Population class	Autonomous City and Community	Documentation or claim	Total
Total Persons  (16 to 74 years old)	National Total	Total	35.436.056
Total Persons  (16 to 74 years old)	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,3
Total Persons  (16 to 74 years old)	National Total	They have requested an official document or certificate	24,1
Total Persons  (16 to 74 years old)	National Total	They have applied for grants or rights	21,3
Total Persons  (16 to 74 years old)	National Total	Other requests, claims, or complaints	5,7
Total Persons  (16 to 74 years old)	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Total Persons  (16 to 74 years old)	Andalucía	Total	6.405.608
Total Persons  (16 to 74 years old)	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,4
Total Persons  (16 to 74 years old)	Andalucía	They have requested an official document or certificate	23,4
Total Persons  (16 to 74 years old)	Andalucía	They have applied for grants or rights	22,2
Total Persons  (16 to 74 years old)	Andalucía	Other requests, claims, or complaints	4,5
Total Persons  (16 to 74 years old)	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons  (16 to 74 years old)	Aragón	Total	956.109
Total Persons  (16 to 74 years old)	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,8
Total Persons  (16 to 74 years old)	Aragón	They have requested an official document or certificate	22,3
Total Persons  (16 to 74 years old)	Aragón	They have applied for grants or rights	19,2
Total Persons  (16 to 74 years old)	Aragón	Other requests, claims, or complaints	3,9
Total Persons  (16 to 74 years old)	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Total Persons  (16 to 74 years old)	Asturias, Principado de	Total	752.700
Total Persons  (16 to 74 years old)	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,1
Total Persons  (16 to 74 years old)	Asturias, Principado de	They have requested an official document or certificate	17,5
Total Persons  (16 to 74 years old)	Asturias, Principado de	They have applied for grants or rights	14,6
Total Persons  (16 to 74 years old)	Asturias, Principado de	Other requests, claims, or complaints	3,6
Total Persons  (16 to 74 years old)	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	7,4
Total Persons  (16 to 74 years old)	Balears, Illes	Total	944.040
Total Persons  (16 to 74 years old)	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,6
Total Persons  (16 to 74 years old)	Balears, Illes	They have requested an official document or certificate	30
Total Persons  (16 to 74 years old)	Balears, Illes	They have applied for grants or rights	21,9
Total Persons  (16 to 74 years old)	Balears, Illes	Other requests, claims, or complaints	6,2
Total Persons  (16 to 74 years old)	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Total Persons  (16 to 74 years old)	Canarias	Total	1.778.183
Total Persons  (16 to 74 years old)	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,8
Total Persons  (16 to 74 years old)	Canarias	They have requested an official document or certificate	26
Total Persons  (16 to 74 years old)	Canarias	They have applied for grants or rights	24,4
Total Persons  (16 to 74 years old)	Canarias	Other requests, claims, or complaints	5,9
Total Persons  (16 to 74 years old)	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	5,7
Total Persons  (16 to 74 years old)	Cantabria	Total	438.965
Total Persons  (16 to 74 years old)	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,6
Total Persons  (16 to 74 years old)	Cantabria	They have requested an official document or certificate	20,2
Total Persons  (16 to 74 years old)	Cantabria	They have applied for grants or rights	15,9
Total Persons  (16 to 74 years old)	Cantabria	Other requests, claims, or complaints	2,3
Total Persons  (16 to 74 years old)	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Total Persons  (16 to 74 years old)	Castilla y León	Total	1.729.994
Total Persons  (16 to 74 years old)	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	26,9
Total Persons  (16 to 74 years old)	Castilla y León	They have requested an official document or certificate	14,2
Total Persons  (16 to 74 years old)	Castilla y León	They have applied for grants or rights	18,2
Total Persons  (16 to 74 years old)	Castilla y León	Other requests, claims, or complaints	4,6
Total Persons  (16 to 74 years old)	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Total	1.524.173
Total Persons  (16 to 74 years old)	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,6
Total Persons  (16 to 74 years old)	Castilla-La Mancha	They have requested an official document or certificate	22,4
Total Persons  (16 to 74 years old)	Castilla-La Mancha	They have applied for grants or rights	19,9
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Other requests, claims, or complaints	5,1
Total Persons  (16 to 74 years old)	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Total Persons  (16 to 74 years old)	Cataluña	Total	5.680.318
Total Persons  (16 to 74 years old)	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,9
Total Persons  (16 to 74 years old)	Cataluña	They have requested an official document or certificate	24,7
