Reference population	Autonomous City and Community	Type of contact	Total
Total Persons	National Total	Total	36.663.412
Total Persons	National Total	Use of one or more websites or apps of public administration agencies	79,7
Total Persons	National Total	Downloading or printing an official form	45,5
Total Persons	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	National Total	Online filing of tax returns in person	38,2
Total Persons	National Total	Performing an interaction related to access to information	61,5
Total Persons	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	50,9
Total Persons	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Total Persons	National Total	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Total Persons	National Total	Performing an interaction related to obtaining documents	39,8
Total Persons	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Total Persons	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Total Persons	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Total Persons	National Total	Average of types of contact with public administration agencies	3,3
Total Persons	Andalucía	Total	6.535.565
Total Persons	Andalucía	Use of one or more websites or apps of public administration agencies	76,6
Total Persons	Andalucía	Downloading or printing an official form	45,4
Total Persons	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	Andalucía	Online filing of tax returns in person	35,7
Total Persons	Andalucía	Performing an interaction related to access to information	58,6
Total Persons	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	50,4
Total Persons	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	26
Total Persons	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	45,2
Total Persons	Andalucía	Performing an interaction related to obtaining documents	41,5
Total Persons	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	26,2
Total Persons	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,3
Total Persons	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Total Persons	Andalucía	Average of types of contact with public administration agencies	3,2
Total Persons	Aragón	Total	995.748
Total Persons	Aragón	Use of one or more websites or apps of public administration agencies	82,7
Total Persons	Aragón	Downloading or printing an official form	42,2
Total Persons	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	57,4
Total Persons	Aragón	Online filing of tax returns in person	37,3
Total Persons	Aragón	Performing an interaction related to access to information	61,4
Total Persons	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	51,9
Total Persons	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,8
Total Persons	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	45,5
Total Persons	Aragón	Performing an interaction related to obtaining documents	34
Total Persons	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	23,2
Total Persons	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,8
Total Persons	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Total Persons	Aragón	Average of types of contact with public administration agencies	3
Total Persons	Asturias, Principado de	Total	755.000
Total Persons	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	76,6
Total Persons	Asturias, Principado de	Downloading or printing an official form	45,9
Total Persons	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	46,4
Total Persons	Asturias, Principado de	Online filing of tax returns in person	36,2
Total Persons	Asturias, Principado de	Performing an interaction related to access to information	56,5
Total Persons	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	44,1
Total Persons	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,8
Total Persons	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	41,6
Total Persons	Asturias, Principado de	Performing an interaction related to obtaining documents	30,4
Total Persons	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	22
Total Persons	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	13,1
Total Persons	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Total Persons	Asturias, Principado de	Average of types of contact with public administration agencies	2,8
Total Persons	Balears, Illes	Total	953.213
Total Persons	Balears, Illes	Use of one or more websites or apps of public administration agencies	79,9
Total Persons	Balears, Illes	Downloading or printing an official form	46,8
Total Persons	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	54,3
Total Persons	Balears, Illes	Online filing of tax returns in person	36,6
Total Persons	Balears, Illes	Performing an interaction related to access to information	61,1
Total Persons	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	48,6
Total Persons	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Total Persons	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Total Persons	Balears, Illes	Performing an interaction related to obtaining documents	41,6
Total Persons	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	32
Total Persons	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19
Total Persons	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,1
Total Persons	Balears, Illes	Average of types of contact with public administration agencies	3,2
Total Persons	Canarias	Total	1.774.885
Total Persons	Canarias	Use of one or more websites or apps of public administration agencies	81,9
Total Persons	Canarias	Downloading or printing an official form	45,9
Total Persons	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	62,4
Total Persons	Canarias	Online filing of tax returns in person	34,2
Total Persons	Canarias	Performing an interaction related to access to information	61,8
Total Persons	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	54,2
Total Persons	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,5
Total Persons	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	45,3
Total Persons	Canarias	Performing an interaction related to obtaining documents	45,7
Total Persons	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	36,1
Total Persons	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,2
Total Persons	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Total Persons	Canarias	Average of types of contact with public administration agencies	3,3
Total Persons	Cantabria	Total	444.704
Total Persons	Cantabria	Use of one or more websites or apps of public administration agencies	74,3
Total Persons	Cantabria	Downloading or printing an official form	41,4
Total Persons	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	51,8
Total Persons	Cantabria	Online filing of tax returns in person	36,7
Total Persons	Cantabria	Performing an interaction related to access to information	57,1
Total Persons	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	44,2
Total Persons	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,4
Total Persons	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	45
Total Persons	Cantabria	Performing an interaction related to obtaining documents	34,2
Total Persons	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	22,9
Total Persons	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,4
Total Persons	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,5
Total Persons	Cantabria	Average of types of contact with public administration agencies	2,9
Total Persons	Castilla y León	Total	1.752.324
Total Persons	Castilla y León	Use of one or more websites or apps of public administration agencies	75,6
Total Persons	Castilla y León	Downloading or printing an official form	39,5
Total Persons	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	56,6
Total Persons	Castilla y León	Online filing of tax returns in person	36
Total Persons	Castilla y León	Performing an interaction related to access to information	56,7
Total Persons	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	44,2
Total Persons	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Total Persons	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	44,1
Total Persons	Castilla y León	Performing an interaction related to obtaining documents	31,4
Total Persons	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	21,5
Total Persons	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,5
Total Persons	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Total Persons	Castilla y León	Average of types of contact with public administration agencies	2,9
Total Persons	Castilla-La Mancha	Total	1.575.515
Total Persons	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	75,1
Total Persons	Castilla-La Mancha	Downloading or printing an official form	37,6
Total Persons	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	55,2
Total Persons	Castilla-La Mancha	Online filing of tax returns in person	34
Total Persons	Castilla-La Mancha	Performing an interaction related to access to information	54,7
Total Persons	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	44
Total Persons	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	22,6
Total Persons	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	40,5
Total Persons	Castilla-La Mancha	Performing an interaction related to obtaining documents	38,2
Total Persons	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	24
Total Persons	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Total Persons	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,8
Total Persons	Castilla-La Mancha	Average of types of contact with public administration agencies	2,9
Total Persons	Cataluña	Total	6.035.525
Total Persons	Cataluña	Use of one or more websites or apps of public administration agencies	83,2
Total Persons	Cataluña	Downloading or printing an official form	47
Total Persons	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	58,8
Total Persons	Cataluña	Online filing of tax returns in person	40,3
Total Persons	Cataluña	Performing an interaction related to access to information	66,6
Total Persons	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	55,3
Total Persons	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,2
Total Persons	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	50,6
Total Persons	Cataluña	Performing an interaction related to obtaining documents	40,2
Total Persons	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Total Persons	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,7
Total Persons	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,3
Total Persons	Cataluña	Average of types of contact with public administration agencies	3,4
Total Persons	Comunitat Valenciana	Total	4.038.262
Total Persons	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	80,1
Total Persons	Comunitat Valenciana	Downloading or printing an official form	44,7
Total Persons	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	60
Total Persons	Comunitat Valenciana	Online filing of tax returns in person	35,2
Total Persons	Comunitat Valenciana	Performing an interaction related to access to information	59,7
Total Persons	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	46
Total Persons	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,3
Total Persons	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Total Persons	Comunitat Valenciana	Performing an interaction related to obtaining documents	40,6
Total Persons	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	30,2
Total Persons	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Total Persons	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Total Persons	Comunitat Valenciana	Average of types of contact with public administration agencies	3,2
Total Persons	Extremadura	Total	788.228
Total Persons	Extremadura	Use of one or more websites or apps of public administration agencies	70,3
Total Persons	Extremadura	Downloading or printing an official form	44,5
Total Persons	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	51,1
Total Persons	Extremadura	Online filing of tax returns in person	34,3
Total Persons	Extremadura	Performing an interaction related to access to information	54,3
Total Persons	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Total Persons	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,8
Total Persons	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	41,6
Total Persons	Extremadura	Performing an interaction related to obtaining documents	34,5
Total Persons	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	22,5
Total Persons	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,2
Total Persons	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,4
Total Persons	Extremadura	Average of types of contact with public administration agencies	2,9
Total Persons	Galicia	Total	1.990.151
Total Persons	Galicia	Use of one or more websites or apps of public administration agencies	76,5
Total Persons	Galicia	Downloading or printing an official form	41,9
Total Persons	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	60,1
Total Persons	Galicia	Online filing of tax returns in person	32,7
Total Persons	Galicia	Performing an interaction related to access to information	59,2
Total Persons	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	48,1
Total Persons	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,8
Total Persons	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	44
Total Persons	Galicia	Performing an interaction related to obtaining documents	36,2
Total Persons	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	25,8
Total Persons	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	20,2
Total Persons	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Total Persons	Galicia	Average of types of contact with public administration agencies	3,1
