Reference population	Demographic characteristics	Type of contact	Total
Total Persons	Total Persons	Total	35.949.285
Total Persons	Total Persons	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	Total Persons	Downloading or printing an official form	47
Total Persons	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	62,2
Total Persons	Total Persons	Online filing of tax returns in person	25,9
Total Persons	Total Persons	Performing an interaction related to access to information	60,8
Total Persons	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	49,2
Total Persons	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,7
Total Persons	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	45,7
Total Persons	Total Persons	Performing an interaction related to obtaining documents	40,4
Total Persons	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Total Persons	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Total Persons	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Total Persons	Average of types of contact with public administration agencies	3,1
Total Persons	Sex: Male	Total	17.792.923
Total Persons	Sex: Male	Use of one or more websites or apps of public administration agencies	79,1
Total Persons	Sex: Male	Downloading or printing an official form	47,1
Total Persons	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	59
Total Persons	Sex: Male	Online filing of tax returns in person	28,9
Total Persons	Sex: Male	Performing an interaction related to access to information	61,2
Total Persons	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	49,5
Total Persons	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Total Persons	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	46,4
Total Persons	Sex: Male	Performing an interaction related to obtaining documents	39,4
Total Persons	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	26,7
Total Persons	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,6
Total Persons	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Total Persons	Sex: Male	Average of types of contact with public administration agencies	3,1
Total Persons	Sex: Female	Total	18.156.362
Total Persons	Sex: Female	Use of one or more websites or apps of public administration agencies	80,2
Total Persons	Sex: Female	Downloading or printing an official form	47
Total Persons	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	65,3
Total Persons	Sex: Female	Online filing of tax returns in person	23
Total Persons	Sex: Female	Performing an interaction related to access to information	60,5
Total Persons	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	48,9
Total Persons	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	24
Total Persons	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	45
Total Persons	Sex: Female	Performing an interaction related to obtaining documents	41,4
Total Persons	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	28,1
Total Persons	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Total Persons	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Total Persons	Sex: Female	Average of types of contact with public administration agencies	3,1
Total Persons	Age: 16 to 24 years old	Total	4.602.650
Total Persons	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	82
Total Persons	Age: 16 to 24 years old	Downloading or printing an official form	45,5
Total Persons	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	57
Total Persons	Age: 16 to 24 years old	Online filing of tax returns in person	6,8
Total Persons	Age: 16 to 24 years old	Performing an interaction related to access to information	56,1
Total Persons	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	37,3
Total Persons	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Total Persons	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	40,9
Total Persons	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	54,6
Total Persons	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Total Persons	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,5
Total Persons	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Total Persons	Age: 16 to 24 years old	Average of types of contact with public administration agencies	2,9
Total Persons	Age: 25 to 34 years old	Total	5.309.117
Total Persons	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	90,2
Total Persons	Age: 25 to 34 years old	Downloading or printing an official form	57,4
Total Persons	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,4
Total Persons	Age: 25 to 34 years old	Online filing of tax returns in person	37,7
Total Persons	Age: 25 to 34 years old	Performing an interaction related to access to information	75
Total Persons	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	63,7
Total Persons	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,8
Total Persons	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	57,7
Total Persons	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	55,3
Total Persons	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	39,5
Total Persons	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,7
Total Persons	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Total Persons	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4
Total Persons	Age: 35 to 44 years old	Total	6.580.197
Total Persons	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	88,3
Total Persons	Age: 35 to 44 years old	Downloading or printing an official form	57,6
Total Persons	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	72,6
Total Persons	Age: 35 to 44 years old	Online filing of tax returns in person	33,1
Total Persons	Age: 35 to 44 years old	Performing an interaction related to access to information	72
Total Persons	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	60,2
Total Persons	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,4
Total Persons	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	54,5
Total Persons	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	49,4
Total Persons	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	36,1
Total Persons	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Total Persons	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Total Persons	Age: 35 to 44 years old	Average of types of contact with public administration agencies	3,8
Total Persons	Age: 45 to 54 years old	Total	7.793.704
Total Persons	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	84,5
Total Persons	Age: 45 to 54 years old	Downloading or printing an official form	52,3
Total Persons	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Total Persons	Age: 45 to 54 years old	Online filing of tax returns in person	30,4
Total Persons	Age: 45 to 54 years old	Performing an interaction related to access to information	64,4
Total Persons	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	51,9
Total Persons	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Total Persons	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	51
Total Persons	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	41,1
Total Persons	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	26,9
Total Persons	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,6
Total Persons	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Total Persons	Age: 45 to 54 years old	Average of types of contact with public administration agencies	3,4
Total Persons	Age: 55 to 64 years old	Total	6.756.781
Total Persons	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	76,6
Total Persons	Age: 55 to 64 years old	Downloading or printing an official form	40,6
Total Persons	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	59,7
Total Persons	Age: 55 to 64 years old	Online filing of tax returns in person	25,3
Total Persons	Age: 55 to 64 years old	Performing an interaction related to access to information	58,1
Total Persons	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	49
Total Persons	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,8
Total Persons	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	42
Total Persons	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	29,5
Total Persons	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	18,2
Total Persons	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,1
Total Persons	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,9
Total Persons	Age: 55 to 64 years old	Average of types of contact with public administration agencies	2,8
Total Persons	Age: 65 to 74 years old	Total	4.906.836
Total Persons	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	51,2
Total Persons	Age: 65 to 74 years old	Downloading or printing an official form	23,6
Total Persons	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	39,6
Total Persons	Age: 65 to 74 years old	Online filing of tax returns in person	15,2
Total Persons	Age: 65 to 74 years old	Performing an interaction related to access to information	33
Total Persons	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	25,9
Total Persons	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	12
Total Persons	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	22,1
Total Persons	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	13
Total Persons	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	8,6
Total Persons	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	5,6
Total Persons	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,1
Total Persons	Age: 65 to 74 years old	Average of types of contact with public administration agencies	1,6
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.982.989
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	83,9
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	52,4
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	65,7
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	31,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	66,3
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,4
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	51,5
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	45
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	31,8
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	3,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Total	4.193.853
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	81,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	49,1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	65,4
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	26,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	63,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	52
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	26
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	46,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	40,4
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	26,9
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Total	5.673.571
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	78,2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	43,4
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	60,7
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	24,1
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	58,6
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	48,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	42,9
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	37,4
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	23,8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Total	3.979.558
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	75,7
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	41,2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	60,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	21,4
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	54,5
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	44,8
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	40,9
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	35,3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	22,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	2,8
Total Persons	Habitat: Less than 10,000 inhabitants	Total	7.119.314
Total Persons	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	73,1
Total Persons	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	40,6
Total Persons	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	55,3
Total Persons	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	18,6
Total Persons	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	53,1
Total Persons	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	43,2
Total Persons	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,3
Total Persons	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	37,8
Total Persons	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	36,1
Total Persons	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	24,4
Total Persons	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Total Persons	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Total Persons	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	2,7
Total Persons	Size of the household: Households with 1 member	Total	3.705.143
Total Persons	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	75,4
Total Persons	Size of the household: Households with 1 member	Downloading or printing an official form	43,4
Total Persons	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	57
Total Persons	Size of the household: Households with 1 member	Online filing of tax returns in person	30,9
Total Persons	Size of the household: Households with 1 member	Performing an interaction related to access to information	58,6
Total Persons	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	47,7
Total Persons	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,1
Total Persons	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	44,5
Total Persons	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	30,9
Total Persons	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	21,9
Total Persons	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,1
Total Persons	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	2,9
Total Persons	Size of the household: Households with 2 members	Total	9.526.575
Total Persons	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	72,4
