Demographic characteristics	Reasons stated	Total
Total Persons	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	4,197,729
Total Persons	There was not a service available in the webpage	12.0
Total Persons	They prefer to do it in person	50.4
Total Persons	There is no immediate response	32.5
Total Persons	They trust submission on paper more	52.8
Total Persons	Lack of knowledge or ability	22.5
Total Persons	Concern about the protection and security of personal data	23.3
Total Persons	The process will require visits in person or paper submissions anyway	30.9
Total Persons	They do not have an electronic signature or certificate or have problems using them	24.4
Total Persons	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.2
Total Persons	Other reasons	18.9
Sex: Male	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	2,297,469
Sex: Male	There was not a service available in the webpage	12.5
Sex: Male	They prefer to do it in person	51.8
Sex: Male	There is no immediate response	33.9
Sex: Male	They trust submission on paper more	54.4
Sex: Male	Lack of knowledge or ability	22.0
Sex: Male	Concern about the protection and security of personal data	24.4
Sex: Male	The process will require visits in person or paper submissions anyway	29.0
Sex: Male	They do not have an electronic signature or certificate or have problems using them	23.7
Sex: Male	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.1
Sex: Male	Other reasons	18.3
Sex: Women	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,900,261
Sex: Women	There was not a service available in the webpage	11.4
Sex: Women	They prefer to do it in person	48.7
Sex: Women	There is no immediate response	30.8
Sex: Women	They trust submission on paper more	50.8
Sex: Women	Lack of knowledge or ability	23.2
Sex: Women	Concern about the protection and security of personal data	21.9
Sex: Women	The process will require visits in person or paper submissions anyway	33.3
Sex: Women	They do not have an electronic signature or certificate or have problems using them	25.2
Sex: Women	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.2
Sex: Women	Other reasons	19.7
Age: 16 to 24 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	391,177
Age: 16 to 24 years old	There was not a service available in the webpage	14.4
Age: 16 to 24 years old	They prefer to do it in person	39.7
Age: 16 to 24 years old	There is no immediate response	28.4
Age: 16 to 24 years old	They trust submission on paper more	52.1
Age: 16 to 24 years old	Lack of knowledge or ability	9.6
Age: 16 to 24 years old	Concern about the protection and security of personal data	18.7
Age: 16 to 24 years old	The process will require visits in person or paper submissions anyway	41.2
Age: 16 to 24 years old	They do not have an electronic signature or certificate or have problems using them	22.2
Age: 16 to 24 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	14.2
Age: 16 to 24 years old	Other reasons	22.6
Age: 25 to 34 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,154,339
Age: 25 to 34 years old	There was not a service available in the webpage	16.2
Age: 25 to 34 years old	They prefer to do it in person	53.8
Age: 25 to 34 years old	There is no immediate response	37.8
Age: 25 to 34 years old	They trust submission on paper more	52.9
Age: 25 to 34 years old	Lack of knowledge or ability	19.3
Age: 25 to 34 years old	Concern about the protection and security of personal data	19.1
Age: 25 to 34 years old	The process will require visits in person or paper submissions anyway	34.7
Age: 25 to 34 years old	They do not have an electronic signature or certificate or have problems using them	24.8
Age: 25 to 34 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	10.3
Age: 25 to 34 years old	Other reasons	15.4
Age: 35 to 44 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,233,833
Age: 35 to 44 years old	There was not a service available in the webpage	10.9
Age: 35 to 44 years old	They prefer to do it in person	47.8
Age: 35 to 44 years old	There is no immediate response	31.7
Age: 35 to 44 years old	They trust submission on paper more	51.4
Age: 35 to 44 years old	Lack of knowledge or ability	18.1
Age: 35 to 44 years old	Concern about the protection and security of personal data	24.0
Age: 35 to 44 years old	The process will require visits in person or paper submissions anyway	34.6
Age: 35 to 44 years old	They do not have an electronic signature or certificate or have problems using them	24.4
Age: 35 to 44 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	18.7
Age: 35 to 44 years old	Other reasons	19.9
Age: 45 to 54 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	905,553
Age: 45 to 54 years old	There was not a service available in the webpage	9.9
Age: 45 to 54 years old	They prefer to do it in person	48.6
Age: 45 to 54 years old	There is no immediate response	30.2
