Population class	Socio-economic characteristics	Problem when purchasing	Total
Total Persons  (16 to 74 years old)	Total Persons	Total	35.236.585
Total Persons  (16 to 74 years old)	Total Persons	Some problem	26,1
Total Persons  (16 to 74 years old)	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	9
Total Persons  (16 to 74 years old)	Total Persons	Difficulty finding information about warranties or other legal rights	8,3
Total Persons  (16 to 74 years old)	Total Persons	Delays in delivery	15,9
Total Persons  (16 to 74 years old)	Total Persons	Final costs higher than those indicated	2,7
Total Persons  (16 to 74 years old)	Total Persons	Products or services ordered with defects or different from those ordered	7,4
Total Persons  (16 to 74 years old)	Total Persons	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons  (16 to 74 years old)	Total Persons	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons  (16 to 74 years old)	Total Persons	Other problems	2,3
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Total	1.276.240
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Some problem	3,3
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Technical failures on the website during ordering or payment, or it was difficult to use	1,3
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Difficulty finding information about warranties or other legal rights	0,1
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Delays in delivery	2,5
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Final costs higher than those indicated	..
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Products or services ordered with defects or different from those ordered	0,2
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Fraud-related issues	0,4
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Difficult claims or compensation or without satisfactory response after the claim	0,9
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Foreign sellers who do not fulfill orders in Spain	0,9
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Other problems	1
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Total	3.266.556
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Some problem	7,4
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	1,8
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	1,8
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Delays in delivery	5
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Final costs higher than those indicated	0,8
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	2,1
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Fraud-related issues	0,9
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	1,6
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	1,7
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Other problems	0,4
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Total	8.629.193
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Some problem	16,3
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	4
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	4,5
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Delays in delivery	10,4
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Final costs higher than those indicated	1,4
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	4,3
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Fraud-related issues	1,7
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	2,7
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	2,1
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Other problems	1,3
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Total	8.767.316
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Some problem	29,6
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	9,9
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	7,9
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Delays in delivery	18,8
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	3,8
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	8
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Fraud-related issues	3
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	4,6
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	2,9
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Other problems	2,5
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Total	3.811.436
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Some problem	32,9
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	11,6
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	9,1
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Delays in delivery	20,4
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	3,5
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	10,4
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Fraud-related issues	4,3
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	4,9
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	4,5
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Other problems	3,9
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Total	3.740.780
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Some problem	36,2
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	14,6
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	13,9
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Delays in delivery	20,1
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Final costs higher than those indicated	3,4
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	10,6
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Fraud-related issues	3,7
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	4,1
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Other problems	2,4
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Total	5.320.149
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Some problem	39,8
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	15,3
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	15,6
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Delays in delivery	22,8
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	3,6
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	11,7
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Fraud-related issues	4,4
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	7,2
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	4,3
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Other problems	3,6
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Total	385.132
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Some problem	45,8
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	22
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	20,3
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Delays in delivery	29
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Final costs higher than those indicated	3,8
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	14
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Fraud-related issues	6,4
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	8,8
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	3
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Other problems	6,3
Total Persons  (16 to 74 years old)	Studies completed: Others	Total	39.784
Total Persons  (16 to 74 years old)	Studies completed: Others	Some problem	11,4
Total Persons  (16 to 74 years old)	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	4,8
Total Persons  (16 to 74 years old)	Studies completed: Others	Difficulty finding information about warranties or other legal rights	8,5
Total Persons  (16 to 74 years old)	Studies completed: Others	Delays in delivery	3,7
Total Persons  (16 to 74 years old)	Studies completed: Others	Final costs higher than those indicated	..