Total Persons  (16 to 74 years old)	Cataluña	They have applied for grants or rights	21,3
Total Persons  (16 to 74 years old)	Cataluña	Other requests, claims, or complaints	5,7
Total Persons  (16 to 74 years old)	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	7,7
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Total	3.810.712
Total Persons  (16 to 74 years old)	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,7
Total Persons  (16 to 74 years old)	Comunitat Valenciana	They have requested an official document or certificate	27,3
Total Persons  (16 to 74 years old)	Comunitat Valenciana	They have applied for grants or rights	22,2
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Other requests, claims, or complaints	5,3
Total Persons  (16 to 74 years old)	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	6,8
Total Persons  (16 to 74 years old)	Extremadura	Total	783.592
Total Persons  (16 to 74 years old)	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,9
Total Persons  (16 to 74 years old)	Extremadura	They have requested an official document or certificate	18,6
Total Persons  (16 to 74 years old)	Extremadura	They have applied for grants or rights	19,4
Total Persons  (16 to 74 years old)	Extremadura	Other requests, claims, or complaints	4,6
Total Persons  (16 to 74 years old)	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	7,8
Total Persons  (16 to 74 years old)	Galicia	Total	1.977.908
Total Persons  (16 to 74 years old)	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,8
Total Persons  (16 to 74 years old)	Galicia	They have requested an official document or certificate	19
Total Persons  (16 to 74 years old)	Galicia	They have applied for grants or rights	17,3
Total Persons  (16 to 74 years old)	Galicia	Other requests, claims, or complaints	5,5
Total Persons  (16 to 74 years old)	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Total	5.082.634
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,6
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	They have requested an official document or certificate	27,2
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	They have applied for grants or rights	24,2
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Other requests, claims, or complaints	8,8
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Total Persons  (16 to 74 years old)	Murcia, Región de	Total	1.138.229
Total Persons  (16 to 74 years old)	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,5
Total Persons  (16 to 74 years old)	Murcia, Región de	They have requested an official document or certificate	26,8
Total Persons  (16 to 74 years old)	Murcia, Región de	They have applied for grants or rights	24,6
Total Persons  (16 to 74 years old)	Murcia, Región de	Other requests, claims, or complaints	5,8
Total Persons  (16 to 74 years old)	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Total	483.774
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	They have requested an official document or certificate	25,7
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	They have applied for grants or rights	19,6
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Other requests, claims, or complaints	6,7
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Total Persons  (16 to 74 years old)	País Vasco	Total	1.597.629
Total Persons  (16 to 74 years old)	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,6
Total Persons  (16 to 74 years old)	País Vasco	They have requested an official document or certificate	24,4
Total Persons  (16 to 74 years old)	País Vasco	They have applied for grants or rights	16
Total Persons  (16 to 74 years old)	País Vasco	Other requests, claims, or complaints	5,7
Total Persons  (16 to 74 years old)	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Total Persons  (16 to 74 years old)	Rioja, La	Total	232.393
Total Persons  (16 to 74 years old)	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,1
Total Persons  (16 to 74 years old)	Rioja, La	They have requested an official document or certificate	23,2
Total Persons  (16 to 74 years old)	Rioja, La	They have applied for grants or rights	20
Total Persons  (16 to 74 years old)	Rioja, La	Other requests, claims, or complaints	5,1
Total Persons  (16 to 74 years old)	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	3,3
Total Persons  (16 to 74 years old)	Ceuta	Total	57.887
Total Persons  (16 to 74 years old)	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	59,2
Total Persons  (16 to 74 years old)	Ceuta	They have requested an official document or certificate	57
Total Persons  (16 to 74 years old)	Ceuta	They have applied for grants or rights	22,8
Total Persons  (16 to 74 years old)	Ceuta	Other requests, claims, or complaints	4,7
Total Persons  (16 to 74 years old)	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	10,6
Total Persons  (16 to 74 years old)	Melilla	Total	61.208
Total Persons  (16 to 74 years old)	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,2
Total Persons  (16 to 74 years old)	Melilla	They have requested an official document or certificate	37,9
