Reference population	Demographic characteristics	Problems with purchases	Total
Total Persons	Total Persons	Total	35.949.285
Total Persons	Total Persons	Some problem	28,5
Total Persons	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	10,5
Total Persons	Total Persons	Difficulty finding information about warranties or other legal rights	9,2
Total Persons	Total Persons	Delays in delivery	15,3
Total Persons	Total Persons	Final costs higher than those indicated	3,7
Total Persons	Total Persons	Products or services ordered with defects or different from those ordered	8,1
Total Persons	Total Persons	Fraud-related issues	3,2
Total Persons	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Total Persons	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Total Persons	Other problems	3,5
Total Persons	Sex: Male	Total	17.792.923
Total Persons	Sex: Male	Some problem	29,3
Total Persons	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	10,5
Total Persons	Sex: Male	Difficulty finding information about warranties or other legal rights	10,9
Total Persons	Sex: Male	Delays in delivery	16,4
Total Persons	Sex: Male	Final costs higher than those indicated	4
Total Persons	Sex: Male	Products or services ordered with defects or different from those ordered	8,9
Total Persons	Sex: Male	Fraud-related issues	3,6
Total Persons	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	4,5
Total Persons	Sex: Male	Foreign sellers who do not fulfill orders in Spain	3,7
Total Persons	Sex: Male	Other problems	4,1
Total Persons	Sex: Female	Total	18.156.362
Total Persons	Sex: Female	Some problem	27,7
Total Persons	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	10,6
Total Persons	Sex: Female	Difficulty finding information about warranties or other legal rights	7,6
Total Persons	Sex: Female	Delays in delivery	14,3
Total Persons	Sex: Female	Final costs higher than those indicated	3,3
Total Persons	Sex: Female	Products or services ordered with defects or different from those ordered	7,3
Total Persons	Sex: Female	Fraud-related issues	2,8
Total Persons	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	3,8
Total Persons	Sex: Female	Foreign sellers who do not fulfill orders in Spain	2,5
Total Persons	Sex: Female	Other problems	2,9
Total Persons	Age: 16 to 24 years old	Total	4.602.650
Total Persons	Age: 16 to 24 years old	Some problem	32,6
Total Persons	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	11,8
Total Persons	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	10,7
Total Persons	Age: 16 to 24 years old	Delays in delivery	17,5
Total Persons	Age: 16 to 24 years old	Final costs higher than those indicated	5,2
Total Persons	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	8,4
Total Persons	Age: 16 to 24 years old	Fraud-related issues	3,8
Total Persons	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	4,5
Total Persons	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons	Age: 16 to 24 years old	Other problems	3,7
Total Persons	Age: 25 to 34 years old	Total	5.309.117
Total Persons	Age: 25 to 34 years old	Some problem	40,6
Total Persons	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	15,9
Total Persons	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	11,8
Total Persons	Age: 25 to 34 years old	Delays in delivery	24,6
Total Persons	Age: 25 to 34 years old	Final costs higher than those indicated	6,4
Total Persons	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	11,9
Total Persons	Age: 25 to 34 years old	Fraud-related issues	3,5
Total Persons	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	5,9
Total Persons	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	4,9
Total Persons	Age: 25 to 34 years old	Other problems	5,6
Total Persons	Age: 35 to 44 years old	Total	6.580.197
Total Persons	Age: 35 to 44 years old	Some problem	35,2
Total Persons	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	12,4
Total Persons	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	10,9
Total Persons	Age: 35 to 44 years old	Delays in delivery	20,1
Total Persons	Age: 35 to 44 years old	Final costs higher than those indicated	3,7
Total Persons	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	10,8
Total Persons	Age: 35 to 44 years old	Fraud-related issues	4,1
Total Persons	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	5
Total Persons	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	4,3
Total Persons	Age: 35 to 44 years old	Other problems	4,5
Total Persons	Age: 45 to 54 years old	Total	7.793.704
Total Persons	Age: 45 to 54 years old	Some problem	29,1
Total Persons	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	10,6
Total Persons	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	10,2
Total Persons	Age: 45 to 54 years old	Delays in delivery	14,7
Total Persons	Age: 45 to 54 years old	Final costs higher than those indicated	3,3
Total Persons	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	8,9
Total Persons	Age: 45 to 54 years old	Fraud-related issues	3,3
Total Persons	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	4,7
Total Persons	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	2,8
Total Persons	Age: 45 to 54 years old	Other problems	3,7
Total Persons	Age: 55 to 64 years old	Total	6.756.781
Total Persons	Age: 55 to 64 years old	Some problem	21,2
Total Persons	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	8,7
Total Persons	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	7,3
Total Persons	Age: 55 to 64 years old	Delays in delivery	10,2
Total Persons	Age: 55 to 64 years old	Final costs higher than those indicated	2,5
Total Persons	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	5,5
Total Persons	Age: 55 to 64 years old	Fraud-related issues	2,9
Total Persons	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	2,8
Total Persons	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	2
Total Persons	Age: 55 to 64 years old	Other problems	2,1
Total Persons	Age: 65 to 74 years old	Total	4.906.836
Total Persons	Age: 65 to 74 years old	Some problem	11,6
Total Persons	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	3,5
Total Persons	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	3,7
Total Persons	Age: 65 to 74 years old	Delays in delivery	5
Total Persons	Age: 65 to 74 years old	Final costs higher than those indicated	1,3
Total Persons	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	2,3
Total Persons	Age: 65 to 74 years old	Fraud-related issues	1,4
Total Persons	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	1,5
Total Persons	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	1,2
Total Persons	Age: 65 to 74 years old	Other problems	1,4
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.982.989
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	30,6
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	12,6
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	11
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	16,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	4,3
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	8,6
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	3,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	5,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	3,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Total	4.193.853
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Some problem	27,5
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	8,3
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	14,6
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	2,9
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	8,1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	4,1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	3,6
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Other problems	3,9
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Total	5.673.571
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Some problem	26,5
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	9,4
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	7,2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	15,1
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	3,2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	2,1
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	3,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Other problems	3,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Total	3.979.558
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Some problem	26,3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	9,3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	7,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	14
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	2,4
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	7,4
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	3,5
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	3,6
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Other problems	2,3
Total Persons	Habitat: Less than 10,000 inhabitants	Total	7.119.314
Total Persons	Habitat: Less than 10,000 inhabitants	Some problem	27,3
Total Persons	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	8,3
Total Persons	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	8,7
Total Persons	Habitat: Less than 10,000 inhabitants	Delays in delivery	15,2
Total Persons	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	3,9
Total Persons	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	7,4
Total Persons	Habitat: Less than 10,000 inhabitants	Fraud-related issues	3,7
Total Persons	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	2,8
Total Persons	Habitat: Less than 10,000 inhabitants	Other problems	3,7
Total Persons	Size of the household: Households with 1 member	Total	3.705.143
