Reference population	Características socioeconómicas	Type of contact	Total
Total Persons	Total Persons	Total	36.663.412
Total Persons	Total Persons	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	Total Persons	Downloading or printing an official form	45,5
Total Persons	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	Total Persons	Online filing of tax returns in person	38,2
Total Persons	Total Persons	Performing an interaction related to access to information	61,5
Total Persons	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	50,9
Total Persons	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Total Persons	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Total Persons	Total Persons	Performing an interaction related to obtaining documents	39,8
Total Persons	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Total Persons	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Total Persons	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Total Persons	Total Persons	Average of types of contact with public administration agencies	3,3
Total Persons	Studies completed: Less than primary	Total	656.172
Total Persons	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	28,8
Total Persons	Studies completed: Less than primary	Downloading or printing an official form	12,7
Total Persons	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	21,4
Total Persons	Studies completed: Less than primary	Online filing of tax returns in person	9,4
Total Persons	Studies completed: Less than primary	Performing an interaction related to access to information	20,1
Total Persons	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	14,7
Total Persons	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	4,3
Total Persons	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	12,1
Total Persons	Studies completed: Less than primary	Performing an interaction related to obtaining documents	13,2
Total Persons	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	5,9
Total Persons	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	12
Total Persons	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,8
Total Persons	Studies completed: Less than primary	Average of types of contact with public administration agencies	0,9
Total Persons	Studies completed: Primary Education	Total	2.114.733
Total Persons	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	39,8
Total Persons	Studies completed: Primary Education	Downloading or printing an official form	16,6
Total Persons	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	26,4
Total Persons	Studies completed: Primary Education	Online filing of tax returns in person	14,1
Total Persons	Studies completed: Primary Education	Performing an interaction related to access to information	21,2
Total Persons	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	17,4
Total Persons	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	7,9
Total Persons	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	11,9
Total Persons	Studies completed: Primary Education	Performing an interaction related to obtaining documents	14
Total Persons	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	8,5
Total Persons	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	6,7
Total Persons	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,4
Total Persons	Studies completed: Primary Education	Average of types of contact with public administration agencies	1,1
Total Persons	Studies completed: First stage Secondary Education	Total	9.214.795
Total Persons	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	63,4
Total Persons	Studies completed: First stage Secondary Education	Downloading or printing an official form	28
Total Persons	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	42,6
Total Persons	Studies completed: First stage Secondary Education	Online filing of tax returns in person	23,8
Total Persons	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	44,4
Total Persons	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	36
Total Persons	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	15,5
Total Persons	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	30,7
Total Persons	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	27,9
Total Persons	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	17
Total Persons	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,2
Total Persons	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,8
Total Persons	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	2,2
Total Persons	Studies completed: Second stage Secondary Education	Total	9.250.477
Total Persons	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	84,2
Total Persons	Studies completed: Second stage Secondary Education	Downloading or printing an official form	45,5
Total Persons	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	60,3
Total Persons	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	33,5
Total Persons	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	62,7
Total Persons	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	50
Total Persons	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Total Persons	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Total Persons	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	41,4
Total Persons	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Total Persons	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Total Persons	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Total Persons	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,2
Total Persons	Studies completed: Advanced Vocational Education	Total	4.804.238
Total Persons	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	91,8
Total Persons	Studies completed: Advanced Vocational Education	Downloading or printing an official form	54,4
Total Persons	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	68,4
Total Persons	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	47,4
Total Persons	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	75,4
Total Persons	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	65,3
Total Persons	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,3
Total Persons	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	58,7
Total Persons	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	44,9
Total Persons	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Total Persons	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,7
Total Persons	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Total Persons	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	3,9
Total Persons	Studies completed: University studies and similar	Total	4.184.973
Total Persons	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	94,8
Total Persons	Studies completed: University studies and similar	Downloading or printing an official form	60,2
Total Persons	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Total Persons	Studies completed: University studies and similar	Online filing of tax returns in person	54,4
Total Persons	Studies completed: University studies and similar	Performing an interaction related to access to information	77,1
Total Persons	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	65,4
Total Persons	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	39,6
Total Persons	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	62,5
Total Persons	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	52,4
Total Persons	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	39,8
Total Persons	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,9
Total Persons	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Total Persons	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,3
Total Persons	Studies completed: University studies, Master's and similar	Total	6.047.165
Total Persons	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	95,6
Total Persons	Studies completed: University studies, Master's and similar	Downloading or printing an official form	66,6
Total Persons	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	76,1
Total Persons	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	58,9
Total Persons	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	80,9
Total Persons	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	66,9
Total Persons	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	44,3
Total Persons	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	68,3
Total Persons	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	53,3
Total Persons	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	41,6
Total Persons	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,6
Total Persons	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,1
Total Persons	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,6
Total Persons	Studies completed: University doctorate	Total	390.858
Total Persons	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	97,4
Total Persons	Studies completed: University doctorate	Downloading or printing an official form	74,1
Total Persons	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	84,6
Total Persons	Studies completed: University doctorate	Online filing of tax returns in person	63
Total Persons	Studies completed: University doctorate	Performing an interaction related to access to information	91,2
Total Persons	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	81,8
Total Persons	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	61,2
Total Persons	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	80,1
Total Persons	Studies completed: University doctorate	Performing an interaction related to obtaining documents	57,8
Total Persons	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	49,8
Total Persons	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,6
Total Persons	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,2
Total Persons	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,3
Total Persons	Studies completed: Others	Total	..
Total Persons	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Total Persons	Studies completed: Others	Downloading or printing an official form	..
Total Persons	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Total Persons	Studies completed: Others	Online filing of tax returns in person	..
Total Persons	Studies completed: Others	Performing an interaction related to access to information	..
Total Persons	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Total Persons	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Total Persons	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Total Persons	Studies completed: Others	Performing an interaction related to obtaining documents	..
Total Persons	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Total Persons	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Total Persons	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Total Persons	Studies completed: Others	Average of types of contact with public administration agencies	..