Total Persons	Madrid, Comunidad de	Total	5.328.432
Total Persons	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	84,1
Total Persons	Madrid, Comunidad de	Downloading or printing an official form	53,1
Total Persons	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	62,6
Total Persons	Madrid, Comunidad de	Online filing of tax returns in person	48,9
Total Persons	Madrid, Comunidad de	Performing an interaction related to access to information	68,8
Total Persons	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Total Persons	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,5
Total Persons	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	55,5
Total Persons	Madrid, Comunidad de	Performing an interaction related to obtaining documents	43,2
Total Persons	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	33,1
Total Persons	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Total Persons	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,4
Total Persons	Madrid, Comunidad de	Average of types of contact with public administration agencies	3,7
Total Persons	Murcia, Región de	Total	1.178.452
Total Persons	Murcia, Región de	Use of one or more websites or apps of public administration agencies	77,5
Total Persons	Murcia, Región de	Downloading or printing an official form	42,2
Total Persons	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	61,6
Total Persons	Murcia, Región de	Online filing of tax returns in person	30,5
Total Persons	Murcia, Región de	Performing an interaction related to access to information	57,4
Total Persons	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Total Persons	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,1
Total Persons	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	42,5
Total Persons	Murcia, Región de	Performing an interaction related to obtaining documents	40
Total Persons	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Total Persons	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,7
Total Persons	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Total Persons	Murcia, Región de	Average of types of contact with public administration agencies	3,1
Total Persons	Navarra, Comunidad Foral de	Total	502.205
Total Persons	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	81,5
Total Persons	Navarra, Comunidad Foral de	Downloading or printing an official form	43,2
Total Persons	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	51,7
Total Persons	Navarra, Comunidad Foral de	Online filing of tax returns in person	39,6
Total Persons	Navarra, Comunidad Foral de	Performing an interaction related to access to information	63,4
Total Persons	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	50,3
Total Persons	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,5
Total Persons	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	48,7
Total Persons	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	44,2
Total Persons	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Total Persons	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,8
Total Persons	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Total Persons	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3,2
Total Persons	País Vasco	Total	1.649.817
Total Persons	País Vasco	Use of one or more websites or apps of public administration agencies	79,8
Total Persons	País Vasco	Downloading or printing an official form	40,7
Total Persons	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	57,5
Total Persons	País Vasco	Online filing of tax returns in person	42,2
Total Persons	País Vasco	Performing an interaction related to access to information	59,5
Total Persons	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	47,7
Total Persons	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,2
Total Persons	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	45
Total Persons	País Vasco	Performing an interaction related to obtaining documents	34,6
Total Persons	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	26,3
Total Persons	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,9
Total Persons	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Total Persons	País Vasco	Average of types of contact with public administration agencies	3,1
Total Persons	Rioja, La	Total	240.885
Total Persons	Rioja, La	Use of one or more websites or apps of public administration agencies	78,3
Total Persons	Rioja, La	Downloading or printing an official form	41,6
Total Persons	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	60,9
Total Persons	Rioja, La	Online filing of tax returns in person	37
Total Persons	Rioja, La	Performing an interaction related to access to information	57,7
Total Persons	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	47,5
Total Persons	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,4
Total Persons	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	44,1
Total Persons	Rioja, La	Performing an interaction related to obtaining documents	38,7
Total Persons	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	28,4
Total Persons	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,7
Total Persons	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	4,8
Total Persons	Rioja, La	Average of types of contact with public administration agencies	3,1
Total Persons	Ceuta	Total	60.084
Total Persons	Ceuta	Use of one or more websites or apps of public administration agencies	82,1
Total Persons	Ceuta	Downloading or printing an official form	45,1
Total Persons	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	66,4
Total Persons	Ceuta	Online filing of tax returns in person	25,5
Total Persons	Ceuta	Performing an interaction related to access to information	62,7
Total Persons	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	50,4
Total Persons	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Total Persons	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	53
Total Persons	Ceuta	Performing an interaction related to obtaining documents	46,9
Total Persons	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	40,6
Total Persons	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,2
Total Persons	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Total Persons	Ceuta	Average of types of contact with public administration agencies	3,4
Total Persons	Melilla	Total	64.417
Total Persons	Melilla	Use of one or more websites or apps of public administration agencies	87,6
Total Persons	Melilla	Downloading or printing an official form	55,6
Total Persons	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	59,1
Total Persons	Melilla	Online filing of tax returns in person	28,5
Total Persons	Melilla	Performing an interaction related to access to information	70,1
Total Persons	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	63,1
Total Persons	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	18,5
Total Persons	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	40
Total Persons	Melilla	Performing an interaction related to obtaining documents	71,2
Total Persons	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	55,7
Total Persons	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	39,3
Total Persons	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,7
Total Persons	Melilla	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months	National Total	Total	35.322.450
Internet users in the last 12 months	National Total	Use of one or more websites or apps of public administration agencies	82,7
Internet users in the last 12 months	National Total	Downloading or printing an official form	47,2
Internet users in the last 12 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	61
Internet users in the last 12 months	National Total	Online filing of tax returns in person	39,7
Internet users in the last 12 months	National Total	Performing an interaction related to access to information	63,9
Internet users in the last 12 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Internet users in the last 12 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,3
Internet users in the last 12 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	49,1
Internet users in the last 12 months	National Total	Performing an interaction related to obtaining documents	41,3
Internet users in the last 12 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 12 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,5
Internet users in the last 12 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	National Total	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Andalucía	Total	6.234.140
Internet users in the last 12 months	Andalucía	Use of one or more websites or apps of public administration agencies	80,3
Internet users in the last 12 months	Andalucía	Downloading or printing an official form	47,6
Internet users in the last 12 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	61,6
Internet users in the last 12 months	Andalucía	Online filing of tax returns in person	37,4
Internet users in the last 12 months	Andalucía	Performing an interaction related to access to information	61,5
Internet users in the last 12 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	52,8
Internet users in the last 12 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,2
Internet users in the last 12 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	47,4
Internet users in the last 12 months	Andalucía	Performing an interaction related to obtaining documents	43,5
Internet users in the last 12 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	27,5
Internet users in the last 12 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,5
Internet users in the last 12 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months	Andalucía	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	Aragón	Total	968.175
Internet users in the last 12 months	Aragón	Use of one or more websites or apps of public administration agencies	85
Internet users in the last 12 months	Aragón	Downloading or printing an official form	43,4
Internet users in the last 12 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	59
Internet users in the last 12 months	Aragón	Online filing of tax returns in person	38,4
Internet users in the last 12 months	Aragón	Performing an interaction related to access to information	63,2
Internet users in the last 12 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	53,4
Internet users in the last 12 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,4
Internet users in the last 12 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	46,8
Internet users in the last 12 months	Aragón	Performing an interaction related to obtaining documents	35
Internet users in the last 12 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	23,9
Internet users in the last 12 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,3
Internet users in the last 12 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Aragón	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Asturias, Principado de	Total	704.523
Internet users in the last 12 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	82,1
Internet users in the last 12 months	Asturias, Principado de	Downloading or printing an official form	49,2
Internet users in the last 12 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	49,8
Internet users in the last 12 months	Asturias, Principado de	Online filing of tax returns in person	38,7
Internet users in the last 12 months	Asturias, Principado de	Performing an interaction related to access to information	60,6
Internet users in the last 12 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Internet users in the last 12 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Internet users in the last 12 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	44,6
Internet users in the last 12 months	Asturias, Principado de	Performing an interaction related to obtaining documents	32,6
Internet users in the last 12 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	23,6
Internet users in the last 12 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	14
Internet users in the last 12 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,8
Internet users in the last 12 months	Asturias, Principado de	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Balears, Illes	Total	921.449
Internet users in the last 12 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	82,6
Internet users in the last 12 months	Balears, Illes	Downloading or printing an official form	48,4
Internet users in the last 12 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	56,2
Internet users in the last 12 months	Balears, Illes	Online filing of tax returns in person	37,8
Internet users in the last 12 months	Balears, Illes	Performing an interaction related to access to information	63,2
Internet users in the last 12 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	50,2
Internet users in the last 12 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,6
Internet users in the last 12 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	48,1
Internet users in the last 12 months	Balears, Illes	Performing an interaction related to obtaining documents	43
Internet users in the last 12 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	33,2
Internet users in the last 12 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,7
Internet users in the last 12 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 12 months	Balears, Illes	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Canarias	Total	1.711.445
Internet users in the last 12 months	Canarias	Use of one or more websites or apps of public administration agencies	84,9
