Demographic characteristics	Type of motive	Total
Total Persons	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	909,180
Total Persons	Rather buy personally at a shop	67.1
Total Persons	Concerned about security (when providing credit card details)	57.2
Total Persons	Concerned about privacy (when providing personal details)	50.1
Total Persons	Have not had the need	60.5
Total Persons	Does not believe that purchase delivery or return processes work properly	12.2
Total Persons	Other reasons	6.2
Total Persons	DK/ DA	0.1
Sex: Male	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	535,265
Sex: Male	Rather buy personally at a shop	64.1
Sex: Male	Concerned about security (when providing credit card details)	57.2
Sex: Male	Concerned about privacy (when providing personal details)	49.7
Sex: Male	Have not had the need	58.1
Sex: Male	Does not believe that purchase delivery or return processes work properly	11.7
Sex: Male	Other reasons	6.5
Sex: Male	DK/ DA	0.1
Sex: Female	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	373,915
Sex: Female	Rather buy personally at a shop	71.4
Sex: Female	Concerned about security (when providing credit card details)	57.3
Sex: Female	Concerned about privacy (when providing personal details)	50.6
Sex: Female	Have not had the need	64.0
Sex: Female	Does not believe that purchase delivery or return processes work properly	12.8
Sex: Female	Other reasons	5.8
Sex: Female	DK/ DA	0.0
Age: from 16 to 24 years old	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	159,144
Age: from 16 to 24 years old	Rather buy personally at a shop	69.4
Age: from 16 to 24 years old	Concerned about security (when providing credit card details)	54.8
Age: from 16 to 24 years old	Concerned about privacy (when providing personal details)	42.5
Age: from 16 to 24 years old	Have not had the need	65.5
Age: from 16 to 24 years old	Does not believe that purchase delivery or return processes work properly	16.0
Age: from 16 to 24 years old	Other reasons	6.3
Age: from 16 to 24 years old	DK/ DA	0.0
Age: from 25 to 34 years old	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	346,700
Age: from 25 to 34 years old	Rather buy personally at a shop	64.2
Age: from 25 to 34 years old	Concerned about security (when providing credit card details)	57.9
Age: from 25 to 34 years old	Concerned about privacy (when providing personal details)	53.6
Age: from 25 to 34 years old	Have not had the need	66.6
Age: from 25 to 34 years old	Does not believe that purchase delivery or return processes work properly	12.3
Age: from 25 to 34 years old	Other reasons	6.1
Age: from 25 to 34 years old	DK/ DA	0.1
Age: from 35 to 44 years old	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	240,761
Age: from 35 to 44 years old	Rather buy personally at a shop	63.1
Age: from 35 to 44 years old	Concerned about security (when providing credit card details)	67.1
Age: from 35 to 44 years old	Concerned about privacy (when providing personal details)	57.6
Age: from 35 to 44 years old	Have not had the need	53.9
Age: from 35 to 44 years old	Does not believe that purchase delivery or return processes work properly	12.9
Age: from 35 to 44 years old	Other reasons	6.7
Age: from 35 to 44 years old	DK/ DA	0.0
Age: from 45 to 54 years old	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	104,672
Age: from 45 to 54 years old	Rather buy personally at a shop	75.3
Age: from 45 to 54 years old	Concerned about security (when providing credit card details)	49.4
Age: from 45 to 54 years old	Concerned about privacy (when providing personal details)	43.7
Age: from 45 to 54 years old	Have not had the need	54.2
Age: from 45 to 54 years old	Does not believe that purchase delivery or return processes work properly	10.0
Age: from 45 to 54 years old	Other reasons	8.3
Age: from 45 to 54 years old	DK/ DA	0.0
Age: from 55 to 64 years old	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	47,561
Age: from 55 to 64 years old	Rather buy personally at a shop	84.2
Age: from 55 to 64 years old	Concerned about security (when providing credit card details)	35.8
Age: from 55 to 64 years old	Concerned about privacy (when providing personal details)	26.2
Age: from 55 to 64 years old	Have not had the need	41.3
Age: from 55 to 64 years old	Does not believe that purchase delivery or return processes work properly	0.0
Age: from 55 to 64 years old	Other reasons	1.1
Age: from 55 to 64 years old	DK/ DA	0.0
Age: from 65 to 74 years old	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	10,342