Total Persons	Employment situation: Employed economically active persons	Total	21.257.763
Total Persons	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	88,6
Total Persons	Employment situation: Employed economically active persons	Downloading or printing an official form	54
Total Persons	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	66
Total Persons	Employment situation: Employed economically active persons	Online filing of tax returns in person	49,2
Total Persons	Employment situation: Employed economically active persons	Performing an interaction related to access to information	73,1
Total Persons	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	62,8
Total Persons	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,8
Total Persons	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	56,1
Total Persons	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	44,9
Total Persons	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	33,7
Total Persons	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,2
Total Persons	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Total Persons	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	3,9
Total Persons	Employment situation: Unemployed economically active persons	Total	3.583.656
Total Persons	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	80,3
Total Persons	Employment situation: Unemployed economically active persons	Downloading or printing an official form	41,1
Total Persons	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	61,1
Total Persons	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	32,4
Total Persons	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	60,8
Total Persons	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Total Persons	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,3
Total Persons	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	48
Total Persons	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	46,6
Total Persons	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	28,7
Total Persons	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,4
Total Persons	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,1
Total Persons	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,2
Total Persons	Employment situation: Inactive population: Students	Total	3.633.159
Total Persons	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	77,5
Total Persons	Employment situation: Inactive population: Students	Downloading or printing an official form	41,4
Total Persons	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	51,9
Total Persons	Employment situation: Inactive population: Students	Online filing of tax returns in person	9,8
Total Persons	Employment situation: Inactive population: Students	Performing an interaction related to access to information	48,7
Total Persons	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	27,8
Total Persons	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,3
Total Persons	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	37,5
Total Persons	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	49,1
Total Persons	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	32,8
Total Persons	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,4
Total Persons	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Total Persons	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	2,6
Total Persons	Employment situation: Inactive population: Household chores	Total	1.719.702
Total Persons	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	58,4
Total Persons	Employment situation: Inactive population: Household chores	Downloading or printing an official form	19,9
Total Persons	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	45
Total Persons	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	19,4
Total Persons	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	29,8
Total Persons	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	21,6
Total Persons	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	10,1
Total Persons	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	22,8
Total Persons	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	14,7
Total Persons	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	8,8
Total Persons	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8,1
Total Persons	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,4
Total Persons	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	1,6
Total Persons	Employment situation: Inactive population: Pensioners	Total	5.349.786
Total Persons	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	54,8
Total Persons	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	27,7
Total Persons	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	39,7
Total Persons	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	27,1
Total Persons	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	38,5
Total Persons	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	31,4
Total Persons	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	15,8
Total Persons	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	29,2
Total Persons	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	18,2
Total Persons	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	12,1
Total Persons	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	9,2
Total Persons	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	3,8
Total Persons	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	2
Total Persons	Employment situation: Other employment situation	Total	1.119.346
Total Persons	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	66
Total Persons	Employment situation: Other employment situation	Downloading or printing an official form	35,2
Total Persons	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	48
Total Persons	Employment situation: Other employment situation	Online filing of tax returns in person	24,1
Total Persons	Employment situation: Other employment situation	Performing an interaction related to access to information	45,8
Total Persons	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	36,6
Total Persons	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	18,7
Total Persons	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	33,1
Total Persons	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	31,9
Total Persons	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	23,1
Total Persons	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	14,6
Total Persons	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Total Persons	Employment situation: Other employment situation	Average of types of contact with public administration agencies	2,4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15.220.132
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	89,8
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	53,4
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	67,1
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	54,5
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	74
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	63,2
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	34
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	57
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	44
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	33
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,9
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	3,9
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.496.180
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	86,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	56,7
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	67,3
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	46,5
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	75,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	68,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	57,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	56
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	42,5
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Total	1.356.466
Total Persons	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	85,8
Total Persons	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	56,4
Total Persons	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	58,4
Total Persons	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	31,5
Total Persons	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	69,7
Total Persons	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	61,6
Total Persons	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,1
Total Persons	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	50,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	39,6
Total Persons	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,1
Total Persons	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15
Total Persons	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,6
Total Persons	Professional Situation (in main job): Self-employed without employees	Total	1.967.995
Total Persons	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	84,4
Total Persons	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	52,1
Total Persons	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	60,7
Total Persons	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	26,1
Total Persons	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	65,9
Total Persons	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	54,6
Total Persons	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Total Persons	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	52,6
Total Persons	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	40
Total Persons	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	30,5
Total Persons	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,1
Total Persons	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,7
Total Persons	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	3,4
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Total	216.990
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	93,1
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	61,7
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	72
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	23,3
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	69
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	51,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	51,8
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	58,5
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	45,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	26,8
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4
Total Persons	Professional working pattern (in main job): Full-time	Total	17.729.555
Total Persons	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	88,6
Total Persons	Professional working pattern (in main job): Full-time	Downloading or printing an official form	53,8
Total Persons	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	65,5
Total Persons	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	51
Total Persons	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	73,3
Total Persons	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	62,9
Total Persons	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Total Persons	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	56,7
Total Persons	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	44,1
Total Persons	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	33,1
Total Persons	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,8
Total Persons	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Total Persons	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	3,9
Total Persons	Professional working pattern (in main job): Part-time	Total	3.528.209
Total Persons	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	88,7
Total Persons	Professional working pattern (in main job): Part-time	Downloading or printing an official form	55,1
Total Persons	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	68,6
Total Persons	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	39,9
Total Persons	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	71,6
Total Persons	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	61,9
Total Persons	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Total Persons	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	53,1
Total Persons	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	49
Total Persons	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Total Persons	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,6
Total Persons	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Total Persons	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	3,9
Total Persons	Main occupation: Manual	Total	5.699.371
Total Persons	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	76
Total Persons	Main occupation: Manual	Downloading or printing an official form	36,4
Total Persons	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	50,6
Total Persons	Main occupation: Manual	Online filing of tax returns in person	35,3
Total Persons	Main occupation: Manual	Performing an interaction related to access to information	59,4
Total Persons	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	50,7
Total Persons	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,5
Total Persons	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	38,4
Total Persons	Main occupation: Manual	Performing an interaction related to obtaining documents	33,5
Total Persons	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	22,3
Total Persons	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18
Total Persons	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Total Persons	Main occupation: Manual	Average of types of contact with public administration agencies	2,8
Total Persons	Main occupation: Non-manual	Total	15.558.392
Total Persons	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	93,3
Total Persons	Main occupation: Non-manual	Downloading or printing an official form	60,4
Total Persons	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	71,7
Total Persons	Main occupation: Non-manual	Online filing of tax returns in person	54,2
Total Persons	Main occupation: Non-manual	Performing an interaction related to access to information	78,1
Total Persons	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	67,2
Total Persons	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,7
Total Persons	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	62,6
Total Persons	Main occupation: Non-manual	Performing an interaction related to obtaining documents	49,1
Total Persons	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	37,9
Total Persons	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Total Persons	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12
Total Persons	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,3
Total Persons	Main occupation: ICT workers	Total	1.142.740
Total Persons	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	97
Total Persons	Main occupation: ICT workers	Downloading or printing an official form	69
Total Persons	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	73,1
Total Persons	Main occupation: ICT workers	Online filing of tax returns in person	70,8
Total Persons	Main occupation: ICT workers	Performing an interaction related to access to information	89,7
Total Persons	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	81,5
Total Persons	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	46,3
Total Persons	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	75,7
Total Persons	Main occupation: ICT workers	Performing an interaction related to obtaining documents	55,2
Total Persons	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	44,8
Total Persons	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Total Persons	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,6
Total Persons	Main occupation: ICT workers	Average of types of contact with public administration agencies	5
Total Persons	Main occupation: Other workers	Total	20.115.023
Total Persons	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	88,1
Total Persons	Main occupation: Other workers	Downloading or printing an official form	53,1
Total Persons	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	65,6
Total Persons	Main occupation: Other workers	Online filing of tax returns in person	47,9
Total Persons	Main occupation: Other workers	Performing an interaction related to access to information	72,1
Total Persons	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Total Persons	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,1
Total Persons	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	55
Total Persons	Main occupation: Other workers	Performing an interaction related to obtaining documents	44,3
Total Persons	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	33,1
Total Persons	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Total Persons	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,4
Total Persons	Main occupation: Other workers	Average of types of contact with public administration agencies	3,8
Total Persons	Net household monthly income: Less than 1,200 Euros	Total	4.110.883
Total Persons	Net household monthly income: Less than 1,200 Euros	Use of one or more websites or apps of public administration agencies	70,4
Total Persons	Net household monthly income: Less than 1,200 Euros	Downloading or printing an official form	37,1
Total Persons	Net household monthly income: Less than 1,200 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	49,3
Total Persons	Net household monthly income: Less than 1,200 Euros	Online filing of tax returns in person	24
Total Persons	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to access to information	53,3
Total Persons	Net household monthly income: Less than 1,200 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	41,6
Total Persons	Net household monthly income: Less than 1,200 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	18,9
Total Persons	Net household monthly income: Less than 1,200 Euros	Information: Access to obtain information (services, loans, tax, etc.)	40
Total Persons	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to obtaining documents	33,9
Total Persons	Net household monthly income: Less than 1,200 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	23,7
Total Persons	Net household monthly income: Less than 1,200 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,2
Total Persons	Net household monthly income: Less than 1,200 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Total Persons	Net household monthly income: Less than 1,200 Euros	Average of types of contact with public administration agencies	2,6
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Total	4.703.797
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Use of one or more websites or apps of public administration agencies	72,9
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Downloading or printing an official form	39,4
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Arranging an appointment or booking (of an activity, medical care, etc.)	53,9
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Online filing of tax returns in person	28,2
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to access to information	54,2
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Information:  Access to stored personal data (pension, employment history, etc.)	44,7
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,7
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Information: Access to obtain information (services, loans, tax, etc.)	39,9
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to obtaining documents	37,3
