Reference population	Demographic characteristics	Reasons stated	Total
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Total	1.554.062
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Due to lack of skills or knowledge	33,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Because they are concerned about the protection and security of personal data	25,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Other reasons	44,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Total	822.420
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Due to lack of skills or knowledge	32,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Because they are concerned about the protection and security of personal data	25,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Other reasons	44,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Total	731.641
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Due to lack of skills or knowledge	34,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Because they are concerned about the protection and security of personal data	26,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Other reasons	44,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Total	113.652
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Due to lack of skills or knowledge	14,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Because they are concerned about the protection and security of personal data	9,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	77,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Other reasons	34,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Total	161.129
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Due to lack of skills or knowledge	9,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Because they are concerned about the protection and security of personal data	26,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	24,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Other reasons	75,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Total	294.975
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Due to lack of skills or knowledge	26,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Because they are concerned about the protection and security of personal data	28,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Other reasons	45,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Total	353.235
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Due to lack of skills or knowledge	29,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Because they are concerned about the protection and security of personal data	22,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	49,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Other reasons	50,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Total	332.384
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Due to lack of skills or knowledge	46,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Because they are concerned about the protection and security of personal data	33,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Other reasons	37,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Total	298.686
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Due to lack of skills or knowledge	48,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Because they are concerned about the protection and security of personal data	24,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	74,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Other reasons	29,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Total	713.973
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Due to lack of skills or knowledge	27,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because they are concerned about the protection and security of personal data	26,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Other reasons	42,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Total	153.656
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Due to lack of skills or knowledge	38,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Because they are concerned about the protection and security of personal data	20,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Other reasons	46,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Total	220.304
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Due to lack of skills or knowledge	34
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Because they are concerned about the protection and security of personal data	29,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Other reasons	46,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Total	180.476
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Due to lack of skills or knowledge	34,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Because they are concerned about the protection and security of personal data	23,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	54,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Other reasons	44
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Total	285.652
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Due to lack of skills or knowledge	43,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Because they are concerned about the protection and security of personal data	25,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Other reasons	45,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Total	228.757
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Due to lack of skills or knowledge	29,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Because they are concerned about the protection and security of personal data	34,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Other reasons	48,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Total	476.246
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Due to lack of skills or knowledge	37,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Because they are concerned about the protection and security of personal data	26
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Other reasons	38,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Total	366.258
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Due to lack of skills or knowledge	31,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Because they are concerned about the protection and security of personal data	27,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Other reasons	49,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Total	342.331
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Due to lack of skills or knowledge	36,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Because they are concerned about the protection and security of personal data	19,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	50,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Other reasons	47,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Total	140.469
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Due to lack of skills or knowledge	19,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Because they are concerned about the protection and security of personal data	24,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	75,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Other reasons	34,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Total	228.757
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Due to lack of skills or knowledge	29,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Because they are concerned about the protection and security of personal data	34,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Other reasons	48,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Total	179.028
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Due to lack of skills or knowledge	35,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Because they are concerned about the protection and security of personal data	24,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	63,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Other reasons	34,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Total	290.692
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Due to lack of skills or knowledge	37,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Because they are concerned about the protection and security of personal data	24,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Other reasons	36
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Total	658.239
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Due to lack of skills or knowledge	26,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Because they are concerned about the protection and security of personal data	22,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Other reasons	50,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Total	197.345
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Due to lack of skills or knowledge	50
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Because they are concerned about the protection and security of personal data	30,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Other reasons	37,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	805.604
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Due to lack of skills or knowledge	38,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because they are concerned about the protection and security of personal data	28,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other reasons	40,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Total	106.242
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Due to lack of skills or knowledge	25,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because they are concerned about the protection and security of personal data	17
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	34,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Other reasons	61,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Total	642.215
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Due to lack of skills or knowledge	28
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because they are concerned about the protection and security of personal data	24,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Other reasons	46,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Total	1.302.192
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Due to lack of skills or knowledge	33
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Because they are concerned about the protection and security of personal data	24,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Other reasons	44,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Total	251.869
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Due to lack of skills or knowledge	33,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Because they are concerned about the protection and security of personal data	33,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Other reasons	42
