Reference population	Demographic characteristics	Documentation or claim	Total
Total Persons	Total Persons	Total	35.949.285
Total Persons	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,4
Total Persons	Total Persons	They have requested an official document or certificate	27,4
Total Persons	Total Persons	They have applied for grants or rights	23,4
Total Persons	Total Persons	Other requests, claims, or complaints	7
Total Persons	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons	Sex: Male	Total	17.792.923
Total Persons	Sex: Male	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Total Persons	Sex: Male	They have requested an official document or certificate	26,7
Total Persons	Sex: Male	They have applied for grants or rights	21,6
Total Persons	Sex: Male	Other requests, claims, or complaints	7,7
Total Persons	Sex: Male	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Sex: Female	Total	18.156.362
Total Persons	Sex: Female	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,4
Total Persons	Sex: Female	They have requested an official document or certificate	28,1
Total Persons	Sex: Female	They have applied for grants or rights	25,1
Total Persons	Sex: Female	Other requests, claims, or complaints	6,4
Total Persons	Sex: Female	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Total Persons	Age: 16 to 24 years old	Total	4.602.650
Total Persons	Age: 16 to 24 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,6
Total Persons	Age: 16 to 24 years old	They have requested an official document or certificate	35,6
Total Persons	Age: 16 to 24 years old	They have applied for grants or rights	35,5
Total Persons	Age: 16 to 24 years old	Other requests, claims, or complaints	6,6
Total Persons	Age: 16 to 24 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	2,5
Total Persons	Age: 25 to 34 years old	Total	5.309.117
Total Persons	Age: 25 to 34 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,3
Total Persons	Age: 25 to 34 years old	They have requested an official document or certificate	39,5
Total Persons	Age: 25 to 34 years old	They have applied for grants or rights	31,7
Total Persons	Age: 25 to 34 years old	Other requests, claims, or complaints	10
Total Persons	Age: 25 to 34 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	3
Total Persons	Age: 35 to 44 years old	Total	6.580.197
Total Persons	Age: 35 to 44 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,4
Total Persons	Age: 35 to 44 years old	They have requested an official document or certificate	36,1
Total Persons	Age: 35 to 44 years old	They have applied for grants or rights	27,3
Total Persons	Age: 35 to 44 years old	Other requests, claims, or complaints	8,5
Total Persons	Age: 35 to 44 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Age: 45 to 54 years old	Total	7.793.704
Total Persons	Age: 45 to 54 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,1
Total Persons	Age: 45 to 54 years old	They have requested an official document or certificate	26,9
Total Persons	Age: 45 to 54 years old	They have applied for grants or rights	25,6
Total Persons	Age: 45 to 54 years old	Other requests, claims, or complaints	7,4
Total Persons	Age: 45 to 54 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Age: 55 to 64 years old	Total	6.756.781
Total Persons	Age: 55 to 64 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,5
Total Persons	Age: 55 to 64 years old	They have requested an official document or certificate	18,2
Total Persons	Age: 55 to 64 years old	They have applied for grants or rights	15,1
Total Persons	Age: 55 to 64 years old	Other requests, claims, or complaints	5,9
Total Persons	Age: 55 to 64 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Total Persons	Age: 65 to 74 years old	Total	4.906.836
Total Persons	Age: 65 to 74 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	13
Total Persons	Age: 65 to 74 years old	They have requested an official document or certificate	8,6
Total Persons	Age: 65 to 74 years old	They have applied for grants or rights	5,6
Total Persons	Age: 65 to 74 years old	Other requests, claims, or complaints	3,1
Total Persons	Age: 65 to 74 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.982.989
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	They have requested an official document or certificate	31,8
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	They have applied for grants or rights	24,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Other requests, claims, or complaints	8,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Total	4.193.853
Total Persons	Habitat: 50,000 to 100,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,4
Total Persons	Habitat: 50,000 to 100,000 inhabitants	They have requested an official document or certificate	26,9
Total Persons	Habitat: 50,000 to 100,000 inhabitants	They have applied for grants or rights	22,2
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Other requests, claims, or complaints	5,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Total	5.673.571
Total Persons	Habitat: 20,000 to 50,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,4
Total Persons	Habitat: 20,000 to 50,000 inhabitants	They have requested an official document or certificate	23,8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	They have applied for grants or rights	24,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Other requests, claims, or complaints	6,5
Total Persons	Habitat: 20,000 to 50,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Total	3.979.558
Total Persons	Habitat: 10,000 to 20,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	They have requested an official document or certificate	22,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	They have applied for grants or rights	23,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Other requests, claims, or complaints	6,7
Total Persons	Habitat: 10,000 to 20,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Habitat: Less than 10,000 inhabitants	Total	7.119.314
