Reference population	Características socioeconómicas	Documentation or claim	Total
Total Persons	Total Persons	Total	36.663.412
Total Persons	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,8
Total Persons	Total Persons	They have requested an official document or certificate	28,5
Total Persons	Total Persons	They have applied for grants or rights	21,7
Total Persons	Total Persons	Other requests, claims, or complaints	8,3
Total Persons	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Total Persons	Studies completed: Less than primary	Total	656.172
Total Persons	Studies completed: Less than primary	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	13,2
Total Persons	Studies completed: Less than primary	They have requested an official document or certificate	5,9
Total Persons	Studies completed: Less than primary	They have applied for grants or rights	12
Total Persons	Studies completed: Less than primary	Other requests, claims, or complaints	1,8
Total Persons	Studies completed: Less than primary	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Total Persons	Studies completed: Primary Education	Total	2.114.733
Total Persons	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14
Total Persons	Studies completed: Primary Education	They have requested an official document or certificate	8,5
Total Persons	Studies completed: Primary Education	They have applied for grants or rights	6,7
Total Persons	Studies completed: Primary Education	Other requests, claims, or complaints	4,4
Total Persons	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	8,7
Total Persons	Studies completed: First stage Secondary Education	Total	9.214.795
Total Persons	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,9
Total Persons	Studies completed: First stage Secondary Education	They have requested an official document or certificate	17
Total Persons	Studies completed: First stage Secondary Education	They have applied for grants or rights	17,2
Total Persons	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	4,8
Total Persons	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,7
Total Persons	Studies completed: Second stage Secondary Education	Total	9.250.477
Total Persons	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,4
Total Persons	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	29,6
Total Persons	Studies completed: Second stage Secondary Education	They have applied for grants or rights	23,5
Total Persons	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	7,2
Total Persons	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons	Studies completed: Advanced Vocational Education	Total	4.804.238
Total Persons	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,9
Total Persons	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	32,1
Total Persons	Studies completed: Advanced Vocational Education	They have applied for grants or rights	24,7
Total Persons	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	9,1
Total Persons	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Total Persons	Studies completed: University studies and similar	Total	4.184.973
Total Persons	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,4
Total Persons	Studies completed: University studies and similar	They have requested an official document or certificate	39,8
Total Persons	Studies completed: University studies and similar	They have applied for grants or rights	25,9
Total Persons	Studies completed: University studies and similar	Other requests, claims, or complaints	11,8
Total Persons	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Total Persons	Studies completed: University studies, Master's and similar	Total	6.047.165
Total Persons	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,3
Total Persons	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	41,6
Total Persons	Studies completed: University studies, Master's and similar	They have applied for grants or rights	26,6
Total Persons	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	14,1
Total Persons	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,4
Total Persons	Studies completed: University doctorate	Total	390.858
Total Persons	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	57,8
Total Persons	Studies completed: University doctorate	They have requested an official document or certificate	49,8
Total Persons	Studies completed: University doctorate	They have applied for grants or rights	25,6
Total Persons	Studies completed: University doctorate	Other requests, claims, or complaints	13,2
Total Persons	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	1,5
Total Persons	Studies completed: Others	Total	..
Total Persons	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	..
Total Persons	Studies completed: Others	They have requested an official document or certificate	..
Total Persons	Studies completed: Others	They have applied for grants or rights	..
Total Persons	Studies completed: Others	Other requests, claims, or complaints	..
Total Persons	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	..
