Reference population	Autonomous City and Community	Type of contact	Total
Total Persons	National Total	Total	35.949.285
Total Persons	National Total	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	National Total	Downloading or printing an official form	47
Total Persons	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	62,2
Total Persons	National Total	Online filing of tax returns in person	25,9
Total Persons	National Total	Performing an interaction related to access to information	60,8
Total Persons	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	49,2
Total Persons	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,7
Total Persons	National Total	Information: Access to obtain information (services, loans, tax, etc.)	45,7
Total Persons	National Total	Performing an interaction related to obtaining documents	40,4
Total Persons	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Total Persons	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Total Persons	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	National Total	Average of types of contact with public administration agencies	3,1
Total Persons	Andalucía	Total	6.477.570
Total Persons	Andalucía	Use of one or more websites or apps of public administration agencies	77,7
Total Persons	Andalucía	Downloading or printing an official form	43,8
Total Persons	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	62,9
Total Persons	Andalucía	Online filing of tax returns in person	22,4
Total Persons	Andalucía	Performing an interaction related to access to information	56,2
Total Persons	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	47,2
Total Persons	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,4
Total Persons	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	40,3
Total Persons	Andalucía	Performing an interaction related to obtaining documents	38,9
Total Persons	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	24,9
Total Persons	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,7
Total Persons	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,9
Total Persons	Andalucía	Average of types of contact with public administration agencies	2,9
Total Persons	Aragón	Total	970.615
Total Persons	Aragón	Use of one or more websites or apps of public administration agencies	81,3
Total Persons	Aragón	Downloading or printing an official form	44,4
Total Persons	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	66,7
Total Persons	Aragón	Online filing of tax returns in person	26,7
Total Persons	Aragón	Performing an interaction related to access to information	55,7
Total Persons	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	47,5
Total Persons	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,2
Total Persons	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	39,5
Total Persons	Aragón	Performing an interaction related to obtaining documents	39,3
Total Persons	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	28,9
Total Persons	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,3
Total Persons	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,5
Total Persons	Aragón	Average of types of contact with public administration agencies	3,1
Total Persons	Asturias, Principado de	Total	753.752
Total Persons	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	77,1
Total Persons	Asturias, Principado de	Downloading or printing an official form	49,8
Total Persons	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	51,3
Total Persons	Asturias, Principado de	Online filing of tax returns in person	24,1
Total Persons	Asturias, Principado de	Performing an interaction related to access to information	55,2
Total Persons	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	41,5
Total Persons	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,6
Total Persons	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	44
Total Persons	Asturias, Principado de	Performing an interaction related to obtaining documents	31,9
Total Persons	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	19,7
Total Persons	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,9
Total Persons	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5
Total Persons	Asturias, Principado de	Average of types of contact with public administration agencies	2,8
Total Persons	Balears, Illes	Total	965.956
Total Persons	Balears, Illes	Use of one or more websites or apps of public administration agencies	81,1
Total Persons	Balears, Illes	Downloading or printing an official form	48,1
Total Persons	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	60,2
Total Persons	Balears, Illes	Online filing of tax returns in person	22,9
Total Persons	Balears, Illes	Performing an interaction related to access to information	57,9
Total Persons	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	44,3
Total Persons	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,3
Total Persons	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	44,9
Total Persons	Balears, Illes	Performing an interaction related to obtaining documents	45,2
Total Persons	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	32,5
Total Persons	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Total Persons	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Total Persons	Balears, Illes	Average of types of contact with public administration agencies	3
Total Persons	Canarias	Total	1.808.096
Total Persons	Canarias	Use of one or more websites or apps of public administration agencies	80,1
Total Persons	Canarias	Downloading or printing an official form	48,3
Total Persons	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	65,1
Total Persons	Canarias	Online filing of tax returns in person	23,7
Total Persons	Canarias	Performing an interaction related to access to information	61,9
Total Persons	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	54,2
Total Persons	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Total Persons	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	43
Total Persons	Canarias	Performing an interaction related to obtaining documents	45,2
Total Persons	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	34,2
Total Persons	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,2
Total Persons	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Canarias	Average of types of contact with public administration agencies	3,3
Total Persons	Cantabria	Total	441.629
Total Persons	Cantabria	Use of one or more websites or apps of public administration agencies	75,4
Total Persons	Cantabria	Downloading or printing an official form	41,2
Total Persons	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	56
Total Persons	Cantabria	Online filing of tax returns in person	22
Total Persons	Cantabria	Performing an interaction related to access to information	55
Total Persons	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	40,9
Total Persons	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	18,5
Total Persons	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	40,8
Total Persons	Cantabria	Performing an interaction related to obtaining documents	34,8
Total Persons	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	20,3
Total Persons	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Total Persons	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,4
Total Persons	Cantabria	Average of types of contact with public administration agencies	2,7
Total Persons	Castilla y León	Total	1.736.375
Total Persons	Castilla y León	Use of one or more websites or apps of public administration agencies	76,2
Total Persons	Castilla y León	Downloading or printing an official form	42,7
Total Persons	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	60,4
Total Persons	Castilla y León	Online filing of tax returns in person	22,6
Total Persons	Castilla y León	Performing an interaction related to access to information	56,4
Total Persons	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	42,8
Total Persons	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,8
Total Persons	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	42,9
Total Persons	Castilla y León	Performing an interaction related to obtaining documents	30,8
Total Persons	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	18,8
Total Persons	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Total Persons	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,9
Total Persons	Castilla y León	Average of types of contact with public administration agencies	2,8
Total Persons	Castilla-La Mancha	Total	1.542.385
Total Persons	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	72,7
Total Persons	Castilla-La Mancha	Downloading or printing an official form	38,8
Total Persons	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	57,3
Total Persons	Castilla-La Mancha	Online filing of tax returns in person	18,7
Total Persons	Castilla-La Mancha	Performing an interaction related to access to information	51,3
Total Persons	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	39,3
Total Persons	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	23
Total Persons	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	39,6
Total Persons	Castilla-La Mancha	Performing an interaction related to obtaining documents	35,8
Total Persons	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	21,8
Total Persons	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Total Persons	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Total Persons	Castilla-La Mancha	Average of types of contact with public administration agencies	2,7
Total Persons	Cataluña	Total	5.797.054
Total Persons	Cataluña	Use of one or more websites or apps of public administration agencies	83,2
Total Persons	Cataluña	Downloading or printing an official form	48,8
Total Persons	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	61,6
Total Persons	Cataluña	Online filing of tax returns in person	29,6
Total Persons	Cataluña	Performing an interaction related to access to information	68,9
Total Persons	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	57,1
Total Persons	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,3
Total Persons	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	52,3
Total Persons	Cataluña	Performing an interaction related to obtaining documents	42,1
Total Persons	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	28,3
Total Persons	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,4
Total Persons	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Total Persons	Cataluña	Average of types of contact with public administration agencies	3,4
Total Persons	Comunitat Valenciana	Total	3.892.134
Total Persons	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	79,3
Total Persons	Comunitat Valenciana	Downloading or printing an official form	49,4
Total Persons	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	61,4
Total Persons	Comunitat Valenciana	Online filing of tax returns in person	23
Total Persons	Comunitat Valenciana	Performing an interaction related to access to information	61
Total Persons	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	46,8
Total Persons	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Total Persons	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	46,8
Total Persons	Comunitat Valenciana	Performing an interaction related to obtaining documents	46,2
Total Persons	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	32,5
Total Persons	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Total Persons	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Comunitat Valenciana	Average of types of contact with public administration agencies	3,2
