Reference population	Características socioeconómicas	Documentation or claim	Total
Total Persons	Total Persons	Total	35.949.285
Total Persons	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,4
Total Persons	Total Persons	They have requested an official document or certificate	27,4
Total Persons	Total Persons	They have applied for grants or rights	23,4
Total Persons	Total Persons	Other requests, claims, or complaints	7
Total Persons	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons	Studies completed: Less than primary	Total	918.169
Total Persons	Studies completed: Less than primary	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	7,3
Total Persons	Studies completed: Less than primary	They have requested an official document or certificate	1,6
Total Persons	Studies completed: Less than primary	They have applied for grants or rights	6,1
Total Persons	Studies completed: Less than primary	Other requests, claims, or complaints	3,4
Total Persons	Studies completed: Less than primary	They have not requested any official document or filed any complaint or claim although they needed to do so	8,8
Total Persons	Studies completed: Primary Education	Total	4.204.476
Total Persons	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	15,6
Total Persons	Studies completed: Primary Education	They have requested an official document or certificate	8,5
Total Persons	Studies completed: Primary Education	They have applied for grants or rights	10,6
Total Persons	Studies completed: Primary Education	Other requests, claims, or complaints	1,5
Total Persons	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons	Studies completed: First stage Secondary Education	Total	8.623.966
Total Persons	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,3
Total Persons	Studies completed: First stage Secondary Education	They have requested an official document or certificate	20
Total Persons	Studies completed: First stage Secondary Education	They have applied for grants or rights	20,5
Total Persons	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	4,5
Total Persons	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Studies completed: Second stage Secondary Education	Total	7.863.676
Total Persons	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,1
Total Persons	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	27,7
Total Persons	Studies completed: Second stage Secondary Education	They have applied for grants or rights	26,9
Total Persons	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	6,5
Total Persons	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Total Persons	Studies completed: Advanced Vocational Education	Total	4.481.495
Total Persons	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,1
Total Persons	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	37,7
Total Persons	Studies completed: Advanced Vocational Education	They have applied for grants or rights	29,3
Total Persons	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	9,9
Total Persons	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Total Persons	Studies completed: University studies and similar	Total	3.953.208
Total Persons	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,2
Total Persons	Studies completed: University studies and similar	They have requested an official document or certificate	36,6
Total Persons	Studies completed: University studies and similar	They have applied for grants or rights	28,3
Total Persons	Studies completed: University studies and similar	Other requests, claims, or complaints	10,3
Total Persons	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Total Persons	Studies completed: University studies, Master's and similar	Total	5.461.833
Total Persons	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,1
Total Persons	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	41,4
Total Persons	Studies completed: University studies, Master's and similar	They have applied for grants or rights	27,3
Total Persons	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	11
Total Persons	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Total Persons	Studies completed: University doctorate	Total	442.463
Total Persons	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,8
Total Persons	Studies completed: University doctorate	They have requested an official document or certificate	42,2
Total Persons	Studies completed: University doctorate	They have applied for grants or rights	20,9
Total Persons	Studies completed: University doctorate	Other requests, claims, or complaints	17,9
Total Persons	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Total Persons	Studies completed: Others	Total	..
Total Persons	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	..
Total Persons	Studies completed: Others	They have requested an official document or certificate	..
Total Persons	Studies completed: Others	They have applied for grants or rights	..
Total Persons	Studies completed: Others	Other requests, claims, or complaints	..
Total Persons	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	..
