Reference population	Características socioeconómicas	Problems with purchases	Total
Total Persons	Total Persons	Total	35.949.285
Total Persons	Total Persons	Some problem	28,5
Total Persons	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	10,5
Total Persons	Total Persons	Difficulty finding information about warranties or other legal rights	9,2
Total Persons	Total Persons	Delays in delivery	15,3
Total Persons	Total Persons	Final costs higher than those indicated	3,7
Total Persons	Total Persons	Products or services ordered with defects or different from those ordered	8,1
Total Persons	Total Persons	Fraud-related issues	3,2
Total Persons	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	4,1
Total Persons	Total Persons	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Total Persons	Other problems	3,5
Total Persons	Studies completed: Less than primary	Total	918.169
Total Persons	Studies completed: Less than primary	Some problem	4,7
Total Persons	Studies completed: Less than primary	Technical failures on the website during ordering or payment, or it was difficult to use	1,4
Total Persons	Studies completed: Less than primary	Difficulty finding information about warranties or other legal rights	1,7
Total Persons	Studies completed: Less than primary	Delays in delivery	2,4
Total Persons	Studies completed: Less than primary	Final costs higher than those indicated	0,9
Total Persons	Studies completed: Less than primary	Products or services ordered with defects or different from those ordered	2,5
Total Persons	Studies completed: Less than primary	Fraud-related issues	0,9
Total Persons	Studies completed: Less than primary	Difficult claims or compensation or without satisfactory response after the claim	0,3
Total Persons	Studies completed: Less than primary	Foreign sellers who do not fulfill orders in Spain	0,8
Total Persons	Studies completed: Less than primary	Other problems	0,1
Total Persons	Studies completed: Primary Education	Total	4.204.476
Total Persons	Studies completed: Primary Education	Some problem	12,7
Total Persons	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	4,2
Total Persons	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	4,1
Total Persons	Studies completed: Primary Education	Delays in delivery	5,1
Total Persons	Studies completed: Primary Education	Final costs higher than those indicated	1,3
Total Persons	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	4
Total Persons	Studies completed: Primary Education	Fraud-related issues	2
Total Persons	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	1,7
Total Persons	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	1,4
Total Persons	Studies completed: Primary Education	Other problems	1,6
Total Persons	Studies completed: First stage Secondary Education	Total	8.623.966
Total Persons	Studies completed: First stage Secondary Education	Some problem	21,8
Total Persons	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	7,9
Total Persons	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	5,5
Total Persons	Studies completed: First stage Secondary Education	Delays in delivery	11,4
Total Persons	Studies completed: First stage Secondary Education	Final costs higher than those indicated	3
Total Persons	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	5
Total Persons	Studies completed: First stage Secondary Education	Fraud-related issues	3,5
Total Persons	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	3,5
Total Persons	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	2,2
Total Persons	Studies completed: First stage Secondary Education	Other problems	2,9
Total Persons	Studies completed: Second stage Secondary Education	Total	7.863.676
Total Persons	Studies completed: Second stage Secondary Education	Some problem	29,1
Total Persons	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	8,6
Total Persons	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	7,5
Total Persons	Studies completed: Second stage Secondary Education	Delays in delivery	15,7
Total Persons	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	4,1
Total Persons	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	9
Total Persons	Studies completed: Second stage Secondary Education	Fraud-related issues	3,2
Total Persons	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total Persons	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	4
Total Persons	Studies completed: Second stage Secondary Education	Other problems	3,2
Total Persons	Studies completed: Advanced Vocational Education	Total	4.481.495
Total Persons	Studies completed: Advanced Vocational Education	Some problem	38,2
Total Persons	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	16,4
Total Persons	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	12,8
Total Persons	Studies completed: Advanced Vocational Education	Delays in delivery	22,7
Total Persons	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	5,1
Total Persons	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	10,6
Total Persons	Studies completed: Advanced Vocational Education	Fraud-related issues	3,7
Total Persons	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	4
Total Persons	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	3,6
Total Persons	Studies completed: Advanced Vocational Education	Other problems	5,5
Total Persons	Studies completed: University studies and similar	Total	3.953.208
Total Persons	Studies completed: University studies and similar	Some problem	37,8
Total Persons	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	13,5
Total Persons	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	13,2
Total Persons	Studies completed: University studies and similar	Delays in delivery	22,3
Total Persons	Studies completed: University studies and similar	Final costs higher than those indicated	4,8
Total Persons	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	10,3
Total Persons	Studies completed: University studies and similar	Fraud-related issues	3,8
Total Persons	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	6,6
Total Persons	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	3,4
Total Persons	Studies completed: University studies and similar	Other problems	4,5
Total Persons	Studies completed: University studies, Master's and similar	Total	5.461.833
Total Persons	Studies completed: University studies, Master's and similar	Some problem	38,6
Total Persons	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	16,2
Total Persons	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	15,6
Total Persons	Studies completed: University studies, Master's and similar	Delays in delivery	19,5
Total Persons	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	3,9
Total Persons	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	11,4
Total Persons	Studies completed: University studies, Master's and similar	Fraud-related issues	3,2
Total Persons	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	6,2
Total Persons	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	3,5
Total Persons	Studies completed: University studies, Master's and similar	Other problems	3,7
Total Persons	Studies completed: University doctorate	Total	442.463
Total Persons	Studies completed: University doctorate	Some problem	41,2
Total Persons	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	19,8
Total Persons	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	24,5
Total Persons	Studies completed: University doctorate	Delays in delivery	22,8
Total Persons	Studies completed: University doctorate	Final costs higher than those indicated	8,9
Total Persons	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	17,6
Total Persons	Studies completed: University doctorate	Fraud-related issues	4
Total Persons	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	9,3
Total Persons	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	12,2
Total Persons	Studies completed: University doctorate	Other problems	14
Total Persons	Studies completed: Others	Total	..
Total Persons	Studies completed: Others	Some problem	..
Total Persons	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	..
Total Persons	Studies completed: Others	Difficulty finding information about warranties or other legal rights	..
Total Persons	Studies completed: Others	Delays in delivery	..
