Reference population	Demographic characteristics	Encountered problems	Total
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	29.207.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	38
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	11,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Total	14.342.182
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Difficulty with using it	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Technical issues when using the website	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	22,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Male	Other problems	12
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Total	14.864.866
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Difficulty with using it	36,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Technical issues when using the website	37,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems when using electronic signatures	24
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	21,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Sex: Female	Other problems	11,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Total	3.742.807
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	53,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	31,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	36,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	21
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	17,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Other problems	8,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Total	5.061.664
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	33,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Other problems	10,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Total	5.946.209
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	56
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	34,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	36,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	23,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	22,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Other problems	12,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Total	6.797.814
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	35,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	35,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	21,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Other problems	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Total	5.152.027
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	60,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	40,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	42,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	25,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Other problems	13,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Total	2.506.527
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	57
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	40,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	40,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	27,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	22,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Other problems	13,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	12.811.949
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	52,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty with using it	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical issues when using the website	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems when using electronic signatures	22,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems of access with smartphone or tablet	22,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	3.480.706
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	54,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty with using it	35,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Technical issues when using the website	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems when using electronic signatures	25,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems of access with smartphone or tablet	20
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.563.271
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	56,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty with using it	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Technical issues when using the website	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems when using electronic signatures	26,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems of access with smartphone or tablet	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	11,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.033.229
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	59,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty with using it	40
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Technical issues when using the website	41,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems when using electronic signatures	24,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems of access with smartphone or tablet	19,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	13,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.317.894
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	64,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	40,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	42,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	27,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	20,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	11,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Total	2.837.988
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	60,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	40,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	41,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	28,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Other problems	14,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Total	7.042.959
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	57,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	37,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	22,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Other problems	12,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Total	7.867.981
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	23,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	18,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Other problems	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Total	8.440.980
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	34,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	37,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	23,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Other problems	11,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Total	3.017.140
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	55,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	24,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	22,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Other problems	10,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Total	2.837.988
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	60,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Difficulty with using it	40,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Technical issues when using the website	41,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	28,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Other problems	14,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Total	3.211.115
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	38,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	23,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	18,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Other problems	10,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Total	4.460.494
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	56
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	38,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	36,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	24,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	21,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Other problems	11,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Total	15.519.710
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	34,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	38,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Other problems	11,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Total	3.177.741
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	55,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Difficulty with using it	33,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Technical issues when using the website	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	20,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Other problems	11,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	13.187.648
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	56,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	38,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	25,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	22,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	12,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.378.773
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	59,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	37,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	37,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	25,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	13
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.640.627
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	54,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	33,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	37,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	23,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	20,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Total	24.986.255
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	56,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Difficulty with using it	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Technical issues when using the website	38,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	24,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	21,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Other problems	12,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Total	4.220.793
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	56,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Difficulty with using it	36,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Technical issues when using the website	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	23,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	23,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Other problems	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Total	513.397
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	69,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	47,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	45,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	27
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Other problems	21,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Total	3.696.277
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	67,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	47,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	46,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	32,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	25,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	18,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Total	24.997.374
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	54,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	33,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	36,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	23
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	20,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Other problems	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	29.146.726
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Difficulty with using it	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Technical issues when using the website	38
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems when using electronic signatures	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems of access with smartphone or tablet	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Other problems	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Total	14.308.390
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Difficulty with using it	35,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Technical issues when using the website	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Male	Other problems	12
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Total	14.838.336
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Difficulty with using it	36,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Technical issues when using the website	37,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Problems when using electronic signatures	24
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	21,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Sex: Female	Other problems	11,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Total	3.739.541