Internet users in the last 12 months	Canarias	Downloading or printing an official form	47,6
Internet users in the last 12 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	64,7
Internet users in the last 12 months	Canarias	Online filing of tax returns in person	35,4
Internet users in the last 12 months	Canarias	Performing an interaction related to access to information	64,1
Internet users in the last 12 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	56,2
Internet users in the last 12 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Internet users in the last 12 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Internet users in the last 12 months	Canarias	Performing an interaction related to obtaining documents	47,4
Internet users in the last 12 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	37,5
Internet users in the last 12 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23
Internet users in the last 12 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 12 months	Canarias	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Cantabria	Total	426.298
Internet users in the last 12 months	Cantabria	Use of one or more websites or apps of public administration agencies	77,5
Internet users in the last 12 months	Cantabria	Downloading or printing an official form	43,2
Internet users in the last 12 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	54,1
Internet users in the last 12 months	Cantabria	Online filing of tax returns in person	38,3
Internet users in the last 12 months	Cantabria	Performing an interaction related to access to information	59,5
Internet users in the last 12 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	46,1
Internet users in the last 12 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,5
Internet users in the last 12 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 12 months	Cantabria	Performing an interaction related to obtaining documents	35,6
Internet users in the last 12 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	23,9
Internet users in the last 12 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,2
Internet users in the last 12 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 12 months	Cantabria	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Castilla y León	Total	1.665.093
Internet users in the last 12 months	Castilla y León	Use of one or more websites or apps of public administration agencies	79,6
Internet users in the last 12 months	Castilla y León	Downloading or printing an official form	41,6
Internet users in the last 12 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	59,6
Internet users in the last 12 months	Castilla y León	Online filing of tax returns in person	37,9
Internet users in the last 12 months	Castilla y León	Performing an interaction related to access to information	59,7
Internet users in the last 12 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	46,5
Internet users in the last 12 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Internet users in the last 12 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	46,5
Internet users in the last 12 months	Castilla y León	Performing an interaction related to obtaining documents	33,1
Internet users in the last 12 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	22,6
Internet users in the last 12 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,4
Internet users in the last 12 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Internet users in the last 12 months	Castilla y León	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Castilla-La Mancha	Total	1.518.873
Internet users in the last 12 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	77,9
Internet users in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	39
Internet users in the last 12 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	57,3
Internet users in the last 12 months	Castilla-La Mancha	Online filing of tax returns in person	35,3
Internet users in the last 12 months	Castilla-La Mancha	Performing an interaction related to access to information	56,7
Internet users in the last 12 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	45,6
Internet users in the last 12 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,5
Internet users in the last 12 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	42
Internet users in the last 12 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	39,7
Internet users in the last 12 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	24,9
Internet users in the last 12 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,3
Internet users in the last 12 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 12 months	Castilla-La Mancha	Average of types of contact with public administration agencies	3
Internet users in the last 12 months	Cataluña	Total	5.882.501
Internet users in the last 12 months	Cataluña	Use of one or more websites or apps of public administration agencies	85,3
Internet users in the last 12 months	Cataluña	Downloading or printing an official form	48,2
Internet users in the last 12 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	60,3
Internet users in the last 12 months	Cataluña	Online filing of tax returns in person	41,3
Internet users in the last 12 months	Cataluña	Performing an interaction related to access to information	68,4
Internet users in the last 12 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	56,7
Internet users in the last 12 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	33
Internet users in the last 12 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	51,9
Internet users in the last 12 months	Cataluña	Performing an interaction related to obtaining documents	41,3
Internet users in the last 12 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	30,4
Internet users in the last 12 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,2
Internet users in the last 12 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,5
Internet users in the last 12 months	Cataluña	Average of types of contact with public administration agencies	3,5
Internet users in the last 12 months	Comunitat Valenciana	Total	3.927.154
Internet users in the last 12 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	82,3
Internet users in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	45,9
Internet users in the last 12 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	61,7
Internet users in the last 12 months	Comunitat Valenciana	Online filing of tax returns in person	36,2
Internet users in the last 12 months	Comunitat Valenciana	Performing an interaction related to access to information	61,4
Internet users in the last 12 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	47,3
Internet users in the last 12 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	26
Internet users in the last 12 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	48,2
Internet users in the last 12 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	41,8
Internet users in the last 12 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	31,1
Internet users in the last 12 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,3
Internet users in the last 12 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,8
Internet users in the last 12 months	Comunitat Valenciana	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Extremadura	Total	737.503
Internet users in the last 12 months	Extremadura	Use of one or more websites or apps of public administration agencies	75,2
Internet users in the last 12 months	Extremadura	Downloading or printing an official form	47,5
Internet users in the last 12 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	54,6
Internet users in the last 12 months	Extremadura	Online filing of tax returns in person	36,7
Internet users in the last 12 months	Extremadura	Performing an interaction related to access to information	58
Internet users in the last 12 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	50,6
Internet users in the last 12 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,5
Internet users in the last 12 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	44,5
Internet users in the last 12 months	Extremadura	Performing an interaction related to obtaining documents	36,9
Internet users in the last 12 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	24,1
Internet users in the last 12 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,6
Internet users in the last 12 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,9
Internet users in the last 12 months	Extremadura	Average of types of contact with public administration agencies	3,1
Internet users in the last 12 months	Galicia	Total	1.853.376
Internet users in the last 12 months	Galicia	Use of one or more websites or apps of public administration agencies	82,2
Internet users in the last 12 months	Galicia	Downloading or printing an official form	45
Internet users in the last 12 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	64,5
Internet users in the last 12 months	Galicia	Online filing of tax returns in person	35,1
Internet users in the last 12 months	Galicia	Performing an interaction related to access to information	63,5
Internet users in the last 12 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	51,6
Internet users in the last 12 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,9
Internet users in the last 12 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Internet users in the last 12 months	Galicia	Performing an interaction related to obtaining documents	38,9
Internet users in the last 12 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	27,7
Internet users in the last 12 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Internet users in the last 12 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 12 months	Galicia	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Madrid, Comunidad de	Total	5.222.133
Internet users in the last 12 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	85,8
Internet users in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	54,2
Internet users in the last 12 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	63,9
Internet users in the last 12 months	Madrid, Comunidad de	Online filing of tax returns in person	49,9
Internet users in the last 12 months	Madrid, Comunidad de	Performing an interaction related to access to information	70,2
Internet users in the last 12 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	59,6
Internet users in the last 12 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,1
Internet users in the last 12 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	56,6
Internet users in the last 12 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	44,1
Internet users in the last 12 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	33,7
Internet users in the last 12 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 12 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 12 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months	Murcia, Región de	Total	1.132.000
Internet users in the last 12 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	80,7
Internet users in the last 12 months	Murcia, Región de	Downloading or printing an official form	43,9
Internet users in the last 12 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	64,1
Internet users in the last 12 months	Murcia, Región de	Online filing of tax returns in person	31,7
Internet users in the last 12 months	Murcia, Región de	Performing an interaction related to access to information	59,7
Internet users in the last 12 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	49,2
Internet users in the last 12 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,1
Internet users in the last 12 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	44,3
Internet users in the last 12 months	Murcia, Región de	Performing an interaction related to obtaining documents	41,6
Internet users in the last 12 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	29,6
Internet users in the last 12 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,7
Internet users in the last 12 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 12 months	Murcia, Región de	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	484.481
Internet users in the last 12 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	84,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	44,8
Internet users in the last 12 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	53,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	41,1
Internet users in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	65,7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	52,2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	50,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	45,8
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	35
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3,4
Internet users in the last 12 months	País Vasco	Total	1.583.081
Internet users in the last 12 months	País Vasco	Use of one or more websites or apps of public administration agencies	83,2
Internet users in the last 12 months	País Vasco	Downloading or printing an official form	42,4
Internet users in the last 12 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	60
Internet users in the last 12 months	País Vasco	Online filing of tax returns in person	43,9
Internet users in the last 12 months	País Vasco	Performing an interaction related to access to information	62
Internet users in the last 12 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	49,7
Internet users in the last 12 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,2