Total Persons	Studies completed: Others	Final costs higher than those indicated	..
Total Persons	Studies completed: Others	Products or services ordered with defects or different from those ordered	..
Total Persons	Studies completed: Others	Fraud-related issues	..
Total Persons	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	..
Total Persons	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	..
Total Persons	Studies completed: Others	Other problems	..
Total Persons	Employment situation: Employed economically active persons	Total	20.873.143
Total Persons	Employment situation: Employed economically active persons	Some problem	34,4
Total Persons	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	12,9
Total Persons	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	11,5
Total Persons	Employment situation: Employed economically active persons	Delays in delivery	18,7
Total Persons	Employment situation: Employed economically active persons	Final costs higher than those indicated	4,2
Total Persons	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	10,2
Total Persons	Employment situation: Employed economically active persons	Fraud-related issues	3,8
Total Persons	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	3,8
Total Persons	Employment situation: Employed economically active persons	Other problems	4,3
Total Persons	Employment situation: Unemployed economically active persons	Total	3.708.259
Total Persons	Employment situation: Unemployed economically active persons	Some problem	21,2
Total Persons	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	8,1
Total Persons	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	5,7
Total Persons	Employment situation: Unemployed economically active persons	Delays in delivery	11,2
Total Persons	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	3,4
Total Persons	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	5,7
Total Persons	Employment situation: Unemployed economically active persons	Fraud-related issues	2,7
Total Persons	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	2,5
Total Persons	Employment situation: Unemployed economically active persons	Other problems	3,7
Total Persons	Employment situation: Inactive population: Students	Total	3.282.942
Total Persons	Employment situation: Inactive population: Students	Some problem	30,4
Total Persons	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	11,7
Total Persons	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	10,7
Total Persons	Employment situation: Inactive population: Students	Delays in delivery	16,6
Total Persons	Employment situation: Inactive population: Students	Final costs higher than those indicated	3,1
Total Persons	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	7,5
Total Persons	Employment situation: Inactive population: Students	Fraud-related issues	3
Total Persons	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total Persons	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	3,5
Total Persons	Employment situation: Inactive population: Students	Other problems	2
Total Persons	Employment situation: Inactive population: Household chores	Total	1.706.330
Total Persons	Employment situation: Inactive population: Household chores	Some problem	14,5
Total Persons	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	5,6
Total Persons	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	3,8
Total Persons	Employment situation: Inactive population: Household chores	Delays in delivery	8,5
Total Persons	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	3,1
Total Persons	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	4,8
Total Persons	Employment situation: Inactive population: Household chores	Fraud-related issues	0,9
Total Persons	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	0,3
Total Persons	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	1,4
Total Persons	Employment situation: Inactive population: Household chores	Other problems	1,1
Total Persons	Employment situation: Inactive population: Pensioners	Total	5.327.751
Total Persons	Employment situation: Inactive population: Pensioners	Some problem	14,5
Total Persons	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	4,5
Total Persons	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	4,2
Total Persons	Employment situation: Inactive population: Pensioners	Delays in delivery	7
Total Persons	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	2
Total Persons	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	3,5
Total Persons	Employment situation: Inactive population: Pensioners	Fraud-related issues	1,8
Total Persons	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	2,2
Total Persons	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	1,4
Total Persons	Employment situation: Inactive population: Pensioners	Other problems	1,9
Total Persons	Employment situation: Other employment situation	Total	1.050.860
Total Persons	Employment situation: Other employment situation	Some problem	23,2
Total Persons	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	7,2
Total Persons	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	5,6
Total Persons	Employment situation: Other employment situation	Delays in delivery	12,8
Total Persons	Employment situation: Other employment situation	Final costs higher than those indicated	4,8
Total Persons	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	5,9
Total Persons	Employment situation: Other employment situation	Fraud-related issues	4,7
Total Persons	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	4,2
Total Persons	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	1,7
Total Persons	Employment situation: Other employment situation	Other problems	3,2
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	14.894.908
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	34,4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	13,5
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	11,8
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	18,9
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	10,1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	3,9
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	3,7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	4,5
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.633.702
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	35,8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	12,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	12,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	18,9
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	4,9
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	10,3
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	3,3
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	5,8
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	3,7
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	4,5
Total Persons	Professional Situation (in main job): Self-employed with employees	Total	1.142.495
Total Persons	Professional Situation (in main job): Self-employed with employees	Some problem	35,6
Total Persons	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	14,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	7,3
Total Persons	Professional Situation (in main job): Self-employed with employees	Delays in delivery	18,1
Total Persons	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	4,6
Total Persons	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	10,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	4,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	4,3
Total Persons	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	2,7
Total Persons	Professional Situation (in main job): Self-employed with employees	Other problems	3,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Total	1.947.137
Total Persons	Professional Situation (in main job): Self-employed without employees	Some problem	31,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	8,9
Total Persons	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	11,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Delays in delivery	17,6
Total Persons	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	4,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	10,7
Total Persons	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	3,4
Total Persons	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	4,9
Total Persons	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	5,7
Total Persons	Professional Situation (in main job): Self-employed without employees	Other problems	3,7
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Total	254.901
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Some problem	37,4
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	12,3
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	7,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Delays in delivery	13,3
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Final costs higher than those indicated	2
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	8,3
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Fraud-related issues	4,4
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	4,7
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	0,5
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	1,9
Total Persons	Professional working pattern (in main job): Full-time	Total	17.448.836
Total Persons	Professional working pattern (in main job): Full-time	Some problem	34,1
Total Persons	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	13,1
