Population class	Socio-economic characteristics	Documentation or claim	Total
Total Persons  (16 to 74 years old)	Total Persons	Total	35.436.056
Total Persons  (16 to 74 years old)	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,3
Total Persons  (16 to 74 years old)	Total Persons	They have requested an official document or certificate	24,1
Total Persons  (16 to 74 years old)	Total Persons	They have applied for grants or rights	21,3
Total Persons  (16 to 74 years old)	Total Persons	Other requests, claims, or complaints	5,7
Total Persons  (16 to 74 years old)	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Total	975.226
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	9,3
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	They have requested an official document or certificate	4,8
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	They have applied for grants or rights	4,4
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	Other requests, claims, or complaints	2,6
Total Persons  (16 to 74 years old)	Studies completed: Illiterate persons with unfinished primary education	They have not requested any official document or filed any complaint or claim although they needed to do so	17,1
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Total	3.261.171
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	11,1
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	They have requested an official document or certificate	5,2
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	They have applied for grants or rights	7,6
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	Other requests, claims, or complaints	1
Total Persons  (16 to 74 years old)	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Total	8.449.633
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	They have requested an official document or certificate	14,6
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	They have applied for grants or rights	17,4
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	3,8
Total Persons  (16 to 74 years old)	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Total	9.544.914
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,2
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	27,2
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	They have applied for grants or rights	25,5
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	5,2
Total Persons  (16 to 74 years old)	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Total	3.766.121
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	28,6
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	They have applied for grants or rights	22,7
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	6
Total Persons  (16 to 74 years old)	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Total	3.702.568
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,1
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	They have requested an official document or certificate	34,6
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	They have applied for grants or rights	25,7
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	Other requests, claims, or complaints	8,2
Total Persons  (16 to 74 years old)	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Total	5.303.804
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	37,4
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	They have applied for grants or rights	26,5
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	10,7
Total Persons  (16 to 74 years old)	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Total	355.817
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	57,7
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	They have requested an official document or certificate	42,2
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	They have applied for grants or rights	33,2
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	Other requests, claims, or complaints	12,7
Total Persons  (16 to 74 years old)	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	1,6
Total Persons  (16 to 74 years old)	Studies completed: Others	Total	76.800
Total Persons  (16 to 74 years old)	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	11,4
Total Persons  (16 to 74 years old)	Studies completed: Others	They have requested an official document or certificate	..
Total Persons  (16 to 74 years old)	Studies completed: Others	They have applied for grants or rights	11,4
Total Persons  (16 to 74 years old)	Studies completed: Others	Other requests, claims, or complaints	..
Total Persons  (16 to 74 years old)	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	61,7
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Total	20.498.176
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	They have requested an official document or certificate	29,3
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	They have applied for grants or rights	22,9
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	Other requests, claims, or complaints	7,7
Total Persons  (16 to 74 years old)	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Total	3.770.240
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,7
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	21,5
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	They have applied for grants or rights	26,8
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	3,1
Total Persons  (16 to 74 years old)	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Total	3.158.289
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	They have requested an official document or certificate	30,1
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	They have applied for grants or rights	38,5
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	Other requests, claims, or complaints	4,4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Total	1.850.355
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	11,8
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	7,2
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	They have applied for grants or rights	7,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	9,7
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Total	5.101.010
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	13,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	8,7
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	6,3
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	2,4
Total Persons  (16 to 74 years old)	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	8,2
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Total	1.057.985
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	26,7
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	They have requested an official document or certificate	18,3
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	They have applied for grants or rights	15,3
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	Other requests, claims, or complaints	3,4
Total Persons  (16 to 74 years old)	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	6,5
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.914.348
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	27,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	20,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	7,5
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Total	3.288.183
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	36,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	33,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	11,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Total	1.267.180
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	30,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	23,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	5,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	9,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Total	1.900.326
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	26,4
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	20,2
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	5,1
Total Persons  (16 to 74 years old)	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Total	128.139
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,5
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	26,8
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	26,3
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	1,7
Total Persons  (16 to 74 years old)	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	7,8
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Total	17.097.865
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,8
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	28,9
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	They have applied for grants or rights	21,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	7,8
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Total	3.400.312
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	31,4
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	They have applied for grants or rights	30,7
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	7,3
Total Persons  (16 to 74 years old)	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Total Persons  (16 to 74 years old)	Main occupation: Manual	Total	5.582.625
Total Persons  (16 to 74 years old)	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,5
Total Persons  (16 to 74 years old)	Main occupation: Manual	They have requested an official document or certificate	18
Total Persons  (16 to 74 years old)	Main occupation: Manual	They have applied for grants or rights	18