Total Persons  (16 to 74 years old)	Melilla	They have applied for grants or rights	30
Total Persons  (16 to 74 years old)	Melilla	Other requests, claims, or complaints	14,7
Total Persons  (16 to 74 years old)	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Internet users in the last 12 months	National Total	Total	33.632.763
Internet users in the last 12 months	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,2
Internet users in the last 12 months	National Total	They have requested an official document or certificate	25,4
Internet users in the last 12 months	National Total	They have applied for grants or rights	22,4
Internet users in the last 12 months	National Total	Other requests, claims, or complaints	6
Internet users in the last 12 months	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	Andalucía	Total	5.996.999
Internet users in the last 12 months	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,9
Internet users in the last 12 months	Andalucía	They have requested an official document or certificate	25
Internet users in the last 12 months	Andalucía	They have applied for grants or rights	23,7
Internet users in the last 12 months	Andalucía	Other requests, claims, or complaints	4,8
Internet users in the last 12 months	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 12 months	Aragón	Total	907.302
Internet users in the last 12 months	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,6
Internet users in the last 12 months	Aragón	They have requested an official document or certificate	23,5
Internet users in the last 12 months	Aragón	They have applied for grants or rights	20,3
Internet users in the last 12 months	Aragón	Other requests, claims, or complaints	4,1
Internet users in the last 12 months	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	6,5
Internet users in the last 12 months	Asturias, Principado de	Total	702.645
Internet users in the last 12 months	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,1
Internet users in the last 12 months	Asturias, Principado de	They have requested an official document or certificate	18,7
Internet users in the last 12 months	Asturias, Principado de	They have applied for grants or rights	15,7
Internet users in the last 12 months	Asturias, Principado de	Other requests, claims, or complaints	3,9
Internet users in the last 12 months	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Internet users in the last 12 months	Balears, Illes	Total	916.231
Internet users in the last 12 months	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,8
Internet users in the last 12 months	Balears, Illes	They have requested an official document or certificate	30,9
Internet users in the last 12 months	Balears, Illes	They have applied for grants or rights	22,6
Internet users in the last 12 months	Balears, Illes	Other requests, claims, or complaints	6,4
Internet users in the last 12 months	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Canarias	Total	1.678.207
Internet users in the last 12 months	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 12 months	Canarias	They have requested an official document or certificate	27,5
Internet users in the last 12 months	Canarias	They have applied for grants or rights	25,9
Internet users in the last 12 months	Canarias	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 12 months	Cantabria	Total	407.310
Internet users in the last 12 months	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,9
Internet users in the last 12 months	Cantabria	They have requested an official document or certificate	21,8
Internet users in the last 12 months	Cantabria	They have applied for grants or rights	17,1
Internet users in the last 12 months	Cantabria	Other requests, claims, or complaints	2,4
Internet users in the last 12 months	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 12 months	Castilla y León	Total	1.614.485
Internet users in the last 12 months	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	28,9
Internet users in the last 12 months	Castilla y León	They have requested an official document or certificate	15,2
Internet users in the last 12 months	Castilla y León	They have applied for grants or rights	19,5
Internet users in the last 12 months	Castilla y León	Other requests, claims, or complaints	4,9
Internet users in the last 12 months	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	6,8
Internet users in the last 12 months	Castilla-La Mancha	Total	1.415.822
Internet users in the last 12 months	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,2
Internet users in the last 12 months	Castilla-La Mancha	They have requested an official document or certificate	24,1
Internet users in the last 12 months	Castilla-La Mancha	They have applied for grants or rights	21,5
Internet users in the last 12 months	Castilla-La Mancha	Other requests, claims, or complaints	5,5
Internet users in the last 12 months	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	Cataluña	Total	5.469.219
Internet users in the last 12 months	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 12 months	Cataluña	They have requested an official document or certificate	25,6
