Autonomous Cities and Communities Main variables Activity group Total National Total 1.1 % of companies that had computers Total Companies 99.2 National Total 1.1 % of companies that had computers Industria 98.5 National Total 1.1 % of companies that had computers Construction 99.1 National Total 1.1 % of companies that had computers Servicios 99.4 National Total 1.2 %of companies that had Local Area Network (LAN) Total Companies 86.7 National Total 1.2 %of companies that had Local Area Network (LAN) Industria 85.8 National Total 1.2 %of companies that had Local Area Network (LAN) Construction 81.5 National Total 1.2 %of companies that had Local Area Network (LAN) Servicios 88.0 National Total 1.3 % of companies that had a wireless Local Area Network Total Companies 61.7 National Total 1.3 % of companies that had a wireless Local Area Network Industria 60.6 National Total 1.3 % of companies that had a wireless Local Area Network Construction 54.6 National Total 1.3 % of companies that had a wireless Local Area Network Servicios 63.6 National Total 1.4 % of companies that had an Internet connection Total Companies 98.4 National Total 1.4 % of companies that had an Internet connection Industria 97.3 National Total 1.4 % of companies that had an Internet connection Construction 98.6 National Total 1.4 % of companies that had an Internet connection Servicios 98.9 National Total 1.5 % companies that had Mobile telephony Total Companies 96.0 National Total 1.5 % companies that had Mobile telephony Industria 94.9 National Total 1.5 % companies that had Mobile telephony Construction 98.5 National Total 1.5 % companies that had Mobile telephony Servicios 96.1 National Total 2.1 % Personnel that use computers for business purposes Total Companies 59.3 National Total 2.1 % Personnel that use computers for business purposes Industria 52.3 National Total 2.1 % Personnel that use computers for business purposes Construction 41.4 National Total 2.1 % Personnel that use computers for business purposes Servicios 63.9 National Total 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 50.1 National Total 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 43.3 National Total 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 39.8 National Total 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 53.9 National Total 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 22.6 National Total 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 21.9 National Total 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 24.1 National Total 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 22.7 National Total 3 % of companies that used some type of open source software Total Companies 85.3 National Total 3 % of companies that used some type of open source software Industria 82.9 National Total 3 % of companies that used some type of open source software Construction 83.7 National Total 3 % of companies that used some type of open source software Servicios 86.6 National Total 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 38.0 National Total 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 35.6 National Total 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 32.9 National Total 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 39.9 National Total 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 80.6 National Total 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 77.9 National Total 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 79.8 National Total 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 81.8 National Total 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 59.9 National Total 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 57.6 National Total 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 59.7 National Total 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 60.8 National Total 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 27.8 National Total 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 22.7 National Total 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 19.4 National Total 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 31.5 National Total 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 22.1 National Total 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 21.6 National Total 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 12.6 National Total 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 24.1 National Total 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 33.8 National Total 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 29.6 National Total 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 26.9 National Total 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 36.8 National Total 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 6.4 National Total 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 7.0 National Total 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 8.6 National Total 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 5.8 National Total 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 7.3 National Total 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 8.3 National Total 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 8.7 National Total 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.6 National Total 4.3 % of companies that do not use open source software due to market inertia Total Companies 5.8 National Total 4.3 % of companies that do not use open source software due to market inertia Industria 5.3 National Total 4.3 % of companies that do not use open source software due to market inertia Construction 9.6 National Total 4.3 % of companies that do not use open source software due to market inertia Servicios 5.4 National Total 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.7 National Total 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 5.7 National Total 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 5.0 National Total 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 4.3 National Total 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 5.8 National Total 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 6.7 National Total 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 6.3 National Total 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 5.3 National Total 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.9 National Total 4.6 % of companies that do not use open source software due to other reasons, Industria 2.5 National Total 4.6 % of companies that do not use open source software due to other reasons, Construction 1.1 National Total 4.6 % of companies that do not use open source software due to other reasons, Servicios 1.9 National Total 5.1 ICT experts: % of companies that hired ICT experts Total Companies 26.5 National Total 5.1 ICT experts: % of companies that hired ICT experts Industria 26.1 National Total 5.1 ICT experts: % of companies that hired ICT experts Construction 16.4 National Total 5.1 ICT experts: % of companies that hired ICT experts Servicios 28.5 National Total 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 22.4 National Total 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 21.4 National Total 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 14.2 National Total 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 24.4 National Total 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 55.0 National Total 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 53.6 National Total 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 40.9 National Total 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 57.0 National Total 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 81.8 National Total 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 84.8 National Total 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 79.5 National Total 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 81.0 National Total 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 12.4 National Total 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 10.0 National Total 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 9.2 National Total 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 13.9 National Total 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 1.8 National Total 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 1.0 National Total 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.6 National Total 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 2.4 National Total 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 29.8 National Total 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 29.3 National Total 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 26.2 National Total 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 30.6 National Total 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 59.7 National Total 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 59.0 National Total 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 60.6 National Total 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 59.8 National Total 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 44.8 National Total 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 46.0 National Total 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 42.7 National Total 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 44.8 National Total 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 43.6 National Total 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 40.6 National Total 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 44.1 National Total 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 44.8 National Total 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 18.0 National Total 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.1 National Total 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 15.4 National Total 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 19.3 National Total 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 51.6 National Total 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 54.7 National Total 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 43.0 National Total 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 51.9 National Total 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 20.6 National Total 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 19.7 National Total 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 17.0 National Total 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 21.7 National Total 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 53.0 National Total 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 54.2 National Total 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 44.9 National Total 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 54.0 National Total 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 15.3 National Total 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 13.0 National Total 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 11.6 National Total 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 17.0 National Total 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 49.5 National Total 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 50.2 National Total 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 43.0 National Total 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 50.4 National Total 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 15.5 National Total 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 14.0 National Total 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 10.7 National Total 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 17.0 National Total 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 47.5 National Total 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 47.4 National Total 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 40.9 National Total 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 48.9 National Total 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 27.2 National Total 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 26.6 National Total 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 25.0 National Total 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 27.9 National Total 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 57.6 National Total 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 57.4 National Total 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 55.2 National Total 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 58.2 National Total 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.7 National Total 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 99.5 National Total 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 99.4 National Total 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.8 National Total 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 95.7 National Total 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 94.9 National Total 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 96.2 National Total 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 95.8 National Total 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 81.2 National Total 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 84.8 National Total 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 80.7 National Total 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 79.8 National Total 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 30.1 National Total 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 22.5 National Total 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 23.2 National Total 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 34.4 National Total 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 5.4 National Total 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 5.6 National Total 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 2.3 National Total 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 5.9 National Total 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 80.7 National Total 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 81.1 National Total 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 83.8 National Total 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 79.9 National Total 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 60.9 National Total 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 60.6 National Total 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 61.9 National Total 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 60.8 National Total 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 72.8 National Total 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 73.4 National Total 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 76.0 National Total 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 72.0 National Total 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 25.3 National Total 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 25.6 National Total 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 23.2 National Total 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 25.6 National Total 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.6 National Total 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 2.2 National Total 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 1.7 National Total 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.3 National Total 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 36.5 National Total 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 43.6 National Total 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 39.8 National Total 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 33.0 National Total 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 28.5 National Total 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 28.3 National Total 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 31.6 National Total 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 28.0 National Total 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 14.8 National Total 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 11.4 National Total 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 10.3 National Total 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 16.9 National Total 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 14.4 National Total 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 9.5 National Total 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 12.7 National Total 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 16.7 National Total 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 63.8 National Total 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 64.5 National Total 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 65.4 National Total 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 63.1 National Total 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 44.9 National Total 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 47.4 National Total 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 40.2 National Total 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 44.7 National Total 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 57.5 National Total 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 57.6 National Total 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 60.6 National Total 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 57.0 National Total 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 61.6 National Total 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 60.7 National Total 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 59.1 National Total 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 62.5 National Total 11 % of companies that paid for advertising on the Internet Total Companies 27.4 National Total 11 % of companies that paid for advertising on the Internet Industria 23.6 National Total 11 % of companies that paid for advertising on the Internet Construction 21.9 National Total 11 % of companies that paid for advertising on the Internet Servicios 30.0 National Total 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 93.0 National Total 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 91.8 National Total 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 95.5 National Total 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 93.0 National Total 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 82.8 National Total 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 81.6 National Total 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 85.8 National Total 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 82.8 National Total 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 83.2 National Total 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 82.6 National Total 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 87.1 National Total 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 82.8 National Total 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 75.0 National Total 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 76.4 National Total 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 73.3 National Total 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 74.7 National Total 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 79.2 National Total 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 79.9 National Total 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 76.3 National Total 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 79.5 National Total 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 62.3 National Total 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 62.8 National Total 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 64.7 National Total 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 61.7 National Total 13 % of companies with an Internet connection and website/page(3) Total Companies 76.6 National Total 13 % of companies with an Internet connection and website/page(3) Industria 79.9 National Total 13 % of companies with an Internet connection and website/page(3) Construction 67.2 National Total 13 % of companies with an Internet connection and website/page(3) Servicios 77.1 National Total 14.1 Services available on the website Company introduction(4) Total Companies 89.6 National Total 14.1 Services available on the website Company introduction(4) Industria 90.3 National Total 14.1 Services available on the website Company introduction(4) Construction 85.3 National Total 14.1 Services available on the website Company introduction(4) Servicios 90.0 National Total 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 18.1 National Total 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 10.0 National Total 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 1.4 National Total 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 24.2 National Total 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 51.6 National Total 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 56.7 National Total 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 27.0 National Total 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 53.4 National Total 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 8.0 National Total 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 4.9 National Total 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 1.5 National Total 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 10.4 National Total 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.3 National Total 14.5 Services available on the website: Online tracking of orders (4) Industria 6.3 National Total 14.5 Services available on the website: Online tracking of orders (4) Construction 2.3 National Total 14.5 Services available on the website: Online tracking of orders (4) Servicios 14.8 National Total 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 7.8 National Total 14.6 Services available on the website: Website customisation for regular users(4) Industria 6.6 National Total 14.6 Services available on the website: Website customisation for regular users(4) Construction 4.3 National Total 14.6 Services available on the website: Website customisation for regular users(4) Servicios 8.9 National Total 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 39.2 National Total 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 30.3 National Total 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 23.8 National Total 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 45.4 National Total 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 68.4 National Total 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 65.5 National Total 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 58.7 National Total 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 71.2 National Total 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 22.3 National Total 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 16.1 National Total 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 19.9 National Total 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 25.2 National Total 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 27.8 National Total 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 24.6 National Total 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 27.8 National Total 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 29.2 National Total 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 68.0 National Total 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 66.8 National Total 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 73.8 National Total 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 67.4 National Total 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 19.1 National Total 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 15.8 National Total 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 13.8 National Total 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 21.6 National Total 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 98.9 National Total 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 98.8 National Total 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 99.7 National Total 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 98.8 National Total 17 Social Media: % of companies that used Social Media (3) Total Companies 39.3 National Total 17 Social Media: % of companies that used Social Media (3) Industria 33.9 National Total 17 Social Media: % of companies that used Social Media (3) Construction 20.9 National Total 17 Social Media: % of companies that used Social Media (3) Servicios 44.9 National Total 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 94.4 National Total 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 91.6 National Total 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 95.4 National Total 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 95.2 National Total 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 43.1 National Total 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 36.2 National Total 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 24.5 National Total 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 46.9 National Total 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 40.1 National Total 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 40.7 National Total 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 24.5 National Total 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 41.3 National Total 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 10.0 National Total 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 10.2 National Total 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 9.3 National Total 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 10.0 National Total 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 73.1 National Total 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 68.0 National Total 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 55.9 National Total 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 76.2 National Total 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 55.7 National Total 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 47.0 National Total 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 29.8 National Total 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 60.6 National Total 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 32.3 National Total 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 27.0 National Total 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 21.7 National Total 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 34.9 National Total 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 25.3 National Total 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 20.0 National Total 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 20.2 National Total 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 27.3 National Total 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 24.8 National Total 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 18.1 National Total 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 19.3 National Total 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 27.3 National Total 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 26.4 National Total 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 20.6 National Total 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 16.6 National Total 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 28.9 National Total 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 41.5 National Total 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 35.2 National Total 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 26.2 National Total 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 44.7 National Total 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 47.3 National Total 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 49.9 National Total 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 57.3 National Total 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 45.6 National Total 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.9 National Total 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 4.7 National Total 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 5.2 National Total 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 3.6 National Total 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 15.4 National Total 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 13.0 National Total 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 10.7 National Total 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 17.3 National Total 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 70.6 National Total 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 66.9 National Total 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 65.9 National Total 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 72.3 National Total 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 29.1 National Total 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 24.9 National Total 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 32.1 National Total 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 30.1 National Total 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 56.5 National Total 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 52.7 National Total 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 44.9 National Total 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 59.0 National Total 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 63.6 National Total 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 61.8 National Total 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 67.9 National Total 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 63.6 National Total 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 22.9 National Total 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 20.1 National Total 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 24.7 National Total 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 23.5 National Total 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 27.0 National Total 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 20.6 National Total 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 15.9 National Total 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 30.3 National Total 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 25.6 National Total 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 18.9 National Total 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 15.3 National Total 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 28.8 National Total 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 67.1 National Total 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 59.3 National Total 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 69.9 National Total 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 69.2 National Total 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 50.0 National Total 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 56.2 National Total 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 44.6 National Total 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 48.7 National Total 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 37.0 National Total 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 44.5 National Total 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 21.8 National Total 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 36.8 National Total 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 36.5 National Total 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 36.7 National Total 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 18.8 National Total 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 39.8 National Total 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 34.8 National Total 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 35.0 National Total 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 17.4 National Total 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 38.1 National Total 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 27.9 National Total 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 28.2 National Total 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 11.4 National Total 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 30.9 National Total 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 17.3 National Total 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 16.5 National Total 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 8.0 National Total 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 19.3 National Total 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 63.6 National Total 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 56.5 National Total 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 51.6 National Total 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 67.1 National Total 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 70.9 National Total 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 75.5 National Total 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 63.5 National Total 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 69.9 National Total 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 37.0 National Total 28 ICT safety: % of companies with a defined ICT safety policy Industria 35.2 National Total 28 ICT safety: % of companies with a defined ICT safety policy Construction 24.7 National Total 28 ICT safety: % of companies with a defined ICT safety policy Servicios 40.0 National Total 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 90.8 National Total 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 87.7 National Total 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 88.4 National Total 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 92.1 National Total 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 81.9 National Total 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 78.7 National Total 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 81.3 National Total 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 83.2 National Total 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 68.3 National Total 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 67.0 National Total 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 62.7 National Total 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 69.4 National Total 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 65.8 National Total 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 60.6 National Total 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 66.2 National Total 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 67.6 National Total 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 20.7 National Total 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 25.0 National Total 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 21.4 National Total 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 19.0 National Total 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 13.6 National Total 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 14.4 National Total 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 12.4 National Total 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 13.4 National Total 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 72.1 National Total 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 69.7 National Total 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 72.2 National Total 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 73.1 National Total 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 14.5 National Total 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 14.1 National Total 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 12.4 National Total 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 15.1 National Total 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.8 National Total 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 4.0 National Total 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 1.9 National Total 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 4.1 National Total 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 63.0 National Total 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 60.9 National Total 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 64.7 National Total 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 63.5 National Total 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 92.9 National Total 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 93.4 National Total 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 94.7 National Total 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 92.4 National Total 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 32.3 National Total 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 33.7 National Total 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 32.0 National Total 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 31.8 National Total 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 16.0 National Total 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 17.4 National Total 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 11.5 National Total 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 16.3 National Total 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.7 National Total 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.3 National Total 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.2 National Total 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 2.2 National Total 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 67.6 National Total 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 66.3 National Total 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 68.0 National Total 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 68.1 National Total 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 2,889,017.2 National Total 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 558,456.8 National Total 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 45,257.4 National Total 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 2,285,303.0 National Total 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 2,647,149.0 National Total 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 676,340.7 National Total 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 45,095.8 National Total 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 1,925,712.5 National Total 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 3,944,374.5 National Total 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 925,650.3 National Total 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 80,247.9 National Total 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 2,938,476.3 National Total 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 1,111,548.3 National Total 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 289,729.3 National Total 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 28,459.7 National Total 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 793,359.3 AndalucÝa 1.1 % of companies that had computers Total Companies 98.8 AndalucÝa 1.1 % of companies that had computers Industria 98.3 AndalucÝa 1.1 % of companies that had computers Construction 97.0 AndalucÝa 1.1 % of companies that had computers Servicios 99.3 AndalucÝa 1.2 %of companies that had Local Area Network (LAN) Total Companies 85.7 AndalucÝa 1.2 %of companies that had Local Area Network (LAN) Industria 84.1 AndalucÝa 1.2 %of companies that had Local Area Network (LAN) Construction 79.2 AndalucÝa 1.2 %of companies that had Local Area Network (LAN) Servicios 87.5 AndalucÝa 1.3 % of companies that had a wireless Local Area Network Total Companies 61.0 AndalucÝa 1.3 % of companies that had a wireless Local Area Network Industria 50.9 AndalucÝa 1.3 % of companies that had a wireless Local Area Network Construction 50.2 AndalucÝa 1.3 % of companies that had a wireless Local Area Network Servicios 66.2 AndalucÝa 1.4 % of companies that had an Internet connection Total Companies 97.4 AndalucÝa 1.4 % of companies that had an Internet connection Industria 96.3 AndalucÝa 1.4 % of companies that had an Internet connection Construction 93.9 AndalucÝa 1.4 % of companies that had an Internet connection Servicios 98.4 AndalucÝa 1.5 % companies that had Mobile telephony Total Companies 96.2 AndalucÝa 1.5 % companies that had Mobile telephony Industria 98.3 AndalucÝa 1.5 % companies that had Mobile telephony Construction 97.0 AndalucÝa 1.5 % companies that had Mobile telephony Servicios 95.5 AndalucÝa 2.1 % Personnel that use computers for business purposes Total Companies 50.1 AndalucÝa 2.1 % Personnel that use computers for business purposes Industria 43.7 AndalucÝa 2.1 % Personnel that use computers for business purposes Construction 35.6 AndalucÝa 2.1 % Personnel that use computers for business purposes Servicios 55.0 AndalucÝa 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 44.8 AndalucÝa 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 37.5 AndalucÝa 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 35.3 AndalucÝa 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 49.2 AndalucÝa 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 19.7 AndalucÝa 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 16.8 AndalucÝa 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 20.2 AndalucÝa 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 20.6 AndalucÝa 3 % of companies that used some type of open source software Total Companies 88.0 AndalucÝa 3 % of companies that used some type of open source software Industria 85.9 AndalucÝa 3 % of companies that used some type of open source software Construction 84.7 AndalucÝa 3 % of companies that used some type of open source software Servicios 89.3 AndalucÝa 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 39.4 AndalucÝa 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 38.6 AndalucÝa 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 32.5 AndalucÝa 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 41.1 AndalucÝa 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 85.8 AndalucÝa 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 83.3 AndalucÝa 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 82.3 AndalucÝa 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 87.3 AndalucÝa 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 62.4 AndalucÝa 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 61.8 AndalucÝa 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 60.0 AndalucÝa 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 63.1 AndalucÝa 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 22.9 AndalucÝa 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 22.6 AndalucÝa 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 15.3 AndalucÝa 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 24.6 AndalucÝa 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 19.1 AndalucÝa 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 18.6 AndalucÝa 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 7.3 AndalucÝa 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 21.6 AndalucÝa 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 32.0 AndalucÝa 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 27.4 AndalucÝa 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 28.2 AndalucÝa 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 34.1 AndalucÝa 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 5.3 AndalucÝa 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 5.6 AndalucÝa 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 3.1 AndalucÝa 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 5.7 AndalucÝa 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 4.6 AndalucÝa 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 1.4 AndalucÝa 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 4.4 AndalucÝa 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 5.6 AndalucÝa 4.3 % of companies that do not use open source software due to market inertia Total Companies 4.1 AndalucÝa 4.3 % of companies that do not use open source software due to market inertia Industria 1.7 AndalucÝa 4.3 % of companies that do not use open source software due to market inertia Construction 7.4 AndalucÝa 4.3 % of companies that do not use open source software due to market inertia Servicios 4.2 AndalucÝa 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 3.5 AndalucÝa 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 1.0 AndalucÝa 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 2.7 AndalucÝa 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 4.5 AndalucÝa 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 5.7 AndalucÝa 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 6.8 AndalucÝa 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 4.4 AndalucÝa 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 5.6 AndalucÝa 4.6 % of companies that do not use open source software due to other reasons, Total Companies 0.6 AndalucÝa 4.6 % of companies that do not use open source software due to other reasons, Industria 2.2 AndalucÝa 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 AndalucÝa 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.3 AndalucÝa 5.1 ICT experts: % of companies that hired ICT experts Total Companies 25.0 AndalucÝa 5.1 ICT experts: % of companies that hired ICT experts Industria 23.5 AndalucÝa 5.1 ICT experts: % of companies that hired ICT experts Construction 15.1 AndalucÝa 5.1 ICT experts: % of companies that hired ICT experts Servicios 27.4 AndalucÝa 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 20.6 AndalucÝa 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 18.8 AndalucÝa 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 15.5 AndalucÝa 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 22.2 AndalucÝa 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 45.6 AndalucÝa 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 53.7 AndalucÝa 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 13.9 AndalucÝa 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 48.2 AndalucÝa 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 84.1 AndalucÝa 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 91.1 AndalucÝa 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 90.2 AndalucÝa 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 81.5 AndalucÝa 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 10.7 AndalucÝa 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 7.1 AndalucÝa 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 10.9 AndalucÝa 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 11.8 AndalucÝa 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 1.1 AndalucÝa 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 2.0 AndalucÝa 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 AndalucÝa 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 1.1 AndalucÝa 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 28.2 AndalucÝa 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 32.5 AndalucÝa 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 23.2 AndalucÝa 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 28.0 AndalucÝa 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 61.4 AndalucÝa 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 53.3 AndalucÝa 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 60.5 AndalucÝa 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 64.0 AndalucÝa 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 44.1 AndalucÝa 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 50.0 AndalucÝa 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 35.8 AndalucÝa 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 44.1 AndalucÝa 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 44.9 AndalucÝa 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 35.1 AndalucÝa 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 46.3 AndalucÝa 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 47.4 AndalucÝa 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 15.7 AndalucÝa 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 20.2 AndalucÝa 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 7.3 AndalucÝa 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 16.1 AndalucÝa 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 50.8 AndalucÝa 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 51.5 AndalucÝa 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 46.7 AndalucÝa 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 51.4 AndalucÝa 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 18.2 AndalucÝa 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 17.0 AndalucÝa 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 12.4 AndalucÝa 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 19.8 AndalucÝa 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 53.6 AndalucÝa 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 57.9 AndalucÝa 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 42.6 AndalucÝa 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 54.7 AndalucÝa 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 12.7 AndalucÝa 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 10.7 AndalucÝa 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 10.1 AndalucÝa 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 13.8 AndalucÝa 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 49.7 AndalucÝa 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 52.6 AndalucÝa 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 43.9 AndalucÝa 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 50.0 AndalucÝa 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 11.4 AndalucÝa 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 9.0 AndalucÝa 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 9.0 AndalucÝa 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 12.6 AndalucÝa 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 50.3 AndalucÝa 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 53.4 AndalucÝa 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 43.9 AndalucÝa 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 50.8 AndalucÝa 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 28.7 AndalucÝa 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 31.0 AndalucÝa 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 22.5 AndalucÝa 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 29.4 AndalucÝa 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 55.0 AndalucÝa 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 51.1 AndalucÝa 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 49.8 AndalucÝa 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 57.3 AndalucÝa 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.4 AndalucÝa 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 AndalucÝa 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 96.0 AndalucÝa 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.8 AndalucÝa 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 96.7 AndalucÝa 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 96.7 AndalucÝa 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 96.0 AndalucÝa 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 96.8 AndalucÝa 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 87.7 AndalucÝa 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 91.1 AndalucÝa 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 84.3 AndalucÝa 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 87.4 AndalucÝa 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 18.5 AndalucÝa 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 10.2 AndalucÝa 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 16.7 AndalucÝa 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 21.2 AndalucÝa 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 3.7 AndalucÝa 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 2.1 AndalucÝa 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 3.5 AndalucÝa 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 4.2 AndalucÝa 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 79.1 AndalucÝa 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 83.8 AndalucÝa 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 81.3 AndalucÝa 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 77.4 AndalucÝa 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 58.5 AndalucÝa 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 59.2 AndalucÝa 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 64.9 AndalucÝa 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 57.0 AndalucÝa 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 73.3 AndalucÝa 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 71.0 AndalucÝa 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 77.1 AndalucÝa 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 73.3 AndalucÝa 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 24.9 AndalucÝa 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 15.5 AndalucÝa 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 26.0 AndalucÝa 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 27.4 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 2.2 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 6.2 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.5 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 38.0 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 44.9 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 44.0 AndalucÝa 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 34.9 AndalucÝa 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 35.1 AndalucÝa 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 32.5 AndalucÝa 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 31.1 AndalucÝa 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 36.5 AndalucÝa 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 11.3 AndalucÝa 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 7.2 AndalucÝa 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 9.8 AndalucÝa 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 12.8 AndalucÝa 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 10.1 AndalucÝa 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 5.9 AndalucÝa 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 11.2 AndalucÝa 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 11.1 AndalucÝa 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 61.7 AndalucÝa 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 67.1 AndalucÝa 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 59.5 AndalucÝa 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 60.6 AndalucÝa 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 39.1 AndalucÝa 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 43.9 AndalucÝa 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 32.4 AndalucÝa 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 39.1 AndalucÝa 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 57.7 AndalucÝa 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 63.1 AndalucÝa 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 54.1 AndalucÝa 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 56.8 AndalucÝa 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 58.3 AndalucÝa 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 60.4 AndalucÝa 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 56.5 AndalucÝa 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 58.1 AndalucÝa 11 % of companies that paid for advertising on the Internet Total Companies 31.3 AndalucÝa 11 % of companies that paid for advertising on the Internet Industria 33.3 AndalucÝa 11 % of companies that paid for advertising on the Internet Construction 27.0 AndalucÝa 11 % of companies that paid for advertising on the Internet Servicios 31.6 AndalucÝa 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 95.6 AndalucÝa 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 91.5 AndalucÝa 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 97.3 AndalucÝa 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 96.5 AndalucÝa 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 87.7 AndalucÝa 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 82.0 AndalucÝa 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 90.0 AndalucÝa 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 88.8 AndalucÝa 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 87.0 AndalucÝa 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 83.4 AndalucÝa 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 92.7 AndalucÝa 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 86.8 AndalucÝa 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 77.3 AndalucÝa 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 77.1 AndalucÝa 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 80.4 AndalucÝa 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 76.8 AndalucÝa 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 83.5 AndalucÝa 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 85.8 AndalucÝa 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 79.7 AndalucÝa 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 83.6 AndalucÝa 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 69.3 AndalucÝa 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 78.5 AndalucÝa 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 69.3 AndalucÝa 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 66.6 AndalucÝa 13 % of companies with an Internet connection and website/page(3) Total Companies 72.2 AndalucÝa 13 % of companies with an Internet connection and website/page(3) Industria 80.0 AndalucÝa 13 % of companies with an Internet connection and website/page(3) Construction 63.9 AndalucÝa 13 % of companies with an Internet connection and website/page(3) Servicios 71.6 AndalucÝa 14.1 Services available on the website Company introduction(4) Total Companies 88.6 AndalucÝa 14.1 Services available on the website Company introduction(4) Industria 91.2 AndalucÝa 14.1 Services available on the website Company introduction(4) Construction 79.7 AndalucÝa 14.1 Services available on the website Company introduction(4) Servicios 89.3 AndalucÝa 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 19.5 AndalucÝa 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 9.7 AndalucÝa 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.6 AndalucÝa 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 25.9 AndalucÝa 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 52.4 AndalucÝa 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 57.8 AndalucÝa 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 33.7 AndalucÝa 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 53.9 AndalucÝa 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 9.3 AndalucÝa 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 4.1 AndalucÝa 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 5.2 AndalucÝa 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 11.7 AndalucÝa 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.8 AndalucÝa 14.5 Services available on the website: Online tracking of orders (4) Industria 6.0 AndalucÝa 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 AndalucÝa 14.5 Services available on the website: Online tracking of orders (4) Servicios 15.8 AndalucÝa 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 9.3 AndalucÝa 14.6 Services available on the website: Website customisation for regular users(4) Industria 6.0 AndalucÝa 14.6 Services available on the website: Website customisation for regular users(4) Construction 0.0 AndalucÝa 14.6 Services available on the website: Website customisation for regular users(4) Servicios 11.9 AndalucÝa 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 42.5 AndalucÝa 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 37.2 AndalucÝa 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 17.3 AndalucÝa 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 48.5 AndalucÝa 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 66.9 AndalucÝa 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 69.4 AndalucÝa 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 52.4 AndalucÝa 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 68.7 AndalucÝa 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 16.8 AndalucÝa 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 13.6 AndalucÝa 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 17.6 AndalucÝa 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 17.7 AndalucÝa 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 24.2 AndalucÝa 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 22.6 AndalucÝa 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 18.6 AndalucÝa 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 25.7 AndalucÝa 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 72.6 AndalucÝa 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 75.1 AndalucÝa 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 71.4 AndalucÝa 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 72.1 AndalucÝa 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 16.9 AndalucÝa 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 11.4 AndalucÝa 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 15.3 AndalucÝa 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 18.9 AndalucÝa 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.5 AndalucÝa 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 98.3 AndalucÝa 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 AndalucÝa 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 99.7 AndalucÝa 17 Social Media: % of companies that used Social Media (3) Total Companies 40.0 AndalucÝa 17 Social Media: % of companies that used Social Media (3) Industria 41.0 AndalucÝa 17 Social Media: % of companies that used Social Media (3) Construction 20.4 AndalucÝa 17 Social Media: % of companies that used Social Media (3) Servicios 43.6 AndalucÝa 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 95.1 AndalucÝa 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 92.5 AndalucÝa 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 99.2 AndalucÝa 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 95.4 AndalucÝa 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 45.0 AndalucÝa 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 46.2 AndalucÝa 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 14.8 AndalucÝa 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 47.5 AndalucÝa 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 32.6 AndalucÝa 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 48.0 AndalucÝa 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 5.7 AndalucÝa 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 30.9 AndalucÝa 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 9.4 AndalucÝa 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 10.9 AndalucÝa 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 17.0 AndalucÝa 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 8.3 AndalucÝa 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 73.1 AndalucÝa 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 61.9 AndalucÝa 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 50.4 AndalucÝa 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 78.2 AndalucÝa 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 55.4 AndalucÝa 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 47.5 AndalucÝa 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 25.5 AndalucÝa 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 60.3 AndalucÝa 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 36.0 AndalucÝa 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 36.6 AndalucÝa 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 19.4 AndalucÝa 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 37.3 AndalucÝa 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 28.4 AndalucÝa 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 31.6 AndalucÝa 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 25.0 AndalucÝa 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 27.9 AndalucÝa 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 18.4 AndalucÝa 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 13.5 AndalucÝa 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 29.2 AndalucÝa 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 18.8 AndalucÝa 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 25.2 AndalucÝa 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 24.1 AndalucÝa 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 41.6 AndalucÝa 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 24.0 AndalucÝa 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 42.3 AndalucÝa 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 40.4 AndalucÝa 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 25.1 AndalucÝa 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 44.4 AndalucÝa 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 44.7 AndalucÝa 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 35.6 AndalucÝa 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 51.2 AndalucÝa 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 46.6 AndalucÝa 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 4.8 AndalucÝa 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 6.2 AndalucÝa 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 7.0 AndalucÝa 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 4.2 AndalucÝa 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 12.6 AndalucÝa 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 14.6 AndalucÝa 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 11.3 AndalucÝa 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 12.3 AndalucÝa 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 71.1 AndalucÝa 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 88.2 AndalucÝa 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 62.9 AndalucÝa 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 66.9 AndalucÝa 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 22.0 AndalucÝa 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 6.4 AndalucÝa 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 35.3 AndalucÝa 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 24.9 AndalucÝa 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 59.0 AndalucÝa 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 77.2 AndalucÝa 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 50.4 AndalucÝa 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 54.5 AndalucÝa 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 61.9 AndalucÝa 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 58.9 AndalucÝa 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 97.2 AndalucÝa 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 56.5 AndalucÝa 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 30.6 AndalucÝa 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 18.0 AndalucÝa 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 57.9 AndalucÝa 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 29.9 AndalucÝa 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 34.5 AndalucÝa 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 48.0 AndalucÝa 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 36.7 AndalucÝa 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 29.5 AndalucÝa 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 26.1 AndalucÝa 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 7.1 AndalucÝa 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 15.2 AndalucÝa 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 34.4 AndalucÝa 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 60.4 AndalucÝa 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 52.0 AndalucÝa 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 41.0 AndalucÝa 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 66.7 AndalucÝa 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 51.9 AndalucÝa 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 62.8 AndalucÝa 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 60.5 AndalucÝa 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 46.6 AndalucÝa 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 28.9 AndalucÝa 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 33.1 AndalucÝa 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 18.6 AndalucÝa 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 29.8 AndalucÝa 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 33.1 AndalucÝa 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 34.7 AndalucÝa 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 16.1 AndalucÝa 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 36.1 AndalucÝa 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 31.6 AndalucÝa 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 34.7 AndalucÝa 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 13.7 AndalucÝa 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 34.3 AndalucÝa 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 24.8 AndalucÝa 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 27.2 AndalucÝa 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 7.4 AndalucÝa 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 27.6 AndalucÝa 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 16.6 AndalucÝa 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 15.9 AndalucÝa 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 5.5 AndalucÝa 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 19.1 AndalucÝa 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 69.6 AndalucÝa 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 49.1 AndalucÝa 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 30.5 AndalucÝa 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 76.9 AndalucÝa 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 68.0 AndalucÝa 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 94.5 AndalucÝa 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 70.5 AndalucÝa 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 61.4 AndalucÝa 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 30.6 AndalucÝa 28 ICT safety: % of companies with a defined ICT safety policy Industria 36.1 AndalucÝa 28 ICT safety: % of companies with a defined ICT safety policy Construction 13.3 AndalucÝa 28 ICT safety: % of companies with a defined ICT safety policy Servicios 32.5 AndalucÝa 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 87.4 AndalucÝa 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 74.3 AndalucÝa 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 80.3 AndalucÝa 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 92.3 AndalucÝa 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 79.9 AndalucÝa 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 73.0 AndalucÝa 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 61.7 AndalucÝa 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 83.6 AndalucÝa 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 67.2 AndalucÝa 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 68.5 AndalucÝa 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 52.0 AndalucÝa 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 68.0 AndalucÝa 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 67.5 AndalucÝa 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 56.2 AndalucÝa 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 54.9 AndalucÝa 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 72.2 AndalucÝa 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 15.1 AndalucÝa 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 12.5 AndalucÝa 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 6.0 AndalucÝa 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 16.6 AndalucÝa 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 17.5 AndalucÝa 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 31.3 AndalucÝa 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 39.1 AndalucÝa 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 11.2 AndalucÝa 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 71.1 AndalucÝa 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 73.8 AndalucÝa 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 74.1 AndalucÝa 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 69.7 AndalucÝa 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 11.6 AndalucÝa 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 8.7 AndalucÝa 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 10.2 AndalucÝa 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 12.8 AndalucÝa 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.1 AndalucÝa 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 3.5 AndalucÝa 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 1.9 AndalucÝa 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 3.2 AndalucÝa 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 60.7 AndalucÝa 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 50.3 AndalucÝa 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 70.2 AndalucÝa 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 61.9 AndalucÝa 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 95.7 AndalucÝa 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 96.7 AndalucÝa 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 96.7 AndalucÝa 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 95.1 AndalucÝa 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 35.2 AndalucÝa 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 44.4 AndalucÝa 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 29.6 AndalucÝa 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 33.6 AndalucÝa 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 11.3 AndalucÝa 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 8.7 AndalucÝa 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 5.8 AndalucÝa 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 13.2 AndalucÝa 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 0.7 AndalucÝa 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.1 AndalucÝa 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 AndalucÝa 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 0.8 AndalucÝa 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 63.1 AndalucÝa 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 59.1 AndalucÝa 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 64.6 AndalucÝa 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 64.0 AndalucÝa 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 58,850.7 AndalucÝa 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 16,709.1 AndalucÝa 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 2,465.7 AndalucÝa 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 39,675.9 AndalucÝa 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 60,175.8 AndalucÝa 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 16,781.6 AndalucÝa 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 3,934.8 AndalucÝa 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 39,459.3 AndalucÝa 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 75,882.4 AndalucÝa 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 16,520.8 AndalucÝa 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 7,797.0 AndalucÝa 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 51,564.5 AndalucÝa 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 32,822.6 AndalucÝa 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 7,985.6 AndalucÝa 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 2,510.1 AndalucÝa 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 22,326.9 Arag¾n 1.1 % of companies that had computers Total Companies 99.4 Arag¾n 1.1 % of companies that had computers Industria 99.1 Arag¾n 1.1 % of companies that had computers Construction 98.4 Arag¾n 1.1 % of companies that had computers Servicios 99.9 Arag¾n 1.2 %of companies that had Local Area Network (LAN) Total Companies 85.0 Arag¾n 1.2 %of companies that had Local Area Network (LAN) Industria 86.8 Arag¾n 1.2 %of companies that had Local Area Network (LAN) Construction 83.2 Arag¾n 1.2 %of companies that had Local Area Network (LAN) Servicios 84.3 Arag¾n 1.3 % of companies that had a wireless Local Area Network Total Companies 60.4 Arag¾n 1.3 % of companies that had a wireless Local Area Network Industria 60.0 Arag¾n 1.3 % of companies that had a wireless Local Area Network Construction 57.4 Arag¾n 1.3 % of companies that had a wireless Local Area Network Servicios 61.5 Arag¾n 1.4 % of companies that had an Internet connection Total Companies 98.5 Arag¾n 1.4 % of companies that had an Internet connection Industria 96.2 Arag¾n 1.4 % of companies that had an Internet connection Construction 98.4 Arag¾n 1.4 % of companies that had an Internet connection Servicios 99.9 Arag¾n 1.5 % companies that had Mobile telephony Total Companies 98.6 Arag¾n 1.5 % companies that had Mobile telephony Industria 99.8 Arag¾n 1.5 % companies that had Mobile telephony Construction 100.0 Arag¾n 1.5 % companies that had Mobile telephony Servicios 97.6 Arag¾n 2.1 % Personnel that use computers for business purposes Total Companies 51.5 Arag¾n 2.1 % Personnel that use computers for business purposes Industria 40.0 Arag¾n 2.1 % Personnel that use computers for business purposes Construction 38.8 Arag¾n 2.1 % Personnel that use computers for business purposes Servicios 62.8 Arag¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 45.0 Arag¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 31.7 Arag¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 38.7 Arag¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 56.8 Arag¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 18.0 Arag¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 13.3 Arag¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 14.4 Arag¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 22.4 Arag¾n 3 % of companies that used some type of open source software Total Companies 80.9 Arag¾n 3 % of companies that used some type of open source software Industria 74.9 Arag¾n 3 % of companies that used some type of open source software Construction 75.1 Arag¾n 3 % of companies that used some type of open source software Servicios 85.8 Arag¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 37.4 Arag¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 35.7 Arag¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 25.0 Arag¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 41.4 Arag¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 78.5 Arag¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 73.0 Arag¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 67.7 Arag¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 84.3 Arag¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 59.4 Arag¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 52.3 Arag¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 57.0 Arag¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 64.1 Arag¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 24.1 Arag¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 16.8 Arag¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 19.4 Arag¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 29.5 Arag¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 17.9 Arag¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 24.2 Arag¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 10.0 Arag¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 16.0 Arag¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 30.8 Arag¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 29.2 Arag¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 36.4 Arag¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 30.3 Arag¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 8.9 Arag¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 11.7 Arag¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 13.6 Arag¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 6.1 Arag¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 11.5 Arag¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 18.7 Arag¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 13.6 Arag¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.8 Arag¾n 4.3 % of companies that do not use open source software due to market inertia Total Companies 8.3 Arag¾n 4.3 % of companies that do not use open source software due to market inertia Industria 9.9 Arag¾n 4.3 % of companies that do not use open source software due to market inertia Construction 14.4 Arag¾n 4.3 % of companies that do not use open source software due to market inertia Servicios 5.8 Arag¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 7.7 Arag¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 10.7 Arag¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 7.2 Arag¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 6.0 Arag¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 8.5 Arag¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 12.1 Arag¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 13.6 Arag¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 5.1 Arag¾n 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.6 Arag¾n 4.6 % of companies that do not use open source software due to other reasons, Industria 2.3 Arag¾n 4.6 % of companies that do not use open source software due to other reasons, Construction 1.6 Arag¾n 4.6 % of companies that do not use open source software due to other reasons, Servicios 1.2 Arag¾n 5.1 ICT experts: % of companies that hired ICT experts Total Companies 25.4 Arag¾n 5.1 ICT experts: % of companies that hired ICT experts Industria 24.9 Arag¾n 5.1 ICT experts: % of companies that hired ICT experts Construction 25.4 Arag¾n 5.1 ICT experts: % of companies that hired ICT experts Servicios 25.8 Arag¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 23.5 Arag¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 24.9 Arag¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 10.9 Arag¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 25.7 Arag¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 39.9 Arag¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 40.6 Arag¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 32.5 Arag¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 40.3 Arag¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 80.9 Arag¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 84.9 Arag¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 67.5 Arag¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 80.0 Arag¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 8.2 Arag¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 11.6 Arag¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 1.6 Arag¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 7.7 Arag¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 1.6 Arag¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 1.2 Arag¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Arag¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 2.3 Arag¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 28.2 Arag¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 30.5 Arag¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 25.7 Arag¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 27.5 Arag¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 62.6 Arag¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 59.9 Arag¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 66.0 Arag¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 63.4 Arag¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 45.0 Arag¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 52.2 Arag¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 24.9 Arag¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 45.5 Arag¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 44.8 Arag¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 35.6 Arag¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 56.3 Arag¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 47.5 Arag¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 10.5 Arag¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 10.7 Arag¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 3.5 Arag¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 12.0 Arag¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 62.0 Arag¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 70.9 Arag¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 55.1 Arag¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 58.5 Arag¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 14.5 Arag¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 18.0 Arag¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 16.3 Arag¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 11.9 Arag¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 62.6 Arag¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 64.4 Arag¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 48.6 Arag¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 64.9 Arag¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 11.0 Arag¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 8.0 Arag¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 7.3 Arag¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 13.6 Arag¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 52.6 Arag¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 49.5 Arag¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 49.8 Arag¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 55.2 Arag¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 12.3 Arag¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 11.0 Arag¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 6.4 Arag¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 14.5 Arag¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 48.8 Arag¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 45.5 Arag¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 43.3 Arag¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 52.1 Arag¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 21.6 Arag¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 24.1 Arag¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 14.4 Arag¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 21.9 Arag¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 64.2 Arag¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 61.8 Arag¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 59.5 Arag¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 66.7 Arag¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Arag¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Arag¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Arag¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Arag¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 93.5 Arag¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 91.9 Arag¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 97.5 Arag¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 93.5 Arag¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 80.8 Arag¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 81.2 Arag¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 94.7 Arag¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 77.2 Arag¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 24.5 Arag¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 14.9 Arag¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 8.9 Arag¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 33.7 Arag¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 6.2 Arag¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 10.1 Arag¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Arag¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 5.3 Arag¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 88.4 Arag¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 88.6 Arag¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 90.6 Arag¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 87.8 Arag¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 68.5 Arag¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 68.0 Arag¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 64.7 Arag¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 69.8 Arag¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 78.1 Arag¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 75.5 Arag¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 87.7 Arag¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 77.2 Arag¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 24.0 Arag¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 34.3 Arag¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 20.3 Arag¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 19.0 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 3.7 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 7.4 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 6.6 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.9 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 33.5 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 37.4 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 43.0 Arag¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 29.0 Arag¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 31.5 Arag¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 28.0 Arag¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 33.1 Arag¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 33.1 Arag¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 13.1 Arag¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 13.4 Arag¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 4.6 Arag¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 14.9 Arag¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 11.7 Arag¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 5.6 Arag¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 10.2 Arag¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 15.5 Arag¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 71.8 Arag¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 76.9 Arag¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 67.4 Arag¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 69.8 Arag¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 49.6 Arag¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 52.5 Arag¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 21.4 Arag¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 54.6 Arag¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 64.2 Arag¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 65.7 Arag¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 65.8 Arag¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 62.9 Arag¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 62.3 Arag¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 58.2 Arag¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 43.0 Arag¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 69.3 Arag¾n 11 % of companies that paid for advertising on the Internet Total Companies 26.5 Arag¾n 11 % of companies that paid for advertising on the Internet Industria 19.0 Arag¾n 11 % of companies that paid for advertising on the Internet Construction 33.7 Arag¾n 11 % of companies that paid for advertising on the Internet Servicios 29.1 Arag¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 91.6 Arag¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 91.7 Arag¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 93.2 Arag¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 91.2 Arag¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 84.0 Arag¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 84.6 Arag¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 87.1 Arag¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 82.9 Arag¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 84.1 Arag¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 84.1 Arag¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 76.0 Arag¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 86.0 Arag¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 76.6 Arag¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 76.6 Arag¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 73.0 Arag¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 77.4 Arag¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 79.3 Arag¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 78.3 Arag¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 79.6 Arag¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 79.9 Arag¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 60.6 Arag¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 57.0 Arag¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 64.2 Arag¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 61.9 Arag¾n 13 % of companies with an Internet connection and website/page(3) Total Companies 76.9 Arag¾n 13 % of companies with an Internet connection and website/page(3) Industria 76.8 Arag¾n 13 % of companies with an Internet connection and website/page(3) Construction 73.3 Arag¾n 13 % of companies with an Internet connection and website/page(3) Servicios 77.8 Arag¾n 14.1 Services available on the website Company introduction(4) Total Companies 87.0 Arag¾n 14.1 Services available on the website Company introduction(4) Industria 79.6 Arag¾n 14.1 Services available on the website Company introduction(4) Construction 87.1 Arag¾n 14.1 Services available on the website Company introduction(4) Servicios 91.1 Arag¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 18.8 Arag¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 16.5 Arag¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Arag¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 24.2 Arag¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 52.4 Arag¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 52.3 Arag¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 22.1 Arag¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 59.2 Arag¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 5.5 Arag¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 8.8 Arag¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 1.2 Arag¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 4.6 Arag¾n 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.0 Arag¾n 14.5 Services available on the website: Online tracking of orders (4) Industria 7.9 Arag¾n 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Arag¾n 14.5 Services available on the website: Online tracking of orders (4) Servicios 15.2 Arag¾n 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 9.4 Arag¾n 14.6 Services available on the website: Website customisation for regular users(4) Industria 7.6 Arag¾n 14.6 Services available on the website: Website customisation for regular users(4) Construction 2.8 Arag¾n 14.6 Services available on the website: Website customisation for regular users(4) Servicios 11.9 Arag¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 35.0 Arag¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 27.7 Arag¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 28.2 Arag¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 40.6 Arag¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 62.8 Arag¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 63.6 Arag¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 43.6 Arag¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 66.6 Arag¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 18.1 Arag¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 10.9 Arag¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 17.1 Arag¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 22.4 Arag¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 22.1 Arag¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 11.6 Arag¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 26.6 Arag¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 26.9 Arag¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 68.5 Arag¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 67.0 Arag¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 62.3 Arag¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 70.9 Arag¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 18.0 Arag¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 23.0 Arag¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 13.8 Arag¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 16.1 Arag¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.6 Arag¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Arag¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Arag¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 99.3 Arag¾n 17 Social Media: % of companies that used Social