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Documentation: request an official document or certificate (birth, residence, etc.)	26,1
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,1
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Average of types of contact with public administration agencies	2,8
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Total	6.214.136
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Use of one or more websites or apps of public administration agencies	74,6
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Downloading or printing an official form	40,3
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Arranging an appointment or booking (of an activity, medical care, etc.)	55,9
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Online filing of tax returns in person	32,2
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to access to information	57,3
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,4
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Information: Access to obtain information (services, loans, tax, etc.)	43,9
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to obtaining documents	37,8
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Documentation: request an official document or certificate (birth, residence, etc.)	25
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Average of types of contact with public administration agencies	3
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Total	8.752.560
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Use of one or more websites or apps of public administration agencies	79,8
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Downloading or printing an official form	44,9
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Arranging an appointment or booking (of an activity, medical care, etc.)	60,2
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Online filing of tax returns in person	40,2
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to access to information	60
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Information:  Access to stored personal data (pension, employment history, etc.)	50,5
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,1
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Information: Access to obtain information (services, loans, tax, etc.)	45,1
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to obtaining documents	39,5
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Documentation: request an official document or certificate (birth, residence, etc.)	27,2
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Average of types of contact with public administration agencies	3,3
Total Persons	Net household monthly income 3,900 euros or more	Total	12.702.581
Total Persons	Net household monthly income 3,900 euros or more	Use of one or more websites or apps of public administration agencies	87,8
Total Persons	Net household monthly income 3,900 euros or more	Downloading or printing an official form	53,7
Total Persons	Net household monthly income 3,900 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	64,3
Total Persons	Net household monthly income 3,900 euros or more	Online filing of tax returns in person	48,6
Total Persons	Net household monthly income 3,900 euros or more	Performing an interaction related to access to information	70,4
Total Persons	Net household monthly income 3,900 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	58,5
Total Persons	Net household monthly income 3,900 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,4
Total Persons	Net household monthly income 3,900 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	55,9
Total Persons	Net household monthly income 3,900 euros or more	Performing an interaction related to obtaining documents	44
Total Persons	Net household monthly income 3,900 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	33,6
Total Persons	Net household monthly income 3,900 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Total Persons	Net household monthly income 3,900 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,2
Total Persons	Net household monthly income 3,900 euros or more	Average of types of contact with public administration agencies	3,8
Total Persons	Net household monthly income DK/NA	Total	179.455
Total Persons	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	62
Total Persons	Net household monthly income DK/NA	Downloading or printing an official form	18,6
Total Persons	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	38,3
Total Persons	Net household monthly income DK/NA	Online filing of tax returns in person	9
Total Persons	Net household monthly income DK/NA	Performing an interaction related to access to information	35,7
Total Persons	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	25,2
Total Persons	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	11,9
Total Persons	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	21,5
Total Persons	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	27,8
Total Persons	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	20,6
Total Persons	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11,7
Total Persons	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Total Persons	Net household monthly income DK/NA	Average of types of contact with public administration agencies	1,6
Internet users in the last 12 months	Total Persons	Total	35.322.450
Internet users in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	82,7
Internet users in the last 12 months	Total Persons	Downloading or printing an official form	47,2
Internet users in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	61
Internet users in the last 12 months	Total Persons	Online filing of tax returns in person	39,7
Internet users in the last 12 months	Total Persons	Performing an interaction related to access to information	63,9
Internet users in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Internet users in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,3
Internet users in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Internet users in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	41,3
Internet users in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Internet users in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Total Persons	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Studies completed: Less than primary	Total	413.147
Internet users in the last 12 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	45,8
Internet users in the last 12 months	Studies completed: Less than primary	Downloading or printing an official form	20,2
Internet users in the last 12 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	33,9
Internet users in the last 12 months	Studies completed: Less than primary	Online filing of tax returns in person	14,9
Internet users in the last 12 months	Studies completed: Less than primary	Performing an interaction related to access to information	32
Internet users in the last 12 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	23,3
Internet users in the last 12 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	6,9
Internet users in the last 12 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	19,2
Internet users in the last 12 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	21
Internet users in the last 12 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	9,3
Internet users in the last 12 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,1
Internet users in the last 12 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	2,9
Internet users in the last 12 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	1,5
Internet users in the last 12 months	Studies completed: Primary Education	Total	1.788.450
Internet users in the last 12 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	47
Internet users in the last 12 months	Studies completed: Primary Education	Downloading or printing an official form	19,7
Internet users in the last 12 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	31,2
Internet users in the last 12 months	Studies completed: Primary Education	Online filing of tax returns in person	16,7
Internet users in the last 12 months	Studies completed: Primary Education	Performing an interaction related to access to information	25
Internet users in the last 12 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	20,6
Internet users in the last 12 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	9,4
Internet users in the last 12 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	14,1
Internet users in the last 12 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	16,6
Internet users in the last 12 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	10,1
Internet users in the last 12 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	7,9
Internet users in the last 12 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,2
Internet users in the last 12 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	1,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Total	8.660.072
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	67,5
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	29,8
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	45,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	25,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	47,2
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	38,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	16,5
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	32,6
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	29,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	18
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,1
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	2,3
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Total	9.128.370
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	85,4
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	46,1
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	61,1
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	34
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	63,5
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	50,7
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,6
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	47,1
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	42
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	30
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,8
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.786.611
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	92,2
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	54,6
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	68,6
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	47,6
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	75,7
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	65,6
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,4
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	58,9
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	45,1
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Studies completed: University studies and similar	Total	4.150.538
Internet users in the last 12 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	95,6
Internet users in the last 12 months	Studies completed: University studies and similar	Downloading or printing an official form	60,7
Internet users in the last 12 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	75,2
Internet users in the last 12 months	Studies completed: University studies and similar	Online filing of tax returns in person	54,9
Internet users in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to access to information	77,7
Internet users in the last 12 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	66
Internet users in the last 12 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	39,9
Internet users in the last 12 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	63,1
Internet users in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	52,8
Internet users in the last 12 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	40,1
Internet users in the last 12 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 12 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 12 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Total	6.012.865
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	96,2
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	66,9
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	76,6
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	59,3
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	81,3
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	67,3
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	44,6
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	68,7
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	53,6
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	41,9
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,8
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,2
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,7
Internet users in the last 12 months	Studies completed: University doctorate	Total	382.398
Internet users in the last 12 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	99,5
Internet users in the last 12 months	Studies completed: University doctorate	Downloading or printing an official form	75,7
Internet users in the last 12 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	86,5
Internet users in the last 12 months	Studies completed: University doctorate	Online filing of tax returns in person	64,4
Internet users in the last 12 months	Studies completed: University doctorate	Performing an interaction related to access to information	93,2
Internet users in the last 12 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	83,6
Internet users in the last 12 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	62,5
Internet users in the last 12 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	81,9
Internet users in the last 12 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	59
Internet users in the last 12 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	50,9
Internet users in the last 12 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,1
Internet users in the last 12 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,5
Internet users in the last 12 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,5
Internet users in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 12 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 12 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 12 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 12 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 12 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 12 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 12 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 12 months	Employment situation: Employed economically active persons	Total	21.028.193
Internet users in the last 12 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	89,6
Internet users in the last 12 months	Employment situation: Employed economically active persons	Downloading or printing an official form	54,6
Internet users in the last 12 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	66,8
Internet users in the last 12 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	49,7
Internet users in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	73,9
Internet users in the last 12 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,5
Internet users in the last 12 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Internet users in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	45,4
Internet users in the last 12 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 12 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 12 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,7
Internet users in the last 12 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Total	3.480.075
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	82,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	42,3
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	62,9
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	33,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	62,6
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	52,7
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,9
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	49,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	48
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,2
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Employment situation: Inactive population: Students	Total	3.631.290
Internet users in the last 12 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	77,5
Internet users in the last 12 months	Employment situation: Inactive population: Students	Downloading or printing an official form	41,4
Internet users in the last 12 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	51,9
Internet users in the last 12 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	9,8
Internet users in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	48,7
Internet users in the last 12 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	27,9
Internet users in the last 12 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,4
Internet users in the last 12 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	37,5
Internet users in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	49,1
Internet users in the last 12 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	32,8
Internet users in the last 12 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,4
Internet users in the last 12 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 12 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	2,6
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.614.110
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	62,3
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	21,2
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	48
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	20,6
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	31,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	23
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	10,8
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	24,3
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	15,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	9,3
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,5
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	1,7
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Total	4.546.750
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	64,5
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	32,6
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	46,7
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	31,9
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	45,3
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	37
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	18,6
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	34,3
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	21,4
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	14,2
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	10,8
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,4
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	2,3
Internet users in the last 12 months	Employment situation: Other employment situation	Total	1.022.032
Internet users in the last 12 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	72,3
Internet users in the last 12 months	Employment situation: Other employment situation	Downloading or printing an official form	38,6
Internet users in the last 12 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	52,6
