Population class	Autonomous City and Community	Problems when purchasing	Total
Total Persons  (16 to 74 years old)	National Total	Total	35.236.585
Total Persons  (16 to 74 years old)	National Total	Some problem	26,1
Total Persons  (16 to 74 years old)	National Total	Technical failures on the website during ordering or payment, or it was difficult to use	9
Total Persons  (16 to 74 years old)	National Total	Difficulty finding information about warranties or other legal rights	8,3
Total Persons  (16 to 74 years old)	National Total	Delays in delivery	15,9
Total Persons  (16 to 74 years old)	National Total	Final costs higher than those indicated	2,7
Total Persons  (16 to 74 years old)	National Total	Products or services ordered with defects or different from those ordered	7,4
Total Persons  (16 to 74 years old)	National Total	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	National Total	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	National Total	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons  (16 to 74 years old)	National Total	Other problems	2,3
Total Persons  (16 to 74 years old)	Andalucía	Total	6.367.970
Total Persons  (16 to 74 years old)	Andalucía	Some problem	25,1
Total Persons  (16 to 74 years old)	Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	8,6
Total Persons  (16 to 74 years old)	Andalucía	Difficulty finding information about warranties or other legal rights	8
Total Persons  (16 to 74 years old)	Andalucía	Delays in delivery	16,2
Total Persons  (16 to 74 years old)	Andalucía	Final costs higher than those indicated	2,8
Total Persons  (16 to 74 years old)	Andalucía	Products or services ordered with defects or different from those ordered	8,6
Total Persons  (16 to 74 years old)	Andalucía	Fraud-related issues	2,9
Total Persons  (16 to 74 years old)	Andalucía	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total Persons  (16 to 74 years old)	Andalucía	Foreign sellers who do not fulfill orders in Spain	2,7
Total Persons  (16 to 74 years old)	Andalucía	Other problems	2,7
Total Persons  (16 to 74 years old)	Aragón	Total	958.307
Total Persons  (16 to 74 years old)	Aragón	Some problem	28,8
Total Persons  (16 to 74 years old)	Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	9,1
Total Persons  (16 to 74 years old)	Aragón	Difficulty finding information about warranties or other legal rights	10,2
Total Persons  (16 to 74 years old)	Aragón	Delays in delivery	18
Total Persons  (16 to 74 years old)	Aragón	Final costs higher than those indicated	2,4
Total Persons  (16 to 74 years old)	Aragón	Products or services ordered with defects or different from those ordered	9,4
Total Persons  (16 to 74 years old)	Aragón	Fraud-related issues	2,5
Total Persons  (16 to 74 years old)	Aragón	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons  (16 to 74 years old)	Aragón	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons  (16 to 74 years old)	Aragón	Other problems	1,6
Total Persons  (16 to 74 years old)	Asturias, Principado de	Total	756.307
Total Persons  (16 to 74 years old)	Asturias, Principado de	Some problem	24,3
Total Persons  (16 to 74 years old)	Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	9
Total Persons  (16 to 74 years old)	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	6,9
Total Persons  (16 to 74 years old)	Asturias, Principado de	Delays in delivery	12,8
Total Persons  (16 to 74 years old)	Asturias, Principado de	Final costs higher than those indicated	2,7
Total Persons  (16 to 74 years old)	Asturias, Principado de	Products or services ordered with defects or different from those ordered	6,2
Total Persons  (16 to 74 years old)	Asturias, Principado de	Fraud-related issues	2,7
Total Persons  (16 to 74 years old)	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	3,8
Total Persons  (16 to 74 years old)	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	1,8
Total Persons  (16 to 74 years old)	Asturias, Principado de	Other problems	2,6
Total Persons  (16 to 74 years old)	Balears, Illes	Total	933.756
Total Persons  (16 to 74 years old)	Balears, Illes	Some problem	27,7
Total Persons  (16 to 74 years old)	Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	8,9
Total Persons  (16 to 74 years old)	Balears, Illes	Difficulty finding information about warranties or other legal rights	7,6
Total Persons  (16 to 74 years old)	Balears, Illes	Delays in delivery	16,3
Total Persons  (16 to 74 years old)	Balears, Illes	Final costs higher than those indicated	4,4
Total Persons  (16 to 74 years old)	Balears, Illes	Products or services ordered with defects or different from those ordered	8,7
Total Persons  (16 to 74 years old)	Balears, Illes	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	5,9
Total Persons  (16 to 74 years old)	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	7,1
Total Persons  (16 to 74 years old)	Balears, Illes	Other problems	4,6
Total Persons  (16 to 74 years old)	Canarias	Total	1.761.669
Total Persons  (16 to 74 years old)	Canarias	Some problem	22,8
Total Persons  (16 to 74 years old)	Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	4,6
Total Persons  (16 to 74 years old)	Canarias	Difficulty finding information about warranties or other legal rights	5,5
Total Persons  (16 to 74 years old)	Canarias	Delays in delivery	17,6
Total Persons  (16 to 74 years old)	Canarias	Final costs higher than those indicated	5,2
Total Persons  (16 to 74 years old)	Canarias	Products or services ordered with defects or different from those ordered	4,2
Total Persons  (16 to 74 years old)	Canarias	Fraud-related issues	2
Total Persons  (16 to 74 years old)	Canarias	Difficult claims or compensation or without satisfactory response after the claim	3,2
Total Persons  (16 to 74 years old)	Canarias	Foreign sellers who do not fulfill orders in Spain	9,9
Total Persons  (16 to 74 years old)	Canarias	Other problems	4,4
Total Persons  (16 to 74 years old)	Cantabria	Total	438.109
Total Persons  (16 to 74 years old)	Cantabria	Some problem	23,1
Total Persons  (16 to 74 years old)	Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons  (16 to 74 years old)	Cantabria	Difficulty finding information about warranties or other legal rights	7,2
Total Persons  (16 to 74 years old)	Cantabria	Delays in delivery	12,9
Total Persons  (16 to 74 years old)	Cantabria	Final costs higher than those indicated	2
Total Persons  (16 to 74 years old)	Cantabria	Products or services ordered with defects or different from those ordered	6
Total Persons  (16 to 74 years old)	Cantabria	Fraud-related issues	3,3
Total Persons  (16 to 74 years old)	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	4,5
Total Persons  (16 to 74 years old)	Cantabria	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Cantabria	Other problems	2,2
Total Persons  (16 to 74 years old)	Castilla y León	Total	1.733.373
Total Persons  (16 to 74 years old)	Castilla y León	Some problem	22,5
Total Persons  (16 to 74 years old)	Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	7,9
Total Persons  (16 to 74 years old)	Castilla y León	Difficulty finding information about warranties or other legal rights	7,6
Total Persons  (16 to 74 years old)	Castilla y León	Delays in delivery	14
Total Persons  (16 to 74 years old)	Castilla y León	Final costs higher than those indicated	1,2
Total Persons  (16 to 74 years old)	Castilla y León	Products or services ordered with defects or different from those ordered	7,1
Total Persons  (16 to 74 years old)	Castilla y León	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	3,6
Total Persons  (16 to 74 years old)	Castilla y León	Foreign sellers who do not fulfill orders in Spain	2,3
Total Persons  (16 to 74 years old)	Castilla y León	Other problems	1,7
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Total	1.515.409
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Some problem	25,4
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	10,6
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	7,5
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Delays in delivery	17
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Final costs higher than those indicated	2,4