Total Persons	Size of the household: Households with 2 members	Downloading or printing an official form	41,3
Total Persons	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	57,6
Total Persons	Size of the household: Households with 2 members	Online filing of tax returns in person	25,9
Total Persons	Size of the household: Households with 2 members	Performing an interaction related to access to information	55,8
Total Persons	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	45,9
Total Persons	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,2
Total Persons	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	40,8
Total Persons	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	30,9
Total Persons	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	21,7
Total Persons	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,9
Total Persons	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6
Total Persons	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	2,8
Total Persons	Size of the household: Households with 3 members	Total	9.647.584
Total Persons	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	82
Total Persons	Size of the household: Households with 3 members	Downloading or printing an official form	47,2
Total Persons	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	63,5
Total Persons	Size of the household: Households with 3 members	Online filing of tax returns in person	27,5
Total Persons	Size of the household: Households with 3 members	Performing an interaction related to access to information	63
Total Persons	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	52
Total Persons	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Total Persons	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	47,7
Total Persons	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	41,7
Total Persons	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Total Persons	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,1
Total Persons	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Total Persons	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	3,2
Total Persons	Size of the household: Households with 4 members	Total	9.611.792
Total Persons	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	85,3
Total Persons	Size of the household: Households with 4 members	Downloading or printing an official form	52,4
Total Persons	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	66,4
Total Persons	Size of the household: Households with 4 members	Online filing of tax returns in person	25,1
Total Persons	Size of the household: Households with 4 members	Performing an interaction related to access to information	65
Total Persons	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Total Persons	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,2
Total Persons	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	48,6
Total Persons	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	48
Total Persons	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	31,4
Total Persons	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,1
Total Persons	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Total Persons	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	3,4
Total Persons	Size of the household: Households with 5 or more members	Total	3.458.192
Total Persons	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	82,1
Total Persons	Size of the household: Households with 5 or more members	Downloading or printing an official form	51,4
Total Persons	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	65,1
Total Persons	Size of the household: Households with 5 or more members	Online filing of tax returns in person	18,5
Total Persons	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	59,4
Total Persons	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	46,4
Total Persons	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Total Persons	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	46,8
Total Persons	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	52,2
Total Persons	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	35
Total Persons	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,1
Total Persons	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	3,3
Total Persons	Type of household: Single-person household	Total	3.705.143
Total Persons	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	75,4
Total Persons	Type of household: Single-person household	Downloading or printing an official form	43,4
Total Persons	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	57
Total Persons	Type of household: Single-person household	Online filing of tax returns in person	30,9
Total Persons	Type of household: Single-person household	Performing an interaction related to access to information	58,6
Total Persons	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	47,7
Total Persons	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,1
Total Persons	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	44,5
Total Persons	Type of household: Single-person household	Performing an interaction related to obtaining documents	30,9
Total Persons	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	21,9
Total Persons	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,1
Total Persons	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Type of household: Single-person household	Average of types of contact with public administration agencies	2,9
Total Persons	Type of household: Single parent living with a child	Total	4.019.887
Total Persons	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	83,1
Total Persons	Type of household: Single parent living with a child	Downloading or printing an official form	48,4
Total Persons	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	63,3
Total Persons	Type of household: Single parent living with a child	Online filing of tax returns in person	23,5
Total Persons	Type of household: Single parent living with a child	Performing an interaction related to access to information	65,7
Total Persons	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	53,7
Total Persons	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,6
Total Persons	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Total Persons	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	44,7
Total Persons	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Total Persons	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,2
Total Persons	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Total Persons	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	3,3
Total Persons	Type of household: Couple living together without children	Total	6.263.404
Total Persons	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	69,5
Total Persons	Type of household: Couple living together without children	Downloading or printing an official form	39,4
Total Persons	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	56,3
Total Persons	Type of household: Couple living together without children	Online filing of tax returns in person	26,6
Total Persons	Type of household: Couple living together without children	Performing an interaction related to access to information	51,8
Total Persons	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	42,9
Total Persons	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,2
Total Persons	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	38,9
Total Persons	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	27,4
Total Persons	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	19,8
Total Persons	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	12
Total Persons	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,9
Total Persons	Type of household: Couple living together without children	Average of types of contact with public administration agencies	2,7
Total Persons	Type of household: Couple living together with children	Total	17.887.732
Total Persons	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	84,8
Total Persons	Type of household: Couple living together with children	Downloading or printing an official form	51,5
Total Persons	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	66
Total Persons	Type of household: Couple living together with children	Online filing of tax returns in person	26,9
Total Persons	Type of household: Couple living together with children	Performing an interaction related to access to information	65,3
Total Persons	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	52,5
Total Persons	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,5
Total Persons	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	50,2
Total Persons	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	46,5
Total Persons	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Total Persons	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29
Total Persons	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Total Persons	Type of household: Couple living together with children	Average of types of contact with public administration agencies	3,4
Total Persons	Type of household: Other type of household	Total	4.073.119
Total Persons	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	73,2
Total Persons	Type of household: Other type of household	Downloading or printing an official form	41
Total Persons	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	58,2
Total Persons	Type of household: Other type of household	Online filing of tax returns in person	18,5
Total Persons	Type of household: Other type of household	Performing an interaction related to access to information	52,5
Total Persons	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	41,2
Total Persons	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	19
Total Persons	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	35,4
Total Persons	Type of household: Other type of household	Performing an interaction related to obtaining documents	38,1
Total Persons	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	27,2
Total Persons	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19
Total Persons	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Type of household: Other type of household	Average of types of contact with public administration agencies	2,7
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	17.102.110
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	77,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	46,1
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	62,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	27,1
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	58,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	48,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,9
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	44,5
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	35,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.435.258
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	88,3
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	56,6
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	71,7
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	36,5
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	69,8
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	58,1
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	54,1
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	55,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	41,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	3,9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Total	15.411.917
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	80,2
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	46
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	59,9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	22,3
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	61
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	47,7
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	45,2
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	42,7
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	28,8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,1
Total Persons	Nationality: Spanish	Total	31.049.847
Total Persons	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	79,9
Total Persons	Nationality: Spanish	Downloading or printing an official form	47,2
Total Persons	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	62,7
Total Persons	Nationality: Spanish	Online filing of tax returns in person	27,4
Total Persons	Nationality: Spanish	Performing an interaction related to access to information	61,5
Total Persons	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	49,9
Total Persons	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Total Persons	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	47,1
Total Persons	Nationality: Spanish	Performing an interaction related to obtaining documents	40,2
Total Persons	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	27
Total Persons	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,6
Total Persons	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Total Persons	Nationality: Spanish	Average of types of contact with public administration agencies	3,2
Total Persons	Nationality: Foreign	Total	4.899.438
Total Persons	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	78,4
Total Persons	Nationality: Foreign	Downloading or printing an official form	46
Total Persons	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	58,9
Total Persons	Nationality: Foreign	Online filing of tax returns in person	16,2
Total Persons	Nationality: Foreign	Performing an interaction related to access to information	56,4
Total Persons	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	44,6
Total Persons	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,2
Total Persons	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	36,9
Total Persons	Nationality: Foreign	Performing an interaction related to obtaining documents	41,8
Total Persons	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	29,9
Total Persons	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Total Persons	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,8
Total Persons	Nationality: Foreign	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Total Persons	Total	34.497.105