Total Persons	Habitat: Less than 10,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,1
Total Persons	Habitat: Less than 10,000 inhabitants	They have requested an official document or certificate	24,4
Total Persons	Habitat: Less than 10,000 inhabitants	They have applied for grants or rights	22
Total Persons	Habitat: Less than 10,000 inhabitants	Other requests, claims, or complaints	6,1
Total Persons	Habitat: Less than 10,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Total Persons	Size of the household: Households with 1 member	Total	3.705.143
Total Persons	Size of the household: Households with 1 member	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,9
Total Persons	Size of the household: Households with 1 member	They have requested an official document or certificate	21,9
Total Persons	Size of the household: Households with 1 member	They have applied for grants or rights	15,1
Total Persons	Size of the household: Households with 1 member	Other requests, claims, or complaints	6,5
Total Persons	Size of the household: Households with 1 member	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Total Persons	Size of the household: Households with 2 members	Total	9.526.575
Total Persons	Size of the household: Households with 2 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,9
Total Persons	Size of the household: Households with 2 members	They have requested an official document or certificate	21,7
Total Persons	Size of the household: Households with 2 members	They have applied for grants or rights	15,9
Total Persons	Size of the household: Households with 2 members	Other requests, claims, or complaints	6
Total Persons	Size of the household: Households with 2 members	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Total Persons	Size of the household: Households with 3 members	Total	9.647.584
Total Persons	Size of the household: Households with 3 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,7
Total Persons	Size of the household: Households with 3 members	They have requested an official document or certificate	28,5
Total Persons	Size of the household: Households with 3 members	They have applied for grants or rights	24,1
Total Persons	Size of the household: Households with 3 members	Other requests, claims, or complaints	7,2
Total Persons	Size of the household: Households with 3 members	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Total Persons	Size of the household: Households with 4 members	Total	9.611.792
Total Persons	Size of the household: Households with 4 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48
Total Persons	Size of the household: Households with 4 members	They have requested an official document or certificate	31,4
Total Persons	Size of the household: Households with 4 members	They have applied for grants or rights	30,1
Total Persons	Size of the household: Households with 4 members	Other requests, claims, or complaints	8
Total Persons	Size of the household: Households with 4 members	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Total Persons	Size of the household: Households with 5 or more members	Total	3.458.192
Total Persons	Size of the household: Households with 5 or more members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,2
Total Persons	Size of the household: Households with 5 or more members	They have requested an official document or certificate	35
Total Persons	Size of the household: Households with 5 or more members	They have applied for grants or rights	32,1
Total Persons	Size of the household: Households with 5 or more members	Other requests, claims, or complaints	7
Total Persons	Size of the household: Households with 5 or more members	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Total Persons	Type of household: Single-person household	Total	3.705.143
Total Persons	Type of household: Single-person household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,9
Total Persons	Type of household: Single-person household	They have requested an official document or certificate	21,9
Total Persons	Type of household: Single-person household	They have applied for grants or rights	15,1
Total Persons	Type of household: Single-person household	Other requests, claims, or complaints	6,5
Total Persons	Type of household: Single-person household	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Total Persons	Type of household: Single parent living with a child	Total	4.019.887
Total Persons	Type of household: Single parent living with a child	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,7
Total Persons	Type of household: Single parent living with a child	They have requested an official document or certificate	29,7
Total Persons	Type of household: Single parent living with a child	They have applied for grants or rights	28,2
Total Persons	Type of household: Single parent living with a child	Other requests, claims, or complaints	7,1
Total Persons	Type of household: Single parent living with a child	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Type of household: Couple living together without children	Total	6.263.404
Total Persons	Type of household: Couple living together without children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,4
Total Persons	Type of household: Couple living together without children	They have requested an official document or certificate	19,8
Total Persons	Type of household: Couple living together without children	They have applied for grants or rights	12
Total Persons	Type of household: Couple living together without children	Other requests, claims, or complaints	5,9
Total Persons	Type of household: Couple living together without children	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Type of household: Couple living together with children	Total	17.887.732
Total Persons	Type of household: Couple living together with children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,5