Total Persons	Employment situation: Employed economically active persons	Total	21.257.763
Total Persons	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,9
Total Persons	Employment situation: Employed economically active persons	They have requested an official document or certificate	33,7
Total Persons	Employment situation: Employed economically active persons	They have applied for grants or rights	23,2
Total Persons	Employment situation: Employed economically active persons	Other requests, claims, or complaints	10,6
Total Persons	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Total Persons	Employment situation: Unemployed economically active persons	Total	3.583.656
Total Persons	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,6
Total Persons	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	28,7
Total Persons	Employment situation: Unemployed economically active persons	They have applied for grants or rights	31,4
Total Persons	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	5,1
Total Persons	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Total Persons	Employment situation: Inactive population: Students	Total	3.633.159
Total Persons	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,1
Total Persons	Employment situation: Inactive population: Students	They have requested an official document or certificate	32,8
Total Persons	Employment situation: Inactive population: Students	They have applied for grants or rights	30,4
Total Persons	Employment situation: Inactive population: Students	Other requests, claims, or complaints	8,7
Total Persons	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	3,2
Total Persons	Employment situation: Inactive population: Household chores	Total	1.719.702
Total Persons	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	14,7
Total Persons	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	8,8
Total Persons	Employment situation: Inactive population: Household chores	They have applied for grants or rights	8,1
Total Persons	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,4
Total Persons	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	9,9
Total Persons	Employment situation: Inactive population: Pensioners	Total	5.349.786
Total Persons	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	18,2
Total Persons	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	12,1
Total Persons	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	9,2
Total Persons	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	3,8
Total Persons	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	6,6
Total Persons	Employment situation: Other employment situation	Total	1.119.346
Total Persons	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,9
Total Persons	Employment situation: Other employment situation	They have requested an official document or certificate	23,1
Total Persons	Employment situation: Other employment situation	They have applied for grants or rights	14,6
Total Persons	Employment situation: Other employment situation	Other requests, claims, or complaints	7,8
Total Persons	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15.220.132
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	33
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	21,9
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	9,7
Total Persons	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.496.180
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	42,5
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	33,2
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	12,1
Total Persons	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Total Persons	Professional Situation (in main job): Self-employed with employees	Total	1.356.466
Total Persons	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,6
Total Persons	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	30,2
Total Persons	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	21,1
Total Persons	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	15
Total Persons	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	8
Total Persons	Professional Situation (in main job): Self-employed without employees	Total	1.967.995
Total Persons	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40
Total Persons	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	30,5
Total Persons	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	20,1
Total Persons	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	10,7
Total Persons	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Total	216.990
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	58,5
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	31,7
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	45,6
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	26,8
Total Persons	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	0,5
Total Persons	Professional working pattern (in main job): Full-time	Total	17.729.555
Total Persons	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,1
Total Persons	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	33,1
Total Persons	Professional working pattern (in main job): Full-time	They have applied for grants or rights	21,8
Total Persons	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	10,5
Total Persons	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons	Professional working pattern (in main job): Part-time	Total	3.528.209
Total Persons	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49
Total Persons	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	36,9
Total Persons	Professional working pattern (in main job): Part-time	They have applied for grants or rights	30,6
Total Persons	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	10,9
Total Persons	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Total Persons	Main occupation: Manual	Total	5.699.371
Total Persons	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,5
Total Persons	Main occupation: Manual	They have requested an official document or certificate	22,3
Total Persons	Main occupation: Manual	They have applied for grants or rights	18
Total Persons	Main occupation: Manual	Other requests, claims, or complaints	6,5
Total Persons	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4
Total Persons	Main occupation: Non-manual	Total	15.558.392
Total Persons	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,1
Total Persons	Main occupation: Non-manual	They have requested an official document or certificate	37,9
Total Persons	Main occupation: Non-manual	They have applied for grants or rights	25,1
Total Persons	Main occupation: Non-manual	Other requests, claims, or complaints	12
