Demographic characteristics;Reasons stated;Total
Total Persons;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;4,197,729
Total Persons;There was not a service available in the webpage;12.0
Total Persons;They prefer to do it in person;50.4
Total Persons;There is no immediate response;32.5
Total Persons;They trust submission on paper more;52.8
Total Persons;Lack of knowledge or ability;22.5
Total Persons;Concern about the protection and security of personal data;23.3
Total Persons;The process will require visits in person or paper submissions anyway;30.9
Total Persons;They do not have an electronic signature or certificate or have problems using them;24.4
Total Persons;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.2
Total Persons;Other reasons;18.9
Sex: Male;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;2,297,469
Sex: Male;There was not a service available in the webpage;12.5
Sex: Male;They prefer to do it in person;51.8
Sex: Male;There is no immediate response;33.9
Sex: Male;They trust submission on paper more;54.4
Sex: Male;Lack of knowledge or ability;22.0
Sex: Male;Concern about the protection and security of personal data;24.4
Sex: Male;The process will require visits in person or paper submissions anyway;29.0
Sex: Male;They do not have an electronic signature or certificate or have problems using them;23.7
Sex: Male;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.1
Sex: Male;Other reasons;18.3
Sex: Women;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,900,261
Sex: Women;There was not a service available in the webpage;11.4
Sex: Women;They prefer to do it in person;48.7
Sex: Women;There is no immediate response;30.8
Sex: Women;They trust submission on paper more;50.8
Sex: Women;Lack of knowledge or ability;23.2
Sex: Women;Concern about the protection and security of personal data;21.9
Sex: Women;The process will require visits in person or paper submissions anyway;33.3
Sex: Women;They do not have an electronic signature or certificate or have problems using them;25.2
Sex: Women;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.2
Sex: Women;Other reasons;19.7
Age: 16 to 24 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;391,177
Age: 16 to 24 years old;There was not a service available in the webpage;14.4
Age: 16 to 24 years old;They prefer to do it in person;39.7
Age: 16 to 24 years old;There is no immediate response;28.4
Age: 16 to 24 years old;They trust submission on paper more;52.1
Age: 16 to 24 years old;Lack of knowledge or ability;9.6
Age: 16 to 24 years old;Concern about the protection and security of personal data;18.7
Age: 16 to 24 years old;The process will require visits in person or paper submissions anyway;41.2
Age: 16 to 24 years old;They do not have an electronic signature or certificate or have problems using them;22.2
Age: 16 to 24 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);14.2
Age: 16 to 24 years old;Other reasons;22.6
Age: 25 to 34 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,154,339
Age: 25 to 34 years old;There was not a service available in the webpage;16.2
Age: 25 to 34 years old;They prefer to do it in person;53.8
Age: 25 to 34 years old;There is no immediate response;37.8
Age: 25 to 34 years old;They trust submission on paper more;52.9
Age: 25 to 34 years old;Lack of knowledge or ability;19.3
Age: 25 to 34 years old;Concern about the protection and security of personal data;19.1
Age: 25 to 34 years old;The process will require visits in person or paper submissions anyway;34.7
Age: 25 to 34 years old;They do not have an electronic signature or certificate or have problems using them;24.8
Age: 25 to 34 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);10.3
Age: 25 to 34 years old;Other reasons;15.4
Age: 35 to 44 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,233,833
Age: 35 to 44 years old;There was not a service available in the webpage;10.9
Age: 35 to 44 years old;They prefer to do it in person;47.8
Age: 35 to 44 years old;There is no immediate response;31.7
Age: 35 to 44 years old;They trust submission on paper more;51.4
Age: 35 to 44 years old;Lack of knowledge or ability;18.1
Age: 35 to 44 years old;Concern about the protection and security of personal data;24.0
Age: 35 to 44 years old;The process will require visits in person or paper submissions anyway;34.6
Age: 35 to 44 years old;They do not have an electronic signature or certificate or have problems using them;24.4
Age: 35 to 44 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);18.7
Age: 35 to 44 years old;Other reasons;19.9
Age: 45 to 54 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;905,553
Age: 45 to 54 years old;There was not a service available in the webpage;9.9
Age: 45 to 54 years old;They prefer to do it in person;48.6
Age: 45 to 54 years old;There is no immediate response;30.2
Age: 45 to 54 years old;They trust submission on paper more;52.4
