89.9 94.1 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 28.9 32.4 26.1 27.5 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 6.7 6.9 1.2 7.8 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 6.0 6.2 10.2 5.0 13 % of companies with an Internet connection and a website (3) 71.6 72.9 55.8 74.4 14.1 Services available on the website: Appearance of the company (4) 93.6 92.4 90.6 94.8 14.2 Services available on the website: Execution of online bookings or orders (4) 18.0 10.9 2.3 24.7 14.3 Services available on the website: Access to catalogues and price lists (4) 50.4 59.8 21.3 50.1 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 6.0 4.0 4.5 7.3 14.5 Services available on the website: Online tracking of orders (4) 8.3 5.3 2.3 11.0 14.6 Services available on the website: Customization of the website for frequent users (4) 8.6 3.0 2.3 12.8 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 33.6 27.0 15.9 40.4 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 62.4 60.4 49.8 65.7 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 17.9 13.6 10.6 21.6 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 27.2 19.8 27.6 31.2 15 % of companies that used a digital signature in any communication sent from their company (3) 72.6 75.6 80.1 69.1 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 14.7 17.5 8.7 14.5 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 97.9 96.9 99.3 98.2 17 Social Media: % of companies that used Social Media: 33.2 29.8 11.3 40.2 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 95.0 92.3 87.9 96.6 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 38.5 37.6 65.5 37.1 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 31.4 34.0 23.3 30.8 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 9.5 4.8 3.1 11.9 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 76.4 73.8 54.4 78.9 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 63.6 56.1 91.0 65.1 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 36.3 31.3 0.0 40.7 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 26.7 17.0 14.3 31.6 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 12.8 11.8 9.5 13.4 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 24.5 12.9 3.1 30.7 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 33.2 31.6 22.3 34.6 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 54.4 48.8 71.8 55.7 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 1.6 2.4 4.7 1.1 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 13.1 11.5 8.9 15.0 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 63.0 40.9 39.7 75.7 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 25.9 12.5 0.0 35.1 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 37.2 15.8 24.3 48.2 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 69.4 77.3 98.6 62.0 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 16.9 3.2 24.3 21.9 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 19.7 10.1 24.3 23.2 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 21.0 11.4 0.0 27.9 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 39.3 31.7 37.5 42.9 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 38.9 23.9 48.6 44.1 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 36.4 36.6 56.6 33.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 27.1 34.0 64.6 19.0 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 32.2 26.7 58.0 31.0 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 40.9 50.4 33.7 37.7 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 47.0 47.6 33.7 48.6 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 32.1 34.4 32.3 31.1 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 39.3 28.5 58.0 41.5 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 35.8 41.6 14.0 36.2 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 10.0 0.5 0.0 15.5 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 46.1 30.0 53.8 52.1 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 18.7 31.9 8.0 14.4 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 15.3 7.5 8.0 19.7 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 50.3 38.1 78.1 51.8 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 9.3 16.9 8.0 6.1 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 15.0 5.2 0.0 21.2 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 45.9 40.1 37.5 49.6 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 13.8 17.2 56.6 6.6 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 34.8 34.3 25.1 37.4 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 35.7 39.2 29.8 35.1 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 39.2 42.3 41.4 36.9 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 28.5 23.7 26.2 31.9 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 50.8 48.7 49.9 52.3 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 50.5 49.8 59.5 48.7 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 37.4 43.8 42.4 32.3 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 32.1 32.5 34.6 31.2 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 31.2 31.2 34.6 30.3 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 22.8 22.9 17.6 24.1 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 38.7 32.1 39.7 42.3 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 41.7 39.2 41.3 43.2 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 14.0 11.7 11.5 16.0 31.2.% of companies that share electronically information about the supply chain via website (10) 78.9 69.0 94.5 80.2 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 61.9 62.8 26.2 68.2 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 8.1 13.8 0.5 6.8 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 3.5 3.1 0.0 4.7 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 1.7 1.8 0.0 2.0 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 22.2 29.0 14.3 20.5 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 5.0 11.7 0.0 2.5 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 59.0 49.6 59.7 64.6 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 94.7 94.8 100.0 93.0 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 31.8 36.4 40.3 26.2 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 19.9 18.7 15.5 21.7 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.6 0.9 0.0 0.6 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 58.0 53.1 54.6 61.8 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 48,474.1 8,367.6 961.1 39,145.5 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 41,144.7 10,368.8 1,676.5 29,099.3 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 42,941.6 14,348.5 685.0 27,908.0 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 11,882.5 5,968.9 88.9 5,824.7 Madrid, Comunidad de 1.1 % of companies that had computers 99.5 99.1 99.2 99.6 1.2 % of companies that had a Local Area Network (LAN) 91.1 92.9 86.2 91.5 1.3 % of companies that had a 'wireless' Local Area Network 66.4 61.2 51.6 70.3 1.4 % of companies that had an Internet connection 98.6 98.6 97.2 98.9 1.5 % of companies that had Mobile telephones 95.6 95.5 98.3 95.1 2.1 % of personnel that uses computers at least once a week 67.9 61.8 48.2 70.7 2.2 % of personnel that uses Internet-connected computers at least once a week 55.9 48.5 44.7 58.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 26.4 24.5 23.3 27.0 3 % of companies that used some type of open source software 86.2 87.2 83.7 86.4 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 43.7 45.5 38.9 44.1 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 81.4 82.4 76.7 82.0 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 60.6 62.2 63.1 59.8 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 35.3 37.6 25.8 36.5 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 26.2 20.0 20.4 28.7 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 38.1 33.9 37.3 39.2 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 4.8 6.6 6.0 4.2 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 6.1 6.8 8.0 5.6 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.1 5.5 5.0 3.6 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 3.4 4.7 4.2 2.9 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 4.9 6.0 5.9 4.5 4.6 % of companies who gave the following as reasons for not using open-source software: Other 2.1 1.5 3.0 2.1 5.1 ICT experts: % of companies that hired ICT experts 33.2 26.8 20.2 37.2 5.2 ICT experts: % of companies that provided ICT training activities to their employees 26.1 20.5 15.7 29.3 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 68.4 58.0 79.8 69.1 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 79.5 81.7 73.7 79.7 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 16.0 8.3 8.6 19.2 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 2.4 0.5 0.0 3.3 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 97.8 94.0 97.4 98.7 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 83.9 84.3 85.6 83.5 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 34.8 27.3 18.4 39.6 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 7.3 6.9 4.0 8.0 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 81.5 75.2 80.1 83.3 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 61.4 49.8 54.8 65.4 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 76.4 70.3 75.9 78.0 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 27.1 20.2 22.8 29.6 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.8 1.8 3.8 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 35.1 46.9 33.6 32.4 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 29.9 22.9 38.0 30.2 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 15.7 12.5 15.5 16.5 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 16.3 10.0 6.5 19.6 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 58.8 52.0 62.1 59.9 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 44.4 33.4 46.3 46.8 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 53.2 45.5 54.9 54.7 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 97.9 97.7 99.1 97.7 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 87.0 85.9 90.4 86.7 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 56.3 49.6 58.6 57.5 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 59.7 54.9 53.3 62.0 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 60.9 60.5 61.3 60.9 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.1 88.8 90.9 93.1 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 67.0 59.8 68.4 68.6 11 % of companies that paid for advertising on the Internet 29.5 25.4 20.4 32.2 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 91.5 92.2 93.5 91.0 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 80.4 78.3 78.8 81.2 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 91.1 87.7 89.0 92.3 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 54.1 48.4 65.4 53.6 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 42.0 29.6 49.2 43.7 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 5.2 7.6 1.7 5.2 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 80.8 79.5 80.2 81.