Population class	Demographic characteristics	Documentation or claim	Total
Total Persons  (16 to 74 years old)	Total Persons	Total	35.436.056
Total Persons  (16 to 74 years old)	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,3
Total Persons  (16 to 74 years old)	Total Persons	They have requested an official document or certificate	24,1
Total Persons  (16 to 74 years old)	Total Persons	They have applied for grants or rights	21,3
Total Persons  (16 to 74 years old)	Total Persons	Other requests, claims, or complaints	5,7
Total Persons  (16 to 74 years old)	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Total Persons  (16 to 74 years old)	Sex: Male	Total	17.549.857
Total Persons  (16 to 74 years old)	Sex: Male	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,5
Total Persons  (16 to 74 years old)	Sex: Male	They have requested an official document or certificate	24
Total Persons  (16 to 74 years old)	Sex: Male	They have applied for grants or rights	19,9
Total Persons  (16 to 74 years old)	Sex: Male	Other requests, claims, or complaints	5,6
Total Persons  (16 to 74 years old)	Sex: Male	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Total Persons  (16 to 74 years old)	Sex: Female	Total	17.886.199
Total Persons  (16 to 74 years old)	Sex: Female	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37
Total Persons  (16 to 74 years old)	Sex: Female	They have requested an official document or certificate	24,2
Total Persons  (16 to 74 years old)	Sex: Female	They have applied for grants or rights	22,6
Total Persons  (16 to 74 years old)	Sex: Female	Other requests, claims, or complaints	5,8
Total Persons  (16 to 74 years old)	Sex: Female	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Total	4.438.449
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	They have requested an official document or certificate	31,6
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	They have applied for grants or rights	35,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Other requests, claims, or complaints	4,8
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Total	5.191.244
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,8
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	They have requested an official document or certificate	34,7
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	They have applied for grants or rights	25,7
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Other requests, claims, or complaints	8,2
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Total	6.704.131
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,7
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	They have requested an official document or certificate	31,8
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	They have applied for grants or rights	25,7
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Other requests, claims, or complaints	7,9
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Total	7.694.662
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	They have requested an official document or certificate	23,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	They have applied for grants or rights	21,3
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Other requests, claims, or complaints	5,9
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Total	6.613.191
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	25,8
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	They have requested an official document or certificate	15,5
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	They have applied for grants or rights	15,3
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Other requests, claims, or complaints	4,2
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	7,5
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Total	4.794.379
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	10,6
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	They have requested an official document or certificate	7,1
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	They have applied for grants or rights	4,8
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Other requests, claims, or complaints	2,5
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	8,8
Total Persons  (16 to 74 years old)	Habitat: 100,000 inhabitants and over and provincial capitals	Total	14.659.218
Total Persons  (16 to 74 years old)	Habitat: 100,000 inhabitants and over and provincial capitals	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,6
Total Persons  (16 to 74 years old)	Habitat: 100,000 inhabitants and over and provincial capitals	They have requested an official document or certificate	26,2
Total Persons  (16 to 74 years old)	Habitat: 100,000 inhabitants and over and provincial capitals	They have applied for grants or rights	21,4
Total Persons  (16 to 74 years old)	Habitat: 100,000 inhabitants and over and provincial capitals	Other requests, claims, or complaints	7
Total Persons  (16 to 74 years old)	Habitat: 100,000 inhabitants and over and provincial capitals	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Total Persons  (16 to 74 years old)	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	4.343.891
Total Persons  (16 to 74 years old)	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,9
Total Persons  (16 to 74 years old)	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have requested an official document or certificate	25,2
Total Persons  (16 to 74 years old)	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have applied for grants or rights	23,4
Total Persons  (16 to 74 years old)	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other requests, claims, or complaints	4,6
Total Persons  (16 to 74 years old)	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons  (16 to 74 years old)	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	5.568.001
Total Persons  (16 to 74 years old)	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,2
Total Persons  (16 to 74 years old)	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have requested an official document or certificate	24,1
Total Persons  (16 to 74 years old)	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have applied for grants or rights	23,2
Total Persons  (16 to 74 years old)	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other requests, claims, or complaints	5,6
Total Persons  (16 to 74 years old)	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	7
Total Persons  (16 to 74 years old)	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	4.033.578
Total Persons  (16 to 74 years old)	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,9
Total Persons  (16 to 74 years old)	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have requested an official document or certificate	23,2
Total Persons  (16 to 74 years old)	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have applied for grants or rights	20,9