Total Persons	Employment situation: Employed economically active persons	Total	20.873.143
Total Persons	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,3
Total Persons	Employment situation: Employed economically active persons	They have requested an official document or certificate	32,3
Total Persons	Employment situation: Employed economically active persons	They have applied for grants or rights	25
Total Persons	Employment situation: Employed economically active persons	Other requests, claims, or complaints	8,3
Total Persons	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Total Persons	Employment situation: Unemployed economically active persons	Total	3.708.259
Total Persons	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,7
Total Persons	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	28
Total Persons	Employment situation: Unemployed economically active persons	They have applied for grants or rights	34
Total Persons	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	7,1
Total Persons	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Total Persons	Employment situation: Inactive population: Students	Total	3.282.942
Total Persons	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,4
Total Persons	Employment situation: Inactive population: Students	They have requested an official document or certificate	32,2
Total Persons	Employment situation: Inactive population: Students	They have applied for grants or rights	36,6
Total Persons	Employment situation: Inactive population: Students	Other requests, claims, or complaints	7
Total Persons	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	2,8
Total Persons	Employment situation: Inactive population: Household chores	Total	1.706.330
Total Persons	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	19,1
Total Persons	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	13
Total Persons	Employment situation: Inactive population: Household chores	They have applied for grants or rights	9,8
Total Persons	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,3
Total Persons	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Total Persons	Employment situation: Inactive population: Pensioners	Total	5.327.751
Total Persons	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	15,7
Total Persons	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	10,5
Total Persons	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	7,3
Total Persons	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	4,2
Total Persons	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Total Persons	Employment situation: Other employment situation	Total	1.050.860
Total Persons	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,4
Total Persons	Employment situation: Other employment situation	They have requested an official document or certificate	22,3
Total Persons	Employment situation: Other employment situation	They have applied for grants or rights	15,6
Total Persons	Employment situation: Other employment situation	Other requests, claims, or complaints	4,1
Total Persons	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	8,1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.894.908
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,6
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	31,3
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	24,3
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	8,6
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.633.702
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	39
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	31,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	6,6
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons	Professional Situation (in main job): Self-employed with employees	Total	1.142.495
Total Persons	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Total Persons	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	32,2
Total Persons	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	20,6
Total Persons	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	10,1
Total Persons	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons	Professional Situation (in main job): Self-employed without employees	Total	1.947.137
Total Persons	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,4
Total Persons	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	31,7
Total Persons	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	24,8
Total Persons	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	6,9
Total Persons	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Total	254.901
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,1
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	31,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	21,2
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	13,2
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Total Persons	Professional working pattern (in main job): Full-time	Total	17.448.836
Total Persons	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,3
Total Persons	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	31,7
Total Persons	Professional working pattern (in main job): Full-time	They have applied for grants or rights	24,1
Total Persons	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	8,4
Total Persons	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Total Persons	Professional working pattern (in main job): Part-time	Total	3.424.307
Total Persons	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	50,2
Total Persons	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	35,6
Total Persons	Professional working pattern (in main job): Part-time	They have applied for grants or rights	29,4
Total Persons	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	7,8
Total Persons	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Total Persons	Main occupation: Manual	Total	6.007.337
Total Persons	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32
Total Persons	Main occupation: Manual	They have requested an official document or certificate	20,9
Total Persons	Main occupation: Manual	They have applied for grants or rights	19,7
Total Persons	Main occupation: Manual	Other requests, claims, or complaints	4,7
Total Persons	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons	Main occupation: Non-manual	Total	14.865.806
Total Persons	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	50,7
Total Persons	Main occupation: Non-manual	They have requested an official document or certificate	36,9
Total Persons	Main occupation: Non-manual	They have applied for grants or rights	27,2
Total Persons	Main occupation: Non-manual	Other requests, claims, or complaints	9,8
Total Persons	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Total Persons	Main occupation: ICT workers	Total	845.409
Total Persons	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	64,7
Total Persons	Main occupation: ICT workers	They have requested an official document or certificate	51,5
Total Persons	Main occupation: ICT workers	They have applied for grants or rights	32,1
Total Persons	Main occupation: ICT workers	Other requests, claims, or complaints	16,1
Total Persons	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	1,9
Total Persons	Main occupation: Other workers	Total	20.027.734
Total Persons	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,5
Total Persons	Main occupation: Other workers	They have requested an official document or certificate	31,5
Total Persons	Main occupation: Other workers	They have applied for grants or rights	24,7
Total Persons	Main occupation: Other workers	Other requests, claims, or complaints	8
Total Persons	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Total Persons	Net household monthly income Less than 900 Euros	Total	4.053.907