Total Persons	Extremadura	Total	783.619
Total Persons	Extremadura	Use of one or more websites or apps of public administration agencies	72
Total Persons	Extremadura	Downloading or printing an official form	43,8
Total Persons	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	56,7
Total Persons	Extremadura	Online filing of tax returns in person	21,9
Total Persons	Extremadura	Performing an interaction related to access to information	54,3
Total Persons	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	43,7
Total Persons	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,6
Total Persons	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	41,1
Total Persons	Extremadura	Performing an interaction related to obtaining documents	35,8
Total Persons	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	21,4
Total Persons	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,4
Total Persons	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,7
Total Persons	Extremadura	Average of types of contact with public administration agencies	2,8
Total Persons	Galicia	Total	1.982.136
Total Persons	Galicia	Use of one or more websites or apps of public administration agencies	77,4
Total Persons	Galicia	Downloading or printing an official form	48,5
Total Persons	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	64,7
Total Persons	Galicia	Online filing of tax returns in person	21,4
Total Persons	Galicia	Performing an interaction related to access to information	60,1
Total Persons	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	48,5
Total Persons	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,3
Total Persons	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	46,7
Total Persons	Galicia	Performing an interaction related to obtaining documents	38,5
Total Persons	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	26,6
Total Persons	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,2
Total Persons	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Total Persons	Galicia	Average of types of contact with public administration agencies	3,2
Total Persons	Madrid, Comunidad de	Total	5.191.914
Total Persons	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	83,4
Total Persons	Madrid, Comunidad de	Downloading or printing an official form	52,5
Total Persons	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	65,4
Total Persons	Madrid, Comunidad de	Online filing of tax returns in person	36
Total Persons	Madrid, Comunidad de	Performing an interaction related to access to information	65,3
Total Persons	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	53,3
Total Persons	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	29
Total Persons	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	50,2
Total Persons	Madrid, Comunidad de	Performing an interaction related to obtaining documents	42,5
Total Persons	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	29,4
Total Persons	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,7
Total Persons	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,4
Total Persons	Madrid, Comunidad de	Average of types of contact with public administration agencies	3,5
Total Persons	Murcia, Región de	Total	1.154.828
Total Persons	Murcia, Región de	Use of one or more websites or apps of public administration agencies	80,6
Total Persons	Murcia, Región de	Downloading or printing an official form	46,1
Total Persons	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	67,2
Total Persons	Murcia, Región de	Online filing of tax returns in person	20,8
Total Persons	Murcia, Región de	Performing an interaction related to access to information	59,6
Total Persons	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	48,7
Total Persons	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,8
Total Persons	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	44,8
Total Persons	Murcia, Región de	Performing an interaction related to obtaining documents	39,7
Total Persons	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	25,7
Total Persons	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26
Total Persons	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Total Persons	Murcia, Región de	Average of types of contact with public administration agencies	3,1
Total Persons	Navarra, Comunidad Foral de	Total	489.272
Total Persons	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	81,2
Total Persons	Navarra, Comunidad Foral de	Downloading or printing an official form	41,6
Total Persons	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	52
Total Persons	Navarra, Comunidad Foral de	Online filing of tax returns in person	21,8
Total Persons	Navarra, Comunidad Foral de	Performing an interaction related to access to information	66,5
Total Persons	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	50,1
Total Persons	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Total Persons	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	46,3
Total Persons	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	39,8
Total Persons	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	27,6
Total Persons	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,5
Total Persons	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Total Persons	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	2,9
Total Persons	País Vasco	Total	1.606.614
Total Persons	País Vasco	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	País Vasco	Downloading or printing an official form	45,2
Total Persons	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	60,9
Total Persons	País Vasco	Online filing of tax returns in person	30,6
Total Persons	País Vasco	Performing an interaction related to access to information	60,6
Total Persons	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	45,9
Total Persons	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,7
Total Persons	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Total Persons	País Vasco	Performing an interaction related to obtaining documents	37,3
Total Persons	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	28,9
Total Persons	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Total Persons	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,3
Total Persons	País Vasco	Average of types of contact with public administration agencies	3,1
Total Persons	Rioja, La	Total	234.646
Total Persons	Rioja, La	Use of one or more websites or apps of public administration agencies	80,2
Total Persons	Rioja, La	Downloading or printing an official form	44,2
Total Persons	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	61,5
Total Persons	Rioja, La	Online filing of tax returns in person	25,3
Total Persons	Rioja, La	Performing an interaction related to access to information	57,9
Total Persons	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	47,2
Total Persons	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,5
Total Persons	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	43,5
Total Persons	Rioja, La	Performing an interaction related to obtaining documents	37
Total Persons	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	22,2
Total Persons	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,9
Total Persons	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6
Total Persons	Rioja, La	Average of types of contact with public administration agencies	3
Total Persons	Ceuta	Total	60.155
Total Persons	Ceuta	Use of one or more websites or apps of public administration agencies	82,9
Total Persons	Ceuta	Downloading or printing an official form	44,9
Total Persons	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	63,3
Total Persons	Ceuta	Online filing of tax returns in person	15,7
Total Persons	Ceuta	Performing an interaction related to access to information	57,7
Total Persons	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	44,2
Total Persons	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,6
Total Persons	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	44,4
Total Persons	Ceuta	Performing an interaction related to obtaining documents	53,2
Total Persons	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	40,1
Total Persons	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,9
Total Persons	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,6
Total Persons	Ceuta	Average of types of contact with public administration agencies	3,1
Total Persons	Melilla	Total	60.535
Total Persons	Melilla	Use of one or more websites or apps of public administration agencies	90,1
Total Persons	Melilla	Downloading or printing an official form	60,4
Total Persons	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	64,8
Total Persons	Melilla	Online filing of tax returns in person	27
Total Persons	Melilla	Performing an interaction related to access to information	69,2
Total Persons	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	65,9
Total Persons	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,1
Total Persons	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	50,9
Total Persons	Melilla	Performing an interaction related to obtaining documents	54,8
Total Persons	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	48,3
Total Persons	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,7
Total Persons	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Total Persons	Melilla	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	National Total	Total	34.497.105
Internet users in the last 12 months	National Total	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 12 months	National Total	Downloading or printing an official form	49
Internet users in the last 12 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	64,8
Internet users in the last 12 months	National Total	Online filing of tax returns in person	27
Internet users in the last 12 months	National Total	Performing an interaction related to access to information	63,4
Internet users in the last 12 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	51,3
Internet users in the last 12 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	47,6
Internet users in the last 12 months	National Total	Performing an interaction related to obtaining documents	42,1
Internet users in the last 12 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	28,6
Internet users in the last 12 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months	National Total	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Andalucía	Total	6.180.842
Internet users in the last 12 months	Andalucía	Use of one or more websites or apps of public administration agencies	81,4
Internet users in the last 12 months	Andalucía	Downloading or printing an official form	46
Internet users in the last 12 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	66
Internet users in the last 12 months	Andalucía	Online filing of tax returns in person	23,4
Internet users in the last 12 months	Andalucía	Performing an interaction related to access to information	58,9
Internet users in the last 12 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	49,4
Internet users in the last 12 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,5
Internet users in the last 12 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	42,2
Internet users in the last 12 months	Andalucía	Performing an interaction related to obtaining documents	40,8
Internet users in the last 12 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	26,1
Internet users in the last 12 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 12 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 12 months	Andalucía	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Aragón	Total	929.519