Internet users in the last 12 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Internet users in the last 12 months	País Vasco	Performing an interaction related to obtaining documents	36,1
Internet users in the last 12 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Internet users in the last 12 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,6
Internet users in the last 12 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months	País Vasco	Average of types of contact with public administration agencies	3,2
Internet users in the last 12 months	Rioja, La	Total	230.090
Internet users in the last 12 months	Rioja, La	Use of one or more websites or apps of public administration agencies	82
Internet users in the last 12 months	Rioja, La	Downloading or printing an official form	43,6
Internet users in the last 12 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	63,7
Internet users in the last 12 months	Rioja, La	Online filing of tax returns in person	38,7
Internet users in the last 12 months	Rioja, La	Performing an interaction related to access to information	60,5
Internet users in the last 12 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	49,8
Internet users in the last 12 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,7
Internet users in the last 12 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	46,2
Internet users in the last 12 months	Rioja, La	Performing an interaction related to obtaining documents	40,5
Internet users in the last 12 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 12 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,8
Internet users in the last 12 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5
Internet users in the last 12 months	Rioja, La	Average of types of contact with public administration agencies	3,3
Internet users in the last 12 months	Ceuta	Total	57.188
Internet users in the last 12 months	Ceuta	Use of one or more websites or apps of public administration agencies	86,2
Internet users in the last 12 months	Ceuta	Downloading or printing an official form	47,4
Internet users in the last 12 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 12 months	Ceuta	Online filing of tax returns in person	26,8
Internet users in the last 12 months	Ceuta	Performing an interaction related to access to information	65,9
Internet users in the last 12 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	52,9
Internet users in the last 12 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	28
Internet users in the last 12 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	55,6
Internet users in the last 12 months	Ceuta	Performing an interaction related to obtaining documents	49,3
Internet users in the last 12 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	42,7
Internet users in the last 12 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,5
Internet users in the last 12 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 12 months	Ceuta	Average of types of contact with public administration agencies	3,6
Internet users in the last 12 months	Melilla	Total	62.947
Internet users in the last 12 months	Melilla	Use of one or more websites or apps of public administration agencies	89,6
Internet users in the last 12 months	Melilla	Downloading or printing an official form	56,9
Internet users in the last 12 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	60,5
Internet users in the last 12 months	Melilla	Online filing of tax returns in person	29,2
Internet users in the last 12 months	Melilla	Performing an interaction related to access to information	71,7
Internet users in the last 12 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	64,6
Internet users in the last 12 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	19
Internet users in the last 12 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	40,9
Internet users in the last 12 months	Melilla	Performing an interaction related to obtaining documents	72,8
Internet users in the last 12 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	57
Internet users in the last 12 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	40,3
Internet users in the last 12 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,9
Internet users in the last 12 months	Melilla	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	National Total	Total	35.107.949
Internet users in the last 3 months	National Total	Use of one or more websites or apps of public administration agencies	83
Internet users in the last 3 months	National Total	Downloading or printing an official form	47,4
Internet users in the last 3 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	61,2
Internet users in the last 3 months	National Total	Online filing of tax returns in person	39,9
Internet users in the last 3 months	National Total	Performing an interaction related to access to information	64,2
Internet users in the last 3 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	53
Internet users in the last 3 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,5
Internet users in the last 3 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	49,3
Internet users in the last 3 months	National Total	Performing an interaction related to obtaining documents	41,5
Internet users in the last 3 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	29,7
Internet users in the last 3 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 3 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,7
Internet users in the last 3 months	National Total	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Andalucía	Total	6.209.192
Internet users in the last 3 months	Andalucía	Use of one or more websites or apps of public administration agencies	80,5
Internet users in the last 3 months	Andalucía	Downloading or printing an official form	47,6
Internet users in the last 3 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	61,7
Internet users in the last 3 months	Andalucía	Online filing of tax returns in person	37,5
Internet users in the last 3 months	Andalucía	Performing an interaction related to access to information	61,6
Internet users in the last 3 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	52,9
Internet users in the last 3 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,3
Internet users in the last 3 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	47,5
Internet users in the last 3 months	Andalucía	Performing an interaction related to obtaining documents	43,5
Internet users in the last 3 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	27,4
Internet users in the last 3 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,6
Internet users in the last 3 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months	Andalucía	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	Aragón	Total	957.994
Internet users in the last 3 months	Aragón	Use of one or more websites or apps of public administration agencies	85,8
Internet users in the last 3 months	Aragón	Downloading or printing an official form	43,9
Internet users in the last 3 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	59,6
Internet users in the last 3 months	Aragón	Online filing of tax returns in person	38,8
Internet users in the last 3 months	Aragón	Performing an interaction related to access to information	63,7
Internet users in the last 3 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	53,9
Internet users in the last 3 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,6
Internet users in the last 3 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	47,2
Internet users in the last 3 months	Aragón	Performing an interaction related to obtaining documents	35,3
Internet users in the last 3 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	24,2
Internet users in the last 3 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,5
Internet users in the last 3 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,6
Internet users in the last 3 months	Aragón	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Asturias, Principado de	Total	700.452
Internet users in the last 3 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	82,4
Internet users in the last 3 months	Asturias, Principado de	Downloading or printing an official form	49,4
Internet users in the last 3 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	50,1
Internet users in the last 3 months	Asturias, Principado de	Online filing of tax returns in person	39
Internet users in the last 3 months	Asturias, Principado de	Performing an interaction related to access to information	60,8
Internet users in the last 3 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	47,4
Internet users in the last 3 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,8
Internet users in the last 3 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	44,9
Internet users in the last 3 months	Asturias, Principado de	Performing an interaction related to obtaining documents	32,8
Internet users in the last 3 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	23,8
Internet users in the last 3 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	14,1
Internet users in the last 3 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,9
Internet users in the last 3 months	Asturias, Principado de	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Balears, Illes	Total	918.297
Internet users in the last 3 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	82,7
Internet users in the last 3 months	Balears, Illes	Downloading or printing an official form	48,5
Internet users in the last 3 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	56,2
Internet users in the last 3 months	Balears, Illes	Online filing of tax returns in person	37,7
Internet users in the last 3 months	Balears, Illes	Performing an interaction related to access to information	63,5
Internet users in the last 3 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	50,4
Internet users in the last 3 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,7
Internet users in the last 3 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	48,3
Internet users in the last 3 months	Balears, Illes	Performing an interaction related to obtaining documents	43
Internet users in the last 3 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	33,3
Internet users in the last 3 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,6
Internet users in the last 3 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months	Balears, Illes	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Canarias	Total	1.706.384
Internet users in the last 3 months	Canarias	Use of one or more websites or apps of public administration agencies	85
Internet users in the last 3 months	Canarias	Downloading or printing an official form	47,7
Internet users in the last 3 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	64,7
Internet users in the last 3 months	Canarias	Online filing of tax returns in person	35,5
Internet users in the last 3 months	Canarias	Performing an interaction related to access to information	64,1
Internet users in the last 3 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	56,2
Internet users in the last 3 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,6
Internet users in the last 3 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	46,9
Internet users in the last 3 months	Canarias	Performing an interaction related to obtaining documents	47,6
Internet users in the last 3 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	37,6
Internet users in the last 3 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 3 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,6
Internet users in the last 3 months	Canarias	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Cantabria	Total	419.415
Internet users in the last 3 months	Cantabria	Use of one or more websites or apps of public administration agencies	78,8
Internet users in the last 3 months	Cantabria	Downloading or printing an official form	43,9
Internet users in the last 3 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	55
Internet users in the last 3 months	Cantabria	Online filing of tax returns in person	38,9
Internet users in the last 3 months	Cantabria	Performing an interaction related to access to information	60,5
Internet users in the last 3 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	46,9
Internet users in the last 3 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	27
Internet users in the last 3 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	47,7
Internet users in the last 3 months	Cantabria	Performing an interaction related to obtaining documents	36,2
Internet users in the last 3 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	24,3
Internet users in the last 3 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	19,5
Internet users in the last 3 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 3 months	Cantabria	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Castilla y León	Total	1.659.510
Internet users in the last 3 months	Castilla y León	Use of one or more websites or apps of public administration agencies	79,8
Internet users in the last 3 months	Castilla y León	Downloading or printing an official form	41,7
Internet users in the last 3 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	59,7
Internet users in the last 3 months	Castilla y León	Online filing of tax returns in person	37,9
Internet users in the last 3 months	Castilla y León	Performing an interaction related to access to information	59,9
Internet users in the last 3 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	46,6
Internet users in the last 3 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,7
