Demographic characteristics;Problems registered;Total
Total Persons;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;15,101,703
Total Persons;Technical glitches in the webpage;26.8
Total Persons;Insufficient, unclear or outdated information;28.1
Total Persons;Assistance needed but not found (neither online nor offline);18.6
Total Persons;Other problems;10.8
Total Persons;No problems registered;57.6
Sex: Male;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;8,025,717
Sex: Male;Technical glitches in the webpage;26.8
Sex: Male;Insufficient, unclear or outdated information;29.8
Sex: Male;Assistance needed but not found (neither online nor offline);20.3
Sex: Male;Other problems;11.4
Sex: Male;No problems registered;57.2
Sex: Women;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;7,075,986
Sex: Women;Technical glitches in the webpage;27.0
Sex: Women;Insufficient, unclear or outdated information;26.2
Sex: Women;Assistance needed but not found (neither online nor offline);16.7
Sex: Women;Other problems;10.2
Sex: Women;No problems registered;58.1
Age: 16 to 24 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,038,199
Age: 16 to 24 years old;Technical glitches in the webpage;27.9
Age: 16 to 24 years old;Insufficient, unclear or outdated information;28.0
Age: 16 to 24 years old;Assistance needed but not found (neither online nor offline);17.1
Age: 16 to 24 years old;Other problems;9.5
Age: 16 to 24 years old;No problems registered;54.0
Age: 25 to 34 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,744,101
Age: 25 to 34 years old;Technical glitches in the webpage;31.4
Age: 25 to 34 years old;Insufficient, unclear or outdated information;32.0
Age: 25 to 34 years old;Assistance needed but not found (neither online nor offline);21.1
Age: 25 to 34 years old;Other problems;12.5
Age: 25 to 34 years old;No problems registered;53.2
Age: 35 to 44 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,366,259
Age: 35 to 44 years old;Technical glitches in the webpage;25.7
Age: 35 to 44 years old;Insufficient, unclear or outdated information;27.5
Age: 35 to 44 years old;Assistance needed but not found (neither online nor offline);18.1
Age: 35 to 44 years old;Other problems;9.7
Age: 35 to 44 years old;No problems registered;59.7
Age: 45 to 54 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,132,279
Age: 45 to 54 years old;Technical glitches in the webpage;26.2
Age: 45 to 54 years old;Insufficient, unclear or outdated information;26.9
Age: 45 to 54 years old;Assistance needed but not found (neither online nor offline);17.7
Age: 45 to 54 years old;Other problems;11.4
Age: 45 to 54 years old;No problems registered;58.7
Age: 55 to 64 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,410,903
Age: 55 to 64 years old;Technical glitches in the webpage;21.7
Age: 55 to 64 years old;Insufficient, unclear or outdated information;25.6
Age: 55 to 64 years old;Assistance needed but not found (neither online nor offline);17.8
Age: 55 to 64 years old;Other problems;10.8
Age: 55 to 64 years old;No problems registered;62.5
Age: 65 to 74 years old;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;409,961
Age: 65 to 74 years old;Technical glitches in the webpage;15.6
Age: 65 to 74 years old;Insufficient, unclear or outdated information;19.0
Age: 65 to 74 years old;Assistance needed but not found (neither online nor offline);18.7
Age: 65 to 74 years old;Other problems;8.9
Age: 65 to 74 years old;No problems registered;68.6
Habitat: 100,000 inhabitants and over and provincial capitals;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;6,950,150
Habitat: 100,000 inhabitants and over and provincial capitals;Technical glitches in the webpage;27.9
Habitat: 100,000 inhabitants and over and provincial capitals;Insufficient, unclear or outdated information;30.5
Habitat: 100,000 inhabitants and over and provincial capitals;Assistance needed but not found (neither online nor offline);19.9
Habitat: 100,000 inhabitants and over and provincial capitals;Other problems;11.2
Habitat: 100,000 inhabitants and over and provincial capitals;No problems registered;54.4
Habitat: Between 50,000 and 100,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,486,089
Habitat: Between 50,000 and 100,000 inhabitants;Technical glitches in the webpage;26.5
Habitat: Between 50,000 and 100,000 inhabitants;Insufficient, unclear or outdated information;27.6
Habitat: Between 50,000 and 100,000 inhabitants;Assistance needed but not found (neither online nor offline);22.0
Habitat: Between 50,000 and 100,000 inhabitants;Other problems;12.7
Habitat: Between 50,000 and 100,000 inhabitants;No problems registered;58.9
Habitat: Between 20,000 and 50,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,373,024
Habitat: Between 20,000 and 50,000 inhabitants;Technical glitches in the webpage;25.8
Habitat: Between 20,000 and 50,000 inhabitants;Insufficient, unclear or outdated information;26.1