Total Persons  (16 to 74 years old)	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other requests, claims, or complaints	4,8
Total Persons  (16 to 74 years old)	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Total	6.831.368
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,2
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	They have requested an official document or certificate	19,3
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	They have applied for grants or rights	18,2
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Other requests, claims, or complaints	4,3
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Total	3.903.185
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	They have requested an official document or certificate	19,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	They have applied for grants or rights	13,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Other requests, claims, or complaints	5,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Total	9.606.480
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	26,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	They have requested an official document or certificate	17,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	They have applied for grants or rights	13,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Other requests, claims, or complaints	5,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Total	9.919.788
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	They have requested an official document or certificate	25,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	They have applied for grants or rights	22,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Other requests, claims, or complaints	4,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Total	9.115.892
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	They have requested an official document or certificate	31,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	They have applied for grants or rights	29,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Other requests, claims, or complaints	7,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Total	2.890.712
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	They have requested an official document or certificate	24,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	They have applied for grants or rights	26,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Other requests, claims, or complaints	6
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Total	3.903.185
Total Persons  (16 to 74 years old)	Type of household: Single-person household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,6
Total Persons  (16 to 74 years old)	Type of household: Single-person household	They have requested an official document or certificate	19,9
Total Persons  (16 to 74 years old)	Type of household: Single-person household	They have applied for grants or rights	13,6
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Other requests, claims, or complaints	5,3
Total Persons  (16 to 74 years old)	Type of household: Single-person household	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Total	4.884.499
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,3
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	They have requested an official document or certificate	23,5
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	They have applied for grants or rights	25,1
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Other requests, claims, or complaints	5,4
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Total	5.735.396
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	24,6
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	They have requested an official document or certificate	16,8
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	They have applied for grants or rights	10,6
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Other requests, claims, or complaints	5,4
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Total	16.861.710
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,4
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	They have requested an official document or certificate	28,2
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	They have applied for grants or rights	26,5
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Other requests, claims, or complaints	6
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Total	4.051.265
Total Persons  (16 to 74 years old)	Type of household: Other type of household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32
Total Persons  (16 to 74 years old)	Type of household: Other type of household	They have requested an official document or certificate	22,2
Total Persons  (16 to 74 years old)	Type of household: Other type of household	They have applied for grants or rights	17,4
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Other requests, claims, or complaints	5,7
Total Persons  (16 to 74 years old)	Type of household: Other type of household	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Total Persons  (16 to 74 years old)	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.489.224
Total Persons  (16 to 74 years old)	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,4
Total Persons  (16 to 74 years old)	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or certificate	21,9
Total Persons  (16 to 74 years old)	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have applied for grants or rights	19,8
Total Persons  (16 to 74 years old)	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other requests, claims, or complaints	5,8
Total Persons  (16 to 74 years old)	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.234.849
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or certificate	32,5
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	They have applied for grants or rights	22,9
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Other requests, claims, or complaints	9,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Total	15.711.983
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,6
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or certificate	24,7
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	They have applied for grants or rights	22,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Other requests, claims, or complaints	4,9
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Total	31.004.336
Total Persons  (16 to 74 years old)	Nationality: Spanish	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,8
Total Persons  (16 to 74 years old)	Nationality: Spanish	They have requested an official document or certificate	23,2
Total Persons  (16 to 74 years old)	Nationality: Spanish	They have applied for grants or rights	21,6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Other requests, claims, or complaints	5,8
