Reference population	Demographic characteristics	Type of contact	Total
Total Persons	Total Persons	Total	36.663.412
Total Persons	Total Persons	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	Total Persons	Downloading or printing an official form	45,5
Total Persons	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	Total Persons	Online filing of tax returns in person	38,2
Total Persons	Total Persons	Performing an interaction related to access to information	61,5
Total Persons	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	50,9
Total Persons	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Total Persons	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Total Persons	Total Persons	Performing an interaction related to obtaining documents	39,8
Total Persons	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Total Persons	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Total Persons	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Total Persons	Total Persons	Average of types of contact with public administration agencies	3,3
Total Persons	Sex: Male	Total	18.217.793
Total Persons	Sex: Male	Use of one or more websites or apps of public administration agencies	78,7
Total Persons	Sex: Male	Downloading or printing an official form	45,7
Total Persons	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	55,6
Total Persons	Sex: Male	Online filing of tax returns in person	39,7
Total Persons	Sex: Male	Performing an interaction related to access to information	63,2
Total Persons	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Total Persons	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Total Persons	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	48,9
Total Persons	Sex: Male	Performing an interaction related to obtaining documents	39,7
Total Persons	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Total Persons	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,1
Total Persons	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Total Persons	Sex: Male	Average of types of contact with public administration agencies	3,3
Total Persons	Sex: Female	Total	18.445.619
Total Persons	Sex: Female	Use of one or more websites or apps of public administration agencies	80,6
Total Persons	Sex: Female	Downloading or printing an official form	45,2
Total Persons	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Total Persons	Sex: Female	Online filing of tax returns in person	36,8
Total Persons	Sex: Female	Performing an interaction related to access to information	59,8
Total Persons	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	49
Total Persons	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,4
Total Persons	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	45,7
Total Persons	Sex: Female	Performing an interaction related to obtaining documents	39,9
Total Persons	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	27,5
Total Persons	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Total Persons	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Total Persons	Sex: Female	Average of types of contact with public administration agencies	3,2
Total Persons	Age: 16 to 24 years old	Total	4.724.536
Total Persons	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	79,2
Total Persons	Age: 16 to 24 years old	Downloading or printing an official form	41,9
Total Persons	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	52,4
Total Persons	Age: 16 to 24 years old	Online filing of tax returns in person	14,9
Total Persons	Age: 16 to 24 years old	Performing an interaction related to access to information	55,1
Total Persons	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	36,7
Total Persons	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Total Persons	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	40,1
Total Persons	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	48,5
Total Persons	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Total Persons	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,5
Total Persons	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Total Persons	Age: 16 to 24 years old	Average of types of contact with public administration agencies	2,8
Total Persons	Age: 25 to 34 years old	Total	5.462.806
Total Persons	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	92,7
Total Persons	Age: 25 to 34 years old	Downloading or printing an official form	54,2
Total Persons	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	68,7
Total Persons	Age: 25 to 34 years old	Online filing of tax returns in person	51,4
Total Persons	Age: 25 to 34 years old	Performing an interaction related to access to information	76,5
Total Persons	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	65,3
Total Persons	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,1
Total Persons	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Total Persons	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	55,5
Total Persons	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	43,7
Total Persons	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,2
Total Persons	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,8
Total Persons	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,2
Total Persons	Age: 35 to 44 years old	Total	6.628.392
Total Persons	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	89,7
Total Persons	Age: 35 to 44 years old	Downloading or printing an official form	56,2
Total Persons	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,4
Total Persons	Age: 35 to 44 years old	Online filing of tax returns in person	49,9
Total Persons	Age: 35 to 44 years old	Performing an interaction related to access to information	72
Total Persons	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Total Persons	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Total Persons	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Total Persons	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	49,6
Total Persons	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	36,3
Total Persons	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,7
Total Persons	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,5
Total Persons	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4
Total Persons	Age: 45 to 54 years old	Total	7.947.473
Total Persons	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	85,5
Total Persons	Age: 45 to 54 years old	Downloading or printing an official form	49,9
Total Persons	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	66
Total Persons	Age: 45 to 54 years old	Online filing of tax returns in person	43,5
Total Persons	Age: 45 to 54 years old	Performing an interaction related to access to information	65,6
Total Persons	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	55,2
Total Persons	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,3
Total Persons	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	50,1
Total Persons	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	39,9
Total Persons	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	26,2
Total Persons	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Total Persons	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,9
Total Persons	Age: 45 to 54 years old	Average of types of contact with public administration agencies	3,5
Total Persons	Age: 55 to 64 years old	Total	6.885.416
Total Persons	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	74,8
Total Persons	Age: 55 to 64 years old	Downloading or printing an official form	41,5
Total Persons	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	53,6
Total Persons	Age: 55 to 64 years old	Online filing of tax returns in person	36,6
Total Persons	Age: 55 to 64 years old	Performing an interaction related to access to information	58,9
Total Persons	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	50,6
Total Persons	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	23
Total Persons	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	44,9
Total Persons	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	30,4
Total Persons	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	20,2
Total Persons	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,5
Total Persons	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,2
Total Persons	Age: 55 to 64 years old	Average of types of contact with public administration agencies	2,9
Total Persons	Age: 65 to 74 years old	Total	5.014.789
Total Persons	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	50
Total Persons	Age: 65 to 74 years old	Downloading or printing an official form	23,5
Total Persons	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	35,7
Total Persons	Age: 65 to 74 years old	Online filing of tax returns in person	24,3
Total Persons	Age: 65 to 74 years old	Performing an interaction related to access to information	34,6
Total Persons	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	27,5
Total Persons	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	14,1
Total Persons	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	26,2
Total Persons	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	14,2
Total Persons	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	9,8
Total Persons	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	6,7
Total Persons	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,6
Total Persons	Age: 65 to 74 years old	Average of types of contact with public administration agencies	1,7
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Total	15.336.410
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	83,5
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	51,1
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	62,3
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	43,8
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	66
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	54,2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	53
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	43,3
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Total Persons	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	3,6
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Total	4.308.340
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	80,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	44,9
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	36,8
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	63,3
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	52,6
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,3
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	47,7
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	41,2
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Total Persons	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Total	5.870.098
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	77,7
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	43
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	59,1
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	35,5
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	59,6
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	51
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	44
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	39,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	28,3
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Total Persons	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Total	3.910.647
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	77,6
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	41,5
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	55,2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	35,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	59,2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	47,9
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,3
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	43,7
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	37,2
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	26
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,1
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Total Persons	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3
Total Persons	Habitat: Less than 10,000 inhabitants	Total	7.237.917
Total Persons	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	73,5
Total Persons	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	38
Total Persons	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	53
Total Persons	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	31,2
Total Persons	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	53,9
Total Persons	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	44,2
Total Persons	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,1
Total Persons	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	39,5
Total Persons	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	33,3
Total Persons	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	22,9
Total Persons	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,7
Total Persons	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Total Persons	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	2,8
Total Persons	Size of the household: Households with 1 member	Total	3.808.028
Total Persons	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	74,5
Total Persons	Size of the household: Households with 1 member	Downloading or printing an official form	40,8
Total Persons	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	53,8
Total Persons	Size of the household: Households with 1 member	Online filing of tax returns in person	40,8
Total Persons	Size of the household: Households with 1 member	Performing an interaction related to access to information	59,2
Total Persons	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	48,8
Total Persons	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Total Persons	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	47,2
Total Persons	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	31,2
Total Persons	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	22,8
Total Persons	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	14,6
Total Persons	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Total Persons	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3
Total Persons	Size of the household: Households with 2 members	Total	9.628.856
Total Persons	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	73,1
Total Persons	Size of the household: Households with 2 members	Downloading or printing an official form	40,5
Total Persons	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	54,6
Total Persons	Size of the household: Households with 2 members	Online filing of tax returns in person	37,7
Total Persons	Size of the household: Households with 2 members	Performing an interaction related to access to information	56
Total Persons	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	47,4
Total Persons	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Total Persons	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	44
Total Persons	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	31,5
Total Persons	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Total Persons	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	14,5
Total Persons	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Total Persons	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	2,9
Total Persons	Size of the household: Households with 3 members	Total	9.585.542
Total Persons	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	82,1
Total Persons	Size of the household: Households with 3 members	Downloading or printing an official form	45,3
Total Persons	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	61,1
Total Persons	Size of the household: Households with 3 members	Online filing of tax returns in person	40,1
Total Persons	Size of the household: Households with 3 members	Performing an interaction related to access to information	64,1
Total Persons	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	53,1
Total Persons	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	28
Total Persons	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	48,6
Total Persons	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	41,3
Total Persons	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	29,1
Total Persons	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,3
Total Persons	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Total Persons	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	3,4
Total Persons	Size of the household: Households with 4 members	Total	9.974.742
Total Persons	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	84,6
Total Persons	Size of the household: Households with 4 members	Downloading or printing an official form	49,8
Total Persons	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	62,1
Total Persons	Size of the household: Households with 4 members	Online filing of tax returns in person	38,4
Total Persons	Size of the household: Households with 4 members	Performing an interaction related to access to information	64,9
Total Persons	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Total Persons	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,6
Total Persons	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	48,7
Total Persons	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	46,8
Total Persons	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Total Persons	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Total Persons	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Total Persons	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	3,5
Total Persons	Size of the household: Households with 5 or more members	Total	3.666.244
Total Persons	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	82,3
Total Persons	Size of the household: Households with 5 or more members	Downloading or printing an official form	52
Total Persons	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	59,7
Total Persons	Size of the household: Households with 5 or more members	Online filing of tax returns in person	31,8
Total Persons	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	62,8
Total Persons	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	48
Total Persons	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,2
Total Persons	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	48,9