Internet users in the last 12 months	Employment situation: Other employment situation	Online filing of tax returns in person	26,4
Internet users in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to access to information	50,1
Internet users in the last 12 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	40,1
Internet users in the last 12 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,5
Internet users in the last 12 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	36,3
Internet users in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	34,9
Internet users in the last 12 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	25,3
Internet users in the last 12 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16
Internet users in the last 12 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	2,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15.084.820
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	90,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	53,9
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	67,7
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	55
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	74,6
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	63,8
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,4
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	57,5
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	44,4
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	33,3
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,7
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	4
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.461.273
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	87,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	57,5
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	68,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	47,2
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	76,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	69,2
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	57,9
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	56,8
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	43,1
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.331.224
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	87,4
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	57,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	59,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	32,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	71
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	62,7
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,7
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	40,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.933.886
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	85,9
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	53
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	61,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	26,6
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	67,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	53,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	40,7
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	31,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	216.990
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	93,1
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	61,7
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	72
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	23,3
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	69
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	51,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	51,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	58,5
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	31,7
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	45,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	26,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Total	17.547.756
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	89,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	54,3
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	66,2
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	51,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	74,1
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	63,6
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,7
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	57,3
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	44,6
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	33,4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.480.437
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	89,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	55,8
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	69,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	40,5
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	72,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	62,7
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	53,9
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	49,7
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	37,4
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Main occupation: Manual	Total	5.539.068
Internet users in the last 12 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	78,2
Internet users in the last 12 months	Main occupation: Manual	Downloading or printing an official form	37,5
Internet users in the last 12 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	52,1
Internet users in the last 12 months	Main occupation: Manual	Online filing of tax returns in person	36,3
Internet users in the last 12 months	Main occupation: Manual	Performing an interaction related to access to information	61,1
Internet users in the last 12 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	52,1
Internet users in the last 12 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	21
Internet users in the last 12 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	39,5
Internet users in the last 12 months	Main occupation: Manual	Performing an interaction related to obtaining documents	34,5
Internet users in the last 12 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	22,9
Internet users in the last 12 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,5
Internet users in the last 12 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Internet users in the last 12 months	Main occupation: Manual	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months	Main occupation: Non-manual	Total	15.489.125
Internet users in the last 12 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	93,7
Internet users in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	60,7
Internet users in the last 12 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	72
Internet users in the last 12 months	Main occupation: Non-manual	Online filing of tax returns in person	54,5
Internet users in the last 12 months	Main occupation: Non-manual	Performing an interaction related to access to information	78,4
Internet users in the last 12 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	67,5
Internet users in the last 12 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,9
Internet users in the last 12 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	62,9
Internet users in the last 12 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	49,3
Internet users in the last 12 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	38,1
Internet users in the last 12 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Internet users in the last 12 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,1
Internet users in the last 12 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months	Main occupation: ICT workers	Total	1.128.633
Internet users in the last 12 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	98,2
Internet users in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	69,9
Internet users in the last 12 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 12 months	Main occupation: ICT workers	Online filing of tax returns in person	71,7
Internet users in the last 12 months	Main occupation: ICT workers	Performing an interaction related to access to information	90,8
Internet users in the last 12 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	82,5
Internet users in the last 12 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	46,9
Internet users in the last 12 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	76,7
Internet users in the last 12 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	55,9
Internet users in the last 12 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	45,4
Internet users in the last 12 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,8
Internet users in the last 12 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,1
Internet users in the last 12 months	Main occupation: Other workers	Total	19.899.560
Internet users in the last 12 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	89,1
Internet users in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	53,7
Internet users in the last 12 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	66,3
Internet users in the last 12 months	Main occupation: Other workers	Online filing of tax returns in person	48,4
Internet users in the last 12 months	Main occupation: Other workers	Performing an interaction related to access to information	72,9
Internet users in the last 12 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	62,4
Internet users in the last 12 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,5
Internet users in the last 12 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	55,6
Internet users in the last 12 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	44,8
Internet users in the last 12 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	33,5
Internet users in the last 12 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,3
Internet users in the last 12 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months	Main occupation: Other workers	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	3.811.350
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Use of one or more websites or apps of public administration agencies	76
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Downloading or printing an official form	40
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	53,2
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Online filing of tax returns in person	25,9
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to access to information	57,5
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	44,8
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,4
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information: Access to obtain information (services, loans, tax, etc.)	43,1
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to obtaining documents	36,6
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	25,5
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,8
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Average of types of contact with public administration agencies	2,8
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	4.446.791
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Use of one or more websites or apps of public administration agencies	77,1
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Downloading or printing an official form	41,7
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Arranging an appointment or booking (of an activity, medical care, etc.)	57
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Online filing of tax returns in person	29,8
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to access to information	57,3
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	24
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to obtain information (services, loans, tax, etc.)	42,2
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to obtaining documents	39,4
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: request an official document or certificate (birth, residence, etc.)	27,6
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,2
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,5
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	5.898.902
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Use of one or more websites or apps of public administration agencies	78,6
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Downloading or printing an official form	42,5
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Arranging an appointment or booking (of an activity, medical care, etc.)	58,9
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Online filing of tax returns in person	33,9
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to access to information	60,4
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information:  Access to stored personal data (pension, employment history, etc.)	49,8
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,6
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to obtain information (services, loans, tax, etc.)	46,3
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to obtaining documents	39,8
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: request an official document or certificate (birth, residence, etc.)	26,4
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,3
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,2
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	8.481.117
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Use of one or more websites or apps of public administration agencies	82,4
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Downloading or printing an official form	46,3
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Arranging an appointment or booking (of an activity, medical care, etc.)	62,2
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Online filing of tax returns in person	41,4
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to access to information	61,9
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information:  Access to stored personal data (pension, employment history, etc.)	52,1
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,9
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to obtaining documents	40,7
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: request an official document or certificate (birth, residence, etc.)	28,1
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,9
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Total	12.514.777
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Use of one or more websites or apps of public administration agencies	89,1
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Downloading or printing an official form	54,5
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	65,3
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Online filing of tax returns in person	49,3
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Performing an interaction related to access to information	71,5
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	59,4
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,9
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Performing an interaction related to obtaining documents	44,6
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,3
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,3
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months	Net household monthly income DK/NA	Total	169.512
Internet users in the last 12 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	65,6
Internet users in the last 12 months	Net household monthly income DK/NA	Downloading or printing an official form	19,6
Internet users in the last 12 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	40,6
Internet users in the last 12 months	Net household monthly income DK/NA	Online filing of tax returns in person	9,6
Internet users in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to access to information	37,7
Internet users in the last 12 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	26,7
Internet users in the last 12 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	12,6
Internet users in the last 12 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	22,8
Internet users in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	29,4
Internet users in the last 12 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	21,8
Internet users in the last 12 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	12,4
Internet users in the last 12 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	1,7
Internet users in the last 3 months	Total Persons	Total	35.107.949
Internet users in the last 3 months	Total Persons	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 3 months	Total Persons	Downloading or printing an official form	47,4
Internet users in the last 3 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	61,2
Internet users in the last 3 months	Total Persons	Online filing of tax returns in person	39,9
Internet users in the last 3 months	Total Persons	Performing an interaction related to access to information	64,2
Internet users in the last 3 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	53
Internet users in the last 3 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 3 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	49,3
Internet users in the last 3 months	Total Persons	Performing an interaction related to obtaining documents	41,5
Internet users in the last 3 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 3 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 3 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	Total Persons	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Studies completed: Less than primary	Total	406.324
Internet users in the last 3 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	46,2
Internet users in the last 3 months	Studies completed: Less than primary	Downloading or printing an official form	20,5
Internet users in the last 3 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	34,1
Internet users in the last 3 months	Studies completed: Less than primary	Online filing of tax returns in person	15,2
Internet users in the last 3 months	Studies completed: Less than primary	Performing an interaction related to access to information	32,1
Internet users in the last 3 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	23,3
Internet users in the last 3 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	7
Internet users in the last 3 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	19,6
Internet users in the last 3 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	21,4
Internet users in the last 3 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	9,5
Internet users in the last 3 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,4
Internet users in the last 3 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	2,9
Internet users in the last 3 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	1,5
Internet users in the last 3 months	Studies completed: Primary Education	Total	1.742.139
Internet users in the last 3 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	47,4
Internet users in the last 3 months	Studies completed: Primary Education	Downloading or printing an official form	19,9
Internet users in the last 3 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	31,4
Internet users in the last 3 months	Studies completed: Primary Education	Online filing of tax returns in person	17
Internet users in the last 3 months	Studies completed: Primary Education	Performing an interaction related to access to information	25,5
Internet users in the last 3 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	20,9
