Reference population Características socioeconómicas Reasons stated Total Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Total 1.896.247 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Due to lack of skills or knowledge 33,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Because they are concerned about the protection and security of personal data 31 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 62,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Total Persons Other reasons 40,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Total 24.781 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Due to lack of skills or knowledge 100 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Because they are concerned about the protection and security of personal data 44,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 81,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Less than primary Other reasons 19,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Total 184.719 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Due to lack of skills or knowledge 73,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Because they are concerned about the protection and security of personal data 36,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 82,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Primary Education Other reasons 19 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Total 526.263 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Due to lack of skills or knowledge 58,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Because they are concerned about the protection and security of personal data 40,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 73,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: First stage Secondary Education Other reasons 31,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Total 513.703 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Due to lack of skills or knowledge 29,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Because they are concerned about the protection and security of personal data 32,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 62,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Second stage Secondary Education Other reasons 33,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Total 251.705 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Due to lack of skills or knowledge 8,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Because they are concerned about the protection and security of personal data 17 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 48,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Advanced Vocational Education Other reasons 58 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Total 182.792 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Due to lack of skills or knowledge 0,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Because they are concerned about the protection and security of personal data 18,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 42,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies and similar Other reasons 66,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Total 206.606 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Due to lack of skills or knowledge 0,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Because they are concerned about the protection and security of personal data 24,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 48,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University studies, Master's and similar Other reasons 60,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Total 5.678 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Due to lack of skills or knowledge 8,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Because they are concerned about the protection and security of personal data 21,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 23,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: University doctorate Other reasons 54,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Total .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Due to lack of skills or knowledge .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Because they are concerned about the protection and security of personal data .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Studies completed: Others Other reasons .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Total 948.243 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Due to lack of skills or knowledge 21,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Because they are concerned about the protection and security of personal data 25,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Employed economically active persons Other reasons 49,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Total 218.646 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Due to lack of skills or knowledge 51,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Because they are concerned about the protection and security of personal data 30,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 55,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Unemployed economically active persons Other reasons 39,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Total 117.832 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Due to lack of skills or knowledge 6,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Because they are concerned about the protection and security of personal data 24,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 73 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Students Other reasons 29,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Total 170.794 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Due to lack of skills or knowledge 51,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Because they are concerned about the protection and security of personal data 49,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 76,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Household chores Other reasons 14,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Total 351.404 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Due to lack of skills or knowledge 55,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Because they are concerned about the protection and security of personal data 38,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 69,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Inactive population: Pensioners Other reasons 32,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Total 89.327 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Due to lack of skills or knowledge 37,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Because they are concerned about the protection and security of personal data 33 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 55,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Employment situation: Other employment situation Other reasons 42,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Total 640.296 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Due to lack of skills or knowledge 20,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because they are concerned about the protection and security of personal data 24,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Other reasons 53,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Total 105.558 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Due to lack of skills or knowledge 20,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Because they are concerned about the protection and security of personal data 28,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 42,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Temporary workers employed by someone else Other reasons 53,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Total 107.943 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Due to lack of skills or knowledge 37,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Because they are concerned about the protection and security of personal data 36,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 84 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed with employees Other reasons 30,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Total 93.457 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Due to lack of skills or knowledge 13,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Because they are concerned about the protection and security of personal data 20,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 67,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Self-employed without employees Other reasons 40,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Total 988 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Due to lack of skills or knowledge .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Because they are concerned about the protection and security of personal data .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 100 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional Situation (in main job): Family help (without stipulated salary) Other reasons .