Reference population	Autonomous City and Community	Documentation or claim	Total
Total Persons	National Total	Total	35.949.285
Total Persons	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,4
Total Persons	National Total	They have requested an official document or certificate	27,4
Total Persons	National Total	They have applied for grants or rights	23,4
Total Persons	National Total	Other requests, claims, or complaints	7
Total Persons	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons	Andalucía	Total	6.477.570
Total Persons	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,9
Total Persons	Andalucía	They have requested an official document or certificate	24,9
Total Persons	Andalucía	They have applied for grants or rights	23,7
Total Persons	Andalucía	Other requests, claims, or complaints	5,9
Total Persons	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Aragón	Total	970.615
Total Persons	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,3
Total Persons	Aragón	They have requested an official document or certificate	28,9
Total Persons	Aragón	They have applied for grants or rights	21,3
Total Persons	Aragón	Other requests, claims, or complaints	4,5
Total Persons	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3,3
Total Persons	Asturias, Principado de	Total	753.752
Total Persons	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,9
Total Persons	Asturias, Principado de	They have requested an official document or certificate	19,7
Total Persons	Asturias, Principado de	They have applied for grants or rights	16,9
Total Persons	Asturias, Principado de	Other requests, claims, or complaints	5
Total Persons	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Total Persons	Balears, Illes	Total	965.956
Total Persons	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,2
Total Persons	Balears, Illes	They have requested an official document or certificate	32,5
Total Persons	Balears, Illes	They have applied for grants or rights	22,2
Total Persons	Balears, Illes	Other requests, claims, or complaints	6,1
Total Persons	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons	Canarias	Total	1.808.096
Total Persons	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,2
Total Persons	Canarias	They have requested an official document or certificate	34,2
Total Persons	Canarias	They have applied for grants or rights	24,2
Total Persons	Canarias	Other requests, claims, or complaints	7
Total Persons	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	3,3
Total Persons	Cantabria	Total	441.629
Total Persons	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,8
Total Persons	Cantabria	They have requested an official document or certificate	20,3
Total Persons	Cantabria	They have applied for grants or rights	22,2
Total Persons	Cantabria	Other requests, claims, or complaints	5,4
Total Persons	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Total Persons	Castilla y León	Total	1.736.375
Total Persons	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,8
Total Persons	Castilla y León	They have requested an official document or certificate	18,8
Total Persons	Castilla y León	They have applied for grants or rights	19,6
Total Persons	Castilla y León	Other requests, claims, or complaints	3,9
Total Persons	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Total Persons	Castilla-La Mancha	Total	1.542.385
Total Persons	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,8
Total Persons	Castilla-La Mancha	They have requested an official document or certificate	21,8
Total Persons	Castilla-La Mancha	They have applied for grants or rights	25,7
Total Persons	Castilla-La Mancha	Other requests, claims, or complaints	7,6
Total Persons	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Cataluña	Total	5.797.054
Total Persons	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Total Persons	Cataluña	They have requested an official document or certificate	28,3
Total Persons	Cataluña	They have applied for grants or rights	22,4
Total Persons	Cataluña	Other requests, claims, or complaints	8,8
Total Persons	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Total Persons	Comunitat Valenciana	Total	3.892.134
Total Persons	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,2
Total Persons	Comunitat Valenciana	They have requested an official document or certificate	32,5
Total Persons	Comunitat Valenciana	They have applied for grants or rights	27,8
Total Persons	Comunitat Valenciana	Other requests, claims, or complaints	6,5
Total Persons	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	2,5
Total Persons	Extremadura	Total	783.619
Total Persons	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,8
Total Persons	Extremadura	They have requested an official document or certificate	21,4
Total Persons	Extremadura	They have applied for grants or rights	22,4
Total Persons	Extremadura	Other requests, claims, or complaints	5,7
Total Persons	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Total Persons	Galicia	Total	1.982.136
Total Persons	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,5
Total Persons	Galicia	They have requested an official document or certificate	26,6
Total Persons	Galicia	They have applied for grants or rights	23,2
Total Persons	Galicia	Other requests, claims, or complaints	6,6
Total Persons	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Total Persons	Madrid, Comunidad de	Total	5.191.914
Total Persons	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,5
Total Persons	Madrid, Comunidad de	They have requested an official document or certificate	29,4