Total Persons  (16 to 74 years old)	Nationality: Spanish	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Total Persons  (16 to 74 years old)	Nationality: Foreign	Total	4.431.720
Total Persons  (16 to 74 years old)	Nationality: Foreign	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,8
Total Persons  (16 to 74 years old)	Nationality: Foreign	They have requested an official document or certificate	30,1
Total Persons  (16 to 74 years old)	Nationality: Foreign	They have applied for grants or rights	19,2
Total Persons  (16 to 74 years old)	Nationality: Foreign	Other requests, claims, or complaints	4,8
Total Persons  (16 to 74 years old)	Nationality: Foreign	They have not requested any official document or filed any complaint or claim although they needed to do so	8,9
Total Persons  (16 to 74 years old)	Limitation of the activity: Very limited	Total	1.765.609
Total Persons  (16 to 74 years old)	Limitation of the activity: Very limited	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	19,2
Total Persons  (16 to 74 years old)	Limitation of the activity: Very limited	They have requested an official document or certificate	8,9
Total Persons  (16 to 74 years old)	Limitation of the activity: Very limited	They have applied for grants or rights	13,2
Total Persons  (16 to 74 years old)	Limitation of the activity: Very limited	Other requests, claims, or complaints	3,2
Total Persons  (16 to 74 years old)	Limitation of the activity: Very limited	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Total Persons  (16 to 74 years old)	Limitation of the activity: Limited, but not severely	Total	6.220.078
Total Persons  (16 to 74 years old)	Limitation of the activity: Limited, but not severely	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,1
Total Persons  (16 to 74 years old)	Limitation of the activity: Limited, but not severely	They have requested an official document or certificate	18,3
Total Persons  (16 to 74 years old)	Limitation of the activity: Limited, but not severely	They have applied for grants or rights	17,2
Total Persons  (16 to 74 years old)	Limitation of the activity: Limited, but not severely	Other requests, claims, or complaints	5,2
Total Persons  (16 to 74 years old)	Limitation of the activity: Limited, but not severely	They have not requested any official document or filed any complaint or claim although they needed to do so	9,9
Total Persons  (16 to 74 years old)	Limitation of the activity: Not limited at all	Total	27.450.369
Total Persons  (16 to 74 years old)	Limitation of the activity: Not limited at all	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,2
Total Persons  (16 to 74 years old)	Limitation of the activity: Not limited at all	They have requested an official document or certificate	26,4
Total Persons  (16 to 74 years old)	Limitation of the activity: Not limited at all	They have applied for grants or rights	22,7
Total Persons  (16 to 74 years old)	Limitation of the activity: Not limited at all	Other requests, claims, or complaints	6
Total Persons  (16 to 74 years old)	Limitation of the activity: Not limited at all	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	Total Persons	Total	33.632.763
Internet users in the last 12 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,2
Internet users in the last 12 months	Total Persons	They have requested an official document or certificate	25,4
Internet users in the last 12 months	Total Persons	They have applied for grants or rights	22,4
Internet users in the last 12 months	Total Persons	Other requests, claims, or complaints	6
Internet users in the last 12 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	Sex: Male	Total	16.680.200
Internet users in the last 12 months	Sex: Male	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,4
Internet users in the last 12 months	Sex: Male	They have requested an official document or certificate	25,3
Internet users in the last 12 months	Sex: Male	They have applied for grants or rights	20,9
Internet users in the last 12 months	Sex: Male	Other requests, claims, or complaints	5,9
Internet users in the last 12 months	Sex: Male	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	Sex: Female	Total	16.952.563
Internet users in the last 12 months	Sex: Female	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39
Internet users in the last 12 months	Sex: Female	They have requested an official document or certificate	25,5
Internet users in the last 12 months	Sex: Female	They have applied for grants or rights	23,9
Internet users in the last 12 months	Sex: Female	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Sex: Female	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 12 months	Age: 16 to 24 years old	Total	4.433.236
Internet users in the last 12 months	Age: 16 to 24 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,1
Internet users in the last 12 months	Age: 16 to 24 years old	They have requested an official document or certificate	31,6
Internet users in the last 12 months	Age: 16 to 24 years old	They have applied for grants or rights	35,8
Internet users in the last 12 months	Age: 16 to 24 years old	Other requests, claims, or complaints	4,9
Internet users in the last 12 months	Age: 16 to 24 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Age: 25 to 34 years old	Total	5.166.958
Internet users in the last 12 months	Age: 25 to 34 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49
Internet users in the last 12 months	Age: 25 to 34 years old	They have requested an official document or certificate	34,9
Internet users in the last 12 months	Age: 25 to 34 years old	They have applied for grants or rights	25,8
Internet users in the last 12 months	Age: 25 to 34 years old	Other requests, claims, or complaints	8,2
Internet users in the last 12 months	Age: 25 to 34 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Age: 35 to 44 years old	Total	6.644.692
Internet users in the last 12 months	Age: 35 to 44 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,1
Internet users in the last 12 months	Age: 35 to 44 years old	They have requested an official document or certificate	32,1
Internet users in the last 12 months	Age: 35 to 44 years old	They have applied for grants or rights	25,9
Internet users in the last 12 months	Age: 35 to 44 years old	Other requests, claims, or complaints	8
Internet users in the last 12 months	Age: 35 to 44 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Internet users in the last 12 months	Age: 45 to 54 years old	Total	7.519.729
Internet users in the last 12 months	Age: 45 to 54 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,8
Internet users in the last 12 months	Age: 45 to 54 years old	They have requested an official document or certificate	24,4
Internet users in the last 12 months	Age: 45 to 54 years old	They have applied for grants or rights	21,8