Total Persons  (16 to 74 years old)	Studies completed: Others	Products or services ordered with defects or different from those ordered	8,5
Total Persons  (16 to 74 years old)	Studies completed: Others	Fraud-related issues	3,7
Total Persons  (16 to 74 years old)	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total Persons  (16 to 74 years old)	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	5,4
Total Persons  (16 to 74 years old)	Studies completed: Others	Other problems	1,2
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Total	18.703.329
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Some problem	30,9
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	11,4
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	10
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Delays in delivery	18,3
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Final costs higher than those indicated	2,9
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	9,1
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	5
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	3,4
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Other problems	2,9
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Total	4.680.884
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Some problem	23,5
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	6,8
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	6,9
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Delays in delivery	14,5
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	2
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	6
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Fraud-related issues	2,7
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	4,4
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Other problems	1,9
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Total	3.065.503
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Some problem	34,6
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	11,7
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	10,2
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Delays in delivery	23,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Final costs higher than those indicated	5,6
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	9
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Fraud-related issues	3,7
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	5,1
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	4,5
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Other problems	3,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Total	1.587.624
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Some problem	12,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	2,9
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	3,5
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Delays in delivery	6,9
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	0,5
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	4,1
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Fraud-related issues	1,4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	0,6
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	2,4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Other problems	0,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Total	5.377.249
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Some problem	12,2
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	3,9
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	4,2
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Delays in delivery	7,4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	1,4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	3,1
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Fraud-related issues	1,6
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	2,7
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	2
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Other problems	0,9
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Total	1.821.996
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Some problem	22,2
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	6,2
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	7,2
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Delays in delivery	14,7
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Final costs higher than those indicated	2,3
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	6,5
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Fraud-related issues	3,1
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	2,3
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Other problems	2,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	11.899.151
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	31,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	11
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	9,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	18,5
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	2,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	9,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	3,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	4,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	3,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	2,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Total	3.540.558
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	32,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	12,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	9,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	19,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	3,5
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	8
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	2,6
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	5,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	3,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Total	1.226.093
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Some problem	25,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	12,1
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	10,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Delays in delivery	16,1
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	3,1
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	9,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	1,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	2,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Other problems	3,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Total	1.850.403
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Some problem	29,6
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	11,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	14,1
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Delays in delivery	15,5
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	7,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	5
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	6,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Other problems	2,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Total	187.124
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Some problem	25,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	3,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	..
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Delays in delivery	21
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Final costs higher than those indicated	..
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	7,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Fraud-related issues	..
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	0,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	0,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	..
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Total	15.280.545
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Some problem	31,5
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	12
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	10,6
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Delays in delivery	19
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	3,1
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	9,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	3,7
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Other problems	3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Total	3.422.783
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Some problem	27,9
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	8,7
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	7,7
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Delays in delivery	15,2
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	2,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	8,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Fraud-related issues	3,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	4
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	2,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Other problems	2,3
Total Persons  (16 to 74 years old)	Main occupation: Manual	Total	5.878.180
Total Persons  (16 to 74 years old)	Main occupation: Manual	Some problem	20,9
Total Persons  (16 to 74 years old)	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	5,8
Total Persons  (16 to 74 years old)	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	5,9
Total Persons  (16 to 74 years old)	Main occupation: Manual	Delays in delivery	14,7
Total Persons  (16 to 74 years old)	Main occupation: Manual	Final costs higher than those indicated	1,6
Total Persons  (16 to 74 years old)	Main occupation: Manual	Products or services ordered with defects or different from those ordered	5,6
Total Persons  (16 to 74 years old)	Main occupation: Manual	Fraud-related issues	2,6
Total Persons  (16 to 74 years old)	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total Persons  (16 to 74 years old)	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	3,4
Total Persons  (16 to 74 years old)	Main occupation: Manual	Other problems	2,2
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Total	12.825.148
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Some problem	35,4
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	14
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	11,9
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Delays in delivery	19,9
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Final costs higher than those indicated	3,5
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	10,8
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Fraud-related issues	3,5
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	5,5
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	3,5
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Other problems	3,2
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Total	791.036
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Some problem	44,9
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	15,8
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Delays in delivery	25,3
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Final costs higher than those indicated	6
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	18
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Fraud-related issues	4,1
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	8,5
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	5,4
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Other problems	5,5
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Total	17.912.293
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Some problem	30,2
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	11,2
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	9,8
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Delays in delivery	18
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Final costs higher than those indicated	2,8
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	8,7