Internet users in the last 12 months	Aragón	Use of one or more websites or apps of public administration agencies	84,8
Internet users in the last 12 months	Aragón	Downloading or printing an official form	46,3
Internet users in the last 12 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 12 months	Aragón	Online filing of tax returns in person	27,9
Internet users in the last 12 months	Aragón	Performing an interaction related to access to information	58,2
Internet users in the last 12 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	49,6
Internet users in the last 12 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Internet users in the last 12 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	41,2
Internet users in the last 12 months	Aragón	Performing an interaction related to obtaining documents	41,1
Internet users in the last 12 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	30,1
Internet users in the last 12 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Internet users in the last 12 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,7
Internet users in the last 12 months	Aragón	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Asturias, Principado de	Total	719.851
Internet users in the last 12 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	80,7
Internet users in the last 12 months	Asturias, Principado de	Downloading or printing an official form	52,2
Internet users in the last 12 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	53,7
Internet users in the last 12 months	Asturias, Principado de	Online filing of tax returns in person	25,2
Internet users in the last 12 months	Asturias, Principado de	Performing an interaction related to access to information	57,8
Internet users in the last 12 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	43,4
Internet users in the last 12 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,8
Internet users in the last 12 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	46,1
Internet users in the last 12 months	Asturias, Principado de	Performing an interaction related to obtaining documents	33,4
Internet users in the last 12 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	20,6
Internet users in the last 12 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,7
Internet users in the last 12 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,2
Internet users in the last 12 months	Asturias, Principado de	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Balears, Illes	Total	942.667
Internet users in the last 12 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	83,1
Internet users in the last 12 months	Balears, Illes	Downloading or printing an official form	49,3
Internet users in the last 12 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	61,7
Internet users in the last 12 months	Balears, Illes	Online filing of tax returns in person	23,4
Internet users in the last 12 months	Balears, Illes	Performing an interaction related to access to information	59,3
Internet users in the last 12 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	45,4
Internet users in the last 12 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,8
Internet users in the last 12 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	46
Internet users in the last 12 months	Balears, Illes	Performing an interaction related to obtaining documents	46,4
Internet users in the last 12 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	33,3
Internet users in the last 12 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,7
Internet users in the last 12 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 12 months	Balears, Illes	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Canarias	Total	1.749.680
Internet users in the last 12 months	Canarias	Use of one or more websites or apps of public administration agencies	82,8
Internet users in the last 12 months	Canarias	Downloading or printing an official form	49,9
Internet users in the last 12 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	67,3
Internet users in the last 12 months	Canarias	Online filing of tax returns in person	24,5
Internet users in the last 12 months	Canarias	Performing an interaction related to access to information	64
Internet users in the last 12 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	56
Internet users in the last 12 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,2
Internet users in the last 12 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	44,4
Internet users in the last 12 months	Canarias	Performing an interaction related to obtaining documents	46,7
Internet users in the last 12 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	35,4
Internet users in the last 12 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25
Internet users in the last 12 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 12 months	Canarias	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Cantabria	Total	415.501
Internet users in the last 12 months	Cantabria	Use of one or more websites or apps of public administration agencies	80,1
Internet users in the last 12 months	Cantabria	Downloading or printing an official form	43,8
Internet users in the last 12 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	59,5
Internet users in the last 12 months	Cantabria	Online filing of tax returns in person	23,3
Internet users in the last 12 months	Cantabria	Performing an interaction related to access to information	58,5
Internet users in the last 12 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	43,5
Internet users in the last 12 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,6
Internet users in the last 12 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	43,4
Internet users in the last 12 months	Cantabria	Performing an interaction related to obtaining documents	37
Internet users in the last 12 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	21,6
Internet users in the last 12 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,6
Internet users in the last 12 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,8
Internet users in the last 12 months	Cantabria	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Castilla y León	Total	1.638.967
Internet users in the last 12 months	Castilla y León	Use of one or more websites or apps of public administration agencies	80,7
Internet users in the last 12 months	Castilla y León	Downloading or printing an official form	45,3
Internet users in the last 12 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	64
Internet users in the last 12 months	Castilla y León	Online filing of tax returns in person	23,9
Internet users in the last 12 months	Castilla y León	Performing an interaction related to access to information	59,8
Internet users in the last 12 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	45,3
Internet users in the last 12 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,2
Internet users in the last 12 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	45,5
Internet users in the last 12 months	Castilla y León	Performing an interaction related to obtaining documents	32,6
Internet users in the last 12 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	19,9
Internet users in the last 12 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,7
Internet users in the last 12 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,1
Internet users in the last 12 months	Castilla y León	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Castilla-La Mancha	Total	1.461.160
Internet users in the last 12 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	76,8
Internet users in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	40,9
Internet users in the last 12 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	60,5
Internet users in the last 12 months	Castilla-La Mancha	Online filing of tax returns in person	19,8
Internet users in the last 12 months	Castilla-La Mancha	Performing an interaction related to access to information	54,2
Internet users in the last 12 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	41,4
Internet users in the last 12 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,3
Internet users in the last 12 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	41,8
Internet users in the last 12 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	37,8
Internet users in the last 12 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	23,1
Internet users in the last 12 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 12 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 12 months	Castilla-La Mancha	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Cataluña	Total	5.645.818
Internet users in the last 12 months	Cataluña	Use of one or more websites or apps of public administration agencies	85,4
Internet users in the last 12 months	Cataluña	Downloading or printing an official form	50,1
Internet users in the last 12 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	63,3
Internet users in the last 12 months	Cataluña	Online filing of tax returns in person	30,4
Internet users in the last 12 months	Cataluña	Performing an interaction related to access to information	70,8
Internet users in the last 12 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	58,6
Internet users in the last 12 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,1
Internet users in the last 12 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	53,7
Internet users in the last 12 months	Cataluña	Performing an interaction related to obtaining documents	43,2
Internet users in the last 12 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	29,1
Internet users in the last 12 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 12 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 12 months	Cataluña	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Comunitat Valenciana	Total	3.715.656
Internet users in the last 12 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	51,7
Internet users in the last 12 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	64,3
Internet users in the last 12 months	Comunitat Valenciana	Online filing of tax returns in person	24,1
Internet users in the last 12 months	Comunitat Valenciana	Performing an interaction related to access to information	63,9
Internet users in the last 12 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	49,1
Internet users in the last 12 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Internet users in the last 12 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	49
Internet users in the last 12 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	48,4
Internet users in the last 12 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 12 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,1
Internet users in the last 12 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Internet users in the last 12 months	Comunitat Valenciana	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Extremadura	Total	720.519
Internet users in the last 12 months	Extremadura	Use of one or more websites or apps of public administration agencies	78,3
Internet users in the last 12 months	Extremadura	Downloading or printing an official form	47,7
Internet users in the last 12 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	61,6
Internet users in the last 12 months	Extremadura	Online filing of tax returns in person	23,8
Internet users in the last 12 months	Extremadura	Performing an interaction related to access to information	59
