Population class	Demographic characteristics	Encountered problems	Total
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	28.259.537
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	39,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	43,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	16
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Total	14.034.181
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Difficulty with using it	39,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Technical issues when using the website	42,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems when using electronic signatures	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Other problems	16,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Total	14.225.356
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	60,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Difficulty with using it	39
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Technical issues when using the website	43,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems when using electronic signatures	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	23
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Other problems	15,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Total	3.610.290
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	60,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	34,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	50,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	21,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Other problems	14,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Total	4.712.777
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	64,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	46,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	23,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Other problems	18,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Total	6.079.229
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	39,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	42
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	25,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Other problems	15,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Total	6.614.699
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	23,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	22,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Other problems	15,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Total	4.909.900
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	60,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	41,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	41,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	25,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	21,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Other problems	15,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Total	2.332.642
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	56
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	21
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	19,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Other problems	14,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Total	12.136.168
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	62,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Difficulty with using it	41,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Technical issues when using the website	44,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems when using electronic signatures	26,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems of access with smartphone or tablet	23
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Other problems	18,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	3.500.090
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	59,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Difficulty with using it	38,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Technical issues when using the website	41,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems when using electronic signatures	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems of access with smartphone or tablet	20,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other problems	13
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	4.424.721
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Difficulty with using it	37,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Technical issues when using the website	42,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems when using electronic signatures	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems of access with smartphone or tablet	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other problems	17,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	3.176.264
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	54,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Difficulty with using it	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Technical issues when using the website	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems when using electronic signatures	21,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems of access with smartphone or tablet	21,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other problems	11,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.022.294
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	60,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	36,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	43,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	23,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	14,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Total	2.954.832
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	62,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Other problems	16,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Total	6.869.073
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	39,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	39,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Other problems	16,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Total	8.194.144
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	59,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	42,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Other problems	14,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Total	7.854.593
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	61,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	39,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	45,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	23,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Other problems	17,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Total	2.386.895
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	66,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	40,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	49,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	26,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	17,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Other problems	13,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Total	2.954.832
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	62,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Difficulty with using it	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Technical issues when using the website	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Other problems	16,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Total	3.902.662
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	60,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	36,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	40,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	21,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	20,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Other problems	17
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Total	3.950.465
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	57,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	39,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	38,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	25,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Other problems	16,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Total	14.429.971
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	44,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	23,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Other problems	14,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Total	3.021.606
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	62
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Difficulty with using it	43,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Technical issues when using the website	47
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	25,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Other problems	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	12.874.133
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	60,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	23,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	15,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.843.628
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	45,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	26,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	16,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.541.776
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	60,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	37,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	43,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	22,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	21,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	16,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Total	24.589.171
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Difficulty with using it	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Technical issues when using the website	43,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	23,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Other problems	15,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Total	3.670.366
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	60
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Difficulty with using it	42
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Technical issues when using the website	42,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	22,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Other problems	17,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Total	1.030.719
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	66,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	44,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	47,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	29,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Other problems	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Total	4.319.695
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	67
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	46,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	48,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	29,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	26,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	19,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Total	22.909.123
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	37,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	22,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Other problems	15
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	28.185.007
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	60,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Difficulty with using it	39,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Technical issues when using the website	43,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems when using electronic signatures	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems of access with smartphone or tablet	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Other problems	15,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Total	13.992.194
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Difficulty with using it	39,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Technical issues when using the website	42,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Problems when using electronic signatures	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	21,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Other problems	16,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Total	14.192.813
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Difficulty with using it	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Technical issues when using the website	43,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Problems when using electronic signatures	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	23
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Other problems	15,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Total	3.610.290
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	34,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	50,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Other problems	14,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Total	4.712.777
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	64,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	46,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	23,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Other problems	18,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Total	6.073.119
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	61,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	39,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	25,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Other problems	15,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Total	6.585.417
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	59,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	40,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	23,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Other problems	15,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Total	4.887.069
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	60,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	41,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	41,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	25,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	21,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Other problems	15,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Total	2.316.336
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	40,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	38,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	21,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	19,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Other problems	14,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Total	12.098.569
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	62,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Difficulty with using it	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Technical issues when using the website	44,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems when using electronic signatures	26,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems of access with smartphone or tablet	23
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Other problems	18,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	3.494.508
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	59,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Difficulty with using it	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Technical issues when using the website	41,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems when using electronic signatures	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems of access with smartphone or tablet	20,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other problems	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	4.421.300
