Reference population	Demographic characteristics	Reasons stated	Total
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Total	1.896.247
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Due to lack of skills or knowledge	33,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Because they are concerned about the protection and security of personal data	31
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Total Persons	Other reasons	40,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Total	845.041
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Due to lack of skills or knowledge	33,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Because they are concerned about the protection and security of personal data	25,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Male	Other reasons	40,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Total	1.051.206
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Due to lack of skills or knowledge	34,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Because they are concerned about the protection and security of personal data	35,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Sex: Female	Other reasons	40,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Total	142.570
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Due to lack of skills or knowledge	13,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Because they are concerned about the protection and security of personal data	19,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	73,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 16 to 24 years old	Other reasons	16,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Total	264.837
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Due to lack of skills or knowledge	18,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Because they are concerned about the protection and security of personal data	30,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	46,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 25 to 34 years old	Other reasons	51,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Total	294.876
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Due to lack of skills or knowledge	27,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Because they are concerned about the protection and security of personal data	27,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 35 to 44 years old	Other reasons	45,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Total	413.949
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Due to lack of skills or knowledge	32
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Because they are concerned about the protection and security of personal data	32,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 45 to 54 years old	Other reasons	44,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Total	412.832
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Due to lack of skills or knowledge	42,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Because they are concerned about the protection and security of personal data	30,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 55 to 64 years old	Other reasons	46,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Total	367.183
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Due to lack of skills or knowledge	51,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Because they are concerned about the protection and security of personal data	37,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	70,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Age: 65 to 74 years old	Other reasons	28,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Total	745.009
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Due to lack of skills or knowledge	35,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because they are concerned about the protection and security of personal data	27,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Other reasons	46
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Total	242.941
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Due to lack of skills or knowledge	30,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Because they are concerned about the protection and security of personal data	25,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 50,000 to 100,000 inhabitants	Other reasons	32,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Total	300.478
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Due to lack of skills or knowledge	34,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Because they are concerned about the protection and security of personal data	27,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	70,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 20,000 to 50,000 inhabitants	Other reasons	37,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Total	220.481
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Due to lack of skills or knowledge	32,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Because they are concerned about the protection and security of personal data	31,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: 10,000 to 20,000 inhabitants	Other reasons	43,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Total	387.339
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Due to lack of skills or knowledge	33,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Because they are concerned about the protection and security of personal data	43,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	64,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Habitat: Less than 10,000 inhabitants	Other reasons	35,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Total	253.296
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Due to lack of skills or knowledge	36,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Because they are concerned about the protection and security of personal data	29,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 1 member	Other reasons	43,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Total	497.587
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Due to lack of skills or knowledge	34,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Because they are concerned about the protection and security of personal data	33,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 2 members	Other reasons	45,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Total	454.099
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Due to lack of skills or knowledge	35,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Because they are concerned about the protection and security of personal data	37,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 3 members	Other reasons	46,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Total	540.382
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Due to lack of skills or knowledge	31,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Because they are concerned about the protection and security of personal data	23,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 4 members	Other reasons	35,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Total	150.884
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Due to lack of skills or knowledge	31,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Because they are concerned about the protection and security of personal data	32,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	77,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Size of the household: Households with 5 or more members	Other reasons	22,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Total	253.296
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Due to lack of skills or knowledge	36,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Because they are concerned about the protection and security of personal data	29,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single-person household	Other reasons	43,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Total	207.754
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Due to lack of skills or knowledge	21,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Because they are concerned about the protection and security of personal data	29,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	44,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Single parent living with a child	Other reasons	57,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Total	298.943
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Due to lack of skills or knowledge	41,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Because they are concerned about the protection and security of personal data	28,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together without children	Other reasons	45,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Total	842.529
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Due to lack of skills or knowledge	32,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Because they are concerned about the protection and security of personal data	32,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Couple living together with children	Other reasons	34,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Total	293.726
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Due to lack of skills or knowledge	37,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Because they are concerned about the protection and security of personal data	32,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Type of household: Other type of household	Other reasons	39,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	935.671
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Due to lack of skills or knowledge	38,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because they are concerned about the protection and security of personal data	33,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other reasons	37,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Total	180.017
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Due to lack of skills or knowledge	44,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because they are concerned about the protection and security of personal data	25,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Other reasons	38,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Total	780.559
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Due to lack of skills or knowledge	26,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because they are concerned about the protection and security of personal data	29,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cohabitation as a couple: Not cohabiting as a couple	Other reasons	45
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Total	1.589.361
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Due to lack of skills or knowledge	34,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Because they are concerned about the protection and security of personal data	33,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Spanish	Other reasons	42,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Total	306.886
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Due to lack of skills or knowledge	32,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Because they are concerned about the protection and security of personal data	19,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	69
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Nationality: Foreign	Other reasons	29,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Total	71.205
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Due to lack of skills or knowledge	64,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Because they are concerned about the protection and security of personal data	39,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Very limited	Other reasons	48,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Total	378.360
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Due to lack of skills or knowledge	44,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Because they are concerned about the protection and security of personal data	34,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	69,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Limited, but not severely	Other reasons	37,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Total	1.446.683
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Due to lack of skills or knowledge	29,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Because they are concerned about the protection and security of personal data	29,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Limitation of the activity: Not limited at all	Other reasons	41
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Total	1.880.557
