Main variables	Total
1.1 % of companies that had computers	72.3
1.2 % of companies that had a Local Area Network (LAN)	24.4
1.3 % of companies that had a 'wireless' Local Area Network	17.6
1.4 % of companies that had an Internet connection	67.7
1.5 % of companies that had Mobile telephones	76.5
2.1 % of personnel that uses computers at least once a week	61.3
2.2 % of personnel that uses Internet-connected computers at least once a week	56.3
2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1)	14.2
3 % of companies that used some type of open source software	57.6
3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...)	20.1
3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chrome, Opera, Safari...)	52.4
3.3 % of companies that used open source software by typology: Office applications (for instance Open Office...)	42.0
3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...)	11.0
3.5 % of companies that used open source software by typology: Open code applications for automatic processing of ERP or CRM information (for instance Open ERP, Joomia, Ruby on Rails, MySQL)	4.8
3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...)	17.9
4.1 % of companies who gave the following as reasons for not using open-source software: Lack of awareness of solutions, and lack of references regarding free software products	15.5
4.2 % of companies who gave the following as reasons for not using open-source software: The problemas that migration may entail (for instance, interoperability problems with other products that are already introduced)	9.6
4.3 % of companies who gave the following as reasons for not using open-source software: Market inertia	8.7
4.4 % of companies who gave the following as reasons for not using open-source software: The perception of lack of quality of this type of solution	7.1
4.5 % of companies who gave the following as reasons for not using open-source software: Lack of support or lack of knowledge thereof by public centres organisations to companies for adopting free software	12.0
4.6 % of companies who gave the following as reasons for not using open-source software: Other	8.7
5.1 ICT experts: % of companies that hired ICT experts	4.0
5.2 ICT experts: % of companies that provided ICT training activities to their employees	3.4
5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2)	42.9
5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2)	76.0
6 1 % of companies with Internet acces by type of connection: Broadband connection (fixed or mobile) (3)	99.0
6 2 % of companies with Internet acces by type of connection: Fixed Broadband connection (3)	92.8
6 3 % of companies with Internet acces by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3)	85.8
6 4 % of companies with Internet acces by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3)	11.4
6 5 % of companies with Internet acces by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satelite, ...) (3)	1.8
6 6 % of companies with Internet acces by type of connection: Broadband mobile telephony (3)	66.4
6 7 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G modem using a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3)	36.4
6 8 % of companies with Internet acces by type of connection: Broadband mobile telephony: Through a 3G mobile using a mobile phone wiht 3G or 4G technology (smartphone, PDA phone,...) (3)	60.6
6 9 % of companies with Internet acces by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3)	13.4
7 1 % of companies whose maximum download speed subscribed  was: Below 2 Mb/seg (3)	0.5
7 2 % of companies whose maximum download speed subscribed  was: Greater or equal to 2 Mb/seg. and lower than 10 Mb/seg (3)	46.3
7 3 % of companies whose maximum download speed subscribed  was: Greater or equal to 10 Mb/seg. and lower than 30 Mb/seg (3)	32.2
7.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3)	8.8
7.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3)	4.6
8 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1)	18.2
8.1 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1)	9.9
8.2 % of companies that provided the following type of portable device that allow Internet mobile connection for corporate purposes: Other portable devices (smartphone, PDA phone, ...) (1)	15.9
9.1 % of companies with Internet connection that, as Internet services users, used it for: To search for information (3)	96.0
9.2 % of companies with Internet connection that, as Internet services users, used it for: To obtain banking and financial services (3)	74.0
9.3 % of companies with Internet connection that, as Internet services users, used it for: Learning and training (3)	34.9
9.4 % of companies with Internet connection that, as Internet services users, used it for: To observe market performance (3)	43.4
9.5 % of companies with Internet connection that, as Internet services users, used it for: To obtain post-sales/pre-sales services (3)	39.4
9.6 % of companies with Internet connection that, as Internet services users, used it for: As communication platform (e-mail, VoIP,...) (3)	83.8
10 % of companies that provided their employees with remote access to corporate applications, files or e-mail	26.3
11 % of companies that paid for advertising on the Internet	9.0
12.1 % of companies that, in 2013, interacted online with the Public Administration (3)	66.2
12.1.1 Reasons for interacting with the Public Administration: To obtain information (3)	54.8
12.1.1 Reasons for interacting with the Public Administration: To obtain information, by using the website of: State General Administration (3)	78.1
12.1.2 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Autonomous Community (3)	57.7
12.1.3 Reasons for interacting with the Public Administration: To obtain information, by using the website of: City Council (3)	43.1
12.1.4 Reasons for interacting with the Public Administration: To obtain information, by using the website of: Does not know (3)	5.3
12.2 Reasons for interacting with the Public Administration: To acquire forms (3)	52.2
12.2.1 Reasons for interacting with the Public Administration: To acquire forms via website of: State General Administration (3)	76.4
12.2.2 Reasons for interacting with the Public Administration: To acquire forms via website of: Autonomous Community (3)	51.9
12.2.3 Reasons for interacting with the Public Administration: To acquire forms via website of: City Council (3)	31.0
12.2.4 Reasons for interacting with the Public Administration: To acquire forms via website of: Does not know (3)	6.7
12.3 Reasons for interacting with the Public Administration: Return completed forms (3)	36.0
12.3.1 Reasons for interacting with the Public Administration: Return completed forms, via the website of: State General Administration (3)	77.1
12.3.2 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Autonomous Community (3)	41.1
12.3.3 Reasons for interacting with the Public Administration: Return completed forms, via the website of: City Council (3)	19.6
12.3.4 Reasons for interacting with the Public Administration: Return completed forms, via the website of: Does not know (3)	10.9
12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3)	46.2
12.4.1 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: State General Administration (3)	86.6
12.4.2 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Autonomous Community (3)	25.5
12.4.3 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: City Council (3)	11.2
12.4.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure, via the website of: Does not know (3)	8.0