Total Persons	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Main occupation: ICT workers	Total	1.142.740
Total Persons	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,2
Total Persons	Main occupation: ICT workers	They have requested an official document or certificate	44,8
Total Persons	Main occupation: ICT workers	They have applied for grants or rights	27
Total Persons	Main occupation: ICT workers	Other requests, claims, or complaints	13,6
Total Persons	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	2,6
Total Persons	Main occupation: Other workers	Total	20.115.023
Total Persons	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,3
Total Persons	Main occupation: Other workers	They have requested an official document or certificate	33,1
Total Persons	Main occupation: Other workers	They have applied for grants or rights	23
Total Persons	Main occupation: Other workers	Other requests, claims, or complaints	10,4
Total Persons	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Total Persons	Net household monthly income: Less than 1,200 Euros	Total	4.110.883
Total Persons	Net household monthly income: Less than 1,200 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,9
Total Persons	Net household monthly income: Less than 1,200 Euros	They have requested an official document or certificate	23,7
Total Persons	Net household monthly income: Less than 1,200 Euros	They have applied for grants or rights	20,2
Total Persons	Net household monthly income: Less than 1,200 Euros	Other requests, claims, or complaints	6,7
Total Persons	Net household monthly income: Less than 1,200 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Total	4.703.797
Total Persons	Net household monthly income : From 1,200 to less than 1,900	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,3
Total Persons	Net household monthly income : From 1,200 to less than 1,900	They have requested an official document or certificate	26,1
Total Persons	Net household monthly income : From 1,200 to less than 1,900	They have applied for grants or rights	20,1
Total Persons	Net household monthly income : From 1,200 to less than 1,900	Other requests, claims, or complaints	6,2
Total Persons	Net household monthly income : From 1,200 to less than 1,900	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Total	6.214.136
Total Persons	Net household monthly income : From 1,900 to less than 2,700	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,8
Total Persons	Net household monthly income : From 1,900 to less than 2,700	They have requested an official document or certificate	25
Total Persons	Net household monthly income : From 1,900 to less than 2,700	They have applied for grants or rights	23
Total Persons	Net household monthly income : From 1,900 to less than 2,700	Other requests, claims, or complaints	6,8
Total Persons	Net household monthly income : From 1,900 to less than 2,700	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Total	8.752.560
Total Persons	Net household monthly income : From 2,700 to less than 3,900	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,5
Total Persons	Net household monthly income : From 2,700 to less than 3,900	They have requested an official document or certificate	27,2
Total Persons	Net household monthly income : From 2,700 to less than 3,900	They have applied for grants or rights	22,2
Total Persons	Net household monthly income : From 2,700 to less than 3,900	Other requests, claims, or complaints	8,7
Total Persons	Net household monthly income : From 2,700 to less than 3,900	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Total Persons	Net household monthly income 3,900 euros or more	Total	12.702.581
Total Persons	Net household monthly income 3,900 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44
Total Persons	Net household monthly income 3,900 euros or more	They have requested an official document or certificate	33,6
Total Persons	Net household monthly income 3,900 euros or more	They have applied for grants or rights	22
Total Persons	Net household monthly income 3,900 euros or more	Other requests, claims, or complaints	10,2
Total Persons	Net household monthly income 3,900 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Total Persons	Net household monthly income DK/NA	Total	179.455
Total Persons	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	27,8
Total Persons	Net household monthly income DK/NA	They have requested an official document or certificate	20,6
Total Persons	Net household monthly income DK/NA	They have applied for grants or rights	11,7
Total Persons	Net household monthly income DK/NA	Other requests, claims, or complaints	6,2
Total Persons	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	2,7
Internet users in the last 12 months	Total Persons	Total	35.322.450
Internet users in the last 12 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Internet users in the last 12 months	Total Persons	They have requested an official document or certificate	29,6
Internet users in the last 12 months	Total Persons	They have applied for grants or rights	22,5
Internet users in the last 12 months	Total Persons	Other requests, claims, or complaints	8,6
Internet users in the last 12 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Studies completed: Less than primary	Total	413.147
Internet users in the last 12 months	Studies completed: Less than primary	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	21
Internet users in the last 12 months	Studies completed: Less than primary	They have requested an official document or certificate	9,3
Internet users in the last 12 months	Studies completed: Less than primary	They have applied for grants or rights	19,1
Internet users in the last 12 months	Studies completed: Less than primary	Other requests, claims, or complaints	2,9
Internet users in the last 12 months	Studies completed: Less than primary	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 12 months	Studies completed: Primary Education	Total	1.788.450
Internet users in the last 12 months	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	16,6
Internet users in the last 12 months	Studies completed: Primary Education	They have requested an official document or certificate	10,1
Internet users in the last 12 months	Studies completed: Primary Education	They have applied for grants or rights	7,9
Internet users in the last 12 months	Studies completed: Primary Education	Other requests, claims, or complaints	5,2
Internet users in the last 12 months	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	10,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Total	8.660.072