Internet users in the last 12 months	Cataluña	They have applied for grants or rights	22,1
Internet users in the last 12 months	Cataluña	Other requests, claims, or complaints	6
Internet users in the last 12 months	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Internet users in the last 12 months	Comunitat Valenciana	Total	3.643.250
Internet users in the last 12 months	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 12 months	Comunitat Valenciana	They have requested an official document or certificate	28,6
Internet users in the last 12 months	Comunitat Valenciana	They have applied for grants or rights	23,2
Internet users in the last 12 months	Comunitat Valenciana	Other requests, claims, or complaints	5,6
Internet users in the last 12 months	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 12 months	Extremadura	Total	720.793
Internet users in the last 12 months	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,6
Internet users in the last 12 months	Extremadura	They have requested an official document or certificate	20,2
Internet users in the last 12 months	Extremadura	They have applied for grants or rights	21
Internet users in the last 12 months	Extremadura	Other requests, claims, or complaints	5
Internet users in the last 12 months	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	8,5
Internet users in the last 12 months	Galicia	Total	1.817.176
Internet users in the last 12 months	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,5
Internet users in the last 12 months	Galicia	They have requested an official document or certificate	20,7
Internet users in the last 12 months	Galicia	They have applied for grants or rights	18,8
Internet users in the last 12 months	Galicia	Other requests, claims, or complaints	6
Internet users in the last 12 months	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Madrid, Comunidad de	Total	4.939.273
Internet users in the last 12 months	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,8
Internet users in the last 12 months	Madrid, Comunidad de	They have requested an official document or certificate	28
Internet users in the last 12 months	Madrid, Comunidad de	They have applied for grants or rights	24,9
Internet users in the last 12 months	Madrid, Comunidad de	Other requests, claims, or complaints	9,1
Internet users in the last 12 months	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,5
Internet users in the last 12 months	Murcia, Región de	Total	1.076.399
Internet users in the last 12 months	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,6
Internet users in the last 12 months	Murcia, Región de	They have requested an official document or certificate	28,3
Internet users in the last 12 months	Murcia, Región de	They have applied for grants or rights	26
Internet users in the last 12 months	Murcia, Región de	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	462.648
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have requested an official document or certificate	26,9
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have applied for grants or rights	20,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Other requests, claims, or complaints	7
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	País Vasco	Total	1.529.599
Internet users in the last 12 months	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33
Internet users in the last 12 months	País Vasco	They have requested an official document or certificate	25,5
Internet users in the last 12 months	País Vasco	They have applied for grants or rights	16,7
Internet users in the last 12 months	País Vasco	Other requests, claims, or complaints	6
Internet users in the last 12 months	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 12 months	Rioja, La	Total	219.048
Internet users in the last 12 months	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,2
Internet users in the last 12 months	Rioja, La	They have requested an official document or certificate	24,6
Internet users in the last 12 months	Rioja, La	They have applied for grants or rights	21,3
Internet users in the last 12 months	Rioja, La	Other requests, claims, or complaints	5,4
Internet users in the last 12 months	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 12 months	Ceuta	Total	55.768
Internet users in the last 12 months	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	61,4
Internet users in the last 12 months	Ceuta	They have requested an official document or certificate	59,1
Internet users in the last 12 months	Ceuta	They have applied for grants or rights	23,7
Internet users in the last 12 months	Ceuta	Other requests, claims, or complaints	4,9
Internet users in the last 12 months	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	11
Internet users in the last 12 months	Melilla	Total	60.588
Internet users in the last 12 months	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,8
Internet users in the last 12 months	Melilla	They have requested an official document or certificate	38,2
Internet users in the last 12 months	Melilla	They have applied for grants or rights	30,3