Internet users in the last 3 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	9,6
Internet users in the last 3 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	14,4
Internet users in the last 3 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	16,9
Internet users in the last 3 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	10,3
Internet users in the last 3 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8
Internet users in the last 3 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,3
Internet users in the last 3 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	1,4
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Total	8.567.772
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	67,9
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	30,1
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	45,6
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	25,4
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	47,6
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	38,6
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	16,6
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	32,9
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	30
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	18,2
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,5
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,2
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	2,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Total	9.082.988
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	85,6
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	46,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	61,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	34
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	63,7
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	50,8
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,7
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	42,1
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	30,1
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,9
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Total	4.774.793
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	92,3
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	54,6
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	68,7
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	47,7
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	75,8
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	65,6
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,4
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	58,9
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	45,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	32,2
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,9
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	Studies completed: University studies and similar	Total	4.144.611
Internet users in the last 3 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	95,7
Internet users in the last 3 months	Studies completed: University studies and similar	Downloading or printing an official form	60,8
Internet users in the last 3 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	75,3
Internet users in the last 3 months	Studies completed: University studies and similar	Online filing of tax returns in person	55
Internet users in the last 3 months	Studies completed: University studies and similar	Performing an interaction related to access to information	77,8
Internet users in the last 3 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	66,1
Internet users in the last 3 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	40
Internet users in the last 3 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	63,1
Internet users in the last 3 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	52,9
Internet users in the last 3 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	40,2
Internet users in the last 3 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 3 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 3 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Total	6.007.384
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	96,2
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	67
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	76,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	59,3
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	81,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	67,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	44,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	68,8
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	53,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	41,9
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,8
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,2
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,7
Internet users in the last 3 months	Studies completed: University doctorate	Total	381.938
Internet users in the last 3 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	99,6
Internet users in the last 3 months	Studies completed: University doctorate	Downloading or printing an official form	75,8
Internet users in the last 3 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	86,6
Internet users in the last 3 months	Studies completed: University doctorate	Online filing of tax returns in person	64,5
Internet users in the last 3 months	Studies completed: University doctorate	Performing an interaction related to access to information	93,3
Internet users in the last 3 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	83,7
Internet users in the last 3 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	62,6
Internet users in the last 3 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	82
Internet users in the last 3 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	59,1
Internet users in the last 3 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	50,9
Internet users in the last 3 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 3 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,6
Internet users in the last 3 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,5
Internet users in the last 3 months	Studies completed: Others	Total	..
Internet users in the last 3 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 3 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 3 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 3 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 3 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 3 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 3 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 3 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 3 months	Employment situation: Employed economically active persons	Total	20.973.276
Internet users in the last 3 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	89,8
Internet users in the last 3 months	Employment situation: Employed economically active persons	Downloading or printing an official form	54,7
Internet users in the last 3 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	66,9
Internet users in the last 3 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	49,8
Internet users in the last 3 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	74
Internet users in the last 3 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,6
Internet users in the last 3 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 3 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	56,9
Internet users in the last 3 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	45,5
Internet users in the last 3 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	34,2
Internet users in the last 3 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 3 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,7
Internet users in the last 3 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Total	3.458.239
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	82,9
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	42,4
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	63
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	33,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	62,7
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	21
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	49,4
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	48,1
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	29,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,3
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Employment situation: Inactive population: Students	Total	3.631.290
Internet users in the last 3 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	77,5
Internet users in the last 3 months	Employment situation: Inactive population: Students	Downloading or printing an official form	41,4
Internet users in the last 3 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	51,9
Internet users in the last 3 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	9,8
Internet users in the last 3 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	48,7
Internet users in the last 3 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	27,9
Internet users in the last 3 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,4
Internet users in the last 3 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	37,5
Internet users in the last 3 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	49,1
Internet users in the last 3 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	32,8
Internet users in the last 3 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,4
Internet users in the last 3 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	2,6
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Total	1.606.427
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	62,5
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	21,3
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	48,2
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	20,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	31,8
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	23,1
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	10,8
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	24,4
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	15,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	9,4
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	8,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	1,5
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	1,7
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Total	4.421.164
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	65,5
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	33,3
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	47,4
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	32,5
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	46,2
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	37,6
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	19
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	35,1
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	21,8
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	14,4
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	11
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,6
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	2,3
Internet users in the last 3 months	Employment situation: Other employment situation	Total	1.017.553
Internet users in the last 3 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	72,5
Internet users in the last 3 months	Employment situation: Other employment situation	Downloading or printing an official form	38,8
Internet users in the last 3 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	52,7
Internet users in the last 3 months	Employment situation: Other employment situation	Online filing of tax returns in person	26,4
Internet users in the last 3 months	Employment situation: Other employment situation	Performing an interaction related to access to information	50,2
Internet users in the last 3 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	40,2
Internet users in the last 3 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,5
Internet users in the last 3 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	36,2
Internet users in the last 3 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	35,1
Internet users in the last 3 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	25,4
Internet users in the last 3 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16
Internet users in the last 3 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	2,6
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15.062.024
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	90,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	54
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	67,8
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	55
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	74,7
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,4
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	57,6
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	44,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	33,4
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,8
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.441.842
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	88
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	57,9
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	68,8
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	47,6
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	76,9
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	69,7
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	36
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	58,4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	57,3
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	43,5
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33,9
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	1.331.224
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	87,4
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	57,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	59,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	32,1
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	71
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	62,7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	51,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	40,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	15,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.923.937
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	86,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	53,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	62,1
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	26,7
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	67,4
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	55,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	53,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	40,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	31,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	214.249
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	93
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	61,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	72,9
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	23,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	69,9
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	52,3
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	31
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	52,4
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	59,3
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	46,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	27,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Total	17.510.157
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	89,7
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	54,4
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	66,3
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	51,6
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	74,2
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	63,7
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,8
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	57,4
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	44,7
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	33,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Total	3.463.119
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	90,4
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	56,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	69,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	40,7
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	72,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	63
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,8
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	54,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	49,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	37,6
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	4
Internet users in the last 3 months	Main occupation: Manual	Total	5.510.216
Internet users in the last 3 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	78,5
Internet users in the last 3 months	Main occupation: Manual	Downloading or printing an official form	37,7
Internet users in the last 3 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	52,3
Internet users in the last 3 months	Main occupation: Manual	Online filing of tax returns in person	36,4
Internet users in the last 3 months	Main occupation: Manual	Performing an interaction related to access to information	61,4
Internet users in the last 3 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	52,4
Internet users in the last 3 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,2
Internet users in the last 3 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	39,8
Internet users in the last 3 months	Main occupation: Manual	Performing an interaction related to obtaining documents	34,7
Internet users in the last 3 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	23
Internet users in the last 3 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,6
Internet users in the last 3 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Internet users in the last 3 months	Main occupation: Manual	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months	Main occupation: Non-manual	Total	15.463.060
Internet users in the last 3 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	93,8
Internet users in the last 3 months	Main occupation: Non-manual	Downloading or printing an official form	60,8
Internet users in the last 3 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	72,1
Internet users in the last 3 months	Main occupation: Non-manual	Online filing of tax returns in person	54,6
Internet users in the last 3 months	Main occupation: Non-manual	Performing an interaction related to access to information	78,5
Internet users in the last 3 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	67,6
Internet users in the last 3 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,9
Internet users in the last 3 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	63
Internet users in the last 3 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	49,4
Internet users in the last 3 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	38,2
Internet users in the last 3 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,3
Internet users in the last 3 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,1
Internet users in the last 3 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months	Main occupation: ICT workers	Total	1.128.633
