Reference population	Características socioeconómicas	Type of contact	Total
Total Persons	Total Persons	Total	35.949.285
Total Persons	Total Persons	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	Total Persons	Downloading or printing an official form	47
Total Persons	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	62,2
Total Persons	Total Persons	Online filing of tax returns in person	25,9
Total Persons	Total Persons	Performing an interaction related to access to information	60,8
Total Persons	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	49,2
Total Persons	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,7
Total Persons	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	45,7
Total Persons	Total Persons	Performing an interaction related to obtaining documents	40,4
Total Persons	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Total Persons	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Total Persons	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Total Persons	Average of types of contact with public administration agencies	3,1
Total Persons	Studies completed: Less than primary	Total	918.169
Total Persons	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	33,6
Total Persons	Studies completed: Less than primary	Downloading or printing an official form	13,7
Total Persons	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	22,7
Total Persons	Studies completed: Less than primary	Online filing of tax returns in person	7,4
Total Persons	Studies completed: Less than primary	Performing an interaction related to access to information	22
Total Persons	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	21,6
Total Persons	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	4
Total Persons	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	8,8
Total Persons	Studies completed: Less than primary	Performing an interaction related to obtaining documents	7,3
Total Persons	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	1,6
Total Persons	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	6,1
Total Persons	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,4
Total Persons	Studies completed: Less than primary	Average of types of contact with public administration agencies	0,9
Total Persons	Studies completed: Primary Education	Total	4.204.476
Total Persons	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	48,2
Total Persons	Studies completed: Primary Education	Downloading or printing an official form	18,2
Total Persons	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	35,5
Total Persons	Studies completed: Primary Education	Online filing of tax returns in person	7,7
Total Persons	Studies completed: Primary Education	Performing an interaction related to access to information	26,9
Total Persons	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	21,9
Total Persons	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	6,5
Total Persons	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	14,4
Total Persons	Studies completed: Primary Education	Performing an interaction related to obtaining documents	15,6
Total Persons	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	8,5
Total Persons	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	10,6
Total Persons	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,5
Total Persons	Studies completed: Primary Education	Average of types of contact with public administration agencies	1,2
Total Persons	Studies completed: First stage Secondary Education	Total	8.623.966
Total Persons	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	73,7
Total Persons	Studies completed: First stage Secondary Education	Downloading or printing an official form	33,7
Total Persons	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	54,9
Total Persons	Studies completed: First stage Secondary Education	Online filing of tax returns in person	16,1
Total Persons	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	49,6
Total Persons	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	38,2
Total Persons	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	16,6
Total Persons	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	33,9
Total Persons	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	32,3
Total Persons	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	20
Total Persons	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,5
Total Persons	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,5
Total Persons	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	2,4
Total Persons	Studies completed: Second stage Secondary Education	Total	7.863.676
Total Persons	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	85
Total Persons	Studies completed: Second stage Secondary Education	Downloading or printing an official form	46,8
Total Persons	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	65,7
Total Persons	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	21,4
Total Persons	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	63,5
Total Persons	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	49,7
Total Persons	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,9
Total Persons	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	45,9
Total Persons	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	44,1
Total Persons	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	27,7
Total Persons	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Total Persons	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,2
Total Persons	Studies completed: Advanced Vocational Education	Total	4.481.495
Total Persons	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	90,6
Total Persons	Studies completed: Advanced Vocational Education	Downloading or printing an official form	60,3
Total Persons	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,3
Total Persons	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	33,8
Total Persons	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	74,4
Total Persons	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	61,4
Total Persons	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Total Persons	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	58,2
Total Persons	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	51,1
Total Persons	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	37,7
Total Persons	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,3
Total Persons	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,9
Total Persons	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4
Total Persons	Studies completed: University studies and similar	Total	3.953.208
Total Persons	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	91,9
Total Persons	Studies completed: University studies and similar	Downloading or printing an official form	63,1
Total Persons	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	73,9
Total Persons	Studies completed: University studies and similar	Online filing of tax returns in person	39,2
Total Persons	Studies completed: University studies and similar	Performing an interaction related to access to information	78,2
Total Persons	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	64,2
Total Persons	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,9
Total Persons	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	64,3
Total Persons	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	52,2
Total Persons	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	36,6
Total Persons	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,3
Total Persons	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Total Persons	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,2
Total Persons	Studies completed: University studies, Master's and similar	Total	5.461.833
Total Persons	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	94,3
Total Persons	Studies completed: University studies, Master's and similar	Downloading or printing an official form	71
Total Persons	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	76,3
Total Persons	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	46,9
Total Persons	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	81,8
Total Persons	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69
Total Persons	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	44,3
Total Persons	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	67,9
Total Persons	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	54,1
Total Persons	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	41,4
Total Persons	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Total Persons	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Total Persons	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,6
Total Persons	Studies completed: University doctorate	Total	442.463
Total Persons	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	96,8
Total Persons	Studies completed: University doctorate	Downloading or printing an official form	81,4
Total Persons	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	78,9
Total Persons	Studies completed: University doctorate	Online filing of tax returns in person	50,7
Total Persons	Studies completed: University doctorate	Performing an interaction related to access to information	85,3
Total Persons	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	70,1
Total Persons	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	51,3
Total Persons	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	76,9
Total Persons	Studies completed: University doctorate	Performing an interaction related to obtaining documents	54,8
Total Persons	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	42,2
Total Persons	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,9
Total Persons	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	17,9
Total Persons	Studies completed: University doctorate	Average of types of contact with public administration agencies	4,9
Total Persons	Studies completed: Others	Total	..
Total Persons	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Total Persons	Studies completed: Others	Downloading or printing an official form	..
Total Persons	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Total Persons	Studies completed: Others	Online filing of tax returns in person	..
Total Persons	Studies completed: Others	Performing an interaction related to access to information	..
Total Persons	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Total Persons	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Total Persons	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Total Persons	Studies completed: Others	Performing an interaction related to obtaining documents	..
Total Persons	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Total Persons	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Total Persons	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Total Persons	Studies completed: Others	Average of types of contact with public administration agencies	..