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 90.1 89.3 85.9 91.1 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 53.3 49.7 66.1 52.0 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 36.6 29.7 41.2 37.4 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 4.8 6.4 5.0 4.4 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 73.0 73.4 75.2 72.6 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 89.2 89.6 79.9 90.8 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 39.9 40.3 50.8 37.8 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 26.8 21.6 33.5 26.9 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 6.6 8.5 5.3 6.4 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 81.3 75.9 86.5 81.7 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 93.9 93.5 93.8 94.1 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 31.1 29.0 35.9 30.7 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 21.6 18.6 24.8 21.7 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 5.4 6.4 4.8 5.3 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 66.6 62.5 73.1 66.4 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 90.6 91.4 94.3 89.7 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 24.2 23.1 28.3 23.7 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 14.0 10.6 18.3 14.0 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 9.0 7.8 3.9 10.3 13 % of companies with an Internet connection and a website (3) 76.3 81.9 57.3 78.3 14.1 Services available on the website: Appearance of the company (4) 92.9 89.6 86.1 94.7 14.2 Services available on the website: Execution of online bookings or orders (4) 15.6 7.6 9.1 18.5 14.3 Services available on the website: Access to catalogues and price lists (4) 52.9 52.5 38.9 54.9 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 7.0 4.7 0.1 8.5 14.5 Services available on the website: Online tracking of orders (4) 10.7 5.6 0.0 13.4 14.6 Services available on the website: Customization of the website for frequent users (4) 9.5 3.6 8.2 11.1 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 39.6 21.3 16.0 47.4 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 70.0 63.5 57.0 73.3 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 30.2 21.5 17.9 34.0 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 30.4 24.1 20.3 33.3 15 % of companies that used a digital signature in any communication sent from their company (3) 72.7 64.3 67.4 75.7 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 23.0 23.3 16.6 23.9 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.7 97.9 100.0 98.7 17 Social Media: % of companies that used Social Media: 39.8 27.7 21.3 46.0 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 93.4 86.7 84.9 95.1 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 49.5 34.9 13.4 54.6 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 42.1 42.9 10.2 44.6 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 14.4 12.8 15.1 14.6 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 74.4 70.6 74.3 74.9 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 58.0 50.8 53.0 59.5 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 35.4 27.3 47.7 35.6 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 30.7 27.2 40.9 30.4 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 32.8 21.1 39.7 34.0 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 36.3 25.6 50.4 36.7 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 41.9 31.7 31.5 44.2 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 47.0 53.1 52.4 45.7 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 4.5 5.9 6.9 4.1 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 19.3 12.3 12.7 22.2 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 63.9 77.2 70.6 61.4 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 31.6 22.6 54.8 30.5 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 59.8 45.1 50.0 62.8 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 72.1 60.7 44.2 76.4 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 17.5 5.4 44.0 16.4 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 22.1 12.4 14.0 24.2 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 26.1 13.7 17.7 28.6 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 50.8 55.5 17.2 53.5 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 48.4 38.2 42.2 50.4 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 34.0 37.2 8.3 36.2 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 22.1 27.8 49.9 18.5 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 21.4 26.2 51.1 17.8 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 28.5 32.0 47.3 26.2 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 33.1 26.7 47.8 32.5 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 26.1 29.7 38.3 24.3 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 18.9 24.9 34.7 16.5 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 25.7 29.5 58.7 21.8 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 22.3 29.0 1.9 23.4 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 48.1 50.8 61.4 46.4 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 15.1 5.4 32.5 14.6 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 31.5 53.8 8.9 30.8 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 46.8 30.4 38.9 49.9 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 7.2 4.4 38.0 4.4 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 28.2 21.0 5.5 31.5 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 46.5 61.6 52.5 43.9 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 10.2 6.1 27.7 9.0 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 32.3 32.0 26.2 33.7 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 31.0 32.1 23.9 32.1 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 30.1 31.7 22.4 31.1 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 30.4 36.2 18.9 31.1 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 39.6 51.8 36.4 36.9 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 44.4 46.9 52.6 42.0 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 40.7 46.3 35.4 40.2 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 41.0 39.3 32.2 42.9 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 38.8 35.5 32.2 40.7 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 31.0 30.3 14.9 34.1 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 41.4 38.4 42.3 42.0 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 47.3 39.9 59.2 46.9 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 20.4 20.4 23.3 19.8 31.2.% of companies that share electronically information about the supply chain via website (10) 73.0 72.1 59.0 76.2 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 70.1 70.9 72.2 69.5 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 9.2 12.8 6.6 8.7 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 6.7 8.0 2.8 7.0 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 4.3 4.5 1.3 4.8 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 21.8 24.4 13.1 22.7 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 6.8 7.8 5.8 6.7 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 68.1 66.1 62.5 69.4 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 91.1 90.6 95.5 90.6 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 23.0 23.1 27.0 22.4 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 18.1 16.4 17.0 18.7 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 2.4 1.6 1.6 2.7 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 64.9 59.1 61.9 66.8 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 1,703,407.0 200,787.2 11,965.3 1,490,654.5 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 1,138,514.0 171,669.9 15,769.7 951,074.4 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 2,866,127.4 475,568.8 39,109.9 2,351,448.7 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 549,540.7 101,822.7 8,192.3 439,525.7 Murcia, Regi¾n de 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 91.2 89.1 92.7 92.1 1.3 % of companies that had a 'wireless' Local Area Network 64.7 68.8 49.3 65.7 1.4 % of companies that had an Internet connection 99.6 100.0 100.0 99.2 1.5 % of companies that had Mobile telephones 96.4 100.0 100.0 93.4 2.1 % of personnel that uses computers at least once a week 39.5 39.4 36.5 39.9 2.2 % of personnel that uses Internet-connected computers at least once a week 33.0 30.0 35.9 34.5 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 10.2 9.3 14.3 10.4 3 % of companies that used some type of open source software 87.7 84.4 88.6 89.5 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 39.9 37.5 20.8 45.4 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 83.9 82.0 86.6 84.5 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 62.6 57.7 56.5 66.8 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 26.2 24.3 16.6 29.4 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 25.3 24.8 24.0 26.0 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 38.5 41.9 42.0 35.8 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 5.8 8.8 8.8 3.4 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 5.7 7.5 8.8 4.0 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.4 5.8 8.8 2.7 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 5.5 8.5 8.8 3.1 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 6.1 8.3 8.8 4.3 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.3 0.0 0.0 0.6 5.1 ICT experts: % of companies that hired ICT experts 16.5 17.9 6.0 18.1 5.2 ICT experts: % of companies that provided ICT training activities to their employees 21.1 21.2 26.0 19.9 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 49.3 51.6 13.7 57.9 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 82.6 86.5 100.0 75.2 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 6.6 8.3 2.8 6.3 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.4 1.1 0.0 0.1 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.0 97.9 100.0 97.6 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 91.9 93.3 97.8 89.7 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 12.3 8.4 5.4 16.2 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 3.9 4.7 2.2 3.7 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 80.5 82.0 69.5 82.1 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 55.8 60.7 35.3 57.3 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 77.6 78.2 69.0 79.0 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 25.9 19.2 26.2 29.9 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 1.1 0.0 8.8 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 47.2 49.9 29.8 49.4 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 30.5 34.2 40.5 26.0 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 12.1 9.8 10.0 13.9 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.2 4.0 11.0 8.3 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 53.3 54.3 58.2 51.6 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 32.4 36.4 28.0 30.9 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 47.5 48.9 58.2 44.4 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.7 100.0 100.0 97.6 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 90.3 95.2 83.4 88.9 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 46.0 44.2 51.4 45.9 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 54.8 49.0 69.2 55.2 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 49.8 64.8 41.3 42.7 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 86.5 91.7 82.0 84.4 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 62.2 61.3 54.3 64.5 11 % of companies that paid for advertising on the Internet 23.3 24.4 9.2 25.8 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 91.8 91.8 98.0 90.4 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 79.7 83.3 87.1 75.9 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 85.2 90.7 97.7 78.3 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 57.8 57.4 66.3 55.9 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 39.1 38.0 24.9 43.5 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 4.7 5.4 0.0 5.5 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 80.2 82.1 88.8 77.