Reference population	Autonomous City and Community	Documentation or claim	Total
Total Persons	National Total	Total	36.663.412
Total Persons	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,8
Total Persons	National Total	They have requested an official document or certificate	28,5
Total Persons	National Total	They have applied for grants or rights	21,7
Total Persons	National Total	Other requests, claims, or complaints	8,3
Total Persons	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Total Persons	Andalucía	Total	6.535.565
Total Persons	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,5
Total Persons	Andalucía	They have requested an official document or certificate	26,2
Total Persons	Andalucía	They have applied for grants or rights	25,3
Total Persons	Andalucía	Other requests, claims, or complaints	8,4
Total Persons	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Total Persons	Aragón	Total	995.748
Total Persons	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34
Total Persons	Aragón	They have requested an official document or certificate	23,2
Total Persons	Aragón	They have applied for grants or rights	17,8
Total Persons	Aragón	Other requests, claims, or complaints	6,4
Total Persons	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3,5
Total Persons	Asturias, Principado de	Total	755.000
Total Persons	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30,4
Total Persons	Asturias, Principado de	They have requested an official document or certificate	22
Total Persons	Asturias, Principado de	They have applied for grants or rights	13,1
Total Persons	Asturias, Principado de	Other requests, claims, or complaints	6,4
Total Persons	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	8,6
Total Persons	Balears, Illes	Total	953.213
Total Persons	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,6
Total Persons	Balears, Illes	They have requested an official document or certificate	32
Total Persons	Balears, Illes	They have applied for grants or rights	19
Total Persons	Balears, Illes	Other requests, claims, or complaints	8,1
Total Persons	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	6
Total Persons	Canarias	Total	1.774.885
Total Persons	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,7
Total Persons	Canarias	They have requested an official document or certificate	36,1
Total Persons	Canarias	They have applied for grants or rights	22,2
Total Persons	Canarias	Other requests, claims, or complaints	8,3
Total Persons	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	5,1
Total Persons	Cantabria	Total	444.704
Total Persons	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,2
Total Persons	Cantabria	They have requested an official document or certificate	22,9
Total Persons	Cantabria	They have applied for grants or rights	18,4
Total Persons	Cantabria	Other requests, claims, or complaints	7,5
Total Persons	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Total Persons	Castilla y León	Total	1.752.324
Total Persons	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31,4
Total Persons	Castilla y León	They have requested an official document or certificate	21,5
Total Persons	Castilla y León	They have applied for grants or rights	17,5
Total Persons	Castilla y León	Other requests, claims, or complaints	6,1
Total Persons	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	4,7
Total Persons	Castilla-La Mancha	Total	1.575.515
Total Persons	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,2
Total Persons	Castilla-La Mancha	They have requested an official document or certificate	24
Total Persons	Castilla-La Mancha	They have applied for grants or rights	23,4
Total Persons	Castilla-La Mancha	Other requests, claims, or complaints	5,8
Total Persons	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Total Persons	Cataluña	Total	6.035.525
Total Persons	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,2
Total Persons	Cataluña	They have requested an official document or certificate	29,6
Total Persons	Cataluña	They have applied for grants or rights	20,7
Total Persons	Cataluña	Other requests, claims, or complaints	9,3
Total Persons	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	3,8
Total Persons	Comunitat Valenciana	Total	4.038.262
Total Persons	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,6
Total Persons	Comunitat Valenciana	They have requested an official document or certificate	30,2
Total Persons	Comunitat Valenciana	They have applied for grants or rights	21,7
Total Persons	Comunitat Valenciana	Other requests, claims, or complaints	9,5
Total Persons	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Total Persons	Extremadura	Total	788.228
Total Persons	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,5
Total Persons	Extremadura	They have requested an official document or certificate	22,5
Total Persons	Extremadura	They have applied for grants or rights	20,2
Total Persons	Extremadura	Other requests, claims, or complaints	7,4
Total Persons	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Total Persons	Galicia	Total	1.990.151
Total Persons	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,2
Total Persons	Galicia	They have requested an official document or certificate	25,8
Total Persons	Galicia	They have applied for grants or rights	20,2
Total Persons	Galicia	Other requests, claims, or complaints	6,8
Total Persons	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Total Persons	Madrid, Comunidad de	Total	5.328.432
Total Persons	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,2
Total Persons	Madrid, Comunidad de	They have requested an official document or certificate	33,1
Total Persons	Madrid, Comunidad de	They have applied for grants or rights	23
Total Persons	Madrid, Comunidad de	Other requests, claims, or complaints	9,4
Total Persons	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3
Total Persons	Murcia, Región de	Total	1.178.452