Total Persons	Type of household: Couple living together with children	They have requested an official document or certificate	30,8
Total Persons	Type of household: Couple living together with children	They have applied for grants or rights	29
Total Persons	Type of household: Couple living together with children	Other requests, claims, or complaints	7,5
Total Persons	Type of household: Couple living together with children	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Total Persons	Type of household: Other type of household	Total	4.073.119
Total Persons	Type of household: Other type of household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,1
Total Persons	Type of household: Other type of household	They have requested an official document or certificate	27,2
Total Persons	Type of household: Other type of household	They have applied for grants or rights	19
Total Persons	Type of household: Other type of household	Other requests, claims, or complaints	7
Total Persons	Type of household: Other type of household	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	17.102.110
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or certificate	23,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have applied for grants or rights	20,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other requests, claims, or complaints	6,2
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.435.258
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or certificate	41,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	They have applied for grants or rights	30
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Other requests, claims, or complaints	10,5
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Total	15.411.917
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,7
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or certificate	28,8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	They have applied for grants or rights	24,8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Other requests, claims, or complaints	7,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Total Persons	Nationality: Spanish	Total	31.049.847
Total Persons	Nationality: Spanish	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,2
Total Persons	Nationality: Spanish	They have requested an official document or certificate	27
Total Persons	Nationality: Spanish	They have applied for grants or rights	23,6
Total Persons	Nationality: Spanish	Other requests, claims, or complaints	7,2
Total Persons	Nationality: Spanish	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Total Persons	Nationality: Foreign	Total	4.899.438
Total Persons	Nationality: Foreign	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,8
Total Persons	Nationality: Foreign	They have requested an official document or certificate	29,9
Total Persons	Nationality: Foreign	They have applied for grants or rights	22,1
Total Persons	Nationality: Foreign	Other requests, claims, or complaints	5,8
Total Persons	Nationality: Foreign	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Internet users in the last 12 months	Total Persons	Total	34.497.105
Internet users in the last 12 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 12 months	Total Persons	They have requested an official document or certificate	28,6
Internet users in the last 12 months	Total Persons	They have applied for grants or rights	24,4
Internet users in the last 12 months	Total Persons	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Sex: Male	Total	17.033.653
Internet users in the last 12 months	Sex: Male	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,2
Internet users in the last 12 months	Sex: Male	They have requested an official document or certificate	27,9
Internet users in the last 12 months	Sex: Male	They have applied for grants or rights	22,6
Internet users in the last 12 months	Sex: Male	Other requests, claims, or complaints	8
Internet users in the last 12 months	Sex: Male	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Sex: Female	Total	17.463.452
Internet users in the last 12 months	Sex: Female	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,1
Internet users in the last 12 months	Sex: Female	They have requested an official document or certificate	29,2
Internet users in the last 12 months	Sex: Female	They have applied for grants or rights	26,1
Internet users in the last 12 months	Sex: Female	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Sex: Female	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 12 months	Age: 16 to 24 years old	Total	4.594.130
Internet users in the last 12 months	Age: 16 to 24 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,7
Internet users in the last 12 months	Age: 16 to 24 years old	They have requested an official document or certificate	35,7
Internet users in the last 12 months	Age: 16 to 24 years old	They have applied for grants or rights	35,6
Internet users in the last 12 months	Age: 16 to 24 years old	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Age: 16 to 24 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	2,5
Internet users in the last 12 months	Age: 25 to 34 years old	Total	5.286.970
Internet users in the last 12 months	Age: 25 to 34 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,5
Internet users in the last 12 months	Age: 25 to 34 years old	They have requested an official document or certificate	39,7
Internet users in the last 12 months	Age: 25 to 34 years old	They have applied for grants or rights	31,8
Internet users in the last 12 months	Age: 25 to 34 years old	Other requests, claims, or complaints	10
Internet users in the last 12 months	Age: 25 to 34 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	3
Internet users in the last 12 months	Age: 35 to 44 years old	Total	6.532.054
Internet users in the last 12 months	Age: 35 to 44 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,8
Internet users in the last 12 months	Age: 35 to 44 years old	They have requested an official document or certificate	36,4