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 83.5 94.7 70.5 79.8 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 56.1 53.5 58.0 57.3 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 34.1 29.8 25.1 39.0 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 5.0 2.5 9.9 5.4 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 61.7 65.1 70.1 57.9 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 88.4 96.1 84.7 84.1 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 41.8 42.7 45.5 40.3 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 21.1 25.8 25.8 16.7 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 6.2 2.6 0.0 10.2 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 66.6 71.5 61.7 64.7 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 91.8 95.7 100.0 87.4 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 33.4 40.3 33.3 28.8 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 18.1 17.4 30.1 16.0 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 5.4 2.5 6.6 7.1 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 47.2 42.1 41.5 51.4 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 84.5 86.7 95.3 81.5 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 30.4 39.3 6.5 30.2 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 9.8 18.3 0.6 7.2 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 9.7 7.0 0.0 12.7 13 % of companies with an Internet connection and a website (3) 72.0 82.3 58.1 68.9 14.1 Services available on the website: Appearance of the company (4) 85.4 84.1 80.7 87.1 14.2 Services available on the website: Execution of online bookings or orders (4) 7.5 4.9 0.9 10.5 14.3 Services available on the website: Access to catalogues and price lists (4) 48.7 57.7 14.0 48.7 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 4.2 7.3 0.0 2.7 14.5 Services available on the website: Online tracking of orders (4) 7.8 7.8 0.0 9.2 14.6 Services available on the website: Customization of the website for frequent users (4) 6.7 9.1 0.0 6.2 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 31.9 24.7 39.0 35.8 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 61.0 57.6 53.8 64.7 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 13.8 8.5 29.7 14.6 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 25.1 23.7 10.8 28.8 15 % of companies that used a digital signature in any communication sent from their company (3) 69.6 72.6 89.0 63.5 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 14.5 16.4 13.1 13.5 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 98.6 97.0 100.0 99.3 17 Social Media: % of companies that used Social Media: 31.0 30.2 18.0 34.3 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 91.2 83.8 100.0 94.1 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 25.9 18.5 16.4 30.9 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 34.5 38.8 62.4 29.0 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 9.9 4.9 11.0 12.4 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 69.1 64.5 98.6 68.1 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 46.8 40.5 22.6 52.8 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 27.3 11.8 17.1 36.7 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 28.6 12.1 17.1 38.6 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 16.9 5.7 12.3 23.3 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 22.1 10.7 13.7 29.2 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 31.5 20.1 17.1 39.1 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 56.0 59.6 82.9 51.0 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 4.0 5.0 0.0 4.0 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 11.4 11.5 3.8 13.0 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 77.7 75.8 0.0 83.6 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 20.9 12.7 6.5 26.1 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 39.6 44.9 41.9 36.6 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 57.3 55.9 100.0 55.3 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 9.2 9.8 0.0 9.4 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 9.0 1.8 29.0 11.5 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 14.0 4.5 6.5 19.5 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 45.8 44.8 80.7 44.1 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 33.4 21.7 6.5 41.4 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 38.2 47.1 58.1 32.3 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 15.7 6.3 6.5 21.3 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 15.3 30.4 6.5 8.0 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 32.1 38.4 71.0 26.3 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 33.6 48.1 64.5 24.0 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 20.2 11.1 41.9 23.6 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 20.3 22.1 80.7 15.4 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 27.1 25.3 71.0 25.2 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 7.9 16.2 0.0 4.1 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 67.9 37.3 48.4 85.3 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 9.8 21.7 0.0 4.1 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 22.8 16.2 12.9 26.9 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 55.9 50.4 35.5 60.1 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 4.8 2.2 0.0 6.5 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 11.7 14.8 29.0 9.0 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 61.4 46.2 19.4 72.0 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 8.5 7.8 0.0 9.5 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 33.1 35.7 32.1 31.8 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 36.4 40.3 41.2 32.9 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 36.3 36.4 36.1 36.4 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 31.5 30.5 38.1 30.5 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 51.2 50.4 67.6 47.7 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 44.0 41.9 46.0 44.8 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 38.2 43.5 35.8 35.5 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 33.3 32.1 27.0 35.3 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 30.5 30.3 22.0 32.4 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 27.5 23.4 25.9 30.2 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 33.5 34.6 27.3 34.1 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 32.6 32.6 33.9 32.3 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 14.7 12.7 22.9 14.1 31.2.% of companies that share electronically information about the supply chain via website (10) 62.7 61.6 37.1 72.3 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 63.3 63.6 62.9 63.2 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 10.2 15.7 9.0 7.2 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 6.5 9.8 0.3 5.8 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 5.0 5.7 9.0 3.8 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 15.5 22.0 0.7 15.0 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 3.5 2.0 0.0 5.1 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 71.7 70.3 53.6 76.3 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 93.4 99.3 94.8 89.8 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 22.3 22.4 46.4 17.2 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 13.2 14.8 13.2 12.3 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.8 0.2 0.0 1.4 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 62.0 73.5 33.9 61.3 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 11,014.9 5,800.0 314.7 4,900.2 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 10,416.1 5,088.7 727.2 4,600.3 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 12,067.0 5,291.2 497.7 6,278.1 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 6,372.6 2,629.5 90.0 3,653.1 Navarra, Comunidad Foral de 1.1 % of companies that had computers 99.6 100.0 100.0 99.2 1.2 % of companies that had a Local Area Network (LAN) 86.8 92.6 86.5 81.6 1.3 % of companies that had a 'wireless' Local Area Network 54.7 59.2 54.6 50.6 1.4 % of companies that had an Internet connection 98.9 100.0 100.0 97.7 1.5 % of companies that had Mobile telephones 96.4 97.8 100.0 94.1 2.1 % of personnel that uses computers at least once a week 51.5 50.6 34.5 57.0 2.2 % of personnel that uses Internet-connected computers at least once a week 40.6 38.1 31.9 47.2 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 16.8 16.7 13.1 17.9 3 % of companies that used some type of open source software 79.6 78.4 94.9 76.7 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 31.4 30.5 32.3 32.0 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 74.4 75.7 77.3 72.3 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 49.5 42.1 56.6 54.5 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 20.4 20.0 7.1 24.4 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 19.2 20.8 20.0 17.6 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 23.2 17.5 19.1 29.6 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 10.4 12.2 2.8 10.8 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 11.3 14.4 2.8 10.8 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 8.4 10.2 2.8 8.3 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 8.0 10.4 1.2 7.7 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 8.6 9.5 1.2 9.6 4.6 % of companies who gave the following as reasons for not using open-source software: Other 3.7 1.6 2.3 6.1 5.1 ICT experts: % of companies that hired ICT experts 20.8 27.3 7.6 18.4 5.2 ICT experts: % of companies that provided ICT training activities to their employees 22.9 25.2 7.6 24.9 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 62.8 57.6 89.6 65.5 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 73.3 83.2 100.0 61.8 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 9.1 8.2 10.0 9.6 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.9 0.8 0.0 1.1 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 97.2 99.1 100.0 94.7 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 91.3 96.3 96.8 85.1 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 23.7 23.6 4.4 29.1 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 8.6 12.3 4.4 6.3 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 80.7 83.9 74.1 79.6 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 53.2 57.1 41.5 52.7 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 76.1 79.4 68.5 74.9 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 19.6 22.2 17.6 17.6 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.0 0.0 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 45.7 51.9 56.1 36.9 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 32.1 33.8 25.6 32.2 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 12.1 6.3 17.1 16.3 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.3 7.1 1.2 9.2 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 58.5 68.3 49.0 51.9 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 36.5 42.5 28.8 33.0 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 53.2 60.9 49.0 47.2 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 98.2 96.7 100.0 99.0 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 92.6 95.1 77.3 94.5 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 50.4 48.3 67.0 47.9 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 54.7 58.9 43.1 54.0 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 51.8 52.5 42.3 53.7 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 88.3 84.2 95.7 90.2 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 67.4 68.3 81.7 62.6 11 % of companies that paid for advertising on the Internet 27.9 19.9 46.2 30.4 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 87.7 88.8 82.0 88.2 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 76.6 76.3 79.3 76.1 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 58.5 65.1 48.9 54.9 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 92.7 93.2 96.0 91.3 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 28.0 15.5 76.0 26.3 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 2.6 2.9 0.0 3.1 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 78.4 77.5 81.6 78.3 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 55.7 63.6 56.2 48.2 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 93.7 92.3 100.0 93.3 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 17.9 13.0 38.6 16.6 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 2.9 4.0 0.0 2.7 