Population class	Demographic characteristics	Problems when purchasing	Total
Total Persons  (16 to 74 years old)	Total Persons	Total	35.236.585
Total Persons  (16 to 74 years old)	Total Persons	Some problem	26,1
Total Persons  (16 to 74 years old)	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	9
Total Persons  (16 to 74 years old)	Total Persons	Difficulty finding information about warranties or other legal rights	8,3
Total Persons  (16 to 74 years old)	Total Persons	Delays in delivery	15,9
Total Persons  (16 to 74 years old)	Total Persons	Final costs higher than those indicated	2,7
Total Persons  (16 to 74 years old)	Total Persons	Products or services ordered with defects or different from those ordered	7,4
Total Persons  (16 to 74 years old)	Total Persons	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Total Persons	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons  (16 to 74 years old)	Total Persons	Other problems	2,3
Total Persons  (16 to 74 years old)	Sex: Male	Total	17.468.412
Total Persons  (16 to 74 years old)	Sex: Male	Some problem	27,3
Total Persons  (16 to 74 years old)	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	9,5
Total Persons  (16 to 74 years old)	Sex: Male	Difficulty finding information about warranties or other legal rights	9,4
Total Persons  (16 to 74 years old)	Sex: Male	Delays in delivery	17
Total Persons  (16 to 74 years old)	Sex: Male	Final costs higher than those indicated	2,8
Total Persons  (16 to 74 years old)	Sex: Male	Products or services ordered with defects or different from those ordered	8,1
Total Persons  (16 to 74 years old)	Sex: Male	Fraud-related issues	3
Total Persons  (16 to 74 years old)	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	4,7
Total Persons  (16 to 74 years old)	Sex: Male	Foreign sellers who do not fulfill orders in Spain	3,3
Total Persons  (16 to 74 years old)	Sex: Male	Other problems	2,9
Total Persons  (16 to 74 years old)	Sex: Female	Total	17.768.173
Total Persons  (16 to 74 years old)	Sex: Female	Some problem	24,9
Total Persons  (16 to 74 years old)	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	8,5
Total Persons  (16 to 74 years old)	Sex: Female	Difficulty finding information about warranties or other legal rights	7,3
Total Persons  (16 to 74 years old)	Sex: Female	Delays in delivery	14,7
Total Persons  (16 to 74 years old)	Sex: Female	Final costs higher than those indicated	2,5
Total Persons  (16 to 74 years old)	Sex: Female	Products or services ordered with defects or different from those ordered	6,7
Total Persons  (16 to 74 years old)	Sex: Female	Fraud-related issues	2,7
Total Persons  (16 to 74 years old)	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	3,8
Total Persons  (16 to 74 years old)	Sex: Female	Foreign sellers who do not fulfill orders in Spain	2,8
Total Persons  (16 to 74 years old)	Sex: Female	Other problems	1,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Total	4.331.716
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Some problem	33,2
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	7,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Delays in delivery	22,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Final costs higher than those indicated	4,4
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	7,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Fraud-related issues	2,3
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	3,5
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	4,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Other problems	2,1
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Total	5.192.337
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Some problem	35,4
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	13,6
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	13
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Delays in delivery	22,6
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Final costs higher than those indicated	3,5
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	11,2
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Fraud-related issues	4,3
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	7,2
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	5,1
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Other problems	3,7
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Total	6.907.104
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Some problem	34,5
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	11,9
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	10,3
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Delays in delivery	22
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Final costs higher than those indicated	3,7
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	10,5
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Fraud-related issues	4,2
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	5,8
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	3,5
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Other problems	3
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Total	7.625.149
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Some problem	24,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	8,8
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	7,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Delays in delivery	13,3
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Final costs higher than those indicated	1,8
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	7,5
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Fraud-related issues	2,6
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Other problems	2,7
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Total	6.480.006
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Some problem	17,5
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	5,9
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	6,4
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Delays in delivery	9,5
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Final costs higher than those indicated	1,8
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	4,3
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Fraud-related issues	1,8
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	2,8
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	2
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Other problems	1,5
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Total	4.700.273
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Some problem	10,5
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	3,4
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	4
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Delays in delivery	6,1
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Final costs higher than those indicated	1,2
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	2,4
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Fraud-related issues	1,4
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	2,2
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	1,1
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Other problems	0,5
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.481.761
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	27,5
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	9,1
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	16,1
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	3,1
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	7,3
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	3,1
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	2,8
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	2,1
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Total	4.379.087
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Some problem	23,8
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	8,5
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	6,9
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	13,9
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	2,5
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	6,5
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	2,5
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	3,3
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	4,1
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Other problems	1,9
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Total	5.417.358
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Some problem	27,7
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	8,5
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	8,9
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	18
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	2,5
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	8,7
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	3,9
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	5,9
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	4,7
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Other problems	2,8
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Total	4.003.086
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Some problem	24,3
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	8,1
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	7,7
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	13,6
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	2,1
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	7,6