Total Persons	Employment situation: Employed economically active persons	Total	20.873.143
Total Persons	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	87,6
Total Persons	Employment situation: Employed economically active persons	Downloading or printing an official form	54,8
Total Persons	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	69,4
Total Persons	Employment situation: Employed economically active persons	Online filing of tax returns in person	34,9
Total Persons	Employment situation: Employed economically active persons	Performing an interaction related to access to information	71
Total Persons	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	59,4
Total Persons	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,9
Total Persons	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	54,3
Total Persons	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	45,3
Total Persons	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	32,3
Total Persons	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25
Total Persons	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Total Persons	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	3,7
Total Persons	Employment situation: Unemployed economically active persons	Total	3.708.259
Total Persons	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	80,7
Total Persons	Employment situation: Unemployed economically active persons	Downloading or printing an official form	48,1
Total Persons	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	64,7
Total Persons	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	17,2
Total Persons	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	63,4
Total Persons	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	51,3
Total Persons	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,8
Total Persons	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	48,1
Total Persons	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	48,7
Total Persons	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	28
Total Persons	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34
Total Persons	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Total Persons	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,2
Total Persons	Employment situation: Inactive population: Students	Total	3.282.942
Total Persons	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	81,6
Total Persons	Employment situation: Inactive population: Students	Downloading or printing an official form	44,2
Total Persons	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	54,7
Total Persons	Employment situation: Inactive population: Students	Online filing of tax returns in person	3,9
Total Persons	Employment situation: Inactive population: Students	Performing an interaction related to access to information	51,4
Total Persons	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	32
Total Persons	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,4
Total Persons	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	38,7
Total Persons	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	54,4
Total Persons	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Total Persons	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	36,6
Total Persons	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	2,8
Total Persons	Employment situation: Inactive population: Household chores	Total	1.706.330
Total Persons	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	59,9
Total Persons	Employment situation: Inactive population: Household chores	Downloading or printing an official form	26,5
Total Persons	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	50,2
Total Persons	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	9,2
Total Persons	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	32,1
Total Persons	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	22,1
Total Persons	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	6,4
Total Persons	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	21,1
Total Persons	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	19,1
Total Persons	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	13
Total Persons	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	9,8
Total Persons	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,3
Total Persons	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	1,6
Total Persons	Employment situation: Inactive population: Pensioners	Total	5.327.751
Total Persons	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	55,5
Total Persons	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	26,3
Total Persons	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	42,7
Total Persons	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	17,2
Total Persons	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	37,3
Total Persons	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	29,9
Total Persons	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	13,3
Total Persons	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	25
Total Persons	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	15,7
Total Persons	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	10,5
Total Persons	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	7,3
Total Persons	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,2
Total Persons	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	1,8
Total Persons	Employment situation: Other employment situation	Total	1.050.860
Total Persons	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	66,7
Total Persons	Employment situation: Other employment situation	Downloading or printing an official form	35,9
Total Persons	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	53,3
Total Persons	Employment situation: Other employment situation	Online filing of tax returns in person	18
Total Persons	Employment situation: Other employment situation	Performing an interaction related to access to information	45,3
Total Persons	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	35,3
Total Persons	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	14
Total Persons	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	33,2
Total Persons	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	30,4
Total Persons	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	22,3
Total Persons	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,6
Total Persons	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,1
Total Persons	Employment situation: Other employment situation	Average of types of contact with public administration agencies	2,3
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.894.908
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	89,1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	54,7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	70,2
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	40,9
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	72,6
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	61,2
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	55,7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	44,6
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	31,3
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,3
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	3,8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.633.702
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	84,9
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	57,4
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	70,3
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	27,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	69,4
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	57,8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	51,7
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	53,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	39
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	3,7
Total Persons	Professional Situation (in main job): Self-employed with employees	Total	1.142.495
Total Persons	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	85,1
Total Persons	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	54,4
Total Persons	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Total Persons	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	12,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	65,5
Total Persons	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	55,3
Total Persons	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,9
Total Persons	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	47,9
Total Persons	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	41,3
Total Persons	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,6
Total Persons	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Total Persons	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,3
Total Persons	Professional Situation (in main job): Self-employed without employees	Total	1.947.137
Total Persons	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	82,1
Total Persons	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	53,2
Total Persons	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	62,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	14,6
Total Persons	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	63,8
Total Persons	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	50,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,1
Total Persons	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	49,9
Total Persons	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	43,4
Total Persons	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Total Persons	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Total Persons	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Total Persons	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	3,2
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Total	254.901
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	84,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	48,9
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	70,9
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	20,4
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	71,9
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	53,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	48,3
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	38,1
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	31,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,2
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,2
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	3,7
Total Persons	Professional working pattern (in main job): Full-time	Total	17.448.836
Total Persons	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	87,7
Total Persons	Professional working pattern (in main job): Full-time	Downloading or printing an official form	55,3
Total Persons	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	69,1
Total Persons	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	36,9
Total Persons	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	71,8
Total Persons	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	60,2
Total Persons	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,1
Total Persons	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	55,3
Total Persons	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	44,3
Total Persons	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Total Persons	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,1
Total Persons	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Total Persons	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	3,7
Total Persons	Professional working pattern (in main job): Part-time	Total	3.424.307
Total Persons	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	87,4
Total Persons	Professional working pattern (in main job): Part-time	Downloading or printing an official form	52,2
Total Persons	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	70,8
Total Persons	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	24,6
Total Persons	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	67,1
Total Persons	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	55,1
Total Persons	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Total Persons	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Total Persons	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	50,2
Total Persons	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Total Persons	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Total Persons	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Total Persons	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	3,6
Total Persons	Main occupation: Manual	Total	6.007.337
Total Persons	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	76
Total Persons	Main occupation: Manual	Downloading or printing an official form	38,8
Total Persons	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	58,7
Total Persons	Main occupation: Manual	Online filing of tax returns in person	22,5
Total Persons	Main occupation: Manual	Performing an interaction related to access to information	56,8
Total Persons	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	46,9
Total Persons	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,6
Total Persons	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	39,1
Total Persons	Main occupation: Manual	Performing an interaction related to obtaining documents	32
Total Persons	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	20,9
Total Persons	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,7
Total Persons	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,7
Total Persons	Main occupation: Manual	Average of types of contact with public administration agencies	2,7
Total Persons	Main occupation: Non-manual	Total	14.865.806
Total Persons	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	92,3
Total Persons	Main occupation: Non-manual	Downloading or printing an official form	61,3
Total Persons	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	73,7
Total Persons	Main occupation: Non-manual	Online filing of tax returns in person	39,9
Total Persons	Main occupation: Non-manual	Performing an interaction related to access to information	76,7
Total Persons	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	64,4
Total Persons	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,5
Total Persons	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	60,4
Total Persons	Main occupation: Non-manual	Performing an interaction related to obtaining documents	50,7
Total Persons	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Total Persons	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Total Persons	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,8
Total Persons	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,1
Total Persons	Main occupation: ICT workers	Total	845.409
Total Persons	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	97,9
Total Persons	Main occupation: ICT workers	Downloading or printing an official form	73,3
Total Persons	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	78,3
Total Persons	Main occupation: ICT workers	Online filing of tax returns in person	59,8
Total Persons	Main occupation: ICT workers	Performing an interaction related to access to information	88,6
Total Persons	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	73,7
Total Persons	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	49,9
Total Persons	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	78,7
Total Persons	Main occupation: ICT workers	Performing an interaction related to obtaining documents	64,7
Total Persons	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	51,5
Total Persons	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,1
Total Persons	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	16,1
Total Persons	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,1
Total Persons	Main occupation: Other workers	Total	20.027.734
Total Persons	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	87,2
Total Persons	Main occupation: Other workers	Downloading or printing an official form	54,1
Total Persons	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	69
