Socio-economic characteristics;Level of satisfaction;Total
Total Persons;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;15,101,703
Total Persons;Ease of finding information: Basically satisfied;79.6
Total Persons;Ease of finding information: Basically dissatisfied;18.1
Total Persons;Ease of finding information: Non applicable;2.2
Total Persons;Usefulness of available information: Basically satisfied;85.3
Total Persons;Usefulness of available information: Basically dissatisfied;12.5
Total Persons;Usefulness of available information: Non applicable;2.2
Total Persons;Information provided during the process or application tracking: Basically satisfied;78.5
Total Persons;Information provided during the process or application tracking: Basically dissatisfied;14.2
Total Persons;Information provided during the process or application tracking: Non applicable;7.2
Total Persons;Ease of use of the services of the website: Basically satisfied;79.1
Total Persons;Ease of use of the services of the website: Basically dissatisfied;17.4
Total Persons;Ease of use of the services of the website: Non applicable;3.4
Studies completed: Illiterate;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;0
Studies completed: Illiterate;Ease of finding information: Basically satisfied;..
Studies completed: Illiterate;Ease of finding information: Basically dissatisfied;..
Studies completed: Illiterate;Ease of finding information: Non applicable;..
Studies completed: Illiterate;Usefulness of available information: Basically satisfied;..
Studies completed: Illiterate;Usefulness of available information: Basically dissatisfied;..
Studies completed: Illiterate;Usefulness of available information: Non applicable;..
Studies completed: Illiterate;Information provided during the process or application tracking: Basically satisfied;..
Studies completed: Illiterate;Information provided during the process or application tracking: Basically dissatisfied;..
Studies completed: Illiterate;Information provided during the process or application tracking: Non applicable;..
Studies completed: Illiterate;Ease of use of the services of the website: Basically satisfied;..
Studies completed: Illiterate;Ease of use of the services of the website: Basically dissatisfied;..
Studies completed: Illiterate;Ease of use of the services of the website: Non applicable;..
Studies completed: Primary Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;471,040
Studies completed: Primary Education;Ease of finding information: Basically satisfied;86.6
Studies completed: Primary Education;Ease of finding information: Basically dissatisfied;5.1
Studies completed: Primary Education;Ease of finding information: Non applicable;8.3
Studies completed: Primary Education;Usefulness of available information: Basically satisfied;84.6
Studies completed: Primary Education;Usefulness of available information: Basically dissatisfied;5.2
Studies completed: Primary Education;Usefulness of available information: Non applicable;10.2
Studies completed: Primary Education;Information provided during the process or application tracking: Basically satisfied;76.2
Studies completed: Primary Education;Information provided during the process or application tracking: Basically dissatisfied;8.4
Studies completed: Primary Education;Information provided during the process or application tracking: Non applicable;15.4
Studies completed: Primary Education;Ease of use of the services of the website: Basically satisfied;80.1
Studies completed: Primary Education;Ease of use of the services of the website: Basically dissatisfied;8.9
Studies completed: Primary Education;Ease of use of the services of the website: Non applicable;11.1
Studies completed: First stage Secondary Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,695,478
Studies completed: First stage Secondary Education;Ease of finding information: Basically satisfied;82.0
Studies completed: First stage Secondary Education;Ease of finding information: Basically dissatisfied;15.5
Studies completed: First stage Secondary Education;Ease of finding information: Non applicable;2.6
Studies completed: First stage Secondary Education;Usefulness of available information: Basically satisfied;87.4
Studies completed: First stage Secondary Education;Usefulness of available information: Basically dissatisfied;10.1
Studies completed: First stage Secondary Education;Usefulness of available information: Non applicable;2.5
Studies completed: First stage Secondary Education;Information provided during the process or application tracking: Basically satisfied;79.8
Studies completed: First stage Secondary Education;Information provided during the process or application tracking: Basically dissatisfied;12.8
Studies completed: First stage Secondary Education;Information provided during the process or application tracking: Non applicable;7.4
Studies completed: First stage Secondary Education;Ease of use of the services of the website: Basically satisfied;82.2
Studies completed: First stage Secondary Education;Ease of use of the services of the website: Basically dissatisfied;14.0
Studies completed: First stage Secondary Education;Ease of use of the services of the website: Non applicable;3.8