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,7
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have requested an official document or certificate	18
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have applied for grants or rights	18,3
Internet users in the last 12 months	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	5,1
Internet users in the last 12 months	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Total	9.128.370
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	30
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have applied for grants or rights	23,8
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.786.611
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,1
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	32,2
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have applied for grants or rights	24,8
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	9,1
Internet users in the last 12 months	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 12 months	Studies completed: University studies and similar	Total	4.150.538
Internet users in the last 12 months	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,8
Internet users in the last 12 months	Studies completed: University studies and similar	They have requested an official document or certificate	40,1
Internet users in the last 12 months	Studies completed: University studies and similar	They have applied for grants or rights	26,2
Internet users in the last 12 months	Studies completed: University studies and similar	Other requests, claims, or complaints	11,9
Internet users in the last 12 months	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Total	6.012.865
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,6
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	41,9
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have applied for grants or rights	26,8
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	14,2
Internet users in the last 12 months	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,4
Internet users in the last 12 months	Studies completed: University doctorate	Total	382.398
Internet users in the last 12 months	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	59
Internet users in the last 12 months	Studies completed: University doctorate	They have requested an official document or certificate	50,9
Internet users in the last 12 months	Studies completed: University doctorate	They have applied for grants or rights	26,1
Internet users in the last 12 months	Studies completed: University doctorate	Other requests, claims, or complaints	13,5
Internet users in the last 12 months	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	1,5
Internet users in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	..
Internet users in the last 12 months	Studies completed: Others	They have requested an official document or certificate	..
Internet users in the last 12 months	Studies completed: Others	They have applied for grants or rights	..
Internet users in the last 12 months	Studies completed: Others	Other requests, claims, or complaints	..
Internet users in the last 12 months	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	..
Internet users in the last 12 months	Employment situation: Employed economically active persons	Total	21.028.193
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,4
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have requested an official document or certificate	34,1
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have applied for grants or rights	23,5
Internet users in the last 12 months	Employment situation: Employed economically active persons	Other requests, claims, or complaints	10,7
Internet users in the last 12 months	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Total	3.480.075
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	29,5
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have applied for grants or rights	32,4
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	5,2
Internet users in the last 12 months	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Employment situation: Inactive population: Students	Total	3.631.290
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,1
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have requested an official document or certificate	32,8
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have applied for grants or rights	30,4
Internet users in the last 12 months	Employment situation: Inactive population: Students	Other requests, claims, or complaints	8,7
Internet users in the last 12 months	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	3,2
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.614.110
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	15,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	9,3
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have applied for grants or rights	8,7
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,5
Internet users in the last 12 months	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	10,6
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Total	4.546.750
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	21,4
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	14,2
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	10,8
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	4,4
Internet users in the last 12 months	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	7,7
Internet users in the last 12 months	Employment situation: Other employment situation	Total	1.022.032
Internet users in the last 12 months	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,9
Internet users in the last 12 months	Employment situation: Other employment situation	They have requested an official document or certificate	25,3
Internet users in the last 12 months	Employment situation: Other employment situation	They have applied for grants or rights	16
Internet users in the last 12 months	Employment situation: Other employment situation	Other requests, claims, or complaints	8,5
Internet users in the last 12 months	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	8,7
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15.084.820
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,4
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	33,3
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	22,1
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	9,7
Internet users in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.461.273
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56,8