Total Persons	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40
Total Persons	Murcia, Región de	They have requested an official document or certificate	28,5
Total Persons	Murcia, Región de	They have applied for grants or rights	24,7
Total Persons	Murcia, Región de	Other requests, claims, or complaints	6,4
Total Persons	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Total Persons	Navarra, Comunidad Foral de	Total	502.205
Total Persons	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,2
Total Persons	Navarra, Comunidad Foral de	They have requested an official document or certificate	33,8
Total Persons	Navarra, Comunidad Foral de	They have applied for grants or rights	21,8
Total Persons	Navarra, Comunidad Foral de	Other requests, claims, or complaints	8,2
Total Persons	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,4
Total Persons	País Vasco	Total	1.649.817
Total Persons	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34,6
Total Persons	País Vasco	They have requested an official document or certificate	26,3
Total Persons	País Vasco	They have applied for grants or rights	17,9
Total Persons	País Vasco	Other requests, claims, or complaints	9,6
Total Persons	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Total Persons	Rioja, La	Total	240.885
Total Persons	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,7
Total Persons	Rioja, La	They have requested an official document or certificate	28,4
Total Persons	Rioja, La	They have applied for grants or rights	22,7
Total Persons	Rioja, La	Other requests, claims, or complaints	4,8
Total Persons	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Total Persons	Ceuta	Total	60.084
Total Persons	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46,9
Total Persons	Ceuta	They have requested an official document or certificate	40,6
Total Persons	Ceuta	They have applied for grants or rights	25,2
Total Persons	Ceuta	Other requests, claims, or complaints	10,6
Total Persons	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	3,1
Total Persons	Melilla	Total	64.417
Total Persons	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	71,2
Total Persons	Melilla	They have requested an official document or certificate	55,7
Total Persons	Melilla	They have applied for grants or rights	39,3
Total Persons	Melilla	Other requests, claims, or complaints	10,7
Total Persons	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	5,5
Internet users in the last 12 months	National Total	Total	35.322.450
Internet users in the last 12 months	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Internet users in the last 12 months	National Total	They have requested an official document or certificate	29,6
Internet users in the last 12 months	National Total	They have applied for grants or rights	22,5
Internet users in the last 12 months	National Total	Other requests, claims, or complaints	8,6
Internet users in the last 12 months	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 12 months	Andalucía	Total	6.234.140
Internet users in the last 12 months	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,5
Internet users in the last 12 months	Andalucía	They have requested an official document or certificate	27,5
Internet users in the last 12 months	Andalucía	They have applied for grants or rights	26,5
Internet users in the last 12 months	Andalucía	Other requests, claims, or complaints	8,8
Internet users in the last 12 months	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 12 months	Aragón	Total	968.175
Internet users in the last 12 months	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35
Internet users in the last 12 months	Aragón	They have requested an official document or certificate	23,9
Internet users in the last 12 months	Aragón	They have applied for grants or rights	18,3
Internet users in the last 12 months	Aragón	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Internet users in the last 12 months	Asturias, Principado de	Total	704.523
Internet users in the last 12 months	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,6
Internet users in the last 12 months	Asturias, Principado de	They have requested an official document or certificate	23,6
Internet users in the last 12 months	Asturias, Principado de	They have applied for grants or rights	14
Internet users in the last 12 months	Asturias, Principado de	Other requests, claims, or complaints	6,8
Internet users in the last 12 months	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	9,2
Internet users in the last 12 months	Balears, Illes	Total	921.449
Internet users in the last 12 months	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43
Internet users in the last 12 months	Balears, Illes	They have requested an official document or certificate	33,2
Internet users in the last 12 months	Balears, Illes	They have applied for grants or rights	19,7
Internet users in the last 12 months	Balears, Illes	Other requests, claims, or complaints	8,3
Internet users in the last 12 months	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 12 months	Canarias	Total	1.711.445
Internet users in the last 12 months	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,4
Internet users in the last 12 months	Canarias	They have requested an official document or certificate	37,5
Internet users in the last 12 months	Canarias	They have applied for grants or rights	23
Internet users in the last 12 months	Canarias	Other requests, claims, or complaints	8,6
Internet users in the last 12 months	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 12 months	Cantabria	Total	426.298
Internet users in the last 12 months	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,6
Internet users in the last 12 months	Cantabria	They have requested an official document or certificate	23,9
Internet users in the last 12 months	Cantabria	They have applied for grants or rights	19,2