Internet users in the last 12 months	Age: 35 to 44 years old	They have applied for grants or rights	27,5
Internet users in the last 12 months	Age: 35 to 44 years old	Other requests, claims, or complaints	8,6
Internet users in the last 12 months	Age: 35 to 44 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Age: 45 to 54 years old	Total	7.666.792
Internet users in the last 12 months	Age: 45 to 54 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,8
Internet users in the last 12 months	Age: 45 to 54 years old	They have requested an official document or certificate	27,3
Internet users in the last 12 months	Age: 45 to 54 years old	They have applied for grants or rights	26
Internet users in the last 12 months	Age: 45 to 54 years old	Other requests, claims, or complaints	7,5
Internet users in the last 12 months	Age: 45 to 54 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Age: 55 to 64 years old	Total	6.419.345
Internet users in the last 12 months	Age: 55 to 64 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31
Internet users in the last 12 months	Age: 55 to 64 years old	They have requested an official document or certificate	19,2
Internet users in the last 12 months	Age: 55 to 64 years old	They have applied for grants or rights	15,9
Internet users in the last 12 months	Age: 55 to 64 years old	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Age: 55 to 64 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 12 months	Age: 65 to 74 years old	Total	3.997.813
Internet users in the last 12 months	Age: 65 to 74 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	16
Internet users in the last 12 months	Age: 65 to 74 years old	They have requested an official document or certificate	10,5
Internet users in the last 12 months	Age: 65 to 74 years old	They have applied for grants or rights	6,9
Internet users in the last 12 months	Age: 65 to 74 years old	Other requests, claims, or complaints	3,8
Internet users in the last 12 months	Age: 65 to 74 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	7,5
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.538.947
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,3
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have requested an official document or certificate	32,7
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have applied for grants or rights	24,8
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other requests, claims, or complaints	8,4
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.057.654
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have requested an official document or certificate	27,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have applied for grants or rights	22,9
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other requests, claims, or complaints	5,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	5.435.115
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,1
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have requested an official document or certificate	24,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have applied for grants or rights	25,3
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other requests, claims, or complaints	6,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.771.132
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have requested an official document or certificate	23,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have applied for grants or rights	24,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other requests, claims, or complaints	7,1
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	6.694.258
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or certificate	26
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have applied for grants or rights	23,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Other requests, claims, or complaints	6,5
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 12 months	Size of the household: Households with 1 member	Total	3.484.549
Internet users in the last 12 months	Size of the household: Households with 1 member	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,9
Internet users in the last 12 months	Size of the household: Households with 1 member	They have requested an official document or certificate	23,3
Internet users in the last 12 months	Size of the household: Households with 1 member	They have applied for grants or rights	16
Internet users in the last 12 months	Size of the household: Households with 1 member	Other requests, claims, or complaints	6,9
Internet users in the last 12 months	Size of the household: Households with 1 member	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Total	8.756.207
Internet users in the last 12 months	Size of the household: Households with 2 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,6
Internet users in the last 12 months	Size of the household: Households with 2 members	They have requested an official document or certificate	23,6
Internet users in the last 12 months	Size of the household: Households with 2 members	They have applied for grants or rights	17,4
Internet users in the last 12 months	Size of the household: Households with 2 members	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Size of the household: Households with 2 members	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Size of the household: Households with 3 members	Total	9.360.618
Internet users in the last 12 months	Size of the household: Households with 3 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43
Internet users in the last 12 months	Size of the household: Households with 3 members	They have requested an official document or certificate	29,4
Internet users in the last 12 months	Size of the household: Households with 3 members	They have applied for grants or rights	24,8
Internet users in the last 12 months	Size of the household: Households with 3 members	Other requests, claims, or complaints	7,4