Total Persons	Size of the household: Households with 1 member	Some problem	26
Total Persons	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	9,8
Total Persons	Size of the household: Households with 1 member	Delays in delivery	13,6
Total Persons	Size of the household: Households with 1 member	Final costs higher than those indicated	3,3
Total Persons	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	7,4
Total Persons	Size of the household: Households with 1 member	Fraud-related issues	3,4
Total Persons	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Size of the household: Households with 1 member	Other problems	5,2
Total Persons	Size of the household: Households with 2 members	Total	9.526.575
Total Persons	Size of the household: Households with 2 members	Some problem	23,5
Total Persons	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	9,2
Total Persons	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	6,9
Total Persons	Size of the household: Households with 2 members	Delays in delivery	12,4
Total Persons	Size of the household: Households with 2 members	Final costs higher than those indicated	3,2
Total Persons	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	6,6
Total Persons	Size of the household: Households with 2 members	Fraud-related issues	2,7
Total Persons	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	3,4
Total Persons	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons	Size of the household: Households with 2 members	Other problems	3,2
Total Persons	Size of the household: Households with 3 members	Total	9.647.584
Total Persons	Size of the household: Households with 3 members	Some problem	29,8
Total Persons	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	11,3
Total Persons	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	9,3
Total Persons	Size of the household: Households with 3 members	Delays in delivery	16
Total Persons	Size of the household: Households with 3 members	Final costs higher than those indicated	3,7
Total Persons	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	8,4
Total Persons	Size of the household: Households with 3 members	Fraud-related issues	3,3
Total Persons	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	3,7
Total Persons	Size of the household: Households with 3 members	Other problems	3,1
Total Persons	Size of the household: Households with 4 members	Total	9.611.792
Total Persons	Size of the household: Households with 4 members	Some problem	32,8
Total Persons	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	11,6
Total Persons	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	10,5
Total Persons	Size of the household: Households with 4 members	Delays in delivery	17,7
Total Persons	Size of the household: Households with 4 members	Final costs higher than those indicated	3,8
Total Persons	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	9,2
Total Persons	Size of the household: Households with 4 members	Fraud-related issues	3,3
Total Persons	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	4,6
Total Persons	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	2,9
Total Persons	Size of the household: Households with 4 members	Other problems	3,9
Total Persons	Size of the household: Households with 5 or more members	Total	3.458.192
Total Persons	Size of the household: Households with 5 or more members	Some problem	29
Total Persons	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	9,7
Total Persons	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	11
Total Persons	Size of the household: Households with 5 or more members	Delays in delivery	17,2
Total Persons	Size of the household: Households with 5 or more members	Final costs higher than those indicated	4,9
Total Persons	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	9,1
Total Persons	Size of the household: Households with 5 or more members	Fraud-related issues	4
Total Persons	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	4,6
Total Persons	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Size of the household: Households with 5 or more members	Other problems	2,6
Total Persons	Type of household: Single-person household	Total	3.705.143
Total Persons	Type of household: Single-person household	Some problem	26
Total Persons	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	9,8
Total Persons	Type of household: Single-person household	Delays in delivery	13,6
Total Persons	Type of household: Single-person household	Final costs higher than those indicated	3,3
Total Persons	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	7,4
Total Persons	Type of household: Single-person household	Fraud-related issues	3,4
Total Persons	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Type of household: Single-person household	Other problems	5,2
Total Persons	Type of household: Single parent living with a child	Total	4.019.887
Total Persons	Type of household: Single parent living with a child	Some problem	30,2
Total Persons	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	11,8
Total Persons	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	8,7
Total Persons	Type of household: Single parent living with a child	Delays in delivery	15,4
Total Persons	Type of household: Single parent living with a child	Final costs higher than those indicated	4,2
Total Persons	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	7,7
Total Persons	Type of household: Single parent living with a child	Fraud-related issues	2,9
Total Persons	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	4,2
Total Persons	Type of household: Single parent living with a child	Other problems	3,7
Total Persons	Type of household: Couple living together without children	Total	6.263.404
Total Persons	Type of household: Couple living together without children	Some problem	21,4
Total Persons	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	8,4
Total Persons	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	5,8
Total Persons	Type of household: Couple living together without children	Delays in delivery	11,7
Total Persons	Type of household: Couple living together without children	Final costs higher than those indicated	2,2
Total Persons	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	6,1
Total Persons	Type of household: Couple living together without children	Fraud-related issues	2,6
Total Persons	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	2,3
Total Persons	Type of household: Couple living together without children	Other problems	2,8
Total Persons	Type of household: Couple living together with children	Total	17.887.732
Total Persons	Type of household: Couple living together with children	Some problem	31,7
Total Persons	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	11,3
Total Persons	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	11,1
Total Persons	Type of household: Couple living together with children	Delays in delivery	17,2
Total Persons	Type of household: Couple living together with children	Final costs higher than those indicated	4,3
Total Persons	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	9,3
Total Persons	Type of household: Couple living together with children	Fraud-related issues	3,5
Total Persons	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	4,4
Total Persons	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Type of household: Couple living together with children	Other problems	3,5
Total Persons	Type of household: Other type of household	Total	4.073.119
Total Persons	Type of household: Other type of household	Some problem	25,7
Total Persons	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	9,7
Total Persons	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	6
Total Persons	Type of household: Other type of household	Delays in delivery	14,3
Total Persons	Type of household: Other type of household	Final costs higher than those indicated	2,9
Total Persons	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	6,8
Total Persons	Type of household: Other type of household	Fraud-related issues	3
Total Persons	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	3,4
Total Persons	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	3
Total Persons	Type of household: Other type of household	Other problems	2,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	17.102.110
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Some problem	25,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical failures on the website during ordering or payment, or it was difficult to use	9,3
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty finding information about warranties or other legal rights	8,5
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Delays in delivery	13,7
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Final costs higher than those indicated	3,2
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Products or services ordered with defects or different from those ordered	7,9
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Fraud-related issues	3,1
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Foreign sellers who do not fulfill orders in Spain	2,7
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	2,6
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.435.258
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	37,3
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	12,9
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	11
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	20,9
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	4,8
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	10,8
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	3,9
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	6,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	4,3
