National Total	Autonomous Communities and Cities	Type of activity	Total
National Total		Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	15,101,703
National Total		Tax return	43.5
National Total		Request of social protection benefits	20.0
National Total		Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.6
National Total		Public libraries (availability of online catalogues and search tools)	15.8
National Total		Enrolment in higher education or university	16.1
National Total		Notification of change of residence	2.7
National Total	Andalucía	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,445,369
National Total	Andalucía	Tax return	37.5
National Total	Andalucía	Request of social protection benefits	16.0
National Total	Andalucía	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	30.9
National Total	Andalucía	Public libraries (availability of online catalogues and search tools)	10.1
National Total	Andalucía	Enrolment in higher education or university	13.8
National Total	Andalucía	Notification of change of residence	2.6
National Total	Aragón	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	392,070
National Total	Aragón	Tax return	46.1
National Total	Aragón	Request of social protection benefits	20.0
National Total	Aragón	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.1
National Total	Aragón	Public libraries (availability of online catalogues and search tools)	19.5
National Total	Aragón	Enrolment in higher education or university	13.5
National Total	Aragón	Notification of change of residence	1.0
National Total	Asturias, Principado de	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	362,181
National Total	Asturias, Principado de	Tax return	37.5
National Total	Asturias, Principado de	Request of social protection benefits	15.5
National Total	Asturias, Principado de	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	24.1
National Total	Asturias, Principado de	Public libraries (availability of online catalogues and search tools)	16.0
National Total	Asturias, Principado de	Enrolment in higher education or university	15.9
National Total	Asturias, Principado de	Notification of change of residence	2.0
National Total	Balears, Illes	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	349,021
National Total	Balears, Illes	Tax return	48.2
National Total	Balears, Illes	Request of social protection benefits	17.8
National Total	Balears, Illes	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.4
National Total	Balears, Illes	Public libraries (availability of online catalogues and search tools)	6.2
National Total	Balears, Illes	Enrolment in higher education or university	11.7
National Total	Balears, Illes	Notification of change of residence	2.9
National Total	Canarias	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	627,151
National Total	Canarias	Tax return	45.8
National Total	Canarias	Request of social protection benefits	11.4
National Total	Canarias	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	30.2
National Total	Canarias	Public libraries (availability of online catalogues and search tools)	11.1
National Total	Canarias	Enrolment in higher education or university	17.3
National Total	Canarias	Notification of change of residence	4.7
National Total	Cantabria	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	188,837
National Total	Cantabria	Tax return	47.9
National Total	Cantabria	Request of social protection benefits	11.9
National Total	Cantabria	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	35.5
National Total	Cantabria	Public libraries (availability of online catalogues and search tools)	12.0
National Total	Cantabria	Enrolment in higher education or university	14.1
National Total	Cantabria	Notification of change of residence	1.7
National Total	Castilla y León	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	760,332
National Total	Castilla y León	Tax return	44.8
National Total	Castilla y León	Request of social protection benefits	23.3
National Total	Castilla y León	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	36.1
National Total	Castilla y León	Public libraries (availability of online catalogues and search tools)	20.1
National Total	Castilla y León	Enrolment in higher education or university	16.2
National Total	Castilla y León	Notification of change of residence	2.5
National Total	Castilla-La Mancha	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	584,844
National Total	Castilla-La Mancha	Tax return	42.0
National Total	Castilla-La Mancha	Request of social protection benefits	17.9
National Total	Castilla-La Mancha	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	39.0
National Total	Castilla-La Mancha	Public libraries (availability of online catalogues and search tools)	18.7
National Total	Castilla-La Mancha	Enrolment in higher education or university	20.8
National Total	Castilla-La Mancha	Notification of change of residence	3.8
National Total	Cataluña	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,463,901
National Total	Cataluña	Tax return	43.5
National Total	Cataluña	Request of social protection benefits	23.3
National Total	Cataluña	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.7
National Total	Cataluña	Public libraries (availability of online catalogues and search tools)	16.2
National Total	Cataluña	Enrolment in higher education or university	16.0
National Total	Cataluña	Notification of change of residence	1.0
National Total	Comunitat Valenciana	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	1,542,981