Media (3) Total Companies 36.3 Arag¾n 17 Social Media: % of companies that used Social Media (3) Industria 33.3 Arag¾n 17 Social Media: % of companies that used Social Media (3) Construction 28.3 Arag¾n 17 Social Media: % of companies that used Social Media (3) Servicios 39.8 Arag¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 95.4 Arag¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 87.2 Arag¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 99.2 Arag¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 98.6 Arag¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 39.9 Arag¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 26.7 Arag¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 16.1 Arag¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 50.1 Arag¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 45.1 Arag¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 41.0 Arag¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 39.4 Arag¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 48.0 Arag¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 8.5 Arag¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 15.1 Arag¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.8 Arag¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 6.6 Arag¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 76.6 Arag¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 67.6 Arag¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 72.9 Arag¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 81.5 Arag¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 47.6 Arag¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 33.6 Arag¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 14.5 Arag¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 59.8 Arag¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 29.6 Arag¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 16.3 Arag¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 1.6 Arag¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 40.6 Arag¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 29.6 Arag¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 24.8 Arag¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 10.2 Arag¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 35.1 Arag¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 17.8 Arag¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 17.3 Arag¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 3.9 Arag¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 20.5 Arag¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 24.3 Arag¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 17.9 Arag¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 7.3 Arag¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 30.2 Arag¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 40.6 Arag¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 18.5 Arag¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 35.2 Arag¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 52.0 Arag¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 51.0 Arag¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 74.3 Arag¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 37.8 Arag¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 42.2 Arag¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 1.9 Arag¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 2.3 Arag¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Arag¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 2.1 Arag¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 15.6 Arag¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 15.7 Arag¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 6.4 Arag¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 17.8 Arag¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 77.9 Arag¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 64.3 Arag¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 86.4 Arag¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 83.9 Arag¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 35.0 Arag¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 40.8 Arag¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 0.0 Arag¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 35.2 Arag¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 50.7 Arag¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 52.8 Arag¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 70.2 Arag¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 48.0 Arag¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 74.4 Arag¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 65.0 Arag¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 72.9 Arag¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 79.2 Arag¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 23.4 Arag¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 33.8 Arag¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 13.6 Arag¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 19.0 Arag¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 31.9 Arag¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 40.1 Arag¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 17.2 Arag¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 29.2 Arag¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 25.9 Arag¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 34.0 Arag¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 32.2 Arag¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 21.3 Arag¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 69.5 Arag¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 78.9 Arag¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 75.6 Arag¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 64.3 Arag¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 48.9 Arag¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 53.4 Arag¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 70.2 Arag¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 44.9 Arag¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 41.8 Arag¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 53.2 Arag¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 17.0 Arag¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 41.0 Arag¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 37.4 Arag¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 40.5 Arag¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 10.5 Arag¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 42.1 Arag¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 36.9 Arag¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 40.3 Arag¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 10.5 Arag¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 41.3 Arag¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 29.2 Arag¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 32.3 Arag¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 7.3 Arag¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 32.6 Arag¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 21.9 Arag¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 25.9 Arag¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 7.3 Arag¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 23.0 Arag¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 69.8 Arag¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 76.5 Arag¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 11.6 Arag¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 69.9 Arag¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 67.9 Arag¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 62.1 Arag¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 88.4 Arag¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 70.1 Arag¾n 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 38.0 Arag¾n 28 ICT safety: % of companies with a defined ICT safety policy Industria 42.2 Arag¾n 28 ICT safety: % of companies with a defined ICT safety policy Construction 34.4 Arag¾n 28 ICT safety: % of companies with a defined ICT safety policy Servicios 36.4 Arag¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 86.0 Arag¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 80.1 Arag¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 94.1 Arag¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 88.1 Arag¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 80.4 Arag¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 81.2 Arag¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 98.7 Arag¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 75.7 Arag¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 63.0 Arag¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 54.8 Arag¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 91.6 Arag¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 62.1 Arag¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 61.2 Arag¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 59.0 Arag¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 48.0 Arag¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 65.7 Arag¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 22.2 Arag¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 28.5 Arag¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 33.1 Arag¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 15.4 Arag¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 16.6 Arag¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 12.5 Arag¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 18.9 Arag¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 18.9 Arag¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 74.2 Arag¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 69.8 Arag¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 79.3 Arag¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 75.6 Arag¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 18.2 Arag¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 15.1 Arag¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 10.5 Arag¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 21.8 Arag¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 5.3 Arag¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 4.1 Arag¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Arag¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 7.2 Arag¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 51.0 Arag¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 50.0 Arag¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 43.8 Arag¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 53.4 Arag¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 97.8 Arag¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 100.0 Arag¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Arag¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 96.1 Arag¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 42.4 Arag¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 42.0 Arag¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 54.1 Arag¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 39.6 Arag¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 20.4 Arag¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 10.4 Arag¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 23.5 Arag¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 25.5 Arag¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.8 Arag¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.3 Arag¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Arag¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 3.2 Arag¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 65.0 Arag¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 63.0 Arag¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 59.0 Arag¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 67.6 Arag¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 31,040.0 Arag¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 7,066.7 Arag¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 735.9 Arag¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 23,237.4 Arag¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 19,615.4 Arag¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 10,176.4 Arag¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 534.4 Arag¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 8,904.6 Arag¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 24,443.7 Arag¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 9,919.9 Arag¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 1,058.0 Arag¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 13,465.8 Arag¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 9,160.9 Arag¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 4,615.0 Arag¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 594.5 Arag¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 3,951.3 Asturias, Principado de 1.1 % of companies that had computers Total Companies 97.9 Asturias, Principado de 1.1 % of companies that had computers Industria 95.0 Asturias, Principado de 1.1 % of companies that had computers Construction 100.0 Asturias, Principado de 1.1 % of companies that had computers Servicios 98.9 Asturias, Principado de 1.2 %of companies that had Local Area Network (LAN) Total Companies 78.5 Asturias, Principado de 1.2 %of companies that had Local Area Network (LAN) Industria 84.5 Asturias, Principado de 1.2 %of companies that had Local Area Network (LAN) Construction 78.3 Asturias, Principado de 1.2 %of companies that had Local Area Network (LAN) Servicios 75.6 Asturias, Principado de 1.3 % of companies that had a wireless Local Area Network Total Companies 55.6 Asturias, Principado de 1.3 % of companies that had a wireless Local Area Network Industria 60.8 Asturias, Principado de 1.3 % of companies that had a wireless Local Area Network Construction 51.4 Asturias, Principado de 1.3 % of companies that had a wireless Local Area Network Servicios 53.9 Asturias, Principado de 1.4 % of companies that had an Internet connection Total Companies 96.7 Asturias, Principado de 1.4 % of companies that had an Internet connection Industria 94.1 Asturias, Principado de 1.4 % of companies that had an Internet connection Construction 100.0 Asturias, Principado de 1.4 % of companies that had an Internet connection Servicios 97.2 Asturias, Principado de 1.5 % companies that had Mobile telephony Total Companies 96.0 Asturias, Principado de 1.5 % companies that had Mobile telephony Industria 97.1 Asturias, Principado de 1.5 % companies that had Mobile telephony Construction 100.0 Asturias, Principado de 1.5 % companies that had Mobile telephony Servicios 94.6 Asturias, Principado de 2.1 % Personnel that use computers for business purposes Total Companies 47.7 Asturias, Principado de 2.1 % Personnel that use computers for business purposes Industria 47.8 Asturias, Principado de 2.1 % Personnel that use computers for business purposes Construction 47.5 Asturias, Principado de 2.1 % Personnel that use computers for business purposes Servicios 47.6 Asturias, Principado de 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 40.7 Asturias, Principado de 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 37.8 Asturias, Principado de 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 47.2 Asturias, Principado de 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 41.7 Asturias, Principado de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 19.4 Asturias, Principado de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 18.2 Asturias, Principado de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 28.4 Asturias, Principado de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 18.6 Asturias, Principado de 3 % of companies that used some type of open source software Total Companies 80.2 Asturias, Principado de 3 % of companies that used some type of open source software Industria 71.9 Asturias, Principado de 3 % of companies that used some type of open source software Construction 75.2 Asturias, Principado de 3 % of companies that used some type of open source software Servicios 85.4 Asturias, Principado de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 35.4 Asturias, Principado de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 36.3 Asturias, Principado de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 31.4 Asturias, Principado de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 35.9 Asturias, Principado de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 73.3 Asturias, Principado de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 65.5 Asturias, Principado de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 66.3 Asturias, Principado de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 78.8 Asturias, Principado de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 58.4 Asturias, Principado de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 49.1 Asturias, Principado de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 58.4 Asturias, Principado de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 63.1 Asturias, Principado de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 24.4 Asturias, Principado de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 29.1 Asturias, Principado de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 25.4 Asturias, Principado de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 21.9 Asturias, Principado de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 16.6 Asturias, Principado de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 19.9 Asturias, Principado de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 8.2 Asturias, Principado de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 16.8 Asturias, Principado de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 30.3 Asturias, Principado de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 28.7 Asturias, Principado de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 19.0 Asturias, Principado de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 33.6 Asturias, Principado de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 9.9 Asturias, Principado de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 14.6 Asturias, Principado de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 23.5 Asturias, Principado de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 4.7 Asturias, Principado de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 10.4 Asturias, Principado de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 17.1 Asturias, Principado de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 11.0 Asturias, Principado de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.8 Asturias, Principado de 4.3 % of companies that do not use open source software due to market inertia Total Companies 9.2 Asturias, Principado de 4.3 % of companies that do not use open source software due to market inertia Industria 14.4 Asturias, Principado de 4.3 % of companies that do not use open source software due to market inertia Construction 22.7 Asturias, Principado de 4.3 % of companies that do not use open source software due to market inertia Servicios 3.6 Asturias, Principado de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 2.8 Asturias, Principado de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 2.5 Asturias, Principado de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 1.3 Asturias, Principado de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.3 Asturias, Principado de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 8.7 Asturias, Principado de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 15.1 Asturias, Principado de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 14.5 Asturias, Principado de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 4.3 Asturias, Principado de 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.1 Asturias, Principado de 4.6 % of companies that do not use open source software due to other reasons, Industria 0.7 Asturias, Principado de 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Asturias, Principado de 4.6 % of companies that do not use open source software due to other reasons, Servicios 1.5 Asturias, Principado de 5.1 ICT experts: % of companies that hired ICT experts Total Companies 23.8 Asturias, Principado de 5.1 ICT experts: % of companies that hired ICT experts Industria 24.0 Asturias, Principado de 5.1 ICT experts: % of companies that hired ICT experts Construction 13.9 Asturias, Principado de 5.1 ICT experts: % of companies that hired ICT experts Servicios 25.8 Asturias, Principado de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 22.3 Asturias, Principado de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 34.7 Asturias, Principado de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 9.0 Asturias, Principado de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 18.8 Asturias, Principado de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 41.6 Asturias, Principado de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 36.0 Asturias, Principado de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 42.4 Asturias, Principado de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 46.9 Asturias, Principado de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 84.3 Asturias, Principado de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 93.4 Asturias, Principado de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 81.0 Asturias, Principado de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 76.2 Asturias, Principado de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 9.6 Asturias, Principado de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 10.3 Asturias, Principado de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 3.2 Asturias, Principado de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 10.7 Asturias, Principado de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.3 Asturias, Principado de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.4 Asturias, Principado de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.4 Asturias, Principado de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.3 Asturias, Principado de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 22.7 Asturias, Principado de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 23.6 Asturias, Principado de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 21.0 Asturias, Principado de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 22.6 Asturias, Principado de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 64.8 Asturias, Principado de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 62.9 Asturias, Principado de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 63.8 Asturias, Principado de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 65.9 Asturias, Principado de 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 38.7 Asturias, Principado de 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 48.7 Asturias, Principado de 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 42.4 Asturias, Principado de 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 33.0 Asturias, Principado de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 46.9 Asturias, Principado de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 34.3 Asturias, Principado de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 42.4 Asturias, Principado de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 54.1 Asturias, Principado de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 15.2 Asturias, Principado de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.4 Asturias, Principado de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 19.3 Asturias, Principado de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 13.7 Asturias, Principado de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 47.5 Asturias, Principado de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 41.8 Asturias, Principado de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 36.1 Asturias, Principado de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 52.9 Asturias, Principado de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 16.6 Asturias, Principado de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 17.9 Asturias, Principado de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 18.9 Asturias, Principado de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 15.3 Asturias, Principado de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 47.9 Asturias, Principado de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 43.3 Asturias, Principado de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 24.1 Asturias, Principado de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 55.3 Asturias, Principado de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 8.3 Asturias, Principado de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 5.8 Asturias, Principado de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 9.6 Asturias, Principado de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 9.3 Asturias, Principado de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 53.7 Asturias, Principado de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 65.8 Asturias, Principado de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 27.6 Asturias, Principado de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 53.1 Asturias, Principado de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 11.0 Asturias, Principado de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 9.4 Asturias, Principado de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 10.4 Asturias, Principado de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 12.0 Asturias, Principado de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 49.6 Asturias, Principado de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 58.5 Asturias, Principado de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 23.7 Asturias, Principado de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 50.7 Asturias, Principado de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 24.2 Asturias, Principado de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 26.7 Asturias, Principado de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 32.6 Asturias, Principado de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 21.1 Asturias, Principado de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 60.6 Asturias, Principado de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 54.6 Asturias, Principado de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 44.1 Asturias, Principado de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 67.1 Asturias, Principado de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.2 Asturias, Principado de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Asturias, Principado de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Asturias, Principado de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 98.7 Asturias, Principado de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 96.0 Asturias, Principado de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 99.4 Asturias, Principado de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 100.0 Asturias, Principado de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 93.5 Asturias, Principado de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 75.6 Asturias, Principado de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 78.0 Asturias, Principado de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 77.8 Asturias, Principado de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 73.9 Asturias, Principado de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 39.6 Asturias, Principado de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 32.7 Asturias, Principado de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 36.5 Asturias, Principado de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 43.6 Asturias, Principado de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 2.7 Asturias, Principado de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 3.6 Asturias, Principado de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.4 Asturias, Principado de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 2.7 Asturias, Principado de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 81.0 Asturias, Principado de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 86.9 Asturias, Principado de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 82.4 Asturias, Principado de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 77.8 Asturias, Principado de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 58.6 Asturias, Principado de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 62.3 Asturias, Principado de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 43.8 Asturias, Principado de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 60.0 Asturias, Principado de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 72.6 Asturias, Principado de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 73.9 Asturias, Principado de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 74.8 Asturias, Principado de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 71.5 Asturias, Principado de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 25.6 Asturias, Principado de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 37.1 Asturias, Principado de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 26.9 Asturias, Principado de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 19.8 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.0 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.0 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 7.6 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.0 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 28.2 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 40.5 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 22.5 Asturias, Principado de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 23.4 Asturias, Principado de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 23.5 Asturias, Principado de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 25.4 Asturias, Principado de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 30.4 Asturias, Principado de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 21.1 Asturias, Principado de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 19.9 Asturias, Principado de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 17.0 Asturias, Principado de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 13.2 Asturias, Principado de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 22.7 Asturias, Principado de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 23.4 Asturias, Principado de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 16.5 Asturias, Principado de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 26.4 Asturias, Principado de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 26.2 Asturias, Principado de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 64.6 Asturias, Principado de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 73.8 Asturias, Principado de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 65.2 Asturias, Principado de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 59.8 Asturias, Principado de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 44.5 Asturias, Principado de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 53.1 Asturias, Principado de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 40.6 Asturias, Principado de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 40.9 Asturias, Principado de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 56.2 Asturias, Principado de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 62.3 Asturias, Principado de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 57.6 Asturias, Principado de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 52.8 Asturias, Principado de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 53.7 Asturias, Principado de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 53.3 Asturias, Principado de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 55.4 Asturias, Principado de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 53.6 Asturias, Principado de 11 % of companies that paid for advertising on the Internet Total Companies 24.3 Asturias, Principado de 11 % of companies that paid for advertising on the Internet Industria 25.4 Asturias, Principado de 11 % of companies that paid for advertising on the Internet Construction 21.1 Asturias, Principado de 11 % of companies that paid for advertising on the Internet Servicios 24.3 Asturias, Principado de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 94.4 Asturias, Principado de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 97.9 Asturias, Principado de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 99.6 Asturias, Principado de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 91.5 Asturias, Principado de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 84.5 Asturias, Principado de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 91.2 Asturias, Principado de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 92.0 Asturias, Principado de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 79.5 Asturias, Principado de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 86.6 Asturias, Principado de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 86.0 Asturias, Principado de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 99.2 Asturias, Principado de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 84.2 Asturias, Principado de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 79.0 Asturias, Principado de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 80.9 Asturias, Principado de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 91.6 Asturias, Principado de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 75.3 Asturias, Principado de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 84.5 Asturias, Principado de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 81.9 Asturias, Principado de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 91.2 Asturias, Principado de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 84.4 Asturias, Principado de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 70.1 Asturias, Principado de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 69.9 Asturias, Principado de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 90.8 Asturias, Principado de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 65.6 Asturias, Principado de 13 % of companies with an Internet connection and website/page(3) Total Companies 80.7 Asturias, Principado de 13 % of companies with an Internet connection and website/page(3) Industria 89.2 Asturias, Principado de 13 % of companies with an Internet connection and website/page(3) Construction 79.6 Asturias, Principado de 13 % of companies with an Internet connection and website/page(3) Servicios 76.7 Asturias, Principado de 14.1 Services available on the website Company introduction(4) Total Companies 92.9 Asturias, Principado de 14.1 Services available on the website Company introduction(4) Industria 96.8 Asturias, Principado de 14.1 Services available on the website Company introduction(4) Construction 79.9 Asturias, Principado de 14.1 Services available on the website Company introduction(4) Servicios 93.6 Asturias, Principado de 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 22.2 Asturias, Principado de 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 14.6 Asturias, Principado de 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Asturias, Principado de 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 31.6 Asturias, Principado de 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 53.8 Asturias, Principado de 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 65.8 Asturias, Principado de 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 5.5 Asturias, Principado de 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 58.0 Asturias, Principado de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 10.0 Asturias, Principado de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 9.1 Asturias, Principado de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Asturias, Principado de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 12.7 Asturias, Principado de 14.5 Services available on the website: Online tracking of orders (4) Total Companies 10.7 Asturias, Principado de 14.5 Services available on the website: Online tracking of orders (4) Industria 9.0 Asturias, Principado de 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Asturias, Principado de 14.5 Services available on the website: Online tracking of orders (4) Servicios 14.0 Asturias, Principado de 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 5.9 Asturias, Principado de 14.6 Services available on the website: Website customisation for regular users(4) Industria 7.0 Asturias, Principado de 14.6 Services available on the website: Website customisation for regular users(4) Construction 1.0 Asturias, Principado de 14.6 Services available on the website: Website customisation for regular users(4) Servicios 6.4 Asturias, Principado de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 34.5 Asturias, Principado de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 27.4 Asturias, Principado de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 8.7 Asturias, Principado de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 44.4 Asturias, Principado de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 72.2 Asturias, Principado de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 74.7 Asturias, Principado de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 57.7 Asturias, Principado de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 74.1 Asturias, Principado de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 27.2 Asturias, Principado de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 20.4 Asturias, Principado de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 31.9 Asturias, Principado de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 30.0 Asturias, Principado de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 25.3 Asturias, Principado de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 19.1 Asturias, Principado de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 9.8 Asturias, Principado de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 32.3 Asturias, Principado de 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 69.4 Asturias, Principado de 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 66.1 Asturias, Principado de 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 74.7 Asturias, Principado de 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 69.9 Asturias, Principado de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 18.6 Asturias, Principado de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 23.2 Asturias, Principado de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 16.0 Asturias, Principado de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 17.0 Asturias, Principado de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 100.0 Asturias, Principado de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Asturias, Principado de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Asturias, Principado de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 100.0 Asturias, Principado de 17 Social Media: % of companies that used Social Media (3) Total Companies 36.3 Asturias, Principado de 17 Social Media: % of companies that used Social Media (3) Industria 29.5 Asturias, Principado de 17 Social Media: % of companies that used Social Media (3) Construction 24.3 Asturias, Principado de 17 Social Media: % of companies that used Social Media (3) Servicios 42.2 Asturias, Principado de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 94.6 Asturias, Principado de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 90.8 Asturias, Principado de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 98.4 Asturias, Principado de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 95.4 Asturias, Principado de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 34.6 Asturias, Principado de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 34.1 Asturias, Principado de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 3.3 Asturias, Principado de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 38.7 Asturias, Principado de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 28.5 Asturias, Principado de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 37.0 Asturias, Principado de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 8.7 Asturias, Principado de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 28.1 Asturias, Principado de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 7.7 Asturias, Principado de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 4.2 Asturias, Principado de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 1.6 Asturias, Principado de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 9.7 Asturias, Principado de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 65.1 Asturias, Principado de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 67.9 Asturias, Principado de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 8.7 Asturias, Principado de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 71.2 Asturias, Principado de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 51.1 Asturias, Principado de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 53.0 Asturias, Principado de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 8.7 Asturias, Principado de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 55.8 Asturias, Principado de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 27.5 Asturias, Principado de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 38.5 Asturias, Principado de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 7.1 Asturias, Principado de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 26.4 Asturias, Principado de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 28.2 Asturias, Principado de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 47.0 Asturias, Principado de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 7.1 Asturias, Principado de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 24.5 Asturias, Principado de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 18.3 Asturias, Principado de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 27.6 Asturias, Principado de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 12.0 Asturias, Principado de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 15.9 Asturias, Principado de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 16.2 Asturias, Principado de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 19.6 Asturias, Principado de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 12.0 Asturias, Principado de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 15.6 Asturias, Principado de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 34.1 Asturias, Principado de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 46.1 Asturias, Principado de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 7.1 Asturias, Principado de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 33.4 Asturias, Principado de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 52.7 Asturias, Principado de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 31.3 Asturias, Principado de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 73.1 Asturias, Principado de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 57.5 Asturias, Principado de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 5.2 Asturias, Principado de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 7.8 Asturias, Principado de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 19.8 Asturias, Principado de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 2.4 Asturias, Principado de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 11.5 Asturias, Principado de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 13.9 Asturias, Principado de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 11.7 Asturias, Principado de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 10.3 Asturias, Principado de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 64.5 Asturias, Principado de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 71.8 Asturias, Principado de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 52.3 Asturias, Principado de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 62.6 Asturias, Principado de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 31.0 Asturias, Principado de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 44.3 Asturias, Principado de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 11.3 Asturias, Principado de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 27.1 Asturias, Principado de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 43.7 Asturias, Principado de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 38.0 Asturias, Principado de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 3.4 Asturias, Principado de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 57.5 Asturias, Principado de 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 56.4 Asturias, Principado de 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 70.3 Asturias, Principado de 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 14.6 Asturias, Principado de 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 57.7 Asturias, Principado de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 25.7 Asturias, Principado de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 22.8 Asturias, Principado de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 44.4 Asturias, Principado de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 23.0 Asturias, Principado de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 14.5 Asturias, Principado de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 28.4 Asturias, Principado de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 0.0 Asturias, Principado de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 9.0 Asturias, Principado de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 23.4 Asturias, Principado de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 18.2 Asturias, Principado de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 0.0 Asturias, Principado de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 32.6 Asturias, Principado de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 73.6 Asturias, Principado de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 72.9 Asturias, Principado de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 100.0 Asturias, Principado de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 67.5 Asturias, Principado de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 43.6 Asturias, Principado de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 52.8 Asturias, Principado de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 0.0 Asturias, Principado de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 48.4 Asturias, Principado de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 31.6 Asturias, Principado de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 44.0 Asturias, Principado de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 28.8 Asturias, Principado de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 26.0 Asturias, Principado de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 29.7 Asturias, Principado de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 33.5 Asturias, Principado de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 14.2 Asturias, Principado de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 31.1 Asturias, Principado de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 28.6 Asturias, Principado de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 32.2 Asturias, Principado de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 14.2 Asturias, Principado de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 29.9 Asturias, Principado de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 21.5 Asturias, Principado de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 24.6 Asturias, Principado de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 13.8 Asturias, Principado de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 21.6 Asturias, Principado de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 15.2 Asturias, Principado de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 15.0 Asturias, Principado de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 1.2 Asturias, Principado de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 18.3 Asturias, Principado de 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 73.4 Asturias, Principado de 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 55.6 Asturias, Principado de 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 100.0 Asturias, Principado de 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 80.4 Asturias, Principado de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 69.2 Asturias, Principado de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 74.2 Asturias, Principado de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 33.3 Asturias, Principado de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 67.6 Asturias, Principado de 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 28.8 Asturias, Principado de 28 ICT safety: % of companies with a defined ICT safety policy Industria 26.7 Asturias, Principado de 28 ICT safety: % of companies with a defined ICT safety policy Construction 15.4 Asturias, Principado de 28 ICT safety: % of companies with a defined ICT safety policy Servicios 32.6 Asturias, Principado de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 91.8 Asturias, Principado de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 96.1 Asturias, Principado de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 97.4 Asturias, Principado de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 89.5 Asturias, Principado de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 85.6 Asturias, Principado de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 91.0 Asturias, Principado de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 88.9 Asturias, Principado de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 83.1 Asturias, Principado de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 76.3 Asturias, Principado de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 85.7 Asturias, Principado de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 70.7 Asturias, Principado de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 73.0 Asturias, Principado de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 70.0 Asturias, Principado de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 70.1 Asturias, Principado de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 76.7 Asturias, Principado de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 69.2 Asturias, Principado de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 13.1 Asturias, Principado de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 22.0 Asturias, Principado de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 23.3 Asturias, Principado de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 8.4 Asturias, Principado de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 16.9 Asturias, Principado de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 7.9 Asturias, Principado de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 0.0 Asturias, Principado de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 22.4 Asturias, Principado de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 65.8 Asturias, Principado de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 67.9 Asturias, Principado de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 57.3 Asturias, Principado de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 66.6 Asturias, Principado de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 13.5 Asturias, Principado de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 16.9 Asturias, Principado de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 3.0 Asturias, Principado de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 13.6 Asturias, Principado de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.1 Asturias, Principado de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 3.1 Asturias, Principado de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 2.3 Asturias, Principado de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 3.2 Asturias, Principado de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 57.4 Asturias, Principado de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 57.4 Asturias, Principado de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 71.6 Asturias, Principado de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 54.8 Asturias, Principado de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 96.2 Asturias, Principado de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 98.0 Asturias, Principado de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 98.6 Asturias, Principado de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 94.9 Asturias, Principado de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 39.0 Asturias, Principado de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 39.7 Asturias, Principado de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 26.1 Asturias, Principado de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 40.9 Asturias, Principado de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 14.0 Asturias, Principado de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 12.8 Asturias, Principado de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 15.6 Asturias, Principado de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 14.3 Asturias, Principado de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 0.3 Asturias, Principado de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.0 Asturias, Principado de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Asturias, Principado de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 0.5 Asturias, Principado de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 57.2 Asturias, Principado de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 55.1 Asturias, Principado de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 61.1 Asturias, Principado de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 57.4 Asturias, Principado de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 24,323.8 Asturias, Principado de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 14,712.2 Asturias, Principado de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 929.0 Asturias, Principado de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 8,682.6 Asturias, Principado de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 21,751.1 Asturias, Principado de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 6,732.8 Asturias, Principado de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 2,250.9 Asturias, Principado de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 12,767.5 Asturias, Principado de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 34,729.7 Asturias, Principado de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 11,707.9 Asturias, Principado de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 1,456.4 Asturias, Principado de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 21,565.4 Asturias, Principado de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 7,033.9 Asturias, Principado de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 5,236.3 Asturias, Principado de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 444.0 Asturias, Principado de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 1,353.6 Balears, Illes 1.1 % of companies that had computers Total Companies 98.8 Balears, Illes 1.1 % of companies that had computers Industria 91.5 Balears, Illes 1.1 % of companies that had computers Construction 100.0 Balears, Illes 1.1 % of companies that had computers Servicios 100.0 Balears, Illes 1.2 %of companies that had Local Area Network (LAN) Total Companies 84.4 Balears, Illes 1.2 %of companies that had Local Area Network (LAN) Industria 56.0 Balears, Illes 1.2 %of companies that had Local Area Network (LAN) Construction 71.4 Balears, Illes 1.2 %of companies that had Local Area Network (LAN) Servicios 93.5 Balears, Illes 1.3 % of companies that had a wireless Local Area Network Total Companies 59.0 Balears, Illes 1.3 % of companies that had a wireless Local Area Network Industria 28.1 Balears, Illes 1.3 % of companies that had a wireless Local Area Network Construction 39.7 Balears, Illes 1.3 % of companies that had a wireless Local Area Network Servicios 70.2 Balears, Illes 1.4 % of companies that had an Internet connection Total Companies 98.8 Balears, Illes 1.4 % of companies that had an Internet connection Industria 91.5 Balears, Illes 1.4 % of companies that had an Internet connection Construction 100.0 Balears, Illes 1.4 % of companies that had an Internet connection Servicios 100.0 Balears, Illes 1.5 % companies that had Mobile telephony Total Companies 94.1 Balears, Illes 1.5 % companies that had Mobile telephony Industria 81.0 Balears, Illes 1.5 % companies that had Mobile telephony Construction 100.0 Balears, Illes 1.5 % companies that had Mobile telephony Servicios 95.4 Balears, Illes 2.1 % Personnel that use computers for business purposes Total Companies 52.1 Balears, Illes 2.1 % Personnel that use computers for business purposes Industria 37.0 Balears, Illes 2.1 % Personnel that use computers for business purposes Construction 28.7 Balears, Illes 2.1 % Personnel that use computers for business purposes Servicios 56.0 Balears, Illes 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 46.0 Balears, Illes 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 32.7 Balears, Illes 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 28.1 Balears, Illes 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 49.2 Balears, Illes 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 14.3 Balears, Illes 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 9.0 Balears, Illes 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 17.5 Balears, Illes 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 14.6 Balears, Illes 3 % of companies that used some type of open source software Total Companies 88.6 Balears, Illes 3 % of companies that used some type of open source software Industria 89.9 Balears, Illes 3 % of companies that used some type of open source software Construction 87.6 Balears, Illes 3 % of companies that used some type of open source software Servicios 88.6 Balears, Illes 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 33.3 Balears, Illes 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 31.7 Balears, Illes 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 19.2 Balears, Illes 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 37.2 Balears, Illes 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 83.6 Balears, Illes 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 77.4 Balears, Illes 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 83.9 Balears, Illes 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 84.8 Balears, Illes 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 62.0 Balears, Illes 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 73.9 Balears, Illes 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 68.8 Balears, Illes 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 57.9 Balears, Illes 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 22.6 Balears, Illes 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 10.5 Balears, Illes 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 8.5 Balears, Illes 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 28.6 Balears, Illes 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 17.1 Balears, Illes 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 7.9 Balears, Illes 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 6.8 Balears, Illes 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 21.5 Balears, Illes 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 30.9 Balears, Illes 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 33.1 Balears, Illes 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 39.4 Balears, Illes 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 28.3 Balears, Illes 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 5.4 Balears, Illes 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 1.1 Balears, Illes 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 8.9 Balears, Illes 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 5.5 Balears, Illes 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.7 Balears, Illes 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 1.1 Balears, Illes 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 10.5 Balears, Illes 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 5.4 Balears, Illes 4.3 % of companies that do not use open source software due to market inertia Total Companies 5.4 Balears, Illes 4.3 % of companies that do not use open source software due to market inertia Industria 1.1 Balears, Illes 4.3 % of companies that do not use open source software due to market inertia Construction 10.5 Balears, Illes 4.3 % of companies that do not use open source software due to market inertia Servicios 5.1 Balears, Illes 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.0 Balears, Illes 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 0.0 Balears, Illes 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 8.7 Balears, Illes 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.6 Balears, Illes 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 4.3 Balears, Illes 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 1.1 Balears, Illes 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 8.7 Balears, Illes 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 3.9 Balears, Illes 4.6 % of companies that do not use open source software due to other reasons, Total Companies 2.4 Balears, Illes 4.6 % of companies that do not use open source software due to other reasons, Industria 8.8 Balears, Illes 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Balears, Illes 4.6 % of companies that do not use open source software due to other reasons, Servicios 1.6 Balears, Illes 5.1 ICT experts: % of companies that hired ICT experts Total Companies 23.5 Balears, Illes 5.1 ICT experts: % of companies that hired ICT experts Industria 14.6 Balears, Illes 5.1 ICT experts: % of companies that hired ICT experts Construction 9.3 Balears, Illes 5.1 ICT experts: % of companies that hired ICT experts Servicios 28.9 Balears, Illes 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 17.8 Balears, Illes 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 13.0 Balears, Illes 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 6.6 Balears, Illes 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 21.5 Balears, Illes 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 41.4 Balears, Illes 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 23.7 Balears, Illes 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 59.5 Balears, Illes 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 42.3 Balears, Illes 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 84.6 Balears, Illes 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 89.8 Balears, Illes 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 100.0 Balears, Illes 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 82.8 Balears, Illes 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 12.3 Balears, Illes 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 7.3 Balears, Illes 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 6.4 Balears, Illes 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 14.7 Balears, Illes 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 2.4 Balears, Illes 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.4 Balears, Illes 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Balears, Illes 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 3.4 Balears, Illes 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 29.5 Balears, Illes 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 16.2 Balears, Illes 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 33.7 Balears, Illes 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 31.2 Balears, Illes 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 61.3 Balears, Illes 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 71.4 Balears, Illes 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 55.0 Balears, Illes 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 60.7 Balears, Illes 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 44.0 Balears, Illes 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 39.2 Balears, Illes 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 39.5 Balears, Illes 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 46.1 Balears, Illes 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 41.3 Balears, Illes 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 32.9 Balears, Illes 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 49.5 Balears, Illes 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 41.0 Balears, Illes 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 15.4 Balears, Illes 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 7.9 Balears, Illes 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 18.6 Balears, Illes 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 16.3 Balears, Illes 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 47.0 Balears, Illes 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 43.3 Balears, Illes 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 34.3 Balears, Illes 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 50.9 Balears, Illes 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 18.5 Balears, Illes 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 12.4 Balears, Illes 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 25.0 Balears, Illes 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 18.2 Balears, Illes 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 49.0 Balears, Illes 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 35.8 Balears, Illes 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 42.0 Balears, Illes 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 53.4 Balears, Illes 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 13.4 Balears, Illes 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 13.8 Balears, Illes 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 6.4 Balears, Illes 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 15.0 Balears, Illes 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 49.4 Balears, Illes 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 28.7 Balears, Illes 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 35.8 Balears, Illes 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 57.1 Balears, Illes 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 14.4 Balears, Illes 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 10.9 Balears, Illes 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 6.8 Balears, Illes 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 16.9 Balears, Illes 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 48.0 Balears, Illes 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 30.1 Balears, Illes 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 35.8 Balears, Illes 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 54.8 Balears, Illes 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 27.0 Balears, Illes 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 14.5 Balears, Illes 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 35.6 Balears, Illes 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 27.5 Balears, Illes 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 58.7 Balears, Illes 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 73.8 Balears, Illes 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 46.3 Balears, Illes 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 58.6 Balears, Illes 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.3 Balears, Illes 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Balears, Illes 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Balears, Illes 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.1 Balears, Illes 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 95.3 Balears, Illes 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 98.9 Balears, Illes 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 90.3 Balears, Illes 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 95.8 Balears, Illes 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 89.1 Balears, Illes 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 95.3 Balears, Illes 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 88.7 Balears, Illes 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 88.1 Balears, Illes 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 20.4 Balears, Illes 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 9.0 Balears, Illes 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 13.4 Balears, Illes 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 24.4 Balears, Illes 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 7.1 Balears, Illes 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 6.4 Balears, Illes 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 1.9 Balears, Illes 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 8.5 Balears, Illes 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 72.9 Balears, Illes 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 78.9 Balears, Illes 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 80.3 Balears, Illes 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 70.0 Balears, Illes 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 48.7 Balears, Illes 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 36.5 Balears, Illes 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 43.3 Balears, Illes 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 52.4 Balears, Illes 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 65.3 Balears, Illes 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 65.7 Balears, Illes 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 67.7 Balears, Illes 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 64.6 Balears, Illes 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 20.3 Balears, Illes 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 18.2 Balears, Illes 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 13.4 Balears, Illes 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 22.4 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.6 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 2.5 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.9 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 44.1 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 58.3 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 60.0 Balears, Illes 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 37.5 Balears, Illes 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 28.1 Balears, Illes 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 32.6 Balears, Illes 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 23.3 Balears, Illes 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 28.4 Balears, Illes 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 13.8 Balears, Illes 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 1.2 Balears, Illes 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 2.5 Balears, Illes 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 19.1 Balears, Illes 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 7.6 Balears, Illes 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 4.2 Balears, Illes 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 4.5 Balears, Illes 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 9.0 Balears, Illes 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 56.0 Balears, Illes 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 41.2 Balears, Illes 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 60.6 Balears, Illes 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 57.9 Balears, Illes 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 32.8 Balears, Illes 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 28.1 Balears, Illes 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 20.9 Balears, Illes 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 36.7 Balears, Illes 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 47.7 Balears, Illes 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 28.9 Balears, Illes 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 56.1 Balears, Illes 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 49.6 Balears, Illes 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 60.7 Balears, Illes 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 46.9 Balears, Illes 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 56.1 Balears, Illes 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 64.7 Balears, Illes 11 % of companies that paid for advertising on the Internet Total Companies 31.3 Balears, Illes 11 % of companies that paid for advertising on the Internet Industria 15.8 Balears, Illes 11 % of companies that paid for advertising on the Internet Construction 32.1 Balears, Illes 11 % of companies that paid for advertising on the Internet Servicios 34.3 Balears, Illes 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 90.8 Balears, Illes 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 78.3 Balears, Illes 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 98.1 Balears, Illes 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 91.4 Balears, Illes 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 78.3 Balears, Illes 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 61.8 Balears, Illes 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 82.2 Balears, Illes 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 80.5 Balears, Illes 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 78.4 Balears, Illes 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 55.1 Balears, Illes 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 87.4 Balears, Illes 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 80.7 Balears, Illes 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 64.7 Balears, Illes 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 46.1 Balears, Illes 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 51.5 Balears, Illes 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 71.5 Balears, Illes 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 71.9 Balears, Illes 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 60.3 Balears, Illes 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 68.5 Balears, Illes 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 74.9 Balears, Illes 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 52.5 Balears, Illes 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 50.1 Balears, Illes 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 60.7 Balears, Illes 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 50.9 Balears, Illes 13 % of companies with an Internet connection and website/page(3) Total Companies 75.2 Balears, Illes 13 % of companies with an Internet connection and website/page(3) Industria 64.0 Balears, Illes 13 % of companies with an Internet connection and website/page(3) Construction 56.7 Balears, Illes 13 % of companies with an Internet connection and website/page(3) Servicios 81.9 Balears, Illes 14.1 Services available on the website Company introduction(4) Total Companies 79.0 Balears, Illes 14.1 Services available on the website Company introduction(4) Industria 58.8 Balears, Illes 14.1 Services available on the website Company introduction(4) Construction 60.1 Balears, Illes 14.1 Services available on the website Company introduction(4) Servicios 85.3 Balears, Illes 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 34.9 Balears, Illes 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 8.9 Balears, Illes 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Balears, Illes 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 44.8 Balears, Illes 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 56.3 Balears, Illes 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 38.3 Balears, Illes 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 20.4 Balears, Illes 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 65.1 Balears, Illes 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 16.0 Balears, Illes 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 4.8 Balears, Illes 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 1.4 Balears, Illes 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 20.1 Balears, Illes 14.5 Services available on the website: Online tracking of orders (4) Total Companies 13.2 Balears, Illes 14.5 Services available on the website: Online tracking of orders (4) Industria 4.8 Balears, Illes 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Balears, Illes 14.5 Services available on the website: Online tracking of orders (4) Servicios 16.7 Balears, Illes 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 9.4 Balears, Illes 14.6 Services available on the website: Website customisation for regular users(4) Industria 11.7 Balears, Illes 14.6 Services available on the website: Website customisation for regular users(4) Construction 3.3 Balears, Illes 14.6 Services available on the website: Website customisation for regular users(4) Servicios 10.1 Balears, Illes 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 44.9 Balears, Illes 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 34.6 Balears, Illes 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 33.6 Balears, Illes 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 48.4 Balears, Illes 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 66.9 Balears, Illes 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 50.7 Balears, Illes 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 41.2 Balears, Illes 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 73.7 Balears, Illes 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 18.2 Balears, Illes 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 16.2 Balears, Illes 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 9.1 Balears, Illes 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 20.1 Balears, Illes 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 24.1 Balears, Illes 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 17.1 Balears, Illes 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 13.1 Balears, Illes 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 27.1 Balears, Illes 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 58.7 Balears, Illes 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 45.1 Balears, Illes 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 67.8 Balears, Illes 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 59.0 Balears, Illes 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 15.3 Balears, Illes 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 20.4 Balears, Illes 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 3.0 Balears, Illes 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 18.0 Balears, Illes 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.3 Balears, Illes 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Balears, Illes 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Balears, Illes 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 98.9 Balears, Illes 17 Social Media: % of companies that used Social Media (3) Total Companies 46.8 Balears, Illes 17 Social Media: % of companies that used Social Media (3) Industria 37.5 Balears, Illes 17 Social Media: % of companies that used Social Media (3) Construction 35.1 Balears, Illes 17 Social Media: % of companies that used Social Media (3) Servicios 51.4 Balears, Illes 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 93.9 Balears, Illes 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 95.4 Balears, Illes 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 59.9 Balears, Illes 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 99.4 Balears, Illes 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 27.5 Balears, Illes 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 21.2 Balears, Illes 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 5.3 Balears, Illes 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 32.1 Balears, Illes 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 37.1 Balears, Illes 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 25.8 Balears, Illes 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 46.6 Balears, Illes 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 37.2 Balears, Illes 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 4.3 Balears, Illes 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 1.4 Balears, Illes 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Balears, Illes 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 5.5 Balears, Illes 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 76.2 Balears, Illes 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 61.8 Balears, Illes 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 53.0 Balears, Illes 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 82.1 Balears, Illes 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 65.3 Balears, Illes 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 45.9 Balears, Illes 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 23.6 Balears, Illes 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 75.1 Balears, Illes 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 30.0 Balears, Illes 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 29.9 Balears, Illes 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 25.3 Balears, Illes 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 30.8 Balears, Illes 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 24.4 Balears, Illes 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 24.3 Balears, Illes 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 26.5 Balears, Illes 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 24.0 Balears, Illes 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 23.0 Balears, Illes 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 3.4 Balears, Illes 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 0.0 Balears, Illes 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 29.6 Balears, Illes 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 22.7 Balears, Illes 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 19.0 Balears, Illes 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 20.0 Balears, Illes 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 23.7 Balears, Illes 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 41.5 Balears, Illes 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 46.4 Balears, Illes 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 1.2 Balears, Illes 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 47.6 Balears, Illes 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 50.1 Balears, Illes 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 46.9 Balears, Illes 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 74.2 Balears, Illes 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 46.5 Balears, Illes 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 2.0 Balears, Illes 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 0.0 Balears, Illes 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 4.6 Balears, Illes 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 1.8 Balears, Illes 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 13.7 Balears, Illes 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 7.2 Balears, Illes 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 14.1 Balears, Illes 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 14.9 Balears, Illes 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 60.0 Balears, Illes 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 51.2 Balears, Illes 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 48.4 Balears, Illes 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 63.5 Balears, Illes 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 31.6 Balears, Illes 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 0.0 Balears, Illes 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 82.4 Balears, Illes 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 22.8 Balears, Illes 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 54.3 Balears, Illes 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 43.9 Balears, Illes 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 63.4 Balears, Illes 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 53.2 Balears, Illes 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 51.7 Balears, Illes 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 72.6 Balears, Illes 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 36.6 Balears, Illes 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 53.2 Balears, Illes 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 19.9 Balears, Illes 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 0.0 Balears, Illes 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 66.3 Balears, Illes 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 10.9 Balears, Illes 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 18.0 Balears, Illes 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 0.0 Balears, Illes 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 19.0 Balears, Illes 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 19.4 Balears, Illes 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 25.6 Balears, Illes 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 0.0 Balears, Illes 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 0.0 Balears, Illes 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 33.9 Balears, Illes 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 71.0 Balears, Illes 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 100.0 Balears, Illes 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 100.0 Balears, Illes 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 61.5 Balears, Illes 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 36.8 Balears, Illes 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 0.0 Balears, Illes 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 2.9 Balears, Illes 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 48.1 Balears, Illes 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 24.3 Balears, Illes 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 15.4 Balears, Illes 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 7.4 Balears, Illes 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 30.3 Balears, Illes 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 29.9 Balears, Illes 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 18.0 Balears, Illes 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 19.0 Balears, Illes 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 35.0 Balears, Illes 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 29.6 Balears, Illes 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 18.0 Balears, Illes 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 19.0 Balears, Illes 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 34.6 Balears, Illes 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 23.7 Balears, Illes 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 9.6 Balears, Illes 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 12.0 Balears, Illes 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 29.5 Balears, Illes 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 14.8 Balears, Illes 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 10.6 Balears, Illes 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 5.4 Balears, Illes 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 17.9 Balears, Illes 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 61.4 Balears, Illes 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 21.7 Balears, Illes 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 96.2 Balears, Illes 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 63.8 Balears, Illes 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 69.4 Balears, Illes 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 82.9 Balears, Illes 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 38.4 Balears, Illes 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 70.0 Balears, Illes 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 35.9 Balears, Illes 28 ICT safety: % of companies with a defined ICT safety policy Industria 31.0 Balears, Illes 28 ICT safety: % of companies with a defined ICT safety policy Construction 28.1 Balears, Illes 28 ICT safety: % of companies with a defined ICT safety policy Servicios 38.9 Balears, Illes 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 82.7 Balears, Illes 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 60.2 Balears, Illes 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 71.4 Balears, Illes 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 88.5 Balears, Illes 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 73.6 Balears, Illes 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 59.4 Balears, Illes 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 36.8 Balears, Illes 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 82.5 Balears, Illes 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 54.5 Balears, Illes 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 49.2 Balears, Illes 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 37.4 Balears, Illes 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 58.5 Balears, Illes 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 73.0 Balears, Illes 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 70.1 Balears, Illes 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 77.4 Balears, Illes 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 72.7 Balears, Illes 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 13.3 Balears, Illes 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 12.8 Balears, Illes 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 10.9 Balears, Illes 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 13.8 Balears, Illes 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 13.8 Balears, Illes 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 17.1 Balears, Illes 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 11.7 Balears, Illes 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 13.6 Balears, Illes 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 73.6 Balears, Illes 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 67.1 Balears, Illes 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 71.9 Balears, Illes 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 75.4 Balears, Illes 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 20.2 Balears, Illes 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 6.4 Balears, Illes 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 12.4 Balears, Illes 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 24.5 Balears, Illes 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 9.6 Balears, Illes 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 1.3 Balears, Illes 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Balears, Illes 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 13.3 Balears, Illes 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 77.9 Balears, Illes 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 81.6 Balears, Illes 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 90.8 Balears, Illes 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 74.2 Balears, Illes 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 88.5 Balears, Illes 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 98.4 Balears, Illes 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 76.3 Balears, Illes 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 89.5 Balears, Illes 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 17.7 Balears, Illes 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 13.0 Balears, Illes 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 9.2 Balears, Illes 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 20.5 Balears, Illes 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 11.2 Balears, Illes 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 8.3 Balears, Illes 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 12.4 Balears, Illes 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 11.6 Balears, Illes 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.6 Balears, Illes 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.8 Balears, Illes 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Balears, Illes 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.9 Balears, Illes 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 77.5 Balears, Illes 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 72.9 Balears, Illes 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 81.6 Balears, Illes 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 77.4 Balears, Illes 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 23,489.3 Balears, Illes 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 2,343.1 Balears, Illes 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 753.0 Balears, Illes 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 20,393.2 Balears, Illes 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 39,586.1 Balears, Illes 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 1,567.5 Balears, Illes 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 865.0 Balears, Illes 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 37,153.6 Balears, Illes 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 53,020.2 Balears, Illes 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 1,957.1 Balears, Illes 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 516.8 Balears, Illes 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 50,546.3 Balears, Illes 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 9,877.1 Balears, Illes 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 956.0 Balears, Illes 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 9.4 Balears, Illes 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 8,911.7 Canarias 1.1 % of companies that had computers Total Companies 98.7 Canarias 1.1 % of companies that had computers Industria 100.0 Canarias 1.1 % of companies that had computers Construction 100.0 Canarias 1.1 % of companies that had computers Servicios 98.4 Canarias 1.2 %of companies that had Local Area Network (LAN) Total Companies 84.0 Canarias 1.2 %of companies that had Local Area Network (LAN) Industria 93.1 Canarias 1.2 %of companies that had Local Area Network (LAN) Construction 75.8 Canarias 1.2 %of companies that had Local Area Network (LAN) Servicios 83.9 Canarias 1.3 % of companies that had a wireless Local Area Network Total Companies 59.0 Canarias 1.3 % of companies that had a wireless Local Area Network Industria 64.5 Canarias 1.3 % of companies that had a wireless Local Area Network Construction 55.5 Canarias 1.3 % of companies that had a wireless Local Area Network Servicios 58.7 Canarias 1.4 % of companies that had an Internet connection Total Companies 98.0 Canarias 1.4 % of companies that had an Internet connection Industria 100.0 Canarias 1.4 % of companies that had an Internet connection Construction 97.9 Canarias 1.4 % of companies that had an Internet connection Servicios 97.7 Canarias 1.5 % companies that had Mobile telephony Total Companies 94.2 Canarias 1.5 % companies that had Mobile telephony Industria 96.1 Canarias 1.5 % companies that had Mobile telephony Construction 94.0 Canarias 1.5 % companies that had Mobile telephony Servicios 94.0 Canarias 2.1 % Personnel that use computers for business purposes Total Companies 45.3 Canarias 2.1 % Personnel that use computers for business purposes Industria 45.5 Canarias 2.1 % Personnel that use computers for business purposes Construction 30.7 Canarias 2.1 % Personnel that use computers for business purposes Servicios 46.4 Canarias 