Internet users in the last 3 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	46,6
Internet users in the last 3 months	Castilla y León	Performing an interaction related to obtaining documents	33,2
Internet users in the last 3 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	22,7
Internet users in the last 3 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,4
Internet users in the last 3 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,4
Internet users in the last 3 months	Castilla y León	Average of types of contact with public administration agencies	3,1
Internet users in the last 3 months	Castilla-La Mancha	Total	1.510.393
Internet users in the last 3 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	78,3
Internet users in the last 3 months	Castilla-La Mancha	Downloading or printing an official form	39,2
Internet users in the last 3 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	57,5
Internet users in the last 3 months	Castilla-La Mancha	Online filing of tax returns in person	35,5
Internet users in the last 3 months	Castilla-La Mancha	Performing an interaction related to access to information	57,1
Internet users in the last 3 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	45,9
Internet users in the last 3 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	23,6
Internet users in the last 3 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	42,2
Internet users in the last 3 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	39,9
Internet users in the last 3 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	25
Internet users in the last 3 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,4
Internet users in the last 3 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 3 months	Castilla-La Mancha	Average of types of contact with public administration agencies	3
Internet users in the last 3 months	Cataluña	Total	5.853.183
Internet users in the last 3 months	Cataluña	Use of one or more websites or apps of public administration agencies	85,6
Internet users in the last 3 months	Cataluña	Downloading or printing an official form	48,5
Internet users in the last 3 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	60,5
Internet users in the last 3 months	Cataluña	Online filing of tax returns in person	41,5
Internet users in the last 3 months	Cataluña	Performing an interaction related to access to information	68,6
Internet users in the last 3 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	57
Internet users in the last 3 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,2
Internet users in the last 3 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	52,1
Internet users in the last 3 months	Cataluña	Performing an interaction related to obtaining documents	41,5
Internet users in the last 3 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	30,5
Internet users in the last 3 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,3
Internet users in the last 3 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 3 months	Cataluña	Average of types of contact with public administration agencies	3,5
Internet users in the last 3 months	Comunitat Valenciana	Total	3.867.169
Internet users in the last 3 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	83,5
Internet users in the last 3 months	Comunitat Valenciana	Downloading or printing an official form	46,6
Internet users in the last 3 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	62,5
Internet users in the last 3 months	Comunitat Valenciana	Online filing of tax returns in person	36,8
Internet users in the last 3 months	Comunitat Valenciana	Performing an interaction related to access to information	62,3
Internet users in the last 3 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	48,1
Internet users in the last 3 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,4
Internet users in the last 3 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	49
Internet users in the last 3 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	42,4
Internet users in the last 3 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	31,6
Internet users in the last 3 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,6
Internet users in the last 3 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,9
Internet users in the last 3 months	Comunitat Valenciana	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Extremadura	Total	726.137
Internet users in the last 3 months	Extremadura	Use of one or more websites or apps of public administration agencies	75,9
Internet users in the last 3 months	Extremadura	Downloading or printing an official form	48,3
Internet users in the last 3 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	55,3
Internet users in the last 3 months	Extremadura	Online filing of tax returns in person	37,2
Internet users in the last 3 months	Extremadura	Performing an interaction related to access to information	58,7
Internet users in the last 3 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	51,2
Internet users in the last 3 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	25,9
Internet users in the last 3 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	45,1
Internet users in the last 3 months	Extremadura	Performing an interaction related to obtaining documents	37,3
Internet users in the last 3 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	24,4
Internet users in the last 3 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,9
Internet users in the last 3 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 3 months	Extremadura	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Galicia	Total	1.840.425
Internet users in the last 3 months	Galicia	Use of one or more websites or apps of public administration agencies	82,3
Internet users in the last 3 months	Galicia	Downloading or printing an official form	45,2
Internet users in the last 3 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	64,5
Internet users in the last 3 months	Galicia	Online filing of tax returns in person	34,9
Internet users in the last 3 months	Galicia	Performing an interaction related to access to information	63,6
Internet users in the last 3 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	51,6
Internet users in the last 3 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	31
Internet users in the last 3 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	47,3
Internet users in the last 3 months	Galicia	Performing an interaction related to obtaining documents	39
Internet users in the last 3 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	27,8
Internet users in the last 3 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,7
Internet users in the last 3 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,3
Internet users in the last 3 months	Galicia	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Madrid, Comunidad de	Total	5.207.802
Internet users in the last 3 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	86
Internet users in the last 3 months	Madrid, Comunidad de	Downloading or printing an official form	54,4
Internet users in the last 3 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	64,1
Internet users in the last 3 months	Madrid, Comunidad de	Online filing of tax returns in person	49,9
Internet users in the last 3 months	Madrid, Comunidad de	Performing an interaction related to access to information	70,4
Internet users in the last 3 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	59,7
Internet users in the last 3 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 3 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	56,8
Internet users in the last 3 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	44,2
Internet users in the last 3 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	33,8
Internet users in the last 3 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,5
Internet users in the last 3 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	9,6
Internet users in the last 3 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months	Murcia, Región de	Total	1.124.410
Internet users in the last 3 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	80,8
Internet users in the last 3 months	Murcia, Región de	Downloading or printing an official form	44
Internet users in the last 3 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	64,3
Internet users in the last 3 months	Murcia, Región de	Online filing of tax returns in person	31,9
Internet users in the last 3 months	Murcia, Región de	Performing an interaction related to access to information	59,9
Internet users in the last 3 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	49,4
Internet users in the last 3 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	26,3
Internet users in the last 3 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	44,5
Internet users in the last 3 months	Murcia, Región de	Performing an interaction related to obtaining documents	41,9
Internet users in the last 3 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	29,8
Internet users in the last 3 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	25,8
Internet users in the last 3 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,7
Internet users in the last 3 months	Murcia, Región de	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	480.854
Internet users in the last 3 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	85
Internet users in the last 3 months	Navarra, Comunidad Foral de	Downloading or printing an official form	45,2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	54
Internet users in the last 3 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	41,4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	66,2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	52,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	28,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	50,9
Internet users in the last 3 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	46
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	35,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	3,4
Internet users in the last 3 months	País Vasco	Total	1.579.781
Internet users in the last 3 months	País Vasco	Use of one or more websites or apps of public administration agencies	83,3
Internet users in the last 3 months	País Vasco	Downloading or printing an official form	42,5
Internet users in the last 3 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	60,1
Internet users in the last 3 months	País Vasco	Online filing of tax returns in person	44
Internet users in the last 3 months	País Vasco	Performing an interaction related to access to information	62,1
Internet users in the last 3 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	49,8
Internet users in the last 3 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	24,2
Internet users in the last 3 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	47
Internet users in the last 3 months	País Vasco	Performing an interaction related to obtaining documents	36,2
Internet users in the last 3 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	27,5
Internet users in the last 3 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	18,7
Internet users in the last 3 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months	País Vasco	Average of types of contact with public administration agencies	3,2
Internet users in the last 3 months	Rioja, La	Total	227.268
Internet users in the last 3 months	Rioja, La	Use of one or more websites or apps of public administration agencies	82,1
Internet users in the last 3 months	Rioja, La	Downloading or printing an official form	43,5
Internet users in the last 3 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	63,7
Internet users in the last 3 months	Rioja, La	Online filing of tax returns in person	38,5
Internet users in the last 3 months	Rioja, La	Performing an interaction related to access to information	60,5
Internet users in the last 3 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	49,7
Internet users in the last 3 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 3 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	46,1
Internet users in the last 3 months	Rioja, La	Performing an interaction related to obtaining documents	40,3
Internet users in the last 3 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	29,4
Internet users in the last 3 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,4
Internet users in the last 3 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	5,1
Internet users in the last 3 months	Rioja, La	Average of types of contact with public administration agencies	3,3
Internet users in the last 3 months	Ceuta	Total	57.188
Internet users in the last 3 months	Ceuta	Use of one or more websites or apps of public administration agencies	86,2
Internet users in the last 3 months	Ceuta	Downloading or printing an official form	47,4
Internet users in the last 3 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 3 months	Ceuta	Online filing of tax returns in person	26,8
Internet users in the last 3 months	Ceuta	Performing an interaction related to access to information	65,9
Internet users in the last 3 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	52,9
Internet users in the last 3 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	28
Internet users in the last 3 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	55,6
Internet users in the last 3 months	Ceuta	Performing an interaction related to obtaining documents	49,3
Internet users in the last 3 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	42,7
Internet users in the last 3 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,5