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	1,6
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	2,1
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Other problems	2,6
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Total	6.955.293
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Some problem	24,4
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	8,7
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	7,4
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Delays in delivery	16,1
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	2,4
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	7,1
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Fraud-related issues	2,5
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	3,6
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	2,2
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Other problems	2,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Total	3.468.922
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Some problem	20,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	7,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	6,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Delays in delivery	12,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Final costs higher than those indicated	2,5
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	5,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	2
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Other problems	2,5
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Total	9.613.247
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Some problem	22
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	7,5
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	7,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Delays in delivery	12,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Final costs higher than those indicated	2,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	6,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Fraud-related issues	2
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	3,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Other problems	1,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Total	9.904.907
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Some problem	27,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	9,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	8,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Delays in delivery	17,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Final costs higher than those indicated	3,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	8
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Fraud-related issues	3,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	4,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	4
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Other problems	2,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Total	9.229.966
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Some problem	29,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	9,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Delays in delivery	18,5
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Final costs higher than those indicated	2,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	8,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	2,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Other problems	3,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Total	3.019.542
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Some problem	30
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	10,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	8,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Delays in delivery	17,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Final costs higher than those indicated	2,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	6,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Fraud-related issues	2,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	4,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Other problems	1,5
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Total	3.468.922
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Some problem	20,9
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	7,8
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	6,7
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Delays in delivery	12,7
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Final costs higher than those indicated	2,5
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	5,9
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	2
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Other problems	2,5
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Total	4.214.430
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Some problem	25,8
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	7,3
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Delays in delivery	16,4
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Final costs higher than those indicated	3,2
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	7,6
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Fraud-related issues	3,7
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	3,6
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Other problems	1,9
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Total	6.215.000
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Some problem	21,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	7
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	7,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Delays in delivery	12,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Final costs higher than those indicated	2
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	5,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Fraud-related issues	1,7
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	3,4
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	2,2
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Other problems	1,9
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Total	17.452.780
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Some problem	29,3
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	9,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Delays in delivery	17,9
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Final costs higher than those indicated	2,8
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	8,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Fraud-related issues	3
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	4,6
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	3,3
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Other problems	2,6
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Total	3.885.452
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Some problem	23,8
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	8
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	6,5
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Delays in delivery	14,2
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Final costs higher than those indicated	2,6
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	6,7
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Fraud-related issues	2,6
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	4
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	3,9
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Other problems	2,3
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Total	17.068.949
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Some problem	24,3
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment, or it was difficult to use	8,1
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	8,3
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Delays in delivery	13,7
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	1,8
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	7
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Fraud-related issues	2,6
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Other problems	2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.445.067
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	33,3
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	11,2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	12,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	22,2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	5,9
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	11,6
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	3,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	6,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	4,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	5,1
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Total	14.722.569
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Some problem	26,5
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	9,6
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	7,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	16,9
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	2,9
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	7
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	3,1
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Other problems	2,1
Total Persons  (16 to 74 years old)	Nationality: Spanish	Total	30.868.247
Total Persons  (16 to 74 years old)	Nationality: Spanish	Some problem	26,2