Total Persons	Main occupation: Other workers	Online filing of tax returns in person	33,8
Total Persons	Main occupation: Other workers	Performing an interaction related to access to information	70,3
Total Persons	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	58,8
Total Persons	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,1
Total Persons	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	53,2
Total Persons	Main occupation: Other workers	Performing an interaction related to obtaining documents	44,5
Total Persons	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	31,5
Total Persons	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,7
Total Persons	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Total Persons	Main occupation: Other workers	Average of types of contact with public administration agencies	3,6
Total Persons	Net household monthly income Less than 900 Euros	Total	4.053.907
Total Persons	Net household monthly income Less than 900 Euros	Use of one or more websites or apps of public administration agencies	66,4
Total Persons	Net household monthly income Less than 900 Euros	Downloading or printing an official form	35,5
Total Persons	Net household monthly income Less than 900 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	51,5
Total Persons	Net household monthly income Less than 900 Euros	Online filing of tax returns in person	12,5
Total Persons	Net household monthly income Less than 900 Euros	Performing an interaction related to access to information	45,5
Total Persons	Net household monthly income Less than 900 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	36,4
Total Persons	Net household monthly income Less than 900 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,7
Total Persons	Net household monthly income Less than 900 Euros	Information: Access to obtain information (services, loans, tax, etc.)	32,5
Total Persons	Net household monthly income Less than 900 Euros	Performing an interaction related to obtaining documents	37,9
Total Persons	Net household monthly income Less than 900 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	24,8
Total Persons	Net household monthly income Less than 900 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Total Persons	Net household monthly income Less than 900 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,3
Total Persons	Net household monthly income Less than 900 Euros	Average of types of contact with public administration agencies	2,4
Total Persons	Net household monthly income : From 900 to less than 1,600	Total	10.138.964
Total Persons	Net household monthly income : From 900 to less than 1,600	Use of one or more websites or apps of public administration agencies	74,2
Total Persons	Net household monthly income : From 900 to less than 1,600	Downloading or printing an official form	38,9
Total Persons	Net household monthly income : From 900 to less than 1,600	Arranging an appointment or booking (of an activity, medical care, etc.)	57,3
Total Persons	Net household monthly income : From 900 to less than 1,600	Online filing of tax returns in person	20,7
Total Persons	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to access to information	52,5
Total Persons	Net household monthly income : From 900 to less than 1,600	Information:  Access to stored personal data (pension, employment history, etc.)	42,7
Total Persons	Net household monthly income : From 900 to less than 1,600	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,5
Total Persons	Net household monthly income : From 900 to less than 1,600	Information: Access to obtain information (services, loans, tax, etc.)	36
Total Persons	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to obtaining documents	34,6
Total Persons	Net household monthly income : From 900 to less than 1,600	Documentation: request an official document or certificate (birth, residence, etc.)	22,2
Total Persons	Net household monthly income : From 900 to less than 1,600	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Total Persons	Net household monthly income : From 900 to less than 1,600	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,4
Total Persons	Net household monthly income : From 900 to less than 1,600	Average of types of contact with public administration agencies	2,6
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Total	8.626.538
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Use of one or more websites or apps of public administration agencies	81,1
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Downloading or printing an official form	49,5
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Arranging an appointment or booking (of an activity, medical care, etc.)	65,9
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Online filing of tax returns in person	28,6
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to access to information	64,4
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,2
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to obtaining documents	40,9
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Documentation: request an official document or certificate (birth, residence, etc.)	28,6
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,8
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Average of types of contact with public administration agencies	3,3
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Total	4.192.469
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Use of one or more websites or apps of public administration agencies	86,2
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Downloading or printing an official form	54,8
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Arranging an appointment or booking (of an activity, medical care, etc.)	67,8
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Online filing of tax returns in person	29,7
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to access to information	68,2
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Information:  Access to stored personal data (pension, employment history, etc.)	53,6
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,4
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Information: Access to obtain information (services, loans, tax, etc.)	51,6
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to obtaining documents	45,6
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Documentation: request an official document or certificate (birth, residence, etc.)	32,4
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,7
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Average of types of contact with public administration agencies	3,5
Total Persons	Net household monthly income 3,000 euros or more	Total	8.451.648
Total Persons	Net household monthly income 3,000 euros or more	Use of one or more websites or apps of public administration agencies	88,3
Total Persons	Net household monthly income 3,000 euros or more	Downloading or printing an official form	56,7
Total Persons	Net household monthly income 3,000 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	67,3
Total Persons	Net household monthly income 3,000 euros or more	Online filing of tax returns in person	34,7
Total Persons	Net household monthly income 3,000 euros or more	Performing an interaction related to access to information	71,4
Total Persons	Net household monthly income 3,000 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Total Persons	Net household monthly income 3,000 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,4
Total Persons	Net household monthly income 3,000 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	57,7
Total Persons	Net household monthly income 3,000 euros or more	Performing an interaction related to obtaining documents	45,7
Total Persons	Net household monthly income 3,000 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	31,6
Total Persons	Net household monthly income 3,000 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Total Persons	Net household monthly income 3,000 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Total Persons	Net household monthly income 3,000 euros or more	Average of types of contact with public administration agencies	3,7
Total Persons	Net household monthly income DK/NA	Total	485.760
Total Persons	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	74,1
Total Persons	Net household monthly income DK/NA	Downloading or printing an official form	35,5
Total Persons	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	50,2
Total Persons	Net household monthly income DK/NA	Online filing of tax returns in person	13,3
Total Persons	Net household monthly income DK/NA	Performing an interaction related to access to information	50,9
Total Persons	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	31,5
Total Persons	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	16,1
Total Persons	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	36,3
Total Persons	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	36,8
Total Persons	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	21,3
Total Persons	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,9
Total Persons	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Total Persons	Net household monthly income DK/NA	Average of types of contact with public administration agencies	2,3
Internet users in the last 12 months	Total Persons	Total	34.497.105
Internet users in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 12 months	Total Persons	Downloading or printing an official form	49
Internet users in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	64,8
Internet users in the last 12 months	Total Persons	Online filing of tax returns in person	27
Internet users in the last 12 months	Total Persons	Performing an interaction related to access to information	63,4
Internet users in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	51,3
Internet users in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	47,6
Internet users in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	42,1
Internet users in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,6
Internet users in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Studies completed: Less than primary	Total	648.031
Internet users in the last 12 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	47,6
Internet users in the last 12 months	Studies completed: Less than primary	Downloading or printing an official form	19,4
Internet users in the last 12 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	32,2
Internet users in the last 12 months	Studies completed: Less than primary	Online filing of tax returns in person	10,5
Internet users in the last 12 months	Studies completed: Less than primary	Performing an interaction related to access to information	31,1
Internet users in the last 12 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	30,6
Internet users in the last 12 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	5,7
Internet users in the last 12 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	12,4
Internet users in the last 12 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	10,4
Internet users in the last 12 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	2,3
Internet users in the last 12 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8,7
Internet users in the last 12 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,8
Internet users in the last 12 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	1,3
Internet users in the last 12 months	Studies completed: Primary Education	Total	3.529.584
Internet users in the last 12 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	57,4
Internet users in the last 12 months	Studies completed: Primary Education	Downloading or printing an official form	21,6
Internet users in the last 12 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	42,3
Internet users in the last 12 months	Studies completed: Primary Education	Online filing of tax returns in person	9,2
Internet users in the last 12 months	Studies completed: Primary Education	Performing an interaction related to access to information	32
Internet users in the last 12 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	26,1
Internet users in the last 12 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	7,8
Internet users in the last 12 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	17,2
Internet users in the last 12 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	18,6
Internet users in the last 12 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	10,2
Internet users in the last 12 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	12,7
Internet users in the last 12 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,7
Internet users in the last 12 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	1,5
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Total	8.283.492
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	76,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	35,1
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	57,1
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	16,8
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	51,6
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	39,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	35,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	33,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	20,8
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,4
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	2,5
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Total	7.769.776
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	86
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	47,4
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	66,4
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	21,7
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	64,2
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	50,3
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,2
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	44,7
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	28
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.446.542
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	91,4
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	60,8
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	34,1
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	74,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	61,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	58,7
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	51,5
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	38
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4
Internet users in the last 12 months	Studies completed: University studies and similar	Total	3.927.784
Internet users in the last 12 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	92,5
Internet users in the last 12 months	Studies completed: University studies and similar	Downloading or printing an official form	63,5
Internet users in the last 12 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	74,4
Internet users in the last 12 months	Studies completed: University studies and similar	Online filing of tax returns in person	39,5
Internet users in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to access to information	78,7
Internet users in the last 12 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	64,6
Internet users in the last 12 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,2
Internet users in the last 12 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	64,7
Internet users in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	52,5
Internet users in the last 12 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	36,8
Internet users in the last 12 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Internet users in the last 12 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 12 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.449.432
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	94,5
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	71,1
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	76,5
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	47