Total Persons	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	47,4
Total Persons	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	36,3
Total Persons	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,7
Total Persons	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,3
Total Persons	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	3,4
Total Persons	Type of household: Single-person household	Total	3.808.028
Total Persons	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	74,5
Total Persons	Type of household: Single-person household	Downloading or printing an official form	40,8
Total Persons	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	53,8
Total Persons	Type of household: Single-person household	Online filing of tax returns in person	40,8
Total Persons	Type of household: Single-person household	Performing an interaction related to access to information	59,2
Total Persons	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	48,8
Total Persons	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Total Persons	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	47,2
Total Persons	Type of household: Single-person household	Performing an interaction related to obtaining documents	31,2
Total Persons	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	22,8
Total Persons	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	14,6
Total Persons	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Total Persons	Type of household: Single-person household	Average of types of contact with public administration agencies	3
Total Persons	Type of household: Single parent living with a child	Total	3.933.236
Total Persons	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	81,6
Total Persons	Type of household: Single parent living with a child	Downloading or printing an official form	46,9
Total Persons	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	61,4
Total Persons	Type of household: Single parent living with a child	Online filing of tax returns in person	38,5
Total Persons	Type of household: Single parent living with a child	Performing an interaction related to access to information	64,9
Total Persons	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	53,4
Total Persons	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,3
Total Persons	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Total Persons	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	42,4
Total Persons	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	28,6
Total Persons	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26
Total Persons	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Total Persons	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	3,4
Total Persons	Type of household: Couple living together without children	Total	6.292.974
Total Persons	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	70,9
Total Persons	Type of household: Couple living together without children	Downloading or printing an official form	37,9
Total Persons	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	53
Total Persons	Type of household: Couple living together without children	Online filing of tax returns in person	38,8
Total Persons	Type of household: Couple living together without children	Performing an interaction related to access to information	53,9
Total Persons	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	46,2
Total Persons	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,3
Total Persons	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	42
Total Persons	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	28,2
Total Persons	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	21,7
Total Persons	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11
Total Persons	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Total Persons	Type of household: Couple living together without children	Average of types of contact with public administration agencies	2,8
Total Persons	Type of household: Couple living together with children	Total	18.304.985
Total Persons	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	84,8
Total Persons	Type of household: Couple living together with children	Downloading or printing an official form	49,2
Total Persons	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	62,5
Total Persons	Type of household: Couple living together with children	Online filing of tax returns in person	39,5
Total Persons	Type of household: Couple living together with children	Performing an interaction related to access to information	65,7
Total Persons	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Total Persons	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Total Persons	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	50,3
Total Persons	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	45,3
Total Persons	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Total Persons	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,4
Total Persons	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Total Persons	Type of household: Couple living together with children	Average of types of contact with public administration agencies	3,5
Total Persons	Type of household: Other type of household	Total	4.324.189
Total Persons	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	73,5
Total Persons	Type of household: Other type of household	Downloading or printing an official form	43,3
Total Persons	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	53,3
Total Persons	Type of household: Other type of household	Online filing of tax returns in person	29,7
Total Persons	Type of household: Other type of household	Performing an interaction related to access to information	54,2
Total Persons	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	44,5
Total Persons	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,7
Total Persons	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	40,2
Total Persons	Type of household: Other type of household	Performing an interaction related to obtaining documents	38,5
Total Persons	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	27,9
Total Persons	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Total Persons	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Total Persons	Type of household: Other type of household	Average of types of contact with public administration agencies	2,9
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.862.752
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	78,2
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	45,3
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	40,1
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	59,8
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	26
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	46,1
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	36,2
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	24,4
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Total Persons	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,2
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.814.633
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	88,6
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	55,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	67,9
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	48,3
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	73
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	62,6
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,8
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	58,5
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	52,8
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	42,9
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,4
Total Persons	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Total	15.986.028
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	79,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	43,3
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	56,5
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	33,8
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	60,6
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	47,7
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	45,9
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	40,5
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,3
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Total Persons	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,1
Total Persons	Nationality: Spanish	Total	31.300.466
Total Persons	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	79,8
Total Persons	Nationality: Spanish	Downloading or printing an official form	45,5
Total Persons	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	58,7
Total Persons	Nationality: Spanish	Online filing of tax returns in person	40,3
Total Persons	Nationality: Spanish	Performing an interaction related to access to information	62
Total Persons	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	51,8
Total Persons	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Total Persons	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Total Persons	Nationality: Spanish	Performing an interaction related to obtaining documents	39,9
Total Persons	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	28
Total Persons	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Total Persons	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Total Persons	Nationality: Spanish	Average of types of contact with public administration agencies	3,3
Total Persons	Nationality: Foreign	Total	5.362.946
Total Persons	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	78,7
Total Persons	Nationality: Foreign	Downloading or printing an official form	45,4
Total Persons	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	59
Total Persons	Nationality: Foreign	Online filing of tax returns in person	26,4
Total Persons	Nationality: Foreign	Performing an interaction related to access to information	58,8
Total Persons	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	45,7
Total Persons	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,1
Total Persons	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	44,6
Total Persons	Nationality: Foreign	Performing an interaction related to obtaining documents	39,2
Total Persons	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	31,4
Total Persons	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,3
Total Persons	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Total Persons	Nationality: Foreign	Average of types of contact with public administration agencies	3
Total Persons	Limitation of the activity: Very limited	Total	925.285
Total Persons	Limitation of the activity: Very limited	Use of one or more websites or apps of public administration agencies	55,5
Total Persons	Limitation of the activity: Very limited	Downloading or printing an official form	27,6
Total Persons	Limitation of the activity: Very limited	Arranging an appointment or booking (of an activity, medical care, etc.)	43,2
Total Persons	Limitation of the activity: Very limited	Online filing of tax returns in person	21,7
Total Persons	Limitation of the activity: Very limited	Performing an interaction related to access to information	42,4
Total Persons	Limitation of the activity: Very limited	Information:  Access to stored personal data (pension, employment history, etc.)	36,6
Total Persons	Limitation of the activity: Very limited	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,3
Total Persons	Limitation of the activity: Very limited	Information: Access to obtain information (services, loans, tax, etc.)	31,5
Total Persons	Limitation of the activity: Very limited	Performing an interaction related to obtaining documents	25,1
Total Persons	Limitation of the activity: Very limited	Documentation: request an official document or certificate (birth, residence, etc.)	15,2
Total Persons	Limitation of the activity: Very limited	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,2
Total Persons	Limitation of the activity: Very limited	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,8
Total Persons	Limitation of the activity: Very limited	Average of types of contact with public administration agencies	2,1
Total Persons	Limitation of the activity: Limited, but not severely	Total	5.458.375
Total Persons	Limitation of the activity: Limited, but not severely	Use of one or more websites or apps of public administration agencies	67,7
Total Persons	Limitation of the activity: Limited, but not severely	Downloading or printing an official form	37,2
Total Persons	Limitation of the activity: Limited, but not severely	Arranging an appointment or booking (of an activity, medical care, etc.)	50,6
Total Persons	Limitation of the activity: Limited, but not severely	Online filing of tax returns in person	29,9
Total Persons	Limitation of the activity: Limited, but not severely	Performing an interaction related to access to information	51,5
Total Persons	Limitation of the activity: Limited, but not severely	Information:  Access to stored personal data (pension, employment history, etc.)	43,4
Total Persons	Limitation of the activity: Limited, but not severely	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,5
Total Persons	Limitation of the activity: Limited, but not severely	Information: Access to obtain information (services, loans, tax, etc.)	38,5
Total Persons	Limitation of the activity: Limited, but not severely	Performing an interaction related to obtaining documents	32,2
Total Persons	Limitation of the activity: Limited, but not severely	Documentation: request an official document or certificate (birth, residence, etc.)	21,8
Total Persons	Limitation of the activity: Limited, but not severely	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,7
Total Persons	Limitation of the activity: Limited, but not severely	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Total Persons	Limitation of the activity: Limited, but not severely	Average of types of contact with public administration agencies	2,7
Total Persons	Limitation of the activity: Not limited at all	Total	30.279.752
Total Persons	Limitation of the activity: Not limited at all	Use of one or more websites or apps of public administration agencies	82,6
Total Persons	Limitation of the activity: Not limited at all	Downloading or printing an official form	47,5
Total Persons	Limitation of the activity: Not limited at all	Arranging an appointment or booking (of an activity, medical care, etc.)	60,7
Total Persons	Limitation of the activity: Not limited at all	Online filing of tax returns in person	40,2
Total Persons	Limitation of the activity: Not limited at all	Performing an interaction related to access to information	63,9
Total Persons	Limitation of the activity: Not limited at all	Information:  Access to stored personal data (pension, employment history, etc.)	52,6
Total Persons	Limitation of the activity: Not limited at all	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,8
Total Persons	Limitation of the activity: Not limited at all	Information: Access to obtain information (services, loans, tax, etc.)	49,4
Total Persons	Limitation of the activity: Not limited at all	Performing an interaction related to obtaining documents	41,6
Total Persons	Limitation of the activity: Not limited at all	Documentation: request an official document or certificate (birth, residence, etc.)	30,1
Total Persons	Limitation of the activity: Not limited at all	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Total Persons	Limitation of the activity: Not limited at all	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Total Persons	Limitation of the activity: Not limited at all	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Total Persons	Total	35.322.450
Internet users in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	82,7
Internet users in the last 12 months	Total Persons	Downloading or printing an official form	47,2
Internet users in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	61
Internet users in the last 12 months	Total Persons	Online filing of tax returns in person	39,7
Internet users in the last 12 months	Total Persons	Performing an interaction related to access to information	63,9
Internet users in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Internet users in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,3
Internet users in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Internet users in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	41,3
Internet users in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Internet users in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Sex: Male	Total	17.496.528
Internet users in the last 12 months	Sex: Male	Use of one or more websites or apps of public administration agencies	82
Internet users in the last 12 months	Sex: Male	Downloading or printing an official form	47,6
Internet users in the last 12 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	57,9
Internet users in the last 12 months	Sex: Male	Online filing of tax returns in person	41,3
Internet users in the last 12 months	Sex: Male	Performing an interaction related to access to information	65,9
Internet users in the last 12 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	55
Internet users in the last 12 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,3
Internet users in the last 12 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	50,9
Internet users in the last 12 months	Sex: Male	Performing an interaction related to obtaining documents	41,3
Internet users in the last 12 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	30,7
Internet users in the last 12 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,9
Internet users in the last 12 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months	Sex: Male	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Sex: Female	Total	17.825.922
Internet users in the last 12 months	Sex: Female	Use of one or more websites or apps of public administration agencies	83,4
Internet users in the last 12 months	Sex: Female	Downloading or printing an official form	46,7
Internet users in the last 12 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	64
Internet users in the last 12 months	Sex: Female	Online filing of tax returns in person	38,1
Internet users in the last 12 months	Sex: Female	Performing an interaction related to access to information	61,9