Habitat: Between 20,000 and 50,000 inhabitants;Assistance needed but not found (neither online nor offline);17.3
Habitat: Between 20,000 and 50,000 inhabitants;Other problems;9.4
Habitat: Between 20,000 and 50,000 inhabitants;No problems registered;60.0
Habitat: Between 10,000 and 20,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,659,832
Habitat: Between 10,000 and 20,000 inhabitants;Technical glitches in the webpage;22.8
Habitat: Between 10,000 and 20,000 inhabitants;Insufficient, unclear or outdated information;24.2
Habitat: Between 10,000 and 20,000 inhabitants;Assistance needed but not found (neither online nor offline);16.3
Habitat: Between 10,000 and 20,000 inhabitants;Other problems;7.3
Habitat: Between 10,000 and 20,000 inhabitants;No problems registered;63.9
Habitat:áLess than 10,000 inhabitants;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,632,607
Habitat:áLess than 10,000 inhabitants;Technical glitches in the webpage;27.9
Habitat:áLess than 10,000 inhabitants;Insufficient, unclear or outdated information;26.6
Habitat:áLess than 10,000 inhabitants;Assistance needed but not found (neither online nor offline);15.8
Habitat:áLess than 10,000 inhabitants;Other problems;12.4
Habitat:áLess than 10,000 inhabitants;No problems registered;59.2
Size of the household: Households with 1 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;864,878
Size of the household: Households with 1 members;Technical glitches in the webpage;27.6
Size of the household: Households with 1 members;Insufficient, unclear or outdated information;32.0
Size of the household: Households with 1 members;Assistance needed but not found (neither online nor offline);22.2
Size of the household: Households with 1 members;Other problems;12.6
Size of the household: Households with 1 members;No problems registered;54.1
Size of the household: Households with 2 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,172,740
Size of the household: Households with 2 members;Technical glitches in the webpage;25.7
Size of the household: Households with 2 members;Insufficient, unclear or outdated information;28.1
Size of the household: Households with 2 members;Assistance needed but not found (neither online nor offline);19.0
Size of the household: Households with 2 members;Other problems;11.5
Size of the household: Households with 2 members;No problems registered;58.0
Size of the household: Households with 3 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,486,373
Size of the household: Households with 3 members;Technical glitches in the webpage;28.6
Size of the household: Households with 3 members;Insufficient, unclear or outdated information;27.1
Size of the household: Households with 3 members;Assistance needed but not found (neither online nor offline);19.3
Size of the household: Households with 3 members;Other problems;11.4
Size of the household: Households with 3 members;No problems registered;58.1
Size of the household: Households with 4 members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,993,457
Size of the household: Households with 4 members;Technical glitches in the webpage;25.7
Size of the household: Households with 4 members;Insufficient, unclear or outdated information;28.6
Size of the household: Households with 4 members;Assistance needed but not found (neither online nor offline);17.8
Size of the household: Households with 4 members;Other problems;10.1
Size of the household: Households with 4 members;No problems registered;57.1
Size of the household: Households with 5 or more members;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,584,254
Size of the household: Households with 5 or more members;Technical glitches in the webpage;27.5
Size of the household: Households with 5 or more members;Insufficient, unclear or outdated information;27.7
Size of the household: Households with 5 or more members;Assistance needed but not found (neither online nor offline);16.5
Size of the household: Households with 5 or more members;Other problems;9.1
Size of the household: Households with 5 or more members;No problems registered;59.1
Nationality: Spanish;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;13,651,364
Nationality: Spanish;Technical glitches in the webpage;26.4
Nationality: Spanish;Insufficient, unclear or outdated information;27.6
Nationality: Spanish;Assistance needed but not found (neither online nor offline);17.9
Nationality: Spanish;Other problems;11.1
Nationality: Spanish;No problems registered;57.9
Nationality: foreign;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,450,338
Nationality: foreign;Technical glitches in the webpage;31.3
Nationality: foreign;Insufficient, unclear or outdated information;32.9
Nationality: foreign;Assistance needed but not found (neither online nor offline);25.1
Nationality: foreign;Other problems;8.6
Nationality: foreign;No problems registered;54.7