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	82
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69,2
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	44,4
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	68,1
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	54,3
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	41,5
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,6
Internet users in the last 12 months	Studies completed: University doctorate	Total	442.463
Internet users in the last 12 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	96,8
Internet users in the last 12 months	Studies completed: University doctorate	Downloading or printing an official form	81,4
Internet users in the last 12 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	78,9
Internet users in the last 12 months	Studies completed: University doctorate	Online filing of tax returns in person	50,7
Internet users in the last 12 months	Studies completed: University doctorate	Performing an interaction related to access to information	85,3
Internet users in the last 12 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	70,1
Internet users in the last 12 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	51,3
Internet users in the last 12 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	76,9
Internet users in the last 12 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	54,8
Internet users in the last 12 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	42,2
Internet users in the last 12 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,9
Internet users in the last 12 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	17,9
Internet users in the last 12 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	4,9
Internet users in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 12 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 12 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 12 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 12 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 12 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 12 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 12 months	Employment situation: Employed economically active persons	Total	20.681.538
Internet users in the last 12 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	88,4
Internet users in the last 12 months	Employment situation: Employed economically active persons	Downloading or printing an official form	55,3
Internet users in the last 12 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	70
Internet users in the last 12 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	35,2
Internet users in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	71,7
Internet users in the last 12 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	59,9
Internet users in the last 12 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 12 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	45,7
Internet users in the last 12 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	32,6
Internet users in the last 12 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 12 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 12 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Total	3.567.193
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	83,9
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	50
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	67,2
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	17,9
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	65,9
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	53,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	50
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	50,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,2
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,3
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Employment situation: Inactive population: Students	Total	3.278.272
Internet users in the last 12 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	81,7
Internet users in the last 12 months	Employment situation: Inactive population: Students	Downloading or printing an official form	44,3
Internet users in the last 12 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	54,8
Internet users in the last 12 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	3,9
Internet users in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	51,5
Internet users in the last 12 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	32
Internet users in the last 12 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,4
Internet users in the last 12 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	38,8
Internet users in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	54,5
Internet users in the last 12 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Internet users in the last 12 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	36,7
Internet users in the last 12 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 12 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.565.670
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	65,3
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	28,8
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	54,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	10
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	35
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	24,1
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	23
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	20,8
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	14,2
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	10,6
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,4
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	1,7
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Total	4.442.764
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	66,6
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	31,6
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	51,2
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	20,7
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	44,7
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	35,9
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	16
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	30
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	18,9
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	12,5
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8,8
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	2,1
Internet users in the last 12 months	Employment situation: Other employment situation	Total	961.666
Internet users in the last 12 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	72,9
Internet users in the last 12 months	Employment situation: Other employment situation	Downloading or printing an official form	39,3
Internet users in the last 12 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	58,2
Internet users in the last 12 months	Employment situation: Other employment situation	Online filing of tax returns in person	19,7
Internet users in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to access to information	49,5
Internet users in the last 12 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	38,6
Internet users in the last 12 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	15,3
Internet users in the last 12 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	36,3
Internet users in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	33,2
Internet users in the last 12 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	24,3
Internet users in the last 12 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,1
Internet users in the last 12 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,4
Internet users in the last 12 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	2,5
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.803.920
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	89,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	55
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	70,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	41,1
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	73,1
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	61,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	56,1
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	44,9
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	31,4
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,5
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.605.951
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	85,8
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	58
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	71,1
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	27,5
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	70,1
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	58,5
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,5
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	52,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	53,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	39,4
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,6
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.117.445
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	87
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	55,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	69,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	12,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	67
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	56,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	49
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	42,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	32,9
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.915.246
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	54,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	63,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	14,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	64,9
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	51,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	50,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	44,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	32,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	238.977
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	90,2
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	52,2
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	75,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	21,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	76,7
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	57,2
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	51,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	40,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,1
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Total	17.285.485
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	88,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	55,9
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	37,3
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	72,4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	60,8
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	55,8
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	44,8
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	32
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.396.054
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	88,1
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	52,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	71,4
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	24,8
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	67,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	49,5
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	50,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	35,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,7
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Main occupation: Manual	Total	5.887.587
Internet users in the last 12 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	77,6
Internet users in the last 12 months	Main occupation: Manual	Downloading or printing an official form	39,6
Internet users in the last 12 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	59,9
Internet users in the last 12 months	Main occupation: Manual	Online filing of tax returns in person	23
Internet users in the last 12 months	Main occupation: Manual	Performing an interaction related to access to information	58
Internet users in the last 12 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	47,8
Internet users in the last 12 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	21
Internet users in the last 12 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	39,9
Internet users in the last 12 months	Main occupation: Manual	Performing an interaction related to obtaining documents	32,7
Internet users in the last 12 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	21,4
Internet users in the last 12 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,1
Internet users in the last 12 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,8
Internet users in the last 12 months	Main occupation: Manual	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Main occupation: Non-manual	Total	14.793.951
Internet users in the last 12 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	92,8
Internet users in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	61,6
Internet users in the last 12 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	74
Internet users in the last 12 months	Main occupation: Non-manual	Online filing of tax returns in person	40,1
Internet users in the last 12 months	Main occupation: Non-manual	Performing an interaction related to access to information	77,1
Internet users in the last 12 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	64,7
Internet users in the last 12 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,6
Internet users in the last 12 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	60,7
Internet users in the last 12 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	50,9
Internet users in the last 12 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	37,1
Internet users in the last 12 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,8
Internet users in the last 12 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months	Main occupation: ICT workers	Total	845.409
Internet users in the last 12 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	97,9
Internet users in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	73,3
Internet users in the last 12 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	78,3
Internet users in the last 12 months	Main occupation: ICT workers	Online filing of tax returns in person	59,8
Internet users in the last 12 months	Main occupation: ICT workers	Performing an interaction related to access to information	88,6
Internet users in the last 12 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	73,7
Internet users in the last 12 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	49,9
Internet users in the last 12 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	78,7
Internet users in the last 12 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	64,7
Internet users in the last 12 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	51,5
Internet users in the last 12 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,1
Internet users in the last 12 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	16,1
Internet users in the last 12 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,1
Internet users in the last 12 months	Main occupation: Other workers	Total	19.836.129
Internet users in the last 12 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	88
Internet users in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	54,6
Internet users in the last 12 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 12 months	Main occupation: Other workers	Online filing of tax returns in person	34,2
Internet users in the last 12 months	Main occupation: Other workers	Performing an interaction related to access to information	70,9