Internet users in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 12 months	Total Persons	Downloading or printing an official form	49
Internet users in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	64,8
Internet users in the last 12 months	Total Persons	Online filing of tax returns in person	27
Internet users in the last 12 months	Total Persons	Performing an interaction related to access to information	63,4
Internet users in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	51,3
Internet users in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	47,6
Internet users in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	42,1
Internet users in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,6
Internet users in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Sex: Male	Total	17.033.653
Internet users in the last 12 months	Sex: Male	Use of one or more websites or apps of public administration agencies	82,7
Internet users in the last 12 months	Sex: Male	Downloading or printing an official form	49,2
Internet users in the last 12 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	61,7
Internet users in the last 12 months	Sex: Male	Online filing of tax returns in person	30,2
Internet users in the last 12 months	Sex: Male	Performing an interaction related to access to information	63,9
Internet users in the last 12 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	51,7
Internet users in the last 12 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 12 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	48,5
Internet users in the last 12 months	Sex: Male	Performing an interaction related to obtaining documents	41,2
Internet users in the last 12 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	27,9
Internet users in the last 12 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 12 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 12 months	Sex: Male	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Sex: Female	Total	17.463.452
Internet users in the last 12 months	Sex: Female	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 12 months	Sex: Female	Downloading or printing an official form	48,8
Internet users in the last 12 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	67,9
Internet users in the last 12 months	Sex: Female	Online filing of tax returns in person	23,9
Internet users in the last 12 months	Sex: Female	Performing an interaction related to access to information	62,9
Internet users in the last 12 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	50,8
Internet users in the last 12 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	25
Internet users in the last 12 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	46,7
Internet users in the last 12 months	Sex: Female	Performing an interaction related to obtaining documents	43,1
Internet users in the last 12 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	29,2
Internet users in the last 12 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,1
Internet users in the last 12 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Sex: Female	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Age: 16 to 24 years old	Total	4.594.130
Internet users in the last 12 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	82,2
Internet users in the last 12 months	Age: 16 to 24 years old	Downloading or printing an official form	45,6
Internet users in the last 12 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	57,2
Internet users in the last 12 months	Age: 16 to 24 years old	Online filing of tax returns in person	6,9
Internet users in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to access to information	56,2
Internet users in the last 12 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	37,4
Internet users in the last 12 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Internet users in the last 12 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	41
Internet users in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	54,7
Internet users in the last 12 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 12 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,6
Internet users in the last 12 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Age: 25 to 34 years old	Total	5.286.970
Internet users in the last 12 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	90,6
Internet users in the last 12 months	Age: 25 to 34 years old	Downloading or printing an official form	57,7
Internet users in the last 12 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 12 months	Age: 25 to 34 years old	Online filing of tax returns in person	37,8
Internet users in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to access to information	75,3
Internet users in the last 12 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	64
Internet users in the last 12 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 12 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	57,9
Internet users in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	55,5
Internet users in the last 12 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	39,7
Internet users in the last 12 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,8
Internet users in the last 12 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4
Internet users in the last 12 months	Age: 35 to 44 years old	Total	6.532.054
Internet users in the last 12 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	88,9
Internet users in the last 12 months	Age: 35 to 44 years old	Downloading or printing an official form	58
Internet users in the last 12 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	73,1
Internet users in the last 12 months	Age: 35 to 44 years old	Online filing of tax returns in person	33,4
Internet users in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to access to information	72,5
Internet users in the last 12 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	60,6
Internet users in the last 12 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 12 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	54,9
Internet users in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	49,8
Internet users in the last 12 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	36,4
Internet users in the last 12 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,5
Internet users in the last 12 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months	Age: 45 to 54 years old	Total	7.666.792
Internet users in the last 12 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	85,9
Internet users in the last 12 months	Age: 45 to 54 years old	Downloading or printing an official form	53,2
Internet users in the last 12 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,2
Internet users in the last 12 months	Age: 45 to 54 years old	Online filing of tax returns in person	30,9
Internet users in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to access to information	65,5
Internet users in the last 12 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Internet users in the last 12 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Internet users in the last 12 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	51,8
Internet users in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	41,8
Internet users in the last 12 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	27,3
Internet users in the last 12 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26
Internet users in the last 12 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 12 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Age: 55 to 64 years old	Total	6.419.345
Internet users in the last 12 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	80,7
Internet users in the last 12 months	Age: 55 to 64 years old	Downloading or printing an official form	42,7
Internet users in the last 12 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	62,8
Internet users in the last 12 months	Age: 55 to 64 years old	Online filing of tax returns in person	26,6
Internet users in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to access to information	61,2
Internet users in the last 12 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 12 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,9
Internet users in the last 12 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	44,2
Internet users in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	31
Internet users in the last 12 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	19,2
Internet users in the last 12 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,9
Internet users in the last 12 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 12 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Age: 65 to 74 years old	Total	3.997.813
Internet users in the last 12 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	62,8
Internet users in the last 12 months	Age: 65 to 74 years old	Downloading or printing an official form	29
Internet users in the last 12 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	48,5
Internet users in the last 12 months	Age: 65 to 74 years old	Online filing of tax returns in person	18,6
Internet users in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to access to information	40,5
Internet users in the last 12 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	31,8
Internet users in the last 12 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	14,7
Internet users in the last 12 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	27,1
Internet users in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	16
Internet users in the last 12 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	10,5
Internet users in the last 12 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	6,9
Internet users in the last 12 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,8
Internet users in the last 12 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	1,9
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.538.947
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	86,4
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	54,1
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	67,7
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	32
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	68,3
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	54,4
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,3
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	53
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	46,3
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	32,7
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.057.654
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	84,3
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	50,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	67,6
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	27,4
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	65,6
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	53,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	41,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	27,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,9
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	5.435.115
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	81,7
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	45,3
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	63,4
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	25,1
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	61,2
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	50,4
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	44,7
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	39,1
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	24,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,3
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.771.132
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	79,9
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	43,5
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	63,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	22,6
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	57,5
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,6
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	43,1
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	37,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	6.694.258
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	77,7
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	43,2
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	19,8
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	56,5
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	45,9
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,6
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	40,2
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	38,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	26
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Size of the household: Households with 1 member	Total	3.484.549
Internet users in the last 12 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	80,2
Internet users in the last 12 months	Size of the household: Households with 1 member	Downloading or printing an official form	46,2
Internet users in the last 12 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	60,6
Internet users in the last 12 months	Size of the household: Households with 1 member	Online filing of tax returns in person	32,8
Internet users in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	62,3
Internet users in the last 12 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	50,8
Internet users in the last 12 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Internet users in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	32,9
Internet users in the last 12 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	23,3
Internet users in the last 12 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16
Internet users in the last 12 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 12 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Size of the household: Households with 2 members	Total	8.756.207