Studies completed: Second stage Secondary Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;4,338,176
Studies completed: Second stage Secondary Education;Ease of finding information: Basically satisfied;78.1
Studies completed: Second stage Secondary Education;Ease of finding information: Basically dissatisfied;19.8
Studies completed: Second stage Secondary Education;Ease of finding information: Non applicable;2.1
Studies completed: Second stage Secondary Education;Usefulness of available information: Basically satisfied;84.7
Studies completed: Second stage Secondary Education;Usefulness of available information: Basically dissatisfied;13.6
Studies completed: Second stage Secondary Education;Usefulness of available information: Non applicable;1.7
Studies completed: Second stage Secondary Education;Information provided during the process or application tracking: Basically satisfied;79.0
Studies completed: Second stage Secondary Education;Information provided during the process or application tracking: Basically dissatisfied;14.1
Studies completed: Second stage Secondary Education;Information provided during the process or application tracking: Non applicable;6.9
Studies completed: Second stage Secondary Education;Ease of use of the services of the website: Basically satisfied;77.8
Studies completed: Second stage Secondary Education;Ease of use of the services of the website: Basically dissatisfied;19.1
Studies completed: Second stage Secondary Education;Ease of use of the services of the website: Non applicable;3.1
Studies completed: Advanced Vocational Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,094,681
Studies completed: Advanced Vocational Education;Ease of finding information: Basically satisfied;79.8
Studies completed: Advanced Vocational Education;Ease of finding information: Basically dissatisfied;18.7
Studies completed: Advanced Vocational Education;Ease of finding information: Non applicable;1.5
Studies completed: Advanced Vocational Education;Usefulness of available information: Basically satisfied;83.6
Studies completed: Advanced Vocational Education;Usefulness of available information: Basically dissatisfied;14.2
Studies completed: Advanced Vocational Education;Usefulness of available information: Non applicable;2.2
Studies completed: Advanced Vocational Education;Information provided during the process or application tracking: Basically satisfied;78.9
Studies completed: Advanced Vocational Education;Information provided during the process or application tracking: Basically dissatisfied;14.2
Studies completed: Advanced Vocational Education;Information provided during the process or application tracking: Non applicable;6.9
Studies completed: Advanced Vocational Education;Ease of use of the services of the website: Basically satisfied;80.1
Studies completed: Advanced Vocational Education;Ease of use of the services of the website: Basically dissatisfied;17.2
Studies completed: Advanced Vocational Education;Ease of use of the services of the website: Non applicable;2.7
Studies completed: Higher Education;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;5,491,749
Studies completed: Higher Education;Ease of finding information: Basically satisfied;79.0
Studies completed: Higher Education;Ease of finding information: Basically dissatisfied;19.1
Studies completed: Higher Education;Ease of finding information: Non applicable;1.9
Studies completed: Higher Education;Usefulness of available information: Basically satisfied;85.6
Studies completed: Higher Education;Usefulness of available information: Basically dissatisfied;12.7
Studies completed: Higher Education;Usefulness of available information: Non applicable;1.7
Studies completed: Higher Education;Information provided during the process or application tracking: Basically satisfied;77.5
Studies completed: Higher Education;Information provided during the process or application tracking: Basically dissatisfied;15.5
Studies completed: Higher Education;Information provided during the process or application tracking: Non applicable;6.9
Studies completed: Higher Education;Ease of use of the services of the website: Basically satisfied;78.3
Studies completed: Higher Education;Ease of use of the services of the website: Basically dissatisfied;18.7
Studies completed: Higher Education;Ease of use of the services of the website: Non applicable;3.1
Studies completed: Other;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;10,578
Studies completed: Other;Ease of finding information: Basically satisfied;100.0
Studies completed: Other;Ease of finding information: Basically dissatisfied;0.0
Studies completed: Other;Ease of finding information: Non applicable;0.0
Studies completed: Other;Usefulness of available information: Basically satisfied;38.2
Studies completed: Other;Usefulness of available information: Basically dissatisfied;0.0
Studies completed: Other;Usefulness of available information: Non applicable;61.8
Studies completed: Other;Information provided during the process or application tracking: Basically satisfied;100.0
Studies completed: Other;Information provided during the process or application tracking: Basically dissatisfied;0.0