Total Persons	Net household monthly income Less than 900 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,9
Total Persons	Net household monthly income Less than 900 Euros	They have requested an official document or certificate	24,8
Total Persons	Net household monthly income Less than 900 Euros	They have applied for grants or rights	25,7
Total Persons	Net household monthly income Less than 900 Euros	Other requests, claims, or complaints	6,3
Total Persons	Net household monthly income Less than 900 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons	Net household monthly income : From 900 to less than 1,600	Total	10.138.964
Total Persons	Net household monthly income : From 900 to less than 1,600	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,6
Total Persons	Net household monthly income : From 900 to less than 1,600	They have requested an official document or certificate	22,2
Total Persons	Net household monthly income : From 900 to less than 1,600	They have applied for grants or rights	21,7
Total Persons	Net household monthly income : From 900 to less than 1,600	Other requests, claims, or complaints	5,4
Total Persons	Net household monthly income : From 900 to less than 1,600	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Total	8.626.538
Total Persons	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,9
Total Persons	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or certificate	28,6
Total Persons	Net household monthly income : From 1,600 to less than 2,500	They have applied for grants or rights	22,8
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Other requests, claims, or complaints	7,8
Total Persons	Net household monthly income : From 1,600 to less than 2,500	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Total	4.192.469
Total Persons	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,6
Total Persons	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or certificate	32,4
Total Persons	Net household monthly income : From  2,500 to less than 3,000	They have applied for grants or rights	24,7
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Other requests, claims, or complaints	6,5
Total Persons	Net household monthly income : From  2,500 to less than 3,000	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Total Persons	Net household monthly income 3,000 euros or more	Total	8.451.648
Total Persons	Net household monthly income 3,000 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,7
Total Persons	Net household monthly income 3,000 euros or more	They have requested an official document or certificate	31,6
Total Persons	Net household monthly income 3,000 euros or more	They have applied for grants or rights	24,8
Total Persons	Net household monthly income 3,000 euros or more	Other requests, claims, or complaints	8,5
Total Persons	Net household monthly income 3,000 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Total Persons	Net household monthly income DK/NA	Total	485.760
Total Persons	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,8
Total Persons	Net household monthly income DK/NA	They have requested an official document or certificate	21,3
Total Persons	Net household monthly income DK/NA	They have applied for grants or rights	13,9
Total Persons	Net household monthly income DK/NA	Other requests, claims, or complaints	11,1
Total Persons	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 12 months	Total Persons	Total	34.497.105
Internet users in the last 12 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 12 months	Total Persons	They have requested an official document or certificate	28,6
Internet users in the last 12 months	Total Persons	They have applied for grants or rights	24,4
Internet users in the last 12 months	Total Persons	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Studies completed: Less than primary	Total	648.031
Internet users in the last 12 months	Studies completed: Less than primary	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	10,4
Internet users in the last 12 months	Studies completed: Less than primary	They have requested an official document or certificate	2,3
Internet users in the last 12 months	Studies completed: Less than primary	They have applied for grants or rights	8,7
Internet users in the last 12 months	Studies completed: Less than primary	Other requests, claims, or complaints	4,8
Internet users in the last 12 months	Studies completed: Less than primary	They have not requested any official document or filed any complaint or claim although they needed to do so	12,5
Internet users in the last 12 months	Studies completed: Primary Education	Total	3.529.584
Internet users in the last 12 months	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	18,6
Internet users in the last 12 months	Studies completed: Primary Education	They have requested an official document or certificate	10,2
Internet users in the last 12 months	Studies completed: Primary Education	They have applied for grants or rights	12,7
Internet users in the last 12 months	Studies completed: Primary Education	Other requests, claims, or complaints	1,7
Internet users in the last 12 months	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Total	8.283.492
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have requested an official document or certificate	20,8
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have applied for grants or rights	21,4
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	4,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Total	7.769.776
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,7
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	28
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have applied for grants or rights	27,2
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.446.542
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,5
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	38
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have applied for grants or rights	29,5
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	10
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 12 months	Studies completed: University studies and similar	Total	3.927.784
Internet users in the last 12 months	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,5
Internet users in the last 12 months	Studies completed: University studies and similar	They have requested an official document or certificate	36,8
Internet users in the last 12 months	Studies completed: University studies and similar	They have applied for grants or rights	28,5
Internet users in the last 12 months	Studies completed: University studies and similar	Other requests, claims, or complaints	10,3
Internet users in the last 12 months	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.449.432
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,3
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	41,5
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have applied for grants or rights	27,4
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	11,1
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 12 months	Studies completed: University doctorate	Total	442.463
Internet users in the last 12 months	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,8
Internet users in the last 12 months	Studies completed: University doctorate	They have requested an official document or certificate	42,2
Internet users in the last 12 months	Studies completed: University doctorate	They have applied for grants or rights	20,9
Internet users in the last 12 months	Studies completed: University doctorate	Other requests, claims, or complaints	17,9
Internet users in the last 12 months	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	..
Internet users in the last 12 months	Studies completed: Others	They have requested an official document or certificate	..