Total Persons	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	11,9
Total Persons	Professional working pattern (in main job): Full-time	Delays in delivery	18,8
Total Persons	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	4,1
Total Persons	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	9,9
Total Persons	Professional working pattern (in main job): Full-time	Fraud-related issues	3,6
Total Persons	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	5,2
Total Persons	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	3,9
Total Persons	Professional working pattern (in main job): Full-time	Other problems	4,4
Total Persons	Professional working pattern (in main job): Part-time	Total	3.424.307
Total Persons	Professional working pattern (in main job): Part-time	Some problem	36,3
Total Persons	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	12,1
Total Persons	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	9,2
Total Persons	Professional working pattern (in main job): Part-time	Delays in delivery	18,3
Total Persons	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	4,8
Total Persons	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	11,5
Total Persons	Professional working pattern (in main job): Part-time	Fraud-related issues	4,7
Total Persons	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	5
Total Persons	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	3,2
Total Persons	Professional working pattern (in main job): Part-time	Other problems	3,7
Total Persons	Main occupation: Manual	Total	6.007.337
Total Persons	Main occupation: Manual	Some problem	24,6
Total Persons	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	7,1
Total Persons	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	6,7
Total Persons	Main occupation: Manual	Delays in delivery	12,9
Total Persons	Main occupation: Manual	Final costs higher than those indicated	2,6
Total Persons	Main occupation: Manual	Products or services ordered with defects or different from those ordered	6,5
Total Persons	Main occupation: Manual	Fraud-related issues	2,8
Total Persons	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	3
Total Persons	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	3,3
Total Persons	Main occupation: Manual	Other problems	3,2
Total Persons	Main occupation: Non-manual	Total	14.865.806
Total Persons	Main occupation: Non-manual	Some problem	38,4
Total Persons	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	15,2
Total Persons	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	13,4
Total Persons	Main occupation: Non-manual	Delays in delivery	21
Total Persons	Main occupation: Non-manual	Final costs higher than those indicated	4,9
Total Persons	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	11,7
Total Persons	Main occupation: Non-manual	Fraud-related issues	4,2
Total Persons	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	6,1
Total Persons	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	4
Total Persons	Main occupation: Non-manual	Other problems	4,7
Total Persons	Main occupation: ICT workers	Total	845.409
Total Persons	Main occupation: ICT workers	Some problem	51,3
Total Persons	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	24,2
Total Persons	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	25
Total Persons	Main occupation: ICT workers	Delays in delivery	35,7
Total Persons	Main occupation: ICT workers	Final costs higher than those indicated	10
Total Persons	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	15,9
Total Persons	Main occupation: ICT workers	Fraud-related issues	3,7
Total Persons	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	9,6
Total Persons	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	6,6
Total Persons	Main occupation: ICT workers	Other problems	9,9
Total Persons	Main occupation: Other workers	Total	20.027.734
Total Persons	Main occupation: Other workers	Some problem	33,7
Total Persons	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	12,4
Total Persons	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	10,9
Total Persons	Main occupation: Other workers	Delays in delivery	18
Total Persons	Main occupation: Other workers	Final costs higher than those indicated	4
Total Persons	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	9,9
Total Persons	Main occupation: Other workers	Fraud-related issues	3,8
Total Persons	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	5
Total Persons	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	3,6
Total Persons	Main occupation: Other workers	Other problems	4,1
Total Persons	Net household monthly income Less than 900 Euros	Total	4.053.907
Total Persons	Net household monthly income Less than 900 Euros	Some problem	23,3
Total Persons	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment, or it was difficult to use	9,8
Total Persons	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	5,4
Total Persons	Net household monthly income Less than 900 Euros	Delays in delivery	11,8
Total Persons	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	3,7
Total Persons	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	8,7
Total Persons	Net household monthly income Less than 900 Euros	Fraud-related issues	3,3
Total Persons	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	3,9
Total Persons	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	2,6
Total Persons	Net household monthly income Less than 900 Euros	Other problems	3,4
Total Persons	Net household monthly income : From 900 to less than 1,600	Total	10.138.964
Total Persons	Net household monthly income : From 900 to less than 1,600	Some problem	24,5
Total Persons	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment, or it was difficult to use	8,6
Total Persons	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	7,2
Total Persons	Net household monthly income : From 900 to less than 1,600	Delays in delivery	12,8
Total Persons	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	3,4
Total Persons	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	6,7
Total Persons	Net household monthly income : From 900 to less than 1,600	Fraud-related issues	3,7
Total Persons	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	3,6
Total Persons	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	3,1
Total Persons	Net household monthly income : From 900 to less than 1,600	Other problems	3,5
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Total	8.626.538
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Some problem	29
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment, or it was difficult to use	10
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	9,5
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	15,1
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	3,6
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	8,5
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues	3,1
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	3,7
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	3,3
Total Persons	Net household monthly income : From 1,600 to less than 2,500	Other problems	3,5
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Total	4.192.469
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Some problem	30,7
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Technical failures on the website during ordering or payment, or it was difficult to use	12,4
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Difficulty finding information about warranties or other legal rights	10,8
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Delays in delivery	16,5
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Final costs higher than those indicated	4,5
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Products or services ordered with defects or different from those ordered	7,7
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Fraud-related issues	3,5
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Difficult claims or compensation or without satisfactory response after the claim	4,7
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Foreign sellers who do not fulfill orders in Spain	3,3
Total Persons	Net household monthly income : From  2,500 to less than 3,000	Other problems	3,3
Total Persons	Net household monthly income 3,000 euros or more	Total	8.451.648
Total Persons	Net household monthly income 3,000 euros or more	Some problem	34,3
Total Persons	Net household monthly income 3,000 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	12,6
Total Persons	Net household monthly income 3,000 euros or more	Difficulty finding information about warranties or other legal rights	12
Total Persons	Net household monthly income 3,000 euros or more	Delays in delivery	19,7
Total Persons	Net household monthly income 3,000 euros or more	Final costs higher than those indicated	3,4
Total Persons	Net household monthly income 3,000 euros or more	Products or services ordered with defects or different from those ordered	9,2
Total Persons	Net household monthly income 3,000 euros or more	Fraud-related issues	2,7
Total Persons	Net household monthly income 3,000 euros or more	Difficult claims or compensation or without satisfactory response after the claim	4,7
Total Persons	Net household monthly income 3,000 euros or more	Foreign sellers who do not fulfill orders in Spain	2,7
Total Persons	Net household monthly income 3,000 euros or more	Other problems	3,4
Total Persons	Net household monthly income DK/NA	Total	485.760