Age: from 65 to 74 years old	Rather buy personally at a shop	57.6
Age: from 65 to 74 years old	Concerned about security (when providing credit card details)	21.1
Age: from 65 to 74 years old	Concerned about privacy (when providing personal details)	49.7
Age: from 65 to 74 years old	Have not had the need	87.0
Age: from 65 to 74 years old	Does not believe that purchase delivery or return processes work properly	11.2
Age: from 65 to 74 years old	Other reasons	0.0
Age: from 65 to 74 years old	DK/ DA	0.0
Habitat: More than 100,000 inhabitants and provincial capitals	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	415,568
Habitat: More than 100,000 inhabitants and provincial capitals	Rather buy personally at a shop	70.9
Habitat: More than 100,000 inhabitants and provincial capitals	Concerned about security (when providing credit card details)	59.9
Habitat: More than 100,000 inhabitants and provincial capitals	Concerned about privacy (when providing personal details)	52.6
Habitat: More than 100,000 inhabitants and provincial capitals	Have not had the need	57.0
Habitat: More than 100,000 inhabitants and provincial capitals	Does not believe that purchase delivery or return processes work properly	14.0
Habitat: More than 100,000 inhabitants and provincial capitals	Other reasons	4.4
Habitat: More than 100,000 inhabitants and provincial capitals	DK/ DA	0.1
Habitat: From 50,000 to 100,000 inhabitants	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	87,946
Habitat: From 50,000 to 100,000 inhabitants	Rather buy personally at a shop	49.2
Habitat: From 50,000 to 100,000 inhabitants	Concerned about security (when providing credit card details)	63.7
Habitat: From 50,000 to 100,000 inhabitants	Concerned about privacy (when providing personal details)	54.9
Habitat: From 50,000 to 100,000 inhabitants	Have not had the need	57.4
Habitat: From 50,000 to 100,000 inhabitants	Does not believe that purchase delivery or return processes work properly	5.5
Habitat: From 50,000 to 100,000 inhabitants	Other reasons	14.5
Habitat: From 50,000 to 100,000 inhabitants	DK/ DA	0.0
Habitat: From 20,000 to 50,000 inhabitants	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	139,601
Habitat: From 20,000 to 50,000 inhabitants	Rather buy personally at a shop	66.8
Habitat: From 20,000 to 50,000 inhabitants	Concerned about security (when providing credit card details)	51.7
Habitat: From 20,000 to 50,000 inhabitants	Concerned about privacy (when providing personal details)	50.0
Habitat: From 20,000 to 50,000 inhabitants	Have not had the need	72.4
Habitat: From 20,000 to 50,000 inhabitants	Does not believe that purchase delivery or return processes work properly	10.7
Habitat: From 20,000 to 50,000 inhabitants	Other reasons	4.5
Habitat: From 20,000 to 50,000 inhabitants	DK/ DA	0.0
Habitat: From 10,000 to 20,000 inhabitants	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	104,408
Habitat: From 10,000 to 20,000 inhabitants	Rather buy personally at a shop	61.4
Habitat: From 10,000 to 20,000 inhabitants	Concerned about security (when providing credit card details)	54.5
Habitat: From 10,000 to 20,000 inhabitants	Concerned about privacy (when providing personal details)	40.6
Habitat: From 10,000 to 20,000 inhabitants	Have not had the need	67.3
Habitat: From 10,000 to 20,000 inhabitants	Does not believe that purchase delivery or return processes work properly	10.4
Habitat: From 10,000 to 20,000 inhabitants	Other reasons	11.5
Habitat: From 10,000 to 20,000 inhabitants	DK/ DA	0.0
Habitat: Less than 10,000 inhabitants	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	161,656
Habitat: Less than 10,000 inhabitants	Rather buy personally at a shop	71.0
Habitat: Less than 10,000 inhabitants	Concerned about security (when providing credit card details)	53.4
Habitat: Less than 10,000 inhabitants	Concerned about privacy (when providing personal details)	47.1
Habitat: Less than 10,000 inhabitants	Have not had the need	56.5
Habitat: Less than 10,000 inhabitants	Does not believe that purchase delivery or return processes work properly	13.5
Habitat: Less than 10,000 inhabitants	Other reasons	4.4
Habitat: Less than 10,000 inhabitants	DK/ DA	0.0
Size of household: Households with 1 member	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	58,867
Size of household: Households with 1 member	Rather buy personally at a shop	65.4
Size of household: Households with 1 member	Concerned about security (when providing credit card details)	59.5