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 69.0 78.2 65.3 61.3 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 53.3 58.6 41.5 50.4 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 91.4 89.8 100.0 90.8 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 16.9 10.4 36.7 19.1 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 4.2 5.5 0.0 3.8 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 77.9 82.0 69.7 76.1 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 43.8 46.3 30.3 44.6 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 94.6 93.7 98.9 94.4 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 9.9 3.5 43.0 8.1 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 2.6 2.9 0.0 3.0 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 57.7 65.2 50.2 52.6 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 62.3 65.3 50.9 61.6 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 56.0 52.4 73.7 55.5 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 3.6 2.1 1.6 5.8 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 7.4 7.8 0.0 8.8 13 % of companies with an Internet connection and a website (3) 79.1 82.5 66.5 79.4 14.1 Services available on the website: Appearance of the company (4) 90.1 93.1 71.8 91.3 14.2 Services available on the website: Execution of online bookings or orders (4) 16.1 10.1 0.0 25.9 14.3 Services available on the website: Access to catalogues and price lists (4) 56.4 55.4 37.8 61.8 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 5.5 8.1 0.0 4.0 14.5 Services available on the website: Online tracking of orders (4) 9.5 4.9 0.0 16.1 14.6 Services available on the website: Customization of the website for frequent users (4) 7.5 9.4 0.0 7.3 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 27.7 27.1 5.3 33.5 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 59.6 54.7 29.9 71.3 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 14.6 13.5 5.4 17.9 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 20.3 20.7 2.4 24.0 15 % of companies that used a digital signature in any communication sent from their company (3) 70.1 74.3 59.7 69.0 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 23.6 23.5 16.7 25.3 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.5 100.0 100.0 98.9 17 Social Media: % of companies that used Social Media: 30.1 25.6 25.1 35.8 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 90.7 96.0 100.0 85.4 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 42.0 38.9 1.6 52.0 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 36.8 53.0 1.6 32.6 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 10.7 12.5 0.0 11.6 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 76.9 65.3 100.0 80.4 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 56.7 62.5 53.9 53.2 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 25.7 32.0 1.6 26.1 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 23.7 32.9 1.6 21.6 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 24.0 27.5 1.6 25.9 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 20.2 18.8 55.5 14.4 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 38.0 40.6 46.1 34.7 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 46.2 50.4 9.3 50.5 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 1.8 4.8 0.0 0.0 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 10.1 15.4 6.8 6.0 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 62.1 53.3 100.0 71.7 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 28.2 21.8 52.9 36.0 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 46.3 47.7 52.9 40.7 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 71.6 66.1 100.0 76.0 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 21.4 30.1 5.8 5.0 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 11.9 14.0 5.8 8.9 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 23.3 22.1 5.8 31.8 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 52.6 44.0 52.9 73.5 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 42.5 38.3 47.1 51.4 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 22.4 23.1 0.0 27.6 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 16.5 19.2 0.0 14.8 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 10.2 5.5 47.1 10.0 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 19.6 21.8 0.0 20.1 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 32.6 35.7 0.0 35.2 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 32.4 28.2 47.1 38.0 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 22.1 26.5 0.0 18.5 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 15.1 17.9 0.0 12.9 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 15.8 20.3 0.0 9.7 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 38.4 29.9 52.9 54.7 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 21.5 19.6 47.1 18.1 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 24.3 20.7 0.0 40.4 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 52.2 51.4 100.0 39.4 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 6.4 8.7 0.0 2.7 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 22.9 26.4 0.0 21.7 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 41.3 33.6 100.0 41.9 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 13.5 16.8 0.0 9.7 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 33.5 37.9 29.5 30.9 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 34.3 38.8 16.2 35.3 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 30.0 34.9 11.5 30.8 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 28.0 27.1 19.7 31.1 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 40.3 44.3 50.8 34.0 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 44.1 45.2 40.2 44.2 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 43.7 56.9 18.3 38.2 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 30.3 36.7 16.8 28.1 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 28.9 35.5 16.8 26.0 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 25.0 31.9 14.8 21.4 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 36.7 42.0 30.6 33.4 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 38.7 38.3 57.7 33.9 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 16.4 18.5 0.0 18.9 31.2.% of companies that share electronically information about the supply chain via website (10) 68.2 58.0 . 77.5 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 71.1 74.8 . 67.7 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 9.0 14.3 1.2 6.1 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 6.7 12.0 0.0 3.6 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 4.6 10.3 0.0 0.6 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 24.3 34.1 0.0 24.9 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 6.3 6.6 0.0 8.2 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 56.8 55.3 45.1 62.0 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 94.9 95.2 100.0 92.8 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 30.4 27.5 54.9 24.1 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 15.0 14.9 4.0 18.1 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 2.0 0.5 0.0 3.8 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 66.1 63.6 63.0 69.3 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 39,128.0 33,635.1 768.3 4,724.5 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 135,694.2 128,487.4 1,748.8 5,457.9 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 31,662.5 19,873.2 399.0 11,390.3 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 12,004.0 6,261.3 236.0 5,506.8 País Vasco 1.1 % of companies that had computers 99.0 98.2 100.0 99.3 1.2 % of companies that had a Local Area Network (LAN) 83.0 83.3 83.4 82.7 1.3 % of companies that had a 'wireless' Local Area Network 56.6 59.2 40.7 58.5 1.4 % of companies that had an Internet connection 98.7 97.6 100.0 99.3 1.5 % of companies that had Mobile telephones 93.9 95.3 98.0 91.7 2.1 % of personnel that uses computers at least once a week 57.6 52.9 38.0 65.2 2.2 % of personnel that uses Internet-connected computers at least once a week 45.0 40.7 37.2 50.3 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 15.9 14.0 17.8 17.4 3 % of companies that used some type of open source software 83.1 79.6 83.2 86.2 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 34.1 31.0 21.9 40.1 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 78.8 73.4 78.8 83.6 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 56.2 51.4 54.5 60.8 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 23.5 23.0 11.5 27.1 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 20.0 20.3 8.1 22.9 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 33.3 30.8 31.0 36.0 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 8.5 9.8 14.2 5.9 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 9.3 8.2 14.7 8.8 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 7.4 7.7 12.7 5.7 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 6.4 5.8 12.4 5.3 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 7.2 6.6 14.7 5.7 4.6 % of companies who gave the following as reasons for not using open-source software: Other 1.4 2.6 0.2 0.7 5.1 ICT experts: % of companies that hired ICT experts 21.7 18.2 11.1 27.6 5.2 ICT experts: % of companies that provided ICT training activities to their employees 24.2 23.2 14.9 27.6 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 49.1 39.5 46.3 56.5 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 87.1 87.9 83.9 87.0 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 8.7 6.7 6.2 11.0 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.8 0.1 0.0 1.5 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 99.8 99.4 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 98.1 98.7 90.9 99.4 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 90.7 92.8 78.5 92.1 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 20.0 14.8 25.7 22.9 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 4.6 5.1 1.0 5.2 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 76.9 74.1 86.6 76.9 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 55.7 50.2 70.0 56.7 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 73.8 71.6 80.5 74.0 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 20.6 19.0 15.7 23.2 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.9 2.2 0.0 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 48.3 54.4 49.3 42.8 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 27.3 27.3 23.7 28.3 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 11.5 9.8 3.5 15.0 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 10.1 5.0 14.4 13.4 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 53.6 48.3 51.6 58.8 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 37.2 33.3 31.2 42.3 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 48.9 42.5 44.6 55.7 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 97.5 98.1 100.0 96.4 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 88.1 87.4 91.8 87.8 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 50.3 46.2 47.7 54.5 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 53.5 50.2 58.7 54.9 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 50.9 49.2 47.5 53.2 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 91.9 90.9 94.1 92.1 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 62.1 60.1 62.5 63.8 11 % of companies that paid for advertising on the Internet 28.3 20.2 35.9 33.3 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 84.4 80.2 91.7 86.0 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 71.2 65.4 83.7 72.8 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 62.8 68.8 49.0 62.4 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 91.6 94.6 92.6 89.0 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 36.8 26.1 51.3 40.6 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 2.2 1.3 0.2 3.4 