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 37.9 Canarias 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 41.6 Canarias 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 28.0 Canarias 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 38.2 Canarias 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 12.4 Canarias 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 14.8 Canarias 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 19.4 Canarias 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 11.6 Canarias 3 % of companies that used some type of open source software Total Companies 85.7 Canarias 3 % of companies that used some type of open source software Industria 88.8 Canarias 3 % of companies that used some type of open source software Construction 90.8 Canarias 3 % of companies that used some type of open source software Servicios 84.6 Canarias 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 42.0 Canarias 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 55.0 Canarias 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 32.4 Canarias 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 41.5 Canarias 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 81.2 Canarias 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 86.5 Canarias 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 88.7 Canarias 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 79.5 Canarias 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 64.5 Canarias 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 74.8 Canarias 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 57.5 Canarias 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 64.1 Canarias 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 28.1 Canarias 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 28.5 Canarias 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 9.1 Canarias 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 30.5 Canarias 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 16.7 Canarias 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 11.2 Canarias 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 5.5 Canarias 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 18.8 Canarias 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 35.9 Canarias 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 34.8 Canarias 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 19.2 Canarias 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 38.2 Canarias 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 8.2 Canarias 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 4.4 Canarias 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 7.6 Canarias 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 8.7 Canarias 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 8.4 Canarias 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 6.2 Canarias 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 1.6 Canarias 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 9.5 Canarias 4.3 % of companies that do not use open source software due to market inertia Total Companies 7.7 Canarias 4.3 % of companies that do not use open source software due to market inertia Industria 3.4 Canarias 4.3 % of companies that do not use open source software due to market inertia Construction 0.0 Canarias 4.3 % of companies that do not use open source software due to market inertia Servicios 9.2 Canarias 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 5.3 Canarias 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 4.7 Canarias 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 0.0 Canarias 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 6.0 Canarias 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 6.0 Canarias 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 3.4 Canarias 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 1.4 Canarias 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 7.0 Canarias 4.6 % of companies that do not use open source software due to other reasons, Total Companies 4.0 Canarias 4.6 % of companies that do not use open source software due to other reasons, Industria 6.6 Canarias 4.6 % of companies that do not use open source software due to other reasons, Construction 6.0 Canarias 4.6 % of companies that do not use open source software due to other reasons, Servicios 3.4 Canarias 5.1 ICT experts: % of companies that hired ICT experts Total Companies 25.0 Canarias 5.1 ICT experts: % of companies that hired ICT experts Industria 29.7 Canarias 5.1 ICT experts: % of companies that hired ICT experts Construction 12.5 Canarias 5.1 ICT experts: % of companies that hired ICT experts Servicios 26.0 Canarias 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 20.6 Canarias 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 28.8 Canarias 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 24.6 Canarias 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 19.1 Canarias 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 50.8 Canarias 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 61.8 Canarias 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 28.1 Canarias 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 52.4 Canarias 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 82.0 Canarias 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 87.0 Canarias 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 100.0 Canarias 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 78.0 Canarias 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 8.4 Canarias 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 8.1 Canarias 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 5.1 Canarias 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 8.9 Canarias 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.3 Canarias 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.0 Canarias 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Canarias 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.3 Canarias 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 26.2 Canarias 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 39.0 Canarias 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 19.5 Canarias 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 25.4 Canarias 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 60.7 Canarias 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 46.3 Canarias 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 66.4 Canarias 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 61.8 Canarias 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 38.1 Canarias 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 50.4 Canarias 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 27.4 Canarias 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 37.9 Canarias 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 46.0 Canarias 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 36.7 Canarias 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 46.6 Canarias 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 47.1 Canarias 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 15.3 Canarias 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 28.7 Canarias 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.1 Canarias 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 14.5 Canarias 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 47.4 Canarias 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 42.1 Canarias 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 41.1 Canarias 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 48.9 Canarias 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 18.2 Canarias 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 35.6 Canarias 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 9.4 Canarias 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 17.1 Canarias 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 48.3 Canarias 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 31.9 Canarias 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 35.0 Canarias 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 52.1 Canarias 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 14.5 Canarias 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 23.5 Canarias 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 3.3 Canarias 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 14.7 Canarias 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 40.3 Canarias 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 36.8 Canarias 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 38.8 Canarias 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 40.9 Canarias 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 16.0 Canarias 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 25.4 Canarias 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 3.0 Canarias 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 16.4 Canarias 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 37.4 Canarias 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 29.7 Canarias 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 38.1 Canarias 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 38.3 Canarias 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 26.6 Canarias 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 38.9 Canarias 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 21.1 Canarias 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 25.8 Canarias 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 56.9 Canarias 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 47.1 Canarias 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 56.5 Canarias 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 58.2 Canarias 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.1 Canarias 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 97.7 Canarias 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Canarias 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.1 Canarias 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 96.2 Canarias 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 95.3 Canarias 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 100.0 Canarias 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 95.8 Canarias 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 85.9 Canarias 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 81.8 Canarias 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 86.8 Canarias 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 86.3 Canarias 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 29.4 Canarias 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 39.0 Canarias 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 22.5 Canarias 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 29.0 Canarias 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 3.2 Canarias 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 2.6 Canarias 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Canarias 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 3.7 Canarias 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 73.0 Canarias 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 82.7 Canarias 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 73.7 Canarias 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 71.7 Canarias 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 51.1 Canarias 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 66.8 Canarias 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 41.9 Canarias 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 50.3 Canarias 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 67.2 Canarias 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 78.3 Canarias 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 71.5 Canarias 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 65.2 Canarias 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 26.0 Canarias 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 31.7 Canarias 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 18.6 Canarias 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 26.2 Canarias 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 2.9 Canarias 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 7.0 Canarias 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Canarias 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 2.8 Canarias 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 38.8 Canarias 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 48.8 Canarias 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 32.1 Canarias 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 38.3 Canarias 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 29.3 Canarias 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 11.8 Canarias 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 48.0 Canarias 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 29.2 Canarias 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 12.0 Canarias 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 11.4 Canarias 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 3.6 Canarias 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 13.2 Canarias 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 13.2 Canarias 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 16.3 Canarias 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 16.2 Canarias 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 12.4 Canarias 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 55.9 Canarias 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 74.0 Canarias 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 52.8 Canarias 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 54.0 Canarias 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 38.3 Canarias 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 57.9 Canarias 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 41.3 Canarias 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 35.5 Canarias 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 50.5 Canarias 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 69.7 Canarias 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 50.7 Canarias 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 48.0 Canarias 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 59.4 Canarias 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 76.7 Canarias 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 47.6 Canarias 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 58.7 Canarias 11 % of companies that paid for advertising on the Internet Total Companies 27.1 Canarias 11 % of companies that paid for advertising on the Internet Industria 23.2 Canarias 11 % of companies that paid for advertising on the Internet Construction 14.2 Canarias 11 % of companies that paid for advertising on the Internet Servicios 29.2 Canarias 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 95.0 Canarias 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 97.1 Canarias 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 100.0 Canarias 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 94.1 Canarias 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 84.6 Canarias 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 94.3 Canarias 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 93.8 Canarias 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 82.2 Canarias 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 85.6 Canarias 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 91.9 Canarias 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 91.8 Canarias 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 84.0 Canarias 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 75.0 Canarias 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 84.7 Canarias 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 73.3 Canarias 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 73.9 Canarias 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 77.2 Canarias 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 81.1 Canarias 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 75.2 Canarias 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 77.0 Canarias 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 53.4 Canarias 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 56.9 Canarias 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 50.3 Canarias 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 53.4 Canarias 13 % of companies with an Internet connection and website/page(3) Total Companies 64.2 Canarias 13 % of companies with an Internet connection and website/page(3) Industria 81.4 Canarias 13 % of companies with an Internet connection and website/page(3) Construction 54.1 Canarias 13 % of companies with an Internet connection and website/page(3) Servicios 63.3 Canarias 14.1 Services available on the website Company introduction(4) Total Companies 86.1 Canarias 14.1 Services available on the website Company introduction(4) Industria 90.3 Canarias 14.1 Services available on the website Company introduction(4) Construction 82.5 Canarias 14.1 Services available on the website Company introduction(4) Servicios 85.8 Canarias 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 24.6 Canarias 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 15.7 Canarias 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 2.6 Canarias 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 28.5 Canarias 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 50.2 Canarias 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 55.3 Canarias 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 26.4 Canarias 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 52.0 Canarias 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 7.4 Canarias 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 1.8 Canarias 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Canarias 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 9.1 Canarias 14.5 Services available on the website: Online tracking of orders (4) Total Companies 13.0 Canarias 14.5 Services available on the website: Online tracking of orders (4) Industria 16.1 Canarias 14.5 Services available on the website: Online tracking of orders (4) Construction 0.4 Canarias 14.5 Services available on the website: Online tracking of orders (4) Servicios 13.8 Canarias 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 7.2 Canarias 14.6 Services available on the website: Website customisation for regular users(4) Industria 15.0 Canarias 14.6 Services available on the website: Website customisation for regular users(4) Construction 0.4 Canarias 14.6 Services available on the website: Website customisation for regular users(4) Servicios 6.6 Canarias 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 48.8 Canarias 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 46.0 Canarias 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 35.3 Canarias 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 50.8 Canarias 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 68.9 Canarias 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 73.5 Canarias 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 58.9 Canarias 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 69.2 Canarias 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 25.8 Canarias 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 16.3 Canarias 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 25.4 Canarias 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 27.5 Canarias 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 22.9 Canarias 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 23.5 Canarias 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 32.6 Canarias 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 21.7 Canarias 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 69.8 Canarias 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 75.6 Canarias 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 71.4 Canarias 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 68.9 Canarias 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 21.5 Canarias 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 18.5 Canarias 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 8.3 Canarias 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 23.6 Canarias 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.0 Canarias 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Canarias 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Canarias 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 98.8 Canarias 17 Social Media: % of companies that used Social Media (3) Total Companies 40.0 Canarias 17 Social Media: % of companies that used Social Media (3) Industria 47.1 Canarias 17 Social Media: % of companies that used Social Media (3) Construction 23.5 Canarias 17 Social Media: % of companies that used Social Media (3) Servicios 41.2 Canarias 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 98.4 Canarias 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 96.9 Canarias 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 100.0 Canarias 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 98.5 Canarias 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 36.8 Canarias 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 55.1 Canarias 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 41.8 Canarias 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 33.7 Canarias 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 41.3 Canarias 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 43.5 Canarias 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 11.9 Canarias 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 43.1 Canarias 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 7.6 Canarias 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 5.9 Canarias 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Canarias 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 8.4 Canarias 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 79.6 Canarias 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 91.1 Canarias 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 86.2 Canarias 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 77.3 Canarias 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 71.9 Canarias 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 72.1 Canarias 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 65.0 Canarias 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 72.3 Canarias 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 35.4 Canarias 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 28.0 Canarias 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 59.0 Canarias 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 34.8 Canarias 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 22.2 Canarias 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 28.7 Canarias 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 33.4 Canarias 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 20.4 Canarias 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 21.6 Canarias 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 13.5 Canarias 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 31.9 Canarias 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 22.1 Canarias 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 24.9 Canarias 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 20.3 Canarias 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 32.1 Canarias 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 25.1 Canarias 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 57.9 Canarias 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 66.6 Canarias 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 63.9 Canarias 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 56.2 Canarias 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 32.3 Canarias 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 25.7 Canarias 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 27.1 Canarias 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 33.6 Canarias 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.6 Canarias 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 0.9 Canarias 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 9.1 Canarias 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 3.6 Canarias 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 17.4 Canarias 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 23.6 Canarias 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 10.0 Canarias 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 17.5 Canarias 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 77.4 Canarias 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 77.6 Canarias 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 97.7 Canarias 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 75.9 Canarias 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 34.5 Canarias 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 62.0 Canarias 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 18.7 Canarias 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 30.8 Canarias 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 63.2 Canarias 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 78.2 Canarias 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 48.0 Canarias 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 61.7 Canarias 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 62.0 Canarias 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 79.0 Canarias 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 62.1 Canarias 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 59.0 Canarias 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 13.5 Canarias 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 8.2 Canarias 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 26.8 Canarias 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 13.4 Canarias 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 19.2 Canarias 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 8.2 Canarias 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 19.8 Canarias 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 21.1 Canarias 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 16.2 Canarias 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 4.9 Canarias 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 26.8 Canarias 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 17.4 Canarias 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 60.2 Canarias 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 21.8 Canarias 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 61.5 Canarias 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 66.8 Canarias 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 58.6 Canarias 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 81.5 Canarias 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 38.5 Canarias 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 56.0 Canarias 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 28.6 Canarias 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 24.1 Canarias 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 21.6 Canarias 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 30.0 Canarias 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 34.6 Canarias 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 40.2 Canarias 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 29.5 Canarias 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 34.6 Canarias 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 32.6 Canarias 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 36.4 Canarias 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 25.8 Canarias 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 33.0 Canarias 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 26.7 Canarias 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 31.9 Canarias 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 14.9 Canarias 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 27.5 Canarias 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 18.2 Canarias 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 19.8 Canarias 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 10.6 Canarias 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 19.0 Canarias 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 56.4 Canarias 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 26.5 Canarias 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 24.7 Canarias 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 62.7 Canarias 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 70.1 Canarias 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 88.3 Canarias 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 82.2 Canarias 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 66.8 Canarias 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 33.1 Canarias 28 ICT safety: % of companies with a defined ICT safety policy Industria 34.7 Canarias 28 ICT safety: % of companies with a defined ICT safety policy Construction 16.0 Canarias 28 ICT safety: % of companies with a defined ICT safety policy Servicios 35.1 Canarias 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 87.7 Canarias 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 95.5 Canarias 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 100.0 Canarias 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 86.0 Canarias 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 80.9 Canarias 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 93.2 Canarias 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 100.0 Canarias 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 78.2 Canarias 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 62.0 Canarias 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 76.0 Canarias 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 76.7 Canarias 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 59.3 Canarias 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 61.3 Canarias 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 45.1 Canarias 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 53.7 Canarias 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 63.8 Canarias 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 22.0 Canarias 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 28.1 Canarias 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 46.3 Canarias 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 19.8 Canarias 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 16.7 Canarias 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 26.8 Canarias 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 0.0 Canarias 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 16.4 Canarias 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 61.3 Canarias 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 64.5 Canarias 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 70.2 Canarias 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 59.7 Canarias 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 16.9 Canarias 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 27.0 Canarias 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 7.3 Canarias 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 17.0 Canarias 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 6.5 Canarias 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 6.6 Canarias 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Canarias 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 7.5 Canarias 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 70.5 Canarias 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 57.5 Canarias 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 79.6 Canarias 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 71.0 Canarias 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 87.0 Canarias 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 90.0 Canarias 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 78.8 Canarias 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 87.8 Canarias 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 22.9 Canarias 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 28.9 Canarias 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 15.1 Canarias 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 23.3 Canarias 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 14.9 Canarias 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 16.0 Canarias 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 5.1 Canarias 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 16.0 Canarias 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 2.6 Canarias 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 2.1 Canarias 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 1.1 Canarias 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 2.8 Canarias 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 63.8 Canarias 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 62.1 Canarias 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 54.2 Canarias 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 65.2 Canarias 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 24,483.7 Canarias 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 1,887.0 Canarias 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 481.6 Canarias 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 22,115.1 Canarias 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 23,666.8 Canarias 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 2,795.6 Canarias 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 544.9 Canarias 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 20,326.4 Canarias 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 25,491.0 Canarias 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 2,955.3 Canarias 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 434.7 Canarias 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 22,101.0 Canarias 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 9,064.8 Canarias 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 1,019.4 Canarias 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 361.1 Canarias 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 7,684.4 Cantabria 1.1 % of companies that had computers Total Companies 100.0 Cantabria 1.1 % of companies that had computers Industria 100.0 Cantabria 1.1 % of companies that had computers Construction 100.0 Cantabria 1.1 % of companies that had computers Servicios 100.0 Cantabria 1.2 %of companies that had Local Area Network (LAN) Total Companies 81.8 Cantabria 1.2 %of companies that had Local Area Network (LAN) Industria 85.0 Cantabria 1.2 %of companies that had Local Area Network (LAN) Construction 85.7 Cantabria 1.2 %of companies that had Local Area Network (LAN) Servicios 78.9 Cantabria 1.3 % of companies that had a wireless Local Area Network Total Companies 50.1 Cantabria 1.3 % of companies that had a wireless Local Area Network Industria 49.2 Cantabria 1.3 % of companies that had a wireless Local Area Network Construction 28.7 Cantabria 1.3 % of companies that had a wireless Local Area Network Servicios 56.4 Cantabria 1.4 % of companies that had an Internet connection Total Companies 99.0 Cantabria 1.4 % of companies that had an Internet connection Industria 100.0 Cantabria 1.4 % of companies that had an Internet connection Construction 100.0 Cantabria 1.4 % of companies that had an Internet connection Servicios 98.1 Cantabria 1.5 % companies that had Mobile telephony Total Companies 96.6 Cantabria 1.5 % companies that had Mobile telephony Industria 100.0 Cantabria 1.5 % companies that had Mobile telephony Construction 100.0 Cantabria 1.5 % companies that had Mobile telephony Servicios 93.7 Cantabria 2.1 % Personnel that use computers for business purposes Total Companies 56.0 Cantabria 2.1 % Personnel that use computers for business purposes Industria 46.9 Cantabria 2.1 % Personnel that use computers for business purposes Construction 24.6 Cantabria 2.1 % Personnel that use computers for business purposes Servicios 68.8 Cantabria 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 43.8 Cantabria 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 40.0 Cantabria 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 24.3 Cantabria 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 50.3 Cantabria 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 19.1 Cantabria 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 16.4 Cantabria 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 15.1 Cantabria 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 22.0 Cantabria 3 % of companies that used some type of open source software Total Companies 82.1 Cantabria 3 % of companies that used some type of open source software Industria 79.5 Cantabria 3 % of companies that used some type of open source software Construction 85.2 Cantabria 3 % of companies that used some type of open source software Servicios 82.8 Cantabria 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 42.1 Cantabria 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 35.2 Cantabria 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 51.3 Cantabria 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 43.7 Cantabria 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 79.4 Cantabria 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 77.3 Cantabria 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 85.2 Cantabria 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 79.1 Cantabria 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 64.7 Cantabria 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 61.5 Cantabria 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 72.3 Cantabria 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 64.5 Cantabria 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 25.5 Cantabria 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 29.1 Cantabria 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 30.7 Cantabria 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 22.1 Cantabria 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 15.4 Cantabria 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 27.1 Cantabria 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 8.8 Cantabria 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 10.4 Cantabria 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 32.5 Cantabria 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 37.8 Cantabria 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 29.4 Cantabria 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 30.3 Cantabria 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 12.4 Cantabria 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 14.0 Cantabria 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 14.8 Cantabria 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 10.9 Cantabria 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 9.0 Cantabria 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 12.5 Cantabria 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 4.7 Cantabria 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 8.1 Cantabria 4.3 % of companies that do not use open source software due to market inertia Total Companies 8.6 Cantabria 4.3 % of companies that do not use open source software due to market inertia Industria 11.3 Cantabria 4.3 % of companies that do not use open source software due to market inertia Construction 4.7 Cantabria 4.3 % of companies that do not use open source software due to market inertia Servicios 8.0 Cantabria 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 9.1 Cantabria 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 11.4 Cantabria 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 12.2 Cantabria 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 7.0 Cantabria 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 8.5 Cantabria 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 9.2 Cantabria 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 4.7 Cantabria 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 9.1 Cantabria 4.6 % of companies that do not use open source software due to other reasons, Total Companies 0.1 Cantabria 4.6 % of companies that do not use open source software due to other reasons, Industria 0.3 Cantabria 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Cantabria 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.0 Cantabria 5.1 ICT experts: % of companies that hired ICT experts Total Companies 19.2 Cantabria 5.1 ICT experts: % of companies that hired ICT experts Industria 23.7 Cantabria 5.1 ICT experts: % of companies that hired ICT experts Construction 17.4 Cantabria 5.1 ICT experts: % of companies that hired ICT experts Servicios 17.1 Cantabria 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 13.6 Cantabria 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 17.9 Cantabria 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 14.1 Cantabria 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 11.0 Cantabria 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 70.7 Cantabria 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 72.5 Cantabria 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 47.3 Cantabria 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 77.0 Cantabria 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 83.6 Cantabria 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 82.4 Cantabria 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 100.0 Cantabria 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 79.2 Cantabria 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 6.4 Cantabria 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 10.7 Cantabria 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 0.0 Cantabria 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 5.7 Cantabria 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.4 Cantabria 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 1.0 Cantabria 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Cantabria 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.1 Cantabria 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 21.1 Cantabria 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 23.9 Cantabria 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 16.6 Cantabria 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 20.8 Cantabria 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 59.3 Cantabria 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 66.3 Cantabria 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 58.6 Cantabria 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 55.5 Cantabria 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 34.1 Cantabria 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 37.8 Cantabria 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 26.8 Cantabria 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 34.0 Cantabria 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 48.4 Cantabria 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 50.5 Cantabria 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 51.1 Cantabria 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 46.4 Cantabria 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 9.9 Cantabria 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 7.9 Cantabria 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 4.8 Cantabria 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 12.4 Cantabria 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 51.5 Cantabria 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 51.2 Cantabria 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 46.6 Cantabria 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 52.9 Cantabria 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 14.9 Cantabria 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 10.9 Cantabria 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 14.9 Cantabria 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 17.3 Cantabria 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 51.4 Cantabria 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 50.4 Cantabria 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 45.4 Cantabria 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 53.5 Cantabria 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 12.5 Cantabria 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 15.4 Cantabria 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 4.0 Cantabria 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 13.1 Cantabria 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 43.9 Cantabria 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 42.8 Cantabria 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 30.1 Cantabria 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 48.1 Cantabria 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 11.9 Cantabria 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 11.7 Cantabria 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 6.7 Cantabria 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 13.3 Cantabria 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 41.4 Cantabria 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 44.4 Cantabria 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 30.1 Cantabria 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 42.7 Cantabria 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 18.6 Cantabria 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 22.3 Cantabria 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 3.3 Cantabria 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 20.6 Cantabria 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 60.2 Cantabria 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 60.4 Cantabria 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 71.9 Cantabria 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 57.0 Cantabria 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Cantabria 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Cantabria 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Cantabria 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Cantabria 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 95.2 Cantabria 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 98.5 Cantabria 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 97.3 Cantabria 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 92.7 Cantabria 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 90.5 Cantabria 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 95.5 Cantabria 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 90.7 Cantabria 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 87.4 Cantabria 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 17.5 Cantabria 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 15.9 Cantabria 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 9.8 Cantabria 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 20.5 Cantabria 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 4.5 Cantabria 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 7.0 Cantabria 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Cantabria 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 4.2 Cantabria 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 68.9 Cantabria 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 69.1 Cantabria 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 83.3 Cantabria 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 64.9 Cantabria 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 51.6 Cantabria 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 55.3 Cantabria 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 61.1 Cantabria 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 46.8 Cantabria 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 64.4 Cantabria 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 62.6 Cantabria 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 78.2 Cantabria 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 61.8 Cantabria 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 23.3 Cantabria 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 26.3 Cantabria 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 20.1 Cantabria 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 22.4 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 4.2 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 3.8 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 7.4 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 3.5 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 40.1 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 38.2 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 45.5 Cantabria 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 39.8 Cantabria 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 31.4 Cantabria 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 38.0 Cantabria 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 32.3 Cantabria 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 27.3 Cantabria 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 13.3 Cantabria 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 10.9 Cantabria 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 9.3 Cantabria 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 15.8 Cantabria 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 6.2 Cantabria 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 7.7 Cantabria 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 2.7 Cantabria 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 6.3 Cantabria 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 54.9 Cantabria 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 55.0 Cantabria 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 78.2 Cantabria 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 48.7 Cantabria 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 37.2 Cantabria 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 41.8 Cantabria 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 45.8 Cantabria 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 32.3 Cantabria 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 48.9 Cantabria 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 47.7 Cantabria 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 78.2 Cantabria 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 41.9 Cantabria 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 52.8 Cantabria 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 53.9 Cantabria 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 50.4 Cantabria 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 52.7 Cantabria 11 % of companies that paid for advertising on the Internet Total Companies 25.3 Cantabria 11 % of companies that paid for advertising on the Internet Industria 19.0 Cantabria 11 % of companies that paid for advertising on the Internet Construction 24.6 Cantabria 11 % of companies that paid for advertising on the Internet Servicios 29.2 Cantabria 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 89.7 Cantabria 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 86.6 Cantabria 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 97.6 Cantabria 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 89.4 Cantabria 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 77.6 Cantabria 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 76.3 Cantabria 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 70.7 Cantabria 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 80.2 Cantabria 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 75.2 Cantabria 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 75.9 Cantabria 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 74.1 Cantabria 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 75.1 Cantabria 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 68.2 Cantabria 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 66.3 Cantabria 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 66.0 Cantabria 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 70.0 Cantabria 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 69.9 Cantabria 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 64.7 Cantabria 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 80.2 Cantabria 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 70.1 Cantabria 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 58.1 Cantabria 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 58.6 Cantabria 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 57.0 Cantabria 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 58.2 Cantabria 13 % of companies with an Internet connection and website/page(3) Total Companies 72.4 Cantabria 13 % of companies with an Internet connection and website/page(3) Industria 69.9 Cantabria 13 % of companies with an Internet connection and website/page(3) Construction 57.4 Cantabria 13 % of companies with an Internet connection and website/page(3) Servicios 77.9 Cantabria 14.1 Services available on the website Company introduction(4) Total Companies 89.2 Cantabria 14.1 Services available on the website Company introduction(4) Industria 90.4 Cantabria 14.1 Services available on the website Company introduction(4) Construction 88.4 Cantabria 14.1 Services available on the website Company introduction(4) Servicios 88.8 Cantabria 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 14.7 Cantabria 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 10.9 Cantabria 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Cantabria 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 19.7 Cantabria 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 49.9 Cantabria 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 51.0 Cantabria 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 19.3 Cantabria 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 55.4 Cantabria 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 9.5 Cantabria 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 10.7 Cantabria 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Cantabria 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 10.7 Cantabria 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.1 Cantabria 14.5 Services available on the website: Online tracking of orders (4) Industria 8.0 Cantabria 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Cantabria 14.5 Services available on the website: Online tracking of orders (4) Servicios 14.9 Cantabria 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 9.1 Cantabria 14.6 Services available on the website: Website customisation for regular users(4) Industria 7.3 Cantabria 14.6 Services available on the website: Website customisation for regular users(4) Construction 13.0 Cantabria 14.6 Services available on the website: Website customisation for regular users(4) Servicios 9.2 Cantabria 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 30.7 Cantabria 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 29.8 Cantabria 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 19.1 Cantabria 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 33.5 Cantabria 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 54.7 Cantabria 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 55.8 Cantabria 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 41.8 Cantabria 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 56.7 Cantabria 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 14.9 Cantabria 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 23.9 Cantabria 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 8.0 Cantabria 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 11.6 Cantabria 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 28.0 Cantabria 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 29.2 Cantabria 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 10.6 Cantabria 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 30.9 Cantabria 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 65.8 Cantabria 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 59.3 Cantabria 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 80.0 Cantabria 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 65.8 Cantabria 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 12.7 Cantabria 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 21.3 Cantabria 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 0.7 Cantabria 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 12.1 Cantabria 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 100.0 Cantabria 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Cantabria 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Cantabria 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 100.0 Cantabria 17 Social Media: % of companies that used Social Media (3) Total Companies 31.9 Cantabria 17 Social Media: % of companies that used Social Media (3) Industria 29.7 Cantabria 17 Social Media: % of companies that used Social Media (3) Construction 18.4 Cantabria 17 Social Media: % of companies that used Social Media (3) Servicios 36.9 Cantabria 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 97.0 Cantabria 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 89.7 Cantabria 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 100.0 Cantabria 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 100.0 Cantabria 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 32.7 Cantabria 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 38.4 Cantabria 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 14.7 Cantabria 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 32.5 Cantabria 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 25.4 Cantabria 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 34.2 Cantabria 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 14.7 Cantabria 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 22.7 Cantabria 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 3.6 Cantabria 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 3.5 Cantabria 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Cantabria 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 4.2 Cantabria 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 82.3 Cantabria 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 68.9 Cantabria 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 100.0 Cantabria 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 86.2 Cantabria 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 68.0 Cantabria 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 77.5 Cantabria 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 36.2 Cantabria 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 67.7 Cantabria 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 43.9 Cantabria 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 38.0 Cantabria 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 36.2 Cantabria 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 47.6 Cantabria 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 30.9 Cantabria 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 28.9 Cantabria 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 36.2 Cantabria 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 31.2 Cantabria 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 25.6 Cantabria 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 35.3 Cantabria 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 14.7 Cantabria 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 22.4 Cantabria 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 28.8 Cantabria 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 30.7 Cantabria 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 36.2 Cantabria 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 26.9 Cantabria 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 37.2 Cantabria 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 44.9 Cantabria 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 59.6 Cantabria 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 30.6 Cantabria 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 52.7 Cantabria 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 44.7 Cantabria 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 40.4 Cantabria 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 58.1 Cantabria 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 4.8 Cantabria 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 5.2 Cantabria 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Cantabria 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 5.3 Cantabria 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 11.7 Cantabria 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 16.1 Cantabria 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 15.3 Cantabria 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 8.0 Cantabria 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 70.6 Cantabria 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 56.4 Cantabria 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 74.1 Cantabria 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 85.4 Cantabria 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 9.3 Cantabria 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 6.6 Cantabria 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 7.6 Cantabria 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 13.3 Cantabria 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 48.5 Cantabria 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 27.0 Cantabria 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 51.1 Cantabria 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 72.5 Cantabria 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 41.5 Cantabria 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 48.8 Cantabria 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 51.1 Cantabria 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 27.9 Cantabria 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 12.4 Cantabria 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 0.0 Cantabria 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 25.9 Cantabria 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 20.1 Cantabria 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 6.0 Cantabria 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 3.3 Cantabria 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 0.0 Cantabria 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 12.3 Cantabria 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 14.3 Cantabria 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 5.0 Cantabria 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 0.0 Cantabria 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 32.7 Cantabria 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 62.9 Cantabria 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 53.9 Cantabria 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 43.6 Cantabria 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 83.5 Cantabria 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 38.5 Cantabria 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 49.5 Cantabria 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 56.4 Cantabria 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 16.5 Cantabria 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 29.5 Cantabria 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 36.0 Cantabria 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 21.3 Cantabria 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 28.0 Cantabria 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 21.4 Cantabria 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 30.9 Cantabria 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 14.7 Cantabria 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 17.8 Cantabria 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 19.3 Cantabria 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 25.2 Cantabria 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 14.7 Cantabria 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 17.2 Cantabria 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 16.4 Cantabria 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 23.0 Cantabria 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 5.4 Cantabria 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 15.6 Cantabria 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 12.7 Cantabria 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 12.0 Cantabria 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 2.4 Cantabria 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 15.8 Cantabria 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 79.3 Cantabria 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 59.7 Cantabria 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 0.0 Cantabria 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 91.0 Cantabria 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 63.7 Cantabria 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 77.0 Cantabria 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 100.0 Cantabria 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 56.4 Cantabria 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 30.5 Cantabria 28 ICT safety: % of companies with a defined ICT safety policy Industria 25.4 Cantabria 28 ICT safety: % of companies with a defined ICT safety policy Construction 22.3 Cantabria 28 ICT safety: % of companies with a defined ICT safety policy Servicios 35.5 Cantabria 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 92.3 Cantabria 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 99.0 Cantabria 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 66.6 Cantabria 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 93.9 Cantabria 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 80.7 Cantabria 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 97.9 Cantabria 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 66.6 Cantabria 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 76.0 Cantabria 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 70.8 Cantabria 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 77.3 Cantabria 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 52.9 Cantabria 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 71.0 Cantabria 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 64.0 Cantabria 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 66.3 Cantabria 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 64.8 Cantabria 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 62.9 Cantabria 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 27.4 Cantabria 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 28.8 Cantabria 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 35.2 Cantabria 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 25.6 Cantabria 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 8.6 Cantabria 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 4.9 Cantabria 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 0.0 Cantabria 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 11.5 Cantabria 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 55.3 Cantabria 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 56.3 Cantabria 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 41.1 Cantabria 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 58.5 Cantabria 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 10.7 Cantabria 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 17.8 Cantabria 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 1.4 Cantabria 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 8.6 Cantabria 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.0 Cantabria 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 6.4 Cantabria 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Cantabria 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 1.7 Cantabria 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 48.7 Cantabria 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 51.7 Cantabria 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 59.4 Cantabria 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 45.0 Cantabria 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 98.2 Cantabria 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 98.2 Cantabria 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Cantabria 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 97.8 Cantabria 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 47.8 Cantabria 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 41.9 Cantabria 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 40.6 Cantabria 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 52.4 Cantabria 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 14.1 Cantabria 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 18.0 Cantabria 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 15.8 Cantabria 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 11.3 Cantabria 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 2.1 Cantabria 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.3 Cantabria 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Cantabria 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 3.1 Cantabria 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 53.2 Cantabria 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 61.8 Cantabria 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 49.3 Cantabria 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 49.4 Cantabria 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 6,879.0 Cantabria 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 5,132.7 Cantabria 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 40.2 Cantabria 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 1,706.1 Cantabria 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 6,335.9 Cantabria 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 4,157.3 Cantabria 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 99.3 Cantabria 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 2,079.3 Cantabria 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 10,785.1 Cantabria 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 6,649.1 Cantabria 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 229.9 Cantabria 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 3,906.1 Cantabria 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 4,496.0 Cantabria 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 3,195.5 Cantabria 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 0.0 Cantabria 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 1,300.5 Castilla y Le¾n 1.1 % of companies that had computers Total Companies 98.2 Castilla y Le¾n 1.1 % of companies that had computers Industria 96.0 Castilla y Le¾n 1.1 % of companies that had computers Construction 97.7 Castilla y Le¾n 1.1 % of companies that had computers Servicios 99.4 Castilla y Le¾n 1.2 %of companies that had Local Area Network (LAN) Total Companies 87.1 Castilla y Le¾n 1.2 %of companies that had Local Area Network (LAN) Industria 92.6 Castilla y Le¾n 1.2 %of companies that had Local Area Network (LAN) Construction 83.9 Castilla y Le¾n 1.2 %of companies that had Local Area Network (LAN) Servicios 84.9 Castilla y Le¾n 1.3 % of companies that had a wireless Local Area Network Total Companies 59.1 Castilla y Le¾n 1.3 % of companies that had a wireless Local Area Network Industria 65.4 Castilla y Le¾n 1.3 % of companies that had a wireless Local Area Network Construction 60.2 Castilla y Le¾n 1.3 % of companies that had a wireless Local Area Network Servicios 55.6 Castilla y Le¾n 1.4 % of companies that had an Internet connection Total Companies 97.7 Castilla y Le¾n 1.4 % of companies that had an Internet connection Industria 95.8 Castilla y Le¾n 1.4 % of companies that had an Internet connection Construction 97.7 Castilla y Le¾n 1.4 % of companies that had an Internet connection Servicios 98.7 Castilla y Le¾n 1.5 % companies that had Mobile telephony Total Companies 94.7 Castilla y Le¾n 1.5 % companies that had Mobile telephony Industria 94.8 Castilla y Le¾n 1.5 % companies that had Mobile telephony Construction 97.7 Castilla y Le¾n 1.5 % companies that had Mobile telephony Servicios 93.9 Castilla y Le¾n 2.1 % Personnel that use computers for business purposes Total Companies 46.1 Castilla y Le¾n 2.1 % Personnel that use computers for business purposes Industria 44.6 Castilla y Le¾n 2.1 % Personnel that use computers for business purposes Construction 37.7 Castilla y Le¾n 2.1 % Personnel that use computers for business purposes Servicios 48.6 Castilla y Le¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 40.7 Castilla y Le¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 37.7 Castilla y Le¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 36.7 Castilla y Le¾n 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 43.4 Castilla y Le¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 17.3 Castilla y Le¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 16.0 Castilla y Le¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 21.1 Castilla y Le¾n 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 17.6 Castilla y Le¾n 3 % of companies that used some type of open source software Total Companies 86.0 Castilla y Le¾n 3 % of companies that used some type of open source software Industria 83.6 Castilla y Le¾n 3 % of companies that used some type of open source software Construction 83.3 Castilla y Le¾n 3 % of companies that used some type of open source software Servicios 87.9 Castilla y Le¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 38.6 Castilla y Le¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 35.3 Castilla y Le¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 32.5 Castilla y Le¾n 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 41.7 Castilla y Le¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 82.4 Castilla y Le¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 80.1 Castilla y Le¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 83.3 Castilla y Le¾n 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 83.4 Castilla y Le¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 58.4 Castilla y Le¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 57.6 Castilla y Le¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 51.8 Castilla y Le¾n 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 60.2 Castilla y Le¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 22.6 Castilla y Le¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 18.9 Castilla y Le¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 15.4 Castilla y Le¾n 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 26.2 Castilla y Le¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 15.8 Castilla y Le¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 16.2 Castilla y Le¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 3.2 Castilla y Le¾n 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 18.4 Castilla y Le¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 33.5 Castilla y Le¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 36.0 Castilla y Le¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 27.3 Castilla y Le¾n 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 33.6 Castilla y Le¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 5.2 Castilla y Le¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 6.2 Castilla y Le¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 6.9 Castilla y Le¾n 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 4.3 Castilla y Le¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.6 Castilla y Le¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 6.3 Castilla y Le¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 12.0 Castilla y Le¾n 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 3.9 Castilla y Le¾n 4.3 % of companies that do not use open source software due to market inertia Total Companies 4.0 Castilla y Le¾n 4.3 % of companies that do not use open source software due to market inertia Industria 4.4 Castilla y Le¾n 4.3 % of companies that do not use open source software due to market inertia Construction 6.9 Castilla y Le¾n 4.3 % of companies that do not use open source software due to market inertia Servicios 3.2 Castilla y Le¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 2.9 Castilla y Le¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 2.5 Castilla y Le¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 4.6 Castilla y Le¾n 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 2.8 Castilla y Le¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 5.2 Castilla y Le¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 6.3 Castilla y Le¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 12.0 Castilla y Le¾n 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 3.1 Castilla y Le¾n 4.6 % of companies that do not use open source software due to other reasons, Total Companies 2.1 Castilla y Le¾n 4.6 % of companies that do not use open source software due to other reasons, Industria 0.7 Castilla y Le¾n 4.6 % of companies that do not use open source software due to other reasons, Construction 0.5 Castilla y Le¾n 4.6 % of companies that do not use open source software due to other reasons, Servicios 3.1 Castilla y Le¾n 5.1 ICT experts: % of companies that hired ICT experts Total Companies 18.0 Castilla y Le¾n 5.1 ICT experts: % of companies that hired ICT experts Industria 26.1 Castilla y Le¾n 5.1 ICT experts: % of companies that hired ICT experts Construction 17.4 Castilla y Le¾n 5.1 ICT experts: % of companies that hired ICT experts Servicios 13.9 Castilla y Le¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 20.9 Castilla y Le¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 24.4 Castilla y Le¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 11.9 Castilla y Le¾n 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 21.0 Castilla y Le¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 42.1 Castilla y Le¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 38.4 Castilla y Le¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 80.4 Castilla y Le¾n 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 39.5 Castilla y Le¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 85.2 Castilla y Le¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 91.0 Castilla y Le¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 22.4 Castilla y Le¾n 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 89.6 Castilla y Le¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 5.4 Castilla y Le¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 6.7 Castilla y Le¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 0.3 Castilla y Le¾n 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 5.8 Castilla y Le¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.9 Castilla y Le¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.7 Castilla y Le¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Castilla y Le¾n 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 1.2 Castilla y Le¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 23.9 Castilla y Le¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 19.6 Castilla y Le¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 30.3 Castilla y Le¾n 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 24.7 Castilla y Le¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 66.0 Castilla y Le¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 68.2 Castilla y Le¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 56.5 Castilla y Le¾n 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 67.0 Castilla y Le¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 38.9 Castilla y Le¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 37.0 Castilla y Le¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 44.5 Castilla y Le¾n 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 38.7 Castilla y Le¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 50.0 Castilla y Le¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 46.8 Castilla y Le¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 44.6 Castilla y Le¾n 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 52.9 Castilla y Le¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 10.4 Castilla y Le¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 5.4 Castilla y Le¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 22.7 Castilla y Le¾n 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 10.3 Castilla y Le¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 56.4 Castilla y Le¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 62.1 Castilla y Le¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 37.4 Castilla y Le¾n 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 57.6 Castilla y Le¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 12.8 Castilla y Le¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 9.8 Castilla y Le¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 20.8 Castilla y Le¾n 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 12.7 Castilla y Le¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 61.7 Castilla y Le¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 68.1 Castilla y Le¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 51.8 Castilla y Le¾n 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 60.5 Castilla y Le¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 8.4 Castilla y Le¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 4.8 Castilla y Le¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 13.4 Castilla y Le¾n 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 9.2 Castilla y Le¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 53.7 Castilla y Le¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 59.0 Castilla y Le¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 49.1 Castilla y Le¾n 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 52.0 Castilla y Le¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 7.6 Castilla y Le¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 4.7 Castilla y Le¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 9.1 Castilla y Le¾n 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 8.8 Castilla y Le¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 52.9 Castilla y Le¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 60.2 Castilla y Le¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 51.5 Castilla y Le¾n 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 49.4 Castilla y Le¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 21.6 Castilla y Le¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 18.3 Castilla y Le¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 22.1 Castilla y Le¾n 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 23.2 Castilla y Le¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 62.5 Castilla y Le¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 66.5 Castilla y Le¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 47.6 Castilla y Le¾n 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 63.8 Castilla y Le¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.9 Castilla y Le¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Castilla y Le¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Castilla y Le¾n 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.8 Castilla y Le¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 96.5 Castilla y Le¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 96.6 Castilla y Le¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 95.3 Castilla y Le¾n 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 96.8 Castilla y Le¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 88.1 Castilla y Le¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 82.0 Castilla y Le¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 88.7 Castilla y Le¾n 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 91.0 Castilla y Le¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 18.3 Castilla y Le¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 24.2 Castilla y Le¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 6.1 Castilla y Le¾n 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 18.0 Castilla y Le¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 3.5 Castilla y Le¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 7.3 Castilla y Le¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.9 Castilla y Le¾n 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 2.1 Castilla y Le¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 77.0 Castilla y Le¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 76.8 Castilla y Le¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 85.3 Castilla y Le¾n 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 75.3 Castilla y Le¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 56.9 Castilla y Le¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 64.4 Castilla y Le¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 71.4 Castilla y Le¾n 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 49.8 Castilla y Le¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 67.3 Castilla y Le¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 70.4 Castilla y Le¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 74.2 Castilla y Le¾n 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 64.2 Castilla y Le¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 20.7 Castilla y Le¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 23.7 Castilla y Le¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 23.1 Castilla y Le¾n 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 18.7 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 3.5 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 3.0 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 5.2 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 3.4 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 47.1 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 50.2 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 46.9 Castilla y Le¾n 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 45.6 Castilla y Le¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 29.8 Castilla y Le¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 24.8 Castilla y Le¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 31.3 Castilla y Le¾n 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 32.0 Castilla y Le¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 9.1 Castilla y Le¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 10.2 Castilla y Le¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 0.5 Castilla y Le¾n 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 10.4 Castilla y Le¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 7.0 Castilla y Le¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 8.4 Castilla y Le¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 11.4 Castilla y Le¾n 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 5.3 Castilla y Le¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 59.0 Castilla y Le¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 65.4 Castilla y Le¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 55.1 Castilla y Le¾n 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 56.5 Castilla y Le¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 37.5 Castilla y Le¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 47.5 Castilla y Le¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 35.9 Castilla y Le¾n 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 32.5 Castilla y Le¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 53.1 Castilla y Le¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 58.2 Castilla y Le¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 51.3 Castilla y Le¾n 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 50.9 Castilla y Le¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 56.1 Castilla y Le¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 69.6 Castilla y Le¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 57.4 Castilla y Le¾n 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 48.8 Castilla y Le¾n 11 % of companies that paid for advertising on the Internet Total Companies 29.7 Castilla y Le¾n 11 % of companies that paid for advertising on the Internet Industria 28.7 Castilla y Le¾n 11 % of companies that paid for advertising on the Internet Construction 21.8 Castilla y Le¾n 11 % of companies that paid for advertising on the Internet Servicios 32.1 Castilla y Le¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 95.0 Castilla y Le¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 95.7 Castilla y Le¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 100.0 Castilla y Le¾n 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 93.5 Castilla y Le¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 83.3 Castilla y Le¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 85.5 Castilla y Le¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 85.2 Castilla y Le¾n 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 81.7 Castilla y Le¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 83.7 Castilla y Le¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 82.8 Castilla y Le¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 85.2 Castilla y Le¾n 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 83.9 Castilla y Le¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 76.0 Castilla y Le¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 80.7 Castilla y Le¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 85.8 Castilla y Le¾n 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 71.5 Castilla y Le¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 79.5 Castilla y Le¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 78.7 Castilla y Le¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 87.5 Castilla y Le¾n 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 78.1 Castilla y Le¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 64.8 Castilla y Le¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 61.7 Castilla y Le¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 83.4 Castilla y Le¾n 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 62.2 Castilla y Le¾n 13 % of companies with an Internet connection and website/page(3) Total Companies 71.5 Castilla y Le¾n 13 % of companies with an Internet connection and website/page(3) Industria 83.1 Castilla y Le¾n 13 % of companies with an Internet connection and website/page(3) Construction 80.6 Castilla y Le¾n 13 % of companies with an Internet connection and website/page(3) Servicios 63.6 Castilla y Le¾n 14.1 Services available on the website Company introduction(4) Total Companies 88.1 Castilla y Le¾n 14.1 Services available on the website Company introduction(4) Industria 92.8 Castilla y Le¾n 14.1 Services available on the website Company introduction(4) Construction 90.1 Castilla y Le¾n 14.1 Services available on the website Company introduction(4) Servicios 84.5 Castilla y Le¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 17.6 Castilla y Le¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 16.0 Castilla y Le¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Castilla y Le¾n 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 23.5 Castilla y Le¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 42.5 Castilla y Le¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 58.1 Castilla y Le¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 15.8 Castilla y Le¾n 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 39.4 Castilla y Le¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 6.3 Castilla y Le¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 4.6 Castilla y Le¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.4 Castilla y Le¾n 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 9.0 Castilla y Le¾n 14.5 Services available on the website: Online tracking of orders (4) Total Companies 10.3 Castilla y Le¾n 14.5 Services available on the website: Online tracking of orders (4) Industria 7.5 Castilla y Le¾n 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Castilla y Le¾n 14.5 Services available on the website: Online tracking of orders (4) Servicios 15.1 Castilla y Le¾n 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 5.5 Castilla y Le¾n 14.6 Services available on the website: Website customisation for regular users(4) Industria 2.4 Castilla y Le¾n 14.6 Services available on the website: Website customisation for regular users(4) Construction 4.2 Castilla y Le¾n 14.6 Services available on the website: Website customisation for regular users(4) Servicios 8.0 Castilla y Le¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 33.5 Castilla y Le¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 27.4 Castilla y Le¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 27.7 Castilla y Le¾n 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 39.2 Castilla y Le¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 67.5 Castilla y Le¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 64.8 Castilla y Le¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 73.1 Castilla y Le¾n 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 67.7 Castilla y Le¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 16.2 Castilla y Le¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 13.5 Castilla y Le¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 20.5 Castilla y Le¾n 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 16.8 Castilla y Le¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 26.6 Castilla y Le¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 19.1 Castilla y Le¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 31.9 Castilla y Le¾n 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 30.3 Castilla y Le¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 71.5 Castilla y Le¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 82.0 Castilla y Le¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 85.6 Castilla y Le¾n 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 63.0 Castilla y Le¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 18.7 Castilla y Le¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 22.3 Castilla y Le¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 28.6 Castilla y Le¾n 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 13.3 Castilla y Le¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.2 Castilla y Le¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 99.4 Castilla y Le¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Castilla y Le¾n 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 98.9 Castilla y Le¾n 17 Social Media: % of companies that used Social Media (3) Total Companies 34.0 Castilla y Le¾n 17 Social Media: % of companies that used Social Media (3) Industria 35.4 Castilla y Le¾n 17 Social Media: % of companies that used Social Media (3) Construction 22.5 Castilla y Le¾n 17 Social Media: % of companies that used Social Media (3) Servicios 35.8 Castilla y Le¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 96.4 Castilla y Le¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 91.4 Castilla y Le¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 98.5 Castilla y Le¾n 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 98.7 Castilla y Le¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 40.0 Castilla y Le¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 31.1 Castilla y Le¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 41.6 Castilla y Le¾n 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 44.3 Castilla y Le¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 25.3 Castilla y Le¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 16.2 Castilla y Le¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 29.1 Castilla y Le¾n 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 29.3 Castilla y Le¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 8.1 Castilla y Le¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 6.9 Castilla y Le¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Castilla y Le¾n 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 9.8 Castilla y Le¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 62.0 Castilla y Le¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 39.4 Castilla y Le¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 77.7 Castilla y Le¾n 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 71.2 Castilla y Le¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 49.0 Castilla y Le¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 31.6 Castilla y Le¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 27.5 Castilla y Le¾n 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 60.7 Castilla y