Age: 45 to 54 years old;Lack of knowledge or ability;30.3
Age: 45 to 54 years old;Concern about the protection and security of personal data;27.6
Age: 45 to 54 years old;The process will require visits in person or paper submissions anyway;22.6
Age: 45 to 54 years old;They do not have an electronic signature or certificate or have problems using them;23.9
Age: 45 to 54 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);20.8
Age: 45 to 54 years old;Other reasons;18.3
Age: 55 to 64 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;372,870
Age: 55 to 64 years old;There was not a service available in the webpage;7.7
Age: 55 to 64 years old;They prefer to do it in person;58.8
Age: 55 to 64 years old;There is no immediate response;28.7
Age: 55 to 64 years old;They trust submission on paper more;55.5
Age: 55 to 64 years old;Lack of knowledge or ability;38.3
Age: 55 to 64 years old;Concern about the protection and security of personal data;21.4
Age: 55 to 64 years old;The process will require visits in person or paper submissions anyway;21.4
Age: 55 to 64 years old;They do not have an electronic signature or certificate or have problems using them;27.2
Age: 55 to 64 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);18.2
Age: 55 to 64 years old;Other reasons;24.3
Age: 65 to 74 years old;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;139,957
Age: 65 to 74 years old;There was not a service available in the webpage;5.7
Age: 65 to 74 years old;They prefer to do it in person;63.8
Age: 65 to 74 years old;There is no immediate response;32.0
Age: 65 to 74 years old;They trust submission on paper more;61.0
Age: 65 to 74 years old;Lack of knowledge or ability;32.1
Age: 65 to 74 years old;Concern about the protection and security of personal data;41.8
Age: 65 to 74 years old;The process will require visits in person or paper submissions anyway;19.3
Age: 65 to 74 years old;They do not have an electronic signature or certificate or have problems using them;20.8
Age: 65 to 74 years old;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);12.0
Age: 65 to 74 years old;Other reasons;18.9
Habitat: 100,000 inhabitants and over and provincial capitals;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,901,608
Habitat: 100,000 inhabitants and over and provincial capitals;There was not a service available in the webpage;15.0
Habitat: 100,000 inhabitants and over and provincial capitals;They prefer to do it in person;52.2
Habitat: 100,000 inhabitants and over and provincial capitals;There is no immediate response;36.6
Habitat: 100,000 inhabitants and over and provincial capitals;They trust submission on paper more;51.5
Habitat: 100,000 inhabitants and over and provincial capitals;Lack of knowledge or ability;18.8
Habitat: 100,000 inhabitants and over and provincial capitals;Concern about the protection and security of personal data;23.1
Habitat: 100,000 inhabitants and over and provincial capitals;The process will require visits in person or paper submissions anyway;35.8
Habitat: 100,000 inhabitants and over and provincial capitals;They do not have an electronic signature or certificate or have problems using them;27.2
Habitat: 100,000 inhabitants and over and provincial capitals;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);13.2
Habitat: 100,000 inhabitants and over and provincial capitals;Other reasons;17.8
Habitat: Between 50,000 and 100,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;397,814
Habitat: Between 50,000 and 100,000 inhabitants;There was not a service available in the webpage;11.9
Habitat: Between 50,000 and 100,000 inhabitants;They prefer to do it in person;46.5
Habitat: Between 50,000 and 100,000 inhabitants;There is no immediate response;27.3
Habitat: Between 50,000 and 100,000 inhabitants;They trust submission on paper more;60.5
Habitat: Between 50,000 and 100,000 inhabitants;Lack of knowledge or ability;34.6
Habitat: Between 50,000 and 100,000 inhabitants;Concern about the protection and security of personal data;25.9
Habitat: Between 50,000 and 100,000 inhabitants;The process will require visits in person or paper submissions anyway;22.8
Habitat: Between 50,000 and 100,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;23.2
Habitat: Between 50,000 and 100,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);27.0
Habitat: Between 50,000 and 100,000 inhabitants;Other reasons;19.9
Habitat: Between 20,000 and 50,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;651,562
Habitat: Between 20,000 and 50,000 inhabitants;There was not a service available in the webpage;9.5
Habitat: Between 20,000 and 50,000 inhabitants;They prefer to do it in person;50.2
Habitat: Between 20,000 and 50,000 inhabitants;There is no immediate response;30.5
Habitat: Between 20,000 and 50,000 inhabitants;They trust submission on paper more;52.2
Habitat: Between 20,000 and 50,000 inhabitants;Lack of knowledge or ability;23.4