National Total	Comunitat Valenciana	Tax return	41.5
National Total	Comunitat Valenciana	Request of social protection benefits	28.5
National Total	Comunitat Valenciana	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	30.0
National Total	Comunitat Valenciana	Public libraries (availability of online catalogues and search tools)	17.9
National Total	Comunitat Valenciana	Enrolment in higher education or university	17.4
National Total	Comunitat Valenciana	Notification of change of residence	1.7
National Total	Extremadura	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	282,423
National Total	Extremadura	Tax return	42.1
National Total	Extremadura	Request of social protection benefits	30.2
National Total	Extremadura	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	41.9
National Total	Extremadura	Public libraries (availability of online catalogues and search tools)	17.5
National Total	Extremadura	Enrolment in higher education or university	16.1
National Total	Extremadura	Notification of change of residence	3.4
National Total	Galicia	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	875,903
National Total	Galicia	Tax return	40.4
National Total	Galicia	Request of social protection benefits	12.3
National Total	Galicia	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	26.1
National Total	Galicia	Public libraries (availability of online catalogues and search tools)	18.1
National Total	Galicia	Enrolment in higher education or university	23.4
National Total	Galicia	Notification of change of residence	3.1
National Total	Madrid, Comunidad de	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	2,702,662
National Total	Madrid, Comunidad de	Tax return	54.7
National Total	Madrid, Comunidad de	Request of social protection benefits	22.0
National Total	Madrid, Comunidad de	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	41.0
National Total	Madrid, Comunidad de	Public libraries (availability of online catalogues and search tools)	17.3
National Total	Madrid, Comunidad de	Enrolment in higher education or university	14.1
National Total	Madrid, Comunidad de	Notification of change of residence	4.7
National Total	Murcia, Región de	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	429,067
National Total	Murcia, Región de	Tax return	37.7
National Total	Murcia, Región de	Request of social protection benefits	19.9
National Total	Murcia, Región de	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	31.8
National Total	Murcia, Región de	Public libraries (availability of online catalogues and search tools)	17.4
National Total	Murcia, Región de	Enrolment in higher education or university	15.2
National Total	Murcia, Región de	Notification of change of residence	2.7
National Total	Navarra (Comunidad Foral de)	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	202,337
National Total	Navarra (Comunidad Foral de)	Tax return	23.3
National Total	Navarra (Comunidad Foral de)	Request of social protection benefits	13.6
National Total	Navarra (Comunidad Foral de)	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	36.9
National Total	Navarra (Comunidad Foral de)	Public libraries (availability of online catalogues and search tools)	18.5
National Total	Navarra (Comunidad Foral de)	Enrolment in higher education or university	17.3
National Total	Navarra (Comunidad Foral de)	Notification of change of residence	2.7
National Total	País Vasco	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	750,006
National Total	País Vasco	Tax return	36.2
National Total	País Vasco	Request of social protection benefits	15.8
National Total	País Vasco	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	39.2
National Total	País Vasco	Public libraries (availability of online catalogues and search tools)	19.4
National Total	País Vasco	Enrolment in higher education or university	19.8
National Total	País Vasco	Notification of change of residence	1.9
National Total	Rioja, La	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	91,959
National Total	Rioja, La	Tax return	45.2
National Total	Rioja, La	Request of social protection benefits	15.6
National Total	Rioja, La	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	33.6
National Total	Rioja, La	Public libraries (availability of online catalogues and search tools)	10.8
National Total	Rioja, La	Enrolment in higher education or university	14.1
National Total	Rioja, La	Notification of change of residence	1.2
National Total	Ceuta	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	31,431
National Total	Ceuta	Tax return	43.7
National Total	Ceuta	Request of social protection benefits	16.2
National Total	Ceuta	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	25.6
National Total	Ceuta	Public libraries (availability of online catalogues and search tools)	7.9
National Total	Ceuta	Enrolment in higher education or university	8.7
National Total	Ceuta	Notification of change of residence	2.1
National Total	Melilla	Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons	19,227
National Total	Melilla	Tax return	61.8
National Total	Melilla	Request of social protection benefits	5.6
National Total	Melilla	Request of personal data (passport, ID card or driving license) or certificates (birth, marriage, death)	15.4
National Total	Melilla	Public libraries (availability of online catalogues and search tools)	17.8
National Total	Melilla	Enrolment in higher education or university	22.1
National Total	Melilla	Notification of change of residence	12.7