Main variables	Total
1.1 % of companies that had computers	71.3
1.2 % of companies that had a Local Area Network (LAN)	26.2
1.3 % of companies that had a 'wireless' Local Area Network	17.4
1.4 % of companies that had an Internet connection	65.2
1.5 % of companies that had Mobile telephones	72.4
1.6 % of companies that had other technologies (GPS, TPV, etc.)	20.2
1.7 % of companies that had electronic mail (e-mail)	63.0
2.1 % of personnel that uses computers at least once a week	60.8
2.2 % of personnel that uses Internet-connected computers at least once a week	55.2
2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1)	11.3
3 % of companies that used some type of open source software	56.8
3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...)	21.3
3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...)	50.4
3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...)	40.6
3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...)	11.4
3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information	4.3
3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...)	16.3
4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.	22.4
5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks	4.7
6 % of companies that had personnel specialised in ICT	3.3
7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT	1.0
8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7)	43.3
9.1 ICT training in 2011: % of companies that provided ICT training activities for employees	3.1
9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2)	34.4
9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2)	93.5
9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8)	60.4
10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3)	6.1
10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3)	99.0
10 3 % of companies with Internet access, by type of connection: Fixed broadband (3)	96.1
10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3)	92.7
10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3)	10.6
10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3)	2.8
10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3)	42.9
10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3)	25.1
10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3)	34.2
10 10 % of companies with Internet access, by type of connection: Other mobile connections (3)	15.2
11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3)	1.0
11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3)	65.9
11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3)	25.7
11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3)	5.2
11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3)	2.2
12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3)	95.2
12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3)	75.2
12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3)	33.5
12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3)	35.6
12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3)	35.4
12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3)	82.8
13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1)	13.9
14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1)	9.6
14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1)	11.8
15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1)	13.0
15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1)	13.3
15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1)	8.9
15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1)	5.9
16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems	13.7
16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony	18.0
16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information)	4.6
16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*)	8.1
16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**)	5.7
16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use	42.6
17 % of companies that, in 2011 interacted online with the Public Administration (3)	61.3
17.1 Reasons to interact with the Public Administration: To obtain information (3)	51.7
17.2 Reasons to interact with the Public Administration: To obtain forms (3)	47.6
17.3 Reasons to interact with the Public Administration: To return filled in forms (3)	31.5
17.4 Reasons to interact with the Public Administration: To use complete electronic management (3)	34.8
17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3)	30.1
17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3)	18.3
17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3)	3.8
17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3)	1.2
17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3)	0.1
18 % of companies with an Internet connection and a website (3)	28.6
18.1 Services available on the website: Company introduction (4)	87.1
18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4)	46.2
18.3 Services available on the website: Access to product catalogues or price lists (4)	46.7
18.4 Services available on the website: Possibility of the clients personalising or designing the products (4)	6.7
18.5 Services available on the website: Carrying out online orders or reservations (4)	11.0
18.6 Services available on the website: Online payments (4)	8.2
18.7 Services available on the website: Online order tracking (4)	8.4
18.8 Services available on the website: Website personalisation for regular users (4)	5.2
18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4)	9.0
19 % of companies that used a digital signature in any communication sent from their company (3)	36.2
20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5)	28.0
20.2 % of companies that used a digital signature for: Relating to the Public Administration (5)	94.3
21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing	17.3
21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...)     (6)	59.1
21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6)	66.8
21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...)     (6)	49.8
21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...)     (6)	54.8
22 % of companies that electronically shared information with their suppliers or clients in the supply chain	8.4
22.1 % of companies that regularly shared information with their suppliers(9)	86.8
22.2 % of companies that regularly shared information with their clients(9)	56.7
23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9)	83.0
23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9)	50.0
24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management	4.7
24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting	6.7
24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management	5.1
24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management	4.3
25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management	6.0
25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting	7.5
26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company	1.3
27 % of companies that had some computer application for managing client information (CRM tools)	5.4
28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients	5.4
28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes	2.8
29 % of companies that used online social networks for work reasons	9.0
30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10)	11.1
30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10)	75.7
30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10)	41.6
30.4 % of companies that used social networks for the following purpose: As an information channel for users(10)	77.4