Internet users in the last 12 months	Cantabria	Other requests, claims, or complaints	7,8
Internet users in the last 12 months	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Castilla y León	Total	1.665.093
Internet users in the last 12 months	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,1
Internet users in the last 12 months	Castilla y León	They have requested an official document or certificate	22,6
Internet users in the last 12 months	Castilla y León	They have applied for grants or rights	18,4
Internet users in the last 12 months	Castilla y León	Other requests, claims, or complaints	6,4
Internet users in the last 12 months	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 12 months	Castilla-La Mancha	Total	1.518.873
Internet users in the last 12 months	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,7
Internet users in the last 12 months	Castilla-La Mancha	They have requested an official document or certificate	24,9
Internet users in the last 12 months	Castilla-La Mancha	They have applied for grants or rights	24,3
Internet users in the last 12 months	Castilla-La Mancha	Other requests, claims, or complaints	6,1
Internet users in the last 12 months	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Cataluña	Total	5.882.501
Internet users in the last 12 months	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,3
Internet users in the last 12 months	Cataluña	They have requested an official document or certificate	30,4
Internet users in the last 12 months	Cataluña	They have applied for grants or rights	21,2
Internet users in the last 12 months	Cataluña	Other requests, claims, or complaints	9,5
Internet users in the last 12 months	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 12 months	Comunitat Valenciana	Total	3.927.154
Internet users in the last 12 months	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,8
Internet users in the last 12 months	Comunitat Valenciana	They have requested an official document or certificate	31,1
Internet users in the last 12 months	Comunitat Valenciana	They have applied for grants or rights	22,3
Internet users in the last 12 months	Comunitat Valenciana	Other requests, claims, or complaints	9,8
Internet users in the last 12 months	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 12 months	Extremadura	Total	737.503
Internet users in the last 12 months	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,9
Internet users in the last 12 months	Extremadura	They have requested an official document or certificate	24,1
Internet users in the last 12 months	Extremadura	They have applied for grants or rights	21,6
Internet users in the last 12 months	Extremadura	Other requests, claims, or complaints	7,9
Internet users in the last 12 months	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	Galicia	Total	1.853.376
Internet users in the last 12 months	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38,9
Internet users in the last 12 months	Galicia	They have requested an official document or certificate	27,7
Internet users in the last 12 months	Galicia	They have applied for grants or rights	21,7
Internet users in the last 12 months	Galicia	Other requests, claims, or complaints	7,3
Internet users in the last 12 months	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 12 months	Madrid, Comunidad de	Total	5.222.133
Internet users in the last 12 months	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,1
Internet users in the last 12 months	Madrid, Comunidad de	They have requested an official document or certificate	33,7
Internet users in the last 12 months	Madrid, Comunidad de	They have applied for grants or rights	23,5
Internet users in the last 12 months	Madrid, Comunidad de	Other requests, claims, or complaints	9,6
Internet users in the last 12 months	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 12 months	Murcia, Región de	Total	1.132.000
Internet users in the last 12 months	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,6
Internet users in the last 12 months	Murcia, Región de	They have requested an official document or certificate	29,6
Internet users in the last 12 months	Murcia, Región de	They have applied for grants or rights	25,7
Internet users in the last 12 months	Murcia, Región de	Other requests, claims, or complaints	6,6
Internet users in the last 12 months	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	484.481
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45,8
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have requested an official document or certificate	35
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have applied for grants or rights	22,6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Other requests, claims, or complaints	8,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 12 months	País Vasco	Total	1.583.081
Internet users in the last 12 months	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,1
Internet users in the last 12 months	País Vasco	They have requested an official document or certificate	27,4
Internet users in the last 12 months	País Vasco	They have applied for grants or rights	18,6
Internet users in the last 12 months	País Vasco	Other requests, claims, or complaints	10
Internet users in the last 12 months	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Internet users in the last 12 months	Rioja, La	Total	230.090
Internet users in the last 12 months	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,5
Internet users in the last 12 months	Rioja, La	They have requested an official document or certificate	29,7
Internet users in the last 12 months	Rioja, La	They have applied for grants or rights	23,8
Internet users in the last 12 months	Rioja, La	Other requests, claims, or complaints	5
Internet users in the last 12 months	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 12 months	Ceuta	Total	57.188
Internet users in the last 12 months	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,3