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	4,8
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	3,3
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Other problems	2,7
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Total	4.898.218
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Some problem	17,1
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment, or it was difficult to use	6
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	4,6
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Delays in delivery	11,2
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	2,4
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	5,1
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Fraud-related issues	2,2
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	2,6
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	2
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Other problems	2,8
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Total	10.447.296
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Some problem	20,7
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment, or it was difficult to use	7
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	7,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Delays in delivery	13,3
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	2,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	6,3
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Fraud-related issues	2,5
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Other problems	2,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Total	7.318.865
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Some problem	31,4
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment, or it was difficult to use	11
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	9,8
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	20,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	3,3
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	8,8
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues	3,2
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	5,5
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	4,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Other problems	2,7
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Total	2.929.884
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Some problem	34,3
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Technical failures on the website during ordering or payment, or it was difficult to use	12,9
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Difficulty finding information about warranties or other legal rights	10,7
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Delays in delivery	17,7
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Final costs higher than those indicated	2,3
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Products or services ordered with defects or different from those ordered	10,8
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Fraud-related issues	2,5
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Foreign sellers who do not fulfill orders in Spain	2,5
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Other problems	2,5
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Total	4.417.846
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Some problem	39,1
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	14,2
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Difficulty finding information about warranties or other legal rights	13,7
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Delays in delivery	20,1
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Final costs higher than those indicated	3,7
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Products or services ordered with defects or different from those ordered	10,7
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Fraud-related issues	4,1
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Difficult claims or compensation or without satisfactory response after the claim	5,1
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Foreign sellers who do not fulfill orders in Spain	3,8
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Other problems	3
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Total	5.224.476
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Some problem	22,2
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	6,7
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	6,1
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Delays in delivery	14,8
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Final costs higher than those indicated	2,3
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	5,2
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Fraud-related issues	2,8
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	3,2
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	2,3
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Other problems	1,1
People that have made online purchases in the last 3 months	Total Persons	Total	19.457.524
People that have made online purchases in the last 3 months	Total Persons	Some problem	47,2
People that have made online purchases in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
People that have made online purchases in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	Total Persons	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Total Persons	Final costs higher than those indicated	4,8
People that have made online purchases in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	13,4
People that have made online purchases in the last 3 months	Total Persons	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Total Persons	Other problems	4,2
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Total	83.961
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Some problem	49,9
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Technical failures on the website during ordering or payment, or it was difficult to use	19,3
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty finding information about warranties or other legal rights	1,4
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Delays in delivery	38,4
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Final costs higher than those indicated	..
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Products or services ordered with defects or different from those ordered	3,3
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Difficult claims or compensation or without satisfactory response after the claim	14,1
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Foreign sellers who do not fulfill orders in Spain	13,1
People that have made online purchases in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	15
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Total	542.873
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Some problem	44,6
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	10,6
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	11,1
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Delays in delivery	30,1
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	12,7
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	9,6
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	10,1
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Other problems	2,6
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Total	3.615.944
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Some problem	38,9
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	9,7
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	10,8
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Delays in delivery	24,8
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Final costs higher than those indicated	3,2
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	10,2
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Fraud-related issues	4,1
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	6,5
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Other problems	3,1
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Total	5.288.157
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Some problem	49
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	13,2
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Delays in delivery	31,1
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	6,3
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	13,2
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Fraud-related issues	4,9
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	4,8
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Other problems	4,1
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Total	2.662.224
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Some problem	47,1
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	16,7
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	13,1
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Delays in delivery	29,2
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	5
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	14,9
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Fraud-related issues	6,1
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	6,5
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Other problems	5,6
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Total	2.777.945
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Some problem	48,7
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	19,7
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	18,7
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Delays in delivery	27
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	14,3
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Fraud-related issues	5
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	7,1
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	5,6
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Other problems	3,3
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Total	4.179.922
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Some problem	50,7
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	19,5
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	19,9
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Delays in delivery	29
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	4,6
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	14,9
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	9,1
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Other problems	4,6
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Total	301.977
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Some problem	58,4
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	28,1
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	25,9
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Delays in delivery	36,9
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Final costs higher than those indicated	4,8
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	17,8
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Fraud-related issues	8,2
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	11,2
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	3,8
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Other problems	8,1
People that have made online purchases in the last 3 months	Studies completed: Others	Total	4.520
People that have made online purchases in the last 3 months	Studies completed: Others	Some problem	100
People that have made online purchases in the last 3 months	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	42
People that have made online purchases in the last 3 months	Studies completed: Others	Difficulty finding information about warranties or other legal rights	74,8
People that have made online purchases in the last 3 months	Studies completed: Others	Delays in delivery	32,9
People that have made online purchases in the last 3 months	Studies completed: Others	Final costs higher than those indicated	..