Age: 45 to 54 years old	They trust submission on paper more	52.4
Age: 45 to 54 years old	Lack of knowledge or ability	30.3
Age: 45 to 54 years old	Concern about the protection and security of personal data	27.6
Age: 45 to 54 years old	The process will require visits in person or paper submissions anyway	22.6
Age: 45 to 54 years old	They do not have an electronic signature or certificate or have problems using them	23.9
Age: 45 to 54 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	20.8
Age: 45 to 54 years old	Other reasons	18.3
Age: 55 to 64 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	372,870
Age: 55 to 64 years old	There was not a service available in the webpage	7.7
Age: 55 to 64 years old	They prefer to do it in person	58.8
Age: 55 to 64 years old	There is no immediate response	28.7
Age: 55 to 64 years old	They trust submission on paper more	55.5
Age: 55 to 64 years old	Lack of knowledge or ability	38.3
Age: 55 to 64 years old	Concern about the protection and security of personal data	21.4
Age: 55 to 64 years old	The process will require visits in person or paper submissions anyway	21.4
Age: 55 to 64 years old	They do not have an electronic signature or certificate or have problems using them	27.2
Age: 55 to 64 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	18.2
Age: 55 to 64 years old	Other reasons	24.3
Age: 65 to 74 years old	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	139,957
Age: 65 to 74 years old	There was not a service available in the webpage	5.7
Age: 65 to 74 years old	They prefer to do it in person	63.8
Age: 65 to 74 years old	There is no immediate response	32.0
Age: 65 to 74 years old	They trust submission on paper more	61.0
Age: 65 to 74 years old	Lack of knowledge or ability	32.1
Age: 65 to 74 years old	Concern about the protection and security of personal data	41.8
Age: 65 to 74 years old	The process will require visits in person or paper submissions anyway	19.3
Age: 65 to 74 years old	They do not have an electronic signature or certificate or have problems using them	20.8
Age: 65 to 74 years old	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	12.0
Age: 65 to 74 years old	Other reasons	18.9
Habitat: 100,000 inhabitants and over and provincial capitals	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,901,608
Habitat: 100,000 inhabitants and over and provincial capitals	There was not a service available in the webpage	15.0
Habitat: 100,000 inhabitants and over and provincial capitals	They prefer to do it in person	52.2
Habitat: 100,000 inhabitants and over and provincial capitals	There is no immediate response	36.6
Habitat: 100,000 inhabitants and over and provincial capitals	They trust submission on paper more	51.5
Habitat: 100,000 inhabitants and over and provincial capitals	Lack of knowledge or ability	18.8
Habitat: 100,000 inhabitants and over and provincial capitals	Concern about the protection and security of personal data	23.1
Habitat: 100,000 inhabitants and over and provincial capitals	The process will require visits in person or paper submissions anyway	35.8
Habitat: 100,000 inhabitants and over and provincial capitals	They do not have an electronic signature or certificate or have problems using them	27.2
Habitat: 100,000 inhabitants and over and provincial capitals	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	13.2
Habitat: 100,000 inhabitants and over and provincial capitals	Other reasons	17.8
Habitat: Between 50,000 and 100,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	397,814
Habitat: Between 50,000 and 100,000 inhabitants	There was not a service available in the webpage	11.9
Habitat: Between 50,000 and 100,000 inhabitants	They prefer to do it in person	46.5
Habitat: Between 50,000 and 100,000 inhabitants	There is no immediate response	27.3
Habitat: Between 50,000 and 100,000 inhabitants	They trust submission on paper more	60.5
Habitat: Between 50,000 and 100,000 inhabitants	Lack of knowledge or ability	34.6
Habitat: Between 50,000 and 100,000 inhabitants	Concern about the protection and security of personal data	25.9
Habitat: Between 50,000 and 100,000 inhabitants	The process will require visits in person or paper submissions anyway	22.8
Habitat: Between 50,000 and 100,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	23.2
Habitat: Between 50,000 and 100,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	27.0
Habitat: Between 50,000 and 100,000 inhabitants	Other reasons	19.9
Habitat: Between 20,000 and 50,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	651,562
Habitat: Between 20,000 and 50,000 inhabitants	There was not a service available in the webpage	9.5
Habitat: Between 20,000 and 50,000 inhabitants	They prefer to do it in person	50.2
Habitat: Between 20,000 and 50,000 inhabitants	There is no immediate response	30.5
Habitat: Between 20,000 and 50,000 inhabitants	They trust submission on paper more	52.2