Internet users in the last 12 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	59,3
Internet users in the last 12 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,4
Internet users in the last 12 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	53,7
Internet users in the last 12 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	44,9
Internet users in the last 12 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	31,8
Internet users in the last 12 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,9
Internet users in the last 12 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 12 months	Main occupation: Other workers	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Total	3.651.381
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Use of one or more websites or apps of public administration agencies	73,7
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Downloading or printing an official form	39,4
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	57,2
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Online filing of tax returns in person	13,8
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Performing an interaction related to access to information	50,5
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	40,4
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,6
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Information: Access to obtain information (services, loans, tax, etc.)	36,1
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Performing an interaction related to obtaining documents	42,1
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	27,5
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Average of types of contact with public administration agencies	2,7
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	9.587.270
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Use of one or more websites or apps of public administration agencies	78,5
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Downloading or printing an official form	41,2
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Arranging an appointment or booking (of an activity, medical care, etc.)	60,6
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Online filing of tax returns in person	21,9
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to access to information	55,6
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information:  Access to stored personal data (pension, employment history, etc.)	45,2
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,7
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information: Access to obtain information (services, loans, tax, etc.)	38,1
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to obtaining documents	36,6
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: request an official document or certificate (birth, residence, etc.)	23,5
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,9
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,7
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	8.370.421
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Use of one or more websites or apps of public administration agencies	83,6
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Downloading or printing an official form	51
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Online filing of tax returns in person	29,5
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to access to information	66,4
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information:  Access to stored personal data (pension, employment history, etc.)	54,4
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,1
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to obtain information (services, loans, tax, etc.)	50,6
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to obtaining documents	42,1
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	4.114.596
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Use of one or more websites or apps of public administration agencies	87,8
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Downloading or printing an official form	55,8
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Arranging an appointment or booking (of an activity, medical care, etc.)	69,1
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Online filing of tax returns in person	30,3
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to access to information	69,5
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information:  Access to stored personal data (pension, employment history, etc.)	54,6
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,9
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to obtain information (services, loans, tax, etc.)	52,6
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to obtaining documents	46,5
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: request an official document or certificate (birth, residence, etc.)	33
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Total	8.329.748
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Use of one or more websites or apps of public administration agencies	89,6
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Downloading or printing an official form	57,5
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	68,3
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Online filing of tax returns in person	35,2
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Performing an interaction related to access to information	72,5
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	59,2
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,9
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	58,6
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Performing an interaction related to obtaining documents	46,4
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months	Net household monthly income DK/NA	Total	443.690
Internet users in the last 12 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	81,2
Internet users in the last 12 months	Net household monthly income DK/NA	Downloading or printing an official form	38,8
Internet users in the last 12 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	54,9
Internet users in the last 12 months	Net household monthly income DK/NA	Online filing of tax returns in person	14,5
Internet users in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to access to information	55,8
Internet users in the last 12 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	34,5
Internet users in the last 12 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,7
Internet users in the last 12 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	39,7
Internet users in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	40,3
Internet users in the last 12 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	23,3
Internet users in the last 12 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,2
Internet users in the last 12 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,1
Internet users in the last 12 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	2,5
Internet users in the last 3 months	Total Persons	Total	34.312.027
Internet users in the last 3 months	Total Persons	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 3 months	Total Persons	Downloading or printing an official form	49,3
Internet users in the last 3 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	65,1
Internet users in the last 3 months	Total Persons	Online filing of tax returns in person	27,1
Internet users in the last 3 months	Total Persons	Performing an interaction related to access to information	63,7
Internet users in the last 3 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 3 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 3 months	Total Persons	Performing an interaction related to obtaining documents	42,3
Internet users in the last 3 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 3 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,5
Internet users in the last 3 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Total Persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Studies completed: Less than primary	Total	624.025
Internet users in the last 3 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	49,4
Internet users in the last 3 months	Studies completed: Less than primary	Downloading or printing an official form	20,1
Internet users in the last 3 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	33,5
Internet users in the last 3 months	Studies completed: Less than primary	Online filing of tax returns in person	10,9
Internet users in the last 3 months	Studies completed: Less than primary	Performing an interaction related to access to information	32,3
Internet users in the last 3 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	31,8
Internet users in the last 3 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	5,9
Internet users in the last 3 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	12,9
Internet users in the last 3 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	10,8
Internet users in the last 3 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	2,4
Internet users in the last 3 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	9
Internet users in the last 3 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5
Internet users in the last 3 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	1,3
Internet users in the last 3 months	Studies completed: Primary Education	Total	3.462.828
Internet users in the last 3 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	58,3
Internet users in the last 3 months	Studies completed: Primary Education	Downloading or printing an official form	22,1
Internet users in the last 3 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	42,9
Internet users in the last 3 months	Studies completed: Primary Education	Online filing of tax returns in person	9,4
Internet users in the last 3 months	Studies completed: Primary Education	Performing an interaction related to access to information	32,6
Internet users in the last 3 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	26,5
Internet users in the last 3 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	7,9
Internet users in the last 3 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	17,5
Internet users in the last 3 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	18,9
Internet users in the last 3 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	10,4
Internet users in the last 3 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	12,9
Internet users in the last 3 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,8
Internet users in the last 3 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	1,5
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Total	8.246.222
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	76,9
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	35,3
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	57,3
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	16,8
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	51,8
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	39,9
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,4
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	35,5
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	33,8
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	20,9
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,5
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,7
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	2,5
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Total	7.735.835
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	86,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	47,5
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	66,6
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	21,8
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	64,4
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	50,4
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	46,7
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	44,8
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	28,1
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Total	4.443.512
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	91,4
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	60,8
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,9
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	34
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	74,9
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	62
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	58,7
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	51,5
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	38,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4
Internet users in the last 3 months	Studies completed: University studies and similar	Total	3.923.297
Internet users in the last 3 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	92,5
Internet users in the last 3 months	Studies completed: University studies and similar	Downloading or printing an official form	63,5
Internet users in the last 3 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	74,4
Internet users in the last 3 months	Studies completed: University studies and similar	Online filing of tax returns in person	39,5
Internet users in the last 3 months	Studies completed: University studies and similar	Performing an interaction related to access to information	78,7
Internet users in the last 3 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	64,6
Internet users in the last 3 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,1
Internet users in the last 3 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	64,6
Internet users in the last 3 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	52,5
Internet users in the last 3 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	36,8
Internet users in the last 3 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,4
Internet users in the last 3 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 3 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Total	5.434.438
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	94,7
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	71,3
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	47,1
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	82,2
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	44,5
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	68,3
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	54,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	41,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,5
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,6
Internet users in the last 3 months	Studies completed: University doctorate	Total	441.871
Internet users in the last 3 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	96,8
Internet users in the last 3 months	Studies completed: University doctorate	Downloading or printing an official form	81,4
Internet users in the last 3 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	78,9
Internet users in the last 3 months	Studies completed: University doctorate	Online filing of tax returns in person	50,7
Internet users in the last 3 months	Studies completed: University doctorate	Performing an interaction related to access to information	85,4
Internet users in the last 3 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	70,2
Internet users in the last 3 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	51,4
Internet users in the last 3 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	77,1
Internet users in the last 3 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	54,9
Internet users in the last 3 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	42,3
Internet users in the last 3 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,9
Internet users in the last 3 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	18
Internet users in the last 3 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	4,9
Internet users in the last 3 months	Studies completed: Others	Total	..