Internet users in the last 12 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	47,6
Internet users in the last 12 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,7
Internet users in the last 12 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	44,7
Internet users in the last 12 months	Extremadura	Performing an interaction related to obtaining documents	38,9
Internet users in the last 12 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	23,3
Internet users in the last 12 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 12 months	Extremadura	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Galicia	Total	1.837.553
Internet users in the last 12 months	Galicia	Use of one or more websites or apps of public administration agencies	83,5
Internet users in the last 12 months	Galicia	Downloading or printing an official form	52,3
Internet users in the last 12 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 12 months	Galicia	Online filing of tax returns in person	23
Internet users in the last 12 months	Galicia	Performing an interaction related to access to information	64,8
Internet users in the last 12 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	52,3
Internet users in the last 12 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 12 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	50,3
Internet users in the last 12 months	Galicia	Performing an interaction related to obtaining documents	41,5
Internet users in the last 12 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 12 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 12 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 12 months	Galicia	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Madrid, Comunidad de	Total	5.071.358
Internet users in the last 12 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	85,3
Internet users in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	53,7
Internet users in the last 12 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	66,9
Internet users in the last 12 months	Madrid, Comunidad de	Online filing of tax returns in person	36,9
Internet users in the last 12 months	Madrid, Comunidad de	Performing an interaction related to access to information	66,8
Internet users in the last 12 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	54,6
Internet users in the last 12 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,6
Internet users in the last 12 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	51,4
Internet users in the last 12 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	43,6
Internet users in the last 12 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	30,1
Internet users in the last 12 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,2
Internet users in the last 12 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 12 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Murcia, Región de	Total	1.114.322
Internet users in the last 12 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	83,6
Internet users in the last 12 months	Murcia, Región de	Downloading or printing an official form	47,8
Internet users in the last 12 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 12 months	Murcia, Región de	Online filing of tax returns in person	21,5
Internet users in the last 12 months	Murcia, Región de	Performing an interaction related to access to information	61,7
Internet users in the last 12 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	50,4
Internet users in the last 12 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,6
Internet users in the last 12 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	46,4
Internet users in the last 12 months	Murcia, Región de	Performing an interaction related to obtaining documents	41,2
Internet users in the last 12 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	26,6
Internet users in the last 12 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 12 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Murcia, Región de	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	473.330
Internet users in the last 12 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	84
Internet users in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	43
Internet users in the last 12 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	53,7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	22,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	68,7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	47,9
Internet users in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	41,1
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	País Vasco	Total	1.540.269
Internet users in the last 12 months	País Vasco	Use of one or more websites or apps of public administration agencies	83,1
Internet users in the last 12 months	País Vasco	Downloading or printing an official form	47,2
Internet users in the last 12 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	63,5
Internet users in the last 12 months	País Vasco	Online filing of tax returns in person	32
Internet users in the last 12 months	País Vasco	Performing an interaction related to access to information	63,2
Internet users in the last 12 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	47,8
Internet users in the last 12 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,7
Internet users in the last 12 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	48,5
Internet users in the last 12 months	País Vasco	Performing an interaction related to obtaining documents	38,9
Internet users in the last 12 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Internet users in the last 12 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,4
Internet users in the last 12 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	País Vasco	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Rioja, La	Total	223.096
Internet users in the last 12 months	Rioja, La	Use of one or more websites or apps of public administration agencies	84,4
Internet users in the last 12 months	Rioja, La	Downloading or printing an official form	46,5
Internet users in the last 12 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	64,7
Internet users in the last 12 months	Rioja, La	Online filing of tax returns in person	26,6
Internet users in the last 12 months	Rioja, La	Performing an interaction related to access to information	60,9
Internet users in the last 12 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	49,6
Internet users in the last 12 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,9
Internet users in the last 12 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	45,8
Internet users in the last 12 months	Rioja, La	Performing an interaction related to obtaining documents	38,9
Internet users in the last 12 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	23,3
Internet users in the last 12 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 12 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,3
Internet users in the last 12 months	Rioja, La	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Ceuta	Total	56.878
Internet users in the last 12 months	Ceuta	Use of one or more websites or apps of public administration agencies	87,6
Internet users in the last 12 months	Ceuta	Downloading or printing an official form	47,5
Internet users in the last 12 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	67
Internet users in the last 12 months	Ceuta	Online filing of tax returns in person	16,6
Internet users in the last 12 months	Ceuta	Performing an interaction related to access to information	61
Internet users in the last 12 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	46,7
Internet users in the last 12 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,8
Internet users in the last 12 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Internet users in the last 12 months	Ceuta	Performing an interaction related to obtaining documents	56,3
Internet users in the last 12 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	42,4
Internet users in the last 12 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,7
Internet users in the last 12 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,8
Internet users in the last 12 months	Ceuta	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Melilla	Total	60.118
Internet users in the last 12 months	Melilla	Use of one or more websites or apps of public administration agencies	90,7
Internet users in the last 12 months	Melilla	Downloading or printing an official form	60,8
Internet users in the last 12 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	65,2
Internet users in the last 12 months	Melilla	Online filing of tax returns in person	27,2
Internet users in the last 12 months	Melilla	Performing an interaction related to access to information	69,7
Internet users in the last 12 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	66,4
Internet users in the last 12 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,3
Internet users in the last 12 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 12 months	Melilla	Performing an interaction related to obtaining documents	55,2
Internet users in the last 12 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	48,7
Internet users in the last 12 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 12 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 12 months	Melilla	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	National Total	Total	34.312.027
Internet users in the last 3 months	National Total	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 3 months	National Total	Downloading or printing an official form	49,3
Internet users in the last 3 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	65,1
Internet users in the last 3 months	National Total	Online filing of tax returns in person	27,1
Internet users in the last 3 months	National Total	Performing an interaction related to access to information	63,7
Internet users in the last 3 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 3 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 3 months	National Total	Performing an interaction related to obtaining documents	42,3
Internet users in the last 3 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 3 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,5
Internet users in the last 3 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	National Total	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Andalucía	Total	6.139.317
Internet users in the last 3 months	Andalucía	Use of one or more websites or apps of public administration agencies	81,9
Internet users in the last 3 months	Andalucía	Downloading or printing an official form	46,3
Internet users in the last 3 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	66,4
Internet users in the last 3 months	Andalucía	Online filing of tax returns in person	23,5
Internet users in the last 3 months	Andalucía	Performing an interaction related to access to information	59,3
Internet users in the last 3 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	49,8
Internet users in the last 3 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,6
Internet users in the last 3 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	42,5
Internet users in the last 3 months	Andalucía	Performing an interaction related to obtaining documents	41,1
Internet users in the last 3 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	26,2
Internet users in the last 3 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25