Internet users in the last 12 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	50,7
Internet users in the last 12 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Internet users in the last 12 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Internet users in the last 12 months	Sex: Female	Performing an interaction related to obtaining documents	41,3
Internet users in the last 12 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	28,4
Internet users in the last 12 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,2
Internet users in the last 12 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months	Sex: Female	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Age: 16 to 24 years old	Total	4.716.163
Internet users in the last 12 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	79,4
Internet users in the last 12 months	Age: 16 to 24 years old	Downloading or printing an official form	42
Internet users in the last 12 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	52,5
Internet users in the last 12 months	Age: 16 to 24 years old	Online filing of tax returns in person	15
Internet users in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to access to information	55,2
Internet users in the last 12 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	36,8
Internet users in the last 12 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 12 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	40,2
Internet users in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	48,6
Internet users in the last 12 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Internet users in the last 12 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,6
Internet users in the last 12 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Internet users in the last 12 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Age: 25 to 34 years old	Total	5.415.902
Internet users in the last 12 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	93,5
Internet users in the last 12 months	Age: 25 to 34 years old	Downloading or printing an official form	54,6
Internet users in the last 12 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,2
Internet users in the last 12 months	Age: 25 to 34 years old	Online filing of tax returns in person	51,9
Internet users in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to access to information	77,2
Internet users in the last 12 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	65,9
Internet users in the last 12 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,4
Internet users in the last 12 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	61,1
Internet users in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	56
Internet users in the last 12 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	44,1
Internet users in the last 12 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,5
Internet users in the last 12 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 12 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months	Age: 35 to 44 years old	Total	6.584.528
Internet users in the last 12 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	90,3
Internet users in the last 12 months	Age: 35 to 44 years old	Downloading or printing an official form	56,6
Internet users in the last 12 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 12 months	Age: 35 to 44 years old	Online filing of tax returns in person	50,2
Internet users in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to access to information	72,4
Internet users in the last 12 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	62,2
Internet users in the last 12 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,1
Internet users in the last 12 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	57
Internet users in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	49,9
Internet users in the last 12 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	36,6
Internet users in the last 12 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 12 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 12 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months	Age: 45 to 54 years old	Total	7.776.744
Internet users in the last 12 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	87,4
Internet users in the last 12 months	Age: 45 to 54 years old	Downloading or printing an official form	51
Internet users in the last 12 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	67,4
Internet users in the last 12 months	Age: 45 to 54 years old	Online filing of tax returns in person	44,5
Internet users in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to access to information	67,1
Internet users in the last 12 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	56,4
Internet users in the last 12 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,9
Internet users in the last 12 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	40,7
Internet users in the last 12 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	26,8
Internet users in the last 12 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,4
Internet users in the last 12 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Age: 55 to 64 years old	Total	6.576.310
Internet users in the last 12 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	78,3
Internet users in the last 12 months	Age: 55 to 64 years old	Downloading or printing an official form	43,5
Internet users in the last 12 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	56,1
Internet users in the last 12 months	Age: 55 to 64 years old	Online filing of tax returns in person	38,3
Internet users in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to access to information	61,7
Internet users in the last 12 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	53
Internet users in the last 12 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,1
Internet users in the last 12 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	31,9
Internet users in the last 12 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	21,2
Internet users in the last 12 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,2
Internet users in the last 12 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,4
Internet users in the last 12 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Age: 65 to 74 years old	Total	4.252.802
Internet users in the last 12 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	58,9
Internet users in the last 12 months	Age: 65 to 74 years old	Downloading or printing an official form	27,7
Internet users in the last 12 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	42,1
Internet users in the last 12 months	Age: 65 to 74 years old	Online filing of tax returns in person	28,6
Internet users in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to access to information	40,9
Internet users in the last 12 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	32,4
Internet users in the last 12 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	16,6
Internet users in the last 12 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	30,8
Internet users in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	16,7
Internet users in the last 12 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	11,6
Internet users in the last 12 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	7,8
Internet users in the last 12 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,2
Internet users in the last 12 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	2
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.909.759
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	85,9
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	52,6
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	64
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	45,1
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	67,8
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	55,8
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	54,5
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	44,5
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	32,6
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,4
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.195.624
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	46,2
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	60,4
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	37,8
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	65
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	54
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	29
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	49
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	42,3
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	5.664.387
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	80,6
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	44,5
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	61,3
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	36,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	61,8
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	52,9
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,1
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	45,6
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	40,7
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.748.032
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	80,9
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	43,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	57,6
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	36,6
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	61,8
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	49,9
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	45,6
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	38,9
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	27,2
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	6.804.648
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	78,2
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	40,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	56,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	33,2
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	57,3
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	47,1
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	42
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	35,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	24,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,9
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Size of the household: Households with 1 member	Total	3.606.919
Internet users in the last 12 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	78,7
Internet users in the last 12 months	Size of the household: Households with 1 member	Downloading or printing an official form	43
Internet users in the last 12 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	56,8
Internet users in the last 12 months	Size of the household: Households with 1 member	Online filing of tax returns in person	43
Internet users in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	62,5
Internet users in the last 12 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 12 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,9
Internet users in the last 12 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Internet users in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	33
Internet users in the last 12 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	24
Internet users in the last 12 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,4
Internet users in the last 12 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Size of the household: Households with 2 members	Total	8.975.417
Internet users in the last 12 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	78,5
Internet users in the last 12 months	Size of the household: Households with 2 members	Downloading or printing an official form	43,4
Internet users in the last 12 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	58,5
Internet users in the last 12 months	Size of the household: Households with 2 members	Online filing of tax returns in person	40,4
Internet users in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	60
Internet users in the last 12 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	50,9
Internet users in the last 12 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,1
Internet users in the last 12 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	47,2
Internet users in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	33,8
Internet users in the last 12 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	25,1
Internet users in the last 12 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 12 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Size of the household: Households with 3 members	Total	9.272.789
Internet users in the last 12 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	84,9
Internet users in the last 12 months	Size of the household: Households with 3 members	Downloading or printing an official form	46,8
Internet users in the last 12 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	63,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Online filing of tax returns in person	41,5
Internet users in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	66,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	54,9
Internet users in the last 12 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	29
Internet users in the last 12 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	50,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	42,7
Internet users in the last 12 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	30
Internet users in the last 12 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,1
Internet users in the last 12 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Size of the household: Households with 4 members	Total	9.865.440
Internet users in the last 12 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	85,6
Internet users in the last 12 months	Size of the household: Households with 4 members	Downloading or printing an official form	50,4
Internet users in the last 12 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	62,8
Internet users in the last 12 months	Size of the household: Households with 4 members	Online filing of tax returns in person	38,8
Internet users in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	65,6
Internet users in the last 12 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	54,5
Internet users in the last 12 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 12 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	49,2
Internet users in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	47,3
Internet users in the last 12 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	32,5
Internet users in the last 12 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,5
Internet users in the last 12 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 12 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Total	3.601.885
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	83,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	52,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	60,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	32,3
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	64
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	48,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	48,2
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,5
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Type of household: Single-person household	Total	3.606.919
Internet users in the last 12 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	78,7
Internet users in the last 12 months	Type of household: Single-person household	Downloading or printing an official form	43
Internet users in the last 12 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	56,8
Internet users in the last 12 months	Type of household: Single-person household	Online filing of tax returns in person	43
Internet users in the last 12 months	Type of household: Single-person household	Performing an interaction related to access to information	62,5
Internet users in the last 12 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	51,5
Internet users in the last 12 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,9
Internet users in the last 12 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Internet users in the last 12 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	33
Internet users in the last 12 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	24
Internet users in the last 12 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,4
Internet users in the last 12 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Type of household: Single-person household	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Type of household: Single parent living with a child	Total	3.786.195
Internet users in the last 12 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	84,8
Internet users in the last 12 months	Type of household: Single parent living with a child	Downloading or printing an official form	48,7
Internet users in the last 12 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	63,8
Internet users in the last 12 months	Type of household: Single parent living with a child	Online filing of tax returns in person	40
Internet users in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	67,4
Internet users in the last 12 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	51,7
Internet users in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	44
Internet users in the last 12 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 12 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Internet users in the last 12 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Type of household: Couple living together without children	Total	5.830.193
Internet users in the last 12 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	76,5
Internet users in the last 12 months	Type of household: Couple living together without children	Downloading or printing an official form	40,9
Internet users in the last 12 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	57,2