Internet users in the last 12 months	Age: 45 to 54 years old	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Age: 45 to 54 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	5,7
Internet users in the last 12 months	Age: 55 to 64 years old	Total	6.155.851
Internet users in the last 12 months	Age: 55 to 64 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,7
Internet users in the last 12 months	Age: 55 to 64 years old	They have requested an official document or certificate	16,7
Internet users in the last 12 months	Age: 55 to 64 years old	They have applied for grants or rights	16,5
Internet users in the last 12 months	Age: 55 to 64 years old	Other requests, claims, or complaints	4,5
Internet users in the last 12 months	Age: 55 to 64 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Internet users in the last 12 months	Age: 65 to 74 years old	Total	3.712.299
Internet users in the last 12 months	Age: 65 to 74 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	13,7
Internet users in the last 12 months	Age: 65 to 74 years old	They have requested an official document or certificate	9,1
Internet users in the last 12 months	Age: 65 to 74 years old	They have applied for grants or rights	6,2
Internet users in the last 12 months	Age: 65 to 74 years old	Other requests, claims, or complaints	3,2
Internet users in the last 12 months	Age: 65 to 74 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	11,4
Internet users in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Total	14.063.353
Internet users in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have requested an official document or certificate	27,3
Internet users in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have applied for grants or rights	22,3
Internet users in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	4.107.715
Internet users in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,1
Internet users in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have requested an official document or certificate	26,6
Internet users in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have applied for grants or rights	24,8
Internet users in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other requests, claims, or complaints	4,9
Internet users in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	5.383.173
Internet users in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,4
Internet users in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have requested an official document or certificate	25
Internet users in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have applied for grants or rights	24
Internet users in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other requests, claims, or complaints	5,7
Internet users in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	7,3
Internet users in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	3.790.550
Internet users in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,1
Internet users in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have requested an official document or certificate	24,7
Internet users in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have applied for grants or rights	22,2
Internet users in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other requests, claims, or complaints	5,1
Internet users in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	6.287.971
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,8
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or certificate	21
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have applied for grants or rights	19,8
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Other requests, claims, or complaints	4,7
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	5,7
Internet users in the last 12 months	Size of the household: Households with 1 member	Total	3.610.033
Internet users in the last 12 months	Size of the household: Households with 1 member	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31
Internet users in the last 12 months	Size of the household: Households with 1 member	They have requested an official document or certificate	21,5
Internet users in the last 12 months	Size of the household: Households with 1 member	They have applied for grants or rights	14,8
Internet users in the last 12 months	Size of the household: Households with 1 member	Other requests, claims, or complaints	5,8
Internet users in the last 12 months	Size of the household: Households with 1 member	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Total	8.688.166
Internet users in the last 12 months	Size of the household: Households with 2 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,5
Internet users in the last 12 months	Size of the household: Households with 2 members	They have requested an official document or certificate	19,4
Internet users in the last 12 months	Size of the household: Households with 2 members	They have applied for grants or rights	15,1
Internet users in the last 12 months	Size of the household: Households with 2 members	Other requests, claims, or complaints	5,7
Internet users in the last 12 months	Size of the household: Households with 2 members	They have not requested any official document or filed any complaint or claim although they needed to do so	7,6
Internet users in the last 12 months	Size of the household: Households with 3 members	Total	9.552.849
Internet users in the last 12 months	Size of the household: Households with 3 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,4
Internet users in the last 12 months	Size of the household: Households with 3 members	They have requested an official document or certificate	26,3
Internet users in the last 12 months	Size of the household: Households with 3 members	They have applied for grants or rights	23,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Other requests, claims, or complaints	5,1
Internet users in the last 12 months	Size of the household: Households with 3 members	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Internet users in the last 12 months	Size of the household: Households with 4 members	Total	8.978.907
Internet users in the last 12 months	Size of the household: Households with 4 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,9
Internet users in the last 12 months	Size of the household: Households with 4 members	They have requested an official document or certificate	31,8
Internet users in the last 12 months	Size of the household: Households with 4 members	They have applied for grants or rights	30,2
Internet users in the last 12 months	Size of the household: Households with 4 members	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Size of the household: Households with 4 members	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Total	2.802.808
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,6