Total Persons	Net household monthly income DK/NA	Some problem	25,8
Total Persons	Net household monthly income DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	14,7
Total Persons	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	13,5
Total Persons	Net household monthly income DK/NA	Delays in delivery	18,8
Total Persons	Net household monthly income DK/NA	Final costs higher than those indicated	8,1
Total Persons	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	10,9
Total Persons	Net household monthly income DK/NA	Fraud-related issues	1,4
Total Persons	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	8,7
Total Persons	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	7,6
Total Persons	Net household monthly income DK/NA	Other problems	7,6
People that have made online purchases in the last 3 months	Total Persons	Total	20.078.369
People that have made online purchases in the last 3 months	Total Persons	Some problem	51
People that have made online purchases in the last 3 months	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	18,9
People that have made online purchases in the last 3 months	Total Persons	Difficulty finding information about warranties or other legal rights	16,5
People that have made online purchases in the last 3 months	Total Persons	Delays in delivery	27,5
People that have made online purchases in the last 3 months	Total Persons	Final costs higher than those indicated	6,5
People that have made online purchases in the last 3 months	Total Persons	Products or services ordered with defects or different from those ordered	14,5
People that have made online purchases in the last 3 months	Total Persons	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	7,4
People that have made online purchases in the last 3 months	Total Persons	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Total Persons	Other problems	6,3
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Total	92.436
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Some problem	47,2
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Technical failures on the website during ordering or payment, or it was difficult to use	13,7
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Difficulty finding information about warranties or other legal rights	17,3
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Delays in delivery	24,1
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Final costs higher than those indicated	8,7
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Products or services ordered with defects or different from those ordered	24,8
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Fraud-related issues	9,4
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Difficult claims or compensation or without satisfactory response after the claim	3,2
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Foreign sellers who do not fulfill orders in Spain	7,5
People that have made online purchases in the last 3 months	Studies completed: Less than primary	Other problems	1,4
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Total	968.156
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Some problem	55,2
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	18,2
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	18
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Delays in delivery	22,1
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Final costs higher than those indicated	5,7
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	17,4
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Fraud-related issues	8,9
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	7,2
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	6,1
People that have made online purchases in the last 3 months	Studies completed: Primary Education	Other problems	7,1
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Total	3.788.294
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Some problem	49,6
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	18
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	12,4
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Delays in delivery	25,9
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Final costs higher than those indicated	6,9
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	11,3
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Fraud-related issues	7,9
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Studies completed: First stage Secondary Education	Other problems	6,7
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Total	4.720.591
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Some problem	48,4
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	14,3
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	12,5
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Delays in delivery	26,1
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	6,8
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	15
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	6,2
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Studies completed: Second stage Secondary Education	Other problems	5,3
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Total	3.118.926
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Some problem	55
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	23,6
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	18,4
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Delays in delivery	32,7
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	7,3
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	15,2
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Fraud-related issues	5,3
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	5,8
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	5,1
People that have made online purchases in the last 3 months	Studies completed: Advanced Vocational Education	Other problems	7,9
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Total	2.896.109
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Some problem	51,6
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	18,4
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	18,1
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Delays in delivery	30,4
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Final costs higher than those indicated	6,5
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	14,1
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Fraud-related issues	5,2
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	9
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	4,6
People that have made online purchases in the last 3 months	Studies completed: University studies and similar	Other problems	6,1
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Total	4.146.571
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Some problem	50,8
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	21,3
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	20,5
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Delays in delivery	25,7
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	5,1
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	15
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Fraud-related issues	4,2
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	8,1
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	4,6
People that have made online purchases in the last 3 months	Studies completed: University studies, Master's and similar	Other problems	4,9
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Total	347.285
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Some problem	52,5
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	25,2
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	31,2
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Delays in delivery	29
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Final costs higher than those indicated	11,4
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	22,4
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	11,8
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	15,5
People that have made online purchases in the last 3 months	Studies completed: University doctorate	Other problems	17,8
People that have made online purchases in the last 3 months	Studies completed: Others	Total	..
People that have made online purchases in the last 3 months	Studies completed: Others	Some problem	..
People that have made online purchases in the last 3 months	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	..
People that have made online purchases in the last 3 months	Studies completed: Others	Difficulty finding information about warranties or other legal rights	..
People that have made online purchases in the last 3 months	Studies completed: Others	Delays in delivery	..
People that have made online purchases in the last 3 months	Studies completed: Others	Final costs higher than those indicated	..
People that have made online purchases in the last 3 months	Studies completed: Others	Products or services ordered with defects or different from those ordered	..
People that have made online purchases in the last 3 months	Studies completed: Others	Fraud-related issues	..
People that have made online purchases in the last 3 months	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	..
People that have made online purchases in the last 3 months	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	..
People that have made online purchases in the last 3 months	Studies completed: Others	Other problems	..