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Due to lack of skills or knowledge	33,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Because they are concerned about the protection and security of personal data	31,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Total Persons	Other reasons	40,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Total	833.678
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Due to lack of skills or knowledge	33,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Because they are concerned about the protection and security of personal data	25,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Male	Other reasons	40,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Total	1.046.878
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Due to lack of skills or knowledge	33,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Because they are concerned about the protection and security of personal data	35,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Sex: Female	Other reasons	40,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Total	142.570
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Due to lack of skills or knowledge	13,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Because they are concerned about the protection and security of personal data	19,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	73,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 16 to 24 years old	Other reasons	16,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Total	264.837
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Due to lack of skills or knowledge	18,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Because they are concerned about the protection and security of personal data	30,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	46,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 25 to 34 years old	Other reasons	51,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Total	294.025
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Due to lack of skills or knowledge	27
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Because they are concerned about the protection and security of personal data	27,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 35 to 44 years old	Other reasons	45,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Total	412.744
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Due to lack of skills or knowledge	31,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Because they are concerned about the protection and security of personal data	32,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 45 to 54 years old	Other reasons	44,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Total	408.454
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Due to lack of skills or knowledge	41,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Because they are concerned about the protection and security of personal data	31
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 55 to 64 years old	Other reasons	46
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Total	357.928
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Due to lack of skills or knowledge	52,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Because they are concerned about the protection and security of personal data	38
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	69,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Age: 65 to 74 years old	Other reasons	28,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Total	742.197
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Due to lack of skills or knowledge	35,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because they are concerned about the protection and security of personal data	27,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	57
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: More than 100,000 inhabitants and provincial capitals	Other reasons	46,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Total	242.941
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Due to lack of skills or knowledge	30,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Because they are concerned about the protection and security of personal data	25,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 50,000 to 100,000 inhabitants	Other reasons	32,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Total	293.346
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Due to lack of skills or knowledge	34,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Because they are concerned about the protection and security of personal data	28
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	69,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 20,000 to 50,000 inhabitants	Other reasons	38,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Total	219.423
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Due to lack of skills or knowledge	32,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Because they are concerned about the protection and security of personal data	31,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: 10,000 to 20,000 inhabitants	Other reasons	44,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Total	382.649
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Due to lack of skills or knowledge	33,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Because they are concerned about the protection and security of personal data	44
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	63,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Habitat: Less than 10,000 inhabitants	Other reasons	35,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Total	249.005
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Due to lack of skills or knowledge	35,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Because they are concerned about the protection and security of personal data	29,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 1 member	Other reasons	43,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Total	491.690
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Due to lack of skills or knowledge	34,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Because they are concerned about the protection and security of personal data	33,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	58,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 2 members	Other reasons	45,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Total	449.448
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Due to lack of skills or knowledge	35,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Because they are concerned about the protection and security of personal data	38,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 3 members	Other reasons	46,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Total	540.382
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Due to lack of skills or knowledge	31,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Because they are concerned about the protection and security of personal data	23,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 4 members	Other reasons	35,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Total	150.032
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Due to lack of skills or knowledge	31,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Because they are concerned about the protection and security of personal data	32,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	77,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Size of the household: Households with 5 or more members	Other reasons	22,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Total	249.005
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Due to lack of skills or knowledge	35,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Because they are concerned about the protection and security of personal data	29,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single-person household	Other reasons	43,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Total	207.754
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Due to lack of skills or knowledge	21,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Because they are concerned about the protection and security of personal data	29,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	44,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Single parent living with a child	Other reasons	57,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Total	293.045
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Due to lack of skills or knowledge	42,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Because they are concerned about the protection and security of personal data	28,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together without children	Other reasons	46,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Total	839.838
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Due to lack of skills or knowledge	32,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Because they are concerned about the protection and security of personal data	32,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Couple living together with children	Other reasons	34,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Total	290.915
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Due to lack of skills or knowledge	37,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Because they are concerned about the protection and security of personal data	32,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Type of household: Other type of household	Other reasons	40
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	925.123
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Due to lack of skills or knowledge	38,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because they are concerned about the protection and security of personal data	33,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	67,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other reasons	37,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Total	180.017
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Due to lack of skills or knowledge	44,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because they are concerned about the protection and security of personal data	25,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Co-habiting with a domestic partner	Other reasons	38,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Total	775.417
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Due to lack of skills or knowledge	25,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because they are concerned about the protection and security of personal data	29,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cohabitation as a couple: Not cohabiting as a couple	Other reasons	45,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Total	1.573.670
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Due to lack of skills or knowledge	34
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Because they are concerned about the protection and security of personal data	33,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Spanish	Other reasons	42,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Total	306.886
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Due to lack of skills or knowledge	32,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Because they are concerned about the protection and security of personal data	19,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	69
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Nationality: Foreign	Other reasons	29,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Total	71.205
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Due to lack of skills or knowledge	64,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Because they are concerned about the protection and security of personal data	39,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Very limited	Other reasons	48,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Total	372.173
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Due to lack of skills or knowledge	43,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Because they are concerned about the protection and security of personal data	34,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	68,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Limited, but not severely	Other reasons	37,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Total	1.437.179
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Due to lack of skills or knowledge	29,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Because they are concerned about the protection and security of personal data	29,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Limitation of the activity: Not limited at all	Other reasons	41,3