Population class	National Total	Autonomous Communities and Cities	Type of action	Total
Total Persons (16 to 74 years old)	National Total		Total	35,236,585
Total Persons (16 to 74 years old)	National Total		Some type of contact or interaction	68.7
Total Persons (16 to 74 years old)	National Total		Obtain information from Public Administrations webpages	56.1
Total Persons (16 to 74 years old)	National Total		Download official forms	45.9
Total Persons (16 to 74 years old)	National Total		Send filled forms (includes tax payment, medical appointment request...)	54.6
Total Persons (16 to 74 years old)	National Total		Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.5
Total Persons (16 to 74 years old)	National Total	01 Andalucía	Total	6,367,970
Total Persons (16 to 74 years old)	National Total	01 Andalucía	Some type of contact or interaction	66.8
Total Persons (16 to 74 years old)	National Total	01 Andalucía	Obtain information from Public Administrations webpages	53.4
Total Persons (16 to 74 years old)	National Total	01 Andalucía	Download official forms	41.4
Total Persons (16 to 74 years old)	National Total	01 Andalucía	Send filled forms (includes tax payment, medical appointment request...)	51.8
Total Persons (16 to 74 years old)	National Total	01 Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.2
Total Persons (16 to 74 years old)	National Total	02 Aragón	Total	958,307
Total Persons (16 to 74 years old)	National Total	02 Aragón	Some type of contact or interaction	68.7
Total Persons (16 to 74 years old)	National Total	02 Aragón	Obtain information from Public Administrations webpages	56.0
Total Persons (16 to 74 years old)	National Total	02 Aragón	Download official forms	41.7
Total Persons (16 to 74 years old)	National Total	02 Aragón	Send filled forms (includes tax payment, medical appointment request...)	53.0
Total Persons (16 to 74 years old)	National Total	02 Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.9
Total Persons (16 to 74 years old)	National Total	03 Asturias, Principado de	Total	756,307
Total Persons (16 to 74 years old)	National Total	03 Asturias, Principado de	Some type of contact or interaction	66.6
Total Persons (16 to 74 years old)	National Total	03 Asturias, Principado de	Obtain information from Public Administrations webpages	59.1
Total Persons (16 to 74 years old)	National Total	03 Asturias, Principado de	Download official forms	47.3
Total Persons (16 to 74 years old)	National Total	03 Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	49.9
Total Persons (16 to 74 years old)	National Total	03 Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.2
Total Persons (16 to 74 years old)	National Total	04 Balears, Illes	Total	933,756
Total Persons (16 to 74 years old)	National Total	04 Balears, Illes	Some type of contact or interaction	70.0
Total Persons (16 to 74 years old)	National Total	04 Balears, Illes	Obtain information from Public Administrations webpages	56.7
Total Persons (16 to 74 years old)	National Total	04 Balears, Illes	Download official forms	47.5
Total Persons (16 to 74 years old)	National Total	04 Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	51.7
Total Persons (16 to 74 years old)	National Total	04 Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.2
Total Persons (16 to 74 years old)	National Total	05 Canarias	Total	1,761,669
Total Persons (16 to 74 years old)	National Total	05 Canarias	Some type of contact or interaction	70.2
Total Persons (16 to 74 years old)	National Total	05 Canarias	Obtain information from Public Administrations webpages	56.6
Total Persons (16 to 74 years old)	National Total	05 Canarias	Download official forms	49.6
Total Persons (16 to 74 years old)	National Total	05 Canarias	Send filled forms (includes tax payment, medical appointment request...)	54.4
Total Persons (16 to 74 years old)	National Total	05 Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.2
Total Persons (16 to 74 years old)	National Total	06 Cantabria	Total	438,109
Total Persons (16 to 74 years old)	National Total	06 Cantabria	Some type of contact or interaction	65.7
Total Persons (16 to 74 years old)	National Total	06 Cantabria	Obtain information from Public Administrations webpages	55.0
Total Persons (16 to 74 years old)	National Total	06 Cantabria	Download official forms	47.0
Total Persons (16 to 74 years old)	National Total	06 Cantabria	Send filled forms (includes tax payment, medical appointment request...)	49.0
Total Persons (16 to 74 years old)	National Total	06 Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.8
Total Persons (16 to 74 years old)	National Total	07 Castilla y León	Total	1,733,373
Total Persons (16 to 74 years old)	National Total	07 Castilla y León	Some type of contact or interaction	62.8
Total Persons (16 to 74 years old)	National Total	07 Castilla y León	Obtain information from Public Administrations webpages	55.6
Total Persons (16 to 74 years old)	National Total	07 Castilla y León	Download official forms	45.8
Total Persons (16 to 74 years old)	National Total	07 Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	48.2
Total Persons (16 to 74 years old)	National Total	07 Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12.8
Total Persons (16 to 74 years old)	National Total	08 Castilla - La Mancha	Total	1,515,409