Internet users in the last 12 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	78,8
Internet users in the last 12 months	Size of the household: Households with 2 members	Downloading or printing an official form	45
Internet users in the last 12 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	62,7
Internet users in the last 12 months	Size of the household: Households with 2 members	Online filing of tax returns in person	28,2
Internet users in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	60,7
Internet users in the last 12 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	50
Internet users in the last 12 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Internet users in the last 12 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	44,4
Internet users in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	33,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	23,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,4
Internet users in the last 12 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Size of the household: Households with 3 members	Total	9.360.618
Internet users in the last 12 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	84,5
Internet users in the last 12 months	Size of the household: Households with 3 members	Downloading or printing an official form	48,6
Internet users in the last 12 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	65,4
Internet users in the last 12 months	Size of the household: Households with 3 members	Online filing of tax returns in person	28,4
Internet users in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	64,9
Internet users in the last 12 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	53,6
Internet users in the last 12 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Internet users in the last 12 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	49,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	43
Internet users in the last 12 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	29,4
Internet users in the last 12 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 12 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Size of the household: Households with 4 members	Total	9.514.403
Internet users in the last 12 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	86,2
Internet users in the last 12 months	Size of the household: Households with 4 members	Downloading or printing an official form	52,9
Internet users in the last 12 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	67,1
Internet users in the last 12 months	Size of the household: Households with 4 members	Online filing of tax returns in person	25,3
Internet users in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	65,7
Internet users in the last 12 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Internet users in the last 12 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Internet users in the last 12 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Internet users in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	48,5
Internet users in the last 12 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Internet users in the last 12 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,4
Internet users in the last 12 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 12 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Total	3.381.328
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	83,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	52,6
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	66,6
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	18,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	60,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	47,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	53,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Type of household: Single-person household	Total	3.484.549
Internet users in the last 12 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	80,2
Internet users in the last 12 months	Type of household: Single-person household	Downloading or printing an official form	46,2
Internet users in the last 12 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	60,6
Internet users in the last 12 months	Type of household: Single-person household	Online filing of tax returns in person	32,8
Internet users in the last 12 months	Type of household: Single-person household	Performing an interaction related to access to information	62,3
Internet users in the last 12 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	50,8
Internet users in the last 12 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Internet users in the last 12 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	32,9
Internet users in the last 12 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	23,3
Internet users in the last 12 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16
Internet users in the last 12 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 12 months	Type of household: Single-person household	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Type of household: Single parent living with a child	Total	3.883.222
Internet users in the last 12 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	86,1
Internet users in the last 12 months	Type of household: Single parent living with a child	Downloading or printing an official form	50,1
Internet users in the last 12 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	65,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Online filing of tax returns in person	24,4
Internet users in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	68
Internet users in the last 12 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,6
Internet users in the last 12 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	49,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	46,3
Internet users in the last 12 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Internet users in the last 12 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 12 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Type of household: Couple living together without children	Total	5.697.165
Internet users in the last 12 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	76,4
Internet users in the last 12 months	Type of household: Couple living together without children	Downloading or printing an official form	43,3
Internet users in the last 12 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 12 months	Type of household: Couple living together without children	Online filing of tax returns in person	29,3
Internet users in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to access to information	56,9
Internet users in the last 12 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	47,2
Internet users in the last 12 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,5
Internet users in the last 12 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	42,8
Internet users in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	30,1
Internet users in the last 12 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	21,8
Internet users in the last 12 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,2
Internet users in the last 12 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Internet users in the last 12 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Type of household: Couple living together with children	Total	17.569.531
Internet users in the last 12 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	86,4
Internet users in the last 12 months	Type of household: Couple living together with children	Downloading or printing an official form	52,5
Internet users in the last 12 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	67,2
Internet users in the last 12 months	Type of household: Couple living together with children	Online filing of tax returns in person	27,3
Internet users in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to access to information	66,5
Internet users in the last 12 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	53,5
Internet users in the last 12 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	28
Internet users in the last 12 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	51,1
Internet users in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	47,4
Internet users in the last 12 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	31,3
Internet users in the last 12 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 12 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 12 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Type of household: Other type of household	Total	3.862.638
Internet users in the last 12 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	77,2
Internet users in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	43,2
Internet users in the last 12 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	61,3
Internet users in the last 12 months	Type of household: Other type of household	Online filing of tax returns in person	19,5
Internet users in the last 12 months	Type of household: Other type of household	Performing an interaction related to access to information	55,3
Internet users in the last 12 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	43,5
Internet users in the last 12 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	20
Internet users in the last 12 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	37,4
Internet users in the last 12 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	40,1
Internet users in the last 12 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 12 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Internet users in the last 12 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months	Type of household: Other type of household	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.220.574
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	81,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	48,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	65,8
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	28,5
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	62
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,2
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	37,3
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	24,7
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,9
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.405.759
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	89,1
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	57,1
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	72,3
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	36,8
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	70,4
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	58,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	54,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	55,9
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	41,7
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,3
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.870.772
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	83,2
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	47,7
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	62,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	23,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	63,3
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	49,4
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	46,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	44,2
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	29,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Nationality: Spanish	Total	29.711.359
Internet users in the last 12 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	83,5
Internet users in the last 12 months	Nationality: Spanish	Downloading or printing an official form	49,3
Internet users in the last 12 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	65,6
Internet users in the last 12 months	Nationality: Spanish	Online filing of tax returns in person	28,7
Internet users in the last 12 months	Nationality: Spanish	Performing an interaction related to access to information	64,3
Internet users in the last 12 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	52,2
Internet users in the last 12 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,9
Internet users in the last 12 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	49,2
Internet users in the last 12 months	Nationality: Spanish	Performing an interaction related to obtaining documents	42
Internet users in the last 12 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	28,2
Internet users in the last 12 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 12 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 12 months	Nationality: Spanish	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Nationality: Foreign	Total	4.785.745
Internet users in the last 12 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	80,3
Internet users in the last 12 months	Nationality: Foreign	Downloading or printing an official form	47,1
Internet users in the last 12 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	60,3
Internet users in the last 12 months	Nationality: Foreign	Online filing of tax returns in person	16,6
Internet users in the last 12 months	Nationality: Foreign	Performing an interaction related to access to information	57,8
Internet users in the last 12 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	45,6
Internet users in the last 12 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,6
Internet users in the last 12 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	37,8
Internet users in the last 12 months	Nationality: Foreign	Performing an interaction related to obtaining documents	42,8
Internet users in the last 12 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	30,7
Internet users in the last 12 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 12 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,9
Internet users in the last 12 months	Nationality: Foreign	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Total Persons	Total	34.312.027