Internet users in the last 12 months	Size of the household: Households with 3 members	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 12 months	Size of the household: Households with 4 members	Total	9.514.403
Internet users in the last 12 months	Size of the household: Households with 4 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,5
Internet users in the last 12 months	Size of the household: Households with 4 members	They have requested an official document or certificate	31,7
Internet users in the last 12 months	Size of the household: Households with 4 members	They have applied for grants or rights	30,4
Internet users in the last 12 months	Size of the household: Households with 4 members	Other requests, claims, or complaints	8,1
Internet users in the last 12 months	Size of the household: Households with 4 members	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Total	3.381.328
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have requested an official document or certificate	35,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have applied for grants or rights	32,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Other requests, claims, or complaints	7,2
Internet users in the last 12 months	Size of the household: Households with 5 or more members	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 12 months	Type of household: Single-person household	Total	3.484.549
Internet users in the last 12 months	Type of household: Single-person household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,9
Internet users in the last 12 months	Type of household: Single-person household	They have requested an official document or certificate	23,3
Internet users in the last 12 months	Type of household: Single-person household	They have applied for grants or rights	16
Internet users in the last 12 months	Type of household: Single-person household	Other requests, claims, or complaints	6,9
Internet users in the last 12 months	Type of household: Single-person household	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 12 months	Type of household: Single parent living with a child	Total	3.883.222
Internet users in the last 12 months	Type of household: Single parent living with a child	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,3
Internet users in the last 12 months	Type of household: Single parent living with a child	They have requested an official document or certificate	30,8
Internet users in the last 12 months	Type of household: Single parent living with a child	They have applied for grants or rights	29,2
Internet users in the last 12 months	Type of household: Single parent living with a child	Other requests, claims, or complaints	7,4
Internet users in the last 12 months	Type of household: Single parent living with a child	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Type of household: Couple living together without children	Total	5.697.165
Internet users in the last 12 months	Type of household: Couple living together without children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,1
Internet users in the last 12 months	Type of household: Couple living together without children	They have requested an official document or certificate	21,8
Internet users in the last 12 months	Type of household: Couple living together without children	They have applied for grants or rights	13,2
Internet users in the last 12 months	Type of household: Couple living together without children	Other requests, claims, or complaints	6,5
Internet users in the last 12 months	Type of household: Couple living together without children	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Internet users in the last 12 months	Type of household: Couple living together with children	Total	17.569.531
Internet users in the last 12 months	Type of household: Couple living together with children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,4
Internet users in the last 12 months	Type of household: Couple living together with children	They have requested an official document or certificate	31,3
Internet users in the last 12 months	Type of household: Couple living together with children	They have applied for grants or rights	29,5
Internet users in the last 12 months	Type of household: Couple living together with children	Other requests, claims, or complaints	7,6
Internet users in the last 12 months	Type of household: Couple living together with children	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Internet users in the last 12 months	Type of household: Other type of household	Total	3.862.638
Internet users in the last 12 months	Type of household: Other type of household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,1
Internet users in the last 12 months	Type of household: Other type of household	They have requested an official document or certificate	28,7
Internet users in the last 12 months	Type of household: Other type of household	They have applied for grants or rights	20
Internet users in the last 12 months	Type of household: Other type of household	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Type of household: Other type of household	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.220.574
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,3
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or certificate	24,7
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have applied for grants or rights	21,9
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.405.759
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,9
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or certificate	41,7
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have applied for grants or rights	30,3
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other requests, claims, or complaints	10,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.870.772