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	4,4
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Total	15.411.917
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Some problem	29,4
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	11,4
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	9,5
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	16
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	3,9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	7,7
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	3,2
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Other problems	4,3
Total Persons	Nationality: Spanish	Total	31.049.847
Total Persons	Nationality: Spanish	Some problem	29,2
Total Persons	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	11
Total Persons	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	9,5
Total Persons	Nationality: Spanish	Delays in delivery	15,9
Total Persons	Nationality: Spanish	Final costs higher than those indicated	3,5
Total Persons	Nationality: Spanish	Products or services ordered with defects or different from those ordered	8,3
Total Persons	Nationality: Spanish	Fraud-related issues	3,2
Total Persons	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	2,9
Total Persons	Nationality: Spanish	Other problems	3,6
Total Persons	Nationality: Foreign	Total	4.899.438
Total Persons	Nationality: Foreign	Some problem	24
Total Persons	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	7,8
Total Persons	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	7,2
Total Persons	Nationality: Foreign	Delays in delivery	11,5
Total Persons	Nationality: Foreign	Final costs higher than those indicated	4,3
Total Persons	Nationality: Foreign	Products or services ordered with defects or different from those ordered	6,7
Total Persons	Nationality: Foreign	Fraud-related issues	3,1
Total Persons	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	4,1
Total Persons	Nationality: Foreign	Other problems	2,9
People that have made online purchases in the last 3 months	Total Persons	Total	20.078.369
People that have made online purchases in the last 3 months	Total Persons	Some problem	51
People that have made online purchases in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	18,9
People that have made online purchases in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	16,5
People that have made online purchases in the last 3 months	Total Persons	Delays in delivery	27,5
People that have made online purchases in the last 3 months	Total Persons	Final costs higher than those indicated	6,5
People that have made online purchases in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	14,5
People that have made online purchases in the last 3 months	Total Persons	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Total Persons	Other problems	6,3
People that have made online purchases in the last 3 months	Sex: Male	Total	9.859.468
People that have made online purchases in the last 3 months	Sex: Male	Some problem	52,9
People that have made online purchases in the last 3 months	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	18,9
People that have made online purchases in the last 3 months	Sex: Male	Difficulty finding information about warranties or other legal rights	19,6
People that have made online purchases in the last 3 months	Sex: Male	Delays in delivery	29,5
People that have made online purchases in the last 3 months	Sex: Male	Final costs higher than those indicated	7,2
People that have made online purchases in the last 3 months	Sex: Male	Products or services ordered with defects or different from those ordered	16,1
People that have made online purchases in the last 3 months	Sex: Male	Fraud-related issues	6,5
People that have made online purchases in the last 3 months	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	8,1
People that have made online purchases in the last 3 months	Sex: Male	Foreign sellers who do not fulfill orders in Spain	6,7
People that have made online purchases in the last 3 months	Sex: Male	Other problems	7,4
People that have made online purchases in the last 3 months	Sex: Female	Total	10.218.901
People that have made online purchases in the last 3 months	Sex: Female	Some problem	49,2
People that have made online purchases in the last 3 months	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	18,8
People that have made online purchases in the last 3 months	Sex: Female	Difficulty finding information about warranties or other legal rights	13,5
People that have made online purchases in the last 3 months	Sex: Female	Delays in delivery	25,5
People that have made online purchases in the last 3 months	Sex: Female	Final costs higher than those indicated	5,9
People that have made online purchases in the last 3 months	Sex: Female	Products or services ordered with defects or different from those ordered	12,9
People that have made online purchases in the last 3 months	Sex: Female	Fraud-related issues	5
People that have made online purchases in the last 3 months	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	6,7
People that have made online purchases in the last 3 months	Sex: Female	Foreign sellers who do not fulfill orders in Spain	4,4
People that have made online purchases in the last 3 months	Sex: Female	Other problems	5,2
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Total	2.916.211
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Some problem	51,4
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	18,7
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	16,9
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Delays in delivery	27,6
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Final costs higher than those indicated	8,2
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Fraud-related issues	6
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Age: 16 to 24 years old	Other problems	5,9
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Total	3.866.623
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Some problem	55,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	21,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	16,2
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Delays in delivery	33,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Final costs higher than those indicated	8,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	16,3
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Fraud-related issues	4,8
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	8,1
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	6,7
People that have made online purchases in the last 3 months	Age: 25 to 34 years old	Other problems	7,7
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Total	4.542.197
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Some problem	50,9
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	18
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	15,7
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Delays in delivery	29,1
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Final costs higher than those indicated	5,3
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	15,7
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Fraud-related issues	5,9
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	7,2
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	6,2
People that have made online purchases in the last 3 months	Age: 35 to 44 years old	Other problems	6,5
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Total	4.657.245
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Some problem	48,6
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	17,7
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	17,1
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Delays in delivery	24,6
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Final costs higher than those indicated	5,5
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	14,9
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	4,7
People that have made online purchases in the last 3 months	Age: 45 to 54 years old	Other problems	6,2
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Total	2.877.523
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Some problem	49,9
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	20,5
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	17,2
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Delays in delivery	23,9
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Final costs higher than those indicated	5,9
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	13
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Fraud-related issues	6,8
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	6,6
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	4,6
People that have made online purchases in the last 3 months	Age: 55 to 64 years old	Other problems	4,9
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Total	1.218.571
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Some problem	46,8
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	14,1
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	14,9
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Delays in delivery	20,3
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Final costs higher than those indicated	5,4
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	9,3
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	6,1
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Age: 65 to 74 years old	Other problems	5,5
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	8.768.589
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	52,3
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	21,5
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	18,8