Total Persons	Madrid, Comunidad de	They have applied for grants or rights	23,7
Total Persons	Madrid, Comunidad de	Other requests, claims, or complaints	9,4
Total Persons	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons	Murcia, Región de	Total	1.154.828
Total Persons	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,7
Total Persons	Murcia, Región de	They have requested an official document or certificate	25,7
Total Persons	Murcia, Región de	They have applied for grants or rights	26
Total Persons	Murcia, Región de	Other requests, claims, or complaints	7,2
Total Persons	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons	Navarra, Comunidad Foral de	Total	489.272
Total Persons	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,8
Total Persons	Navarra, Comunidad Foral de	They have requested an official document or certificate	27,6
Total Persons	Navarra, Comunidad Foral de	They have applied for grants or rights	20,5
Total Persons	Navarra, Comunidad Foral de	Other requests, claims, or complaints	6,4
Total Persons	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	5,7
Total Persons	País Vasco	Total	1.606.614
Total Persons	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,3
Total Persons	País Vasco	They have requested an official document or certificate	28,9
Total Persons	País Vasco	They have applied for grants or rights	19,6
Total Persons	País Vasco	Other requests, claims, or complaints	6,3
Total Persons	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Rioja, La	Total	234.646
Total Persons	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37
Total Persons	Rioja, La	They have requested an official document or certificate	22,2
Total Persons	Rioja, La	They have applied for grants or rights	21,9
Total Persons	Rioja, La	Other requests, claims, or complaints	6
Total Persons	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Total Persons	Ceuta	Total	60.155
Total Persons	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,2
Total Persons	Ceuta	They have requested an official document or certificate	40,1
Total Persons	Ceuta	They have applied for grants or rights	31,9
Total Persons	Ceuta	Other requests, claims, or complaints	3,6
Total Persons	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	18,4
Total Persons	Melilla	Total	60.535
Total Persons	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54,8
Total Persons	Melilla	They have requested an official document or certificate	48,3
Total Persons	Melilla	They have applied for grants or rights	26,7
Total Persons	Melilla	Other requests, claims, or complaints	7,7
Total Persons	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 12 months	National Total	Total	34.497.105
Internet users in the last 12 months	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 12 months	National Total	They have requested an official document or certificate	28,6
Internet users in the last 12 months	National Total	They have applied for grants or rights	24,4
Internet users in the last 12 months	National Total	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Andalucía	Total	6.180.842
Internet users in the last 12 months	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,8
Internet users in the last 12 months	Andalucía	They have requested an official document or certificate	26,1
Internet users in the last 12 months	Andalucía	They have applied for grants or rights	24,8
Internet users in the last 12 months	Andalucía	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Internet users in the last 12 months	Aragón	Total	929.519
Internet users in the last 12 months	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,1
Internet users in the last 12 months	Aragón	They have requested an official document or certificate	30,1
Internet users in the last 12 months	Aragón	They have applied for grants or rights	22,2
Internet users in the last 12 months	Aragón	Other requests, claims, or complaints	4,7
Internet users in the last 12 months	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 12 months	Asturias, Principado de	Total	719.851
Internet users in the last 12 months	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,4
Internet users in the last 12 months	Asturias, Principado de	They have requested an official document or certificate	20,6
Internet users in the last 12 months	Asturias, Principado de	They have applied for grants or rights	17,7
Internet users in the last 12 months	Asturias, Principado de	Other requests, claims, or complaints	5,2
Internet users in the last 12 months	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Balears, Illes	Total	942.667
Internet users in the last 12 months	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,4
Internet users in the last 12 months	Balears, Illes	They have requested an official document or certificate	33,3
Internet users in the last 12 months	Balears, Illes	They have applied for grants or rights	22,7
Internet users in the last 12 months	Balears, Illes	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Canarias	Total	1.749.680
Internet users in the last 12 months	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,7
Internet users in the last 12 months	Canarias	They have requested an official document or certificate	35,4
Internet users in the last 12 months	Canarias	They have applied for grants or rights	25
Internet users in the last 12 months	Canarias	Other requests, claims, or complaints	7,2
Internet users in the last 12 months	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 12 months	Cantabria	Total	415.501
Internet users in the last 12 months	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37