Total Persons  (16 to 74 years old)	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	9,2
Total Persons  (16 to 74 years old)	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	8,4
Total Persons  (16 to 74 years old)	Nationality: Spanish	Delays in delivery	15,6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Final costs higher than those indicated	2,6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Products or services ordered with defects or different from those ordered	7,6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Fraud-related issues	2,9
Total Persons  (16 to 74 years old)	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons  (16 to 74 years old)	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	2,9
Total Persons  (16 to 74 years old)	Nationality: Spanish	Other problems	2,2
Total Persons  (16 to 74 years old)	Nationality: Foreign	Total	4.368.338
Total Persons  (16 to 74 years old)	Nationality: Foreign	Some problem	25,3
Total Persons  (16 to 74 years old)	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	7,9
Total Persons  (16 to 74 years old)	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	7,6
Total Persons  (16 to 74 years old)	Nationality: Foreign	Delays in delivery	17,8
Total Persons  (16 to 74 years old)	Nationality: Foreign	Final costs higher than those indicated	2,9
Total Persons  (16 to 74 years old)	Nationality: Foreign	Products or services ordered with defects or different from those ordered	6,3
Total Persons  (16 to 74 years old)	Nationality: Foreign	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	4,5
Total Persons  (16 to 74 years old)	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	4,5
Total Persons  (16 to 74 years old)	Nationality: Foreign	Other problems	2,8
People that have made online purchases in the last 3 months	Total Persons	Total	19.457.524
People that have made online purchases in the last 3 months	Total Persons	Some problem	47,2
People that have made online purchases in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
People that have made online purchases in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	Total Persons	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Total Persons	Final costs higher than those indicated	4,8
People that have made online purchases in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	13,4
People that have made online purchases in the last 3 months	Total Persons	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Total Persons	Other problems	4,2
People that have made online purchases in the last 3 months	Sex: Male	Total	9.725.144
People that have made online purchases in the last 3 months	Sex: Male	Some problem	49
People that have made online purchases in the last 3 months	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	17,1
People that have made online purchases in the last 3 months	Sex: Male	Difficulty finding information about warranties or other legal rights	16,8
People that have made online purchases in the last 3 months	Sex: Male	Delays in delivery	30,6
People that have made online purchases in the last 3 months	Sex: Male	Final costs higher than those indicated	5
People that have made online purchases in the last 3 months	Sex: Male	Products or services ordered with defects or different from those ordered	14,6
People that have made online purchases in the last 3 months	Sex: Male	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	8,5
People that have made online purchases in the last 3 months	Sex: Male	Foreign sellers who do not fulfill orders in Spain	5,9
People that have made online purchases in the last 3 months	Sex: Male	Other problems	5,1
People that have made online purchases in the last 3 months	Sex: Female	Total	9.732.381
People that have made online purchases in the last 3 months	Sex: Female	Some problem	45,5
People that have made online purchases in the last 3 months	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	15,6
People that have made online purchases in the last 3 months	Sex: Female	Difficulty finding information about warranties or other legal rights	13,3
People that have made online purchases in the last 3 months	Sex: Female	Delays in delivery	26,9
People that have made online purchases in the last 3 months	Sex: Female	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Sex: Female	Products or services ordered with defects or different from those ordered	12,3
People that have made online purchases in the last 3 months	Sex: Female	Fraud-related issues	5
People that have made online purchases in the last 3 months	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	6,9
People that have made online purchases in the last 3 months	Sex: Female	Foreign sellers who do not fulfill orders in Spain	5,2
People that have made online purchases in the last 3 months	Sex: Female	Other problems	3,3
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Total	2.796.344
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Some problem	51,5
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	15,6
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	12,1
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Delays in delivery	35,3
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Final costs higher than those indicated	6,8
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	12
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Fraud-related issues	3,6
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	5,4
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	7,4
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Other problems	3,2
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Total	3.857.702
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Some problem	47,6
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	18,3
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	17,5
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Delays in delivery	30,4
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Final costs higher than those indicated	4,7
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	15,1
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	9,6
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	6,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Other problems	5
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Total	4.742.958
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Some problem	50,3
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	17,3
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	15
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Delays in delivery	32
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Final costs higher than those indicated	5,4
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	15,3
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Fraud-related issues	6,2
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	8,4
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Other problems	4,4
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Total	4.442.999
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Some problem	42,7
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	15,2
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	13,5
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Delays in delivery	22,8
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Final costs higher than those indicated	3,2
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	12,9
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Fraud-related issues	4,5
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	6,7
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	4,2
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Other problems	4,6
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Total	2.536.476
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Some problem	44,8
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	15,2
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	16,4
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Delays in delivery	24,2
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	11
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Fraud-related issues	4,6
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	7,2
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Other problems	3,9
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Total	1.081.046
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Some problem	45,8
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	15
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	17,2
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Delays in delivery	26,4
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Final costs higher than those indicated	5,1
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	10,6
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Fraud-related issues	6,1
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	9,4
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Other problems	2,2
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	8.280.476
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	48,1
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	17,2
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	15,9
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	28,2
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	5,4
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	12,8
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	7,5
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	3,6