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have requested an official document or certificate	25,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have applied for grants or rights	27,2
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Internet users in the last 12 months	Type of household: Single-person household	Total	3.610.033
Internet users in the last 12 months	Type of household: Single-person household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31
Internet users in the last 12 months	Type of household: Single-person household	They have requested an official document or certificate	21,5
Internet users in the last 12 months	Type of household: Single-person household	They have applied for grants or rights	14,8
Internet users in the last 12 months	Type of household: Single-person household	Other requests, claims, or complaints	5,8
Internet users in the last 12 months	Type of household: Single-person household	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Internet users in the last 12 months	Type of household: Single parent living with a child	Total	4.687.130
Internet users in the last 12 months	Type of household: Single parent living with a child	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,9
Internet users in the last 12 months	Type of household: Single parent living with a child	They have requested an official document or certificate	24,5
Internet users in the last 12 months	Type of household: Single parent living with a child	They have applied for grants or rights	26,2
Internet users in the last 12 months	Type of household: Single parent living with a child	Other requests, claims, or complaints	5,6
Internet users in the last 12 months	Type of household: Single parent living with a child	They have not requested any official document or filed any complaint or claim although they needed to do so	6,5
Internet users in the last 12 months	Type of household: Couple living together without children	Total	5.092.896
Internet users in the last 12 months	Type of household: Couple living together without children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,7
Internet users in the last 12 months	Type of household: Couple living together without children	They have requested an official document or certificate	19
Internet users in the last 12 months	Type of household: Couple living together without children	They have applied for grants or rights	11,9
Internet users in the last 12 months	Type of household: Couple living together without children	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Type of household: Couple living together without children	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Internet users in the last 12 months	Type of household: Couple living together with children	Total	16.453.943
Internet users in the last 12 months	Type of household: Couple living together with children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,5
Internet users in the last 12 months	Type of household: Couple living together with children	They have requested an official document or certificate	28,9
Internet users in the last 12 months	Type of household: Couple living together with children	They have applied for grants or rights	27,1
Internet users in the last 12 months	Type of household: Couple living together with children	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Type of household: Couple living together with children	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 12 months	Type of household: Other type of household	Total	3.788.761
Internet users in the last 12 months	Type of household: Other type of household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,3
Internet users in the last 12 months	Type of household: Other type of household	They have requested an official document or certificate	23,7
Internet users in the last 12 months	Type of household: Other type of household	They have applied for grants or rights	18,6
Internet users in the last 12 months	Type of household: Other type of household	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Type of household: Other type of household	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	15.421.111
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,7
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or certificate	23,4
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have applied for grants or rights	21,2
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.182.228
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,1
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or certificate	33
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have applied for grants or rights	23,2
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other requests, claims, or complaints	9,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	15.029.424
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,3
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or certificate	25,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have applied for grants or rights	23,5
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other requests, claims, or complaints	5,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 12 months	Nationality: Spanish	Total	29.297.976
Internet users in the last 12 months	Nationality: Spanish	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,8
Internet users in the last 12 months	Nationality: Spanish	They have requested an official document or certificate	24,6
Internet users in the last 12 months	Nationality: Spanish	They have applied for grants or rights	22,8
Internet users in the last 12 months	Nationality: Spanish	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Nationality: Spanish	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Nationality: Foreign	Total	4.334.787
Internet users in the last 12 months	Nationality: Foreign	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,7
Internet users in the last 12 months	Nationality: Foreign	They have requested an official document or certificate	30,7
Internet users in the last 12 months	Nationality: Foreign	They have applied for grants or rights	19,6
Internet users in the last 12 months	Nationality: Foreign	Other requests, claims, or complaints	4,9
Internet users in the last 12 months	Nationality: Foreign	They have not requested any official document or filed any complaint or claim although they needed to do so	9,1
Internet users in the last 12 months	Limitation of the activity: Very limited	Total	1.403.125
Internet users in the last 12 months	Limitation of the activity: Very limited	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	24,2
Internet users in the last 12 months	Limitation of the activity: Very limited	They have requested an official document or certificate	11,2
Internet users in the last 12 months	Limitation of the activity: Very limited	They have applied for grants or rights	16,6