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	7
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Fraud-related issues	2
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	4,9
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	2,5
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Other problems	3,9
Total Persons  (16 to 74 years old)	Cataluña	Total	5.664.787
Total Persons  (16 to 74 years old)	Cataluña	Some problem	28,2
Total Persons  (16 to 74 years old)	Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	9
Total Persons  (16 to 74 years old)	Cataluña	Difficulty finding information about warranties or other legal rights	8,8
Total Persons  (16 to 74 years old)	Cataluña	Delays in delivery	16,7
Total Persons  (16 to 74 years old)	Cataluña	Final costs higher than those indicated	2,5
Total Persons  (16 to 74 years old)	Cataluña	Products or services ordered with defects or different from those ordered	8,7
Total Persons  (16 to 74 years old)	Cataluña	Fraud-related issues	2,9
Total Persons  (16 to 74 years old)	Cataluña	Difficult claims or compensation or without satisfactory response after the claim	3,8
Total Persons  (16 to 74 years old)	Cataluña	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons  (16 to 74 years old)	Cataluña	Other problems	1,3
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Total	3.772.180
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Some problem	23,8
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	7,8
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	8,9
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Delays in delivery	13,7
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Final costs higher than those indicated	1,7
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	5,3
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Fraud-related issues	1,9
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	4,5
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	2,1
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Other problems	1,5
Total Persons  (16 to 74 years old)	Extremadura	Total	784.284
Total Persons  (16 to 74 years old)	Extremadura	Some problem	22,8
Total Persons  (16 to 74 years old)	Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	7,5
Total Persons  (16 to 74 years old)	Extremadura	Difficulty finding information about warranties or other legal rights	6
Total Persons  (16 to 74 years old)	Extremadura	Delays in delivery	11,7
Total Persons  (16 to 74 years old)	Extremadura	Final costs higher than those indicated	1,3
Total Persons  (16 to 74 years old)	Extremadura	Products or services ordered with defects or different from those ordered	5,7
Total Persons  (16 to 74 years old)	Extremadura	Fraud-related issues	2,4
Total Persons  (16 to 74 years old)	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	2,9
Total Persons  (16 to 74 years old)	Extremadura	Foreign sellers who do not fulfill orders in Spain	2,1
Total Persons  (16 to 74 years old)	Extremadura	Other problems	1,1
Total Persons  (16 to 74 years old)	Galicia	Total	1.978.271
Total Persons  (16 to 74 years old)	Galicia	Some problem	26,9
Total Persons  (16 to 74 years old)	Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	9,9
Total Persons  (16 to 74 years old)	Galicia	Difficulty finding information about warranties or other legal rights	8,3
Total Persons  (16 to 74 years old)	Galicia	Delays in delivery	15,9
Total Persons  (16 to 74 years old)	Galicia	Final costs higher than those indicated	2,2
Total Persons  (16 to 74 years old)	Galicia	Products or services ordered with defects or different from those ordered	5,8
Total Persons  (16 to 74 years old)	Galicia	Fraud-related issues	3,8
Total Persons  (16 to 74 years old)	Galicia	Difficult claims or compensation or without satisfactory response after the claim	5
Total Persons  (16 to 74 years old)	Galicia	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Galicia	Other problems	1,9
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Total	5.021.326
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Some problem	29,9
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	12,2
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	9,5
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Delays in delivery	16,5
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Final costs higher than those indicated	3,5
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	7,6
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Fraud-related issues	3,4
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	4,9
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	2,1
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Other problems	2,9
Total Persons  (16 to 74 years old)	Murcia, Región de	Total	1.125.484
Total Persons  (16 to 74 years old)	Murcia, Región de	Some problem	29,6
Total Persons  (16 to 74 years old)	Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	9,9
Total Persons  (16 to 74 years old)	Murcia, Región de	Difficulty finding information about warranties or other legal rights	9,9
Total Persons  (16 to 74 years old)	Murcia, Región de	Delays in delivery	20,3
Total Persons  (16 to 74 years old)	Murcia, Región de	Final costs higher than those indicated	3
Total Persons  (16 to 74 years old)	Murcia, Región de	Products or services ordered with defects or different from those ordered	9,9
Total Persons  (16 to 74 years old)	Murcia, Región de	Fraud-related issues	5
Total Persons  (16 to 74 years old)	Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	6,3
Total Persons  (16 to 74 years old)	Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	4,7
Total Persons  (16 to 74 years old)	Murcia, Región de	Other problems	2
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Total	480.526
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Some problem	21,7
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	7,2
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	7,1
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Delays in delivery	13
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Final costs higher than those indicated	2,1
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	8,2
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Fraud-related issues	3
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	1,4
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Other problems	2
Total Persons  (16 to 74 years old)	País Vasco	Total	1.593.729
Total Persons  (16 to 74 years old)	País Vasco	Some problem	22,4
Total Persons  (16 to 74 years old)	País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	8,3
Total Persons  (16 to 74 years old)	País Vasco	Difficulty finding information about warranties or other legal rights	7,7
Total Persons  (16 to 74 years old)	País Vasco	Delays in delivery	13,2
Total Persons  (16 to 74 years old)	País Vasco	Final costs higher than those indicated	1,8
Total Persons  (16 to 74 years old)	País Vasco	Products or services ordered with defects or different from those ordered	7,4
Total Persons  (16 to 74 years old)	País Vasco	Fraud-related issues	2,3
Total Persons  (16 to 74 years old)	País Vasco	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total Persons  (16 to 74 years old)	País Vasco	Foreign sellers who do not fulfill orders in Spain	2,2
Total Persons  (16 to 74 years old)	País Vasco	Other problems	1,3
Total Persons  (16 to 74 years old)	Rioja, La	Total	231.821
Total Persons  (16 to 74 years old)	Rioja, La	Some problem	18,8
Total Persons  (16 to 74 years old)	Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	5,4
Total Persons  (16 to 74 years old)	Rioja, La	Difficulty finding information about warranties or other legal rights	4,9
Total Persons  (16 to 74 years old)	Rioja, La	Delays in delivery	11,6
Total Persons  (16 to 74 years old)	Rioja, La	Final costs higher than those indicated	1,8
Total Persons  (16 to 74 years old)	Rioja, La	Products or services ordered with defects or different from those ordered	6,1
Total Persons  (16 to 74 years old)	Rioja, La	Fraud-related issues	2,4
Total Persons  (16 to 74 years old)	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	2,9