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,2
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or certificate	29,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have applied for grants or rights	25,7
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other requests, claims, or complaints	7,4
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 12 months	Nationality: Spanish	Total	29.711.359
Internet users in the last 12 months	Nationality: Spanish	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42
Internet users in the last 12 months	Nationality: Spanish	They have requested an official document or certificate	28,2
Internet users in the last 12 months	Nationality: Spanish	They have applied for grants or rights	24,6
Internet users in the last 12 months	Nationality: Spanish	Other requests, claims, or complaints	7,5
Internet users in the last 12 months	Nationality: Spanish	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Nationality: Foreign	Total	4.785.745
Internet users in the last 12 months	Nationality: Foreign	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,8
Internet users in the last 12 months	Nationality: Foreign	They have requested an official document or certificate	30,7
Internet users in the last 12 months	Nationality: Foreign	They have applied for grants or rights	22,6
Internet users in the last 12 months	Nationality: Foreign	Other requests, claims, or complaints	5,9
Internet users in the last 12 months	Nationality: Foreign	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 3 months	Total Persons	Total	34.312.027
Internet users in the last 3 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,3
Internet users in the last 3 months	Total Persons	They have requested an official document or certificate	28,7
Internet users in the last 3 months	Total Persons	They have applied for grants or rights	24,5
Internet users in the last 3 months	Total Persons	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Sex: Male	Total	16.950.884
Internet users in the last 3 months	Sex: Male	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,4
Internet users in the last 3 months	Sex: Male	They have requested an official document or certificate	28,1
Internet users in the last 3 months	Sex: Male	They have applied for grants or rights	22,7
Internet users in the last 3 months	Sex: Male	Other requests, claims, or complaints	8,1
Internet users in the last 3 months	Sex: Male	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Sex: Female	Total	17.361.143
Internet users in the last 3 months	Sex: Female	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,3
Internet users in the last 3 months	Sex: Female	They have requested an official document or certificate	29,3
Internet users in the last 3 months	Sex: Female	They have applied for grants or rights	26,2
Internet users in the last 3 months	Sex: Female	Other requests, claims, or complaints	6,7
Internet users in the last 3 months	Sex: Female	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 3 months	Age: 16 to 24 years old	Total	4.593.082
Internet users in the last 3 months	Age: 16 to 24 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,7
Internet users in the last 3 months	Age: 16 to 24 years old	They have requested an official document or certificate	35,7
Internet users in the last 3 months	Age: 16 to 24 years old	They have applied for grants or rights	35,6
Internet users in the last 3 months	Age: 16 to 24 years old	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Age: 16 to 24 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	2,5
Internet users in the last 3 months	Age: 25 to 34 years old	Total	5.285.743
Internet users in the last 3 months	Age: 25 to 34 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,6
Internet users in the last 3 months	Age: 25 to 34 years old	They have requested an official document or certificate	39,7
Internet users in the last 3 months	Age: 25 to 34 years old	They have applied for grants or rights	31,8
Internet users in the last 3 months	Age: 25 to 34 years old	Other requests, claims, or complaints	10
Internet users in the last 3 months	Age: 25 to 34 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	3
Internet users in the last 3 months	Age: 35 to 44 years old	Total	6.513.877
Internet users in the last 3 months	Age: 35 to 44 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,9
Internet users in the last 3 months	Age: 35 to 44 years old	They have requested an official document or certificate	36,5
Internet users in the last 3 months	Age: 35 to 44 years old	They have applied for grants or rights	27,6
Internet users in the last 3 months	Age: 35 to 44 years old	Other requests, claims, or complaints	8,6
Internet users in the last 3 months	Age: 35 to 44 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Age: 45 to 54 years old	Total	7.616.917
Internet users in the last 3 months	Age: 45 to 54 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42
Internet users in the last 3 months	Age: 45 to 54 years old	They have requested an official document or certificate	27,4
Internet users in the last 3 months	Age: 45 to 54 years old	They have applied for grants or rights	26,1
Internet users in the last 3 months	Age: 45 to 54 years old	Other requests, claims, or complaints	7,6
Internet users in the last 3 months	Age: 45 to 54 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Age: 55 to 64 years old	Total	6.371.179
Internet users in the last 3 months	Age: 55 to 64 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,2
Internet users in the last 3 months	Age: 55 to 64 years old	They have requested an official document or certificate	19,3
Internet users in the last 3 months	Age: 55 to 64 years old	They have applied for grants or rights	16
Internet users in the last 3 months	Age: 55 to 64 years old	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Age: 55 to 64 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 3 months	Age: 65 to 74 years old	Total	3.931.229