Total Persons  (16 to 74 years old)	Main occupation: Manual	Other requests, claims, or complaints	5,1
Total Persons  (16 to 74 years old)	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Total	14.915.552
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,6
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	They have requested an official document or certificate	33,5
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	They have applied for grants or rights	24,7
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	Other requests, claims, or complaints	8,7
Total Persons  (16 to 74 years old)	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Total	876.084
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,7
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	They have requested an official document or certificate	39,5
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	They have applied for grants or rights	24,9
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	Other requests, claims, or complaints	13,8
Total Persons  (16 to 74 years old)	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Total	19.622.093
Total Persons  (16 to 74 years old)	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,4
Total Persons  (16 to 74 years old)	Main occupation: Other workers	They have requested an official document or certificate	28,8
Total Persons  (16 to 74 years old)	Main occupation: Other workers	They have applied for grants or rights	22,8
Total Persons  (16 to 74 years old)	Main occupation: Other workers	Other requests, claims, or complaints	7,4
Total Persons  (16 to 74 years old)	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Total	4.855.149
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,2
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	They have requested an official document or certificate	16,2
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	They have applied for grants or rights	18,3
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	Other requests, claims, or complaints	3,3
Total Persons  (16 to 74 years old)	Net household monthly income Less than 900 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	7,3
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Total	10.437.115
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,7
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	They have requested an official document or certificate	21,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	They have applied for grants or rights	19,4
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	Other requests, claims, or complaints	4,9
Total Persons  (16 to 74 years old)	Net household monthly income : From 900 to less than 1,600	They have not requested any official document or filed any complaint or claim although they needed to do so	6,5
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Total	7.464.629
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or certificate	27,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	They have applied for grants or rights	22,4
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	Other requests, claims, or complaints	7,1
Total Persons  (16 to 74 years old)	Net household monthly income : From 1,600 to less than 2,500	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Total	3.202.655
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,5
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or certificate	33,6
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	They have applied for grants or rights	25,7
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	Other requests, claims, or complaints	7,1
Total Persons  (16 to 74 years old)	Net household monthly income : From  2,500 to less than 3,000	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Total	5.428.245
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,4
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	They have requested an official document or certificate	32,2
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	They have applied for grants or rights	24,9
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	Other requests, claims, or complaints	8,8
Total Persons  (16 to 74 years old)	Net household monthly income 3,000 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Total	4.048.263
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,6
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	They have requested an official document or certificate	17,3
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	They have applied for grants or rights	19,1
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	Other requests, claims, or complaints	2,8
Total Persons  (16 to 74 years old)	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	Total Persons	Total	33.632.763
Internet users in the last 12 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,2
Internet users in the last 12 months	Total Persons	They have requested an official document or certificate	25,4
Internet users in the last 12 months	Total Persons	They have applied for grants or rights	22,4
Internet users in the last 12 months	Total Persons	Other requests, claims, or complaints	6
Internet users in the last 12 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	622.392
Internet users in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14,6
Internet users in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have requested an official document or certificate	7,5
Internet users in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have applied for grants or rights	6,8
Internet users in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other requests, claims, or complaints	4
Internet users in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have not requested any official document or filed any complaint or claim although they needed to do so	26,8
Internet users in the last 12 months	Studies completed: Primary Education	Total	2.544.191
Internet users in the last 12 months	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14,2
Internet users in the last 12 months	Studies completed: Primary Education	They have requested an official document or certificate	6,7
Internet users in the last 12 months	Studies completed: Primary Education	They have applied for grants or rights	9,7
Internet users in the last 12 months	Studies completed: Primary Education	Other requests, claims, or complaints	1,2
Internet users in the last 12 months	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	9,1
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Total	7.945.446
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,8
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have requested an official document or certificate	15,6
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have applied for grants or rights	18,5
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	4
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7,7
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Total	9.413.219
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,8
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	27,6
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have applied for grants or rights	25,8
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	5,3
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Total	3.728.645
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,7
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	28,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have applied for grants or rights	22,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	6
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 12 months	Studies completed: University studies and similar	Total	3.671.237
Internet users in the last 12 months	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,5
Internet users in the last 12 months	Studies completed: University studies and similar	They have requested an official document or certificate	34,9
Internet users in the last 12 months	Studies completed: University studies and similar	They have applied for grants or rights	25,9
Internet users in the last 12 months	Studies completed: University studies and similar	Other requests, claims, or complaints	8,3
Internet users in the last 12 months	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.283.024
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,2
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	37,5
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have applied for grants or rights	26,6
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	10,8
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Studies completed: University doctorate	Total	355.817
Internet users in the last 12 months	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	57,7
Internet users in the last 12 months	Studies completed: University doctorate	They have requested an official document or certificate	42,2
Internet users in the last 12 months	Studies completed: University doctorate	They have applied for grants or rights	33,2
Internet users in the last 12 months	Studies completed: University doctorate	Other requests, claims, or complaints	12,7
Internet users in the last 12 months	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	1,6
Internet users in the last 12 months	Studies completed: Others	Total	68.793
Internet users in the last 12 months	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	12,8
Internet users in the last 12 months	Studies completed: Others	They have requested an official document or certificate	..