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	43,1
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	33,7
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	12,3
Internet users in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.331.224
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	30,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	21,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	15,3
Internet users in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	8,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.933.886
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,7
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	31,1
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	20,5
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	10,8
Internet users in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	216.990
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	58,5
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	31,7
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	45,6
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	26,8
Internet users in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	0,5
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Total	17.547.756
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,6
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	33,4
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have applied for grants or rights	22
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	10,6
Internet users in the last 12 months	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.480.437
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,7
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	37,4
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have applied for grants or rights	31
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	11
Internet users in the last 12 months	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Main occupation: Manual	Total	5.539.068
Internet users in the last 12 months	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,5
Internet users in the last 12 months	Main occupation: Manual	They have requested an official document or certificate	22,9
Internet users in the last 12 months	Main occupation: Manual	They have applied for grants or rights	18,5
Internet users in the last 12 months	Main occupation: Manual	Other requests, claims, or complaints	6,7
Internet users in the last 12 months	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 12 months	Main occupation: Non-manual	Total	15.489.125
Internet users in the last 12 months	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,3
Internet users in the last 12 months	Main occupation: Non-manual	They have requested an official document or certificate	38,1
Internet users in the last 12 months	Main occupation: Non-manual	They have applied for grants or rights	25,2
Internet users in the last 12 months	Main occupation: Non-manual	Other requests, claims, or complaints	12,1
Internet users in the last 12 months	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Main occupation: ICT workers	Total	1.128.633
Internet users in the last 12 months	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,9
Internet users in the last 12 months	Main occupation: ICT workers	They have requested an official document or certificate	45,4
Internet users in the last 12 months	Main occupation: ICT workers	They have applied for grants or rights	27,3
Internet users in the last 12 months	Main occupation: ICT workers	Other requests, claims, or complaints	13,8
Internet users in the last 12 months	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	2,7
Internet users in the last 12 months	Main occupation: Other workers	Total	19.899.560
Internet users in the last 12 months	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,8
Internet users in the last 12 months	Main occupation: Other workers	They have requested an official document or certificate	33,5
Internet users in the last 12 months	Main occupation: Other workers	They have applied for grants or rights	23,3
Internet users in the last 12 months	Main occupation: Other workers	Other requests, claims, or complaints	10,5
Internet users in the last 12 months	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	3.811.350
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,6
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have requested an official document or certificate	25,5
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have applied for grants or rights	21,8
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	Other requests, claims, or complaints	7,2
Internet users in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	4.446.791
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,4
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have requested an official document or certificate	27,6
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have applied for grants or rights	21,2
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Other requests, claims, or complaints	6,5
Internet users in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	5.898.902
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,8
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have requested an official document or certificate	26,4
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have applied for grants or rights	24,3
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Other requests, claims, or complaints	7,2
Internet users in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	8.481.117
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,7
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have requested an official document or certificate	28,1
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have applied for grants or rights	22,9
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Other requests, claims, or complaints	9
Internet users in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Total	12.514.777
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,6
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	They have requested an official document or certificate	34,1
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	They have applied for grants or rights	22,3
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	Other requests, claims, or complaints	10,3
Internet users in the last 12 months	Net household monthly income 3,900 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Internet users in the last 12 months	Net household monthly income DK/NA	Total	169.512
