Reference population	Características socioeconómicas	Encountered problems	Total
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Total	29.207.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	35,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	38
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	24,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	11,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Total	189.125
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	They have had some problem in using the services of the public administration in the last 12 months	70,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Difficulty with using it	48,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Technical issues when using the website	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Problems when using electronic signatures	35,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Problems of access with smartphone or tablet	20,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Other problems	29,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Total	841.226
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	64,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Difficulty with using it	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	40
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	17,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Other problems	14,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Total	5.842.049
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	62,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	42,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	46,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	30,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	19,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Other problems	11,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Total	7.793.127
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	61,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	37,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	39,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	25,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	12,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.412.677
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	50,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	31,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	34
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	21,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	12,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Total	3.966.129
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	49,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	30,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	32
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	18,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Other problems	11,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.782.206
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	51,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	32,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	22
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	10,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Total	380.509
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	53,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Difficulty with using it	34,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	21,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	23,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Other problems	13,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Difficulty with using it	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems when using electronic signatures	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Total	18.837.863
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	54,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	36,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	23,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Other problems	12,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.876.132
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	62,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	37,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	41,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	28,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	19,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	10,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Total	2.815.941
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	57,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	21,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	19
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Other problems	7,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.004.786
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	65,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	43,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	44,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.933.201
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	41,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	40,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	29,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	14,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Total	739.126
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	53,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	40
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	41,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	17,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	22,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Other problems	11,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.661.715
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	52,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	32,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	12
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.149.552
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	38,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	46,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	31,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	25,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	17
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.164.004
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	39
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	39,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	21,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.660.573
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	39,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	27,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	9,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	202.020
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	64,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	41,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	47,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	33,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	34,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	16,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.708.164
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	53,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	33,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	23,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	21,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	12
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.129.699
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	38,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	40,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	24,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	13,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Total	4.328.987
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	55,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Difficulty with using it	35,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Technical issues when using the website	38,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	22,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	19,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Other problems	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Total	14.508.876
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Difficulty with using it	33,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	35,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	24,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	23,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Other problems	12,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Total	1.108.625
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	42,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Difficulty with using it	21,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	25,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	18,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	21,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Other problems	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Total	17.729.239
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	55
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Difficulty with using it	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Technical issues when using the website	37,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	23,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Other problems	12,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	2.895.146
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have had some problem in using the services of the public administration in the last 12 months	65,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Difficulty with using it	42,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Technical issues when using the website	45
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems when using electronic signatures	29,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems of access with smartphone or tablet	22,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Other problems	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	3.429.511
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have had some problem in using the services of the public administration in the last 12 months	62,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Difficulty with using it	42,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Technical issues when using the website	42,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems when using electronic signatures	27,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems of access with smartphone or tablet	21
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Other problems	12,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	4.637.329
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have had some problem in using the services of the public administration in the last 12 months	61,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Difficulty with using it	39
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Technical issues when using the website	43,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems when using electronic signatures	27,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems of access with smartphone or tablet	21,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Other problems	10,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	6.986.212
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have had some problem in using the services of the public administration in the last 12 months	54
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Difficulty with using it	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Technical issues when using the website	35,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems when using electronic signatures	22,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems of access with smartphone or tablet	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Other problems	13,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Total	11.147.658
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	They have had some problem in using the services of the public administration in the last 12 months	51,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Difficulty with using it	32,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Technical issues when using the website	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Problems when using electronic signatures	22,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Problems of access with smartphone or tablet	21,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Other problems	11,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Total	111.192
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	57,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	47,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	51,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	20,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	37,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Other problems	9,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Total	29.146.726
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	56,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Difficulty with using it	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Technical issues when using the website	38
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems when using electronic signatures	24,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Problems of access with smartphone or tablet	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Total Persons	Other problems	11,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Total	187.612
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	They have had some problem in using the services of the public administration in the last 12 months	71,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Difficulty with using it	49,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Technical issues when using the website	48,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Problems when using electronic signatures	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Problems of access with smartphone or tablet	21
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Less than primary	Other problems	29,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Total	825.747
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	64,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Difficulty with using it	40,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	40,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	17,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Primary Education	Other problems	14,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Total	5.821.215
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	62,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	42,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	46,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	30