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 72.7 63.6 83.2 77.8 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 55.3 55.6 37.2 60.1 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 90.5 95.5 92.2 86.4 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 27.6 15.5 41.9 31.9 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 3.1 2.3 0.2 4.4 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 63.4 57.6 72.6 66.0 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 56.2 61.7 35.6 58.1 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 87.9 90.3 90.4 85.4 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 21.5 13.4 35.9 23.4 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 4.3 1.6 3.6 6.5 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 69.3 66.5 75.6 70.1 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 44.3 47.6 20.6 48.4 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 93.4 96.0 94.5 90.9 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 15.8 10.7 23.5 17.8 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 3.6 1.7 3.0 5.2 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 57.8 58.0 64.2 55.9 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 75.1 73.5 72.3 77.3 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 48.5 55.7 44.6 43.4 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 6.4 5.4 5.3 7.6 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 6.0 2.8 0.5 10.5 13 % of companies with an Internet connection and a website (3) 78.4 78.1 76.8 79.1 14.1 Services available on the website: Appearance of the company (4) 90.6 94.1 83.7 89.3 14.2 Services available on the website: Execution of online bookings or orders (4) 12.8 10.8 2.6 17.2 14.3 Services available on the website: Access to catalogues and price lists (4) 50.4 51.4 37.7 52.8 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 8.4 8.0 0.6 10.8 14.5 Services available on the website: Online tracking of orders (4) 11.3 8.2 0.0 16.9 14.6 Services available on the website: Customization of the website for frequent users (4) 7.9 4.5 2.6 12.2 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 25.1 16.9 8.4 36.4 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 54.2 50.9 22.8 65.1 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 19.1 12.5 12.8 26.3 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 26.0 22.5 28.0 28.5 15 % of companies that used a digital signature in any communication sent from their company (3) 64.7 61.9 74.2 64.5 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 20.4 17.9 7.4 26.5 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 97.4 98.3 100.0 95.9 17 Social Media: % of companies that used Social Media: 28.4 21.1 17.6 37.6 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 84.4 74.8 55.0 92.6 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 39.4 22.8 11.2 50.9 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 48.3 57.7 45.7 44.1 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 18.6 15.8 44.4 16.7 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 63.6 59.7 19.8 71.0 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 56.3 38.7 14.5 69.9 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 27.3 16.7 11.2 34.3 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 32.5 15.6 0.0 44.6 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 17.2 13.9 15.8 19.0 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 32.4 24.4 26.1 37.0 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 26.1 22.6 1.3 30.9 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 55.7 50.3 75.5 55.9 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 8.5 7.8 22.2 7.2 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 13.8 10.2 9.5 18.0 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 54.6 66.3 75.1 46.0 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 18.0 18.5 4.9 19.6 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 54.3 42.3 26.9 64.0 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 55.4 55.2 54.5 55.6 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 25.7 14.7 59.7 26.3 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 19.1 9.9 0.0 26.2 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 27.1 4.2 6.9 41.1 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 58.0 68.2 67.9 51.7 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 36.8 23.6 32.8 43.9 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 20.7 24.8 6.3 20.7 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 13.8 17.3 5.1 13.3 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 14.2 12.4 3.1 16.6 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 22.0 27.0 1.2 22.4 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 22.0 17.7 1.2 27.0 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 32.4 33.4 19.7 33.6 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 22.2 31.0 6.1 20.2 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 9.1 15.8 4.9 6.5 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 10.1 9.2 14.8 9.9 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 55.4 43.7 56.1 61.0 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 14.8 27.0 22.8 7.7 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 23.8 19.0 3.1 29.0 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 48.9 47.2 68.9 47.0 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 6.4 11.6 22.8 1.7 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 19.9 18.2 14.8 21.4 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 52.2 50.8 56.1 52.3 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 8.8 12.6 22.8 5.0 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 28.9 26.2 29.9 31.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 31.7 29.2 38.6 32.0 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 28.0 24.1 34.3 29.8 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 23.1 21.1 27.3 23.8 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 43.7 42.5 47.0 44.0 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 43.1 43.7 49.3 40.7 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 42.9 50.5 24.3 41.1 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 38.5 33.0 23.1 47.3 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 36.7 31.7 19.0 45.6 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 27.0 19.8 9.9 37.8 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 40.4 37.0 35.8 44.5 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 37.8 34.6 33.2 41.9 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 19.0 18.7 8.4 22.0 31.2.% of companies that share electronically information about the supply chain via website (10) 62.6 57.7 25.9 69.9 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 72.0 74.7 74.1 69.8 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 6.3 8.4 1.7 5.7 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 6.1 5.7 3.9 7.0 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 3.4 2.4 3.9 4.3 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 12.6 13.1 4.9 14.0 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 4.0 3.1 0.0 5.5 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 67.4 66.9 73.6 66.3 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 91.7 89.8 100.0 91.2 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 28.1 27.6 22.0 29.8 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 16.2 16.6 18.4 15.2 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.5 1.6 0.0 1.8 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 64.7 61.5 78.2 63.9 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 106,615.3 43,066.8 2,225.6 61,323.0 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 136,623.0 71,300.6 3,427.4 61,895.0 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 171,872.9 95,392.3 3,112.0 73,368.6 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 47,945.6 29,198.6 590.8 18,156.3 Rioja, La 1.1 % of companies that had computers 99.2 100.0 100.0 98.1 1.2 % of companies that had a Local Area Network (LAN) 86.3 89.4 74.3 85.7 1.3 % of companies that had a 'wireless' Local Area Network 57.8 59.6 43.0 59.4 1.4 % of companies that had an Internet connection 98.3 100.0 90.7 98.1 1.5 % of companies that had Mobile telephones 97.8 95.7 100.0 99.8 2.1 % of personnel that uses computers at least once a week 46.8 42.2 33.5 59.2 2.2 % of personnel that uses Internet-connected computers at least once a week 39.3 33.3 32.1 52.9 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 13.3 11.1 15.0 17.1 3 % of companies that used some type of open source software 83.4 82.4 68.5 88.3 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 40.7 31.1 36.9 53.1 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 75.8 73.6 59.2 82.5 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 62.2 51.9 45.4 78.5 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 20.8 17.8 11.2 26.8 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 21.1 21.4 19.9 21.1 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 24.0 22.3 9.3 29.8 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 7.5 9.6 22.2 1.3 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 7.8 9.5 22.2 2.2 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 4.1 2.0 12.9 4.5 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 5.0 2.8 22.2 3.2 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 5.6 7.1 12.9 2.0 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.5 0.8 0.0 0.2 5.1 ICT experts: % of companies that hired ICT experts 14.8 13.9 1.9 19.0 5.2 ICT experts: % of companies that provided ICT training activities to their employees 21.5 22.1 18.2 21.7 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 52.6 47.4 10.2 67.7 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 78.4 69.1 89.8 87.1 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 9.3 9.3 0.0 11.6 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.2 0.4 0.0 0.0 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 99.2 98.5 100.0 100.0 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 92.2 91.4 96.1 92.2 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 20.4 20.6 18.1 20.6 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 5.4 9.1 0.0 2.2 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 80.0 77.7 94.1 79.5 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 52.5 60.3 45.1 44.7 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 72.9 70.9 79.9 73.7 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 19.3 22.8 28.3 13.0 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.5 0.0 0.0 1.1 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 40.6 46.2 32.0 35.8 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 36.3 36.8 24.5 38.3 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 11.3 8.1 29.4 10.9 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 10.7 7.4 14.2 13.9 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 50.2 53.2 61.9 43.7 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 34.7 41.8 21.0 29.7 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 41.0 41.4 61.9 35.1 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 97.9 95.7 100.0 100.0 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 95.3 95.2 89.7 96.6 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 58.2 57.1 70.1 56.9 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 57.1 55.1 59.8 59.0 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 55.1 50.9 49.5 61.5 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 91.8 90.0 81.9 96.3 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 64.3 65.8 67.3 61.8 11 % of companies that paid for advertising on the Internet 27.1 19.0 18.2 38.9 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 96.2 98.3 100.0 92.8 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 87.9 92.6 100.0 79.3 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 