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	53,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	31,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	21
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	17,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 16 to 24 years old	Other problems	8,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Total	5.060.567
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	33,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 25 to 34 years old	Other problems	10,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Total	5.940.333
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	56
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	36,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	23,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 35 to 44 years old	Other problems	12,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Total	6.792.065
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	35,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	35,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	21,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 45 to 54 years old	Other problems	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Total	5.138.626
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	60,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	40,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	26
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 55 to 64 years old	Other problems	13,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Total	2.475.593
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	57
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	40,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	27,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Age: 65 to 74 years old	Other problems	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	12.789.352
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	52,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty with using it	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical issues when using the website	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems when using electronic signatures	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems of access with smartphone or tablet	22,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	3.476.261
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	54,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty with using it	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Technical issues when using the website	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems when using electronic signatures	25,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems of access with smartphone or tablet	19,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.553.986
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty with using it	35,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Technical issues when using the website	37,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems when using electronic signatures	26,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems of access with smartphone or tablet	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	11,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.028.923
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	59,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty with using it	39,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Technical issues when using the website	41,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems when using electronic signatures	24,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems of access with smartphone or tablet	19,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	13,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.298.204
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	64,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	42,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	20,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Total	2.831.139
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	60,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	41,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	28,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 1 member	Other problems	14,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Total	7.009.905
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	37,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 2 members	Other problems	12,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Total	7.857.600
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	23,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 3 members	Other problems	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Total	8.430.942
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	37,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	23,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	22,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 4 members	Other problems	11,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Total	3.017.140
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	55,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	32,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	37,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	24,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	22,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Size of the household: Households with 5 or more members	Other problems	10,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Total	2.831.139
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	60,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Difficulty with using it	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Technical issues when using the website	41,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	28,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single-person household	Other problems	14,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Total	3.203.454
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	38,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	23,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	18,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Single parent living with a child	Other problems	10,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Total	4.434.577
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	38,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	36,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	24,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	21,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together without children	Other problems	11,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Total	15.509.451
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	34,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	38,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	23,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Couple living together with children	Other problems	11,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Total	3.168.106
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	55,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Difficulty with using it	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Technical issues when using the website	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	20,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Type of household: Other type of household	Other problems	11,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	13.153.130
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	56,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	25,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	12,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.376.376
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	59,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	37,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	37,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	25,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	12.617.220
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	54,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	33,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	37,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	23,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	20,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	10,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Total	24.927.386
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	56,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Difficulty with using it	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Technical issues when using the website	38,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	24,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	21,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Spanish	Other problems	12
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Total	4.219.340
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	56,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Difficulty with using it	36,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Technical issues when using the website	34,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	23,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	23,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Nationality: Foreign	Other problems	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Total	509.168
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	68,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	46,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	45
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	35,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	27,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Very limited	Other problems	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Total	3.685.293
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	67
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	47
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	46,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	32,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	25,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	18
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Total	24.952.264
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	54,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	33,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	36,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	23
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	20,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Limitation of the activity: Not limited at all	Other problems	10,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Total	16.444.214
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	67,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	43,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	38,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	20,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Total	8.070.959
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Difficulty with using it	62,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Technical issues when using the website	68
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems when using electronic signatures	44,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	39,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Male	Other problems	21,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Total	8.373.255
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Difficulty with using it	64,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Technical issues when using the website	67
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems when using electronic signatures	42,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	37,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Sex: Female	Other problems	20,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Total	1.990.374
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	59,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	69,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	39,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	33,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 16 to 24 years old	Other problems	16,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Total	2.782.103
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	61,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	68,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	43,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	40,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 25 to 34 years old	Other problems	19
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Total	3.329.538
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	61,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	65,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	42,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	39,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 35 to 44 years old	Other problems	22,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Total	3.798.242
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	63,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	63,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	44,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	38,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 45 to 54 years old	Other problems	21,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Total	3.115.703