Internet users in the last 12 months	Type of household: Couple living together without children	Online filing of tax returns in person	41,9
Internet users in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to access to information	58,2
Internet users in the last 12 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	49,8
Internet users in the last 12 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,1
Internet users in the last 12 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	45,3
Internet users in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	30,5
Internet users in the last 12 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	23,4
Internet users in the last 12 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11,9
Internet users in the last 12 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Type of household: Couple living together with children	Total	17.979.814
Internet users in the last 12 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	86,3
Internet users in the last 12 months	Type of household: Couple living together with children	Downloading or printing an official form	50,1
Internet users in the last 12 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	63,6
Internet users in the last 12 months	Type of household: Couple living together with children	Online filing of tax returns in person	40,2
Internet users in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to access to information	66,9
Internet users in the last 12 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	54,8
Internet users in the last 12 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,7
Internet users in the last 12 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	46,1
Internet users in the last 12 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	32,7
Internet users in the last 12 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,8
Internet users in the last 12 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 12 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Type of household: Other type of household	Total	4.119.328
Internet users in the last 12 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	77,1
Internet users in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	45,4
Internet users in the last 12 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	56
Internet users in the last 12 months	Type of household: Other type of household	Online filing of tax returns in person	31,2
Internet users in the last 12 months	Type of household: Other type of household	Performing an interaction related to access to information	56,9
Internet users in the last 12 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	46,7
Internet users in the last 12 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,9
Internet users in the last 12 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	42,2
Internet users in the last 12 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	40,4
Internet users in the last 12 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 12 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21
Internet users in the last 12 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months	Type of household: Other type of household	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	16.109.688
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	81,9
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	47,4
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	61,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	42
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	62,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	53,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,2
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	48,2
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	37,9
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	25,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,6
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Internet users in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.767.827
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	89,7
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	56,1
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	68,8
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	48,9
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	73,9
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	53,5
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	43,4
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,8
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	15.444.935
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	81,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	44,8
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	58,5
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	35
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	62,7
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	49,4
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	28
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	47,5
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	41,9
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	30,3
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Nationality: Spanish	Total	30.062.489
Internet users in the last 12 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	83,1
Internet users in the last 12 months	Nationality: Spanish	Downloading or printing an official form	47,3
Internet users in the last 12 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	61,1
Internet users in the last 12 months	Nationality: Spanish	Online filing of tax returns in person	41,9
Internet users in the last 12 months	Nationality: Spanish	Performing an interaction related to access to information	64,5
Internet users in the last 12 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 12 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,7
Internet users in the last 12 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	49,7
Internet users in the last 12 months	Nationality: Spanish	Performing an interaction related to obtaining documents	41,5
Internet users in the last 12 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	29,1
Internet users in the last 12 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Internet users in the last 12 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months	Nationality: Spanish	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Nationality: Foreign	Total	5.259.961
Internet users in the last 12 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	80,2
Internet users in the last 12 months	Nationality: Foreign	Downloading or printing an official form	46,3
Internet users in the last 12 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	60,2
Internet users in the last 12 months	Nationality: Foreign	Online filing of tax returns in person	27
Internet users in the last 12 months	Nationality: Foreign	Performing an interaction related to access to information	60
Internet users in the last 12 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	46,6
Internet users in the last 12 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,5
Internet users in the last 12 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	45,4
Internet users in the last 12 months	Nationality: Foreign	Performing an interaction related to obtaining documents	39,9
Internet users in the last 12 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	32
Internet users in the last 12 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,7
Internet users in the last 12 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 12 months	Nationality: Foreign	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Limitation of the activity: Very limited	Total	733.988
Internet users in the last 12 months	Limitation of the activity: Very limited	Use of one or more websites or apps of public administration agencies	69,9
Internet users in the last 12 months	Limitation of the activity: Very limited	Downloading or printing an official form	34,8
Internet users in the last 12 months	Limitation of the activity: Very limited	Arranging an appointment or booking (of an activity, medical care, etc.)	54,5
Internet users in the last 12 months	Limitation of the activity: Very limited	Online filing of tax returns in person	27,4
Internet users in the last 12 months	Limitation of the activity: Very limited	Performing an interaction related to access to information	53,5
Internet users in the last 12 months	Limitation of the activity: Very limited	Information:  Access to stored personal data (pension, employment history, etc.)	46,1
Internet users in the last 12 months	Limitation of the activity: Very limited	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,8
Internet users in the last 12 months	Limitation of the activity: Very limited	Information: Access to obtain information (services, loans, tax, etc.)	39,7
Internet users in the last 12 months	Limitation of the activity: Very limited	Performing an interaction related to obtaining documents	31,7
Internet users in the last 12 months	Limitation of the activity: Very limited	Documentation: request an official document or certificate (birth, residence, etc.)	19,1
Internet users in the last 12 months	Limitation of the activity: Very limited	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,1
Internet users in the last 12 months	Limitation of the activity: Very limited	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 12 months	Limitation of the activity: Very limited	Average of types of contact with public administration agencies	2,7
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Total	5.052.046
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Use of one or more websites or apps of public administration agencies	73,2
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Downloading or printing an official form	40,2
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Arranging an appointment or booking (of an activity, medical care, etc.)	54,7
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Online filing of tax returns in person	32,3
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to access to information	55,7
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Information:  Access to stored personal data (pension, employment history, etc.)	46,9
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,2
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Information: Access to obtain information (services, loans, tax, etc.)	41,6
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to obtaining documents	34,8
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: request an official document or certificate (birth, residence, etc.)	23,5
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,2
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 12 months	Limitation of the activity: Limited, but not severely	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Total	29.536.416
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Use of one or more websites or apps of public administration agencies	84,6
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Downloading or printing an official form	48,7
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Arranging an appointment or booking (of an activity, medical care, etc.)	62,2
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Online filing of tax returns in person	41,3
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Performing an interaction related to access to information	65,5
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Information:  Access to stored personal data (pension, employment history, etc.)	54
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,5
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Information: Access to obtain information (services, loans, tax, etc.)	50,6
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Performing an interaction related to obtaining documents	42,6
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Documentation: request an official document or certificate (birth, residence, etc.)	30,9
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months	Limitation of the activity: Not limited at all	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Total Persons	Total	35.107.949
Internet users in the last 3 months	Total Persons	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 3 months	Total Persons	Downloading or printing an official form	47,4
Internet users in the last 3 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	61,2
Internet users in the last 3 months	Total Persons	Online filing of tax returns in person	39,9
Internet users in the last 3 months	Total Persons	Performing an interaction related to access to information	64,2
Internet users in the last 3 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	53
Internet users in the last 3 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 3 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	49,3
Internet users in the last 3 months	Total Persons	Performing an interaction related to obtaining documents	41,5
Internet users in the last 3 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 3 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 3 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	Total Persons	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Sex: Male	Total	17.370.915
Internet users in the last 3 months	Sex: Male	Use of one or more websites or apps of public administration agencies	82,4
Internet users in the last 3 months	Sex: Male	Downloading or printing an official form	47,9
Internet users in the last 3 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	58,2
Internet users in the last 3 months	Sex: Male	Online filing of tax returns in person	41,6
Internet users in the last 3 months	Sex: Male	Performing an interaction related to access to information	66,2
Internet users in the last 3 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	55,3
Internet users in the last 3 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,5
Internet users in the last 3 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 3 months	Sex: Male	Performing an interaction related to obtaining documents	41,6
Internet users in the last 3 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	30,9
Internet users in the last 3 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21
Internet users in the last 3 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months	Sex: Male	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Sex: Female	Total	17.737.034
Internet users in the last 3 months	Sex: Female	Use of one or more websites or apps of public administration agencies	83,7
Internet users in the last 3 months	Sex: Female	Downloading or printing an official form	46,9
Internet users in the last 3 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	64,3
Internet users in the last 3 months	Sex: Female	Online filing of tax returns in person	38,2
Internet users in the last 3 months	Sex: Female	Performing an interaction related to access to information	62,2
Internet users in the last 3 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	50,8
Internet users in the last 3 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Internet users in the last 3 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	47,5
Internet users in the last 3 months	Sex: Female	Performing an interaction related to obtaining documents	41,4
Internet users in the last 3 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Internet users in the last 3 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,3
Internet users in the last 3 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months	Sex: Female	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Age: 16 to 24 years old	Total	4.712.898
Internet users in the last 3 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	79,3
Internet users in the last 3 months	Age: 16 to 24 years old	Downloading or printing an official form	41,9
Internet users in the last 3 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	52,5
Internet users in the last 3 months	Age: 16 to 24 years old	Online filing of tax returns in person	15
Internet users in the last 3 months	Age: 16 to 24 years old	Performing an interaction related to access to information	55,3
Internet users in the last 3 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	36,8
Internet users in the last 3 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,5
Internet users in the last 3 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	40,2
Internet users in the last 3 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	48,6
Internet users in the last 3 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Internet users in the last 3 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,6
Internet users in the last 3 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Internet users in the last 3 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	2,8
Internet users in the last 3 months	Age: 25 to 34 years old	Total	5.414.805
Internet users in the last 3 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	93,5
Internet users in the last 3 months	Age: 25 to 34 years old	Downloading or printing an official form	54,6
Internet users in the last 3 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,3
Internet users in the last 3 months	Age: 25 to 34 years old	Online filing of tax returns in person	51,9
Internet users in the last 3 months	Age: 25 to 34 years old	Performing an interaction related to access to information	77,2
Internet users in the last 3 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	65,9
Internet users in the last 3 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,4
Internet users in the last 3 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	61,1
Internet users in the last 3 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	56
Internet users in the last 3 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	44,1
Internet users in the last 3 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,5
Internet users in the last 3 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 3 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months	Age: 35 to 44 years old	Total	6.571.866
Internet users in the last 3 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	90,4