People that have made online purchases in the last 3 months	Studies completed: Others	Products or services ordered with defects or different from those ordered	74,8
People that have made online purchases in the last 3 months	Studies completed: Others	Fraud-related issues	32,9
People that have made online purchases in the last 3 months	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	32,9
People that have made online purchases in the last 3 months	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	47,5
People that have made online purchases in the last 3 months	Studies completed: Others	Other problems	10,5
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Total	12.475.705
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Some problem	46,3
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	17,1
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	15
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Delays in delivery	27,4
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Final costs higher than those indicated	4,4
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	13,7
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Fraud-related issues	4,8
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	7,5
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Other problems	4,3
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Total	2.366.468
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Some problem	46,4
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	13,5
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	13,7
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	3,9
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	12
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	8,7
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Other problems	3,8
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Total	1.904.290
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Some problem	55,8
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	18,9
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	16,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Delays in delivery	37,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Final costs higher than those indicated	9,1
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	14,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Fraud-related issues	5,9
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	8,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	7,3
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Other problems	5,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Total	445.449
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Some problem	43,9
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	10,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	12,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Delays in delivery	24,7
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	1,7
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	14,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Fraud-related issues	4,9
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	2,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	8,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Other problems	1,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Total	1.395.660
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Some problem	47,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	15,1
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	16,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Delays in delivery	28,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	5,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	11,8
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Fraud-related issues	6,1
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	10,6
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	7,6
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Other problems	3,4
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Total	869.953
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Some problem	46,5
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	13
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Delays in delivery	30,8
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Final costs higher than those indicated	4,9
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	13,7
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Fraud-related issues	6,5
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	6,2
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Other problems	4,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	8.124.550
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	45,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	16,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	14,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	27
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	4,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	14,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	7,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.347.310
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	48,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	19,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	14,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	29,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	5,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	12,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	3,9
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	8,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	6
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	5,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	737.857
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Some problem	42,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	20,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	17
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Delays in delivery	26,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	5,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	16,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	2,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	4,6
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other problems	5,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.175.682
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Some problem	46,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	18,6
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	22,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Delays in delivery	24,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	3,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	12
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	7,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	9,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other problems	4,3
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	90.305
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Some problem	53,4
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	7,8
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	..
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Delays in delivery	43,6
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Final costs higher than those indicated	..
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	16,2
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Fraud-related issues	..
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	0,9
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	0,9
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	..
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Total	10.347.579
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Some problem	46,6
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	17,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	15,6
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Delays in delivery	28
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	4,5
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	13,8
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Fraud-related issues	4,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Other problems	4,4
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Total	2.128.126
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Some problem	44,8
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	14
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	12,3
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Delays in delivery	24,5
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	3,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	6,5
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	3,6
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Other problems	3,7
People that have made online purchases in the last 3 months	Main occupation: Manual	Total	2.876.132
People that have made online purchases in the last 3 months	Main occupation: Manual	Some problem	42,7
People that have made online purchases in the last 3 months	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	11,9
People that have made online purchases in the last 3 months	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	12,1
People that have made online purchases in the last 3 months	Main occupation: Manual	Delays in delivery	30
People that have made online purchases in the last 3 months	Main occupation: Manual	Final costs higher than those indicated	3,2
People that have made online purchases in the last 3 months	Main occupation: Manual	Products or services ordered with defects or different from those ordered	11,4
People that have made online purchases in the last 3 months	Main occupation: Manual	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	6,9
People that have made online purchases in the last 3 months	Main occupation: Manual	Other problems	4,4
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Total	9.599.574
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Some problem	47,4
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	18,6
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	15,9
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Delays in delivery	26,6
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Final costs higher than those indicated	4,7
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Fraud-related issues	4,7
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	7,3
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	4,6
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Other problems	4,2
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Total	721.571
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Some problem	49,3
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	18
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	17,4
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Delays in delivery	27,8