Internet users in the last 12 months	Limitation of the activity: Very limited	Other requests, claims, or complaints	4
Internet users in the last 12 months	Limitation of the activity: Very limited	They have not requested any official document or filed any complaint or claim although they needed to do so	8,9
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Total	5.536.521
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,6
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	They have requested an official document or certificate	20,6
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	They have applied for grants or rights	19,3
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Other requests, claims, or complaints	5,8
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	They have not requested any official document or filed any complaint or claim although they needed to do so	11,1
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Total	26.693.117
Internet users in the last 12 months	Limitation of the activity: Not limited at all	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 12 months	Limitation of the activity: Not limited at all	They have requested an official document or certificate	27,1
Internet users in the last 12 months	Limitation of the activity: Not limited at all	They have applied for grants or rights	23,3
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Limitation of the activity: Not limited at all	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	Total Persons	Total	33.481.950
Internet users in the last 3 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,3
Internet users in the last 3 months	Total Persons	They have requested an official document or certificate	25,5
Internet users in the last 3 months	Total Persons	They have applied for grants or rights	22,5
Internet users in the last 3 months	Total Persons	Other requests, claims, or complaints	6
Internet users in the last 3 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Sex: Male	Total	16.584.469
Internet users in the last 3 months	Sex: Male	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,6
Internet users in the last 3 months	Sex: Male	They have requested an official document or certificate	25,4
Internet users in the last 3 months	Sex: Male	They have applied for grants or rights	21
Internet users in the last 3 months	Sex: Male	Other requests, claims, or complaints	5,9
Internet users in the last 3 months	Sex: Male	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Sex: Female	Total	16.897.481
Internet users in the last 3 months	Sex: Female	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,1
Internet users in the last 3 months	Sex: Female	They have requested an official document or certificate	25,5
Internet users in the last 3 months	Sex: Female	They have applied for grants or rights	23,9
Internet users in the last 3 months	Sex: Female	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Sex: Female	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Age: 16 to 24 years old	Total	4.428.511
Internet users in the last 3 months	Age: 16 to 24 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,2
Internet users in the last 3 months	Age: 16 to 24 years old	They have requested an official document or certificate	31,7
Internet users in the last 3 months	Age: 16 to 24 years old	They have applied for grants or rights	35,9
Internet users in the last 3 months	Age: 16 to 24 years old	Other requests, claims, or complaints	4,9
Internet users in the last 3 months	Age: 16 to 24 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	Age: 25 to 34 years old	Total	5.166.958
Internet users in the last 3 months	Age: 25 to 34 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49
Internet users in the last 3 months	Age: 25 to 34 years old	They have requested an official document or certificate	34,9
Internet users in the last 3 months	Age: 25 to 34 years old	They have applied for grants or rights	25,8
Internet users in the last 3 months	Age: 25 to 34 years old	Other requests, claims, or complaints	8,2
Internet users in the last 3 months	Age: 25 to 34 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Age: 35 to 44 years old	Total	6.638.069
Internet users in the last 3 months	Age: 35 to 44 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,1
Internet users in the last 3 months	Age: 35 to 44 years old	They have requested an official document or certificate	32,1
Internet users in the last 3 months	Age: 35 to 44 years old	They have applied for grants or rights	25,9
Internet users in the last 3 months	Age: 35 to 44 years old	Other requests, claims, or complaints	8
Internet users in the last 3 months	Age: 35 to 44 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Internet users in the last 3 months	Age: 45 to 54 years old	Total	7.472.996
Internet users in the last 3 months	Age: 45 to 54 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38
Internet users in the last 3 months	Age: 45 to 54 years old	They have requested an official document or certificate	24,5
Internet users in the last 3 months	Age: 45 to 54 years old	They have applied for grants or rights	21,9
Internet users in the last 3 months	Age: 45 to 54 years old	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Age: 45 to 54 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	5,7
Internet users in the last 3 months	Age: 55 to 64 years old	Total	6.110.585
Internet users in the last 3 months	Age: 55 to 64 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,7
Internet users in the last 3 months	Age: 55 to 64 years old	They have requested an official document or certificate	16,7
Internet users in the last 3 months	Age: 55 to 64 years old	They have applied for grants or rights	16,5
Internet users in the last 3 months	Age: 55 to 64 years old	Other requests, claims, or complaints	4,5
Internet users in the last 3 months	Age: 55 to 64 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	8,1
Internet users in the last 3 months	Age: 65 to 74 years old	Total	3.664.831
Internet users in the last 3 months	Age: 65 to 74 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	13,9
Internet users in the last 3 months	Age: 65 to 74 years old	They have requested an official document or certificate	9,2
Internet users in the last 3 months	Age: 65 to 74 years old	They have applied for grants or rights	6,3
Internet users in the last 3 months	Age: 65 to 74 years old	Other requests, claims, or complaints	3,2
Internet users in the last 3 months	Age: 65 to 74 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	11,3
Internet users in the last 3 months	Habitat: 100,000 inhabitants and over and provincial capitals	Total	14.008.074
Internet users in the last 3 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,4
Internet users in the last 3 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have requested an official document or certificate	27,4