Internet users in the last 3 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	98,2
Internet users in the last 3 months	Main occupation: ICT workers	Downloading or printing an official form	69,9
Internet users in the last 3 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 3 months	Main occupation: ICT workers	Online filing of tax returns in person	71,7
Internet users in the last 3 months	Main occupation: ICT workers	Performing an interaction related to access to information	90,8
Internet users in the last 3 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	82,5
Internet users in the last 3 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	46,9
Internet users in the last 3 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	76,7
Internet users in the last 3 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	55,9
Internet users in the last 3 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	45,4
Internet users in the last 3 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,8
Internet users in the last 3 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,1
Internet users in the last 3 months	Main occupation: Other workers	Total	19.844.643
Internet users in the last 3 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	89,3
Internet users in the last 3 months	Main occupation: Other workers	Downloading or printing an official form	53,8
Internet users in the last 3 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	66,5
Internet users in the last 3 months	Main occupation: Other workers	Online filing of tax returns in person	48,6
Internet users in the last 3 months	Main occupation: Other workers	Performing an interaction related to access to information	73,1
Internet users in the last 3 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	62,5
Internet users in the last 3 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,6
Internet users in the last 3 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	55,8
Internet users in the last 3 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	44,9
Internet users in the last 3 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	33,5
Internet users in the last 3 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,3
Internet users in the last 3 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months	Main occupation: Other workers	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Total	3.773.566
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Use of one or more websites or apps of public administration agencies	76,4
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Downloading or printing an official form	40,4
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	53,4
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Online filing of tax returns in person	26
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to access to information	57,8
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	45,1
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,5
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Information: Access to obtain information (services, loans, tax, etc.)	43,4
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to obtaining documents	36,9
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	25,7
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,9
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Average of types of contact with public administration agencies	2,8
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Total	4.405.564
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Use of one or more websites or apps of public administration agencies	77,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Downloading or printing an official form	42
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Arranging an appointment or booking (of an activity, medical care, etc.)	57,4
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Online filing of tax returns in person	30,1
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to access to information	57,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Information:  Access to stored personal data (pension, employment history, etc.)	47,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,3
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to obtain information (services, loans, tax, etc.)	42,5
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to obtaining documents	39,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: request an official document or certificate (birth, residence, etc.)	27,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,4
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Total	5.848.852
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Use of one or more websites or apps of public administration agencies	78,9
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Downloading or printing an official form	42,7
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Arranging an appointment or booking (of an activity, medical care, etc.)	59,2
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Online filing of tax returns in person	34,1
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to access to information	60,7
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Information:  Access to stored personal data (pension, employment history, etc.)	50,1
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,7
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to obtaining documents	40
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: request an official document or certificate (birth, residence, etc.)	26,5
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Total	8.437.617
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Use of one or more websites or apps of public administration agencies	82,7
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Downloading or printing an official form	46,6
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Arranging an appointment or booking (of an activity, medical care, etc.)	62,4
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Online filing of tax returns in person	41,6
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to access to information	62,1
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Information:  Access to stored personal data (pension, employment history, etc.)	52,3
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,1
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to obtain information (services, loans, tax, etc.)	46,8
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to obtaining documents	40,9
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: request an official document or certificate (birth, residence, etc.)	28,2
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Total	12.480.018
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Use of one or more websites or apps of public administration agencies	89,3
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Downloading or printing an official form	54,6
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	65,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Online filing of tax returns in person	49,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Performing an interaction related to access to information	71,7
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	59,6
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	56,9
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Performing an interaction related to obtaining documents	44,8
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	34,2
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months	Net household monthly income DK/NA	Total	162.331
Internet users in the last 3 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	68,5
Internet users in the last 3 months	Net household monthly income DK/NA	Downloading or printing an official form	20,5
Internet users in the last 3 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	42,4
Internet users in the last 3 months	Net household monthly income DK/NA	Online filing of tax returns in person	10
Internet users in the last 3 months	Net household monthly income DK/NA	Performing an interaction related to access to information	39,4
Internet users in the last 3 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	27,9
Internet users in the last 3 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	13,1
Internet users in the last 3 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	23,8
Internet users in the last 3 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	30,7
Internet users in the last 3 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	22,8
Internet users in the last 3 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13
Internet users in the last 3 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 3 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	1,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	29.207.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Downloading or printing an official form	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Online filing of tax returns in person	48
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to access to information	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	49,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Total	189.125
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Downloading or printing an official form	44
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	74,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Online filing of tax returns in person	32,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Performing an interaction related to access to information	69,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	50,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	15,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	45,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	20,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	41,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Total	841.226
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Downloading or printing an official form	41,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	66,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Online filing of tax returns in person	35,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Performing an interaction related to access to information	53,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	43,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	21,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	2,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Total	5.842.049
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	44,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	67,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	70
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	56,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	44
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	26,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Total	7.793.127
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	71,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	39,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	74,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	59,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	55,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	49,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.412.677
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	51,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	82,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	71,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	48,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Total	3.966.129
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Downloading or printing an official form	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	78,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Online filing of tax returns in person	57,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to access to information	81,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	41,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	66
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	55,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	42
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.782.206
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	69,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	79,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	61,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	84,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	70
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	46,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	71,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	55,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	43,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Total	380.509
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Downloading or printing an official form	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	86,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Online filing of tax returns in person	64,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Performing an interaction related to access to information	93,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	84
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	82,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	59,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	51,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Total	18.837.863
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Downloading or printing an official form	60,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	82,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	70,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	38,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.876.132
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	51,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	76,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	75,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	59,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	58,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Total	2.815.941
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Downloading or printing an official form	53,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	66,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	12,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	35,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	42,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.004.786
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	34
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	77,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	33,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	50,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	36,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	39
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	25,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	15
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	2,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	2,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.933.201
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	50,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	72,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	49,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	70,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	57,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	53,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	33,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Total	739.126
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Downloading or printing an official form	53,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	72,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Online filing of tax returns in person	36,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to access to information	69,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	50,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	48,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.661.715
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	74,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	60,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	82,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	70,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	49,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	36,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.149.552
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	65,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	78,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	87,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	79,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	66,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	65,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	49,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	38,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.164.004
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	65,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	36,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	81,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	71,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	58,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	46,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	17,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.660.573
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	71,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	78,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	64,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	62,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	47,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	36,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	202.020
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	66,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	77,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	25
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	74,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	55,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	62,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	34
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	49
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	28,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.708.164
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	60,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	74
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	82,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	71,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	64,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	49,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.129.699
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	62,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	77,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	45
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	80,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	69,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	59,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	55,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	41,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	4,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Total	4.328.987
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Downloading or printing an official form	48