Internet users in the last 12 months	Studies completed: Others	They have applied for grants or rights	12,8
Internet users in the last 12 months	Studies completed: Others	Other requests, claims, or complaints	..
Internet users in the last 12 months	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	68,9
Internet users in the last 12 months	Employment situation: Employed economically active persons	Total	20.267.034
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,4
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have requested an official document or certificate	29,6
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have applied for grants or rights	23,1
Internet users in the last 12 months	Employment situation: Employed economically active persons	Other requests, claims, or complaints	7,8
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Total	3.597.236
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	22,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have applied for grants or rights	28,1
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	3,3
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	9
Internet users in the last 12 months	Employment situation: Inactive population: Students	Total	3.143.995
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,3
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have requested an official document or certificate	30,3
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have applied for grants or rights	38,6
Internet users in the last 12 months	Employment situation: Inactive population: Students	Other requests, claims, or complaints	4,4
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.544.203
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14,1
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	8,6
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have applied for grants or rights	8,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,6
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	11,6
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Total	4.133.844
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	16,4
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	10,8
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	7,8
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	3
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	10,1
Internet users in the last 12 months	Employment situation: Other employment situation	Total	946.450
Internet users in the last 12 months	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,9
Internet users in the last 12 months	Employment situation: Other employment situation	They have requested an official document or certificate	20,5
Internet users in the last 12 months	Employment situation: Other employment situation	They have applied for grants or rights	17,1
Internet users in the last 12 months	Employment situation: Other employment situation	Other requests, claims, or complaints	3,7
Internet users in the last 12 months	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	7,3
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.812.143
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,2
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	28,1
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	20,8
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	7,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	3.255.766
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,4
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	36,8
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	33,6
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	11,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.238.351
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,4
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	31,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	24,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	5,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	9,4
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.839.986
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	27,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	20,9
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	5,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	120.787
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,9
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	28,5
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	27,9
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	1,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	8,3
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Total	16.917.079
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,2
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	29,2
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have applied for grants or rights	21,6
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	7,9
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.349.955
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,8
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	31,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have applied for grants or rights	31,2
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	7,5
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 12 months	Main occupation: Manual	Total	5.403.017
Internet users in the last 12 months	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,5
Internet users in the last 12 months	Main occupation: Manual	They have requested an official document or certificate	18,6
Internet users in the last 12 months	Main occupation: Manual	They have applied for grants or rights	18,6
Internet users in the last 12 months	Main occupation: Manual	Other requests, claims, or complaints	5,3
Internet users in the last 12 months	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	7,5
Internet users in the last 12 months	Main occupation: Non-manual	Total	14.864.017
Internet users in the last 12 months	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,8
Internet users in the last 12 months	Main occupation: Non-manual	They have requested an official document or certificate	33,6
Internet users in the last 12 months	Main occupation: Non-manual	They have applied for grants or rights	24,8
Internet users in the last 12 months	Main occupation: Non-manual	Other requests, claims, or complaints	8,7
Internet users in the last 12 months	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Main occupation: ICT workers	Total	876.084
Internet users in the last 12 months	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,7
Internet users in the last 12 months	Main occupation: ICT workers	They have requested an official document or certificate	39,5
Internet users in the last 12 months	Main occupation: ICT workers	They have applied for grants or rights	24,9
Internet users in the last 12 months	Main occupation: ICT workers	Other requests, claims, or complaints	13,8
Internet users in the last 12 months	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 12 months	Main occupation: Other workers	Total	19.390.950
Internet users in the last 12 months	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,9
Internet users in the last 12 months	Main occupation: Other workers	They have requested an official document or certificate	29,2
Internet users in the last 12 months	Main occupation: Other workers	They have applied for grants or rights	23,1
Internet users in the last 12 months	Main occupation: Other workers	Other requests, claims, or complaints	7,5
Internet users in the last 12 months	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Total	4.281.780