Habitat: Between 20,000 and 50,000 inhabitants;Concern about the protection and security of personal data;26.6
Habitat: Between 20,000 and 50,000 inhabitants;The process will require visits in person or paper submissions anyway;32.0
Habitat: Between 20,000 and 50,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;20.0
Habitat: Between 20,000 and 50,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);11.2
Habitat: Between 20,000 and 50,000 inhabitants;Other reasons;18.9
Habitat: Between 10,000 and 20,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;462,067
Habitat: Between 10,000 and 20,000 inhabitants;There was not a service available in the webpage;10.3
Habitat: Between 10,000 and 20,000 inhabitants;They prefer to do it in person;40.5
Habitat: Between 10,000 and 20,000 inhabitants;There is no immediate response;22.8
Habitat: Between 10,000 and 20,000 inhabitants;They trust submission on paper more;47.2
Habitat: Between 10,000 and 20,000 inhabitants;Lack of knowledge or ability;22.1
Habitat: Between 10,000 and 20,000 inhabitants;Concern about the protection and security of personal data;19.8
Habitat: Between 10,000 and 20,000 inhabitants;The process will require visits in person or paper submissions anyway;21.9
Habitat: Between 10,000 and 20,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;24.9
Habitat: Between 10,000 and 20,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);22.6
Habitat: Between 10,000 and 20,000 inhabitants;Other reasons;21.5
Habitat:áLess than 10,000 inhabitants;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;784,678
Habitat:áLess than 10,000 inhabitants;There was not a service available in the webpage;8.1
Habitat:áLess than 10,000 inhabitants;They prefer to do it in person;53.8
Habitat:áLess than 10,000 inhabitants;There is no immediate response;32.5
Habitat:áLess than 10,000 inhabitants;They trust submission on paper more;55.7
Habitat:áLess than 10,000 inhabitants;Lack of knowledge or ability;24.9
Habitat:áLess than 10,000 inhabitants;Concern about the protection and security of personal data;21.8
Habitat:áLess than 10,000 inhabitants;The process will require visits in person or paper submissions anyway;27.8
Habitat:áLess than 10,000 inhabitants;They do not have an electronic signature or certificate or have problems using them;21.2
Habitat:áLess than 10,000 inhabitants;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);18.2
Habitat:áLess than 10,000 inhabitants;Other reasons;19.5
Size of the household: Households with 1 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;237,207
Size of the household: Households with 1 members;There was not a service available in the webpage;18.5
Size of the household: Households with 1 members;They prefer to do it in person;56.0
Size of the household: Households with 1 members;There is no immediate response;36.0
Size of the household: Households with 1 members;They trust submission on paper more;51.9
Size of the household: Households with 1 members;Lack of knowledge or ability;20.8
Size of the household: Households with 1 members;Concern about the protection and security of personal data;30.9
Size of the household: Households with 1 members;The process will require visits in person or paper submissions anyway;30.2
Size of the household: Households with 1 members;They do not have an electronic signature or certificate or have problems using them;26.6
Size of the household: Households with 1 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);15.8
Size of the household: Households with 1 members;Other reasons;14.4
Size of the household: Households with 2 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;847,834
Size of the household: Households with 2 members;There was not a service available in the webpage;12.9
Size of the household: Households with 2 members;They prefer to do it in person;49.5
Size of the household: Households with 2 members;There is no immediate response;31.8
Size of the household: Households with 2 members;They trust submission on paper more;53.4
Size of the household: Households with 2 members;Lack of knowledge or ability;23.9
Size of the household: Households with 2 members;Concern about the protection and security of personal data;20.7
Size of the household: Households with 2 members;The process will require visits in person or paper submissions anyway;30.1
Size of the household: Households with 2 members;They do not have an electronic signature or certificate or have problems using them;24.1
Size of the household: Households with 2 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);12.1
Size of the household: Households with 2 members;Other reasons;20.7
Size of the household: Households with 3 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,188,586
Size of the household: Households with 3 members;There was not a service available in the webpage;11.9