Total Persons (16 to 74 years old)	National Total	08 Castilla - La Mancha	Some type of contact or interaction	59.3
Total Persons (16 to 74 years old)	National Total	08 Castilla - La Mancha	Obtain information from Public Administrations webpages	44.7
Total Persons (16 to 74 years old)	National Total	08 Castilla - La Mancha	Download official forms	37.5
Total Persons (16 to 74 years old)	National Total	08 Castilla - La Mancha	Send filled forms (includes tax payment, medical appointment request...)	48.9
Total Persons (16 to 74 years old)	National Total	08 Castilla - La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.1
Total Persons (16 to 74 years old)	National Total	09 Cataluña	Total	5,664,787
Total Persons (16 to 74 years old)	National Total	09 Cataluña	Some type of contact or interaction	71.3
Total Persons (16 to 74 years old)	National Total	09 Cataluña	Obtain information from Public Administrations webpages	57.3
Total Persons (16 to 74 years old)	National Total	09 Cataluña	Download official forms	48.1
Total Persons (16 to 74 years old)	National Total	09 Cataluña	Send filled forms (includes tax payment, medical appointment request...)	56.4
Total Persons (16 to 74 years old)	National Total	09 Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.0
Total Persons (16 to 74 years old)	National Total	10 Comunitat Valenciana	Total	3,772,180
Total Persons (16 to 74 years old)	National Total	10 Comunitat Valenciana	Some type of contact or interaction	70.5
Total Persons (16 to 74 years old)	National Total	10 Comunitat Valenciana	Obtain information from Public Administrations webpages	57.0
Total Persons (16 to 74 years old)	National Total	10 Comunitat Valenciana	Download official forms	48.1
Total Persons (16 to 74 years old)	National Total	10 Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	56.8
Total Persons (16 to 74 years old)	National Total	10 Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8.8
Total Persons (16 to 74 years old)	National Total	11 Extremadura	Total	784,284
Total Persons (16 to 74 years old)	National Total	11 Extremadura	Some type of contact or interaction	63.6
Total Persons (16 to 74 years old)	National Total	11 Extremadura	Obtain information from Public Administrations webpages	51.7
Total Persons (16 to 74 years old)	National Total	11 Extremadura	Download official forms	44.6
Total Persons (16 to 74 years old)	National Total	11 Extremadura	Send filled forms (includes tax payment, medical appointment request...)	47.1
Total Persons (16 to 74 years old)	National Total	11 Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6.5
Total Persons (16 to 74 years old)	National Total	12 Galicia	Total	1,978,271
Total Persons (16 to 74 years old)	National Total	12 Galicia	Some type of contact or interaction	64.5
Total Persons (16 to 74 years old)	National Total	12 Galicia	Obtain information from Public Administrations webpages	53.5
Total Persons (16 to 74 years old)	National Total	12 Galicia	Download official forms	44.8
Total Persons (16 to 74 years old)	National Total	12 Galicia	Send filled forms (includes tax payment, medical appointment request...)	51.8
Total Persons (16 to 74 years old)	National Total	12 Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.7
Total Persons (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Total	5,021,326
Total Persons (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Some type of contact or interaction	75.9
Total Persons (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Obtain information from Public Administrations webpages	63.5
Total Persons (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Download official forms	51.9
Total Persons (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	64.8
Total Persons (16 to 74 years old)	National Total	13 Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.6
Total Persons (16 to 74 years old)	National Total	14 Murcia, Región de	Total	1,125,484
Total Persons (16 to 74 years old)	National Total	14 Murcia, Región de	Some type of contact or interaction	65.0
Total Persons (16 to 74 years old)	National Total	14 Murcia, Región de	Obtain information from Public Administrations webpages	52.8
Total Persons (16 to 74 years old)	National Total	14 Murcia, Región de	Download official forms	40.2
Total Persons (16 to 74 years old)	National Total	14 Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	51.4
Total Persons (16 to 74 years old)	National Total	14 Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.1
Total Persons (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Total	480,526
Total Persons (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Some type of contact or interaction	63.0
Total Persons (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	54.2
Total Persons (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Download official forms	43.1
Total Persons (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	45.5
Total Persons (16 to 74 years old)	National Total	15 Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.4
Total Persons (16 to 74 years old)	National Total	16 País Vasco	Total	1,593,729
Total Persons (16 to 74 years old)	National Total	16 País Vasco	Some type of contact or interaction	66.2
Total Persons (16 to 74 years old)	National Total	16 País Vasco	Obtain information from Public Administrations webpages	54.6