Internet users in the last 12 months	Studies completed: Others	They have applied for grants or rights	..
Internet users in the last 12 months	Studies completed: Others	Other requests, claims, or complaints	..
Internet users in the last 12 months	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	..
Internet users in the last 12 months	Employment situation: Employed economically active persons	Total	20.681.538
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,7
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have requested an official document or certificate	32,6
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have applied for grants or rights	25,2
Internet users in the last 12 months	Employment situation: Employed economically active persons	Other requests, claims, or complaints	8,4
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Total	3.567.193
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	50,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	29,2
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have applied for grants or rights	35,3
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	7,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 12 months	Employment situation: Inactive population: Students	Total	3.278.272
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,5
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have requested an official document or certificate	32,2
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have applied for grants or rights	36,7
Internet users in the last 12 months	Employment situation: Inactive population: Students	Other requests, claims, or complaints	7
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	2,8
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.565.670
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	20,8
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	14,2
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have applied for grants or rights	10,6
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,4
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	7,7
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Total	4.442.764
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	18,9
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	12,5
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	8,8
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	5
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 12 months	Employment situation: Other employment situation	Total	961.666
Internet users in the last 12 months	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,2
Internet users in the last 12 months	Employment situation: Other employment situation	They have requested an official document or certificate	24,3
Internet users in the last 12 months	Employment situation: Other employment situation	They have applied for grants or rights	17,1
Internet users in the last 12 months	Employment situation: Other employment situation	Other requests, claims, or complaints	4,4
Internet users in the last 12 months	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	8,8
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.803.920
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,9
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	31,4
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	24,5
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	8,7
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.605.951
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	39,4
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	31,6
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	6,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.117.445
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	32,9
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	21
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	10,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.915.246
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	32,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	25,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	7
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	238.977
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	33,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	22,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	14,1
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Total	17.285.485
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,8
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	32
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have applied for grants or rights	24,4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	8,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.396.054
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	50,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	35,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have applied for grants or rights	29,7
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	7,8
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 12 months	Main occupation: Manual	Total	5.887.587
Internet users in the last 12 months	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,7
Internet users in the last 12 months	Main occupation: Manual	They have requested an official document or certificate	21,4
Internet users in the last 12 months	Main occupation: Manual	They have applied for grants or rights	20,1
Internet users in the last 12 months	Main occupation: Manual	Other requests, claims, or complaints	4,8
Internet users in the last 12 months	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Main occupation: Non-manual	Total	14.793.951
Internet users in the last 12 months	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	50,9
Internet users in the last 12 months	Main occupation: Non-manual	They have requested an official document or certificate	37,1
Internet users in the last 12 months	Main occupation: Non-manual	They have applied for grants or rights	27,3
Internet users in the last 12 months	Main occupation: Non-manual	Other requests, claims, or complaints	9,8
Internet users in the last 12 months	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 12 months	Main occupation: ICT workers	Total	845.409
Internet users in the last 12 months	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	64,7
Internet users in the last 12 months	Main occupation: ICT workers	They have requested an official document or certificate	51,5
Internet users in the last 12 months	Main occupation: ICT workers	They have applied for grants or rights	32,1
Internet users in the last 12 months	Main occupation: ICT workers	Other requests, claims, or complaints	16,1
Internet users in the last 12 months	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	1,9
Internet users in the last 12 months	Main occupation: Other workers	Total	19.836.129
Internet users in the last 12 months	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,9
Internet users in the last 12 months	Main occupation: Other workers	They have requested an official document or certificate	31,8
Internet users in the last 12 months	Main occupation: Other workers	They have applied for grants or rights	24,9
Internet users in the last 12 months	Main occupation: Other workers	Other requests, claims, or complaints	8,1
Internet users in the last 12 months	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Total	3.651.381
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have requested an official document or certificate	27,5
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have applied for grants or rights	28,5