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	66,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Online filing of tax returns in person	46,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Performing an interaction related to access to information	78,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	66,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	50,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Performing an interaction related to obtaining documents	44,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Total	14.508.876
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	64,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	76,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Online filing of tax returns in person	58,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Performing an interaction related to access to information	83,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	72,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	41,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	67,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	52,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	40,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Total	1.108.625
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	71,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	75,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Online filing of tax returns in person	73
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Performing an interaction related to access to information	92,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	84
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	47,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	78
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	56,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	46,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Total	17.729.239
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	60,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Online filing of tax returns in person	54,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Performing an interaction related to access to information	81,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	70
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	62,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	50,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	2.895.146
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Downloading or printing an official form	52,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	70
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Online filing of tax returns in person	34,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to access to information	75,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to obtaining documents	48,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	33,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	3.429.511
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Downloading or printing an official form	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Arranging an appointment or booking (of an activity, medical care, etc.)	73,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Online filing of tax returns in person	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to access to information	74,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information:  Access to stored personal data (pension, employment history, etc.)	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to obtain information (services, loans, tax, etc.)	54,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to obtaining documents	51,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	4.637.329
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Downloading or printing an official form	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Arranging an appointment or booking (of an activity, medical care, etc.)	75
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Online filing of tax returns in person	43,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to access to information	76,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to obtain information (services, loans, tax, etc.)	58,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to obtaining documents	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: request an official document or certificate (birth, residence, etc.)	33,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	6.986.212
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Downloading or printing an official form	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Arranging an appointment or booking (of an activity, medical care, etc.)	75,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Online filing of tax returns in person	50,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to access to information	75,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information:  Access to stored personal data (pension, employment history, etc.)	63,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to obtain information (services, loans, tax, etc.)	56,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to obtaining documents	49,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Total	11.147.658
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Downloading or printing an official form	61,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	73,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Online filing of tax returns in person	55,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Performing an interaction related to access to information	80,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	66,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	63,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Performing an interaction related to obtaining documents	50,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Average of types of contact with public administration agencies	4,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Total	111.192
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Downloading or printing an official form	29,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Online filing of tax returns in person	14,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to access to information	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	40,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	34,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	44,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	33,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	2,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	29.146.726
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Downloading or printing an official form	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Online filing of tax returns in person	48
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to access to information	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Performing an interaction related to obtaining documents	50
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Total	187.612
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Downloading or printing an official form	44,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Arranging an appointment or booking (of an activity, medical care, etc.)	73,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Online filing of tax returns in person	32,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Performing an interaction related to access to information	69,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Information:  Access to stored personal data (pension, employment history, etc.)	50,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Information: Access to data bases or public records (cadastral records, company information, etc.)	15,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Information: Access to obtain information (services, loans, tax, etc.)	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Performing an interaction related to obtaining documents	46,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Documentation: request an official document or certificate (birth, residence, etc.)	20,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	42,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Total	825.747
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Downloading or printing an official form	42,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	66,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Online filing of tax returns in person	35,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Performing an interaction related to access to information	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Information:  Access to stored personal data (pension, employment history, etc.)	44,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	20,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Information: Access to obtain information (services, loans, tax, etc.)	30,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Performing an interaction related to obtaining documents	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Documentation: request an official document or certificate (birth, residence, etc.)	21,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Average of types of contact with public administration agencies	2,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Total	5.821.215
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Downloading or printing an official form	44,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	67,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Online filing of tax returns in person	37,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to access to information	70
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Performing an interaction related to obtaining documents	44,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	26,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Total	7.775.911
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Downloading or printing an official form	54
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Arranging an appointment or booking (of an activity, medical care, etc.)	71,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Online filing of tax returns in person	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to access to information	74,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Information:  Access to stored personal data (pension, employment history, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Information: Access to obtain information (services, loans, tax, etc.)	55,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Performing an interaction related to obtaining documents	49,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: request an official document or certificate (birth, residence, etc.)	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.408.371
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Downloading or printing an official form	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Arranging an appointment or booking (of an activity, medical care, etc.)	74,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Online filing of tax returns in person	51,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to access to information	82,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Information:  Access to stored personal data (pension, employment history, etc.)	71,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to data bases or public records (cadastral records, company information, etc.)	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Information: Access to obtain information (services, loans, tax, etc.)	63,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Performing an interaction related to obtaining documents	48,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: request an official document or certificate (birth, residence, etc.)	34,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Total	3.966.129
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Downloading or printing an official form	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	78,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Online filing of tax returns in person	57,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to access to information	81,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Information:  Access to stored personal data (pension, employment history, etc.)	69
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Information: Access to obtain information (services, loans, tax, etc.)	66
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Performing an interaction related to obtaining documents	55,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Documentation: request an official document or certificate (birth, residence, etc.)	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Average of types of contact with public administration agencies	4,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.781.231
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Downloading or printing an official form	69,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Arranging an appointment or booking (of an activity, medical care, etc.)	79,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Online filing of tax returns in person	61,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to access to information	84,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Information:  Access to stored personal data (pension, employment history, etc.)	70
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to data bases or public records (cadastral records, company information, etc.)	46,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Information: Access to obtain information (services, loans, tax, etc.)	71,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Performing an interaction related to obtaining documents	55,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: request an official document or certificate (birth, residence, etc.)	43,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Average of types of contact with public administration agencies	4,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Total	380.509
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Downloading or printing an official form	76,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Arranging an appointment or booking (of an activity, medical care, etc.)	86,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Online filing of tax returns in person	64,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Performing an interaction related to access to information	93,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Information:  Access to stored personal data (pension, employment history, etc.)	84
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Information: Access to data bases or public records (cadastral records, company information, etc.)	62,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Information: Access to obtain information (services, loans, tax, etc.)	82,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Performing an interaction related to obtaining documents	59,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Documentation: request an official document or certificate (birth, residence, etc.)	51,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Average of types of contact with public administration agencies	5,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Use of one or more websites or apps of public administration agencies	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Downloading or printing an official form	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Arranging an appointment or booking (of an activity, medical care, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Online filing of tax returns in person	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Performing an interaction related to access to information	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Information:  Access to stored personal data (pension, employment history, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Information: Access to data bases or public records (cadastral records, company information, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Information: Access to obtain information (services, loans, tax, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Performing an interaction related to obtaining documents	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Documentation: request an official document or certificate (birth, residence, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Average of types of contact with public administration agencies	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Total	18.827.920
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Downloading or printing an official form	60,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Online filing of tax returns in person	55,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to access to information	82,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	70,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Performing an interaction related to obtaining documents	50,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	38,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.865.645
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Downloading or printing an official form	51,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Arranging an appointment or booking (of an activity, medical care, etc.)	76
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Online filing of tax returns in person	40,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to access to information	75,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Information:  Access to stored personal data (pension, employment history, etc.)	63,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Information: Access to obtain information (services, loans, tax, etc.)	59,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Performing an interaction related to obtaining documents	58,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Total	2.815.941
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Downloading or printing an official form	53,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Arranging an appointment or booking (of an activity, medical care, etc.)	66,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Online filing of tax returns in person	12,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to access to information	62,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Information:  Access to stored personal data (pension, employment history, etc.)	35,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Information: Access to obtain information (services, loans, tax, etc.)	48,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Performing an interaction related to obtaining documents	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Documentation: request an official document or certificate (birth, residence, etc.)	42,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.004.339
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Downloading or printing an official form	34
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Arranging an appointment or booking (of an activity, medical care, etc.)	77,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Online filing of tax returns in person	33,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to access to information	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Information:  Access to stored personal data (pension, employment history, etc.)	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to data bases or public records (cadastral records, company information, etc.)	17,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Information: Access to obtain information (services, loans, tax, etc.)	39,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Performing an interaction related to obtaining documents	25,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: request an official document or certificate (birth, residence, etc.)	15