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	2.347.446
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Some problem	44,4
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	15,9
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	12,9
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	26
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	12,1
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	4,6
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	6,1
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	7,7
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	3,6
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	3.035.356
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Some problem	49,5
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	15,2
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	16
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	32,1
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	4,5
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	15,5
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	7
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	10,4
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	8,3
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	4,9
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	2.144.907
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Some problem	45,3
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	15,1
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	14,4
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	25,4
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	3,9
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	14,1
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	3
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	8
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	4
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	4,9
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	3.649.339
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Some problem	46,5
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	16,5
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	14,1
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Delays in delivery	30,8
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	13,5
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Fraud-related issues	4,8
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	6,8
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	4,2
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Other problems	4,9
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Total	1.572.096
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Some problem	46,1
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	17,3
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	14,9
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Delays in delivery	27,9
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Final costs higher than those indicated	5,6
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	12,9
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Fraud-related issues	7
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	9,5
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	4,5
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Other problems	5,5
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Total	4.398.470
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Some problem	48,1
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	16,5
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	16,1
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Delays in delivery	28
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Final costs higher than those indicated	4,7
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	13,7
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Fraud-related issues	4,4
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	5,3
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Other problems	4
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Total	5.701.030
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Some problem	47,1
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	16,7
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	15,2
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Delays in delivery	29,7
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Final costs higher than those indicated	5,5
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	13,9
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Fraud-related issues	6,3
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	8,4
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	6,9
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Other problems	3,8
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Total	6.019.630
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Some problem	45,8
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	15,3
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	14,4
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Delays in delivery	28,3
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Final costs higher than those indicated	4,2
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	13,5
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Fraud-related issues	4,3
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	6,6
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	4,1
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Other problems	4,9
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Total	1.766.298
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Some problem	51,2
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	17,8
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	14,1
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Delays in delivery	29,2
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Final costs higher than those indicated	4,5
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	11,8
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Fraud-related issues	4,7
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	7,5
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Other problems	2,5
People that have made online purchases in the last 3 months	Type of household: Single-person household	Total	1.572.096
People that have made online purchases in the last 3 months	Type of household: Single-person household	Some problem	46,1
People that have made online purchases in the last 3 months	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	17,3
People that have made online purchases in the last 3 months	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	14,9
People that have made online purchases in the last 3 months	Type of household: Single-person household	Delays in delivery	27,9
People that have made online purchases in the last 3 months	Type of household: Single-person household	Final costs higher than those indicated	5,6
People that have made online purchases in the last 3 months	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	12,9
People that have made online purchases in the last 3 months	Type of household: Single-person household	Fraud-related issues	7
People that have made online purchases in the last 3 months	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	9,5
People that have made online purchases in the last 3 months	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	4,5
People that have made online purchases in the last 3 months	Type of household: Single-person household	Other problems	5,5
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Total	2.324.677
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Some problem	46,8
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	17,8
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	13,3
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Delays in delivery	29,7
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Final costs higher than those indicated	5,8
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	13,8
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Fraud-related issues	6,6
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	6,4
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Other problems	3,4
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Total	2.797.272
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Some problem	47,7
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	15,6
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	16,7
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Delays in delivery	27,8
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Final costs higher than those indicated	4,4
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	12,2
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Fraud-related issues	3,8
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Other problems	4,1
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Total	10.958.651
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Some problem	46,7
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	16
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	15,2
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Delays in delivery	28,5
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Final costs higher than those indicated	4,5
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	13,6
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Fraud-related issues	4,8
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	5,2