Internet users in the last 12 months	Cantabria	They have requested an official document or certificate	21,6
Internet users in the last 12 months	Cantabria	They have applied for grants or rights	23,6
Internet users in the last 12 months	Cantabria	Other requests, claims, or complaints	5,8
Internet users in the last 12 months	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	3,2
Internet users in the last 12 months	Castilla y León	Total	1.638.967
Internet users in the last 12 months	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,6
Internet users in the last 12 months	Castilla y León	They have requested an official document or certificate	19,9
Internet users in the last 12 months	Castilla y León	They have applied for grants or rights	20,7
Internet users in the last 12 months	Castilla y León	Other requests, claims, or complaints	4,1
Internet users in the last 12 months	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 12 months	Castilla-La Mancha	Total	1.461.160
Internet users in the last 12 months	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,8
Internet users in the last 12 months	Castilla-La Mancha	They have requested an official document or certificate	23,1
Internet users in the last 12 months	Castilla-La Mancha	They have applied for grants or rights	27,1
Internet users in the last 12 months	Castilla-La Mancha	Other requests, claims, or complaints	8,1
Internet users in the last 12 months	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Cataluña	Total	5.645.818
Internet users in the last 12 months	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,2
Internet users in the last 12 months	Cataluña	They have requested an official document or certificate	29,1
Internet users in the last 12 months	Cataluña	They have applied for grants or rights	23
Internet users in the last 12 months	Cataluña	Other requests, claims, or complaints	9
Internet users in the last 12 months	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Comunitat Valenciana	Total	3.715.656
Internet users in the last 12 months	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,4
Internet users in the last 12 months	Comunitat Valenciana	They have requested an official document or certificate	34,1
Internet users in the last 12 months	Comunitat Valenciana	They have applied for grants or rights	29,1
Internet users in the last 12 months	Comunitat Valenciana	Other requests, claims, or complaints	6,8
Internet users in the last 12 months	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	2,6
Internet users in the last 12 months	Extremadura	Total	720.519
Internet users in the last 12 months	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,9
Internet users in the last 12 months	Extremadura	They have requested an official document or certificate	23,3
Internet users in the last 12 months	Extremadura	They have applied for grants or rights	24,4
Internet users in the last 12 months	Extremadura	Other requests, claims, or complaints	6,2
Internet users in the last 12 months	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 12 months	Galicia	Total	1.837.553
Internet users in the last 12 months	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,5
Internet users in the last 12 months	Galicia	They have requested an official document or certificate	28,7
Internet users in the last 12 months	Galicia	They have applied for grants or rights	25,1
Internet users in the last 12 months	Galicia	Other requests, claims, or complaints	7,1
Internet users in the last 12 months	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Madrid, Comunidad de	Total	5.071.358
Internet users in the last 12 months	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,6
Internet users in the last 12 months	Madrid, Comunidad de	They have requested an official document or certificate	30,1
Internet users in the last 12 months	Madrid, Comunidad de	They have applied for grants or rights	24,2
Internet users in the last 12 months	Madrid, Comunidad de	Other requests, claims, or complaints	9,6
Internet users in the last 12 months	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Murcia, Región de	Total	1.114.322
Internet users in the last 12 months	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,2
Internet users in the last 12 months	Murcia, Región de	They have requested an official document or certificate	26,6
Internet users in the last 12 months	Murcia, Región de	They have applied for grants or rights	26,9
Internet users in the last 12 months	Murcia, Región de	Other requests, claims, or complaints	7,4
Internet users in the last 12 months	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	473.330
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,1
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have requested an official document or certificate	28,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have applied for grants or rights	21,2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 12 months	País Vasco	Total	1.540.269
Internet users in the last 12 months	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,9
Internet users in the last 12 months	País Vasco	They have requested an official document or certificate	30,2
Internet users in the last 12 months	País Vasco	They have applied for grants or rights	20,4
Internet users in the last 12 months	País Vasco	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Internet users in the last 12 months	Rioja, La	Total	223.096
Internet users in the last 12 months	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,9