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Total	13.711.673
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Some problem	52,4
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	19,6
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	17,5
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Delays in delivery	28,5
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Final costs higher than those indicated	6,4
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	15,5
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	5,7
People that have made online purchases in the last 3 months	Employment situation: Employed economically active persons	Other problems	6,6
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Total	1.864.225
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Some problem	42,3
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	16,1
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	11,3
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Delays in delivery	22,3
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	6,7
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	11,3
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	6
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Employment situation: Unemployed economically active persons	Other problems	7,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Total	1.939.276
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Some problem	51,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	19,7
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	18
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Delays in delivery	28
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Final costs higher than those indicated	5,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	12,7
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Fraud-related issues	5,1
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	6,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	5,9
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Students	Other problems	3,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Total	618.114
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Some problem	40
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	15,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	10,6
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Delays in delivery	23,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	8,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Fraud-related issues	2,5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	0,8
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	3,7
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Household chores	Other problems	3,1
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Total	1.517.636
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Some problem	50,8
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	15,9
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	14,6
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Delays in delivery	24,6
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	7,1
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	12,2
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Fraud-related issues	6,4
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	5
People that have made online purchases in the last 3 months	Employment situation: Inactive population: Pensioners	Other problems	6,8
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Total	427.445
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Some problem	57,1
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	17,7
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	13,8
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Delays in delivery	31,6
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Final costs higher than those indicated	11,9
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	14,4
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Fraud-related issues	11,6
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	10,3
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	4,1
People that have made online purchases in the last 3 months	Employment situation: Other employment situation	Other problems	8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	9.980.231
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	51,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	20,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	17,6
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	28,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	6
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	15,1
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	7,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	6,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1.564.716
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	60,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	20,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	20,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	31,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	8,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	17,3
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	9,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	6,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	7,5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	821.934
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Some problem	49,5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	19,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	10,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Delays in delivery	25,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	6,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	14,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	5,9
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	3,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other problems	4,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.195.821
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Some problem	51,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	14,5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	18,8
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	7,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	17,4
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	7,9
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	9,2
People that have made online purchases in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other problems	6,1
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	148.972
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Some problem	64
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	21
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	13
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Delays in delivery	22,8
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Final costs higher than those indicated	3,4
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	14,2
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Fraud-related issues	7,4
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	8,1
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	0,9
People that have made online purchases in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	3,3
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Total	11.486.346
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Some problem	51,8
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	19,8
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	18,1
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Delays in delivery	28,5
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	6,2
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	15,1
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	8
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	5,9
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Full-time	Other problems	6,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Total	2.225.328
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Some problem	55,8
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	18,6
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	14,2
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Delays in delivery	28,1
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	7,3
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	17,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Fraud-related issues	7,2
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	4,9
People that have made online purchases in the last 3 months	Professional working pattern (in main job): Part-time	Other problems	5,7
People that have made online purchases in the last 3 months	Main occupation: Manual	Total	2.972.870
People that have made online purchases in the last 3 months	Main occupation: Manual	Some problem	49,6
People that have made online purchases in the last 3 months	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	14,4
People that have made online purchases in the last 3 months	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	13,5
People that have made online purchases in the last 3 months	Main occupation: Manual	Delays in delivery	26,1
People that have made online purchases in the last 3 months	Main occupation: Manual	Final costs higher than those indicated	5,2
People that have made online purchases in the last 3 months	Main occupation: Manual	Products or services ordered with defects or different from those ordered	13,1
People that have made online purchases in the last 3 months	Main occupation: Manual	Fraud-related issues	5,7
People that have made online purchases in the last 3 months	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	6,1
People that have made online purchases in the last 3 months	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Main occupation: Manual	Other problems	6,5
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Total	10.738.803
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Some problem	53,2
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	21,1
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	18,6
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Delays in delivery	29,1
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Final costs higher than those indicated	6,7
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	16,2
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Fraud-related issues	5,8
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	8,4
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	5,5
People that have made online purchases in the last 3 months	Main occupation: Non-manual	Other problems	6,6
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Total	748.892
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Some problem	57,9
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	27,3
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	28,3
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Delays in delivery	40,3
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Final costs higher than those indicated	11,3
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	17,9
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Fraud-related issues	4,1
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	10,9
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	7,4
People that have made online purchases in the last 3 months	Main occupation: ICT workers	Other problems	11,1
People that have made online purchases in the last 3 months	Main occupation: Other workers	Total	12.962.781
People that have made online purchases in the last 3 months	Main occupation: Other workers	Some problem	52,1
People that have made online purchases in the last 3 months	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	19,2
People that have made online purchases in the last 3 months	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	16,9
People that have made online purchases in the last 3 months	Main occupation: Other workers	Delays in delivery	27,8
People that have made online purchases in the last 3 months	Main occupation: Other workers	Final costs higher than those indicated	6,1
People that have made online purchases in the last 3 months	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	15,4
People that have made online purchases in the last 3 months	Main occupation: Other workers	Fraud-related issues	5,9
People that have made online purchases in the last 3 months	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	5,6
People that have made online purchases in the last 3 months	Main occupation: Other workers	Other problems	6,3
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Total	1.658.240
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Some problem	56,9
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment, or it was difficult to use	23,9
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	13,3
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Delays in delivery	28,7
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	9
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	21,2
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Fraud-related issues	8,2
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	9,5
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	6,4
People that have made online purchases in the last 3 months	Net household monthly income Less than 900 Euros	Other problems	8,4
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Total	4.747.383
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Some problem	52,3
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment, or it was difficult to use	18,4
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	15,3
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Delays in delivery	27,3
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	7,2
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	14,3
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Fraud-related issues	7,8
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	7,7
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	6,6
People that have made online purchases in the last 3 months	Net household monthly income : From 900 to less than 1,600	Other problems	7,5
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Total	4.987.223
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Some problem	50,1
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment, or it was difficult to use	17,3
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	16,5
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	26
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	6,2