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Difficulty with using it	37,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Technical issues when using the website	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems when using electronic signatures	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems of access with smartphone or tablet	21,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other problems	17,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	3.172.932
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	54,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Difficulty with using it	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Technical issues when using the website	38,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems when using electronic signatures	21,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems of access with smartphone or tablet	21,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other problems	11,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	4.997.698
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	60,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	36,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	43,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	14,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Total	2.938.936
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	62,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	41,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	28,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Other problems	16,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Total	6.851.102
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	59,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	39,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	39,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Other problems	16,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Total	8.161.054
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	42,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	21,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Other problems	14,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Total	7.847.021
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	61,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	39,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	45,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	23,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	23,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Other problems	17,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Total	2.386.895
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	66,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	40,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	49,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	26,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	17,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Other problems	13,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Total	2.938.936
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	62,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Difficulty with using it	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Technical issues when using the website	41,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	28,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Other problems	16,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Total	3.889.616
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	36,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	21,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	20,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Other problems	16,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Total	3.937.067
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	58,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	40
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	38,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	25,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Other problems	16,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Total	14.411.564
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	44,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	23,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Other problems	14,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Total	3.007.825
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	62,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Difficulty with using it	43,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Technical issues when using the website	47,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	25,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	24,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Other problems	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	12.842.593
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	60,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	42,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	23,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	15,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.843.362
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	45,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	26,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	16,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.499.052
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	60,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	37,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	43,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	22,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	21,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	16,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Total	24.515.580
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	61,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Difficulty with using it	38,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Technical issues when using the website	43,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	23,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Other problems	15,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Total	3.669.427
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Difficulty with using it	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Technical issues when using the website	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	22,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Other problems	17,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Total	1.030.127
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	66,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	44,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	47,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	29,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	23,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Other problems	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Total	4.299.286
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	67
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	46,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	48
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	29,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	26,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	19,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Total	22.855.594
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	59,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	37,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	41,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	22,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Other problems	14,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Total	17.240.492
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	39,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	36,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	26,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Total	8.581.142
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Difficulty with using it	64,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Technical issues when using the website	70,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems when using electronic signatures	40,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	35,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Other problems	26,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Total	8.659.350
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Difficulty with using it	64,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Technical issues when using the website	71,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems when using electronic signatures	38,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	37,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Other problems	25,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Total	2.195.730
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	56,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	82,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	35,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	36,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Other problems	23,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Total	3.056.811
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	61,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	72,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	37,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	36
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Other problems	29,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Total	3.749.863
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	68,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	41,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	38,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Other problems	25,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Total	3.938.148
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	64,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	67,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	39,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	38,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Other problems	26,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Total	2.981.428
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	68,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	68,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	42,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	35,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Other problems	25,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Total	1.318.512
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	72,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	68,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	37,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	34,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Other problems	26
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Total	7.647.988
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Difficulty with using it	66,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems when using electronic signatures	41,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems of access with smartphone or tablet	36,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Other problems	29
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	2.089.377
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Difficulty with using it	65,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Technical issues when using the website	69,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems when using electronic signatures	36,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems of access with smartphone or tablet	34,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other problems	21,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	2.728.191
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Difficulty with using it	61,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Technical issues when using the website	69,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems when using electronic signatures	36,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems of access with smartphone or tablet	35,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other problems	28,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	1.732.585
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Difficulty with using it	64,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Technical issues when using the website	70,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems when using electronic signatures	38,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems of access with smartphone or tablet	39,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other problems	21,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	3.042.351
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	60,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	72,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	39,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	39
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	23,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Total	1.847.951
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	65,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	67,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	45,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	40,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Other problems	26,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Total	4.091.542
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	66,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	66,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	41,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	37,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Other problems	28,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Total	4.850.304
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	72,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	37
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	37,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Other problems	24,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Total	4.865.209
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	63,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	73,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	38
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	37,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Other problems	28,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Total	1.585.487
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	60,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	74
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	39,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	26,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Other problems	20,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Total	1.847.951
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Difficulty with using it	65,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Technical issues when using the website	67,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	45,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	40,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Other problems	26,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Total	2.361.525
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	60,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	66,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	35,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	34,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Other problems	28,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Total	2.292.359
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	69
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	66,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	43,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	37,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Other problems	28