Total Persons  (16 to 74 years old)	Rioja, La	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Rioja, La	Other problems	1,6
Total Persons  (16 to 74 years old)	Ceuta	Total	58.829
Total Persons  (16 to 74 years old)	Ceuta	Some problem	29,7
Total Persons  (16 to 74 years old)	Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons  (16 to 74 years old)	Ceuta	Difficulty finding information about warranties or other legal rights	10,8
Total Persons  (16 to 74 years old)	Ceuta	Delays in delivery	27,9
Total Persons  (16 to 74 years old)	Ceuta	Final costs higher than those indicated	2,8
Total Persons  (16 to 74 years old)	Ceuta	Products or services ordered with defects or different from those ordered	2,2
Total Persons  (16 to 74 years old)	Ceuta	Fraud-related issues	2,9
Total Persons  (16 to 74 years old)	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	7,3
Total Persons  (16 to 74 years old)	Ceuta	Foreign sellers who do not fulfill orders in Spain	0,9
Total Persons  (16 to 74 years old)	Ceuta	Other problems	8,8
Total Persons  (16 to 74 years old)	Melilla	Total	60.448
Total Persons  (16 to 74 years old)	Melilla	Some problem	47,5
Total Persons  (16 to 74 years old)	Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	9,6
Total Persons  (16 to 74 years old)	Melilla	Difficulty finding information about warranties or other legal rights	19,8
Total Persons  (16 to 74 years old)	Melilla	Delays in delivery	38,2
Total Persons  (16 to 74 years old)	Melilla	Final costs higher than those indicated	6
Total Persons  (16 to 74 years old)	Melilla	Products or services ordered with defects or different from those ordered	6,1
Total Persons  (16 to 74 years old)	Melilla	Fraud-related issues	1,3
Total Persons  (16 to 74 years old)	Melilla	Difficult claims or compensation or without satisfactory response after the claim	4
Total Persons  (16 to 74 years old)	Melilla	Foreign sellers who do not fulfill orders in Spain	11,3
Total Persons  (16 to 74 years old)	Melilla	Other problems	6
People that have made online purchases in the last 3 months	National Total	Total	19.457.524
People that have made online purchases in the last 3 months	National Total	Some problem	47,2
People that have made online purchases in the last 3 months	National Total	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
People that have made online purchases in the last 3 months	National Total	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	National Total	Delays in delivery	28,7
People that have made online purchases in the last 3 months	National Total	Final costs higher than those indicated	4,8
People that have made online purchases in the last 3 months	National Total	Products or services ordered with defects or different from those ordered	13,4
People that have made online purchases in the last 3 months	National Total	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	National Total	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	National Total	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	National Total	Other problems	4,2
People that have made online purchases in the last 3 months	Andalucía	Total	3.383.543
People that have made online purchases in the last 3 months	Andalucía	Some problem	47,3
People that have made online purchases in the last 3 months	Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	16,2
People that have made online purchases in the last 3 months	Andalucía	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	Andalucía	Delays in delivery	30,5
People that have made online purchases in the last 3 months	Andalucía	Final costs higher than those indicated	5,2
People that have made online purchases in the last 3 months	Andalucía	Products or services ordered with defects or different from those ordered	16,2
People that have made online purchases in the last 3 months	Andalucía	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Andalucía	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Andalucía	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Andalucía	Other problems	5,1
People that have made online purchases in the last 3 months	Aragón	Total	535.088
People that have made online purchases in the last 3 months	Aragón	Some problem	51,5
People that have made online purchases in the last 3 months	Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	16,2
People that have made online purchases in the last 3 months	Aragón	Difficulty finding information about warranties or other legal rights	18,2
People that have made online purchases in the last 3 months	Aragón	Delays in delivery	32,3
People that have made online purchases in the last 3 months	Aragón	Final costs higher than those indicated	4,3
People that have made online purchases in the last 3 months	Aragón	Products or services ordered with defects or different from those ordered	16,9
People that have made online purchases in the last 3 months	Aragón	Fraud-related issues	4,5
People that have made online purchases in the last 3 months	Aragón	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Aragón	Foreign sellers who do not fulfill orders in Spain	5,7
People that have made online purchases in the last 3 months	Aragón	Other problems	2,9
People that have made online purchases in the last 3 months	Asturias, Principado de	Total	406.567
People that have made online purchases in the last 3 months	Asturias, Principado de	Some problem	45,1
People that have made online purchases in the last 3 months	Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	16,8
People that have made online purchases in the last 3 months	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	12,7
People that have made online purchases in the last 3 months	Asturias, Principado de	Delays in delivery	23,9
People that have made online purchases in the last 3 months	Asturias, Principado de	Final costs higher than those indicated	5,1
People that have made online purchases in the last 3 months	Asturias, Principado de	Products or services ordered with defects or different from those ordered	11,4
People that have made online purchases in the last 3 months	Asturias, Principado de	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	3,4
People that have made online purchases in the last 3 months	Asturias, Principado de	Other problems	4,8
People that have made online purchases in the last 3 months	Balears, Illes	Total	517.404
People that have made online purchases in the last 3 months	Balears, Illes	Some problem	50
People that have made online purchases in the last 3 months	Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	16,1
People that have made online purchases in the last 3 months	Balears, Illes	Difficulty finding information about warranties or other legal rights	13,8
People that have made online purchases in the last 3 months	Balears, Illes	Delays in delivery	29,4
People that have made online purchases in the last 3 months	Balears, Illes	Final costs higher than those indicated	7,9
People that have made online purchases in the last 3 months	Balears, Illes	Products or services ordered with defects or different from those ordered	15,6
People that have made online purchases in the last 3 months	Balears, Illes	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	10,6
People that have made online purchases in the last 3 months	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	12,8
People that have made online purchases in the last 3 months	Balears, Illes	Other problems	8,3
People that have made online purchases in the last 3 months	Canarias	Total	642.785
People that have made online purchases in the last 3 months	Canarias	Some problem	62,4
People that have made online purchases in the last 3 months	Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	12,7
People that have made online purchases in the last 3 months	Canarias	Difficulty finding information about warranties or other legal rights	15
People that have made online purchases in the last 3 months	Canarias	Delays in delivery	48,1
People that have made online purchases in the last 3 months	Canarias	Final costs higher than those indicated	14,3
People that have made online purchases in the last 3 months	Canarias	Products or services ordered with defects or different from those ordered	11,5