Size of the household: Households with 3 members;They prefer to do it in person;54.8
Size of the household: Households with 3 members;There is no immediate response;36.5
Size of the household: Households with 3 members;They trust submission on paper more;56.1
Size of the household: Households with 3 members;Lack of knowledge or ability;22.4
Size of the household: Households with 3 members;Concern about the protection and security of personal data;22.3
Size of the household: Households with 3 members;The process will require visits in person or paper submissions anyway;30.6
Size of the household: Households with 3 members;They do not have an electronic signature or certificate or have problems using them;21.4
Size of the household: Households with 3 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.1
Size of the household: Households with 3 members;Other reasons;17.6
Size of the household: Households with 4 members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;1,435,039
Size of the household: Households with 4 members;There was not a service available in the webpage;10.8
Size of the household: Households with 4 members;They prefer to do it in person;50.1
Size of the household: Households with 4 members;There is no immediate response;30.4
Size of the household: Households with 4 members;They trust submission on paper more;52.2
Size of the household: Households with 4 members;Lack of knowledge or ability;20.4
Size of the household: Households with 4 members;Concern about the protection and security of personal data;25.8
Size of the household: Households with 4 members;The process will require visits in person or paper submissions anyway;29.2
Size of the household: Households with 4 members;They do not have an electronic signature or certificate or have problems using them;24.8
Size of the household: Households with 4 members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);17.6
Size of the household: Households with 4 members;Other reasons;19.9
Size of the household: Households with 5 or more members;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;489,063
Size of the household: Households with 5 or more members;There was not a service available in the webpage;11.3
Size of the household: Households with 5 or more members;They prefer to do it in person;39.3
Size of the household: Households with 5 or more members;There is no immediate response;28.5
Size of the household: Households with 5 or more members;They trust submission on paper more;46.0
Size of the household: Households with 5 or more members;Lack of knowledge or ability;27.5
Size of the household: Households with 5 or more members;Concern about the protection and security of personal data;19.0
Size of the household: Households with 5 or more members;The process will require visits in person or paper submissions anyway;38.6
Size of the household: Households with 5 or more members;They do not have an electronic signature or certificate or have problems using them;29.9
Size of the household: Households with 5 or more members;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);19.2
Size of the household: Households with 5 or more members;Other reasons;18.3
Nationality: Spanish;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;3,625,327
Nationality: Spanish;There was not a service available in the webpage;11.7
Nationality: Spanish;They prefer to do it in person;51.2
Nationality: Spanish;There is no immediate response;31.9
Nationality: Spanish;They trust submission on paper more;52.1
Nationality: Spanish;Lack of knowledge or ability;22.2
Nationality: Spanish;Concern about the protection and security of personal data;22.7
Nationality: Spanish;The process will require visits in person or paper submissions anyway;30.9
Nationality: Spanish;They do not have an electronic signature or certificate or have problems using them;23.9
Nationality: Spanish;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);16.9
Nationality: Spanish;Other reasons;20.0
Nationality: foreign;Total Internet users in the last 12 months who did not send filled-in forms to the Public Administrations via the Internet, having the need to do so;572,402
Nationality: foreign;There was not a service available in the webpage;14.2
Nationality: foreign;They prefer to do it in person;45.3
Nationality: foreign;There is no immediate response;36.5
Nationality: foreign;They trust submission on paper more;56.9
Nationality: foreign;Lack of knowledge or ability;24.4
Nationality: foreign;Concern about the protection and security of personal data;26.8
Nationality: foreign;The process will require visits in person or paper submissions anyway;31.6
Nationality: foreign;They do not have an electronic signature or certificate or have problems using them;27.2
Nationality: foreign;Another person processed the form on their behalf via the Internet (a manager, a tax adviser, a relative or acquaintance);11.8
Nationality: foreign;Other reasons;11.8