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	14,6
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues	5,4
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	6,4
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	5,7
People that have made online purchases in the last 3 months	Net household monthly income : From 1,600 to less than 2,500	Other problems	6,1
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Total	2.630.757
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Some problem	49
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Technical failures on the website during ordering or payment, or it was difficult to use	19,7
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Difficulty finding information about warranties or other legal rights	17,2
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Delays in delivery	26,2
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Final costs higher than those indicated	7,1
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Products or services ordered with defects or different from those ordered	12,2
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Fraud-related issues	5,5
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Difficult claims or compensation or without satisfactory response after the claim	7,6
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Foreign sellers who do not fulfill orders in Spain	5,2
People that have made online purchases in the last 3 months	Net household monthly income : From  2,500 to less than 3,000	Other problems	5,3
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Total	5.828.710
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Some problem	49,7
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	18,3
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Difficulty finding information about warranties or other legal rights	17,4
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Delays in delivery	28,5
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Final costs higher than those indicated	4,9
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Products or services ordered with defects or different from those ordered	13,3
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Fraud-related issues	3,9
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Difficult claims or compensation or without satisfactory response after the claim	6,8
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Foreign sellers who do not fulfill orders in Spain	4
People that have made online purchases in the last 3 months	Net household monthly income 3,000 euros or more	Other problems	4,9
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Total	226.057
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Some problem	55,4
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	31,6
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	29
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Delays in delivery	40,4
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Final costs higher than those indicated	17,5
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	23,4
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Fraud-related issues	2,9
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	18,7
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	16,2
People that have made online purchases in the last 3 months	Net household monthly income DK/NA	Other problems	16,3
People who have had problems ordering goods or services over the Internet	Total Persons	Total	10.237.589
People who have had problems ordering goods or services over the Internet	Total Persons	Some problem	100
People who have had problems ordering goods or services over the Internet	Total Persons	Technical failures on the website during ordering or payment, or it was difficult to use	37
People who have had problems ordering goods or services over the Internet	Total Persons	Difficulty finding information about warranties or other legal rights	32,3
People who have had problems ordering goods or services over the Internet	Total Persons	Delays in delivery	53,9
People who have had problems ordering goods or services over the Internet	Total Persons	Final costs higher than those indicated	12,8
People who have had problems ordering goods or services over the Internet	Total Persons	Products or services ordered with defects or different from those ordered	28,4
People who have had problems ordering goods or services over the Internet	Total Persons	Fraud-related issues	11,3
People who have had problems ordering goods or services over the Internet	Total Persons	Difficult claims or compensation or without satisfactory response after the claim	14,5
People who have had problems ordering goods or services over the Internet	Total Persons	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems ordering goods or services over the Internet	Total Persons	Other problems	12,3
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Total	43.588
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Technical failures on the website during ordering or payment, or it was difficult to use	29,1
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Difficulty finding information about warranties or other legal rights	36,8
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Delays in delivery	51,1
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Final costs higher than those indicated	18,4
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Products or services ordered with defects or different from those ordered	52,5
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Fraud-related issues	19,9
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Difficult claims or compensation or without satisfactory response after the claim	6,9
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Foreign sellers who do not fulfill orders in Spain	16
People who have had problems ordering goods or services over the Internet	Studies completed: Less than primary	Other problems	3
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Total	534.285
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Technical failures on the website during ordering or payment, or it was difficult to use	33
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Difficulty finding information about warranties or other legal rights	32,6
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Delays in delivery	40
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Final costs higher than those indicated	10,3
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Products or services ordered with defects or different from those ordered	31,5
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Fraud-related issues	16,1
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Difficult claims or compensation or without satisfactory response after the claim	13,1
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Foreign sellers who do not fulfill orders in Spain	11,1
People who have had problems ordering goods or services over the Internet	Studies completed: Primary Education	Other problems	12,9
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Total	1.878.794
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	36,3
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Difficulty finding information about warranties or other legal rights	25,1
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Delays in delivery	52,2
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Final costs higher than those indicated	13,9
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Products or services ordered with defects or different from those ordered	22,9
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Fraud-related issues	16
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	15,9
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems ordering goods or services over the Internet	Studies completed: First stage Secondary Education	Other problems	13,4
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Total	2.285.333
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Technical failures on the website during ordering or payment, or it was difficult to use	29,6
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Difficulty finding information about warranties or other legal rights	25,8
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Delays in delivery	53,9
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Final costs higher than those indicated	14,1
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Products or services ordered with defects or different from those ordered	31
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Fraud-related issues	11
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Difficult claims or compensation or without satisfactory response after the claim	12,8
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Foreign sellers who do not fulfill orders in Spain	13,6
People who have had problems ordering goods or services over the Internet	Studies completed: Second stage Secondary Education	Other problems	11
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Total	1.714.105
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Technical failures on the website during ordering or payment, or it was difficult to use	43
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Difficulty finding information about warranties or other legal rights	33,6
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Delays in delivery	59,4
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Final costs higher than those indicated	13,2
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Products or services ordered with defects or different from those ordered	27,6
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Fraud-related issues	9,6
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Difficult claims or compensation or without satisfactory response after the claim	10,5
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Foreign sellers who do not fulfill orders in Spain	9,3
People who have had problems ordering goods or services over the Internet	Studies completed: Advanced Vocational Education	Other problems	14,3
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Total	1.492.975
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Technical failures on the website during ordering or payment, or it was difficult to use	35,7
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Difficulty finding information about warranties or other legal rights	35
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Delays in delivery	59
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Final costs higher than those indicated	12,7
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Products or services ordered with defects or different from those ordered	27,3
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Fraud-related issues	10,1
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Difficult claims or compensation or without satisfactory response after the claim	17,5
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Foreign sellers who do not fulfill orders in Spain	9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies and similar	Other problems	11,9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Total	2.106.346
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Technical failures on the website during ordering or payment, or it was difficult to use	41,9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Difficulty finding information about warranties or other legal rights	40,3
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Delays in delivery	50,6
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Final costs higher than those indicated	10,1
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Products or services ordered with defects or different from those ordered	29,6
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Fraud-related issues	8,3
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Difficult claims or compensation or without satisfactory response after the claim	16
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Foreign sellers who do not fulfill orders in Spain	9
People who have had problems ordering goods or services over the Internet	Studies completed: University studies, Master's and similar	Other problems	9,6
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Total	182.164
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Some problem	100
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Technical failures on the website during ordering or payment, or it was difficult to use	48
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Difficulty finding information about warranties or other legal rights	59,5
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Delays in delivery	55,4
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Final costs higher than those indicated	21,7
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Products or services ordered with defects or different from those ordered	42,8
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Fraud-related issues	9,6
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Difficult claims or compensation or without satisfactory response after the claim	22,6
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Foreign sellers who do not fulfill orders in Spain	29,5
People who have had problems ordering goods or services over the Internet	Studies completed: University doctorate	Other problems	34
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Total	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Some problem	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Technical failures on the website during ordering or payment, or it was difficult to use	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Difficulty finding information about warranties or other legal rights	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Delays in delivery	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Final costs higher than those indicated	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Products or services ordered with defects or different from those ordered	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Fraud-related issues	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Difficult claims or compensation or without satisfactory response after the claim	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Foreign sellers who do not fulfill orders in Spain	..
People who have had problems ordering goods or services over the Internet	Studies completed: Others	Other problems	..