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	27,5
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	7,3
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	14,8
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	8,7
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	5,4
People that have made online purchases in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	6,4
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	2.313.444
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Some problem	49,9
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	17,8
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	15,1
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	26,5
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	5,2
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	14,6
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	7,5
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	7,1
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	3.107.395
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Some problem	48,4
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	17,2
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	13,1
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	27,6
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	5,8
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	14,7
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	3,8
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	6,1
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	5,7
People that have made online purchases in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	5,7
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	2.128.597
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Some problem	49,3
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	17,4
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	13,3
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	26,2
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	4,5
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	13,9
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	6,5
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	6,8
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	4,3
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	3.760.344
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Some problem	51,7
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	15,7
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	16,4
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	7,4
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	14
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Fraud-related issues	7
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	5,7
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	5,3
People that have made online purchases in the last 3 months	Habitat: Less than 10,000 inhabitants	Other problems	7
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Total	1.771.363
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Some problem	54,4
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	20,8
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	20,5
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Delays in delivery	28,3
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Final costs higher than those indicated	7
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	15,5
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Fraud-related issues	7,2
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	8,6
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Size of the household: Households with 1 member	Other problems	10,8
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Total	4.487.285
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Some problem	49,9
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	19,5
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	14,6
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Delays in delivery	26,3
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Final costs higher than those indicated	6,7
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	13,9
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	7,3
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	5,6
People that have made online purchases in the last 3 months	Size of the household: Households with 2 members	Other problems	6,8
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Total	5.645.037
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Some problem	51
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	19,3
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	15,9
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Delays in delivery	27,3
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Final costs higher than those indicated	6,3
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	6,3
People that have made online purchases in the last 3 months	Size of the household: Households with 3 members	Other problems	5,2
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Total	6.151.711
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Some problem	51,3
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	18,1
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	16,4
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Delays in delivery	27,6
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Final costs higher than those indicated	6
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	7,2
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	4,5
People that have made online purchases in the last 3 months	Size of the household: Households with 4 members	Other problems	6,2
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Total	2.022.974
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Some problem	49,5
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	16,6
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	18,9
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Delays in delivery	29,4
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Final costs higher than those indicated	8,3
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	15,5
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Fraud-related issues	6,8
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	5,4
People that have made online purchases in the last 3 months	Size of the household: Households with 5 or more members	Other problems	4,5
People that have made online purchases in the last 3 months	Type of household: Single-person household	Total	1.771.363
People that have made online purchases in the last 3 months	Type of household: Single-person household	Some problem	54,4
People that have made online purchases in the last 3 months	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	20,8
People that have made online purchases in the last 3 months	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	20,5
People that have made online purchases in the last 3 months	Type of household: Single-person household	Delays in delivery	28,3
People that have made online purchases in the last 3 months	Type of household: Single-person household	Final costs higher than those indicated	7
People that have made online purchases in the last 3 months	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	15,5
People that have made online purchases in the last 3 months	Type of household: Single-person household	Fraud-related issues	7,2
People that have made online purchases in the last 3 months	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	8,6
People that have made online purchases in the last 3 months	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Type of household: Single-person household	Other problems	10,8
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Total	2.264.910
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Some problem	53,6
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	20,9
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	15,4
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Delays in delivery	27,3
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Final costs higher than those indicated	7,5
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	13,8
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	9,2
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	7,5
People that have made online purchases in the last 3 months	Type of household: Single parent living with a child	Other problems	6,6
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Total	2.843.618
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Some problem	47,2
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	18,5
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	12,7
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Delays in delivery	25,7
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Final costs higher than those indicated	4,9
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	13,5
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	6,7
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Type of household: Couple living together without children	Other problems	6,3
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Total	11.313.597
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Some problem	50,1
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	17,9
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	17,6
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Delays in delivery	27,2
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Final costs higher than those indicated	6,8
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	14,7
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Fraud-related issues	5,6