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have requested an official document or certificate	18,4
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have applied for grants or rights	20,8
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Other requests, claims, or complaints	3,8
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	8,3
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	9.780.475
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,9
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or certificate	22,6
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have applied for grants or rights	20,7
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other requests, claims, or complaints	5,2
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have not requested any official document or filed any complaint or claim although they needed to do so	7
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	7.232.788
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or certificate	28
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have applied for grants or rights	23,1
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other requests, claims, or complaints	7,4
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have not requested any official document or filed any complaint or claim although they needed to do so	7,7
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	3.174.479
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or certificate	33,9
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have applied for grants or rights	25,9
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Other requests, claims, or complaints	7,1
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Total	5.389.615
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,7
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have requested an official document or certificate	32,4
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have applied for grants or rights	25,1
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Other requests, claims, or complaints	8,8
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Net household monthly income DK/NA	Total	3.773.625
Internet users in the last 12 months	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,8
Internet users in the last 12 months	Net household monthly income DK/NA	They have requested an official document or certificate	18,6
Internet users in the last 12 months	Net household monthly income DK/NA	They have applied for grants or rights	20,5
Internet users in the last 12 months	Net household monthly income DK/NA	Other requests, claims, or complaints	3
Internet users in the last 12 months	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 3 months	Total Persons	Total	33.481.950
Internet users in the last 3 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,3
Internet users in the last 3 months	Total Persons	They have requested an official document or certificate	25,5
Internet users in the last 3 months	Total Persons	They have applied for grants or rights	22,5
Internet users in the last 3 months	Total Persons	Other requests, claims, or complaints	6
Internet users in the last 3 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Total	599.804
Internet users in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	15,1
Internet users in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	They have requested an official document or certificate	7,7
Internet users in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	They have applied for grants or rights	7,1
Internet users in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	Other requests, claims, or complaints	4,2
Internet users in the last 3 months	Studies completed: Illiterate persons with unfinished primary education	They have not requested any official document or filed any complaint or claim although they needed to do so	26,2
Internet users in the last 3 months	Studies completed: Primary Education	Total	2.522.521
Internet users in the last 3 months	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14,2
Internet users in the last 3 months	Studies completed: Primary Education	They have requested an official document or certificate	6,7
Internet users in the last 3 months	Studies completed: Primary Education	They have applied for grants or rights	9,7
Internet users in the last 3 months	Studies completed: Primary Education	Other requests, claims, or complaints	1,2
Internet users in the last 3 months	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	9,2
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Total	7.890.372
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,8
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have requested an official document or certificate	15,6
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have applied for grants or rights	18,6
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	4,1
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7,7
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Total	9.380.987
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,9
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	27,7
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have applied for grants or rights	25,9
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Total	3.716.455
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,8
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	29
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have applied for grants or rights	23
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 3 months	Studies completed: University studies and similar	Total	3.666.432
Internet users in the last 3 months	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,6
Internet users in the last 3 months	Studies completed: University studies and similar	They have requested an official document or certificate	34,9
Internet users in the last 3 months	Studies completed: University studies and similar	They have applied for grants or rights	26
Internet users in the last 3 months	Studies completed: University studies and similar	Other requests, claims, or complaints	8,3
Internet users in the last 3 months	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Total	5.280.768
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,2
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	37,5
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have applied for grants or rights	26,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	10,7
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Studies completed: University doctorate	Total	355.817
Internet users in the last 3 months	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	57,7
Internet users in the last 3 months	Studies completed: University doctorate	They have requested an official document or certificate	42,2
Internet users in the last 3 months	Studies completed: University doctorate	They have applied for grants or rights	33,2
Internet users in the last 3 months	Studies completed: University doctorate	Other requests, claims, or complaints	12,7
Internet users in the last 3 months	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	1,6
Internet users in the last 3 months	Studies completed: Others	Total	68.793
Internet users in the last 3 months	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	12,8
Internet users in the last 3 months	Studies completed: Others	They have requested an official document or certificate	..
Internet users in the last 3 months	Studies completed: Others	They have applied for grants or rights	12,8
Internet users in the last 3 months	Studies completed: Others	Other requests, claims, or complaints	..