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	66,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	70,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	42,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	37,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 55 to 64 years old	Other problems	22,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Total	1.428.255
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	71,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	71,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	48,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	39,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Age: 65 to 74 years old	Other problems	23
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	6.730.750
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty with using it	62,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical issues when using the website	67,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems when using electronic signatures	42,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems of access with smartphone or tablet	43,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	22,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	1.901.690
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty with using it	64,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Technical issues when using the website	68,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems when using electronic signatures	46,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems of access with smartphone or tablet	36,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	20,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	2.593.911
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty with using it	62,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Technical issues when using the website	65,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems when using electronic signatures	46,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems of access with smartphone or tablet	39,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	20,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	1.808.798
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty with using it	67
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Technical issues when using the website	69,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems when using electronic signatures	41,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems of access with smartphone or tablet	33,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	22,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	3.409.065
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	62,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	66,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	42,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	31,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	17,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Total	1.707.529
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	66,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	69,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	47,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	40,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 1 member	Other problems	24,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Total	4.027.751
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	65,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	66,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	43,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	39
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 2 members	Other problems	22
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Total	4.324.252
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	64,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	68,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	43
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	34,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 3 members	Other problems	20,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Total	4.713.046
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	61,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	66,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	42,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	39,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 4 members	Other problems	20,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Total	1.671.636
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	58,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	67,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	43,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	41,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Size of the household: Households with 5 or more members	Other problems	18,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Total	1.707.529
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Difficulty with using it	66,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Technical issues when using the website	69,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	47,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	40,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single-person household	Other problems	24,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Total	1.812.431
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	60,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	68,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	41,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	32,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Single parent living with a child	Other problems	19,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Total	2.497.882
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	68,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	65,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	43,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	38,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together without children	Other problems	20,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Total	8.672.410
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	62,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	68,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	42,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	39,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Couple living together with children	Other problems	20,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Total	1.753.961
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Difficulty with using it	60,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Technical issues when using the website	64,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	45,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	37,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Type of household: Other type of household	Other problems	20,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	7.493.551
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	66
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	67,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	44,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	38,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	21,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.005.473
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	62,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	63,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	42
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	42,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	21,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	6.945.190
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	60,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	68,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	42,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	36,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	19,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Total	14.043.553
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Difficulty with using it	63,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Technical issues when using the website	68,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	43,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	37,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Spanish	Other problems	21,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Total	2.400.661
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Difficulty with using it	64,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Technical issues when using the website	60,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	41,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	41,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Nationality: Foreign	Other problems	17,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Total	354.987
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	68,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	65,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	51,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	39
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Very limited	Other problems	31,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Total	2.480.308
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	70,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	69,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	48,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	38,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	26,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Total	13.608.920
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	62,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	67,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	42,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	38,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Limitation of the activity: Not limited at all	Other problems	19,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Total	16.406.607
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Technical issues when using the website	67,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems when using electronic signatures	43,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems of access with smartphone or tablet	38,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Other problems	20,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Total	8.050.472
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Difficulty with using it	62,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Technical issues when using the website	68
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Problems when using electronic signatures	44,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Problems of access with smartphone or tablet	39,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Male	Other problems	21,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Total	8.356.135
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Difficulty with using it	64,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Technical issues when using the website	67
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Problems when using electronic signatures	42,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Problems of access with smartphone or tablet	37,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Sex: Female	Other problems	20,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Total	1.989.850
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Difficulty with using it	59,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Technical issues when using the website	69,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Problems when using electronic signatures	39,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Problems of access with smartphone or tablet	33,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 16 to 24 years old	Other problems	16,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Total	2.781.006
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Difficulty with using it	61,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Technical issues when using the website	68,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Problems when using electronic signatures	43,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Problems of access with smartphone or tablet	41
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 25 to 34 years old	Other problems	19
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Total	3.323.662
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Difficulty with using it	61,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Technical issues when using the website	65,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Problems when using electronic signatures	42,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Problems of access with smartphone or tablet	39,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 35 to 44 years old	Other problems	22,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Total	3.795.344