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Other problems	4,1
People that have made online purchases in the last 3 months	Type of household: Other type of household	Total	1.804.828
People that have made online purchases in the last 3 months	Type of household: Other type of household	Some problem	51,2
People that have made online purchases in the last 3 months	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	17,1
People that have made online purchases in the last 3 months	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	14
People that have made online purchases in the last 3 months	Type of household: Other type of household	Delays in delivery	30,6
People that have made online purchases in the last 3 months	Type of household: Other type of household	Final costs higher than those indicated	5,5
People that have made online purchases in the last 3 months	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Type of household: Other type of household	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	8,7
People that have made online purchases in the last 3 months	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	8,4
People that have made online purchases in the last 3 months	Type of household: Other type of household	Other problems	4,9
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Total	8.968.135
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Some problem	46,2
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment, or it was difficult to use	15,4
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	15,8
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Delays in delivery	26,1
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	3,4
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	13,2
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Fraud-related issues	4,9
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	7,5
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Cohabitation in couple: Living with your spouse	Other problems	3,8
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.330.068
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	49,2
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	16,6
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	18,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	32,8
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	8,7
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	17,2
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	9,4
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	6,5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	7,5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	8.159.322
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Some problem	47,8
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	17,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	13,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	30,5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	5,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	12,6
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	7,5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	5,8
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	3,7
People that have made online purchases in the last 3 months	Nationality: Spanish	Total	17.224.840
People that have made online purchases in the last 3 months	Nationality: Spanish	Some problem	46,9
People that have made online purchases in the last 3 months	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	16,5
People that have made online purchases in the last 3 months	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	Nationality: Spanish	Delays in delivery	27,9
People that have made online purchases in the last 3 months	Nationality: Spanish	Final costs higher than those indicated	4,7
People that have made online purchases in the last 3 months	Nationality: Spanish	Products or services ordered with defects or different from those ordered	13,6
People that have made online purchases in the last 3 months	Nationality: Spanish	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Nationality: Spanish	Other problems	4
People that have made online purchases in the last 3 months	Nationality: Foreign	Total	2.232.685
People that have made online purchases in the last 3 months	Nationality: Foreign	Some problem	49,5
People that have made online purchases in the last 3 months	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	15,4
People that have made online purchases in the last 3 months	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	14,8
People that have made online purchases in the last 3 months	Nationality: Foreign	Delays in delivery	34,8
People that have made online purchases in the last 3 months	Nationality: Foreign	Final costs higher than those indicated	5,6
People that have made online purchases in the last 3 months	Nationality: Foreign	Products or services ordered with defects or different from those ordered	12,3
People that have made online purchases in the last 3 months	Nationality: Foreign	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	8,8
People that have made online purchases in the last 3 months	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	8,8
People that have made online purchases in the last 3 months	Nationality: Foreign	Other problems	5,6
People who have had problems purchasing in the last 3 months	Total Persons	Total	9.190.967
People who have had problems purchasing in the last 3 months	Total Persons	Some problem	100
People who have had problems purchasing in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	34,6
People who have had problems purchasing in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	31,9
People who have had problems purchasing in the last 3 months	Total Persons	Delays in delivery	60,8
People who have had problems purchasing in the last 3 months	Total Persons	Final costs higher than those indicated	10,2
People who have had problems purchasing in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	28,5
People who have had problems purchasing in the last 3 months	Total Persons	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	16,4
People who have had problems purchasing in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	11,7
People who have had problems purchasing in the last 3 months	Total Persons	Other problems	8,9
People who have had problems purchasing in the last 3 months	Sex: Male	Total	4.764.963
People who have had problems purchasing in the last 3 months	Sex: Male	Some problem	100
People who have had problems purchasing in the last 3 months	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	34,9
People who have had problems purchasing in the last 3 months	Sex: Male	Difficulty finding information about warranties or other legal rights	34,3
People who have had problems purchasing in the last 3 months	Sex: Male	Delays in delivery	62,4
People who have had problems purchasing in the last 3 months	Sex: Male	Final costs higher than those indicated	10,3
People who have had problems purchasing in the last 3 months	Sex: Male	Products or services ordered with defects or different from those ordered	29,8
People who have had problems purchasing in the last 3 months	Sex: Male	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	17,4
People who have had problems purchasing in the last 3 months	Sex: Male	Foreign sellers who do not fulfill orders in Spain	12
People who have had problems purchasing in the last 3 months	Sex: Male	Other problems	10,5
People who have had problems purchasing in the last 3 months	Sex: Female	Total	4.426.004
People who have had problems purchasing in the last 3 months	Sex: Female	Some problem	100
People who have had problems purchasing in the last 3 months	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	34,3
People who have had problems purchasing in the last 3 months	Sex: Female	Difficulty finding information about warranties or other legal rights	29,2
People who have had problems purchasing in the last 3 months	Sex: Female	Delays in delivery	59,1
People who have had problems purchasing in the last 3 months	Sex: Female	Final costs higher than those indicated	10,2
People who have had problems purchasing in the last 3 months	Sex: Female	Products or services ordered with defects or different from those ordered	27
People who have had problems purchasing in the last 3 months	Sex: Female	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	15,2
People who have had problems purchasing in the last 3 months	Sex: Female	Foreign sellers who do not fulfill orders in Spain	11,4
People who have had problems purchasing in the last 3 months	Sex: Female	Other problems	7,2
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Total	1.440.098
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Some problem	100
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	30,2
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	23,5
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Delays in delivery	68,4
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Final costs higher than those indicated	13,1
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	23,4
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Fraud-related issues	7
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	10,5
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	14,5
People who have had problems purchasing in the last 3 months	Age: 16 to 24 years old	Other problems	6,2
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Total	1.837.505
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Some problem	100