Internet users in the last 12 months	Rioja, La	They have requested an official document or certificate	23,3
Internet users in the last 12 months	Rioja, La	They have applied for grants or rights	23
Internet users in the last 12 months	Rioja, La	Other requests, claims, or complaints	6,3
Internet users in the last 12 months	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 12 months	Ceuta	Total	56.878
Internet users in the last 12 months	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56,3
Internet users in the last 12 months	Ceuta	They have requested an official document or certificate	42,4
Internet users in the last 12 months	Ceuta	They have applied for grants or rights	33,7
Internet users in the last 12 months	Ceuta	Other requests, claims, or complaints	3,8
Internet users in the last 12 months	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	19,5
Internet users in the last 12 months	Melilla	Total	60.118
Internet users in the last 12 months	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,2
Internet users in the last 12 months	Melilla	They have requested an official document or certificate	48,7
Internet users in the last 12 months	Melilla	They have applied for grants or rights	26,9
Internet users in the last 12 months	Melilla	Other requests, claims, or complaints	7,7
Internet users in the last 12 months	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	National Total	Total	34.312.027
Internet users in the last 3 months	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,3
Internet users in the last 3 months	National Total	They have requested an official document or certificate	28,7
Internet users in the last 3 months	National Total	They have applied for grants or rights	24,5
Internet users in the last 3 months	National Total	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Andalucía	Total	6.139.317
Internet users in the last 3 months	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,1
Internet users in the last 3 months	Andalucía	They have requested an official document or certificate	26,2
Internet users in the last 3 months	Andalucía	They have applied for grants or rights	25
Internet users in the last 3 months	Andalucía	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Internet users in the last 3 months	Aragón	Total	927.371
Internet users in the last 3 months	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,2
Internet users in the last 3 months	Aragón	They have requested an official document or certificate	30,2
Internet users in the last 3 months	Aragón	They have applied for grants or rights	22,3
Internet users in the last 3 months	Aragón	Other requests, claims, or complaints	4,7
Internet users in the last 3 months	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Internet users in the last 3 months	Asturias, Principado de	Total	719.018
Internet users in the last 3 months	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,4
Internet users in the last 3 months	Asturias, Principado de	They have requested an official document or certificate	20,7
Internet users in the last 3 months	Asturias, Principado de	They have applied for grants or rights	17,7
Internet users in the last 3 months	Asturias, Principado de	Other requests, claims, or complaints	5,2
Internet users in the last 3 months	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 3 months	Balears, Illes	Total	938.941
Internet users in the last 3 months	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,5
Internet users in the last 3 months	Balears, Illes	They have requested an official document or certificate	33,4
Internet users in the last 3 months	Balears, Illes	They have applied for grants or rights	22,8
Internet users in the last 3 months	Balears, Illes	Other requests, claims, or complaints	6,2
Internet users in the last 3 months	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 3 months	Canarias	Total	1.739.626
Internet users in the last 3 months	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47
Internet users in the last 3 months	Canarias	They have requested an official document or certificate	35,5
Internet users in the last 3 months	Canarias	They have applied for grants or rights	25,1
Internet users in the last 3 months	Canarias	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	3,4
Internet users in the last 3 months	Cantabria	Total	413.948
Internet users in the last 3 months	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,1
Internet users in the last 3 months	Cantabria	They have requested an official document or certificate	21,7
Internet users in the last 3 months	Cantabria	They have applied for grants or rights	23,7
Internet users in the last 3 months	Cantabria	Other requests, claims, or complaints	5,8
Internet users in the last 3 months	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	3,3
Internet users in the last 3 months	Castilla y León	Total	1.635.222
Internet users in the last 3 months	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,7
Internet users in the last 3 months	Castilla y León	They have requested an official document or certificate	19,9
Internet users in the last 3 months	Castilla y León	They have applied for grants or rights	20,8
Internet users in the last 3 months	Castilla y León	Other requests, claims, or complaints	4,1
Internet users in the last 3 months	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 3 months	Castilla-La Mancha	Total	1.454.928
Internet users in the last 3 months	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38
Internet users in the last 3 months	Castilla-La Mancha	They have requested an official document or certificate	23,2
