Reference population	Autonomous City and Community	Reasons stated	Total
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	National Total	Total	1.896.247
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	National Total	Due to lack of skills or knowledge	33,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	National Total	Because they are concerned about the protection and security of personal data	31
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	National Total	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	National Total	Other reasons	40,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Andalucía	Total	440.095
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Andalucía	Due to lack of skills or knowledge	36,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Andalucía	Because they are concerned about the protection and security of personal data	20,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Andalucía	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	68,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Andalucía	Other reasons	30,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Aragón	Total	34.919
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Aragón	Due to lack of skills or knowledge	19,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Aragón	Because they are concerned about the protection and security of personal data	38,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Aragón	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Aragón	Other reasons	46,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Asturias, Principado de	Total	64.982
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Asturias, Principado de	Due to lack of skills or knowledge	40,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Asturias, Principado de	Because they are concerned about the protection and security of personal data	41,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Asturias, Principado de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Asturias, Principado de	Other reasons	50,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Balears, Illes	Total	57.121
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Balears, Illes	Due to lack of skills or knowledge	18
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Balears, Illes	Because they are concerned about the protection and security of personal data	27,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Balears, Illes	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	54,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Balears, Illes	Other reasons	48,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Canarias	Total	90.789
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Canarias	Due to lack of skills or knowledge	40,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Canarias	Because they are concerned about the protection and security of personal data	46
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Canarias	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	70
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Canarias	Other reasons	32,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cantabria	Total	26.952
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cantabria	Due to lack of skills or knowledge	23,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cantabria	Because they are concerned about the protection and security of personal data	22,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cantabria	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	60,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cantabria	Other reasons	47,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla y León	Total	82.646
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla y León	Due to lack of skills or knowledge	32
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla y León	Because they are concerned about the protection and security of personal data	41,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla y León	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	71,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla y León	Other reasons	33,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla-La Mancha	Total	66.807
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla-La Mancha	Due to lack of skills or knowledge	41,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla-La Mancha	Because they are concerned about the protection and security of personal data	54,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla-La Mancha	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	78,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Castilla-La Mancha	Other reasons	33,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cataluña	Total	226.672
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cataluña	Due to lack of skills or knowledge	23,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cataluña	Because they are concerned about the protection and security of personal data	27,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cataluña	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Cataluña	Other reasons	39,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Comunitat Valenciana	Total	197.342
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Comunitat Valenciana	Due to lack of skills or knowledge	42,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Comunitat Valenciana	Because they are concerned about the protection and security of personal data	26,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Comunitat Valenciana	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Comunitat Valenciana	Other reasons	41,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Extremadura	Total	49.235
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Extremadura	Due to lack of skills or knowledge	35,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Extremadura	Because they are concerned about the protection and security of personal data	34,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Extremadura	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,8
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Extremadura	Other reasons	50,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Galicia	Total	116.348
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Galicia	Due to lack of skills or knowledge	40,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Galicia	Because they are concerned about the protection and security of personal data	45
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Galicia	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	69,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Galicia	Other reasons	42,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Madrid, Comunidad de	Total	231.669
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Madrid, Comunidad de	Due to lack of skills or knowledge	31,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Madrid, Comunidad de	Because they are concerned about the protection and security of personal data	34,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Madrid, Comunidad de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	47
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Madrid, Comunidad de	Other reasons	55,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Murcia, Región de	Total	68.712
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Murcia, Región de	Due to lack of skills or knowledge	28,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Murcia, Región de	Because they are concerned about the protection and security of personal data	30,2
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Murcia, Región de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	56
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Murcia, Región de	Other reasons	40,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Navarra, Comunidad Foral de	Total	32.218
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Navarra, Comunidad Foral de	Due to lack of skills or knowledge	39,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Navarra, Comunidad Foral de	Because they are concerned about the protection and security of personal data	33,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Navarra, Comunidad Foral de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Navarra, Comunidad Foral de	Other reasons	52,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	País Vasco	Total	92.409
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	País Vasco	Due to lack of skills or knowledge	26,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	País Vasco	Because they are concerned about the protection and security of personal data	21,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	País Vasco	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	48,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	País Vasco	Other reasons	48
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Rioja, La	Total	11.921
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Rioja, La	Due to lack of skills or knowledge	37,7
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Rioja, La	Because they are concerned about the protection and security of personal data	44,4
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Rioja, La	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	73,5
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Rioja, La	Other reasons	22
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Ceuta	Total	1.875
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Ceuta	Due to lack of skills or knowledge	67,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Ceuta	Because they are concerned about the protection and security of personal data	32,9
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Ceuta	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,1
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Ceuta	Other reasons	..