People that have made online purchases in the last 3 months	Canarias	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Canarias	Difficult claims or compensation or without satisfactory response after the claim	8,8
People that have made online purchases in the last 3 months	Canarias	Foreign sellers who do not fulfill orders in Spain	27
People that have made online purchases in the last 3 months	Canarias	Other problems	12
People that have made online purchases in the last 3 months	Cantabria	Total	245.419
People that have made online purchases in the last 3 months	Cantabria	Some problem	41,1
People that have made online purchases in the last 3 months	Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	17,4
People that have made online purchases in the last 3 months	Cantabria	Difficulty finding information about warranties or other legal rights	12,9
People that have made online purchases in the last 3 months	Cantabria	Delays in delivery	23
People that have made online purchases in the last 3 months	Cantabria	Final costs higher than those indicated	3,6
People that have made online purchases in the last 3 months	Cantabria	Products or services ordered with defects or different from those ordered	10,7
People that have made online purchases in the last 3 months	Cantabria	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	8
People that have made online purchases in the last 3 months	Cantabria	Foreign sellers who do not fulfill orders in Spain	4,2
People that have made online purchases in the last 3 months	Cantabria	Other problems	3,8
People that have made online purchases in the last 3 months	Castilla y León	Total	936.994
People that have made online purchases in the last 3 months	Castilla y León	Some problem	41,7
People that have made online purchases in the last 3 months	Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	14,6
People that have made online purchases in the last 3 months	Castilla y León	Difficulty finding information about warranties or other legal rights	14,1
People that have made online purchases in the last 3 months	Castilla y León	Delays in delivery	25,9
People that have made online purchases in the last 3 months	Castilla y León	Final costs higher than those indicated	2,2
People that have made online purchases in the last 3 months	Castilla y León	Products or services ordered with defects or different from those ordered	13,1
People that have made online purchases in the last 3 months	Castilla y León	Fraud-related issues	5,9
People that have made online purchases in the last 3 months	Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	6,7
People that have made online purchases in the last 3 months	Castilla y León	Foreign sellers who do not fulfill orders in Spain	4,3
People that have made online purchases in the last 3 months	Castilla y León	Other problems	3,1
People that have made online purchases in the last 3 months	Castilla-La Mancha	Total	805.590
People that have made online purchases in the last 3 months	Castilla-La Mancha	Some problem	47,9
People that have made online purchases in the last 3 months	Castilla-La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	20
People that have made online purchases in the last 3 months	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	14,2
People that have made online purchases in the last 3 months	Castilla-La Mancha	Delays in delivery	32,1
People that have made online purchases in the last 3 months	Castilla-La Mancha	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	13,2
People that have made online purchases in the last 3 months	Castilla-La Mancha	Fraud-related issues	3,8
People that have made online purchases in the last 3 months	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	9,2
People that have made online purchases in the last 3 months	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	4,6
People that have made online purchases in the last 3 months	Castilla-La Mancha	Other problems	7,3
People that have made online purchases in the last 3 months	Cataluña	Total	3.380.921
People that have made online purchases in the last 3 months	Cataluña	Some problem	47,3
People that have made online purchases in the last 3 months	Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	15
People that have made online purchases in the last 3 months	Cataluña	Difficulty finding information about warranties or other legal rights	14,7
People that have made online purchases in the last 3 months	Cataluña	Delays in delivery	28
People that have made online purchases in the last 3 months	Cataluña	Final costs higher than those indicated	4,2
People that have made online purchases in the last 3 months	Cataluña	Products or services ordered with defects or different from those ordered	14,6
People that have made online purchases in the last 3 months	Cataluña	Fraud-related issues	4,9
People that have made online purchases in the last 3 months	Cataluña	Difficult claims or compensation or without satisfactory response after the claim	6,4
People that have made online purchases in the last 3 months	Cataluña	Foreign sellers who do not fulfill orders in Spain	5,3
People that have made online purchases in the last 3 months	Cataluña	Other problems	2,2
People that have made online purchases in the last 3 months	Comunitat Valenciana	Total	2.103.178
People that have made online purchases in the last 3 months	Comunitat Valenciana	Some problem	42,7
People that have made online purchases in the last 3 months	Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	14,1
People that have made online purchases in the last 3 months	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	16
People that have made online purchases in the last 3 months	Comunitat Valenciana	Delays in delivery	24,6
People that have made online purchases in the last 3 months	Comunitat Valenciana	Final costs higher than those indicated	3,1
People that have made online purchases in the last 3 months	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	9,5
People that have made online purchases in the last 3 months	Comunitat Valenciana	Fraud-related issues	3,5
People that have made online purchases in the last 3 months	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	8,1
People that have made online purchases in the last 3 months	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	3,8
People that have made online purchases in the last 3 months	Comunitat Valenciana	Other problems	2,7
People that have made online purchases in the last 3 months	Extremadura	Total	406.098
People that have made online purchases in the last 3 months	Extremadura	Some problem	44,1
People that have made online purchases in the last 3 months	Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	14,4
People that have made online purchases in the last 3 months	Extremadura	Difficulty finding information about warranties or other legal rights	11,6
People that have made online purchases in the last 3 months	Extremadura	Delays in delivery	22,7
People that have made online purchases in the last 3 months	Extremadura	Final costs higher than those indicated	2,5
People that have made online purchases in the last 3 months	Extremadura	Products or services ordered with defects or different from those ordered	11
People that have made online purchases in the last 3 months	Extremadura	Fraud-related issues	4,6
People that have made online purchases in the last 3 months	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	5,5
People that have made online purchases in the last 3 months	Extremadura	Foreign sellers who do not fulfill orders in Spain	4
People that have made online purchases in the last 3 months	Extremadura	Other problems	2,2
People that have made online purchases in the last 3 months	Galicia	Total	1.039.006
People that have made online purchases in the last 3 months	Galicia	Some problem	51,2
People that have made online purchases in the last 3 months	Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	18,8
People that have made online purchases in the last 3 months	Galicia	Difficulty finding information about warranties or other legal rights	15,8