Internet users in the last 3 months	Total Persons	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 3 months	Total Persons	Downloading or printing an official form	49,3
Internet users in the last 3 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	65,1
Internet users in the last 3 months	Total Persons	Online filing of tax returns in person	27,1
Internet users in the last 3 months	Total Persons	Performing an interaction related to access to information	63,7
Internet users in the last 3 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 3 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 3 months	Total Persons	Performing an interaction related to obtaining documents	42,3
Internet users in the last 3 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 3 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,5
Internet users in the last 3 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Total Persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Sex: Male	Total	16.950.884
Internet users in the last 3 months	Sex: Male	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 3 months	Sex: Male	Downloading or printing an official form	49,5
Internet users in the last 3 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 3 months	Sex: Male	Online filing of tax returns in person	30,3
Internet users in the last 3 months	Sex: Male	Performing an interaction related to access to information	64,2
Internet users in the last 3 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	52
Internet users in the last 3 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,7
Internet users in the last 3 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	48,7
Internet users in the last 3 months	Sex: Male	Performing an interaction related to obtaining documents	41,4
Internet users in the last 3 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	28,1
Internet users in the last 3 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,7
Internet users in the last 3 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 3 months	Sex: Male	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Sex: Female	Total	17.361.143
Internet users in the last 3 months	Sex: Female	Use of one or more websites or apps of public administration agencies	83,7
Internet users in the last 3 months	Sex: Female	Downloading or printing an official form	49
Internet users in the last 3 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	68,2
Internet users in the last 3 months	Sex: Female	Online filing of tax returns in person	24
Internet users in the last 3 months	Sex: Female	Performing an interaction related to access to information	63,2
Internet users in the last 3 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	51
Internet users in the last 3 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,1
Internet users in the last 3 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 3 months	Sex: Female	Performing an interaction related to obtaining documents	43,3
Internet users in the last 3 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 3 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 3 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Internet users in the last 3 months	Sex: Female	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Age: 16 to 24 years old	Total	4.593.082
Internet users in the last 3 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	82,2
Internet users in the last 3 months	Age: 16 to 24 years old	Downloading or printing an official form	45,6
Internet users in the last 3 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	57,2
Internet users in the last 3 months	Age: 16 to 24 years old	Online filing of tax returns in person	6,9
Internet users in the last 3 months	Age: 16 to 24 years old	Performing an interaction related to access to information	56,3
Internet users in the last 3 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	37,4
Internet users in the last 3 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 3 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	41
Internet users in the last 3 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	54,7
Internet users in the last 3 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 3 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,6
Internet users in the last 3 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Age: 25 to 34 years old	Total	5.285.743
Internet users in the last 3 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	90,6
Internet users in the last 3 months	Age: 25 to 34 years old	Downloading or printing an official form	57,6
Internet users in the last 3 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 3 months	Age: 25 to 34 years old	Online filing of tax returns in person	37,8
Internet users in the last 3 months	Age: 25 to 34 years old	Performing an interaction related to access to information	75,3
Internet users in the last 3 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	64
Internet users in the last 3 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 3 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	57,9
Internet users in the last 3 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	55,6
Internet users in the last 3 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	39,7
Internet users in the last 3 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,8
Internet users in the last 3 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 3 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4
Internet users in the last 3 months	Age: 35 to 44 years old	Total	6.513.877
Internet users in the last 3 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	89
Internet users in the last 3 months	Age: 35 to 44 years old	Downloading or printing an official form	58
Internet users in the last 3 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	73,2
Internet users in the last 3 months	Age: 35 to 44 years old	Online filing of tax returns in person	33,5
Internet users in the last 3 months	Age: 35 to 44 years old	Performing an interaction related to access to information	72,6
Internet users in the last 3 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	60,7
Internet users in the last 3 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,7
Internet users in the last 3 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	55
Internet users in the last 3 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	49,9
Internet users in the last 3 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	36,5
Internet users in the last 3 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 3 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	Age: 45 to 54 years old	Total	7.616.917
Internet users in the last 3 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	86,3
Internet users in the last 3 months	Age: 45 to 54 years old	Downloading or printing an official form	53,5
Internet users in the last 3 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,4
Internet users in the last 3 months	Age: 45 to 54 years old	Online filing of tax returns in person	31,1
Internet users in the last 3 months	Age: 45 to 54 years old	Performing an interaction related to access to information	65,8
Internet users in the last 3 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	53,1
Internet users in the last 3 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Internet users in the last 3 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	52,1
Internet users in the last 3 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	42
Internet users in the last 3 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Internet users in the last 3 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,1
Internet users in the last 3 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Age: 55 to 64 years old	Total	6.371.179
Internet users in the last 3 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	81,1
Internet users in the last 3 months	Age: 55 to 64 years old	Downloading or printing an official form	43,1
Internet users in the last 3 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	63,2
Internet users in the last 3 months	Age: 55 to 64 years old	Online filing of tax returns in person	26,7
Internet users in the last 3 months	Age: 55 to 64 years old	Performing an interaction related to access to information	61,5
Internet users in the last 3 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	51,9
Internet users in the last 3 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,1
Internet users in the last 3 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	44,5
Internet users in the last 3 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	31,2
Internet users in the last 3 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	19,3
Internet users in the last 3 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16
Internet users in the last 3 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 3 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Age: 65 to 74 years old	Total	3.931.229
Internet users in the last 3 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	63,7
Internet users in the last 3 months	Age: 65 to 74 years old	Downloading or printing an official form	29,5
Internet users in the last 3 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	49,3
Internet users in the last 3 months	Age: 65 to 74 years old	Online filing of tax returns in person	18,9
Internet users in the last 3 months	Age: 65 to 74 years old	Performing an interaction related to access to information	41,2
Internet users in the last 3 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	32,3
Internet users in the last 3 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	14,9
Internet users in the last 3 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	27,6
Internet users in the last 3 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	16,3
Internet users in the last 3 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	10,7
Internet users in the last 3 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	7
Internet users in the last 3 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,9
Internet users in the last 3 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	1,9
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.464.112
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	86,8
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	54,3
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	32,2
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	68,6
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	54,7
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,4
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	53,3
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	46,6
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	32,9
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.048.164
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	84,3
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	50,7
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	67,6
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	27,4
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	65,6
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	53,7
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	48,5
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	41,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	27,8
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,7
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	5.403.972
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	82
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	45,5
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	63,6
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	25,3
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	61,5
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	50,6
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	45
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	39,3
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	25
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,5
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.743.256
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	80,3
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	43,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	63,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	22,8
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	57,8
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	47,5
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	43,3
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	37,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	6.652.523
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	78,2
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	43,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	59,1
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	19,9
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	56,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	46,2
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,7
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	40,4
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	38,6
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	26,2
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Size of the household: Households with 1 member	Total	3.452.008
Internet users in the last 3 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	80,8
Internet users in the last 3 months	Size of the household: Households with 1 member	Downloading or printing an official form	46,6
Internet users in the last 3 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	61
Internet users in the last 3 months	Size of the household: Households with 1 member	Online filing of tax returns in person	33,1
Internet users in the last 3 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	62,8
Internet users in the last 3 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Internet users in the last 3 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 3 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	33,2
Internet users in the last 3 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Internet users in the last 3 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,1