Internet users in the last 3 months	Age: 35 to 44 years old	Downloading or printing an official form	56,7
Internet users in the last 3 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	69,9
Internet users in the last 3 months	Age: 35 to 44 years old	Online filing of tax returns in person	50,2
Internet users in the last 3 months	Age: 35 to 44 years old	Performing an interaction related to access to information	72,5
Internet users in the last 3 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	62,3
Internet users in the last 3 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 3 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	57
Internet users in the last 3 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	50
Internet users in the last 3 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	36,6
Internet users in the last 3 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 3 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 3 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months	Age: 45 to 54 years old	Total	7.744.755
Internet users in the last 3 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	87,7
Internet users in the last 3 months	Age: 45 to 54 years old	Downloading or printing an official form	51,2
Internet users in the last 3 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	67,6
Internet users in the last 3 months	Age: 45 to 54 years old	Online filing of tax returns in person	44,6
Internet users in the last 3 months	Age: 45 to 54 years old	Performing an interaction related to access to information	67,3
Internet users in the last 3 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	56,6
Internet users in the last 3 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 3 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	51,4
Internet users in the last 3 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	40,9
Internet users in the last 3 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	26,8
Internet users in the last 3 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Internet users in the last 3 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Age: 55 to 64 years old	Total	6.528.022
Internet users in the last 3 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	78,7
Internet users in the last 3 months	Age: 55 to 64 years old	Downloading or printing an official form	43,7
Internet users in the last 3 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	56,4
Internet users in the last 3 months	Age: 55 to 64 years old	Online filing of tax returns in person	38,6
Internet users in the last 3 months	Age: 55 to 64 years old	Performing an interaction related to access to information	62
Internet users in the last 3 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	53,3
Internet users in the last 3 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,3
Internet users in the last 3 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	47,2
Internet users in the last 3 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	32
Internet users in the last 3 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	21,2
Internet users in the last 3 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,3
Internet users in the last 3 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,5
Internet users in the last 3 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Age: 65 to 74 years old	Total	4.135.603
Internet users in the last 3 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	59,9
Internet users in the last 3 months	Age: 65 to 74 years old	Downloading or printing an official form	28,3
Internet users in the last 3 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	42,7
Internet users in the last 3 months	Age: 65 to 74 years old	Online filing of tax returns in person	29,2
Internet users in the last 3 months	Age: 65 to 74 years old	Performing an interaction related to access to information	41,7
Internet users in the last 3 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	33
Internet users in the last 3 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,1
Internet users in the last 3 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	31,6
Internet users in the last 3 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	17,1
Internet users in the last 3 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	11,8
Internet users in the last 3 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8
Internet users in the last 3 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,3
Internet users in the last 3 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	2,1
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.843.676
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	86,2
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	52,8
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	64,2
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	45,2
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	68,1
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	56
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,9
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	44,7
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	32,8
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,2
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.180.159
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	83,2
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	46,2
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	60,5
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	37,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	65,2
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	54,1
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	42,3
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	5.616.898
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	81,1
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	44,9
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	61,7
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	37
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	62,2
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	53,2
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	45,9
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	41
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.732.489
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	81,2
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	43,3
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	57,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	36,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	61,9
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	50
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,4
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	45,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	38,9
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	27,2
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	6.734.726
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	78,7
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	40,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	56,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	33,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	57,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	47,4
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,7
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	42,4
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	35,7
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	24,6
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Size of the household: Households with 1 member	Total	3.564.387
Internet users in the last 3 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	79,4
Internet users in the last 3 months	Size of the household: Households with 1 member	Downloading or printing an official form	43,5
Internet users in the last 3 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	57,4
Internet users in the last 3 months	Size of the household: Households with 1 member	Online filing of tax returns in person	43,5
Internet users in the last 3 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	63,1
Internet users in the last 3 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	52,1
Internet users in the last 3 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,2
Internet users in the last 3 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	50,3
Internet users in the last 3 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	33,4
Internet users in the last 3 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	24,3
Internet users in the last 3 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,6
Internet users in the last 3 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Size of the household: Households with 2 members	Total	8.882.111
Internet users in the last 3 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	78,9
Internet users in the last 3 months	Size of the household: Households with 2 members	Downloading or printing an official form	43,7
Internet users in the last 3 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	58,9
Internet users in the last 3 months	Size of the household: Households with 2 members	Online filing of tax returns in person	40,7
Internet users in the last 3 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	60,5
Internet users in the last 3 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Internet users in the last 3 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,4
Internet users in the last 3 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	47,6
Internet users in the last 3 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	34
Internet users in the last 3 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	25,3
Internet users in the last 3 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,7
Internet users in the last 3 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 3 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Size of the household: Households with 3 members	Total	9.218.049
Internet users in the last 3 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	85,2
Internet users in the last 3 months	Size of the household: Households with 3 members	Downloading or printing an official form	47,1
Internet users in the last 3 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	63,4
Internet users in the last 3 months	Size of the household: Households with 3 members	Online filing of tax returns in person	41,6
Internet users in the last 3 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	66,6
Internet users in the last 3 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	55,1
Internet users in the last 3 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 3 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	50,5
Internet users in the last 3 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	42,9
Internet users in the last 3 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Internet users in the last 3 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,2
Internet users in the last 3 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Size of the household: Households with 4 members	Total	9.842.369
Internet users in the last 3 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	85,7
Internet users in the last 3 months	Size of the household: Households with 4 members	Downloading or printing an official form	50,5
Internet users in the last 3 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	62,9
Internet users in the last 3 months	Size of the household: Households with 4 members	Online filing of tax returns in person	38,9
Internet users in the last 3 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	65,7
Internet users in the last 3 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	54,6
Internet users in the last 3 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 3 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	49,3
Internet users in the last 3 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	47,4
Internet users in the last 3 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	32,5
Internet users in the last 3 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 3 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 3 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Total	3.601.033
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	83,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	52,9
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	60,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	32,3
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	64
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	48,9
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	49,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	48,3
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,2
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,5
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Type of household: Single-person household	Total	3.564.387
Internet users in the last 3 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	79,4
Internet users in the last 3 months	Type of household: Single-person household	Downloading or printing an official form	43,5
Internet users in the last 3 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	57,4
Internet users in the last 3 months	Type of household: Single-person household	Online filing of tax returns in person	43,5
Internet users in the last 3 months	Type of household: Single-person household	Performing an interaction related to access to information	63,1
Internet users in the last 3 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	52,1
Internet users in the last 3 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,2
Internet users in the last 3 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	50,3
Internet users in the last 3 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	33,4
Internet users in the last 3 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	24,3
Internet users in the last 3 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,6
Internet users in the last 3 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	Type of household: Single-person household	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Type of household: Single parent living with a child	Total	3.769.341
Internet users in the last 3 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	85
Internet users in the last 3 months	Type of household: Single parent living with a child	Downloading or printing an official form	48,9
Internet users in the last 3 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	63,9
Internet users in the last 3 months	Type of household: Single parent living with a child	Online filing of tax returns in person	40,1
Internet users in the last 3 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	67,7
Internet users in the last 3 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	55,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	51,9
Internet users in the last 3 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	44,1
Internet users in the last 3 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 3 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 3 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Type of household: Couple living together without children	Total	5.755.838
Internet users in the last 3 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	77
Internet users in the last 3 months	Type of household: Couple living together without children	Downloading or printing an official form	41,3
Internet users in the last 3 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	57,6
Internet users in the last 3 months	Type of household: Couple living together without children	Online filing of tax returns in person	42,2
Internet users in the last 3 months	Type of household: Couple living together without children	Performing an interaction related to access to information	58,7
Internet users in the last 3 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	50,2
Internet users in the last 3 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Internet users in the last 3 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	45,7
Internet users in the last 3 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	30,7
Internet users in the last 3 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	23,6
Internet users in the last 3 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11,9
Internet users in the last 3 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Internet users in the last 3 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Type of household: Couple living together with children	Total	17.937.609
Internet users in the last 3 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	86,5
Internet users in the last 3 months	Type of household: Couple living together with children	Downloading or printing an official form	50,2
Internet users in the last 3 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	63,8
Internet users in the last 3 months	Type of household: Couple living together with children	Online filing of tax returns in person	40,3
Internet users in the last 3 months	Type of household: Couple living together with children	Performing an interaction related to access to information	67
Internet users in the last 3 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	54,9
Internet users in the last 3 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,7
Internet users in the last 3 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	51,3
Internet users in the last 3 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	46,2
Internet users in the last 3 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	32,8
Internet users in the last 3 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 3 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 3 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Type of household: Other type of household	Total	4.080.774
Internet users in the last 3 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	77,6
Internet users in the last 3 months	Type of household: Other type of household	Downloading or printing an official form	45,8
Internet users in the last 3 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	56,2