Internet users in the last 3 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 3 months	Andalucía	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Aragón	Total	927.371
Internet users in the last 3 months	Aragón	Use of one or more websites or apps of public administration agencies	85
Internet users in the last 3 months	Aragón	Downloading or printing an official form	46,4
Internet users in the last 3 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 3 months	Aragón	Online filing of tax returns in person	28
Internet users in the last 3 months	Aragón	Performing an interaction related to access to information	58,3
Internet users in the last 3 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	49,7
Internet users in the last 3 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,5
Internet users in the last 3 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	41,3
Internet users in the last 3 months	Aragón	Performing an interaction related to obtaining documents	41,2
Internet users in the last 3 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Internet users in the last 3 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,3
Internet users in the last 3 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,7
Internet users in the last 3 months	Aragón	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Asturias, Principado de	Total	719.018
Internet users in the last 3 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	80,7
Internet users in the last 3 months	Asturias, Principado de	Downloading or printing an official form	52,2
Internet users in the last 3 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	53,8
Internet users in the last 3 months	Asturias, Principado de	Online filing of tax returns in person	25,2
Internet users in the last 3 months	Asturias, Principado de	Performing an interaction related to access to information	57,8
Internet users in the last 3 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	43,4
Internet users in the last 3 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,8
Internet users in the last 3 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	46,1
Internet users in the last 3 months	Asturias, Principado de	Performing an interaction related to obtaining documents	33,4
Internet users in the last 3 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	20,7
Internet users in the last 3 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,7
Internet users in the last 3 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,2
Internet users in the last 3 months	Asturias, Principado de	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Balears, Illes	Total	938.941
Internet users in the last 3 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 3 months	Balears, Illes	Downloading or printing an official form	49,5
Internet users in the last 3 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 3 months	Balears, Illes	Online filing of tax returns in person	23,5
Internet users in the last 3 months	Balears, Illes	Performing an interaction related to access to information	59,6
Internet users in the last 3 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	45,6
Internet users in the last 3 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,9
Internet users in the last 3 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	46,2
Internet users in the last 3 months	Balears, Illes	Performing an interaction related to obtaining documents	46,5
Internet users in the last 3 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	33,4
Internet users in the last 3 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,8
Internet users in the last 3 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 3 months	Balears, Illes	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Canarias	Total	1.739.626
Internet users in the last 3 months	Canarias	Use of one or more websites or apps of public administration agencies	83,2
Internet users in the last 3 months	Canarias	Downloading or printing an official form	50,2
Internet users in the last 3 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	67,6
Internet users in the last 3 months	Canarias	Online filing of tax returns in person	24,6
Internet users in the last 3 months	Canarias	Performing an interaction related to access to information	64,4
Internet users in the last 3 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	56,3
Internet users in the last 3 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Internet users in the last 3 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	44,7
Internet users in the last 3 months	Canarias	Performing an interaction related to obtaining documents	47
Internet users in the last 3 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	35,5
Internet users in the last 3 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 3 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Canarias	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Cantabria	Total	413.948
Internet users in the last 3 months	Cantabria	Use of one or more websites or apps of public administration agencies	80,4
Internet users in the last 3 months	Cantabria	Downloading or printing an official form	44
Internet users in the last 3 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	59,8
Internet users in the last 3 months	Cantabria	Online filing of tax returns in person	23,4
Internet users in the last 3 months	Cantabria	Performing an interaction related to access to information	58,7
Internet users in the last 3 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	43,6
Internet users in the last 3 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,7
Internet users in the last 3 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	43,6
Internet users in the last 3 months	Cantabria	Performing an interaction related to obtaining documents	37,1
Internet users in the last 3 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	21,7
Internet users in the last 3 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,7
Internet users in the last 3 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,8
Internet users in the last 3 months	Cantabria	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Castilla y León	Total	1.635.222
Internet users in the last 3 months	Castilla y León	Use of one or more websites or apps of public administration agencies	80,8
Internet users in the last 3 months	Castilla y León	Downloading or printing an official form	45,3
Internet users in the last 3 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	64,1
Internet users in the last 3 months	Castilla y León	Online filing of tax returns in person	23,9
Internet users in the last 3 months	Castilla y León	Performing an interaction related to access to information	59,9
Internet users in the last 3 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	45,4
Internet users in the last 3 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,2
Internet users in the last 3 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	45,6
Internet users in the last 3 months	Castilla y León	Performing an interaction related to obtaining documents	32,7
Internet users in the last 3 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	19,9
Internet users in the last 3 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,8
Internet users in the last 3 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,1
Internet users in the last 3 months	Castilla y León	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Castilla-La Mancha	Total	1.454.928
Internet users in the last 3 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	77
Internet users in the last 3 months	Castilla-La Mancha	Downloading or printing an official form	41,1
Internet users in the last 3 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	60,7
Internet users in the last 3 months	Castilla-La Mancha	Online filing of tax returns in person	19,9
Internet users in the last 3 months	Castilla-La Mancha	Performing an interaction related to access to information	54,3
Internet users in the last 3 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	41,5
Internet users in the last 3 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Internet users in the last 3 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	41,9
Internet users in the last 3 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	38
Internet users in the last 3 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	23,2
Internet users in the last 3 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Internet users in the last 3 months	Castilla-La Mancha	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Cataluña	Total	5.613.095
Internet users in the last 3 months	Cataluña	Use of one or more websites or apps of public administration agencies	85,9
Internet users in the last 3 months	Cataluña	Downloading or printing an official form	50,4
Internet users in the last 3 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	63,6
Internet users in the last 3 months	Cataluña	Online filing of tax returns in person	30,5
Internet users in the last 3 months	Cataluña	Performing an interaction related to access to information	71,2
Internet users in the last 3 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	58,9
Internet users in the last 3 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,2
Internet users in the last 3 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	54
Internet users in the last 3 months	Cataluña	Performing an interaction related to obtaining documents	43,5
Internet users in the last 3 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	29,2
Internet users in the last 3 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 3 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 3 months	Cataluña	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Comunitat Valenciana	Total	3.688.053
Internet users in the last 3 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	83,1
Internet users in the last 3 months	Comunitat Valenciana	Downloading or printing an official form	51,8
Internet users in the last 3 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	64,2
Internet users in the last 3 months	Comunitat Valenciana	Online filing of tax returns in person	24,3
Internet users in the last 3 months	Comunitat Valenciana	Performing an interaction related to access to information	64,1
Internet users in the last 3 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	49,1
Internet users in the last 3 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Internet users in the last 3 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	49,2
Internet users in the last 3 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	48,6
Internet users in the last 3 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	34,2
Internet users in the last 3 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 3 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 3 months	Comunitat Valenciana	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Extremadura	Total	712.651
Internet users in the last 3 months	Extremadura	Use of one or more websites or apps of public administration agencies	79
Internet users in the last 3 months	Extremadura	Downloading or printing an official form	48,2
Internet users in the last 3 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	62,1
Internet users in the last 3 months	Extremadura	Online filing of tax returns in person	24,1
Internet users in the last 3 months	Extremadura	Performing an interaction related to access to information	59,7