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Total	1.549.779
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Due to lack of skills or knowledge	33,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Because they are concerned about the protection and security of personal data	25,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Other reasons	44,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Total	819.031
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Due to lack of skills or knowledge	32,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Because they are concerned about the protection and security of personal data	25,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Other reasons	44,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Total	730.748
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Due to lack of skills or knowledge	34,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Because they are concerned about the protection and security of personal data	26,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Other reasons	44,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Total	113.652
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Due to lack of skills or knowledge	14,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Because they are concerned about the protection and security of personal data	9,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	77,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Other reasons	34,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Total	161.129
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Due to lack of skills or knowledge	9,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Because they are concerned about the protection and security of personal data	26,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	24,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Other reasons	75,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Total	294.975
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Due to lack of skills or knowledge	26,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Because they are concerned about the protection and security of personal data	28,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Other reasons	45,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Total	351.675
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Due to lack of skills or knowledge	29,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Because they are concerned about the protection and security of personal data	22
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	49
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Other reasons	50,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Total	332.114
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Due to lack of skills or knowledge	46,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Because they are concerned about the protection and security of personal data	33,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Other reasons	37,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Total	296.234
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Due to lack of skills or knowledge	48,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Because they are concerned about the protection and security of personal data	25,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	74
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Other reasons	29,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Total	709.690
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Due to lack of skills or knowledge	27,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because they are concerned about the protection and security of personal data	26,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Other reasons	42,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Total	153.656
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Due to lack of skills or knowledge	38,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Because they are concerned about the protection and security of personal data	20,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Other reasons	46,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Total	220.304
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Due to lack of skills or knowledge	34
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Because they are concerned about the protection and security of personal data	29,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Other reasons	46,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Total	180.476
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Due to lack of skills or knowledge	34,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Because they are concerned about the protection and security of personal data	23,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	54,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Other reasons	44
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Total	285.652
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Due to lack of skills or knowledge	43,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Because they are concerned about the protection and security of personal data	25,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Other reasons	45,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Total	226.574
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Due to lack of skills or knowledge	30,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Because they are concerned about the protection and security of personal data	34,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Other reasons	48,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Total	475.975
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Due to lack of skills or knowledge	37,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Because they are concerned about the protection and security of personal data	26
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Other reasons	38,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Total	364.429
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Due to lack of skills or knowledge	31,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Because they are concerned about the protection and security of personal data	27,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Other reasons	49,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Total	342.331
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Due to lack of skills or knowledge	36,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Because they are concerned about the protection and security of personal data	19,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	50,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Other reasons	47,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Total	140.469
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Due to lack of skills or knowledge	19,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Because they are concerned about the protection and security of personal data	24,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	75,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Other reasons	34,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Total	226.574
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Due to lack of skills or knowledge	30,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Because they are concerned about the protection and security of personal data	34,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Other reasons	48,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Total	179.028
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Due to lack of skills or knowledge	35,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Because they are concerned about the protection and security of personal data	24,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	63,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Other reasons	34,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Total	290.421
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Due to lack of skills or knowledge	37,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Because they are concerned about the protection and security of personal data	24,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Other reasons	36
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Total	658.239
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Due to lack of skills or knowledge	26,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Because they are concerned about the protection and security of personal data	22,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Other reasons	50,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Total	195.516
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Due to lack of skills or knowledge	49,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Because they are concerned about the protection and security of personal data	30,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Other reasons	37,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	803.504
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Due to lack of skills or knowledge	38
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because they are concerned about the protection and security of personal data	28,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other reasons	40,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Total	106.242
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Due to lack of skills or knowledge	25,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because they are concerned about the protection and security of personal data	17
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	34,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Other reasons	61,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Total	640.033
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Due to lack of skills or knowledge	28,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because they are concerned about the protection and security of personal data	24,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Other reasons	46,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Total	1.297.909
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Due to lack of skills or knowledge	33
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Because they are concerned about the protection and security of personal data	24,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Other reasons	44,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Total	251.869
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Due to lack of skills or knowledge	33,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Because they are concerned about the protection and security of personal data	33,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Other reasons	42