94.0 96.6 88.3 92.1 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 65.2 67.4 79.4 58.0 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 27.2 24.5 47.0 25.3 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 3.3 0.9 0.0 7.5 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 85.0 89.0 89.7 79.0 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 91.3 91.5 79.9 94.0 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 56.4 58.9 72.7 48.8 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 24.5 15.5 50.3 30.0 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 2.4 1.7 0.0 3.9 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 80.6 85.1 96.1 71.6 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 91.9 93.1 77.2 94.8 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 44.0 52.1 59.8 27.3 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 14.1 10.9 20.1 16.7 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 4.2 3.5 0.0 6.7 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 89.2 95.8 85.8 82.0 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 94.0 94.7 83.5 95.4 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 33.8 39.2 41.2 24.4 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 10.9 7.6 17.7 13.9 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 5.0 4.3 0.0 7.2 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 72.2 79.6 61.4 65.7 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 89.7 87.2 93.7 92.4 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 27.0 32.6 28.1 18.6 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 7.7 8.4 1.7 8.0 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 9.5 9.0 6.3 10.8 13 % of companies with an Internet connection and a website (3) 76.2 79.3 67.8 74.3 14.1 Services available on the website: Appearance of the company (4) 91.0 94.4 94.3 86.0 14.2 Services available on the website: Execution of online bookings or orders (4) 17.5 15.3 0.0 24.1 14.3 Services available on the website: Access to catalogues and price lists (4) 63.4 72.3 33.9 58.3 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 12.5 11.6 5.7 15.0 14.5 Services available on the website: Online tracking of orders (4) 19.1 17.1 0.0 25.8 14.6 Services available on the website: Customization of the website for frequent users (4) 9.7 10.2 0.0 11.0 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 36.4 39.3 5.7 39.3 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 68.4 66.0 27.8 80.2 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 12.4 8.4 19.7 16.0 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 32.3 29.0 11.8 40.9 15 % of companies that used a digital signature in any communication sent from their company (3) 81.6 87.2 100.0 70.6 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 11.7 11.1 10.3 13.1 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.6 100.0 100.0 98.9 17 Social Media: % of companies that used Social Media: 33.8 35.3 16.2 36.2 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 95.7 93.8 100.0 97.4 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 48.6 37.0 87.3 58.1 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 47.0 49.6 0.0 48.9 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 8.9 8.1 23.9 8.3 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 77.7 78.0 23.9 83.1 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 70.3 77.2 36.6 65.6 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 30.6 35.5 0.0 27.9 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 25.4 29.5 0.0 23.1 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 14.6 14.7 0.0 16.0 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 30.6 26.2 23.9 36.5 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 45.0 54.3 23.9 36.2 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 44.6 36.1 63.4 52.7 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 4.4 5.7 0.0 3.3 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 11.3 16.8 3.9 6.4 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 60.0 65.3 0.0 51.7 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 27.5 37.4 0.0 0.0 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 58.0 58.7 0.0 64.1 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 57.6 57.6 100.0 51.7 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 16.6 22.7 0.0 0.0 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 20.4 27.8 0.0 0.0 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 14.3 8.9 0.0 33.4 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 61.4 67.8 100.0 35.9 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 49.4 49.5 0.0 55.7 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 13.1 16.1 0.0 5.6 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 11.0 14.9 0.0 0.0 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 16.5 16.5 0.0 18.6 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 11.7 9.3 0.0 21.1 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 20.6 21.3 0.0 21.1 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 30.6 38.7 0.0 9.3 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 24.3 33.2 0.0 0.0 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 12.0 16.4 0.0 0.0 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 28.1 27.7 0.0 33.4 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 29.8 32.9 0.0 24.2 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 12.0 16.4 0.0 0.0 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 43.1 43.4 0.0 48.3 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 14.5 16.8 0.0 9.3 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 11.2 15.2 0.0 0.0 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 28.2 23.1 0.0 48.3 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 27.7 35.9 0.0 5.6 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 12.9 16.4 0.0 3.7 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 35.9 38.0 37.8 33.2 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 37.5 34.8 37.8 40.3 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 32.6 28.5 29.7 37.8 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 30.2 25.9 34.8 33.8 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 45.5 40.7 40.4 51.8 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 49.0 46.7 59.0 49.1 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 37.8 40.5 37.4 34.7 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 37.9 33.4 25.7 46.3 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 37.8 33.2 25.7 46.3 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 33.4 27.7 22.2 42.9 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 45.8 38.3 33.7 57.8 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 49.0 43.4 33.7 59.5 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 18.3 18.5 0.0 22.7 31.2.% of companies that share electronically information about the supply chain via website (10) 70.2 54.2 . 85.6 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 74.0 90.7 . 58.0 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 7.6 10.6 3.5 5.1 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 5.0 6.1 0.0 5.0 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 2.2 1.8 0.0 3.2 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 24.6 36.1 0.0 21.4 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 4.0 5.1 0.0 4.2 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 63.5 57.6 44.8 74.4 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 91.3 93.6 94.6 88.1 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 24.5 22.6 55.2 17.2 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 19.6 21.8 12.9 18.9 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.8 1.7 0.0 0.0 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 59.2 59.3 36.5 64.8 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 5,000.5 3,667.1 152.0 1,181.4 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 6,459.3 3,640.9 221.8 2,596.6 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 5,115.3 1,948.7 129.1 3,037.5 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 2,761.7 1,623.9 0.0 1,137.8 Ceuta 1.1 % of companies that had computers 98.1 77.8 99.5 99.9 1.2 % of companies that had a Local Area Network (LAN) 89.1 66.7 93.0 90.5 1.3 % of companies that had a 'wireless' Local Area Network 54.2 33.3 81.0 48.2 1.4 % of companies that had an Internet connection 97.9 77.8 98.8 99.9 1.5 % of companies that had Mobile telephones 93.4 77.8 99.1 93.4 2.1 % of personnel that uses computers at least once a week 44.1 50.2 17.0 52.3 2.2 % of personnel that uses Internet-connected computers at least once a week 38.3 44.1 15.1 45.2 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 4.8 15.7 6.8 2.8 3 % of companies that used some type of open source software 83.3 55.6 85.0 86.0 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 40.0 11.1 60.5 36.9 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 81.7 55.6 78.5 85.7 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 66.9 22.2 77.8 68.7 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 28.8 11.1 55.0 22.5 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 12.8 22.2 6.0 13.8 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 36.7 33.3 58.1 30.4 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 12.1 44.4 11.4 8.5 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 14.0 22.2 11.9 13.8 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 9.3 22.2 11.0 7.2 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 5.6 0.0 10.8 4.6 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 13.9 22.2 11.4 13.7 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.1 0.0 0.5 0.1 5.1 ICT experts: % of companies that hired ICT experts 11.8 11.1 5.9 13.8 5.2 ICT experts: % of companies that provided ICT training activities to their employees 17.4 22.2 14.5 17.8 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 28.7 50.0 12.8 29.7 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 96.6 100.0 93.6 96.8 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 3.1 0.0 2.5 3.7 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.3 0.0 0.3 0.3 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 93.6 100.0 98.9 91.4 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 89.0 100.0 88.3 88.2 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 25.3 0.0 12.7 31.5 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 3.1 0.0 0.6 4.1 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 67.6 57.1 88.8 61.9 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 53.0 57.1 74.7 45.8 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 47.4 57.1 86.8 34.3 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 23.8 57.1 9.4 25.3 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 0.1 0.0 0.5 0.0 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 48.1 28.6 24.0 57.4 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 29.5 71.4 58.2 16.8 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 8.1 0.0 5.2 9.8 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 7.7 0.0 11.1 7.4 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 27.9 33.3 76.0 12.2 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 21.8 33.3 57.4 9.2 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 27.3 33.3 73.6 12.0 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 96.2 100.0 99.4 94.8 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 89.7 100.0 95.9 86.8 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 52.5 57.1 76.0 44.8 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 53.1 42.9 36.5 59.2 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 45.9 57.1 22.1 52.3 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 92.1 100.0 95.8 90.3 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 59.8 22.2 83.9 56.6 11 % of companies that paid for advertising