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Type of household: Couple living together with children	Other problems	5,6
People that have made online purchases in the last 3 months	Type of household: Other type of household	Total	1.884.881
People that have made online purchases in the last 3 months	Type of household: Other type of household	Some problem	55,5
People that have made online purchases in the last 3 months	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	20,9
People that have made online purchases in the last 3 months	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	13,1
People that have made online purchases in the last 3 months	Type of household: Other type of household	Delays in delivery	30,8
People that have made online purchases in the last 3 months	Type of household: Other type of household	Final costs higher than those indicated	6,2
People that have made online purchases in the last 3 months	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	14,7
People that have made online purchases in the last 3 months	Type of household: Other type of household	Fraud-related issues	6,5
People that have made online purchases in the last 3 months	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	7,3
People that have made online purchases in the last 3 months	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	6,5
People that have made online purchases in the last 3 months	Type of household: Other type of household	Other problems	6
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	9.089.015
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Some problem	48,6
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical failures on the website during ordering or payment, or it was difficult to use	17,5
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty finding information about warranties or other legal rights	16,1
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Delays in delivery	25,7
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Final costs higher than those indicated	6,1
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Products or services ordered with defects or different from those ordered	14,9
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficult claims or compensation or without satisfactory response after the claim	7
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	4,9
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.318.057
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	55,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	19
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	16,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	30,9
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	7,2
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	16
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	5,9
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	9,5
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	6,4
People that have made online purchases in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	6,6
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	8.671.297
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Some problem	52,3
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	20,2
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	16,9
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	28,4
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	6,8
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	13,6
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	7,2
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	5,8
People that have made online purchases in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	7,7
People that have made online purchases in the last 3 months	Nationality: Spanish	Total	17.597.003
People that have made online purchases in the last 3 months	Nationality: Spanish	Some problem	51,5
People that have made online purchases in the last 3 months	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	19,3
People that have made online purchases in the last 3 months	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	16,8
People that have made online purchases in the last 3 months	Nationality: Spanish	Delays in delivery	28,1
People that have made online purchases in the last 3 months	Nationality: Spanish	Final costs higher than those indicated	6,3
People that have made online purchases in the last 3 months	Nationality: Spanish	Products or services ordered with defects or different from those ordered	14,7
People that have made online purchases in the last 3 months	Nationality: Spanish	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	5,2
People that have made online purchases in the last 3 months	Nationality: Spanish	Other problems	6,4
People that have made online purchases in the last 3 months	Nationality: Foreign	Total	2.481.366
People that have made online purchases in the last 3 months	Nationality: Foreign	Some problem	47,3
People that have made online purchases in the last 3 months	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	15,5
People that have made online purchases in the last 3 months	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	14,3
People that have made online purchases in the last 3 months	Nationality: Foreign	Delays in delivery	22,7
People that have made online purchases in the last 3 months	Nationality: Foreign	Final costs higher than those indicated	8,6
People that have made online purchases in the last 3 months	Nationality: Foreign	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Nationality: Foreign	Fraud-related issues	6,2
People that have made online purchases in the last 3 months	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	5,9
People that have made online purchases in the last 3 months	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	8
People that have made online purchases in the last 3 months	Nationality: Foreign	Other problems	5,7
People who have had problems ordering goods or services over the Internet	Total Persons	Total	10.237.589
People who have had problems ordering goods or services over the Internet	Total Persons	Some problem	100
People who have had problems ordering goods or services over the Internet	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	37
People who have had problems ordering goods or services over the Internet	Total Persons	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems ordering goods or services over the Internet	Total Persons	Delays in delivery	53,9
People who have had problems ordering goods or services over the Internet	Total Persons	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	Total Persons	Products or services ordered with defects or different from those ordered	28,4
People who have had problems ordering goods or services over the Internet	Total Persons	Fraud-related issues	11,3
People who have had problems ordering goods or services over the Internet	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems ordering goods or services over the Internet	Total Persons	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems ordering goods or services over the Internet	Total Persons	Other problems	12,3
People who have had problems ordering goods or services over the Internet	Sex: Male	Total	5.213.495
People who have had problems ordering goods or services over the Internet	Sex: Male	Some problem	100
People who have had problems ordering goods or services over the Internet	Sex: Male	Technical failures on the website during ordering or payment, or it was difficult to use	35,7
People who have had problems ordering goods or services over the Internet	Sex: Male	Difficulty finding information about warranties or other legal rights	37
People who have had problems ordering goods or services over the Internet	Sex: Male	Delays in delivery	55,9
People who have had problems ordering goods or services over the Internet	Sex: Male	Final costs higher than those indicated	13,6
People who have had problems ordering goods or services over the Internet	Sex: Male	Products or services ordered with defects or different from those ordered	30,5
People who have had problems ordering goods or services over the Internet	Sex: Male	Fraud-related issues	12,4
People who have had problems ordering goods or services over the Internet	Sex: Male	Difficult claims or compensation or without satisfactory response after the claim	15,3
People who have had problems ordering goods or services over the Internet	Sex: Male	Foreign sellers who do not fulfill orders in Spain	12,6
People who have had problems ordering goods or services over the Internet	Sex: Male	Other problems	14
People who have had problems ordering goods or services over the Internet	Sex: Female	Total	5.024.095
People who have had problems ordering goods or services over the Internet	Sex: Female	Some problem	100
People who have had problems ordering goods or services over the Internet	Sex: Female	Technical failures on the website during ordering or payment, or it was difficult to use	38,3
People who have had problems ordering goods or services over the Internet	Sex: Female	Difficulty finding information about warranties or other legal rights	27,4
People who have had problems ordering goods or services over the Internet	Sex: Female	Delays in delivery	51,8
People who have had problems ordering goods or services over the Internet	Sex: Female	Final costs higher than those indicated	12,1
People who have had problems ordering goods or services over the Internet	Sex: Female	Products or services ordered with defects or different from those ordered	26,3
People who have had problems ordering goods or services over the Internet	Sex: Female	Fraud-related issues	10,1
People who have had problems ordering goods or services over the Internet	Sex: Female	Difficult claims or compensation or without satisfactory response after the claim	13,6