Internet users in the last 3 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 3 months	Ceuta	Average of types of contact with public administration agencies	3,6
Internet users in the last 3 months	Melilla	Total	62.096
Internet users in the last 3 months	Melilla	Use of one or more websites or apps of public administration agencies	90,8
Internet users in the last 3 months	Melilla	Downloading or printing an official form	57,7
Internet users in the last 3 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	61,3
Internet users in the last 3 months	Melilla	Online filing of tax returns in person	29,6
Internet users in the last 3 months	Melilla	Performing an interaction related to access to information	72,7
Internet users in the last 3 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	65,5
Internet users in the last 3 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	19,2
Internet users in the last 3 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	41,5
Internet users in the last 3 months	Melilla	Performing an interaction related to obtaining documents	73,8
Internet users in the last 3 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	57,8
Internet users in the last 3 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	40,8
Internet users in the last 3 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,1
Internet users in the last 3 months	Melilla	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Total	29.207.048
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Downloading or printing an official form	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Online filing of tax returns in person	48
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Performing an interaction related to access to information	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Performing an interaction related to obtaining documents	49,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	National Total	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Total	5.008.943
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Downloading or printing an official form	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Online filing of tax returns in person	46,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Performing an interaction related to access to information	76,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	65,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Performing an interaction related to obtaining documents	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Andalucía	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Total	823.069
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Downloading or printing an official form	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	69,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Online filing of tax returns in person	45,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Performing an interaction related to access to information	74,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	55,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Performing an interaction related to obtaining documents	41,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	28,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Aragón	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Total	578.170
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Downloading or printing an official form	59,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	60,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Online filing of tax returns in person	47,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Performing an interaction related to access to information	73,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	57,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	54,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Performing an interaction related to obtaining documents	39,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	28,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Asturias, Principado de	Average of types of contact with public administration agencies	3,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Total	761.483
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Downloading or printing an official form	58,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Online filing of tax returns in person	45,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Performing an interaction related to access to information	76,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	60,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	58,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Performing an interaction related to obtaining documents	52,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	40,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Balears, Illes	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Total	1.452.901
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Downloading or printing an official form	56
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	76,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Online filing of tax returns in person	41,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Performing an interaction related to access to information	75,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	66,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	55,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Performing an interaction related to obtaining documents	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	44,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Canarias	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Total	330.405
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Downloading or printing an official form	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Online filing of tax returns in person	49,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Performing an interaction related to access to information	76,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	59,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Performing an interaction related to obtaining documents	46
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cantabria	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Total	1.325.138
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Downloading or printing an official form	52,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	74,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Online filing of tax returns in person	47,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Performing an interaction related to access to information	75
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	58,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Performing an interaction related to obtaining documents	41,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	28,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla y León	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Total	1.183.754
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	50
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	73,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Online filing of tax returns in person	45,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Performing an interaction related to access to information	72,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	58,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	53,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	50,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	31,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Castilla-La Mancha	Average of types of contact with public administration agencies	3,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Total	5.018.916
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Downloading or printing an official form	56,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	70,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Online filing of tax returns in person	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Performing an interaction related to access to information	80,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	66,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	60,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Performing an interaction related to obtaining documents	48,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	35,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Cataluña	Average of types of contact with public administration agencies	4,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Total	3.233.782
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	55,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	74,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Online filing of tax returns in person	44
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Performing an interaction related to access to information	74,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	58,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	50,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	37,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Comunitat Valenciana	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Total	554.255
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Downloading or printing an official form	63,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	72,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Online filing of tax returns in person	48,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Performing an interaction related to access to information	77,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	67,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	59,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Performing an interaction related to obtaining documents	49,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Extremadura	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Total	1.522.783
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Downloading or printing an official form	54,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	78,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Online filing of tax returns in person	42,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Performing an interaction related to access to information	77,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	62,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	57,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Performing an interaction related to obtaining documents	47,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	33,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Galicia	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Total	4.479.860
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	63,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Online filing of tax returns in person	58,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Performing an interaction related to access to information	81,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	69,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	66
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	51,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	39,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	4,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Total	913.221
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Downloading or printing an official form	54,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	79,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Online filing of tax returns in person	39,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Performing an interaction related to access to information	74
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	61
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	54,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Performing an interaction related to obtaining documents	51,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	36,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Murcia, Región de	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Total	409.392
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	53
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	48,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	77,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	61,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	59,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	54,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	41,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Total	1.316.547
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Downloading or printing an official form	51
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	72,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Online filing of tax returns in person	52,8
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Performing an interaction related to access to information	74,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	59,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Performing an interaction related to obtaining documents	43,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	32,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	País Vasco	Average of types of contact with public administration agencies	3,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Total	188.709
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Downloading or printing an official form	53,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	77,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Online filing of tax returns in person	47,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Performing an interaction related to access to information	73,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	60,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	35