Internet users in the last 3 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 3 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Size of the household: Households with 2 members	Total	8.690.696
Internet users in the last 3 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	79,2
Internet users in the last 3 months	Size of the household: Households with 2 members	Downloading or printing an official form	45,3
Internet users in the last 3 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	63,1
Internet users in the last 3 months	Size of the household: Households with 2 members	Online filing of tax returns in person	28,3
Internet users in the last 3 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	61
Internet users in the last 3 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	50,3
Internet users in the last 3 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,4
Internet users in the last 3 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	44,6
Internet users in the last 3 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	33,8
Internet users in the last 3 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	23,8
Internet users in the last 3 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,4
Internet users in the last 3 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Size of the household: Households with 3 members	Total	9.312.433
Internet users in the last 3 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	84,8
Internet users in the last 3 months	Size of the household: Households with 3 members	Downloading or printing an official form	48,9
Internet users in the last 3 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	65,7
Internet users in the last 3 months	Size of the household: Households with 3 members	Online filing of tax returns in person	28,5
Internet users in the last 3 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	65,3
Internet users in the last 3 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 3 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,5
Internet users in the last 3 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	49,4
Internet users in the last 3 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	43,2
Internet users in the last 3 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 3 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25
Internet users in the last 3 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Size of the household: Households with 4 members	Total	9.502.527
Internet users in the last 3 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	86,3
Internet users in the last 3 months	Size of the household: Households with 4 members	Downloading or printing an official form	53
Internet users in the last 3 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	67,2
Internet users in the last 3 months	Size of the household: Households with 4 members	Online filing of tax returns in person	25,4
Internet users in the last 3 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	65,7
Internet users in the last 3 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Internet users in the last 3 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Internet users in the last 3 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Internet users in the last 3 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	48,6
Internet users in the last 3 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Internet users in the last 3 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,4
Internet users in the last 3 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 3 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Total	3.354.364
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	84,4
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	52,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	66,9
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	19,1
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	61
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	47,6
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,1
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	48,2
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	53,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	36,1
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,1
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Type of household: Single-person household	Total	3.452.008
Internet users in the last 3 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	80,8
Internet users in the last 3 months	Type of household: Single-person household	Downloading or printing an official form	46,6
Internet users in the last 3 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	61
Internet users in the last 3 months	Type of household: Single-person household	Online filing of tax returns in person	33,1
Internet users in the last 3 months	Type of household: Single-person household	Performing an interaction related to access to information	62,8
Internet users in the last 3 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Internet users in the last 3 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 3 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	33,2
Internet users in the last 3 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Internet users in the last 3 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,1
Internet users in the last 3 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 3 months	Type of household: Single-person household	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Type of household: Single parent living with a child	Total	3.869.002
Internet users in the last 3 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	86,2
Internet users in the last 3 months	Type of household: Single parent living with a child	Downloading or printing an official form	50,2
Internet users in the last 3 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	65,7
Internet users in the last 3 months	Type of household: Single parent living with a child	Online filing of tax returns in person	24,4
Internet users in the last 3 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	68,1
Internet users in the last 3 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	55,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	49,5
Internet users in the last 3 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	46,3
Internet users in the last 3 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Internet users in the last 3 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 3 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Type of household: Couple living together without children	Total	5.643.980
Internet users in the last 3 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	77
Internet users in the last 3 months	Type of household: Couple living together without children	Downloading or printing an official form	43,7
Internet users in the last 3 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	62,4
Internet users in the last 3 months	Type of household: Couple living together without children	Online filing of tax returns in person	29,6
Internet users in the last 3 months	Type of household: Couple living together without children	Performing an interaction related to access to information	57,4
Internet users in the last 3 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	47,6
Internet users in the last 3 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,8
Internet users in the last 3 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	43,2
Internet users in the last 3 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	30,4
Internet users in the last 3 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	22
Internet users in the last 3 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,3
Internet users in the last 3 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Type of household: Couple living together with children	Total	17.518.647
Internet users in the last 3 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	86,5
Internet users in the last 3 months	Type of household: Couple living together with children	Downloading or printing an official form	52,6
Internet users in the last 3 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	67,3
Internet users in the last 3 months	Type of household: Couple living together with children	Online filing of tax returns in person	27,4
Internet users in the last 3 months	Type of household: Couple living together with children	Performing an interaction related to access to information	66,6
Internet users in the last 3 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	53,6
Internet users in the last 3 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,1
Internet users in the last 3 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 3 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	47,5
Internet users in the last 3 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	31,4
Internet users in the last 3 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,6
Internet users in the last 3 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Type of household: Other type of household	Total	3.828.391
Internet users in the last 3 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	77,9
Internet users in the last 3 months	Type of household: Other type of household	Downloading or printing an official form	43,6
Internet users in the last 3 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 3 months	Type of household: Other type of household	Online filing of tax returns in person	19,7
Internet users in the last 3 months	Type of household: Other type of household	Performing an interaction related to access to information	55,8
Internet users in the last 3 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	43,8
Internet users in the last 3 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,2
Internet users in the last 3 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	37,7
Internet users in the last 3 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	40,5
Internet users in the last 3 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	28,9
Internet users in the last 3 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,2
Internet users in the last 3 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Type of household: Other type of household	Average of types of contact with public administration agencies	2,8
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.112.044
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	82,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	48,9
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	66,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	28,7
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	62,4
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,4
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	47,2
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	37,6
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	24,9
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.401.058
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	89,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	57,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	72,4
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	36,9
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	70,5
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	58,7
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,7
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	54,6
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	56
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	41,8
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,3
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.798.925
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	47,8
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	62,3
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	23,2
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	63,5
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	49,5
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	44,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	29,9
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,8
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Nationality: Spanish	Total	29.535.636
Internet users in the last 3 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	83,9
Internet users in the last 3 months	Nationality: Spanish	Downloading or printing an official form	49,6
Internet users in the last 3 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	65,9
Internet users in the last 3 months	Nationality: Spanish	Online filing of tax returns in person	28,8
Internet users in the last 3 months	Nationality: Spanish	Performing an interaction related to access to information	64,6
Internet users in the last 3 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	52,5
Internet users in the last 3 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	28
Internet users in the last 3 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	49,5
Internet users in the last 3 months	Nationality: Spanish	Performing an interaction related to obtaining documents	42,3
Internet users in the last 3 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	28,4
Internet users in the last 3 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 3 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months	Nationality: Spanish	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Nationality: Foreign	Total	4.776.392
Internet users in the last 3 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	80,2
Internet users in the last 3 months	Nationality: Foreign	Downloading or printing an official form	47,1
Internet users in the last 3 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	60,2
Internet users in the last 3 months	Nationality: Foreign	Online filing of tax returns in person	16,7
Internet users in the last 3 months	Nationality: Foreign	Performing an interaction related to access to information	57,8
Internet users in the last 3 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	45,6
Internet users in the last 3 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,6