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	2,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Average of types of contact with public administration agencies	2,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.895.639
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Downloading or printing an official form	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Arranging an appointment or booking (of an activity, medical care, etc.)	72,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Online filing of tax returns in person	49,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to access to information	70,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Information:  Access to stored personal data (pension, employment history, etc.)	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Information: Access to obtain information (services, loans, tax, etc.)	53,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Performing an interaction related to obtaining documents	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: request an official document or certificate (birth, residence, etc.)	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	16,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Total	737.242
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Downloading or printing an official form	53,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Arranging an appointment or booking (of an activity, medical care, etc.)	72,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Online filing of tax returns in person	36,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to access to information	69,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Information:  Access to stored personal data (pension, employment history, etc.)	55,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Information: Access to obtain information (services, loans, tax, etc.)	50
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Performing an interaction related to obtaining documents	48,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Documentation: request an official document or certificate (birth, residence, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.654.513
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Downloading or printing an official form	59,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Arranging an appointment or booking (of an activity, medical care, etc.)	74,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Online filing of tax returns in person	60,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to access to information	82,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information:  Access to stored personal data (pension, employment history, etc.)	70,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Information: Access to obtain information (services, loans, tax, etc.)	63,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Performing an interaction related to obtaining documents	49,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: request an official document or certificate (birth, residence, etc.)	36,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.149.552
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Downloading or printing an official form	65,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Arranging an appointment or booking (of an activity, medical care, etc.)	78,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Online filing of tax returns in person	54
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to access to information	87,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information:  Access to stored personal data (pension, employment history, etc.)	79,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to data bases or public records (cadastral records, company information, etc.)	40,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Information: Access to obtain information (services, loans, tax, etc.)	66,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Performing an interaction related to obtaining documents	65,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: request an official document or certificate (birth, residence, etc.)	49,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	38,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Average of types of contact with public administration agencies	4,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.164.004
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Downloading or printing an official form	65,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Online filing of tax returns in person	36,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to access to information	81,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information:  Access to stored personal data (pension, employment history, etc.)	71,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Information: Access to obtain information (services, loans, tax, etc.)	58,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Performing an interaction related to obtaining documents	46,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: request an official document or certificate (birth, residence, etc.)	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	17,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.660.573
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Downloading or printing an official form	61,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Arranging an appointment or booking (of an activity, medical care, etc.)	71,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Online filing of tax returns in person	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to access to information	78,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information:  Access to stored personal data (pension, employment history, etc.)	64,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Information: Access to obtain information (services, loans, tax, etc.)	62,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Performing an interaction related to obtaining documents	47,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: request an official document or certificate (birth, residence, etc.)	36,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	199.279
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Downloading or printing an official form	65,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Arranging an appointment or booking (of an activity, medical care, etc.)	78,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Online filing of tax returns in person	25,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to access to information	75,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information:  Access to stored personal data (pension, employment history, etc.)	56,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Performing an interaction related to obtaining documents	63,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: request an official document or certificate (birth, residence, etc.)	34,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	49,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	29,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.698.221
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Downloading or printing an official form	60,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Arranging an appointment or booking (of an activity, medical care, etc.)	74
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Online filing of tax returns in person	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to access to information	82,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Information:  Access to stored personal data (pension, employment history, etc.)	71,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Information: Access to obtain information (services, loans, tax, etc.)	64,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Performing an interaction related to obtaining documents	49,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: request an official document or certificate (birth, residence, etc.)	37,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.129.699
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Downloading or printing an official form	62,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Arranging an appointment or booking (of an activity, medical care, etc.)	77,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Online filing of tax returns in person	45
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to access to information	80,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Information:  Access to stored personal data (pension, employment history, etc.)	69,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Information: Access to obtain information (services, loans, tax, etc.)	59,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Performing an interaction related to obtaining documents	55,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: request an official document or certificate (birth, residence, etc.)	41,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	34,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Average of types of contact with public administration agencies	4,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Total	4.323.473
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Downloading or printing an official form	48
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Arranging an appointment or booking (of an activity, medical care, etc.)	66,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Online filing of tax returns in person	46,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Performing an interaction related to access to information	78,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Information:  Access to stored personal data (pension, employment history, etc.)	66,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Information: Access to obtain information (services, loans, tax, etc.)	50,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Performing an interaction related to obtaining documents	44,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Documentation: request an official document or certificate (birth, residence, etc.)	29,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Total	14.504.447
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	64,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Arranging an appointment or booking (of an activity, medical care, etc.)	76,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Online filing of tax returns in person	58,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Performing an interaction related to access to information	83,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Information:  Access to stored personal data (pension, employment history, etc.)	72,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Information: Access to data bases or public records (cadastral records, company information, etc.)	41,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Information: Access to obtain information (services, loans, tax, etc.)	67,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Performing an interaction related to obtaining documents	52,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Documentation: request an official document or certificate (birth, residence, etc.)	40,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Average of types of contact with public administration agencies	4,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Total	1.108.625
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	71,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Arranging an appointment or booking (of an activity, medical care, etc.)	75,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Online filing of tax returns in person	73
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Performing an interaction related to access to information	92,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Information:  Access to stored personal data (pension, employment history, etc.)	84
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	47,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Information: Access to obtain information (services, loans, tax, etc.)	78
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Performing an interaction related to obtaining documents	56,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Documentation: request an official document or certificate (birth, residence, etc.)	46,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	14
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Average of types of contact with public administration agencies	5,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Total	17.719.295
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	60,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Online filing of tax returns in person	54,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Performing an interaction related to access to information	81,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Information:  Access to stored personal data (pension, employment history, etc.)	70
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Information: Access to obtain information (services, loans, tax, etc.)	62,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Performing an interaction related to obtaining documents	50,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Documentation: request an official document or certificate (birth, residence, etc.)	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	2.881.526
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Downloading or printing an official form	52,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Arranging an appointment or booking (of an activity, medical care, etc.)	69,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Online filing of tax returns in person	34
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to access to information	75,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information:  Access to stored personal data (pension, employment history, etc.)	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Performing an interaction related to obtaining documents	48,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: request an official document or certificate (birth, residence, etc.)	33,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	3.423.125
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Downloading or printing an official form	54
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Online filing of tax returns in person	38,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to access to information	74,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information:  Access to stored personal data (pension, employment history, etc.)	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Information: Access to obtain information (services, loans, tax, etc.)	54,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Performing an interaction related to obtaining documents	51
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	4.616.473
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Downloading or printing an official form	54,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Arranging an appointment or booking (of an activity, medical care, etc.)	75
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Online filing of tax returns in person	43,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to access to information	76,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information:  Access to stored personal data (pension, employment history, etc.)	63,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to data bases or public records (cadastral records, company information, etc.)	30
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Information: Access to obtain information (services, loans, tax, etc.)	58,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Performing an interaction related to obtaining documents	50,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: request an official document or certificate (birth, residence, etc.)	33,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	6.974.336
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Downloading or printing an official form	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Arranging an appointment or booking (of an activity, medical care, etc.)	75,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Online filing of tax returns in person	50,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to access to information	75,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information:  Access to stored personal data (pension, employment history, etc.)	63,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to data bases or public records (cadastral records, company information, etc.)	34
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Performing an interaction related to obtaining documents	49,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Total	11.140.073
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Downloading or printing an official form	61,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Arranging an appointment or booking (of an activity, medical care, etc.)	73,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Online filing of tax returns in person	55,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Performing an interaction related to access to information	80,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Information:  Access to stored personal data (pension, employment history, etc.)	66,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Information: Access to data bases or public records (cadastral records, company information, etc.)	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Information: Access to obtain information (services, loans, tax, etc.)	63,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Performing an interaction related to obtaining documents	50,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: request an official document or certificate (birth, residence, etc.)	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Average of types of contact with public administration agencies	4,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Total	111.192
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Downloading or printing an official form	29,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Arranging an appointment or booking (of an activity, medical care, etc.)	61,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Online filing of tax returns in person	14,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to access to information	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Information:  Access to stored personal data (pension, employment history, etc.)	40,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Information: Access to obtain information (services, loans, tax, etc.)	34,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Performing an interaction related to obtaining documents	44,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Documentation: request an official document or certificate (birth, residence, etc.)	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Average of types of contact with public administration agencies	2,6