Nationality Type of steps to find accommodation Total Total Total 28,552 Total Have made arrangements 10,320 Total - Through the municipal council 1,307 Total - Through a social services agency 3,146 Total - Through an NGO 1,613 Total - Through a media, internet or real estate agency advertisement 3,159 Total - Through family or friends 1,500 Total -Through a religious community 236 Total - Others 907 Total - Not given 167 Total Have not made arrangements 18,150 Total Not given 82 Spanish Total 14,316 Spanish Have made arrangements 5,949 Spanish - Through the municipal council 733 Spanish - Through a social services agency 2,112 Spanish - Through an NGO 977 Spanish - Through a media, internet or real estate agency advertisement 1,785 Spanish - Through family or friends 766 Spanish -Through a religious community 37 Spanish - Others 484 Spanish - Not given 102 Spanish Have not made arrangements 8,306 Spanish Not given 60 Foreign Total 14,236 Foreign Have made arrangements 4,371 Foreign - Through the municipal council 574 Foreign - Through a social services agency 1,034 Foreign - Through an NGO 636 Foreign - Through a media, internet or real estate agency advertisement 1,374 Foreign - Through family or friends 734 Foreign -Through a religious community 199 Foreign - Others 422 Foreign - Not given 65 Foreign Have not made arrangements 9,843 Foreign Not given 22 - European Union Total 1,818 - European Union Have made arrangements 437 - European Union - Through the municipal council 46 - European Union - Through a social services agency 207 - European Union - Through an NGO 67 - European Union - Through a media, internet or real estate agency advertisement 136 - European Union - Through family or friends 52 - European Union -Through a religious community 6 - European Union - Others 28 - European Union - Not given 9 - European Union Have not made arrangements 1,381 - European Union Not given 0 - Rest of Europe Total 555 - Rest of Europe Have made arrangements 95 - Rest of Europe - Through the municipal council 71 - Rest of Europe - Through a social services agency 79 - Rest of Europe - Through an NGO 0 - Rest of Europe - Through a media, internet or real estate agency advertisement 10 - Rest of Europe - Through family or friends 7 - Rest of Europe -Through a religious community 0 - Rest of Europe - Others 0 - Rest of Europe - Not given 0 - Rest of Europe Have not made arrangements 460 - Rest of Europe Not given 0 - Africa Total 7,587 - Africa Have made arrangements 2,362 - Africa - Through the municipal council 353 - Africa - Through a social services agency 510 - Africa - Through an NGO 296 - Africa - Through a media, internet or real estate agency advertisement 768 - Africa - Through family or friends 472 - Africa -Through a religious community 60 - Africa - Others 135 - Africa - Not given 50 - Africa Have not made arrangements 5,219 - Africa Not given 6 - America Total 3,690 - America Have made arrangements 1,227 - America - Through the municipal council 98 - America - Through a social services agency 157 - America - Through an NGO 257 - America - Through a media, internet or real estate agency advertisement 321 - America - Through family or friends 197 - America -Through a religious community 134 - America - Others 260 - America - Not given 7 - America Have not made arrangements 2,451 - America Not given 12 - Other nationality Total 587 - Other nationality Have made arrangements 249 - Other nationality - Through the municipal council 6 - Other nationality - Through a social services agency 81 - Other nationality - Through an NGO 17 - Other nationality - Through a media, internet or real estate agency advertisement 138 - Other nationality - Through family or friends 7 - Other nationality -Through a religious community 0 - Other nationality - Others 0 - Other nationality - Not given 0 - Other nationality Have not made arrangements 333 - Other nationality Not given 5