Internet users in the last 12 months	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	29,4
Internet users in the last 12 months	Net household monthly income DK/NA	They have requested an official document or certificate	21,8
Internet users in the last 12 months	Net household monthly income DK/NA	They have applied for grants or rights	12,4
Internet users in the last 12 months	Net household monthly income DK/NA	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	2,9
Internet users in the last 3 months	Total Persons	Total	35.107.949
Internet users in the last 3 months	Total Persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,5
Internet users in the last 3 months	Total Persons	They have requested an official document or certificate	29,7
Internet users in the last 3 months	Total Persons	They have applied for grants or rights	22,6
Internet users in the last 3 months	Total Persons	Other requests, claims, or complaints	8,7
Internet users in the last 3 months	Total Persons	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 3 months	Studies completed: Less than primary	Total	406.324
Internet users in the last 3 months	Studies completed: Less than primary	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	21,4
Internet users in the last 3 months	Studies completed: Less than primary	They have requested an official document or certificate	9,5
Internet users in the last 3 months	Studies completed: Less than primary	They have applied for grants or rights	19,4
Internet users in the last 3 months	Studies completed: Less than primary	Other requests, claims, or complaints	2,9
Internet users in the last 3 months	Studies completed: Less than primary	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 3 months	Studies completed: Primary Education	Total	1.742.139
Internet users in the last 3 months	Studies completed: Primary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	16,9
Internet users in the last 3 months	Studies completed: Primary Education	They have requested an official document or certificate	10,3
Internet users in the last 3 months	Studies completed: Primary Education	They have applied for grants or rights	8
Internet users in the last 3 months	Studies completed: Primary Education	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Studies completed: Primary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	10,4
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Total	8.567.772
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have requested an official document or certificate	18,2
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have applied for grants or rights	18,5
Internet users in the last 3 months	Studies completed: First stage Secondary Education	Other requests, claims, or complaints	5,2
Internet users in the last 3 months	Studies completed: First stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Total	9.082.988
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,1
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have requested an official document or certificate	30,1
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have applied for grants or rights	23,9
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	Other requests, claims, or complaints	7,4
Internet users in the last 3 months	Studies completed: Second stage Secondary Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Total	4.774.793
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have requested an official document or certificate	32,2
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have applied for grants or rights	24,9
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	Other requests, claims, or complaints	9,1
Internet users in the last 3 months	Studies completed: Advanced Vocational Education	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 3 months	Studies completed: University studies and similar	Total	4.144.611
Internet users in the last 3 months	Studies completed: University studies and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	52,9
Internet users in the last 3 months	Studies completed: University studies and similar	They have requested an official document or certificate	40,2
Internet users in the last 3 months	Studies completed: University studies and similar	They have applied for grants or rights	26,2
Internet users in the last 3 months	Studies completed: University studies and similar	Other requests, claims, or complaints	11,9
Internet users in the last 3 months	Studies completed: University studies and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Total	6.007.384
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53,6
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have requested an official document or certificate	41,9
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have applied for grants or rights	26,8
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	Other requests, claims, or complaints	14,2
Internet users in the last 3 months	Studies completed: University studies, Master's and similar	They have not requested any official document or filed any complaint or claim although they needed to do so	3,4
Internet users in the last 3 months	Studies completed: University doctorate	Total	381.938
Internet users in the last 3 months	Studies completed: University doctorate	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	59,1
Internet users in the last 3 months	Studies completed: University doctorate	They have requested an official document or certificate	50,9
Internet users in the last 3 months	Studies completed: University doctorate	They have applied for grants or rights	26,2
Internet users in the last 3 months	Studies completed: University doctorate	Other requests, claims, or complaints	13,6
Internet users in the last 3 months	Studies completed: University doctorate	They have not requested any official document or filed any complaint or claim although they needed to do so	1,5
Internet users in the last 3 months	Studies completed: Others	Total	..
Internet users in the last 3 months	Studies completed: Others	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	..
Internet users in the last 3 months	Studies completed: Others	They have requested an official document or certificate	..
Internet users in the last 3 months	Studies completed: Others	They have applied for grants or rights	..
Internet users in the last 3 months	Studies completed: Others	Other requests, claims, or complaints	..
Internet users in the last 3 months	Studies completed: Others	They have not requested any official document or filed any complaint or claim although they needed to do so	..