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Final costs higher than those indicated	6,5
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	19,7
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Fraud-related issues	4,5
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	9,3
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	6
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Other problems	6
People that have made online purchases in the last 3 months	Main occupation: Other workers	Total	11.754.134
People that have made online purchases in the last 3 months	Main occupation: Other workers	Some problem	46,1
People that have made online purchases in the last 3 months	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	17
People that have made online purchases in the last 3 months	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	14,9
People that have made online purchases in the last 3 months	Main occupation: Other workers	Delays in delivery	27,4
People that have made online purchases in the last 3 months	Main occupation: Other workers	Final costs higher than those indicated	4,3
People that have made online purchases in the last 3 months	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Main occupation: Other workers	Fraud-related issues	4,8
People that have made online purchases in the last 3 months	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	7,3
People that have made online purchases in the last 3 months	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Main occupation: Other workers	Other problems	4,2
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Total	1.719.707
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Some problem	48,7
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment, or it was difficult to use	17
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	13,2
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Delays in delivery	31,8
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	6,8
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	14,6
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Fraud-related issues	6,3
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	5,6
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Other problems	8
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Total	5.001.166
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Some problem	43,2
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment, or it was difficult to use	14,6
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	14,9
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Delays in delivery	27,8
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	4,5
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	13,2
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	8,5
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	6,5
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Other problems	4,3
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Total	4.510.123
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Some problem	51
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment, or it was difficult to use	17,9
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	15,8
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	32,7
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	5,4
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	14,2
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	9
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	4,4
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Total	2.198.693
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Some problem	45,7
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Technical failures on the website during ordering or payment, or it was difficult to use	17,1
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty finding information about warranties or other legal rights	14,3
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Delays in delivery	23,6
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Final costs higher than those indicated	3,1
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Fraud-related issues	3,4
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Foreign sellers who do not fulfill orders in Spain	3,4
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	3,4
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Total	3.488.698
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Some problem	49,6
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	18
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Difficulty finding information about warranties or other legal rights	17,4
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Delays in delivery	25,4
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Final costs higher than those indicated	4,7
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Products or services ordered with defects or different from those ordered	13,6
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Difficult claims or compensation or without satisfactory response after the claim	6,5
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Foreign sellers who do not fulfill orders in Spain	4,8
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Other problems	3,8
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Total	2.539.138
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Some problem	45,6
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	13,9
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	12,6
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Delays in delivery	30,4
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Final costs higher than those indicated	4,7
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	10,7
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	6,6
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Other problems	2,3
People who have had problems purchasing in the last 3 months	Total Persons	Total	9.190.967
People who have had problems purchasing in the last 3 months	Total Persons	Some problem	100
People who have had problems purchasing in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	34,6
People who have had problems purchasing in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	31,9
People who have had problems purchasing in the last 3 months	Total Persons	Delays in delivery	60,8
People who have had problems purchasing in the last 3 months	Total Persons	Final costs higher than those indicated	10,2
People who have had problems purchasing in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	28,5
People who have had problems purchasing in the last 3 months	Total Persons	Fraud-related issues	10,9
People who have had problems purchasing in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	16,4
People who have had problems purchasing in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	11,7
People who have had problems purchasing in the last 3 months	Total Persons	Other problems	8,9
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Total	41.879
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Technical failures on the website during ordering or payment, or it was difficult to use	38,7
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty finding information about warranties or other legal rights	2,7
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Delays in delivery	77,1
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Final costs higher than those indicated	..
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Products or services ordered with defects or different from those ordered	6,6
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Fraud-related issues	11
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Difficult claims or compensation or without satisfactory response after the claim	28,3
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Foreign sellers who do not fulfill orders in Spain	26,3
People who have had problems purchasing in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	30
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Total	242.300
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	23,6
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	24,9
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Delays in delivery	67,4
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Final costs higher than those indicated	10,4
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	28,5
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Fraud-related issues	12
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	21,5
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	22,7
People who have had problems purchasing in the last 3 months	Studies completed: Primary Education	Other problems	5,9
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Total	1.406.292
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	24,8
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	27,8
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Delays in delivery	63,7
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Final costs higher than those indicated	8,3
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	26,2
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Fraud-related issues	10,6
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	16,8
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	13,1
People who have had problems purchasing in the last 3 months	Studies completed: First stage Secondary Education	Other problems	8,1
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Total	2.593.552
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	33,5
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	26,9
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Delays in delivery	63,4
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	12,8
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	27
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Fraud-related issues	10,1
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	15,5
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	9,9
People who have had problems purchasing in the last 3 months	Studies completed: Second stage Secondary Education	Other problems	8,4
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Total	1.254.113
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	35,4
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	27,7
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Delays in delivery	61,9
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	10,5
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	31,6
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Fraud-related issues	13
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	14,9
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	13,8
People who have had problems purchasing in the last 3 months	Studies completed: Advanced Vocational Education	Other problems	12