Internet users in the last 3 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	37,7
Internet users in the last 3 months	Nationality: Foreign	Performing an interaction related to obtaining documents	42,8
Internet users in the last 3 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 3 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 3 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6
Internet users in the last 3 months	Nationality: Foreign	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	28.644.547
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Downloading or printing an official form	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	78,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Online filing of tax returns in person	32,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to access to information	76,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	57,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Total	14.082.947
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Downloading or printing an official form	59,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Online filing of tax returns in person	36,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Performing an interaction related to access to information	77,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	58,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Performing an interaction related to obtaining documents	49,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Total	14.561.600
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Downloading or printing an official form	58,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	81,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Online filing of tax returns in person	28,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Performing an interaction related to access to information	75,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	56,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Performing an interaction related to obtaining documents	51,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Total	3.774.211
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Downloading or printing an official form	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Online filing of tax returns in person	8,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to access to information	68,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	45,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	49,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	66,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	43,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	43,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Total	4.788.707
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Downloading or printing an official form	63,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Online filing of tax returns in person	41,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to access to information	83,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	70,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	61,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	43,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Total	5.809.016
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Downloading or printing an official form	65,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	82,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Online filing of tax returns in person	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to access to information	81,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	68,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	55,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Total	6.584.375
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Downloading or printing an official form	61,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	80,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Online filing of tax returns in person	36
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to access to information	76,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	61,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	60,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	48,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Total	5.178.371
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Downloading or printing an official form	53
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Online filing of tax returns in person	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to access to information	75,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	38,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Total	2.509.868
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Downloading or printing an official form	46,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Online filing of tax returns in person	29,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to access to information	64,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	43,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	25,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	16,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	12.568.181
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	62,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	78,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	37,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	79
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	63
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	61,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	53,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	3.419.945
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	60,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	80,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	32,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	77,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	63,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	49,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.439.311
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	55,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	77,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	30,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	74,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	47,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	30,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.013.220
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	54,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	28,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	72
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	46,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.203.890
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	55,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	75,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	25,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	72,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	59,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	51,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	49,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	33,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Total	2.794.741
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Downloading or printing an official form	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	75,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Online filing of tax returns in person	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	77,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	63,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	29
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Total	6.900.916
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Downloading or printing an official form	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	79,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Online filing of tax returns in person	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	77
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	42,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Total	7.907.463
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Downloading or printing an official form	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	77,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Online filing of tax returns in person	33,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	76,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	58,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	50,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	34,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Total	8.203.224
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Downloading or printing an official form	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	77,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Online filing of tax returns in person	29,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	76,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	60
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	56,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	36,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Total	2.838.203
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	72,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	56,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	57
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	63,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	42,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Total	2.794.741
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Downloading or printing an official form	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	75,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Online filing of tax returns in person	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Performing an interaction related to access to information	77,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	63,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	41
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	29
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Total	3.342.364
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Downloading or printing an official form	58,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Online filing of tax returns in person	28,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	79
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	64,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Total	4.351.345
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Downloading or printing an official form	56,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	81,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Online filing of tax returns in person	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to access to information	74,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	56
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	39,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Total	15.174.006
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Downloading or printing an official form	60,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	77,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Online filing of tax returns in person	31,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to access to information	76,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	61,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	59,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	54,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	36,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Total	2.982.090
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	56
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Online filing of tax returns in person	25,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Performing an interaction related to access to information	71,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	52
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	37,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	13.242.981
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	80,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	76
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	63,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	45,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.033.768
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	64,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	81,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	41,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	79,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	65,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	61,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	46,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.367.797
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	57,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	74,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	27,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	59,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	53,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Total	24.802.376
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Downloading or printing an official form	59,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	78,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Online filing of tax returns in person	34,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Performing an interaction related to access to information	77
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	62,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	58,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Performing an interaction related to obtaining documents	50,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Total	3.842.171
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Downloading or printing an official form	58,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	75,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Online filing of tax returns in person	20,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Performing an interaction related to access to information	72