Le¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 33.4 Castilla y Le¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 25.6 Castilla y Le¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 20.8 Castilla y Le¾n 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 39.1 Castilla y Le¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 23.8 Castilla y Le¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 18.4 Castilla y Le¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 20.8 Castilla y Le¾n 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 27.0 Castilla y Le¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 18.4 Castilla y Le¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 13.0 Castilla y Le¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 23.1 Castilla y Le¾n 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 20.5 Castilla y Le¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 26.1 Castilla y Le¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 23.8 Castilla y Le¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 0.0 Castilla y Le¾n 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 30.9 Castilla y Le¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 37.0 Castilla y Le¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 22.7 Castilla y Le¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 25.4 Castilla y Le¾n 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 45.8 Castilla y Le¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 47.6 Castilla y Le¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 56.7 Castilla y Le¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 71.5 Castilla y Le¾n 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 39.8 Castilla y Le¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.8 Castilla y Le¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 7.1 Castilla y Le¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 1.6 Castilla y Le¾n 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 2.5 Castilla y Le¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 8.4 Castilla y Le¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 8.1 Castilla y Le¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 10.0 Castilla y Le¾n 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 8.3 Castilla y Le¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 70.7 Castilla y Le¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 88.6 Castilla y Le¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 23.9 Castilla y Le¾n 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 74.2 Castilla y Le¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 25.5 Castilla y Le¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 16.9 Castilla y Le¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 29.2 Castilla y Le¾n 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 28.9 Castilla y Le¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 57.7 Castilla y Le¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 69.0 Castilla y Le¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 70.8 Castilla y Le¾n 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 48.6 Castilla y Le¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 50.7 Castilla y Le¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 38.3 Castilla y Le¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 100.0 Castilla y Le¾n 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 43.7 Castilla y Le¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 18.6 Castilla y Le¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 18.8 Castilla y Le¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 23.9 Castilla y Le¾n 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 17.0 Castilla y Le¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 22.7 Castilla y Le¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 24.6 Castilla y Le¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 23.9 Castilla y Le¾n 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 21.4 Castilla y Le¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 16.3 Castilla y Le¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 7.8 Castilla y Le¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 23.9 Castilla y Le¾n 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 18.4 Castilla y Le¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 60.7 Castilla y Le¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 78.3 Castilla y Le¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 29.2 Castilla y Le¾n 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 60.3 Castilla y Le¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 49.4 Castilla y Le¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 26.0 Castilla y Le¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 70.8 Castilla y Le¾n 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 55.4 Castilla y Le¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 31.8 Castilla y Le¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 43.9 Castilla y Le¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 22.2 Castilla y Le¾n 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 27.5 Castilla y Le¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 35.3 Castilla y Le¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 39.9 Castilla y Le¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 18.5 Castilla y Le¾n 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 36.6 Castilla y Le¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 34.5 Castilla y Le¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 39.2 Castilla y Le¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 18.5 Castilla y Le¾n 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 35.5 Castilla y Le¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 25.0 Castilla y Le¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 30.2 Castilla y Le¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 10.7 Castilla y Le¾n 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 25.4 Castilla y Le¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 19.2 Castilla y Le¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 18.2 Castilla y Le¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 10.9 Castilla y Le¾n 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 21.6 Castilla y Le¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 61.2 Castilla y Le¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 52.6 Castilla y Le¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 72.7 Castilla y Le¾n 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 63.7 Castilla y Le¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 64.8 Castilla y Le¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 66.8 Castilla y Le¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 27.3 Castilla y Le¾n 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 68.1 Castilla y Le¾n 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 32.0 Castilla y Le¾n 28 ICT safety: % of companies with a defined ICT safety policy Industria 33.9 Castilla y Le¾n 28 ICT safety: % of companies with a defined ICT safety policy Construction 27.2 Castilla y Le¾n 28 ICT safety: % of companies with a defined ICT safety policy Servicios 32.0 Castilla y Le¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 87.1 Castilla y Le¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 88.1 Castilla y Le¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 66.4 Castilla y Le¾n 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 90.4 Castilla y Le¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 80.6 Castilla y Le¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 84.0 Castilla y Le¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 66.4 Castilla y Le¾n 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 81.4 Castilla y Le¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 68.0 Castilla y Le¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 71.0 Castilla y Le¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 52.3 Castilla y Le¾n 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 69.3 Castilla y Le¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 71.4 Castilla y Le¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 60.4 Castilla y Le¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 80.1 Castilla y Le¾n 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 76.0 Castilla y Le¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 15.2 Castilla y Le¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 25.2 Castilla y Le¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 1.9 Castilla y Le¾n 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 12.1 Castilla y Le¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 13.4 Castilla y Le¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 14.4 Castilla y Le¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 18.1 Castilla y Le¾n 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 12.0 Castilla y Le¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 73.0 Castilla y Le¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 78.2 Castilla y Le¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 68.4 Castilla y Le¾n 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 71.3 Castilla y Le¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 12.4 Castilla y Le¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 10.9 Castilla y Le¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 21.7 Castilla y Le¾n 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 11.3 Castilla y Le¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 1.6 Castilla y Le¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 2.1 Castilla y Le¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Castilla y Le¾n 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 1.6 Castilla y Le¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 54.1 Castilla y Le¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 55.2 Castilla y Le¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 44.3 Castilla y Le¾n 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 55.6 Castilla y Le¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 97.5 Castilla y Le¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 98.8 Castilla y Le¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 99.3 Castilla y Le¾n 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 96.3 Castilla y Le¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 41.4 Castilla y Le¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 41.8 Castilla y Le¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 47.5 Castilla y Le¾n 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 39.9 Castilla y Le¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 20.9 Castilla y Le¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 26.5 Castilla y Le¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 19.9 Castilla y Le¾n 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 18.2 Castilla y Le¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 0.9 Castilla y Le¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.5 Castilla y Le¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Castilla y Le¾n 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.3 Castilla y Le¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 63.4 Castilla y Le¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 71.1 Castilla y Le¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 57.8 Castilla y Le¾n 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 60.6 Castilla y Le¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 26,945.9 Castilla y Le¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 7,582.4 Castilla y Le¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 820.3 Castilla y Le¾n 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 18,543.2 Castilla y Le¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 24,476.6 Castilla y Le¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 13,146.5 Castilla y Le¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 452.1 Castilla y Le¾n 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 10,878.0 Castilla y Le¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 40,950.9 Castilla y Le¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 14,914.6 Castilla y Le¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 373.6 Castilla y Le¾n 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 25,662.7 Castilla y Le¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 10,281.9 Castilla y Le¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 3,582.9 Castilla y Le¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 83.8 Castilla y Le¾n 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 6,615.2 Castilla-La Mancha 1.1 % of companies that had computers Total Companies 99.5 Castilla-La Mancha 1.1 % of companies that had computers Industria 98.6 Castilla-La Mancha 1.1 % of companies that had computers Construction 100.0 Castilla-La Mancha 1.1 % of companies that had computers Servicios 100.0 Castilla-La Mancha 1.2 %of companies that had Local Area Network (LAN) Total Companies 85.1 Castilla-La Mancha 1.2 %of companies that had Local Area Network (LAN) Industria 86.3 Castilla-La Mancha 1.2 %of companies that had Local Area Network (LAN) Construction 78.0 Castilla-La Mancha 1.2 %of companies that had Local Area Network (LAN) Servicios 86.2 Castilla-La Mancha 1.3 % of companies that had a wireless Local Area Network Total Companies 57.2 Castilla-La Mancha 1.3 % of companies that had a wireless Local Area Network Industria 52.6 Castilla-La Mancha 1.3 % of companies that had a wireless Local Area Network Construction 58.7 Castilla-La Mancha 1.3 % of companies that had a wireless Local Area Network Servicios 60.0 Castilla-La Mancha 1.4 % of companies that had an Internet connection Total Companies 96.2 Castilla-La Mancha 1.4 % of companies that had an Internet connection Industria 90.6 Castilla-La Mancha 1.4 % of companies that had an Internet connection Construction 100.0 Castilla-La Mancha 1.4 % of companies that had an Internet connection Servicios 99.0 Castilla-La Mancha 1.5 % companies that had Mobile telephony Total Companies 94.6 Castilla-La Mancha 1.5 % companies that had Mobile telephony Industria 91.0 Castilla-La Mancha 1.5 % companies that had Mobile telephony Construction 98.4 Castilla-La Mancha 1.5 % companies that had Mobile telephony Servicios 96.1 Castilla-La Mancha 2.1 % Personnel that use computers for business purposes Total Companies 45.4 Castilla-La Mancha 2.1 % Personnel that use computers for business purposes Industria 42.6 Castilla-La Mancha 2.1 % Personnel that use computers for business purposes Construction 32.8 Castilla-La Mancha 2.1 % Personnel that use computers for business purposes Servicios 51.4 Castilla-La Mancha 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 38.8 Castilla-La Mancha 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 35.2 Castilla-La Mancha 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 32.6 Castilla-La Mancha 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 43.9 Castilla-La Mancha 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 17.6 Castilla-La Mancha 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 14.1 Castilla-La Mancha 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 21.7 Castilla-La Mancha 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 19.7 Castilla-La Mancha 3 % of companies that used some type of open source software Total Companies 87.1 Castilla-La Mancha 3 % of companies that used some type of open source software Industria 83.5 Castilla-La Mancha 3 % of companies that used some type of open source software Construction 85.2 Castilla-La Mancha 3 % of companies that used some type of open source software Servicios 90.1 Castilla-La Mancha 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 48.5 Castilla-La Mancha 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 47.0 Castilla-La Mancha 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 53.8 Castilla-La Mancha 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 48.1 Castilla-La Mancha 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 82.9 Castilla-La Mancha 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 81.2 Castilla-La Mancha 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 82.0 Castilla-La Mancha 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 84.4 Castilla-La Mancha 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 64.3 Castilla-La Mancha 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 65.5 Castilla-La Mancha 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 75.0 Castilla-La Mancha 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 60.5 Castilla-La Mancha 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 29.0 Castilla-La Mancha 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 35.3 Castilla-La Mancha 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 35.4 Castilla-La Mancha 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 22.9 Castilla-La Mancha 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 14.2 Castilla-La Mancha 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 15.5 Castilla-La Mancha 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 11.3 Castilla-La Mancha 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 14.1 Castilla-La Mancha 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 34.9 Castilla-La Mancha 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 37.0 Castilla-La Mancha 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 35.4 Castilla-La Mancha 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 33.3 Castilla-La Mancha 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 7.0 Castilla-La Mancha 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 6.9 Castilla-La Mancha 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 14.0 Castilla-La Mancha 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 5.1 Castilla-La Mancha 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 6.8 Castilla-La Mancha 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 6.4 Castilla-La Mancha 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 14.8 Castilla-La Mancha 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 4.7 Castilla-La Mancha 4.3 % of companies that do not use open source software due to market inertia Total Companies 4.6 Castilla-La Mancha 4.3 % of companies that do not use open source software due to market inertia Industria 1.9 Castilla-La Mancha 4.3 % of companies that do not use open source software due to market inertia Construction 14.0 Castilla-La Mancha 4.3 % of companies that do not use open source software due to market inertia Servicios 3.9 Castilla-La Mancha 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 3.2 Castilla-La Mancha 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 3.4 Castilla-La Mancha 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 2.4 Castilla-La Mancha 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.3 Castilla-La Mancha 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 3.2 Castilla-La Mancha 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 3.1 Castilla-La Mancha 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 1.6 Castilla-La Mancha 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 3.7 Castilla-La Mancha 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.9 Castilla-La Mancha 4.6 % of companies that do not use open source software due to other reasons, Industria 0.8 Castilla-La Mancha 4.6 % of companies that do not use open source software due to other reasons, Construction 10.9 Castilla-La Mancha 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.1 Castilla-La Mancha 5.1 ICT experts: % of companies that hired ICT experts Total Companies 18.9 Castilla-La Mancha 5.1 ICT experts: % of companies that hired ICT experts Industria 16.6 Castilla-La Mancha 5.1 ICT experts: % of companies that hired ICT experts Construction 16.7 Castilla-La Mancha 5.1 ICT experts: % of companies that hired ICT experts Servicios 21.2 Castilla-La Mancha 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 18.2 Castilla-La Mancha 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 18.6 Castilla-La Mancha 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 20.1 Castilla-La Mancha 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 17.3 Castilla-La Mancha 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 35.1 Castilla-La Mancha 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 28.8 Castilla-La Mancha 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 11.2 Castilla-La Mancha 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 47.8 Castilla-La Mancha 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 92.2 Castilla-La Mancha 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 88.3 Castilla-La Mancha 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 92.2 Castilla-La Mancha 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 95.1 Castilla-La Mancha 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 7.6 Castilla-La Mancha 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 5.1 Castilla-La Mancha 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 12.2 Castilla-La Mancha 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 8.1 Castilla-La Mancha 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.7 Castilla-La Mancha 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.6 Castilla-La Mancha 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Castilla-La Mancha 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.9 Castilla-La Mancha 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 22.6 Castilla-La Mancha 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 17.4 Castilla-La Mancha 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 31.4 Castilla-La Mancha 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 23.6 Castilla-La Mancha 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 63.2 Castilla-La Mancha 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 66.2 Castilla-La Mancha 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 50.8 Castilla-La Mancha 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 64.6 Castilla-La Mancha 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 39.9 Castilla-La Mancha 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 31.8 Castilla-La Mancha 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 54.1 Castilla-La Mancha 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 41.4 Castilla-La Mancha 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 47.9 Castilla-La Mancha 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 50.5 Castilla-La Mancha 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 40.5 Castilla-La Mancha 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 48.1 Castilla-La Mancha 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 12.9 Castilla-La Mancha 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 12.6 Castilla-La Mancha 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 25.7 Castilla-La Mancha 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 9.5 Castilla-La Mancha 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 56.3 Castilla-La Mancha 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 54.2 Castilla-La Mancha 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 40.3 Castilla-La Mancha 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 62.3 Castilla-La Mancha 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 14.9 Castilla-La Mancha 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 13.6 Castilla-La Mancha 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 18.6 Castilla-La Mancha 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 14.7 Castilla-La Mancha 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 60.4 Castilla-La Mancha 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 57.4 Castilla-La Mancha 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 68.6 Castilla-La Mancha 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 60.1 Castilla-La Mancha 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 7.8 Castilla-La Mancha 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 7.4 Castilla-La Mancha 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 14.0 Castilla-La Mancha 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 6.2 Castilla-La Mancha 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 55.7 Castilla-La Mancha 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 59.1 Castilla-La Mancha 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 54.9 Castilla-La Mancha 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 53.5 Castilla-La Mancha 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 7.8 Castilla-La Mancha 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 10.3 Castilla-La Mancha 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 1.6 Castilla-La Mancha 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 7.8 Castilla-La Mancha 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 51.7 Castilla-La Mancha 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 54.2 Castilla-La Mancha 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 54.9 Castilla-La Mancha 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 49.0 Castilla-La Mancha 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 22.6 Castilla-La Mancha 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 20.0 Castilla-La Mancha 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 33.3 Castilla-La Mancha 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 21.3 Castilla-La Mancha 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 62.2 Castilla-La Mancha 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 62.1 Castilla-La Mancha 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 57.8 Castilla-La Mancha 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 63.6 Castilla-La Mancha 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Castilla-La Mancha 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Castilla-La Mancha 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Castilla-La Mancha 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Castilla-La Mancha 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 97.0 Castilla-La Mancha 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 97.4 Castilla-La Mancha 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 96.9 Castilla-La Mancha 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 96.9 Castilla-La Mancha 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 93.6 Castilla-La Mancha 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 94.7 Castilla-La Mancha 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 95.3 Castilla-La Mancha 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 92.5 Castilla-La Mancha 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 12.0 Castilla-La Mancha 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 11.8 Castilla-La Mancha 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 5.4 Castilla-La Mancha 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 14.1 Castilla-La Mancha 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 3.5 Castilla-La Mancha 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 2.8 Castilla-La Mancha 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 3.1 Castilla-La Mancha 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 4.0 Castilla-La Mancha 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 78.9 Castilla-La Mancha 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 76.0 Castilla-La Mancha 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 93.0 Castilla-La Mancha 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 76.7 Castilla-La Mancha 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 59.9 Castilla-La Mancha 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 61.5 Castilla-La Mancha 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 60.8 Castilla-La Mancha 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 58.6 Castilla-La Mancha 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 73.0 Castilla-La Mancha 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 73.0 Castilla-La Mancha 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 91.5 Castilla-La Mancha 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 67.5 Castilla-La Mancha 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 25.4 Castilla-La Mancha 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 28.1 Castilla-La Mancha 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 34.5 Castilla-La Mancha 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 21.0 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.7 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.0 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.7 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 3.0 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 42.4 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 40.7 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 47.5 Castilla-La Mancha 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 42.0 Castilla-La Mancha 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 40.7 Castilla-La Mancha 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 49.6 Castilla-La Mancha 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 46.2 Castilla-La Mancha 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 33.4 Castilla-La Mancha 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 5.7 Castilla-La Mancha 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 2.2 Castilla-La Mancha 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 2.4 Castilla-La Mancha 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 9.0 Castilla-La Mancha 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 6.5 Castilla-La Mancha 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 4.8 Castilla-La Mancha 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 0.0 Castilla-La Mancha 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 9.4 Castilla-La Mancha 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 58.1 Castilla-La Mancha 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 53.5 Castilla-La Mancha 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 70.7 Castilla-La Mancha 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 57.7 Castilla-La Mancha 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 41.5 Castilla-La Mancha 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 39.9 Castilla-La Mancha 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 45.5 Castilla-La Mancha 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 41.5 Castilla-La Mancha 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 51.7 Castilla-La Mancha 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 46.5 Castilla-La Mancha 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 69.1 Castilla-La Mancha 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 50.3 Castilla-La Mancha 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 58.8 Castilla-La Mancha 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 56.1 Castilla-La Mancha 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 72.8 Castilla-La Mancha 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 56.7 Castilla-La Mancha 11 % of companies that paid for advertising on the Internet Total Companies 26.9 Castilla-La Mancha 11 % of companies that paid for advertising on the Internet Industria 26.3 Castilla-La Mancha 11 % of companies that paid for advertising on the Internet Construction 30.9 Castilla-La Mancha 11 % of companies that paid for advertising on the Internet Servicios 26.1 Castilla-La Mancha 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 93.6 Castilla-La Mancha 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 93.5 Castilla-La Mancha 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 96.1 Castilla-La Mancha 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 92.9 Castilla-La Mancha 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 81.9 Castilla-La Mancha 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 82.5 Castilla-La Mancha 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 91.5 Castilla-La Mancha 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 78.8 Castilla-La Mancha 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 88.4 Castilla-La Mancha 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 86.2 Castilla-La Mancha 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 95.4 Castilla-La Mancha 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 87.7 Castilla-La Mancha 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 81.3 Castilla-La Mancha 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 85.3 Castilla-La Mancha 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 84.5 Castilla-La Mancha 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 77.8 Castilla-La Mancha 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 79.1 Castilla-La Mancha 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 84.2 Castilla-La Mancha 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 83.6 Castilla-La Mancha 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 74.5 Castilla-La Mancha 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 69.8 Castilla-La Mancha 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 68.6 Castilla-La Mancha 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 90.8 Castilla-La Mancha 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 64.4 Castilla-La Mancha 13 % of companies with an Internet connection and website/page(3) Total Companies 69.2 Castilla-La Mancha 13 % of companies with an Internet connection and website/page(3) Industria 73.5 Castilla-La Mancha 13 % of companies with an Internet connection and website/page(3) Construction 70.3 Castilla-La Mancha 13 % of companies with an Internet connection and website/page(3) Servicios 66.1 Castilla-La Mancha 14.1 Services available on the website Company introduction(4) Total Companies 86.7 Castilla-La Mancha 14.1 Services available on the website Company introduction(4) Industria 91.1 Castilla-La Mancha 14.1 Services available on the website Company introduction(4) Construction 71.3 Castilla-La Mancha 14.1 Services available on the website Company introduction(4) Servicios 88.4 Castilla-La Mancha 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 16.2 Castilla-La Mancha 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 17.4 Castilla-La Mancha 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 1.0 Castilla-La Mancha 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 19.9 Castilla-La Mancha 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 48.3 Castilla-La Mancha 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 65.0 Castilla-La Mancha 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 9.3 Castilla-La Mancha 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 48.5 Castilla-La Mancha 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 5.6 Castilla-La Mancha 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 2.4 Castilla-La Mancha 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Castilla-La Mancha 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 9.5 Castilla-La Mancha 14.5 Services available on the website: Online tracking of orders (4) Total Companies 13.2 Castilla-La Mancha 14.5 Services available on the website: Online tracking of orders (4) Industria 7.5 Castilla-La Mancha 14.5 Services available on the website: Online tracking of orders (4) Construction 17.7 Castilla-La Mancha 14.5 Services available on the website: Online tracking of orders (4) Servicios 15.8 Castilla-La Mancha 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 11.2 Castilla-La Mancha 14.6 Services available on the website: Website customisation for regular users(4) Industria 6.3 Castilla-La Mancha 14.6 Services available on the website: Website customisation for regular users(4) Construction 15.5 Castilla-La Mancha 14.6 Services available on the website: Website customisation for regular users(4) Servicios 13.3 Castilla-La Mancha 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 42.0 Castilla-La Mancha 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 32.6 Castilla-La Mancha 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 35.6 Castilla-La Mancha 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 50.6 Castilla-La Mancha 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 69.0 Castilla-La Mancha 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 65.6 Castilla-La Mancha 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 66.5 Castilla-La Mancha 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 72.2 Castilla-La Mancha 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 18.6 Castilla-La Mancha 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 15.8 Castilla-La Mancha 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 7.7 Castilla-La Mancha 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 23.9 Castilla-La Mancha 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 33.9 Castilla-La Mancha 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 30.4 Castilla-La Mancha 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 55.0 Castilla-La Mancha 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 29.9 Castilla-La Mancha 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 65.8 Castilla-La Mancha 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 68.6 Castilla-La Mancha 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 57.8 Castilla-La Mancha 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 66.4 Castilla-La Mancha 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 14.9 Castilla-La Mancha 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 15.4 Castilla-La Mancha 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 12.3 Castilla-La Mancha 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 15.3 Castilla-La Mancha 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.5 Castilla-La Mancha 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 98.5 Castilla-La Mancha 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Castilla-La Mancha 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 100.0 Castilla-La Mancha 17 Social Media: % of companies that used Social Media (3) Total Companies 34.4 Castilla-La Mancha 17 Social Media: % of companies that used Social Media (3) Industria 32.5 Castilla-La Mancha 17 Social Media: % of companies that used Social Media (3) Construction 17.3 Castilla-La Mancha 17 Social Media: % of companies that used Social Media (3) Servicios 40.7 Castilla-La Mancha 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 94.5 Castilla-La Mancha 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 91.2 Castilla-La Mancha 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 100.0 Castilla-La Mancha 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 95.5 Castilla-La Mancha 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 33.6 Castilla-La Mancha 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 31.9 Castilla-La Mancha 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 88.8 Castilla-La Mancha 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 27.6 Castilla-La Mancha 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 32.5 Castilla-La Mancha 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 36.0 Castilla-La Mancha 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 22.1 Castilla-La Mancha 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 32.0 Castilla-La Mancha 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 5.0 Castilla-La Mancha 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 3.9 Castilla-La Mancha 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Castilla-La Mancha 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 6.2 Castilla-La Mancha 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 72.1 Castilla-La Mancha 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 74.1 Castilla-La Mancha 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 28.1 Castilla-La Mancha 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 76.6 Castilla-La Mancha 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 53.9 Castilla-La Mancha 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 44.8 Castilla-La Mancha 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 26.0 Castilla-La Mancha 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 62.0 Castilla-La Mancha 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 32.5 Castilla-La Mancha 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 22.6 Castilla-La Mancha 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 4.0 Castilla-La Mancha 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 41.1 Castilla-La Mancha 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 22.3 Castilla-La Mancha 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 9.9 Castilla-La Mancha 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 17.0 Castilla-La Mancha 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 29.2 Castilla-La Mancha 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 15.3 Castilla-La Mancha 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 12.5 Castilla-La Mancha 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 18.1 Castilla-La Mancha 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 16.3 Castilla-La Mancha 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 27.9 Castilla-La Mancha 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 22.9 Castilla-La Mancha 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 18.1 Castilla-La Mancha 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 31.6 Castilla-La Mancha 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 38.7 Castilla-La Mancha 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 30.8 Castilla-La Mancha 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 18.1 Castilla-La Mancha 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 45.2 Castilla-La Mancha 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 46.4 Castilla-La Mancha 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 44.7 Castilla-La Mancha 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 72.8 Castilla-La Mancha 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 44.0 Castilla-La Mancha 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.1 Castilla-La Mancha 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 8.9 Castilla-La Mancha 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Castilla-La Mancha 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 0.5 Castilla-La Mancha 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 7.9 Castilla-La Mancha 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 9.7 Castilla-La Mancha 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 3.5 Castilla-La Mancha 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 8.1 Castilla-La Mancha 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 74.7 Castilla-La Mancha 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 74.8 Castilla-La Mancha 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 55.0 Castilla-La Mancha 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 77.0 Castilla-La Mancha 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 34.0 Castilla-La Mancha 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 32.4 Castilla-La Mancha 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 45.0 Castilla-La Mancha 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 33.9 Castilla-La Mancha 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 45.9 Castilla-La Mancha 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 59.3 Castilla-La Mancha 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 44.5 Castilla-La Mancha 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 35.8 Castilla-La Mancha 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 66.6 Castilla-La Mancha 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 84.3 Castilla-La Mancha 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 55.0 Castilla-La Mancha 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 54.7 Castilla-La Mancha 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 21.9 Castilla-La Mancha 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 11.8 Castilla-La Mancha 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 0.0 Castilla-La Mancha 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 32.3 Castilla-La Mancha 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 28.6 Castilla-La Mancha 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 18.3 Castilla-La Mancha 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 0.0 Castilla-La Mancha 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 40.1 Castilla-La Mancha 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 23.8 Castilla-La Mancha 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 16.1 Castilla-La Mancha 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 15.7 Castilla-La Mancha 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 30.6 Castilla-La Mancha 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 62.8 Castilla-La Mancha 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 70.7 Castilla-La Mancha 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 35.3 Castilla-La Mancha 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 60.3 Castilla-La Mancha 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 48.6 Castilla-La Mancha 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 41.0 Castilla-La Mancha 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 69.9 Castilla-La Mancha 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 51.8 Castilla-La Mancha 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 31.0 Castilla-La Mancha 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 41.2 Castilla-La Mancha 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 20.2 Castilla-La Mancha 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 27.0 Castilla-La Mancha 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 31.9 Castilla-La Mancha 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 34.1 Castilla-La Mancha 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 30.3 Castilla-La Mancha 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 30.8 Castilla-La Mancha 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 29.4 Castilla-La Mancha 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 32.7 Castilla-La Mancha 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 30.3 Castilla-La Mancha 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 26.7 Castilla-La Mancha 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 21.8 Castilla-La Mancha 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 24.1 Castilla-La Mancha 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 15.1 Castilla-La Mancha 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 22.1 Castilla-La Mancha 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 15.3 Castilla-La Mancha 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 13.6 Castilla-La Mancha 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 5.2 Castilla-La Mancha 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 19.4 Castilla-La Mancha 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 72.1 Castilla-La Mancha 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 51.4 Castilla-La Mancha 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 69.9 Castilla-La Mancha 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 82.2 Castilla-La Mancha 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 67.2 Castilla-La Mancha 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 76.9 Castilla-La Mancha 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 60.2 Castilla-La Mancha 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 63.1 Castilla-La Mancha 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 32.5 Castilla-La Mancha 28 ICT safety: % of companies with a defined ICT safety policy Industria 26.9 Castilla-La Mancha 28 ICT safety: % of companies with a defined ICT safety policy Construction 44.8 Castilla-La Mancha 28 ICT safety: % of companies with a defined ICT safety policy Servicios 32.9 Castilla-La Mancha 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 90.1 Castilla-La Mancha 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 88.2 Castilla-La Mancha 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 93.3 Castilla-La Mancha 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 90.0 Castilla-La Mancha 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 75.8 Castilla-La Mancha 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 74.6 Castilla-La Mancha 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 93.3 Castilla-La Mancha 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 69.7 Castilla-La Mancha 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 67.7 Castilla-La Mancha 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 70.7 Castilla-La Mancha 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 90.2 Castilla-La Mancha 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 57.1 Castilla-La Mancha 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 64.6 Castilla-La Mancha 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 70.8 Castilla-La Mancha 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 63.7 Castilla-La Mancha 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 61.4 Castilla-La Mancha 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 27.8 Castilla-La Mancha 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 21.8 Castilla-La Mancha 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 32.8 Castilla-La Mancha 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 29.3 Castilla-La Mancha 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 7.6 Castilla-La Mancha 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 7.4 Castilla-La Mancha 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 3.5 Castilla-La Mancha 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 9.3 Castilla-La Mancha 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 65.3 Castilla-La Mancha 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 72.8 Castilla-La Mancha 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 65.5 Castilla-La Mancha 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 60.1 Castilla-La Mancha 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 16.4 Castilla-La Mancha 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 14.3 Castilla-La Mancha 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 21.3 Castilla-La Mancha 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 16.5 Castilla-La Mancha 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 4.7 Castilla-La Mancha 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 8.0 Castilla-La Mancha 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 1.0 Castilla-La Mancha 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 3.1 Castilla-La Mancha 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 51.8 Castilla-La Mancha 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 41.1 Castilla-La Mancha 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 67.3 Castilla-La Mancha 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 56.0 Castilla-La Mancha 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 96.4 Castilla-La Mancha 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 94.7 Castilla-La Mancha 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Castilla-La Mancha 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 96.8 Castilla-La Mancha 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 44.6 Castilla-La Mancha 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 53.0 Castilla-La Mancha 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 31.7 Castilla-La Mancha 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 41.6 Castilla-La Mancha 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 19.2 Castilla-La Mancha 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 17.9 Castilla-La Mancha 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 18.1 Castilla-La Mancha 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 20.4 Castilla-La Mancha 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.9 Castilla-La Mancha 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.9 Castilla-La Mancha 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Castilla-La Mancha 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 3.1 Castilla-La Mancha 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 61.0 Castilla-La Mancha 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 57.2 Castilla-La Mancha 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 69.2 Castilla-La Mancha 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 61.3 Castilla-La Mancha 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 12,622.3 Castilla-La Mancha 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 5,482.6 Castilla-La Mancha 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 851.0 Castilla-La Mancha 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 6,288.6 Castilla-La Mancha 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 19,499.2 Castilla-La Mancha 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 13,620.9 Castilla-La Mancha 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 749.6 Castilla-La Mancha 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 5,128.6 Castilla-La Mancha 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 16,401.2 Castilla-La Mancha 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 7,280.9 Castilla-La Mancha 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 649.2 Castilla-La Mancha 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 8,471.1 Castilla-La Mancha 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 6,361.2 Castilla-La Mancha 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 3,738.6 Castilla-La Mancha 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 369.3 Castilla-La Mancha 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 2,253.3 Catalu±a 1.1 % of companies that had computers Total Companies 99.3 Catalu±a 1.1 % of companies that had computers Industria 98.2 Catalu±a 1.1 % of companies that had computers Construction 100.0 Catalu±a 1.1 % of companies that had computers Servicios 99.6 Catalu±a 1.2 %of companies that had Local Area Network (LAN) Total Companies 90.2 Catalu±a 1.2 %of companies that had Local Area Network (LAN) Industria 88.3 Catalu±a 1.2 %of companies that had Local Area Network (LAN) Construction 90.3 Catalu±a 1.2 %of companies that had Local Area Network (LAN) Servicios 91.0 Catalu±a 1.3 % of companies that had a wireless Local Area Network Total Companies 64.2 Catalu±a 1.3 % of companies that had a wireless Local Area Network Industria 66.4 Catalu±a 1.3 % of companies that had a wireless Local Area Network Construction 63.8 Catalu±a 1.3 % of companies that had a wireless Local Area Network Servicios 63.2 Catalu±a 1.4 % of companies that had an Internet connection Total Companies 99.1 Catalu±a 1.4 % of companies that had an Internet connection Industria 98.2 Catalu±a 1.4 % of companies that had an Internet connection Construction 100.0 Catalu±a 1.4 % of companies that had an Internet connection Servicios 99.4 Catalu±a 1.5 % companies that had Mobile telephony Total Companies 95.3 Catalu±a 1.5 % companies that had Mobile telephony Industria 92.2 Catalu±a 1.5 % companies that had Mobile telephony Construction 100.0 Catalu±a 1.5 % companies that had Mobile telephony Servicios 96.0 Catalu±a 2.1 % Personnel that use computers for business purposes Total Companies 60.1 Catalu±a 2.1 % Personnel that use computers for business purposes Industria 50.7 Catalu±a 2.1 % Personnel that use computers for business purposes Construction 46.9 Catalu±a 2.1 % Personnel that use computers for business purposes Servicios 67.7 Catalu±a 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 53.1 Catalu±a 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 43.0 Catalu±a 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 45.0 Catalu±a 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 60.6 Catalu±a 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 24.3 Catalu±a 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 22.5 Catalu±a 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 30.9 Catalu±a 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 25.0 Catalu±a 3 % of companies that used some type of open source software Total Companies 83.3 Catalu±a 3 % of companies that used some type of open source software Industria 80.4 Catalu±a 3 % of companies that used some type of open source software Construction 86.4 Catalu±a 3 % of companies that used some type of open source software Servicios 84.1 Catalu±a 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 34.3 Catalu±a 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 28.4 Catalu±a 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 33.9 Catalu±a 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 37.0 Catalu±a 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 77.2 Catalu±a 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 70.7 Catalu±a 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 86.2 Catalu±a 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 78.6 Catalu±a 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 56.6 Catalu±a 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 54.3 Catalu±a 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 68.7 Catalu±a 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 55.8 Catalu±a 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 28.2 Catalu±a 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 20.7 Catalu±a 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 17.9 Catalu±a 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 33.2 Catalu±a 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 25.7 Catalu±a 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 26.0 Catalu±a 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 17.8 Catalu±a 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 26.8 Catalu±a 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 33.3 Catalu±a 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 26.1 Catalu±a 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 31.5 Catalu±a 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 36.7 Catalu±a 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 6.9 Catalu±a 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 6.7 Catalu±a 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 7.3 Catalu±a 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 7.0 Catalu±a 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 9.8 Catalu±a 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 11.6 Catalu±a 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 9.7 Catalu±a 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 9.0 Catalu±a 4.3 % of companies that do not use open source software due to market inertia Total Companies 6.6 Catalu±a 4.3 % of companies that do not use open source software due to market inertia Industria 5.8 Catalu±a 4.3 % of companies that do not use open source software due to market inertia Construction 7.2 Catalu±a 4.3 % of companies that do not use open source software due to market inertia Servicios 6.8 Catalu±a 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 6.5 Catalu±a 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 8.3 Catalu±a 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 5.1 Catalu±a 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 5.9 Catalu±a 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 6.5 Catalu±a 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 8.6 Catalu±a 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 5.0 Catalu±a 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 5.9 Catalu±a 4.6 % of companies that do not use open source software due to other reasons, Total Companies 2.7 Catalu±a 4.6 % of companies that do not use open source software due to other reasons, Industria 3.8 Catalu±a 4.6 % of companies that do not use open source software due to other reasons, Construction 0.3 Catalu±a 4.6 % of companies that do not use open source software due to other reasons, Servicios 2.5 Catalu±a 5.1 ICT experts: % of companies that hired ICT experts Total Companies 30.2 Catalu±a 5.1 ICT experts: % of companies that hired ICT experts Industria 31.6 Catalu±a 5.1 ICT experts: % of companies that hired ICT experts Construction 11.2 Catalu±a 5.1 ICT experts: % of companies that hired ICT experts Servicios 32.6 Catalu±a 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 22.8 Catalu±a 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 21.7 Catalu±a 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 14.1 Catalu±a 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 24.6 Catalu±a 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 60.4 Catalu±a 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 62.2 Catalu±a 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 33.2 Catalu±a 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 62.1 Catalu±a 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 80.5 Catalu±a 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 75.8 Catalu±a 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 69.4 Catalu±a 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 83.4 Catalu±a 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 16.3 Catalu±a 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 12.2 Catalu±a 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 17.2 Catalu±a 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 18.0 Catalu±a 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 2.2 Catalu±a 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.5 Catalu±a 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.1 Catalu±a 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 3.3 Catalu±a 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 31.9 Catalu±a 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 32.9 Catalu±a 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 23.3 Catalu±a 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 32.7 Catalu±a 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 57.5 Catalu±a 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 57.0 Catalu±a 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 66.3 Catalu±a 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 56.4 Catalu±a 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 49.9 Catalu±a 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 50.5 Catalu±a 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 46.0 Catalu±a 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 50.2 Catalu±a 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 38.4 Catalu±a 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 37.5 Catalu±a 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 47.3 Catalu±a 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 37.4 Catalu±a 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 20.8 Catalu±a 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 18.4 Catalu±a 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 15.2 Catalu±a 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 22.8 Catalu±a 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 51.0 Catalu±a 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 58.5 Catalu±a 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 47.3 Catalu±a 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 48.2 Catalu±a 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 24.4 Catalu±a 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 24.4 Catalu±a 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 17.6 Catalu±a 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 25.4 Catalu±a 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 51.6 Catalu±a 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 53.7 Catalu±a 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 49.8 Catalu±a 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 50.9 Catalu±a 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 17.9 Catalu±a 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 17.4 Catalu±a 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 10.8 Catalu±a 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 19.3 Catalu±a 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 49.6 Catalu±a 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 49.4 Catalu±a 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 55.1 Catalu±a 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 48.9 Catalu±a 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 18.4 Catalu±a 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 19.2 Catalu±a 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 10.9 Catalu±a 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 19.2 Catalu±a 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 47.6 Catalu±a 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 46.4 Catalu±a 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 55.0 Catalu±a 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 46.9 Catalu±a 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 28.8 Catalu±a 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 30.2 Catalu±a 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 21.8 Catalu±a 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 29.4 Catalu±a 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 56.4 Catalu±a 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 55.0 Catalu±a 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 66.6 Catalu±a 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 55.4 Catalu±a 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.7 Catalu±a 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 98.9 Catalu±a 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 99.8 Catalu±a 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Catalu±a 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 94.9 Catalu±a 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 92.5 Catalu±a 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 97.9 Catalu±a 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 95.4 Catalu±a 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 78.7 Catalu±a 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 83.1 Catalu±a 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 75.4 Catalu±a 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 77.3 Catalu±a 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 33.1 Catalu±a 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 23.9 Catalu±a 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 31.4 Catalu±a 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 37.4 Catalu±a 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 6.0 Catalu±a 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 4.7 Catalu±a 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 2.0 Catalu±a 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 7.2 Catalu±a 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 82.3 Catalu±a 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 83.7 Catalu±a 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 91.4 Catalu±a 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 80.4 Catalu±a 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 62.3 Catalu±a 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 61.9 Catalu±a 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 69.6 Catalu±a 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 61.3 Catalu±a 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 75.2 Catalu±a 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 79.1 Catalu±a 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 77.8 Catalu±a 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 73.1 Catalu±a 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 27.5 Catalu±a 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 30.6 Catalu±a 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 27.4 Catalu±a 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 26.2 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 0.6 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.3 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 2.4 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.4 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 40.1 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 50.6 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 40.8 Catalu±a 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 35.5 Catalu±a 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 26.1 Catalu±a 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 24.5 Catalu±a 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 24.9 Catalu±a 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 26.9 Catalu±a 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 14.7 Catalu±a 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 8.2 Catalu±a 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 12.1 Catalu±a 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 18.0 Catalu±a 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 13.4 Catalu±a 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 8.9 Catalu±a 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 17.7 Catalu±a 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 14.6 Catalu±a 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 65.3 Catalu±a 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 68.0 Catalu±a 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 77.1 Catalu±a 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 62.3 Catalu±a 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 48.8 Catalu±a 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 51.6 Catalu±a 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 50.4 Catalu±a 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 47.3 Catalu±a 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 59.3 Catalu±a 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 59.6 Catalu±a 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 73.7 Catalu±a 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 56.9 Catalu±a 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 66.6 Catalu±a 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 66.6 Catalu±a 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 68.7 Catalu±a 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 66.3 Catalu±a 11 % of companies that paid for advertising on the Internet Total Companies 30.4 Catalu±a 11 % of companies that paid for advertising on the Internet Industria 25.9 Catalu±a 11 % of companies that paid for advertising on the Internet Construction 24.9 Catalu±a 11 % of companies that paid for advertising on the Internet Servicios 33.3 Catalu±a 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 93.2 Catalu±a 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 93.3 Catalu±a 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 94.1 Catalu±a 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 93.0 Catalu±a 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 83.6 Catalu±a 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 82.6 Catalu±a 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 82.3 Catalu±a 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 84.2 Catalu±a 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 82.4 Catalu±a 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 82.8 Catalu±a 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 84.8 Catalu±a 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 81.8 Catalu±a 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 78.5 Catalu±a 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 84.8 Catalu±a 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 73.4 Catalu±a 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 76.6 Catalu±a 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 77.4 Catalu±a 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 79.3 Catalu±a 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 64.5 Catalu±a 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 78.6 Catalu±a 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 57.0 Catalu±a 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 58.0 Catalu±a 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 50.1 Catalu±a 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 57.7 Catalu±a 13 % of companies with an Internet connection and website/page(3) Total Companies 83.9 Catalu±a 13 % of companies with an Internet connection and website/page(3) Industria 88.1 Catalu±a 13 % of companies with an Internet connection and website/page(3) Construction 81.4 Catalu±a 13 % of companies with an Internet connection and website/page(3) Servicios 82.5 Catalu±a 14.1 Services available on the website Company introduction(4) Total Companies 89.4 Catalu±a 14.1 Services available on the website Company introduction(4) Industria 88.2 Catalu±a 14.1 Services available on the website Company introduction(4) Construction 80.0 Catalu±a 14.1 Services available on the website Company introduction(4) Servicios 91.3 Catalu±a 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 18.9 Catalu±a 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 9.3 Catalu±a 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 1.7 Catalu±a 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 25.9 Catalu±a 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 53.7 Catalu±a 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 55.4 Catalu±a 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 28.3 Catalu±a 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 56.8 Catalu±a 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 9.2 Catalu±a 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 4.4 Catalu±a 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.8 Catalu±a 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 12.7 Catalu±a 14.5 Services available on the website: Online tracking of orders (4) Total Companies 10.9 Catalu±a 14.5 Services available on the website: Online tracking of orders (4) Industria 4.4 Catalu±a 14.5 Services available on the website: Online tracking of orders (4) Construction 1.4 Catalu±a 14.5 Services available on the website: Online tracking of orders (4) Servicios 15.4 Catalu±a 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 8.1 Catalu±a 14.6 Services available on the website: Website customisation for regular users(4) Industria 7.8 Catalu±a 14.6 Services available on the website: Website customisation for regular users(4) Construction 4.4 Catalu±a 14.6 Services available on the website: Website customisation for regular users(4) Servicios 8.8 Catalu±a 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 38.9 Catalu±a 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 30.0 Catalu±a 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 12.8 Catalu±a 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 47.1 Catalu±a 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 66.7 Catalu±a 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 65.1 Catalu±a 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 50.4 Catalu±a 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 69.9 Catalu±a 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 21.8 Catalu±a 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 14.6 Catalu±a 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 19.0 Catalu±a 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 25.6 Catalu±a 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 26.7 Catalu±a 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 19.3 Catalu±a 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 17.3 Catalu±a 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 31.6 Catalu±a 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 63.3 Catalu±a 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 65.2 Catalu±a 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 80.2 Catalu±a 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 59.8 Catalu±a 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 18.8 Catalu±a 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 11.9 Catalu±a 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 13.8 Catalu±a 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 23.1 Catalu±a 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.0 Catalu±a 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 99.5 Catalu±a 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Catalu±a 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 98.5 Catalu±a 17 Social Media: % of companies that used Social Media (3) Total Companies 43.3 Catalu±a 17 Social Media: % of companies that used Social Media (3) Industria 37.4 Catalu±a 17 Social Media: % of companies that used Social Media (3) Construction 16.1 Catalu±a 17 Social Media: % of companies that used Social Media (3) Servicios 50.2 Catalu±a 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 96.2 Catalu±a 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 94.5 Catalu±a 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 99.7 Catalu±a 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 96.6 Catalu±a 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 46.9 Catalu±a 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 41.3 Catalu±a 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 15.3 Catalu±a 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 50.4 Catalu±a 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 45.8 Catalu±a 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 47.1 Catalu±a 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 29.5 Catalu±a 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 46.2 Catalu±a 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 10.8 Catalu±a 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 10.6 Catalu±a 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 25.2 Catalu±a 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 10.2 Catalu±a 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 71.7 Catalu±a 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 64.1 Catalu±a 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 45.5 Catalu±a 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 75.5 Catalu±a 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 53.0 Catalu±a 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 38.8 Catalu±a 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 30.2 Catalu±a 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 58.8 Catalu±a 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 29.8 Catalu±a 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 19.5 Catalu±a 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 9.2 Catalu±a 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 34.2 Catalu±a 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 20.7 Catalu±a 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 9.7 Catalu±a 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 17.5 Catalu±a 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 24.5 Catalu±a 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 25.8 Catalu±a 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 18.6 Catalu±a 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 21.2 Catalu±a 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 28.4 Catalu±a 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 23.0 Catalu±a 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 15.2 Catalu±a 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 8.9 Catalu±a 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 26.3 Catalu±a 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 40.5 Catalu±a 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 34.4 Catalu±a 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 14.1 Catalu±a 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 43.8 Catalu±a 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 48.1 Catalu±a 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 47.9 Catalu±a 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 63.5 Catalu±a 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 47.3 Catalu±a 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 4.0 Catalu±a 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 6.3 Catalu±a 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 2.2 Catalu±a 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 3.4 Catalu±a 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 17.9 Catalu±a 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 14.2 Catalu±a 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 13.5 Catalu±a 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 20.2 Catalu±a 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 70.7 Catalu±a 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 59.6 Catalu±a 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 53.0 Catalu±a 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 76.0 Catalu±a 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 31.2 Catalu±a 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 20.5 Catalu±a 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 30.0 Catalu±a 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 34.6 Catalu±a 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 52.3 Catalu±a 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 46.6 Catalu±a 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 37.0 Catalu±a 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 55.6 Catalu±a 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 68.4 Catalu±a 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 68.4 Catalu±a 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 50.3 Catalu±a 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 70.3 Catalu±a 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 24.3 Catalu±a 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 20.2 Catalu±a 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 13.7 Catalu±a 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 26.7 Catalu±a 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 27.1 Catalu±a 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 14.5 Catalu±a 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 5.5 Catalu±a 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 33.3 Catalu±a 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 27.6 Catalu±a 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 30.1 Catalu±a 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 2.3 Catalu±a 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 29.5 Catalu±a 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 64.0 Catalu±a 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 54.8 Catalu±a 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 56.8 Catalu±a 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 67.6 Catalu±a 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 52.9 Catalu±a 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 60.2 Catalu±a 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 43.8 Catalu±a 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 51.6 Catalu±a 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 42.0 Catalu±a 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 49.6 Catalu±a 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 23.3 Catalu±a 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 41.5 Catalu±a 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 40.1 Catalu±a 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 41.2 Catalu±a 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 18.1 Catalu±a 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 43.0 Catalu±a 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 38.3 Catalu±a 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 39.9 Catalu±a 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 16.9 Catalu±a 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 40.9 Catalu±a 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 32.3 Catalu±a 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 32.7 Catalu±a 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 14.6 Catalu±a 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 34.8 Catalu±a 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 18.8 Catalu±a 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 19.4 Catalu±a 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 10.7 Catalu±a 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 19.9 Catalu±a 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 54.1 Catalu±a 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 46.6 Catalu±a 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 64.1 Catalu±a 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 56.4 Catalu±a 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 73.8 Catalu±a 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 74.8 Catalu±a 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 70.7 Catalu±a 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 73.6 Catalu±a 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 42.5 Catalu±a 28 ICT safety: % of companies with a defined ICT safety policy Industria 40.4 Catalu±a 28 ICT safety: % of companies with a defined ICT safety policy Construction 30.5 Catalu±a 28 ICT safety: % of companies with a defined ICT safety policy Servicios 45.2 Catalu±a 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 90.7 Catalu±a 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 89.1 Catalu±a 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 83.4 Catalu±a 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 92.2 Catalu±a 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 80.9 Catalu±a 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 72.0 Catalu±a 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 91.8 Catalu±a 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 83.3 Catalu±a 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 66.7 Catalu±a 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 62.9 Catalu±a 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 50.9 Catalu±a 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 69.9 Catalu±a 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 62.3 Catalu±a 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 57.8 Catalu±a 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 68.0 Catalu±a 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 63.5 Catalu±a 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 22.3 Catalu±a 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 27.1 Catalu±a 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 29.2 Catalu±a 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 19.6 Catalu±a 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 15.4 Catalu±a 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 15.1 Catalu±a 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 2.8 Catalu±a 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 16.9 Catalu±a 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 74.0 Catalu±a 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 69.3 Catalu±a 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 72.5 Catalu±a 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 76.3 Catalu±a 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 14.6 Catalu±a 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 14.1 Catalu±a 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 18.5 Catalu±a 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 14.2 Catalu±a 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.6 Catalu±a 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 3.4 Catalu±a 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 2.8 Catalu±a 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 3.7 Catalu±a 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 72.6 Catalu±a 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 77.8 Catalu±a 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 80.2 Catalu±a 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 69.3 Catalu±a 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 89.2 Catalu±a 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 87.0 Catalu±a 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 95.1 Catalu±a 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 89.2 Catalu±a 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 23.6 Catalu±a 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 17.8 Catalu±a 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 16.7 Catalu±a 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 27.0 Catalu±a 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 19.4 Catalu±a 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 21.6 Catalu±a 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 14.1 Catalu±a 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 19.3 Catalu±a 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 2.4 Catalu±a 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.8 Catalu±a 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.8 Catalu±a 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 3.4 Catalu±a 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 76.0 Catalu±a 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 76.7 Catalu±a 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 86.7 Catalu±a 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 74.1 Catalu±a 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 522,163.9 Catalu±a 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 112,587.8 Catalu±a 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 10,369.9 Catalu±a 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 399,206.3 Catalu±a 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 896,266.6 Catalu±a 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 229,278.9 Catalu±a 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 7,323.0 Catalu±a 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 659,664.7 Catalu±a 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 765,503.5 Catalu±a 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 186,438.8 Catalu±a 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 12,256.6 Catalu±a 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 566,808.1 Catalu±a 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 321,625.1 Catalu±a 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 83,015.0 Catalu±a 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 3,751.1 Catalu±a 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 234,859.0 Comunitat Valenciana 1.1 % of companies that had computers Total Companies 99.7 Comunitat Valenciana 1.1 % of companies that had computers Industria 100.0 Comunitat Valenciana 1.1 % of companies that had computers Construction 100.0 Comunitat Valenciana 1.1 % of companies that had computers Servicios 99.5 Comunitat Valenciana 1.2 %of companies that had Local Area Network (LAN) Total Companies 87.3 Comunitat Valenciana 1.2 %of companies that had Local Area Network (LAN) Industria 84.6 Comunitat Valenciana 1.2 %of companies that had Local Area Network (LAN) Construction 85.8 Comunitat Valenciana 1.2 %of companies that had Local Area Network (LAN) Servicios 89.1 Comunitat Valenciana 1.3 % of companies that had a wireless Local Area Network Total Companies 60.9 Comunitat Valenciana 1.3 % of companies that had a wireless Local Area Network Industria 60.6 Comunitat Valenciana 1.3 % of companies that had a wireless Local Area Network Construction 67.2 Comunitat Valenciana 1.3 % of companies that had a wireless Local Area Network Servicios 59.9 Comunitat Valenciana 1.4 % of companies that had an Internet connection Total Companies 97.5 Comunitat Valenciana 1.4 % of companies that had an Internet connection Industria 95.8 Comunitat Valenciana 1.4 % of companies that had an Internet connection Construction 100.0 Comunitat Valenciana 1.4 % of companies that had an Internet connection Servicios 98.0 Comunitat Valenciana 1.5 % companies that had Mobile telephony Total Companies 96.5 Comunitat Valenciana 1.5 % companies that had Mobile telephony Industria 96.4 Comunitat Valenciana 1.5 % companies that had Mobile telephony Construction 100.0 Comunitat Valenciana 1.5 % companies that had Mobile telephony Servicios 95.9 Comunitat Valenciana 2.1 % Personnel that use computers for business purposes Total Companies 60.5 Comunitat Valenciana 2.1 % Personnel that use computers for business purposes Industria 47.8 Comunitat Valenciana 2.1 % Personnel that use computers for business purposes Construction 49.0 Comunitat Valenciana 2.1 % Personnel that use computers for business purposes Servicios 66.8 Comunitat Valenciana 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 40.4 Comunitat Valenciana 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 38.4 Comunitat Valenciana 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 48.4 Comunitat Valenciana 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 40.6 Comunitat Valenciana 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 17.2 Comunitat Valenciana 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 16.7 Comunitat Valenciana 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 30.6 Comunitat Valenciana 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 16.3 Comunitat Valenciana 3 % of companies that used some type of open source software Total Companies 86.9 Comunitat Valenciana 3 % of companies that used some type of open source software Industria 82.8 Comunitat Valenciana 3 % of companies that used some type of open source software Construction 86.9 Comunitat Valenciana 3 % of companies that used some type of open source software Servicios 89.1 Comunitat Valenciana 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 37.3 Comunitat Valenciana 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 31.5 Comunitat Valenciana 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 48.6 Comunitat Valenciana 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 38.2 Comunitat Valenciana 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 81.3 Comunitat Valenciana 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 79.7 Comunitat Valenciana 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 84.7 Comunitat Valenciana 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 81.5 Comunitat Valenciana 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 62.5 Comunitat Valenciana 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 54.8 Comunitat Valenciana 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 65.9 Comunitat Valenciana 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 66.0 Comunitat Valenciana 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 27.4 Comunitat Valenciana 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 24.7 Comunitat Valenciana 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 21.2 Comunitat Valenciana 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 30.0 Comunitat Valenciana 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 20.2 Comunitat Valenciana 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 18.0 Comunitat Valenciana 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 11.7 Comunitat Valenciana 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 22.9 Comunitat Valenciana 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 34.9 Comunitat Valenciana 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 25.1 Comunitat Valenciana 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 28.6 Comunitat Valenciana 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 41.3 Comunitat Valenciana 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 6.8 Comunitat Valenciana 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 10.0 Comunitat Valenciana 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 10.2 Comunitat Valenciana 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 4.5 Comunitat Valenciana 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.9 Comunitat Valenciana 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 8.1 Comunitat Valenciana 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 4.7 Comunitat Valenciana 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 4.9 Comunitat Valenciana 4.3 % of companies that do not use open source software due to market inertia Total Companies 5.2 Comunitat Valenciana 4.3 % of companies that do not use open source software due to market inertia Industria 6.6 Comunitat Valenciana 4.3 % of companies that do not use open source software due to market inertia Construction 6.9 Comunitat Valenciana 4.3 % of companies that do not use open source software due to market inertia Servicios 4.2 Comunitat Valenciana 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.4 Comunitat Valenciana 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 7.5 Comunitat Valenciana 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 2.2 Comunitat Valenciana 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.1 Comunitat Valenciana 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 4.8 Comunitat Valenciana 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 7.2 Comunitat Valenciana 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 0.3 Comunitat Valenciana 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 4.3 Comunitat Valenciana 4.6 % of companies that do not use open source software due to other reasons, Total Companies 0.4 Comunitat Valenciana 4.6 % of companies that do not use open source software due to other reasons, Industria 