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Difficulty with using it	63,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Technical issues when using the website	63,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Problems when using electronic signatures	44,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Problems of access with smartphone or tablet	38,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 45 to 54 years old	Other problems	21,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Total	3.105.412
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Difficulty with using it	66,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Technical issues when using the website	70,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Problems when using electronic signatures	42,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Problems of access with smartphone or tablet	37,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 55 to 64 years old	Other problems	22,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Total	1.411.333
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Difficulty with using it	71,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Technical issues when using the website	71,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Problems when using electronic signatures	48,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Problems of access with smartphone or tablet	39,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Age: 65 to 74 years old	Other problems	22,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	6.720.622
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Difficulty with using it	62,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Technical issues when using the website	67,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems when using electronic signatures	42,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Problems of access with smartphone or tablet	43,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Other problems	22,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	1.897.245
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Difficulty with using it	64,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Technical issues when using the website	68,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems when using electronic signatures	46,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Problems of access with smartphone or tablet	36,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Other problems	20,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	2.586.252
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Difficulty with using it	62,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Technical issues when using the website	65,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems when using electronic signatures	46,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Problems of access with smartphone or tablet	39,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Other problems	20,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	1.804.493
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Difficulty with using it	66,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Technical issues when using the website	69
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems when using electronic signatures	41,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Problems of access with smartphone or tablet	33,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Other problems	23
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	3.397.994
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Difficulty with using it	62,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Technical issues when using the website	66,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems when using electronic signatures	42,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Problems of access with smartphone or tablet	31,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Habitat: Less than 10,000 inhabitants	Other problems	17,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Total	1.701.655
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Difficulty with using it	66,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Technical issues when using the website	69,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Problems when using electronic signatures	47
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Problems of access with smartphone or tablet	40,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 1 member	Other problems	24
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Total	4.004.984
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Difficulty with using it	65
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Technical issues when using the website	66,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Problems when using electronic signatures	43,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Problems of access with smartphone or tablet	39
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 2 members	Other problems	21,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Total	4.318.206
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Difficulty with using it	64,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Technical issues when using the website	68,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Problems when using electronic signatures	42,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Problems of access with smartphone or tablet	34,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 3 members	Other problems	20,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Total	4.710.125
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Difficulty with using it	61,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Technical issues when using the website	66,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Problems when using electronic signatures	42,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Problems of access with smartphone or tablet	39,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 4 members	Other problems	20,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Total	1.671.636
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Difficulty with using it	58,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Technical issues when using the website	67,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Problems when using electronic signatures	43,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Problems of access with smartphone or tablet	41,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Size of the household: Households with 5 or more members	Other problems	18,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Total	1.701.655
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Difficulty with using it	66,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Technical issues when using the website	69,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Problems when using electronic signatures	47
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Problems of access with smartphone or tablet	40,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single-person household	Other problems	24
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Total	1.806.284
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Difficulty with using it	60,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Technical issues when using the website	68,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Problems of access with smartphone or tablet	32,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Single parent living with a child	Other problems	19
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Total	2.480.739
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Difficulty with using it	68,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Technical issues when using the website	65,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Problems when using electronic signatures	43,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Problems of access with smartphone or tablet	38,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together without children	Other problems	20,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Total	8.666.376
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Difficulty with using it	62,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Technical issues when using the website	68,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Problems when using electronic signatures	42,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Problems of access with smartphone or tablet	39,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Couple living together with children	Other problems	20,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Total	1.751.552
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Difficulty with using it	60,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Technical issues when using the website	64,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Problems when using electronic signatures	45,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Problems of access with smartphone or tablet	37,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Type of household: Other type of household	Other problems	20,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Total	7.476.408
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Difficulty with using it	66
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Technical issues when using the website	67,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems when using electronic signatures	44,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Problems of access with smartphone or tablet	38,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Personal procurement of transport or accommodation services via a website or application in the last 3 months by autonomous communities and cities and type of service.	Other problems	21,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.003.076
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Difficulty with using it	62,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Technical issues when using the website	63,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems when using electronic signatures	42
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Problems of access with smartphone or tablet	42,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Other problems	21,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	6.927.122
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Difficulty with using it	60,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Technical issues when using the website	68,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems when using electronic signatures	42,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Problems of access with smartphone or tablet	36,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Other problems	19,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Total	14.007.398
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Difficulty with using it	63,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Technical issues when using the website	68,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Problems when using electronic signatures	43,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Problems of access with smartphone or tablet	38
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Spanish	Other problems	21,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Total	2.399.209
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Difficulty with using it	64,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Technical issues when using the website	60,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Problems of access with smartphone or tablet	41,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Nationality: Foreign	Other problems	17,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Total	350.758
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Difficulty with using it	67,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Technical issues when using the website	65,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Problems when using electronic signatures	51,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Problems of access with smartphone or tablet	39,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Very limited	Other problems	32
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Total	2.470.838
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Difficulty with using it	70,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Technical issues when using the website	69,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Problems when using electronic signatures	48,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Problems of access with smartphone or tablet	38,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Limited, but not severely	Other problems	26,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Total	13.585.011
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Difficulty with using it	62,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Technical issues when using the website	67,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Problems when using electronic signatures	42,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Problems of access with smartphone or tablet	38,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Limitation of the activity: Not limited at all	Other problems	19,5