Population class	Socio-economic characteristics	Encountered problems	Total
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	28.259.537
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	39,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	43,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	16
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	303.680
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have had some problem in using the services of the public administration in the last 12 months	50,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty with using it	39,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Technical issues when using the website	30,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems when using electronic signatures	27,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems of access with smartphone or tablet	14,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	10,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Total	1.499.604
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	54,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Difficulty with using it	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	19
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	20,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Other problems	18
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Total	5.920.279
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	54,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	18,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	20,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Other problems	14,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Total	8.240.112
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	61,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	44,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	22,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	15,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Total	3.390.272
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	64,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	41,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	48,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	26,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	24,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	18
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Total	3.457.745
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	62,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	39,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	44,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	21,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Other problems	15,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.044.121
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	65
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	42,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	44,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	29,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	16,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Total	349.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	77,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Difficulty with using it	47
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	38,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Other problems	17,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Total	54.676
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	93,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Difficulty with using it	72,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems when using electronic signatures	7,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	20,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Total	18.386.257
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	61,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	39,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	43,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Other problems	15,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.942.913
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	61,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	42,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	22,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	24,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	17,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Total	2.519.589
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	61,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	37,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	20,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Other problems	15,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Total	932.319
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	53,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	36,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	36,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	19,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	14,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	13,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.802.922
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	39,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	18,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	15,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Total	675.536
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	65,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	41,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	45,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	26,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	23,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Other problems	16
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	12.632.789
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	24,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	23,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	15,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.996.895
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	65,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	47,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	26,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	25
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	18,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.095.264
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	66,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	41,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	46,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	25,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	23,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	16,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.552.760
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	56,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	41,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	14,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	108.548
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	55,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	45,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	38,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	14,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	26,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.308.126
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	61,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	38,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	42,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	15,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.078.131
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	63,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	40,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	45,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	27,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	17,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Total	4.402.381
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Difficulty with using it	36
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Technical issues when using the website	36,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	20,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	22,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Other problems	16,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Total	13.983.875
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Difficulty with using it	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	45,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	25,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Other problems	15,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Total	861.964
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	67,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Difficulty with using it	42,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	45,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	16,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Other problems	17,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Total	17.524.292
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	61,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Difficulty with using it	38,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Technical issues when using the website	43,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Other problems	15,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Total	3.118.858
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Difficulty with using it	40,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Technical issues when using the website	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Problems when using electronic signatures	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Problems of access with smartphone or tablet	24
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Other problems	20,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	7.989.027
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have had some problem in using the services of the public administration in the last 12 months	58
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficulty with using it	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Technical issues when using the website	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems when using electronic signatures	24
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other problems	15,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	6.381.973
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have had some problem in using the services of the public administration in the last 12 months	61,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty with using it	40,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Technical issues when using the website	44,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems when using electronic signatures	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems of access with smartphone or tablet	23,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	15,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	2.923.936
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have had some problem in using the services of the public administration in the last 12 months	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty with using it	41,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Technical issues when using the website	43,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems when using electronic signatures	25,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems of access with smartphone or tablet	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	14,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Total	5.050.731
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	They have had some problem in using the services of the public administration in the last 12 months	64,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Difficulty with using it	40,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Technical issues when using the website	46,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Problems when using electronic signatures	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Problems of access with smartphone or tablet	23,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Other problems	15,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Total	2.795.012
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	57,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	35,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	20,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	17,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Other problems	15,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	28.185.007
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	60,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Difficulty with using it	39,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Technical issues when using the website	43,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems when using electronic signatures	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems of access with smartphone or tablet	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Other problems	15,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	302.188
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have had some problem in using the services of the public administration in the last 12 months	50,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty with using it	39,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Technical issues when using the website	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems when using electronic signatures	27,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems of access with smartphone or tablet	14,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	10,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Total	1.492.320
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	54,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Difficulty with using it	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	33,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	19,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	20,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Other problems	18
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Total	5.890.722
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	54,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	39,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	18,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	20,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Other problems	14,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Total	8.220.632
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	61,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	39,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	44,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	15,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Total	3.379.969
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	65
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	41,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	48,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	26,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	24,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	18
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Total	3.453.587
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	62,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	39,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	44,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	21,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Other problems	15,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.041.866
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	65
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	42,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	44,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	29,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	16,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Total	349.048
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	77,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Difficulty with using it	47
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	51
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	38,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Other problems	17,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Total	54.676
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	93,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Difficulty with using it	72,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Problems when using electronic signatures	7,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	20,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Total	18.348.987