Internet users in the last 3 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	48,1
Internet users in the last 3 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,9
Internet users in the last 3 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	45,2
Internet users in the last 3 months	Extremadura	Performing an interaction related to obtaining documents	39,4
Internet users in the last 3 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	23,5
Internet users in the last 3 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 3 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,3
Internet users in the last 3 months	Extremadura	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Galicia	Total	1.827.080
Internet users in the last 3 months	Galicia	Use of one or more websites or apps of public administration agencies	83,9
Internet users in the last 3 months	Galicia	Downloading or printing an official form	52,6
Internet users in the last 3 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	70,2
Internet users in the last 3 months	Galicia	Online filing of tax returns in person	23,2
Internet users in the last 3 months	Galicia	Performing an interaction related to access to information	65,2
Internet users in the last 3 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	52,6
Internet users in the last 3 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 3 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	50,6
Internet users in the last 3 months	Galicia	Performing an interaction related to obtaining documents	41,7
Internet users in the last 3 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	28,9
Internet users in the last 3 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 3 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 3 months	Galicia	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Madrid, Comunidad de	Total	5.054.723
Internet users in the last 3 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	85,6
Internet users in the last 3 months	Madrid, Comunidad de	Downloading or printing an official form	53,9
Internet users in the last 3 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	67,1
Internet users in the last 3 months	Madrid, Comunidad de	Online filing of tax returns in person	37
Internet users in the last 3 months	Madrid, Comunidad de	Performing an interaction related to access to information	67,1
Internet users in the last 3 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	54,8
Internet users in the last 3 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,7
Internet users in the last 3 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	51,6
Internet users in the last 3 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	43,7
Internet users in the last 3 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Internet users in the last 3 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,3
Internet users in the last 3 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 3 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Murcia, Región de	Total	1.110.861
Internet users in the last 3 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	83,7
Internet users in the last 3 months	Murcia, Región de	Downloading or printing an official form	47,9
Internet users in the last 3 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	69,7
Internet users in the last 3 months	Murcia, Región de	Online filing of tax returns in person	21,6
Internet users in the last 3 months	Murcia, Región de	Performing an interaction related to access to information	61,9
Internet users in the last 3 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	50,6
Internet users in the last 3 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,6
Internet users in the last 3 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Internet users in the last 3 months	Murcia, Región de	Performing an interaction related to obtaining documents	41,3
Internet users in the last 3 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	26,7
Internet users in the last 3 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Internet users in the last 3 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 3 months	Murcia, Región de	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	469.530
Internet users in the last 3 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	84,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Downloading or printing an official form	43,4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	54,1
Internet users in the last 3 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	22,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	69,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	52,2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,9
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	48,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	41,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	País Vasco	Total	1.530.693
Internet users in the last 3 months	País Vasco	Use of one or more websites or apps of public administration agencies	83,5
Internet users in the last 3 months	País Vasco	Downloading or printing an official form	47,5
Internet users in the last 3 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	63,7
Internet users in the last 3 months	País Vasco	Online filing of tax returns in person	32,2
Internet users in the last 3 months	País Vasco	Performing an interaction related to access to information	63,5
Internet users in the last 3 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	48
Internet users in the last 3 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,8
Internet users in the last 3 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	48,8
Internet users in the last 3 months	País Vasco	Performing an interaction related to obtaining documents	39,2
Internet users in the last 3 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	30,4
Internet users in the last 3 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,5
Internet users in the last 3 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	País Vasco	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Rioja, La	Total	219.974
Internet users in the last 3 months	Rioja, La	Use of one or more websites or apps of public administration agencies	84,6
Internet users in the last 3 months	Rioja, La	Downloading or printing an official form	46,6
Internet users in the last 3 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	64,9
Internet users in the last 3 months	Rioja, La	Online filing of tax returns in person	26,9
Internet users in the last 3 months	Rioja, La	Performing an interaction related to access to information	61,5
Internet users in the last 3 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	50,1
Internet users in the last 3 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,2
Internet users in the last 3 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	46,4
Internet users in the last 3 months	Rioja, La	Performing an interaction related to obtaining documents	39,4
Internet users in the last 3 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	23,6
Internet users in the last 3 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,3
Internet users in the last 3 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Internet users in the last 3 months	Rioja, La	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Ceuta	Total	56.878
Internet users in the last 3 months	Ceuta	Use of one or more websites or apps of public administration agencies	87,6
Internet users in the last 3 months	Ceuta	Downloading or printing an official form	47,5
Internet users in the last 3 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	67
Internet users in the last 3 months	Ceuta	Online filing of tax returns in person	16,6
Internet users in the last 3 months	Ceuta	Performing an interaction related to access to information	61
Internet users in the last 3 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	46,7
Internet users in the last 3 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,8
Internet users in the last 3 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Internet users in the last 3 months	Ceuta	Performing an interaction related to obtaining documents	56,3
Internet users in the last 3 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	42,4
Internet users in the last 3 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,7
Internet users in the last 3 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,8
Internet users in the last 3 months	Ceuta	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Melilla	Total	60.118
Internet users in the last 3 months	Melilla	Use of one or more websites or apps of public administration agencies	90,7
Internet users in the last 3 months	Melilla	Downloading or printing an official form	60,8
Internet users in the last 3 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	65,2
Internet users in the last 3 months	Melilla	Online filing of tax returns in person	27,2
Internet users in the last 3 months	Melilla	Performing an interaction related to access to information	69,7
Internet users in the last 3 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	66,4
Internet users in the last 3 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,3
Internet users in the last 3 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 3 months	Melilla	Performing an interaction related to obtaining documents	55,2
Internet users in the last 3 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	48,7
Internet users in the last 3 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 3 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 3 months	Melilla	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Total	28.644.547
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Downloading or printing an official form	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	78,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Online filing of tax returns in person	32,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Performing an interaction related to access to information	76,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	57,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Performing an interaction related to obtaining documents	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Total	5.031.145
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Downloading or printing an official form	56,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	81
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Online filing of tax returns in person	28,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Performing an interaction related to access to information	72,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	60,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	51,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Performing an interaction related to obtaining documents	50,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	32
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Total	788.696
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Downloading or printing an official form	54,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	82,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Online filing of tax returns in person	32,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Performing an interaction related to access to information	68,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	58,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	48,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Performing an interaction related to obtaining documents	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	35,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Total	581.047