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Melilla	Total	3.533
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Melilla	Due to lack of skills or knowledge	87
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Melilla	Because they are concerned about the protection and security of personal data	31,3
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Melilla	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	93,6
Internet users in the last 12 months that have not made an application for an official document or made a claim or complaint in the last 12 months and who had a need to do so	Melilla	Other reasons	39
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	National Total	Total	1.880.557
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	National Total	Due to lack of skills or knowledge	33,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	National Total	Because they are concerned about the protection and security of personal data	31,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	National Total	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	National Total	Other reasons	40,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Andalucía	Total	438.407
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Andalucía	Due to lack of skills or knowledge	36,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Andalucía	Because they are concerned about the protection and security of personal data	20,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Andalucía	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	68,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Andalucía	Other reasons	30,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Aragón	Total	34.919
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Aragón	Due to lack of skills or knowledge	19,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Aragón	Because they are concerned about the protection and security of personal data	38,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Aragón	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Aragón	Other reasons	46,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Asturias, Principado de	Total	64.982
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Asturias, Principado de	Due to lack of skills or knowledge	40,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Asturias, Principado de	Because they are concerned about the protection and security of personal data	41,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Asturias, Principado de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	61,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Asturias, Principado de	Other reasons	50,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Balears, Illes	Total	57.121
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Balears, Illes	Due to lack of skills or knowledge	18
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Balears, Illes	Because they are concerned about the protection and security of personal data	27,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Balears, Illes	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	54,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Balears, Illes	Other reasons	48,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Canarias	Total	90.789
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Canarias	Due to lack of skills or knowledge	40,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Canarias	Because they are concerned about the protection and security of personal data	46
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Canarias	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	70
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Canarias	Other reasons	32,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cantabria	Total	26.498
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cantabria	Due to lack of skills or knowledge	22,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cantabria	Because they are concerned about the protection and security of personal data	21,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cantabria	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	59,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cantabria	Other reasons	48,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla y León	Total	80.686
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla y León	Due to lack of skills or knowledge	32,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla y León	Because they are concerned about the protection and security of personal data	43
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla y León	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	70,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla y León	Other reasons	34,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla-La Mancha	Total	62.782
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla-La Mancha	Due to lack of skills or knowledge	37,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla-La Mancha	Because they are concerned about the protection and security of personal data	55,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla-La Mancha	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	77,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Castilla-La Mancha	Other reasons	31,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cataluña	Total	226.672
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cataluña	Due to lack of skills or knowledge	23,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cataluña	Because they are concerned about the protection and security of personal data	27,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cataluña	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	65,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Cataluña	Other reasons	39,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Comunitat Valenciana	Total	193.233
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Comunitat Valenciana	Due to lack of skills or knowledge	43,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Comunitat Valenciana	Because they are concerned about the protection and security of personal data	27,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Comunitat Valenciana	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Comunitat Valenciana	Other reasons	42,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Extremadura	Total	49.235
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Extremadura	Due to lack of skills or knowledge	35,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Extremadura	Because they are concerned about the protection and security of personal data	34,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Extremadura	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	62,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Extremadura	Other reasons	50,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Galicia	Total	114.348
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Galicia	Due to lack of skills or knowledge	39,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Galicia	Because they are concerned about the protection and security of personal data	44,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Galicia	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	68,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Galicia	Other reasons	42
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Madrid, Comunidad de	Total	231.669
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Madrid, Comunidad de	Due to lack of skills or knowledge	31,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Madrid, Comunidad de	Because they are concerned about the protection and security of personal data	34,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Madrid, Comunidad de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	47
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Madrid, Comunidad de	Other reasons	55,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Murcia, Región de	Total	68.109
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Murcia, Región de	Due to lack of skills or knowledge	28,8
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Murcia, Región de	Because they are concerned about the protection and security of personal data	30,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Murcia, Región de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,6
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Murcia, Región de	Other reasons	41,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Navarra, Comunidad Foral de	Total	32.218
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Navarra, Comunidad Foral de	Due to lack of skills or knowledge	39,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Navarra, Comunidad Foral de	Because they are concerned about the protection and security of personal data	33,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Navarra, Comunidad Foral de	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	53,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Navarra, Comunidad Foral de	Other reasons	52,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	País Vasco	Total	92.409
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	País Vasco	Due to lack of skills or knowledge	26,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	País Vasco	Because they are concerned about the protection and security of personal data	21,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	País Vasco	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	48,3
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	País Vasco	Other reasons	48
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Rioja, La	Total	11.921
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Rioja, La	Due to lack of skills or knowledge	37,7
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Rioja, La	Because they are concerned about the protection and security of personal data	44,4
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Rioja, La	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	73,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Rioja, La	Other reasons	22
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Ceuta	Total	1.875
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Ceuta	Due to lack of skills or knowledge	67,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Ceuta	Because they are concerned about the protection and security of personal data	32,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Ceuta	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	55,1
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Ceuta	Other reasons	..
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Melilla	Total	2.682
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Melilla	Due to lack of skills or knowledge	82,9
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Melilla	Because they are concerned about the protection and security of personal data	41,2
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Melilla	Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance)	91,5
Internet users in the last 3 months who did not request an official document or claim, in the last 12 months, having the need to do so	Melilla	Other reasons	51,4