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Total	7.188.109
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Some problem	100
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	37,4
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Difficulty finding information about warranties or other legal rights	33,4
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Delays in delivery	54,3
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Final costs higher than those indicated	12,2
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Products or services ordered with defects or different from those ordered	29,5
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Fraud-related issues	11
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	15,1
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Foreign sellers who do not fulfill orders in Spain	10,9
People who have had problems ordering goods or services over the Internet	Employment situation: Employed economically active persons	Other problems	12,5
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Total	787.725
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Some problem	100
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Technical failures on the website during ordering or payment, or it was difficult to use	38,1
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Difficulty finding information about warranties or other legal rights	26,8
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Delays in delivery	52,8
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Final costs higher than those indicated	15,8
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Products or services ordered with defects or different from those ordered	26,8
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Fraud-related issues	12,7
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Difficult claims or compensation or without satisfactory response after the claim	14,1
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Foreign sellers who do not fulfill orders in Spain	11,6
People who have had problems ordering goods or services over the Internet	Employment situation: Unemployed economically active persons	Other problems	17,5
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Total	998.928
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Some problem	100
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Technical failures on the website during ordering or payment, or it was difficult to use	38,3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Difficulty finding information about warranties or other legal rights	35
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Delays in delivery	54,4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Final costs higher than those indicated	10,2
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Products or services ordered with defects or different from those ordered	24,7
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Fraud-related issues	9,8
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Difficult claims or compensation or without satisfactory response after the claim	12
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Foreign sellers who do not fulfill orders in Spain	11,4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Students	Other problems	6,7
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Total	247.312
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Some problem	100
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Technical failures on the website during ordering or payment, or it was difficult to use	38,7
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Difficulty finding information about warranties or other legal rights	26,4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Delays in delivery	58,4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Final costs higher than those indicated	21,1
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Products or services ordered with defects or different from those ordered	33,3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Fraud-related issues	6,3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Difficult claims or compensation or without satisfactory response after the claim	2,1
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Foreign sellers who do not fulfill orders in Spain	9,3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Household chores	Other problems	7,7
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Total	771.528
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Some problem	100
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Technical failures on the website during ordering or payment, or it was difficult to use	31,3
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Difficulty finding information about warranties or other legal rights	28,7
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Delays in delivery	48,4
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Final costs higher than those indicated	14
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Products or services ordered with defects or different from those ordered	24
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Fraud-related issues	12,6
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Difficult claims or compensation or without satisfactory response after the claim	15
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Foreign sellers who do not fulfill orders in Spain	9,9
People who have had problems ordering goods or services over the Internet	Employment situation: Inactive population: Pensioners	Other problems	13,4
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Total	243.988
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Some problem	100
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Technical failures on the website during ordering or payment, or it was difficult to use	31,1
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Difficulty finding information about warranties or other legal rights	24,2
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Delays in delivery	55,3
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Final costs higher than those indicated	20,8
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Products or services ordered with defects or different from those ordered	25,2
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Fraud-related issues	20,4
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Difficult claims or compensation or without satisfactory response after the claim	18,1
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Foreign sellers who do not fulfill orders in Spain	7,1
People who have had problems ordering goods or services over the Internet	Employment situation: Other employment situation	Other problems	14
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	5.128.297
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical failures on the website during ordering or payment, or it was difficult to use	39,1
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty finding information about warranties or other legal rights	34,2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Delays in delivery	55
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Final costs higher than those indicated	11,7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Products or services ordered with defects or different from those ordered	29,4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Fraud-related issues	11,3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficult claims or compensation or without satisfactory response after the claim	15,2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Foreign sellers who do not fulfill orders in Spain	10,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	13
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Total	943.659
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Technical failures on the website during ordering or payment, or it was difficult to use	33,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty finding information about warranties or other legal rights	33,9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Delays in delivery	52,7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Final costs higher than those indicated	13,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Products or services ordered with defects or different from those ordered	28,7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Fraud-related issues	9,2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Difficult claims or compensation or without satisfactory response after the claim	16,1
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Foreign sellers who do not fulfill orders in Spain	10,2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	12,5
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Total	406.527
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Technical failures on the website during ordering or payment, or it was difficult to use	39,9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Difficulty finding information about warranties or other legal rights	20,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Delays in delivery	50,9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Final costs higher than those indicated	12,9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Products or services ordered with defects or different from those ordered	28,7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Fraud-related issues	11,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Difficult claims or compensation or without satisfactory response after the claim	12
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Foreign sellers who do not fulfill orders in Spain	7,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed with employees	Other problems	9,7
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Total	614.222
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Technical failures on the website during ordering or payment, or it was difficult to use	28,2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Difficulty finding information about warranties or other legal rights	36,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Delays in delivery	55,9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Final costs higher than those indicated	14,3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Products or services ordered with defects or different from those ordered	33,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Fraud-related issues	10,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Difficult claims or compensation or without satisfactory response after the claim	15,4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Foreign sellers who do not fulfill orders in Spain	17,9
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job): Self-employed without employees	Other problems	11,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Total	95.404
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Technical failures on the website during ordering or payment, or it was difficult to use	32,8
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty finding information about warranties or other legal rights	20,3
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Delays in delivery	35,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Final costs higher than those indicated	5,4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Products or services ordered with defects or different from those ordered	22,2
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Fraud-related issues	11,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Difficult claims or compensation or without satisfactory response after the claim	12,6
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Foreign sellers who do not fulfill orders in Spain	1,4
People who have had problems ordering goods or services over the Internet	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	5,1
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Total	5.946.140
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Technical failures on the website during ordering or payment, or it was difficult to use	38,3
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Difficulty finding information about warranties or other legal rights	35
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Delays in delivery	55,1
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Final costs higher than those indicated	12
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Products or services ordered with defects or different from those ordered	29,1
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Fraud-related issues	10,6
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Difficult claims or compensation or without satisfactory response after the claim	15,4
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Foreign sellers who do not fulfill orders in Spain	11,3