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	38,4
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	36,8
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Delays in delivery	63,9
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Final costs higher than those indicated	9,9
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	31,8
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Fraud-related issues	12,3
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	20,2
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	14,3
People who have had problems purchasing in the last 3 months	Age: 25 to 34 years old	Other problems	10,5
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Total	2.383.662
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Some problem	100
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	34,5
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	29,8
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Delays in delivery	63,6
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Final costs higher than those indicated	10,7
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	30,5
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Fraud-related issues	12,3
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	16,7
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	10
People who have had problems purchasing in the last 3 months	Age: 35 to 44 years old	Other problems	8,8
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Total	1.897.588
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Some problem	100
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	35,5
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	31,7
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Delays in delivery	53,4
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Final costs higher than those indicated	7,4
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	30,3
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Fraud-related issues	10,6
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	15,7
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	9,8
People who have had problems purchasing in the last 3 months	Age: 45 to 54 years old	Other problems	10,7
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Total	1.136.703
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Some problem	100
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	33,9
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	36,6
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Delays in delivery	53,9
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Final costs higher than those indicated	10,3
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	24,5
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Fraud-related issues	10,3
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	16,1
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	11,5
People who have had problems purchasing in the last 3 months	Age: 55 to 64 years old	Other problems	8,8
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Total	495.410
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Some problem	100
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	32,6
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	37,5
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Delays in delivery	57,6
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Final costs higher than those indicated	11,2
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	23,1
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Fraud-related issues	13,3
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	20,4
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems purchasing in the last 3 months	Age: 65 to 74 years old	Other problems	4,8
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	3.979.692
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	100
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	35,8
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	33,2
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	58,7
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	11,1
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	26,7
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	11,2
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	15,7
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems purchasing in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	7,5
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	1.042.986
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Some problem	100
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	35,8
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	29
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	58,5
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	10,4
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	27,3
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	10,3
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	13,8
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	17,3
People who have had problems purchasing in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	8
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	1.501.696
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Some problem	100
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	30,6
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	64,9
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	9
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	31,4
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	14,1
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	21,1
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	16,8
People who have had problems purchasing in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	9,9
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	970.978
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Some problem	100
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	33,4
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	31,7
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	56,1
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	8,6
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	31,1
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	6,7
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	17,6
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	8,8
People who have had problems purchasing in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	10,9
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	1.695.614
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Some problem	100
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	35,5
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	30,2
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Delays in delivery	66,2
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	9,9
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	29,2
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Fraud-related issues	10,3
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	14,6
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	9
People who have had problems purchasing in the last 3 months	Habitat: Less than 10,000 inhabitants	Other problems	10,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Total	725.221
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Some problem	100
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	37,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Delays in delivery	60,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Final costs higher than those indicated	12
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	28
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Fraud-related issues	15,2
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	20,5
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	9,7
People who have had problems purchasing in the last 3 months	Size of the household: Households with 1 member	Other problems	12
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Total	2.115.423
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Some problem	100
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	34,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	33,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Delays in delivery	58,2
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Final costs higher than those indicated	9,7
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	28,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Fraud-related issues	9,2
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	16,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	11
People who have had problems purchasing in the last 3 months	Size of the household: Households with 2 members	Other problems	8,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Total	2.687.295
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Some problem	100
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	35,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Delays in delivery	63,1
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Final costs higher than those indicated	11,7
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	29,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Fraud-related issues	13,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	17,8
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	14,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 3 members	Other problems	8,1