Internet users in the last 3 months	Age: 65 to 74 years old	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	16,3
Internet users in the last 3 months	Age: 65 to 74 years old	They have requested an official document or certificate	10,7
Internet users in the last 3 months	Age: 65 to 74 years old	They have applied for grants or rights	7
Internet users in the last 3 months	Age: 65 to 74 years old	Other requests, claims, or complaints	3,9
Internet users in the last 3 months	Age: 65 to 74 years old	They have not requested any official document or filed any complaint or claim although they needed to do so	7,5
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.464.112
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,6
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have requested an official document or certificate	32,9
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have applied for grants or rights	25
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other requests, claims, or complaints	8,4
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.048.164
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	They have requested an official document or certificate	27,8
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	They have applied for grants or rights	23
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Other requests, claims, or complaints	5,7
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	5.403.972
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,3
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	They have requested an official document or certificate	25
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	They have applied for grants or rights	25,5
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Other requests, claims, or complaints	6,9
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.743.256
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	They have requested an official document or certificate	23,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	They have applied for grants or rights	24,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Other requests, claims, or complaints	7,1
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	6.652.523
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,6
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have requested an official document or certificate	26,2
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have applied for grants or rights	23,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Other requests, claims, or complaints	6,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	Size of the household: Households with 1 member	Total	3.452.008
Internet users in the last 3 months	Size of the household: Households with 1 member	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,2
Internet users in the last 3 months	Size of the household: Households with 1 member	They have requested an official document or certificate	23,4
Internet users in the last 3 months	Size of the household: Households with 1 member	They have applied for grants or rights	16,1
Internet users in the last 3 months	Size of the household: Households with 1 member	Other requests, claims, or complaints	7
Internet users in the last 3 months	Size of the household: Households with 1 member	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Size of the household: Households with 2 members	Total	8.690.696
Internet users in the last 3 months	Size of the household: Households with 2 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,8
Internet users in the last 3 months	Size of the household: Households with 2 members	They have requested an official document or certificate	23,8
Internet users in the last 3 months	Size of the household: Households with 2 members	They have applied for grants or rights	17,4
Internet users in the last 3 months	Size of the household: Households with 2 members	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Size of the household: Households with 2 members	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 3 months	Size of the household: Households with 3 members	Total	9.312.433
Internet users in the last 3 months	Size of the household: Households with 3 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,2
Internet users in the last 3 months	Size of the household: Households with 3 members	They have requested an official document or certificate	29,6
Internet users in the last 3 months	Size of the household: Households with 3 members	They have applied for grants or rights	25
Internet users in the last 3 months	Size of the household: Households with 3 members	Other requests, claims, or complaints	7,4
Internet users in the last 3 months	Size of the household: Households with 3 members	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 3 months	Size of the household: Households with 4 members	Total	9.502.527
Internet users in the last 3 months	Size of the household: Households with 4 members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,6
Internet users in the last 3 months	Size of the household: Households with 4 members	They have requested an official document or certificate	31,7
Internet users in the last 3 months	Size of the household: Households with 4 members	They have applied for grants or rights	30,4
Internet users in the last 3 months	Size of the household: Households with 4 members	Other requests, claims, or complaints	8,1
Internet users in the last 3 months	Size of the household: Households with 4 members	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Total	3.354.364
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have requested an official document or certificate	36,1
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have applied for grants or rights	33,1
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Size of the household: Households with 5 or more members	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 3 months	Type of household: Single-person household	Total	3.452.008