Internet users in the last 3 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 3 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 3 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 3 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 3 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 3 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 3 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 3 months	Employment situation: Employed economically active persons	Total	20.628.336
Internet users in the last 3 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	88,6
Internet users in the last 3 months	Employment situation: Employed economically active persons	Downloading or printing an official form	55,5
Internet users in the last 3 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	70,1
Internet users in the last 3 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	35,3
Internet users in the last 3 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	71,8
Internet users in the last 3 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	60,1
Internet users in the last 3 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 3 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	54,9
Internet users in the last 3 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	45,8
Internet users in the last 3 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	32,7
Internet users in the last 3 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,3
Internet users in the last 3 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Total	3.529.975
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	84,4
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	50,2
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	67,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	18,1
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	66,2
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	53,6
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,7
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	50,4
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	51
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,6
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Employment situation: Inactive population: Students	Total	3.278.272
Internet users in the last 3 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	81,7
Internet users in the last 3 months	Employment situation: Inactive population: Students	Downloading or printing an official form	44,3
Internet users in the last 3 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	54,8
Internet users in the last 3 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	3,9
Internet users in the last 3 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	51,5
Internet users in the last 3 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	32
Internet users in the last 3 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,4
Internet users in the last 3 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	38,8
Internet users in the last 3 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	54,5
Internet users in the last 3 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Internet users in the last 3 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	36,7
Internet users in the last 3 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 3 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	2,8
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Total	1.552.778
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	65,5
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	29
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	54,9
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	10,1
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	35,2
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	24,2
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	23,2
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	21
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	14,3
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	10,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,4
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	1,7
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Total	4.368.206
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	67,6
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	32,1
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	51,9
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	21
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	45,4
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	36,4
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	16,3
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	30,5
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	19,2
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	12,8
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8,9
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,1
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	2,2
Internet users in the last 3 months	Employment situation: Other employment situation	Total	954.460
Internet users in the last 3 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	73,4
Internet users in the last 3 months	Employment situation: Other employment situation	Downloading or printing an official form	39,6
Internet users in the last 3 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	58,6
Internet users in the last 3 months	Employment situation: Other employment situation	Online filing of tax returns in person	19,9
Internet users in the last 3 months	Employment situation: Other employment situation	Performing an interaction related to access to information	49,8
Internet users in the last 3 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	38,9
Internet users in the last 3 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	15,4
Internet users in the last 3 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	36,6
Internet users in the last 3 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	33,4
Internet users in the last 3 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	24,4
Internet users in the last 3 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,1
Internet users in the last 3 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,5
Internet users in the last 3 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	2,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.768.828
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	89,8
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	55,2
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	70,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	41,2
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	73,2
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	56,2
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	45
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	31,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.590.195
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	86,1
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	58,4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	71,4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	27,7
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	70,5
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	58,8
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	52,6
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	54
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	39,6
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,8
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	1.117.445
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	87
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	55,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	69,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	12,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	67
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	56,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	49
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	42,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	32,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.912.892
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	83,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	54,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	63,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	14,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	65
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	51,4
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	50,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	44,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	32,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	238.977
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	90,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	52,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	75,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	21,8
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	76,7
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	57,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	51,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	40,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,1
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Total	17.249.247
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	88,6
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	56
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	69,9
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	37,3
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	72,6
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	60,9
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	55,9
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	44,8
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	32
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Total	3.379.089
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	88,5
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	52,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	71,6
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	24,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	68
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	55,8
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	50,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	36,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,8
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Main occupation: Manual	Total	5.851.245
Internet users in the last 3 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	78
Internet users in the last 3 months	Main occupation: Manual	Downloading or printing an official form	39,8
Internet users in the last 3 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	60,2
Internet users in the last 3 months	Main occupation: Manual	Online filing of tax returns in person	23,1
Internet users in the last 3 months	Main occupation: Manual	Performing an interaction related to access to information	58,4
Internet users in the last 3 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	48,1
Internet users in the last 3 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,1
Internet users in the last 3 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	40,1
Internet users in the last 3 months	Main occupation: Manual	Performing an interaction related to obtaining documents	32,9
Internet users in the last 3 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	21,5
Internet users in the last 3 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,2
Internet users in the last 3 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,8
Internet users in the last 3 months	Main occupation: Manual	Average of types of contact with public administration agencies	2,8
Internet users in the last 3 months	Main occupation: Non-manual	Total	14.777.091
Internet users in the last 3 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	92,8
Internet users in the last 3 months	Main occupation: Non-manual	Downloading or printing an official form	61,7
Internet users in the last 3 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 3 months	Main occupation: Non-manual	Online filing of tax returns in person	40,1
Internet users in the last 3 months	Main occupation: Non-manual	Performing an interaction related to access to information	77,1
Internet users in the last 3 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	64,8
Internet users in the last 3 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,7
Internet users in the last 3 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	60,7
Internet users in the last 3 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	51
Internet users in the last 3 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	37,1
Internet users in the last 3 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,9
Internet users in the last 3 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months	Main occupation: ICT workers	Total	845.409
Internet users in the last 3 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	97,9
Internet users in the last 3 months	Main occupation: ICT workers	Downloading or printing an official form	73,3
Internet users in the last 3 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	78,3
Internet users in the last 3 months	Main occupation: ICT workers	Online filing of tax returns in person	59,8
Internet users in the last 3 months	Main occupation: ICT workers	Performing an interaction related to access to information	88,6
Internet users in the last 3 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	73,7
Internet users in the last 3 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	49,9
Internet users in the last 3 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	78,7
Internet users in the last 3 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	64,7
Internet users in the last 3 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	51,5
Internet users in the last 3 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,1
Internet users in the last 3 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	16,1
Internet users in the last 3 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,1
Internet users in the last 3 months	Main occupation: Other workers	Total	19.782.927
Internet users in the last 3 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	88,2
Internet users in the last 3 months	Main occupation: Other workers	Downloading or printing an official form	54,7
Internet users in the last 3 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 3 months	Main occupation: Other workers	Online filing of tax returns in person	34,3
Internet users in the last 3 months	Main occupation: Other workers	Performing an interaction related to access to information	71,1
Internet users in the last 3 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	59,5
Internet users in the last 3 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,5
Internet users in the last 3 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	53,9
Internet users in the last 3 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	45
Internet users in the last 3 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	31,9
Internet users in the last 3 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25
Internet users in the last 3 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 3 months	Main occupation: Other workers	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Total	3.596.709
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Use of one or more websites or apps of public administration agencies	74,4
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Downloading or printing an official form	39,8
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	57,7
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Online filing of tax returns in person	14
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Performing an interaction related to access to information	51
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	40,8
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,9
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Information: Access to obtain information (services, loans, tax, etc.)	36,6
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Performing an interaction related to obtaining documents	42,7
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	27,9
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,9
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Average of types of contact with public administration agencies	2,7
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Total	9.530.153
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Use of one or more websites or apps of public administration agencies	78,8
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Downloading or printing an official form	41,4
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Arranging an appointment or booking (of an activity, medical care, etc.)	60,9
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Online filing of tax returns in person	22
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to access to information	55,8
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Information:  Access to stored personal data (pension, employment history, etc.)	45,4
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,7
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Information: Access to obtain information (services, loans, tax, etc.)	38,3
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to obtaining documents	36,8
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Documentation: request an official document or certificate (birth, residence, etc.)	23,6
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,8
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Average of types of contact with public administration agencies	2,8
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Total	8.334.342
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Use of one or more websites or apps of public administration agencies	83,9
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Downloading or printing an official form	51,2
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Arranging an appointment or booking (of an activity, medical care, etc.)	68,3
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Online filing of tax returns in person	29,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to access to information	66,7
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Information:  Access to stored personal data (pension, employment history, etc.)	54,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,2
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to obtain information (services, loans, tax, etc.)	50,8
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to obtaining documents	42,3
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Total	4.100.522
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Use of one or more websites or apps of public administration agencies	88
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Downloading or printing an official form	56
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Arranging an appointment or booking (of an activity, medical care, etc.)	69,2
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Online filing of tax returns in person	30,4
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to access to information	69,7
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Information:  Access to stored personal data (pension, employment history, etc.)	54,8
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to data bases or public records (cadastral records, company information, etc.)	29