Internet users in the last 3 months	Castilla-La Mancha	They have applied for grants or rights	27,3
Internet users in the last 3 months	Castilla-La Mancha	Other requests, claims, or complaints	8,1
Internet users in the last 3 months	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Cataluña	Total	5.613.095
Internet users in the last 3 months	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,5
Internet users in the last 3 months	Cataluña	They have requested an official document or certificate	29,2
Internet users in the last 3 months	Cataluña	They have applied for grants or rights	23,1
Internet users in the last 3 months	Cataluña	Other requests, claims, or complaints	9,1
Internet users in the last 3 months	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Comunitat Valenciana	Total	3.688.053
Internet users in the last 3 months	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,6
Internet users in the last 3 months	Comunitat Valenciana	They have requested an official document or certificate	34,2
Internet users in the last 3 months	Comunitat Valenciana	They have applied for grants or rights	29,2
Internet users in the last 3 months	Comunitat Valenciana	Other requests, claims, or complaints	6,9
Internet users in the last 3 months	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	2,6
Internet users in the last 3 months	Extremadura	Total	712.651
Internet users in the last 3 months	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 3 months	Extremadura	They have requested an official document or certificate	23,5
Internet users in the last 3 months	Extremadura	They have applied for grants or rights	24,6
Internet users in the last 3 months	Extremadura	Other requests, claims, or complaints	6,3
Internet users in the last 3 months	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	Galicia	Total	1.827.080
Internet users in the last 3 months	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,7
Internet users in the last 3 months	Galicia	They have requested an official document or certificate	28,9
Internet users in the last 3 months	Galicia	They have applied for grants or rights	25,2
Internet users in the last 3 months	Galicia	Other requests, claims, or complaints	7,1
Internet users in the last 3 months	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Madrid, Comunidad de	Total	5.054.723
Internet users in the last 3 months	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,7
Internet users in the last 3 months	Madrid, Comunidad de	They have requested an official document or certificate	30,2
Internet users in the last 3 months	Madrid, Comunidad de	They have applied for grants or rights	24,3
Internet users in the last 3 months	Madrid, Comunidad de	Other requests, claims, or complaints	9,6
Internet users in the last 3 months	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 3 months	Murcia, Región de	Total	1.110.861
Internet users in the last 3 months	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Internet users in the last 3 months	Murcia, Región de	They have requested an official document or certificate	26,7
Internet users in the last 3 months	Murcia, Región de	They have applied for grants or rights	27
Internet users in the last 3 months	Murcia, Región de	Other requests, claims, or complaints	7,5
Internet users in the last 3 months	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	469.530
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have requested an official document or certificate	28,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have applied for grants or rights	21,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 3 months	País Vasco	Total	1.530.693
Internet users in the last 3 months	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,2
Internet users in the last 3 months	País Vasco	They have requested an official document or certificate	30,4
Internet users in the last 3 months	País Vasco	They have applied for grants or rights	20,5
Internet users in the last 3 months	País Vasco	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Rioja, La	Total	219.974
Internet users in the last 3 months	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 3 months	Rioja, La	They have requested an official document or certificate	23,6
Internet users in the last 3 months	Rioja, La	They have applied for grants or rights	23,3
Internet users in the last 3 months	Rioja, La	Other requests, claims, or complaints	6,4
Internet users in the last 3 months	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Internet users in the last 3 months	Ceuta	Total	56.878
Internet users in the last 3 months	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56,3
Internet users in the last 3 months	Ceuta	They have requested an official document or certificate	42,4
Internet users in the last 3 months	Ceuta	They have applied for grants or rights	33,7
Internet users in the last 3 months	Ceuta	Other requests, claims, or complaints	3,8
Internet users in the last 3 months	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	19,5
Internet users in the last 3 months	Melilla	Total	60.118
Internet users in the last 3 months	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,2
Internet users in the last 3 months	Melilla	They have requested an official document or certificate	48,7
Internet users in the last 3 months	Melilla	They have applied for grants or rights	26,9
Internet users in the last 3 months	Melilla	Other requests, claims, or complaints	7,7
Internet users in the last 3 months	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3