Total Persons (16 to 74 years old)	National Total	16 País Vasco	Download official forms	43.6
Total Persons (16 to 74 years old)	National Total	16 País Vasco	Send filled forms (includes tax payment, medical appointment request...)	52.8
Total Persons (16 to 74 years old)	National Total	16 País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6.1
Total Persons (16 to 74 years old)	National Total	17 Rioja, La	Total	231,821
Total Persons (16 to 74 years old)	National Total	17 Rioja, La	Some type of contact or interaction	67.5
Total Persons (16 to 74 years old)	National Total	17 Rioja, La	Obtain information from Public Administrations webpages	54.3
Total Persons (16 to 74 years old)	National Total	17 Rioja, La	Download official forms	44.7
Total Persons (16 to 74 years old)	National Total	17 Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	52.6
Total Persons (16 to 74 years old)	National Total	17 Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.6
Total Persons (16 to 74 years old)	National Total	18 Ceuta	Total	58,829
Total Persons (16 to 74 years old)	National Total	18 Ceuta	Some type of contact or interaction	70.8
Total Persons (16 to 74 years old)	National Total	18 Ceuta	Obtain information from Public Administrations webpages	61.8
Total Persons (16 to 74 years old)	National Total	18 Ceuta	Download official forms	45.3
Total Persons (16 to 74 years old)	National Total	18 Ceuta	Send filled forms (includes tax payment, medical appointment request...)	51.9
Total Persons (16 to 74 years old)	National Total	18 Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	19.9
Total Persons (16 to 74 years old)	National Total	19 Melilla	Total	60,448
Total Persons (16 to 74 years old)	National Total	19 Melilla	Some type of contact or interaction	81.8
Total Persons (16 to 74 years old)	National Total	19 Melilla	Obtain information from Public Administrations webpages	63.7
Total Persons (16 to 74 years old)	National Total	19 Melilla	Download official forms	63.4
Total Persons (16 to 74 years old)	National Total	19 Melilla	Send filled forms (includes tax payment, medical appointment request...)	60.3
Total Persons (16 to 74 years old)	National Total	19 Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.8
Internet users in the last 12 months	National Total		Total	33,295,444
Internet users in the last 12 months	National Total		Some type of contact or interaction	72.7
Internet users in the last 12 months	National Total		Obtain information from Public Administrations webpages	59.4
Internet users in the last 12 months	National Total		Download official forms	48.6
Internet users in the last 12 months	National Total		Send filled forms (includes tax payment, medical appointment request...)	57.7
Internet users in the last 12 months	National Total		Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.1
Internet users in the last 12 months	National Total	01 Andalucía	Total	5,956,711
Internet users in the last 12 months	National Total	01 Andalucía	Some type of contact or interaction	71.5
Internet users in the last 12 months	National Total	01 Andalucía	Obtain information from Public Administrations webpages	57.0
Internet users in the last 12 months	National Total	01 Andalucía	Download official forms	44.3
Internet users in the last 12 months	National Total	01 Andalucía	Send filled forms (includes tax payment, medical appointment request...)	55.3
Internet users in the last 12 months	National Total	01 Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.8
Internet users in the last 12 months	National Total	02 Aragón	Total	912,877
Internet users in the last 12 months	National Total	02 Aragón	Some type of contact or interaction	72.2
Internet users in the last 12 months	National Total	02 Aragón	Obtain information from Public Administrations webpages	58.8
Internet users in the last 12 months	National Total	02 Aragón	Download official forms	43.7
Internet users in the last 12 months	National Total	02 Aragón	Send filled forms (includes tax payment, medical appointment request...)	55.6
Internet users in the last 12 months	National Total	02 Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.4
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Total	705,280
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Some type of contact or interaction	71.5
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Obtain information from Public Administrations webpages	63.4
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Download official forms	50.7
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	53.5
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12.1
Internet users in the last 12 months	National Total	04 Balears, Illes	Total	902,659
Internet users in the last 12 months	National Total	04 Balears, Illes	Some type of contact or interaction	72.4
Internet users in the last 12 months	National Total	04 Balears, Illes	Obtain information from Public Administrations webpages	58.7
Internet users in the last 12 months	National Total	04 Balears, Illes	Download official forms	49.1
Internet users in the last 12 months	National Total	04 Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	53.4
Internet users in the last 12 months	National Total	04 Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.6