0.2 Comunitat Valenciana 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Comunitat Valenciana 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.5 Comunitat Valenciana 5.1 ICT experts: % of companies that hired ICT experts Total Companies 25.0 Comunitat Valenciana 5.1 ICT experts: % of companies that hired ICT experts Industria 30.1 Comunitat Valenciana 5.1 ICT experts: % of companies that hired ICT experts Construction 22.1 Comunitat Valenciana 5.1 ICT experts: % of companies that hired ICT experts Servicios 22.8 Comunitat Valenciana 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 23.4 Comunitat Valenciana 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 23.5 Comunitat Valenciana 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 13.1 Comunitat Valenciana 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 25.2 Comunitat Valenciana 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 45.9 Comunitat Valenciana 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 40.8 Comunitat Valenciana 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 51.7 Comunitat Valenciana 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 47.8 Comunitat Valenciana 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 80.5 Comunitat Valenciana 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 89.6 Comunitat Valenciana 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 55.7 Comunitat Valenciana 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 78.4 Comunitat Valenciana 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 11.6 Comunitat Valenciana 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 12.1 Comunitat Valenciana 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 7.3 Comunitat Valenciana 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 12.1 Comunitat Valenciana 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.9 Comunitat Valenciana 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.2 Comunitat Valenciana 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 3.1 Comunitat Valenciana 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.9 Comunitat Valenciana 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 27.6 Comunitat Valenciana 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 31.7 Comunitat Valenciana 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 25.4 Comunitat Valenciana 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 25.8 Comunitat Valenciana 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 62.3 Comunitat Valenciana 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 57.0 Comunitat Valenciana 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 60.1 Comunitat Valenciana 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 65.5 Comunitat Valenciana 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 44.1 Comunitat Valenciana 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 44.9 Comunitat Valenciana 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 36.9 Comunitat Valenciana 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 45.0 Comunitat Valenciana 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 44.6 Comunitat Valenciana 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 39.2 Comunitat Valenciana 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 46.5 Comunitat Valenciana 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 47.1 Comunitat Valenciana 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 15.9 Comunitat Valenciana 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.0 Comunitat Valenciana 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.5 Comunitat Valenciana 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 17.2 Comunitat Valenciana 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 54.4 Comunitat Valenciana 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 51.4 Comunitat Valenciana 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 52.4 Comunitat Valenciana 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 56.4 Comunitat Valenciana 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 17.0 Comunitat Valenciana 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.7 Comunitat Valenciana 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.5 Comunitat Valenciana 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 18.7 Comunitat Valenciana 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 56.5 Comunitat Valenciana 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 54.4 Comunitat Valenciana 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 53.7 Comunitat Valenciana 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 58.2 Comunitat Valenciana 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 13.4 Comunitat Valenciana 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 12.3 Comunitat Valenciana 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 14.1 Comunitat Valenciana 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 13.9 Comunitat Valenciana 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 51.7 Comunitat Valenciana 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 47.2 Comunitat Valenciana 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 47.8 Comunitat Valenciana 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 54.8 Comunitat Valenciana 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 13.5 Comunitat Valenciana 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 14.5 Comunitat Valenciana 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 9.5 Comunitat Valenciana 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 13.7 Comunitat Valenciana 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 49.9 Comunitat Valenciana 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 44.6 Comunitat Valenciana 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 46.8 Comunitat Valenciana 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 53.2 Comunitat Valenciana 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 22.6 Comunitat Valenciana 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 20.3 Comunitat Valenciana 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 16.6 Comunitat Valenciana 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 24.9 Comunitat Valenciana 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 62.1 Comunitat Valenciana 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 62.9 Comunitat Valenciana 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 65.7 Comunitat Valenciana 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 61.1 Comunitat Valenciana 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.8 Comunitat Valenciana 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Comunitat Valenciana 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Comunitat Valenciana 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.7 Comunitat Valenciana 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 95.5 Comunitat Valenciana 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 93.4 Comunitat Valenciana 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 94.3 Comunitat Valenciana 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 96.7 Comunitat Valenciana 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 80.6 Comunitat Valenciana 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 79.8 Comunitat Valenciana 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 71.7 Comunitat Valenciana 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 82.7 Comunitat Valenciana 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 25.6 Comunitat Valenciana 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 21.1 Comunitat Valenciana 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 23.7 Comunitat Valenciana 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 28.3 Comunitat Valenciana 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 7.0 Comunitat Valenciana 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 9.9 Comunitat Valenciana 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 3.4 Comunitat Valenciana 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 6.1 Comunitat Valenciana 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 82.4 Comunitat Valenciana 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 86.3 Comunitat Valenciana 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 89.7 Comunitat Valenciana 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 79.0 Comunitat Valenciana 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 59.5 Comunitat Valenciana 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 61.1 Comunitat Valenciana 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 61.7 Comunitat Valenciana 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 58.3 Comunitat Valenciana 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 74.1 Comunitat Valenciana 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 77.2 Comunitat Valenciana 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 82.3 Comunitat Valenciana 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 70.9 Comunitat Valenciana 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 23.6 Comunitat Valenciana 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 27.9 Comunitat Valenciana 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 20.3 Comunitat Valenciana 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 22.0 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.5 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 1.7 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.8 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 35.6 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 41.8 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 30.4 Comunitat Valenciana 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 33.4 Comunitat Valenciana 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 31.9 Comunitat Valenciana 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 30.8 Comunitat Valenciana 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 43.0 Comunitat Valenciana 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 30.4 Comunitat Valenciana 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 13.7 Comunitat Valenciana 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 11.0 Comunitat Valenciana 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 8.7 Comunitat Valenciana 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 16.0 Comunitat Valenciana 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 12.7 Comunitat Valenciana 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 8.1 Comunitat Valenciana 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 12.2 Comunitat Valenciana 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 15.2 Comunitat Valenciana 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 62.7 Comunitat Valenciana 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 59.2 Comunitat Valenciana 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 69.6 Comunitat Valenciana 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 63.3 Comunitat Valenciana 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 39.7 Comunitat Valenciana 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 40.5 Comunitat Valenciana 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 46.7 Comunitat Valenciana 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 38.0 Comunitat Valenciana 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 57.0 Comunitat Valenciana 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 53.9 Comunitat Valenciana 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 62.7 Comunitat Valenciana 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 57.5 Comunitat Valenciana 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 58.4 Comunitat Valenciana 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 56.4 Comunitat Valenciana 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 57.0 Comunitat Valenciana 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 59.7 Comunitat Valenciana 11 % of companies that paid for advertising on the Internet Total Companies 20.1 Comunitat Valenciana 11 % of companies that paid for advertising on the Internet Industria 13.6 Comunitat Valenciana 11 % of companies that paid for advertising on the Internet Construction 20.5 Comunitat Valenciana 11 % of companies that paid for advertising on the Internet Servicios 23.4 Comunitat Valenciana 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 90.2 Comunitat Valenciana 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 90.7 Comunitat Valenciana 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 96.2 Comunitat Valenciana 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 88.9 Comunitat Valenciana 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 78.5 Comunitat Valenciana 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 77.6 Comunitat Valenciana 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 92.3 Comunitat Valenciana 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 76.5 Comunitat Valenciana 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 80.8 Comunitat Valenciana 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 80.0 Comunitat Valenciana 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 82.5 Comunitat Valenciana 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 80.8 Comunitat Valenciana 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 68.1 Comunitat Valenciana 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 68.1 Comunitat Valenciana 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 64.2 Comunitat Valenciana 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 68.9 Comunitat Valenciana 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 74.6 Comunitat Valenciana 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 77.2 Comunitat Valenciana 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 80.9 Comunitat Valenciana 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 72.0 Comunitat Valenciana 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 56.7 Comunitat Valenciana 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 54.3 Comunitat Valenciana 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 66.3 Comunitat Valenciana 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 56.2 Comunitat Valenciana 13 % of companies with an Internet connection and website/page(3) Total Companies 78.7 Comunitat Valenciana 13 % of companies with an Internet connection and website/page(3) Industria 74.5 Comunitat Valenciana 13 % of companies with an Internet connection and website/page(3) Construction 71.4 Comunitat Valenciana 13 % of companies with an Internet connection and website/page(3) Servicios 82.3 Comunitat Valenciana 14.1 Services available on the website Company introduction(4) Total Companies 89.7 Comunitat Valenciana 14.1 Services available on the website Company introduction(4) Industria 94.8 Comunitat Valenciana 14.1 Services available on the website Company introduction(4) Construction 94.5 Comunitat Valenciana 14.1 Services available on the website Company introduction(4) Servicios 86.5 Comunitat Valenciana 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 15.3 Comunitat Valenciana 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 5.1 Comunitat Valenciana 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 3.5 Comunitat Valenciana 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 22.0 Comunitat Valenciana 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 48.6 Comunitat Valenciana 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 51.6 Comunitat Valenciana 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 36.8 Comunitat Valenciana 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 49.1 Comunitat Valenciana 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 3.8 Comunitat Valenciana 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 2.5 Comunitat Valenciana 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Comunitat Valenciana 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 5.0 Comunitat Valenciana 14.5 Services available on the website: Online tracking of orders (4) Total Companies 9.1 Comunitat Valenciana 14.5 Services available on the website: Online tracking of orders (4) Industria 5.0 Comunitat Valenciana 14.5 Services available on the website: Online tracking of orders (4) Construction 2.0 Comunitat Valenciana 14.5 Services available on the website: Online tracking of orders (4) Servicios 12.1 Comunitat Valenciana 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 6.6 Comunitat Valenciana 14.6 Services available on the website: Website customisation for regular users(4) Industria 5.2 Comunitat Valenciana 14.6 Services available on the website: Website customisation for regular users(4) Construction 3.5 Comunitat Valenciana 14.6 Services available on the website: Website customisation for regular users(4) Servicios 7.8 Comunitat Valenciana 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 38.0 Comunitat Valenciana 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 31.5 Comunitat Valenciana 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 37.4 Comunitat Valenciana 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 41.1 Comunitat Valenciana 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 67.8 Comunitat Valenciana 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 55.0 Comunitat Valenciana 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 72.7 Comunitat Valenciana 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 72.9 Comunitat Valenciana 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 17.5 Comunitat Valenciana 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 12.1 Comunitat Valenciana 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 25.5 Comunitat Valenciana 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 18.7 Comunitat Valenciana 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 26.6 Comunitat Valenciana 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 28.1 Comunitat Valenciana 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 41.0 Comunitat Valenciana 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 23.6 Comunitat Valenciana 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 66.9 Comunitat Valenciana 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 65.0 Comunitat Valenciana 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 75.3 Comunitat Valenciana 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 66.4 Comunitat Valenciana 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 16.6 Comunitat Valenciana 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 11.7 Comunitat Valenciana 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 17.9 Comunitat Valenciana 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 18.9 Comunitat Valenciana 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 97.2 Comunitat Valenciana 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 97.3 Comunitat Valenciana 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Comunitat Valenciana 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 96.5 Comunitat Valenciana 17 Social Media: % of companies that used Social Media (3) Total Companies 40.6 Comunitat Valenciana 17 Social Media: % of companies that used Social Media (3) Industria 33.2 Comunitat Valenciana 17 Social Media: % of companies that used Social Media (3) Construction 38.0 Comunitat Valenciana 17 Social Media: % of companies that used Social Media (3) Servicios 45.0 Comunitat Valenciana 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 91.8 Comunitat Valenciana 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 88.8 Comunitat Valenciana 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 98.9 Comunitat Valenciana 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 91.9 Comunitat Valenciana 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 36.4 Comunitat Valenciana 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 29.5 Comunitat Valenciana 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 26.6 Comunitat Valenciana 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 40.6 Comunitat Valenciana 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 33.7 Comunitat Valenciana 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 39.0 Comunitat Valenciana 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 20.8 Comunitat Valenciana 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 33.7 Comunitat Valenciana 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 10.0 Comunitat Valenciana 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 12.9 Comunitat Valenciana 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Comunitat Valenciana 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 10.4 Comunitat Valenciana 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 70.8 Comunitat Valenciana 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 66.9 Comunitat Valenciana 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 65.1 Comunitat Valenciana 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 73.2 Comunitat Valenciana 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 55.1 Comunitat Valenciana 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 46.8 Comunitat Valenciana 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 35.0 Comunitat Valenciana 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 61.5 Comunitat Valenciana 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 30.4 Comunitat Valenciana 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 27.3 Comunitat Valenciana 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 33.1 Comunitat Valenciana 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 31.1 Comunitat Valenciana 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 21.8 Comunitat Valenciana 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 21.6 Comunitat Valenciana 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 22.3 Comunitat Valenciana 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 21.8 Comunitat Valenciana 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 17.3 Comunitat Valenciana 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 16.6 Comunitat Valenciana 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 14.4 Comunitat Valenciana 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 18.0 Comunitat Valenciana 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 17.2 Comunitat Valenciana 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 14.1 Comunitat Valenciana 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 14.0 Comunitat Valenciana 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 18.9 Comunitat Valenciana 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 37.3 Comunitat Valenciana 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 26.8 Comunitat Valenciana 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 32.2 Comunitat Valenciana 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 42.2 Comunitat Valenciana 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 51.3 Comunitat Valenciana 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 55.8 Comunitat Valenciana 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 56.6 Comunitat Valenciana 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 48.8 Comunitat Valenciana 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.7 Comunitat Valenciana 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 8.5 Comunitat Valenciana 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Comunitat Valenciana 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 2.4 Comunitat Valenciana 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 12.1 Comunitat Valenciana 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 12.1 Comunitat Valenciana 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 8.8 Comunitat Valenciana 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 12.7 Comunitat Valenciana 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 72.4 Comunitat Valenciana 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 61.6 Comunitat Valenciana 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 78.2 Comunitat Valenciana 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 76.9 Comunitat Valenciana 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 29.2 Comunitat Valenciana 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 24.4 Comunitat Valenciana 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 18.1 Comunitat Valenciana 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 33.0 Comunitat Valenciana 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 42.6 Comunitat Valenciana 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 35.2 Comunitat Valenciana 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 21.0 Comunitat Valenciana 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 48.9 Comunitat Valenciana 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 51.1 Comunitat Valenciana 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 40.5 Comunitat Valenciana 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 72.7 Comunitat Valenciana 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 53.6 Comunitat Valenciana 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 19.3 Comunitat Valenciana 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 20.5 Comunitat Valenciana 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 22.8 Comunitat Valenciana 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 18.3 Comunitat Valenciana 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 21.2 Comunitat Valenciana 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 10.8 Comunitat Valenciana 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 16.3 Comunitat Valenciana 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 27.0 Comunitat Valenciana 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 24.4 Comunitat Valenciana 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 10.1 Comunitat Valenciana 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 0.9 Comunitat Valenciana 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 34.5 Comunitat Valenciana 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 66.2 Comunitat Valenciana 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 58.9 Comunitat Valenciana 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 80.9 Comunitat Valenciana 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 67.8 Comunitat Valenciana 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 46.5 Comunitat Valenciana 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 48.1 Comunitat Valenciana 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 64.9 Comunitat Valenciana 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 43.4 Comunitat Valenciana 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 36.6 Comunitat Valenciana 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 43.4 Comunitat Valenciana 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 27.8 Comunitat Valenciana 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 34.5 Comunitat Valenciana 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 36.2 Comunitat Valenciana 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 35.8 Comunitat Valenciana 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 31.8 Comunitat Valenciana 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 37.3 Comunitat Valenciana 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 33.7 Comunitat Valenciana 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 31.1 Comunitat Valenciana 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 29.3 Comunitat Valenciana 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 35.8 Comunitat Valenciana 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 28.1 Comunitat Valenciana 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 30.1 Comunitat Valenciana 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 17.8 Comunitat Valenciana 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 28.9 Comunitat Valenciana 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 12.4 Comunitat Valenciana 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 14.1 Comunitat Valenciana 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 10.2 Comunitat Valenciana 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 11.9 Comunitat Valenciana 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 61.8 Comunitat Valenciana 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 61.0 Comunitat Valenciana 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 54.0 Comunitat Valenciana 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 63.4 Comunitat Valenciana 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 61.7 Comunitat Valenciana 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 63.4 Comunitat Valenciana 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 53.1 Comunitat Valenciana 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 62.0 Comunitat Valenciana 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 33.5 Comunitat Valenciana 28 ICT safety: % of companies with a defined ICT safety policy Industria 29.4 Comunitat Valenciana 28 ICT safety: % of companies with a defined ICT safety policy Construction 20.8 Comunitat Valenciana 28 ICT safety: % of companies with a defined ICT safety policy Servicios 38.1 Comunitat Valenciana 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 88.7 Comunitat Valenciana 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 86.6 Comunitat Valenciana 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 91.2 Comunitat Valenciana 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 89.4 Comunitat Valenciana 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 81.1 Comunitat Valenciana 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 80.7 Comunitat Valenciana 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 75.7 Comunitat Valenciana 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 81.8 Comunitat Valenciana 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 62.1 Comunitat Valenciana 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 62.6 Comunitat Valenciana 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 61.4 Comunitat Valenciana 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 61.9 Comunitat Valenciana 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 67.8 Comunitat Valenciana 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 52.7 Comunitat Valenciana 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 72.9 Comunitat Valenciana 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 73.4 Comunitat Valenciana 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 22.2 Comunitat Valenciana 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 39.3 Comunitat Valenciana 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 14.6 Comunitat Valenciana 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 15.9 Comunitat Valenciana 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 10.1 Comunitat Valenciana 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 8.0 Comunitat Valenciana 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 12.5 Comunitat Valenciana 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 10.6 Comunitat Valenciana 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 74.6 Comunitat Valenciana 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 74.6 Comunitat Valenciana 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 79.6 Comunitat Valenciana 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 73.7 Comunitat Valenciana 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 16.2 Comunitat Valenciana 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 13.7 Comunitat Valenciana 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 20.1 Comunitat Valenciana 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 16.8 Comunitat Valenciana 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 4.5 Comunitat Valenciana 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 2.9 Comunitat Valenciana 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 4.0 Comunitat Valenciana 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 5.5 Comunitat Valenciana 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 64.1 Comunitat Valenciana 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 59.8 Comunitat Valenciana 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 70.9 Comunitat Valenciana 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 65.0 Comunitat Valenciana 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 95.0 Comunitat Valenciana 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 95.7 Comunitat Valenciana 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 92.0 Comunitat Valenciana 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 95.2 Comunitat Valenciana 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 30.0 Comunitat Valenciana 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 35.2 Comunitat Valenciana 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 17.1 Comunitat Valenciana 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 29.8 Comunitat Valenciana 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 19.8 Comunitat Valenciana 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 22.6 Comunitat Valenciana 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 12.1 Comunitat Valenciana 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 19.8 Comunitat Valenciana 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.8 Comunitat Valenciana 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.4 Comunitat Valenciana 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Comunitat Valenciana 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 2.4 Comunitat Valenciana 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 70.3 Comunitat Valenciana 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 73.5 Comunitat Valenciana 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 73.8 Comunitat Valenciana 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 67.9 Comunitat Valenciana 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 99,038.7 Comunitat Valenciana 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 30,905.4 Comunitat Valenciana 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 2,242.4 Comunitat Valenciana 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 65,890.9 Comunitat Valenciana 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 95,695.2 Comunitat Valenciana 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 28,259.3 Comunitat Valenciana 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 2,357.9 Comunitat Valenciana 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 65,078.0 Comunitat Valenciana 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 109,942.3 Comunitat Valenciana 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 33,510.3 Comunitat Valenciana 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 4,275.3 Comunitat Valenciana 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 72,156.8 Comunitat Valenciana 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 43,594.2 Comunitat Valenciana 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 17,406.4 Comunitat Valenciana 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 684.7 Comunitat Valenciana 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 25,503.0 Extremadura 1.1 % of companies that had computers Total Companies 100.0 Extremadura 1.1 % of companies that had computers Industria 100.0 Extremadura 1.1 % of companies that had computers Construction 100.0 Extremadura 1.1 % of companies that had computers Servicios 100.0 Extremadura 1.2 %of companies that had Local Area Network (LAN) Total Companies 75.4 Extremadura 1.2 %of companies that had Local Area Network (LAN) Industria 81.3 Extremadura 1.2 %of companies that had Local Area Network (LAN) Construction 56.2 Extremadura 1.2 %of companies that had Local Area Network (LAN) Servicios 78.6 Extremadura 1.3 % of companies that had a wireless Local Area Network Total Companies 52.5 Extremadura 1.3 % of companies that had a wireless Local Area Network Industria 54.1 Extremadura 1.3 % of companies that had a wireless Local Area Network Construction 34.7 Extremadura 1.3 % of companies that had a wireless Local Area Network Servicios 57.2 Extremadura 1.4 % of companies that had an Internet connection Total Companies 100.0 Extremadura 1.4 % of companies that had an Internet connection Industria 100.0 Extremadura 1.4 % of companies that had an Internet connection Construction 100.0 Extremadura 1.4 % of companies that had an Internet connection Servicios 100.0 Extremadura 1.5 % companies that had Mobile telephony Total Companies 97.0 Extremadura 1.5 % companies that had Mobile telephony Industria 92.6 Extremadura 1.5 % companies that had Mobile telephony Construction 100.0 Extremadura 1.5 % companies that had Mobile telephony Servicios 97.9 Extremadura 2.1 % Personnel that use computers for business purposes Total Companies 43.1 Extremadura 2.1 % Personnel that use computers for business purposes Industria 41.3 Extremadura 2.1 % Personnel that use computers for business purposes Construction 36.8 Extremadura 2.1 % Personnel that use computers for business purposes Servicios 45.2 Extremadura 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 37.4 Extremadura 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 33.7 Extremadura 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 36.7 Extremadura 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 39.1 Extremadura 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 14.4 Extremadura 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 13.8 Extremadura 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 23.9 Extremadura 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 12.8 Extremadura 3 % of companies that used some type of open source software Total Companies 92.7 Extremadura 3 % of companies that used some type of open source software Industria 88.4 Extremadura 3 % of companies that used some type of open source software Construction 87.0 Extremadura 3 % of companies that used some type of open source software Servicios 96.2 Extremadura 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 28.1 Extremadura 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 25.8 Extremadura 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 42.8 Extremadura 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 24.7 Extremadura 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 85.8 Extremadura 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 85.7 Extremadura 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 84.5 Extremadura 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 86.3 Extremadura 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 66.3 Extremadura 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 61.7 Extremadura 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 65.7 Extremadura 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 68.3 Extremadura 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 22.9 Extremadura 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 20.4 Extremadura 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 31.8 Extremadura 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 21.3 Extremadura 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 14.3 Extremadura 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 9.5 Extremadura 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 21.2 Extremadura 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 14.2 Extremadura 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 39.6 Extremadura 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 32.1 Extremadura 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 39.4 Extremadura 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 42.9 Extremadura 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 3.8 Extremadura 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 2.4 Extremadura 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 13.1 Extremadura 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 1.6 Extremadura 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.2 Extremadura 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 7.1 Extremadura 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 13.1 Extremadura 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 2.0 Extremadura 4.3 % of companies that do not use open source software due to market inertia Total Companies 3.6 Extremadura 4.3 % of companies that do not use open source software due to market inertia Industria 2.9 Extremadura 4.3 % of companies that do not use open source software due to market inertia Construction 10.6 Extremadura 4.3 % of companies that do not use open source software due to market inertia Servicios 1.7 Extremadura 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.7 Extremadura 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 8.1 Extremadura 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 13.1 Extremadura 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 0.8 Extremadura 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 2.8 Extremadura 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 0.3 Extremadura 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 13.1 Extremadura 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 0.8 Extremadura 4.6 % of companies that do not use open source software due to other reasons, Total Companies 0.3 Extremadura 4.6 % of companies that do not use open source software due to other reasons, Industria 0.3 Extremadura 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Extremadura 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.5 Extremadura 5.1 ICT experts: % of companies that hired ICT experts Total Companies 12.5 Extremadura 5.1 ICT experts: % of companies that hired ICT experts Industria 15.4 Extremadura 5.1 ICT experts: % of companies that hired ICT experts Construction 1.9 Extremadura 5.1 ICT experts: % of companies that hired ICT experts Servicios 14.5 Extremadura 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 18.8 Extremadura 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 15.1 Extremadura 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 14.9 Extremadura 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 21.5 Extremadura 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 40.1 Extremadura 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 54.1 Extremadura 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 0.0 Extremadura 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 44.4 Extremadura 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 85.1 Extremadura 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 95.0 Extremadura 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 100.0 Extremadura 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 79.1 Extremadura 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 6.1 Extremadura 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 8.5 Extremadura 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 4.3 Extremadura 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 5.6 Extremadura 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.6 Extremadura 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 2.6 Extremadura 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Extremadura 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.0 Extremadura 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 17.4 Extremadura 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 21.8 Extremadura 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 7.0 Extremadura 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 18.7 Extremadura 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 68.5 Extremadura 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 61.0 Extremadura 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 86.7 Extremadura 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 66.2 Extremadura 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 34.0 Extremadura 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 36.3 Extremadura 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 45.1 Extremadura 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 29.7 Extremadura 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 54.4 Extremadura 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 47.2 Extremadura 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 48.1 Extremadura 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 59.3 Extremadura 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 20.4 Extremadura 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 10.4 Extremadura 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 27.9 Extremadura 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 22.4 Extremadura 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 48.4 Extremadura 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 58.5 Extremadura 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 35.1 Extremadura 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 48.2 Extremadura 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 18.3 Extremadura 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 21.0 Extremadura 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 14.8 Extremadura 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 18.2 Extremadura 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 55.2 Extremadura 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 51.1 Extremadura 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 51.6 Extremadura 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 58.0 Extremadura 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 16.6 Extremadura 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 16.6 Extremadura 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 12.4 Extremadura 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 17.8 Extremadura 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 46.7 Extremadura 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 43.4 Extremadura 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 41.8 Extremadura 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 49.5 Extremadura 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 11.8 Extremadura 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 8.5 Extremadura 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 12.4 Extremadura 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 12.9 Extremadura 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 46.6 Extremadura 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 42.9 Extremadura 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 29.2 Extremadura 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 53.5 Extremadura 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 23.9 Extremadura 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 30.2 Extremadura 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 25.5 Extremadura 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 20.8 Extremadura 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 61.1 Extremadura 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 55.3 Extremadura 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 58.7 Extremadura 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 64.2 Extremadura 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Extremadura 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Extremadura 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Extremadura 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Extremadura 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 95.3 Extremadura 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 95.1 Extremadura 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 89.4 Extremadura 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 97.1 Extremadura 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 82.0 Extremadura 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 75.9 Extremadura 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 85.5 Extremadura 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 83.5 Extremadura 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 28.3 Extremadura 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 25.8 Extremadura 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 16.3 Extremadura 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 33.0 Extremadura 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 2.4 Extremadura 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 6.1 Extremadura 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Extremadura 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 1.6 Extremadura 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 71.7 Extremadura 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 70.0 Extremadura 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 85.0 Extremadura 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 68.4 Extremadura 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 55.5 Extremadura 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 55.5 Extremadura 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 61.8 Extremadura 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 53.6 Extremadura 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 62.1 Extremadura 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 54.7 Extremadura 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 82.6 Extremadura 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 59.0 Extremadura 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 20.5 Extremadura 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 34.0 Extremadura 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 8.7 Extremadura 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 18.4 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 0.8 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 2.3 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.3 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 34.3 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 45.9 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 44.4 Extremadura 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 26.4 Extremadura 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 33.6 Extremadura 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 27.7 Extremadura 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 41.3 Extremadura 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 33.7 Extremadura 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 14.5 Extremadura 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 10.2 Extremadura 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 1.3 Extremadura 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 20.3 Extremadura 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 12.2 Extremadura 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 9.1 Extremadura 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 2.5 Extremadura 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 16.4 Extremadura 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 53.0 Extremadura 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 53.4 Extremadura 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 59.6 Extremadura 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 50.8 Extremadura 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 37.8 Extremadura 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 32.1 Extremadura 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 41.8 Extremadura 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 39.0 Extremadura 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 39.5 Extremadura 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 46.4 Extremadura 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 35.6 Extremadura 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 37.8 Extremadura 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 55.1 Extremadura 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 60.0 Extremadura 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 69.7 Extremadura 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 48.7 Extremadura 11 % of companies that paid for advertising on the Internet Total Companies 29.9 Extremadura 11 % of companies that paid for advertising on the Internet Industria 24.3 Extremadura 11 % of companies that paid for advertising on the Internet Construction 27.3 Extremadura 11 % of companies that paid for advertising on the Internet Servicios 33.0 Extremadura 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 93.4 Extremadura 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 95.0 Extremadura 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 89.4 Extremadura 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 93.9 Extremadura 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 88.5 Extremadura 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 92.0 Extremadura 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 83.5 Extremadura 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 88.4 Extremadura 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 83.1 Extremadura 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 81.9 Extremadura 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 83.5 Extremadura 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 83.5 Extremadura 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 74.5 Extremadura 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 77.8 Extremadura 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 60.5 Extremadura 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 77.3 Extremadura 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 74.7 Extremadura 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 78.8 Extremadura 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 64.4 Extremadura 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 76.0 Extremadura 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 44.3 Extremadura 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 42.4 Extremadura 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 58.4 Extremadura 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 40.9 Extremadura 13 % of companies with an Internet connection and website/page(3) Total Companies 64.5 Extremadura 13 % of companies with an Internet connection and website/page(3) Industria 80.8 Extremadura 13 % of companies with an Internet connection and website/page(3) Construction 39.3 Extremadura 13 % of companies with an Internet connection and website/page(3) Servicios 65.2 Extremadura 14.1 Services available on the website Company introduction(4) Total Companies 85.8 Extremadura 14.1 Services available on the website Company introduction(4) Industria 83.2 Extremadura 14.1 Services available on the website Company introduction(4) Construction 90.5 Extremadura 14.1 Services available on the website Company introduction(4) Servicios 86.2 Extremadura 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 24.7 Extremadura 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 13.8 Extremadura 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Extremadura 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 34.9 Extremadura 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 48.7 Extremadura 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 48.9 Extremadura 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 4.9 Extremadura 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 56.5 Extremadura 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 13.4 Extremadura 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 14.1 Extremadura 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Extremadura 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 15.5 Extremadura 14.5 Services available on the website: Online tracking of orders (4) Total Companies 15.0 Extremadura 14.5 Services available on the website: Online tracking of orders (4) Industria 11.4 Extremadura 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Extremadura 14.5 Services available on the website: Online tracking of orders (4) Servicios 19.5 Extremadura 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 12.2 Extremadura 14.6 Services available on the website: Website customisation for regular users(4) Industria 15.0 Extremadura 14.6 Services available on the website: Website customisation for regular users(4) Construction 26.9 Extremadura 14.6 Services available on the website: Website customisation for regular users(4) Servicios 8.2 Extremadura 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 39.0 Extremadura 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 35.7 Extremadura 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 11.0 Extremadura 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 45.8 Extremadura 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 73.2 Extremadura 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 75.3 Extremadura 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 83.3 Extremadura 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 70.2 Extremadura 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 11.5 Extremadura 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 10.9 Extremadura 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 6.0 Extremadura 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 12.9 Extremadura 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 23.1 Extremadura 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 17.8 Extremadura 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 39.2 Extremadura 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 22.9 Extremadura 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 65.0 Extremadura 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 56.9 Extremadura 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 72.2 Extremadura 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 66.3 Extremadura 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 17.2 Extremadura 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 14.1 Extremadura 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 5.7 Extremadura 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 22.0 Extremadura 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.9 Extremadura 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Extremadura 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Extremadura 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 99.8 Extremadura 17 Social Media: % of companies that used Social Media (3) Total Companies 31.1 Extremadura 17 Social Media: % of companies that used Social Media (3) Industria 36.5 Extremadura 17 Social Media: % of companies that used Social Media (3) Construction 6.3 Extremadura 17 Social Media: % of companies that used Social Media (3) Servicios 36.2 Extremadura 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 90.3 Extremadura 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 93.5 Extremadura 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 100.0 Extremadura 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 88.3 Extremadura 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 41.0 Extremadura 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 13.9 Extremadura 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 60.5 Extremadura 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 51.4 Extremadura 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 33.5 Extremadura 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 12.3 Extremadura 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 60.5 Extremadura 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 41.1 Extremadura 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 8.2 Extremadura 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 8.3 Extremadura 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Extremadura 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 8.6 Extremadura 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 66.7 Extremadura 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 63.6 Extremadura 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 60.5 Extremadura 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 68.3 Extremadura 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 53.3 Extremadura 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 43.3 Extremadura 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 60.5 Extremadura 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 57.1 Extremadura 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 34.3 Extremadura 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 32.9 Extremadura 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 60.5 Extremadura 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 33.5 Extremadura 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 26.5 Extremadura 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 13.1 Extremadura 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 100.0 Extremadura 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 28.3 Extremadura 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 20.3 Extremadura 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 8.3 Extremadura 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 0.0 Extremadura 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 26.4 Extremadura 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 26.5 Extremadura 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 5.9 Extremadura 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 69.3 Extremadura 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 33.0 Extremadura 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 40.4 Extremadura 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 44.2 Extremadura 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 30.7 Extremadura 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 39.3 Extremadura 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 41.3 Extremadura 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 52.0 Extremadura 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 69.3 Extremadura 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 35.4 Extremadura 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 0.3 Extremadura 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 0.0 Extremadura 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Extremadura 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 0.4 Extremadura 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 8.1 Extremadura 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 9.3 Extremadura 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 0.0 Extremadura 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 10.0 Extremadura 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 63.8 Extremadura 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 72.6 Extremadura 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction . Extremadura 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 60.4 Extremadura 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 5.9 Extremadura 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 8.7 Extremadura 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction . Extremadura 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 4.9 Extremadura 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 48.0 Extremadura 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 30.1 Extremadura 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction . Extremadura 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 54.8 Extremadura 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 81.2 Extremadura 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 45.3 Extremadura 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction . Extremadura 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 95.1 Extremadura 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 20.3 Extremadura 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 39.8 Extremadura 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction . Extremadura 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 12.7 Extremadura 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 5.8 Extremadura 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 0.0 Extremadura 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction . Extremadura 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 8.0 Extremadura 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 9.9 Extremadura 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 0.0 Extremadura 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction . Extremadura 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 13.8 Extremadura 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 63.3 Extremadura 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 57.2 Extremadura 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction . Extremadura 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 65.6 Extremadura 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 47.3 Extremadura 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 42.8 Extremadura 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction . Extremadura 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 49.0 Extremadura 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 21.7 Extremadura 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 26.1 Extremadura 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 11.6 Extremadura 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 22.9 Extremadura 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 26.1 Extremadura 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 23.1 Extremadura 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 15.4 Extremadura 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 30.6 Extremadura 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 25.2 Extremadura 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 21.6 Extremadura 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 15.4 Extremadura 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 29.7 Extremadura 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 22.1 Extremadura 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 17.2 Extremadura 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 15.4 Extremadura 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 26.1 Extremadura 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 14.4 Extremadura 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 9.6 Extremadura 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 9.2 Extremadura 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 18.0 Extremadura 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 51.5 Extremadura 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 51.2 Extremadura 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 26.9 Extremadura 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 55.4 Extremadura 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 70.5 Extremadura 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 96.1 Extremadura 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 73.1 Extremadura 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 64.4 Extremadura 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 21.2 Extremadura 28 ICT safety: % of companies with a defined ICT safety policy Industria 13.1 Extremadura 28 ICT safety: % of companies with a defined ICT safety policy Construction 6.7 Extremadura 28 ICT safety: % of companies with a defined ICT safety policy Servicios 29.0 Extremadura 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 79.1 Extremadura 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 80.7 Extremadura 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 100.0 Extremadura 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 77.4 Extremadura 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 79.0 Extremadura 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 83.5 Extremadura 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 72.2 Extremadura 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 78.6 Extremadura 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 71.2 Extremadura 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 77.8 Extremadura 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 35.4 Extremadura 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 72.4 Extremadura 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 81.4 Extremadura 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 37.7 Extremadura 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 72.2 Extremadura 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 90.3 Extremadura 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 12.6 Extremadura 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 39.1 Extremadura 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 0.0 Extremadura 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 8.5 Extremadura 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 6.0 Extremadura 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 23.1 Extremadura 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 27.8 Extremadura 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 1.3 Extremadura 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 74.0 Extremadura 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 72.1 Extremadura 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 88.5 Extremadura 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 70.5 Extremadura 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 13.9 Extremadura 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 24.5 Extremadura 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 2.1 Extremadura 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 13.8 Extremadura 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.2 Extremadura 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 9.6 Extremadura 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Extremadura 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 1.6 Extremadura 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 55.0 Extremadura 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 62.0 Extremadura 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 48.9 Extremadura 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 54.2 Extremadura 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 94.3 Extremadura 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 96.8 Extremadura 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 97.2 Extremadura 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 92.2 Extremadura 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 40.2 Extremadura 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 27.9 Extremadura 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 51.1 Extremadura 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 41.4 Extremadura 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 13.1 Extremadura 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 18.4 Extremadura 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 2.4 Extremadura 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 14.1 Extremadura 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 2.6 Extremadura 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 7.2 Extremadura 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Extremadura 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.5 Extremadura 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 58.3 Extremadura 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 57.0 Extremadura 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 54.4 Extremadura 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 60.0 Extremadura 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 5,944.9 Extremadura 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 2,075.5 Extremadura 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 304.1 Extremadura 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 3,565.2 Extremadura 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 4,193.8 Extremadura 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 1,425.2 Extremadura 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 151.3 Extremadura 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 2,617.3 Extremadura 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 6,142.6 Extremadura 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 1,442.9 Extremadura 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 483.5 Extremadura 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 4,216.3 Extremadura 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 3,550.2 Extremadura 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 749.1 Extremadura 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 269.1 Extremadura 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 2,531.9 Galicia 1.1 % of companies that had computers Total Companies 98.5 Galicia 1.1 % of companies that had computers Industria 99.2 Galicia 1.1 % of companies that had computers Construction 100.0 Galicia 1.1 % of companies that had computers Servicios 97.8 Galicia 1.2 %of companies that had Local Area Network (LAN) Total Companies 85.3 Galicia 1.2 %of companies that had Local Area Network (LAN) Industria 83.9 Galicia 1.2 %of companies that had Local Area Network (LAN) Construction 84.4 Galicia 1.2 %of companies that had Local Area Network (LAN) Servicios 86.3 Galicia 1.3 % of companies that had a wireless Local Area Network Total Companies 59.4 Galicia 1.3 % of companies that had a wireless Local Area Network Industria 52.9 Galicia 1.3 % of companies that had a wireless Local Area Network Construction 62.1 Galicia 1.3 % of companies that had a wireless Local Area Network Servicios 62.1 Galicia 1.4 % of companies that had an Internet connection Total Companies 98.4 Galicia 1.4 % of companies that had an Internet connection Industria 99.2 Galicia 1.4 % of companies that had an Internet connection Construction 100.0 Galicia 1.4 % of companies that had an Internet connection Servicios 97.6 Galicia 1.5 % companies that had Mobile telephony Total Companies 97.0 Galicia 1.5 % companies that had Mobile telephony Industria 96.4 Galicia 1.5 % companies that had Mobile telephony Construction 100.0 Galicia 1.5 % companies that had Mobile telephony Servicios 96.5 Galicia 2.1 % Personnel that use computers for business purposes Total Companies 48.8 Galicia 2.1 % Personnel that use computers for business purposes Industria 46.5 Galicia 2.1 % Personnel that use computers for business purposes Construction 33.8 Galicia 2.1 % Personnel that use computers for business purposes Servicios 52.3 Galicia 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 40.2 Galicia 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 33.9 Galicia 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 32.3 Galicia 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 44.7 Galicia 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 16.4 Galicia 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 16.1 Galicia 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 18.5 Galicia 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 16.3 Galicia 3 % of companies that used some type of open source software Total Companies 84.8 Galicia 3 % of companies that used some type of open source software Industria 80.0 Galicia 3 % of companies that used some type of open source software Construction 87.5 Galicia 3 % of companies that used some type of open source software Servicios 86.5 Galicia 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 36.1 Galicia 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 30.6 Galicia 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 23.9 Galicia 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 42.0 Galicia 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 80.9 Galicia 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 74.3 Galicia 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 82.7 Galicia 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 83.9 Galicia 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 58.3 Galicia 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 55.6 Galicia 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 43.8 Galicia 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 63.2 Galicia 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 25.3 Galicia 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 13.1 Galicia 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 20.1 Galicia 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 32.9 Galicia 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 20.7 Galicia 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 13.8 Galicia 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 18.7 Galicia 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 24.8 Galicia 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 30.6 Galicia 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 19.6 Galicia 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 17.8 Galicia 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 39.4 Galicia 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 5.2 Galicia 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 6.2 Galicia 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 6.3 Galicia 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 4.4 Galicia 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 8.0 Galicia 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 10.7 Galicia 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 7.8 Galicia 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.7 Galicia 4.3 % of companies that do not use open source software due to market inertia Total Companies 4.9 Galicia 4.3 % of companies that do not use open source software due to market inertia Industria 5.6 Galicia 4.3 % of companies that do not use open source software due to market inertia Construction 3.1 Galicia 4.3 % of companies that do not use open source software due to market inertia Servicios 4.9 Galicia 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.5 Galicia 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 6.5 Galicia 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 3.1 Galicia 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.8 Galicia 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 4.6 Galicia 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 3.3 Galicia 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 4.7 Galicia 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 5.3 Galicia 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.6 Galicia 4.6 % of companies that do not use open source software due to other reasons, Industria 4.3 Galicia 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Galicia 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.7 Galicia 5.1 ICT experts: % of companies that hired ICT experts Total Companies 19.7 Galicia 5.1 ICT experts: % of companies that hired ICT experts Industria 20.5 Galicia 5.1 ICT experts: % of companies that hired ICT experts Construction 18.2 Galicia 5.1 ICT experts: % of companies that hired ICT experts Servicios 19.7 Galicia 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 18.6 Galicia 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 18.5 Galicia 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 10.8 Galicia 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 20.5 Galicia 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 50.5 Galicia 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 62.4 Galicia 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 36.5 Galicia 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 46.8 Galicia 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 83.8 Galicia 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 82.0 Galicia 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 78.0 Galicia 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 85.4 Galicia 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 7.6 Galicia 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 6.1 Galicia 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 7.9 Galicia 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 8.3 Galicia 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 1.1 Galicia 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 1.6 Galicia 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 1.7 Galicia 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.7 Galicia 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 21.5 Galicia 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 22.2 Galicia 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 13.8 Galicia 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 23.0 Galicia 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 65.4 Galicia 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 62.6 Galicia 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 81.2 Galicia 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 63.0 Galicia 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 32.6 Galicia 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 32.5 Galicia 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 36.0 Galicia 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 31.8 Galicia 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 54.3 Galicia 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 51.9 Galicia 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 51.1 Galicia 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 56.3 Galicia 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 12.0 Galicia 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 11.9 Galicia 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.3 Galicia 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 12.9 Galicia 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 57.3 Galicia 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 60.0 Galicia 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 51.0 Galicia 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 57.4 Galicia 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 12.7 Galicia 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 11.6 Galicia 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.9 Galicia 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 14.3 Galicia 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 55.8 Galicia 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 58.0 Galicia 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 48.8 Galicia 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 56.4 Galicia 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 9.7 Galicia 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 9.3 Galicia 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 3.3 Galicia 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 11.5 Galicia 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 48.8 Galicia 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 46.5 Galicia 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 38.6 Galicia 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 52.4 Galicia 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 10.3 Galicia 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 11.2 Galicia 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 4.8 Galicia 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 11.2 Galicia 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 45.0 Galicia 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 39.2 Galicia 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 35.4 Galicia 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 50.4 Galicia 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 20.6 Galicia 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 21.9 Galicia 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 22.1 Galicia 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 19.5 Galicia 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 63.6 Galicia 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 57.0 Galicia 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 64.2 Galicia 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 66.9 Galicia 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.6 Galicia 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 99.6 Galicia 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Galicia 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.5 Galicia 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 96.3 Galicia 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 97.9 Galicia 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 91.8 Galicia 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 96.6 Galicia 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 84.8 Galicia 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 88.4 Galicia 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 85.2 Galicia 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 82.8 Galicia 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 28.9 Galicia 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 22.7 Galicia 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 19.3 Galicia 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 34.5 Galicia 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 3.4 Galicia 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 4.2 Galicia 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.5 Galicia 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 3.7 Galicia 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 75.5 Galicia 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 74.5 Galicia 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 71.9 Galicia 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 76.9 Galicia 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 56.5 Galicia 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 60.5 Galicia 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 48.5 Galicia 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 56.4 Galicia 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 68.6 Galicia 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 63.6 Galicia 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 71.1 Galicia 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 70.5 Galicia 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 24.9 Galicia 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 22.8 Galicia 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 30.6 Galicia 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 24.6 Galicia 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.1 Galicia 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 1.7 Galicia 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Galicia 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.0 Galicia 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 42.4 Galicia 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 49.0 Galicia 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 40.9 Galicia 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 39.2 Galicia 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 25.9 Galicia 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 26.1 Galicia 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 31.3 Galicia 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 24.3 Galicia 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 13.9 Galicia 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 8.8 Galicia 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 16.1 Galicia 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 16.1 Galicia 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 13.1 Galicia 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 12.2 Galicia 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 3.6 Galicia 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 16.0 Galicia 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 59.0 Galicia 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 55.6 Galicia 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 62.5 Galicia 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 59.9 Galicia 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 39.0 Galicia 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 40.7 Galicia 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 38.6 Galicia 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 38.2 Galicia 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 53.3 Galicia 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 49.9 Galicia 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 61.7 Galicia 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 53.0 Galicia 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 55.1 Galicia 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 53.3 Galicia 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 57.5 Galicia 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 55.4 Galicia 11 % of companies that paid for advertising on the Internet Total Companies 24.8 Galicia 11 % of companies that paid for advertising on the Internet Industria 20.8 Galicia 11 % of companies that paid for advertising on the Internet Construction 16.1 Galicia 11 % of companies that paid for advertising on the Internet Servicios 29.1 Galicia 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 89.7 Galicia 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 84.0 Galicia 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 92.2 Galicia 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 92.1 Galicia 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 78.7 Galicia 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 76.0 Galicia 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 79.7 Galicia 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 79.9 Galicia 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 79.5 Galicia 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 74.6 Galicia 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 86.0 Galicia 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 80.4 Galicia 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 71.3 Galicia 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 73.6 Galicia 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 60.1 Galicia 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 72.9 Galicia 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 76.0 Galicia 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 74.5 Galicia 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 66.7 Galicia 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 79.1 Galicia 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 60.4 Galicia 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 61.5 Galicia 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 45.9 Galicia 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 63.4 Galicia 13 % of companies with an Internet connection and website/page(3) Total Companies 74.0 Galicia 13 % of companies with an Internet connection and website/page(3) Industria 70.6 Galicia 13 % of companies with an Internet connection and website/page(3) Construction 62.9 Galicia 13 % of companies with an Internet connection and website/page(3) Servicios 78.5 Galicia 14.1 Services available on the website Company introduction(4) Total Companies 88.6 Galicia 14.1 Services available on the website Company introduction(4) Industria 91.2 Galicia 14.1 Services available on the website Company introduction(4) Construction 87.9 Galicia 14.1 Services available on the website Company introduction(4) Servicios 87.5 Galicia 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 13.8 Galicia 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 4.9 Galicia 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.6 Galicia 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 20.6 Galicia 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 48.3 Galicia 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 44.4 Galicia 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 30.9 Galicia 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 53.6 Galicia 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 6.5 Galicia 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 1.6 Galicia 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.6 Galicia 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 10.1 Galicia 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.1 Galicia 14.5 Services available on the website: Online tracking of orders (4) Industria 3.0 Galicia 14.5 Services available on the website: Online tracking of orders (4) Construction 5.5 Galicia 14.5 Services available on the website: Online tracking of orders (4) Servicios 16.1 Galicia 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 6.7 Galicia 14.6 Services available on the website: Website customisation for regular users(4) Industria 5.1 Galicia 14.6 Services available on the website: Website customisation for regular users(4) Construction 7.3 Galicia 14.6 Services available on the website: Website customisation for regular users(4) Servicios 7.3 Galicia 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 38.3 Galicia 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 25.4 Galicia 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 25.1 Galicia 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 46.9 Galicia 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 70.3 Galicia 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 65.8 Galicia 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 68.2 Galicia 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 72.9 Galicia 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 22.1 Galicia 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 15.9 Galicia 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 22.4 Galicia 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 24.9 Galicia 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 27.6 Galicia 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 25.2 Galicia 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 27.3 Galicia 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 28.8 Galicia 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 71.5 Galicia 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 64.5 Galicia 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 89.1 Galicia 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 70.8 Galicia 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 14.3 Galicia 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 16.9 Galicia 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 5.0 Galicia 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 16.0 Galicia 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.0 Galicia 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 99.7 Galicia 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Galicia 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 98.3 Galicia 17 Social Media: % of companies that used Social Media (3) Total Companies 32.6 Galicia 17 Social Media: % of companies that used Social Media (3) Industria 23.8 Galicia 17 Social Media: % of companies that used Social Media (3) Construction 23.8 Galicia 17 Social Media: % of companies that used Social Media (3) Servicios 39.5 Galicia 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 93.7 Galicia 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 90.9 Galicia 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 88.7 Galicia 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 95.4 Galicia 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 36.5 Galicia 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 26.0 Galicia 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 27.4 Galicia 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 41.2 Galicia 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 34.0 Galicia 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 38.1 Galicia 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 24.7 Galicia 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 34.1 Galicia 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 6.5 Galicia 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 5.0 Galicia 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Galicia 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 7.9 Galicia 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 78.4 Galicia 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 84.2 Galicia 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 42.1 Galicia 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 82.1 Galicia 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 62.8 Galicia 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 56.7 Galicia 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 31.0 Galicia 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 69.5 Galicia 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 39.1 Galicia 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 37.5 Galicia 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 14.7 Galicia 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 43.3 Galicia 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 26.8 Galicia 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 17.0 Galicia 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 15.8 Galicia 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 