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Full-time	Other problems	13
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Total	1.241.969
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Some problem	100
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Technical failures on the website during ordering or payment, or it was difficult to use	33,3
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Difficulty finding information about warranties or other legal rights	25,5
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Delays in delivery	50,3
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Final costs higher than those indicated	13,1
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Products or services ordered with defects or different from those ordered	31,6
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Fraud-related issues	13
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Difficult claims or compensation or without satisfactory response after the claim	13,8
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Foreign sellers who do not fulfill orders in Spain	8,9
People who have had problems ordering goods or services over the Internet	Professional working pattern (in main job): Part-time	Other problems	10,2
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Total	1.475.464
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Some problem	100
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Technical failures on the website during ordering or payment, or it was difficult to use	28,9
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Difficulty finding information about warranties or other legal rights	27,2
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Delays in delivery	52,6
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Final costs higher than those indicated	10,5
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Products or services ordered with defects or different from those ordered	26,3
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Fraud-related issues	11,4
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Difficult claims or compensation or without satisfactory response after the claim	12,4
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Foreign sellers who do not fulfill orders in Spain	13,3
People who have had problems ordering goods or services over the Internet	Main occupation: Manual	Other problems	13,2
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Total	5.712.645
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Some problem	100
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Technical failures on the website during ordering or payment, or it was difficult to use	39,6
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Difficulty finding information about warranties or other legal rights	35
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Delays in delivery	54,7
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Final costs higher than those indicated	12,7
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Products or services ordered with defects or different from those ordered	30,4
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Fraud-related issues	10,9
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Difficult claims or compensation or without satisfactory response after the claim	15,8
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Foreign sellers who do not fulfill orders in Spain	10,3
People who have had problems ordering goods or services over the Internet	Main occupation: Non-manual	Other problems	12,3
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Total	433.373
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Some problem	100
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Technical failures on the website during ordering or payment, or it was difficult to use	47,3
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Difficulty finding information about warranties or other legal rights	48,9
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Delays in delivery	69,6
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Final costs higher than those indicated	19,4
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Products or services ordered with defects or different from those ordered	30,9
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Fraud-related issues	7,2
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Difficult claims or compensation or without satisfactory response after the claim	18,8
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Foreign sellers who do not fulfill orders in Spain	12,8
People who have had problems ordering goods or services over the Internet	Main occupation: ICT workers	Other problems	19,2
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Total	6.754.736
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Some problem	100
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Technical failures on the website during ordering or payment, or it was difficult to use	36,8
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Difficulty finding information about warranties or other legal rights	32,4
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Delays in delivery	53,3
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Final costs higher than those indicated	11,7
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Products or services ordered with defects or different from those ordered	29,5
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Fraud-related issues	11,3
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Difficult claims or compensation or without satisfactory response after the claim	14,9
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Foreign sellers who do not fulfill orders in Spain	10,8
People who have had problems ordering goods or services over the Internet	Main occupation: Other workers	Other problems	12,1
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Total	942.794
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Some problem	100
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Technical failures on the website during ordering or payment, or it was difficult to use	42
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Difficulty finding information about warranties or other legal rights	23,4
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Delays in delivery	50,6
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Final costs higher than those indicated	15,8
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Products or services ordered with defects or different from those ordered	37,3
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Fraud-related issues	14,3
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Difficult claims or compensation or without satisfactory response after the claim	16,7
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Foreign sellers who do not fulfill orders in Spain	11,2
People who have had problems ordering goods or services over the Internet	Net household monthly income Less than 900 Euros	Other problems	14,8
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Total	2.483.506
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Some problem	100
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Technical failures on the website during ordering or payment, or it was difficult to use	35,2
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Difficulty finding information about warranties or other legal rights	29,3
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Delays in delivery	52,2
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Final costs higher than those indicated	13,8
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Products or services ordered with defects or different from those ordered	27,3
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Fraud-related issues	14,9
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Difficult claims or compensation or without satisfactory response after the claim	14,8
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Foreign sellers who do not fulfill orders in Spain	12,6
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 900 to less than 1,600	Other problems	14,4
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Total	2.500.041
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Some problem	100
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Technical failures on the website during ordering or payment, or it was difficult to use	34,5
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Difficulty finding information about warranties or other legal rights	32,9
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Delays in delivery	52
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Final costs higher than those indicated	12,4
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Products or services ordered with defects or different from those ordered	29,2
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Fraud-related issues	10,8
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Difficult claims or compensation or without satisfactory response after the claim	12,8
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Foreign sellers who do not fulfill orders in Spain	11,3
People who have had problems ordering goods or services over the Internet	Net household monthly income : From 1,600 to less than 2,500	Other problems	12,1
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Total	1.288.677
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Some problem	100
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Technical failures on the website during ordering or payment, or it was difficult to use	40,3
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Difficulty finding information about warranties or other legal rights	35,2
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Delays in delivery	53,6
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Final costs higher than those indicated	14,5
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Products or services ordered with defects or different from those ordered	24,9
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Fraud-related issues	11,2
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Difficult claims or compensation or without satisfactory response after the claim	15,4
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Foreign sellers who do not fulfill orders in Spain	10,7
People who have had problems ordering goods or services over the Internet	Net household monthly income : From  2,500 to less than 3,000	Other problems	10,9
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Total	2.897.433
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Some problem	100
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Technical failures on the website during ordering or payment, or it was difficult to use	36,7
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Difficulty finding information about warranties or other legal rights	35
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Delays in delivery	57,4
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Final costs higher than those indicated	9,8
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Products or services ordered with defects or different from those ordered	26,8
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Fraud-related issues	7,8
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Difficult claims or compensation or without satisfactory response after the claim	13,7
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Foreign sellers who do not fulfill orders in Spain	8
People who have had problems ordering goods or services over the Internet	Net household monthly income 3,000 euros or more	Other problems	9,8
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Total	125.138
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Some problem	100
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Technical failures on the website during ordering or payment, or it was difficult to use	57
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Difficulty finding information about warranties or other legal rights	52,4
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Delays in delivery	73,1
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Final costs higher than those indicated	31,6
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Products or services ordered with defects or different from those ordered	42,2
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Fraud-related issues	5,3
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Difficult claims or compensation or without satisfactory response after the claim	33,9
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Foreign sellers who do not fulfill orders in Spain	29,3
People who have had problems ordering goods or services over the Internet	Net household monthly income DK/NA	Other problems	29,4