Studies completed: Other;Information provided during the process or application tracking: Non applicable;0.0
Studies completed: Other;Ease of use of the services of the website: Basically satisfied;38.2
Studies completed: Other;Ease of use of the services of the website: Basically dissatisfied;0.0
Studies completed: Other;Ease of use of the services of the website: Non applicable;61.8
Employment situation: Employed and economically active;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;9,055,348
Employment situation: Employed and economically active;Ease of finding information: Basically satisfied;79.4
Employment situation: Employed and economically active;Ease of finding information: Basically dissatisfied;18.7
Employment situation: Employed and economically active;Ease of finding information: Non applicable;1.9
Employment situation: Employed and economically active;Usefulness of available information: Basically satisfied;85.0
Employment situation: Employed and economically active;Usefulness of available information: Basically dissatisfied;12.9
Employment situation: Employed and economically active;Usefulness of available information: Non applicable;2.0
Employment situation: Employed and economically active;Information provided during the process or application tracking: Basically satisfied;77.9
Employment situation: Employed and economically active;Information provided during the process or application tracking: Basically dissatisfied;14.7
Employment situation: Employed and economically active;Information provided during the process or application tracking: Non applicable;7.4
Employment situation: Employed and economically active;Ease of use of the services of the website: Basically satisfied;78.1
Employment situation: Employed and economically active;Ease of use of the services of the website: Basically dissatisfied;18.3
Employment situation: Employed and economically active;Ease of use of the services of the website: Non applicable;3.7
Employment situation: Unemployed and economically active;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,979,160
Employment situation: Unemployed and economically active;Ease of finding information: Basically satisfied;80.4
Employment situation: Unemployed and economically active;Ease of finding information: Basically dissatisfied;17.5
Employment situation: Unemployed and economically active;Ease of finding information: Non applicable;2.1
Employment situation: Unemployed and economically active;Usefulness of available information: Basically satisfied;84.9
Employment situation: Unemployed and economically active;Usefulness of available information: Basically dissatisfied;13.0
Employment situation: Unemployed and economically active;Usefulness of available information: Non applicable;2.1
Employment situation: Unemployed and economically active;Information provided during the process or application tracking: Basically satisfied;79.9
Employment situation: Unemployed and economically active;Information provided during the process or application tracking: Basically dissatisfied;13.6
Employment situation: Unemployed and economically active;Information provided during the process or application tracking: Non applicable;6.5
Employment situation: Unemployed and economically active;Ease of use of the services of the website: Basically satisfied;79.9
Employment situation: Unemployed and economically active;Ease of use of the services of the website: Basically dissatisfied;17.5
Employment situation: Unemployed and economically active;Ease of use of the services of the website: Non applicable;2.5
Employment situation: Economically inactive population: Students;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,728,387
Employment situation: Economically inactive population: Students;Ease of finding information: Basically satisfied;78.3
Employment situation: Economically inactive population: Students;Ease of finding information: Basically dissatisfied;19.0
Employment situation: Economically inactive population: Students;Ease of finding information: Non applicable;2.7
Employment situation: Economically inactive population: Students;Usefulness of available information: Basically satisfied;86.6
Employment situation: Economically inactive population: Students;Usefulness of available information: Basically dissatisfied;11.5
Employment situation: Economically inactive population: Students;Usefulness of available information: Non applicable;1.9
Employment situation: Economically inactive population: Students;Information provided during the process or application tracking: Basically satisfied;80.5
Employment situation: Economically inactive population: Students;Information provided during the process or application tracking: Basically dissatisfied;15.0
Employment situation: Economically inactive population: Students;Information provided during the process or application tracking: Non applicable;4.5
Employment situation: Economically inactive population: Students;Ease of use of the services of the website: Basically satisfied;82.6
Employment situation: Economically inactive population: Students;Ease of use of the services of the website: Basically dissatisfied;14.6