31.6 Galicia 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 27.1 Galicia 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 34.0 Galicia 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 11.6 Galicia 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 27.2 Galicia 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 22.6 Galicia 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 21.5 Galicia 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 2.8 Galicia 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 25.9 Galicia 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 48.3 Galicia 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 47.1 Galicia 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 16.2 Galicia 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 53.5 Galicia 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 39.1 Galicia 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 45.0 Galicia 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 60.6 Galicia 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 33.9 Galicia 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 5.1 Galicia 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 1.3 Galicia 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 13.1 Galicia 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 5.1 Galicia 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 12.8 Galicia 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 11.8 Galicia 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 5.7 Galicia 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 15.2 Galicia 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 81.1 Galicia 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 83.9 Galicia 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 100.0 Galicia 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 78.2 Galicia 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 28.8 Galicia 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 21.1 Galicia 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 23.2 Galicia 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 32.5 Galicia 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 55.0 Galicia 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 43.9 Galicia 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 29.8 Galicia 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 61.9 Galicia 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 62.4 Galicia 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 70.6 Galicia 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 93.5 Galicia 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 56.1 Galicia 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 14.2 Galicia 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 10.5 Galicia 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 31.9 Galicia 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 14.1 Galicia 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 18.7 Galicia 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 16.0 Galicia 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 6.5 Galicia 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 20.9 Galicia 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 18.8 Galicia 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 9.6 Galicia 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 23.2 Galicia 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 22.1 Galicia 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 74.2 Galicia 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 72.3 Galicia 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 100.0 Galicia 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 72.5 Galicia 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 42.7 Galicia 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 41.1 Galicia 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 84.8 Galicia 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 39.4 Galicia 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 35.2 Galicia 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 46.7 Galicia 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 21.1 Galicia 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 32.7 Galicia 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 33.2 Galicia 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 29.6 Galicia 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 9.3 Galicia 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 40.9 Galicia 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 32.1 Galicia 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 29.0 Galicia 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 9.3 Galicia 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 39.2 Galicia 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 23.5 Galicia 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 18.8 Galicia 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 3.6 Galicia 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 30.8 Galicia 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 15.7 Galicia 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 12.8 Galicia 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 11.6 Galicia 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 18.3 Galicia 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 55.0 Galicia 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 48.1 Galicia 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 73.0 Galicia 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 54.8 Galicia 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 70.4 Galicia 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 85.0 Galicia 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 40.6 Galicia 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 69.7 Galicia 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 31.4 Galicia 28 ICT safety: % of companies with a defined ICT safety policy Industria 30.2 Galicia 28 ICT safety: % of companies with a defined ICT safety policy Construction 28.4 Galicia 28 ICT safety: % of companies with a defined ICT safety policy Servicios 32.7 Galicia 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 90.6 Galicia 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 89.0 Galicia 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 88.6 Galicia 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 91.8 Galicia 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 85.9 Galicia 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 87.3 Galicia 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 88.2 Galicia 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 84.7 Galicia 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 74.6 Galicia 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 72.4 Galicia 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 75.1 Galicia 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 75.6 Galicia 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 70.4 Galicia 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 77.8 Galicia 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 67.3 Galicia 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 67.5 Galicia 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 16.7 Galicia 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 7.7 Galicia 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 12.8 Galicia 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 21.8 Galicia 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 12.9 Galicia 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 14.5 Galicia 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 19.9 Galicia 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 10.6 Galicia 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 67.3 Galicia 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 57.9 Galicia 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 66.7 Galicia 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 72.3 Galicia 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 14.4 Galicia 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 14.2 Galicia 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 14.7 Galicia 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 14.4 Galicia 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.7 Galicia 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 3.4 Galicia 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 7.9 Galicia 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 2.8 Galicia 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 54.9 Galicia 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 53.1 Galicia 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 43.4 Galicia 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 58.2 Galicia 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 95.8 Galicia 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 98.0 Galicia 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 97.7 Galicia 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 94.4 Galicia 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 39.5 Galicia 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 41.1 Galicia 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 51.1 Galicia 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 36.2 Galicia 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 12.8 Galicia 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 10.5 Galicia 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 8.8 Galicia 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 15.1 Galicia 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.5 Galicia 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.6 Galicia 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Galicia 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 2.3 Galicia 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 59.1 Galicia 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 51.3 Galicia 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 50.7 Galicia 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 65.2 Galicia 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 63,157.9 Galicia 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 13,306.0 Galicia 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 1,762.7 Galicia 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 48,089.1 Galicia 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 33,681.1 Galicia 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 12,372.9 Galicia 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 1,434.9 Galicia 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 19,873.3 Galicia 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 80,728.9 Galicia 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 17,292.9 Galicia 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 1,233.8 Galicia 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 62,202.2 Galicia 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 17,082.0 Galicia 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 5,581.1 Galicia 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 1,030.1 Galicia 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 10,470.8 Madrid, Comunidad de 1.1 % of companies that had computers Total Companies 99.5 Madrid, Comunidad de 1.1 % of companies that had computers Industria 98.3 Madrid, Comunidad de 1.1 % of companies that had computers Construction 99.7 Madrid, Comunidad de 1.1 % of companies that had computers Servicios 99.7 Madrid, Comunidad de 1.2 %of companies that had Local Area Network (LAN) Total Companies 88.8 Madrid, Comunidad de 1.2 %of companies that had Local Area Network (LAN) Industria 87.1 Madrid, Comunidad de 1.2 %of companies that had Local Area Network (LAN) Construction 79.1 Madrid, Comunidad de 1.2 %of companies that had Local Area Network (LAN) Servicios 90.6 Madrid, Comunidad de 1.3 % of companies that had a wireless Local Area Network Total Companies 68.2 Madrid, Comunidad de 1.3 % of companies that had a wireless Local Area Network Industria 72.5 Madrid, Comunidad de 1.3 % of companies that had a wireless Local Area Network Construction 44.5 Madrid, Comunidad de 1.3 % of companies that had a wireless Local Area Network Servicios 70.9 Madrid, Comunidad de 1.4 % of companies that had an Internet connection Total Companies 99.4 Madrid, Comunidad de 1.4 % of companies that had an Internet connection Industria 98.3 Madrid, Comunidad de 1.4 % of companies that had an Internet connection Construction 99.7 Madrid, Comunidad de 1.4 % of companies that had an Internet connection Servicios 99.6 Madrid, Comunidad de 1.5 % companies that had Mobile telephony Total Companies 97.1 Madrid, Comunidad de 1.5 % companies that had Mobile telephony Industria 97.1 Madrid, Comunidad de 1.5 % companies that had Mobile telephony Construction 97.1 Madrid, Comunidad de 1.5 % companies that had Mobile telephony Servicios 97.2 Madrid, Comunidad de 2.1 % Personnel that use computers for business purposes Total Companies 68.3 Madrid, Comunidad de 2.1 % Personnel that use computers for business purposes Industria 69.5 Madrid, Comunidad de 2.1 % Personnel that use computers for business purposes Construction 46.3 Madrid, Comunidad de 2.1 % Personnel that use computers for business purposes Servicios 69.7 Madrid, Comunidad de 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 58.3 Madrid, Comunidad de 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 57.6 Madrid, Comunidad de 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 43.8 Madrid, Comunidad de 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 59.4 Madrid, Comunidad de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 27.9 Madrid, Comunidad de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 34.9 Madrid, Comunidad de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 25.7 Madrid, Comunidad de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 26.8 Madrid, Comunidad de 3 % of companies that used some type of open source software Total Companies 84.6 Madrid, Comunidad de 3 % of companies that used some type of open source software Industria 84.7 Madrid, Comunidad de 3 % of companies that used some type of open source software Construction 77.9 Madrid, Comunidad de 3 % of companies that used some type of open source software Servicios 85.6 Madrid, Comunidad de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 40.6 Madrid, Comunidad de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 39.9 Madrid, Comunidad de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 25.4 Madrid, Comunidad de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 43.0 Madrid, Comunidad de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 79.5 Madrid, Comunidad de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 79.5 Madrid, Comunidad de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 68.4 Madrid, Comunidad de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 81.2 Madrid, Comunidad de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 58.3 Madrid, Comunidad de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 59.9 Madrid, Comunidad de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 47.8 Madrid, Comunidad de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 59.6 Madrid, Comunidad de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 35.8 Madrid, Comunidad de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 23.5 Madrid, Comunidad de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 25.8 Madrid, Comunidad de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 39.8 Madrid, Comunidad de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 28.5 Madrid, Comunidad de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 31.5 Madrid, Comunidad de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 14.7 Madrid, Comunidad de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 29.9 Madrid, Comunidad de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 37.4 Madrid, Comunidad de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 37.9 Madrid, Comunidad de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 18.0 Madrid, Comunidad de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 40.2 Madrid, Comunidad de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 6.1 Madrid, Comunidad de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 7.5 Madrid, Comunidad de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 11.6 Madrid, Comunidad de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 5.0 Madrid, Comunidad de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 7.5 Madrid, Comunidad de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 9.8 Madrid, Comunidad de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 10.9 Madrid, Comunidad de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.5 Madrid, Comunidad de 4.3 % of companies that do not use open source software due to market inertia Total Companies 6.5 Madrid, Comunidad de 4.3 % of companies that do not use open source software due to market inertia Industria 4.2 Madrid, Comunidad de 4.3 % of companies that do not use open source software due to market inertia Construction 16.0 Madrid, Comunidad de 4.3 % of companies that do not use open source software due to market inertia Servicios 5.5 Madrid, Comunidad de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.9 Madrid, Comunidad de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 7.0 Madrid, Comunidad de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 8.2 Madrid, Comunidad de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.9 Madrid, Comunidad de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 6.4 Madrid, Comunidad de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 8.8 Madrid, Comunidad de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 10.2 Madrid, Comunidad de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 5.4 Madrid, Comunidad de 4.6 % of companies that do not use open source software due to other reasons, Total Companies 2.9 Madrid, Comunidad de 4.6 % of companies that do not use open source software due to other reasons, Industria 3.7 Madrid, Comunidad de 4.6 % of companies that do not use open source software due to other reasons, Construction 0.1 Madrid, Comunidad de 4.6 % of companies that do not use open source software due to other reasons, Servicios 3.1 Madrid, Comunidad de 5.1 ICT experts: % of companies that hired ICT experts Total Companies 34.5 Madrid, Comunidad de 5.1 ICT experts: % of companies that hired ICT experts Industria 23.2 Madrid, Comunidad de 5.1 ICT experts: % of companies that hired ICT experts Construction 26.2 Madrid, Comunidad de 5.1 ICT experts: % of companies that hired ICT experts Servicios 38.1 Madrid, Comunidad de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 26.5 Madrid, Comunidad de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 18.2 Madrid, Comunidad de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 15.6 Madrid, Comunidad de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 29.9 Madrid, Comunidad de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 71.1 Madrid, Comunidad de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 66.3 Madrid, Comunidad de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 80.3 Madrid, Comunidad de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 71.0 Madrid, Comunidad de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 77.5 Madrid, Comunidad de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 88.2 Madrid, Comunidad de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 77.6 Madrid, Comunidad de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 76.1 Madrid, Comunidad de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 16.4 Madrid, Comunidad de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 8.7 Madrid, Comunidad de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 8.4 Madrid, Comunidad de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 19.2 Madrid, Comunidad de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 3.8 Madrid, Comunidad de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 1.7 Madrid, Comunidad de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.2 Madrid, Comunidad de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 4.8 Madrid, Comunidad de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 40.0 Madrid, Comunidad de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 35.2 Madrid, Comunidad de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 41.3 Madrid, Comunidad de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 40.8 Madrid, Comunidad de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 51.5 Madrid, Comunidad de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 55.4 Madrid, Comunidad de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 44.6 Madrid, Comunidad de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 51.7 Madrid, Comunidad de 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 48.9 Madrid, Comunidad de 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 49.0 Madrid, Comunidad de 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 53.1 Madrid, Comunidad de 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 48.2 Madrid, Comunidad de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 41.5 Madrid, Comunidad de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 41.6 Madrid, Comunidad de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 33.2 Madrid, Comunidad de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 42.7 Madrid, Comunidad de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 25.5 Madrid, Comunidad de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 18.8 Madrid, Comunidad de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 27.1 Madrid, Comunidad de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 26.7 Madrid, Comunidad de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 47.4 Madrid, Comunidad de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 49.3 Madrid, Comunidad de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 33.5 Madrid, Comunidad de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 49.1 Madrid, Comunidad de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 28.4 Madrid, Comunidad de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 23.2 Madrid, Comunidad de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 28.6 Madrid, Comunidad de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 29.4 Madrid, Comunidad de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 49.0 Madrid, Comunidad de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 54.7 Madrid, Comunidad de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 33.0 Madrid, Comunidad de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 50.2 Madrid, Comunidad de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 23.2 Madrid, Comunidad de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 16.0 Madrid, Comunidad de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 20.8 Madrid, Comunidad de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 25.1 Madrid, Comunidad de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 47.5 Madrid, Comunidad de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 53.3 Madrid, Comunidad de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 30.3 Madrid, Comunidad de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 48.9 Madrid, Comunidad de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 23.9 Madrid, Comunidad de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 15.3 Madrid, Comunidad de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 23.2 Madrid, Comunidad de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 25.8 Madrid, Comunidad de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 45.5 Madrid, Comunidad de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 47.7 Madrid, Comunidad de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 29.1 Madrid, Comunidad de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 47.4 Madrid, Comunidad de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 36.0 Madrid, Comunidad de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 33.1 Madrid, Comunidad de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 37.8 Madrid, Comunidad de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 36.4 Madrid, Comunidad de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 50.0 Madrid, Comunidad de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 48.8 Madrid, Comunidad de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 41.9 Madrid, Comunidad de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 51.5 Madrid, Comunidad de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Madrid, Comunidad de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Madrid, Comunidad de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Madrid, Comunidad de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Madrid, Comunidad de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 96.4 Madrid, Comunidad de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 95.5 Madrid, Comunidad de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 98.6 Madrid, Comunidad de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 96.2 Madrid, Comunidad de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 72.2 Madrid, Comunidad de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 83.8 Madrid, Comunidad de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 73.3 Madrid, Comunidad de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 69.7 Madrid, Comunidad de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 49.6 Madrid, Comunidad de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 38.2 Madrid, Comunidad de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 40.3 Madrid, Comunidad de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 53.4 Madrid, Comunidad de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 6.6 Madrid, Comunidad de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 5.3 Madrid, Comunidad de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 4.4 Madrid, Comunidad de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 7.3 Madrid, Comunidad de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 85.4 Madrid, Comunidad de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 78.2 Madrid, Comunidad de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 81.6 Madrid, Comunidad de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 87.5 Madrid, Comunidad de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 68.9 Madrid, Comunidad de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 56.2 Madrid, Comunidad de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 70.7 Madrid, Comunidad de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 71.2 Madrid, Comunidad de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 75.0 Madrid, Comunidad de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 70.9 Madrid, Comunidad de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 69.3 Madrid, Comunidad de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 76.7 Madrid, Comunidad de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 30.7 Madrid, Comunidad de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 29.6 Madrid, Comunidad de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 24.4 Madrid, Comunidad de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 31.8 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.7 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 4.7 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 1.5 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.1 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 25.3 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 26.4 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 38.1 Madrid, Comunidad de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 23.1 Madrid, Comunidad de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 21.6 Madrid, Comunidad de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 23.6 Madrid, Comunidad de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 29.4 Madrid, Comunidad de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 20.0 Madrid, Comunidad de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 21.3 Madrid, Comunidad de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 18.6 Madrid, Comunidad de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 12.0 Madrid, Comunidad de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 23.3 Madrid, Comunidad de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 26.6 Madrid, Comunidad de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 22.2 Madrid, Comunidad de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 17.6 Madrid, Comunidad de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 28.9 Madrid, Comunidad de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 70.8 Madrid, Comunidad de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 67.2 Madrid, Comunidad de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 64.8 Madrid, Comunidad de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 72.4 Madrid, Comunidad de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 56.2 Madrid, Comunidad de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 53.5 Madrid, Comunidad de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 44.6 Madrid, Comunidad de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 58.5 Madrid, Comunidad de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 63.2 Madrid, Comunidad de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 62.1 Madrid, Comunidad de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 57.1 Madrid, Comunidad de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 64.4 Madrid, Comunidad de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 67.9 Madrid, Comunidad de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 57.9 Madrid, Comunidad de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 63.1 Madrid, Comunidad de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 70.6 Madrid, Comunidad de 11 % of companies that paid for advertising on the Internet Total Companies 28.7 Madrid, Comunidad de 11 % of companies that paid for advertising on the Internet Industria 20.3 Madrid, Comunidad de 11 % of companies that paid for advertising on the Internet Construction 17.3 Madrid, Comunidad de 11 % of companies that paid for advertising on the Internet Servicios 32.2 Madrid, Comunidad de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 95.3 Madrid, Comunidad de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 95.6 Madrid, Comunidad de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 100.0 Madrid, Comunidad de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 94.5 Madrid, Comunidad de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 84.6 Madrid, Comunidad de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 82.7 Madrid, Comunidad de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 88.6 Madrid, Comunidad de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 84.3 Madrid, Comunidad de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 85.7 Madrid, Comunidad de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 88.7 Madrid, Comunidad de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 92.5 Madrid, Comunidad de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 84.1 Madrid, Comunidad de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 77.4 Madrid, Comunidad de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 74.7 Madrid, Comunidad de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 82.8 Madrid, Comunidad de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 77.2 Madrid, Comunidad de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 87.5 Madrid, Comunidad de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 89.3 Madrid, Comunidad de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 91.3 Madrid, Comunidad de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 86.5 Madrid, Comunidad de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 72.2 Madrid, Comunidad de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 67.7 Madrid, Comunidad de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 77.8 Madrid, Comunidad de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 72.2 Madrid, Comunidad de 13 % of companies with an Internet connection and website/page(3) Total Companies 76.8 Madrid, Comunidad de 13 % of companies with an Internet connection and website/page(3) Industria 78.8 Madrid, Comunidad de 13 % of companies with an Internet connection and website/page(3) Construction 59.2 Madrid, Comunidad de 13 % of companies with an Internet connection and website/page(3) Servicios 79.1 Madrid, Comunidad de 14.1 Services available on the website Company introduction(4) Total Companies 93.1 Madrid, Comunidad de 14.1 Services available on the website Company introduction(4) Industria 91.8 Madrid, Comunidad de 14.1 Services available on the website Company introduction(4) Construction 94.3 Madrid, Comunidad de 14.1 Services available on the website Company introduction(4) Servicios 93.2 Madrid, Comunidad de 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 17.4 Madrid, Comunidad de 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 5.3 Madrid, Comunidad de 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.4 Madrid, Comunidad de 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 21.7 Madrid, Comunidad de 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 52.1 Madrid, Comunidad de 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 63.5 Madrid, Comunidad de 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 24.3 Madrid, Comunidad de 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 52.9 Madrid, Comunidad de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 8.5 Madrid, Comunidad de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 5.7 Madrid, Comunidad de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.1 Madrid, Comunidad de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 10.0 Madrid, Comunidad de 14.5 Services available on the website: Online tracking of orders (4) Total Companies 12.3 Madrid, Comunidad de 14.5 Services available on the website: Online tracking of orders (4) Industria 7.1 Madrid, Comunidad de 14.5 Services available on the website: Online tracking of orders (4) Construction 0.4 Madrid, Comunidad de 14.5 Services available on the website: Online tracking of orders (4) Servicios 14.7 Madrid, Comunidad de 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 7.7 Madrid, Comunidad de 14.6 Services available on the website: Website customisation for regular users(4) Industria 6.9 Madrid, Comunidad de 14.6 Services available on the website: Website customisation for regular users(4) Construction 2.6 Madrid, Comunidad de 14.6 Services available on the website: Website customisation for regular users(4) Servicios 8.4 Madrid, Comunidad de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 42.4 Madrid, Comunidad de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 35.3 Madrid, Comunidad de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 30.0 Madrid, Comunidad de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 45.3 Madrid, Comunidad de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 73.2 Madrid, Comunidad de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 73.1 Madrid, Comunidad de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 58.5 Madrid, Comunidad de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 74.8 Madrid, Comunidad de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 33.1 Madrid, Comunidad de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 24.1 Madrid, Comunidad de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 28.7 Madrid, Comunidad de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 35.5 Madrid, Comunidad de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 33.5 Madrid, Comunidad de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 30.1 Madrid, Comunidad de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 35.1 Madrid, Comunidad de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 34.0 Madrid, Comunidad de 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 71.4 Madrid, Comunidad de 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 66.7 Madrid, Comunidad de 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 67.5 Madrid, Comunidad de 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 73.0 Madrid, Comunidad de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 25.4 Madrid, Comunidad de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 21.1 Madrid, Comunidad de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 15.2 Madrid, Comunidad de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 27.6 Madrid, Comunidad de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.0 Madrid, Comunidad de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 97.9 Madrid, Comunidad de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Madrid, Comunidad de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 99.1 Madrid, Comunidad de 17 Social Media: % of companies that used Social Media (3) Total Companies 42.2 Madrid, Comunidad de 17 Social Media: % of companies that used Social Media (3) Industria 33.5 Madrid, Comunidad de 17 Social Media: % of companies that used Social Media (3) Construction 15.8 Madrid, Comunidad de 17 Social Media: % of companies that used Social Media (3) Servicios 47.9 Madrid, Comunidad de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 94.5 Madrid, Comunidad de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 97.0 Madrid, Comunidad de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 99.4 Madrid, Comunidad de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 93.9 Madrid, Comunidad de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 54.0 Madrid, Comunidad de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 38.9 Madrid, Comunidad de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 34.9 Madrid, Comunidad de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 57.1 Madrid, Comunidad de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 52.4 Madrid, Comunidad de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 49.5 Madrid, Comunidad de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 40.2 Madrid, Comunidad de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 53.5 Madrid, Comunidad de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 13.1 Madrid, Comunidad de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 5.1 Madrid, Comunidad de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 26.8 Madrid, Comunidad de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 13.5 Madrid, Comunidad de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 76.0 Madrid, Comunidad de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 75.4 Madrid, Comunidad de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 65.2 Madrid, Comunidad de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 76.6 Madrid, Comunidad de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 54.9 Madrid, Comunidad de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 46.0 Madrid, Comunidad de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 30.9 Madrid, Comunidad de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 57.4 Madrid, Comunidad de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 32.7 Madrid, Comunidad de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 22.4 Madrid, Comunidad de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 31.8 Madrid, Comunidad de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 34.2 Madrid, Comunidad de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 30.9 Madrid, Comunidad de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 23.1 Madrid, Comunidad de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 16.7 Madrid, Comunidad de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 32.7 Madrid, Comunidad de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 39.4 Madrid, Comunidad de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 21.2 Madrid, Comunidad de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 34.4 Madrid, Comunidad de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 42.3 Madrid, Comunidad de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 38.2 Madrid, Comunidad de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 32.4 Madrid, Comunidad de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 14.4 Madrid, Comunidad de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 40.2 Madrid, Comunidad de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 43.4 Madrid, Comunidad de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 27.5 Madrid, Comunidad de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 41.2 Madrid, Comunidad de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 45.8 Madrid, Comunidad de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 48.8 Madrid, Comunidad de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 69.0 Madrid, Comunidad de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 52.6 Madrid, Comunidad de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 45.8 Madrid, Comunidad de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.8 Madrid, Comunidad de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 0.2 Madrid, Comunidad de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 3.3 Madrid, Comunidad de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 4.3 Madrid, Comunidad de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 21.6 Madrid, Comunidad de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 12.4 Madrid, Comunidad de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 15.7 Madrid, Comunidad de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 24.4 Madrid, Comunidad de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 69.3 Madrid, Comunidad de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 44.6 Madrid, Comunidad de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 79.6 Madrid, Comunidad de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 70.9 Madrid, Comunidad de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 29.2 Madrid, Comunidad de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 19.2 Madrid, Comunidad de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 34.4 Madrid, Comunidad de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 29.7 Madrid, Comunidad de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 66.7 Madrid, Comunidad de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 59.6 Madrid, Comunidad de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 46.0 Madrid, Comunidad de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 69.4 Madrid, Comunidad de 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 66.0 Madrid, Comunidad de 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 59.1 Madrid, Comunidad de 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 74.2 Madrid, Comunidad de 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 65.9 Madrid, Comunidad de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 24.4 Madrid, Comunidad de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 25.4 Madrid, Comunidad de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 9.7 Madrid, Comunidad de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 25.8 Madrid, Comunidad de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 33.2 Madrid, Comunidad de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 21.5 Madrid, Comunidad de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 10.7 Madrid, Comunidad de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 36.6 Madrid, Comunidad de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 30.5 Madrid, Comunidad de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 17.4 Madrid, Comunidad de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 29.3 Madrid, Comunidad de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 32.0 Madrid, Comunidad de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 73.1 Madrid, Comunidad de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 59.8 Madrid, Comunidad de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 89.9 Madrid, Comunidad de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 72.8 Madrid, Comunidad de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 51.1 Madrid, Comunidad de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 69.6 Madrid, Comunidad de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 31.2 Madrid, Comunidad de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 51.1 Madrid, Comunidad de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 41.9 Madrid, Comunidad de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 51.1 Madrid, Comunidad de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 23.6 Madrid, Comunidad de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 42.7 Madrid, Comunidad de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 43.0 Madrid, Comunidad de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 45.1 Madrid, Comunidad de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 16.0 Madrid, Comunidad de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 46.6 Madrid, Comunidad de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 41.0 Madrid, Comunidad de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 43.1 Madrid, Comunidad de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 12.9 Madrid, Comunidad de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 44.8 Madrid, Comunidad de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 32.7 Madrid, Comunidad de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 32.1 Madrid, Comunidad de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 11.1 Madrid, Comunidad de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 36.1 Madrid, Comunidad de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 20.7 Madrid, Comunidad de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 20.0 Madrid, Comunidad de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 7.6 Madrid, Comunidad de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 22.8 Madrid, Comunidad de 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 70.1 Madrid, Comunidad de 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 68.6 Madrid, Comunidad de 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 34.8 Madrid, Comunidad de 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 72.1 Madrid, Comunidad de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 76.0 Madrid, Comunidad de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 85.1 Madrid, Comunidad de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 72.2 Madrid, Comunidad de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 74.5 Madrid, Comunidad de 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 47.0 Madrid, Comunidad de 28 ICT safety: % of companies with a defined ICT safety policy Industria 44.4 Madrid, Comunidad de 28 ICT safety: % of companies with a defined ICT safety policy Construction 26.4 Madrid, Comunidad de 28 ICT safety: % of companies with a defined ICT safety policy Servicios 50.6 Madrid, Comunidad de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 96.2 Madrid, Comunidad de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 87.3 Madrid, Comunidad de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 99.4 Madrid, Comunidad de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 97.5 Madrid, Comunidad de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 88.5 Madrid, Comunidad de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 84.8 Madrid, Comunidad de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 87.4 Madrid, Comunidad de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 89.3 Madrid, Comunidad de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 76.4 Madrid, Comunidad de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 74.0 Madrid, Comunidad de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 66.4 Madrid, Comunidad de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 77.6 Madrid, Comunidad de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 65.7 Madrid, Comunidad de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 59.7 Madrid, Comunidad de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 63.0 Madrid, Comunidad de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 66.9 Madrid, Comunidad de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 22.0 Madrid, Comunidad de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 28.2 Madrid, Comunidad de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 19.4 Madrid, Comunidad de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 21.1 Madrid, Comunidad de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 12.3 Madrid, Comunidad de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 12.1 Madrid, Comunidad de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 17.6 Madrid, Comunidad de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 12.0 Madrid, Comunidad de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 74.7 Madrid, Comunidad de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 69.2 Madrid, Comunidad de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 71.3 Madrid, Comunidad de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 76.4 Madrid, Comunidad de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 16.3 Madrid, Comunidad de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 22.1 Madrid, Comunidad de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 3.3 Madrid, Comunidad de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 17.1 Madrid, Comunidad de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 4.1 Madrid, Comunidad de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 7.0 Madrid, Comunidad de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.9 Madrid, Comunidad de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 4.0 Madrid, Comunidad de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 63.1 Madrid, Comunidad de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 71.1 Madrid, Comunidad de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 61.8 Madrid, Comunidad de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 61.8 Madrid, Comunidad de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 90.1 Madrid, Comunidad de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 85.5 Madrid, Comunidad de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 92.0 Madrid, Comunidad de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 90.8 Madrid, Comunidad de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 31.8 Madrid, Comunidad de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 22.7 Madrid, Comunidad de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 37.7 Madrid, Comunidad de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 32.7 Madrid, Comunidad de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 14.4 Madrid, Comunidad de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 20.2 Madrid, Comunidad de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 9.9 Madrid, Comunidad de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 13.8 Madrid, Comunidad de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.8 Madrid, Comunidad de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 2.2 Madrid, Comunidad de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.1 Madrid, Comunidad de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.9 Madrid, Comunidad de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 67.8 Madrid, Comunidad de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 64.8 Madrid, Comunidad de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 73.0 Madrid, Comunidad de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 67.7 Madrid, Comunidad de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 1,809,556.1 Madrid, Comunidad de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 231,009.1 Madrid, Comunidad de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 20,544.3 Madrid, Comunidad de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 1,558,002.8 Madrid, Comunidad de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 1,124,102.6 Madrid, Comunidad de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 218,371.4 Madrid, Comunidad de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 21,644.4 Madrid, Comunidad de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 884,086.8 Madrid, Comunidad de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 2,310,096.9 Madrid, Comunidad de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 476,493.6 Madrid, Comunidad de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 43,190.6 Madrid, Comunidad de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 1,790,412.7 Madrid, Comunidad de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 553,204.0 Madrid, Comunidad de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 111,470.5 Madrid, Comunidad de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 16,378.3 Madrid, Comunidad de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 425,355.2 Murcia, Regi¾n de 1.1 % of companies that had computers Total Companies 99.9 Murcia, Regi¾n de 1.1 % of companies that had computers Industria 99.6 Murcia, Regi¾n de 1.1 % of companies that had computers Construction 100.0 Murcia, Regi¾n de 1.1 % of companies that had computers Servicios 100.0 Murcia, Regi¾n de 1.2 %of companies that had Local Area Network (LAN) Total Companies 82.8 Murcia, Regi¾n de 1.2 %of companies that had Local Area Network (LAN) Industria 85.6 Murcia, Regi¾n de 1.2 %of companies that had Local Area Network (LAN) Construction 79.4 Murcia, Regi¾n de 1.2 %of companies that had Local Area Network (LAN) Servicios 82.1 Murcia, Regi¾n de 1.3 % of companies that had a wireless Local Area Network Total Companies 60.7 Murcia, Regi¾n de 1.3 % of companies that had a wireless Local Area Network Industria 63.7 Murcia, Regi¾n de 1.3 % of companies that had a wireless Local Area Network Construction 60.1 Murcia, Regi¾n de 1.3 % of companies that had a wireless Local Area Network Servicios 59.3 Murcia, Regi¾n de 1.4 % of companies that had an Internet connection Total Companies 99.9 Murcia, Regi¾n de 1.4 % of companies that had an Internet connection Industria 99.6 Murcia, Regi¾n de 1.4 % of companies that had an Internet connection Construction 100.0 Murcia, Regi¾n de 1.4 % of companies that had an Internet connection Servicios 100.0 Murcia, Regi¾n de 1.5 % companies that had Mobile telephony Total Companies 96.8 Murcia, Regi¾n de 1.5 % companies that had Mobile telephony Industria 95.2 Murcia, Regi¾n de 1.5 % companies that had Mobile telephony Construction 100.0 Murcia, Regi¾n de 1.5 % companies that had Mobile telephony Servicios 97.0 Murcia, Regi¾n de 2.1 % Personnel that use computers for business purposes Total Companies 42.9 Murcia, Regi¾n de 2.1 % Personnel that use computers for business purposes Industria 44.0 Murcia, Regi¾n de 2.1 % Personnel that use computers for business purposes Construction 36.5 Murcia, Regi¾n de 2.1 % Personnel that use computers for business purposes Servicios 43.0 Murcia, Regi¾n de 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 36.5 Murcia, Regi¾n de 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 35.9 Murcia, Regi¾n de 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 34.3 Murcia, Regi¾n de 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 37.0 Murcia, Regi¾n de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 14.3 Murcia, Regi¾n de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 15.4 Murcia, Regi¾n de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 24.0 Murcia, Regi¾n de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 12.7 Murcia, Regi¾n de 3 % of companies that used some type of open source software Total Companies 92.5 Murcia, Regi¾n de 3 % of companies that used some type of open source software Industria 91.5 Murcia, Regi¾n de 3 % of companies that used some type of open source software Construction 85.6 Murcia, Regi¾n de 3 % of companies that used some type of open source software Servicios 94.3 Murcia, Regi¾n de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 42.0 Murcia, Regi¾n de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 40.0 Murcia, Regi¾n de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 45.3 Murcia, Regi¾n de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 42.4 Murcia, Regi¾n de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 87.4 Murcia, Regi¾n de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 87.0 Murcia, Regi¾n de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 76.0 Murcia, Regi¾n de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 89.7 Murcia, Regi¾n de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 66.8 Murcia, Regi¾n de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 57.4 Murcia, Regi¾n de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 63.2 Murcia, Regi¾n de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 72.1 Murcia, Regi¾n de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 28.1 Murcia, Regi¾n de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 26.0 Murcia, Regi¾n de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 6.2 Murcia, Regi¾n de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 33.1 Murcia, Regi¾n de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 23.1 Murcia, Regi¾n de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 24.7 Murcia, Regi¾n de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 15.9 Murcia, Regi¾n de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 23.7 Murcia, Regi¾n de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 33.6 Murcia, Regi¾n de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 34.8 Murcia, Regi¾n de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 30.4 Murcia, Regi¾n de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 33.7 Murcia, Regi¾n de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 3.2 Murcia, Regi¾n de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 3.9 Murcia, Regi¾n de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 10.7 Murcia, Regi¾n de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 1.5 Murcia, Regi¾n de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 4.3 Murcia, Regi¾n de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 4.1 Murcia, Regi¾n de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 10.7 Murcia, Regi¾n de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 3.2 Murcia, Regi¾n de 4.3 % of companies that do not use open source software due to market inertia Total Companies 3.1 Murcia, Regi¾n de 4.3 % of companies that do not use open source software due to market inertia Industria 3.5 Murcia, Regi¾n de 4.3 % of companies that do not use open source software due to market inertia Construction 10.7 Murcia, Regi¾n de 4.3 % of companies that do not use open source software due to market inertia Servicios 1.4 Murcia, Regi¾n de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 1.7 Murcia, Regi¾n de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 4.3 Murcia, Regi¾n de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 2.0 Murcia, Regi¾n de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 0.4 Murcia, Regi¾n de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 3.1 Murcia, Regi¾n de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 3.7 Murcia, Regi¾n de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 4.8 Murcia, Regi¾n de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 2.6 Murcia, Regi¾n de 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.0 Murcia, Regi¾n de 4.6 % of companies that do not use open source software due to other reasons, Industria 0.4 Murcia, Regi¾n de 4.6 % of companies that do not use open source software due to other reasons, Construction 2.0 Murcia, Regi¾n de 4.6 % of companies that do not use open source software due to other reasons, Servicios 1.1 Murcia, Regi¾n de 5.1 ICT experts: % of companies that hired ICT experts Total Companies 18.2 Murcia, Regi¾n de 5.1 ICT experts: % of companies that hired ICT experts Industria 23.9 Murcia, Regi¾n de 5.1 ICT experts: % of companies that hired ICT experts Construction 6.7 Murcia, Regi¾n de 5.1 ICT experts: % of companies that hired ICT experts Servicios 17.6 Murcia, Regi¾n de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 19.9 Murcia, Regi¾n de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 20.7 Murcia, Regi¾n de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 11.6 Murcia, Regi¾n de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 21.0 Murcia, Regi¾n de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 40.2 Murcia, Regi¾n de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 40.7 Murcia, Regi¾n de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 24.6 Murcia, Regi¾n de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 41.5 Murcia, Regi¾n de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 85.8 Murcia, Regi¾n de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 93.0 Murcia, Regi¾n de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 100.0 Murcia, Regi¾n de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 80.9 Murcia, Regi¾n de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 10.8 Murcia, Regi¾n de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 11.9 Murcia, Regi¾n de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 6.6 Murcia, Regi¾n de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 11.0 Murcia, Regi¾n de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.3 Murcia, Regi¾n de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.3 Murcia, Regi¾n de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Murcia, Regi¾n de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.3 Murcia, Regi¾n de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 27.2 Murcia, Regi¾n de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 24.9 Murcia, Regi¾n de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 32.6 Murcia, Regi¾n de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 27.4 Murcia, Regi¾n de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 62.9 Murcia, Regi¾n de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 62.9 Murcia, Regi¾n de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 49.8 Murcia, Regi¾n de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 65.3 Murcia, Regi¾n de 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 48.3 Murcia, Regi¾n de 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 45.3 Murcia, Regi¾n de 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 46.7 Murcia, Regi¾n de 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 50.1 Murcia, Regi¾n de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 40.3 Murcia, Regi¾n de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 43.1 Murcia, Regi¾n de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 33.7 Murcia, Regi¾n de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 40.1 Murcia, Regi¾n de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 12.3 Murcia, Regi¾n de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.1 Murcia, Regi¾n de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 5.2 Murcia, Regi¾n de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 11.7 Murcia, Regi¾n de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 52.3 Murcia, Regi¾n de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 53.6 Murcia, Regi¾n de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 26.2 Murcia, Regi¾n de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 56.5 Murcia, Regi¾n de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 16.3 Murcia, Regi¾n de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.7 Murcia, Regi¾n de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 17.0 Murcia, Regi¾n de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 15.9 Murcia, Regi¾n de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 58.1 Murcia, Regi¾n de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 60.6 Murcia, Regi¾n de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 23.0 Murcia, Regi¾n de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 63.4 Murcia, Regi¾n de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 10.7 Murcia, Regi¾n de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 8.3 Murcia, Regi¾n de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 7.3 Murcia, Regi¾n de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 12.6 Murcia, Regi¾n de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 54.1 Murcia, Regi¾n de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 59.5 Murcia, Regi¾n de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 32.1 Murcia, Regi¾n de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 55.6 Murcia, Regi¾n de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 10.9 Murcia, Regi¾n de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 12.0 Murcia, Regi¾n de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 7.3 Murcia, Regi¾n de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 11.1 Murcia, Regi¾n de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 52.2 Murcia, Regi¾n de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 56.0 Murcia, Regi¾n de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 24.6 Murcia, Regi¾n de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 55.5 Murcia, Regi¾n de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 22.5 Murcia, Regi¾n de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 23.1 Murcia, Regi¾n de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 26.8 Murcia, Regi¾n de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 21.4 Murcia, Regi¾n de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 62.1 Murcia, Regi¾n de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 66.0 Murcia, Regi¾n de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 37.0 Murcia, Regi¾n de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 64.8 Murcia, Regi¾n de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Murcia, Regi¾n de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Murcia, Regi¾n de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Murcia, Regi¾n de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Murcia, Regi¾n de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 98.3 Murcia, Regi¾n de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 99.8 Murcia, Regi¾n de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 96.9 Murcia, Regi¾n de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 97.7 Murcia, Regi¾n de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 82.2 Murcia, Regi¾n de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 87.2 Murcia, Regi¾n de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 89.0 Murcia, Regi¾n de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 78.5 Murcia, Regi¾n de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 21.3 Murcia, Regi¾n de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 23.9 Murcia, Regi¾n de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 4.3 Murcia, Regi¾n de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 23.2 Murcia, Regi¾n de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 7.1 Murcia, Regi¾n de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 4.6 Murcia, Regi¾n de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 5.9 Murcia, Regi¾n de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 8.5 Murcia, Regi¾n de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 74.2 Murcia, Regi¾n de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 70.8 Murcia, Regi¾n de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 75.9 Murcia, Regi¾n de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 75.4 Murcia, Regi¾n de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 53.2 Murcia, Regi¾n de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 58.0 Murcia, Regi¾n de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 44.8 Murcia, Regi¾n de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 52.4 Murcia, Regi¾n de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 64.4 Murcia, Regi¾n de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 64.1 Murcia, Regi¾n de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 70.0 Murcia, Regi¾n de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 63.5 Murcia, Regi¾n de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 17.7 Murcia, Regi¾n de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 18.3 Murcia, Regi¾n de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 12.3 Murcia, Regi¾n de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 18.4 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 0.9 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.0 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 1.5 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 44.1 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 48.3 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 31.3 Murcia, Regi¾n de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 44.5 Murcia, Regi¾n de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 30.8 Murcia, Regi¾n de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 36.5 Murcia, Regi¾n de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 25.9 Murcia, Regi¾n de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 28.9 Murcia, Regi¾n de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 14.4 Murcia, Regi¾n de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 10.1 Murcia, Regi¾n de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 21.5 Murcia, Regi¾n de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 15.1 Murcia, Regi¾n de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 8.1 Murcia, Regi¾n de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 4.9 Murcia, Regi¾n de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 18.1 Murcia, Regi¾n de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 7.8 Murcia, Regi¾n de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 63.0 Murcia, Regi¾n de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 60.9 Murcia, Regi¾n de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 62.0 Murcia, Regi¾n de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 64.2 Murcia, Regi¾n de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 35.7 Murcia, Regi¾n de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 43.7 Murcia, Regi¾n de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 28.4 Murcia, Regi¾n de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 33.2 Murcia, Regi¾n de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 59.0 Murcia, Regi¾n de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 52.1 Murcia, Regi¾n de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 56.1 Murcia, Regi¾n de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 62.9 Murcia, Regi¾n de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 61.9 Murcia, Regi¾n de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 61.7 Murcia, Regi¾n de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 45.3 Murcia, Regi¾n de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 65.1 Murcia, Regi¾n de 11 % of companies that paid for advertising on the Internet Total Companies 18.3 Murcia, Regi¾n de 11 % of companies that paid for advertising on the Internet Industria 20.8 Murcia, Regi¾n de 11 % of companies that paid for advertising on the Internet Construction 8.2 Murcia, Regi¾n de 11 % of companies that paid for advertising on the Internet Servicios 18.9 Murcia, Regi¾n de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 90.6 Murcia, Regi¾n de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 89.3 Murcia, Regi¾n de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 97.2 Murcia, Regi¾n de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 89.9 Murcia, Regi¾n de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 79.7 Murcia, Regi¾n de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 76.6 Murcia, Regi¾n de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 91.3 Murcia, Regi¾n de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 79.0 Murcia, Regi¾n de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 75.1 Murcia, Regi¾n de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 73.3 Murcia, Regi¾n de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 83.4 Murcia, Regi¾n de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 74.5 Murcia, Regi¾n de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 62.7 Murcia, Regi¾n de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 64.6 Murcia, Regi¾n de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 53.5 Murcia, Regi¾n de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 63.5 Murcia, Regi¾n de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 72.0 Murcia, Regi¾n de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 76.5 Murcia, Regi¾n de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 61.3 Murcia, Regi¾n de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 71.8 Murcia, Regi¾n de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 49.9 Murcia, Regi¾n de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 57.6 Murcia, Regi¾n de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 55.1 Murcia, Regi¾n de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 45.1 Murcia, Regi¾n de 13 % of companies with an Internet connection and website/page(3) Total Companies 67.5 Murcia, Regi¾n de 13 % of companies with an Internet connection and website/page(3) Industria 77.0 Murcia, Regi¾n de 13 % of companies with an Internet connection and website/page(3) Construction 55.3 Murcia, Regi¾n de 13 % of companies with an Internet connection and website/page(3) Servicios 65.2 Murcia, Regi¾n de 14.1 Services available on the website Company introduction(4) Total Companies 89.3 Murcia, Regi¾n de 14.1 Services available on the website Company introduction(4) Industria 89.2 Murcia, Regi¾n de 14.1 Services available on the website Company introduction(4) Construction 82.3 Murcia, Regi¾n de 14.1 Services available on the website Company introduction(4) Servicios 90.4 Murcia, Regi¾n de 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 12.2 Murcia, Regi¾n de 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 8.8 Murcia, Regi¾n de 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.5 Murcia, Regi¾n de 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 15.9 Murcia, Regi¾n de 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 43.4 Murcia, Regi¾n de 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 51.9 Murcia, Regi¾n de 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 21.8 Murcia, Regi¾n de 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 42.0 Murcia, Regi¾n de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 8.1 Murcia, Regi¾n de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 6.8 Murcia, Regi¾n de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 3.4 Murcia, Regi¾n de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 9.7 Murcia, Regi¾n de 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.2 Murcia, Regi¾n de 14.5 Services available on the website: Online tracking of orders (4) Industria 4.7 Murcia, Regi¾n de 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Murcia, Regi¾n de 14.5 Services available on the website: Online tracking of orders (4) Servicios 16.7 Murcia, Regi¾n de 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 2.7 Murcia, Regi¾n de 14.6 Services available on the website: Website customisation for regular users(4) Industria 0.7 Murcia, Regi¾n de 14.6 Services available on the website: Website customisation for regular users(4) Construction 0.5 Murcia, Regi¾n de 14.6 Services available on the website: Website customisation for regular users(4) Servicios 4.2 Murcia, Regi¾n de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 40.2 Murcia, Regi¾n de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 24.3 Murcia, Regi¾n de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 28.9 Murcia, Regi¾n de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 51.1 Murcia, Regi¾n de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 61.5 Murcia, Regi¾n de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 64.5 Murcia, Regi¾n de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 39.3 Murcia, Regi¾n de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 63.4 Murcia, Regi¾n de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 18.2 Murcia, Regi¾n de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 15.3 Murcia, Regi¾n de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 7.5 Murcia, Regi¾n de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 21.6 Murcia, Regi¾n de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 24.4 Murcia, Regi¾n de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 24.1 Murcia, Regi¾n de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 11.4 Murcia, Regi¾n de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 26.7 Murcia, Regi¾n de 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 69.9 Murcia, Regi¾n de 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 68.3 Murcia, Regi¾n de 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 75.3 Murcia, Regi¾n de 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 69.6 Murcia, Regi¾n de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 18.6 Murcia, Regi¾n de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 17.1 Murcia, Regi¾n de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 15.6 Murcia, Regi¾n de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 19.9 Murcia, Regi¾n de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.4 Murcia, Regi¾n de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 97.8 Murcia, Regi¾n de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Murcia, Regi¾n de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 100.0 Murcia, Regi¾n de 17 Social Media: % of companies that used Social Media (3) Total Companies 35.4 Murcia, Regi¾n de 17 Social Media: % of companies that used Social Media (3) Industria 27.1 Murcia, Regi¾n de 17 Social Media: % of companies that used Social Media (3) Construction 27.8 Murcia, Regi¾n de 17 Social Media: % of companies that used Social Media (3) Servicios 40.7 Murcia, Regi¾n de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 94.1 Murcia, Regi¾n de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 82.3 Murcia, Regi¾n de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 93.2 Murcia, Regi¾n de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 98.0 Murcia, Regi¾n de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 31.3 Murcia, Regi¾n de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 34.1 Murcia, Regi¾n de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 15.5 Murcia, Regi¾n de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 32.4 Murcia, Regi¾n de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 20.9 Murcia, Regi¾n de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 32.9 Murcia, Regi¾n de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 7.8 Murcia, Regi¾n de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 18.7 Murcia, Regi¾n de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 4.9 Murcia, Regi¾n de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 12.7 Murcia, Regi¾n de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 1.0 Murcia, Regi¾n de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 2.9 Murcia, Regi¾n de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 73.1 Murcia, Regi¾n de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 78.2 Murcia, Regi¾n de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 43.0 Murcia, Regi¾n de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 75.2 Murcia, Regi¾n de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 55.2 Murcia, Regi¾n de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 52.6 Murcia, Regi¾n de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 36.3 Murcia, Regi¾n de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 58.4 Murcia, Regi¾n de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 31.8 Murcia, Regi¾n de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 29.2 Murcia, Regi¾n de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 13.5 Murcia, Regi¾n de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 35.0 Murcia, Regi¾n de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 19.4 Murcia, Regi¾n de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 8.5 Murcia, Regi¾n de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 6.8 Murcia, Regi¾n de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 24.5 Murcia, Regi¾n de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 17.1 Murcia, Regi¾n de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 11.8 Murcia, Regi¾n de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 6.8 Murcia, Regi¾n de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 20.2 Murcia, Regi¾n de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 28.1 Murcia, Regi¾n de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 17.6 Murcia, Regi¾n de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 7.8 Murcia, Regi¾n de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 34.1 Murcia, Regi¾n de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 35.9 Murcia, Regi¾n de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 38.8 Murcia, Regi¾n de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 28.9 Murcia, Regi¾n de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 35.9 Murcia, Regi¾n de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 48.8 Murcia, Regi¾n de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 53.2 Murcia, Regi¾n de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 41.7 Murcia, Regi¾n de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 48.3 Murcia, Regi¾n de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 8.5 Murcia, Regi¾n de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 4.6 Murcia, Regi¾n de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 21.1 Murcia, Regi¾n de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 8.1 Murcia, Regi¾n de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 13.2 Murcia, Regi¾n de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 12.5 Murcia, Regi¾n de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 3.9 Murcia, Regi¾n de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 15.2 Murcia, Regi¾n de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 67.5 Murcia, Regi¾n de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 42.6 Murcia, Regi¾n de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 100.0 Murcia, Regi¾n de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 75.8 Murcia, Regi¾n de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 21.9 Murcia, Regi¾n de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 19.3 Murcia, Regi¾n de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 58.4 Murcia, Regi¾n de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 21.1 Murcia, Regi¾n de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 41.2 Murcia, Regi¾n de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 53.1 Murcia, Regi¾n de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 51.4 Murcia, Regi¾n de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 35.9 Murcia, Regi¾n de 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 53.0 Murcia, Regi¾n de 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 64.4 Murcia, Regi¾n de 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 51.4 Murcia, Regi¾n de 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 48.5 Murcia, Regi¾n de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 14.2 Murcia, Regi¾n de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 0.0 Murcia, Regi¾n de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 0.0 Murcia, Regi¾n de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 20.6 Murcia, Regi¾n de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 17.5 Murcia, Regi¾n de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 18.1 Murcia, Regi¾n de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 0.0 Murcia, Regi¾n de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 18.1 Murcia, Regi¾n de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 21.0 Murcia, Regi¾n de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 34.1 Murcia, Regi¾n de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 0.0 Murcia, Regi¾n de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 16.8 Murcia, Regi¾n de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 58.7 Murcia, Regi¾n de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 61.0 Murcia, Regi¾n de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 100.0 Murcia, Regi¾n de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 55.7 Murcia, Regi¾n de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 48.1 Murcia, Regi¾n de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 44.3 Murcia, Regi¾n de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 0.0 Murcia, Regi¾n de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 51.9 Murcia, Regi¾n de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 35.8 Murcia, Regi¾n de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 44.7 Murcia, Regi¾n de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 16.2 Murcia, Regi¾n de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 35.0 Murcia, Regi¾n de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 30.6 Murcia, Regi¾n de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 33.9 Murcia, Regi¾n de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 3.5 Murcia, Regi¾n de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 34.1 Murcia, Regi¾n de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 29.8 Murcia, Regi¾n de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 33.9 Murcia, Regi¾n de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 3.5 Murcia, Regi¾n de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 32.7 Murcia, Regi¾n de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 21.9 Murcia, Regi¾n de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 27.5 Murcia, Regi¾n de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 2.4 Murcia, Regi¾n de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 22.9 Murcia, Regi¾n de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 13.0 Murcia, Regi¾n de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 10.1 Murcia, Regi¾n de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 2.4 Murcia, Regi¾n de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 16.3 Murcia, Regi¾n de 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 74.9 Murcia, Regi¾n de 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 87.0 Murcia, Regi¾n de 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 22.8 Murcia, Regi¾n de 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 72.7 Murcia, Regi¾n de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 77.4 Murcia, Regi¾n de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 67.8 Murcia, Regi¾n de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 88.6 Murcia, Regi¾n de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 80.0 Murcia, Regi¾n de 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 30.7 Murcia, Regi¾n de 28 ICT safety: % of companies with a defined ICT safety policy Industria 29.1 Murcia, Regi¾n de 28 ICT safety: % of companies with a defined ICT safety policy Construction 16.4 Murcia, Regi¾n de 28 ICT safety: % of companies with a defined ICT safety policy Servicios 34.1 Murcia, Regi¾n de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 90.0 Murcia, Regi¾n de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 93.3 Murcia, Regi¾n de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 100.0 Murcia, Regi¾n de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 87.7 Murcia, Regi¾n de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 78.4 Murcia, Regi¾n de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 89.5 Murcia, Regi¾n de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 62.4 Murcia, Regi¾n de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 75.2 Murcia, Regi¾n de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 60.9 Murcia, Regi¾n de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 75.0 Murcia, Regi¾n de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 64.0 Murcia, Regi¾n de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 54.7 Murcia, Regi¾n de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 71.4 Murcia, Regi¾n de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 74.5 Murcia, Regi¾n de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 73.6 Murcia, Regi¾n de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 69.9 Murcia, Regi¾n de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 20.6 Murcia, Regi¾n de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 11.4 Murcia, Regi¾n de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 26.4 Murcia, Regi¾n de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 23.9 Murcia, Regi¾n de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 8.1 Murcia, Regi¾n de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 14.2 Murcia, Regi¾n de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 0.0 Murcia, Regi¾n de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 6.3 Murcia, Regi¾n de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 73.5 Murcia, Regi¾n de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 75.2 Murcia, Regi¾n de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 69.1 Murcia, Regi¾n de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 73.6 Murcia, Regi¾n de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 6.9 Murcia, Regi¾n de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 7.0 Murcia, Regi¾n de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 0.0 Murcia, Regi¾n de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 8.1 Murcia, Regi¾n de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.1 Murcia, Regi¾n de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 3.1 Murcia, Regi¾n de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Murcia, Regi¾n de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 3.7 Murcia, Regi¾n de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 64.8 Murcia, Regi¾n de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 52.0 Murcia, Regi¾n de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 53.9 Murcia, Regi¾n de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 73.0 Murcia, Regi¾n de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 96.5 Murcia, Regi¾n de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 98.2 Murcia, Regi¾n de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 99.6 Murcia, Regi¾n de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 95.1 Murcia, Regi¾n de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 32.4 Murcia, Regi¾n de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 46.1 Murcia, Regi¾n de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 46.1 Murcia, Regi¾n de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 23.1 Murcia, Regi¾n de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 13.7 Murcia, Regi¾n de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 17.1 Murcia, Regi¾n de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 13.9 Murcia, Regi¾n de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 12.0 Murcia, Regi¾n de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 2.2 Murcia, Regi¾n de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 4.1 Murcia, Regi¾n de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Murcia, Regi¾n de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.6 Murcia, Regi¾n de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 69.4 Murcia, Regi¾n de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 60.2 Murcia, Regi¾n de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 61.5 Murcia, Regi¾n de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 75.4 Murcia, Regi¾n de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 20,870.5 Murcia, Regi¾n de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 5,642.4 Murcia, Regi¾n de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 431.6 Murcia, Regi¾n de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 14,796.5 Murcia, Regi¾n de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 23,204.5 Murcia, Regi¾n de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 6,470.6 Murcia, Regi¾n de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 552.5 Murcia, Regi¾n de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 16,181.5 Murcia, Regi¾n de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 17,034.0 Murcia, Regi¾n de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 7,995.5 Murcia, Regi¾n de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 386.8 Murcia, Regi¾n de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 8,651.7 Murcia, Regi¾n de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 10,730.1 Murcia, Regi¾n de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 5,899.0 Murcia, Regi¾n de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 129.2 Murcia, Regi¾n de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 4,701.9 Navarra, Comunidad Foral de 1.1 % of companies that had computers Total Companies 99.5 Navarra, Comunidad Foral de 1.1 % of companies that had computers Industria 99.3 Navarra, Comunidad Foral de 1.1 % of companies that had computers Construction 100.0 Navarra, Comunidad Foral de 1.1 % of companies that had computers Servicios 99.6 Navarra, Comunidad Foral de 1.2 %of companies that had Local Area Network (LAN) Total Companies 82.7 Navarra, Comunidad Foral de 1.2 %of companies that had Local Area Network (LAN) Industria 84.0 Navarra, Comunidad Foral de 1.2 %of companies that had Local Area Network (LAN) Construction 90.9 Navarra, Comunidad Foral de 1.2 %of companies that had Local Area Network (LAN) Servicios 79.7 Navarra, Comunidad Foral de 1.3 % of companies that had a wireless Local Area Network Total Companies 57.2 Navarra, Comunidad Foral de 1.3 % of companies that had a wireless Local Area Network Industria 55.8 Navarra, Comunidad Foral de 1.3 % of companies that had a wireless Local Area Network Construction 73.3 Navarra, Comunidad Foral de 1.3 % of companies that had a wireless Local Area Network Servicios 54.5 Navarra, Comunidad Foral de 1.4 % of companies that had an Internet connection Total Companies 98.9 Navarra, Comunidad Foral de 1.4 % of companies that had an Internet connection Industria 99.3 Navarra, Comunidad Foral de 1.4 % of companies that had an Internet connection Construction 100.0 Navarra, Comunidad Foral de 1.4 % of companies that had an Internet connection Servicios 98.3 Navarra, Comunidad Foral de 1.5 % companies that had Mobile telephony Total Companies 98.1 Navarra, Comunidad Foral de 1.5 % companies that had Mobile telephony Industria 99.1 Navarra, Comunidad Foral de 1.5 % companies that had Mobile telephony Construction 100.0 Navarra, Comunidad Foral de 1.5 % companies that had Mobile telephony Servicios 96.9 Navarra, Comunidad Foral de 2.1 % Personnel that use computers for business purposes Total Companies 52.8 Navarra, Comunidad Foral de 2.1 % Personnel that use computers for business purposes Industria 50.1 Navarra, Comunidad Foral de 2.1 % Personnel that use computers for business purposes Construction 38.1 Navarra, Comunidad Foral de 2.1 % Personnel that use computers for business purposes Servicios 59.5 Navarra, Comunidad Foral de 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 45.5 Navarra, Comunidad Foral de 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 42.0 Navarra, Comunidad Foral de 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 35.7 Navarra, Comunidad Foral de 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 52.7 Navarra, Comunidad Foral de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 20.7 Navarra, Comunidad Foral de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 21.1 Navarra, Comunidad Foral de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 16.5 Navarra, Comunidad Foral de 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 20.7 Navarra, Comunidad Foral de 3 % of companies that used some type of open source software Total Companies 86.7 Navarra, Comunidad Foral de 3 % of companies that used some type of open source software Industria 83.6 Navarra, Comunidad Foral de 3 % of companies that used some type of open source software Construction 92.4 Navarra, Comunidad Foral de 3 % of companies that used some type of open source software Servicios 87.8 Navarra, Comunidad Foral de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 40.3 Navarra, Comunidad Foral de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 43.8 Navarra, Comunidad Foral de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 23.7 Navarra, Comunidad Foral de 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 41.4 Navarra, Comunidad Foral de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 80.3 Navarra, Comunidad Foral de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 