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	56,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Performing an interaction related to obtaining documents	53,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	28.605.439
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Downloading or printing an official form	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	78,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Online filing of tax returns in person	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to access to information	76,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	50,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Total	14.071.733
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Downloading or printing an official form	59,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Online filing of tax returns in person	36,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Performing an interaction related to access to information	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	62,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	58,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Performing an interaction related to obtaining documents	49,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Total	14.533.706
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Downloading or printing an official form	58,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	81,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Online filing of tax returns in person	28,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Performing an interaction related to access to information	75,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	56,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Performing an interaction related to obtaining documents	51,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Total	3.774.211
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Downloading or printing an official form	55,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Online filing of tax returns in person	8,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to access to information	68,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	45,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	49,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	66,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	43,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	43,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Total	4.787.480
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Downloading or printing an official form	63,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Online filing of tax returns in person	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to access to information	83,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	70,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	61,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	43,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Total	5.800.354
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Downloading or printing an official form	65,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	82,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Online filing of tax returns in person	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to access to information	81,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	68,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	61,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	56
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Total	6.569.774
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Downloading or printing an official form	62
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	80,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Online filing of tax returns in person	36,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to access to information	76,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	61,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	60,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	48,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	31,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Total	5.167.691
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Downloading or printing an official form	53,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Online filing of tax returns in person	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to access to information	75,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	38,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Total	2.505.928
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Downloading or printing an official form	46,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Online filing of tax returns in person	29,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to access to information	64,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	50,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	43,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	25,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	16,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	12.554.082
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	62,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	78,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	37,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	79,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	63
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	53,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	3.411.875
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	60,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	80,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	63,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	49,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.430.727
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	55,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	77,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	30,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	75
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	54,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	47,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	30,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.007.524
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	54,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	79,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	28,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	72
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	46,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	29,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.201.231
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	55,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	75,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	25,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	72,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	51,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	49,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Total	2.787.993
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Downloading or printing an official form	57,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	75,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Online filing of tax returns in person	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	29
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Total	6.886.027
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Downloading or printing an official form	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	79,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Online filing of tax returns in person	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	77
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	42,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	30
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Total	7.900.633
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Downloading or printing an official form	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	77,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Online filing of tax returns in person	33,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	77
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	58,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	34,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Total	8.200.653
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Downloading or printing an official form	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Online filing of tax returns in person	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	76,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	56,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	36,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Total	2.830.133
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	62,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	79,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	72,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	63,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	42,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Total	2.787.993
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Downloading or printing an official form	57,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	75,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Online filing of tax returns in person	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Performing an interaction related to access to information	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	29
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Total	3.335.645
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Downloading or printing an official form	58,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	76,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Online filing of tax returns in person	28,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	79
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	64,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	53,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Total	4.343.176
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Downloading or printing an official form	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	81,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Online filing of tax returns in person	38,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to access to information	74,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	56,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	39,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	28,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Total	15.157.762
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Downloading or printing an official form	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Online filing of tax returns in person	31,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to access to information	77
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	61,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	54,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	36,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Total	2.980.863
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	79,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Online filing of tax returns in person	25,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Performing an interaction related to access to information	71,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	52
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	37,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	13.226.638
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	59,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	80,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	76
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	63,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	45,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	30,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.033.768
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	64,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	81,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	41,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	79,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	65,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	61,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	62,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	46,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.345.032
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	57,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	27,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	76,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	53,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Total	24.772.621
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Downloading or printing an official form	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	78,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Online filing of tax returns in person	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Performing an interaction related to access to information	77
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	62,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Performing an interaction related to obtaining documents	50,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Total	3.832.817
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Downloading or printing an official form	58,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	75,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Online filing of tax returns in person	20,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Performing an interaction related to access to information	72
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	56,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Performing an interaction related to obtaining documents	53,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Average of types of contact with public administration agencies	3,6