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	56,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Performing an interaction related to obtaining documents	49,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	36,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	29
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Rioja, La	Average of types of contact with public administration agencies	4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Total	49.310
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Downloading or printing an official form	54,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	81
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Online filing of tax returns in person	31,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Performing an interaction related to access to information	76,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	61,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	64,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Performing an interaction related to obtaining documents	57,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	49,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,7
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Ceuta	Average of types of contact with public administration agencies	4,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Total	56.409
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Downloading or printing an official form	63,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	67,5
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Online filing of tax returns in person	32,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Performing an interaction related to access to information	80
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	72,1
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	45,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Performing an interaction related to obtaining documents	81,3
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	63,6
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	44,9
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,2
Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months	Melilla	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Total	29.146.726
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Downloading or printing an official form	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Arranging an appointment or booking (of an activity, medical care, etc.)	73,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Online filing of tax returns in person	48
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Performing an interaction related to access to information	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Information:  Access to stored personal data (pension, employment history, etc.)	63,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Performing an interaction related to obtaining documents	50
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Documentation: request an official document or certificate (birth, residence, etc.)	35,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	National Total	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Total	4.996.862
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Downloading or printing an official form	59,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Arranging an appointment or booking (of an activity, medical care, etc.)	76,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Online filing of tax returns in person	46,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Performing an interaction related to access to information	76,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Information:  Access to stored personal data (pension, employment history, etc.)	65,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Information: Access to obtain information (services, loans, tax, etc.)	59
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Performing an interaction related to obtaining documents	54,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Documentation: request an official document or certificate (birth, residence, etc.)	34,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	33
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Andalucía	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Total	821.972
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Downloading or printing an official form	51,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Arranging an appointment or booking (of an activity, medical care, etc.)	69,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Online filing of tax returns in person	45,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Performing an interaction related to access to information	74,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Information:  Access to stored personal data (pension, employment history, etc.)	62,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Information: Access to data bases or public records (cadastral records, company information, etc.)	27,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Information: Access to obtain information (services, loans, tax, etc.)	55
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Performing an interaction related to obtaining documents	41,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Documentation: request an official document or certificate (birth, residence, etc.)	28,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	21,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Aragón	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Total	577.256
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Downloading or printing an official form	60
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Arranging an appointment or booking (of an activity, medical care, etc.)	60,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Online filing of tax returns in person	47,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Performing an interaction related to access to information	73,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Information:  Access to stored personal data (pension, employment history, etc.)	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Information: Access to obtain information (services, loans, tax, etc.)	54,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Performing an interaction related to obtaining documents	39,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Documentation: request an official document or certificate (birth, residence, etc.)	28,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	17,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Asturias, Principado de	Average of types of contact with public administration agencies	3,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Total	759.009
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Downloading or printing an official form	58,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Arranging an appointment or booking (of an activity, medical care, etc.)	68
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Online filing of tax returns in person	45,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Performing an interaction related to access to information	76,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Information:  Access to stored personal data (pension, employment history, etc.)	61
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Information: Access to obtain information (services, loans, tax, etc.)	58,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Performing an interaction related to obtaining documents	52,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Documentation: request an official document or certificate (birth, residence, etc.)	40,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Balears, Illes	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Total	1.449.952
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Downloading or printing an official form	56,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Arranging an appointment or booking (of an activity, medical care, etc.)	76,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Online filing of tax returns in person	41,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Performing an interaction related to access to information	75,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Information:  Access to stored personal data (pension, employment history, etc.)	66,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Information: Access to obtain information (services, loans, tax, etc.)	55,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Performing an interaction related to obtaining documents	56
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Documentation: request an official document or certificate (birth, residence, etc.)	44,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Canarias	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Total	330.405
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Downloading or printing an official form	55,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Arranging an appointment or booking (of an activity, medical care, etc.)	69,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Online filing of tax returns in person	49,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Performing an interaction related to access to information	76,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Information:  Access to stored personal data (pension, employment history, etc.)	59,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Information: Access to obtain information (services, loans, tax, etc.)	60,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Performing an interaction related to obtaining documents	46
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Documentation: request an official document or certificate (birth, residence, etc.)	30,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cantabria	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Total	1.323.831
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Downloading or printing an official form	52,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Arranging an appointment or booking (of an activity, medical care, etc.)	74,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Online filing of tax returns in person	47,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Performing an interaction related to access to information	75
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Information:  Access to stored personal data (pension, employment history, etc.)	58,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Information: Access to obtain information (services, loans, tax, etc.)	58,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Performing an interaction related to obtaining documents	41,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Documentation: request an official document or certificate (birth, residence, etc.)	28,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	23,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla y León	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Total	1.182.419
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	50,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Arranging an appointment or booking (of an activity, medical care, etc.)	73,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Online filing of tax returns in person	45,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Performing an interaction related to access to information	72,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Information:  Access to stored personal data (pension, employment history, etc.)	58,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Information: Access to data bases or public records (cadastral records, company information, etc.)	30,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Information: Access to obtain information (services, loans, tax, etc.)	53,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Performing an interaction related to obtaining documents	50,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Documentation: request an official document or certificate (birth, residence, etc.)	31,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	31,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	7,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Castilla-La Mancha	Average of types of contact with public administration agencies	3,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Total	5.008.201
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Downloading or printing an official form	56,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Arranging an appointment or booking (of an activity, medical care, etc.)	70,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Online filing of tax returns in person	48,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Performing an interaction related to access to information	80,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Information:  Access to stored personal data (pension, employment history, etc.)	66,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Information: Access to data bases or public records (cadastral records, company information, etc.)	38,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Information: Access to obtain information (services, loans, tax, etc.)	60,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Performing an interaction related to obtaining documents	48,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	24,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Cataluña	Average of types of contact with public administration agencies	4,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Total	3.229.407