Habitat: Between 20,000 and 50,000 inhabitants	Lack of knowledge or ability	23.4
Habitat: Between 20,000 and 50,000 inhabitants	Concern about the protection and security of personal data	26.6
Habitat: Between 20,000 and 50,000 inhabitants	The process will require visits in person or paper submissions anyway	32.0
Habitat: Between 20,000 and 50,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	20.0
Habitat: Between 20,000 and 50,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	11.2
Habitat: Between 20,000 and 50,000 inhabitants	Other reasons	18.9
Habitat: Between 10,000 and 20,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	462,067
Habitat: Between 10,000 and 20,000 inhabitants	There was not a service available in the webpage	10.3
Habitat: Between 10,000 and 20,000 inhabitants	They prefer to do it in person	40.5
Habitat: Between 10,000 and 20,000 inhabitants	There is no immediate response	22.8
Habitat: Between 10,000 and 20,000 inhabitants	They trust submission on paper more	47.2
Habitat: Between 10,000 and 20,000 inhabitants	Lack of knowledge or ability	22.1
Habitat: Between 10,000 and 20,000 inhabitants	Concern about the protection and security of personal data	19.8
Habitat: Between 10,000 and 20,000 inhabitants	The process will require visits in person or paper submissions anyway	21.9
Habitat: Between 10,000 and 20,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	24.9
Habitat: Between 10,000 and 20,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	22.6
Habitat: Between 10,000 and 20,000 inhabitants	Other reasons	21.5
Habitat:áLess than 10,000 inhabitants	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	784,678
Habitat:áLess than 10,000 inhabitants	There was not a service available in the webpage	8.1
Habitat:áLess than 10,000 inhabitants	They prefer to do it in person	53.8
Habitat:áLess than 10,000 inhabitants	There is no immediate response	32.5
Habitat:áLess than 10,000 inhabitants	They trust submission on paper more	55.7
Habitat:áLess than 10,000 inhabitants	Lack of knowledge or ability	24.9
Habitat:áLess than 10,000 inhabitants	Concern about the protection and security of personal data	21.8
Habitat:áLess than 10,000 inhabitants	The process will require visits in person or paper submissions anyway	27.8
Habitat:áLess than 10,000 inhabitants	They do not have an electronic signature or certificate or have problems using them	21.2
Habitat:áLess than 10,000 inhabitants	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	18.2
Habitat:áLess than 10,000 inhabitants	Other reasons	19.5
Size of the household: Households with 1 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	237,207
Size of the household: Households with 1 members	There was not a service available in the webpage	18.5
Size of the household: Households with 1 members	They prefer to do it in person	56.0
Size of the household: Households with 1 members	There is no immediate response	36.0
Size of the household: Households with 1 members	They trust submission on paper more	51.9
Size of the household: Households with 1 members	Lack of knowledge or ability	20.8
Size of the household: Households with 1 members	Concern about the protection and security of personal data	30.9
Size of the household: Households with 1 members	The process will require visits in person or paper submissions anyway	30.2
Size of the household: Households with 1 members	They do not have an electronic signature or certificate or have problems using them	26.6
Size of the household: Households with 1 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	15.8
Size of the household: Households with 1 members	Other reasons	14.4
Size of the household: Households with 2 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	847,834
Size of the household: Households with 2 members	There was not a service available in the webpage	12.9
Size of the household: Households with 2 members	They prefer to do it in person	49.5
Size of the household: Households with 2 members	There is no immediate response	31.8
Size of the household: Households with 2 members	They trust submission on paper more	53.4
Size of the household: Households with 2 members	Lack of knowledge or ability	23.9
Size of the household: Households with 2 members	Concern about the protection and security of personal data	20.7
Size of the household: Households with 2 members	The process will require visits in person or paper submissions anyway	30.1
Size of the household: Households with 2 members	They do not have an electronic signature or certificate or have problems using them	24.1
Size of the household: Households with 2 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	12.1
Size of the household: Households with 2 members	Other reasons	20.7
Size of the household: Households with 3 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,188,586