Internet users in the last 12 months	National Total	05 Canarias	Total	1,649,246
Internet users in the last 12 months	National Total	05 Canarias	Some type of contact or interaction	75.0
Internet users in the last 12 months	National Total	05 Canarias	Obtain information from Public Administrations webpages	60.4
Internet users in the last 12 months	National Total	05 Canarias	Download official forms	53.0
Internet users in the last 12 months	National Total	05 Canarias	Send filled forms (includes tax payment, medical appointment request...)	58.1
Internet users in the last 12 months	National Total	05 Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12.0
Internet users in the last 12 months	National Total	06 Cantabria	Total	406,095
Internet users in the last 12 months	National Total	06 Cantabria	Some type of contact or interaction	70.9
Internet users in the last 12 months	National Total	06 Cantabria	Obtain information from Public Administrations webpages	59.3
Internet users in the last 12 months	National Total	06 Cantabria	Download official forms	50.7
Internet users in the last 12 months	National Total	06 Cantabria	Send filled forms (includes tax payment, medical appointment request...)	52.9
Internet users in the last 12 months	National Total	06 Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.7
Internet users in the last 12 months	National Total	07 Castilla y León	Total	1,618,535
Internet users in the last 12 months	National Total	07 Castilla y León	Some type of contact or interaction	67.3
Internet users in the last 12 months	National Total	07 Castilla y León	Obtain information from Public Administrations webpages	59.6
Internet users in the last 12 months	National Total	07 Castilla y León	Download official forms	49.1
Internet users in the last 12 months	National Total	07 Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	51.6
Internet users in the last 12 months	National Total	07 Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13.7
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Total	1,403,451
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Some type of contact or interaction	64.0
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Obtain information from Public Administrations webpages	48.3
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Download official forms	40.5
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Send filled forms (includes tax payment, medical appointment request...)	52.8
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.9
Internet users in the last 12 months	National Total	09 Cataluña	Total	5,455,602
Internet users in the last 12 months	National Total	09 Cataluña	Some type of contact or interaction	74.1
Internet users in the last 12 months	National Total	09 Cataluña	Obtain information from Public Administrations webpages	59.5
Internet users in the last 12 months	National Total	09 Cataluña	Download official forms	49.9
Internet users in the last 12 months	National Total	09 Cataluña	Send filled forms (includes tax payment, medical appointment request...)	58.6
Internet users in the last 12 months	National Total	09 Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.4
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Total	3,585,866
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Some type of contact or interaction	74.2
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Obtain information from Public Administrations webpages	60.0
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Download official forms	50.6
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	59.8
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.3
Internet users in the last 12 months	National Total	11 Extremadura	Total	718,543
Internet users in the last 12 months	National Total	11 Extremadura	Some type of contact or interaction	69.5
Internet users in the last 12 months	National Total	11 Extremadura	Obtain information from Public Administrations webpages	56.4
Internet users in the last 12 months	National Total	11 Extremadura	Download official forms	48.7
Internet users in the last 12 months	National Total	11 Extremadura	Send filled forms (includes tax payment, medical appointment request...)	51.5
Internet users in the last 12 months	National Total	11 Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.1
Internet users in the last 12 months	National Total	12 Galicia	Total	1,804,316
Internet users in the last 12 months	National Total	12 Galicia	Some type of contact or interaction	70.7
Internet users in the last 12 months	National Total	12 Galicia	Obtain information from Public Administrations webpages	58.7
Internet users in the last 12 months	National Total	12 Galicia	Download official forms	49.1
Internet users in the last 12 months	National Total	12 Galicia	Send filled forms (includes tax payment, medical appointment request...)	56.8
Internet users in the last 12 months	National Total	12 Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.7
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Total	4,827,863
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Some type of contact or interaction	79.0
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Obtain information from Public Administrations webpages	66.0