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	19,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: First stage Secondary Education	Other problems	11,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Total	7.775.911
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	61,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	37,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	39,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	25,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	12,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Total	4.408.371
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	50,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	31,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	21,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	12,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Total	3.966.129
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	49,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	30,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	32
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	18,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies and similar	Other problems	11,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Total	5.781.231
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	51,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	32,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	22
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	10,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Total	380.509
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Difficulty with using it	34,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	40,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	23,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: University doctorate	Other problems	13,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Difficulty with using it	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Problems when using electronic signatures	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Total	18.827.920
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	54,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	34,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	36,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	23,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Employed economically active persons	Other problems	12,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Total	2.865.645
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	61,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	28,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	19,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	10,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Total	2.815.941
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	57,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	38,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	21,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	19
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Students	Other problems	7,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Total	1.004.339
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	65,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	43,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	44,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Total	2.895.639
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	59,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	41,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	41
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	29,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	14,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Total	737.242
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	53,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	40,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	17,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	22,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Employment situation: Other employment situation	Other problems	11,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	13.654.513
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	52,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	12
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	2.149.552
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	38,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	46,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	31,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	25,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	17
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	1.164.004
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	39
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	21,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	10,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	1.660.573
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	37,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	27,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	9,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	199.279
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	65,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	48,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	34,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	17,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Total	15.698.221
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	53,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	33,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	35,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	23,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	21,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	12
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Total	3.129.699
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	59,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	38,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	40,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	24,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	13,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Total	4.323.473
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	56
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Difficulty with using it	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Technical issues when using the website	38,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	22,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	19,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Manual	Other problems	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Total	14.504.447
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	53,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Difficulty with using it	33,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	35,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	24,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	23,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Non-manual	Other problems	12,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Total	1.108.625
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	42,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Difficulty with using it	21,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	25,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	18,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	21,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: ICT workers	Other problems	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Total	17.719.295
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	55,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Difficulty with using it	35
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Technical issues when using the website	37,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	23,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Main occupation: Other workers	Other problems	12,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	2.881.526
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have had some problem in using the services of the public administration in the last 12 months	65,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Difficulty with using it	42,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Technical issues when using the website	45
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems when using electronic signatures	29
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems of access with smartphone or tablet	22,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income: Less than 1,200 Euros	Other problems	10,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	3.423.125
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have had some problem in using the services of the public administration in the last 12 months	62,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Difficulty with using it	42
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Technical issues when using the website	42,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems when using electronic signatures	27,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems of access with smartphone or tablet	21
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Other problems	12,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	4.616.473
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have had some problem in using the services of the public administration in the last 12 months	61,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Difficulty with using it	38,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Technical issues when using the website	43,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems when using electronic signatures	27,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems of access with smartphone or tablet	21,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Other problems	10,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	6.974.336
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have had some problem in using the services of the public administration in the last 12 months	54,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Difficulty with using it	32,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Technical issues when using the website	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems when using electronic signatures	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems of access with smartphone or tablet	22,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Other problems	13,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Total	11.140.073
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	They have had some problem in using the services of the public administration in the last 12 months	51,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Difficulty with using it	32,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Technical issues when using the website	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Problems when using electronic signatures	22,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Problems of access with smartphone or tablet	21,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income 3,900 euros or more	Other problems	11,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Total	111.192
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	57,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	47,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	51,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	20,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	37,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Net household monthly income DK/NA	Other problems	9,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Total	16.444.214
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Technical issues when using the website	67,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems when using electronic signatures	43,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Problems of access with smartphone or tablet	38,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Total Persons	Other problems	20,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Total	134.009
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Difficulty with using it	68,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Technical issues when using the website	68,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Problems when using electronic signatures	49,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Problems of access with smartphone or tablet	29,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Less than primary	Other problems	41,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Total	539.787
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Difficulty with using it	63,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	62,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	43
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	27,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Primary Education	Other problems	23
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Total	3.629.829
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	67,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	74,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	48,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	31,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: First stage Secondary Education	Other problems	18,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Total	4.791.561
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	60,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	63,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	35,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	19,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Total	2.215.216
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	67,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	43
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	42,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	24,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Total	1.963.001
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	62,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	64,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	45,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	37,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies and similar	Other problems	23,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Total	2.965.643
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	62,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	67,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	48,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	42,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	19,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Total	205.169