Internet users in the last 3 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have applied for grants or rights	22,4
Internet users in the last 3 months	Habitat: 100,000 inhabitants and over and provincial capitals	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 3 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	4.090.915
Internet users in the last 3 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 3 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have requested an official document or certificate	26,7
Internet users in the last 3 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have applied for grants or rights	24,8
Internet users in the last 3 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other requests, claims, or complaints	4,9
Internet users in the last 3 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 3 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	5.356.877
Internet users in the last 3 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,6
Internet users in the last 3 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have requested an official document or certificate	25,1
Internet users in the last 3 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have applied for grants or rights	24,1
Internet users in the last 3 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other requests, claims, or complaints	5,8
Internet users in the last 3 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 3 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	3.777.467
Internet users in the last 3 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,2
Internet users in the last 3 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have requested an official document or certificate	24,7
Internet users in the last 3 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have applied for grants or rights	22,3
Internet users in the last 3 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other requests, claims, or complaints	5,1
Internet users in the last 3 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	6.248.618
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,9
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or certificate	21,1
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have applied for grants or rights	19,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Other requests, claims, or complaints	4,7
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	Size of the household: Households with 1 member	Total	3.580.752
Internet users in the last 3 months	Size of the household: Households with 1 member	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,1
Internet users in the last 3 months	Size of the household: Households with 1 member	They have requested an official document or certificate	21,7
Internet users in the last 3 months	Size of the household: Households with 1 member	They have applied for grants or rights	14,8
Internet users in the last 3 months	Size of the household: Households with 1 member	Other requests, claims, or complaints	5,8
Internet users in the last 3 months	Size of the household: Households with 1 member	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Internet users in the last 3 months	Size of the household: Households with 2 members	Total	8.638.324
Internet users in the last 3 months	Size of the household: Households with 2 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,6
Internet users in the last 3 months	Size of the household: Households with 2 members	They have requested an official document or certificate	19,5
Internet users in the last 3 months	Size of the household: Households with 2 members	They have applied for grants or rights	15,1
Internet users in the last 3 months	Size of the household: Households with 2 members	Other requests, claims, or complaints	5,8
Internet users in the last 3 months	Size of the household: Households with 2 members	They have not requested any official document or filed any complaint or claim although they needed to do so	7,5
Internet users in the last 3 months	Size of the household: Households with 3 members	Total	9.500.115
Internet users in the last 3 months	Size of the household: Households with 3 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,6
Internet users in the last 3 months	Size of the household: Households with 3 members	They have requested an official document or certificate	26,4
Internet users in the last 3 months	Size of the household: Households with 3 members	They have applied for grants or rights	23,3
Internet users in the last 3 months	Size of the household: Households with 3 members	Other requests, claims, or complaints	5,1
Internet users in the last 3 months	Size of the household: Households with 3 members	They have not requested any official document or filed any complaint or claim although they needed to do so	6,8
Internet users in the last 3 months	Size of the household: Households with 4 members	Total	8.961.797
Internet users in the last 3 months	Size of the household: Households with 4 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48
Internet users in the last 3 months	Size of the household: Households with 4 members	They have requested an official document or certificate	31,8
Internet users in the last 3 months	Size of the household: Households with 4 members	They have applied for grants or rights	30,2
Internet users in the last 3 months	Size of the household: Households with 4 members	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Size of the household: Households with 4 members	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Total	2.800.962
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,6
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have requested an official document or certificate	25,4
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have applied for grants or rights	27,3
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Internet users in the last 3 months	Type of household: Single-person household	Total	3.580.752
Internet users in the last 3 months	Type of household: Single-person household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,1
Internet users in the last 3 months	Type of household: Single-person household	They have requested an official document or certificate	21,7
Internet users in the last 3 months	Type of household: Single-person household	They have applied for grants or rights	14,8
Internet users in the last 3 months	Type of household: Single-person household	Other requests, claims, or complaints	5,8
Internet users in the last 3 months	Type of household: Single-person household	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Total	4.666.336
Internet users in the last 3 months	Type of household: Single parent living with a child	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,9
Internet users in the last 3 months	Type of household: Single parent living with a child	They have requested an official document or certificate	24,5