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Total	1.352.577
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	40,5
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	38,5
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Delays in delivery	55,5
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Final costs higher than those indicated	9,4
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	29,4
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Fraud-related issues	10,2
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	11,4
People who have had problems purchasing in the last 3 months	Studies completed: University studies and similar	Other problems	6,7
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Total	2.119.330
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	38,4
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	39,2
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Delays in delivery	57,1
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	9
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	29,4
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Fraud-related issues	11
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	18
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems purchasing in the last 3 months	Studies completed: University studies, Master's and similar	Other problems	9,1
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Total	176.404
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	48,1
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	44,4
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Delays in delivery	63,2
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Final costs higher than those indicated	8,3
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	30,5
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Fraud-related issues	14
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	19,1
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	6,5
People who have had problems purchasing in the last 3 months	Studies completed: University doctorate	Other problems	13,8
People who have had problems purchasing in the last 3 months	Studies completed: Others	Total	4.520
People who have had problems purchasing in the last 3 months	Studies completed: Others	Some problem	100
People who have had problems purchasing in the last 3 months	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	42
People who have had problems purchasing in the last 3 months	Studies completed: Others	Difficulty finding information about warranties or other legal rights	74,8
People who have had problems purchasing in the last 3 months	Studies completed: Others	Delays in delivery	32,9
People who have had problems purchasing in the last 3 months	Studies completed: Others	Final costs higher than those indicated	..
People who have had problems purchasing in the last 3 months	Studies completed: Others	Products or services ordered with defects or different from those ordered	74,8
People who have had problems purchasing in the last 3 months	Studies completed: Others	Fraud-related issues	32,9
People who have had problems purchasing in the last 3 months	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	32,9
People who have had problems purchasing in the last 3 months	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	47,5
People who have had problems purchasing in the last 3 months	Studies completed: Others	Other problems	10,5
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Total	5.772.790
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Some problem	100
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	36,9
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	32,5
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Delays in delivery	59,2
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Final costs higher than those indicated	9,5
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	29,6
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Fraud-related issues	10,4
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	16,1
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	11,1
People who have had problems purchasing in the last 3 months	Employment situation: Employed economically active persons	Other problems	9,2
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Total	1.097.794
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Some problem	100
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	29,2
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	29,4
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Delays in delivery	62
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	8,4
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	25,8
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Fraud-related issues	11,5
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	18,8
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	10,1
People who have had problems purchasing in the last 3 months	Employment situation: Unemployed economically active persons	Other problems	8,2
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Total	1.062.033
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Some problem	100
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	33,9
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	29,5
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Delays in delivery	67,3
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Final costs higher than those indicated	16,3
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	26
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Fraud-related issues	10,7
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	14,6
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	13,1
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Students	Other problems	9,4
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Total	195.333
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Some problem	100
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	23,8
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	28,6
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Delays in delivery	56,3
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	3,8
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	33
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Fraud-related issues	11,2
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	5
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	19,3
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Household chores	Other problems	2,6
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Total	658.222
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Some problem	100
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	32,1
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	34,7
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Delays in delivery	60,2
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	11,6
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	25
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Fraud-related issues	12,8
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	22,4
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	16,1
People who have had problems purchasing in the last 3 months	Employment situation: Inactive population: Pensioners	Other problems	7,2
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Total	404.794
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Some problem	100
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	27,9
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	32,5
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Delays in delivery	66,2
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Final costs higher than those indicated	10,5
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	29,3
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Fraud-related issues	14
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	13,3
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems purchasing in the last 3 months	Employment situation: Other employment situation	Other problems	10,1
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	3.715.024
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	100
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	35,3
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	31,2
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	59,1
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	9,4
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	30,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	10,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	15,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	10,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	8,7
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1.145.035
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	100
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	39,2
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	29
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	61,1
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	10,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	24,7
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	7,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	16,7
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	12,4
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	10,6
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	315.877
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Some problem	100
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	46,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	39,6
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Delays in delivery	62,4
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	12
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	38,1
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	5
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	11,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other problems	12,7
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	548.627
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Some problem	100
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	39,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	47,5
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Delays in delivery	52,2
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	6,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	25,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	16,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	20,9
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems purchasing in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other problems	9,2
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	48.227
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Some problem	100
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	14,7
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	..