Employment situation: Economically inactive population: Students;Ease of use of the services of the website: Non applicable;2.8
Employment situation: Economically inactive population: Household chores;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;427,163
Employment situation: Economically inactive population: Household chores;Ease of finding information: Basically satisfied;81.5
Employment situation: Economically inactive population: Household chores;Ease of finding information: Basically dissatisfied;15.5
Employment situation: Economically inactive population: Household chores;Ease of finding information: Non applicable;3.0
Employment situation: Economically inactive population: Household chores;Usefulness of available information: Basically satisfied;87.8
Employment situation: Economically inactive population: Household chores;Usefulness of available information: Basically dissatisfied;9.3
Employment situation: Economically inactive population: Household chores;Usefulness of available information: Non applicable;2.9
Employment situation: Economically inactive population: Household chores;Information provided during the process or application tracking: Basically satisfied;78.8
Employment situation: Economically inactive population: Household chores;Information provided during the process or application tracking: Basically dissatisfied;9.1
Employment situation: Economically inactive population: Household chores;Information provided during the process or application tracking: Non applicable;12.2
Employment situation: Economically inactive population: Household chores;Ease of use of the services of the website: Basically satisfied;79.3
Employment situation: Economically inactive population: Household chores;Ease of use of the services of the website: Basically dissatisfied;15.9
Employment situation: Economically inactive population: Household chores;Ease of use of the services of the website: Non applicable;4.8
Employment situation: Inactive population: Pensioners;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;768,187
Employment situation: Inactive population: Pensioners;Ease of finding information: Basically satisfied;81.0
Employment situation: Inactive population: Pensioners;Ease of finding information: Basically dissatisfied;14.1
Employment situation: Inactive population: Pensioners;Ease of finding information: Non applicable;4.9
Employment situation: Inactive population: Pensioners;Usefulness of available information: Basically satisfied;84.3
Employment situation: Inactive population: Pensioners;Usefulness of available information: Basically dissatisfied;10.5
Employment situation: Inactive population: Pensioners;Usefulness of available information: Non applicable;5.2
Employment situation: Inactive population: Pensioners;Information provided during the process or application tracking: Basically satisfied;77.4
Employment situation: Inactive population: Pensioners;Information provided during the process or application tracking: Basically dissatisfied;13.0
Employment situation: Inactive population: Pensioners;Information provided during the process or application tracking: Non applicable;9.6
Employment situation: Inactive population: Pensioners;Ease of use of the services of the website: Basically satisfied;79.5
Employment situation: Inactive population: Pensioners;Ease of use of the services of the website: Basically dissatisfied;14.8
Employment situation: Inactive population: Pensioners;Ease of use of the services of the website: Non applicable;5.7
Employment situation: Other situation;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;143,457
Employment situation: Other situation;Ease of finding information: Basically satisfied;81.3
Employment situation: Other situation;Ease of finding information: Basically dissatisfied;18.1
Employment situation: Other situation;Ease of finding information: Non applicable;0.6
Employment situation: Other situation;Usefulness of available information: Basically satisfied;96.3
Employment situation: Other situation;Usefulness of available information: Basically dissatisfied;3.1
Employment situation: Other situation;Usefulness of available information: Non applicable;0.6
Employment situation: Other situation;Information provided during the process or application tracking: Basically satisfied;71.9
Employment situation: Other situation;Information provided during the process or application tracking: Basically dissatisfied;10.3
Employment situation: Other situation;Information provided during the process or application tracking: Non applicable;17.8
Employment situation: Other situation;Ease of use of the services of the website: Basically satisfied;84.5
Employment situation: Other situation;Ease of use of the services of the website: Basically dissatisfied;14.6
Employment situation: Other situation;Ease of use of the services of the website: Non applicable;0.9
Professional status (in main job): Worker employed by others;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;7,564,645
Professional status (in main job): Worker employed by others;Ease of finding information: Basically satisfied;80.2