82.9 Navarra, Comunidad Foral de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 82.6 Navarra, Comunidad Foral de 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 77.6 Navarra, Comunidad Foral de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 59.3 Navarra, Comunidad Foral de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 51.4 Navarra, Comunidad Foral de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 70.3 Navarra, Comunidad Foral de 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 63.3 Navarra, Comunidad Foral de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 24.8 Navarra, Comunidad Foral de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 24.7 Navarra, Comunidad Foral de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 12.8 Navarra, Comunidad Foral de 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 27.8 Navarra, Comunidad Foral de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 18.4 Navarra, Comunidad Foral de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 20.3 Navarra, Comunidad Foral de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 19.1 Navarra, Comunidad Foral de 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 16.7 Navarra, Comunidad Foral de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 30.8 Navarra, Comunidad Foral de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 26.4 Navarra, Comunidad Foral de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 32.3 Navarra, Comunidad Foral de 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 34.1 Navarra, Comunidad Foral de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 4.7 Navarra, Comunidad Foral de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 5.3 Navarra, Comunidad Foral de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 7.5 Navarra, Comunidad Foral de 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 3.5 Navarra, Comunidad Foral de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.7 Navarra, Comunidad Foral de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 7.9 Navarra, Comunidad Foral de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 7.6 Navarra, Comunidad Foral de 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 3.4 Navarra, Comunidad Foral de 4.3 % of companies that do not use open source software due to market inertia Total Companies 6.3 Navarra, Comunidad Foral de 4.3 % of companies that do not use open source software due to market inertia Industria 9.8 Navarra, Comunidad Foral de 4.3 % of companies that do not use open source software due to market inertia Construction 7.5 Navarra, Comunidad Foral de 4.3 % of companies that do not use open source software due to market inertia Servicios 3.1 Navarra, Comunidad Foral de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 3.0 Navarra, Comunidad Foral de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 3.6 Navarra, Comunidad Foral de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 5.6 Navarra, Comunidad Foral de 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 2.0 Navarra, Comunidad Foral de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 4.1 Navarra, Comunidad Foral de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 5.5 Navarra, Comunidad Foral de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 7.5 Navarra, Comunidad Foral de 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 2.0 Navarra, Comunidad Foral de 4.6 % of companies that do not use open source software due to other reasons, Total Companies 1.4 Navarra, Comunidad Foral de 4.6 % of companies that do not use open source software due to other reasons, Industria 2.0 Navarra, Comunidad Foral de 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Navarra, Comunidad Foral de 4.6 % of companies that do not use open source software due to other reasons, Servicios 1.4 Navarra, Comunidad Foral de 5.1 ICT experts: % of companies that hired ICT experts Total Companies 25.0 Navarra, Comunidad Foral de 5.1 ICT experts: % of companies that hired ICT experts Industria 23.2 Navarra, Comunidad Foral de 5.1 ICT experts: % of companies that hired ICT experts Construction 7.2 Navarra, Comunidad Foral de 5.1 ICT experts: % of companies that hired ICT experts Servicios 30.8 Navarra, Comunidad Foral de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 23.5 Navarra, Comunidad Foral de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 20.9 Navarra, Comunidad Foral de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 28.8 Navarra, Comunidad Foral de 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 24.3 Navarra, Comunidad Foral de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 46.0 Navarra, Comunidad Foral de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 56.7 Navarra, Comunidad Foral de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 14.9 Navarra, Comunidad Foral de 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 47.2 Navarra, Comunidad Foral de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 86.9 Navarra, Comunidad Foral de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 88.6 Navarra, Comunidad Foral de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 99.5 Navarra, Comunidad Foral de 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 82.1 Navarra, Comunidad Foral de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 10.4 Navarra, Comunidad Foral de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 8.0 Navarra, Comunidad Foral de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 3.7 Navarra, Comunidad Foral de 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 14.2 Navarra, Comunidad Foral de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.3 Navarra, Comunidad Foral de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.4 Navarra, Comunidad Foral de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.1 Navarra, Comunidad Foral de 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.2 Navarra, Comunidad Foral de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 23.2 Navarra, Comunidad Foral de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 28.0 Navarra, Comunidad Foral de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 10.0 Navarra, Comunidad Foral de 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 22.4 Navarra, Comunidad Foral de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 69.4 Navarra, Comunidad Foral de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 67.3 Navarra, Comunidad Foral de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 71.9 Navarra, Comunidad Foral de 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 70.5 Navarra, Comunidad Foral de 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 42.0 Navarra, Comunidad Foral de 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 46.4 Navarra, Comunidad Foral de 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 32.2 Navarra, Comunidad Foral de 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 40.7 Navarra, Comunidad Foral de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 48.3 Navarra, Comunidad Foral de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 49.2 Navarra, Comunidad Foral de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 52.1 Navarra, Comunidad Foral de 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 46.6 Navarra, Comunidad Foral de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 16.5 Navarra, Comunidad Foral de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 16.9 Navarra, Comunidad Foral de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.5 Navarra, Comunidad Foral de 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 18.0 Navarra, Comunidad Foral de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 56.3 Navarra, Comunidad Foral de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 54.2 Navarra, Comunidad Foral de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 55.3 Navarra, Comunidad Foral de 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 58.4 Navarra, Comunidad Foral de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 18.8 Navarra, Comunidad Foral de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 21.6 Navarra, Comunidad Foral de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 8.6 Navarra, Comunidad Foral de 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 18.9 Navarra, Comunidad Foral de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 57.7 Navarra, Comunidad Foral de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 56.9 Navarra, Comunidad Foral de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 48.1 Navarra, Comunidad Foral de 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 60.6 Navarra, Comunidad Foral de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 12.0 Navarra, Comunidad Foral de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 15.3 Navarra, Comunidad Foral de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 7.4 Navarra, Comunidad Foral de 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 10.4 Navarra, Comunidad Foral de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 53.0 Navarra, Comunidad Foral de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 53.3 Navarra, Comunidad Foral de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 61.0 Navarra, Comunidad Foral de 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 50.9 Navarra, Comunidad Foral de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 11.7 Navarra, Comunidad Foral de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 15.2 Navarra, Comunidad Foral de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 2.9 Navarra, Comunidad Foral de 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 11.0 Navarra, Comunidad Foral de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 49.8 Navarra, Comunidad Foral de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 49.8 Navarra, Comunidad Foral de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 54.4 Navarra, Comunidad Foral de 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 48.8 Navarra, Comunidad Foral de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 20.2 Navarra, Comunidad Foral de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 22.2 Navarra, Comunidad Foral de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 21.3 Navarra, Comunidad Foral de 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 18.4 Navarra, Comunidad Foral de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 66.8 Navarra, Comunidad Foral de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 70.7 Navarra, Comunidad Foral de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 66.1 Navarra, Comunidad Foral de 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 63.8 Navarra, Comunidad Foral de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Navarra, Comunidad Foral de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Navarra, Comunidad Foral de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Navarra, Comunidad Foral de 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Navarra, Comunidad Foral de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 92.4 Navarra, Comunidad Foral de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 99.1 Navarra, Comunidad Foral de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 88.9 Navarra, Comunidad Foral de 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 87.6 Navarra, Comunidad Foral de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 86.6 Navarra, Comunidad Foral de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 91.6 Navarra, Comunidad Foral de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 84.7 Navarra, Comunidad Foral de 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 82.8 Navarra, Comunidad Foral de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 19.0 Navarra, Comunidad Foral de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 23.4 Navarra, Comunidad Foral de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 7.4 Navarra, Comunidad Foral de 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 18.1 Navarra, Comunidad Foral de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 5.4 Navarra, Comunidad Foral de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 8.5 Navarra, Comunidad Foral de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.2 Navarra, Comunidad Foral de 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 4.1 Navarra, Comunidad Foral de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 82.5 Navarra, Comunidad Foral de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 79.5 Navarra, Comunidad Foral de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 93.9 Navarra, Comunidad Foral de 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 82.3 Navarra, Comunidad Foral de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 62.7 Navarra, Comunidad Foral de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 54.1 Navarra, Comunidad Foral de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 66.5 Navarra, Comunidad Foral de 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 68.9 Navarra, Comunidad Foral de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 72.4 Navarra, Comunidad Foral de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 71.4 Navarra, Comunidad Foral de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 82.8 Navarra, Comunidad Foral de 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 70.7 Navarra, Comunidad Foral de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 19.2 Navarra, Comunidad Foral de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 17.8 Navarra, Comunidad Foral de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 11.1 Navarra, Comunidad Foral de 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 22.3 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.9 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 1.9 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 2.4 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 38.5 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 46.2 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 28.7 Navarra, Comunidad Foral de 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 34.3 Navarra, Comunidad Foral de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 30.6 Navarra, Comunidad Foral de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 28.5 Navarra, Comunidad Foral de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 42.0 Navarra, Comunidad Foral de 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 29.6 Navarra, Comunidad Foral de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 14.4 Navarra, Comunidad Foral de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 16.3 Navarra, Comunidad Foral de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 10.7 Navarra, Comunidad Foral de 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 13.7 Navarra, Comunidad Foral de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 7.0 Navarra, Comunidad Foral de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 6.2 Navarra, Comunidad Foral de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 7.4 Navarra, Comunidad Foral de 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 7.5 Navarra, Comunidad Foral de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 59.3 Navarra, Comunidad Foral de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 62.8 Navarra, Comunidad Foral de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 65.7 Navarra, Comunidad Foral de 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 54.9 Navarra, Comunidad Foral de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 43.5 Navarra, Comunidad Foral de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 50.6 Navarra, Comunidad Foral de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 39.9 Navarra, Comunidad Foral de 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 38.3 Navarra, Comunidad Foral de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 52.5 Navarra, Comunidad Foral de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 55.2 Navarra, Comunidad Foral de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 63.5 Navarra, Comunidad Foral de 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 47.6 Navarra, Comunidad Foral de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 56.6 Navarra, Comunidad Foral de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 58.5 Navarra, Comunidad Foral de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 50.4 Navarra, Comunidad Foral de 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 56.6 Navarra, Comunidad Foral de 11 % of companies that paid for advertising on the Internet Total Companies 20.6 Navarra, Comunidad Foral de 11 % of companies that paid for advertising on the Internet Industria 15.7 Navarra, Comunidad Foral de 11 % of companies that paid for advertising on the Internet Construction 17.7 Navarra, Comunidad Foral de 11 % of companies that paid for advertising on the Internet Servicios 25.4 Navarra, Comunidad Foral de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 93.6 Navarra, Comunidad Foral de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 90.0 Navarra, Comunidad Foral de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 97.4 Navarra, Comunidad Foral de 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 95.7 Navarra, Comunidad Foral de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 79.9 Navarra, Comunidad Foral de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 77.0 Navarra, Comunidad Foral de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 73.8 Navarra, Comunidad Foral de 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 83.9 Navarra, Comunidad Foral de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 84.4 Navarra, Comunidad Foral de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 83.3 Navarra, Comunidad Foral de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 89.2 Navarra, Comunidad Foral de 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 84.2 Navarra, Comunidad Foral de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 74.8 Navarra, Comunidad Foral de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 69.7 Navarra, Comunidad Foral de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 83.2 Navarra, Comunidad Foral de 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 77.0 Navarra, Comunidad Foral de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 78.1 Navarra, Comunidad Foral de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 74.7 Navarra, Comunidad Foral de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 91.8 Navarra, Comunidad Foral de 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 77.6 Navarra, Comunidad Foral de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 59.9 Navarra, Comunidad Foral de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 58.5 Navarra, Comunidad Foral de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 67.4 Navarra, Comunidad Foral de 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 59.2 Navarra, Comunidad Foral de 13 % of companies with an Internet connection and website/page(3) Total Companies 80.5 Navarra, Comunidad Foral de 13 % of companies with an Internet connection and website/page(3) Industria 80.9 Navarra, Comunidad Foral de 13 % of companies with an Internet connection and website/page(3) Construction 78.0 Navarra, Comunidad Foral de 13 % of companies with an Internet connection and website/page(3) Servicios 80.8 Navarra, Comunidad Foral de 14.1 Services available on the website Company introduction(4) Total Companies 91.6 Navarra, Comunidad Foral de 14.1 Services available on the website Company introduction(4) Industria 91.9 Navarra, Comunidad Foral de 14.1 Services available on the website Company introduction(4) Construction 88.2 Navarra, Comunidad Foral de 14.1 Services available on the website Company introduction(4) Servicios 92.2 Navarra, Comunidad Foral de 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 18.2 Navarra, Comunidad Foral de 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 18.0 Navarra, Comunidad Foral de 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Navarra, Comunidad Foral de 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 22.6 Navarra, Comunidad Foral de 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 51.3 Navarra, Comunidad Foral de 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 52.4 Navarra, Comunidad Foral de 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 35.4 Navarra, Comunidad Foral de 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 54.0 Navarra, Comunidad Foral de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 5.5 Navarra, Comunidad Foral de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 1.6 Navarra, Comunidad Foral de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.1 Navarra, Comunidad Foral de 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 9.9 Navarra, Comunidad Foral de 14.5 Services available on the website: Online tracking of orders (4) Total Companies 11.1 Navarra, Comunidad Foral de 14.5 Services available on the website: Online tracking of orders (4) Industria 9.7 Navarra, Comunidad Foral de 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Navarra, Comunidad Foral de 14.5 Services available on the website: Online tracking of orders (4) Servicios 15.0 Navarra, Comunidad Foral de 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 7.7 Navarra, Comunidad Foral de 14.6 Services available on the website: Website customisation for regular users(4) Industria 2.2 Navarra, Comunidad Foral de 14.6 Services available on the website: Website customisation for regular users(4) Construction 14.2 Navarra, Comunidad Foral de 14.6 Services available on the website: Website customisation for regular users(4) Servicios 10.9 Navarra, Comunidad Foral de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 31.7 Navarra, Comunidad Foral de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 25.5 Navarra, Comunidad Foral de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 25.0 Navarra, Comunidad Foral de 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 38.6 Navarra, Comunidad Foral de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 61.9 Navarra, Comunidad Foral de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 58.5 Navarra, Comunidad Foral de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 60.8 Navarra, Comunidad Foral de 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 65.1 Navarra, Comunidad Foral de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 14.6 Navarra, Comunidad Foral de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 14.9 Navarra, Comunidad Foral de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 8.9 Navarra, Comunidad Foral de 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 15.7 Navarra, Comunidad Foral de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 25.3 Navarra, Comunidad Foral de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 25.2 Navarra, Comunidad Foral de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 22.1 Navarra, Comunidad Foral de 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 26.1 Navarra, Comunidad Foral de 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 69.7 Navarra, Comunidad Foral de 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 66.3 Navarra, Comunidad Foral de 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 83.5 Navarra, Comunidad Foral de 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 69.1 Navarra, Comunidad Foral de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 19.0 Navarra, Comunidad Foral de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 23.8 Navarra, Comunidad Foral de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 12.8 Navarra, Comunidad Foral de 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 16.9 Navarra, Comunidad Foral de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.7 Navarra, Comunidad Foral de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 99.2 Navarra, Comunidad Foral de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Navarra, Comunidad Foral de 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 100.0 Navarra, Comunidad Foral de 17 Social Media: % of companies that used Social Media (3) Total Companies 32.0 Navarra, Comunidad Foral de 17 Social Media: % of companies that used Social Media (3) Industria 29.9 Navarra, Comunidad Foral de 17 Social Media: % of companies that used Social Media (3) Construction 17.7 Navarra, Comunidad Foral de 17 Social Media: % of companies that used Social Media (3) Servicios 37.3 Navarra, Comunidad Foral de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 86.4 Navarra, Comunidad Foral de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 91.7 Navarra, Comunidad Foral de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 99.6 Navarra, Comunidad Foral de 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 81.3 Navarra, Comunidad Foral de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 35.7 Navarra, Comunidad Foral de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 32.0 Navarra, Comunidad Foral de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 8.2 Navarra, Comunidad Foral de 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 41.4 Navarra, Comunidad Foral de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 32.2 Navarra, Comunidad Foral de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 35.0 Navarra, Comunidad Foral de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 23.1 Navarra, Comunidad Foral de 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 31.3 Navarra, Comunidad Foral de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 15.0 Navarra, Comunidad Foral de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 8.1 Navarra, Comunidad Foral de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 7.7 Navarra, Comunidad Foral de 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 20.5 Navarra, Comunidad Foral de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 75.8 Navarra, Comunidad Foral de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 75.1 Navarra, Comunidad Foral de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 54.7 Navarra, Comunidad Foral de 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 78.8 Navarra, Comunidad Foral de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 59.8 Navarra, Comunidad Foral de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 57.5 Navarra, Comunidad Foral de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 37.5 Navarra, Comunidad Foral de 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 64.0 Navarra, Comunidad Foral de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 34.0 Navarra, Comunidad Foral de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 30.0 Navarra, Comunidad Foral de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 22.4 Navarra, Comunidad Foral de 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 38.0 Navarra, Comunidad Foral de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 26.8 Navarra, Comunidad Foral de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 16.9 Navarra, Comunidad Foral de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 39.1 Navarra, Comunidad Foral de 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 32.0 Navarra, Comunidad Foral de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 16.8 Navarra, Comunidad Foral de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 13.9 Navarra, Comunidad Foral de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 23.1 Navarra, Comunidad Foral de 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 18.1 Navarra, Comunidad Foral de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 27.9 Navarra, Comunidad Foral de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 23.0 Navarra, Comunidad Foral de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 22.7 Navarra, Comunidad Foral de 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 31.7 Navarra, Comunidad Foral de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 39.5 Navarra, Comunidad Foral de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 30.2 Navarra, Comunidad Foral de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 30.1 Navarra, Comunidad Foral de 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 46.8 Navarra, Comunidad Foral de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 46.8 Navarra, Comunidad Foral de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 57.2 Navarra, Comunidad Foral de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 69.6 Navarra, Comunidad Foral de 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 37.1 Navarra, Comunidad Foral de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 1.3 Navarra, Comunidad Foral de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 1.2 Navarra, Comunidad Foral de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.1 Navarra, Comunidad Foral de 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 1.4 Navarra, Comunidad Foral de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 10.8 Navarra, Comunidad Foral de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 11.1 Navarra, Comunidad Foral de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 18.5 Navarra, Comunidad Foral de 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 8.6 Navarra, Comunidad Foral de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 61.7 Navarra, Comunidad Foral de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 64.7 Navarra, Comunidad Foral de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 69.3 Navarra, Comunidad Foral de 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 54.5 Navarra, Comunidad Foral de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 34.8 Navarra, Comunidad Foral de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 23.5 Navarra, Comunidad Foral de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 72.1 Navarra, Comunidad Foral de 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 27.6 Navarra, Comunidad Foral de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 49.9 Navarra, Comunidad Foral de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 48.2 Navarra, Comunidad Foral de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 56.7 Navarra, Comunidad Foral de 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 48.1 Navarra, Comunidad Foral de 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 53.5 Navarra, Comunidad Foral de 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 50.2 Navarra, Comunidad Foral de 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 57.0 Navarra, Comunidad Foral de 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 55.3 Navarra, Comunidad Foral de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 20.9 Navarra, Comunidad Foral de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 12.6 Navarra, Comunidad Foral de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 41.9 Navarra, Comunidad Foral de 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 19.0 Navarra, Comunidad Foral de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 24.4 Navarra, Comunidad Foral de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 14.8 Navarra, Comunidad Foral de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 41.8 Navarra, Comunidad Foral de 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 25.8 Navarra, Comunidad Foral de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 23.4 Navarra, Comunidad Foral de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 17.4 Navarra, Comunidad Foral de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 30.2 Navarra, Comunidad Foral de 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 26.3 Navarra, Comunidad Foral de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 75.3 Navarra, Comunidad Foral de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 77.8 Navarra, Comunidad Foral de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 57.1 Navarra, Comunidad Foral de 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 82.1 Navarra, Comunidad Foral de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 38.3 Navarra, Comunidad Foral de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 33.8 Navarra, Comunidad Foral de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 43.1 Navarra, Comunidad Foral de 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 40.6 Navarra, Comunidad Foral de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 45.5 Navarra, Comunidad Foral de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 47.2 Navarra, Comunidad Foral de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 28.9 Navarra, Comunidad Foral de 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 48.0 Navarra, Comunidad Foral de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 32.6 Navarra, Comunidad Foral de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 30.5 Navarra, Comunidad Foral de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 20.1 Navarra, Comunidad Foral de 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 37.3 Navarra, Comunidad Foral de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 32.4 Navarra, Comunidad Foral de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 30.3 Navarra, Comunidad Foral de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 20.1 Navarra, Comunidad Foral de 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 37.2 Navarra, Comunidad Foral de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 23.7 Navarra, Comunidad Foral de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 22.8 Navarra, Comunidad Foral de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 10.6 Navarra, Comunidad Foral de 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 27.6 Navarra, Comunidad Foral de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 18.0 Navarra, Comunidad Foral de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 15.9 Navarra, Comunidad Foral de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 3.2 Navarra, Comunidad Foral de 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 23.2 Navarra, Comunidad Foral de 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 52.1 Navarra, Comunidad Foral de 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 50.0 Navarra, Comunidad Foral de 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 3.6 Navarra, Comunidad Foral de 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 54.9 Navarra, Comunidad Foral de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 80.6 Navarra, Comunidad Foral de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 78.2 Navarra, Comunidad Foral de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 97.3 Navarra, Comunidad Foral de 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 81.5 Navarra, Comunidad Foral de 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 36.1 Navarra, Comunidad Foral de 28 ICT safety: % of companies with a defined ICT safety policy Industria 40.8 Navarra, Comunidad Foral de 28 ICT safety: % of companies with a defined ICT safety policy Construction 29.6 Navarra, Comunidad Foral de 28 ICT safety: % of companies with a defined ICT safety policy Servicios 33.8 Navarra, Comunidad Foral de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 91.8 Navarra, Comunidad Foral de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 95.7 Navarra, Comunidad Foral de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 91.0 Navarra, Comunidad Foral de 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 88.1 Navarra, Comunidad Foral de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 79.9 Navarra, Comunidad Foral de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 89.6 Navarra, Comunidad Foral de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 55.2 Navarra, Comunidad Foral de 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 75.4 Navarra, Comunidad Foral de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 71.0 Navarra, Comunidad Foral de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 78.8 Navarra, Comunidad Foral de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 55.2 Navarra, Comunidad Foral de 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 66.5 Navarra, Comunidad Foral de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 60.4 Navarra, Comunidad Foral de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 60.9 Navarra, Comunidad Foral de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 53.0 Navarra, Comunidad Foral de 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 61.5 Navarra, Comunidad Foral de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 24.1 Navarra, Comunidad Foral de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 25.6 Navarra, Comunidad Foral de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 28.1 Navarra, Comunidad Foral de 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 21.9 Navarra, Comunidad Foral de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 15.4 Navarra, Comunidad Foral de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 13.5 Navarra, Comunidad Foral de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 18.9 Navarra, Comunidad Foral de 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 16.6 Navarra, Comunidad Foral de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 76.1 Navarra, Comunidad Foral de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 67.1 Navarra, Comunidad Foral de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 77.9 Navarra, Comunidad Foral de 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 83.2 Navarra, Comunidad Foral de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 12.6 Navarra, Comunidad Foral de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 18.3 Navarra, Comunidad Foral de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 15.1 Navarra, Comunidad Foral de 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 8.1 Navarra, Comunidad Foral de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 1.3 Navarra, Comunidad Foral de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 3.4 Navarra, Comunidad Foral de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Navarra, Comunidad Foral de 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 0.3 Navarra, Comunidad Foral de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 58.2 Navarra, Comunidad Foral de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 53.4 Navarra, Comunidad Foral de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 70.0 Navarra, Comunidad Foral de 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 58.7 Navarra, Comunidad Foral de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 95.3 Navarra, Comunidad Foral de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 96.2 Navarra, Comunidad Foral de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Navarra, Comunidad Foral de 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 93.5 Navarra, Comunidad Foral de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 37.8 Navarra, Comunidad Foral de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 40.4 Navarra, Comunidad Foral de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 28.3 Navarra, Comunidad Foral de 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 38.2 Navarra, Comunidad Foral de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 15.2 Navarra, Comunidad Foral de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 17.5 Navarra, Comunidad Foral de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 8.3 Navarra, Comunidad Foral de 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 14.9 Navarra, Comunidad Foral de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.4 Navarra, Comunidad Foral de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.5 Navarra, Comunidad Foral de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Navarra, Comunidad Foral de 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.6 Navarra, Comunidad Foral de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 67.2 Navarra, Comunidad Foral de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 63.7 Navarra, Comunidad Foral de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 67.5 Navarra, Comunidad Foral de 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 70.0 Navarra, Comunidad Foral de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 48,812.2 Navarra, Comunidad Foral de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 38,805.6 Navarra, Comunidad Foral de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 507.8 Navarra, Comunidad Foral de 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 9,498.8 Navarra, Comunidad Foral de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 60,628.0 Navarra, Comunidad Foral de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 49,121.3 Navarra, Comunidad Foral de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 448.6 Navarra, Comunidad Foral de 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 11,058.1 Navarra, Comunidad Foral de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 35,877.4 Navarra, Comunidad Foral de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 25,508.3 Navarra, Comunidad Foral de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 404.2 Navarra, Comunidad Foral de 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 9,964.9 Navarra, Comunidad Foral de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 9,232.8 Navarra, Comunidad Foral de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 5,073.2 Navarra, Comunidad Foral de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 68.5 Navarra, Comunidad Foral de 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 4,091.0 País Vasco 1.1 % of companies that had computers Total Companies 98.8 País Vasco 1.1 % of companies that had computers Industria 99.4 País Vasco 1.1 % of companies that had computers Construction 96.0 País Vasco 1.1 % of companies that had computers Servicios 98.9 País Vasco 1.2 %of companies that had Local Area Network (LAN) Total Companies 85.1 País Vasco 1.2 %of companies that had Local Area Network (LAN) Industria 86.1 País Vasco 1.2 %of companies that had Local Area Network (LAN) Construction 74.0 País Vasco 1.2 %of companies that had Local Area Network (LAN) Servicios 86.7 País Vasco 1.3 % of companies that had a wireless Local Area Network Total Companies 58.3 País Vasco 1.3 % of companies that had a wireless Local Area Network Industria 61.4 País Vasco 1.3 % of companies that had a wireless Local Area Network Construction 41.2 País Vasco 1.3 % of companies that had a wireless Local Area Network Servicios 59.4 País Vasco 1.4 % of companies that had an Internet connection Total Companies 98.5 País Vasco 1.4 % of companies that had an Internet connection Industria 99.4 País Vasco 1.4 % of companies that had an Internet connection Construction 96.0 País Vasco 1.4 % of companies that had an Internet connection Servicios 98.4 País Vasco 1.5 % companies that had Mobile telephony Total Companies 94.8 País Vasco 1.5 % companies that had Mobile telephony Industria 92.5 País Vasco 1.5 % companies that had Mobile telephony Construction 96.0 País Vasco 1.5 % companies that had Mobile telephony Servicios 96.4 País Vasco 2.1 % Personnel that use computers for business purposes Total Companies 58.2 País Vasco 2.1 % Personnel that use computers for business purposes Industria 55.5 País Vasco 2.1 % Personnel that use computers for business purposes Construction 37.6 País Vasco 2.1 % Personnel that use computers for business purposes Servicios 63.4 País Vasco 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 49.1 País Vasco 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 45.9 País Vasco 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 34.4 País Vasco 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 54.0 País Vasco 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 21.3 País Vasco 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 21.1 País Vasco 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 20.2 País Vasco 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 21.6 País Vasco 3 % of companies that used some type of open source software Total Companies 82.1 País Vasco 3 % of companies that used some type of open source software Industria 84.5 País Vasco 3 % of companies that used some type of open source software Construction 76.3 País Vasco 3 % of companies that used some type of open source software Servicios 81.4 País Vasco 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 36.2 País Vasco 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 42.9 País Vasco 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 22.4 País Vasco 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 33.8 País Vasco 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 78.4 País Vasco 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 81.2 País Vasco 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 74.2 País Vasco 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 77.2 País Vasco 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 57.1 País Vasco 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 61.8 País Vasco 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 54.3 País Vasco 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 54.0 País Vasco 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 28.1 País Vasco 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 26.2 País Vasco 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 16.0 País Vasco 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 32.1 País Vasco 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 25.0 País Vasco 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 23.5 País Vasco 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 13.3 País Vasco 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 28.8 País Vasco 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 32.2 País Vasco 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 33.7 País Vasco 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 20.7 País Vasco 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 33.5 País Vasco 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 7.5 País Vasco 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 5.1 País Vasco 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 3.5 País Vasco 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 10.2 País Vasco 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 6.1 País Vasco 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 3.7 País Vasco 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 8.8 País Vasco 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 7.4 País Vasco 4.3 % of companies that do not use open source software due to market inertia Total Companies 7.3 País Vasco 4.3 % of companies that do not use open source software due to market inertia Industria 4.5 País Vasco 4.3 % of companies that do not use open source software due to market inertia Construction 13.4 País Vasco 4.3 % of companies that do not use open source software due to market inertia Servicios 8.2 País Vasco 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.0 País Vasco 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 2.6 País Vasco 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 6.3 País Vasco 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 4.6 País Vasco 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 6.3 País Vasco 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 3.1 País Vasco 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 5.4 País Vasco 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 9.1 País Vasco 4.6 % of companies that do not use open source software due to other reasons, Total Companies 2.5 País Vasco 4.6 % of companies that do not use open source software due to other reasons, Industria 1.8 País Vasco 4.6 % of companies that do not use open source software due to other reasons, Construction 4.0 País Vasco 4.6 % of companies that do not use open source software due to other reasons, Servicios 2.7 País Vasco 5.1 ICT experts: % of companies that hired ICT experts Total Companies 27.4 País Vasco 5.1 ICT experts: % of companies that hired ICT experts Industria 29.2 País Vasco 5.1 ICT experts: % of companies that hired ICT experts Construction 10.8 País Vasco 5.1 ICT experts: % of companies that hired ICT experts Servicios 29.4 País Vasco 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 25.9 País Vasco 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 23.2 País Vasco 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 12.0 País Vasco 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 31.0 País Vasco 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 65.7 País Vasco 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 69.7 País Vasco 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 61.9 País Vasco 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 63.7 País Vasco 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 84.0 País Vasco 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 78.5 País Vasco 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 95.7 País Vasco 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 86.3 País Vasco 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 14.4 País Vasco 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 13.6 País Vasco 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 12.5 País Vasco 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 15.4 País Vasco 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 2.4 País Vasco 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 1.6 País Vasco 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 1.5 País Vasco 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 3.1 País Vasco 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 31.4 País Vasco 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 30.5 País Vasco 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 23.1 País Vasco 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 33.9 País Vasco 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 57.8 País Vasco 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 56.0 País Vasco 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 64.1 País Vasco 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 57.9 País Vasco 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 49.3 País Vasco 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 52.4 País Vasco 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 53.8 País Vasco 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 45.8 País Vasco 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 40.4 País Vasco 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 35.4 País Vasco 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 37.4 País Vasco 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 44.9 País Vasco 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 21.6 País Vasco 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 17.8 País Vasco 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 19.7 País Vasco 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 25.1 País Vasco 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 50.7 País Vasco 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 51.5 País Vasco 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 39.7 País Vasco 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 52.4 País Vasco 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 24.8 País Vasco 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 25.6 País Vasco 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 17.3 País Vasco 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 25.8 País Vasco 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 46.4 País Vasco 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 42.5 País Vasco 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 45.3 País Vasco 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 49.7 País Vasco 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 17.1 País Vasco 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 15.3 País Vasco 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 11.4 País Vasco 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 19.7 País Vasco 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 46.1 País Vasco 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 43.3 País Vasco 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 36.9 País Vasco 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 50.2 País Vasco 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 17.8 País Vasco 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 16.7 País Vasco 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 11.9 País Vasco 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 19.8 País Vasco 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 43.4 País Vasco 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 42.3 País Vasco 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 24.4 País Vasco 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 48.4 País Vasco 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 27.9 País Vasco 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 30.8 País Vasco 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 23.3 País Vasco 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 26.6 País Vasco 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 57.2 País Vasco 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 53.9 País Vasco 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 54.1 País Vasco 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 60.5 País Vasco 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 99.2 País Vasco 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 98.6 País Vasco 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 País Vasco 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 99.5 País Vasco 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 93.4 País Vasco 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 93.0 País Vasco 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 95.8 País Vasco 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 93.3 País Vasco 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 80.2 País Vasco 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 84.0 País Vasco 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 75.7 País Vasco 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 78.1 País Vasco 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 27.8 País Vasco 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 18.6 País Vasco 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 26.3 País Vasco 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 35.5 País Vasco 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 5.9 País Vasco 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 5.9 País Vasco 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.4 País Vasco 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 7.1 País Vasco 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 81.5 País Vasco 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 83.2 País Vasco 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 75.6 País Vasco 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 81.4 País Vasco 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 61.7 País Vasco 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 63.9 País Vasco 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 51.3 País Vasco 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 62.1 País Vasco 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 76.6 País Vasco 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 78.2 País Vasco 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 72.6 País Vasco 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 76.2 País Vasco 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 20.4 País Vasco 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 16.2 País Vasco 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 12.7 País Vasco 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 25.4 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 0.9 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.0 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 5.1 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.8 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 33.4 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 41.4 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 35.7 País Vasco 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 26.5 País Vasco 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 28.6 País Vasco 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 26.0 País Vasco 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 24.4 País Vasco 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 31.6 País Vasco 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 16.0 País Vasco 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 19.9 País Vasco 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 16.9 País Vasco 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 12.6 País Vasco 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 14.5 País Vasco 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 5.7 País Vasco 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 13.7 País Vasco 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 21.8 País Vasco 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 66.5 País Vasco 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 70.3 País Vasco 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 60.3 País Vasco 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 64.8 País Vasco 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 47.6 País Vasco 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 52.1 País Vasco 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 35.5 País Vasco 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 46.7 País Vasco 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 60.5 País Vasco 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 64.2 País Vasco 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 58.3 País Vasco 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 58.1 País Vasco 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 60.3 País Vasco 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 62.5 País Vasco 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 50.5 País Vasco 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 60.6 País Vasco 11 % of companies that paid for advertising on the Internet Total Companies 26.8 País Vasco 11 % of companies that paid for advertising on the Internet Industria 29.6 País Vasco 11 % of companies that paid for advertising on the Internet Construction 13.9 País Vasco 11 % of companies that paid for advertising on the Internet Servicios 27.4 País Vasco 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 87.5 País Vasco 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 88.5 País Vasco 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 77.3 País Vasco 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 88.9 País Vasco 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 79.2 País Vasco 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 83.0 País Vasco 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 71.1 País Vasco 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 77.8 País Vasco 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 80.3 País Vasco 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 85.0 País Vasco 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 73.9 País Vasco 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 77.9 País Vasco 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 71.5 País Vasco 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 72.2 País Vasco 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 64.3 País Vasco 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 72.4 País Vasco 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 73.6 País Vasco 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 76.6 País Vasco 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 56.5 País Vasco 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 74.7 País Vasco 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 63.7 País Vasco 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 69.3 País Vasco 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 55.9 País Vasco 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 60.9 País Vasco 13 % of companies with an Internet connection and website/page(3) Total Companies 81.3 País Vasco 13 % of companies with an Internet connection and website/page(3) Industria 80.8 País Vasco 13 % of companies with an Internet connection and website/page(3) Construction 64.7 País Vasco 13 % of companies with an Internet connection and website/page(3) Servicios 85.1 País Vasco 14.1 Services available on the website Company introduction(4) Total Companies 92.1 País Vasco 14.1 Services available on the website Company introduction(4) Industria 91.5 País Vasco 14.1 Services available on the website Company introduction(4) Construction 99.1 País Vasco 14.1 Services available on the website Company introduction(4) Servicios 91.4 País Vasco 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 15.0 País Vasco 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 11.1 País Vasco 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 6.5 País Vasco 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 19.3 País Vasco 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 57.1 País Vasco 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 64.2 País Vasco 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 40.9 País Vasco 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 54.2 País Vasco 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 7.6 País Vasco 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 7.4 País Vasco 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 6.9 País Vasco 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 7.9 País Vasco 14.5 Services available on the website: Online tracking of orders (4) Total Companies 10.9 País Vasco 14.5 Services available on the website: Online tracking of orders (4) Industria 7.5 País Vasco 14.5 Services available on the website: Online tracking of orders (4) Construction 10.1 País Vasco 14.5 Services available on the website: Online tracking of orders (4) Servicios 13.6 País Vasco 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 7.0 País Vasco 14.6 Services available on the website: Website customisation for regular users(4) Industria 7.0 País Vasco 14.6 Services available on the website: Website customisation for regular users(4) Construction 3.3 País Vasco 14.6 Services available on the website: Website customisation for regular users(4) Servicios 7.7 País Vasco 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 31.3 País Vasco 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 21.9 País Vasco 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 21.6 País Vasco 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 40.1 País Vasco 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 71.4 País Vasco 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 68.5 País Vasco 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 76.2 País Vasco 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 72.9 País Vasco 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 26.1 País Vasco 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 23.1 País Vasco 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 19.2 País Vasco 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 29.5 País Vasco 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 33.0 País Vasco 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 36.4 País Vasco 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 44.8 País Vasco 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 28.5 País Vasco 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 63.3 País Vasco 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 58.8 País Vasco 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 67.7 País Vasco 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 65.9 País Vasco 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 21.4 País Vasco 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 16.3 País Vasco 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 14.4 País Vasco 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 26.6 País Vasco 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 97.3 País Vasco 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 99.0 País Vasco 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 93.8 País Vasco 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 96.9 País Vasco 17 Social Media: % of companies that used Social Media (3) Total Companies 33.4 País Vasco 17 Social Media: % of companies that used Social Media (3) Industria 27.4 País Vasco 17 Social Media: % of companies that used Social Media (3) Construction 9.5 País Vasco 17 Social Media: % of companies that used Social Media (3) Servicios 43.2 País Vasco 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 88.9 País Vasco 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 81.7 País Vasco 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 96.7 País Vasco 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 92.3 País Vasco 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 41.3 País Vasco 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 33.6 País Vasco 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 0.0 País Vasco 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 47.1 País Vasco 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 41.4 País Vasco 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 37.6 País Vasco 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 9.6 País Vasco 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 44.8 País Vasco 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 14.5 País Vasco 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 23.3 País Vasco 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 3.3 País Vasco 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 10.6 País Vasco 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 69.1 País Vasco 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 71.6 País Vasco 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 46.5 País Vasco 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 68.8 País Vasco 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 56.0 País Vasco 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 65.8 País Vasco 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 3.3 País Vasco 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 53.4 País Vasco 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 30.0 País Vasco 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 32.8 País Vasco 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 3.3 País Vasco 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 29.7 País Vasco 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 27.7 País Vasco 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 33.3 País Vasco 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 3.3 País Vasco 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 26.0 País Vasco 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 24.9 País Vasco 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 26.2 País Vasco 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 29.4 País Vasco 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 24.0 País Vasco 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 29.8 País Vasco 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 29.6 País Vasco 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 2.9 País Vasco 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 31.1 País Vasco 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 39.0 País Vasco 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 46.6 País Vasco 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 15.2 País Vasco 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 36.3 País Vasco 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 49.1 País Vasco 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 42.9 País Vasco 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 58.3 País Vasco 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 51.9 País Vasco 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.9 País Vasco 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 0.8 País Vasco 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 24.2 País Vasco 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 4.5 País Vasco 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 18.0 País Vasco 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 15.3 País Vasco 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 7.6 País Vasco 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 22.4 País Vasco 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 65.4 País Vasco 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 77.3 País Vasco 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 34.6 País Vasco 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 61.1 País Vasco 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 32.0 País Vasco 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 43.2 País Vasco 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 6.5 País Vasco 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 27.7 País Vasco 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 62.1 País Vasco 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 57.7 País Vasco 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 65.4 País Vasco 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 64.3 País Vasco 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 67.4 País Vasco 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 66.0 País Vasco 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 60.5 País Vasco 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 68.6 País Vasco 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 24.0 País Vasco 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 29.3 País Vasco 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 0.0 País Vasco 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 22.8 País Vasco 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 26.1 País Vasco 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 22.9 País Vasco 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 28.7 País Vasco 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 27.7 País Vasco 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 22.3 País Vasco 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 20.2 País Vasco 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 28.7 País Vasco 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 22.9 País Vasco 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 69.1 País Vasco 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 52.9 País Vasco 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 92.2 País Vasco 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 76.3 País Vasco 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 49.3 País Vasco 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 68.7 País Vasco 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 38.2 País Vasco 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 39.4 País Vasco 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 45.2 País Vasco 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 46.6 País Vasco 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 26.5 País Vasco 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 48.0 País Vasco 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 35.3 País Vasco 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 31.6 País Vasco 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 25.8 País Vasco 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 40.4 País Vasco 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 33.1 País Vasco 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 28.5 País Vasco 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 25.8 País Vasco 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 38.4 País Vasco 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 26.8 País Vasco 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 23.9 País Vasco 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 13.8 País Vasco 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 31.9 País Vasco 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 15.5 País Vasco 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 14.5 País Vasco 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 8.1 País Vasco 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 18.0 País Vasco 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 71.7 País Vasco 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 75.7 País Vasco 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 48.5 País Vasco 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 71.4 País Vasco 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 65.9 País Vasco 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 61.0 País Vasco 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 75.0 País Vasco 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 68.2 País Vasco 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 35.0 País Vasco 28 ICT safety: % of companies with a defined ICT safety policy Industria 34.3 País Vasco 28 ICT safety: % of companies with a defined ICT safety policy Construction 27.8 País Vasco 28 ICT safety: % of companies with a defined ICT safety policy Servicios 37.0 País Vasco 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 91.8 País Vasco 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 96.0 País Vasco 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 91.5 País Vasco 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 88.7 País Vasco 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 74.3 País Vasco 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 71.5 País Vasco 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 79.0 País Vasco 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 75.5 País Vasco 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 65.0 País Vasco 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 59.8 País Vasco 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 64.5 País Vasco 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 68.9 País Vasco 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 64.9 País Vasco 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 62.7 País Vasco 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 76.9 País Vasco 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 64.5 País Vasco 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 22.2 País Vasco 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 26.2 País Vasco 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 22.0 País Vasco 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 19.4 País Vasco 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 12.9 País Vasco 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 11.2 País Vasco 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 1.1 País Vasco 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 16.1 País Vasco 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 71.5 País Vasco 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 65.3 País Vasco 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 73.4 País Vasco 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 76.0 País Vasco 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 9.7 País Vasco 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 7.9 País Vasco 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 7.4 País Vasco 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 11.3 País Vasco 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 1.9 País Vasco 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 2.5 País Vasco 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.3 País Vasco 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 1.8 País Vasco 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 56.1 País Vasco 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 53.7 País Vasco 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 39.5 País Vasco 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 61.2 País Vasco 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 94.5 País Vasco 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 94.9 País Vasco 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 99.7 País Vasco 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 93.1 País Vasco 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 40.5 País Vasco 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 42.5 País Vasco 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 57.7 País Vasco 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 35.6 País Vasco 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 13.4 País Vasco 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 11.6 País Vasco 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 10.0 País Vasco 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 15.5 País Vasco 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.5 País Vasco 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 1.1 País Vasco 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 País Vasco 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 2.2 País Vasco 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 64.8 País Vasco 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 61.6 País Vasco 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 48.1 País Vasco 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 71.0 País Vasco 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 103,222.2 País Vasco 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 58,434.9 País Vasco 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 1,254.2 País Vasco 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 43,533.1 País Vasco 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 186,028.1 País Vasco 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 57,871.6 País Vasco 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 1,561.9 País Vasco 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 126,594.6 País Vasco 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 332,691.8 País Vasco 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 102,780.4 País Vasco 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 5,387.4 País Vasco 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 224,523.9 País Vasco 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 61,712.1 País Vasco 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 29,540.4 País Vasco 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 1,584.7 País Vasco 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 30,587.0 Rioja, La 1.1 % of companies that had computers Total Companies 98.6 Rioja, La 1.1 % of companies that had computers Industria 97.2 Rioja, La 1.1 % of companies that had computers Construction 100.0 Rioja, La 1.1 % of companies that had computers Servicios 100.0 Rioja, La 1.2 %of companies that had Local Area Network (LAN) Total Companies 82.0 Rioja, La 1.2 %of companies that had Local Area Network (LAN) Industria 72.1 Rioja, La 1.2 %of companies that had Local Area Network (LAN) Construction 98.5 Rioja, La 1.2 %of companies that had Local Area Network (LAN) Servicios 90.5 Rioja, La 1.3 % of companies that had a wireless Local Area Network Total Companies 50.3 Rioja, La 1.3 % of companies that had a wireless Local Area Network Industria 39.3 Rioja, La 1.3 % of companies that had a wireless Local Area Network Construction 77.0 Rioja, La 1.3 % of companies that had a wireless Local Area Network Servicios 57.6 Rioja, La 1.4 % of companies that had an Internet connection Total Companies 96.7 Rioja, La 1.4 % of companies that had an Internet connection Industria 97.2 Rioja, La 1.4 % of companies that had an Internet connection Construction 100.0 Rioja, La 1.4 % of companies that had an Internet connection Servicios 95.2 Rioja, La 1.5 % companies that had Mobile telephony Total Companies 96.0 Rioja, La 1.5 % companies that had Mobile telephony Industria 97.5 Rioja, La 1.5 % companies that had Mobile telephony Construction 100.0 Rioja, La 1.5 % companies that had Mobile telephony Servicios 93.0 Rioja, La 2.1 % Personnel that use computers for business purposes Total Companies 50.6 Rioja, La 2.1 % Personnel that use computers for business purposes Industria 43.2 Rioja, La 2.1 % Personnel that use computers for business purposes Construction 37.7 Rioja, La 2.1 % Personnel that use computers for business purposes Servicios 66.2 Rioja, La 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 42.1 Rioja, La 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 32.3 Rioja, La 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 34.8 Rioja, La 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 60.8 Rioja, La 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 15.9 Rioja, La 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 12.4 Rioja, La 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 21.5 Rioja, La 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 20.8 Rioja, La 3 % of companies that used some type of open source software Total Companies 83.3 Rioja, La 3 % of companies that used some type of open source software Industria 88.0 Rioja, La 3 % of companies that used some type of open source software Construction 71.8 Rioja, La 3 % of companies that used some type of open source software Servicios 80.2 Rioja, La 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 38.7 Rioja, La 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 33.6 Rioja, La 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 51.7 Rioja, La 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 42.0 Rioja, La 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 79.3 Rioja, La 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 85.8 Rioja, La 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 71.8 Rioja, La 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 72.9 Rioja, La 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 54.8 Rioja, La 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 46.9 Rioja, La 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 65.4 Rioja, La 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 62.2 Rioja, La 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 21.1 Rioja, La 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 17.0 Rioja, La 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 8.9 Rioja, La 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 29.5 Rioja, La 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 16.6 Rioja, La 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 17.8 Rioja, La 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 8.1 Rioja, La 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 17.2 Rioja, La 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 28.5 Rioja, La 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 26.9 Rioja, La 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 19.0 Rioja, La 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 33.1 Rioja, La 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 6.6 Rioja, La 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 6.8 Rioja, La 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 6.7 Rioja, La 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 6.4 Rioja, La 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.5 Rioja, La 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 4.8 Rioja, La 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 6.7 Rioja, La 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.1 Rioja, La 4.3 % of companies that do not use open source software due to market inertia Total Companies 4.1 Rioja, La 4.3 % of companies that do not use open source software due to market inertia Industria 4.4 Rioja, La 4.3 % of companies that do not use open source software due to market inertia Construction 10.8 Rioja, La 4.3 % of companies that do not use open source software due to market inertia Servicios 1.9 Rioja, La 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 3.3 Rioja, La 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 2.9 Rioja, La 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 10.8 Rioja, La 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 1.9 Rioja, La 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 5.6 Rioja, La 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 6.2 Rioja, La 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 17.5 Rioja, La 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 1.9 Rioja, La 4.6 % of companies that do not use open source software due to other reasons, Total Companies 2.5 Rioja, La 4.6 % of companies that do not use open source software due to other reasons, Industria 4.6 Rioja, La 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Rioja, La 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.3 Rioja, La 5.1 ICT experts: % of companies that hired ICT experts Total Companies 17.3 Rioja, La 5.1 ICT experts: % of companies that hired ICT experts Industria 17.5 Rioja, La 5.1 ICT experts: % of companies that hired ICT experts Construction 17.1 Rioja, La 5.1 ICT experts: % of companies that hired ICT experts Servicios 17.1 Rioja, La 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 15.4 Rioja, La 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 18.6 Rioja, La 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 1.5 Rioja, La 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 14.9 Rioja, La 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 41.8 Rioja, La 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 40.9 Rioja, La 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 100.0 Rioja, La 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 41.8 Rioja, La 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 82.9 Rioja, La 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 88.6 Rioja, La 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 0.0 Rioja, La 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 76.0 Rioja, La 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 5.3 Rioja, La 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 4.8 Rioja, La 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 0.0 Rioja, La 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 7.2 Rioja, La 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 1.6 Rioja, La 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.5 Rioja, La 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Rioja, La 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 3.5 Rioja, La 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 15.2 Rioja, La 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 18.4 Rioja, La 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 0.0 Rioja, La 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 15.0 Rioja, La 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 73.1 Rioja, La 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 74.5 Rioja, La 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 87.7 Rioja, La 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 67.6 Rioja, La 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 29.4 Rioja, La 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 32.6 Rioja, La 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 31.2 Rioja, La 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 24.9 Rioja, La 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 56.4 Rioja, La 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 57.2 Rioja, La 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 56.5 Rioja, La 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 55.3 Rioja, La 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 11.5 Rioja, La 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 12.8 Rioja, La 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 15.6 Rioja, La 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 8.7 Rioja, La 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 57.8 Rioja, La 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 62.8 Rioja, La 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 46.8 Rioja, La 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 54.2 Rioja, La 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 15.1 Rioja, La 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 19.1 Rioja, La 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 4.8 Rioja, La 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 12.5 Rioja, La 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 58.2 Rioja, La 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 56.5 Rioja, La 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 67.3 Rioja, La 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 58.1 Rioja, La 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 7.0 Rioja, La 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 5.7 Rioja, La 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 0.0 Rioja, La 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 10.4 Rioja, La 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 52.2 Rioja, La 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 54.3 Rioja, La 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 40.8 Rioja, La 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 52.4 Rioja, La 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 8.1 Rioja, La 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 7.6 Rioja, La 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 0.0 Rioja, La 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 10.9 Rioja, La 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 51.4 Rioja, La 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 54.8 Rioja, La 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 36.0 Rioja, La 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 50.9 Rioja, La 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 12.9 Rioja, La 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 16.2 Rioja, La 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 4.8 Rioja, La 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 10.7 Rioja, La 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 67.0 Rioja, La 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 64.5 Rioja, La 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 72.1 Rioja, La 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 68.8 Rioja, La 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 98.8 Rioja, La 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 97.6 Rioja, La 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Rioja, La 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Rioja, La 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 94.9 Rioja, La 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 92.2 Rioja, La 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 100.0 Rioja, La 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 97.1 Rioja, La 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 82.8 Rioja, La 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 83.0 Rioja, La 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 84.4 Rioja, La 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 82.0 Rioja, La 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 30.2 Rioja, La 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 23.4 Rioja, La 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 20.4 Rioja, La 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 41.5 Rioja, La 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 3.0 Rioja, La 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 2.8 Rioja, La 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Rioja, La 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 4.0 Rioja, La 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 79.5 Rioja, La 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 73.4 Rioja, La 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 85.1 Rioja, La 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 85.9 Rioja, La 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 64.2 Rioja, La 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 62.6 Rioja, La 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 74.3 Rioja, La 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 63.5 Rioja, La 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 69.2 Rioja, La 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 60.2 Rioja, La 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 85.1 Rioja, La 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 76.7 Rioja, La 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 21.3 Rioja, La 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 22.7 Rioja, La 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 27.1 Rioja, La 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 17.9 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 1.5 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 2.9 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.0 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 37.0 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 35.9 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 52.7 Rioja, La 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 34.3 Rioja, La 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 26.4 Rioja, La 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 32.5 Rioja, La 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 7.9 Rioja, La 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 23.3 Rioja, La 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 15.7 Rioja, La 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 11.4 Rioja, La 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 16.4 Rioja, La 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 21.1 Rioja, La 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 14.4 Rioja, La 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 9.4 Rioja, La 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 23.0 Rioja, La 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 18.5 Rioja, La 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 63.3 Rioja, La 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 57.2 Rioja, La 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 72.8 Rioja, La 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 68.7 Rioja, La 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 46.3 Rioja, La 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 47.2 Rioja, La 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 52.4 Rioja, La 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 43.6 Rioja, La 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 53.9 Rioja, La 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 44.8 Rioja, La 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 72.8 Rioja, La 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 60.6 Rioja, La 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 60.1 Rioja, La 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 59.1 Rioja, La 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 68.8 Rioja, La 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 59.0 Rioja, La 11 % of companies that paid for advertising on the Internet Total Companies 26.1 Rioja, La 11 % of companies that paid for advertising on the Internet Industria 27.3 Rioja, La 11 % of companies that paid for advertising on the Internet Construction 16.4 Rioja, La 11 % of companies that paid for advertising on the Internet Servicios 27.1 Rioja, La 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 98.5 Rioja, La 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 100.0 Rioja, La 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 98.5 Rioja, La 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 96.7 Rioja, La 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 84.8 Rioja, La 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 86.2 Rioja, La 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 87.7 Rioja, La 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 82.1 Rioja, La 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 88.8 Rioja, La 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 92.0 Rioja, La 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 87.7 Rioja, La 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 85.0 Rioja, La 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 84.8 Rioja, La 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 89.1 Rioja, La 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 77.0 Rioja, La 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 81.3 Rioja, La 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 91.0 Rioja, La 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 96.9 Rioja, La 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 72.1 Rioja, La 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 88.4 Rioja, La 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 74.1 Rioja, La 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 84.7 Rioja, La 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 62.4 Rioja, La 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 