People that have made online purchases in the last 3 months	Galicia	Delays in delivery	30,2
People that have made online purchases in the last 3 months	Galicia	Final costs higher than those indicated	4,2
People that have made online purchases in the last 3 months	Galicia	Products or services ordered with defects or different from those ordered	11,1
People that have made online purchases in the last 3 months	Galicia	Fraud-related issues	7,2
People that have made online purchases in the last 3 months	Galicia	Difficult claims or compensation or without satisfactory response after the claim	9,6
People that have made online purchases in the last 3 months	Galicia	Foreign sellers who do not fulfill orders in Spain	4,5
People that have made online purchases in the last 3 months	Galicia	Other problems	3,6
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Total	3.095.010
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Some problem	48,6
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	19,8
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	15,5
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Delays in delivery	26,8
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Final costs higher than those indicated	5,7
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	12,3
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	3,3
People that have made online purchases in the last 3 months	Madrid, Comunidad de	Other problems	4,8
People that have made online purchases in the last 3 months	Murcia, Región de	Total	598.238
People that have made online purchases in the last 3 months	Murcia, Región de	Some problem	55,6
People that have made online purchases in the last 3 months	Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	18,5
People that have made online purchases in the last 3 months	Murcia, Región de	Difficulty finding information about warranties or other legal rights	18,7
People that have made online purchases in the last 3 months	Murcia, Región de	Delays in delivery	38,2
People that have made online purchases in the last 3 months	Murcia, Región de	Final costs higher than those indicated	5,7
People that have made online purchases in the last 3 months	Murcia, Región de	Products or services ordered with defects or different from those ordered	18,6
People that have made online purchases in the last 3 months	Murcia, Región de	Fraud-related issues	9,5
People that have made online purchases in the last 3 months	Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	11,8
People that have made online purchases in the last 3 months	Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	8,8
People that have made online purchases in the last 3 months	Murcia, Región de	Other problems	3,7
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Total	274.017
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Some problem	38,1
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	12,7
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	12,5
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Delays in delivery	22,8
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Final costs higher than those indicated	3,7
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	6,5
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	2,5
People that have made online purchases in the last 3 months	Navarra, Comunidad Foral de	Other problems	3,5
People that have made online purchases in the last 3 months	País Vasco	Total	907.285
People that have made online purchases in the last 3 months	País Vasco	Some problem	39,3
People that have made online purchases in the last 3 months	País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	14,6
People that have made online purchases in the last 3 months	País Vasco	Difficulty finding information about warranties or other legal rights	13,4
People that have made online purchases in the last 3 months	País Vasco	Delays in delivery	23,3
People that have made online purchases in the last 3 months	País Vasco	Final costs higher than those indicated	3,2
People that have made online purchases in the last 3 months	País Vasco	Products or services ordered with defects or different from those ordered	12,9
People that have made online purchases in the last 3 months	País Vasco	Fraud-related issues	4
People that have made online purchases in the last 3 months	País Vasco	Difficult claims or compensation or without satisfactory response after the claim	6,9
People that have made online purchases in the last 3 months	País Vasco	Foreign sellers who do not fulfill orders in Spain	3,8
People that have made online purchases in the last 3 months	País Vasco	Other problems	2,3
People that have made online purchases in the last 3 months	Rioja, La	Total	119.394
People that have made online purchases in the last 3 months	Rioja, La	Some problem	36,5
People that have made online purchases in the last 3 months	Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	10,4
People that have made online purchases in the last 3 months	Rioja, La	Difficulty finding information about warranties or other legal rights	9,6
People that have made online purchases in the last 3 months	Rioja, La	Delays in delivery	22,6
People that have made online purchases in the last 3 months	Rioja, La	Final costs higher than those indicated	3,6
People that have made online purchases in the last 3 months	Rioja, La	Products or services ordered with defects or different from those ordered	11,9
People that have made online purchases in the last 3 months	Rioja, La	Fraud-related issues	4,7
People that have made online purchases in the last 3 months	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	5,7
People that have made online purchases in the last 3 months	Rioja, La	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Rioja, La	Other problems	3,1
People that have made online purchases in the last 3 months	Ceuta	Total	27.410
People that have made online purchases in the last 3 months	Ceuta	Some problem	63,8
People that have made online purchases in the last 3 months	Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	21,1
People that have made online purchases in the last 3 months	Ceuta	Difficulty finding information about warranties or other legal rights	23,1
People that have made online purchases in the last 3 months	Ceuta	Delays in delivery	59,9
People that have made online purchases in the last 3 months	Ceuta	Final costs higher than those indicated	6
People that have made online purchases in the last 3 months	Ceuta	Products or services ordered with defects or different from those ordered	4,6
People that have made online purchases in the last 3 months	Ceuta	Fraud-related issues	6,3
People that have made online purchases in the last 3 months	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	15,7
People that have made online purchases in the last 3 months	Ceuta	Foreign sellers who do not fulfill orders in Spain	2
People that have made online purchases in the last 3 months	Ceuta	Other problems	18,9
People that have made online purchases in the last 3 months	Melilla	Total	33.577
People that have made online purchases in the last 3 months	Melilla	Some problem	85,6
People that have made online purchases in the last 3 months	Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	17,3
People that have made online purchases in the last 3 months	Melilla	Difficulty finding information about warranties or other legal rights	35,7
People that have made online purchases in the last 3 months	Melilla	Delays in delivery	68,8
People that have made online purchases in the last 3 months	Melilla	Final costs higher than those indicated	10,8
People that have made online purchases in the last 3 months	Melilla	Products or services ordered with defects or different from those ordered	11
People that have made online purchases in the last 3 months	Melilla	Fraud-related issues	2,3
People that have made online purchases in the last 3 months	Melilla	Difficult claims or compensation or without satisfactory response after the claim	7,3
People that have made online purchases in the last 3 months	Melilla	Foreign sellers who do not fulfill orders in Spain	20,4
People that have made online purchases in the last 3 months	Melilla	Other problems	10,8