Internet users in the last 3 months	Type of household: Other type of household	Online filing of tax returns in person	31,3
Internet users in the last 3 months	Type of household: Other type of household	Performing an interaction related to access to information	57,4
Internet users in the last 3 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	47,1
Internet users in the last 3 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	25
Internet users in the last 3 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	42,6
Internet users in the last 3 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	40,7
Internet users in the last 3 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Internet users in the last 3 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,2
Internet users in the last 3 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months	Type of household: Other type of household	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	15.996.716
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	82,2
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	47,7
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	42,2
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	63
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	48,5
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	38,1
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	25,7
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,7
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 3 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.764.242
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	89,7
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	56,1
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	68,8
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	49
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	73,9
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	53,5
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	43,5
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,9
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	15.346.991
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	82,2
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	45
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	58,7
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	35,2
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	63,1
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	49,6
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,2
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	47,8
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	42,1
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	30,5
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,2
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Nationality: Spanish	Total	29.870.665
Internet users in the last 3 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	83,5
Internet users in the last 3 months	Nationality: Spanish	Downloading or printing an official form	47,6
Internet users in the last 3 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	61,4
Internet users in the last 3 months	Nationality: Spanish	Online filing of tax returns in person	42,1
Internet users in the last 3 months	Nationality: Spanish	Performing an interaction related to access to information	64,9
Internet users in the last 3 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	54,1
Internet users in the last 3 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,8
Internet users in the last 3 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	50
Internet users in the last 3 months	Nationality: Spanish	Performing an interaction related to obtaining documents	41,8
Internet users in the last 3 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 3 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 3 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 3 months	Nationality: Spanish	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Nationality: Foreign	Total	5.237.284
Internet users in the last 3 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	80,6
Internet users in the last 3 months	Nationality: Foreign	Downloading or printing an official form	46,4
Internet users in the last 3 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	60,4
Internet users in the last 3 months	Nationality: Foreign	Online filing of tax returns in person	27,1
Internet users in the last 3 months	Nationality: Foreign	Performing an interaction related to access to information	60,2
Internet users in the last 3 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	46,8
Internet users in the last 3 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,6
Internet users in the last 3 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	45,6
Internet users in the last 3 months	Nationality: Foreign	Performing an interaction related to obtaining documents	40,1
Internet users in the last 3 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 3 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,7
Internet users in the last 3 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 3 months	Nationality: Foreign	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Limitation of the activity: Very limited	Total	729.759
Internet users in the last 3 months	Limitation of the activity: Very limited	Use of one or more websites or apps of public administration agencies	69,8
Internet users in the last 3 months	Limitation of the activity: Very limited	Downloading or printing an official form	35
Internet users in the last 3 months	Limitation of the activity: Very limited	Arranging an appointment or booking (of an activity, medical care, etc.)	54,3
Internet users in the last 3 months	Limitation of the activity: Very limited	Online filing of tax returns in person	27,4
Internet users in the last 3 months	Limitation of the activity: Very limited	Performing an interaction related to access to information	53,5
Internet users in the last 3 months	Limitation of the activity: Very limited	Information:  Access to stored personal data (pension, employment history, etc.)	46,1
Internet users in the last 3 months	Limitation of the activity: Very limited	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,9
Internet users in the last 3 months	Limitation of the activity: Very limited	Information: Access to obtain information (services, loans, tax, etc.)	39,6
Internet users in the last 3 months	Limitation of the activity: Very limited	Performing an interaction related to obtaining documents	31,8
Internet users in the last 3 months	Limitation of the activity: Very limited	Documentation: request an official document or certificate (birth, residence, etc.)	19,2
Internet users in the last 3 months	Limitation of the activity: Very limited	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,2
Internet users in the last 3 months	Limitation of the activity: Very limited	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Limitation of the activity: Very limited	Average of types of contact with public administration agencies	2,7
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Total	4.990.929
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Use of one or more websites or apps of public administration agencies	73,8
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Downloading or printing an official form	40,7
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Arranging an appointment or booking (of an activity, medical care, etc.)	55,2
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Online filing of tax returns in person	32,6
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to access to information	56,3
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Information:  Access to stored personal data (pension, employment history, etc.)	47,5
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,4
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Information: Access to obtain information (services, loans, tax, etc.)	42,1
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to obtaining documents	35,2
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Documentation: request an official document or certificate (birth, residence, etc.)	23,8
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,4
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 3 months	Limitation of the activity: Limited, but not severely	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Total	29.387.261
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Use of one or more websites or apps of public administration agencies	84,9
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Downloading or printing an official form	48,9
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Arranging an appointment or booking (of an activity, medical care, etc.)	62,5
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Online filing of tax returns in person	41,4
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Performing an interaction related to access to information	65,8
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Information:  Access to stored personal data (pension, employment history, etc.)	54,2
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,6
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Information: Access to obtain information (services, loans, tax, etc.)	50,8
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Performing an interaction related to obtaining documents	42,8
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Documentation: request an official document or certificate (birth, residence, etc.)	31
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months	Limitation of the activity: Not limited at all	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	29.207.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Downloading or printing an official form	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Online filing of tax returns in person	48
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to access to information	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	49,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Total	14.342.182
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Downloading or printing an official form	58,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	70,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Online filing of tax returns in person	50,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Performing an interaction related to access to information	80,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	67,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	62,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Performing an interaction related to obtaining documents	50,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Total	14.864.866
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Downloading or printing an official form	56,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	76,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Online filing of tax returns in person	45,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Performing an interaction related to access to information	74,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	60,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	56,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Performing an interaction related to obtaining documents	49,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Total	3.742.807
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Downloading or printing an official form	52,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	66,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Online filing of tax returns in person	18,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to access to information	69,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	46,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	61,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	44,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Total	5.061.664
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Downloading or printing an official form	58,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Online filing of tax returns in person	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to access to information	82,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	70,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	39
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	65,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	59,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	47,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Total	5.946.209
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Downloading or printing an official form	62,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Online filing of tax returns in person	55,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to access to information	80,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	68,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	63,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	55,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	40,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Total	6.797.814
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Downloading or printing an official form	58,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Online filing of tax returns in person	50,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to access to information	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	64,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	58,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	46,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Total	5.152.027
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Downloading or printing an official form	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	71,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Online filing of tax returns in person	48,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to access to information	78,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	67,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	60
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	40,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	27
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Total	2.506.527
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Downloading or printing an official form	47
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	71,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Online filing of tax returns in person	48,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to access to information	69,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	55
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	52,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	19,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	12.811.949
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	61,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	52,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	79
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	64,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	37
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	51,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	38
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	3.480.706
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	55,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	72,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	45,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	78,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	65,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	59,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.563.271
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	55,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	76
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	45,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	65,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	50,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	36,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.033.229
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	53,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	71,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	45,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	76,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	48
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	33,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.317.894
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	51,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	72,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	42,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	73,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	60,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	45,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Total	2.837.988
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Downloading or printing an official form	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	72,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Online filing of tax returns in person	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	65,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	63,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	30,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Total	7.042.959
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Downloading or printing an official form	55,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Online filing of tax returns in person	51,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	76,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	64,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	60,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	43,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	32
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Total	7.867.981
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Downloading or printing an official form	55,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	74,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Online filing of tax returns in person	48,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	78,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	64,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	50,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	35,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Total	8.440.980