Internet users in the last 12 months	Ceuta	They have requested an official document or certificate	42,7
Internet users in the last 12 months	Ceuta	They have applied for grants or rights	26,5
Internet users in the last 12 months	Ceuta	Other requests, claims, or complaints	11,2
Internet users in the last 12 months	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	3,3
Internet users in the last 12 months	Melilla	Total	62.947
Internet users in the last 12 months	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	72,8
Internet users in the last 12 months	Melilla	They have requested an official document or certificate	57
Internet users in the last 12 months	Melilla	They have applied for grants or rights	40,3
Internet users in the last 12 months	Melilla	Other requests, claims, or complaints	10,9
Internet users in the last 12 months	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	5,6
Internet users in the last 3 months	National Total	Total	35.107.949
Internet users in the last 3 months	National Total	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,5
Internet users in the last 3 months	National Total	They have requested an official document or certificate	29,7
Internet users in the last 3 months	National Total	They have applied for grants or rights	22,6
Internet users in the last 3 months	National Total	Other requests, claims, or complaints	8,7
Internet users in the last 3 months	National Total	They have not requested any official document or filed any complaint or claim although they needed to do so	5,4
Internet users in the last 3 months	Andalucía	Total	6.209.192
Internet users in the last 3 months	Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43,5
Internet users in the last 3 months	Andalucía	They have requested an official document or certificate	27,4
Internet users in the last 3 months	Andalucía	They have applied for grants or rights	26,6
Internet users in the last 3 months	Andalucía	Other requests, claims, or complaints	8,9
Internet users in the last 3 months	Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	7,1
Internet users in the last 3 months	Aragón	Total	957.994
Internet users in the last 3 months	Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35,3
Internet users in the last 3 months	Aragón	They have requested an official document or certificate	24,2
Internet users in the last 3 months	Aragón	They have applied for grants or rights	18,5
Internet users in the last 3 months	Aragón	Other requests, claims, or complaints	6,6
Internet users in the last 3 months	Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3,6
Internet users in the last 3 months	Asturias, Principado de	Total	700.452
Internet users in the last 3 months	Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32,8
Internet users in the last 3 months	Asturias, Principado de	They have requested an official document or certificate	23,8
Internet users in the last 3 months	Asturias, Principado de	They have applied for grants or rights	14,1
Internet users in the last 3 months	Asturias, Principado de	Other requests, claims, or complaints	6,9
Internet users in the last 3 months	Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	9,3
Internet users in the last 3 months	Balears, Illes	Total	918.297
Internet users in the last 3 months	Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43
Internet users in the last 3 months	Balears, Illes	They have requested an official document or certificate	33,3
Internet users in the last 3 months	Balears, Illes	They have applied for grants or rights	19,6
Internet users in the last 3 months	Balears, Illes	Other requests, claims, or complaints	8,4
Internet users in the last 3 months	Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 3 months	Canarias	Total	1.706.384
Internet users in the last 3 months	Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47,6
Internet users in the last 3 months	Canarias	They have requested an official document or certificate	37,6
Internet users in the last 3 months	Canarias	They have applied for grants or rights	23,1
Internet users in the last 3 months	Canarias	Other requests, claims, or complaints	8,6
Internet users in the last 3 months	Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	5,3
Internet users in the last 3 months	Cantabria	Total	419.415
Internet users in the last 3 months	Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,2
Internet users in the last 3 months	Cantabria	They have requested an official document or certificate	24,3
Internet users in the last 3 months	Cantabria	They have applied for grants or rights	19,5
Internet users in the last 3 months	Cantabria	Other requests, claims, or complaints	8
Internet users in the last 3 months	Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	6,3
Internet users in the last 3 months	Castilla y León	Total	1.659.510
Internet users in the last 3 months	Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33,2
Internet users in the last 3 months	Castilla y León	They have requested an official document or certificate	22,7
Internet users in the last 3 months	Castilla y León	They have applied for grants or rights	18,4
Internet users in the last 3 months	Castilla y León	Other requests, claims, or complaints	6,4
Internet users in the last 3 months	Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	4,9
Internet users in the last 3 months	Castilla-La Mancha	Total	1.510.393
Internet users in the last 3 months	Castilla-La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39,9
Internet users in the last 3 months	Castilla-La Mancha	They have requested an official document or certificate	25
Internet users in the last 3 months	Castilla-La Mancha	They have applied for grants or rights	24,4
Internet users in the last 3 months	Castilla-La Mancha	Other requests, claims, or complaints	6,1