Internet users in the last 3 months	Type of household: Single parent living with a child	They have applied for grants or rights	26,3
Internet users in the last 3 months	Type of household: Single parent living with a child	Other requests, claims, or complaints	5,6
Internet users in the last 3 months	Type of household: Single parent living with a child	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Internet users in the last 3 months	Type of household: Couple living together without children	Total	5.054.902
Internet users in the last 3 months	Type of household: Couple living together without children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,8
Internet users in the last 3 months	Type of household: Couple living together without children	They have requested an official document or certificate	19,1
Internet users in the last 3 months	Type of household: Couple living together without children	They have applied for grants or rights	11,9
Internet users in the last 3 months	Type of household: Couple living together without children	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Type of household: Couple living together without children	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Internet users in the last 3 months	Type of household: Couple living together with children	Total	16.407.888
Internet users in the last 3 months	Type of household: Couple living together with children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,6
Internet users in the last 3 months	Type of household: Couple living together with children	They have requested an official document or certificate	28,9
Internet users in the last 3 months	Type of household: Couple living together with children	They have applied for grants or rights	27,2
Internet users in the last 3 months	Type of household: Couple living together with children	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Type of household: Couple living together with children	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 3 months	Type of household: Other type of household	Total	3.772.071
Internet users in the last 3 months	Type of household: Other type of household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,4
Internet users in the last 3 months	Type of household: Other type of household	They have requested an official document or certificate	23,8
Internet users in the last 3 months	Type of household: Other type of household	They have applied for grants or rights	18,7
Internet users in the last 3 months	Type of household: Other type of household	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Type of household: Other type of household	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	15.347.678
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,8
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or certificate	23,5
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have applied for grants or rights	21,3
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.177.235
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or certificate	33,1
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have applied for grants or rights	23,3
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other requests, claims, or complaints	9,6
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.957.037
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or certificate	25,9
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have applied for grants or rights	23,5
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Other requests, claims, or complaints	5,1
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 3 months	Nationality: Spanish	Total	29.156.100
Internet users in the last 3 months	Nationality: Spanish	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38
Internet users in the last 3 months	Nationality: Spanish	They have requested an official document or certificate	24,7
Internet users in the last 3 months	Nationality: Spanish	They have applied for grants or rights	22,9
Internet users in the last 3 months	Nationality: Spanish	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Nationality: Spanish	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 3 months	Nationality: Foreign	Total	4.325.850
Internet users in the last 3 months	Nationality: Foreign	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,8
Internet users in the last 3 months	Nationality: Foreign	They have requested an official document or certificate	30,8
Internet users in the last 3 months	Nationality: Foreign	They have applied for grants or rights	19,6
Internet users in the last 3 months	Nationality: Foreign	Other requests, claims, or complaints	4,9
Internet users in the last 3 months	Nationality: Foreign	They have not requested any official document or filed any complaint or claim although they needed to do so	9,1
Internet users in the last 3 months	Limitation of the activity: Very limited	Total	1.393.319
Internet users in the last 3 months	Limitation of the activity: Very limited	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	24,3
Internet users in the last 3 months	Limitation of the activity: Very limited	They have requested an official document or certificate	11,3
Internet users in the last 3 months	Limitation of the activity: Very limited	They have applied for grants or rights	16,7
Internet users in the last 3 months	Limitation of the activity: Very limited	Other requests, claims, or complaints	4
Internet users in the last 3 months	Limitation of the activity: Very limited	They have not requested any official document or filed any complaint or claim although they needed to do so	9
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Total	5.488.339
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,8
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	They have requested an official document or certificate	20,8
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	They have applied for grants or rights	19,5
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Other requests, claims, or complaints	5,9
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	They have not requested any official document or filed any complaint or claim although they needed to do so	11
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Total	26.600.292
Internet users in the last 3 months	Limitation of the activity: Not limited at all	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,4
Internet users in the last 3 months	Limitation of the activity: Not limited at all	They have requested an official document or certificate	27,2
Internet users in the last 3 months	Limitation of the activity: Not limited at all	They have applied for grants or rights	23,4
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Limitation of the activity: Not limited at all	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6