Internet users in the last 3 months	Type of household: Single-person household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,2
Internet users in the last 3 months	Type of household: Single-person household	They have requested an official document or certificate	23,4
Internet users in the last 3 months	Type of household: Single-person household	They have applied for grants or rights	16,1
Internet users in the last 3 months	Type of household: Single-person household	Other requests, claims, or complaints	7
Internet users in the last 3 months	Type of household: Single-person household	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Total	3.869.002
Internet users in the last 3 months	Type of household: Single parent living with a child	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,3
Internet users in the last 3 months	Type of household: Single parent living with a child	They have requested an official document or certificate	30,8
Internet users in the last 3 months	Type of household: Single parent living with a child	They have applied for grants or rights	29,2
Internet users in the last 3 months	Type of household: Single parent living with a child	Other requests, claims, or complaints	7,4
Internet users in the last 3 months	Type of household: Single parent living with a child	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Type of household: Couple living together without children	Total	5.643.980
Internet users in the last 3 months	Type of household: Couple living together without children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,4
Internet users in the last 3 months	Type of household: Couple living together without children	They have requested an official document or certificate	22
Internet users in the last 3 months	Type of household: Couple living together without children	They have applied for grants or rights	13,3
Internet users in the last 3 months	Type of household: Couple living together without children	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Type of household: Couple living together without children	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Internet users in the last 3 months	Type of household: Couple living together with children	Total	17.518.647
Internet users in the last 3 months	Type of household: Couple living together with children	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,5
Internet users in the last 3 months	Type of household: Couple living together with children	They have requested an official document or certificate	31,4
Internet users in the last 3 months	Type of household: Couple living together with children	They have applied for grants or rights	29,6
Internet users in the last 3 months	Type of household: Couple living together with children	Other requests, claims, or complaints	7,6
Internet users in the last 3 months	Type of household: Couple living together with children	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 3 months	Type of household: Other type of household	Total	3.828.391
Internet users in the last 3 months	Type of household: Other type of household	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,5
Internet users in the last 3 months	Type of household: Other type of household	They have requested an official document or certificate	28,9
Internet users in the last 3 months	Type of household: Other type of household	They have applied for grants or rights	20,2
Internet users in the last 3 months	Type of household: Other type of household	Other requests, claims, or complaints	7,4
Internet users in the last 3 months	Type of household: Other type of household	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.112.044
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,6
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have requested an official document or certificate	24,9
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have applied for grants or rights	22,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.401.058
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have requested an official document or certificate	41,8
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have applied for grants or rights	30,3
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other requests, claims, or complaints	10,6
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.798.925
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have requested an official document or certificate	29,9
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have applied for grants or rights	25,8
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Other requests, claims, or complaints	7,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	Nationality: Spanish	Total	29.535.636
Internet users in the last 3 months	Nationality: Spanish	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,3
Internet users in the last 3 months	Nationality: Spanish	They have requested an official document or certificate	28,4
Internet users in the last 3 months	Nationality: Spanish	They have applied for grants or rights	24,8
Internet users in the last 3 months	Nationality: Spanish	Other requests, claims, or complaints	7,6
Internet users in the last 3 months	Nationality: Spanish	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 3 months	Nationality: Foreign	Total	4.776.392
Internet users in the last 3 months	Nationality: Foreign	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,8
Internet users in the last 3 months	Nationality: Foreign	They have requested an official document or certificate	30,6
Internet users in the last 3 months	Nationality: Foreign	They have applied for grants or rights	22,6
Internet users in the last 3 months	Nationality: Foreign	Other requests, claims, or complaints	6
Internet users in the last 3 months	Nationality: Foreign	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3