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	61,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	39,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	43,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Other problems	15,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.934.225
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	61,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	41,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	42,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	24,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	17,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Total	2.519.589
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	61,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	37,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	50,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	20,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Other problems	15,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Total	926.840
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	53,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	19,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	14,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.779.830
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	57,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	39,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	37,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	23,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	18,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	15,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Total	675.536
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	65,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	45,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	26,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	23,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Other problems	16
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	12.611.804
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	60,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	42,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	24,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	23,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	15,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.996.895
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	65,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	47,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	26,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	25
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	18,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.090.092
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	66,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	40,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	46,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	25,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	16,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.541.648
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	56,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	40,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	41,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	23,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	21,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	14,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	108.548
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	55,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	45,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	38,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	31,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	14,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	26,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.278.599
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	61,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	42,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	15,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.070.388
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	40,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	45,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	27,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	17,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Total	4.387.582
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Difficulty with using it	36,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Technical issues when using the website	36,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	20,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Other problems	16,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Total	13.961.405
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Difficulty with using it	40
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	45,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	25,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Other problems	15,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Total	861.964
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	67,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Difficulty with using it	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	45,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	16,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Other problems	17,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Total	17.487.023
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	61,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Difficulty with using it	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Technical issues when using the website	43,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Other problems	15,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Total	3.109.950
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	They have had some problem in using the services of the public administration in the last 12 months	61,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Difficulty with using it	40,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Technical issues when using the website	42,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Problems when using electronic signatures	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Problems of access with smartphone or tablet	24
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Other problems	20,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	7.969.460
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have had some problem in using the services of the public administration in the last 12 months	58
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficulty with using it	37,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Technical issues when using the website	40,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems when using electronic signatures	24
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems of access with smartphone or tablet	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other problems	15,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	6.371.219
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have had some problem in using the services of the public administration in the last 12 months	61,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty with using it	40,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Technical issues when using the website	45
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems when using electronic signatures	23,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems of access with smartphone or tablet	23,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	15,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	2.912.803
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have had some problem in using the services of the public administration in the last 12 months	63
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty with using it	41,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Technical issues when using the website	43,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems when using electronic signatures	25,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems of access with smartphone or tablet	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	14,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Total	5.044.978
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	They have had some problem in using the services of the public administration in the last 12 months	64,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Difficulty with using it	40,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Technical issues when using the website	46,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Problems when using electronic signatures	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Problems of access with smartphone or tablet	23,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Other problems	15,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Total	2.776.597
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	57
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	20,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	17,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Other problems	14,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Total	17.240.492
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	39,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	36,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	26,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	152.970
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty with using it	77,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Technical issues when using the website	61
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems when using electronic signatures	55,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems of access with smartphone or tablet	29,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	20,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Total	815.764
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Difficulty with using it	61,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	61,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	35
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	37,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Other problems	33,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Total	3.244.601
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	64,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	71,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	33,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	37
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Other problems	26,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Total	5.038.692
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	72,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	39
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	37
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	25,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Total	2.214.332
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	63,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	74,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	40,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	37,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	28,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Total	2.173.877
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	63,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	70,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	39,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	33,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Other problems	24,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Total	3.278.627
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	65,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	68,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	45,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	38,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	25,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Total	270.500
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Difficulty with using it	60,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	65,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	50,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	31,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Other problems	22,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Total	51.129
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Difficulty with using it	77,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems when using electronic signatures	8,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	22,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Total	11.341.541
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	63,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	70,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	40
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	37,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Other problems	25,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Total	1.799.985
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	67
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	69,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	36,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	40,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	28,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Total	1.544.044
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	60,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	82,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	36,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	33
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Other problems	25,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Total	502.909
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	67,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	67,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	36,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	27,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	25,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Total	1.612.255
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	69,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	65,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	41,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	32,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	27,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Total	439.757
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	64,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	69,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	41,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	36,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Other problems	24,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	7.706.789
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	62,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	69
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	39,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	38
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	25,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1.968.225
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	62,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	72,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	40,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	38,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	27,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	726.816
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	61,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	70,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	38,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	36
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	25,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	879.544
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	73,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	41,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	38,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	25,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	60.167
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	82,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	69,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	57,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	26,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	48,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Total	9.376.930
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	70
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	40,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	36,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	25,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Total	1.964.612
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	63
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	70,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	37,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	43,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	27,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Total	2.473.098