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Downloading or printing an official form	58,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	73,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Online filing of tax returns in person	45,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	63,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	55,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	38
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Total	3.017.140
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	63,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	72,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	38,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	76,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	44,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Total	2.837.988
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Downloading or printing an official form	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	72,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Online filing of tax returns in person	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Performing an interaction related to access to information	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	65,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	63,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	30,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Total	3.211.115
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Downloading or printing an official form	57,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	75,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Online filing of tax returns in person	47,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	79,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	65,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	51,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Total	4.460.494
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Downloading or printing an official form	53,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	74,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Online filing of tax returns in person	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to access to information	76
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	65,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	39,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Total	15.519.710
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Downloading or printing an official form	58,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	73,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Online filing of tax returns in person	46,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to access to information	77,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	59,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	53,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Total	3.177.741
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	58,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	72,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Online filing of tax returns in person	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Performing an interaction related to access to information	73,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	60,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	52,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	13.187.648
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	57,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	75,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	51,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	76,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	65,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	58,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	46,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.378.773
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	62,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	54,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	82,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	70,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	66
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	59,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.640.627
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	71,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	42,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	60,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	58,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	51,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	37,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Total	24.986.255
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Downloading or printing an official form	57
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	73,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Online filing of tax returns in person	50,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Performing an interaction related to access to information	77,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	64,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	59,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Performing an interaction related to obtaining documents	50
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Total	4.220.793
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Downloading or printing an official form	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	75
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Online filing of tax returns in person	33,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Performing an interaction related to access to information	74,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	58,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Performing an interaction related to obtaining documents	49,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	39,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Total	513.397
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Downloading or printing an official form	49,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Arranging an appointment or booking (of an activity, medical care, etc.)	77,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Online filing of tax returns in person	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Performing an interaction related to access to information	76,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Information:  Access to stored personal data (pension, employment history, etc.)	65,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Information: Access to obtain information (services, loans, tax, etc.)	56,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Performing an interaction related to obtaining documents	45,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Total	3.696.277
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Downloading or printing an official form	55
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Arranging an appointment or booking (of an activity, medical care, etc.)	74,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Online filing of tax returns in person	44,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to access to information	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Information:  Access to stored personal data (pension, employment history, etc.)	64,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Information: Access to obtain information (services, loans, tax, etc.)	56,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to obtaining documents	47,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Total	24.997.374
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Downloading or printing an official form	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Arranging an appointment or booking (of an activity, medical care, etc.)	73,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Online filing of tax returns in person	48,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Performing an interaction related to access to information	77,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Information:  Access to stored personal data (pension, employment history, etc.)	63,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Information: Access to obtain information (services, loans, tax, etc.)	59,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Performing an interaction related to obtaining documents	50,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Documentation: request an official document or certificate (birth, residence, etc.)	36,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	29.146.726
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Downloading or printing an official form	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Online filing of tax returns in person	48
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to access to information	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	50
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Total	14.308.390
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Downloading or printing an official form	58,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Arranging an appointment or booking (of an activity, medical care, etc.)	70,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Online filing of tax returns in person	50,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Performing an interaction related to access to information	80,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Information:  Access to stored personal data (pension, employment history, etc.)	67,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Information: Access to data bases or public records (cadastral records, company information, etc.)	37
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Information: Access to obtain information (services, loans, tax, etc.)	62,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Performing an interaction related to obtaining documents	50,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Documentation: request an official document or certificate (birth, residence, etc.)	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Total	14.838.336
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Downloading or printing an official form	56,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Arranging an appointment or booking (of an activity, medical care, etc.)	76,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Online filing of tax returns in person	45,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Performing an interaction related to access to information	74,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Information:  Access to stored personal data (pension, employment history, etc.)	60,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Performing an interaction related to obtaining documents	49,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Total	3.739.541
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Downloading or printing an official form	52,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	66,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Online filing of tax returns in person	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to access to information	69,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Information:  Access to stored personal data (pension, employment history, etc.)	46,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Information: Access to obtain information (services, loans, tax, etc.)	50,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Performing an interaction related to obtaining documents	61,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Documentation: request an official document or certificate (birth, residence, etc.)	44,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	37,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Total	5.060.567
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Downloading or printing an official form	58,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Online filing of tax returns in person	55,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to access to information	82,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Information:  Access to stored personal data (pension, employment history, etc.)	70,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	39
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Information: Access to obtain information (services, loans, tax, etc.)	65,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Performing an interaction related to obtaining documents	59,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Documentation: request an official document or certificate (birth, residence, etc.)	47,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Average of types of contact with public administration agencies	4,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Total	5.940.333
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Downloading or printing an official form	62,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Online filing of tax returns in person	55,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to access to information	80,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Information:  Access to stored personal data (pension, employment history, etc.)	68,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Information: Access to obtain information (services, loans, tax, etc.)	63,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Performing an interaction related to obtaining documents	55,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Documentation: request an official document or certificate (birth, residence, etc.)	40,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Average of types of contact with public administration agencies	4,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Total	6.792.065
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Downloading or printing an official form	58,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	77,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Online filing of tax returns in person	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to access to information	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Information:  Access to stored personal data (pension, employment history, etc.)	64,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Information: Access to obtain information (services, loans, tax, etc.)	58,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Performing an interaction related to obtaining documents	46,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Total	5.138.626
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Downloading or printing an official form	55,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	71,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Online filing of tax returns in person	49
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to access to information	78,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Information:  Access to stored personal data (pension, employment history, etc.)	67,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Information: Access to obtain information (services, loans, tax, etc.)	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Performing an interaction related to obtaining documents	40,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Documentation: request an official document or certificate (birth, residence, etc.)	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Total	2.475.593
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Downloading or printing an official form	47,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Arranging an appointment or booking (of an activity, medical care, etc.)	71,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Online filing of tax returns in person	48,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to access to information	69,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Information:  Access to stored personal data (pension, employment history, etc.)	55,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Information: Access to obtain information (services, loans, tax, etc.)	52,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Performing an interaction related to obtaining documents	28,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Documentation: request an official document or certificate (birth, residence, etc.)	19,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	12.789.352
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	61,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Online filing of tax returns in person	52,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to access to information	79
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information:  Access to stored personal data (pension, employment history, etc.)	65
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to data bases or public records (cadastral records, company information, etc.)	37
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Information: Access to obtain information (services, loans, tax, etc.)	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Performing an interaction related to obtaining documents	51,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: request an official document or certificate (birth, residence, etc.)	38
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	3.476.261
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Downloading or printing an official form	55,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	72,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Online filing of tax returns in person	45,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to access to information	78,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	65
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Performing an interaction related to obtaining documents	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	35,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.553.986
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Downloading or printing an official form	55,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	76