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Total	2.758.671
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Some problem	100
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	33,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	31,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Delays in delivery	61,8
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Final costs higher than those indicated	9,1
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	29,5
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Fraud-related issues	9,3
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	9
People who have had problems purchasing in the last 3 months	Size of the household: Households with 4 members	Other problems	10,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Total	904.356
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Some problem	100
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	34,8
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	27,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Delays in delivery	57,1
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Final costs higher than those indicated	8,9
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	23,1
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Fraud-related issues	9,2
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	14,4
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	14,6
People who have had problems purchasing in the last 3 months	Size of the household: Households with 5 or more members	Other problems	4,9
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Total	725.221
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Some problem	100
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	37,4
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Delays in delivery	60,6
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Final costs higher than those indicated	12
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	28
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Fraud-related issues	15,2
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	20,5
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	9,7
People who have had problems purchasing in the last 3 months	Type of household: Single-person household	Other problems	12
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Total	1.087.886
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Some problem	100
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	38,1
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	28,3
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Delays in delivery	63,5
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Final costs higher than those indicated	12,3
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	29,4
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Fraud-related issues	14,2
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	16,3
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	13,8
People who have had problems purchasing in the last 3 months	Type of household: Single parent living with a child	Other problems	7,4
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Total	1.334.371
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Some problem	100
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	32,7
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	35,1
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Delays in delivery	58,2
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Final costs higher than those indicated	9,1
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	25,6
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Fraud-related issues	8
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	16
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems purchasing in the last 3 months	Type of household: Couple living together without children	Other problems	8,7
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Total	5.118.787
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Some problem	100
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	34,2
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	32,5
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Delays in delivery	61,1
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Final costs higher than those indicated	9,7
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	29,1
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Fraud-related issues	10,4
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	15,8
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	11,1
People who have had problems purchasing in the last 3 months	Type of household: Couple living together with children	Other problems	8,7
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Total	924.701
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Some problem	100
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	33,4
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	27,2
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Delays in delivery	59,7
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Final costs higher than those indicated	10,8
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	28
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Fraud-related issues	11
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	16,9
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	16,4
People who have had problems purchasing in the last 3 months	Type of household: Other type of household	Other problems	9,6
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Total	4.141.968
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Some problem	100
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Technical failures on the website during ordering or payment, or it was difficult to use	33,4
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Difficulty finding information about warranties or other legal rights	34,2
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Delays in delivery	56,4
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Final costs higher than those indicated	7,4
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Products or services ordered with defects or different from those ordered	28,7
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Fraud-related issues	10,6
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Difficult claims or compensation or without satisfactory response after the claim	16,2
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems purchasing in the last 3 months	Cohabitation in couple: Living with your spouse	Other problems	8,1
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	1.147.256
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	100
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	33,7
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	37,1
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	66,7
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	17,7
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	34,9
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	10,1
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	19,1
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	13,2
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	15,3
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	3.901.743
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Some problem	100
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	36,2
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	27,8
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	63,7
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	11
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	26,4
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	11,5
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	15,7
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	12,2
People who have had problems purchasing in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	7,8
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Total	8.086.717
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Some problem	100
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	35,1
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	32,1
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Delays in delivery	59,5
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Final costs higher than those indicated	10,1
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Products or services ordered with defects or different from those ordered	29
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	16,1
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	10,9
People who have had problems purchasing in the last 3 months	Nationality: Spanish	Other problems	8,6
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Total	1.104.250
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Some problem	100
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	31,1
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	29,9
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Delays in delivery	70,4
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Final costs higher than those indicated	11,3
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Products or services ordered with defects or different from those ordered	24,8
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	17,9
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	17,8
People who have had problems purchasing in the last 3 months	Nationality: Foreign	Other problems	11,2