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Technical issues when using the website	65,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	37,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	39,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Other problems	29,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Total	8.868.443
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Difficulty with using it	63,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	71,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	37,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Other problems	24,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Total	577.985
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Difficulty with using it	63,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	67,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	35,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	24,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Other problems	25,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Total	10.763.557
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Difficulty with using it	63,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Technical issues when using the website	70,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	40,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	38,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Other problems	25,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Total	1.920.783
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Difficulty with using it	66,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Technical issues when using the website	68,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Problems when using electronic signatures	36
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Problems of access with smartphone or tablet	39
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Other problems	33,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	4.644.237
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficulty with using it	64,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Technical issues when using the website	70,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems when using electronic signatures	41,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems of access with smartphone or tablet	38,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other problems	26,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	3.957.484
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty with using it	64,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Technical issues when using the website	72,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems when using electronic signatures	37,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems of access with smartphone or tablet	38,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	25,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	1.835.207
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty with using it	65,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Technical issues when using the website	68,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems when using electronic signatures	40,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems of access with smartphone or tablet	34,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	23
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Total	3.284.539
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Difficulty with using it	62,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Technical issues when using the website	70,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Problems when using electronic signatures	41,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Problems of access with smartphone or tablet	35,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Other problems	24,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Total	1.598.242
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	61,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	35,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	30,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Other problems	26,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Total	17.204.053
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Difficulty with using it	64,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Technical issues when using the website	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems when using electronic signatures	39,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems of access with smartphone or tablet	36,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Other problems	26,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Total	152.970
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Difficulty with using it	77,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Technical issues when using the website	61
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems when using electronic signatures	55,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Problems of access with smartphone or tablet	29,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Illiterate persons with unfinished primary education	Other problems	20,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Total	812.093
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Difficulty with using it	61,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	61,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	35,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	37,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Other problems	33,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Total	3.227.883
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	64,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	71,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	33,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	36,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Other problems	26,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Total	5.029.464
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	64,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	72,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	39
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	36,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	25,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Total	2.211.257
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	63,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	74,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	40,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	38
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	28,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Total	2.172.385
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	70,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	39,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	33,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Other problems	24,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Total	3.276.372
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	65,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	68,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	45,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	38,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	25,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Total	270.500
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Difficulty with using it	60,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	65,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	50,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	31,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Other problems	22,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Total	51.129
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Difficulty with using it	77,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Problems when using electronic signatures	8,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	22,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Total	11.322.768
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	70,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	40
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	37,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Other problems	25,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Total	1.796.355
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	67,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	69,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	36,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	40,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	28,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Total	1.544.044
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	60,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	82,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	36,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	33
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Other problems	25,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Total	497.430
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	67,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	67,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	36,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	26,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	25
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Total	1.603.698
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	69,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	66
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	32,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	27,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Total	439.757
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	64,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	69,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	41,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	36,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Other problems	24,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	7.695.290
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	62,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	69
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	39,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	38
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	25,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1.968.225
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	62,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	72,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	40,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	38,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	27,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	721.644
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	61,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	70,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	38,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	35,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	24,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	877.441
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	73,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	41,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	38,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	25,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	60.167
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	82,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	69,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	57,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	26,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	48,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Total	9.362.131
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	63,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	70
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	40,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	36,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	25,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Total	1.960.637
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	63
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	70,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	37,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	43,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	27,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Total	2.471.550
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Difficulty with using it	64,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Technical issues when using the website	65,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	37,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	39,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Other problems	29,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Total	8.851.219
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Difficulty with using it	63,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	71,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	40,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	37,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Other problems	24,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Total	577.985
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Difficulty with using it	63,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	67,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	35,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	24,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Other problems	25,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Total	10.744.784
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Technical issues when using the website	70,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	40,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	38,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Other problems	25,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	Total	1.918.453
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	Difficulty with using it	66,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	Technical issues when using the website	68,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	Problems when using electronic signatures	35,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	Problems of access with smartphone or tablet	38,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income Less than 900 Euros	Other problems	33,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	4.634.881
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	Difficulty with using it	64,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	Technical issues when using the website	70,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems when using electronic signatures	41,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	Problems of access with smartphone or tablet	38,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other problems	26,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	3.948.593
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty with using it	64,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Technical issues when using the website	72,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems when using electronic signatures	37,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Problems of access with smartphone or tablet	38,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	25,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	1.835.207
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty with using it	65,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Technical issues when using the website	68,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems when using electronic signatures	40,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Problems of access with smartphone or tablet	34,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	23
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	Total	3.284.539
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	Difficulty with using it	62,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	Technical issues when using the website	70,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	Problems when using electronic signatures	41,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	Problems of access with smartphone or tablet	35,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,000 euros or more	Other problems	24,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Total	1.582.381
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	61,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	70,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	35,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	30,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Other problems	26,1