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Download official forms	54.0
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	67.3
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.9
Internet users in the last 12 months	National Total	14 Murcia, Región de	Total	1,072,144
Internet users in the last 12 months	National Total	14 Murcia, Región de	Some type of contact or interaction	68.2
Internet users in the last 12 months	National Total	14 Murcia, Región de	Obtain information from Public Administrations webpages	55.5
Internet users in the last 12 months	National Total	14 Murcia, Región de	Download official forms	42.2
Internet users in the last 12 months	National Total	14 Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	53.9
Internet users in the last 12 months	National Total	14 Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.7
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Total	452,687
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Some type of contact or interaction	66.8
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	57.5
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Download official forms	45.7
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	48.3
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.9
Internet users in the last 12 months	National Total	16 País Vasco	Total	1,493,214
Internet users in the last 12 months	National Total	16 País Vasco	Some type of contact or interaction	70.7
Internet users in the last 12 months	National Total	16 País Vasco	Obtain information from Public Administrations webpages	58.3
Internet users in the last 12 months	National Total	16 País Vasco	Download official forms	46.5
Internet users in the last 12 months	National Total	16 País Vasco	Send filled forms (includes tax payment, medical appointment request...)	56.4
Internet users in the last 12 months	National Total	16 País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6.5
Internet users in the last 12 months	National Total	17 Rioja, La	Total	216,192
Internet users in the last 12 months	National Total	17 Rioja, La	Some type of contact or interaction	72.4
Internet users in the last 12 months	National Total	17 Rioja, La	Obtain information from Public Administrations webpages	58.2
Internet users in the last 12 months	National Total	17 Rioja, La	Download official forms	48.0
Internet users in the last 12 months	National Total	17 Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	56.4
Internet users in the last 12 months	National Total	17 Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.4
Internet users in the last 12 months	National Total	18 Ceuta	Total	55,286
Internet users in the last 12 months	National Total	18 Ceuta	Some type of contact or interaction	75.4
Internet users in the last 12 months	National Total	18 Ceuta	Obtain information from Public Administrations webpages	65.8
Internet users in the last 12 months	National Total	18 Ceuta	Download official forms	48.2
Internet users in the last 12 months	National Total	18 Ceuta	Send filled forms (includes tax payment, medical appointment request...)	55.3
Internet users in the last 12 months	National Total	18 Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	21.1
Internet users in the last 12 months	National Total	19 Melilla	Total	58,877
Internet users in the last 12 months	National Total	19 Melilla	Some type of contact or interaction	84.0
Internet users in the last 12 months	National Total	19 Melilla	Obtain information from Public Administrations webpages	65.4
Internet users in the last 12 months	National Total	19 Melilla	Download official forms	65.1
Internet users in the last 12 months	National Total	19 Melilla	Send filled forms (includes tax payment, medical appointment request...)	61.9
Internet users in the last 12 months	National Total	19 Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8.0
Internet users in the last 3 months	National Total		Total	33,086,280
Internet users in the last 3 months	National Total		Some type of contact or interaction	73.1
Internet users in the last 3 months	National Total		Obtain information from Public Administrations webpages	59.7
Internet users in the last 3 months	National Total		Download official forms	48.9
Internet users in the last 3 months	National Total		Send filled forms (includes tax payment, medical appointment request...)	58.1
Internet users in the last 3 months	National Total		Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.9
Internet users in the last 3 months	National Total	01 Andalucía	Total	5,911,740
Internet users in the last 3 months	National Total	01 Andalucía	Some type of contact or interaction	71.9
Internet users in the last 3 months	National Total	01 Andalucía	Obtain information from Public Administrations webpages	57.5
Internet users in the last 3 months	National Total	01 Andalucía	Download official forms	44.6
Internet users in the last 3 months	National Total	01 Andalucía	Send filled forms (includes tax payment, medical appointment request...)	55.7
Internet users in the last 3 months	National Total	01 Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.6
Internet users in the last 3 months	National Total	02 Aragón	Total	908,561
Internet users in the last 3 months	National Total	02 Aragón	Some type of contact or interaction	72.3
