Population class	Demographic characteristics	Reasons stated	Total
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Total	2.238.589
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Due to lack of skills or knowledge	36,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Because they are concerned about the protection and security of personal data	27
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Other reasons	42,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Total	1.117.789
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Due to lack of skills or knowledge	34,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Because they are concerned about the protection and security of personal data	28
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Other reasons	39,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Total	1.120.801
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Due to lack of skills or knowledge	38,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Because they are concerned about the protection and security of personal data	26
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	52,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Other reasons	44,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Total	193.062
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Due to lack of skills or knowledge	25
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Because they are concerned about the protection and security of personal data	13,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Other reasons	43,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Total	236.672
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Due to lack of skills or knowledge	14
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Because they are concerned about the protection and security of personal data	42
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Other reasons	32,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Total	460.865
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Due to lack of skills or knowledge	32,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Because they are concerned about the protection and security of personal data	17,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Other reasons	48,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Total	429.426
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Due to lack of skills or knowledge	30
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Because they are concerned about the protection and security of personal data	15,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	52,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Other reasons	42,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Total	495.123
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Due to lack of skills or knowledge	46,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Because they are concerned about the protection and security of personal data	37,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Other reasons	36,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Total	423.442
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Due to lack of skills or knowledge	52,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Because they are concerned about the protection and security of personal data	34,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Other reasons	45,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Total	1.018.425
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Due to lack of skills or knowledge	29,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Because they are concerned about the protection and security of personal data	20,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Other reasons	45,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	244.969
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Due to lack of skills or knowledge	36,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Because they are concerned about the protection and security of personal data	25,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other reasons	36,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	391.930
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Due to lack of skills or knowledge	44
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Because they are concerned about the protection and security of personal data	46,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other reasons	40,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	227.358
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Due to lack of skills or knowledge	30,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Because they are concerned about the protection and security of personal data	23
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other reasons	39,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Total	355.907
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Due to lack of skills or knowledge	51,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Because they are concerned about the protection and security of personal data	28,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Other reasons	40,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Total	310.410
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Due to lack of skills or knowledge	36,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Because they are concerned about the protection and security of personal data	30,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Other reasons	48,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Total	660.482
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Due to lack of skills or knowledge	40,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Because they are concerned about the protection and security of personal data	27,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Other reasons	44,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Total	655.169
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Due to lack of skills or knowledge	37,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Because they are concerned about the protection and security of personal data	28,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Other reasons	37
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Total	405.590
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Due to lack of skills or knowledge	26,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Because they are concerned about the protection and security of personal data	20,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	49,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Other reasons	44,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Total	206.938
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Due to lack of skills or knowledge	39,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Because they are concerned about the protection and security of personal data	27,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	45,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Other reasons	36,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Total	310.410
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Due to lack of skills or knowledge	36,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Because they are concerned about the protection and security of personal data	30,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Other reasons	48,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Total	303.848
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Due to lack of skills or knowledge	40,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Because they are concerned about the protection and security of personal data	24
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Other reasons	37,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Total	378.028
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Due to lack of skills or knowledge	44,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Because they are concerned about the protection and security of personal data	27,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Other reasons	49
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Total	995.380
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Due to lack of skills or knowledge	29,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Because they are concerned about the protection and security of personal data	24,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Other reasons	39,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Total	250.924
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Due to lack of skills or knowledge	46,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Because they are concerned about the protection and security of personal data	36,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Other reasons	39,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	1.107.413
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Due to lack of skills or knowledge	40,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because they are concerned about the protection and security of personal data	27,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other reasons	38,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Total	194.623
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Due to lack of skills or knowledge	18,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because they are concerned about the protection and security of personal data	31,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	51,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Other reasons	62,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Total	936.553
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Due to lack of skills or knowledge	34,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because they are concerned about the protection and security of personal data	24,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Other reasons	42,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Total	1.843.796
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Due to lack of skills or knowledge	36,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Because they are concerned about the protection and security of personal data	26,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Other reasons	43,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Total	394.793
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Due to lack of skills or knowledge	36,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Because they are concerned about the protection and security of personal data	28,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	50,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Other reasons	35,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Total	125.461
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Due to lack of skills or knowledge	48,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Because they are concerned about the protection and security of personal data	38,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Other reasons	42,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Total	615.236
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Due to lack of skills or knowledge	54
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Because they are concerned about the protection and security of personal data	34,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	63,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Other reasons	37
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Total	1.497.892
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Due to lack of skills or knowledge	28,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Because they are concerned about the protection and security of personal data	22,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Other reasons	44,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Total	2.220.501