on the Internet 38.7 22.2 58.5 34.3 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 93.6 85.7 97.0 93.2 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 84.9 85.7 92.2 82.5 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 97.1 100.0 94.1 97.9 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 59.1 66.7 81.9 50.5 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 58.8 16.7 78.4 56.0 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 0.3 0.0 0.9 0.1 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 75.9 85.7 91.7 70.2 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 96.1 100.0 92.1 97.3 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 56.6 50.0 83.4 46.4 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 66.4 16.7 77.1 67.4 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 0.3 0.0 0.9 0.2 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 62.9 57.1 85.1 56.5 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 95.9 100.0 92.6 97.0 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 43.3 50.0 28.5 49.6 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 34.8 25.0 22.3 41.6 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 0.4 0.0 0.9 0.2 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 71.3 85.7 79.5 67.5 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 95.5 100.0 93.9 95.6 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 16.5 33.3 14.6 15.3 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 16.3 16.7 11.1 18.2 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 1.9 0.0 2.2 2.1 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 61.2 85.7 72.9 55.3 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 97.0 100.0 95.5 97.1 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 15.0 33.3 8.2 15.3 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 11.8 16.7 8.9 12.3 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 1.0 0.0 2.8 0.3 13 % of companies with an Internet connection and a website (3) 71.1 57.1 85.0 68.0 14.1 Services available on the website: Appearance of the company (4) 85.2 100.0 91.5 81.6 14.2 Services available on the website: Execution of online bookings or orders (4) 14.9 0.0 0.7 21.6 14.3 Services available on the website: Access to catalogues and price lists (4) 53.7 75.0 73.6 44.4 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 3.0 25.0 0.9 2.2 14.5 Services available on the website: Online tracking of orders (4) 8.2 25.0 0.9 9.8 14.6 Services available on the website: Customization of the website for frequent users (4) 6.7 25.0 2.2 7.0 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 32.8 25.0 6.6 43.5 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 59.5 75.0 70.7 54.0 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 12.0 0.0 4.1 16.0 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 9.2 50.0 6.1 7.4 15 % of companies that used a digital signature in any communication sent from their company (3) 60.0 28.6 84.1 55.3 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 14.3 0.0 3.9 19.9 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 99.9 100.0 99.8 100.0 17 Social Media: % of companies that used Social Media: 42.4 28.6 56.3 39.4 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 92.7 100.0 98.3 89.7 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 39.0 50.0 5.0 53.4 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 41.0 50.0 5.6 56.1 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 1.7 0.0 2.0 1.7 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 79.5 100.0 92.5 72.4 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 53.0 100.0 8.4 69.8 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 33.8 100.0 4.7 42.4 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 15.9 100.0 5.6 14.9 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 12.1 50.0 2.8 13.7 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 18.1 100.0 5.3 18.5 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 30.7 50.0 5.0 40.8 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 44.3 50.0 11.4 58.6 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 0.4 0.0 1.1 0.1 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 3.2 14.3 2.4 2.5 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 84.4 100.0 60.0 83.5 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 38.4 100.0 13.3 13.7 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 54.6 100.0 40.0 35.1 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 88.5 100.0 66.7 88.9 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 11.0 0.0 33.3 10.1 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 9.0 0.0 6.7 14.4 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 15.8 0.0 20.0 22.9 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 84.3 100.0 60.0 83.3 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 47.4 0.0 26.7 78.3 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 36.7 100.0 20.0 8.5 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 9.0 0.0 26.7 8.5 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 35.9 0.0 20.0 59.5 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 37.1 0.0 26.7 59.7 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 40.2 0.0 26.7 65.4 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 8.4 0.0 13.3 11.3 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 6.0 0.0 26.7 3.1 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 10.2 0.0 33.3 8.7 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 37.1 100.0 6.7 13.2 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 50.1 0.0 46.7 77.4 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 8.2 0.0 26.7 7.1 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 46.7 100.0 6.7 30.7 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 43.4 0.0 53.3 63.2 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 5.3 0.0 20.0 3.8 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 14.6 0.0 13.3 22.6 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 45.6 100.0 46.7 16.8 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 35.7 0.0 20.0 59.0 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 42.8 16.7 19.9 52.1 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 35.9 16.7 21.6 41.9 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 38.4 16.7 22.1 45.2 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 34.0 0.0 21.1 40.7 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 36.9 0.0 28.0 42.6 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 55.8 83.3 19.6 64.9 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 26.3 0.0 11.5 34.0 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 34.9 11.1 11.1 45.2 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 28.7 11.1 10.4 36.6 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 23.8 0.0 6.7 32.0 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 21.2 0.0 20.8 23.8 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 30.4 11.1 21.3 35.5 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 14.5 0.0 5.3 19.1 31.2.% of companies that share electronically information about the supply chain via website (10) 95.9 . 61.8 98.9 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 35.6 . 64.7 33.0 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 3.1 11.1 0.9 2.9 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 1.1 11.1 0.5 0.1 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 0.3 0.0 1.1 0.1 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 14.3 0.0 8.9 16.2 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 0.4 0.0 0.0 0.5 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 60.8 100.0 76.4 55.2 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 98.1 100.0 94.3 98.8 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 26.9 0.0 22.8 29.2 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 9.9 0.0 4.5 12.8 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 1.0 0.0 0.2 1.4 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 52.5 33.3 26.5 63.0 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 247.7 17.1 32.0 198.6 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 136.1 9.3 10.6 116.2 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 248.9 0.3 9.4 239.2 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 25.2 0.0 4.0 21.2 Melilla 1.1 % of companies that had computers 100.0 100.0 100.0 100.0 1.2 % of companies that had a Local Area Network (LAN) 92.2 62.5 100.0 92.9 1.3 % of companies that had a 'wireless' Local Area Network 70.3 12.5 100.0 67.6 1.4 % of companies that had an Internet connection 96.9 100.0 100.0 95.8 1.5 % of companies that had Mobile telephones 86.8 100.0 100.0 81.9 2.1 % of personnel that uses computers at least once a week 46.6 71.0 33.3 48.1 2.2 % of personnel that uses Internet-connected computers at least once a week 41.4 63.0 32.8 42.0 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) 13.5 52.8 6.0 12.9 3 % of companies that used some type of open source software 96.5 100.0 100.0 95.2 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) 31.0 37.5 34.3 29.5 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...) 93.3 100.0 100.0 90.8 3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...) 63.1 87.5 82.9 55.2 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) 16.2 0.0 17.1 17.5 3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL) 13.5 37.5 0.0 15.0 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) 39.1 50.0 17.1 44.2 4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products 1.0 0.0 0.0 1.4 4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced) 0.2 0.0 0.0 0.3 4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia 1.5 0.0 0.0 2.1 4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution 1.9 0.0 0.0 2.6 4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software 1.5 0.0 0.0 2.1 4.6 % of companies who gave the following as reasons for not using open-source software: Other 0.1 0.0 0.0 0.1 5.1 ICT experts: % of companies that hired ICT experts 17.9 0.0 17.1 19.8 5.2 ICT experts: % of companies that provided ICT training activities to their employees 37.2 50.0 34.3 36.7 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) 38.1 75.0 0.0 43.3 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) 88.0 25.0 100.0 93.1 5.5 ICT experts: % of companies that hired or tried to hire ICT experts 11.1 37.5 0.0 11.7 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy 0.9 0.0 0.0 1.2 6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3) 100.0 100.0 100.0 100.0 6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3) 97.2 62.5 100.0 99.9 6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3) 89.4 62.5 100.0 89.0 6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) 11.0 0.0 0.0 15.3 6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3) 9.7 0.0 0.0 13.5 6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3) 71.6 100.0 100.0 60.4 6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) 37.9 87.5 34.3 34.0 6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3) 71.5 100.0 100.0 60.2 6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3) 10.3 50.0 0.0 9.3 7 1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) 1.4 0.0 0.0 1.9 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3) 32.1 12.5 17.1 38.4 7 3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3) 37.7 0.0 82.9 28.2 7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) 13.6 0.0 0.0 18.9 7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) 12.6 50.0 0.0 12.5 8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1) 36.6 37.5 34.3 37.2 8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) 21.0 37.5 0.0 25.3 8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1) 30.6 37.5 34.3 28.9 9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3) 99.9 100.0 100.0 99.9 9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3) 