People who have had problems purchasing in the last 3 months	National Total	Total	9.190.967
People who have had problems purchasing in the last 3 months	National Total	Some problem	100
People who have had problems purchasing in the last 3 months	National Total	Technical failures on the website during ordering or payment, or it was difficult to use	34,6
People who have had problems purchasing in the last 3 months	National Total	Difficulty finding information about warranties or other legal rights	31,9
People who have had problems purchasing in the last 3 months	National Total	Delays in delivery	60,8
People who have had problems purchasing in the last 3 months	National Total	Final costs higher than those indicated	10,2
People who have had problems purchasing in the last 3 months	National Total	Products or services ordered with defects or different from those ordered	28,5
People who have had problems purchasing in the last 3 months	National Total	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	National Total	Difficult claims or compensation or without satisfactory response after the claim	16,4
People who have had problems purchasing in the last 3 months	National Total	Foreign sellers who do not fulfill orders in Spain	11,7
People who have had problems purchasing in the last 3 months	National Total	Other problems	8,9
People who have had problems purchasing in the last 3 months	Andalucía	Total	1.598.922
People who have had problems purchasing in the last 3 months	Andalucía	Some problem	100
People who have had problems purchasing in the last 3 months	Andalucía	Technical failures on the website during ordering or payment, or it was difficult to use	34,4
People who have had problems purchasing in the last 3 months	Andalucía	Difficulty finding information about warranties or other legal rights	32
People who have had problems purchasing in the last 3 months	Andalucía	Delays in delivery	64,5
People who have had problems purchasing in the last 3 months	Andalucía	Final costs higher than those indicated	11,1
People who have had problems purchasing in the last 3 months	Andalucía	Products or services ordered with defects or different from those ordered	34,3
People who have had problems purchasing in the last 3 months	Andalucía	Fraud-related issues	11,4
People who have had problems purchasing in the last 3 months	Andalucía	Difficult claims or compensation or without satisfactory response after the claim	15,7
People who have had problems purchasing in the last 3 months	Andalucía	Foreign sellers who do not fulfill orders in Spain	10,7
People who have had problems purchasing in the last 3 months	Andalucía	Other problems	10,9
People who have had problems purchasing in the last 3 months	Aragón	Total	275.666
People who have had problems purchasing in the last 3 months	Aragón	Some problem	100
People who have had problems purchasing in the last 3 months	Aragón	Technical failures on the website during ordering or payment, or it was difficult to use	31,5
People who have had problems purchasing in the last 3 months	Aragón	Difficulty finding information about warranties or other legal rights	35,4
People who have had problems purchasing in the last 3 months	Aragón	Delays in delivery	62,6
People who have had problems purchasing in the last 3 months	Aragón	Final costs higher than those indicated	8,4
People who have had problems purchasing in the last 3 months	Aragón	Products or services ordered with defects or different from those ordered	32,8
People who have had problems purchasing in the last 3 months	Aragón	Fraud-related issues	8,7
People who have had problems purchasing in the last 3 months	Aragón	Difficult claims or compensation or without satisfactory response after the claim	14,7
People who have had problems purchasing in the last 3 months	Aragón	Foreign sellers who do not fulfill orders in Spain	11,1
People who have had problems purchasing in the last 3 months	Aragón	Other problems	5,6
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Total	183.514
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Some problem	100
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Technical failures on the website during ordering or payment, or it was difficult to use	37,2
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Difficulty finding information about warranties or other legal rights	28,2
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Delays in delivery	52,8
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Final costs higher than those indicated	11,3
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Products or services ordered with defects or different from those ordered	25,3
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Fraud-related issues	11,3
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	15,5
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	7,6
People who have had problems purchasing in the last 3 months	Asturias, Principado de	Other problems	10,7
People who have had problems purchasing in the last 3 months	Balears, Illes	Total	258.632
People who have had problems purchasing in the last 3 months	Balears, Illes	Some problem	100
People who have had problems purchasing in the last 3 months	Balears, Illes	Technical failures on the website during ordering or payment, or it was difficult to use	32,2
People who have had problems purchasing in the last 3 months	Balears, Illes	Difficulty finding information about warranties or other legal rights	27,5
People who have had problems purchasing in the last 3 months	Balears, Illes	Delays in delivery	58,9
People who have had problems purchasing in the last 3 months	Balears, Illes	Final costs higher than those indicated	15,8
People who have had problems purchasing in the last 3 months	Balears, Illes	Products or services ordered with defects or different from those ordered	31,3
People who have had problems purchasing in the last 3 months	Balears, Illes	Fraud-related issues	10,2
People who have had problems purchasing in the last 3 months	Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	21,2
People who have had problems purchasing in the last 3 months	Balears, Illes	Foreign sellers who do not fulfill orders in Spain	25,5
People who have had problems purchasing in the last 3 months	Balears, Illes	Other problems	16,6
People who have had problems purchasing in the last 3 months	Canarias	Total	400.838
People who have had problems purchasing in the last 3 months	Canarias	Some problem	100
People who have had problems purchasing in the last 3 months	Canarias	Technical failures on the website during ordering or payment, or it was difficult to use	20,4
People who have had problems purchasing in the last 3 months	Canarias	Difficulty finding information about warranties or other legal rights	24
People who have had problems purchasing in the last 3 months	Canarias	Delays in delivery	77,2
People who have had problems purchasing in the last 3 months	Canarias	Final costs higher than those indicated	22,9
People who have had problems purchasing in the last 3 months	Canarias	Products or services ordered with defects or different from those ordered	18,4
People who have had problems purchasing in the last 3 months	Canarias	Fraud-related issues	8,6
People who have had problems purchasing in the last 3 months	Canarias	Difficult claims or compensation or without satisfactory response after the claim	14,1
People who have had problems purchasing in the last 3 months	Canarias	Foreign sellers who do not fulfill orders in Spain	43,3
People who have had problems purchasing in the last 3 months	Canarias	Other problems	19,2
People who have had problems purchasing in the last 3 months	Cantabria	Total	100.987
People who have had problems purchasing in the last 3 months	Cantabria	Some problem	100
People who have had problems purchasing in the last 3 months	Cantabria	Technical failures on the website during ordering or payment, or it was difficult to use	42,3
People who have had problems purchasing in the last 3 months	Cantabria	Difficulty finding information about warranties or other legal rights	31,3