Internet users in the last 3 months	Employment situation: Employed economically active persons	Total	20.973.276
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,5
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have requested an official document or certificate	34,2
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have applied for grants or rights	23,5
Internet users in the last 3 months	Employment situation: Employed economically active persons	Other requests, claims, or complaints	10,7
Internet users in the last 3 months	Employment situation: Employed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	4,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Total	3.458.239
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48,1
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have requested an official document or certificate	29,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have applied for grants or rights	32,5
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	Other requests, claims, or complaints	5,3
Internet users in the last 3 months	Employment situation: Unemployed economically active persons	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 3 months	Employment situation: Inactive population: Students	Total	3.631.290
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,1
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have requested an official document or certificate	32,8
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have applied for grants or rights	30,4
Internet users in the last 3 months	Employment situation: Inactive population: Students	Other requests, claims, or complaints	8,7
Internet users in the last 3 months	Employment situation: Inactive population: Students	They have not requested any official document or filed any complaint or claim although they needed to do so	3,2
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Total	1.606.427
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	15,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have requested an official document or certificate	9,4
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have applied for grants or rights	8,7
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	Other requests, claims, or complaints	1,5
Internet users in the last 3 months	Employment situation: Inactive population: Household chores	They have not requested any official document or filed any complaint or claim although they needed to do so	10,6
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Total	4.421.164
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	21,8
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have requested an official document or certificate	14,4
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have applied for grants or rights	11
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	Other requests, claims, or complaints	4,6
Internet users in the last 3 months	Employment situation: Inactive population: Pensioners	They have not requested any official document or filed any complaint or claim although they needed to do so	7,8
Internet users in the last 3 months	Employment situation: Other employment situation	Total	1.017.553
Internet users in the last 3 months	Employment situation: Other employment situation	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,1
Internet users in the last 3 months	Employment situation: Other employment situation	They have requested an official document or certificate	25,4
Internet users in the last 3 months	Employment situation: Other employment situation	They have applied for grants or rights	16
Internet users in the last 3 months	Employment situation: Other employment situation	Other requests, claims, or complaints	8,5
Internet users in the last 3 months	Employment situation: Other employment situation	They have not requested any official document or filed any complaint or claim although they needed to do so	8,8
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	15.062.024
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,5
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have requested an official document or certificate	33,4
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have applied for grants or rights	22,1
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other requests, claims, or complaints	9,8
Internet users in the last 3 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.441.842
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	57,3
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have requested an official document or certificate	43,5
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have applied for grants or rights	33,9
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	Other requests, claims, or complaints	12,4
Internet users in the last 3 months	Professional Situation (in main job): Temporary workers employed by someone else	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Total	1.331.224
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have requested an official document or certificate	30,8
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have applied for grants or rights	21,5
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	Other requests, claims, or complaints	15,3
Internet users in the last 3 months	Professional Situation (in main job): Self-employed with employees	They have not requested any official document or filed any complaint or claim although they needed to do so	8,1
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Total	1.923.937
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have requested an official document or certificate	31,2
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have applied for grants or rights	20,6
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	Other requests, claims, or complaints	10,9
Internet users in the last 3 months	Professional Situation (in main job): Self-employed without employees	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	214.249
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	59,3
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have requested an official document or certificate	32,1
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have applied for grants or rights	46,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other requests, claims, or complaints	27,2
Internet users in the last 3 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have not requested any official document or filed any complaint or claim although they needed to do so	0,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Total	17.510.157
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,7
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have requested an official document or certificate	33,5