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Delays in delivery	81,6
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Final costs higher than those indicated	..
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	30,4
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Fraud-related issues	..
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	1,6
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	1,6
People who have had problems purchasing in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	..
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Total	4.818.388
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Some problem	100
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	38,1
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	33,5
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Delays in delivery	60,1
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	9,7
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	29,6
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Fraud-related issues	10,2
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	16,5
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	11,7
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Full-time	Other problems	9,4
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Total	954.401
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Some problem	100
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	31,2
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	27,5
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Delays in delivery	54,7
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	8,3
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	29,7
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Fraud-related issues	11,7
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	14,4
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	8,1
People who have had problems purchasing in the last 3 months	Professional working pattern (in main job): Part-time	Other problems	8,2
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Total	1.226.832
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Some problem	100
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	27,9
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	28,4
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Delays in delivery	70,3
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Final costs higher than those indicated	7,6
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Products or services ordered with defects or different from those ordered	26,8
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Fraud-related issues	12,6
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	18,5
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	16,1
People who have had problems purchasing in the last 3 months	Main occupation: Manual	Other problems	10,3
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Total	4.545.957
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Some problem	100
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	39,4
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	33,6
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Delays in delivery	56,2
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Final costs higher than those indicated	10
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	30,3
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Fraud-related issues	9,8
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	15,5
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	9,8
People who have had problems purchasing in the last 3 months	Main occupation: Non-manual	Other problems	8,9
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Total	355.448
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Some problem	100
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	36,6
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	35,2
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Delays in delivery	56,4
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Final costs higher than those indicated	13,3
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	40,1
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Fraud-related issues	9,2
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	18,9
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had problems purchasing in the last 3 months	Main occupation: ICT workers	Other problems	12,2
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Total	5.417.342
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Some problem	100
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	37
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Delays in delivery	59,4
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Final costs higher than those indicated	9,2
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	28,9
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Fraud-related issues	10,5
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	15,9
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	11,1
People who have had problems purchasing in the last 3 months	Main occupation: Other workers	Other problems	9
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Total	838.355
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Some problem	100
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment, or it was difficult to use	34,8
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	27
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Delays in delivery	65,3
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	13,9
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	30
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Fraud-related issues	13
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	15,1
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	11,4
People who have had problems purchasing in the last 3 months	Net household monthly income Less than 900 Euros	Other problems	16,3
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Total	2.161.292
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Some problem	100
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment, or it was difficult to use	33,7
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	34,5
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Delays in delivery	64,3
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	10,3
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	30,6
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Fraud-related issues	12,2
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	19,6
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	14,9
People who have had problems purchasing in the last 3 months	Net household monthly income : From 900 to less than 1,600	Other problems	10
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Total	2.298.734
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Some problem	100
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment, or it was difficult to use	35
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	31,1
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	64,1
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	10,6
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	27,9
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues	10,1
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	17,6
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	13
People who have had problems purchasing in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	8,7
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Total	1.005.260
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Some problem	100
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Technical failures on the website during ordering or payment, or it was difficult to use	37,5
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty finding information about warranties or other legal rights	31,2
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Delays in delivery	51,6
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Final costs higher than those indicated	6,8
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Products or services ordered with defects or different from those ordered	31,6
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Fraud-related issues	7,3
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Difficult claims or compensation or without satisfactory response after the claim	15,3
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Foreign sellers who do not fulfill orders in Spain	7,4
People who have had problems purchasing in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	7,4
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Total	1.728.970
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Some problem	100
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	36,4
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Difficulty finding information about warranties or other legal rights	35,1
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Delays in delivery	51,3
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Final costs higher than those indicated	9,6
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Products or services ordered with defects or different from those ordered	27,3
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Fraud-related issues	10,4
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Difficult claims or compensation or without satisfactory response after the claim	13,1
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Foreign sellers who do not fulfill orders in Spain	9,7
People who have had problems purchasing in the last 3 months	Net household monthly income 3,000 euros or more	Other problems	7,7
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Total	1.158.357
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Some problem	100
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	30,4
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	27,7
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Delays in delivery	66,6
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Final costs higher than those indicated	10,4
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	23,4
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Fraud-related issues	12,5
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	14,4
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems purchasing in the last 3 months	Net household monthly income DK/NA	Other problems	5