Internet users in the last 3 months	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	68,9
Internet users in the last 3 months	Employment situation: Employed economically active persons	Total	20.205.881
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,5
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have requested an official document or certificate	29,7
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have applied for grants or rights	23,2
Internet users in the last 3 months	Employment situation: Employed economically active persons	Other requests, claims, or complaints	7,8
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Total	3.588.547
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	22,6
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have applied for grants or rights	28
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	3,3
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	9,1
Internet users in the last 3 months	Employment situation: Inactive population: Students	Total	3.143.995
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,3
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have requested an official document or certificate	30,3
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have applied for grants or rights	38,6
Internet users in the last 3 months	Employment situation: Inactive population: Students	Other requests, claims, or complaints	4,4
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Total	1.526.851
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14,2
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	8,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have applied for grants or rights	8,8
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,6
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	11,6
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Total	4.080.600
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	16,5
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	10,8
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	7,9
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	3,1
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	10
Internet users in the last 3 months	Employment situation: Other employment situation	Total	936.076
Internet users in the last 3 months	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,2
Internet users in the last 3 months	Employment situation: Other employment situation	They have requested an official document or certificate	20,7
Internet users in the last 3 months	Employment situation: Other employment situation	They have applied for grants or rights	17,3
Internet users in the last 3 months	Employment situation: Other employment situation	Other requests, claims, or complaints	3,8
Internet users in the last 3 months	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.777.924
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	28,1
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	20,9
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	7,6
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	3.247.877
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,6
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	36,9
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	33,7
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	11,4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	1.233.180
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	31,7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	24,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	5,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	9,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.826.625
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	27,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	21,1
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	120.274
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	28,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	28
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	1,8
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	7,9
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Total	16.870.173
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	29,2
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have applied for grants or rights	21,6
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	7,9
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Total	3.335.708
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	32
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have applied for grants or rights	31,3
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	7,5
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Internet users in the last 3 months	Main occupation: Manual	Total	5.371.655
Internet users in the last 3 months	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,6
Internet users in the last 3 months	Main occupation: Manual	They have requested an official document or certificate	18,7
Internet users in the last 3 months	Main occupation: Manual	They have applied for grants or rights	18,6
Internet users in the last 3 months	Main occupation: Manual	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	7,5
Internet users in the last 3 months	Main occupation: Non-manual	Total	14.834.226
Internet users in the last 3 months	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,9
Internet users in the last 3 months	Main occupation: Non-manual	They have requested an official document or certificate	33,7
Internet users in the last 3 months	Main occupation: Non-manual	They have applied for grants or rights	24,8
Internet users in the last 3 months	Main occupation: Non-manual	Other requests, claims, or complaints	8,7
Internet users in the last 3 months	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Main occupation: ICT workers	Total	876.084
Internet users in the last 3 months	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,7
Internet users in the last 3 months	Main occupation: ICT workers	They have requested an official document or certificate	39,5
Internet users in the last 3 months	Main occupation: ICT workers	They have applied for grants or rights	24,9
Internet users in the last 3 months	Main occupation: ICT workers	Other requests, claims, or complaints	13,8
Internet users in the last 3 months	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 3 months	Main occupation: Other workers	Total	19.329.797
Internet users in the last 3 months	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42
Internet users in the last 3 months	Main occupation: Other workers	They have requested an official document or certificate	29,3
Internet users in the last 3 months	Main occupation: Other workers	They have applied for grants or rights	23,1
Internet users in the last 3 months	Main occupation: Other workers	Other requests, claims, or complaints	7,5
Internet users in the last 3 months	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Total	4.260.647
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,1
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have requested an official document or certificate	18,5
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have applied for grants or rights	20,8
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Other requests, claims, or complaints	3,8
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	8,3
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Total	9.727.270
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or certificate	22,6
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have applied for grants or rights	20,7
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have not requested any official document or filed any complaint or claim although they needed to do so	6,9
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Total	7.210.568
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or certificate	28
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have applied for grants or rights	23,1
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have not requested any official document or filed any complaint or claim although they needed to do so	7,6
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Total	3.163.346
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,1
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or certificate	34
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have applied for grants or rights	26
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Other requests, claims, or complaints	7,2
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Total	5.383.862
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,8
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have requested an official document or certificate	32,4
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have applied for grants or rights	25,1
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Other requests, claims, or complaints	8,8
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 3 months	Net household monthly income DK/NA	Total	3.736.256
Internet users in the last 3 months	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,9
Internet users in the last 3 months	Net household monthly income DK/NA	They have requested an official document or certificate	18,7
Internet users in the last 3 months	Net household monthly income DK/NA	They have applied for grants or rights	20,6
Internet users in the last 3 months	Net household monthly income DK/NA	Other requests, claims, or complaints	3
Internet users in the last 3 months	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9