Professional status (in main job): Worker employed by others;Ease of finding information: Basically dissatisfied;17.9
Professional status (in main job): Worker employed by others;Ease of finding information: Non applicable;1.9
Professional status (in main job): Worker employed by others;Usefulness of available information: Basically satisfied;85.9
Professional status (in main job): Worker employed by others;Usefulness of available information: Basically dissatisfied;12.2
Professional status (in main job): Worker employed by others;Usefulness of available information: Non applicable;1.9
Professional status (in main job): Worker employed by others;Information provided during the process or application tracking: Basically satisfied;79.0
Professional status (in main job): Worker employed by others;Information provided during the process or application tracking: Basically dissatisfied;13.8
Professional status (in main job): Worker employed by others;Information provided during the process or application tracking: Non applicable;7.2
Professional status (in main job): Worker employed by others;Ease of use of the services of the website: Basically satisfied;79.2
Professional status (in main job): Worker employed by others;Ease of use of the services of the website: Basically dissatisfied;17.3
Professional status (in main job): Worker employed by others;Ease of use of the services of the website: Non applicable;3.5
Professional status (in main job): Self-employed or freelance workers;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,490,703
Professional status (in main job): Self-employed or freelance workers;Ease of finding information: Basically satisfied;75.5
Professional status (in main job): Self-employed or freelance workers;Ease of finding information: Basically dissatisfied;22.5
Professional status (in main job): Self-employed or freelance workers;Ease of finding information: Non applicable;2.1
Professional status (in main job): Self-employed or freelance workers;Usefulness of available information: Basically satisfied;80.6
Professional status (in main job): Self-employed or freelance workers;Usefulness of available information: Basically dissatisfied;16.7
Professional status (in main job): Self-employed or freelance workers;Usefulness of available information: Non applicable;2.8
Professional status (in main job): Self-employed or freelance workers;Information provided during the process or application tracking: Basically satisfied;72.3
Professional status (in main job): Self-employed or freelance workers;Information provided during the process or application tracking: Basically dissatisfied;19.2
Professional status (in main job): Self-employed or freelance workers;Information provided during the process or application tracking: Non applicable;8.5
Professional status (in main job): Self-employed or freelance workers;Ease of use of the services of the website: Basically satisfied;72.4
Professional status (in main job): Self-employed or freelance workers;Ease of use of the services of the website: Basically dissatisfied;23.1
Professional status (in main job): Self-employed or freelance workers;Ease of use of the services of the website: Non applicable;4.5
Main occupation: Manual;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,666,454
Main occupation: Manual;Ease of finding information: Basically satisfied;80.9
Main occupation: Manual;Ease of finding information: Basically dissatisfied;17.4
Main occupation: Manual;Ease of finding information: Non applicable;1.7
Main occupation: Manual;Usefulness of available information: Basically satisfied;85.2
Main occupation: Manual;Usefulness of available information: Basically dissatisfied;12.4
Main occupation: Manual;Usefulness of available information: Non applicable;2.4
Main occupation: Manual;Information provided during the process or application tracking: Basically satisfied;76.2
Main occupation: Manual;Information provided during the process or application tracking: Basically dissatisfied;13.7
Main occupation: Manual;Information provided during the process or application tracking: Non applicable;10.1
Main occupation: Manual;Ease of use of the services of the website: Basically satisfied;76.8
Main occupation: Manual;Ease of use of the services of the website: Basically dissatisfied;19.1
Main occupation: Manual;Ease of use of the services of the website: Non applicable;4.2
Main occupation: Non-manual;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;7,388,894
Main occupation: Non-manual;Ease of finding information: Basically satisfied;79.1
Main occupation: Non-manual;Ease of finding information: Basically dissatisfied;19.0
Main occupation: Non-manual;Ease of finding information: Non applicable;2.0
Main occupation: Non-manual;Usefulness of available information: Basically satisfied;85.0
Main occupation: Non-manual;Usefulness of available information: Basically dissatisfied;13.1
Main occupation: Non-manual;Usefulness of available information: Non applicable;1.9
Main occupation: Non-manual;Information provided during the process or application tracking: Basically satisfied;78.3
Main occupation: Non-manual;Information provided during the process or application tracking: Basically dissatisfied;14.9