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Downloading or printing an official form	64,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	66,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Online filing of tax returns in person	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Performing an interaction related to access to information	71,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Performing an interaction related to obtaining documents	41,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	25,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Total	782.925
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Downloading or printing an official form	59,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	74,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Online filing of tax returns in person	28,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Performing an interaction related to access to information	71,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	55,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Performing an interaction related to obtaining documents	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Total	1.448.727
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Downloading or printing an official form	60,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	81,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Online filing of tax returns in person	29,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Performing an interaction related to access to information	77,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	67,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	53,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Performing an interaction related to obtaining documents	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	42,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Total	332.877
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Downloading or printing an official form	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	74,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Online filing of tax returns in person	29,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Performing an interaction related to access to information	73
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Performing an interaction related to obtaining documents	46,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	27
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Total	1.322.540
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Downloading or printing an official form	56,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	79,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Online filing of tax returns in person	29,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Performing an interaction related to access to information	74,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	56,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Performing an interaction related to obtaining documents	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	24,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Total	1.121.682
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	53,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	78,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Online filing of tax returns in person	25,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Performing an interaction related to access to information	70,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	54,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	49,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Total	4.821.990
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Downloading or printing an official form	58,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Online filing of tax returns in person	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Performing an interaction related to access to information	82,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	68,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	62,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Performing an interaction related to obtaining documents	50,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Total	3.084.770
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	62,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	77,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Online filing of tax returns in person	29
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Performing an interaction related to access to information	77
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	59,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	32
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	58,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	41,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Total	564.496
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Downloading or printing an official form	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	78,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Online filing of tax returns in person	30,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Performing an interaction related to access to information	75,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	60,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Performing an interaction related to obtaining documents	49,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Total	1.533.814
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Downloading or printing an official form	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	83,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Online filing of tax returns in person	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Performing an interaction related to access to information	77,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	62,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	60,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Performing an interaction related to obtaining documents	49,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Total	4.328.158
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	62,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	78,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Online filing of tax returns in person	43,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Performing an interaction related to access to information	78,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	64
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	60,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	35,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Total	931.073
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Downloading or printing an official form	57,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	83,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Online filing of tax returns in person	25,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Performing an interaction related to access to information	73,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	60,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Performing an interaction related to obtaining documents	49,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Total	397.523
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	51,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	26,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	81,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	61,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	57
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	49
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Total	1.280.479
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Downloading or printing an official form	56,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	76,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Online filing of tax returns in person	38,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Performing an interaction related to access to information	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	58,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Performing an interaction related to obtaining documents	46,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	36,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Total	188.203
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Downloading or printing an official form	55,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Online filing of tax returns in person	31,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Performing an interaction related to access to information	72,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	58,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Performing an interaction related to obtaining documents	46,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Total	49.853
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Downloading or printing an official form	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	76,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Online filing of tax returns in person	18,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Performing an interaction related to access to information	69,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	53,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	53,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Performing an interaction related to obtaining documents	64,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	48,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	38,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Total	54.548
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Downloading or printing an official form	67
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	71,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Online filing of tax returns in person	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Performing an interaction related to access to information	76,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	73,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Performing an interaction related to obtaining documents	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	53,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Total	28.605.439
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Downloading or printing an official form	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	78,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Online filing of tax returns in person	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Performing an interaction related to access to information	76,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Performing an interaction related to obtaining documents	50,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Total	5.026.163
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Downloading or printing an official form	56,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	81,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Online filing of tax returns in person	28,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Performing an interaction related to access to information	72,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	51,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Performing an interaction related to obtaining documents	50,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Total	788.696