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	Other requests, claims, or complaints	7
Internet users in the last 12 months	Net household monthly income Less than 900 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Total	9.587.270
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,6
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or certificate	23,5
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have applied for grants or rights	22,9
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	Other requests, claims, or complaints	5,7
Internet users in the last 12 months	Net household monthly income : From 900 to less than 1,600	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Total	8.370.421
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or certificate	29,5
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have applied for grants or rights	23,5
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	Other requests, claims, or complaints	8,1
Internet users in the last 12 months	Net household monthly income : From 1,600 to less than 2,500	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Total	4.114.596
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,5
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or certificate	33
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have applied for grants or rights	25,1
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Net household monthly income : From  2,500 to less than 3,000	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Total	8.329.748
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,4
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have requested an official document or certificate	32,1
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have applied for grants or rights	25,1
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	Other requests, claims, or complaints	8,6
Internet users in the last 12 months	Net household monthly income 3,000 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Internet users in the last 12 months	Net household monthly income DK/NA	Total	443.690
Internet users in the last 12 months	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 12 months	Net household monthly income DK/NA	They have requested an official document or certificate	23,3
Internet users in the last 12 months	Net household monthly income DK/NA	They have applied for grants or rights	15,2
Internet users in the last 12 months	Net household monthly income DK/NA	Other requests, claims, or complaints	12,1
Internet users in the last 12 months	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 3 months	Total Persons	Total	34.312.027
Internet users in the last 3 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,3
Internet users in the last 3 months	Total Persons	They have requested an official document or certificate	28,7
Internet users in the last 3 months	Total Persons	They have applied for grants or rights	24,5
Internet users in the last 3 months	Total Persons	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Studies completed: Less than primary	Total	624.025
Internet users in the last 3 months	Studies completed: Less than primary	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	10,8
Internet users in the last 3 months	Studies completed: Less than primary	They have requested an official document or certificate	2,4
Internet users in the last 3 months	Studies completed: Less than primary	They have applied for grants or rights	9
Internet users in the last 3 months	Studies completed: Less than primary	Other requests, claims, or complaints	5
Internet users in the last 3 months	Studies completed: Less than primary	They have not requested any official document or filed any complaint or claim although they needed to do so	13
Internet users in the last 3 months	Studies completed: Primary Education	Total	3.462.828
Internet users in the last 3 months	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	18,9
Internet users in the last 3 months	Studies completed: Primary Education	They have requested an official document or certificate	10,4
Internet users in the last 3 months	Studies completed: Primary Education	They have applied for grants or rights	12,9
Internet users in the last 3 months	Studies completed: Primary Education	Other requests, claims, or complaints	1,8
Internet users in the last 3 months	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Total	8.246.222
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,8
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have requested an official document or certificate	20,9
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have applied for grants or rights	21,5
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	4,7
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Total	7.735.835
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,8
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	28,1
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have applied for grants or rights	27,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Total	4.443.512
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51,5
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	38,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have applied for grants or rights	29,5
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	10
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Studies completed: University studies and similar	Total	3.923.297
Internet users in the last 3 months	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,5
Internet users in the last 3 months	Studies completed: University studies and similar	They have requested an official document or certificate	36,8
Internet users in the last 3 months	Studies completed: University studies and similar	They have applied for grants or rights	28,4
Internet users in the last 3 months	Studies completed: University studies and similar	Other requests, claims, or complaints	10,3
Internet users in the last 3 months	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,7
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Total	5.434.438
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	41,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have applied for grants or rights	27,5
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	11,1
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 3 months	Studies completed: University doctorate	Total	441.871
Internet users in the last 3 months	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,9
Internet users in the last 3 months	Studies completed: University doctorate	They have requested an official document or certificate	42,3
Internet users in the last 3 months	Studies completed: University doctorate	They have applied for grants or rights	20,9
Internet users in the last 3 months	Studies completed: University doctorate	Other requests, claims, or complaints	18
Internet users in the last 3 months	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Studies completed: Others	Total	..
Internet users in the last 3 months	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	..
Internet users in the last 3 months	Studies completed: Others	They have requested an official document or certificate	..
Internet users in the last 3 months	Studies completed: Others	They have applied for grants or rights	..
Internet users in the last 3 months	Studies completed: Others	Other requests, claims, or complaints	..
Internet users in the last 3 months	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	..