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Difficulty with using it	63,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	74,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	40,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	43,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: University doctorate	Other problems	25,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Difficulty with using it	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems when using electronic signatures	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Total	10.232.601
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	62,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	67,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	43,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Employed economically active persons	Other problems	22,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Total	1.784.745
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	59,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	67,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	46,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	31,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	16,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Total	1.631.543
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	60,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	65,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	36,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	32,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Students	Other problems	12,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Total	662.046
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	65,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	68,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	41,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	33,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	16,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Total	1.735.221
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	70
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	69,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	49,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	37,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	24,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Total	398.057
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	74,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	76,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	33
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	42,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Employment situation: Other employment situation	Other problems	20,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	7.179.015
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	62
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	64,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	41,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	41
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	22,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1.319.262
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	62,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	76,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	51,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	41,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	27,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	656.134
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	69,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	70,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	44,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	38,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	19,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	948.020
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	65,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	69,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	48,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	37,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	16,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	130.171
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	64,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	74,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	52,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	54,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	26,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Total	8.370.494
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	62,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	66,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	44,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	22,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Total	1.862.107
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	64,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	68,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	40,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	40,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	23,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Total	2.421.200
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Difficulty with using it	63,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Technical issues when using the website	68,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	39,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	34,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Manual	Other problems	21,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Total	7.811.402
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Difficulty with using it	62,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	66,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	44,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	42,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Non-manual	Other problems	23,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Total	472.962
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Difficulty with using it	49,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	59,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	44,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	49,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: ICT workers	Other problems	25,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Total	9.759.640
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Difficulty with using it	63,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Technical issues when using the website	67,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	43,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	40,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Main occupation: Other workers	Other problems	22,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	1.894.191
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Difficulty with using it	65,3
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Technical issues when using the website	68,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems when using electronic signatures	44,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems of access with smartphone or tablet	34,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income: Less than 1,200 Euros	Other problems	16,1
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	2.145.676
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Difficulty with using it	67,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Technical issues when using the website	68,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems when using electronic signatures	44
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems of access with smartphone or tablet	33,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Other problems	19,9
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	2.835.869
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Difficulty with using it	63,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Technical issues when using the website	71,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems when using electronic signatures	45
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems of access with smartphone or tablet	34,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Other problems	17,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	3.775.264
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Difficulty with using it	59,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Technical issues when using the website	65,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems when using electronic signatures	41,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems of access with smartphone or tablet	41,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Other problems	24,4
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Total	5.729.085
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Difficulty with using it	63,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Technical issues when using the website	66
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Problems when using electronic signatures	43,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Problems of access with smartphone or tablet	41
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income 3,900 euros or more	Other problems	22,2
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Total	64.129
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	82,6
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	89,5
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	35,8
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	65,7
Internet users in the last 12 months that have had some problem using a website or apps of public administration agencies in the last 12 months	Net household monthly income DK/NA	Other problems	17,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Total	16.406.607
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Technical issues when using the website	67,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems when using electronic signatures	43,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Problems of access with smartphone or tablet	38,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Total Persons	Other problems	20,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	Total	134.009
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	Difficulty with using it	68,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	Technical issues when using the website	68,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	Problems when using electronic signatures	49,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	Problems of access with smartphone or tablet	29,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Less than primary	Other problems	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Total	532.909
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Difficulty with using it	63,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Technical issues when using the website	62,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Problems when using electronic signatures	42,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Problems of access with smartphone or tablet	27,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Primary Education	Other problems	22,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Total	3.613.471
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Difficulty with using it	67,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Technical issues when using the website	74,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Problems when using electronic signatures	48,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Problems of access with smartphone or tablet	31,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: First stage Secondary Education	Other problems	18,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Total	4.781.494
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Difficulty with using it	60,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Technical issues when using the website	63,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Problems when using electronic signatures	35,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Problems of access with smartphone or tablet	40,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Second stage Secondary Education	Other problems	19,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Total	2.210.911
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Difficulty with using it	63,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Technical issues when using the website	67,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Problems when using electronic signatures	43,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Problems of access with smartphone or tablet	42,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Advanced Vocational Education	Other problems	24,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Total	1.963.001
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Difficulty with using it	62,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Technical issues when using the website	64,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Problems when using electronic signatures	45,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Problems of access with smartphone or tablet	37,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies and similar	Other problems	23,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Total	2.965.643
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Difficulty with using it	62,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Technical issues when using the website	67,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Problems when using electronic signatures	48,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Problems of access with smartphone or tablet	42,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University studies, Master's and similar	Other problems	19,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Total	205.169
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Difficulty with using it	63,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Technical issues when using the website	74,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Problems when using electronic signatures	40,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Problems of access with smartphone or tablet	43,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: University doctorate	Other problems	25,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Total	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	They have had some problem in using the services of the public administration in the last 12 months	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Difficulty with using it	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Technical issues when using the website	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Problems when using electronic signatures	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Problems of access with smartphone or tablet	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Studies completed: Others	Other problems	..