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have applied for grants or rights	22
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	Other requests, claims, or complaints	10,6
Internet users in the last 3 months	Professional working pattern (in main job): Full-time	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Total	3.463.119
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,9
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have requested an official document or certificate	37,6
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have applied for grants or rights	31,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	Other requests, claims, or complaints	11,1
Internet users in the last 3 months	Professional working pattern (in main job): Part-time	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 3 months	Main occupation: Manual	Total	5.510.216
Internet users in the last 3 months	Main occupation: Manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,7
Internet users in the last 3 months	Main occupation: Manual	They have requested an official document or certificate	23
Internet users in the last 3 months	Main occupation: Manual	They have applied for grants or rights	18,6
Internet users in the last 3 months	Main occupation: Manual	Other requests, claims, or complaints	6,8
Internet users in the last 3 months	Main occupation: Manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,1
Internet users in the last 3 months	Main occupation: Non-manual	Total	15.463.060
Internet users in the last 3 months	Main occupation: Non-manual	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,4
Internet users in the last 3 months	Main occupation: Non-manual	They have requested an official document or certificate	38,2
Internet users in the last 3 months	Main occupation: Non-manual	They have applied for grants or rights	25,3
Internet users in the last 3 months	Main occupation: Non-manual	Other requests, claims, or complaints	12,1
Internet users in the last 3 months	Main occupation: Non-manual	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Main occupation: ICT workers	Total	1.128.633
Internet users in the last 3 months	Main occupation: ICT workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55,9
Internet users in the last 3 months	Main occupation: ICT workers	They have requested an official document or certificate	45,4
Internet users in the last 3 months	Main occupation: ICT workers	They have applied for grants or rights	27,3
Internet users in the last 3 months	Main occupation: ICT workers	Other requests, claims, or complaints	13,8
Internet users in the last 3 months	Main occupation: ICT workers	They have not requested any official document or filed any complaint or claim although they needed to do so	2,7
Internet users in the last 3 months	Main occupation: Other workers	Total	19.844.643
Internet users in the last 3 months	Main occupation: Other workers	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,9
Internet users in the last 3 months	Main occupation: Other workers	They have requested an official document or certificate	33,5
Internet users in the last 3 months	Main occupation: Other workers	They have applied for grants or rights	23,3
Internet users in the last 3 months	Main occupation: Other workers	Other requests, claims, or complaints	10,5
Internet users in the last 3 months	Main occupation: Other workers	They have not requested any official document or filed any complaint or claim although they needed to do so	4,6
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Total	3.773.566
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,9
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	They have requested an official document or certificate	25,7
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	They have applied for grants or rights	21,9
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Net household monthly income: Less than 1,200 Euros	They have not requested any official document or filed any complaint or claim although they needed to do so	7,2
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Total	4.405.564
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	They have requested an official document or certificate	27,7
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	They have applied for grants or rights	21,4
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Net household monthly income : From 1,200 to less than 1,900	They have not requested any official document or filed any complaint or claim although they needed to do so	5,9
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Total	5.848.852
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	They have requested an official document or certificate	26,5
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	They have applied for grants or rights	24,4
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Net household monthly income : From 1,900 to less than 2,700	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Total	8.437.617
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,9
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	They have requested an official document or certificate	28,2
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	They have applied for grants or rights	23
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	Other requests, claims, or complaints	9
Internet users in the last 3 months	Net household monthly income : From 2,700 to less than 3,900	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Total	12.480.018
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,8
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	They have requested an official document or certificate	34,2
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	They have applied for grants or rights	22,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	Other requests, claims, or complaints	10,4
Internet users in the last 3 months	Net household monthly income 3,900 euros or more	They have not requested any official document or filed any complaint or claim although they needed to do so	4,8
Internet users in the last 3 months	Net household monthly income DK/NA	Total	162.331
Internet users in the last 3 months	Net household monthly income DK/NA	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,7
Internet users in the last 3 months	Net household monthly income DK/NA	They have requested an official document or certificate	22,8
Internet users in the last 3 months	Net household monthly income DK/NA	They have applied for grants or rights	13
Internet users in the last 3 months	Net household monthly income DK/NA	Other requests, claims, or complaints	6,9
Internet users in the last 3 months	Net household monthly income DK/NA	They have not requested any official document or filed any complaint or claim although they needed to do so	3