63.3 Rioja, La 13 % of companies with an Internet connection and website/page(3) Total Companies 74.5 Rioja, La 13 % of companies with an Internet connection and website/page(3) Industria 73.4 Rioja, La 13 % of companies with an Internet connection and website/page(3) Construction 57.2 Rioja, La 13 % of companies with an Internet connection and website/page(3) Servicios 80.5 Rioja, La 14.1 Services available on the website Company introduction(4) Total Companies 94.9 Rioja, La 14.1 Services available on the website Company introduction(4) Industria 94.7 Rioja, La 14.1 Services available on the website Company introduction(4) Construction 84.5 Rioja, La 14.1 Services available on the website Company introduction(4) Servicios 97.0 Rioja, La 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 16.3 Rioja, La 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 15.2 Rioja, La 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Rioja, La 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 20.7 Rioja, La 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 60.7 Rioja, La 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 77.8 Rioja, La 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 27.3 Rioja, La 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 46.7 Rioja, La 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 12.3 Rioja, La 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 11.2 Rioja, La 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 8.5 Rioja, La 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 14.4 Rioja, La 14.5 Services available on the website: Online tracking of orders (4) Total Companies 10.8 Rioja, La 14.5 Services available on the website: Online tracking of orders (4) Industria 13.1 Rioja, La 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Rioja, La 14.5 Services available on the website: Online tracking of orders (4) Servicios 10.1 Rioja, La 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 14.1 Rioja, La 14.6 Services available on the website: Website customisation for regular users(4) Industria 13.0 Rioja, La 14.6 Services available on the website: Website customisation for regular users(4) Construction 0.0 Rioja, La 14.6 Services available on the website: Website customisation for regular users(4) Servicios 18.0 Rioja, La 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 37.3 Rioja, La 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 41.5 Rioja, La 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 2.6 Rioja, La 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 38.8 Rioja, La 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 69.5 Rioja, La 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 66.8 Rioja, La 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 38.4 Rioja, La 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 78.6 Rioja, La 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 12.0 Rioja, La 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 6.4 Rioja, La 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 16.9 Rioja, La 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 17.8 Rioja, La 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 28.4 Rioja, La 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 28.4 Rioja, La 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 19.6 Rioja, La 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 30.1 Rioja, La 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 82.1 Rioja, La 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 85.5 Rioja, La 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 78.0 Rioja, La 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 78.8 Rioja, La 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 13.8 Rioja, La 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 10.9 Rioja, La 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 13.8 Rioja, La 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 17.9 Rioja, La 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 99.4 Rioja, La 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 99.1 Rioja, La 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Rioja, La 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 99.6 Rioja, La 17 Social Media: % of companies that used Social Media (3) Total Companies 35.3 Rioja, La 17 Social Media: % of companies that used Social Media (3) Industria 44.9 Rioja, La 17 Social Media: % of companies that used Social Media (3) Construction 6.4 Rioja, La 17 Social Media: % of companies that used Social Media (3) Servicios 30.5 Rioja, La 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 94.2 Rioja, La 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 95.9 Rioja, La 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 23.8 Rioja, La 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 94.7 Rioja, La 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 41.9 Rioja, La 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 37.4 Rioja, La 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 100.0 Rioja, La 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 47.4 Rioja, La 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 36.5 Rioja, La 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 34.9 Rioja, La 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 23.8 Rioja, La 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 40.2 Rioja, La 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 4.0 Rioja, La 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 2.6 Rioja, La 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 0.0 Rioja, La 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 6.8 Rioja, La 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 83.0 Rioja, La 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 83.4 Rioja, La 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 23.8 Rioja, La 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 85.6 Rioja, La 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 57.5 Rioja, La 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 51.3 Rioja, La 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 23.8 Rioja, La 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 71.2 Rioja, La 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 36.4 Rioja, La 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 38.3 Rioja, La 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 23.8 Rioja, La 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 33.6 Rioja, La 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 19.0 Rioja, La 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 9.2 Rioja, La 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 23.8 Rioja, La 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 37.5 Rioja, La 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 9.5 Rioja, La 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 9.6 Rioja, La 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 0.0 Rioja, La 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 10.0 Rioja, La 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 18.0 Rioja, La 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 11.2 Rioja, La 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 0.0 Rioja, La 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 32.0 Rioja, La 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 39.7 Rioja, La 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 39.9 Rioja, La 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 0.0 Rioja, La 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 41.5 Rioja, La 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 43.5 Rioja, La 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 40.8 Rioja, La 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 100.0 Rioja, La 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 45.5 Rioja, La 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.4 Rioja, La 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 2.5 Rioja, La 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Rioja, La 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 5.4 Rioja, La 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 9.9 Rioja, La 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 7.0 Rioja, La 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 6.4 Rioja, La 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 14.7 Rioja, La 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 73.1 Rioja, La 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 69.6 Rioja, La 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction 100.0 Rioja, La 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 72.2 Rioja, La 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 26.5 Rioja, La 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 46.2 Rioja, La 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction 0.0 Rioja, La 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 17.3 Rioja, La 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 54.1 Rioja, La 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 64.7 Rioja, La 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction 23.8 Rioja, La 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 51.1 Rioja, La 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 64.5 Rioja, La 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 63.7 Rioja, La 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction 23.8 Rioja, La 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 69.7 Rioja, La 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 26.4 Rioja, La 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 44.8 Rioja, La 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction 0.0 Rioja, La 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 18.1 Rioja, La 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 25.2 Rioja, La 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 15.3 Rioja, La 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction 0.0 Rioja, La 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 34.2 Rioja, La 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 30.9 Rioja, La 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 45.6 Rioja, La 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction 0.0 Rioja, La 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 25.4 Rioja, La 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 68.1 Rioja, La 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 60.8 Rioja, La 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction 100.0 Rioja, La 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 68.9 Rioja, La 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 41.6 Rioja, La 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 49.3 Rioja, La 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction 23.8 Rioja, La 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 38.9 Rioja, La 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 41.3 Rioja, La 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 43.3 Rioja, La 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 26.0 Rioja, La 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 42.5 Rioja, La 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 39.3 Rioja, La 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 42.5 Rioja, La 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 20.3 Rioja, La 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 40.1 Rioja, La 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 39.0 Rioja, La 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 42.3 Rioja, La 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 20.3 Rioja, La 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 39.5 Rioja, La 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 32.2 Rioja, La 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 36.2 Rioja, La 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 4.0 Rioja, La 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 34.4 Rioja, La 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 17.4 Rioja, La 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 16.0 Rioja, La 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 6.7 Rioja, La 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 22.0 Rioja, La 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 64.1 Rioja, La 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria 37.3 Rioja, La 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 100.0 Rioja, La 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 86.2 Rioja, La 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 72.5 Rioja, La 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria 89.0 Rioja, La 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 0.0 Rioja, La 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 62.9 Rioja, La 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 31.4 Rioja, La 28 ICT safety: % of companies with a defined ICT safety policy Industria 31.3 Rioja, La 28 ICT safety: % of companies with a defined ICT safety policy Construction 15.6 Rioja, La 28 ICT safety: % of companies with a defined ICT safety policy Servicios 35.5 Rioja, La 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 88.7 Rioja, La 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 95.5 Rioja, La 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 100.0 Rioja, La 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 79.8 Rioja, La 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 83.2 Rioja, La 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 93.3 Rioja, La 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 31.0 Rioja, La 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 77.5 Rioja, La 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 63.7 Rioja, La 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 72.4 Rioja, La 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 0.0 Rioja, La 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 61.1 Rioja, La 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 64.9 Rioja, La 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 79.3 Rioja, La 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 0.0 Rioja, La 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 55.9 Rioja, La 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 18.7 Rioja, La 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 16.6 Rioja, La 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 69.0 Rioja, La 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 15.4 Rioja, La 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 16.4 Rioja, La 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 4.2 Rioja, La 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 31.0 Rioja, La 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 28.6 Rioja, La 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 75.9 Rioja, La 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 66.3 Rioja, La 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 98.5 Rioja, La 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 82.4 Rioja, La 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 33.6 Rioja, La 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 32.7 Rioja, La 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 47.5 Rioja, La 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 30.3 Rioja, La 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 3.9 Rioja, La 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 7.2 Rioja, La 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Rioja, La 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 1.6 Rioja, La 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 43.4 Rioja, La 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 38.6 Rioja, La 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 53.3 Rioja, La 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 45.3 Rioja, La 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 98.9 Rioja, La 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 100.0 Rioja, La 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Rioja, La 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 97.4 Rioja, La 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 37.0 Rioja, La 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 37.2 Rioja, La 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 26.8 Rioja, La 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 40.0 Rioja, La 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 15.5 Rioja, La 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 17.4 Rioja, La 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 12.3 Rioja, La 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 13.9 Rioja, La 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 0.6 Rioja, La 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.7 Rioja, La 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Rioja, La 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 0.7 Rioja, La 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 67.5 Rioja, La 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 69.5 Rioja, La 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 68.1 Rioja, La 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 64.9 Rioja, La 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 6,429.4 Rioja, La 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 4,647.3 Rioja, La 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 179.4 Rioja, La 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 1,602.7 Rioja, La 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 7,873.2 Rioja, La 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 4,160.4 Rioja, La 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 153.2 Rioja, La 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 3,559.6 Rioja, La 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 3,962.8 Rioja, La 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 2,281.4 Rioja, La 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 102.7 Rioja, La 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 1,578.7 Rioja, La 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 1,386.5 Rioja, La 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 665.3 Rioja, La 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 3.7 Rioja, La 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 717.4 Ceuta 1.1 % of companies that had computers Total Companies 100.0 Ceuta 1.1 % of companies that had computers Industria 100.0 Ceuta 1.1 % of companies that had computers Construction 100.0 Ceuta 1.1 % of companies that had computers Servicios 100.0 Ceuta 1.2 %of companies that had Local Area Network (LAN) Total Companies 78.8 Ceuta 1.2 %of companies that had Local Area Network (LAN) Industria 100.0 Ceuta 1.2 %of companies that had Local Area Network (LAN) Construction 32.7 Ceuta 1.2 %of companies that had Local Area Network (LAN) Servicios 91.3 Ceuta 1.3 % of companies that had a wireless Local Area Network Total Companies 56.6 Ceuta 1.3 % of companies that had a wireless Local Area Network Industria 51.2 Ceuta 1.3 % of companies that had a wireless Local Area Network Construction 32.7 Ceuta 1.3 % of companies that had a wireless Local Area Network Servicios 66.4 Ceuta 1.4 % of companies that had an Internet connection Total Companies 93.3 Ceuta 1.4 % of companies that had an Internet connection Industria 100.0 Ceuta 1.4 % of companies that had an Internet connection Construction 71.2 Ceuta 1.4 % of companies that had an Internet connection Servicios 100.0 Ceuta 1.5 % companies that had Mobile telephony Total Companies 98.7 Ceuta 1.5 % companies that had Mobile telephony Industria 93.0 Ceuta 1.5 % companies that had Mobile telephony Construction 100.0 Ceuta 1.5 % companies that had Mobile telephony Servicios 99.4 Ceuta 2.1 % Personnel that use computers for business purposes Total Companies 46.9 Ceuta 2.1 % Personnel that use computers for business purposes Industria 25.7 Ceuta 2.1 % Personnel that use computers for business purposes Construction 49.8 Ceuta 2.1 % Personnel that use computers for business purposes Servicios 53.8 Ceuta 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 42.3 Ceuta 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 24.0 Ceuta 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 44.9 Ceuta 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 48.2 Ceuta 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 7.8 Ceuta 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 10.3 Ceuta 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 1.6 Ceuta 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 8.6 Ceuta 3 % of companies that used some type of open source software Total Companies 85.7 Ceuta 3 % of companies that used some type of open source software Industria 100.0 Ceuta 3 % of companies that used some type of open source software Construction 100.0 Ceuta 3 % of companies that used some type of open source software Servicios 77.7 Ceuta 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 39.9 Ceuta 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 44.2 Ceuta 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 0.0 Ceuta 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 53.6 Ceuta 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 69.1 Ceuta 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 93.0 Ceuta 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 32.7 Ceuta 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 77.5 Ceuta 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 65.2 Ceuta 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 41.9 Ceuta 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 71.2 Ceuta 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 67.7 Ceuta 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 28.6 Ceuta 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 0.0 Ceuta 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 38.5 Ceuta 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 30.7 Ceuta 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 23.2 Ceuta 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 44.2 Ceuta 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 0.0 Ceuta 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 27.4 Ceuta 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 51.9 Ceuta 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 51.2 Ceuta 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 42.3 Ceuta 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 55.5 Ceuta 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 8.7 Ceuta 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 0.0 Ceuta 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 0.0 Ceuta 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 13.6 Ceuta 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 8.8 Ceuta 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 0.0 Ceuta 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 0.0 Ceuta 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 13.7 Ceuta 4.3 % of companies that do not use open source software due to market inertia Total Companies 1.1 Ceuta 4.3 % of companies that do not use open source software due to market inertia Industria 0.0 Ceuta 4.3 % of companies that do not use open source software due to market inertia Construction 0.0 Ceuta 4.3 % of companies that do not use open source software due to market inertia Servicios 1.7 Ceuta 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 4.2 Ceuta 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 0.0 Ceuta 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 0.0 Ceuta 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 6.5 Ceuta 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 8.7 Ceuta 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 0.0 Ceuta 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 0.0 Ceuta 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 13.6 Ceuta 4.6 % of companies that do not use open source software due to other reasons, Total Companies 0.1 Ceuta 4.6 % of companies that do not use open source software due to other reasons, Industria 0.0 Ceuta 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Ceuta 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.1 Ceuta 5.1 ICT experts: % of companies that hired ICT experts Total Companies 23.7 Ceuta 5.1 ICT experts: % of companies that hired ICT experts Industria 0.0 Ceuta 5.1 ICT experts: % of companies that hired ICT experts Construction 38.5 Ceuta 5.1 ICT experts: % of companies that hired ICT experts Servicios 23.1 Ceuta 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 14.8 Ceuta 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 13.9 Ceuta 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 0.0 Ceuta 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 20.3 Ceuta 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 33.1 Ceuta 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria 0.0 Ceuta 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction . Ceuta 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 37.6 Ceuta 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 74.8 Ceuta 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria 100.0 Ceuta 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction . Ceuta 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 71.3 Ceuta 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 9.0 Ceuta 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 0.0 Ceuta 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 0.0 Ceuta 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 14.1 Ceuta 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.1 Ceuta 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.0 Ceuta 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Ceuta 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 0.1 Ceuta 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 45.0 Ceuta 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 79.1 Ceuta 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 71.2 Ceuta 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 28.7 Ceuta 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 42.7 Ceuta 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 13.9 Ceuta 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 0.0 Ceuta 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 63.9 Ceuta 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 51.7 Ceuta 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 79.1 Ceuta 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 100.0 Ceuta 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 28.7 Ceuta 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 39.6 Ceuta 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 20.9 Ceuta 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 0.0 Ceuta 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 57.6 Ceuta 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 27.3 Ceuta 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 44.2 Ceuta 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 67.3 Ceuta 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 9.4 Ceuta 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 42.3 Ceuta 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 34.9 Ceuta 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 0.0 Ceuta 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 59.2 Ceuta 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 22.4 Ceuta 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 51.2 Ceuta 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 38.5 Ceuta 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 10.8 Ceuta 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 44.7 Ceuta 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 41.9 Ceuta 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 0.0 Ceuta 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 61.5 Ceuta 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 19.6 Ceuta 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 44.2 Ceuta 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 38.5 Ceuta 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 7.9 Ceuta 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 45.7 Ceuta 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 13.9 Ceuta 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 0.0 Ceuta 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 68.7 Ceuta 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 13.1 Ceuta 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 0.0 Ceuta 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 38.5 Ceuta 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 6.5 Ceuta 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 46.9 Ceuta 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 58.1 Ceuta 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 0.0 Ceuta 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 61.7 Ceuta 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 30.8 Ceuta 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 34.9 Ceuta 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 67.3 Ceuta 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 16.7 Ceuta 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 52.8 Ceuta 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 65.1 Ceuta 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 0.0 Ceuta 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 69.5 Ceuta 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Ceuta 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Ceuta 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Ceuta 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Ceuta 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 93.2 Ceuta 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 100.0 Ceuta 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 100.0 Ceuta 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 90.1 Ceuta 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 74.3 Ceuta 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 48.8 Ceuta 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 100.0 Ceuta 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 72.8 Ceuta 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 48.5 Ceuta 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 86.0 Ceuta 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 54.0 Ceuta 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 39.6 Ceuta 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 0.1 Ceuta 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 0.0 Ceuta 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Ceuta 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 0.2 Ceuta 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 71.5 Ceuta 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 65.1 Ceuta 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 46.0 Ceuta 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 79.4 Ceuta 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 59.6 Ceuta 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 65.1 Ceuta 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 40.5 Ceuta 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 63.4 Ceuta 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 62.1 Ceuta 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 58.1 Ceuta 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 5.4 Ceuta 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 77.5 Ceuta 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 24.1 Ceuta 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 51.2 Ceuta 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 0.0 Ceuta 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 24.9 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 0.0 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.0 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.0 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 30.6 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 7.0 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 0.0 Ceuta 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 43.2 Ceuta 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 17.9 Ceuta 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 7.0 Ceuta 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 0.0 Ceuta 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 24.8 Ceuta 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 25.5 Ceuta 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 44.2 Ceuta 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 100.0 Ceuta 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 2.6 Ceuta 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 19.1 Ceuta 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 41.9 Ceuta 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 0.0 Ceuta 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 19.5 Ceuta 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 42.8 Ceuta 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 65.1 Ceuta 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 3.9 Ceuta 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 52.5 Ceuta 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 24.1 Ceuta 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 65.1 Ceuta 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 0.0 Ceuta 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 24.7 Ceuta 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 41.6 Ceuta 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 65.1 Ceuta 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 3.9 Ceuta 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 50.6 Ceuta 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 44.3 Ceuta 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 13.9 Ceuta 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 28.9 Ceuta 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 56.0 Ceuta 11 % of companies that paid for advertising on the Internet Total Companies 12.5 Ceuta 11 % of companies that paid for advertising on the Internet Industria 0.0 Ceuta 11 % of companies that paid for advertising on the Internet Construction 0.0 Ceuta 11 % of companies that paid for advertising on the Internet Servicios 19.5 Ceuta 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 96.0 Ceuta 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 100.0 Ceuta 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 100.0 Ceuta 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 94.2 Ceuta 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 83.6 Ceuta 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 100.0 Ceuta 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 100.0 Ceuta 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 76.1 Ceuta 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 80.4 Ceuta 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 100.0 Ceuta 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 100.0 Ceuta 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 71.3 Ceuta 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 66.2 Ceuta 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 86.0 Ceuta 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 59.5 Ceuta 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 64.0 Ceuta 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 64.8 Ceuta 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 86.0 Ceuta 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 59.5 Ceuta 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 62.0 Ceuta 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 52.8 Ceuta 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 86.0 Ceuta 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 59.5 Ceuta 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 44.5 Ceuta 13 % of companies with an Internet connection and website/page(3) Total Companies 78.2 Ceuta 13 % of companies with an Internet connection and website/page(3) Industria 93.0 Ceuta 13 % of companies with an Internet connection and website/page(3) Construction 59.5 Ceuta 13 % of companies with an Internet connection and website/page(3) Servicios 80.1 Ceuta 14.1 Services available on the website Company introduction(4) Total Companies 77.0 Ceuta 14.1 Services available on the website Company introduction(4) Industria 70.0 Ceuta 14.1 Services available on the website Company introduction(4) Construction 90.9 Ceuta 14.1 Services available on the website Company introduction(4) Servicios 76.0 Ceuta 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 5.3 Ceuta 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 0.0 Ceuta 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Ceuta 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 7.5 Ceuta 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 42.7 Ceuta 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 15.0 Ceuta 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 0.0 Ceuta 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 57.3 Ceuta 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 2.6 Ceuta 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 0.0 Ceuta 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Ceuta 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 3.7 Ceuta 14.5 Services available on the website: Online tracking of orders (4) Total Companies 4.0 Ceuta 14.5 Services available on the website: Online tracking of orders (4) Industria 0.0 Ceuta 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Ceuta 14.5 Services available on the website: Online tracking of orders (4) Servicios 5.8 Ceuta 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 4.0 Ceuta 14.6 Services available on the website: Website customisation for regular users(4) Industria 0.0 Ceuta 14.6 Services available on the website: Website customisation for regular users(4) Construction 0.0 Ceuta 14.6 Services available on the website: Website customisation for regular users(4) Servicios 5.7 Ceuta 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 31.8 Ceuta 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 0.0 Ceuta 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 0.0 Ceuta 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 45.3 Ceuta 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 62.7 Ceuta 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 55.0 Ceuta 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 90.9 Ceuta 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 59.1 Ceuta 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 20.2 Ceuta 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 0.0 Ceuta 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 0.0 Ceuta 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 28.7 Ceuta 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 46.4 Ceuta 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 47.5 Ceuta 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 90.9 Ceuta 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 37.6 Ceuta 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 60.0 Ceuta 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 79.1 Ceuta 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 40.5 Ceuta 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 61.2 Ceuta 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 9.7 Ceuta 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 35.3 Ceuta 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 0.0 Ceuta 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 4.7 Ceuta 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 100.0 Ceuta 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Ceuta 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Ceuta 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 99.9 Ceuta 17 Social Media: % of companies that used Social Media (3) Total Companies 30.8 Ceuta 17 Social Media: % of companies that used Social Media (3) Industria 0.0 Ceuta 17 Social Media: % of companies that used Social Media (3) Construction 0.0 Ceuta 17 Social Media: % of companies that used Social Media (3) Servicios 44.9 Ceuta 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 99.8 Ceuta 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria . Ceuta 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction . Ceuta 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 99.8 Ceuta 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 21.1 Ceuta 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria . Ceuta 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction . Ceuta 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 21.1 Ceuta 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 17.0 Ceuta 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria . Ceuta 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction . Ceuta 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 17.0 Ceuta 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 0.8 Ceuta 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria . Ceuta 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction . Ceuta 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 0.8 Ceuta 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 70.6 Ceuta 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria . Ceuta 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction . Ceuta 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 70.6 Ceuta 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 76.5 Ceuta 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria . Ceuta 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction . Ceuta 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 76.5 Ceuta 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 53.9 Ceuta 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria . Ceuta 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction . Ceuta 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 53.9 Ceuta 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 47.1 Ceuta 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria . Ceuta 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction . Ceuta 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 47.1 Ceuta 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 44.4 Ceuta 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria . Ceuta 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction . Ceuta 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 44.4 Ceuta 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 35.1 Ceuta 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria . Ceuta 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction . Ceuta 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 35.1 Ceuta 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 66.7 Ceuta 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria . Ceuta 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction . Ceuta 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 66.7 Ceuta 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 26.8 Ceuta 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria . Ceuta 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction . Ceuta 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 26.8 Ceuta 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 3.3 Ceuta 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria . Ceuta 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction . Ceuta 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 3.3 Ceuta 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 13.7 Ceuta 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 34.9 Ceuta 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 0.0 Ceuta 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 13.0 Ceuta 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 91.8 Ceuta 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria 100.0 Ceuta 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction . Ceuta 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 87.4 Ceuta 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 22.3 Ceuta 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria 20.0 Ceuta 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction . Ceuta 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 23.5 Ceuta 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 42.0 Ceuta 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria 0.0 Ceuta 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction . Ceuta 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 64.4 Ceuta 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 91.0 Ceuta 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria 80.0 Ceuta 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction . Ceuta 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 96.9 Ceuta 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 39.6 Ceuta 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria 0.0 Ceuta 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction . Ceuta 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 60.8 Ceuta 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 32.9 Ceuta 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria 0.0 Ceuta 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction . Ceuta 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 50.4 Ceuta 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 15.4 Ceuta 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria 0.0 Ceuta 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction . Ceuta 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 23.7 Ceuta 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 91.0 Ceuta 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria 100.0 Ceuta 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction . Ceuta 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 86.2 Ceuta 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 10.0 Ceuta 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria 0.0 Ceuta 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction . Ceuta 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 15.4 Ceuta 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 11.7 Ceuta 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 0.0 Ceuta 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 0.0 Ceuta 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 18.3 Ceuta 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 25.1 Ceuta 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 7.0 Ceuta 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 0.0 Ceuta 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 37.8 Ceuta 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 21.4 Ceuta 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 7.0 Ceuta 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 0.0 Ceuta 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 32.1 Ceuta 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 15.1 Ceuta 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 7.0 Ceuta 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 0.0 Ceuta 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 22.3 Ceuta 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 8.5 Ceuta 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 0.0 Ceuta 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 0.0 Ceuta 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 13.2 Ceuta 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 98.5 Ceuta 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria . Ceuta 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction . Ceuta 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 98.5 Ceuta 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 35.2 Ceuta 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria . Ceuta 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction . Ceuta 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 35.2 Ceuta 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 30.9 Ceuta 28 ICT safety: % of companies with a defined ICT safety policy Industria 7.0 Ceuta 28 ICT safety: % of companies with a defined ICT safety policy Construction 38.5 Ceuta 28 ICT safety: % of companies with a defined ICT safety policy Servicios 32.9 Ceuta 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 93.7 Ceuta 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria 100.0 Ceuta 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 100.0 Ceuta 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 90.8 Ceuta 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 93.3 Ceuta 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria 0.0 Ceuta 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 100.0 Ceuta 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 94.4 Ceuta 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 56.1 Ceuta 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria 100.0 Ceuta 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 100.0 Ceuta 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 35.7 Ceuta 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 75.1 Ceuta 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria 0.0 Ceuta 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 100.0 Ceuta 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 67.8 Ceuta 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 18.3 Ceuta 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria 0.0 Ceuta 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 0.0 Ceuta 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 26.8 Ceuta 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 6.6 Ceuta 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria 100.0 Ceuta 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 0.0 Ceuta 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 5.4 Ceuta 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 65.5 Ceuta 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 79.1 Ceuta 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 38.5 Ceuta 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 72.7 Ceuta 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 10.0 Ceuta 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 0.0 Ceuta 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 0.0 Ceuta 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 14.1 Ceuta 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 0.1 Ceuta 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 0.0 Ceuta 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Ceuta 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 0.1 Ceuta 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 49.0 Ceuta 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 91.2 Ceuta 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 0.0 Ceuta 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 49.2 Ceuta 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 98.2 Ceuta 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 100.0 Ceuta 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Ceuta 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 97.4 Ceuta 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 48.2 Ceuta 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 8.8 Ceuta 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Ceuta 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 46.8 Ceuta 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 12.6 Ceuta 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 0.0 Ceuta 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 0.0 Ceuta 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 19.6 Ceuta 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 0.9 Ceuta 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.0 Ceuta 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Ceuta 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 1.5 Ceuta 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 63.8 Ceuta 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 86.0 Ceuta 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 0.0 Ceuta 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 82.4 Ceuta 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 388.2 Ceuta 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 126.1 Ceuta 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 12.3 Ceuta 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 249.8 Ceuta 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 206.2 Ceuta 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 30.0 Ceuta 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 20.7 Ceuta 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 155.5 Ceuta 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 491.9 Ceuta 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 0.6 Ceuta 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 0.0 Ceuta 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 491.4 Ceuta 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 13.9 Ceuta 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 0.0 Ceuta 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 0.0 Ceuta 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 13.9 Melilla 1.1 % of companies that had computers Total Companies 100.0 Melilla 1.1 % of companies that had computers Industria 100.0 Melilla 1.1 % of companies that had computers Construction 100.0 Melilla 1.1 % of companies that had computers Servicios 100.0 Melilla 1.2 %of companies that had Local Area Network (LAN) Total Companies 91.1 Melilla 1.2 %of companies that had Local Area Network (LAN) Industria 50.0 Melilla 1.2 %of companies that had Local Area Network (LAN) Construction 78.8 Melilla 1.2 %of companies that had Local Area Network (LAN) Servicios 96.4 Melilla 1.3 % of companies that had a wireless Local Area Network Total Companies 77.7 Melilla 1.3 % of companies that had a wireless Local Area Network Industria 25.0 Melilla 1.3 % of companies that had a wireless Local Area Network Construction 57.6 Melilla 1.3 % of companies that had a wireless Local Area Network Servicios 85.5 Melilla 1.4 % of companies that had an Internet connection Total Companies 100.0 Melilla 1.4 % of companies that had an Internet connection Industria 100.0 Melilla 1.4 % of companies that had an Internet connection Construction 100.0 Melilla 1.4 % of companies that had an Internet connection Servicios 100.0 Melilla 1.5 % companies that had Mobile telephony Total Companies 97.3 Melilla 1.5 % companies that had Mobile telephony Industria 100.0 Melilla 1.5 % companies that had Mobile telephony Construction 100.0 Melilla 1.5 % companies that had Mobile telephony Servicios 96.4 Melilla 2.1 % Personnel that use computers for business purposes Total Companies 35.5 Melilla 2.1 % Personnel that use computers for business purposes Industria 40.9 Melilla 2.1 % Personnel that use computers for business purposes Construction 23.5 Melilla 2.1 % Personnel that use computers for business purposes Servicios 37.8 Melilla 2.2 % Personnel that use computers connected to the Internet for business purposes, Total Companies 32.4 Melilla 2.2 % Personnel that use computers connected to the Internet for business purposes, Industria 17.4 Melilla 2.2 % Personnel that use computers connected to the Internet for business purposes, Construction 23.5 Melilla 2.2 % Personnel that use computers connected to the Internet for business purposes, Servicios 34.7 Melilla 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Total Companies 12.1 Melilla 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Industria 1.3 Melilla 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Construction 4.6 Melilla 2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1) Servicios 13.9 Melilla 3 % of companies that used some type of open source software Total Companies 93.6 Melilla 3 % of companies that used some type of open source software Industria 75.0 Melilla 3 % of companies that used some type of open source software Construction 100.0 Melilla 3 % of companies that used some type of open source software Servicios 92.8 Melilla 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Total Companies 41.0 Melilla 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Industria 0.0 Melilla 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Construction 45.5 Melilla 3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...) Servicios 41.8 Melilla 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Total Companies 93.6 Melilla 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Industria 75.0 Melilla 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Construction 100.0 Melilla 3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...) Servicios 92.8 Melilla 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Total Companies 75.7 Melilla 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Industria 25.0 Melilla 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Construction 66.7 Melilla 3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...) Servicios 80.5 Melilla 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Total Companies 31.4 Melilla 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Industria 25.0 Melilla 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Construction 45.5 Melilla 3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...) Servicios 27.9 Melilla 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Total Companies 14.1 Melilla 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Industria 0.0 Melilla 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Construction 12.1 Melilla 3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...) Servicios 15.3 Melilla 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Total Companies 34.1 Melilla 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Industria 25.0 Melilla 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Construction 45.5 Melilla 3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...) Servicios 31.5 Melilla 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Total Companies 6.4 Melilla 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Industria 25.0 Melilla 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Construction 0.0 Melilla 4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products, Servicios 7.2 Melilla 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Total Companies 5.5 Melilla 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Industria 25.0 Melilla 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Construction 0.0 Melilla 4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented) Servicios 6.0 Melilla 4.3 % of companies that do not use open source software due to market inertia Total Companies 2.3 Melilla 4.3 % of companies that do not use open source software due to market inertia Industria 25.0 Melilla 4.3 % of companies that do not use open source software due to market inertia Construction 0.0 Melilla 4.3 % of companies that do not use open source software due to market inertia Servicios 1.8 Melilla 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Total Companies 3.2 Melilla 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Industria 25.0 Melilla 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Construction 0.0 Melilla 4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions, Servicios 3.0 Melilla 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Total Companies 5.5 Melilla 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Industria 25.0 Melilla 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Construction 0.0 Melilla 4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software Servicios 6.0 Melilla 4.6 % of companies that do not use open source software due to other reasons, Total Companies 0.0 Melilla 4.6 % of companies that do not use open source software due to other reasons, Industria 0.0 Melilla 4.6 % of companies that do not use open source software due to other reasons, Construction 0.0 Melilla 4.6 % of companies that do not use open source software due to other reasons, Servicios 0.0 Melilla 5.1 ICT experts: % of companies that hired ICT experts Total Companies 20.5 Melilla 5.1 ICT experts: % of companies that hired ICT experts Industria 0.0 Melilla 5.1 ICT experts: % of companies that hired ICT experts Construction 24.2 Melilla 5.1 ICT experts: % of companies that hired ICT experts Servicios 20.5 Melilla 5.2 ICT experts: % of companies that provided ICT training activities to their employees Total Companies 23.2 Melilla 5.2 ICT experts: % of companies that provided ICT training activities to their employees Industria 0.0 Melilla 5.2 ICT experts: % of companies that provided ICT training activities to their employees Construction 24.2 Melilla 5.2 ICT experts: % of companies that provided ICT training activities to their employees Servicios 24.1 Melilla 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Total Companies 73.0 Melilla 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Industria . Melilla 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Construction 0.0 Melilla 5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2) Servicios 92.5 Melilla 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Total Companies 100.0 Melilla 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Industria . Melilla 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Construction 100.0 Melilla 5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2) Servicios 100.0 Melilla 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Total Companies 12.8 Melilla 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Industria 0.0 Melilla 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Construction 0.0 Melilla 5.5 ICT experts: % of companies that hired or tried to hire ICT experts Servicios 16.9 Melilla 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Total Companies 0.9 Melilla 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Industria 0.0 Melilla 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Construction 0.0 Melilla 5.6 ICT experts: % of companies that faced any difficulty when covering an ICT expert vacancy Servicios 1.2 Melilla 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Total Companies 27.1 Melilla 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Industria 0.0 Melilla 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Construction 45.5 Melilla 6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees, Servicios 23.5 Melilla 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Total Companies 64.2 Melilla 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Industria 50.0 Melilla 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Construction 54.5 Melilla 6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers, Servicios 67.5 Melilla 6.3 % of companies whose office software support was mainly carried out by their own employees Total Companies 49.9 Melilla 6.3 % of companies whose office software support was mainly carried out by their own employees Industria 0.0 Melilla 6.3 % of companies whose office software support was mainly carried out by their own employees Construction 12.1 Melilla 6.3 % of companies whose office software support was mainly carried out by their own employees Servicios 62.3 Melilla 6.4 % of companies whose office software support was mainly carried out by external suppliers, Total Companies 30.6 Melilla 6.4 % of companies whose office software support was mainly carried out by external suppliers, Industria 25.0 Melilla 6.4 % of companies whose office software support was mainly carried out by external suppliers, Construction 66.7 Melilla 6.4 % of companies whose office software support was mainly carried out by external suppliers, Servicios 21.3 Melilla 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 29.5 Melilla 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 0.0 Melilla 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 12.1 Melilla 6.5 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 35.5 Melilla 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 30.9 Melilla 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 25.0 Melilla 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 24.2 Melilla 6.6 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 32.9 Melilla 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Total Companies 30.9 Melilla 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Industria 0.0 Melilla 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Construction 12.1 Melilla 6.7 % of companies whose company system development/management software was mainly carried out by their own employees, Servicios 37.4 Melilla 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Total Companies 35.0 Melilla 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Industria 50.0 Melilla 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Construction 24.2 Melilla 6.8 % of companies whose company system development/management software was mainly carried out by external suppliers, Servicios 37.1 Melilla 6.9 % of companies whose web solution development was mainly carried out by their own employees, Total Companies 14.2 Melilla 6.9 % of companies whose web solution development was mainly carried out by their own employees, Industria 0.0 Melilla 6.9 % of companies whose web solution development was mainly carried out by their own employees, Construction 0.0 Melilla 6.9 % of companies whose web solution development was mainly carried out by their own employees, Servicios 18.7 Melilla 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Total Companies 17.4 Melilla 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Industria 25.0 Melilla 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Construction 36.4 Melilla 6.10 % of companies whose web solution development was mainly carried out by external suppliers , Servicios 12.1 Melilla 6.11 % of companies whose web solution support was mainly carried out by their own employees, Total Companies 10.6 Melilla 6.11 % of companies whose web solution support was mainly carried out by their own employees, Industria 0.0 Melilla 6.11 % of companies whose web solution support was mainly carried out by their own employees, Construction 0.0 Melilla 6.11 % of companies whose web solution support was mainly carried out by their own employees, Servicios 13.9 Melilla 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Total Companies 16.8 Melilla 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Industria 0.0 Melilla 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Construction 24.2 Melilla 6.12 % of companies whose web solution support was mainly carried out by external suppliers, Servicios 15.7 Melilla 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Total Companies 21.4 Melilla 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Industria 0.0 Melilla 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Construction 33.3 Melilla 6.13 % of companies whose data security and protection was mainly carried out by their own employees, Servicios 19.3 Melilla 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Total Companies 68.5 Melilla 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Industria 50.0 Melilla 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Construction 66.7 Melilla 6.14 % of companies whose data security and protection was mainly carried out by external suppliers, Servicios 69.9 Melilla 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Total Companies 100.0 Melilla 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Industria 100.0 Melilla 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Construction 100.0 Melilla 6 7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3) Servicios 100.0 Melilla 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Total Companies 97.7 Melilla 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Industria 75.0 Melilla 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Construction 100.0 Melilla 7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3) Servicios 98.2 Melilla 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Total Companies 72.8 Melilla 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Industria 50.0 Melilla 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Construction 66.7 Melilla 7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3): Servicios 75.5 Melilla 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Total Companies 55.2 Melilla 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Industria 25.0 Melilla 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Construction 66.7 Melilla 7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3) Servicios 53.6 Melilla 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Total Companies 2.3 Melilla 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Industria 0.0 Melilla 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Construction 0.0 Melilla 7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3): Servicios 3.0 Melilla 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Total Companies 83.2 Melilla 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Industria 100.0 Melilla 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Construction 57.6 Melilla 7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3) Servicios 89.2 Melilla 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Total Companies 50.6 Melilla 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Industria 75.0 Melilla 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Construction 24.2 Melilla 7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3) Servicios 56.4 Melilla 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Total Companies 74.3 Melilla 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Industria 75.0 Melilla 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Construction 57.6 Melilla 7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3): Servicios 78.7 Melilla 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Total Companies 28.9 Melilla 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Industria 25.0 Melilla 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Construction 45.5 Melilla 7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3): Servicios 24.7 Melilla 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Total Companies 0.0 Melilla 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Industria 0.0 Melilla 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Construction 0.0 Melilla 7 2 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3) Servicios 0.0 Melilla 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Total Companies 20.2 Melilla 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Industria 50.0 Melilla 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Construction 0.0 Melilla 7 2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3) Servicios 24.1 Melilla 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Total Companies 27.8 Melilla 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Industria 25.0 Melilla 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Construction 21.2 Melilla 8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3) Servicios 29.7 Melilla 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Total Companies 28.1 Melilla 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Industria 0.0 Melilla 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Construction 42.4 Melilla 8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3) Servicios 25.7 Melilla 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Total Companies 21.6 Melilla 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Industria 0.0 Melilla 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Construction 36.4 Melilla 8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3) Servicios 18.7 Melilla 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Total Companies 41.9 Melilla 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Industria 25.0 Melilla 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Construction 36.4 Melilla 9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1) Servicios 44.2 Melilla 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Total Companies 32.9 Melilla 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Industria 25.0 Melilla 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Construction 12.1 Melilla 9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1) Servicios 38.8 Melilla 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Total Companies 38.2 Melilla 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Industria 25.0 Melilla 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Construction 36.4 Melilla 9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1): Servicios 39.4 Melilla 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Total Companies 48.9 Melilla 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Industria 0.0 Melilla 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Construction 36.4 Melilla 10 % of companies that provided their employees with remote access to corporate applications, files or e-mail Servicios 54.6 Melilla 11 % of companies that paid for advertising on the Internet Total Companies 12.1 Melilla 11 % of companies that paid for advertising on the Internet Industria 0.0 Melilla 11 % of companies that paid for advertising on the Internet Construction 12.1 Melilla 11 % of companies that paid for advertising on the Internet Servicios 12.7 Melilla 12 % of companies that, in 2014, interacted online with the Public Administration (3) Total Companies 81.0 Melilla 12 % of companies that, in 2014, interacted online with the Public Administration (3) Industria 75.0 Melilla 12 % of companies that, in 2014, interacted online with the Public Administration (3) Construction 100.0 Melilla 12 % of companies that, in 2014, interacted online with the Public Administration (3) Servicios 76.3 Melilla 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Total Companies 59.0 Melilla 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Industria 50.0 Melilla 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Construction 78.8 Melilla 12.1 Reasons for interacting with the Public Administration: Obtaining information(3) Servicios 54.2 Melilla 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Total Companies 61.9 Melilla 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Industria 75.0 Melilla 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Construction 100.0 Melilla 12.2 Reasons for interacting with the Public Administration: To acquire forms (3) Servicios 51.2 Melilla 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Total Companies 48.9 Melilla 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Industria 50.0 Melilla 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Construction 78.8 Melilla 12.3 Reasons for interacting with the Public Administration: Return completed forms (3) Servicios 41.0 Melilla 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Total Companies 66.4 Melilla 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Industria 75.0 Melilla 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Construction 100.0 Melilla 12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3) Servicios 57.0 Melilla 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Total Companies 55.4 Melilla 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Industria 75.0 Melilla 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Construction 78.8 Melilla 12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3) Servicios 48.2 Melilla 13 % of companies with an Internet connection and website/page(3) Total Companies 42.7 Melilla 13 % of companies with an Internet connection and website/page(3) Industria 50.0 Melilla 13 % of companies with an Internet connection and website/page(3) Construction 36.4 Melilla 13 % of companies with an Internet connection and website/page(3) Servicios 44.0 Melilla 14.1 Services available on the website Company introduction(4) Total Companies 79.9 Melilla 14.1 Services available on the website Company introduction(4) Industria 50.0 Melilla 14.1 Services available on the website Company introduction(4) Construction 33.3 Melilla 14.1 Services available on the website Company introduction(4) Servicios 91.8 Melilla 14.2 Services available on the website: Execution of online bookings or orders (4) Total Companies 7.5 Melilla 14.2 Services available on the website: Execution of online bookings or orders (4) Industria 0.0 Melilla 14.2 Services available on the website: Execution of online bookings or orders (4) Construction 0.0 Melilla 14.2 Services available on the website: Execution of online bookings or orders (4) Servicios 9.6 Melilla 14.3 Services available on the website: Access to product catalogues or price lists(4) Total Companies 25.8 Melilla 14.3 Services available on the website: Access to product catalogues or price lists(4) Industria 0.0 Melilla 14.3 Services available on the website: Access to product catalogues or price lists(4) Construction 0.0 Melilla 14.3 Services available on the website: Access to product catalogues or price lists(4) Servicios 32.9 Melilla 14.4 Services available on the website: Possibility of customers customising or designing products(4) Total Companies 3.2 Melilla 14.4 Services available on the website: Possibility of customers customising or designing products(4) Industria 0.0 Melilla 14.4 Services available on the website: Possibility of customers customising or designing products(4) Construction 0.0 Melilla 14.4 Services available on the website: Possibility of customers customising or designing products(4) Servicios 4.1 Melilla 14.5 Services available on the website: Online tracking of orders (4) Total Companies 2.1 Melilla 14.5 Services available on the website: Online tracking of orders (4) Industria 0.0 Melilla 14.5 Services available on the website: Online tracking of orders (4) Construction 0.0 Melilla 14.5 Services available on the website: Online tracking of orders (4) Servicios 2.7 Melilla 14.6 Services available on the website: Website customisation for regular users(4) Total Companies 4.3 Melilla 14.6 Services available on the website: Website customisation for regular users(4) Industria 0.0 Melilla 14.6 Services available on the website: Website customisation for regular users(4) Construction 0.0 Melilla 14.6 Services available on the website: Website customisation for regular users(4) Servicios 5.5 Melilla 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Total Companies 43.4 Melilla 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Industria 0.0 Melilla 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Construction 33.3 Melilla 14.7 Services available on the website: Links or references to corporate profiles in social media (4) Servicios 48.0 Melilla 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Total Companies 71.3 Melilla 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Industria 50.0 Melilla 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Construction 33.3 Melilla 14.8 Services available on the website: Privacy policy statement or certification related to website security(4) Servicios 80.8 Melilla 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Total Companies 40.9 Melilla 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Industria 50.0 Melilla 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Construction 0.0 Melilla 14.9 Services available on the website: Posting vacancies or receiving online job applications(4) Servicios 49.3 Melilla 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Total Companies 22.9 Melilla 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Industria 0.0 Melilla 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Construction 33.3 Melilla 14.10 Services available on the website: Possibility of electronic deliver of claim forms (4) Servicios 21.9 Melilla 15 % of companies which used a digital signature in correspondence sent by the company (3) Total Companies 63.0 Melilla 15 % of companies which used a digital signature in correspondence sent by the company (3) Industria 50.0 Melilla 15 % of companies which used a digital signature in correspondence sent by the company (3) Construction 78.8 Melilla 15 % of companies which used a digital signature in correspondence sent by the company (3) Servicios 59.4 Melilla 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Total Companies 12.9 Melilla 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Industria 0.0 Melilla 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Construction 30.8 Melilla 16.1 % of companies that use digital signature for: Customer and/or supplier relations (5) Servicios 7.1 Melilla 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Total Companies 100.0 Melilla 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Industria 100.0 Melilla 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Construction 100.0 Melilla 16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5) Servicios 100.0 Melilla 17 Social Media: % of companies that used Social Media (3) Total Companies 33.9 Melilla 17 Social Media: % of companies that used Social Media (3) Industria 75.0 Melilla 17 Social Media: % of companies that used Social Media (3) Construction 45.5 Melilla 17 Social Media: % of companies that used Social Media (3) Servicios 28.9 Melilla 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Total Companies 92.8 Melilla 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Industria 100.0 Melilla 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Construction 73.3 Melilla 17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9): Servicios 100.0 Melilla 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Total Companies 20.3 Melilla 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Industria 0.0 Melilla 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Construction 0.0 Melilla 17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9): Servicios 31.3 Melilla 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Total Companies 27.5 Melilla 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Industria 0.0 Melilla 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Construction 26.7 Melilla 17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9): Servicios 31.3 Melilla 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Total Companies 12.6 Melilla 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Industria 0.0 Melilla 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Construction 26.7 Melilla 17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9) Servicios 8.3 Melilla 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Total Companies 82.9 Melilla 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Industria 66.7 Melilla 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Construction 46.7 Melilla 18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9): Servicios 100.0 Melilla 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Total Companies 37.8 Melilla 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Industria 33.3 Melilla 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Construction 0.0 Melilla 18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9): Servicios 54.2 Melilla 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Total Companies 24.3 Melilla 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Industria 33.3 Melilla 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Construction 0.0 Melilla 18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9) Servicios 33.3 Melilla 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Total Companies 41.0 Melilla 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Industria 33.3 Melilla 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Construction 26.7 Melilla 18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9): Servicios 47.9 Melilla 18.5 Social Media: % of companies that used Social Media to select personnel (9), Total Companies 25.7 Melilla 18.5 Social Media: % of companies that used Social Media to select personnel (9), Industria 0.0 Melilla 18.5 Social Media: % of companies that used Social Media to select personnel (9), Construction 0.0 Melilla 18.5 Social Media: % of companies that used Social Media to select personnel (9), Servicios 39.6 Melilla 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Total Companies 22.1 Melilla 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Industria 33.3 Melilla 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Construction 26.7 Melilla 18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9) Servicios 18.8 Melilla 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Total Companies 21.6 Melilla 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Industria 33.3 Melilla 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Construction 0.0 Melilla 19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9) Servicios 29.2 Melilla 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Total Companies 73.0 Melilla 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Industria 0.0 Melilla 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Construction 100.0 Melilla 20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9) Servicios 70.8 Melilla 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Total Companies 0.0 Melilla 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Industria 0.0 Melilla 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Construction 0.0 Melilla 21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9) Servicios 0.0 Melilla 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Total Companies 24.3 Melilla 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Industria 0.0 Melilla 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Construction 0.0 Melilla 22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3) Servicios 31.9 Melilla 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Total Companies 39.6 Melilla 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Industria . Melilla 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Construction . Melilla 22.1 Cloud Computing: % of companies that purchased e-mail services (6) Servicios 39.6 Melilla 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Total Companies 3.8 Melilla 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Industria . Melilla 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Construction . Melilla 22.2 Cloud Computing: % of companies that purchased Software Office services (6) Servicios 3.8 Melilla 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Total Companies 69.8 Melilla 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Industria . Melilla 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Construction . Melilla 22.3 Cloud Computing: % of companies that bought data base server services of the company (6) Servicios 69.8 Melilla 22.4 Cloud Computing: % of companies that purchased file storage (6) Total Companies 60.4 Melilla 22.4 Cloud Computing: % of companies that purchased file storage (6) Industria . Melilla 22.4 Cloud Computing: % of companies that purchased file storage (6) Construction . Melilla 22.4 Cloud Computing: % of companies that purchased file storage (6) Servicios 60.4 Melilla 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Total Companies 0.0 Melilla 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Industria . Melilla 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Construction . Melilla 22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6) Servicios 0.0 Melilla 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Total Companies 3.8 Melilla 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Industria . Melilla 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Construction . Melilla 22.6 Cloud Computing: % of companies that purchased software application to treat client information (6) Servicios 3.8 Melilla 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Total Companies 0.0 Melilla 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Industria . Melilla 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Construction . Melilla 22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6) Servicios 0.0 Melilla 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Total Companies 69.8 Melilla 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Industria . Melilla 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Construction . Melilla 23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers Servicios 69.8 Melilla 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Total Companies 30.2 Melilla 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Industria . Melilla 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Construction . Melilla 23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company Servicios 30.2 Melilla 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Total Companies 21.4 Melilla 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Industria 0.0 Melilla 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Construction 12.1 Melilla 24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company Servicios 24.9 Melilla 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Total Companies 24.6 Melilla 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Industria 0.0 Melilla 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Construction 12.1 Melilla 25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools) Servicios 29.1 Melilla 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Total Companies 24.6 Melilla 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Industria 0.0 Melilla 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Construction 12.1 Melilla 25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers Servicios 29.1 Melilla 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Total Companies 20.3 Melilla 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Industria 0.0 Melilla 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Construction 0.0 Melilla 25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes Servicios 26.7 Melilla 26. % of companies that share electronically information about the supply chain with their suppliers or clients Total Companies 21.6 Melilla 26. % of companies that share electronically information about the supply chain with their suppliers or clients Industria 0.0 Melilla 26. % of companies that share electronically information about the supply chain with their suppliers or clients Construction 12.1 Melilla 26. % of companies that share electronically information about the supply chain with their suppliers or clients Servicios 25.1 Melilla 27.1 % of companies that share electronically information about the supply chain via websites (10) Total Companies 80.1 Melilla 27.1 % of companies that share electronically information about the supply chain via websites (10) Industria . Melilla 27.1 % of companies that share electronically information about the supply chain via websites (10) Construction 100.0 Melilla 27.1 % of companies that share electronically information about the supply chain via websites (10) Servicios 77.6 Melilla 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Total Companies 71.6 Melilla 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Industria . Melilla 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Construction 100.0 Melilla 27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10) Servicios 68.0 Melilla 28 ICT safety: % of companies with a defined ICT safety policy Total Companies 26.0 Melilla 28 ICT safety: % of companies with a defined ICT safety policy Industria 0.0 Melilla 28 ICT safety: % of companies with a defined ICT safety policy Construction 24.2 Melilla 28 ICT safety: % of companies with a defined ICT safety policy Servicios 27.7 Melilla 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Total Companies 96.5 Melilla 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Industria . Melilla 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Construction 100.0 Melilla 29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7) Servicios 95.7 Melilla 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Total Companies 92.9 Melilla 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Industria . Melilla 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Construction 100.0 Melilla 29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7) Servicios 91.3 Melilla 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Total Companies 82.3 Melilla 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Industria . Melilla 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Construction 100.0 Melilla 29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7) Servicios 78.3 Melilla 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Total Companies 96.5 Melilla 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Industria . Melilla 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Construction 100.0 Melilla 30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7) Servicios 95.7 Melilla 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Total Companies 0.0 Melilla 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Industria . Melilla 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Construction 0.0 Melilla 30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7), Servicios 0.0 Melilla 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Total Companies 3.5 Melilla 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Industria . Melilla 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Construction 0.0 Melilla 30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7) Servicios 4.3 Melilla 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Total Companies 48.0 Melilla 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Industria 25.0 Melilla 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Construction 33.3 Melilla 31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8) Servicios 53.0 Melilla 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Total Companies 15.3 Melilla 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Industria 0.0 Melilla 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Construction 0.0 Melilla 31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8) Servicios 18.2 Melilla 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Total Companies 0.0 Melilla 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Industria 0.0 Melilla 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Construction 0.0 Melilla 31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8) Servicios 0.0 Melilla 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Total Companies 55.1 Melilla 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Industria 0.0 Melilla 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Construction 36.4 Melilla 31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8) Servicios 59.5 Melilla 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 82.8 Melilla 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 100.0 Melilla 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 100.0 Melilla 31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 79.5 Melilla 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Total Companies 44.9 Melilla 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Industria 100.0 Melilla 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Construction 63.6 Melilla 31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8) Servicios 40.5 Melilla 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Total Companies 6.1 Melilla 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Industria 0.0 Melilla 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Construction 12.1 Melilla 32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML) Servicios 4.8 Melilla 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Total Companies 1.8 Melilla 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Industria 0.0 Melilla 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Construction 0.0 Melilla 32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8) Servicios 2.4 Melilla 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Total Companies 66.4 Melilla 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Industria 25.0 Melilla 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Construction 45.5 Melilla 32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices) Servicios 73.9 Melilla 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Total Companies 798.7 Melilla 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Industria 0.9 Melilla 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Construction 572.1 Melilla 33.1 Expenditure on ICT (thousands of euros): Total expenditure on Information and Communication Technologies goods in 2014 Servicios 225.7 Melilla 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Total Companies 163.1 Melilla 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Industria 0.6 Melilla 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Construction 16.6 Melilla 33.2 Expenditure on ICT (thousands of euros): Total expenditure on software, standard or customised, in 2014 Servicios 146.0 Melilla 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Total Companies 198.1 Melilla 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Industria 0.0 Melilla 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Construction 11.3 Melilla 33.3 Expenditure on ICT (thousands of euros): Total expenditure on queries regarding information technologies, telecommunication services or other ICT services, in 2014 Servicios 186.7 Melilla 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Total Companies 319.2 Melilla 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Industria 0.0 Melilla 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Construction 187.9 Melilla 33.4 Expenditure on ICT (thousands of euros): Other expenditure on ICT in 2014 Servicios 131.3