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Due to lack of skills or knowledge	35,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Because they are concerned about the protection and security of personal data	26,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Other reasons	42,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Total	1.102.854
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Due to lack of skills or knowledge	33,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Because they are concerned about the protection and security of personal data	28,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Other reasons	39,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Total	1.117.647
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Due to lack of skills or knowledge	38,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Because they are concerned about the protection and security of personal data	25,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Other reasons	45
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Total	188.337
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Due to lack of skills or knowledge	23,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Because they are concerned about the protection and security of personal data	14,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Other reasons	44,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Total	236.672
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Due to lack of skills or knowledge	14
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Because they are concerned about the protection and security of personal data	42
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Other reasons	32,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Total	460.352
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Due to lack of skills or knowledge	33
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Because they are concerned about the protection and security of personal data	17,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Other reasons	48,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Total	426.737
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Due to lack of skills or knowledge	29,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Because they are concerned about the protection and security of personal data	14,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	51,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Other reasons	43
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Total	492.986
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Due to lack of skills or knowledge	46,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Because they are concerned about the protection and security of personal data	37,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Other reasons	36,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Total	415.416
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Due to lack of skills or knowledge	51,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Because they are concerned about the protection and security of personal data	34,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Other reasons	46
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Total	1.011.704
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Due to lack of skills or knowledge	29,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Because they are concerned about the protection and security of personal data	20,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 100,000 inhabitants and over and provincial capitals	Other reasons	45,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	244.969
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Due to lack of skills or knowledge	36,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Because they are concerned about the protection and security of personal data	25,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other reasons	36,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	383.763
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Due to lack of skills or knowledge	42,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Because they are concerned about the protection and security of personal data	46,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other reasons	41,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	227.358
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Due to lack of skills or knowledge	30,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Because they are concerned about the protection and security of personal data	23
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other reasons	39,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Total	352.707
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Due to lack of skills or knowledge	51,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Because they are concerned about the protection and security of personal data	27,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Other reasons	41,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Total	307.218
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Due to lack of skills or knowledge	35,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Because they are concerned about the protection and security of personal data	29,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Other reasons	49,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Total	651.616
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Due to lack of skills or knowledge	40,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Because they are concerned about the protection and security of personal data	27,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Other reasons	44,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Total	649.138
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Due to lack of skills or knowledge	36,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Because they are concerned about the protection and security of personal data	28,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Other reasons	37,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Total	405.590
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Due to lack of skills or knowledge	26,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Because they are concerned about the protection and security of personal data	20,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	49,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Other reasons	44,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Total	206.938
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Due to lack of skills or knowledge	39,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Because they are concerned about the protection and security of personal data	27,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	45,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Other reasons	36,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Total	307.218
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Due to lack of skills or knowledge	35,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Because they are concerned about the protection and security of personal data	29,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Other reasons	49,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Total	298.610
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Due to lack of skills or knowledge	39,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Because they are concerned about the protection and security of personal data	24,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Other reasons	38,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Total	374.399
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Due to lack of skills or knowledge	44,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Because they are concerned about the protection and security of personal data	27,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Other reasons	49,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Total	989.349
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Due to lack of skills or knowledge	29,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Because they are concerned about the protection and security of personal data	24,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Other reasons	39,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Total	250.924
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Due to lack of skills or knowledge	46,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Because they are concerned about the protection and security of personal data	36,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Other reasons	39,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	1.097.754
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Due to lack of skills or knowledge	40,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because they are concerned about the protection and security of personal data	28
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other reasons	38,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Total	194.623
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Due to lack of skills or knowledge	18,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because they are concerned about the protection and security of personal data	31,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	51,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Other reasons	62,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Total	928.123
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Due to lack of skills or knowledge	34,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because they are concerned about the protection and security of personal data	24,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Other reasons	43
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Total	1.825.707
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Due to lack of skills or knowledge	35,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Because they are concerned about the protection and security of personal data	26,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Other reasons	43,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Total	394.793
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Due to lack of skills or knowledge	36,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Because they are concerned about the protection and security of personal data	28,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	50,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Other reasons	35,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Total	125.461
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Due to lack of skills or knowledge	48,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Because they are concerned about the protection and security of personal data	38,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Other reasons	42,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Total	602.376
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Due to lack of skills or knowledge	53,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Because they are concerned about the protection and security of personal data	34,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	63
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Other reasons	37,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Total	1.492.663
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Due to lack of skills or knowledge	27,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Because they are concerned about the protection and security of personal data	22,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Other reasons	44,3