Reference population Características socioeconómicas Reasons stated Total Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Total 1.554.062 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Due to lack of skills or knowledge 33,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Because they are concerned about the protection and security of personal data 25,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Other reasons 44,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Total 80.978 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Due to lack of skills or knowledge 48,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Because they are concerned about the protection and security of personal data 39,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 90,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Other reasons 33,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Total 223.517 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Due to lack of skills or knowledge 50,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Because they are concerned about the protection and security of personal data 30,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 64,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Other reasons 30,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Total 396.197 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Due to lack of skills or knowledge 51,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Because they are concerned about the protection and security of personal data 19,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 69,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Other reasons 31,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Total 293.314 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Due to lack of skills or knowledge 27,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Because they are concerned about the protection and security of personal data 38,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Other reasons 49,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Total 182.201 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Due to lack of skills or knowledge 17,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Because they are concerned about the protection and security of personal data 20,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 39,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Other reasons 60,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Total 145.819 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Due to lack of skills or knowledge 11,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Because they are concerned about the protection and security of personal data 19,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 39,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Other reasons 54,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Total 213.877 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Due to lack of skills or knowledge 13,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Because they are concerned about the protection and security of personal data 20,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 45,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Other reasons 56 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Total 18.158 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Due to lack of skills or knowledge 2,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Because they are concerned about the protection and security of personal data 21,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Other reasons 56,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Total .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Due to lack of skills or knowledge .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Because they are concerned about the protection and security of personal data .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Other reasons .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Total 842.547 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Due to lack of skills or knowledge 22,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Because they are concerned about the protection and security of personal data 22,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 50,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Other reasons 51,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Total 140.185 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Due to lack of skills or knowledge 47,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Because they are concerned about the protection and security of personal data 41,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 52,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Other reasons 52,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Total 91.416 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Due to lack of skills or knowledge 12,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Because they are concerned about the protection and security of personal data 3,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 70,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Other reasons 32 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Total 121.177 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Due to lack of skills or knowledge 49 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Because they are concerned about the protection and security of personal data 37,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 82,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Other reasons 29,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Total 274.038 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Due to lack of skills or knowledge 50,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Because they are concerned about the protection and security of personal data 27,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 69,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Other reasons 31,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Total 84.698 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Due to lack of skills or knowledge 53,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Because they are concerned about the protection and security of personal data 37 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 56,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Other reasons 33,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Total 554.968 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Due to lack of skills or knowledge 22 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because they are concerned about the protection and security of personal data 22,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 43,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Other reasons 57,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Total 125.161 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Due to lack of skills or knowledge 12,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Because they are concerned about the protection and security of personal data 31,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 42,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Other reasons 49,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Total 64.317 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Due to lack of skills or knowledge 19,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Because they are concerned about the protection and security of personal data 10,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 85,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Other reasons 31,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Total 84.912 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Due to lack of skills or knowledge 39,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Because they are concerned about the protection and security of personal data 17,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 74,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Other reasons 36,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Total 13.189 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Due to lack of skills or knowledge 64,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Because they are concerned about the protection and security of personal data 11,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 86,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Other reasons 13,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Total 713.203 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Due to lack of skills or knowledge 22,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Because they are concerned about the protection and security of personal data 23,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 51,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Other reasons 48,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Total 129.344 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Due to lack of skills or knowledge 22,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Because they are concerned about the protection and security of personal data 16,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 45,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Other reasons 66,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Total 319.212 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Due to lack of skills or knowledge 34,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Because they are concerned about the protection and security of personal data 23,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 56,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Other reasons 44,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Total 523.335 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Due to lack of skills or knowledge 15,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Because they are concerned about the protection and security of personal data 21,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 46,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Other reasons 56,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Total 15.915 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Due to lack of skills or knowledge .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Because they are concerned about the protection and security of personal data 13,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 13,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Other reasons 86,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Total 826.632 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Due to lack of skills or knowledge 23,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Because they are concerned about the protection and security of personal data 22,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 51 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Other reasons 50,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income Less than 900 Euros Total 196.289 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income Less than 900 Euros Due to lack of skills or knowledge 42,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income Less than 900 Euros Because they are concerned about the protection and security of personal data 37,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income Less than 900 Euros Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income Less than 900 Euros Other reasons 47,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 900 to less than 1,600 Total 532.788 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 900 to less than 1,600 Due to lack of skills or knowledge 40,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 900 to less than 1,600 Because they are concerned about the protection and security of personal data 30,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 900 to less than 1,600 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 60,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 900 to less than 1,600 Other reasons 38,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,600 to less than 2,500 Total 398.735 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,600 to less than 2,500 Due to lack of skills or knowledge 30,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,600 to less than 2,500 Because they are concerned about the protection and security of personal data 25,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,600 to less than 2,500 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 51,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,600 to less than 2,500 Other reasons 45,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,500 to less than 3,000 Total 145.924 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,500 to less than 3,000 Due to lack of skills or knowledge 27,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,500 to less than 3,000 Because they are concerned about the protection and security of personal data 14 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,500 to less than 3,000 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 53,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,500 to less than 3,000 Other reasons 52,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,000 euros or more Total 261.549 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,000 euros or more Due to lack of skills or knowledge 19,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,000 euros or more Because they are concerned about the protection and security of personal data 12,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,000 euros or more Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,000 euros or more Other reasons 46,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Total 18.776 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Due to lack of skills or knowledge 18 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Because they are concerned about the protection and security of personal data 63,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 65,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Other