Size of the household: Households with 3 members	There was not a service available in the webpage	11.9
Size of the household: Households with 3 members	They prefer to do it in person	54.8
Size of the household: Households with 3 members	There is no immediate response	36.5
Size of the household: Households with 3 members	They trust submission on paper more	56.1
Size of the household: Households with 3 members	Lack of knowledge or ability	22.4
Size of the household: Households with 3 members	Concern about the protection and security of personal data	22.3
Size of the household: Households with 3 members	The process will require visits in person or paper submissions anyway	30.6
Size of the household: Households with 3 members	They do not have an electronic signature or certificate or have problems using them	21.4
Size of the household: Households with 3 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.1
Size of the household: Households with 3 members	Other reasons	17.6
Size of the household: Households with 4 members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	1,435,039
Size of the household: Households with 4 members	There was not a service available in the webpage	10.8
Size of the household: Households with 4 members	They prefer to do it in person	50.1
Size of the household: Households with 4 members	There is no immediate response	30.4
Size of the household: Households with 4 members	They trust submission on paper more	52.2
Size of the household: Households with 4 members	Lack of knowledge or ability	20.4
Size of the household: Households with 4 members	Concern about the protection and security of personal data	25.8
Size of the household: Households with 4 members	The process will require visits in person or paper submissions anyway	29.2
Size of the household: Households with 4 members	They do not have an electronic signature or certificate or have problems using them	24.8
Size of the household: Households with 4 members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	17.6
Size of the household: Households with 4 members	Other reasons	19.9
Size of the household: Households with 5 or more members	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	489,063
Size of the household: Households with 5 or more members	There was not a service available in the webpage	11.3
Size of the household: Households with 5 or more members	They prefer to do it in person	39.3
Size of the household: Households with 5 or more members	There is no immediate response	28.5
Size of the household: Households with 5 or more members	They trust submission on paper more	46.0
Size of the household: Households with 5 or more members	Lack of knowledge or ability	27.5
Size of the household: Households with 5 or more members	Concern about the protection and security of personal data	19.0
Size of the household: Households with 5 or more members	The process will require visits in person or paper submissions anyway	38.6
Size of the household: Households with 5 or more members	They do not have an electronic signature or certificate or have problems using them	29.9
Size of the household: Households with 5 or more members	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	19.2
Size of the household: Households with 5 or more members	Other reasons	18.3
Nationality: Spanish	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	3,625,327
Nationality: Spanish	There was not a service available in the webpage	11.7
Nationality: Spanish	They prefer to do it in person	51.2
Nationality: Spanish	There is no immediate response	31.9
Nationality: Spanish	They trust submission on paper more	52.1
Nationality: Spanish	Lack of knowledge or ability	22.2
Nationality: Spanish	Concern about the protection and security of personal data	22.7
Nationality: Spanish	The process will require visits in person or paper submissions anyway	30.9
Nationality: Spanish	They do not have an electronic signature or certificate or have problems using them	23.9
Nationality: Spanish	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	16.9
Nationality: Spanish	Other reasons	20.0
Nationality: foreign	Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so	572,402
Nationality: foreign	There was not a service available in the webpage	14.2
Nationality: foreign	They prefer to do it in person	45.3
Nationality: foreign	There is no immediate response	36.5
Nationality: foreign	They trust submission on paper more	56.9
Nationality: foreign	Lack of knowledge or ability	24.4
Nationality: foreign	Concern about the protection and security of personal data	26.8
Nationality: foreign	The process will require visits in person or paper submissions anyway	31.6
Nationality: foreign	They do not have an electronic signature or certificate or have problems using them	27.2
Nationality: foreign	Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance)	11.8
Nationality: foreign	Other reasons	11.8