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Total 761.389 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Due to lack of skills or knowledge 21,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Because they are concerned about the protection and security of personal data 26 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Full-time Other reasons 50,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Total 186.854 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Due to lack of skills or knowledge 23,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Because they are concerned about the protection and security of personal data 24,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 49,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Professional working pattern (in main job): Part-time Other reasons 47,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Total 230.548 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Due to lack of skills or knowledge 53,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Because they are concerned about the protection and security of personal data 42,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Manual Other reasons 38,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Total 717.695 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Due to lack of skills or knowledge 11,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Because they are concerned about the protection and security of personal data 20,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Non-manual Other reasons 53,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Total 30.241 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Due to lack of skills or knowledge .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Because they are concerned about the protection and security of personal data .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 2,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: ICT workers Other reasons 97,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Total 918.002 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Due to lack of skills or knowledge 22,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Because they are concerned about the protection and security of personal data 26,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Main occupation: Other workers Other reasons 48,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income: Less than 1,200 Euros Total 274.614 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income: Less than 1,200 Euros Due to lack of skills or knowledge 42,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income: Less than 1,200 Euros Because they are concerned about the protection and security of personal data 28,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income: Less than 1,200 Euros Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 69,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income: Less than 1,200 Euros Other reasons 34,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,200 to less than 1,900 Total 260.959 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,200 to less than 1,900 Due to lack of skills or knowledge 43,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,200 to less than 1,900 Because they are concerned about the protection and security of personal data 31,4 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,200 to less than 1,900 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 52,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,200 to less than 1,900 Other reasons 44,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,900 to less than 2,700 Total 310.553 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,900 to less than 2,700 Due to lack of skills or knowledge 40,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,900 to less than 2,700 Because they are concerned about the protection and security of personal data 32,7 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,900 to less than 2,700 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 1,900 to less than 2,700 Other reasons 32,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,700 to less than 3,900 Total 436.461 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,700 to less than 3,900 Due to lack of skills or knowledge 29,2 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,700 to less than 3,900 Because they are concerned about the protection and security of personal data 29,1 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,700 to less than 3,900 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income : From 2,700 to less than 3,900 Other reasons 44,6 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,900 euros or more Total 608.743 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,900 euros or more Due to lack of skills or knowledge 25,5 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,900 euros or more Because they are concerned about the protection and security of personal data 32,8 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,900 euros or more Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 65,3 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income 3,900 euros or more Other reasons 42,9 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Total 4.917 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Due to lack of skills or knowledge 100 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Because they are concerned about the protection and security of personal data .. Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 100 Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so Net household monthly income DK/NA Other reasons 100 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Total 1.880.557 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Due to lack of skills or knowledge 33,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Because they are concerned about the protection and security of personal data 31,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Total Persons Other reasons 40,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Total 24.781 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Due to lack of skills or knowledge 100 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Because they are concerned about the protection and security of personal data 44,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 81,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Less than primary Other reasons 19,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Total 180.573 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Due to lack of skills or knowledge 74,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Because they are concerned about the protection and security of personal data 36,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 82,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Primary Education Other reasons 19,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Total 515.923 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Due to lack of skills or knowledge 58,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Because they are concerned about the protection and security of personal data 41,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 72,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: First stage Secondary Education Other reasons 31,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Total 512.499 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Due to lack of skills or knowledge 29,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Because they are concerned about the protection and security of personal data 32,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 62 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Second stage Secondary Education Other reasons 33,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Total 251.705 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Due to lack of skills or knowledge 8,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Because they are concerned about the protection and security of personal data 17 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 48,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Advanced Vocational Education Other reasons 58 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Total 182.792 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Due to lack of skills or knowledge 0,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Because they are concerned about the protection and security of personal data 18,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 42,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies and similar Other reasons 66,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Total 206.606 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Due to lack of skills or knowledge 0,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Because they are concerned about the protection and security of personal data 24,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 48,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University studies, Master's and similar Other reasons 60,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Total 5.678 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Due to lack of skills or knowledge 8,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Because they are concerned about the protection and security of personal data 21,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 23,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: University doctorate Other reasons 54,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Total .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Due to lack of skills or knowledge .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Because they are concerned about the protection and security of personal data .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Studies completed: Others Other reasons .