People who have had problems ordering goods or services over the Internet	Sex: Female	Foreign sellers who do not fulfill orders in Spain	8,9
People who have had problems ordering goods or services over the Internet	Sex: Female	Other problems	10,6
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Total	1.498.494
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Some problem	100
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Technical failures on the website during ordering or payment, or it was difficult to use	36,4
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Difficulty finding information about warranties or other legal rights	32,8
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Delays in delivery	53,7
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Final costs higher than those indicated	16
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Products or services ordered with defects or different from those ordered	25,9
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Fraud-related issues	11,6
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Difficult claims or compensation or without satisfactory response after the claim	13,7
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Foreign sellers who do not fulfill orders in Spain	10
People who have had problems ordering goods or services over the Internet	Age: 16 to 24 years old	Other problems	11,4
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Total	2.156.191
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Some problem	100
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Technical failures on the website during ordering or payment, or it was difficult to use	39
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Difficulty finding information about warranties or other legal rights	29,1
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Delays in delivery	60,7
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Final costs higher than those indicated	15,7
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Products or services ordered with defects or different from those ordered	29,3
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Fraud-related issues	8,7
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Difficult claims or compensation or without satisfactory response after the claim	14,6
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had problems ordering goods or services over the Internet	Age: 25 to 34 years old	Other problems	13,8
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Total	2.313.021
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Some problem	100
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Technical failures on the website during ordering or payment, or it was difficult to use	35,3
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Difficulty finding information about warranties or other legal rights	30,9
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Delays in delivery	57,2
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Final costs higher than those indicated	10,5
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Products or services ordered with defects or different from those ordered	30,7
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Fraud-related issues	11,7
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Difficult claims or compensation or without satisfactory response after the claim	14,2
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Foreign sellers who do not fulfill orders in Spain	12,2
People who have had problems ordering goods or services over the Internet	Age: 35 to 44 years old	Other problems	12,8
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Total	2.265.125
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Some problem	100
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Technical failures on the website during ordering or payment, or it was difficult to use	36,3
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Difficulty finding information about warranties or other legal rights	35,1
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Delays in delivery	50,6
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Final costs higher than those indicated	11,4
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Products or services ordered with defects or different from those ordered	30,6
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Fraud-related issues	11,5
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Difficult claims or compensation or without satisfactory response after the claim	16,2
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Foreign sellers who do not fulfill orders in Spain	9,8
People who have had problems ordering goods or services over the Internet	Age: 45 to 54 years old	Other problems	12,7
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Total	1.434.672
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Some problem	100
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Technical failures on the website during ordering or payment, or it was difficult to use	41,1
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Difficulty finding information about warranties or other legal rights	34,6
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Delays in delivery	47,9
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Final costs higher than those indicated	11,9
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Products or services ordered with defects or different from those ordered	26
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Fraud-related issues	13,6
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Difficult claims or compensation or without satisfactory response after the claim	13,3
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Foreign sellers who do not fulfill orders in Spain	9,3
People who have had problems ordering goods or services over the Internet	Age: 55 to 64 years old	Other problems	9,8
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Total	570.086
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Some problem	100
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Technical failures on the website during ordering or payment, or it was difficult to use	30,1
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Difficulty finding information about warranties or other legal rights	31,8
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Delays in delivery	43,4
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Final costs higher than those indicated	11,6
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Products or services ordered with defects or different from those ordered	19,9
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Fraud-related issues	11,9
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Difficult claims or compensation or without satisfactory response after the claim	13,1
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Foreign sellers who do not fulfill orders in Spain	10,5
People who have had problems ordering goods or services over the Internet	Age: 65 to 74 years old	Other problems	11,7
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Total	4.585.820
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Some problem	100
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Technical failures on the website during ordering or payment, or it was difficult to use	41
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty finding information about warranties or other legal rights	36
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Delays in delivery	52,5
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Final costs higher than those indicated	14
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Products or services ordered with defects or different from those ordered	28,2
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Fraud-related issues	10,1
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Difficult claims or compensation or without satisfactory response after the claim	16,7
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Foreign sellers who do not fulfill orders in Spain	10,3
People who have had problems ordering goods or services over the Internet	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	12,3
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Total	1.153.415
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Some problem	100
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	35,8
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Difficulty finding information about warranties or other legal rights	30,3
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Delays in delivery	53,1
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Final costs higher than those indicated	10,5
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Products or services ordered with defects or different from those ordered	29,3
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Fraud-related issues	15
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	14,8
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	13,2
People who have had problems ordering goods or services over the Internet	Habitat: 50,000 to 100,000 inhabitants	Other problems	14,3
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Total	1.504.779
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Some problem	100
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	35,5
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Difficulty finding information about warranties or other legal rights	27,1
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Delays in delivery	57