Size of household: Households with 1 member	Concerned about privacy (when providing personal details)	49.8
Size of household: Households with 1 member	Have not had the need	67.8
Size of household: Households with 1 member	Does not believe that purchase delivery or return processes work properly	12.4
Size of household: Households with 1 member	Other reasons	11.6
Size of household: Households with 1 member	DK/ DA	0.8
Size of household: Households with 2 members	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	170,302
Size of household: Households with 2 members	Rather buy personally at a shop	64.6
Size of household: Households with 2 members	Concerned about security (when providing credit card details)	53.7
Size of household: Households with 2 members	Concerned about privacy (when providing personal details)	44.2
Size of household: Households with 2 members	Have not had the need	63.8
Size of household: Households with 2 members	Does not believe that purchase delivery or return processes work properly	5.4
Size of household: Households with 2 members	Other reasons	8.5
Size of household: Households with 2 members	DK/ DA	0.0
Size of household: Households with 3 members	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	273,522
Size of household: Households with 3 members	Rather buy personally at a shop	62.2
Size of household: Households with 3 members	Concerned about security (when providing credit card details)	56.1
Size of household: Households with 3 members	Concerned about privacy (when providing personal details)	51.0
Size of household: Households with 3 members	Have not had the need	64.1
Size of household: Households with 3 members	Does not believe that purchase delivery or return processes work properly	9.2
Size of household: Households with 3 members	Other reasons	4.6
Size of household: Households with 3 members	DK/ DA	0.0
Size of household: Households with 4 members	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	299,945
Size of household: Households with 4 members	Rather buy personally at a shop	72.5
Size of household: Households with 4 members	Concerned about security (when providing credit card details)	66.2
Size of household: Households with 4 members	Concerned about privacy (when providing personal details)	60.3
Size of household: Households with 4 members	Have not had the need	55.6
Size of household: Households with 4 members	Does not believe that purchase delivery or return processes work properly	17.9
Size of household: Households with 4 members	Other reasons	6.3
Size of household: Households with 4 members	DK/ DA	0.0
Size of household: Households with 5 or more members	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	106,543
Size of household: Households with 5 or more members	Rather buy personally at a shop	69.3
Size of household: Households with 5 or more members	Concerned about security (when providing credit card details)	39.6
Size of household: Households with 5 or more members	Concerned about privacy (when providing personal details)	28.7
Size of household: Households with 5 or more members	Have not had the need	55.9
Size of household: Households with 5 or more members	Does not believe that purchase delivery or return processes work properly	14.3
Size of household: Households with 5 or more members	Other reasons	3.5
Size of household: Households with 5 or more members	DK/ DA	0.0
Spanish Nationality	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	858,125
Spanish Nationality	Rather buy personally at a shop	66.8
Spanish Nationality	Concerned about security (when providing credit card details)	57.4
Spanish Nationality	Concerned about privacy (when providing personal details)	50.5
Spanish Nationality	Have not had the need	61.0
Spanish Nationality	Does not believe that purchase delivery or return processes work properly	11.9
Spanish Nationality	Other reasons	6.0
Spanish Nationality	DK/ DA	0.1
Foreign Nationality	Total persons who have purchased over the Internet  sometime and do not have it in the last 12 months	51,055
Foreign Nationality	Rather buy personally at a shop	71.7
Foreign Nationality	Concerned about security (when providing credit card details)	55.4
Foreign Nationality	Concerned about privacy (when providing personal details)	43.5
Foreign Nationality	Have not had the need	51.9
Foreign Nationality	Does not believe that purchase delivery or return processes work properly	16.8
Foreign Nationality	Other reasons	10.1
Foreign Nationality	DK/ DA	0.0