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Total 942.446 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Due to lack of skills or knowledge 21,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Because they are concerned about the protection and security of personal data 25,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Employed economically active persons Other reasons 50,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Total 213.900 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Due to lack of skills or knowledge 50,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Because they are concerned about the protection and security of personal data 30,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Unemployed economically active persons Other reasons 38,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Total 117.832 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Due to lack of skills or knowledge 6,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Because they are concerned about the protection and security of personal data 24,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 73 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Students Other reasons 29,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Total 170.340 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Due to lack of skills or knowledge 51,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Because they are concerned about the protection and security of personal data 49,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 76,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Household chores Other reasons 14,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Total 346.712 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Due to lack of skills or knowledge 55,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Because they are concerned about the protection and security of personal data 38,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 68,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Inactive population: Pensioners Other reasons 33,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Total 89.327 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Due to lack of skills or knowledge 37,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Because they are concerned about the protection and security of personal data 33 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 55,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Employment situation: Other employment situation Other reasons 42,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Total 638.608 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Due to lack of skills or knowledge 20,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because they are concerned about the protection and security of personal data 24,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Permanent or indefinite-term employed person Other reasons 54 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Total 105.558 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Due to lack of skills or knowledge 20,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Because they are concerned about the protection and security of personal data 28,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 42,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Temporary workers employed by someone else Other reasons 53,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Total 107.943 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Due to lack of skills or knowledge 37,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Because they are concerned about the protection and security of personal data 36,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 84 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed with employees Other reasons 30,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Total 89.349 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Due to lack of skills or knowledge 13,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Because they are concerned about the protection and security of personal data 21,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Self-employed without employees Other reasons 42,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Total 988 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Due to lack of skills or knowledge .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Because they are concerned about the protection and security of personal data .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 100 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional Situation (in main job): Family help (without stipulated salary) Other reasons .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Total 755.592 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Due to lack of skills or knowledge 21,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Because they are concerned about the protection and security of personal data 26,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Full-time Other reasons 50,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Total 186.854 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Due to lack of skills or knowledge 23,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Because they are concerned about the protection and security of personal data 24,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 49,8 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Professional working pattern (in main job): Part-time Other reasons 47,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Total 226.439 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Due to lack of skills or knowledge 54,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Because they are concerned about the protection and security of personal data 43,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Manual Other reasons 39,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Total 716.007 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Due to lack of skills or knowledge 11,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Because they are concerned about the protection and security of personal data 20,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Non-manual Other reasons 53,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Total 30.241 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Due to lack of skills or knowledge .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Because they are concerned about the protection and security of personal data .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 2,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: ICT workers Other reasons 97,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Total 912.205 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Due to lack of skills or knowledge 22,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Because they are concerned about the protection and security of personal data 26,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Main occupation: Other workers Other reasons 48,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income: Less than 1,200 Euros Total 272.558 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income: Less than 1,200 Euros Due to lack of skills or knowledge 41,7 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income: Less than 1,200 Euros Because they are concerned about the protection and security of personal data 28,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income: Less than 1,200 Euros Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 68,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income: Less than 1,200 Euros Other reasons 34,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,200 to less than 1,900 Total 259.561 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,200 to less than 1,900 Due to lack of skills or knowledge 43,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,200 to less than 1,900 Because they are concerned about the protection and security of personal data 31,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,200 to less than 1,900 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 52,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,200 to less than 1,900 Other reasons 44,4 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,900 to less than 2,700 Total 302.426 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,900 to less than 2,700 Due to lack of skills or knowledge 40 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,900 to less than 2,700 Because they are concerned about the protection and security of personal data 33 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,900 to less than 2,700 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,9 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 1,900 to less than 2,700 Other reasons 32,3 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,700 to less than 3,900 Total 436.461 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,700 to less than 3,900 Due to lack of skills or knowledge 29,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,700 to less than 3,900 Because they are concerned about the protection and security of personal data 29,1 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,700 to less than 3,900 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,5 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income : From 2,700 to less than 3,900 Other reasons 44,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,900 euros or more Total 604.634 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,900 euros or more Due to lack of skills or knowledge 25,6 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,900 euros or more Because they are concerned about the protection and security of personal data 33 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,900 euros or more Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 65 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income 3,900 euros or more Other reasons 43,2 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Total 4.917 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Due to lack of skills or knowledge 100 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Because they are concerned about the protection and security of personal data .. Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 100 Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so Net household monthly income DK/NA Other reasons 100