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Final costs higher than those indicated	11,9
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Products or services ordered with defects or different from those ordered	30,3
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Fraud-related issues	7,8
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	12,5
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	11,9
People who have had problems ordering goods or services over the Internet	Habitat: 20,000 to 50,000 inhabitants	Other problems	11,7
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Total	1.048.468
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Some problem	100
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	35,3
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Difficulty finding information about warranties or other legal rights	27
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Delays in delivery	53,2
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Final costs higher than those indicated	9,1
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Products or services ordered with defects or different from those ordered	28,2
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Fraud-related issues	13,2
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	13,8
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	9,9
People who have had problems ordering goods or services over the Internet	Habitat: 10,000 to 20,000 inhabitants	Other problems	8,7
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Total	1.945.107
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Some problem	100
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Technical failures on the website during ordering or payment, or it was difficult to use	30,3
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Difficulty finding information about warranties or other legal rights	31,7
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Delays in delivery	55,6
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Final costs higher than those indicated	14,3
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Products or services ordered with defects or different from those ordered	27,1
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Fraud-related issues	13,5
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Difficult claims or compensation or without satisfactory response after the claim	10,9
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems ordering goods or services over the Internet	Habitat: Less than 10,000 inhabitants	Other problems	13,6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Total	962.807
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Some problem	100
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Technical failures on the website during ordering or payment, or it was difficult to use	38,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Difficulty finding information about warranties or other legal rights	37,7
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Delays in delivery	52,2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Products or services ordered with defects or different from those ordered	28,5
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Fraud-related issues	13,2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Difficult claims or compensation or without satisfactory response after the claim	15,8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 1 member	Other problems	19,9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Total	2.239.498
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Some problem	100
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Technical failures on the website during ordering or payment, or it was difficult to use	39,1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Difficulty finding information about warranties or other legal rights	29,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Delays in delivery	52,7
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Final costs higher than those indicated	13,4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Products or services ordered with defects or different from those ordered	27,9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Fraud-related issues	11,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Difficult claims or compensation or without satisfactory response after the claim	14,6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Foreign sellers who do not fulfill orders in Spain	11,1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 2 members	Other problems	13,6
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Total	2.878.380
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Some problem	100
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Technical failures on the website during ordering or payment, or it was difficult to use	37,9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Difficulty finding information about warranties or other legal rights	31,1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Delays in delivery	53,5
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Final costs higher than those indicated	12,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Products or services ordered with defects or different from those ordered	28,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Fraud-related issues	11,2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Difficult claims or compensation or without satisfactory response after the claim	13,8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Foreign sellers who do not fulfill orders in Spain	12,4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 3 members	Other problems	10,2
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Total	3.155.245
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Some problem	100
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Technical failures on the website during ordering or payment, or it was difficult to use	35,4
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Difficulty finding information about warranties or other legal rights	32
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Delays in delivery	53,9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Final costs higher than those indicated	11,7
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Products or services ordered with defects or different from those ordered	28
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Fraud-related issues	9,9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Difficult claims or compensation or without satisfactory response after the claim	14,1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Foreign sellers who do not fulfill orders in Spain	8,8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 4 members	Other problems	12
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Total	1.001.658
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Some problem	100
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Technical failures on the website during ordering or payment, or it was difficult to use	33,5
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Difficulty finding information about warranties or other legal rights	38,1
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Delays in delivery	59,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Final costs higher than those indicated	16,8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Products or services ordered with defects or different from those ordered	31,3
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Fraud-related issues	13,8
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Difficult claims or compensation or without satisfactory response after the claim	16
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Foreign sellers who do not fulfill orders in Spain	10,9
People who have had problems ordering goods or services over the Internet	Size of the household: Households with 5 or more members	Other problems	9,1
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Total	962.807
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Some problem	100
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Technical failures on the website during ordering or payment, or it was difficult to use	38,3
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Difficulty finding information about warranties or other legal rights	37,7
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Delays in delivery	52,2
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Products or services ordered with defects or different from those ordered	28,5
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Fraud-related issues	13,2
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Difficult claims or compensation or without satisfactory response after the claim	15,8
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Foreign sellers who do not fulfill orders in Spain	12,1
People who have had problems ordering goods or services over the Internet	Type of household: Single-person household	Other problems	19,9
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Total	1.214.896
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Some problem	100
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Technical failures on the website during ordering or payment, or it was difficult to use	39
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Difficulty finding information about warranties or other legal rights	28,6
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Delays in delivery	51
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Final costs higher than those indicated	14