Internet users in the last 3 months	Employment situation: Employed economically active persons	Total	20.628.336
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,8
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have requested an official document or certificate	32,7
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have applied for grants or rights	25,3
Internet users in the last 3 months	Employment situation: Employed economically active persons	Other requests, claims, or complaints	8,4
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Total	3.529.975
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	29,3
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have applied for grants or rights	35,6
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	7,4
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Internet users in the last 3 months	Employment situation: Inactive population: Students	Total	3.278.272
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,5
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have requested an official document or certificate	32,2
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have applied for grants or rights	36,7
Internet users in the last 3 months	Employment situation: Inactive population: Students	Other requests, claims, or complaints	7
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	2,8
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Total	1.552.778
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	21
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	14,3
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have applied for grants or rights	10,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,4
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	7,8
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Total	4.368.206
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	19,2
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	12,8
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	8,9
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	5,1
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 3 months	Employment situation: Other employment situation	Total	954.460
Internet users in the last 3 months	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,4
Internet users in the last 3 months	Employment situation: Other employment situation	They have requested an official document or certificate	24,4
Internet users in the last 3 months	Employment situation: Other employment situation	They have applied for grants or rights	17,1
Internet users in the last 3 months	Employment situation: Other employment situation	Other requests, claims, or complaints	4,5
Internet users in the last 3 months	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	8,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.768.828
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	31,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	24,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	8,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.590.195
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	39,6
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	31,8
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	6,7
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	1.117.445
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	32,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	21
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	10,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.912.892
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	32,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	25,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	238.977
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	33,8
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	22,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	14,1
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Total	17.249.247
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,8
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	32
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have applied for grants or rights	24,4
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	8,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Total	3.379.089
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	50,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	36,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have applied for grants or rights	29,8
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	7,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Internet users in the last 3 months	Main occupation: Manual	Total	5.851.245
Internet users in the last 3 months	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,9
Internet users in the last 3 months	Main occupation: Manual	They have requested an official document or certificate	21,5
Internet users in the last 3 months	Main occupation: Manual	They have applied for grants or rights	20,2
Internet users in the last 3 months	Main occupation: Manual	Other requests, claims, or complaints	4,8
Internet users in the last 3 months	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 3 months	Main occupation: Non-manual	Total	14.777.091
Internet users in the last 3 months	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	51
Internet users in the last 3 months	Main occupation: Non-manual	They have requested an official document or certificate	37,1
Internet users in the last 3 months	Main occupation: Non-manual	They have applied for grants or rights	27,3
Internet users in the last 3 months	Main occupation: Non-manual	Other requests, claims, or complaints	9,9
Internet users in the last 3 months	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 3 months	Main occupation: ICT workers	Total	845.409
Internet users in the last 3 months	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	64,7
Internet users in the last 3 months	Main occupation: ICT workers	They have requested an official document or certificate	51,5
Internet users in the last 3 months	Main occupation: ICT workers	They have applied for grants or rights	32,1
Internet users in the last 3 months	Main occupation: ICT workers	Other requests, claims, or complaints	16,1
Internet users in the last 3 months	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	1,9
Internet users in the last 3 months	Main occupation: Other workers	Total	19.782.927
Internet users in the last 3 months	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45
Internet users in the last 3 months	Main occupation: Other workers	They have requested an official document or certificate	31,9
Internet users in the last 3 months	Main occupation: Other workers	They have applied for grants or rights	25
Internet users in the last 3 months	Main occupation: Other workers	Other requests, claims, or complaints	8,1
Internet users in the last 3 months	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Total	3.596.709
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,7
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have requested an official document or certificate	27,9
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have applied for grants or rights	28,9
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	Other requests, claims, or complaints	7,1
Internet users in the last 3 months	Net household monthly income Less than 900 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Total	9.530.153
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,8
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have requested an official document or certificate	23,6
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have applied for grants or rights	23
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	Other requests, claims, or complaints	5,8
Internet users in the last 3 months	Net household monthly income : From 900 to less than 1,600	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Total	8.334.342
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,3
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have requested an official document or certificate	29,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have applied for grants or rights	23,6
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Other requests, claims, or complaints	8,1
Internet users in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Total	4.100.522
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,6
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have requested an official document or certificate	33,1
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have applied for grants or rights	25,2
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Total	8.308.061
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,5
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have requested an official document or certificate	32,1
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have applied for grants or rights	25,2
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	Other requests, claims, or complaints	8,6
Internet users in the last 3 months	Net household monthly income 3,000 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Internet users in the last 3 months	Net household monthly income DK/NA	Total	442.241
Internet users in the last 3 months	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,5
Internet users in the last 3 months	Net household monthly income DK/NA	They have requested an official document or certificate	23,4
Internet users in the last 3 months	Net household monthly income DK/NA	They have applied for grants or rights	15,3
Internet users in the last 3 months	Net household monthly income DK/NA	Other requests, claims, or complaints	12,2
Internet users in the last 3 months	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2