People who have had problems purchasing in the last 3 months	Cantabria	Delays in delivery	55,8
People who have had problems purchasing in the last 3 months	Cantabria	Final costs higher than those indicated	8,7
People who have had problems purchasing in the last 3 months	Cantabria	Products or services ordered with defects or different from those ordered	26,1
People who have had problems purchasing in the last 3 months	Cantabria	Fraud-related issues	14,1
People who have had problems purchasing in the last 3 months	Cantabria	Difficult claims or compensation or without satisfactory response after the claim	19,5
People who have had problems purchasing in the last 3 months	Cantabria	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems purchasing in the last 3 months	Cantabria	Other problems	9,3
People who have had problems purchasing in the last 3 months	Castilla y León	Total	390.527
People who have had problems purchasing in the last 3 months	Castilla y León	Some problem	100
People who have had problems purchasing in the last 3 months	Castilla y León	Technical failures on the website during ordering or payment, or it was difficult to use	35
People who have had problems purchasing in the last 3 months	Castilla y León	Difficulty finding information about warranties or other legal rights	33,8
People who have had problems purchasing in the last 3 months	Castilla y León	Delays in delivery	62,2
People who have had problems purchasing in the last 3 months	Castilla y León	Final costs higher than those indicated	5,3
People who have had problems purchasing in the last 3 months	Castilla y León	Products or services ordered with defects or different from those ordered	31,4
People who have had problems purchasing in the last 3 months	Castilla y León	Fraud-related issues	14,1
People who have had problems purchasing in the last 3 months	Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	16,2
People who have had problems purchasing in the last 3 months	Castilla y León	Foreign sellers who do not fulfill orders in Spain	10,4
People who have had problems purchasing in the last 3 months	Castilla y León	Other problems	7,4
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Total	385.539
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Some problem	100
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Technical failures on the website during ordering or payment, or it was difficult to use	41,7
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Difficulty finding information about warranties or other legal rights	29,7
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Delays in delivery	67
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Final costs higher than those indicated	9,6
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Products or services ordered with defects or different from those ordered	27,5
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Fraud-related issues	8
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Difficult claims or compensation or without satisfactory response after the claim	19,3
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Foreign sellers who do not fulfill orders in Spain	9,6
People who have had problems purchasing in the last 3 months	Castilla-La Mancha	Other problems	15,2
People who have had problems purchasing in the last 3 months	Cataluña	Total	1.598.867
People who have had problems purchasing in the last 3 months	Cataluña	Some problem	100
People who have had problems purchasing in the last 3 months	Cataluña	Technical failures on the website during ordering or payment, or it was difficult to use	31,7
People who have had problems purchasing in the last 3 months	Cataluña	Difficulty finding information about warranties or other legal rights	31,1
People who have had problems purchasing in the last 3 months	Cataluña	Delays in delivery	59,1
People who have had problems purchasing in the last 3 months	Cataluña	Final costs higher than those indicated	8,8
People who have had problems purchasing in the last 3 months	Cataluña	Products or services ordered with defects or different from those ordered	30,8
People who have had problems purchasing in the last 3 months	Cataluña	Fraud-related issues	10,3
People who have had problems purchasing in the last 3 months	Cataluña	Difficult claims or compensation or without satisfactory response after the claim	13,4
People who have had problems purchasing in the last 3 months	Cataluña	Foreign sellers who do not fulfill orders in Spain	11,2
People who have had problems purchasing in the last 3 months	Cataluña	Other problems	4,7
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Total	898.946
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Some problem	100
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Technical failures on the website during ordering or payment, or it was difficult to use	32,9
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	37,5
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Delays in delivery	57,5
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Final costs higher than those indicated	7,2
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Products or services ordered with defects or different from those ordered	22,2
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Fraud-related issues	8,1
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	18,9
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	8,9
People who have had problems purchasing in the last 3 months	Comunitat Valenciana	Other problems	6,4
People who have had problems purchasing in the last 3 months	Extremadura	Total	179.109
People who have had problems purchasing in the last 3 months	Extremadura	Some problem	100
People who have had problems purchasing in the last 3 months	Extremadura	Technical failures on the website during ordering or payment, or it was difficult to use	32,7
People who have had problems purchasing in the last 3 months	Extremadura	Difficulty finding information about warranties or other legal rights	26,3
People who have had problems purchasing in the last 3 months	Extremadura	Delays in delivery	51,4
People who have had problems purchasing in the last 3 months	Extremadura	Final costs higher than those indicated	5,8
People who have had problems purchasing in the last 3 months	Extremadura	Products or services ordered with defects or different from those ordered	24,9
People who have had problems purchasing in the last 3 months	Extremadura	Fraud-related issues	10,5
People who have had problems purchasing in the last 3 months	Extremadura	Difficult claims or compensation or without satisfactory response after the claim	12,6
People who have had problems purchasing in the last 3 months	Extremadura	Foreign sellers who do not fulfill orders in Spain	9,1
People who have had problems purchasing in the last 3 months	Extremadura	Other problems	4,9
People who have had problems purchasing in the last 3 months	Galicia	Total	531.828
People who have had problems purchasing in the last 3 months	Galicia	Some problem	100
People who have had problems purchasing in the last 3 months	Galicia	Technical failures on the website during ordering or payment, or it was difficult to use	36,7
People who have had problems purchasing in the last 3 months	Galicia	Difficulty finding information about warranties or other legal rights	30,9
People who have had problems purchasing in the last 3 months	Galicia	Delays in delivery	59
People who have had problems purchasing in the last 3 months	Galicia	Final costs higher than those indicated	8,3
People who have had problems purchasing in the last 3 months	Galicia	Products or services ordered with defects or different from those ordered	21,7
People who have had problems purchasing in the last 3 months	Galicia	Fraud-related issues	14
People who have had problems purchasing in the last 3 months	Galicia	Difficult claims or compensation or without satisfactory response after the claim	18,7
People who have had problems purchasing in the last 3 months	Galicia	Foreign sellers who do not fulfill orders in Spain	8,8
People who have had problems purchasing in the last 3 months	Galicia	Other problems	7,1
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Total	1.503.650