Internet users in the last 3 months	Castilla-La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4,2
Internet users in the last 3 months	Cataluña	Total	5.853.183
Internet users in the last 3 months	Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,5
Internet users in the last 3 months	Cataluña	They have requested an official document or certificate	30,5
Internet users in the last 3 months	Cataluña	They have applied for grants or rights	21,3
Internet users in the last 3 months	Cataluña	Other requests, claims, or complaints	9,6
Internet users in the last 3 months	Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	3,9
Internet users in the last 3 months	Comunitat Valenciana	Total	3.867.169
Internet users in the last 3 months	Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42,4
Internet users in the last 3 months	Comunitat Valenciana	They have requested an official document or certificate	31,6
Internet users in the last 3 months	Comunitat Valenciana	They have applied for grants or rights	22,6
Internet users in the last 3 months	Comunitat Valenciana	Other requests, claims, or complaints	9,9
Internet users in the last 3 months	Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	5
Internet users in the last 3 months	Extremadura	Total	726.137
Internet users in the last 3 months	Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37,3
Internet users in the last 3 months	Extremadura	They have requested an official document or certificate	24,4
Internet users in the last 3 months	Extremadura	They have applied for grants or rights	21,9
Internet users in the last 3 months	Extremadura	Other requests, claims, or complaints	8
Internet users in the last 3 months	Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	6,8
Internet users in the last 3 months	Galicia	Total	1.840.425
Internet users in the last 3 months	Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39
Internet users in the last 3 months	Galicia	They have requested an official document or certificate	27,8
Internet users in the last 3 months	Galicia	They have applied for grants or rights	21,7
Internet users in the last 3 months	Galicia	Other requests, claims, or complaints	7,3
Internet users in the last 3 months	Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	6,2
Internet users in the last 3 months	Madrid, Comunidad de	Total	5.207.802
Internet users in the last 3 months	Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	44,2
Internet users in the last 3 months	Madrid, Comunidad de	They have requested an official document or certificate	33,8
Internet users in the last 3 months	Madrid, Comunidad de	They have applied for grants or rights	23,5
Internet users in the last 3 months	Madrid, Comunidad de	Other requests, claims, or complaints	9,6
Internet users in the last 3 months	Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4,4
Internet users in the last 3 months	Murcia, Región de	Total	1.124.410
Internet users in the last 3 months	Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41,9
Internet users in the last 3 months	Murcia, Región de	They have requested an official document or certificate	29,8
Internet users in the last 3 months	Murcia, Región de	They have applied for grants or rights	25,8
Internet users in the last 3 months	Murcia, Región de	Other requests, claims, or complaints	6,7
Internet users in the last 3 months	Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,1
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	480.854
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have requested an official document or certificate	35,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have applied for grants or rights	22,7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Other requests, claims, or complaints	8,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	6,7
Internet users in the last 3 months	País Vasco	Total	1.579.781
Internet users in the last 3 months	País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	36,2
Internet users in the last 3 months	País Vasco	They have requested an official document or certificate	27,5
Internet users in the last 3 months	País Vasco	They have applied for grants or rights	18,7
Internet users in the last 3 months	País Vasco	Other requests, claims, or complaints	10,1
Internet users in the last 3 months	País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	5,8
Internet users in the last 3 months	Rioja, La	Total	227.268
Internet users in the last 3 months	Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40,3
Internet users in the last 3 months	Rioja, La	They have requested an official document or certificate	29,4
Internet users in the last 3 months	Rioja, La	They have applied for grants or rights	23,4
Internet users in the last 3 months	Rioja, La	Other requests, claims, or complaints	5,1
Internet users in the last 3 months	Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	5,2
Internet users in the last 3 months	Ceuta	Total	57.188
Internet users in the last 3 months	Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	49,3
Internet users in the last 3 months	Ceuta	They have requested an official document or certificate	42,7
Internet users in the last 3 months	Ceuta	They have applied for grants or rights	26,5
Internet users in the last 3 months	Ceuta	Other requests, claims, or complaints	11,2
Internet users in the last 3 months	Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	3,3
Internet users in the last 3 months	Melilla	Total	62.096
Internet users in the last 3 months	Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	73,8
Internet users in the last 3 months	Melilla	They have requested an official document or certificate	57,8
Internet users in the last 3 months	Melilla	They have applied for grants or rights	40,8
Internet users in the last 3 months	Melilla	Other requests, claims, or complaints	11,1
Internet users in the last 3 months	Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4,3