Main occupation: Non-manual;Information provided during the process or application tracking: Non applicable;6.8
Main occupation: Non-manual;Ease of use of the services of the website: Basically satisfied;78.3
Main occupation: Non-manual;Ease of use of the services of the website: Basically dissatisfied;18.1
Main occupation: Non-manual;Ease of use of the services of the website: Non applicable;3.5
Main occupation: ICT workers;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;449,378
Main occupation: ICT workers;Ease of finding information: Basically satisfied;76.7
Main occupation: ICT workers;Ease of finding information: Basically dissatisfied;22.8
Main occupation: ICT workers;Ease of finding information: Non applicable;0.5
Main occupation: ICT workers;Usefulness of available information: Basically satisfied;80.1
Main occupation: ICT workers;Usefulness of available information: Basically dissatisfied;19.0
Main occupation: ICT workers;Usefulness of available information: Non applicable;0.8
Main occupation: ICT workers;Information provided during the process or application tracking: Basically satisfied;81.3
Main occupation: ICT workers;Information provided during the process or application tracking: Basically dissatisfied;16.9
Main occupation: ICT workers;Information provided during the process or application tracking: Non applicable;1.8
Main occupation: ICT workers;Ease of use of the services of the website: Basically satisfied;78.9
Main occupation: ICT workers;Ease of use of the services of the website: Basically dissatisfied;21.0
Main occupation: ICT workers;Ease of use of the services of the website: Non applicable;0.1
Main occupation: Other workers;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;8,605,969
Main occupation: Other workers;Ease of finding information: Basically satisfied;79.5
Main occupation: Other workers;Ease of finding information: Basically dissatisfied;18.5
Main occupation: Other workers;Ease of finding information: Non applicable;2.0
Main occupation: Other workers;Usefulness of available information: Basically satisfied;85.3
Main occupation: Other workers;Usefulness of available information: Basically dissatisfied;12.6
Main occupation: Other workers;Usefulness of available information: Non applicable;2.1
Main occupation: Other workers;Information provided during the process or application tracking: Basically satisfied;77.7
Main occupation: Other workers;Information provided during the process or application tracking: Basically dissatisfied;14.6
Main occupation: Other workers;Information provided during the process or application tracking: Non applicable;7.7
Main occupation: Other workers;Ease of use of the services of the website: Basically satisfied;78.0
Main occupation: Other workers;Ease of use of the services of the website: Basically dissatisfied;18.1
Main occupation: Other workers;Ease of use of the services of the website: Non applicable;3.8
Net household monthly income: Less than 900 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,444,541
Net household monthly income: Less than 900 Euros;Ease of finding information: Basically satisfied;80.0
Net household monthly income: Less than 900 Euros;Ease of finding information: Basically dissatisfied;17.5
Net household monthly income: Less than 900 Euros;Ease of finding information: Non applicable;2.5
Net household monthly income: Less than 900 Euros;Usefulness of available information: Basically satisfied;83.4
Net household monthly income: Less than 900 Euros;Usefulness of available information: Basically dissatisfied;13.9
Net household monthly income: Less than 900 Euros;Usefulness of available information: Non applicable;2.7
Net household monthly income: Less than 900 Euros;Information provided during the process or application tracking: Basically satisfied;76.7
Net household monthly income: Less than 900 Euros;Information provided during the process or application tracking: Basically dissatisfied;16.4
Net household monthly income: Less than 900 Euros;Information provided during the process or application tracking: Non applicable;6.9
Net household monthly income: Less than 900 Euros;Ease of use of the services of the website: Basically satisfied;76.2
Net household monthly income: Less than 900 Euros;Ease of use of the services of the website: Basically dissatisfied;20.4
Net household monthly income: Less than 900 Euros;Ease of use of the services of the website: Non applicable;3.4
Net household monthly income: 901 to 1,600 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,701,398
Net household monthly income: 901 to 1,600 Euros;Ease of finding information: Basically satisfied;80.0
Net household monthly income: 901 to 1,600 Euros;Ease of finding information: Basically dissatisfied;18.2
Net household monthly income: 901 to 1,600 Euros;Ease of finding information: Non applicable;1.8
Net household monthly income: 901 to 1,600 Euros;Usefulness of available information: Basically satisfied;85.8
Net household monthly income: 901 to 1,600 Euros;Usefulness of available information: Basically dissatisfied;12.6
Net household monthly income: 901 to 1,600 Euros;Usefulness of available information: Non applicable;1.6