Internet users in the last 3 months	National Total	02 Aragón	Obtain information from Public Administrations webpages	58.9
Internet users in the last 3 months	National Total	02 Aragón	Download official forms	43.9
Internet users in the last 3 months	National Total	02 Aragón	Send filled forms (includes tax payment, medical appointment request...)	55.9
Internet users in the last 3 months	National Total	02 Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10.0
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Total	700,125
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Some type of contact or interaction	71.7
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Obtain information from Public Administrations webpages	63.6
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Download official forms	50.8
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	53.7
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.6
Internet users in the last 3 months	National Total	04 Balears, Illes	Total	887,948
Internet users in the last 3 months	National Total	04 Balears, Illes	Some type of contact or interaction	73.1
Internet users in the last 3 months	National Total	04 Balears, Illes	Obtain information from Public Administrations webpages	59.2
Internet users in the last 3 months	National Total	04 Balears, Illes	Download official forms	49.9
Internet users in the last 3 months	National Total	04 Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	54.3
Internet users in the last 3 months	National Total	04 Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.4
Internet users in the last 3 months	National Total	05 Canarias	Total	1,644,080
Internet users in the last 3 months	National Total	05 Canarias	Some type of contact or interaction	75.3
Internet users in the last 3 months	National Total	05 Canarias	Obtain information from Public Administrations webpages	60.6
Internet users in the last 3 months	National Total	05 Canarias	Download official forms	53.2
Internet users in the last 3 months	National Total	05 Canarias	Send filled forms (includes tax payment, medical appointment request...)	58.3
Internet users in the last 3 months	National Total	05 Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.8
Internet users in the last 3 months	National Total	06 Cantabria	Total	405,096
Internet users in the last 3 months	National Total	06 Cantabria	Some type of contact or interaction	71.0
Internet users in the last 3 months	National Total	06 Cantabria	Obtain information from Public Administrations webpages	59.5
Internet users in the last 3 months	National Total	06 Cantabria	Download official forms	50.9
Internet users in the last 3 months	National Total	06 Cantabria	Send filled forms (includes tax payment, medical appointment request...)	53.0
Internet users in the last 3 months	National Total	06 Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.5
Internet users in the last 3 months	National Total	07 Castilla y León	Total	1,607,471
Internet users in the last 3 months	National Total	07 Castilla y León	Some type of contact or interaction	67.5
Internet users in the last 3 months	National Total	07 Castilla y León	Obtain information from Public Administrations webpages	59.7
Internet users in the last 3 months	National Total	07 Castilla y León	Download official forms	49.4
Internet users in the last 3 months	National Total	07 Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	52.0
Internet users in the last 3 months	National Total	07 Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13.6
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Total	1,395,239
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Some type of contact or interaction	64.4
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Obtain information from Public Administrations webpages	48.5
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Download official forms	40.7
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Send filled forms (includes tax payment, medical appointment request...)	53.1
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.7
Internet users in the last 3 months	National Total	09 Cataluña	Total	5,407,463
Internet users in the last 3 months	National Total	09 Cataluña	Some type of contact or interaction	74.5
Internet users in the last 3 months	National Total	09 Cataluña	Obtain information from Public Administrations webpages	59.9
Internet users in the last 3 months	National Total	09 Cataluña	Download official forms	50.2
Internet users in the last 3 months	National Total	09 Cataluña	Send filled forms (includes tax payment, medical appointment request...)	59.1
Internet users in the last 3 months	National Total	09 Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.3
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Total	3,576,327
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Some type of contact or interaction	74.4
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Obtain information from Public Administrations webpages	60.2
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Download official forms	50.7
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	60.0
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9.2
Internet users in the last 3 months	National Total	11 Extremadura	Total	712,541