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Some problem	100
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Technical failures on the website during ordering or payment, or it was difficult to use	40,8
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	31,8
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Delays in delivery	55,2
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Final costs higher than those indicated	11,7
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	25,3
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Fraud-related issues	11,2
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	16,2
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	6,9
People who have had problems purchasing in the last 3 months	Madrid, Comunidad de	Other problems	9,8
People who have had problems purchasing in the last 3 months	Murcia, Región de	Total	332.874
People who have had problems purchasing in the last 3 months	Murcia, Región de	Some problem	100
People who have had problems purchasing in the last 3 months	Murcia, Región de	Technical failures on the website during ordering or payment, or it was difficult to use	33,3
People who have had problems purchasing in the last 3 months	Murcia, Región de	Difficulty finding information about warranties or other legal rights	33,6
People who have had problems purchasing in the last 3 months	Murcia, Región de	Delays in delivery	68,7
People who have had problems purchasing in the last 3 months	Murcia, Región de	Final costs higher than those indicated	10,2
People who have had problems purchasing in the last 3 months	Murcia, Región de	Products or services ordered with defects or different from those ordered	33,4
People who have had problems purchasing in the last 3 months	Murcia, Región de	Fraud-related issues	17
People who have had problems purchasing in the last 3 months	Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	21,2
People who have had problems purchasing in the last 3 months	Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	15,8
People who have had problems purchasing in the last 3 months	Murcia, Región de	Other problems	6,6
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Total	104.443
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Some problem	100
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment, or it was difficult to use	33,3
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	32,8
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Delays in delivery	59,8
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Final costs higher than those indicated	9,7
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	37,7
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Fraud-related issues	14
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	17,1
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	6,6
People who have had problems purchasing in the last 3 months	Navarra, Comunidad Foral de	Other problems	9,1
People who have had problems purchasing in the last 3 months	País Vasco	Total	356.795
People who have had problems purchasing in the last 3 months	País Vasco	Some problem	100
People who have had problems purchasing in the last 3 months	País Vasco	Technical failures on the website during ordering or payment, or it was difficult to use	37,2
People who have had problems purchasing in the last 3 months	País Vasco	Difficulty finding information about warranties or other legal rights	34,2
People who have had problems purchasing in the last 3 months	País Vasco	Delays in delivery	59,1
People who have had problems purchasing in the last 3 months	País Vasco	Final costs higher than those indicated	8
People who have had problems purchasing in the last 3 months	País Vasco	Products or services ordered with defects or different from those ordered	32,8
People who have had problems purchasing in the last 3 months	País Vasco	Fraud-related issues	10,3
People who have had problems purchasing in the last 3 months	País Vasco	Difficult claims or compensation or without satisfactory response after the claim	17,5
People who have had problems purchasing in the last 3 months	País Vasco	Foreign sellers who do not fulfill orders in Spain	9,8
People who have had problems purchasing in the last 3 months	País Vasco	Other problems	5,8
People who have had problems purchasing in the last 3 months	Rioja, La	Total	43.614
People who have had problems purchasing in the last 3 months	Rioja, La	Some problem	100
People who have had problems purchasing in the last 3 months	Rioja, La	Technical failures on the website during ordering or payment, or it was difficult to use	28,5
People who have had problems purchasing in the last 3 months	Rioja, La	Difficulty finding information about warranties or other legal rights	26,3
People who have had problems purchasing in the last 3 months	Rioja, La	Delays in delivery	61,7
People who have had problems purchasing in the last 3 months	Rioja, La	Final costs higher than those indicated	9,8
People who have had problems purchasing in the last 3 months	Rioja, La	Products or services ordered with defects or different from those ordered	32,7
People who have had problems purchasing in the last 3 months	Rioja, La	Fraud-related issues	12,7
People who have had problems purchasing in the last 3 months	Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	15,6
People who have had problems purchasing in the last 3 months	Rioja, La	Foreign sellers who do not fulfill orders in Spain	12,8
People who have had problems purchasing in the last 3 months	Rioja, La	Other problems	8,5
People who have had problems purchasing in the last 3 months	Ceuta	Total	17.479
People who have had problems purchasing in the last 3 months	Ceuta	Some problem	100
People who have had problems purchasing in the last 3 months	Ceuta	Technical failures on the website during ordering or payment, or it was difficult to use	33
People who have had problems purchasing in the last 3 months	Ceuta	Difficulty finding information about warranties or other legal rights	36,2
People who have had problems purchasing in the last 3 months	Ceuta	Delays in delivery	93,9
People who have had problems purchasing in the last 3 months	Ceuta	Final costs higher than those indicated	9,5
People who have had problems purchasing in the last 3 months	Ceuta	Products or services ordered with defects or different from those ordered	7,2
People who have had problems purchasing in the last 3 months	Ceuta	Fraud-related issues	9,9
People who have had problems purchasing in the last 3 months	Ceuta	Difficult claims or compensation or without satisfactory response after the claim	24,6
People who have had problems purchasing in the last 3 months	Ceuta	Foreign sellers who do not fulfill orders in Spain	3,1
People who have had problems purchasing in the last 3 months	Ceuta	Other problems	29,7
People who have had problems purchasing in the last 3 months	Melilla	Total	28.739
People who have had problems purchasing in the last 3 months	Melilla	Some problem	100
People who have had problems purchasing in the last 3 months	Melilla	Technical failures on the website during ordering or payment, or it was difficult to use	20,2
People who have had problems purchasing in the last 3 months	Melilla	Difficulty finding information about warranties or other legal rights	41,7
People who have had problems purchasing in the last 3 months	Melilla	Delays in delivery	80,4
People who have had problems purchasing in the last 3 months	Melilla	Final costs higher than those indicated	12,6
People who have had problems purchasing in the last 3 months	Melilla	Products or services ordered with defects or different from those ordered	12,9
People who have had problems purchasing in the last 3 months	Melilla	Fraud-related issues	2,7
People who have had problems purchasing in the last 3 months	Melilla	Difficult claims or compensation or without satisfactory response after the claim	8,5
People who have had problems purchasing in the last 3 months	Melilla	Foreign sellers who do not fulfill orders in Spain	23,8
People who have had problems purchasing in the last 3 months	Melilla	Other problems	12,7