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Online filing of tax returns in person	45,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to access to information	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	65,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Performing an interaction related to obtaining documents	50,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	36,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.028.923
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Downloading or printing an official form	53,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	71,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Online filing of tax returns in person	45,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to access to information	76,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	61,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Performing an interaction related to obtaining documents	48
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.298.204
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Downloading or printing an official form	51,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Arranging an appointment or booking (of an activity, medical care, etc.)	72,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Online filing of tax returns in person	42,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to access to information	73,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Information:  Access to stored personal data (pension, employment history, etc.)	60,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Information: Access to obtain information (services, loans, tax, etc.)	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Performing an interaction related to obtaining documents	45,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: request an official document or certificate (birth, residence, etc.)	31,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Total	2.831.139
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Downloading or printing an official form	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Arranging an appointment or booking (of an activity, medical care, etc.)	72,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Online filing of tax returns in person	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to access to information	79,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Information:  Access to stored personal data (pension, employment history, etc.)	65,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Information: Access to obtain information (services, loans, tax, etc.)	63,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Performing an interaction related to obtaining documents	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Total	7.009.905
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Downloading or printing an official form	55,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Online filing of tax returns in person	51,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to access to information	76,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Information:  Access to stored personal data (pension, employment history, etc.)	64,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Information: Access to obtain information (services, loans, tax, etc.)	60,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Performing an interaction related to obtaining documents	43,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Documentation: request an official document or certificate (birth, residence, etc.)	32
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Total	7.857.600
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Downloading or printing an official form	55,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Arranging an appointment or booking (of an activity, medical care, etc.)	74,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Online filing of tax returns in person	48,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to access to information	78,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Information:  Access to stored personal data (pension, employment history, etc.)	64,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Performing an interaction related to obtaining documents	50,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Documentation: request an official document or certificate (birth, residence, etc.)	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Total	8.430.942
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Downloading or printing an official form	58,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Arranging an appointment or booking (of an activity, medical care, etc.)	73,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Online filing of tax returns in person	45,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to access to information	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Information:  Access to stored personal data (pension, employment history, etc.)	63,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Information: Access to obtain information (services, loans, tax, etc.)	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Performing an interaction related to obtaining documents	55,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Documentation: request an official document or certificate (birth, residence, etc.)	38
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Total	3.017.140
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Downloading or printing an official form	63,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Arranging an appointment or booking (of an activity, medical care, etc.)	72,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Online filing of tax returns in person	38,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to access to information	76,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Information: Access to obtain information (services, loans, tax, etc.)	59,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Performing an interaction related to obtaining documents	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Documentation: request an official document or certificate (birth, residence, etc.)	44,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Total	2.831.139
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Downloading or printing an official form	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Arranging an appointment or booking (of an activity, medical care, etc.)	72,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Online filing of tax returns in person	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Performing an interaction related to access to information	79,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Information:  Access to stored personal data (pension, employment history, etc.)	65,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Information: Access to obtain information (services, loans, tax, etc.)	63,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Performing an interaction related to obtaining documents	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Total	3.203.454
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Downloading or printing an official form	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Arranging an appointment or booking (of an activity, medical care, etc.)	75,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Online filing of tax returns in person	47,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to access to information	79,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Information:  Access to stored personal data (pension, employment history, etc.)	65,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Information: Access to obtain information (services, loans, tax, etc.)	61,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Performing an interaction related to obtaining documents	51,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Total	4.434.577
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Downloading or printing an official form	53,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Arranging an appointment or booking (of an activity, medical care, etc.)	74,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Online filing of tax returns in person	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to access to information	76,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Information:  Access to stored personal data (pension, employment history, etc.)	65,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Performing an interaction related to obtaining documents	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Documentation: request an official document or certificate (birth, residence, etc.)	30,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	15,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Total	15.509.451
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Downloading or printing an official form	58,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Arranging an appointment or booking (of an activity, medical care, etc.)	73,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Online filing of tax returns in person	46,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to access to information	77,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Information:  Access to stored personal data (pension, employment history, etc.)	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Information: Access to obtain information (services, loans, tax, etc.)	59,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Performing an interaction related to obtaining documents	53,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Total	3.168.106
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	59
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Arranging an appointment or booking (of an activity, medical care, etc.)	72,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Online filing of tax returns in person	40,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Performing an interaction related to access to information	73,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Information:  Access to stored personal data (pension, employment history, etc.)	60,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Performing an interaction related to obtaining documents	52,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Documentation: request an official document or certificate (birth, residence, etc.)	38
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	13.153.130
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Downloading or printing an official form	58
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Arranging an appointment or booking (of an activity, medical care, etc.)	75,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Online filing of tax returns in person	51,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to access to information	76,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information:  Access to stored personal data (pension, employment history, etc.)	65,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Performing an interaction related to obtaining documents	46,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: request an official document or certificate (birth, residence, etc.)	31,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.376.376
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Downloading or printing an official form	62,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Online filing of tax returns in person	54,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to access to information	82,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information:  Access to stored personal data (pension, employment history, etc.)	70,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Information: Access to obtain information (services, loans, tax, etc.)	66
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Performing an interaction related to obtaining documents	59,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: request an official document or certificate (birth, residence, etc.)	48,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Average of types of contact with public administration agencies	4,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.617.220
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Downloading or printing an official form	54,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Arranging an appointment or booking (of an activity, medical care, etc.)	71,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Online filing of tax returns in person	42,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to access to information	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information:  Access to stored personal data (pension, employment history, etc.)	60,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Information: Access to obtain information (services, loans, tax, etc.)	58,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Performing an interaction related to obtaining documents	51,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: request an official document or certificate (birth, residence, etc.)	37,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Total	24.927.386
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Downloading or printing an official form	57
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Arranging an appointment or booking (of an activity, medical care, etc.)	73,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Online filing of tax returns in person	50,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Performing an interaction related to access to information	77,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Information:  Access to stored personal data (pension, employment history, etc.)	64,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Information: Access to obtain information (services, loans, tax, etc.)	59,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Performing an interaction related to obtaining documents	50
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Documentation: request an official document or certificate (birth, residence, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Total	4.219.340
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Downloading or printing an official form	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Arranging an appointment or booking (of an activity, medical care, etc.)	75
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Online filing of tax returns in person	33,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Performing an interaction related to access to information	74,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Information:  Access to stored personal data (pension, employment history, etc.)	58,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Performing an interaction related to obtaining documents	49,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Documentation: request an official document or certificate (birth, residence, etc.)	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Total	509.168
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Downloading or printing an official form	50,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Arranging an appointment or booking (of an activity, medical care, etc.)	77,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Online filing of tax returns in person	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Performing an interaction related to access to information	76,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Information:  Access to stored personal data (pension, employment history, etc.)	66
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Information: Access to obtain information (services, loans, tax, etc.)	56,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Performing an interaction related to obtaining documents	45,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Documentation: request an official document or certificate (birth, residence, etc.)	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Total	3.685.293
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Downloading or printing an official form	55,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Arranging an appointment or booking (of an activity, medical care, etc.)	74,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Online filing of tax returns in person	44,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to access to information	76,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Information:  Access to stored personal data (pension, employment history, etc.)	64,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Information: Access to obtain information (services, loans, tax, etc.)	57
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Performing an interaction related to obtaining documents	47,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: request an official document or certificate (birth, residence, etc.)	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Total	24.952.264
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Downloading or printing an official form	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Arranging an appointment or booking (of an activity, medical care, etc.)	73,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Online filing of tax returns in person	48,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Performing an interaction related to access to information	77,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Information:  Access to stored personal data (pension, employment history, etc.)	63,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Information: Access to obtain information (services, loans, tax, etc.)	59,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Performing an interaction related to obtaining documents	50,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Documentation: request an official document or certificate (birth, residence, etc.)	36,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Average of types of contact with public administration agencies	4,1