Internet users in the last 3 months	National Total	11 Extremadura	Some type of contact or interaction	69.8
Internet users in the last 3 months	National Total	11 Extremadura	Obtain information from Public Administrations webpages	56.6
Internet users in the last 3 months	National Total	11 Extremadura	Download official forms	48.9
Internet users in the last 3 months	National Total	11 Extremadura	Send filled forms (includes tax payment, medical appointment request...)	51.6
Internet users in the last 3 months	National Total	11 Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6.9
Internet users in the last 3 months	National Total	12 Galicia	Total	1,783,720
Internet users in the last 3 months	National Total	12 Galicia	Some type of contact or interaction	71.3
Internet users in the last 3 months	National Total	12 Galicia	Obtain information from Public Administrations webpages	59.2
Internet users in the last 3 months	National Total	12 Galicia	Download official forms	49.5
Internet users in the last 3 months	National Total	12 Galicia	Send filled forms (includes tax payment, medical appointment request...)	57.4
Internet users in the last 3 months	National Total	12 Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.3
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Total	4,812,972
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Some type of contact or interaction	79.2
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Obtain information from Public Administrations webpages	66.3
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Download official forms	54.2
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	67.6
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.8
Internet users in the last 3 months	National Total	14 Murcia, Región de	Total	1,067,045
Internet users in the last 3 months	National Total	14 Murcia, Región de	Some type of contact or interaction	68.6
Internet users in the last 3 months	National Total	14 Murcia, Región de	Obtain information from Public Administrations webpages	55.7
Internet users in the last 3 months	National Total	14 Murcia, Región de	Download official forms	42.4
Internet users in the last 3 months	National Total	14 Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	54.2
Internet users in the last 3 months	National Total	14 Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.2
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Total	449,947
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Some type of contact or interaction	67.3
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	57.8
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Download official forms	46.0
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	48.6
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7.6
Internet users in the last 3 months	National Total	16 País Vasco	Total	1,487,472
Internet users in the last 3 months	National Total	16 País Vasco	Some type of contact or interaction	70.9
Internet users in the last 3 months	National Total	16 País Vasco	Obtain information from Public Administrations webpages	58.5
Internet users in the last 3 months	National Total	16 País Vasco	Download official forms	46.7
Internet users in the last 3 months	National Total	16 País Vasco	Send filled forms (includes tax payment, medical appointment request...)	56.5
Internet users in the last 3 months	National Total	16 País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6.3
Internet users in the last 3 months	National Total	17 Rioja, La	Total	214,370
Internet users in the last 3 months	National Total	17 Rioja, La	Some type of contact or interaction	72.7
Internet users in the last 3 months	National Total	17 Rioja, La	Obtain information from Public Administrations webpages	58.4
Internet users in the last 3 months	National Total	17 Rioja, La	Download official forms	48.3
Internet users in the last 3 months	National Total	17 Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	56.7
Internet users in the last 3 months	National Total	17 Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11.3
Internet users in the last 3 months	National Total	18 Ceuta	Total	55,286
Internet users in the last 3 months	National Total	18 Ceuta	Some type of contact or interaction	75.4
Internet users in the last 3 months	National Total	18 Ceuta	Obtain information from Public Administrations webpages	65.8
Internet users in the last 3 months	National Total	18 Ceuta	Download official forms	48.2
Internet users in the last 3 months	National Total	18 Ceuta	Send filled forms (includes tax payment, medical appointment request...)	55.3
Internet users in the last 3 months	National Total	18 Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	21.1
Internet users in the last 3 months	National Total	19 Melilla	Total	58,877
Internet users in the last 3 months	National Total	19 Melilla	Some type of contact or interaction	84.0
Internet users in the last 3 months	National Total	19 Melilla	Obtain information from Public Administrations webpages	65.4
Internet users in the last 3 months	National Total	19 Melilla	Download official forms	65.1
Internet users in the last 3 months	National Total	19 Melilla	Send filled forms (includes tax payment, medical appointment request...)	61.9
Internet users in the last 3 months	National Total	19 Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8.0