Internet users in the last 12 months	Melilla	Other requests, claims, or complaints	14,8
Internet users in the last 12 months	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	8,7
Internet users in the last 3 months	National Total	Total	33.481.950
Internet users in the last 3 months	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,3
Internet users in the last 3 months	National Total	They have requested an official document or certificate	25,5
Internet users in the last 3 months	National Total	They have applied for grants or rights	22,5
Internet users in the last 3 months	National Total	Other requests, claims, or complaints	6
Internet users in the last 3 months	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Andalucía	Total	5.966.316
Internet users in the last 3 months	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39
Internet users in the last 3 months	Andalucía	They have requested an official document or certificate	25,1
Internet users in the last 3 months	Andalucía	They have applied for grants or rights	23,8
Internet users in the last 3 months	Andalucía	Other requests, claims, or complaints	4,9
Internet users in the last 3 months	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	Aragón	Total	904.834
Internet users in the last 3 months	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,5
Internet users in the last 3 months	Aragón	They have requested an official document or certificate	23,6
Internet users in the last 3 months	Aragón	They have applied for grants or rights	20,2
Internet users in the last 3 months	Aragón	Other requests, claims, or complaints	4,1
Internet users in the last 3 months	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Asturias, Principado de	Total	694.173
Internet users in the last 3 months	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,4
Internet users in the last 3 months	Asturias, Principado de	They have requested an official document or certificate	19
Internet users in the last 3 months	Asturias, Principado de	They have applied for grants or rights	15,9
Internet users in the last 3 months	Asturias, Principado de	Other requests, claims, or complaints	3,9
Internet users in the last 3 months	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	8,1
Internet users in the last 3 months	Balears, Illes	Total	916.231
Internet users in the last 3 months	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,8
Internet users in the last 3 months	Balears, Illes	They have requested an official document or certificate	30,9
Internet users in the last 3 months	Balears, Illes	They have applied for grants or rights	22,6
Internet users in the last 3 months	Balears, Illes	Other requests, claims, or complaints	6,4
Internet users in the last 3 months	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 3 months	Canarias	Total	1.670.343
Internet users in the last 3 months	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,3
Internet users in the last 3 months	Canarias	They have requested an official document or certificate	27,7
Internet users in the last 3 months	Canarias	They have applied for grants or rights	26
Internet users in the last 3 months	Canarias	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 3 months	Cantabria	Total	404.874
Internet users in the last 3 months	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,9
Internet users in the last 3 months	Cantabria	They have requested an official document or certificate	21,9
Internet users in the last 3 months	Cantabria	They have applied for grants or rights	17,1
Internet users in the last 3 months	Cantabria	Other requests, claims, or complaints	2,5
Internet users in the last 3 months	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 3 months	Castilla y León	Total	1.606.456
Internet users in the last 3 months	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29
Internet users in the last 3 months	Castilla y León	They have requested an official document or certificate	15,3
Internet users in the last 3 months	Castilla y León	They have applied for grants or rights	19,6
Internet users in the last 3 months	Castilla y León	Other requests, claims, or complaints	5
Internet users in the last 3 months	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 3 months	Castilla-La Mancha	Total	1.407.551
Internet users in the last 3 months	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,3
Internet users in the last 3 months	Castilla-La Mancha	They have requested an official document or certificate	24,1
Internet users in the last 3 months	Castilla-La Mancha	They have applied for grants or rights	21,4
Internet users in the last 3 months	Castilla-La Mancha	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 3 months	Cataluña	Total	5.438.841
Internet users in the last 3 months	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,6
Internet users in the last 3 months	Cataluña	They have requested an official document or certificate	25,8
Internet users in the last 3 months	Cataluña	They have applied for grants or rights	22,3
Internet users in the last 3 months	Cataluña	Other requests, claims, or complaints	6