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to obtain information (services, loans, tax, etc.)	52,8
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to obtaining documents	46,6
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: request an official document or certificate (birth, residence, etc.)	33,1
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Total	8.308.061
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Use of one or more websites or apps of public administration agencies	89,7
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Downloading or printing an official form	57,7
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	68,4
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Online filing of tax returns in person	35,3
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Performing an interaction related to access to information	72,6
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	59,3
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	58,7
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Performing an interaction related to obtaining documents	46,5
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	Net household monthly income DK/NA	Total	442.241
Internet users in the last 3 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	81,4
Internet users in the last 3 months	Net household monthly income DK/NA	Downloading or printing an official form	39
Internet users in the last 3 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	55,1
Internet users in the last 3 months	Net household monthly income DK/NA	Online filing of tax returns in person	14,6
Internet users in the last 3 months	Net household monthly income DK/NA	Performing an interaction related to access to information	56
Internet users in the last 3 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	34,6
Internet users in the last 3 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,7
Internet users in the last 3 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	39,9
Internet users in the last 3 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	40,5
Internet users in the last 3 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Internet users in the last 3 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,3
Internet users in the last 3 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,2
Internet users in the last 3 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	2,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	28.644.547
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Downloading or printing an official form	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	78,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Online filing of tax returns in person	32,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to access to information	76,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	57,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Total	308.537
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Downloading or printing an official form	40,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	67,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Online filing of tax returns in person	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Performing an interaction related to access to information	65,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	64,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	26,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	4,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	2,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Total	2.027.479
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Downloading or printing an official form	37,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	73,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Online filing of tax returns in person	16
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Performing an interaction related to access to information	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	45,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	13,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	29,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	17,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	2,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Total	6.352.266
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	45,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	21,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	67,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	46,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	43,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	27,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Total	6.683.816
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	55,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	25,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	74,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	58,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	51,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	32,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.062.189
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	66,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	82
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	82
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	67,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	64,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	41,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Total	3.632.829
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Downloading or printing an official form	68,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	80,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Online filing of tax returns in person	42,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to access to information	85,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	41,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	69,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	56,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	39,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.149.105
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	75,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	81
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	49,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	86,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	73,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	47
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	72,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	57,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	43,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Total	428.326
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Downloading or printing an official form	84,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	81,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Online filing of tax returns in person	52,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Performing an interaction related to access to information	88,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	72,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	53
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	79,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	56,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	43,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	18,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Total	18.289.895
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Downloading or printing an official form	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	79,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	39,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	81
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	67,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	61,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	51,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.993.701
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	59,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	80,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	21,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	78,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	60,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Total	2.679.697
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Downloading or printing an official form	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	67,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	4,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	63
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	47,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	66,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	39,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	44,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.022.426
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	44,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	83,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	15,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	53,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	36,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	10,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	31,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	2,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	2,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.957.892
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	47,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	76,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	31
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	67,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	24
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	45,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	18,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Total	700.935
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Downloading or printing an official form	53,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	79,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Online filing of tax returns in person	27
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to access to information	67,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	53
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	21
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	45,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	33,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.269.069
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	78,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	45,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	81,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	68,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	50,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.234.942
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	67,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	82,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	32,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	81,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	68,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	45,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	36,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	972.474
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	79,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	14,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	77
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	65
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	48,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.597.794
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	64,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	17,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	77,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	61,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	60,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	52,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	215.615
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	57,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	83,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	85
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	57,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	67,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	45
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	37,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.297.077
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	63,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	78,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	81,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	68,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	63
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	50,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	36,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Total	2.992.818
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	59,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	81
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	28,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	63
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	56,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	40,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Total	4.566.685
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Downloading or printing an official form	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Online filing of tax returns in person	29,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Performing an interaction related to access to information	74,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	51,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Performing an interaction related to obtaining documents	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Total	13.723.211
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	66,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	79,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Online filing of tax returns in person	43,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Performing an interaction related to access to information	83,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	69,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	39,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	65,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	54,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	40
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Total	827.740
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	74,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	80
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Online filing of tax returns in person	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Performing an interaction related to access to information	90,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	75,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	80,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	66,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	52,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	16,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Total	17.462.155
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	62
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	79,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Online filing of tax returns in person	38,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Performing an interaction related to access to information	80,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	67,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	61,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	36,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Total	2.690.207
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Downloading or printing an official form	53,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	77,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Online filing of tax returns in person	18,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Performing an interaction related to access to information	68,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	54,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Information: Access to obtain information (services, loans, tax, etc.)	48,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Performing an interaction related to obtaining documents	57,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	37,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income Less than 900 Euros	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	7.524.757
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Downloading or printing an official form	52,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Arranging an appointment or booking (of an activity, medical care, etc.)	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Online filing of tax returns in person	27,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to access to information	70,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information:  Access to stored personal data (pension, employment history, etc.)	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information: Access to obtain information (services, loans, tax, etc.)	48,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to obtaining documents	46,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: request an official document or certificate (birth, residence, etc.)	29,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 900 to less than 1,600	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	6.996.491
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Downloading or printing an official form	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Arranging an appointment or booking (of an activity, medical care, etc.)	81,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Online filing of tax returns in person	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to access to information	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information:  Access to stored personal data (pension, employment history, etc.)	65,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to obtaining documents	50,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: request an official document or certificate (birth, residence, etc.)	35,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	3.613.112
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Downloading or printing an official form	63,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Arranging an appointment or booking (of an activity, medical care, etc.)	78,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Online filing of tax returns in person	34,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to access to information	79,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information:  Access to stored personal data (pension, employment history, etc.)	62,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to obtain information (services, loans, tax, etc.)	59,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to obtaining documents	52,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: request an official document or certificate (birth, residence, etc.)	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Total	7.459.832
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Downloading or printing an official form	64,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	76,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Online filing of tax returns in person	39,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Performing an interaction related to access to information	80,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	66,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	39