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Total	10.230.913
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Difficulty with using it	62,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Technical issues when using the website	67,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Problems when using electronic signatures	43,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Problems of access with smartphone or tablet	40,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Employed economically active persons	Other problems	22,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Total	1.774.259
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Difficulty with using it	59,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Technical issues when using the website	67,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Problems when using electronic signatures	46,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Problems of access with smartphone or tablet	31,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Unemployed economically active persons	Other problems	16,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Total	1.631.543
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Difficulty with using it	60,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Technical issues when using the website	65,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Problems when using electronic signatures	36,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Problems of access with smartphone or tablet	32,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Students	Other problems	12,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Total	662.046
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Difficulty with using it	65,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Technical issues when using the website	68,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Problems when using electronic signatures	41,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Problems of access with smartphone or tablet	33,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Household chores	Other problems	16,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Total	1.711.672
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Difficulty with using it	69,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Technical issues when using the website	69,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Problems when using electronic signatures	49,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Problems of access with smartphone or tablet	37,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Inactive population: Pensioners	Other problems	23,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Total	396.173
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Difficulty with using it	74,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Technical issues when using the website	76,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Problems when using electronic signatures	32,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Problems of access with smartphone or tablet	42,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Employment situation: Other employment situation	Other problems	21
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Total	7.177.327
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Difficulty with using it	62
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Technical issues when using the website	64,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems when using electronic signatures	41,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Problems of access with smartphone or tablet	41
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Permanent or indefinite-term employed person	Other problems	22,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Total	1.319.262
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Difficulty with using it	62,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Technical issues when using the website	76,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems when using electronic signatures	51,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Problems of access with smartphone or tablet	41,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Temporary workers employed by someone else	Other problems	27,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Total	656.134
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Difficulty with using it	69,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Technical issues when using the website	70,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems when using electronic signatures	44,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Problems of access with smartphone or tablet	38,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed with employees	Other problems	19,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Total	948.020
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Difficulty with using it	65,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Technical issues when using the website	69,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems when using electronic signatures	48,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Problems of access with smartphone or tablet	37,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job): Self-employed without employees	Other problems	16,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Total	130.171
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Difficulty with using it	64,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Technical issues when using the website	74,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems when using electronic signatures	52,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Problems of access with smartphone or tablet	54,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional Situation (in main job):  Family help (without stipulated salary)	Other problems	26,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Total	8.368.806
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Difficulty with using it	62,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Technical issues when using the website	66,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Problems when using electronic signatures	44,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Problems of access with smartphone or tablet	40,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Full-time	Other problems	22,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Total	1.862.107
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Difficulty with using it	64,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Technical issues when using the website	68,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Problems when using electronic signatures	40,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Problems of access with smartphone or tablet	40,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Professional working pattern (in main job): Part-time	Other problems	23,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Total	2.421.200
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Difficulty with using it	63,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Technical issues when using the website	68,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Problems when using electronic signatures	39,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Problems of access with smartphone or tablet	34,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Manual	Other problems	21,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Total	7.809.714
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Difficulty with using it	62,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Technical issues when using the website	66,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Problems when using electronic signatures	44,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Problems of access with smartphone or tablet	42,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Non-manual	Other problems	23,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Total	472.962
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Difficulty with using it	49,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Technical issues when using the website	59,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Problems when using electronic signatures	44,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Problems of access with smartphone or tablet	49,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: ICT workers	Other problems	25,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Total	9.757.952
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Difficulty with using it	63,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Technical issues when using the website	67,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Problems when using electronic signatures	43,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Problems of access with smartphone or tablet	40,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Main occupation: Other workers	Other problems	22,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	Total	1.880.995
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	Difficulty with using it	65,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	Technical issues when using the website	69
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems when using electronic signatures	44,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	Problems of access with smartphone or tablet	34,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income: Less than 1,200 Euros	Other problems	16
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Total	2.139.290
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Difficulty with using it	67,2
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Technical issues when using the website	68,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems when using electronic signatures	44,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Problems of access with smartphone or tablet	33,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,200 to less than 1,900	Other problems	19,9
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Total	2.822.681
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Difficulty with using it	63,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Technical issues when using the website	71,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems when using electronic signatures	45
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Problems of access with smartphone or tablet	34,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 1,900 to less than 2,700	Other problems	17,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Total	3.773.968
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Difficulty with using it	59,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Technical issues when using the website	65,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems when using electronic signatures	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Problems of access with smartphone or tablet	41,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income : From 2,700 to less than 3,900	Other problems	24,4
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	Total	5.725.544
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	Difficulty with using it	63,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	Technical issues when using the website	66
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	Problems when using electronic signatures	43,3
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	Problems of access with smartphone or tablet	41
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income 3,900 euros or more	Other problems	22,1
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Total	64.129
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	They have had some problem in using the services of the public administration in the last 12 months	100
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Difficulty with using it	82,6
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Technical issues when using the website	89,5
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Problems when using electronic signatures	35,8
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Problems of access with smartphone or tablet	65,7
Internet users in the last 3 months who have had problems using an AA.PP website or apps in the last 12 months	Net household monthly income DK/NA	Other problems	17,1