Internet users in the last 3 months	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	7,8
Internet users in the last 3 months	Comunitat Valenciana	Total	3.636.663
Internet users in the last 3 months	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,5
Internet users in the last 3 months	Comunitat Valenciana	They have requested an official document or certificate	28,6
Internet users in the last 3 months	Comunitat Valenciana	They have applied for grants or rights	23,3
Internet users in the last 3 months	Comunitat Valenciana	Other requests, claims, or complaints	5,6
Internet users in the last 3 months	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 3 months	Extremadura	Total	719.776
Internet users in the last 3 months	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,7
Internet users in the last 3 months	Extremadura	They have requested an official document or certificate	20,2
Internet users in the last 3 months	Extremadura	They have applied for grants or rights	21,1
Internet users in the last 3 months	Extremadura	Other requests, claims, or complaints	5
Internet users in the last 3 months	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	8,4
Internet users in the last 3 months	Galicia	Total	1.812.904
Internet users in the last 3 months	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,6
Internet users in the last 3 months	Galicia	They have requested an official document or certificate	20,7
Internet users in the last 3 months	Galicia	They have applied for grants or rights	18,8
Internet users in the last 3 months	Galicia	Other requests, claims, or complaints	6
Internet users in the last 3 months	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Internet users in the last 3 months	Madrid, Comunidad de	Total	4.922.781
Internet users in the last 3 months	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,8
Internet users in the last 3 months	Madrid, Comunidad de	They have requested an official document or certificate	28
Internet users in the last 3 months	Madrid, Comunidad de	They have applied for grants or rights	24,9
Internet users in the last 3 months	Madrid, Comunidad de	Other requests, claims, or complaints	9,1
Internet users in the last 3 months	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Murcia, Región de	Total	1.063.863
Internet users in the last 3 months	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,1
Internet users in the last 3 months	Murcia, Región de	They have requested an official document or certificate	28,7
Internet users in the last 3 months	Murcia, Región de	They have applied for grants or rights	26,3
Internet users in the last 3 months	Murcia, Región de	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	461.345
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have requested an official document or certificate	27
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have applied for grants or rights	20,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Other requests, claims, or complaints	7
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 3 months	País Vasco	Total	1.522.822
Internet users in the last 3 months	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,1
Internet users in the last 3 months	País Vasco	They have requested an official document or certificate	25,6
Internet users in the last 3 months	País Vasco	They have applied for grants or rights	16,7
Internet users in the last 3 months	País Vasco	Other requests, claims, or complaints	6
Internet users in the last 3 months	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 3 months	Rioja, La	Total	217.015
Internet users in the last 3 months	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,5
Internet users in the last 3 months	Rioja, La	They have requested an official document or certificate	24,8
Internet users in the last 3 months	Rioja, La	They have applied for grants or rights	21,5
Internet users in the last 3 months	Rioja, La	Other requests, claims, or complaints	5,5
Internet users in the last 3 months	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Internet users in the last 3 months	Ceuta	Total	54.576
Internet users in the last 3 months	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	60,6
Internet users in the last 3 months	Ceuta	They have requested an official document or certificate	58,2
Internet users in the last 3 months	Ceuta	They have applied for grants or rights	24,2
Internet users in the last 3 months	Ceuta	Other requests, claims, or complaints	5
Internet users in the last 3 months	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	11,3
Internet users in the last 3 months	Melilla	Total	60.588
Internet users in the last 3 months	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,8
Internet users in the last 3 months	Melilla	They have requested an official document or certificate	38,2
Internet users in the last 3 months	Melilla	They have applied for grants or rights	30,3
Internet users in the last 3 months	Melilla	Other requests, claims, or complaints	14,8
Internet users in the last 3 months	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	8,7