90.1 62.5 100.0 89.9 9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3) 65.7 100.0 82.9 57.3 9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3) 26.7 50.0 0.0 32.2 9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3) 56.2 75.0 34.3 60.7 9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3) 91.2 100.0 100.0 87.7 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail 48.8 50.0 34.3 52.7 11 % of companies that paid for advertising on the Internet 28.0 0.0 0.0 38.5 12.1 % of companies that, in 2013, interacted online with the Public Administration (3) 91.5 62.5 100.0 91.9 12.1.1 Reasons for interacting with the Public Administration: To obtain information (3) 85.8 62.5 100.0 84.0 12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3) 94.5 80.0 100.0 93.7 12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3) 58.6 80.0 34.3 65.5 12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3) 47.3 20.0 100.0 30.9 12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3) 0.1 0.0 0.0 0.2 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) 67.9 62.5 34.3 78.3 12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3) 82.2 80.0 100.0 80.0 12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3) 60.5 100.0 100.0 52.2 12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3) 37.1 20.0 100.0 30.4 12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3) 0.1 0.0 0.0 0.1 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) 61.4 62.5 34.3 69.3 12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3) 91.2 80.0 100.0 91.0 12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3) 39.9 40.0 50.0 38.5 12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3) 18.2 20.0 50.0 13.4 12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3) 7.1 0.0 0.0 8.7 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) 51.2 62.5 17.1 60.0 12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3) 86.1 100.0 100.0 83.5 12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3) 63.7 80.0 100.0 59.0 12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3) 32.6 0.0 100.0 30.3 12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3) 13.9 0.0 0.0 16.5 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) 51.1 50.0 17.1 61.2 12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3) 77.9 75.0 100.0 76.3 12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3) 25.0 25.0 0.0 27.0 12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3) 20.7 0.0 0.0 24.1 12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3) 20.3 0.0 0.0 23.7 13 % of companies with an Internet connection and a website (3) 57.0 12.5 34.3 68.1 14.1 Services available on the website: Appearance of the company (4) 93.3 100.0 50.0 99.6 14.2 Services available on the website: Execution of online bookings or orders (4) 13.2 0.0 0.0 15.4 14.3 Services available on the website: Access to catalogues and price lists (4) 46.5 0.0 0.0 54.3 14.4 Services available on the website: Possibility of the clients customizing or designing the products (4) 6.7 0.0 0.0 7.8 14.5 Services available on the website: Online tracking of orders (4) 17.6 0.0 0.0 20.5 14.6 Services available on the website: Customization of the website for frequent users (4) 3.7 0.0 0.0 4.3 14.7 Services available on the website: Links or references to corporate profiles in social media (4) 23.7 0.0 0.0 27.7 14.8 Services available on the website: Privacy policy statement or certification related to the website security (4) 56.5 100.0 50.0 56.7 14.9 Services available on the website: Online job application receipt or job offer advertisements (4) 23.6 0.0 0.0 27.6 14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4) 31.1 0.0 50.0 28.8 15 % of companies that used a digital signature in any communication sent from their company (3) 60.8 50.0 34.3 69.6 16 1 % of companies that use digital signature for: Customer and/or supplier relations (5) 37.9 0.0 0.0 46.1 16 2 % of companies that use digital signature for: To interact with the Public Administration (5) 100.0 100.0 100.0 100.0 17 Social Media: % of companies that used Social Media: 46.0 50.0 65.7 39.9 17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9) 96.0 100.0 100.0 93.6 17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9) 22.0 0.0 0.0 35.4 17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9) 23.9 0.0 0.0 38.4 17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9) 6.0 0.0 0.0 9.6 18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9) 52.9 0.0 0.0 85.1 18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9) 74.0 25.0 100.0 67.5 18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9) 22.0 0.0 0.0 35.5 18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9) 4.4 25.0 0.0 3.9 18.5 Social Media: % of companies that used Social Media for: Personnel selection (9) 8.1 0.0 0.0 13.1 18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9) 10.3 25.0 0.0 13.4 19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9) 43.6 25.0 0.0 67.1 20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9) 43.3 0.0 100.0 21.4 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) 4.0 0.0 0.0 6.5 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) 7.4 12.5 17.1 4.1 22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail 62.5 100.0 100.0 4.8 22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software 13.1 100.0 0.0 2.4 22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server 86.9 0.0 100.0 97.6 22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage 99.2 100.0 100.0 98.0 22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications 12.4 100.0 0.0 0.8 22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients 12.8 100.0 0.0 1.6 22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself 49.3 100.0 0.0 94.4 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers 86.8 0.0 100.0 97.2 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company 1.6 0.0 0.0 4.0 24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security 13.2 100.0 0.0 2.8 24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software 12.9 100.0 0.0 2.0 24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server 49.3 100.0 0.0 94.4 24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location 12.8 100.0 0.0 1.6 24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction 61.4 100.0 100.0 2.0 24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services 13.1 100.0 0.0 2.4 24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing 12.9 100.0 0.0 2.0 24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company 48.8 100.0 0.0 93.2 25.1 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is High 49.0 0.0 100.0 1.2 25.2 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Medium 49.9 100.0 0.0 96.0 25.3 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the reduction of costs related to ICT is Low 0.5 0.0 0.0 1.2 25.4 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is High 1.1 0.0 0.0 2.8 25.5 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Medium 49.8 100.0 0.0 95.6 25.6 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the flexibility derived from the ease of increasing or decreasing services is Low 0.0 0.0 0.0 0.0 25.7 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is High 1.3 0.0 0.0 3.2 25.8 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Medium 49.1 100.0 0.0 94.0 25.9 Cloud Computing: Satisfaction level of the benefits derived from the use of Cloud Computing (6): % of companies whose satisfaction level regarding the easy, fast adaptation of Cloud Computing solutions is Low 49.0 0.0 100.0 1.2 26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security 31.5 0.0 0.0 42.4 26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location 36.6 0.0 20.7 43.9 26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction. 36.6 0.0 20.7 44.0 26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services 8.2 0.0 0.0 11.0 26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing 33.0 42.9 0.0 40.5 26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company 36.1 0.0 0.0 48.5 27 Integration of information among the company: % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company 21.5 37.5 0.0 25.9 28 Integration of information among the company: % of companies that had some computer application for managing client information (CRM tools) 45.5 50.0 82.9 34.5 29.1 Integration of information among the company: % of companies that had CRM tools for: To collect, store and share information about clients 44.6 37.5 82.9 34.5 29.2 Integration of information among the company: % of companies that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes 31.6 50.0 65.7 20.2 30.1 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: Instructions of payment to financial institutions 22.3 12.5 17.1 24.6 30.2 Use of EDI messages with a format appropriate for its automatic processing: % of companies that send or receive EDI-type messages with a format appropriated for its processing for: To send or receive data from public authorities 29.7 50.0 17.1 31.2 31.1 % of companies that share electronically information about the supply chain with their suppliers or clients 12.9 50.0 0.0 13.0 31.2.% of companies that share electronically information about the supply chain via website (10) 62.0 75.0 . 57.1 31.3 % of companies that share electronically information about the supply chain via electronic data exchange (10) 91.3 100.0 . 88.1 32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control 11.1 37.5 0.0 11.7 32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service 2.1 0.0 0.0 2.9 32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process 1.9 12.5 0.0 1.5 33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8) 0.5 0.0 0.0 0.8 33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8) 0.1 0.0 0.0 0.2 33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8) 72.7 100.0 0.0 76.6 33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8) 75.9 57.1 100.0 77.3 33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8) 27.0 0.0 100.0 23.0 33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) 8.1 12.5 0.0 10.0 33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received 0.1 0.0 0.0 0.1 33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts) 64.0 87.5 34.3 70.1 34.1 Investment and expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Techonologies goods in 2013 726.1 2.1 178.0 546.1 34.2 Investment and expenditure on ICT (thousands of euros): Total expenditure on software, standard or tailored, in 2013 326.3 0.2 24.0 302.1 34.3 Investment and expenditure on ICT (thousands of euros): Total expenditure on information technologies, telecommunication services or other ICT services query and services in 2013 697.1 212.4 7.6 477.1 34.4 Investment and expenditure on ICT (thousands of euros): Other expenditure on ICT in 2013 415.0 0.0 279.5 135.5 Notes: .Data protected by statistical secrecy 1) ~'main variables'~ (1) This does not consider those devices that are only used via wifi and not via mobile telephony networks paid totally or partially by the company (2) Percentage of the total companies that provided ICT training activities for their employees (3) Percentage of the total companies with an Internet connection (4) Percentage of the total companies with an Internet connection and a website (5) Percentage of the total companies that used a digital signature in any communication sent from their company (6) Percentage over the total companies that use cloud computing (7) Percentage over the total companies that do not use cloud computing (8) Percentage over the total companies with electronic receipt (9) Percentage over the total companies that use social media (10) Percentage over the total companies that share electronically information about the supply chain with their suppliers and clients Source: National Statistics Institute