reasons 48,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Total 1.549.779 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Due to lack of skills or knowledge 33,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Because they are concerned about the protection and security of personal data 25,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Other reasons 44,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Total 80.978 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Due to lack of skills or knowledge 48,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Because they are concerned about the protection and security of personal data 39,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 90,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Other reasons 33,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Total 221.065 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Due to lack of skills or knowledge 50,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Because they are concerned about the protection and security of personal data 31,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 64,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Other reasons 30,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Total 395.926 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Due to lack of skills or knowledge 51,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Because they are concerned about the protection and security of personal data 19,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 69,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Other reasons 31,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Total 291.754 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Due to lack of skills or knowledge 27,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Because they are concerned about the protection and security of personal data 37,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Other reasons 49,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Total 182.201 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Due to lack of skills or knowledge 17,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Because they are concerned about the protection and security of personal data 20,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 39,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Other reasons 60,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Total 145.819 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Due to lack of skills or knowledge 11,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Because they are concerned about the protection and security of personal data 19,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 39,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Other reasons 54,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Total 213.877 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Due to lack of skills or knowledge 13,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Because they are concerned about the protection and security of personal data 20,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 45,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Other reasons 56 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Total 18.158 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Due to lack of skills or knowledge 2,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Because they are concerned about the protection and security of personal data 21,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Other reasons 56,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Total .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Due to lack of skills or knowledge .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Because they are concerned about the protection and security of personal data .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Other reasons .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Total 842.276 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Due to lack of skills or knowledge 22,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Because they are concerned about the protection and security of personal data 22,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 50,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Other reasons 51,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Total 139.562 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Due to lack of skills or knowledge 47,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Because they are concerned about the protection and security of personal data 41,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 52,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Other reasons 52 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Total 91.416 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Due to lack of skills or knowledge 12,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Because they are concerned about the protection and security of personal data 3,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 70,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Other reasons 32 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Total 121.177 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Due to lack of skills or knowledge 49 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Because they are concerned about the protection and security of personal data 37,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 82,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Other reasons 29,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Total 272.209 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Due to lack of skills or knowledge 50,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Because they are concerned about the protection and security of personal data 27,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 69 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Other reasons 31,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Total 83.138 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Due to lack of skills or knowledge 54,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Because they are concerned about the protection and security of personal data 35,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 55,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Other reasons 32,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Total 554.697 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Due to lack of skills or knowledge 22 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because they are concerned about the protection and security of personal data 22,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 43,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Other reasons 57,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Total 125.161 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Due to lack of skills or knowledge 12,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Because they are concerned about the protection and security of personal data 31,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 42,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Other reasons 49,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Total 64.317 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Due to lack of skills or knowledge 19,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Because they are concerned about the protection and security of personal data 10,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 85,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Other reasons 31,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Total 84.912 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Due to lack of skills or knowledge 39,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Because they are concerned about the protection and security of personal data 17,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 74,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Other reasons 36,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Total 13.189 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Due to lack of skills or knowledge 64,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Because they are concerned about the protection and security of personal data 11,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 86,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Other reasons 13,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Total 712.932 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Due to lack of skills or knowledge 22,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Because they are concerned about the protection and security of personal data 23,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 51,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Other reasons 48,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Total 129.344 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Due to lack of skills or knowledge 22,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Because they are concerned about the protection and security of personal data 16,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 45,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Other reasons 66,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Total 319.212 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Due to lack of skills or knowledge 34,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Because they are concerned about the protection and security of personal data 23,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 56,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Other reasons 44,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Total 523.064 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Due to lack of skills or knowledge 15,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Because they are concerned about the protection and security of personal data 21,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 46,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Other reasons 56,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Total 15.915 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Due to lack of skills or knowledge .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Because they are concerned about the protection and security of personal data 13,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 13,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Other reasons 86,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Total 826.361 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Due to lack of skills or knowledge 23,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Because they are concerned about the protection and security of personal data 22,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 51 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Other reasons 51 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income Less than 900 Euros Total 195.667 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income Less than 900 Euros Due to lack of skills or knowledge 42,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income Less than 900 Euros Because they are concerned about the protection and security of personal data 37,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income Less than 900 Euros Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income Less than 900 Euros Other reasons 47,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 900 to less than 1,600 Total 530.958 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 900 to less than 1,600 Due to lack of skills or knowledge 40 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 900 to less than 1,600 Because they are concerned about the protection and security of personal data 30,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 900 to less than 1,600 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 60,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 900 to less than 1,600 Other reasons 38,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,600 to less than 2,500 Total 398.464 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,600 to less than 2,500 Due to lack of skills or knowledge 30,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,600 to less than 2,500 Because they are concerned about the protection and security of personal data 25,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,600 to less than 2,500 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 51,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,600 to less than 2,500 Other reasons 45,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,500 to less than 3,000 Total 145.924 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,500 to less than 3,000 Due to lack of skills or knowledge 27,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,500 to less than 3,000 Because they are concerned about the protection and security of personal data 14 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,500 to less than 3,000 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 53,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,500 to less than 3,000 Other reasons 52,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,000 euros or more Total 259.989 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,000 euros or more Due to lack of skills or knowledge 19,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,000 euros or more Because they are concerned about the protection and security of personal data 11,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,000 euros or more Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,000 euros or more Other reasons 46,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Total 18.776 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Due to lack of skills or knowledge 18 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Because they are concerned about the protection and security of personal data 63,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 65,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Other reasons 48,5