12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3)	27.6
12.5.1 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: State General Administration (3)	77.5
12.5.2 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Autonomous Community (3)	22.0
12.5.3 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: City Council (3)	9.0
12.5.4 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure, via the website of: Does not know (3)	17.8
13 % of companies with an Internet connection and a website (3)	28.7
14.1 Services available on the website: Appearance of the company (4)	76.7
14.2 Services available on the website: Execution of online bookings or orders (4)	15.2
14.3 Services available on the website: Access to catalogues and price lists (4)	36.6
14.4 Services available on the website: Possibility of the clients customizing or designing the products (4)	4.4
14.5 Services available on the website: Online tracking of orders (4)	8.9
14.6 Services available on the website: Customization of the website for frequent users (4)	8.1
14.7 Services available on the website: Links or references to corporate profiles in social media (4)	32.6
14.8 Services available on the website: Privacy policy statement or certification related to the website security (4)	47.3
14.9 Services available on the website: Online job application receipt or job offer advertisements (4)	7.6
14.10 Services available on the website: Possiblity of electronic deliver of claim forms (4)	19.2
17. Social Media: % of companies that used Social Media:	31.8
17.1 Social Media: % of companies that used the following type of Socia Media: Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9)	88.1
17.2 Social Media: % of companies that used the following type of Socia Media: Company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9)	27.3
17.3 Social Media: % of companies that used the following type of Socia Media: Websites that share multimedia content (Youtue, Flickr, Picassa, SlideShare, Instagram,...) (9)	34.1
17.4 Social Media: % of companies that used the following type of Socia Media: Tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via browser) (9)	13.9
18.1 Social Media: % of companies that used Social Media for: To develop the corporate image or market products (advertising, product release,...) (9)	51.7
18.2 Social Media: % of companies that used Social Media for: To receive or send cliet opinions, critics, reviews, questions... (9)	42.6
18.3 Social Media: % of companies that used Social Media for: To involve clients in the development or innovation of goods or services (9)	25.3
18.4 Social Media: % of companies that used Social Media for: To collaborate with commercial partners or other organisations (for instance public authorities, ONGs,...) (9)	30.4
18.5 Social Media: % of companies that used Social Media for: Personnel selection (9)	8.9
18.6 Social Media: % of companies that used Social Media for: Knowledge or opinion exchange among the company (9)	20.9
19 Social Media: % of companies that think that social media are quite useful for the generation or development of their business (9)	33.8
20 Social Media: % of companies that think that social media are slightly useful for the generation or development of their business (9)	48.1
21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9)	5.5
22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3)	8.1
22.1 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): E-mail	57.2
22.2 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Office Software	28.1
22.3 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Corporate database server	53.6
22.4 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): File storage	70.0
22.5 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Accounting or financial software applications	11.4
22.6 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Software applications for dealing with information about clients	16.8
22.7 Cloud Computing: % of companies that purchased any of the following Cloud Computing services used via Internet (6): Computer ability to execute the software of the company itself	16.4
24.1 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Risk of holes in the corporate security	24.6
24.2 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Problems accessing data or software	17.3
24.3 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Difficulties when cancelling the subscription or changing the server	20.6
24.4 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about data location	31.4
24.5 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Uncertainty about applicable law, corresponding jurisdiction	31.8
24.6 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): High cost of Cloud Computing services	29.1
24.7 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): Insufficient knowledge about Cloud Computing	31.6
24.8 Cloud Computing: % of companies who gave the following reasons for limiting their use of Cloud Computing services (6): They are not necessary for the development of the company	30.0
26.1 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Risk of holes in the corporate security	25.1
26.2 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about data location	29.5
26.3 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Uncertainty about applicable law, corresponding jurisdiction.	29.4
26.4 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): High cost of Cloud Computing services	26.9
26.5 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): Insufficient knowledge about Cloud Computing	52.6
26 Cloud Computing: % of companies that did not use Cloud Computing services for the following reasons (7): They are not necessary for the development of the company	44.1
32.1 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for people identification or access control	0.6
32.2 Use of radio-frequency identification technologies (RFID). % of companies that use RFID tools as a part of the production process or of the product delivery service	0.8
32.3 Use of radio-frequency identification technologies (RFID): % of companies that use RFID tools for product identification after the production process	0.7
33.1 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations (8)	3.2
33.2 Electronic receipt: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) to other companies or public administrations on a percentage equal or higher than 50% of the total receipts sent (8)	2.0
33.3 Electronic receipt: % of companies that sent electronic receipts that do not allow their automatic computer processing (for instance PDF, scanned paper receipts) to other companies or public administrations (8)	51.1
33.4 Electronic receipt: % of companies that sent paper receipts to other companies or to public administrations (8)	83.3
33.5 Electronic receipt: % of companies that sent only paper receipts to other companies or to public administrations (8)	47.6
33.6 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML)	6.5
33.7 Electronic receipt: % of companies that received electronic receipts that allowed its automatic computer processing (for instanec, EDI, UBL, XML) among a percentage equal or over 50%of the total receipts received	1.0
33.8 Electronic receipt: % of companies that received electronic receipts that did not allow its automatic computer processing (for instance, PDF, scanned paper receipts)	32.0
e-commerce: % companies doing purchase via website, apps or EDI-type messages	9.3
e-commerce: % companies doing sales via website, apps or EDI-type messages	3.5