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Downloading or printing an official form	54,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	82,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Online filing of tax returns in person	32,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Performing an interaction related to access to information	68,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	58,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	48,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Performing an interaction related to obtaining documents	48,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	35,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Total	580.214
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Downloading or printing an official form	64,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	66,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Online filing of tax returns in person	31,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Performing an interaction related to access to information	71,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	53,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	32
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Performing an interaction related to obtaining documents	41,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	25,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Total	782.925
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Downloading or printing an official form	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	74,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Online filing of tax returns in person	28,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Performing an interaction related to access to information	71,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	54,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	55,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Performing an interaction related to obtaining documents	55,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Total	1.448.094
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Downloading or printing an official form	60,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	81,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Online filing of tax returns in person	29,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Performing an interaction related to access to information	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	67,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	53,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Performing an interaction related to obtaining documents	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	42,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Total	332.877
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Downloading or printing an official form	54,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	74,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Online filing of tax returns in person	29,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Performing an interaction related to access to information	73
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	54,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	54,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Performing an interaction related to obtaining documents	46,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Total	1.321.947
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Downloading or printing an official form	56,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	79,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Online filing of tax returns in person	29,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Performing an interaction related to access to information	74,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	56,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Performing an interaction related to obtaining documents	40,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	24,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Total	1.120.488
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	53,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	78,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Online filing of tax returns in person	25,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Performing an interaction related to access to information	70,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	54,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	49,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	30,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Total	4.820.343
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Downloading or printing an official form	58,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Online filing of tax returns in person	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Performing an interaction related to access to information	82,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	68,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	62,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Performing an interaction related to obtaining documents	50,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	34
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Total	3.062.970
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	62,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Online filing of tax returns in person	29,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Performing an interaction related to access to information	77,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	32
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	59,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	58,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	41,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Total	563.288
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Downloading or printing an official form	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	78,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Online filing of tax returns in person	30,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Performing an interaction related to access to information	75,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	57,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Performing an interaction related to obtaining documents	49,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Total	1.533.814
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Downloading or printing an official form	62,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	83,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Online filing of tax returns in person	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Performing an interaction related to access to information	77,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	62,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	60,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Performing an interaction related to obtaining documents	49,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Total	4.328.158
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	62,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	78,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Online filing of tax returns in person	43,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Performing an interaction related to access to information	78,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	64
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	60,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	51
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	35,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Total	929.480
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Downloading or printing an official form	57,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	83,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Online filing of tax returns in person	25,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Performing an interaction related to access to information	74
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	60,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	55,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Performing an interaction related to obtaining documents	49,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	31,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Total	397.523
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	51,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	26,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	81,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	61,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	57
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	49
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Total	1.277.908
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Downloading or printing an official form	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	76,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Online filing of tax returns in person	38,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Performing an interaction related to access to information	76
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	58,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Performing an interaction related to obtaining documents	46,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	36,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Total	186.148
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Downloading or printing an official form	55,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Online filing of tax returns in person	31,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Performing an interaction related to access to information	72,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Performing an interaction related to obtaining documents	46,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	27,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Total	49.853
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Downloading or printing an official form	54,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	76,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Online filing of tax returns in person	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Performing an interaction related to access to information	69,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	53,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	53,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Performing an interaction related to obtaining documents	64,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	48,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	38,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Total	54.548
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Downloading or printing an official form	67
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	71,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Online filing of tax returns in person	30
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Performing an interaction related to access to information	76,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	73,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Performing an interaction related to obtaining documents	60,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	53,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Average of types of contact with public administration agencies	4,3