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	65,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Performing an interaction related to obtaining documents	51,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,000 euros or more	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Total	360.148
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Downloading or printing an official form	47,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	67,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Online filing of tax returns in person	17,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to access to information	68,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	42,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	48,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	49,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	28.605.439
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Downloading or printing an official form	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	78,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Online filing of tax returns in person	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to access to information	76,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	50,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Total	308.537
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Downloading or printing an official form	40,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	67,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Online filing of tax returns in person	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Performing an interaction related to access to information	65,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	64,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	26,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	21,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	4,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	2,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Total	2.017.855
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Downloading or printing an official form	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	73,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Online filing of tax returns in person	16,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Performing an interaction related to access to information	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	45,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	13,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	30,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	32,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	17,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	2,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Total	6.344.249
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	45,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	21,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	67,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	46,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	44
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	27,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Total	6.672.773
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	55,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	77,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	25,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	74,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	54,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	52
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.059.719
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	66,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	82
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	37,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	82
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	67,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	64,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	41,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Total	3.628.342
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Downloading or printing an official form	68,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	80,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Online filing of tax returns in person	42,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to access to information	85,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	41,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	69,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	56,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.146.231
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	75,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	81
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	49,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	86,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	73,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	47
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	72,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	57,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	43,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Total	427.734
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Downloading or printing an official form	84,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	81,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Online filing of tax returns in person	52,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Performing an interaction related to access to information	88,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	72,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	53,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	79,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	56,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	43,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	18,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Total	18.278.014
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Downloading or printing an official form	62,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	79,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	81
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	67,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	62
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	51,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.978.804
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	80
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	21,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	78,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	59,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	60,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	42,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Total	2.679.697
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Downloading or printing an official form	54,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	67,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	4,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	63
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	47,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	66,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	39,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	44,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.017.255
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	44,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	83,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	15,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	53,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	10,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	32
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	2,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	2,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.951.366
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	47,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	76,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	31,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	67,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	45,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	28,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Total	700.303
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Downloading or printing an official form	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	79,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Online filing of tax returns in person	27,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to access to information	67,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	53
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	21
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	49,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	45,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.260.827
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	78,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	45,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	81,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	68,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	62,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	50,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.231.303
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	67,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	82,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	32,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	81,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	68,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	62,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	46
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	972.474
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	79,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	14,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	77
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	65
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	48,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.597.794
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	64,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	76,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	17,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	61,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	52,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	38,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	215.615
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	57,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	83,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	85
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	57,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	67,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	45
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	37,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.288.835
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	63,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	78,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	42,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	81,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	68,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	63,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	50,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	36,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Total	2.989.179
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	59,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	80,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	28,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	76,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	63,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	40,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Total	4.562.592
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Downloading or printing an official form	51,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	77,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Online filing of tax returns in person	29,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Performing an interaction related to access to information	74,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	51,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Performing an interaction related to obtaining documents	42,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Total	13.715.422
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	66,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	79,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Online filing of tax returns in person	43,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Performing an interaction related to access to information	83,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	69,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	39,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	65,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	54,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	40
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Total	827.740
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	74,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	80
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Online filing of tax returns in person	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Performing an interaction related to access to information	90,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	75,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	51
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	80,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	66,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	52,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	16,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Total	17.450.273
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	62
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	79,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Online filing of tax returns in person	38,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Performing an interaction related to access to information	80,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	67,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	61,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	51
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	36,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Total	2.674.331
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Downloading or printing an official form	53,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	77,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Online filing of tax returns in person	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Performing an interaction related to access to information	68,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Information: Access to obtain information (services, loans, tax, etc.)	49,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Performing an interaction related to obtaining documents	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income Less than 900 Euros	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	7.512.247
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Downloading or printing an official form	52,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Arranging an appointment or booking (of an activity, medical care, etc.)	77,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Online filing of tax returns in person	27,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to access to information	70,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information:  Access to stored personal data (pension, employment history, etc.)	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Information: Access to obtain information (services, loans, tax, etc.)	48,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Performing an interaction related to obtaining documents	46,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: request an official document or certificate (birth, residence, etc.)	29,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 900 to less than 1,600	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	6.995.901
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Downloading or printing an official form	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Arranging an appointment or booking (of an activity, medical care, etc.)	81,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Online filing of tax returns in person	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to access to information	79,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information:  Access to stored personal data (pension, employment history, etc.)	65,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Performing an interaction related to obtaining documents	50,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: request an official document or certificate (birth, residence, etc.)	35,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	3.607.790
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Downloading or printing an official form	63,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Arranging an appointment or booking (of an activity, medical care, etc.)	78,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Online filing of tax returns in person	34,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to access to information	79,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information:  Access to stored personal data (pension, employment history, etc.)	62,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to data bases or public records (cadastral records, company information, etc.)	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Information: Access to obtain information (services, loans, tax, etc.)	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Performing an interaction related to obtaining documents	53
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: request an official document or certificate (birth, residence, etc.)	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Total	7.455.022
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Downloading or printing an official form	64,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	76,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Online filing of tax returns in person	39,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Performing an interaction related to access to information	80,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	66,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	39
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	65,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Performing an interaction related to obtaining documents	51,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,000 euros or more	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Total	360.148
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Downloading or printing an official form	47,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	67,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Online filing of tax returns in person	17,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to access to information	68,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	42,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	48,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	49,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	3,1