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	55,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Arranging an appointment or booking (of an activity, medical care, etc.)	74,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Online filing of tax returns in person	44,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Performing an interaction related to access to information	74,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Information:  Access to stored personal data (pension, employment history, etc.)	57,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Information: Access to data bases or public records (cadastral records, company information, etc.)	31,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Information: Access to obtain information (services, loans, tax, etc.)	58,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Performing an interaction related to obtaining documents	50,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Documentation: request an official document or certificate (birth, residence, etc.)	37,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Comunitat Valenciana	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Total	551.254
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Downloading or printing an official form	63,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Arranging an appointment or booking (of an activity, medical care, etc.)	72,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Online filing of tax returns in person	49
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Performing an interaction related to access to information	77,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Information:  Access to stored personal data (pension, employment history, etc.)	67,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Information: Access to data bases or public records (cadastral records, company information, etc.)	34,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Information: Access to obtain information (services, loans, tax, etc.)	59,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Performing an interaction related to obtaining documents	49,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Documentation: request an official document or certificate (birth, residence, etc.)	32,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Extremadura	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Total	1.513.887
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Downloading or printing an official form	54,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Arranging an appointment or booking (of an activity, medical care, etc.)	78,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Online filing of tax returns in person	42,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Performing an interaction related to access to information	77,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Information:  Access to stored personal data (pension, employment history, etc.)	62,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Information: Access to data bases or public records (cadastral records, company information, etc.)	37,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Information: Access to obtain information (services, loans, tax, etc.)	57,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Performing an interaction related to obtaining documents	47,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Documentation: request an official document or certificate (birth, residence, etc.)	33,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Galicia	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Total	4.476.319
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	63,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Arranging an appointment or booking (of an activity, medical care, etc.)	74,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Online filing of tax returns in person	58,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Performing an interaction related to access to information	81,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Information:  Access to stored personal data (pension, employment history, etc.)	69,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Information: Access to data bases or public records (cadastral records, company information, etc.)	36,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Information: Access to obtain information (services, loans, tax, etc.)	66,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Performing an interaction related to obtaining documents	51,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Documentation: request an official document or certificate (birth, residence, etc.)	39,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	27,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	11,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Madrid, Comunidad de	Average of types of contact with public administration agencies	4,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Total	908.179
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Downloading or printing an official form	54,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Arranging an appointment or booking (of an activity, medical care, etc.)	79,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Online filing of tax returns in person	39,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Performing an interaction related to access to information	74,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Information:  Access to stored personal data (pension, employment history, etc.)	61,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Information: Access to obtain information (services, loans, tax, etc.)	55,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Performing an interaction related to obtaining documents	51,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Documentation: request an official document or certificate (birth, residence, etc.)	36,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	32
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	8,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Murcia, Región de	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Total	408.868
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	53,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Arranging an appointment or booking (of an activity, medical care, etc.)	63,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Online filing of tax returns in person	48,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to access to information	77,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Information:  Access to stored personal data (pension, employment history, etc.)	61,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Information: Access to data bases or public records (cadastral records, company information, etc.)	33,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Information: Access to obtain information (services, loans, tax, etc.)	59,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Performing an interaction related to obtaining documents	54,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Documentation: request an official document or certificate (birth, residence, etc.)	41,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	26,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	10
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Navarra, Comunidad Foral de	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Total	1.316.547
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Downloading or printing an official form	51
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Arranging an appointment or booking (of an activity, medical care, etc.)	72,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Online filing of tax returns in person	52,8
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Performing an interaction related to access to information	74,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Information:  Access to stored personal data (pension, employment history, etc.)	59,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Information: Access to data bases or public records (cadastral records, company information, etc.)	29,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Information: Access to obtain information (services, loans, tax, etc.)	56,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Performing an interaction related to obtaining documents	43,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Documentation: request an official document or certificate (birth, residence, etc.)	32,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	22,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	País Vasco	Average of types of contact with public administration agencies	3,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Total	186.640
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Downloading or printing an official form	53
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Arranging an appointment or booking (of an activity, medical care, etc.)	77,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Online filing of tax returns in person	46,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Performing an interaction related to access to information	73,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Information:  Access to stored personal data (pension, employment history, etc.)	60,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Information: Access to data bases or public records (cadastral records, company information, etc.)	35,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Information: Access to obtain information (services, loans, tax, etc.)	56,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Performing an interaction related to obtaining documents	49,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Documentation: request an official document or certificate (birth, residence, etc.)	35,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	28,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	6,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Rioja, La	Average of types of contact with public administration agencies	4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Total	49.310
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Downloading or printing an official form	54,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Arranging an appointment or booking (of an activity, medical care, etc.)	81
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Online filing of tax returns in person	31,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Performing an interaction related to access to information	76,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Information:  Access to stored personal data (pension, employment history, etc.)	61,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Information: Access to data bases or public records (cadastral records, company information, etc.)	32,4
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Information: Access to obtain information (services, loans, tax, etc.)	64,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Performing an interaction related to obtaining documents	57,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Documentation: request an official document or certificate (birth, residence, etc.)	49,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	30,7
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	13
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Ceuta	Average of types of contact with public administration agencies	4,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Total	56.409
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Use of one or more websites or apps of public administration agencies	100
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Downloading or printing an official form	63,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Arranging an appointment or booking (of an activity, medical care, etc.)	67,5
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Online filing of tax returns in person	32,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Performing an interaction related to access to information	80
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Information:  Access to stored personal data (pension, employment history, etc.)	72,1
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Information: Access to data bases or public records (cadastral records, company information, etc.)	21,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Information: Access to obtain information (services, loans, tax, etc.)	45,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Performing an interaction related to obtaining documents	81,3
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Documentation: request an official document or certificate (birth, residence, etc.)	63,6
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Documentation: applying for grants or rights (pension, unemployment benefit, etc.)	44,9
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.)	12,2
Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months	Melilla	Average of types of contact with public administration agencies	4,2