Net household monthly income: 901 to 1,600 Euros;Information provided during the process or application tracking: Basically satisfied;77.9
Net household monthly income: 901 to 1,600 Euros;Information provided during the process or application tracking: Basically dissatisfied;13.3
Net household monthly income: 901 to 1,600 Euros;Information provided during the process or application tracking: Non applicable;8.8
Net household monthly income: 901 to 1,600 Euros;Ease of use of the services of the website: Basically satisfied;79.0
Net household monthly income: 901 to 1,600 Euros;Ease of use of the services of the website: Basically dissatisfied;17.7
Net household monthly income: 901 to 1,600 Euros;Ease of use of the services of the website: Non applicable;3.3
Net household monthly income: 1,601 to 2,500 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,886,776
Net household monthly income: 1,601 to 2,500 Euros;Ease of finding information: Basically satisfied;80.5
Net household monthly income: 1,601 to 2,500 Euros;Ease of finding information: Basically dissatisfied;17.6
Net household monthly income: 1,601 to 2,500 Euros;Ease of finding information: Non applicable;1.9
Net household monthly income: 1,601 to 2,500 Euros;Usefulness of available information: Basically satisfied;86.6
Net household monthly income: 1,601 to 2,500 Euros;Usefulness of available information: Basically dissatisfied;11.4
Net household monthly income: 1,601 to 2,500 Euros;Usefulness of available information: Non applicable;2.0
Net household monthly income: 1,601 to 2,500 Euros;Information provided during the process or application tracking: Basically satisfied;78.8
Net household monthly income: 1,601 to 2,500 Euros;Information provided during the process or application tracking: Basically dissatisfied;14.3
Net household monthly income: 1,601 to 2,500 Euros;Information provided during the process or application tracking: Non applicable;6.9
Net household monthly income: 1,601 to 2,500 Euros;Ease of use of the services of the website: Basically satisfied;79.9
Net household monthly income: 1,601 to 2,500 Euros;Ease of use of the services of the website: Basically dissatisfied;17.4
Net household monthly income: 1,601 to 2,500 Euros;Ease of use of the services of the website: Non applicable;2.7
Net household monthly income: More than 2,500 Euros;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,194,241
Net household monthly income: More than 2,500 Euros;Ease of finding information: Basically satisfied;79.2
Net household monthly income: More than 2,500 Euros;Ease of finding information: Basically dissatisfied;19.5
Net household monthly income: More than 2,500 Euros;Ease of finding information: Non applicable;1.4
Net household monthly income: More than 2,500 Euros;Usefulness of available information: Basically satisfied;84.7
Net household monthly income: More than 2,500 Euros;Usefulness of available information: Basically dissatisfied;13.8
Net household monthly income: More than 2,500 Euros;Usefulness of available information: Non applicable;1.5
Net household monthly income: More than 2,500 Euros;Information provided during the process or application tracking: Basically satisfied;77.9
Net household monthly income: More than 2,500 Euros;Information provided during the process or application tracking: Basically dissatisfied;16.7
Net household monthly income: More than 2,500 Euros;Information provided during the process or application tracking: Non applicable;5.5
Net household monthly income: More than 2,500 Euros;Ease of use of the services of the website: Basically satisfied;77.6
Net household monthly income: More than 2,500 Euros;Ease of use of the services of the website: Basically dissatisfied;19.1
Net household monthly income: More than 2,500 Euros;Ease of use of the services of the website: Non applicable;3.3
Net household monthly income: DK/NA;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;3,874,747
Net household monthly income: DK/NA;Ease of finding information: Basically satisfied;78.9
Net household monthly income: DK/NA;Ease of finding information: Basically dissatisfied;17.6
Net household monthly income: DK/NA;Ease of finding information: Non applicable;3.5
Net household monthly income: DK/NA;Usefulness of available information: Basically satisfied;85.2
Net household monthly income: DK/NA;Usefulness of available information: Basically dissatisfied;11.5
Net household monthly income: DK/NA;Usefulness of available information: Non applicable;3.4
Net household monthly income: DK/NA;Information provided during the process or application tracking: Basically satisfied;80.1
Net household monthly income: DK/NA;Information provided during the process or application tracking: Basically dissatisfied;12.2
Net household monthly income: DK/NA;Information provided during the process or application tracking: Non applicable;7.6
Net household monthly income: DK/NA;Ease of use of the services of the website: Basically satisfied;80.9
Net household monthly income: DK/NA;Ease of use of the services of the website: Basically dissatisfied;14.8
Net household monthly income: DK/NA;Ease of use of the services of the website: Non applicable;4.3