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Products or services ordered with defects or different from those ordered	25,6
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Fraud-related issues	9,4
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Difficult claims or compensation or without satisfactory response after the claim	17,2
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Foreign sellers who do not fulfill orders in Spain	14
People who have had problems ordering goods or services over the Internet	Type of household: Single parent living with a child	Other problems	12,4
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Total	1.341.281
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Some problem	100
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Technical failures on the website during ordering or payment, or it was difficult to use	39,3
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Difficulty finding information about warranties or other legal rights	26,9
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Delays in delivery	54,5
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Final costs higher than those indicated	10,4
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Products or services ordered with defects or different from those ordered	28,7
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Fraud-related issues	12
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Difficult claims or compensation or without satisfactory response after the claim	14,1
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Foreign sellers who do not fulfill orders in Spain	10,7
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together without children	Other problems	13,3
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Total	5.671.959
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Some problem	100
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Technical failures on the website during ordering or payment, or it was difficult to use	35,7
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Difficulty finding information about warranties or other legal rights	35,1
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Delays in delivery	54,3
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Final costs higher than those indicated	13,5
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Products or services ordered with defects or different from those ordered	29,3
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Fraud-related issues	11,1
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Difficult claims or compensation or without satisfactory response after the claim	14
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Foreign sellers who do not fulfill orders in Spain	9,7
People who have had problems ordering goods or services over the Internet	Type of household: Couple living together with children	Other problems	11,1
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Total	1.046.646
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Some problem	100
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Technical failures on the website during ordering or payment, or it was difficult to use	37,6
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Difficulty finding information about warranties or other legal rights	23,5
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Delays in delivery	55,5
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Final costs higher than those indicated	11,2
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Products or services ordered with defects or different from those ordered	26,5
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Fraud-related issues	11,6
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Difficult claims or compensation or without satisfactory response after the claim	13,1
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Foreign sellers who do not fulfill orders in Spain	11,8
People who have had problems ordering goods or services over the Internet	Type of household: Other type of household	Other problems	10,8
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	4.418.867
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Some problem	100
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical failures on the website during ordering or payment, or it was difficult to use	36,1
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty finding information about warranties or other legal rights	33,1
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Delays in delivery	52,9
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Final costs higher than those indicated	12,5
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Products or services ordered with defects or different from those ordered	30,7
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Fraud-related issues	11,8
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficult claims or compensation or without satisfactory response after the claim	14,4
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Foreign sellers who do not fulfill orders in Spain	10,4
People who have had problems ordering goods or services over the Internet	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	10
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Total	1.282.441
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Some problem	100
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Technical failures on the website during ordering or payment, or it was difficult to use	34,4
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty finding information about warranties or other legal rights	29,5
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Delays in delivery	55,9
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Final costs higher than those indicated	13
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Products or services ordered with defects or different from those ordered	29
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Fraud-related issues	10,6
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Difficult claims or compensation or without satisfactory response after the claim	17,1
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Foreign sellers who do not fulfill orders in Spain	11,6
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	11,9
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Total	4.536.281
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Some problem	100
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Technical failures on the website during ordering or payment, or it was difficult to use	38,6
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Delays in delivery	54,3
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Final costs higher than those indicated	13,1
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Products or services ordered with defects or different from those ordered	26
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Fraud-related issues	10,9
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Difficult claims or compensation or without satisfactory response after the claim	13,8
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Foreign sellers who do not fulfill orders in Spain	11
People who have had problems ordering goods or services over the Internet	Cohabitation as a couple: Not cohabiting as a couple	Other problems	14,7
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Total	9.063.217
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Some problem	100
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Technical failures on the website during ordering or payment, or it was difficult to use	37,6
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Difficulty finding information about warranties or other legal rights	32,6
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Delays in delivery	54,6
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Final costs higher than those indicated	12,2
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Products or services ordered with defects or different from those ordered	28,5
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Fraud-related issues	11
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Difficult claims or compensation or without satisfactory response after the claim	14,7
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Foreign sellers who do not fulfill orders in Spain	10
People who have had problems ordering goods or services over the Internet	Nationality: Spanish	Other problems	12,4
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Total	1.174.373
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Some problem	100
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Technical failures on the website during ordering or payment, or it was difficult to use	32,7
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Difficulty finding information about warranties or other legal rights	30,2
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Delays in delivery	48
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Final costs higher than those indicated	18,1
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Products or services ordered with defects or different from those ordered	28
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Fraud-related issues	13,1
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Difficult claims or compensation or without satisfactory response after the claim	12,4
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Foreign sellers who do not fulfill orders in Spain	17
People who have had problems ordering goods or services over the Internet	Nationality: Foreign	Other problems	12