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Total	8.860.881
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	62,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	72,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	37,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	36,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Other problems	23,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Total	1.877.777
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Difficulty with using it	70,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Technical issues when using the website	76
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	38,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Other problems	34,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	7.810.695
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	66,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	69,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	38
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	25,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	1.805.421
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	64,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	71,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	41,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	38,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	26,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	7.624.376
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	62,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	71,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	37,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	35,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	27,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Total	15.038.439
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Difficulty with using it	63,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	39,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	36,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Other problems	26
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Total	2.202.053
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Difficulty with using it	69,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	41,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	37,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Other problems	28,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Total	685.324
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	67,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	71,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	43,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	35,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Other problems	33,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Total	2.902.664
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	69,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	71,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	44,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	40
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	29,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Total	13.652.504
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	62,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	70,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	38,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	36,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Other problems	25,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Total	17.204.053
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Difficulty with using it	64,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Technical issues when using the website	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems when using electronic signatures	39,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems of access with smartphone or tablet	36,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Other problems	26,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Total	8.567.208
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Difficulty with using it	64,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Technical issues when using the website	70,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Problems when using electronic signatures	40,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	35,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Other problems	26,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Total	8.636.845
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Difficulty with using it	64,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Technical issues when using the website	71,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Problems when using electronic signatures	38,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	37,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Other problems	25,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Total	2.195.730
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	56,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	82,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	35,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	36,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Other problems	23,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Total	3.056.811
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	61,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	72,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	37,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	36
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Other problems	29,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Total	3.748.925
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	64,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	68,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	41,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	38,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Other problems	25,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Total	3.919.866
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	64,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	67,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	39,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	38
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Other problems	26,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Total	2.967.546
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	68,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	68,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	42,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	35,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Other problems	25,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Total	1.315.175
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	72,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	68,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	37,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	34,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Other problems	26
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Total	7.631.068
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Difficulty with using it	66,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Technical issues when using the website	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems when using electronic signatures	41,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Problems of access with smartphone or tablet	36,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 100,000 inhabitants and over and provincial capitals	Other problems	28,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Total	2.087.672
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Difficulty with using it	65,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Technical issues when using the website	69,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems when using electronic signatures	36,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Problems of access with smartphone or tablet	34,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 50,000 to fewer than 100,000 inhabitants	Other problems	21,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Total	2.724.770
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Difficulty with using it	61,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Technical issues when using the website	69,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems when using electronic signatures	36,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Problems of access with smartphone or tablet	35,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 20,000 to fewer than 50,000 inhabitants	Other problems	28,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Total	1.730.361
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Difficulty with using it	64,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Technical issues when using the website	70,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems when using electronic signatures	38,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Problems of access with smartphone or tablet	39,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: From 10,000 to fewer than 20,000 inhabitants	Other problems	21,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	3.030.183
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	60,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	72,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	39,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	39
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	23,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Total	1.835.547
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	65,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	66,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	45,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	40,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Other problems	26,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Total	4.089.002
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	66,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	66,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	41,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	37,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Other problems	28,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Total	4.836.379
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	72,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	37
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	37,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Other problems	24,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Total	4.857.638
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	63,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	73,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	37,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	37,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Other problems	28,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Total	1.585.487
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	60,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	74
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	39,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	26,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Other problems	20,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Total	1.835.547
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Difficulty with using it	65,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Technical issues when using the website	66,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	45,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	40,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Other problems	26,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Total	2.350.984
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	60,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	66,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	35,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	34,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Other problems	28,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Total	2.290.411
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	68,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	66,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	43,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	37,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Other problems	28
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Total	8.849.335
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	62,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	72,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	37,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	36
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Other problems	23,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Total	1.877.777
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Difficulty with using it	70,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Technical issues when using the website	76
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	40,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	38,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Other problems	34,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	7.797.201
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	66,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	69,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	40,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	38
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	25,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	1.805.421
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	64,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	71,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	38,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	26,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	7.601.432
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	62,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	71,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	37,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	35,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	27,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Total	15.002.938
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Technical issues when using the website	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	39,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	36,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Other problems	25,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Total	2.201.115
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Difficulty with using it	70
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Technical issues when using the website	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	41,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	37,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Other problems	28,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Total	684.733
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	67,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	71,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	43,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	35,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Other problems	33,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Total	2.888.908
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	69,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	71,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	44,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	39,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	29,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Total	13.630.413
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	62,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	70,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	38,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	36,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Other problems	25,2